We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Denver, NC 28037
Ryan S.
Job Details:
11/27/2024
Complain unit just clicking upon arrival Ran diagnostics found shifter Error . looked under unit found slider had malfunctioned and got wedged in clutch . clutch is Also bad due to slider cutting into clutch. Cannot just replace slider due to damage to clutch . quote repair customer wanted to think about it. Collected trip fee saved quote.
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Denver, NC 28037
Ryan S.
Job Details:
11/27/2024
"Returned to install parts ordered. Installed gearcase, rotor, stator, clutch, slider and agitator. Had to cut old agitator off. Ram diagnostics and ran quick wash. Verified proper operation. . ; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH"
We serviced a
ELECTROLUX WASHER
Model ELFW7537AW1
Near Douglas, MA 01516
Lee
Job Details:
11/27/2024
Installed drain pump tested okay.
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/27/2024
"Tested unit and found machine erroring out f8e4 float switch open or over filling, removed kick panel and found water in float causing issue and error. Cleaned float and ran unit thew a heavy cycle checking for leaking and could not find any water, opened door and noticed unit filled with suds ran a few times to clear suds and ran a calibration cycle, unit is now running and no leaks found. Advised customer to watch unit if issue reoccurs plz call back we can try to find out if its leaking or not"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
11/27/2024
"Installed all new parts and checked cooling found evap now frosting fully heated doors to seal with new gaskets and doors are now sealing good, advised customer to give unit 24 hrs so temps can regulate also keep doors closed for a good half hr to cool down and stay on place ; dspstn on spec-tagged invntry: 1 W11504445 COUPLER 5/4 1 W11504449 COUPLER NR AL 4/2 CAP-EVA , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV PROCES"
We serviced a
WHIRLPOOL OVEN
Model WOES5030LZ00
Near Concord, NC 28025
Johnny
Job Details:
11/27/2024
"Cracked glass, replaced glass, unit working as designed."
We serviced a
WHIRLPOOL RANGE
Model WEE745H0FS1
Near Southwick, MA 01077
Mike K.
Job Details:
11/27/2024
"Replaced top, burners/oven operating"
We serviced a
JENN-AIR RANGE
Model JGS9900CDB00
Near Amherst, MA 01002
Chris B.
Job Details:
11/27/2024
Complaint that the oven is not heating properly. Found bad igniter flat. Quoted parts and labor. Replaced igniter and unit working normal. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
FRIGIDAIRE RANGE
Model GCRE3060AFB
Near Pelham, MA 01002
Chris B.
Job Details:
11/27/2024
Complaint that the range has a F0 10 error code. Found bad relay control board. Quoted for parts and labor. Customer will need to look for a new one for tomorrow and declined servicing. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Mount Pleasant, NC 28124
Johnny
Job Details:
11/27/2024
"Cx stated unit does not heat up to dry, checked error codes. Got f7e1 motor fault. Cleared code. Ran service cycle. Code came back, heater did activate in service mode. Ordering new control and sump ASSY.; ordrng 1 W11672039 (Control board) and 1 W11460945 (Sump assembly)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Springfield, MA 01109
Jorden
Job Details:
11/27/2024
"Arrived and found error code F0E5 (off balanced load) stored in system, cleared codes. Found shield damaged by a failing drive pulley causing noise. Customer explained how he under loaded unit which caused code, informed customer how to properly load the unit. Ordering pulley kit and shield under p/a. ; rqstng P&A on 1 W10721967 (drive pulley) and 1 W11409708 (Shield)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Watertown, CT 06795
Jimmy R.
Job Details:
11/26/2024
"Tested unit and found when running dryer it would make a loud grinding noise then stop, found noise coming from blower wheel. Found blower wheel had broken causing issue replaced blower wheel and unit is now heating and operating to specs ; used 1 WP694089 (BLOWER WHEEL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near York, SC 29745
Mitch H.
Job Details:
11/26/2024
"Checked and found compressor running and refrigerator still partially cooling. Unplugged, evacuated refrigerant. Charged with nitrogen to 250psi. Found small pinhole leak in condenser line. Evacuated nitrogen, soldered line. Charged again with nitrogen to 250psi, no longer leaking and no other leaks found. Pulled vacuum and weighed in correct charge (43g) of R600a. Compressor running and cooling properly."
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Clover, SC 29710
Mitch H.
Job Details:
11/26/2024
"Customer had gas company out, they found leak coming from regulator at wall, not from range. Confirmed, no leaks from unit. Explained to customer that this is not an issue with the appliance. He would need to call a plumber or the builder to address this issue. Called Whirlpool Safety dept. spoke to Samantha. Advised her of findings."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Springfield, MA 01118
Jorden
Job Details:
11/26/2024
"Arrived and during repair a cockroach ran across the work area, completed repair and informed customer should we return and find unit or component has failed due to infestation then service may not be covered. Advised customer have possible infestation investigated. Unit tests fine. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Matthews, NC 28105
Caleb
Job Details:
11/26/2024
"Unit will need new housing. Doors will need to be removed in order to replace filter housing? Also. The water in the fresh food section has frozen over, was unable to defrost ice, my steam gun is missing. Since i was unable to remove ice and shelf I couldnt put my eye on the actual problem. Does not look like a clogged drain line issue.; schdld next appmnt for 12/5 THU AM"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Southwick, MA 01077
Mike K.
Job Details:
11/26/2024
"Unit bangs every cycle, found basket very wobbly, agitator spinning freely. Lower unit has oil spray. Ordering gear case assy, Washplate/screw, belt, cam, hub and basket. Basket will ship directly to cs, will have them call us when arrives ( check for damage) and we will then schedule repair, 2x time.; rqstng P&A on 1 W10752187 (Washplate screw) and 1 W10752283 (Washplate) and 1 W10528947 (Hub) and 1 W10752719 (Basket) and 1 W11454734 (Gearcase assy) and 1 W10721967 (Cam kit), ordrng 1 W11239857 (Belt), rqstng P&A on 1 2xtime (2xtime)"
We serviced a
MAYTAG WASHER
Model MVW7230hw1
Near Stafford, CT 06076
Gary V.
Job Details:
11/26/2024
"Inspected and found main acu getting 120v but non operational , quoted for electronics replacement and she will call."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Somers, CT 06071
Gary V.
Job Details:
11/26/2024
"Inspected and found power button on ui panel not responding, quoted for repair and she will call."
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Wolcott, CT 06716
Jimmy R.
Job Details:
11/26/2024
Tech was assigned as a helper;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW10
Near Clover, SC 29710
Mitch H.
Job Details:
11/26/2024
Checked and found compressor operating and cooling properly. Issue is that things in refrigerator are freezing. Ordering control and diffuser. Checked part availability and scheduled return for 12/4 PM ; ordrng 1 W11645127 (Diffuser) and 1 W11742389 (Control)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Gastonia, NC 28052
Mitch H.
Job Details:
11/26/2024
Tested and found magnetron very loud and buzzing but not heating. Ordering magnetron. Checked part availability and scheduled return for 12/4 PM ; ordrng 1 W10754299 (Magnetron)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT535PYVFS
Near Grafton, MA 01560
Lee
Job Details:
11/26/2024
"Customer states unit does not always start and will flash orange indicator lightUnable to duplicate customers issue but the orange led flashing does mean the door is not closed properly, attempted to recreate issue and found unit is not leveled and one of the spring for door had come off, reinstalled and properly leveled unit, ran cycle, tested okay."
We serviced a
GE WALL OVEN
Model PS950EF3ES
Near Spencer, MA 01562
Lee
Job Details:
11/26/2024
"Installed all parts, verified and found both ovens heated up properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Auburn, MA 01501
Lee
Job Details:
11/26/2024
"Customer states unit goes direct from start to finish.Confirmed complaint, tested capacitor found it is very out of range, replaced and found unit still not running gives shifter fault code, replaced actuator as well, now unit test properly ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG DRYER
Model MEDC215EW1
Near Southington, CT 06489
Jimmy R.
Job Details:
11/26/2024
"Ran dryer and found unit would tumble but once heated up it would start to make a loud grading noise, removed drum and found rollers warn and ceasing onto shafts causing noise found belt ripped. Replaced all parts with repair kit lubed rollers and ran unit threw a high heat cycle, all operations are now working to specs ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Gastonia, NC 28056
Mitch H.
Job Details:
11/26/2024
"Checked and confirmed issue. Disassembled dryer, installed dryer kit. Reassembled, tested, dryer now operating properly and quietly.; used 1 4392065 (Dryer repair kit) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW6
Near Meriden, CT 06450
Jimmy R.
Job Details:
11/26/2024
"Installed new parts and heated oven on a steam clean cycle checking temps, found unit getting to 250 degrees and after 7 min it would shut off the heat and continue to run for 40 mor min with no heat on. Advised customer unit is running normally and steam function is working as designed ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ3
Near Southwick, MA 01077
Mike K.
Job Details:
11/26/2024
"Unit is under 1yr wp warranty per service bench. Broken adjuster wheel, replaced and opening properly."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/26/2024
Complaint dryer gets warm but does not ever get hot. I found incoming voltage was improper. Customer had Dad change the voltage at the receptacle. Voltage is now proper. Everything is working properly no further issues found with dryer at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS
Near Matthews, NC 28105
Caleb
Job Details:
11/26/2024
"Ran diagnostics. No error codes provided. Ran automatic diagnostics test and all components tested and checked fine, advised customer of proper use and care."
We serviced a
MAYTAG WASHER
Model MVWB850YW0
Near Indian Trail, NC 28079
Caleb
Job Details:
11/26/2024
Customer to get new unit. Repairs needed are to high. Tub bearing failure.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Mint Hill, NC 28227
Caleb
Job Details:
11/26/2024
Spoke with customer to provide eta he stated that he replied via email to cancel the call. His unit was swapped.
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Belmont, NC 28012
Brandon
Job Details:
11/26/2024
Complaint door is not closing properly. Found that door was not sitting in cabinet properly. Took door out and reinstalled and it tested properly. No other issues found.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Pineville, NC 28134
Brandon
Job Details:
11/26/2024
Complaint unit is making noise. On arrival I found screw stuck in track on tub. Extracted screw and tested unit. Unit tested fine. No other issues found.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/26/2024
Complaint dryer will not turn on. I found incoming voltage is incorrect 0 V across the red and black. 124 V across red and white 124 V across black and white black has dropped out. Should have 240 V across black and red. I can wiggle power cord where it plugs into the wall and I get proper voltage and dryer turns on and heats. Power cord blades were plugs into the wall are slightly melted as well due to the heat of the receptacle customer needs to fix wall receptacle and power cord not an appliance issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/26/2024
"Complaint refrigerator sounds like a squirrel, chattering every time the door is opened and randomly throughout the day and night. I found damper control has failed causing noise to occur. No additional issues found with refrigerator at this time or reported by customer.; ordrng 1 WPW10479155 (DAMPER CNTRL)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Lancaster, SC 29720
Jonathan J.
Job Details:
11/26/2024
File number 7739679040 complaint unit not cooling properly following behind other company. I found unit leaking from multiple locations leaking from evaporator core. Also leaking from compression fitting unit has wrong filter dryer UV style filter dryer will need to be swept with nitrogen no issues per Techline with UV filter dryer installed causing contaminated system.Techline does want to see pictures of after repair holding pressures. 250 psi.; ordrng 1 W11557425 (Compressor) and 1 W11506635 (Coupler) and 1 W11550396 (Evaporator) and 1 W11109499 (FILTER DRIER-TUBE R600a)
We serviced a
WHIRLPOOL RANGE
Model WFE540H0ES1
Near Springfield, MA 01108
Jorden
Job Details:
11/26/2024
"Arrived and found door vent/trim/handle mount broken, unit needs new vent/trim. Found door is very unstable and if handled wrong the door will fall apart and cause a hazard. Advised customer to not move or handle the door until we return to repair. ; rqstng P&A on 1 W10294855 (trim-vent)"
We serviced a
FRIGIDAIRE RANGE GAS
Model PLGF389CCC
Near Springfield, MA 01109
Jorden
Job Details:
11/26/2024
"Arrived and installed switch harness, tested fine."
We serviced a
WHIRLPOOL COOKTOP
Model WFE550S0LB2
Near Longmeadow, MA 01106
Jorden
Job Details:
11/26/2024
"Arrived and installed cooktop, tested fine."
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5201SR/AA
Near Longmeadow, MA 01106
Jorden
Job Details:
11/26/2024
"Arrived and installed new auger assembly, tested fine."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Longmeadow, MA 01106
Jorden
Job Details:
11/26/2024
"Arrived and installed both control boards, tested fine."
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Springfield, MA 01119
Jorden
Job Details:
11/26/2024
"Arrived and found error codes F0E2 (oversuds) and F5E2 (lock failure) stored in system, cleared codes. Ran auto test cycle and all functions operated as designed. Ran drain and spin, verified proper high spin. Unit working as designed, customer education on how to properly utilize cycles, options and detergent to prevent out of balance and over sudsing conditions. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Fort Mill, SC 29707
Brandon
Job Details:
11/26/2024
Complaint unit was making noise. Found on arrival that ice maker chute was leaking. Added bead of silicone under chute and turned ice maker off. Told customer not to turn ice maker on until tomorrow. Unit should stop leaking water down on to fan after silicone dries.
We serviced a
WHIRLPOOL COOKTOP
Model WFE775H0HZ4
Near Indian Land, SC 29707
Brandon
Job Details:
11/26/2024
Complaint units dual burner is stuck on high. Need switch for repair. Please let customer know when switch comes in.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB
Near Bessemer City, NC 28016
Ryan S.
Job Details:
11/26/2024
Customer complaint unit leaky water from underneath unit check drain line. Drain is clear found unit is not level. Unit does not have leveling legs floor is not level. He needs to put something under front left side of refrigerator to make refrigerator level so that drip pan is not leak.
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Charlotte, NC 28214
Clinton
Job Details:
11/26/2024
Replaced right side inter lock as instructed to do from tech line on previous visit. He assured me this my issue. And well he was right it happens. Error is for microwave control Im ordering control. I checked plunger and switch and the switch on the opposite side. And all wiring is good issue is in the control ; ordrng 1 W11325786 (Control) and 1 WPW10128850 (Plunger)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Charlotte, NC 28216
Clinton
Job Details:
11/26/2024
The water lines from the machine going to home is leaking this in not cover under warranty.
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Wingate, NC 28174
Jonathan J.
Job Details:
11/26/2024
Complaint front right burner will not turn off. I found cause of issue was due to split knob knob was free spinning all the way around. I found three of the knobs are all split out of four knobs. Manufacturer is mailing three knobs directly to customer 1539177731 order number file number 7740381010. Part number W11517331
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wingate, NC 28174
Jonathan J.
Job Details:
11/26/2024
Complaint washing machine drain pump comes on. No lights. Will display on consul. Cannot get washing machine to do anything runs all day all night will intermittently stop but still will not be able to use washer. I found F3 1 error code and diagnostics fault history only code control is in flood mode tried clearing pressure hose. No change. Hose is clear no debris or obstructions or slices found; rqstng P&A on 1 W11603810 (Control)
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Medway, MA 02053
Aimee Z.
Job Details:
11/26/2024
Found needs new IGNITOR oven The screws to igniter where loose tightened ; rqstng P&A on 1 WPW10324262 (IGNITOR)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hopedale, MA 01747
Aimee Z.
Job Details:
11/26/2024
"Cust stated started and went straight to done also she had to push on lid latch to start.No error codes ran through diagnostics found not spinning fast in spin .Found needs cap, replaced and ran diagnostics.Spinning properly.No break in harness at drain pump Also needs lid latch and clip for harness; rqstng P&A on 1 W11284522 (Clip for harness) and 1 W11700916 (Lid latch), used 1 W11395618 (Capacitor) from stock"
We serviced a
SAMSUNG WASHER
Model WA50R5400AW
Near Franklin, MA 02038
Aimee Z.
Job Details:
11/26/2024
Found needs new suspension rods; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Midland, NC 28107
Caleb
Job Details:
11/26/2024
"SR#7740407626. Documented with Techline. Techline advised customer to call into customer support, provided info to customer. Didnt realize until after SR was provided that serial number on unit the last digit is incorrect from whats on the ticket. When I contacted Techline and provided the info off the ticket Techline knew the customers name and home address."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Mooresville, NC 28117
Johnny
Job Details:
11/26/2024
Installed new parts. Tested unit. Working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mooresville, NC 28117
Johnny
Job Details:
11/26/2024
Unit will not power on. Getting proper voltage. Lid locked. ; ordrng 1 W11478525 (User interface) and 1 W11419052 (Control board) and 1 W11396717 (Drain pump) and 1 W11112750 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Charlotte, NC 28216
Clinton
Job Details:
11/26/2024
Water is leaking from in side the door in between the outter case. Door will need to be replaced built in 2 man job; ordrng 1 W11633393 (Door) and 1 W11627244 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Charlotte, NC 28214
Clinton
Job Details:
11/26/2024
Unit has failed compressor 100 percent confirmed on start up unit makes a grinding noise and shuts off unit need compressor labor and parts cover 5 years collected trip charge; ordrng 1 W11542830 (Compressor)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS3
Near Charlotte, NC 28216
Clinton
Job Details:
11/26/2024
Unit had a blown fuse and a bad switch used spare truck stock switch and fuse w10269457 Wpm0805101 2x; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
AMANA OVEN
Model ACR4303MMS2
Near Charlotte, NC 28269
Clinton
Job Details:
11/26/2024
Oven is in the garage I cant service it. Customer stated burners and inside didnt work I did t pull the back checked wiring and both elements ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Charlotte, NC 28262
Clinton
Job Details:
11/26/2024
I pulled the hoses off thinking something was stuck in the drain pump but not obstruct in drain I now have unit drain the water and working but the drain pump sound very loud. Advise customer to not use bc if it fails I will have drain the water again. ; ordrng 1 W10876600 (Drain pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, NC 28206
Clinton
Job Details:
11/26/2024
Sr number 77404058188 tech support recommended replacement of inner door and seals on consoles top and bottom; ordrng 1 W11559689 (Inner door) and 1 W11412300 (Dispenser) and 1 W11664713 (Seal) and 1 W11412696 (Seal)
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28209
Clinton
Job Details:
11/26/2024
Replaced the oven relay control board. On bottom right of oven u it is heating properly on both oven now
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Stanley, NC 28164
Ryan S.
Job Details:
11/26/2024
"Customer complained unit cut off saw at bottom of unit. Called electrician , electrician found terminal block had thermal damage. said unit had faulty installation. Confirmed complaint, agreed screws looked like they were not tightened properly, causing thermal damage. Called safety to report. - whirlpool covering repair. K1ctsu1wpL1 sr-7740374987 . Replaced terminal block plugged unit in range diagnostics mode verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Denver, NC 28037
Ryan S.
Job Details:
11/26/2024
"Customer complain time was constantly resetting. Found unit had one year extended warranty , had issue date of 12-21-23 was in warranty . found F6 zero error replaced panel supplied pre ID. Ran unit set time. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Westport, NC 28037
Ryan S.
Job Details:
11/26/2024
"Returned to install new hinge and washer, verified proper seal . Showed customer, took pictures."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Denver, NC 28037
Ryan S.
Job Details:
11/26/2024
Customer complaint unit touch panel was unresponsive. Also had issue where unit would not cut off and or cut on by itself. Found new error codes present unit was hooked up to Wi-Fi. Ordering user interface panel and control boards. Customer office will call when parts come in. Will call safety upon return call. ; ordrng 1 W11600355 (Ui panel) and 1 W11261167 (Control w power) and 1 W11261169 (Control /no power)
We serviced a
WHIRLPOOL RANGE
Model WSIS5030RV0
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/26/2024
Customer complained panel attached to keypad was scratched. Confirm complaint replaced panel with pre-ID truck stock showed customer new panel. Took pictures of new panel after install.
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Lincolnton, NC 28092
Ryan S.
Job Details:
11/26/2024
Returned to install ui panel and lidlock. Ran unit to verify proper operation. ; dspstn on spec-tagged invntry: 1 W10861642 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
11/26/2024
"Customer complained unit locked then unlocked. Ran service diagnostics found f8e6 water hazard. Ran test mode valves worked , drain pump worked unit locked and agitate and spin. Ran quick wash unit filled and started washing. Checked drain pump electrical harness, moved it around while drain pump engaged, no shorts in line. Pressure hose is connected on both sides, no holes in hose. Drain hose is properly installed. Water bales working as designed. After canceling quick wash tried to run quick wash again and unit wouldnt start. Ordering control board due to intermittent issues. Informed customer office will call when parts come in. ; ordrng 1 W11742939 (Control board)"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Concord, NC 28027
Johnny
Job Details:
11/26/2024
"Cx complaint about noise, I confirmed, I disassembled unit looking for explanation. Basket was out of alignment. Reassembled unit. Noise no longer present, working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Concord, NC 28027
Johnny
Job Details:
11/26/2024
"Cx stated unit fills and drain but dont wash, I confirm complaint, got error code f4e3. Replaced sump ASSY, tested unit. Working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Concord, NC 28027
Johnny
Job Details:
11/26/2024
Cx stated element doesnt cycle on. I could not verify complaint. Both elements cycled on and off as designed during visit. Cx stated when they turn it down then back up it does cycle. I asked cx to demonstrate. However both elements did cycle on and off. Unit is working as designed. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chicopee, MA 01020
Chris B.
Job Details:
11/26/2024
"Replaced all parts and washer is running normal. Ran calibration and all diagnostics tests and all running normal.; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , 1 W11130362 SUSPENSION , 1 W11239857 BELT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8000DW5
Near Chicopee, MA 01013
Chris B.
Job Details:
11/26/2024
Complaint that the washer will not start any cycle. Found bad lid lock. Replaced part and unit running normal. Used TS #W10810403. Ran diagnostic and all working normal.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
KITCHENAID COOKTOP
Model KSDB900ESS0
Near Pelham, MA 01002
Chris B.
Job Details:
11/26/2024
Complaint that the touch panel is not lighting up and cannot adjust temp settings. Found bad touch panel. Quoted for parts and labor. Will order part for a return visit.; ordrng 1 W10913685 (Touch Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW00
Near Enfield, CT 06082
Gary V.
Job Details:
11/26/2024
"Inspected and found Evap fan motor failed causing compressor to overheat, unit needs compressor replacement and evaporator fan motor, quoted and he will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near East Windsor, CT 06088
Gary V.
Job Details:
11/26/2024
"Inspected and found multiple problems, ice maker broken due to build up of ice from air seeping thru freezer door liner causing inconsistent temps and frost build up, also found air damper making noise, replaced ice maker and cycled, will submit estimate for additional parts and customer will call when door arrives.; rqstng P&A on 1 W11164593 (Air damper) and 1 LW11202405 (Freezer door), used 1 W10873791 (ICE MAKER) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28217
Mitch H.
Job Details:
11/26/2024
"Tested and found motor only humming, not starting. Removed and replaced capacitor. Ran control calibration the automatic test cycle. All completed correctly. Washer now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28217
Mitch H.
Job Details:
11/26/2024
"Checked all valves, hoses, drain pump and connections. No leaks or evidence of leaks found. Checked underneath, no signs of any leaks on cabinet, or components. Ran component test for valves and drain, no issues. Ran Quick wash cycle, allowed to fill and agitate, no leaks. Cancelled cycle, unit drained properly with no leaks. Unable to duplicate complaint. Washer operating as designed with no leaks."
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, NC 28209
Mitch H.
Job Details:
11/26/2024
Tech was assigned as a helper;
We serviced a
ME HUMAN
Model n/a
Near Monroe, NC 28110
Jonathan J.
Job Details:
11/26/2024
Performed UA no additional testing performed. Had a 52 min wait lab tech was out sick had to wait for backup to arrive
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HBS22
Near Salisbury, NC 28146
Johnny
Job Details:
11/26/2024
Installed new parts. Could not test unit. Error code f6e9 communication issue. Needs new control boards.; ordrng 1 W11294388 (Control board) and 1 W11294389 (Appliance manager)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Farmington, CT 06085
Ruben C.
Job Details:
11/26/2024
Checked unit found wire harness at bottom oh freezer hinge broken took pic gave cust estimate for freezer door has 7 days to decide
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN0WW
Near Canton, CT 06019
Ruben C.
Job Details:
11/26/2024
"Checked unit found motor is extremely noisy getting error codes for motor and inverter also received code for accelerometer and found a hole in door boot ordering motor. Inverter boot and accelerometer; rqstng P&A on 1 Wh22x29531 (Motor inverter), ordrng 1 Wh03x33657 (Accelerometer) and 1 Wh03x29524 (Motor) and 1 Wh05x29521 (Door boot)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Westfield, MA 01085
Mike K.
Job Details:
11/26/2024
"Again has no power. Worked after redoing wire notes last visit. Started at control and verified no voltage there. Wiring looks good with no crimping. Assy wire nuts neutral pulled out easily. Reinstalled wire nuts with smaller (had yellow, redid with orange) these threaded tighter and pulled on wires and they remained firm, unit ran normal cycle fine.Any further issue preorder wire harness."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Agawam, MA 01001
Mike K.
Job Details:
11/26/2024
Unit is under 1yr wp warranty per service bench. Center hinge rf side is squeaking. Removed hinge and took some grease from top hinge and added it to mid hinge and squeak is gone.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Southampton, MA 01073
Mike K.
Job Details:
11/26/2024
"Replaced panel and control. Starts normal cycle fine, ran diagnostic cycle fine"
We serviced a
MAYTAG WASHER
Model MAT20MNAWW
Near Springfield, MA 01103
Mike K.
Job Details:
11/26/2024
"No mod/serial tag on unit. Unit fills, but does not drain or spin.Drain pump is humming, but not draining,Quoted for drain pump/ labor. Approved.Replaced pump and ran normal cycle through sensing and into agitate, cancelled and drained fine, ran drain and spin and went into spin fine. Left it running drain & spin cycle. ; used 1 WPW10276397 (DRAIN PUMP) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Attleborough, MA 02763
Aimee Z.
Job Details:
11/26/2024
"Cust had a out of balance load f0e5She was running smaller load and went out of balance Checked tub is good, Gearcase goodShe in process of moving and didnt had anything to wet and spin.Ran an spin runs smooth Calibrated and run diagnostics Running as intended"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Springfield, MA 01108
Mike K.
Job Details:
11/26/2024
"Unit is under 1yr extended rent a center warranty.Door is not closing fully, found front panel bent. Ordering panel assy and hinges ; ordrng 1 W11402953 (Front frame assy) and 2 W11551301 (Hinge)s"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT845SFL3DS
Near Holden, MA 01520
Glenn
Job Details:
11/26/2024
Tested found vent cover loose causing a leak behind the inner door leaking onto the floor. Tightened the vent cover tested all ok
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Worcester, MA 01606
Glenn
Job Details:
11/26/2024
This work order was created incorrectly. It should be a dishwasher. Customer is calling back is extended warranty to get the order re-created correctly.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Worcester, MA 01606
Glenn
Job Details:
11/26/2024
Complaint dryer not heating. Tested found only 120V to dryer from outlet tested at outlet confirmed missing Voltage at outlet. Customer instruction customer needs an electrician to repair the outlet.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Worcester, MA 01605
Glenn
Job Details:
11/26/2024
Complaint dryer not turning and discoloration on rear of inner dryer. Found a sock in the blower wheel removed sock tested found the dryer temp high due to a long and restricted dryer vent. Dryer does need the door gasket. Instructed customer to have the dryer vent cleaned or repaired as needed. Order part I did call Safety and documented our findings SR 7740386828; ordrng 1 W10906683 (Door gasket)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, MA 01610
Glenn
Job Details:
11/26/2024
Complaint washer not fill in properly. Installed control tested all ok
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fort Mill, SC 29707
Brandon
Job Details:
11/26/2024
Customers concern is that ui stays lit. Installed new ui on arrival and tested unit. Unit tested properly. No other issues found.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, NC 28227
Caleb
Job Details:
11/26/2024
SR#7740406609. This unit is in a commercial setting voiding warranty. Partner team File number7740366738. Unit is in a commercial setting voiding residential warranty. Informed one if the workers to contact whirlpool for further information.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28270
Caleb
Job Details:
11/26/2024
Not a valid pop. Informed customer.