Service History 389

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Medfield, Massachusetts 02052

Aimee Z.

Job Details: 12/08/2023

Installed new wash pump and heater Filled water washed 5 mins and drained Complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Sutton, Massachusetts 01590

Aimee Z.

Job Details: 12/08/2023

"Cust had video for leak not a drip stream.Found the dishwasher was leaning to left, and leaning forward.Also found the vent didnt come on at end diagnostics.; ordrng 1 W11649995 (Air vent)"

We serviced a

WHIRLPOOL OVEN

Model WFG505MOBS3

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 12/08/2023

Cx complaint that the units outer glass has shattered. I inspected the unit to confirm the complaint. The home does not have electricity at the moment so I could not test the functions. The outer glass door needs to be replaced to resolve the issue. I quoted the cx for the repair.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 12/08/2023

"I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/08/2023

"Replaced gear assy, had to break out Washplate to remove. Replaced Washplate. Ran unit under n diagnostic cycle and leaking, recycling hose had come free. Reseated and retested fine. Agitate and spin running properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFW2055FRZ03

Near Newington, Connecticut 06111

Chuck M.

Job Details: 12/08/2023

Customer complaint is that FF section was not cooling. Inspected and found evaporator fan not working. Gave fan a manual spin and it spun very weak. Replaced evaporator fan motor and it is working properly. Cooling is circulating to FF section. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW2

Near Newington, Connecticut 06111

Chuck M.

Job Details: 12/08/2023

Installed basket and ran diagnostics high speed spin. Washer checked ok. Ran Quick Wash Cycle and washer checked ok. Showed customer it works.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Warren, Massachusetts 01083

Chris B.

Job Details: 12/08/2023

Replaced all parts and washer running normal. ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11454372 GEARCASE

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Britain, Connecticut 06051

Jimmy R.

Job Details: 12/08/2023

Helped remove dryer and install new valves tested unit and all operations now working to specs

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 12/08/2023

"I replaced tub assembly performed a control board calibration procedure tested operations abnormalities are out of balance issues occurring with tub empty. Customers comparing this machine to a direct drive washing machine. She had 20 years ago for over 20 years. Instructed customer she cannot just dump a load into this machine directly from a basket has to sortclothing based on type cotton with cotton synthetic with synthetic customer is extremely unhappy that she cannot use it like her old model that she has to load it a very certain way, or it will go out of balance. Cannot just throw everything in the tub also customer very angry that we will not haul away any of her old parts or damaged parts, customer called Whirlpool was not happy with what they told her either and hung up. No issues found with washing machine advised customer that if we come back and we find it is a loading issue that is causing washing machine to go out of balance she will be charged a diagnostics fee for coming out of $129 plus tax."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 12/08/2023

"I adjusted vent deflector vent deflector is warped and ordering a new vent, deflector and dispenser assembly. Advising customer to use rinse agent Sager agent is empty as of right the second. Unit still leaking from door when doors opened.; ordrng 1 W11412300 (Dispenser) and 1 W11545290 (Deflector)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFE01

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 12/08/2023

Complaint unit is not cooling properly. Unit has oil flooding evaporator sounds like running water through the evaporator core. No frost pattern occurring freezer door is dented damaged as well. Unit has aluminum tubing will have to lock ring unit unit will need evaporator and compressor to fix office to call customer when parts all come in. ; ordrng 1 W11506619 (Coupler) and 1 W11578570 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11109499 (Drier) and 1 W11506619 (Coupler) and 1 W11504450 (Coupler) and 1 W11578004 (Evaporator) and 1 876765 (Tube kit) and 1 W10898074 (COUP LOKPREP SEALANT) and 1 W10913906 (Coupling) and 1 2xtimer600aluminumtubing (2xtime)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/08/2023

"Removed and replaced evaporator fan motor, blade and bracket. Reassembled, fan now operating properly and quietly.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/08/2023

Checked and tested microwave. No error codes. All settings and functions operating properly. Microwave operating as designed

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/08/2023

"Arrived and found info from other ticket and part from other ticket was attached to this ticket and I arrived with wrong part, info in ticket has been corrected and will order correct part and return.; ordrng 1 W11633359 (Main acu)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/08/2023

"Inspected and found fault code for communication, attempted to reset but code still faulting, needs maintenance acu replaced, will order and return.; ordrng 1 W11410066 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/08/2023

Water leaking from freezer. Found defrost drain clogged. Cleared ice and cleared tube all checks ok.

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 12/08/2023

Installed water inlet valves. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near New Britain, Connecticut 06053

Chuck M.

Job Details: 12/08/2023

Customer complaint is that dishwasher has error code F8e4 overfill. Inspected and found fill hose was dripping at inlet valve. Secured and tested. Drip stopped. Ran automatic test cycle successfully.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 12/08/2023

Customer complaint is that washer has SD error code. Inspected and found color guard sheets in drain filter. Cleared and tested showed customer it works.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/08/2023

"Cx complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found error codes: f6e2 f4e3 f3e3. I cleared the codes and ran a service cycle, all components passed and the heater activated and produced heat.I explained to the cx the purpose of rinse aid. The unit is working as designed."

We serviced a

JENN-AIR WALL OVEN

Model JJW3830DP02

Near Mint Hill, North Carolina 28227

Robert A.

Job Details: 12/08/2023

"Cx complaint that the unit randomly loses power and does not respond occasionally. I inspected the unit to confirm the complaint. I found error codes: f9e0 f2e1. I check multiple component activation tests, they seems fine at the moment. The unit needs a new control board and UI panel to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/08/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID M/W OTR

Model KMHS120KPS01

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/08/2023

"Tested and found that light would work intermittently. Unplugged microwave, replaced control. Reassembled, plugged unit back in. Tested, light now working properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 12/08/2023

"Complaint that the unit is not cycling through correctly nor spinning out. Found bad slider. Replaced part and unit running normal. Used TSW10734521. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , used 1 W10734521 (SLIDER) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 12/08/2023

"Unit under 1yr wp warranty per receipt, took photo.Cs says Mannys has been out several times and they say fr isnt getting cold enough. Measured product temp in fr at 1.9All thermistors pass in diagnostics. Icebox fan working. Bin ice level shows not full. Icemaker shows e5 error.Replaced icemaker and ran harvest and fill tests fine. Cs to monitor; used 1 W11658802 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 12/08/2023

"Commercial coin op unit. Unit under 3 month wp warranty per service bench.Cs complaint of unit leaking underneath.No sign of water leaking under unit, ran diagnostic test and completed fine with no leaking F5e1, lid switch fault, only error in history, cleared.Recalibrated and diagnostic cycle again fine with no leaks.Put unit on n manual test mode, filled tub fully and no leaks, drained and drained fine no leaks. Did level unit as filling water was hitting rim and could cause splashing. Other then that unit tested fine"

We serviced a

LG RANGE

Model LRE30757ST/00

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 12/08/2023

Installed new bake heater. All checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHX

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 12/08/2023

"Fr door not closing fully on left side. Found screw had come loose interfering with slide. Tightened and did tighten with out slipping, so not stripped. Door closing fine."

We serviced a

MAYTAG WASHER

Model MVWC200XW3

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 12/08/2023

Replaced suspension and unit working properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 12/08/2023

Complaint that the unit is not spinning out and making loud noises. Found coins in the wash plate and clothing underneath the plate. Bad gear case and hub. Wash plate is not removable. Quoted parts and labor. Customer decided not to do the repair. Collected trip fee.

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/08/2023

"After installing new main control found unit also has a bad wiring harness with intermittent issues not sending power to DSI board. Will need new harness ; ordrng 1 W11457191 (Harness, main)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 12/08/2023

"Checked over unit and found freezer cooling to -20 degrees and fridge warm over 50 degrees, removed evap cover and found frost pattern good checked air flow and found no air flowing into fridge section, checked return and found filled with foam causing unit to over cool and not circulate any air. Removed foam from return vent checked air flow and unit is now cooling and operating to specs. advised customer to give unit 24 hrs so temps can regulate"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ09

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/08/2023

"Customer complained unit fan not working. Unit is a new build, found blower fan not working, replaced control board and power not getting to fan but fan trying to energize, if physically push blower wheel fan starts. Needs new fan blower. Ordering blower. Scheduled return call for 12-13-23- am ; ordrng 1 W11441128 (Blower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/08/2023

"Inspected and found inlet valve is causing water hammer in pipes on wall. Inlet valve defective, will order and return.; ordrng 1 W11513255 (Inlet valve)"

We serviced a

HOTPOINT REFRIGERATOR

Model HTS22GBPBRWW

Near Suffield, Connecticut 06093

Mike K.

Job Details: 12/08/2023

Replaced condenser fan and verified operation.

We serviced a

WHIRLPOOL OVEN

Model MER8800DE0

Near Dudley, Massachusetts 01571

Aimee Z.

Job Details: 12/08/2023

Found the relay on Cntrl not working. Did a live test bake on doesnt have 240 at bake element Needs Cntrl Cwa on repair after speaks to wife

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/08/2023

"Customer says her loads are not getting water out of cloths has to run drain / spin after. Customer started a load before I got here , she ran quick wash clothes were at normal dampness with water pulled from them, she thought it was too much, Informed her thats normal dampness. Ran another normal wash with speed on fast. Noticed spin speeds were from low to fast on all the cycles she used. Unit washed and ran and clothes were at normal dampness at end. Called techline to inform on situation, no error codes, clothes are damp but normal at end of every cycle I run in home, Aside from too much suds the one time I came. Informed customer she needs to make sure spin speed is higher if she wants more water drained from clothes at end, also informed customer if load is too big or uneven it could get off balance . Tech-Line agreed unit if following instructions unit should work as designed. sr#7737979317."

We serviced a

KENMORE RANGE

Model ="790.94202311"

Near Dudley, Massachusetts 01571

Aimee Z.

Job Details: 12/08/2023

Found the convection fan noisy.Gave Cust estimate Cwa on repair after speaks to wife

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 12/08/2023

Installed new drain pump and unit working properly again

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/08/2023

Found fresh food side evaporator with no frost pattern appears to have a leak. I have ordered the compressor and evaporator office please call customer when parts come inpart#W11557671Part#W115952212xframe(2 x frame please send 600 tech.; ordrng 1 W11557671 (Compressor) and 1 W11595221 (Evaporator) and 2 2xframe (2xframe)s

We serviced a

MAYTAG WASHER

Model MVW6230HW

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 12/08/2023

Complaint that the unit is leaving the clothes and drum with stains. Found hard water deposit in the tub. Mentioned to the customer to run a clean cycle. Found no issues with the washer.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Farmington, Connecticut 06085

Chuck M.

Job Details: 12/08/2023

Installed control and tested. Washer checked ok.

We serviced a

BOSCH WASHER

Model WFMC3200UC/01

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 12/08/2023

Found unit leaking slightly at door boot due to objects on the inside of the door glass. Cleaned door glass and re-tested all checks OK

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 12/08/2023

Customer complained unit just not working. Found f7e9 error. Found bad slider and rotor had came off. Replaced slider and put spectra lock tight on rothto bolt. Ran service diagnostic and unit now working as designed . (No email) ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 12/08/2023

Complaint not making ice in the freezer will make ice in the fresh food zone though. I found icemaker gear will not spin. I was able to break it free but motor continues to lock itself up. I am ordering icemaker.; ordrng 1 W11578780 (Ice maker)

We serviced a

MAYTAG WASHER

Model MVWC400VW1

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 12/08/2023

"Returned to install new agitator. Installed agitator and ran spin and agitate functions.,verified proper operation."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 12/07/2023

"Tested unit and found control beeping and erroring out when trying to run a cycle, found error is for float switch. Checked float and found water in float causing unit to stop running and error out, removed water and ran unit thew a heavy wash cycle checked for leaking and could not find anything, ran unit threw another cycle and no water leaking. Water could have leaked from installing waterline or rinse aid over flowed with suds also the wash arm had gotten stuck this could have sprayed water at the door and leaked out, let unit run threw a heavy cycle and all operations are working to proper specs"

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Granby, Connecticut 06035

Mike K.

Job Details: 12/07/2023

"Unit has been unplugged since diagnosed by another company that it has a compressor issue.The compressor would have a 10yr warranty, no additional parts and no labor coverage.Quoted for additional parts/labor and cs denied repair. Collected for service call."

We serviced a

JENN-AIR RANGE

Model JGS8860BDP18

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 12/07/2023

SR#7737902557 (Quini)Spoke with safety and advised them that the bake baffle had stored cracks all in it and the burner is in bad shape the only way to GUARANTEE of a good repair is to replace 3 parts. 2 parts are NLA safety will contact customer from this point forward.Call complete3601F239-45 (NLA)7505P254-60 (NLA)W10130932; ordrng 1 3601F239-45 (Bake baffle) and 1 W10130932 (Safety valve) and 1 7505P254-60 (Bake burner)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/07/2023

Found unit had a bad actuator. Quoted for part and labor. Replaced with new and all checks okay. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/07/2023

"This unit does need a gear case cannot get the wash-plate off and one was not pre ordered also the suspension rods are slap wore out and need to be replaced. I put on a cam kit and the shifter has already been changed. Will leave gear case with customer and hub kit. Will need to be installed on return visit The screws to unit are up In cabinet on rh side above dryerPart#W10789944Part#W11561052Part#W114182312xframe; ordrng 1 W10780044 (Suspension rod kit) and 1 W11561052 (Coupling) and 1 W11418231 (Agitator) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10528947 HUB"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 12/07/2023

"Found torn bellows causing unit to leak out front door. Replaced bellows and checked, all ok no leaking. Unit on a base not designed for washer and is unstable. Customer is aware. ; used 1 W11314648 (BELLOW) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/07/2023

Installed new console due to Mylar film not adhered completely to plastic frame. This caused moisture infiltration into electronics. All good after repair.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430DS01

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/07/2023

Found the UI acting up flashing to different screens the normal failure of this part. Will need UI to make good repair office will call customer when part comes inPart#W11236901; ordrng 1 W11236901 (Control assembly)

We serviced a

KITCHENAID RANGE

Model KESS907SSS06

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 12/07/2023

Replaced UI ordered pre heated oven to 350 degrees unit preheated and checked okCall complete

We serviced a

[UIS # 214570] REFRIGERATOR

Model KRSC703HPS00

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 12/07/2023

Replaced evaporator fan assembly and defrosted unit down. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near North Brookfield, Massachusetts 01535

Gary V.

Job Details: 12/07/2023

"Installed new electronics and ran component synchronization test and found inlet valve faulty as well, replaced that too and cycled, tested fine now.; used 1 W11165546 (VALVE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Paxton, Massachusetts 01612

Gary V.

Job Details: 12/07/2023

"Inspected and found not water getting thru reservoir, will order and customer knows to call when parts arrive.; ordrng 1 W10801011 (Reservoir) and 2 Wp2300868 (Coupler)s"

We serviced a

MAYTAG WASHER

Model LAT9356AAE

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 12/07/2023

"Installed belts and washer is agitating,spinning and draining very well."

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 12/07/2023

Customer complained of f1e0 error. Found control board error due to f1e0 error. Replaced control board from pre id ts. Reassembled and ran preheat bake 350? unit now working with no errors.

We serviced a

AMANA REFRIGERATOR

Model ART308FFDW11

Near Worcester, Massachusetts 01610

Gary V.

Job Details: 12/07/2023

"Installed new compressor and pressure tested system, no leaks detected, recharged system and frost pattern developed, please allow 24-48 hours for temps to regulate.; used 1 R600A (R600A 14.8 OZ), 1 W11506635 (COUPLER 6 NF MS SV), and 1 876765 (TUBING KIT) from stock"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ2

Near Worcester, Massachusetts 01603

Gary V.

Job Details: 12/07/2023

"Inspected and found multiple problems, hinges making creaking noise, main acu bake relay not closing for proper bake temps and ohmed sensor at 1050k ordering sensor as back up. Will submit estimate and call.; rqstng P&A on 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 W11548749 (Main acu) and 1 WPW10181986 (Sensor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Grafton, Massachusetts 01560

Aimee Z.

Job Details: 12/07/2023

Installed new timer and start to see advanced and buzzed when done

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Millbury, Massachusetts 01527

Aimee Z.

Job Details: 12/07/2023

Installed new suspension rods and tested complete

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/07/2023

Replaced console. Tested unit in normal wash load with clothes in it. The unit filled as it should the basket rotated bad it should. Customer complained since last visit the unit wasnt spinning as fast I ran it through a whole drain cycle and the clothes were spun out as usual. THIS UNIT IS NOT DAMAGED IN ANY WAY. STANDARD VIBRATION AND GETTING OFF BALANCE AS THEY ALL DO UNTIL WEIGHT IS LESS. took pictures of wall damage i was accused of making behind washer and the black marks in laundry rooms are standard visual. There are no fault codes stored in unit. There is some tapping coming from the back but its from stainless Steel water lines hitting back of unit machine is level it spun all the

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Grafton, Massachusetts 01536

Aimee Z.

Job Details: 12/07/2023

Found the wash on a slab thats to small and there bricks front frame took photos.Pulled error codes found F 0e3. Over loaded and f 0e5 out of balance loadsRan an auto cycle and filled with cloths wet and spun out .Theres a lot bounce in tub needs suspension rods ; ordrng 1 W11396716 (Suspension rods)

We serviced a

SAMSUNG DRYER

Model DV42H5200EW/A3

Near Millis, Massachusetts 02054

Aimee Z.

Job Details: 12/07/2023

"Found the heater has no continuity, replaced with truck heat up and running and heating.Advised customer to to clean vent ASAP; ordrng 1 DC97A14486A (Heater)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/07/2023

Please see pictures the doors were pressed to hard and foam is coming out. Will need both doors sent to customer.Part#W11245994Part#W11536868; ordrng 1 W11245994 (Fresh food door) and 1 W11536868 (Freezer door)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/07/2023

I replaced inverter Magnatron and microwave. Appliance manager tested operations no additional issues found cleared all error codes from fault. History unit is boiling water at a minute and 30 seconds with no issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 12/07/2023

Complaint lettuce frozen a few days ago nothing frozen today customer states had bags of apples blocking damper redirecting airflow explained how freezer cools ff section and cannot block damper ; dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 12/07/2023

Shaking excessively with nothing it in leveled unit basket has a lot of wobble in it cannot get agitator off quoted for hub and agitator

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADW2

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 12/07/2023

Dishwasher not draining. Found knock out still in disposal. Knocked out and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 12/07/2023

"Control panel not responding properly. Ran diag found F2E1,f5e1, was able to run diag but lights flashing. Needs new console and lid lock; rqstng P&A on 1 MVWB765FC3 (Control panel) and 1 W10861642 (Lid lock)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/07/2023

"Returned to install new gearcase and Washplate. Installed all parts and reassembled unit, ran service mode to test functions, all functions working properly and spin and agitate working with no noises out of proper operation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11449840 GEARCASE"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS22

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/07/2023

"Retuned to install control board/acu. Installed control and reassembled unit, ran microwave and oven. Unit working as designed with no error codes."

We serviced a

GENERAL ELECTRIC HOME LAUNDRY - E

Model GTW465ASN2WW

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/07/2023

Returned to install parts ordered. Installed new shifter and belt. Ran unit through drain spin to test function. Unit working as designed. Showed customer unit spinning. Verified proper operation.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/07/2023

"Customer complained dryer wont start. Found proper voltage to unit. Checked door switch, belt switch and fuses. No issue found, found start switch when jumped works bit only on some section of timer. Ordering timer and start switch. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 WE4M416 (Start switch) and 1 WE04X24550 (Timer), states that autho needed"

We serviced a

KITCHEN AID WALL OVEN

Model KEBS109BSS00

Near West Hartford, Connecticut 06107

Chris B.

Job Details: 12/07/2023

Replaced part and unit running normal. Showed customer the blower fan working correctly. 1yr warranty on parts and labor.

We serviced a

JENN-AIR WALL OVEN

Model JJW3830WS00

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 12/07/2023

Customer complaint is that oven turns on by itself and display is intermittent. Inspected and found UI making commands and oven is going through start functions on its own. Quoted customer for P&L. Customer will decide later.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Canton, Connecticut 06019

Chuck M.

Job Details: 12/07/2023

Customer complaint is that washer has error code F9e1 long drain. Ran diagnostics and confirmed error. Found drain pump wire broken. Ordered harness and drain pump. ; ordrng 1 W11591637 (Harness) and 1 W11399437 (Drain Pump)

We serviced a

KITCHENAID OVEN

Model KFGD500ESS11

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 12/07/2023

Customer complaint is that flames on cooktop are too high in front and does not adjust. Flames on front left are too low and dont adjust. Too pic of rear flame on low. Ordered manifold assembly. ; ordrng 1 W11684563 (Manifold Assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/07/2023

I replaced filter housing and water filter. Housing cover customer also had a new water filter that they provided. I installed new water filter. Tested operations filters. No longer popping out of housing. Housing door is now staying closed properly. No additional issues found with refrigerator at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DSS0

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 12/07/2023

"Complaint drain pump very abnormal in noise tine clip broken on lower rack as well I found error code 8-4 Im ordering drain pump retainer and sump assembly I found diverter is leaking on customer floor and has caused damage in basement on Ceiling around ac vent. ; rqstng P&A on 1 WPW10455261 (Motor sump assembly) and 1 W11213333 (Retainer), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 12/07/2023

The two leds in freezer out replaced both operation normal

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 12/07/2023

Complaint that clothes came out wet off Balance load detected went over loading amount started regular wash came out fine

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/07/2023

"Fix complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles, but the airflow need improvement for efficient drying. The homes duct line needs to be cleared to resolve the issue. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. I found the unit tumbles, heats and has good airflow. However there is consistent knocking noise in rhythm with the rotation of the drum. The rollers are worn and need to be replaced. TS says I have 1 but its not on my van. Im ordering the part for the return visit.; ordrng 1 4392065 (Dryer repair kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is not getting proper voltage. I checked the switch connected the to unit and it works when I wiggle the switch. The switch connected to the unit needs to be repaired to resolve the issue. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit is not responding. I inspected the unit to confirm the complaint. The unit was off when I arrived. The power was restored but the Home Screen never appeared, just a white screen remained. The Cx said this has been occurring for a few weeks. The unit needs a new UI panel and control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600321 (UI panel) and 1 W11261167 (Control board)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit does not tumble. I inspected the unit to confirm the complaint. I found the belt has torn and needs to be replaced. I replaced the belt with one from TS and tested the unit for the cx. The unit makes a rattling noise near the blower wheel. The lint trap is separating making contact with the blower wheel when it inserted. The unit needs a new lint trap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10717210 (Lint screen), used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/07/2023

I installed the ordered parts and tested the unit for the cx. The new door has a dent as well on the lower 3rd of the front. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 12/07/2023

"Complaint oven is not heating properly not cooking properly food is raw in the middle and burnt on the outside. Bottom drawer is not I found no issues with the drawer. It is wobbly due to design everything is installed properly and tracking properly. Cannot adjust or fix as it is built that way I did find temperatures and I adjusted and recalibrated oven. 385, 340,387, 338.=362.3 328, 388,329,385=357.2"

We serviced a

WHIRLPOOL WASHER

Model WTW6150PB0

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 12/07/2023

Water leaking into basket when unit is off replaced inlet valve

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/07/2023

Water dripping g into fresh food section. Defrost drain clogged. Customer will unplug themselves.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/07/2023

Oven not powering on. Found 120vac across fuse. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 12/07/2023

"Checked over unit And found turn table would not turn unit turn table ring cracked causing turn table glass to fall over, checked motor and found metal burnt on back side of unit opened up motor and found wires connecting to motor stuck melted together this stoped the power going to motor. Spliced in butt connections for now and replaced motor tested and unit is now turning. Will order new harness and Main harness turn table ring and rack that never came with unit ; ordrng 1 W11252182 (Turn table ring) and 1 W10803366 (Rack) and 1 W10814463 (Harness main) and 1 W10543253 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 12/07/2023

"Ran diagnostics and found F0e5 f0e7 F0e3 ran unit threw a self diagnostics cycle and found unit going threw normally, ran a wash cycle and found machine would only fill for a min then wash, checked valve and unplugged and replugged ran a calibration and a hmi calibration ran wash cycle again and unit now filled properly. Leveled unit to stop from banging advised customer on turning fabric softener on when using also using a deep fill to help with washing. All operations are now working to factory specs"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/07/2023

"Looked over unit and found cooktop burners have very lite lettering on them you can barley see what setting its on, looks like they had never darkened to lettering from the factory causing it to not show up tried shutting off customers light and same issue very light coloring on the cooktop controls. Will order new cooktop assembly advised top is a special order and we will call when parts are in to set up return visit ; ordrng 1 W11639794 (Cooktop)"

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/07/2023

"Installed new controls and found unit would start up and count down then click and sit there never tumbling. Checked voltage at control to motor and 120 v being sent to motor, checked thermal fuses and found white thermal fuse faulty causing no start. Replaced thermal fuse and unit is now tumbling and working to specs ; used 1 WP3392519 (THERMAL FUSE) from stock"

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