Night light bulb blew and then when replaced never turned off replaced control operation normal ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

Not spinning slider bad gear case leaking oil cant remove rotor quoted

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f6e3 f7e4. I ran a calibration cycle and found the unit would not spin. I looked under the unit and found the rotor screw loose and the magnet separated from the slider. I replaced the slider and tested the unit for the cx. The unit is still making a repetitive clicking noise while spinning. The unit does not make the noise when I spin the drum by hand. The unit needs a new stator, rotor and clutch to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (Slider) from stock"

Installed new auger motor and yoke. Tested and verified proper operation. All functions check ok.

Complaint not getting hotter than 200 degrees unit calibrated to 30 degrees hotter. I verified bake element is working fine broil element is working fine. No convection microwave is working fine. ; ordrng 1 W10859573 (Thermistor) and 1 W11261167 (Control)

"Complaint, as soon as the unit starts agitating unit shut so forth, have to keep pressing start until wash cycle has completed itself. I found error code f1e1 I also found incoming voltage is 124.2 V AC I found when motor spins during agitation or spin voltage is dropping half a volt control is shutting itself off voltage is going from 124.2 to 123.8 an order in control to fix no wiring issues found. I replaced capacitor suspension was not enough power to motor causing back feed in voltage but did not change unit still turning off tried different outlets no change. Unit will need control to fix. Part is on back order Office to call customer one part comes in.; ordrng 1 W11603810 (Control), used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Complaint unit making an abnormal noise very very loud intermittently and it tripped the breaker. I inspected unit for electrical issues for anything grounding to frame inspect and control. No error codes. Everything is working properly. I did find blower wheel was split. Replaced blower wheel. I suspect blower wheel may have been locking up. Motor and Motor may have caused breaker to trip due to it locking up. No additional issues found no heating issues heater is open to ground producing 9.8 ohms of resistance acrost terminals motor resistance within specifications as well. No significant Ericas in diagnostics fault code history other than F2 E1 error code touchscreen is dirty.; used 1 WP697772 (BLOWER WHEEL) from stock

Customer in apartment letter m. Complaint knob is broken. Will not turn. Cannot turn timer even with a pair of pliers timer locked up completely. I validated complaint replace timer and knob tested operations no additional issues. Found unit is heating and operating normally.

Complaint that the unit is giving out a error code. F1-C found bad control board. Found no parts available for this unit. Verified wire ok. Collected trip fee.

Found unit still intermittently not starting. Touch pad not responding. Will need new console. Part already on order. Will cal when part is delivered. ; O-emld tckt

Unit working properly at this time. Found no problems at this time. Asked customer to record if problem reoccurs

Fund unit had a failed door lock assembly. Quoted $129.99 for new door lock and $199 labor rate. ; dspstn on spec-tagged invntry: 1 WPW10443885 DOOR LOCK

Found unit okay at this time found no leaks.

"Tested washer, confirmed that hoses are connected correctly. Set washer to tap cold and started cycle, found hot valve activated and no cold coming in. Cancelled cycle, attempted to run diagnostics. Control would not enter diagnostics, could not access error codes or any tests. Ordering control board. Checked part availability, board is on b/o. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11627413 (Control)"

Complaint that the unit light is off on the freezer side. Found bad switch and socket as backupq; ordrng 1 W11123941 (Switch) and 1 4387478 (Socket)

"Rf is warm, fr is cold but heavily frosted. Evap fan running fine, good frost pattern on evap, clogged evap drain. Fr door sealing is splitting. Control does not turn unit off, no response to dial position. Removed damper assy and is clear, no mechanical unit in assy, control is at top of rf.Quoted for control, door seal and labor door ncluding steaming clear evap drain and built up frost."

"Removed ice box, replaced ice maker. Reinstalled, ran test 57, ice cycled properly and returned to home position. Ran test 45, valve activated and filled correctly. Operating properly."

"Confirmed broken rack adjuster. Removed rack and adjusters. Installed kit. Reinstalled rack, tested, operating properly.; used 1 W10712395 (Adjuster kit) from stock"

Return to install fan wheel . Install wheel verified proper operation.

Tech was assigned as a helper;

Customer complaint is that dryer takes too long to dry. Ran dryer and it is heating. Checked venting outside and heat is not blowing out. Blower fan is working properly. Venting issue.

"Customer complaint is that washer is noisy. Inspected and found gear case is not shifting completely to agitate and it is noisy. Ordered gear case, cam and extra Time Slots. ; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley) and 2 2TimeSlots (Extra Time Slots)s"

"Cx complaint that the unit is not drying clothes. I inspected the unit to confirm the complaint. I found the unit tumbles, heats but has poor airflow. The units duct line needs to be clear to restore proper drying performance. They unit is working as designed."

Found unit has a bad centrifugal switch in drive motor. This is causing a no heat condition.Will order and return to install. ; ordrng 1 279827 (MOTOR)

"Complaint F8e1 F6 E4 error codes displaying on user interface user interface is extremely loose. Comes off in your hands if lightly touched falls all the time. I found screws were purposefully removed during install as unit was not installed properly not enough with clearance advising customer to leave breaker turned off to units and apply painters tape to ui and cabnitry as a unit is a safety hazard, as of right now, if a small child or if they were to stick their hands into the wiring, they could be electrocuted or the user interface could fall on a small child and split their head open. Advising customer to tape user interface to cabinetry with painters tape, so it cannot move. I will need to order a user interface, a Main control, and both upper and lower blower motors to fix unit must be made accessible as it is wedged into cabinetry and will not budge even a centimeter. customer to call our office once unit has been removed from cabinetry and made accessible safety file number. 7737729022; ordrng 2 W11598119 (Blower)s and 1 W11261167 (Control) and 1 W11600355 (Ui) and 4 W11602625 (Screw)s"

Replaced user interface and main control board. I tested operations. Every thing is working perfectly fine. As of right now. No additional issues found at this time.

Installed new harness and Cntrl set suggested Also put mastic on back wall compressor and on copper lines touching the back panel.Complete

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. I found the IM switch was in the off position. I turned the IM on and ran tests 15,36 & 45. All passed with no issues. The unit is working as designed."

"Cx complaint that the unit is not responding to commands. I inspected the unit to confirm the complaint. I found the panel control display reads incorrect, not allowing the cx to successfully select a cycle. The UI is separating as well. The unit responds to starting a cycle and draining, but its unclear exactly what was selected. The unit needs a new UI panel and UI control to resolve the issue. I quoted the cx for the repair."

Tested and confirmed that dishwasher has correct voltage coming in. No response from touch pad. No lights and no controls working. Ordering console and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11612307 (Console) and 1 W11637581 (Control)

"Iced up again, needs new evaporator fan assembly; ordrng 1 W11098695 (Fan assembly)"

Cooktop was working fine at time of visit. Homeowner said it has been working great just wanted us to check.Call complete

"Tested and found pump/motor not running, only hums. All other components test good.ordering pump/motor. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11613480 (Pump/motor)"

Customer complained bottom drawer wont close. found screws to bottom freezer door slide were sticking out. Added silicone to screws and tightened screws. Found icemaker broken also. Ordering icemaker. Scheduled return call for 11-15-23 am. ; ordrng 1 W11592795 (Ice maker)

F9e1 long drainF8e0 steam clean error F5e2. Door latchAlso needs new bellows moldyGot unlocked didnt drain tested found needs new drain pump; ordrng 1 WPW10605427 (Drain pump)

"Cs complaint of icemaker not working, temps inconsistent and freezes in rf.-3 in fr. 29 on lower shelf above drawers in rf.Thermistors all pass in diagnostics. Fr was set at-5, rf set at 37, rear to 0 and 38. Icemaker was off. Turned icemaker on and advanced , dropped cubes and filled fine.Quoting for u/i and thermistor. Explained tall items in front of vent can cause freezing and suggested moving items and running before doing any repair as everything pasts tests.Saved estimate and collected for service call"

"Customer complained unit cutting on by itself. Found low flow and overfill errors. Found both valves are trickling water into unit. Needs new valves. Ordering both valves , scheduled return time for ; ordrng 1 W11316255 (Inlet valve) and 1 W11316256 (Inlet valve)"

Speak with Nicole

"Removed and replaced pump/motor and control. Reassembled, tested dishwasher, all functions and components operating properly. Let run and checked for leaks, no leaks found."

Complaint that the unit has en error code F1. Found bad control board. Will need top key to able to replace part. Send email of quote and office will contact customer.; saved tckt

Customer complained of no heat. Found proper 240v to unit. Found thermal cutoff open short. Replaced thermostat annecitoff from ts kit. Reassembled and ran unit heating Element is not cycling on and off at proper temp. Verified proper operation. ; used 1 279769 (THERMAL CUTOFF) from stock

Complaint that the unit is leaking water from the bottom back. Replaced hose and tested the line and all working properly. No leaks detected.; used 1 WPW10279882 (TUBE-WATER) from stock

"Complaint that the unit is making a noise. Found blower wheel clogged. Quoted minor repairs, unclogged the blower and cleaned inside. Collected minor repairs. Dryer working normal."

"Replaced all parts but found lid lock not responding will order for a return visit. Control Board is installed in the unit but latch is under the control panel. ; rqstng P&A on 1 W11394572 (Lid Latch), states that autho needed"

Replaced part and unit running normal. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 WP8318084 DOOR/LID SWITCH

Checked and found display bouncing between clock then cooking method then favorites. Would pause on one of these for maybe a couple of minutes then start over. Panel would not respond to any inputs or enter diagnostics. Called Whirlpool Safety spoke to Quinny. Advised her of findings. She gave authorization for repair W19BZP1WPL1. Ordering console and control. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11616680 (Console) and 1 W11261165 (ACU)

"Found no frost on evap in RC, FC is ok. Checked all thermistors and RC evap thermistor is open. Will order new one. Also ran test 4 and checked ok, 3 way valve is functioning properly during the cycle. ; ordrng 1 W10316760 (thermistor)"

"Under 1yr wp warranty per service bench. Took photo of receipt. Oven not heating. Found valve on regulator turned off, turned on and ignited fine. Cs said they had initially smelled gas, used leak detector and tested fully with no leaks found."

"Collected parts and labor minus the trip fee.; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

Tested through diagnostic Pulled out one error code for f8e1Found problem at touch pad could run washer on diagnostics. ; ordrng 1 W11316623 (Ui)

Complaint not cooking evenly preheated oven to 350 went over using convect bake for baked goods and showed them how to offset temp display has segments missing ; rqstng P&A on 1 00758968 (Display) and 1 00630873 (Sensor) and 1 12026566 (Control)

Tech was assigned as a helper; snapped 1 QuickPics

Installed new sump assembly with new wash pump. Unit working properly now.

Unit tripping breaker that was swapped out for a new one. It trips after initial startup during bake. The only two components active at the time are the main control and the DSI board. Will replace both. ; ordrng 1 W11100100 (Control) and 1 W10860916 (DSI board oven)

"Installed main acu and cycled, tested fine."

"F7e4Found the actuator off the cam, replaced broken cam and actuator. Ran a calibration cycle. Up and running Also found need new suspension rods tub lost touching the floor.; ordrng 1 W11396716 (Suspension rods), used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

Tested through the control board. P1 1 and 4 no resAlso tested the broil there res Needs bake element Also checked if any error codes found has a f1e0 error code internal board failureCwa looking to buy new

Installed new drum completeTested heat also

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Checked over unit and found fridge doors not even found handles not even all the plastic stuck behind handles, doors not level and compressor vibrating super loud. Removed handles and removed plastic levee up unit and doors so unit would seal and doors would close properly checked vibration and found condenser vibrating from unit not being level faster adjusting legs and condenser unit stoped making noise and is now running to proper specs"

"Found washer agitator had come loose and bent to the side after customer wash cycle was finished, checked agitator and found bolt had loosened up bending it to the side causing issue with washing. Removed agitator and reattached ran a recalibrated cycle and a wash cycle checked all functions and unit is now working to specs"

"Inspected and found multiple faults and problems. Locked rotor, water ring, water temp to high, ui/acu communication, long drain, Gearcase making grinding noise. Unable to remove wash plate. Unit needs major overhaul and multiple parts. Unit is in closet and needs to be made accessible. And shelving over washer and dryer needs to be removed as well to be made accessible and informed customer. ***THIS IS A HIGH LIABILITY JOB***; rqstng P&A on 1 W10754161 (Rotor) and 1 W10734521 (Slider) and 1 W10752283 (Wash plate) and 1 W11393685 (Gearcase) and 1 W10876600 (Drain pump) and 1 W11089548 (Ui panel) and 1 W10812421 (Main acu)"

"Checked over unit and found freezer not freezing items and fridge holding temp, checked frost pattern and found unit frosted half way not fully causing poor freezing, checked compressor and unit is running but quite felt condenser line and unit is pulling heat. Checked all connections and evaporator for leaking and could not find any die from drier checked drain pan and no die, emptied and recovered Freon unit had a full charge still in it, placed unit into a vaccume to check for leaking and unit held as it should, refilled unit with 5.00 oz 134 a and advised customer to leave ice cubes in freezer and water to make sure unit is freezing advised machine may have a leak in cabinet that is very small if issue is still happening we will have to come and fill unit with nitrogen and pumped done unit to try and find leak. Checked evap after running and unit is frosting up normally and cooling to specs"

Installed new clip all check good

Washer not completing cycle goes to done. Inspected underneath and found the belt fell off and damaged cam and pulley on motor. Will order new parts. ; ordrng 1 W11409708 (Guard) and 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11283592 (Motor)

Found defrost drain clogged and caused a huge chunk of ice at bottom of freezer and door wont open. Cleared ice and cleared drain tube all checks ok.

This is not a rework. Unit is cooling fine. Customer complaint of no ice. Found broken wire at icemaker harness. Motor will not operate. Unit will need icemaker. Provided estimate to customer for repair. Nanny at the home could only pay for trip fee. Will call back if repair needed.

Both sections not cooling properly. Found no frost pattern. No Freon in system. Set 3way to neutral and pressurized with nitrogen. Heard a leak where the steel line comes through cabinet. When moving it the steel line broke off in cabinet. Called tech support and was given this SR#7737737203 unit not repairable.

Replaced all parts ordered ran burners and the right front burner which was leaking and after several times cutting burner on and off I had no gas smells coming from the range. At this time unit is running and checked okCall complete

Dryer making squeaking noise. Idle seized. Installed repair kit all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

"Removed and replaced ice maker. Tested, ice maker cycled, returned to home position and filled properly.; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER"

"Checked dishwasher and ran diagnostics, no stored error codes. Customer said for several days dishwasher wouldnt start on normal cycle. Tried heavy cycle and unit worked, after that normal cycle began working. Ordering control. Checked part availability and scheduled return for 11/10 pm; ordrng 1 W11613566 (Control)"

Installed lid lock and tested. Washer checked ok.

Cx complaint that the unit is having communication error codes flash. I inspected the unit to confirm the complaint. There was a f6e0 error code. The MW and oven seem to work fine at the moment. Cx states it frequently throws the code and has power failure. Im ordering the panel and control boards to resolve the issue.; ordrng 1 W11448961 (Main control) and 1 WPW10260060 (Control board) and 1 W11449431 (UI panel) and 1 W11325784 (MW control)

Cx complaint hat the upper rack keeps sliding out. I inspected the unit to confirm the complaint. I found the rail stop has separated and needs to be replaced. Im ordering the part to resolve the issue.; ordrng 2 WPW10082861 (Rail stop)s

Replaced timer and knob tested starting normally

Shifter fault and long fill errors checked inlet screens clear replaced actuator calibrated unit ; used 1 W10913953 (ACTUATOR) from stock

The display board is flashing like shorted all functions still working ; rqstng P&A on 1 DG07-01005A (Display)

Replaced hinges unit ran and checked OKCall complete

Replaced the UI unit ran and checked ok. One of the wave guides had some food build up on it causing it to cook and spark wiped it down advised customer it would be fine. Unit ran and checked okCall complete

Ohmed upper oven bake unit out got no resistance no ohms needs to be replaced also need to replace the four lightbulbs. Customer had magnet from previous visit I deducted $20 from partsPart#318902502Part# (4) 3165389042 time frame; ordrng 1 318902502 (Bake unit) and 4 316538904 (Light bulbs)s and 2 2xframe (2xframe)s

"I replace freezer door found food spillage needs to be cleaned off of pantry drawer, door and food spillage underneath doorhandles of both fresh food doors. That can start the rusting process. No additional issues found with unit today. Everything is cooling properly. Everything is working properly. customer to contact Whirlpool for KitchenAid logo if customer wants logo"

"Checked over unit and found dispenser would not opening to release soap during a wash cycle, ran diagnostics and found dispenser not opening removed front door and found dispenser motor had come loose from housing not pushing on release. Replaced dispenser and ran diagnostics checked dispenser and unit is now opening and working to specs"

"Installed new motor, blower housing and blower due to a cracked blower wheel causing a vibration noise All okay now. ; dspstn on spec-tagged invntry: 1 279787 MOTOR and 1 WP697772 BLOWER WHEEL"

Installed new main control and defrosted unit.

Installed new fill and drain hose assembly due to leaking at faucet. All okay now.

Found unit has a damaged main control that needs to be replaced. ; ordrng 1 W11548749 (Control)

"Tested unit and found dryer not drying clothes when complete, checked voltage and found unit getting 240v but wires crossed found ground wire on hot side causing no power to heater. Fixed wire connections and unit is now heating and operating to specs"

"Checked over unit and found tub had dropped on left side causing machine to spin, found suspension rod on front side had broke making tub fall down and get stuck tried to reset tub on suspension but plastic clips are broken, unit is going to need new suspension kit and hub parts tentative p/a ; ordrng 1 W11217817 (Suspension) and 1 W10528947 (Hub), states that autho needed"

"Tested unit and found fridge freezing items like rocks and freezer thawing things and refreezing, checked temps and found fridge reading 20 degrees and freezer 30 checked compressor and found hot to touch checked Freon level and found unit over charged causing issue with cooling. Dumped and recharged unit with 4.4 oz 134a and unit started to cool properly, wile running unit kicked off into a defrost but was cooling and defrosting at the same time checked control and tried to reset but same issue, will order new cntrl and thermistor parts tentative p/a ; ordrng 1 W10904683 (Cntrl) and 1 WPW10384183 (Thermistor)"

Complaint unit not dispensing water fill tube on icemaker is frozen solid will not dispense water out of fill tube. I found complaint true I replaced filter and defrosted fill tube. After removing water filter and defrosting fill tube on icemaker. No additional issues found customer needs new water filter.

"Return to install parts ordered. Install control acu and hanress/ moisture sensor and thermistor. Ran unit and ran timed dry and unit working as designed, ran normal dry and put in wash rag and unit working as designed in normal mode. Verified proper operation. ; used 1 Wp8577274 (Thermistor) from stock"

Complaint lid will not unlock unless you unplug washer I found f3e2 pressure system fault error. I found split in pressure hose am ordering control and harness to fix. ; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control)

Complaint takes 2 to 3 cycles to dry a load of blankets or towels. I could not find any problems with the dryer today. All sensors are operating normally vent has a hard 90? bend. I found no error codes and fault. History advised customer to try and attempt smaller loads. Load may be flash drying and causing sensor to turn the dryer off prematurely. Also advise customer to attempt timed dry cycles. No additional issues found. dryer is getting hot with no problems.

"I replaced compressor and inverter and associated parts I tested operation in test 4 no cooling issues found today. ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

found dryer vent hose behind dryer pinched off I pulled unit out cut down venting and push dryer back into position and made sure no pinches were in the venting. The dryer is vented to exterior wall with great airflow now. Unit ran and check3d okCall complete

Found proper voltage coming from house to dryer all safety thermostats were good. Had no power coming out of timer to start the dryer. Needs a new timer and start switch. Customer request after 4 pm on 11-14-23Part#W11685947Part#W11625516; ordrng 1 W11685947 (Timer) and 1 W11625516 (Start switch)

Customer played me a recording of sound says its intermittent. I ran dishwasher thru service mode no fault codes present. The sound to me seems to be coming from the drain pump very loud when running. I never got the dishwasher to duplicate the sound but going by ear Im going to order a drain pumpPart#W11462456; ordrng 1 W11462456 (Drain pump)

Complaint that the unit is not starting any cycle. Found error codes F7E5 and F9E1 verified and found no voltage leading to the shifter @ J12-3 J12-4. Harness Wire is not broken. Found broken drain pump cap.; ordrng 1 W11654023 (Control Board) and 1 W11399437 (Drain Pump) and 1 W10913953 (Shifter)