Found broken strike replaced and tested all checks ok.

"Replaced all parts started a clean cycle lid broken ; rqstng P&A on 1 W11259006 (Lid), states that autho needed"

"Complaint microwave not consistently heating making a clicking noise when heating shutting itself off sometimes randomly after 10 minutes. Inside of microwave will be extremely hot like when heating up a potato for 10 minutes. I found inner door is extremely loose, causing the clicking noise to occur and no heating issue to occur randomly advise customer when heating up potato to use the potato function on steam mode. That way the Magnatron does not stay energized at 100% power for all 10 minutes, no error codes and diagnostics fault history customer has stated that they have had a another company out here a lot and they had to replace a lot of parts that the customer does not know. Customer stated that that company never left receipts of any kind either. only issue I am finding today is with door. and hinges. I am not sure what previous company did if anything looks as if microwave in her door and hinges are original from 2020. Both microwave and oven are heating fine as of right this minute.; rqstng P&A on 1 W11600214 (Mw Inner door) and 2 W10874474 (Hinge)s and 1 WPW10128850 (Slide), ordrng 1 Rivetgun (Rivet gun), rqstng P&A on 1 W11449277 (Harness)"

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found the unit tagged by the gas company. I turned the gas on all burners light, however the RF valve does not go into the fully closed position. In the fully closed position you must push the knob in order to turn it the the lighting position. I switched the knobs to be certain that its the valve and not the knob. Switching the knob gave the same result, the unit needs a new valves to resolve the issue. The RF and LF valves need to be replaced to resolve the issue. Im ordering the parts for the return and called WP safety. They are willing to cover the part but not the labor.Sr7738955638. W1b25b0wp1; ordrng 1 W11384736 (Valve manifold assembly) and 1 W11384739 (Valve manifold assembly)"

Found the fridge and freezer not coldThe amps running 12 ampNeeds sealed system leak Checked compressor found mouse dropping by compressor took photo of dropping and called office.

Tested unit and found machine would fill but never wash ran diagnostics and found errors F7e1 wash motor failure Fae2 wax motor issue F9e1 long drain checked motor and found locked up and just buzzing this is causing unit to not wash. Unit will need new sump&motor assembly customer will hold off for now they will try and call manufacturer for help on parts or labor ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

Found the fridge evaporator filled ice Fully steamed out and replaced fan kit; dspstn on spec-tagged invntry: 1 W11033168 THERMISTOR/FAN HARNESS

Sence done - done Lid lock blinkingWater in tub drain found problem at drain pump Ran diagnostics and latch locks doesnt drain during Auto test. Sending drain pump and latch; ordrng 1 W11399437 (Drain pump) and 1 (Lid lock)

Installed new strings and spring and tested Returned the string from first visit

Installed new cntrls and ran unit threw a test cycle checked all operations and unit is now washing and working to factory specs

"Tested unit and found machine not powering up again checked power to unit and found no power to outlet found breaker had tripped, reset breaker and unit came on. Ran unit threw several heating cycles and unit heated up and ran normally shut door and started moving switches finding that lower interlock switch shutting unit down, will order new interlock and cntrl parts are out of stock an a special order advised will call when parts are in for return visit ; ordrng 1 W11662685 (Interlock assembly) and 1 W11662699 (Cntrl)"

Cx complaint that the unit is not draining and start cycles.I inspected the unit to confirm the complaint. I found an error code: f9e1. I found the black wire to the drain pump has separated. I repaired the wire and tested the unit for the cx. The unit is working as designed.

"Complaint F1E5 inverter failure, error code. I cleared error code. Microwave is not heating. I will need inverter Magnatron and appliance manager to fix.; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnatron) and 1 W11325786 (Control)"

"Cx complaint that the unit is making a grinding noise while it runs. I inspected the unit to confirm the complaint. I found the unit heats, has good airflow and tumbles. The noise is coming from the drum rubbing the bulkhead. The felt strip has separated. I used the drum seal adhesive to reapply the felt seal. I tested the unit for the cx. The unit is working as designed."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Complaint oven door is dented is wider at the top and it is at the bottom has a gap when door is closed found right in the middle on both sides of the outer door panel. The stainless steel is dented and bowed slightly causing gap to occur. I am ordering outdoor door panelto attempt to fix.; ordrng 1 W10909682 (Nameplate) and 1 W11600222 (Outer door glass oven SS)

Customer complained of leak. Found water leaking from sump motor. Repealed sump from ts. Reassembled and ran unit. Unit washing and no leaks detected. ; used 1 W11613479 (MOTOR/SUMP) from stock

Customer complained of no heat. Found bad element. Replaced element WP3387747 from ts. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock

"Tested and ran diagnostics. Only stored error code was F0E3 overload error. Cleared errors. Checked basket, turns freely. Ran component tests for hot/cold valves, agitate and spin, all operating properly. Ran diagnostics cycle, completed with no issues. Ran DLMS calibration. Exited diagnostics, started washer in Normal cycle. Filled and agitated correctly, allowed to run for a few minutes. Canceled cycle, washer drained correctly. Unable to duplicate complaint at this time. Washer operating as designed."

Tested and entered diagnostics. No stored error codes. Found that dishwasher was installed with no high loop in drain line. Drain hose runs through a hole in floor. This is creating a siphon and water is draining as fast as it comes in. Advised customer that this will have to be corrected for dishwasher to operate.

"Tested unit and found oven not powering up with no display, checked power to unit and unit is getting 240v at junction box. Removed console and ohmed out thermal cutoff and found faulty, replaced fuse and oven came right back on heated unit to 350 degrees and oven got to temp and is working to factory specs; used 1 WPW10545255 (FUSE-THRML) from stock"

Cx complaint that the unit is aggressively shaking during cycle. I inspected the unit to confirm the complaint. I found an error code: f0e5. I found the LF leveling leg came out of place. I corrected and secured the leveling leg and tested the unit for the cx. The unit is working as designed.

"Installed gasket heated to smooth , and replaced right end cap"

Cx complaint that the unit is very noisy during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a normal cycle. The unit growls a lot during the cycle.I replaced the sump motor and tested the unit for the cx. The unit is working as designed; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Customers complaint is basket hangs low. Found washer not level adjusted legs and then ran calibration then self test. Had customer put in a load and start observed basket height all checks ok.

"Complaint washing machine making loud squealing noise, grinding noise. I found gearcase leaked a lot of oil all over motor motor is dripping from about the midpoint down with all the electronics underneath the covered oil from the gear case failing. Unit will need gear and all associated parts to fix. No additional issues found with washing machine controls or otherwise at this time.; ordrng 1 WP389140 (Drive block) and 1 WP21366 (Spanner nut) and 1 WP3951744 (Agitator) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W10890624 (Motor) and 1 W11454741 (Gearcase)"

Found worn suspension causing poor spin. Replaced and all checks ok. ; used 1 W11130362 (SUSPENSION) from stock

Installed new door. Insulation coming out on corner took pic customer not happy wants to reorder. ; ordrng 1 13109220BQ (Feeezer door)

Both sections not cooling properly ran test 4 and compressor and fans came on. All thermistors passed. Ice melting in bin. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10608485 (Freezer evap) and 1 Xtratime (Xtra time)

Found wash motor getting 120vac but not running. Soap stays at bottom. Replaced and tested all checks ok. ; used 1 W11613479 (MOTOR/SUMP) from stock

Natalies new gaskets and made sure doors closing and sealing properly.

Installed new control and preheated both ovens to 350 all. Necks ok

"Cs says the door is not closing right, that they need to lift door to get it to close, they say its intermittent. Open /closed 25 +times with no issue in testing, cs watched me test.Tried pulling out racks, putting back in multiple times. door is not over extended, no sign of hinge damage. Door not rubbing, installed squarely. No failure found"

"Complaint of load and go dispenser not working.no errors in history, ran component test and soap dispensing was intermittent even though pump running continuously,; ordrng 1 W11413407 (Dispenser housing) and 1 W11413340 (Drawer) and 1 W11174982 (Dispenser bezel)"

"Unit is under 1yr wp warranty per manufacture date of 03 2024 on serial tag.Complaint of intermittent shock when touching left door. Cs doesnt speak English, had daughter on phone translate. Cs though door was not installed correctly was main concern. Took off toe plate and hinge wiring all covered and routes properly, functioning fine. Everything operating as normal and no shocks from door in testing, being grounded door could have been electrostatic shocks."

Not making ice. Icemaker will not do harvest test cycle. Ordering new icemaker; ordrng 1 DA97-15217D (Icemaker)

F9e1 long drain also needs new latch. Locks and unlocks never locks up; ordrng 1 W11259498 (Drain pump) and 1 W11368616 (Latch)

Steamed out freezer and replaced the right door fridge gasket

Re checked my work with Mike all tested in the freezer Problem control board or broke wire in main harness334.24 control Cwa if want repaired

"Complaint of intermittently leaking under unit, ran several test cycles, letting fill and run a little with no leaking. Did have a lot of suds in unit. No problem found at this time."

Checked unit replaced fuse open tested operation normal heating normal left magnetron and filter board with cust unit functioning normally

"Wont start led lights turn on but not starting cant enter diagnostic mode needs new control drain hose needs to be raised off the ground ; ordrng 1 W11608056 (Control), dspstn on spec-tagged invntry: 1 W11038689 VALVE"

Fills and drains motor getting power but not washing needs sump assembly ; ordrng 1 WPW10482462 (Sump)

Complaint liquid soap not dissolving after full normal cycle ran through ran automatic test filled soap dispenser and it completed normally today ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

"F5e2 error bellow ripped replaced bellow complaint that leaves clothes soaking wet half the time went over loading alike items to balance load evenly ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP , used 1 W11314648 (BELLOW) from stock"

"Sr7738966289 ice maker cracked again replaced ice maker called tech support ; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , used 1 W10873791 (ICE MAKER) from stock"

"Making screeching noise cam chewed up replaced cam and actuator tested sounds normal ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

Called customer at noon when in area not available until 3pm recommenced calling extended warranty ; O-emld tckt

Complaint that the bulb wont work. Found bad control board. Replaced part and lighting working properly. ; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC

Complaint that the back right corner burner is not igniting. Found bad knob not holding. Will order parts for a return trip. ; rqstng P&A on 5 DG94-03950D (Knobs)s

Complaint leaking from filter housing I found built in valve is defective on filter housing. Am ordering filter housing assembly. Office to call customer when part is in after authorization. ; rqstng P&A on 1 DA97-21938A (Filter housing)

Complaint that the back left burner smoked and a small flame came up while heating a tea pot. Found residue under the coil. Will order parts for a return visit. Tuesday and Thursday are the best day to return.; rqstng P&A on 1 5304516160 (6 Coil)

"Inspected and found bake element broken, replaced and cycled, tested fine?; used 1 W10779716 (ELEMENT) from stock"

Replaced basket and bolt this basket is not wobbling ran spin normal and wash cycle normal agitating normally

Checked unit making too much found bin thermistor getting shorted reading ordering thermistor and control; ordrng 1 W11034363 (Control) and 1 WPW10511923 (Bin thermistor)

Checked unit found rollers worn and pulley worn replaced rollers and pulley tested operation normal ran cycle heating normal; used 1 4392067 (Roller kit) from stock

7738964912 Sr Checked no problem found with bottom kick plate but cust showed me a crack on bottom inside refrigerator called tech line to document this would not be covered after 30 days left cover with cust

Customer complaint is that oven light does not turn off after self clean. Customer heard a pop. Tested and found constant voltage to lamp socket. Ordered control. ; ordrng 1 316560143 (controller)

"Customer complained of f1e5 error. Inverter was pre id so tried to replace it. , didnt fit issue so ordering appliance manager W11325786, magnatron W11578959 per Manuel instructions. Informed customer office will call when parts come in. ; ordrng 1 W11325786 (Appliance manager) and 1 W11578959 (Magnatron.)"

"Customer complained unit light flickering and not heating over 300-310?. Found no error codes present. Found unit bake and broil and convect element working in service mode. Found door switch working and oven light working. Ran bake 350? around 300? oven light started flickering. Found door switch not engaged but light still staying on. Ordering control board, harness to door switch and door switch. Customer didnt want to schedule return call wanted to get new unit. Informed customer to call office to schedule return call after talking to whirlpool, or cancel call if they get new unit. ; ordrng 1 W11448962 (Oven appliance manager) and 1 W11264646 (Harness door latch) and 1 W11686858 (Door latch)"

Returned to install spray arm. Installed part. Verified proper operation.

"Customer complained unit not heating heard pop. Took down unit found magnatron bad, found high voltage transformer out of range also. And capacitor. Ordering magnatron W11495561, Hv transformer W11545871, and capacitor WPW10574736. Informed customer office will call when parts come on. ; ordrng 1 W11495561 (Magnatron) and 1 WPW10574736 (Cap) and 1 W11545871 (Hv transformer)"

Checked over unit and found wash arm had fallen off of bottom landing in element and burning it causing a smell and melted plastic. Removed wash arm and pieces replaced heater and ran machine threw a wash cycle unit is now working normally. Ran a diagnostics self test and checked heater operations found all functions now working to factory specs ; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Checked over unit and found micro would not heat up and would make a funny noise and burning smell, removed cntrl and checked magnetron and transformer found transformer burning up causing a smell and magnetron magnets broken causing no heat. Will order new transformer and magnetron advised would call when parts are in due to out of stock ; ordrng 1 W10754299 (Megnetron) and 1 W11545872 (Transformer)"

Installed new damper complete

"Tested fridge and found apron arrival unit was running noisy checked temps and found freezer at 8 degrees and frost pattern good and thick fridge at 31 degrees and unit still running. Checked compressor and found super hot to touch and very loud wile running, let some r600 out of unit to help and unit is still loud. Placed unit into a defrost and melted ice on evaporator started unit and compressor clicking not starting let unit sit and it cam back on and frost pattern came back, checked temps and it is dropping but compressor is still noisy and hot to touch. Will order new compressor kit,capacitor and tsd with new compressor kit for service pointer also thermistor for freezer. Parts tentative p/a ; ordrng 1 W11370574 (Compressor kit) and 1 WPW10662129 (Capacitor) and 1 W10197428 (Tsd) and 1 W10384183 (Thermistor)"

"Installed main acu and cycled, unit turning on and heating now."

"Inspected and found unit having defrost failure, open heater and bi metal, quoted and she will call."

"Inspected and found main acu direct shorting to ground causing circuit breaker to trip, main acu is showing nla."

"Inspected and found door vent fan not running and main acu not sending voltage for heat, ohmed heater and tested fine. Will order parts and call with return date.; ordrng 1 W11682810 (Vent) and 1 W11683480 (Main acu)"

"Inspected and found main acu sending constant voltage to drain pump faulting on pressure system, checked air hose and dome, tested fine. Unit needs main acu and will order and return.; ordrng 1 W11621183 (Main acu)"

"Installed new vent and control, cycled and didnt see any leaks."

"Inspected and found reset light for filter on and had to reset light, tested fine."

"Customer complained door hinge damaged. Found hinge not closing correctly, cant tell which is damaged , ordering left and right hinge. Also showed me damage to cooktop, unit is a new build and not occupied. Informed Jason office will call when part comes in. Added his number to notes. ; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge) and 1 W11178791 (Cooktop)"

Customer complaint is that washer had coins between agitator. Removed agitator and removed coins.

Customer complaint is that dryer is noisy. Inspected and found rollers are all seized and bulkhead roller wobbly. Idler pulley checked ok. Ordered rollers. ; ordrng 4 AGM75510719 (Drum Roller)s

Customer complaint is that door handle was loose on pantry drawer. Confirmed and tightened handle. Showed customer it works.

"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found he unit heats, tumbles but has poor airflow. I found a noise coming from blower wheel. One of the blower wheel housing screws were loose. I secured the screw and tested the unit for the cx. The unit is working as designed."

Customer complained of unit filling and draining. Found pressure switch hose came off. Reattached hose unit started washing. Verified proper operation.

Customer complained Ui going in and out. Found Ui panel bad. Quoted 512.53 for repair. Customer denied repair. Collected trip fee.

Complaint that the oven is not heating up properly. Found igniter igniting but not hot enough to turn on the gas valve. Replaced part and unit heating properly. ; used 1 12400035 (IGNITOR FLAT) from stock

Installed new sensor for sensor settings And tested the heat Advised customer to run vent more directTo many elbows shouldnt be on in first 5 feet Theres 2

"Says unit not heating past 190. Though broil wasnt working. Tested broil first and lit fine, spark igniter. Bake lit fine and igniter looked fine, did adjust igniter a bit closer to gas, preheated to 350 fine.Door does not close right and does not always hit sensor, knobs coating has melted from the heat.Quoted for knobs with understanding may need control, spark module tile both (at this time working fine) and cs went ahead with hinges; ordrng 1 WPW10299227 (Hinge) and 1 WPW10299224 (Hinge)"

"Broken adjusters and missing components both sides, quoted for all pan ts needed and labor. Saved quote and collected for service call"

Sr 7738966504 called tech support saw it leaking out left overflow tube no sudsing ; ordrng 1 W11550888 (Spray arm) and 1 W11545334 (Manifold)

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Checked unit found rollers worn down replaced with roller repair kit tested operation normal heating normally; used 1 4392065 (Rollers) from stock

Complaint that the water jet button is not working properly. Found in the ticket the wrong model number WTW8127LC1 and information in service bench is not for the model in customers home. Correct model number is WTW8127LC1 and customer mentioned that the unit is still under warranty but cannot show proof of purchase at the moment. Customer will call Best Buy the get the issue fix and have us come back out with the ticket updated to service unit under right model number. !!Real Model # WTW8127LC1 Serial # CC0901357!!

Customer complaint is that center burner was not igniting completely and there was a gas smell. Confirmed and found spillage dried between burner cap and head. Cleaned and tested. Showed customer it works.

"Checked over unit and found unit not making any ice and not dispensing ice, checked ice maker and found ice mold cracked and thermistor hanging down found auger coupler tooth broken off not allowing bucket to grab and turn causing no ice to dispense. Removed ice maker and replaced with new cycled unit and ice is now being made properly cleaned off ice around and in auger shaft advised it may grab once ice is made but the shaft and the coupler will need replacement due to broken, will order new parts advised they where a special order and once in we would call for return visit ; ordrng 1 WP2220458 (Auger coupler) and 1 WPW10258544 (Shaft) and 1 WP2198628 (Drive shaft seal) and 1 WP2212370 (Washer), used 1 W10873791 (Icemaker) from stock"

Checked unit ran diagnostics only was for overloads checked basket not wobbling cleared codes and informed cust to load unit around agitator not stuffed down

Complaint that ice maker stop dispensing explained need to dump bucket every two weeks using crushed ice creates small pieces of ice and water that freeze and can clog ice bin the crisper drawers not closing all the way unit leaning forward leveled unit

Customer complaint is that fabric softener was not dispensing. Ran diagnostics and found no error codes. Ran fabric softener valve and no water came out. Found hot water valve off with a small bucket underneath supply due to leak. Turned on hot water and fabric softener valve opens and fill.

Checked unit ran cycle normal unit is not leaking sink where water drains into is not going down fast enough and overflows charged serv charge

"Customer complained timer broken. Confirmed complaint upon arrival. Replaced timer and knob per service pointer instructions, via ts. Reassembled unit and ran unit to test and verified proper operation."

"F0e5 out of balance loadRan diagnostics and found the spin basket wobbling was just replace in November.Took wash plate out found the hub stripped out , replaced with tsAnd tested agatation and spin with towel .Advised not to load on wash plate and when washing beech towel Not so many 4 with 4 hand towels. Cut back on load sizeCust also having issues with stainsOn clothing not coming out. Advised to spot treat and use soak cycle Then power wash cycle. ; used 1 W10528947 (Hub) from stock"

Installed new module and tested fine.

"Inspected and found open high limit fuse, replaced and tested fine. Also found exhaust vent issues and informed customer.; used 1 279816 (THERMAL KIT) from stock"

Customer complaint is that dryer would not start. Found belt broken. Replaced belt from repair kit. Tested and showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Ff evaporator drain clogged and drip tray very rusty staining bottom liner off ff section ; rqstng P&A on 1 W11162078 (Drip tray)