Service History 394

We serviced a

GE WASHER

Model GTW485ASJ1WS

Near York, South Carolina 29745

Mitch H.

Job Details: 12/01/2023

"Checked and found agitator bolt broken off in gear case shaft, could not remove bolt. Washer will need gear case, agitator and related parts. Requesting P&A for all needed parts.; rqstng P&A on 1 WH03X33733 (Platform) and 1 WH02X24374 (Bolt) and 1 WH02X10364 (Hub washer) and 1 WH01X26190 (Washer) and 1 WH02X10363 (Nut) and 1 WH43X34257 (Base) and 1 WH43X31240 (Agitator) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 12/01/2023

Checked and aligned doors. Customer also said valve is very loud when filling ice maker. Tested valve and confirmed issue. Ordering valve. Checked part availability and scheduled return visit for 12/8 pm; ordrng 1 W11548535 (Valve)

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 12/01/2023

"Checked and tested. Found capacitor weak. Replaced capacitor, ran automatic test, all functions operating properly.; used 1 W11395618 (Capacitor) from stock"

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/01/2023

"Customer complained unit is hard to start , has to blow in them. Found all burners making a spark, found left front and left rear giving issues after cleaning all parts on all burners. Checked alignments in service Pinter so ordering burner head,cap, and orifice holders for left front and rear burners. Informed customer office will call when parts come in. ; ordrng 1 W11337062 (Orifice holder LF) and 1 W11337063 (Orifice holder LR) and 2 W11319683 (Burner head)s and 1 W11319224 (Caps set)"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 12/01/2023

"Customer complained unit making grind noise. Found shifter error. Found rotor cover coming loose and bad slider. Replaced slider and tightened rotor on, new rotor screw came with slider. Ran unit. Unit now working properly. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 12/01/2023

"Customer said unit was leaking in drip pan, ran diagnostics and spin test, lid switch test. Ui test and all parts of Manuel load test passed. No error codes. Ran normal load, unit filled and started washing, drained unit. Ran delicate cycle unit filled and started washing. Watched unit run for half cycle. No leaks, drained unit. Informed customer no issues can be found and no leaks. Verified proper operation while on site. Told customer of it happens again take pictures and what loads and settings were used."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 12/01/2023

"Customer complained when she washed a rubber bottomed rug the rug was still saturated. When running another load it went to 1 minute and kept running for a lot longer than 1 minute. Ran diagnostics and no error codes stored. All functions including high speed spin working. Drum is aligned correctly and shocks arent squeaking and seem ok. Unit was set to fastest spin speed on loads she was using. Called Tech-Line. Informed techline of findings, techline confirmed unit must be being overloaded , misloaded, inform customer to run smaller loads and. Ever wash rugs, or single items. Ran unit with 3 towels got wet then ran drain spin and unit went into high speed spin correctly getting water from clothes. Verified proper operation . Talked to customer about load sizes and not washing rugs. Sr#7737923569."

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 12/01/2023

"Returned to install new gearcase , ran calibration setting using diagnostic setting 4., calibrating control board to new gearcase. Then ran service mode and spin and agitate functions working with no noise. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11454372 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 12/01/2023

"Customer complained of grinding noise. Ran service test and found gearcase making screaming noise when slowing. Ordering gearcase and Washplate and 2xtimeframe. Scheduled return call for 12-8-23 am. ; ordrng 1 W11449840 (Gearcase) and 1 W11510461 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 12/01/2023

Found no power at wall. Recommend calling landlord or an electrician.

We serviced a

WHIRLPOOL DYER

Model WED4815EW1

Near Milford, Massachusetts 01757

Aimee Z.

Job Details: 12/01/2023

"Found the heater open and only half heating,took apart the dry lint chute filled with lint. Cleaned all lint out needs new blower wheel cracked fine.Needs a tune up and tstat; ordrng 1 4392065 (Tune up kit) and 1 WP694089 (Blower wheel) and 1 279838 (Heater) and 1 WP3387134 (Cycle tstat)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Grafton, Massachusetts 01560

Aimee Z.

Job Details: 12/01/2023

Timer isnt advancing knob is fine ; ordrng 1 WPW10185982 (Timer)

We serviced a

KITCHENAID RANGE

Model KSEB900ESS6

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 12/01/2023

"Was able to speak to the customer and customer mentioned that they set the appointment with KITCHENAID for this Friday 12/01/23. Called office to let know customer is not available today. Found oven glass door shattered. No signs of damages to the appliance nor unusual miss handling of the range. Looks that it shattered from inside the edge frame and inside glass is ok. ; rqstng P&A on 1 WPW10634271 (Glass Outer Door SS), ordrng 1 W10909682 (Badge)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334DBL0

Near Northbridge, Massachusetts 01534

Aimee Z.

Job Details: 12/01/2023

Cust stated that waiting on part dishwasher stoped working Installed drain pump and ran diagnostics No new error codes and washed and drained

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 12/01/2023

"Found wires pinched and shorted to cabinet at console area. This was repaired before but has reoccurred. Will need new wire harness. Will contact whirlpool for authorization and get back to customer regarding results. If not covered labor would be $239 plus retail part pricing. ; rqstng P&A on 1 W11531755 (Harness, main)"

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Ellington, Connecticut 06029

Gary V.

Job Details: 12/01/2023

"Inspected and found f27 fault again. Found no problems with air hose, dome, or sensor, unit needs main acu software update. Will order and return. Customer is available anytime 8-5.; ordrng 1 W11455206 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/01/2023

"Installed main acu, drain pump and hoses and found debris lodged in tub also, removed debris, and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Newington, Connecticut 06111

Ruben C.

Job Details: 12/01/2023

Checked unit checked all hose connection ran normal fill cycle and drain could not duplicate any leaks with washer tested normal drum is spinning normally

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/01/2023

"Cs said it hadnt stopped in spin like before, but did stop in wash. Looks like start putting may have been sticking and unit going into pause. Replaced control and ran diagnostic cycle fine. No errors. Ran in normal cycle and went through fill into wash fine, cancelled and drained properly. Ran drain and spin cycle and ran fine.; dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 12/01/2023

"Found unit had a failed lid lock assembly. Quoted $119.99 for new lock and $199 labor rate. Installed tested and all okay. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC , used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 12/01/2023

Checked unit found could not duplicate any noise ran diagnostics for evap fan and ice box fan normal have advised cust to take video with audio if happens again

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 12/01/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 12/01/2023

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found multiple error codes: f10e5 f10e4 f10e2 f8e4. I cleared the codes and started a service cycle, after the water entered the unit it drain and threw a f10e5 error code. I cycled the power, it still did the same thing. The unit needs a new sump assembly and control board to resolve the issue. I quoted the cx for the repair.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL RANGE

Model ARGS7650E

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 12/01/2023

Complaint that the unit is not lighting up properly. Found bad burners caps and module that parts no longer available. Collected trip fee.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 12/01/2023

Complaint that the unit is leaking water from the bottom back dripping down to the basement. Found clogged drain tube causing the water to flow out of the drip pan. Will adjust more the condenser coil because of the vibrating to the panel. Will order drain tube for a return visit. ; rqstng P&A on 1 W11084807 (Drain Tube) and 1 W11661094 (Sleeve)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 12/01/2023

"I installed the ordered part and tested the unit for the cx. The heater element connector were disconnected from the element, I secured the element connectors. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 12/01/2023

"Cx complaint that the unit is leaking water on the left side. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. I did notice water running down the left hinge, I checked the gasket and found it slightly deformed on the top left corner. I replaced the gasket with one from TS, the unit is working as designed.; used 1 W11483553 (GASKET) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 12/01/2023

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 12/01/2023

Cx complaint that the units ice is clumping together in the ice bin and there are multiple blemishes in the RC. I inspected the unit to confirm the complaint. I found the separator ice chute door occasionally does not fully close. The blemishes in the RC are insulation penetrating the cabinet. I corrected a strip of the insulation near the evap cover. Im ordering the ice chute door part for the return visit.; ordrng 1 W10353593 (Separator) and 1 W11130210 (Ice door)

We serviced a

KITCHENAID OVEN

Model KOCE500ESS11

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 12/01/2023

"Cx complaint that the units MW does not heat. I inspected the unit to confirm the complaint. I found an error code: f1e5 indicating the inverter board. The unit needs a new inverter board, MW control board and magnetron to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11325786 (Control board) and 1 W11346197 (Magnetron) and 1 W11325604 (Inverter board)"

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 12/01/2023

"No one was home, I called Brittany the POC no answer. The home looked unoccupied. I tagged the door, I did not install the parts.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL RANGE

Model GW397LXUS05

Near Northampton, Massachusetts 01060

Chris B.

Job Details: 12/01/2023

Complaint that the unit is not heating properly. Found bad igniter flat. Quoted parts and labor. Replaced part and unit running normal. Ran oven with customer present and customer happy. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

SUB ZERO REFRIGERATOR

Model 650/F3

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/01/2023

Removed and replaced Refrigerator compressor using EPA and MFG approved method and recharged with 5.5R 134a refrigerant. All okay. Allow 24 hrs for temperature to stabilize.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 12/01/2023

Installed basket and tested. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB04

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 12/01/2023

Fund unit has a slight noise from the high pressure line. Added sound absorbing material on the high side line. All noise is acceptable now. ; used 1 212643 (SEALER-GUM) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mansfield, Connecticut 06268

Amanda R.

Job Details: 12/01/2023

When replacing front panel screw broke inside stud that handle attaches too replaced panel needs screw and stud ; ordrng 1 W10826179 (Screw) and 1 W11157086 (Stud)

We serviced a

THERMADOR RANGE

Model PRG304GH/19

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/01/2023

"Inspected and found left front burner electrode sparking and coming on by itself when not being used, and when being used with on/off feature and it gets shut off, it continues to spark hours after its shut off, and never shuts off. The only way to get it to stop is to shut circuit breaker off. Attempted to call techline but could not get thru as they need our company credentials number and couldnt get hold of anyone in office that would know the credentials number. Will need to call techline on Monday to get help with this stove."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 11/30/2023

"Cx complaint that the unit is making an abnormal noise during the spin cycle. I inspected the unit to confirm the complaint. I found an error code: f6e3. I cleared the code and ran a service cycle. The unit clearly had friction with the clutch during the spin cycle. I checked under the unit and found the rotor screw out of place. There is some wear on the clutch and rotor from the loose screw. I replaced the screw and tested the unit, but the parts need to be replaced. Im ordering the part for the return visit.; ordrng 1 W10734521 (Clutch) and 1 W11260238 (Rotor)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 11/30/2023

"Cx complaint that the unit is not spinning. I inspected the unit to confirm the complaint. The unit drains and agitates fine but it does spin in the test cycle. I ran a normal spin cycle, it only drain no spinning occurred. The unit needs a new actuator and motor to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11614637 (Actuator) and 1 W11189163 (Motor), tckt not sent, faulty send-to target"

We serviced a

WHIRLPOOL DRYER

Model WED5600SQ0

Near Holyoke, Massachusetts 01040

Chris B.

Job Details: 11/30/2023

Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Replaced part and unit running normal. 1yr warranty on parts and labor. ; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Holyoke, Massachusetts 01040

Chris B.

Job Details: 11/30/2023

Helper Ticket

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Warren, Massachusetts 01083

Chris B.

Job Details: 11/30/2023

Replaced part and unit running normal. Mentioned that the floor is unleveled and must be adjusted by customer do to extent of the floor. ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Stafford, Connecticut 06076

Gary V.

Job Details: 11/30/2023

"Installed part listed and cycled,tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Tega Cay, South Carolina 29708

Mitch H.

Job Details: 11/30/2023

"Removed and replaced OWI sensor. Ran diagnostics cycle, completed properly. All functions test good at this time."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 11/30/2023

"Tested and checked all components, all checked good. Tested and ran dryer with door open. Found drum making noise and not turning true. Ordering drum. Advised customer that drum will ship directly to them and they will need to inspect and call to schedule return.; ordrng 1 W10899578 (Drum)"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW3

Near Somers, Connecticut 06071

Gary V.

Job Details: 11/30/2023

"Inspected and found lid lock broken, replaced and cycled tested fine now.; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, North Carolina 28205

Jeff L.

Job Details: 11/30/2023

Unit is not defrosting due to heater failure needs new heater and harness will return 12-7-23 amPart#W11650659Part#W11566851; ordrng 1 W11650659 (Heater) and 1 W11566851 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Mint Hill, North Carolina 28227

Jeff L.

Job Details: 11/30/2023

Rescheduled customer for 12-7-23 amCustomer complaint wash motor making a loud pitch humming noise. Going to replace drain and motor assembly.Part#W11416362; ordrng 1 W11416362 (Drain and motor assembly)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 11/30/2023

Checked unit found home owners electrical not connected not getting 220 volts cust reconnected at box have to charge for labor not covered unit is normal

We serviced a

WHIRLPOOL RANGE

Model WFE320M0ES2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 11/30/2023

"Inspected and found main acu no longer sending voltage for bake and unit getting f3 fault for sensor, quoted and they will call."

We serviced a

JENN-AIR OVEN

Model JDS9865BDP23

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 11/30/2023

"Cx complaint that the unit is not working in bake cycles. I inspected the unit to confirm the complaint. I found the unit works fine in broil, the fan works fine in convection as well. The bake element has no visible damage. In bake cycle the broil element helps to heat as normal. The unit needs a new control board and bake element to resolve the issue. I quoted the cx for the repair, they paid in full by CC. Im ordering the parts for the return visit.; ordrng 1 WP8507P23260 (Control board) and 1 WPW10310274 (Bake element)"

We serviced a

KITCHEN AID RANGE

Model KSEG700ESS1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 11/30/2023

"Retuned to install parts, installed parts and reassembled ran convect back, unit preheated and no noise from fan. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 11/30/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 11/30/2023

"Inspected and found door seal broken, will order and return Wednesday December 6th in pm slot.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 11/30/2023

"Installed new suspension,tub top and hub ran a calibration cycle and unit went threw properly. Ran a wash and spin cycle and unit is now spinning out and all functions are working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 11/30/2023

"Complaint temperature with thermometer in the freezer and refrigerator keeps going up and down up and down. Not sure if that is normal or not. Also cannot get water filter to actuate and stay in place. I found filter housing is defective. This refrigerator works on an average temperature cooling will cycle and go from cold to warm that is normal in both zones, customer should only be concerned with cooling if customer is noticing food freezing specifically on door and in a fresh food zone and customers, noticing ice cream is melting and freezer zone customer has not noticed any of those issues occurring customer has not had any icemaker issues either I am ordering filter, housing and cover. no issues with cooling. Found with refrigerator at this time. ; ordrng 1 W11501035 (Cover) and 1 WPW10394053 (Filter housing)"

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24JL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 11/30/2023

"Customer complained when unit is started unit cuts off and door opens by itself. Confirmed complaint, found no issues with voltage and control harness. Found service pointer W11646951 about latches and springs, ordering kit per Pointer instruction. Also ordering Ui control panel due to possible short. Scheduled return call for 12-6-23 am ; ordrng 1 W11685626 (Kit) and 1 W11445129 (Control panel)"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 11/30/2023

"Complaint leaking water randomly around freezer door. No frost or water striations no moisture around any. Mulion heat strip with condenser fan disconnected is 80 degrees room temp is 68 degrees outside temp is 33 degrees as of now. Strip is uniformly heating with fan disconnected. 7737909825. File number. Dent notated on frame rear panel not causing any issues with air flow at this time all gaskets are tight and sealing fine as of not no air leakage found could be per manufacturer as well differential temperature exchange from the door being opened, causing condensation to form as unit is sitting so close to the front door."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 11/30/2023

"Complaint not making ice and upper icemaker. I found E2 error code in fault history, icemaker loss position error code. I replaced icemaker. Inspected heater. No issues with Phil tube heater did not top shelf is overloaded. Could cause fill tube to freeze up in the future but fill tube was not frozen upon arrival. Replaced icemaker. Cycled icemaker test 57. No issues cycled filled test test 45 no issues."

We serviced a

SUBZERO REFRIGERATOR

Model 550

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 11/30/2023

Installed freezer temperature sensor in freezer. Unit also exhibits evidence of low charge or efficiency in the refrigerator section. Due to this unit being R12 the refrigerator sealed system would not be able to be serviced. ; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 11/30/2023

Need to order led module kit it will be covered under s code for this model and serial ; ordrng 1 W11683243 (Module kit)

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 11/30/2023

Checked over unit and found timer would not advance due to timer housing cracked and metal rod had fallen out of timer. Replaced faulty timer and knob due to cracked also ran a cycle and unit is now cycling and operating to specs. Advised customer to always spin timer knob clockwise never go back this will stop and strain on knob due to plastic

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Britain, Connecticut 06051

Ruben C.

Job Details: 11/30/2023

"Checked unit found f8 e1 long fill cust said it was working first few months not getting cold water unit is stacked need to setup for helper into pa have informed cust if helper not approved will have to have unit accessable or pay 169 plus tax for helper ordering both valves; ordrng 1 W11316255 (Single valve) and 1 W11316256 (Double valve), rqstng P&A on 1 Help (Helper)"

We serviced a

KITCHENAID RANGE

Model KFGG500EWH7

Near New Britain, Connecticut 06052

Ruben C.

Job Details: 11/30/2023

7737864225 Checked unit ran all burners normal getting blue flames normal called safety to document tested operation normally

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 11/30/2023

Checked unit could not duplicate issue at this time did inform cust she has over 150 degree water have advised to correct this

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Avon, Connecticut 06001

Ruben C.

Job Details: 11/30/2023

"Checked unit per randy use date on bottom of receipt found unit is not getting voltage to front control no light completed dead and door is not closing eject button is in the out position ordering interlock assy. Filter board and fuse have informed cust if helper not approved will need to have acessable or pay 169 plus tax for helper; ordrng 1 WPW10531156 (Filter board) and 2 W10138793 (Fuse)s and 1 W11493414 (Interlock), rqstng P&A on 1 Helper (Helper)"

We serviced a

FRIGIDAIRE WASHER

Model FFTW4120SW1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 11/30/2023

Complaint washing machine leaking from the left rear side panel. I found gearcase is leaking. Unit will need gearcase and associated parts to fix. Customer declined repair today is going to look at new machines.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 11/30/2023

"Disassembled and replaced gear case, slider, wash plate and screw. Reassembled, ran load size calibration, tested agitate and spin. All functions operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752283 WASHPLATE , 1 W11393685 GEARCASE , and 1 W10752187 AGITATOR SCREW"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 11/30/2023

Spoke to Brian. Im going out 3 to 4 months from actual goods as customer has no receipt and actual issued date is blank. Ive replaced tested operations. Ran a cycle no leaking occurring. Everything is working properly. Showed customer the defective inverted door gasket. Customer has had several different companies out. Has been an ongoing issue for the six months per customer no additional issues or leaking occurring at this time. Everything working fine. ; used 1 W11483553 (GASKET) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDW00

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 11/30/2023

Complaint wound grinding noise whenever you open the freezer door I found a evaporator fan motor frozen over defrosted found both the fresh food door and the freezer door are warped at this time. Im ordering two new doors. Also found doorhandle is completely broken off cannot open refrigerator door easily due to the way its manufactured.; ordrng 1 LW10646225 (Door) and 1 LW10646224 (Door) and 1 W10837577 (door closure)

We serviced a

WHIRLPOOL RANGE

Model RC8700EDB2

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 11/30/2023

Replace cartridges tested operations no additional issues. Found everything is now working fine. All four burners are working with no issues.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Windham, Connecticut 06280

Amanda R.

Job Details: 11/30/2023

Replaced control tested operation normal ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP107ESS20

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 11/30/2023

Installed broil element support. Checked ok. ; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 11/30/2023

"Tested unit and found dryer display would not come on noticed screen was blue and lit up but no selections would work, removed console and checked ribbon wires found wires all connected reset wires to be safe, reinstalled console and unit now comes on and works as designed but when shutting off the back light in display stays lit. Un8t is going to need a new console and control to fix issue will order and return with parts ; ordrng 1 W11406679 (Console) and 1 W11525996 (Cntrl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 11/30/2023

Duplicate ticket

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 11/30/2023

Not advancing past wash on quick cycle long fill error on well water showed customer how to clean out cold water inlet screen started quick cycle advanced normally

We serviced a

SAMSUNG REFRIGERATOR

Model RF28JBEDBSG/AA

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 11/30/2023

Replaced wire harness for the control that runs along right rail control working now

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 11/30/2023

Console powers on start button not responding reset power to unit tested starting normally ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 11/30/2023

No water today on top shelf in ff section replaced air tower in freezer

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 11/30/2023

"F4e1 heater relay f4e3 restricted airflow f3e6 moisture strip open errors venting clear complaint taking longer to dry clothing ; rqstng P&A on 1 W10845086 (Control) and 1 W10906551 (Housing) and 1 WPW10298258 (Harness), states that autho needed"

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Thompson, Connecticut 06255

Amanda R.

Job Details: 11/30/2023

No service needed

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 11/30/2023

"Tested unit and found machine not responding to selections found nothing would operate, remove kick panel and checked for power at terminal block found black wire had arced and killed power to unit, wire connections on dishwasher side had not gotten tightened down causing arcing, Cut out burnt wire and reattached to terminal secured wire and unit is now operating, ran a wash cycle and all functions are now working to specs"

We serviced a

KITCHEN AID WALL OVEN

Model KEBS109BSS00

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 11/30/2023

Customer complaint is that oven take too long to cool down. Ran diagnostics and found no error codes. Found blower started out strong but became noisy and exhaust became weak. Ordered blower fan ; ordrng 1 W10260254 (blower)

We serviced a

GE RANGE

Model JBP24G003WH

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 11/30/2023

Customer complaint is that oven is not keeping temperature. Inspected and found bake element shorted. Ordered bake element. ; ordrng 1 WB44X5082 (bake unit 208v l.o.)

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 11/30/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 11/30/2023

Customer complaint is that dishwasher had error code F9e1 long drain. Inspected and found knock out plug to garbage disposal was not removed. Removed and treated. Dishwasher is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 11/30/2023

Checked found ice maker box fan not functioning ice maker did go thru manual harvest ordering fan cust will be called to schedule ; ordrng 1 W10846539 (Ice box fan)

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Davidson, North Carolina 28036

Robert A.

Job Details: 11/30/2023

Cx complaint that the unit is clicking when it is not being used. I inspected the unit to confirm the complaint. I found the burners and ignitors are working fine. According to the cx explanation the switch harness gets stuck occasionally. The switch harness would need to be replaced to avoid future occurrence. I quoted the cx for the repair.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 11/30/2023

"Cx complaint that the unit is still leaking water. I inspected the unit to confirm the complaint. I found an error code: f10e2. I cleared the code and ran a service cycle. The unit leaked from the left side. I found the outer gasket was misaligned, I corrected the position and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 11/30/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFED500EBS05

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 11/30/2023

"Checked over unit and found front left triple burner would only heat up in the outside rings never heating inside burner, checked burner and found inner burner ring burnt causing issue. Checked infinite switch and found some burning on inside of switch checked voltage and unit is getting proper 240v to terminal block and proper voltage to switches. Will order new front left burner and infinite switch parts tentative due to burner a special order advised customer we would call when parts are in to set up return visit ; ordrng 1 W11101459 (Left front burner) and 1 W10296657 (Infinite switch)"

We serviced a

SAMSUNG RANGE

Model NE59J7850WS/AA

Near Enfield, Connecticut 06082

Gary V.

Job Details: 11/30/2023

"Inspected and found 3 defective surface switchs, RF, LF, LR, quoted and they will call."

We serviced a

MAYTAG WASHER

Model MVWB300WQ2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 11/30/2023

"Inspected and multiple problems, tubs seized and corroded together and wont separate and motor and Gearcase bearing seized and broken, too costly to repair."

We serviced a

MAYTAG RANGE

Model WFG505M0BS3

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 11/30/2023

Customer saying stove is supposed to be under service contract and is not showing coverage. Customer refusing to pay.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Ellington, Connecticut 06029

Gary V.

Job Details: 11/30/2023

"Inspected and found ff module broken, will submit estimate and call.; rqstng P&A on 1 W11527432 (Module)"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Enfield, Connecticut 06082

Gary V.

Job Details: 11/30/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 11/30/2023

"Checked over unit due to microwave not venting out and leaving steam on door of unit, ran venting and found air blowing out from the left front of control panel and blowing out of the top left side, checked venting and it is venting out side pulled microwave down and checked vent motor found vent covers not in correct location allowing air to blow inside unit, attached covered properly and unit is venting air outside strongly checked with paper towel and it is holding the paper up against the vents normally. Advised customer unit is venting as designed showed customer inside if unit and the air blows from left side to the back this is how unit was designed and there no fix for it. Customer is unhappy and wants unit replaced due to moisture advised they would need to call customer service and they can help the unit is operating normally and nothing can be done to fix issue its designed this way"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 11/30/2023

"Found unit has frost at suction line to compressor and also exhibiting only partial defrosting. Unit will need a defrost system rebuild. Ordering control , heater and limiter. ; rqstng P&A on 1 A01078804 (Control) and 1 5303918214 (Thermostat , defrost) and 1 242044113 (Heter, defrost)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 11/30/2023

Checked unit and found two error codes for off balance loads. Cleared codes and tested all checked okay at this time. Recommend recording if issue reoccurs.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 11/30/2023

Upon arrival I found animal urine at the front right corner of machine running all the way down to the back door. I wiped up with paper towels (see pics) I ran unit thru a cycle. There are NO LEAKS on this unit. The problem is a pet using the bathroom at laundry doors. Will call tech-line to document and get SR number SPOKE WITH AARON TECH SUPPORTSR#7737913150(Customer ask if I was fixing the floor from water damage and I advised we dont do floors just appliances)

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