We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
11/28/2023
Customer complaint is that dishwasher makes noise. Ran dishwasher and sounds are normal. Found shields in lower front are missing. Ordered shields. ; ordrng 1 W11573700 (Shield) and 1 W11573704 (Shield)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glastonbury, Connecticut 06073
Chuck M.
Job Details:
11/28/2023
Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
11/28/2023
"Customer complaint is that washer is noisy. Ran washer and found basket making a scrubbing noise. Inspected underneath and between tub. Could not see any obstruction. Attempted to remove wash plate but it is seized onto drive shaft. Ordered wash plate, gear case and extra time. ; ordrng 1 W10752283 (washplate) and 1 W11393685 (Gear Case) and 2 ExtraTimeSlots (Extra Time Slots)s"
We serviced a
WHIRLPOOL OVEN
Model KSDG950ESS6
Near Ellington, Connecticut 06029
Gary V.
Job Details:
11/28/2023
Concern is unit dead and not powering on. Inspected and found unit had rodent infestation. Warranty void. Unit non serviceable as is a liability.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near East Hartford, Connecticut 06118
Chuck M.
Job Details:
11/28/2023
Installed thermostat and tested. Dryer is heating. Dryer is not connected to venting. Advised customer to get venting for heat to exhaust out. ; dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW1
Near South Windsor, Connecticut 06074
Chuck M.
Job Details:
11/28/2023
Customer complaint is that washer would not start. Plugged in washer and it started filling. Stopped and ran diagnostics and found error code F8e1 long fill. Ran manual test cycle and found gear case making grinding noise. Checked underneath and found oil leaking from gear case. Quoted P&L. Customer will buy new.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/28/2023
"Tested and found ice maker stuck in harvest position. Replaced ice maker from t/s. Entered diagnostics, ran ice maker cycle test 44, ice maker began cycle but stopped in harvest position. Attempted to cycle valve and found no power to valve when activated in diagnostics. Also found auger motor not working. Ice door opens correctly but motor doesnt start. Requesting P&A for user interface, control and auger motor.; rqstng P&A on 1 W11130216 (User interface) and 1 W11202789 (Auger motor) and 1 W11089236 (Control), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (Ice maker) from stock"
We serviced a
WHIRLPOOL RANGE
Model KSDB900ESS8
Near Charlton, Massachusetts 01507
Angel R.
Job Details:
11/28/2023
"Ran diagnostics found F2E1 stuck key, calibrated unit. Found temp off by 25 degrees lower than my thermal reading. Advised customer to keep an eye on it."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Oxford, Massachusetts 01537
Angel R.
Job Details:
11/28/2023
"Installed new harness, tested ok on calibration cycle."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
11/28/2023
"Installed new defrost heater and reset unit, all okay."
We serviced a
SUB ZERO REFRIGERATOR
Model 650/F3
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
11/28/2023
Found unit has a bad compressor for the refrigerator section. Quoted 532.86 for compressor and $1199 for labor. ; ordrng 1 7006959 (Compressor)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/28/2023
"Cx complaint that the unit is stopping mid cycle. I inspected the unit to confirm the complaint. The unit heats, tumbles and has good airflow. The unit rumbles while it tumbles, most likely from a lot of lint in the blower wheel. I ran timed dry for 20 min. The issues did not occur while I was at the home. Im ordering a new motor and control board to resolve the issue. I will clear the blower wheel on the return visit.; ordrng 1 W11234001 (Motor) and 1 W11565024 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
11/28/2023
"Cx complaint that the unit makes loud noise while it runs. I inspected the unit to confirm the complaint. I ran a service cycle, it completed the cycle with no issues. I found the washer runs fine with no issues. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
11/28/2023
"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f0e2. I cleared the code and ran a service cycle, all components passed with no issues. I cycled the power and ran a control board calibration as well. I seen the load the cx put in the unit, it was overloaded. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
11/28/2023
Customer complained unit wont cut on. Found unit was infested with bugs left call after informing unit warranty was void.
We serviced a
KITCHEN AID DISHWASHER
Model KDTE204KPS0
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
11/28/2023
Installed pump completeTested a fill and wash with drain no leaks complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Foxborough, Massachusetts 02035
Aimee Z.
Job Details:
11/28/2023
Spoke Barbra office this is a contract call not a pay callAll lights inside fridge out . all door switches and deli draw brd out and ui .A electrically problem between brds. Unplugged deli brd and light s came on and wouldnt shut off.Ordering main brd and ui with deli brd.Also tested paddles no water no iceDoor switch test no switch working Looked for a break in the left deli harness couldnt find one; ordrng 1 WPW10624574 (Cntrl) and 1 W10804160 (Cntrl) and 1 WPW10769076 (Deli brd) and 1 W11170612 (Harness) and 1 WPW10341329 (Water valve)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334DBL0
Near Northbridge, Massachusetts 01534
Aimee Z.
Job Details:
11/28/2023
Call Cust cell 774 293 2799 Found broken drain pump mechanical problem; ordrng 1 WPW10531320 (Drain pump)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/28/2023
Replaced evap fan motor and harness. Replaced icemaker. Verified evap fan motor running and unit went into defrost while there and defrosting properly. Icemaker advanced and filled properly.
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
11/28/2023
"Customer complained of grinding noise. Found oil from gear case , found gear case make metal grinding noise. When switched from spin to agitate.no error codes stored. Ordering gearcase, and cam kit. And 2xtimeframe. Scheduled return call for 12-1-23 pm. ; ordrng 1 W11454372 (Gearcase) and 1 W10721967 (Cam kit) and 1 2xtimeframe (2xtimeframe)"
We serviced a
SAMSUNG WASHER
Model WA45T3200AW
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
11/28/2023
"Returned to install lid switch, installed lid switch, verified lid switch working. Verified proper operation. Showed customer"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/28/2023
"Customer said she had an issue while waiting for parts that the clothes were wet at the end cycle, she was running to when I arrived the unit had a SD error and was full of suds. Informed customer this will give her that issue. Informed customer to pay attention to how much detergent she was adding and to run a clean wash cycle. Ran service mode and all functions working properly after installing new dispenser. Verified no leaks."
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/28/2023
"Replaced harness and capacitor. Unit is outside and disconnected, being moved to another house, unable to test."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Glastonbury, Connecticut 06073
Chuck M.
Job Details:
11/28/2023
Customer complaint is that upper rack wheel broke off adjuster. Replaced adjusters from T/S and tested. Rack is working normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
11/28/2023
Found unit had evidence of a leak at the high side of the compressor. Resweated the connection and unit holding charge now.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Union, Connecticut 06076
Gary V.
Job Details:
11/28/2023
"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/28/2023
"Unit blinks spin, unplugged on arrival and when plugged it and verified blinking spin. Would not go into service test, hit start and went into a spin cycle. Paused fine and then cancelled fine. Put into diagnostics. No error in history, ran from agnostic cycle and completed fine. Started normal cycle fine.Unusual for unit to keep a cycle paused after reset by unplugging/plugging in. Will order main control.Office to contact when part with authorization is received to schedule return.; rqstng P&A on 1 W11116592 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HBL1
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
11/28/2023
"Cx complaint that the upper rack will not stay in place and the unit leaks water. I inspected the unit to confirm the complaint. I found the gasket was torn and the upper rack adjuster was separating. I replaced the part with TS parts and tested the unit for the cx. The unit is working as designed.; used 1 W11177741 (GASKET), and 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPE234GPS0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/28/2023
"Right upper adjuster broken off and missing connecting components, with installed adjuster but will need to order connecting hardware. Mid level spray arm will not stay secured to rack. Replaced dispenser door. Ran diagnostic cycle and verified dispenser door operating/releasing properly.Grinding in drain pump, piece of broken plate in pump assy, removed and draining smoothly.Ordering spray arm retainer, toe plate retainer, adjuster retainer components and upper rack adjustable holders.The sub components for adjustable rack not on part list and wouldnt be covered by contract. All other parts ordered.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WPW10250160 (Clip) and 2 WPW10195839 (Adjuster clip)s and 2 WPW10195840 (Positioned clip)s and 1 WPW10340542 (Manifold) and 1 WPW10503548 (Toe panel retainee), used 1 WPW10546503 (ADJUSTER), and 1 W10861000 (DISPENSER) from stock"
We serviced a
GE REFRIGERATOR
Model PYE22KSK0SS
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/28/2023
"Unit too warm and n rf and fr. Found evap clogged with ice and reading 31 ohms on heater, evap fan working fine on arrival. Verified connectivity through Defrost thermostat. Most likely failure with test reading is the main control board.Main control board is showing as nla, office found replacement board quoted for board/labor w/ deep thaw of evap.; ordrng 1 Wr55x38248 (Main control)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Clover, South Carolina 29710
Mitch H.
Job Details:
11/28/2023
"Removed and replaced console and ACU. Reassembled, installed back in wall. Turned breaker on, set time and date and ensured correct model was stored. Tested both upper and lower ovens. Both ovens operating properly. Customer had issue connecting to WiFi. Needed to scan code for new SAID number. Now connected and working."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, South Carolina 29710
Mitch H.
Job Details:
11/28/2023
Removed and replaced pressure switch/ hose. Tested and ran diagnostics cycle. All functions tested good and operating properly.
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
11/28/2023
Found unit has a bad water valve. Will need a new valve. Will order and return. ; ordrng 1 W11220230 (VALVE)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Warren, Massachusetts 01083
Roger R.
Job Details:
11/28/2023
Found unit not agitating proper. Only in one direction. Will need a new gearcase will order and return to install. ; ordrng 1 W11449840 (GEARCASE)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/28/2023
Customer complained of noise during final spin. Confirmed noise and no error codes. Found screw had came loose from rotor cover. Put blue lock tight on screw and tightened screw in. Ran high speed spin again and noise not present now. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/28/2023
"Customer canceled, discovered problem was an electrical supply issue in house."
We serviced a
144 OVEN
Model WEE745HOFS0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
11/28/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT
We serviced a
JENN-AIR OVEN
Model JJW3830IL01
Near Mount Holly, North Carolina 28120
Robert A.
Job Details:
11/28/2023
Cx complaint that the units lower oven light is staying on preventing it from working. I inspected the unit to confirm the complaint. I found the switch housing to the door latch is separating causing the switch to move. As a result the switch is not making solid contact to activate the door closure function. The unit needs a new lower oven door latch assembly to resolve the issue. Im ordering the part to resolve the issue.; ordrng 1 W10883049 (Door latch assembly)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/28/2023
I replaced all previously ordered parts a tested operations no additional issues found with washing machine here today. Everything is working fine and normally. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W11135391 CONSOLE
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
11/28/2023
"SR#7737897023 (Bruce) found no fault codes in unit, ran unit thru service mode and then checked for fault codes and there were none. I did find the unit plugged into a 120 v jumper (surge protector) that was plugged into wall. I removed surge protector and ran unit no fault codes no interruption of operation of machine. Advised customer to call us if needed. At this time, nothing else that can be done Call complete"
We serviced a
WHIRLPOOL DRYER
Model WED8500DC
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/28/2023
"Unit is heating, they had a broken belt that cs replaced but now stops tumbling when load is added. Found belt installed incorrectly. Corrected and unit working properly"
We serviced a
MAYTAG RANGE
Model MER6600FZ2
Near Northbridge, Massachusetts 01534
Aimee Z.
Job Details:
11/27/2023
Found Cust had a boil over on cook top and cracked Theres a pot stuck to cook top ; ordrng 1 W11091927 (Black cook top)
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Norfolk, Massachusetts 02056
Aimee Z.
Job Details:
11/27/2023
Cleared water found new a drain pumpCwa
We serviced a
MAYTAG WASHER
Model MVW7232HWO
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
11/27/2023
"F0E3. Over loaded Cust is overloading washer pulled this out before repair. Cleared codes and Installed harness valve and suspension rods , water valve and ran service modeRan 4 towels wet and spun.Advised customer to there over loading washing machine quilts"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
11/27/2023
Installed new suspension rods and drain pump and tested complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
11/27/2023
"Tested dishwasher and found unit would run threw a wash cycle but never drain water at end, tried to cancel out cycle and pump would run but not drain. Checked drain pump and found water in pump windings replaced pump and checked drain hose for blockage found customers house drain line blocked causing no water to flow advised customer they will need a professional to look at there drain line for the house to clear block, unit is now functioning to proper specs ; used 1 W10876537 (Drain pump) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFZ02
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
11/27/2023
Installed new control and thermistor set temps to recommended settings and advised customer on giving unit 24hrs so temps can regulate and reset to where they should be.
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near McConnells, South Carolina 29726
Mitch H.
Job Details:
11/27/2023
"Disassembled dryer. Removed and replaced blower wheel and drive motor. Reassembled. Tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
11/27/2023
"Retuned to install new drain hose and suspension, installed new suspension and when trying to install new lid hinges, found screws were seized in lid. Ordering new lid and 4x screws. Keeping hinges for return call. Informed customer office will call when part comes in. ; ordrng 1 W10842962 (Lid assembly) and 4 WPW10442074 (Lid screw)s"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
11/27/2023
"Returned to install new shocks. Installed shocks and reassembled, ran service mode and no errors and all functions working, unit ramped up to high speed spin with no vibration. Showed customer unit spinning in high speed. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Torrington, Connecticut 06790
Mike K.
Job Details:
11/27/2023
"Replaced basket, agitator and gear case assy. Leveled unit. Ran diagnostic cycle and completed fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKB2
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
11/27/2023
ComplAint motor louder then normal has run it four times now working normally verified all noises all normal
We serviced a
WHIRLPOOL WALL OVEN
Model JJW2830WS00
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
11/27/2023
F8e0 error when trying to preheat both ovens both cooling fan running now fast enough both cooling fans need to be replaced customer will sign damage waiver ; ordrng 1 WPW10273666 (Fan) and 1 WPW10273667 (Fan)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
11/27/2023
Leaking water from inlet hose being crooked on inlet valve
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
11/27/2023
Basket damaged need to reorder left wash plate and cap at house ; ordrng 1 W11178227 (Basket)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Montgomery, Massachusetts 01085
Roger R.
Job Details:
11/27/2023
Installed new console panel due to Mylar delaminated.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Westfield, Massachusetts 01085
Roger R.
Job Details:
11/27/2023
Arrived at home and found part needed was not sent out yet. Will need to reschedule for next day. Tuesday 11/28/23Left capacitor at the house and will bring wiring harness upon return visit ; O-emld tckt
We serviced a
KENMORE RANGE
Model ="790.77533800"
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/27/2023
"Inspected and found multiple problems, all surface burners not igniting and burners and heads need to be replaced, also bake igniter worn out, quoted for igniter and she will call."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/27/2023
"Installed new acu and inlet valve, ran component synchronization and cycled thru auto test, tested fine.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11429620 CNTRL-ELEC"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Broad Brook, Connecticut 06016
Gary V.
Job Details:
11/27/2023
"Inspected and found belt and shield broken, replaced belt and remounted shield but needs new shield, will order and return.; ordrng 1 W11409708 (Shield), used 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Southbridge, Massachusetts 01550
Angel R.
Job Details:
11/27/2023
UI panel that was ordered has no electrical components it is just a bare plastic overlay. I would also like to have a new harness as a precaution upon return visit. Will order proper UI.; ordrng 1 W11627516 (UI board) and 1 W11662667 (Harness)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Thompson, Connecticut 06255
Angel R.
Job Details:
11/27/2023
"Ran diagnostics found F8E1 long fill no other codes. Found clogs in the cold side of intake valve, customer on well water.; ordrng 1 W11210463 (valve)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
11/27/2023
Found suspension orderd was wrong part listed when looking parts up. Ordering new part. Orderd new part Scheduled return call for 11-4-23 customer to available before then. ; ordrng 1 W11130359 (Suspension)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Brookfield, Massachusetts 01506
Chris B.
Job Details:
11/27/2023
Complaint that the left rear burner is not heating properly. Found burner not heating nor cycling. Replaced all parts and stove working normal. Great heating on all burners and oven.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near North Brookfield, Massachusetts 01535
Chris B.
Job Details:
11/27/2023
Complaint that the unit is not responding correctly. Ran a diagnostic test found trouble getting the diagnostic test to function properly. Tested touch panel and found keys HEAVY DUTY and SPIN keys not responding. Ran a quick cycle and the water level was higher then normal. Pressure hose is ok. Will order parts for a return visit.; ordrng 1 W11419051 (Control Board) and 1 W11478525 (Panel UI)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW1
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is making noise during cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues, I ran a diagnostic cycle as well. I ran a normal cycle to help the cx attempt to duplicate the noise, but no strange noises or malfunctioning components were found. The unit is working as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Charlotte, North Carolina 28205
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found a bad magnetron, I replaced the magnetron and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
11/27/2023
"Cx complaint that the units display gets really hot and turns off occasionally. I inspected the unit to confirm the complaint. I found the oven and all burners work fine, I preheated the unit to 350 it reached the temp with no problems. I allowed the oven to cycled on twice, there were no problems. I noticed the cx had foil covering the vent under the control display. I explained the function of the vent and how blocking it can cause this issue. The unit is working as designed."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
11/27/2023
Removed and replaced suspension rods. Also found screw that holds rotor on floor underneath washer. Applied locktite and reinstalled screw. Ran DLMS calibration and tested washer. Operating properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/27/2023
Complaint cannot remove water filter. I was able to remove water filter and make it so that the water filter can be easily removed without any further issues. No additional issues found everything is working fine no water leaking occurring.
We serviced a
WHIRLPOOL WALL OVEN
Model WOS51EC0AS04
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/27/2023
"Model and serial number are missing off of the unit completely. All customer has is an email from the builder with model number. Unit needs two screws to hold the door together at the top and two grommets plastic that have broken free, allowing the oven to not be supported in the wall when door is opened. x2 of W10759525 and x2 of W10828565 parts needed no model serial on the machine we cannot service unit. Unable to verify model serial off of machine directly."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/27/2023
"Complaint unit will not drain water out. I found part of the chopper shredder micro mesh from motor assembly had come apart from motor and inside of drain pump assembly. Locking up drain pump, causing unit to not drain. I am ordering drain pump assembly.; ordrng 1 W11416363 (Pump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/27/2023
"Attempted to remove wash plate, could not get bolt to loosen. Tried using ratchet and impact driver. Bolt will not break loose. Will have to cut wash plate off and replace bolt. Ordering bolt. Checked part availability and scheduled return for 11/30 am. Left other parts with customer.; ordrng 1 W10752187 (Wash plate bolt), dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL DRYER
Model WED99HEDW0
Near Glastonbury, Connecticut 06073
Chuck M.
Job Details:
11/27/2023
Customer complaint is that drum stopped turning. Dryer was making a bearing noise. Inspected and found belt broken and twisted around motor pulley. Replaced belt and idler wheel. Tested and dryer checked ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
MAYTAG WASHER
Model MVW7232HW1 WE
Near New Britain, Connecticut 06051
Chuck M.
Job Details:
11/27/2023
Customer complaint is that washer is not completing cycle. Ran diagnostics and found error code F0e5 off balance loads. Inspected and found balance ring on basket is loose and basket is out of round. Ordered basket. ; ordrng 1 W11178227 (Basket)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW01
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Installed gasket and corrected with blow dryer. Door is closing properly. Found inner left edge of door dented. Took pic. Ordered new door. ; ordrng 1 LW10636232 (dor-fip)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Stafford, Connecticut 06076
Angel R.
Job Details:
11/27/2023
Infinity switch needed but in west Springfield office. Will reschedule for Thursday. Left element with customer.; schdld next appmnt for 11/30 THU AM
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Worcester, Massachusetts 01610
Angel R.
Job Details:
11/27/2023
Found unit was not getting power to outlet. Flipped breaker and found fuse blown. Will order interlock assembly and fuse.; ordrng 1 W11493414 (Interlock assy) and 1 W10138793 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Customer complaint is that refrigerator was not cooling. Inspected and found compressor tripping off. Replaced start device and compressor is running. Unit is cooling. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, North Carolina 28217
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is making weird noises while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I heard the noise during the calibration cycle, the cam needs to be replaced. I replaced the cam with one from TS and tested the unit for the cx. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP , used 1 W10721967 (Cam) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Charlotte, North Carolina 28211
Robert A.
Job Details:
11/27/2023
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e2. The wash motor does not run. I replaced the sump motor assembly with one from TS, however the sump on my van is not compatible with this unit. I turned the water supply to the unit off as it was. Im ordering the part for the return visit. ; ordrng 1 W11460946 (Sump motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2023
Complaint frame has dents in it that holds glass platter shelf platter pocket. No additional scratches dense dings or anything seem on the stainless steel doors or finishes at this time. Part shipped has micro scratches and plastic abrasions in it leaving defective part with customer re-ordering frame. ; ordrng 1 W11549362 (Frame)
We serviced a
WHIRLPOOL RANGEHOOD
Model KXD4636YSS0
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
11/27/2023
Customer complaint is that down draft does not go down after holding switch for a few seconds. Inspected and found switch faulty. Ordered switch. ; ordrng 1 W11230930 (switch-pb)
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP107ESS20
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
11/27/2023
Customer complaint is that broil element bracket is broken. Bracket received is broken out of the box. Re ordered bracelet. ; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
11/27/2023
Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok
We serviced a
WHIRLPOOL DRYER
Model MED6630HW2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/27/2023
"Tested dryer and found display panel just staying with 3 lines and never showing the time or cycle, checked connections for console and found all connections tight an secure. Ran a diagnostics cycle and unit would run step one then shut down and same issue no display, found console faulty. Replaced console and u it is now operating to factory specs"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Mooresville, North Carolina 28117
Vincent O.
Job Details:
11/27/2023
"Found motor pulley loose causing belt to slip and cause burning smell. Customer also complaining of excessive vibration. Found weak suspension. Order and replace motor, belt, and suspension. Call when parts arrive ; ordrng 1 W10890624 (Motor) and 1 W11239857 (Belt) and 1 W10780045 (Suspension)"
We serviced a
WHIRLPOOL OVEN
Model WFE540H0ES0
Near Cornelius, North Carolina 28031
Vincent O.
Job Details:
11/27/2023
Found no voltage to bake element causing long cook times. Order and replace control and element. ; ordrng 1 WPW10586737 (Control) and 1 W10779716 (elmnt-bake)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC0
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
11/27/2023
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
11/27/2023
Correct zip code 28227Found drain hose at sump assembly pinched because the drain hose was pulled tight underneath sink also replaced the pump due to strain out on it without water coming thru. Unit ran and checked ok no leaksCall complete; used 1 W10876537 (Drain pump) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/27/2023
"Checked over unit and found oven would not heat up to 350 degrees and customer had seen a black burn on back on unit, checked power to unit and 240v present checked over cord and terminal block and found red wire from cord a little melted, cut out bad area and replaced with connector. Checked ovens bake element and found not ohming out element faulty. Replaced burnt bake Element and heated oven to 350 degrees, oven is now getting to temp and operating to proper specs ; used 1 W10779716 (Element) from stock"
We serviced a
MAYTAG RANGE
Model MET8800FZ01
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
11/27/2023
"Installed all new bake and broil elements installed new control and heated both ovens to 350 degrees. Checked temps in both oven in diagnostics and from a temperature probe both reading are within a few degrees of each other on both ovens, let unit cycle on and off and same temps held on both ovens. All operations are now working to proper specs customer may need a second opinion on oven temps soon to be registering perfect when there"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/27/2023
"Returned to install spark module, control and ignitor. Reassembled and unit now working properly started bake and unit heating. Showed customer."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
11/27/2023
"Removed ice box. Removed old adapter and installed new adapter kit. Reassembled, ran fan tests. All operating properly."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
11/27/2023
"Tested and found F1E5 inverter error. Microwave not heating. Pulled oven from wall, removed covers, inspected magnetron chamber. No visible signs of burnt spots or damage. Quoted customer for repair, collected $651.80 for parts on cc. Checked part availability and scheduled return for 12/1 am; ordrng 1 W11346197 (Magnetron) and 1 W11325604 (Inverter) and 2 W10915651 (Waveguide)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM00
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
11/27/2023
"Checked over unit and found unit making noise wile running coming from freezer compartment, checked freezer and found evaporator frozen over causing ice to hit fan and poor cooling for ice maker and freezer. Melted all ice and found defrost not coming on checked power to defrost heater when forcing into a defrost and 18 volts only going to heater from cntrl, unit needs new main cntrl will order and return ; ordrng 1 WPW10675033 (Cntrl)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Clover, South Carolina 29710
Mitch H.
Job Details:
11/27/2023
"Disassembled, removed and replaced freezer evaporator fan motor and blade. Reassembled, tested, operating properly and quietly."
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Woodbury, Connecticut 06798
Jimmy R.
Job Details:
11/27/2023
"Checked over unit and found machine leaking water every few cycles when running, checked over unit for leaking and found door bellow on the top half had come undone on the inside causing water to splash randomly then drip out of the front. Fixed bellow and reattached to stop leak cleaned drain holes in bottom and ran unit thew a heavy cycle and a diagnostics cycle, checked for leaking and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
11/27/2023
Replaced drain pump control and water valve. All components are working now as required there are no leaks. Unit ran and checked okCall complete ; dspstn on spec-tagged invntry: 1 W11220230 VALVE