We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
07/03/2024
"Tested unit and found fridge section not making ice and cooling but not cooling properly freezer is holding and freezing items. Ran a diagnostics and found coil valve stuck in a home position and no fan in fridge, ran step 4 and cycled cooling checked fan motor and found faulty replaced fan and unit is now cooling ice being made and working to specs ; used 1 W11087438 (EVAP MOTOR) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GFW850SPN0RS
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
07/03/2024
Installed new control and mcu with latch and ran a drain and spin
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Hartford, Connecticut 06112
Jeremy B.
Job Details:
07/03/2024
Dryer not heating. Tested supply power and found 120vac across L1-N and 20vac between L2-N and 110vac across L1-L-2 must be 240vac across L1-L-2 customer must resolve power problem.
We serviced a
JENN-AIR RANGE
Model JGR8855BDS
Near West Hartford, Connecticut 06107
Jeremy B.
Job Details:
07/03/2024
Customers complaint is oven door not opening. Oven was unplugged when I arrived. Tested outlet and its fine. Plugged range in and door opened tested and all checks ok. Door lock motor NLA if it happens again.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/03/2024
Found ice in fill cup of freezer icemaker causing a leak. Cleared ice and cycled icemaker it filled properly. Recommend customer replace filter and purge out a gallon of water after replacing.
We serviced a
ELECTROLUX DRYER
Model EIMED60LT4
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/03/2024
Dryer making loud noise while running. Found cracked blower wheel. Needs new blower wheel assy. Quoted customer they will pass.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
07/03/2024
"Customer complaint icemaker, not working upon arrival found ice bucket empty. Inspected wires under unit at door did not see any cut or splice wires. Replaced icemaker from truck stock cycled after installation informed customer 24 hours for proper ice production .verified proper operation. Left valve with customer. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (ICE MAKER) from stock"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
07/03/2024
"Tested unit and found washer would start and go right to done never starting a cycle, ran diagnostics and found error F7e1 tachometer missing or wrong signal, ran a diagnostics cycle and found unit would not shift into a spin or wash cycle. Found actuator faulty and not advancing replaced and unit is now washing and working to specs ; used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt518szfm02
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
07/03/2024
Complaint that the refrigerator is not cooling enough to keep the ice cream hard. Found poor cooling in the evaporator side. Will order all parts for a return trip. ; ordrng 1 W11580 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 2xFrameJob (2x Frame Job) and 2 W11506635 (Processing Tube)s
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
07/03/2024
"Returned to install control ordered. Installed new control, ran factory calibration and ran service diagnostics. Verified proper operation ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW01
Near East Hartford, Connecticut 06118
Jeremy B.
Job Details:
07/03/2024
Icemaker keeps jamming up. Replaced icemaker customer tokens eye on it. ; used 1 W10884390 (ICE MAKER) from stock
We serviced a
JENN-AIR M/W OTR
Model JMV8208WS0
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
07/03/2024
Complaint that vent fell off. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10310711 (Grill Vent)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS00
Near Longmeadow, Massachusetts 01106
Chris B.
Job Details:
07/03/2024
Replaced all parts and refrigerator running normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
07/03/2024
Replace all parts and ice dispenser working normal. Found poor water flow at the customers water valve. Customer will have it look at and will let us know after it is fixed.
We serviced a
MAYTAG REFRIGERATOR
Model MFW2055DRH00
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
07/03/2024
Complaint that the refrigerator is not dispensing water properly. Found bad water valve under the sink. When pulled the water would flow and dispense but once was let go it would. Mentioned to the customer to have the plumbing verified. Collected trip fee
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Springfield, Massachusetts 01104
Chris B.
Job Details:
07/03/2024
Complaint that the unit is not cooling properly. Found ice buildup on the evaporator. Heating Elements working properly and evap fan too. Will order control board and found chute not sealing well. ; ordrng 1 W11558182 (Control Board) and 1 W11565110 (Wire Harness) and 1 W11678832 (Chute)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Ware, Massachusetts 01082
Chris B.
Job Details:
07/03/2024
Complaint that the dispenser is not dispensing ice. Found ice bin broken on the table to open and would lock and would cause it to bang. Will order bin and ice maker. ; rqstng P&A on 1 W11185686 (Ice Container) and 1 WPW10300024 (Ice Maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
07/03/2024
Complaint unit not cooling properly due to compressor. On arrival compressor still was not working. Installed ordered parts and tested unit. All components tested properly and frost pattern formed across evaporator.BS; used 1 W11506635 (COUPLER 6 NF MS SV) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
07/03/2024
Customers complaint is basket had a crack. Ran diag found no error codes. Ran self test and then calibration. Took pictures and called tech support. Was given this SR#7739428677; ordrng 1 W11178227 (Basket)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Coventry, Connecticut 06238
Jeremy B.
Job Details:
07/03/2024
Water not entering. Removed supply hoses and checked water pressure l. Found very weak pressure coming in from supply. Customer must resolve power problem.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Coventry, Connecticut 06238
Jeremy B.
Job Details:
07/03/2024
Installed new icemaker all checks ok. ; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
07/03/2024
Complaint unit is not making any ice. Tested ice maker and got an e5 error code. Tested the water valve and it actuated but did not send water to ice maker. Took temp measurements in freezer and fridge. 38 in fridge and -8 in freezer. Ordering control ice maker heater and valve. BS; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11224256 (Control)
We serviced a
SAMSUNG DRYER
Model DVE50R5200W
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
07/03/2024
"Replaced control and console, tested fine on timed dry"
We serviced a
WHIRLPOOL DRYER
Model LDE8600ACL
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
07/03/2024
"Complaint of unit screeching, did not do so in test, but found bout rear supports sticking and idler collar had broken free from rest of idler. Belt condition was fine.Per Randy at office replaced parts and JK will take care of billing; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP6-3037050 IDLER PULLEY , and 1 WPY312959 BELT"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
07/03/2024
"Unit is under 1yr wp warranty per service bench. Runs, heats, but not tumbling. Belt is not engaged, basket turning freely by hand. Belt is loose, cause being the belt pulley has broken off of motor shaft.; ordrng 1 W11549461 (Motor)"
We serviced a
SAMSUNG DRYER ELECTRIC
Model DVE54R7600C/A3
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/03/2024
"Unit has stopped heating, replaced thermal fuse on last visit, is open again. No shorts found in heating elements. Quoted for thermostat/ additional labor and would have to replace fuse again at no additional charge for it, covered by our 1yr part warranty.Cs did not want to wait for repair. Had a heater with parts though not exact fit, would transfer needed parts over from it. Cs approved, unit testing fine on timed dry, verified air flow out vent at rear of home.; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/03/2024
"Replaced console, came as assy with harness and u/I board.Authorization covered P&L. Verified with office that no trip charge is required.Ran normal cycle and unit running fine."
We serviced a
GENERAL ELECTRIC WASHER
Model GTW465ASN1WW
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/03/2024
"Found needs new agitator and bolt; rqstng P&A on 1 WH43X34257 (Agitator) and 1 WH43X31240 (Augar) and 1 WH02X24374 (Bolt), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/03/2024
"Found the lights need be replaced S191AQ from whirlpoolAnd needs new gasket; rqstng P&A on 1 W11683243 (Led) and 1 W10846057 (Gasket), states that autho needed"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ3
Near Grafton, Massachusetts 01536
Aimee
Job Details:
07/03/2024
Didnt leak since last at house installed and ran with new partsChecked hoses tight no dripsCust will advise
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, Massachusetts 01757
Aimee
Job Details:
07/03/2024
Installed new icemaker and testedCust water shut off drips needs to have replaced Put in new water valve and tested completeCust aware water drips and need to replace shut off and water line
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
07/03/2024
Complaint unit is not drying at all. On arrival checked voltage going to unit. Proper voltage was present. Checked thermal fuse and thermal fuse was fine. Found that element was open. Replaced element and tested unit. All component tested properly.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
07/03/2024
Complaint unit was not spinning still after installing Gearcase. Replaced control board and calibrated unit. Calibration went through successfully with no error codes. Put unit in manual test mode to see if it would spin properly and it did so. All other components tested properly BS
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
07/03/2024
Complaint customer could not actuate steam setting found ui had film on it preventing unit from starting I cleaned and removed film also unit will not spin out laundry all the way due to center of gravity being higher due to unit being on pedestal unit goes out out of balance easier when washing heavy loads. Cannot do anything about balancing issues. Left latch with customer. Not needed at this time. No parts needed at this time. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
07/03/2024
Complaint unit not heating in oven. Found that ignitor tested bad. Unit will light in oven but will keep clicking after lighting and go out after 5 seconds. Ignitor needs to be replaced along with spark module and control. Customer did not want to repair BS
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Enfield, Connecticut 06082
Ruben C.
Job Details:
07/03/2024
Replaced control and pressure hose tested operation normal ran diagnostic component test normal
We serviced a
MAYTAG FREEZER
Model MZC5216LW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
07/03/2024
"Checked and found freezer door does not align and seal properly. Door is racked. Ordering door, gasket and hinges. Advised customer that door will ship directly to hm and he will need to inspect door and call to schedule return visit.; ordrng 1 W11599965 (Freezer door) and 1 W11597677 (Door gasket) and 2 W11598144 (Hinge)s"
We serviced a
WHIRLPOOL VENTHOODS
Model WVW53UC0LS
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
07/03/2024
Checked and tested. Found no power from control to blower motor. Ordering control. Checked part availability and scheduled return for 7/10 AM.; ordrng 1 W11568738 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
07/03/2024
Tested and ran diagnostics. All functions and components test good and operating properly. Refrigerator is cooling correctly. No unusual noises. Just normal operating sounds. Refrigerator operating as designed.
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Salisbury, North Carolina 28147
Jenn F.
Job Details:
07/03/2024
Need spanner ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454741 GEARCASE
We serviced a
MAYTAG DRYER
Model MEDC465HW
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
07/03/2024
Complaint unit has no power. On arrival I measured voltage coming in and there were 0 volts present
We serviced a
SAMSUNG RANGE
Model NE59M4320SS/AA
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
07/03/2024
"Cracked cook too and FL burner not working, verified operation of other burners. Burner light stays on source is the fl switch Office to contact cs when parts come in with authorization to schedule return ; rqstng P&A on 1 DG47-00063A (Fr burner) and 1 DG44-01002A (Lf switch) and 1 DG94-01301B (Cook top)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
07/03/2024
"Came to install parts ordered by previous tech. Installed new control board and stator . Installed parts and ran service diagnostics, all functions working including spin. Ran quick wash, unit filled and will spin. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
07/03/2024
"Customers complaint was unit wasnt powering on. Found control and ui non responsive, quoted 888$ for repair customer denied repair. Collected trip fee via card."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
07/03/2024
"Complaint of noise. Ran service cycle.. agitator spinning separate from basket.Will need hub assy. Did visual inspection of lower unit and all looks good. Was able to get Washplate screw out, but wash plate is seized to shaft. Will need to order Washplate, screw and hub for return visit.; ordrng 1 W10902814 (Washplate) and 1 W10752187 (Washplate screw) and 1 W10324651 (Hub)"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF0
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
07/03/2024
"Replaced waterline and water valve and new waterline is not long enough to reach to dispenser. There was a connector on back of unit that I moved to top of door to have enough length. Unit is leaking, can feel the fitting is not a great connection, tried adding silicone grease to fitting and still leaking. Ordering second fill line and fittings so while line will be new with new fittings.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WP2300868 (Fitting 5/16 5/16) and 1 218976449 (Fill line) and 1 241806601 (Fitting), states that autho needed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
07/03/2024
"Replaced u/I, after about 10s the replace filter light came on, opened/closed filter door and it reset."
We serviced a
MAYTAG FREEZER
Model MZF34X18FW07
Near Suffield, Connecticut 06078
Ruben C.
Job Details:
07/03/2024
Checked unit found control was in off mode restarted unit cust inadvertently turned unit off have advised cust to give 24 hours to cool instruct is now fullfilled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Windsor Locks, Connecticut 06096
Ruben C.
Job Details:
07/03/2024
Replaced module tested operation normal tested operation light working normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS01
Near Windsor Locks, Connecticut 06096
Ruben C.
Job Details:
07/03/2024
Checked unit found freezer has frost build up around front slides are not closing freezer door well ordering slides and freezer gasket; ordrng 1 W10443320 (Freezer gasket) and 1 W11658403 (Slides)
We serviced a
LG REFRIGERATOR
Model LFC25760ST
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
07/03/2024
"Unit is not making ice, turned off for 30s and back on, unit looks to be between cycles, not advancing. Icemaker substitutes to new part number but is showing out of stock. Saved quote and collected service call via check. Advised cs to contact office and they can check on stock availability as is after hours for office."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
07/03/2024
Tested and found left rear burner not heating. Checked and found element open. Ordering burner. Checked part availability and scheduled return for 7/10 PM ; ordrng 1 WPW10342780 (Left rear burner)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Ware, Massachusetts 01082
Chris B.
Job Details:
07/03/2024
"Complaint that the unit is not cycling through correctly. Found error code F7E1. Theres a loose connection from the control to the actuator. Will order wire harness, actuator and control board. Diagnostic runs good but doing a quick cycle error came up. ; ordrng 1 W11591637 (Harness Wire) and 1 W11481722 (Actuator) and 1 W11621183 (Control Board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ18
Near Charlotte, North Carolina 28214
Ryan S.
Job Details:
07/03/2024
"Complained of fight frost buildup, and bottom light not working. Found frost buildup around tracks. Seal was good not damaged found frost in door switch, causing light to not come on. Customer door must have been left open slightly one time and caused issues. Entire freezer door seal good verified proper operation."
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE26JYMNFFS
Near Salisbury, North Carolina 28147
Jenn F.
Job Details:
07/03/2024
Ice maker produced only 1 batch of ice. Temps are good. Ice maker will not engage to manually cycle. Replaced ice maker. Needs new control boards; rqstng P&A on 1 WR55X40448 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, North Carolina 28262
Jenn F.
Job Details:
07/03/2024
Replaced the interlock assy on top and fuse. Tested ok. Control left with the customer.
We serviced a
WHIRLPOOL WASHER
Model WFW6605MC0
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
07/03/2024
"Customer says water drips from door after cycle is completed. Does not leak while operating. Ran washer, no sign of leaks. Inspected bellows, no visible damage or deformation. Checked and leveled washer. Ordering inner door and bellows. Checked part availability and scheduled return for 7/11 PM ; ordrng 1 W11318813 (Inner door) and 1 W11314648 (Bellows)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Harrisburg, North Carolina 28075
Jenn F.
Job Details:
07/03/2024
Complaint unit not cooling in both Ff and freezer. Fans are running. Compressor very hot. Starting amp 18.9. Compressor locked up. Needs new compressor. Order part. ; ordrng 1 876765 (Tubing) and 1 W11574734 (Compressor) and 1 W11506635 (Process)
We serviced a
KENMORE REFRIGERATOR
Model 253.7088240E
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
07/03/2024
Complaint water is coming from unit on floor. Door is warped causing condensation to build up in fridge. Gasket is torn. Unit will need complete door assembly to repair. Door is no longer available 240477501BS; ordrng 1 240477501 (Door ff white)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, North Carolina 28217
Ryan S.
Job Details:
07/03/2024
"customer complaints unit no washing. Have never used it since moving in, hasnt worked. Found unit wouldnt start. Found harness to fill valve was not properly attached. Attached harness and unit now working as designed. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
07/01/2024
Complaint stopped getting ice on Thursday. Checked water pressure and water pressure had normal flow through dispenser. Found broken harness at bottom of freezer door. Tried to test unit but customer did not have breaker to turn off to unit and could not get unit out of cabinet to power off in order to put in diagnostics. Need to replace door For broken harness ice maker issues. ; rqstng P&A on 1 W11551458 (Door SS freezer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, North Carolina 28216
Ryan S.
Job Details:
07/01/2024
Turn to install parts ordered by previous Tech upon arrival found refrigerator was 50-60? found fan not running in refrigerator section. Ran service test three and fan not working ran service test two found therm open . inspected coils and found that fan harness was damaged. Replaced fan from truck stock which had which had harness and both thermistors. Installed both controls ordered by previous tech ran unit unit now operating as designed.; used 1 W11087438 (EVAP MOTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near Charlotte, North Carolina 28269
Ryan S.
Job Details:
07/01/2024
"Customer complained freezer light not working, also kick plate was broken. Ordering kick plate , found 120v to light when door switch opened, so ordering light for freezer also. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11602886 (Light) and 1 W11282544 (Kick plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS05
Near Cornelius, North Carolina 28031
Ryan S.
Job Details:
07/01/2024
Complained unit takes longer to freeze items can take up to 48 hours to freeze items that are not frozen upon arrival inspected and sound freezer was at 0? set to -6 refrigerator at 37? set t0 37?. Found patter in freezer found freezer was at 3 on liquids thermometer. Checked ohm of thermostats and was all in range. Checked maximum temps in freezer and found high temp of 58? in fc history. Ordering ui control and control board to unit not properly regulating temp in freezer. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11664342 (Control board) and 1 W11574767 (UI) and 1 W11318270 (Thermistor)
We serviced a
MAYTAG DRYER
Model MGD6500MBK1
Near Denver, North Carolina 28037
Ryan S.
Job Details:
07/01/2024
"Return to install coil kit, installed parts reassembled and ran unit verified proper operation with no leaks"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Denver, North Carolina 28037
Ryan S.
Job Details:
07/01/2024
Customer complaint unit not heating found proper voltage to unit inspected and found element bad. Looks like defective element not long use. Replaced element from ts. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
07/01/2024
Return to install parts ordered installed door springs and heating element brand unit to test proper operation verified proper operation
We serviced a
SAMSUNG RANGE
Model NE58K9430SS/AA
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
07/01/2024
"Customer complain, oven fan, making noise and lower convection fan making noise ordering fan motor assembly and fan blade. Customer will call after job is authorized and parts come In; rqstng P&A on 1 DG96-00110E (Convection motor assembly) and 1 DG67-00011B (Fan blade)"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
07/01/2024
Customer complaint unit will not run sometimes she is intermittent brand unit through fault codes on there and out of bounce unit through service test all functions working. Inform customer issue must be with setting to run unit through clean wash cycle verified operation while on site.
We serviced a
WHIRLPOOL VENTHOODS
Model UXT4130ADS2
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
07/01/2024
Completely that the fan is not working. Found 120v to the fan but not running. Will order new part for a return visit.; ordrng 1 W11105126 (Fan Motor Kit)
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Easton, Massachusetts 02356
Aimee
Job Details:
07/01/2024
Found the Gearcase leaking oils and water stain and spatter spray underLeaking from seal under Gearcase and hose drain pump. Leaked and cover rotor and stator with oil.Also needs new wash plate stripped.No room to work on where is dryer and sink in way. Cust would need to move out of bath room to repair Took photos and explained to cust ; rqstng P&A on 1 W11219115 (Outer tub) and 1 W11393685 (Gearcase) and 1 W11130356 (Suspension rods) and 1 W10915701 (Rotor) and 1 W10734521 (Slider) and 1 W10802689 (Hose) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
07/01/2024
"Found washer unplugged on arrival. Customer said that drain pump would not shut off and thats why she unplugged unit. Plugged back in, drain pump came on, canceled cycle and drain pump shut off. Ran diagnostics, no stored errors. Ran calibration then automatic test cycle, both completed properly. Exited diagnostics, started cycle, allowed to fill and begin agitating, cancelled cycle, washer drained and shut down properly. Washer has control board issue. Ordering control. Customer will be out of town rest of the week. Scheduled return for 7/8 AM ; rqstng P&A on 1 W11116592 (Control)"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
07/01/2024
"Replaced motor, blower wheel and belt. Tested fine at n timed dry, tumbling and cycling heating properly ; dspstn on spec-tagged invntry: 1 279787 MOTOR 1 661570V BELT , and 1 WP697772 BLOWER WHEEL"
We serviced a
KITCHENAID REFRIGERATOR
Model KRBR102ESS05
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
07/01/2024
"Checked over new door and found side of new door dented will have to reorder new stainless door, advised customer will take time to get and once in we will be back for install ; ordrng 1 13107546SQ (Door)"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Sharon, Massachusetts 02067
Aimee
Job Details:
07/01/2024
Installed new shocks and latch complete
We serviced a
GE WASHER
Model GFW850SPN1DG
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/01/2024
"Found the water line reversed, and needs new shocks .Cust wants to discuss with husband Will let us know before weeks time"
We serviced a
KENMORE REFRIGERATOR BOT
Model 795.71053.011
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/01/2024
Found needs new compressor and sealed systemno frost pattern No cooling fans running and compressor
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Worcester, Massachusetts 01607
Aimee
Job Details:
07/01/2024
F8e2 water valve Found needs new harness broken or chewed Asked customer if had mice said doesnt no more ; ordrng 1 W11568793 (Harness)
We serviced a
MAYTAG DISHWAHER
Model MDB4949SKZ
Near Shrewsbury, Massachusetts 01545
Aimee
Job Details:
07/01/2024
Found the drain slow; ordrng 1 W11497943 (Drain pump)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near East Hartford, Connecticut 06108
Ruben C.
Job Details:
07/01/2024
Checked unit found convect motor making noise ordering convect motor left harness with cust; ordrng 1 W11582241 (Convect fan)
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near South Windsor, Connecticut 06074
Ruben C.
Job Details:
07/01/2024
Replaced filter housing tested operation normal reservoir filled with water tested normal dispensing normal
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
07/01/2024
Complaint that the washer is leaking water from the bottom. Found broken drain hose. ; ordrng 1 W11244231 (Drain Hose) and 1 WP356138 (Clamp)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
07/01/2024
Installed new module and lights are now on and unit is working to factory specs
We serviced a
KENMORE DRYER
Model ="11086980100"
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/01/2024
"Cs says it is intermittently working, some times shuts down mid cycle, tested in timed dry and unit is running properly, heat cycle and tumbling fine.. stopped cycle and attempted to start again and motor hummed, not starting. Then trying again it did not hum or attempt to start. Door switch is working fine.Motor/timer in question. Was able to get to Hulus again and rotating tub did not start motor tumbling Time is nla. Wiring to motor all looks good. Failure looks to be timer."
We serviced a
LG REFRIGERATOR
Model LFX25974SB/05
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/01/2024
"On weekend ice cream was soft and freezer warming, seemed to have returned to working since.measured fr temp and getting 27. Compressor/fans are running. Frost build up on your boy first turning of evap. Sealed system issue which would also explain the no ice. Saved quote and collected for service call only"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
07/01/2024
"Unit is not turning on, no response on control, will not go into diagnostics.Ordering control and consoleOffice to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11324037 (Console) and 1 W11322905 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Manchester, Connecticut 06040
Ruben C.
Job Details:
07/01/2024
Checked unit unit is working normally temp in refrigerator was 38 degrees checked door seal sealing normal did a napkin test on seal has a good tug all the way around; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
KENMORE REFRIGERATOR
Model 795.74043.411
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
07/01/2024
Complaint that the right door on the fresh food side is not closing correctly. Found bad hinges. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 AJC68689633 (Stopper Assembly) and 1 AEH36821910 (Door Hinge) and 1 MHU38218908 (Spanner Wrench)
We serviced a
WHIRLPOOL REFRIGERATOR TOP
Model WRT541SZDB01
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
07/01/2024
Found clogged ice in the evaporator side keep the fresh food section from cooling properly. Declogged all ice buildup and unit working normal. Quoted for a bad hinge. Customer will think about it.
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
07/01/2024
"Replace all parts and washer running normal. No, leaks detected. Ran three diagnostic cycles and all tested normal.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
07/01/2024
Complaint that the light switch is broken. Found freezer switch needs replacing. Replaced part and unit working normal.; used 1 W11396033 (LIGHT SWITCH) from stock
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
07/01/2024
Replaced all parts and range working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
07/01/2024
Installed new control and drain pump due to unit draining continuously after replacing parts recalibrated unit and ran a wash cycle. Checked all functions and unit is now operating to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
07/01/2024
"Tested unit and found customer having an issue with unit making noise wile in a spin like a gear grinding and clunking, ran a diagnostics and found no errors recalibrated unit and unit went threw normally ran a wash cycle with clothes and found no issue and no noise, checked cam and found working and normally operating checked actuator and found working shifting properly . Checked power to unit and 120v present and when running voltage would stay at 120v, advised customer issue will not show up as of now and everything it working properly advised to use unit and if issue comes back plz call and we can try looking at it again and see if any issue popped up"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
07/01/2024
Replaced all ordered parts. Tested unit via test 57. Ice maker tested properly. All other components tested properly after replacement. Test 47 tested properly for water fill on ice maker. BS
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
07/01/2024
Customers complaint is the shelves still getting frost/ ice glaze on shelves. Called tech support and we have already exhausted all options was given this SR#7739403475 customer to call customer service.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Cromwell, Connecticut 06416
Jimmy R.
Job Details:
07/01/2024
"Ran washer and found unit banging on the sides when in a spin and even when washing found tub tilted due to unit not level, adjusted legs and leveled unit so tub would sit even when spinning. Ran a calibration on control and a wash cycle with a high speed spin and unit is now spinning properly. Advised customer on using deep water options and loading with even loads of clothing this will help with spinning"
We serviced a
WHIRLPOOL DRYER
Model LDE712
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/01/2024
Dryer not cycling off in high temp keeps climbing inlet it get to 180 and it never shut iff. Needs new cycling thermostat. ; ordrng 1 WP33303391 (Cycling thermostat)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
07/01/2024
On arrival customer has unit pulled out and defrosted. Replaced all ordered parts. Plugged unit back in. All parts tested properly and frost pattern come across evenly immediately. BS
We serviced a
MAYTAG FREEZER
Model MZF34X16DW00
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
07/01/2024
"Checked and found evaporator completely frozen over. Checked compressor, found it operating properly. Evaporator fan not running. Checked and found thermistor out of range. Quoted customer for evaporator fan, defrost heater and thermistor and labor. Saved estimate. Customer declined repair."