We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Simsbury, Connecticut 06070
Ruben C.
Job Details:
10/25/2023
Checked unit found rollers worn down cuasing noise replaced with repair kit tested operation normal no abnormal noise heating normally; used 1 4392065 (Repair kit) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/25/2023
"Removed and replaced hinges. Tested, door operating properly. No other issues found."
We serviced a
SAMSUNG WASHER
Model WA52A5500AC
Near Plainville, Massachusetts 02762
Aimee Z.
Job Details:
10/25/2023
Found needs new suspension rodsA loud bounce on tub; ordrng 4 DC97-16350Y (Suspension)s
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Springfield, Massachusetts 01103
Roger R.
Job Details:
10/25/2023
Checked out washer and found unit working properly at this time. No errors and unit went through a cycle while watching unit. No parts used or needed.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
10/25/2023
Found unit responding but not starting lid does not lock and washer sits inactive. Ran diagnostic and found no codes and passed self test. After unplugging and restarting washer it is now responding properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
10/25/2023
Found unit has heavy excessive frost and ice on back wall and evaporator again. Looked at liner and found large gaps between liner and metal cabinet. Called tech support to report finding as this is not manufactured properly. SR number 7737636178 customer to call warranty company to process exchange.
We serviced a
LG REFRIGERATOR
Model LFXC24796S/00
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
10/25/2023
"Cs has a new oh filter and will not go in, did not have issues with previous filters. Connection looks same on both. Old filter comes in /out without issue. Likely filter issue, but possible housing issue.Explained to cs and quoted for housing."
We serviced a
MAYTAG REFRIGERATOR
Model MSD2542VEW00
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
10/25/2023
Complaint that the unit is not cooling properly. Found no cooling and bad start device. Quoted parts and labor. Replaced part and compressor stayed on and started to see good cooling. Mentioned to the customer to keep an eye on the unit for proper cooling for the next few days. 1yr warranty on parts and labor.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
10/25/2023
"Replaced all parts and dryer running normal. Mentioned to the customer they would need to reattached the venting because its in a spot that the washer would need to be move out. Customer will have it done themselves, they know how to."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Granby, Massachusetts 01033
Chris B.
Job Details:
10/25/2023
Complaint that the top rack is broken off. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
MAYTAG DRYER
Model MED6630HW1
Near Springfield, Massachusetts 01151
Roger R.
Job Details:
10/25/2023
Found unit had lint in the blower causing unit to be noisy. Cleared lint buildup and unit ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
10/25/2023
Found ice maker arm out of ice maker. Installed arm and showed customer how to do it if it reoccurs.
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ01
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
10/25/2023
"Cs had found it leaking from back at icemaker fill tube, pulled out tube and found it frozen, cleared and had customer turn water back into n, leaking heavily from valve connection, cs say they had removed. Tightened and would not stop leaking. Advised to replaced fill hose."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/25/2023
"Checked unit going directly to done replaced capacitor still issue not getting reading to actuator ordering control and harness left valve with cust; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control), used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
10/25/2023
"Returned to install new gearcase, slider and Washplate. Installed parts and ran factory and DLMS calibration to get unit to calibrate to new gearcase, Calibrate control board to new gearcase. Ran service mode and all other functions working as designed. Showed customer. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10902814 WASHPLATE , and 1 W11449841 GEARCASE"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
10/25/2023
"Removed washer top, began disassembly to replace main control. Found roach infestation in back of washer and in main control. Did not install any parts. Closed unit back up, explained situation to customer. No repair performed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
10/25/2023
"Replaced all parts order for unit unit ran and checked OK the only problem was the refrigerator door gasket was defective I am sending back and have already ordered a new one customers rescheduled for next Tuesday amPart#W10830046; ordrng 1 W10830046 (Door gasket), dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/25/2023
Customer complained of no heat. Confirmed complaint. Found heating element open short. Replaced heating element. Verified proper operation after installing new part. Unit heating element cycling on and off at proper temperatures. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/25/2023
Returned to install new harness and pump. Installed parts and reassembled unit. Ran service mode and showed customer unit draining and all other functions working as well. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/25/2023
"Found unit had sediment in cold valve, cleared sediment and ran service mode. All functions working now. Collected trip fee via card."
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW2
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
10/25/2023
Replaced control and sensor tested operation normal ran cycle heated normally heated normally to preheat 350
We serviced a
JENN-AIR MICROWAVE
Model JMW3430DP01
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/25/2023
"Found Ui panel was defective when installing left side panel not responding to microwave commands. Tried cycling power and checked connections on board itself. Board is defective. Ordering new board, scheduled return call for 10-30-23 am. ; schdld next appmnt for 10/30 MON PM"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/25/2023
Customer complained of squeezing noise. Found pully making noise. Replaced pully from ts. Reassembled and unit now working properly. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
AMANA DRYER
Model NED4655EW1
Near Worcester, Massachusetts 01610
Angel R.
Job Details:
10/25/2023
"No answer, office called as well no answer.;"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW4
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/25/2023
"Cx complaint that the unit is still making a creaking noise when the basket rotates. I inspected the unit to confirm the complaint. I found no error codes. I spun the basket by hand and heard the noise, he had multiple videos as well. I removed the clutch and belt then spun it again by hand, the noise was gone. I spun the motor by hand and did not hear the noise. I replaced the cam clutch and belt (TS) and tested the unit for the cx. The unit is working as designed.; used 1 W10721967 (Cam), and 1 W10006384 from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ0
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
10/25/2023
"Took picture of closing document on previous visit, Removed and replaced door and control board. Plugged microwave in, came on for a few seconds then went blank. Checked and found no power coming out of filter board. Fuse checks good. Checked and unit has correct power from outlet. Ordering filter board. Checked part availability and scheduled return visit for 11/2 8-1; ordrng 1 WPW10531156 (Board)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC2
Near Lexington, North Carolina 27295
Vincent O.
Job Details:
10/25/2023
"Tech did not receive gearcase for repair. Rescheduled customer. ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , and 1 W11393685 GEARCASE"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Linwood, North Carolina 27299
Vincent O.
Job Details:
10/25/2023
"Found customer complaint is unit will not balance and grinding noise. Found worn suspension causing off balance issues and grinding from gearcase. Order and replace gearcase and suspension. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11550891 (Agitator), dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
10/25/2023
Installed new sump assembly. Tested and verified proper operation. All functions check ok.
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
10/25/2023
"Replaced all suspension rods and related part, and tub ring. Ran calibration, tested all functions tested good."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Troutman, North Carolina 28166
Vincent O.
Job Details:
10/25/2023
"Installed new motor, blower, and svc kit. Tested and verified proper operation. No noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
10/25/2023
The gear case leaked oil underneath onto motor and cabinet the wires for the clutch and stator which connect to the lower wire harness burnt took pictures quoted for parts and labor
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW1
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/25/2023
"Tested washer and found when powering unit up it would stay on for a second then shut off on its own and it would repeat until it started working then would sh7t it self off on its own, checked for errors and found F8e3 over flow conditions f3e1 water level system error. Ran unit threw diagnostics and unit stayed on and ran threw, tried to remove and reset panel but same issue panel has a stuck key and starts to hit random selections when not touching then it shuts down, will order new panel and return ; ordrng 1 W10911042 (Console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ01
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/25/2023
"Checked over unit and found both sections not cooling and both warm, checked evaporator and found no frost pattern at all evap,just cold pulled unit out and found compressor running and super hot to touch and kicking off on an overload, checked amps and found reading 11.8 compressor is locked causing no cooling. Unit going to need a compressor kit and coupler parts and labor are covered under five years manufacturer ; ordrng 1 W10507884 (Compressor kit) and 1 W11506635 (Coupler)"
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LFHB2751TF8
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
10/25/2023
Customer needs to be home or have unit pulled out for me ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/25/2023
"Checked over unit and found fridge door not sealing and not closing properly, found when opening fridge door the door would swing open hard shaking the unit and when closing it would never want to close unless pushing on door to make a seal. Checked level and found legs had never been set from delivery causing unit to tip,adjusted legs and leveled unit properly so door will close and seal good. Checked over all other functions and unit is now operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
10/25/2023
"Checked over unit and found ice maker not dispensing ice and ice bin stuck and not coming out, tried to removed ice bin and bin had gotten stuck on ice melted ice and found ice maker had gotten ice jammed and it had melted and froze bin in place removed all ice and ice maker is now cycling and bin is no ok. Wile opening left door of fridge the mullion would get hung up, found mullion not sitting correctly causing it to get caught adjusted and all operations are now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
10/25/2023
"Tested unit and found ice maker would not make any ice checked ice maker mold and found no water in mold, ran diagnostics and checked for errors found E5 error ice maker thermistor failure, cycled ice maker and unit cycled threw but would not cycle in its Own. Replaced faulty ice maker and reset cntrl and ice maker ran a self test and unit filled and cycled properly advised to give ice maker 24hrs so ice can regulate temps ; used 1 W11294907 (Ice maker) from stock"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFHG2251TF6
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
10/25/2023
"Replaced air tower/damper assy, rf thermistor and main control for intermittent/inconsistent temperature complaint.Cs also has complaint of a broken wheel on crisper shelf, shelving not covered under contract so have him part number 5304508761."
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/25/2023
Customers complaint is washer is leaking. Ran through automatic test and found no leaks but the sink next to washer is causing the leak.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/25/2023
Found fill tube frozen and a pinhole leak on dispenser fill tube. Called tech support will replace fill tube heater and replace dispenser fill tube. Was given this SR#7737635519; ordrng 1 W11579166 (Water line) and 1 W11226501 (Fill tube heater)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
10/25/2023
"Complaint water gushing out of icemaker falling down shells like a waterfall. Had to shut water off. Unit is a built-in. Customer stated not verified. Unit has a giant icicle hanging out of icemaker area. Customer caught it very quickly this time. No damage occurring per customer. I am ordering icemaker, water valve and control boards as issue seems to be reoccurring extremely often Two times a year at least. office to call customer when parts come in. ; rqstng P&A on 1 WP2318054 (Control) and 1 WPW10200659 (Control) and 1 W11243758 (Valve)"
We serviced a
KITCHENAID RANGE
Model KCGC506JSS00
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/25/2023
I adjusted burners per service pointer W11643965 I tested operation no additional issues found called whirlpool file number 7737636028 instructed customer not to use Teflon sheets per whirlpool.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/25/2023
Complaint unit will not dispense ice. I cannot remove ice bin without breaking ice bin. I found yoke is striped out of motor unit making a popping noise. Ice maker is working fine bin is overflowing with ice cannot remove bin without destroying bin. Customer must unplug refrigerator or turn power off at breaker for a minimum of three days so bin can fall out and placed towels down for water to leak out of icemaker before re-arrival. Bin is frozen in place hard.office to call customer when parts come in. ; ordrng 1 W11185686 (Bin) and 1 W11671282 (Auger) and 1 WPW10309864 (Divider) and 1 WP67006341 (Gasket) and 1 WP63052-2 (Yoke) and 1 WPW10300024 (Ice maker)
We serviced a
KITCHENAID REFRIGERATOR
Model KUIX535HPS
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/25/2023
Complaint ice keeps overflowing the top whenever you open the door. I replaced thermistor and control. Customer cycle power off while repair was being performed. No additional issues found at this time with unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS27CXMS0
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/25/2023
Found left door seal was not seated properly in channel or molded. Reseated seals and molded properly. All functions check ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, North Carolina 28115
Vincent O.
Job Details:
10/25/2023
Arrived at call. Customer does not need service. Customer needs electrician to resolve power issue. Customer explained that not enough power getting to unit. Dishwasher will work fine until she flips on light or other machine on circuit and then it turns off.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
10/25/2023
"Complaint drum will not spin, but dryer continues to get hot. I found drive pulley on motor has split into destroying belt, causing damage to idler pulley as well. I replaced motor and component kit that comes with belts and idler, pulley and rollers. I tested operations. No additional issues found with dryer right now. Drum is spinning and dryer is heating fine. ; used 1 4392065 (DRYER REPAIR KIT), and 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
10/25/2023
Checked unit getting f9 e2 for drain failure replaced control still getting error code ordering drain pump ; ordrng 1 W11551760 (Drain pump)
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/25/2023
"Covered under 1yr wp warranty per service bench.Cs had taken back and drain hose off trying to diagnose. Reassembled and unit was in manual drain, removed drain pump and verified operation. Allowed to complete manual drain then put through diagnostic test which it completed fine. Ran normal cycle through fill and into wash, cancelled and drained fine.Only issue found is the drain hose is sealed to drain, you would normal want to have drain breath as it can cause back pressure and confuse water level sensor.Advised to adjust drain to have standing drain pipe and then unit drain hose can be placed in as normal with air gap.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
10/25/2023
Checked over unit and found machine had stopped making ice and water flow is not strong from dispenser. Checked water and found unit is dispensing but kinda slow checked water hook up and customer had it connected to an osmoses system and there is an in-line filter that needs to be replaced this will help water flow much better. Checked ice maker and found off and not cycling turned back on and cycled ice maker checked filling and unit is operating to factory specs.
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
10/25/2023
Ran washer and found when starting machine unit would come on sense and go right to done never sensing or filling. Checked actuator wile running and found not moving to shift unit into a sense of wash actuator faulty. Replaced actuator and recalibrated unit ran a wash and spin checked all functions several times and unit is now starting properly and working to specs; used 1 W10913953 (Actuator) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
10/25/2023
Customer complaint is that refrigerator light is not working. Found light switch broken. Removed light switch to replace and found wires are foamed to far away and too short to connect to switch. Called techline to report. SR# 7737634412. ; dspstn on spec-tagged invntry: 1 W11123941 SWITCH
We serviced a
GE REFRIGERATOR
Model GNE29GSKDSS
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
10/25/2023
"Inspected and found ff lite broken and noise coming from ff evap fan motor, quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/25/2023
"Concern is not spinning. Inspected and found no fault codes, cycled multiple times and didnt find any problems, customer said she tried washing pillows and probably went off balance."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
10/25/2023
"Inspected and found no heat and ohmed heater circuit and tested good, no voltage coming out of main acu for heat will order and return.; ordrng 1 W11506011 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/25/2023
"Inspected and found drain pump seized and installing new pump, cycled and tested fine.; used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
10/25/2023
Arrived to diagnose washer. Washer is not in and area where it could be connected to water or power. Advised customer to have unit in an area where it can be diagnosed. ; saved tckt
We serviced a
SAMSUNG RANGE
Model NX58H5600SS/AA
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/25/2023
Complaint that the unit is not heating correctly. Found touch panel not responding. Verified and part no longer available. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near West Brookfield, Massachusetts 01585
Chris B.
Job Details:
10/25/2023
Complaint that the unit is making noises on the fresh food section. Found bad damper motor. Replaced part and unit running normal. No more noises. ; used 1 WPW10594329 (DAMPER CNTRL) from stock
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
10/25/2023
The hub and wash plate stripped; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10528947 (Hub)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Holland, Massachusetts 01521
Amanda R.
Job Details:
10/25/2023
Not correct power at terminal block
We serviced a
AMANA DRYER
Model NED4655EW1
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
10/25/2023
Dryer not starting or heating. Tested supply power and found neutral leg dropping out. Customer must resolve power problem. ; dspstn on spec-tagged invntry: 1 W10857612 TIMER
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2258FEZ07
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/25/2023
Customer complaint is that freezer door is not opening properly and FF section is not cooling. Found glide rails frozen and evaporator fan motor not running. Verified voltage to fan. Ordered evaporator fan motor. Customer has labor authorization in entitlements. Charged service fee and part. ; ordrng 1 W11024089 (motor-evap)
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/25/2023
Cx complaint that the unit is having power failures. I inspected the unit to confirm the complaint. The screen had a power loss message when I arrived. I found no error codes. The unit needs a new UI panel and control board to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11600370 (UI panel) and 1 W11261167 (Control board)
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
10/25/2023
Cx complaint that the unit is not filling with enough water when she washes sheets. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I suggested to the cx to run bulky items cycles with max water level for the highest water setting for this unit. As well as pressing garments to the bottom giving them a better chance to be fully submerged in the water when it fills. The unit is working as designed.
We serviced a
WHIRLPOOL GAS DRYER
Model WGD7500GW0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
10/25/2023
Installed door switch and tested complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
10/25/2023
Replace Parts unit ran and checked OK removed all files from refrigerator. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
10/25/2023
Replace Parts ordered unit ran and checked OKComplete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Wales, Massachusetts 01081
Amanda R.
Job Details:
10/25/2023
The control is shorted cant enter diagnostics wont start at all unless unplugged the sensing light comes on but wont fill or advance
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Charlotte, North Carolina 28208
Robert A.
Job Details:
10/25/2023
"Cx complaint that the unit shaking aggressively. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed but I did notice heavy vibration. I checked under the unit and found the RF leveling leg came out of place, I corrected the leveling leg position and tested the unit for the cx. A piece of the water valve has separated, the valve needs to be replaced to resolve the issue. Im ordering the part for the return visit.; used 1 W11038689 (VALVE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
10/25/2023
"Cx complaint that the oven is not working. I inspected the unit to confirm the complaint. I found the unit was in demo mode, I disabled demo mode in the settings and tested the cooktop and oven. The unit is working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
10/25/2023
Installed motor and blower wheel. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 279787 MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDEM01
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
10/25/2023
"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the unit is decently cooling at the moment with good temps 43/2. I checked the evap and found the RC evap frozen. I tested the fans, both worked. I tested the damper, it had troubles cycling. The unit needs a new RC harness to replace the thermistor. I quoted the cx for the repair and collected the payment in full by CC. Im ordering the parts for the return visit.; ordrng 1 W11033168 (RC evap harness) and 1 WPW10389152 (Gasket) and 1 WPW10248595 (Damper door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/25/2023
"Inspected and found frame of tub not leveled to cabinet, leveled and adjusted frame of tub and unit now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
10/25/2023
Customer complaint is that refrigerator was not cooling. Inspected and found evaporator fan blocked with ice. Cleared ice and evaporator fan motor is running but it is very weak. Unit needs evaporator fan motor. Customer said RAC is bringing them another refrigerator and taking this one tomorrow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Charlotte, North Carolina 28205
Jeff L.
Job Details:
10/25/2023
Replaced icemaker unit Randy checked OKCall complete; dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAMS0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
10/25/2023
Customer complained unit was leaking from front. Ran unit with front panel off. Found it was leaning forward a bit and leveled unit. Informed customer unit will also leak of unit has too many Suds while running. Found water level switch good. Replaced door gasket from ts. Informed customer to check for suds if unit starts leaking again but no leaks detected. Verified proper operation. ; used 1 W11498831 (GASKET) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/25/2023
"Under 1yr wp warranty per service bench. F8e4.Water in overflow. Explained to cs about dish placement large pan right in front on bottom rack, removed. Cleared overflow and dried. Ran normal cycle and saw no leaking. Unit is also tipped forward., corrected. Explained if any thing want it slightly tipped back."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAEWW
Near Milford, Massachusetts 01757
Aimee Z.
Job Details:
10/25/2023
"Found frozen tower steamed as much as I could .Called spoke to Tech line said to replace Tower, thermistor, and advise to do drain heater .Cust will advise"
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Worcester, Massachusetts 01609
Angel R.
Job Details:
10/25/2023
"Found thermal fuse blown, replaced with TS. Tested ok.; used 1 WP3392519 ( ) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW0
Near Millbury, Massachusetts 01527
Angel R.
Job Details:
10/25/2023
"Found capacitor leaking, installed new one from TS. Tested ok. Purchase receipt was provided.; used 1 W11395618 ( CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Millbury, Massachusetts 01527
Angel R.
Job Details:
10/25/2023
"Thermistor was in the wrong spot, placed in proper location and ohmed out heater that was ok as well. Steamed out evap, tested ok."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRSS26L3AF5
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/25/2023
"Address is 76, not 78.Cs complaint that unit had been not cooling and making noise. Had recorded noise and sound like fan obstructed. Fan running and unit cooling fine on arrival. Removed evap cover and full frost pattern, a couple sizable blocks of ice on top of evap, sign of previous issue, but all is functioning properly now. Possible door had not been closed and unit frosted over and has now caught back up through defrost cycles. Doors are sealing fine. If reoccurs order control, evap fan and harness."
We serviced a
WHIRLPOOL WASHER
Model WTW4900BW0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
10/25/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
10/25/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID COOKTOP
Model KICU509XSS00
Near Sutton, Massachusetts 01590
Angel R.
Job Details:
10/25/2023
"W10556232 service pointer in regards to this model. Replaced induction element same issue persists F12 error code. checked fuse and ok. Induction module is no longer available per tribles. Needs more work, Mike is making a call to trade care. ; rqstng P&A on 1 WPW10237005 (gaskt-cktp) and 1 W10607546 (module)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
10/25/2023
Installed new hub and gearcase ran calibration then self test. Customer water supply valve leaking.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near East Windsor, Connecticut 06016
Jeremy B.
Job Details:
10/25/2023
Ice build up on freezer coil causing noise and poor cooling. Thawed ice and found loose connector at defrost heater. Repaired all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Tolland, Connecticut 06084
Jeremy B.
Job Details:
10/25/2023
Installed new freezer door. Set to recommended temps. Cycled power off for a few mins. Please allow 24 hrs for temps and ice production.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chaplin, Connecticut 06235
Jeremy B.
Job Details:
10/25/2023
Washer goes straight to fine after pressing start. Found leaky capacitor. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
10/25/2023
Complaint Washer machine will get stuck at 26 to 25 minutes on quick wash will spin for over 4 to 5 hours with drain pump running. Drain pump is extremely loud ever since last company was here. I found control board error codes. F1e1 f1e2 f2e1 f3e2 f6e1 f0e3 I am ordering a new control board and user interface based on error codes and fault history. I cleared all error codes. Performed a quick wash cycle. Verified error codes in quick wash reoccurred along with F1 E1. And F2 E1 error codes in fault history after quickwash quickwash would never progress past 25 minutes hung up with no clothes in washing machine. Nothing is rubbing no Gearcase or lower end issues found at this time. ; ordrng 1 W11478526 (Ui) and 1 W11419171 (Control)
We serviced a
AMANA DISHWASHER
Model ADB1400AMW0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/25/2023
Customer complaint is that dishwasher is ash not responding. Checked and found no voltage. Customer reset breaker and voltage is present. Ran diagnostics and got no error codes. Automatic test cycle ran successfully. Dishwasher checked ok.
We serviced a
MAYTAG WASHER
Model MVWB766FW1
Near Willington, Connecticut 06279
Amanda R.
Job Details:
10/25/2023
F0e5 f2e1 going off balance suspension too bouncy start button dosent work on console ; ordrng 1 W11130359 (Suspension) and 1 W11135391 (Console)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Fort Mill, South Carolina 29707
Mitch H.
Job Details:
10/25/2023
"Found refrigerator completely dead. Cycled power, refrigerator came back on and operating. Found water in cavity below pantry control. Requesting P&A for pantry control, harness and main control. Checked part availability and scheduled return visit for 10/28 pm; rqstng P&A on 1 WPW10769076 (Pantry control) and 1 W11170612 (Harness) and 1 WPW10675033 (Control)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF18HFENBSR
Near Farmington, Connecticut 06032
Ruben C.
Job Details:
10/25/2023
Replaced both freezer slides tested operation normal freezer door closing normally
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/25/2023
Replaced control and ui tested operation normal ran diagnostics normal ran component test normal
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/25/2023
"Installed new water inlet port and cycled, tested fine."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Somers, Connecticut 06071
Gary V.
Job Details:
10/25/2023
"Installed new acu and cycled to temp, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/25/2023
"Tested and found ice maker stuck in harvest, would not return to home position. Replaced ice maker, tested, cycled properly. Tested valve, activated and filled correctly. ; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"