Service History 383

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Mansfield, Massachusetts 02048

Aimee

Job Details: 07/31/2024

F6e4. FloatF3e4. Check valveF7e1. No heat heat working Needs new wash pumpCust going speak wife about cost repair more than they wanted to spend.Will call buy Friday if want repair

We serviced a

GE DRYER

Model GTDX180GD0WW

Near Norton, Massachusetts 02766

Aimee

Job Details: 07/31/2024

Need to reinstall gas line .; O-emld tckt

We serviced a

SAMSUNG DRYER

Model DVE52A5500C

Near Brockton, Massachusetts 02301

Aimee

Job Details: 07/31/2024

Found smoke smell at control and Cust having problems with Sensor setting shutting off and needs heater complete; rqstng P&A on 1 DC92-01896A (Control) and 1 DC93-00154A (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 07/31/2024

Checked unit found ice buildup on right side of evap no frost on coils temp in freezer was 27 degress ice cream was soft ordering comp sealed system 2 times; ordrng 1 W11109499 (Filter) and 1 W11504445 (Coupling) and 1 W11504447 (Coupling) and 1 W11580057 (Comp) and 1 W11574641 (Coupling) and 2 W11506619 (Process tube)s

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near West Hartford, Connecticut 06110

Ruben C.

Job Details: 07/31/2024

Checked unit informed normal function of bottom drawers sliding in and out also freezer knob is normal instruct is fullfilled

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, Connecticut 06092

Ruben C.

Job Details: 07/31/2024

Checked unit ran diagnostics only code in memory was for lid not being opened between cycles spinning normally and draining normal have informed cust the higher the drain hose is the more water will stay in hose drain pump can not push out all water the higher it gets

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ3

Near Ellington, Connecticut 06029

Gary V.

Job Details: 07/31/2024

"Installed wash pump and control, cycled and tested fine. Unit now washing properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/31/2024

"Removed and replaced drain pump, lid latch and main control. Reassembled, plugged washer in, still will not power up. No response from UI. Ordering UI. Checked part availability and scheduled return for 8/6 PM.; ordrng 1 W11478526 (User interface), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP and 1 W11700916 DOOR LOCK"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 07/31/2024

Washer not spinning out. Ran diagnostics found F8E1(long/no fill) found screen on cold water valve clogged and supply line clogged. Cleaned and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

"Washer not spinning out. Found d broken black wire at actuator and cam stuck. Needs new harness, cam, belt, and actuator. ; ordrng 1 W11376227 (Harness) and 1 W11212745 (Actuator) and 1 W10721967 (Cam) and 1 W11213879 (Belt)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

Control panel not responding keeps getting stuck on rapid wash and will not respond to button presses. Needs new control panel. ; rqstng P&A on 1 W11135391 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

Customers complaint is water leaking from dispenser. Customer changed filter and when resetting filter light the cooling was shut off and ice melted. They turned the cooling back on and now water not dripping or leaking all checks ok.

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 07/31/2024

Customers complaint is washer making abnormal scraping noise. Ran automatic test and found worn belt slipping on pulley ; used 1 WPW10006384 (BELT) from stock

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 07/31/2024

"Installed all parts listed and ran cycle, tested fine.; dspstn on spec-tagged invntry: 1 W11700916 DOOR LOCK"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 07/31/2024

"Unit is under 1yr wp warranty per service bench. Complaint of soap left at end of cycle, dispenser door not opening. Ran cycle and verified wash motor running. Replaced dispenser and ran diagnostic test cycle, door opened fine, ran test twice more times and door opened each time fine, ran tests with outer door off, no leaking found.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER and 1 W11460946 MOTOR/SUMP"

We serviced a

HOTPOINT DRYER

Model HTDX100EM6WW

Near Denver, North Carolina 28037

Ryan S.

Job Details: 07/31/2024

Customer c complained of thumping noise. While taking unit apart found Penny was stuck in front bearing. damaging bottom fell top bearing and sliders back bearing looks good belt looks good. Pulley looks good. Quoted 398$ for repair. Customer denied repair. Inform customer. She has one week to call for repair and trip fee will come out of. Collected trip fee via check

We serviced a

LG WASHER

Model WM8100HVA

Near Springfield, Massachusetts 01107

Chris B.

Job Details: 07/31/2024

Complaint that the washer isnt powering up. Found voltage getting to the power supply but not powering up control. 2ill order parts for approval. ; rqstng P&A on 1 EBR79853404 (Control Touch Panel) and 1 EBR79950229 (Control Board)

We serviced a

LG REFRIGERATOR

Model LFDS22520S

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 07/31/2024

Complaint that the handles was loose and at the bottom is not holding. Found screws loose on all handles. Adjusted all screws and unit working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 07/31/2024

"Unit is under 1yr wp warranty per service bench. Concerns with door closing and distance between doors. Was able to raise front legs to help with closing, freezer door was as far as it could go so gap cannot be changed, but not rubbing."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/31/2024

Complaint that the washer is not turning on. Found 120v to the control board but not responding. Found bad control board. Quoted parts and labor. Customer declined the repair. Collected trip fee.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS20EVMS13

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/31/2024

Replaced parts and unit working properly. Doors closing smoothly.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 07/31/2024

Freezer door not closing properly. The slides are jamming up needs new. The ice bucket is stuck in place and not coming out when door open needs new ice bucket glides. ; rqstng P&A on 2 WP13055901 (Door slides)s and 1 WPW10170987 (Glide)

We serviced a

KITCHENAID RANGE

Model KOSE500EBS02

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/31/2024

Installed new control and heated oven to 350 degrees checked temps and oven is now heating up and all operations working to specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ3

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/31/2024

Complaint not drying heater element has continuity filled rinse aid dispenser recommended opening door after cycle is complete to help air dry

We serviced a

WHIRLPOOL DRYER

Model WED92HEFW0

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/31/2024

Replaced valve tested operation normal

We serviced a

GE WASHER

Model GTW465ASN2WW

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/31/2024

5e model number missing a 2 needs to be re dispatched correctly

We serviced a

FRIGIDAIRE REFRIGERATOR

Model PRMC2285AF

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 07/31/2024

"Some ice in lower right of freezer and along side of basket. This is the side with the icemaker. Ran icemaker and no leaking found, ice cubes all look normal. Cube size is set to small. Signs of some cubes being out of bin and ice build up had kept door from completely sealing causing frost. At this time looks like ice cube spillage. Also complaining of rf icemaker not making ice, that fr temp had said -6 with no one adjusting it and had a hard time getting it set back to 0. Working fine in testing, but did quote for interface board as it was a failure, possible stuck key.Water dispenser works fine. FFIM evap fan tests fine, harvest tests fine, no water in unit, turned heater on and tube cleared is second time the fill tube has frozen over. Will check ice production on return.; ordrng 1 5304523018 (U/I control)"

We serviced a

GE WASHER

Model GTW465ASN2WW

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/31/2024

5e model number missing a 2 needs to be re dispatched correctly

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFFH20F3QWG

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 07/31/2024

"Clogged evap, several inches thick at bottom.steamed clear, put into defrost and timer did not come out of defrost. Ordering defrost thermistor and timer.; ordrng 1 5304518034 (Defrost timer) and 1 5304496284 (Heater/thermostat)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 07/31/2024

Customer complained not cooling. Unplugged unit took off back panel plugged unit in compressor tried to start but then kicked out. Proper voltage to compressor. unit needs to compressor ordering compressor and filter drier. Office will call when job is authorized and parts come in.; ordrng 1 DA62-04309F (Drier) and 1 NF54M7151ANE01 (Compressor) and 1 2xtimeframe (2xtimeframe)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/31/2024

"Unit is under 1yr wp warranty per service bench. Full of water, will not drain, will not start.F9e1, f8e6 error codes in history. Found no voltage to drain pump. Went into diagnostics but would only do first fill. No connectivity good n either wire to drain pump, replaced harness assembly and unit drained. Tested on quick wash and unit went into manual drain, tried several times and just goes into manual drain, will not run a cycle.Ordering control, office will contact to schedule return ; ordrng 1 W11513246 (Control main), used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

KENMORE REFRIGERATOR

Model ="111.73029712"

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/31/2024

"Unit not cooling but n rf, compressor/fans not running on arrival. Fr cooling. Unit is in defrost on arrival and defrost is working. All major parts are nla.. Daewoo unit. Unit came back on and compressor/fans running. No flow into rf. There is a damper, which is nla. Collected for service call only."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Suffield, Connecticut 06093

Mike K.

Job Details: 07/31/2024

"Unit giving f2e2 error. Cannot start or make any selections. Hmi error. Cs had tried reseating control connector, retaining clip is weak, but connection secure ( j2 connector). Verified connectivity of j2 wires to Hmi. Reseated ribbon cable to Hmi. Cycled power and unit is responsive. Tested normal cycle and verified heating. If any further issues with Hmi saved quote for console/labor.Collected for labor only, no parts used."

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Brockton, Massachusetts 02302

Aimee

Job Details: 07/31/2024

"Cust vent in house putting in bagAdvise needs new vent hose and can get a indoor vent and ridged hose Found needs new heater completey; rqstng P&A on 1 DC97-14486A (Heater complete), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 07/31/2024

Complaint unit will not dispense water. Will not dispense ice not making ice either. I found refrigerator valve is humming but no water getting to valve I found at connector where water line attaches to refrigerator was blocked with iron customers on city water supply I scraped iron deposit was able to clear blockage Unit now dispensing water out of door. Also found icemaker fill tube was completely frozen over defrosted icemaker fill tube icemaker now is getting water flowing into icemaker. No further issues found with refrigerator or water systems at this time. Customer needs to call city about iron as customer is stating he has plastic waterlines throughout entirety of housenoticed city is already working on waterlines in this area as well.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR and 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS4

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 07/31/2024

"New construction, unoccupied house. Checked and found dent in upper left corner of panel. Ordering control panel.; ordrng 1 W11180283 (Control panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHW04

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/31/2024

"Customer complain filter cannot be removed. Upon arrival found filter was stuck in filter Housing .could not pull out filter from filter Housing , housing eject arm is broken. ordering filter housing .informed customer office Will call after job is authorized and parts come in.; rqstng P&A on 1 WPW10394053 (Filter housing)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 07/31/2024

Complain light under hood will not turn on down bad control board ordering control board for customer. Office will call when Marc comes in to schedule return call with other ticket.; ordrng 1 W11552018 (Control board)

We serviced a

MAYTAG DRYER

Model MGD7230HW3

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/31/2024

Checked over unit and found dryer control panel broken on right corner and not secured to Cabinet causing it to move when selecting cycles. Replaced broken console with new clipped into place correctly and unit is now operating to specs

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/31/2024

Replaced parts preheated to 350 customer will use and make sure its cooking normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Hartford, Connecticut 06120

Amanda R.

Job Details: 07/31/2024

Customer had broken ice maker part but fridge is in rocky hill at storage unit when ice maker comes in we will go to rocky hill and install ice maker ; saved tckt

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 07/31/2024

Checked unit found display showing it needs 25 cents had to call commercial techline to reprogram on control had to remove jumper on board to reprogram now unit is in free cycle mode

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Simsbury, Connecticut 06092

Ruben C.

Job Details: 07/31/2024

Checked unit found ice maker fan getting voltage but not functioning evap is also frozen over ordering thermistor. Fan assembly and evap cover; ordrng 1 W11204566 (Harness) and 1 W11407678 (Fan assembly) and 1 W11394920 (Cover)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/31/2024

Replaced lock and ran a diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11565030 LATCH

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQA

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/31/2024

"Complaint not ringing out clothing, clothing still soaking wet at the end of the cycle. I found F7 E1 error code and diagnostics fault history I found washing machine will agitate with no issues fast agitate, slow agitate. When I place washing machine into spin mode, unit will spin fast and then start to slow down and then come to complete stop all lights will start flashing on console and then have to unplug unit I found capacitor is that half of what it should be 50 ?F measuring 38 ?F I also found using a tester capacitor that the control board is still cutting out. Unit will need main control board and capacitor to fix capacitor has evidence of leaking white powdery substance on case of capacitor customer declined repair today is going to replace washing machine ."

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Monson, Massachusetts 01057

Gary V.

Job Details: 07/30/2024

Arrived and tried to establish warranty and form of payment due to being out of labor warranty. Spoke with Customer over phone and they said they didnt have any form of payment.

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSG/AA03

Near Warren, Massachusetts 01083

Gary V.

Job Details: 07/30/2024

"Installed compressor and filter drier and pressurized system and found condenser coil rotted and system with water damage, unit needs entire sealed system replaced and needs second man to lift refrigerator to get condenser coil out.; rqstng P&A on 1 Da97-11491a (Condenser coil) and 1 Da96-00843c (Ff evap) and 1 Da96-00842c (Evap), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/30/2024

Hitting cabinet in spin suspension bad quoted

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Windsor, Connecticut 06095

Jeremy B.

Job Details: 07/30/2024

"Customers complaint is washer making loud noise. Ran factory diagnostics and found cam not fully disengaging causing loose noise. Replaced cam and actuator. Ran calibration and then factory test again and all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Windsor, Connecticut 06095

Jeremy B.

Job Details: 07/30/2024

Door on water filter housing came off. Was able to reinstall and change filter. The ice bucket is cracked at bottom causing ice to fall out. The icemaker intermittently making ice needs new. Requesting authorization in parts. ; rqstng P&A on 1 WPW10558424 (Ice bin) and 1 W11546935 (Icemaker)

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE26JYMNFFS

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/30/2024

"Checked over unit and found both sections not cooling found fridge reading 50 degrees and freezer reading 15 removed evaporator cover and checked frost pattern found unit was in a defrost cycle, waited for unit to come back on and machine started to frost over evap with a light frost. Checked compressor due to noisy and found super hot could not keep ur hand on it found drawing 8 amps but pulling heat threw condenser. Checked thermistors for fridge and freezer and found reading all over due to warm temps. Unit will need new compressor kit, drier and process stub also thermistor for fridge section. Parts tentative p/a ; ordrng 1 WR87X10224 (Compressor kit) and 1 WR86X25269 (Filter drier) and 1 W11506635 (Process stub), states that autho needed"

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN1WW

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 07/30/2024

Our replaced all previously order parts. Main control had also failed for sure. Drain pump relay. Pump. I replaced all previously ordered parts tested operations no further issues found with washing machine at this time. Set user interface to personality mode number four. No further issues found everything is working fine customers hot water valve attaching two house supply not machine is leaking like a sieve turned on no leaks. Customer says they have not had hot water machine and a long time. This machine requires hot water to work properly.

We serviced a

JENN-AIR ICEMAKER

Model JUIFX15HX00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/30/2024

I replaced all previously ordered parts tested operations. Everything is now working properly. Unit is making thick ice with no problems.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/30/2024

"Replaced all previously ordered parts, tested operations no further issues found with washing machine here today. No leaking found either.; dspstn on spec-tagged invntry: 1 W11165546 VALVE and 1 W11400681 CNTRL-ELEC"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS23

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 07/30/2024

"I replaced hinges for still sticking out at top and crooked compared to right side. Called techline file #/SR# 7739141982. Manufacturer declared this thing cosmetically flawed, and no longer repairable. Customer to contact customer care team."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/30/2024

"Replaced all parts, tested operations Heater working test 13 test 5 defrost sensor pass 3 leds on. Unit producing full frost pattern going all the way down evaporator fan motor is working fine as of right now aired diffuser replaced and is working fine. Return vent between the freezer and the fresh food section is not blocked same resistance value at control board as at defrost sensor at room temperature Defrost evaporator core as well as core was still halfway frozen ; used 1 W11645127 (DAMPER CNTRL) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 07/30/2024

I replaced all previously ordered parts. I tested operations. Unit is filling with water properly. No additional issues found with refrigerator at this time.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER and 2 WPW10479155 DAMPER CNTRL

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/30/2024

"Complaint washing machine is unresponsive has a humming noise that will not stop unplugged washing machine because I am unsure what it is. I found customers complaint is true. Customer had an F8E one error code in fault history I found drain hose was shoved way too far down drain, causing an auto siphoning issue from septic field back into tub of washing machine, creating a flood water hazard. Computer to shut down forcing drain pump to come on causing customers complaint. I let control timeout itself. I fixed customers drain hose issue drain hose is now only 4 inches down into standpipe no further issues found washing machine is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/30/2024

"Customer says that issue only happened once and washer has been working properly since. Entered diagnostics, no stored error codes. Ran calibration and automatic test cycle. Both completed properly. All components and functions working correctly. Washer operating as designed with no issues."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near York, South Carolina 29745

Mitch H.

Job Details: 07/30/2024

Tested and confirmed dryer overheating. Checked and found vent hose crimped. Checked outside vent and found no airflow from vent. Advised customer that dryer is operating properly but issue is caused by vent being blocked. Advised customer that they need to have vent checked and cleaned.

We serviced a

MAYTAG FREEZER

Model MZF34X20DW08

Near York, South Carolina 29745

Mitch H.

Job Details: 07/30/2024

Removed and replaced main control and door gasket. Tested and ensured gasket sealing around full perimeter of door. Tested and control operating properly.

We serviced a

GE DRYER

Model GTD72EBSN0WS

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 07/30/2024

"Checked and tested. Found heating element bad and hi-limit blown. Requesting P&A for heater, high limit and thermostat. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WE11X21156 (Heater) and 1 WE4M398 (Thermostat) and 1 WE04X26138 (Hi-limit)"

We serviced a

WHIIRLPOOL MICROWAVE

Model WOC75EC0HS00

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/30/2024

Tested and found door switch not making every time. Right side interlock not working properly. Needs interlock. Quoted customer for repair and saved estimate. Customer wants to discuss and make a decision. Collected for service call on ck# 2834

We serviced a

JENN-AIR WARMING DRAWER

Model JJD3030IL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 07/30/2024

Customer complained unit is crooked ordering new drawer slides. Schedule return call with other two calls separate tickets same home.; ordrng 2 WPW10188461 (Slide assembly)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 07/30/2024

Installed new lid all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model G2IXEFMWS01

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 07/30/2024

Both sections not cooling. Found fans and compressor running no frost pattern. Needs new compressor and filter drier and system leak checked.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/30/2024

Replaced both valves on unit calibrated measure fill replaced Ui explained if still not happy with water pressure its on house side now

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/30/2024

Bottom door seal warped needs to be replaced need to change vent settings ; rqstng P&A on 1 W11664713 (Seal)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 07/30/2024

Drip pan full of water and giving leak error code. Cleaned pan and tested found no leaks. Water is 128degrees dishwasher leaning fwd slightly adjusted so its slightly leaning back. Will order new bottom door seal and door gasket. ; ordrng 1 W11664713 (Bottom door seal) and 1 W11483553 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/30/2024

"Checked over fridge and found fridge light dim found held led lights not coming on inside module causing light to dim out tried to reset module but same issue, module will need to be replaced. Checked over rest of unit and found both fridge gaskets ripping and magnets showing causing poor sealing in fridge section, will order new gaskets and module parts tentative p/a; ordrng 1 W11527432 (Led module) and 2 W10830055 (Door gaskets)s"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/30/2024

"Tested fridge and found unit freezing items in back of fridge section and in crisper draws, checked temps and found reading 33 degrees in middle of shelfs 30 degrees in back of lower shelf,checked amps at compressor and found reading .8 amps wile running notices cooling line had been building frost on tubbing near compressor and then backing off and going away. Unit is going to need new compressor kit,couplers and die dryer ; ordrng 1 W11580057 (Compressor) and 1 W11109499 (Drier tube) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/30/2024

"Ran washer and found unit would not sense a wash cycle correctly causing it to over fill and not wash, ran diagnostics and found shifter fault found tub spinning when agitating. Checked shifter and found it had fallen out of cam replaced shifter and recalibrated unit, ran wash cycle and unit is now working to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 07/30/2024

"Ran washer and found when running a cycle unit would not leak at all until unit would drain, found water over flowing from house drain pipe. Advised customer washer is ok and they need a plumber to look at drain pipe"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Springfield, Massachusetts 01118

Mike K.

Job Details: 07/30/2024

"Unit fills and wash motor running. Little to no spray arm movement all spray arms clogged, filter clogged. Filter screen is warped. Ordering spray arms and filter F7e1 - no heat error in history. Ran diagnostic cycle and verified heater is working. With little flow unit would not be able to heat water.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 WPW10327455 (Upper spray arm) and 1 WPW10498900 (Mid spray arm) and 1 WPW10491331 (Lower spray arm) and 1 W10872845 (Pump filter) and 1 WPW10463906 (Filter screen)"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 07/30/2024

"Unit is under 1yr wp warranty per service bench. Complaint of unit not locking/running. Broken lid strike, replaced and tested in drain/spin cycle, locking properly and spinning properly. In kitchen with no water hook ups currently. ; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 07/30/2024

"Lid lock had come free. Last visit it was loose but secured fine. Ordering lid lock and bezel. Strike is fine.; ordrng 1 W11394572 (Lid lock assy) and 1 W11545554 (Bezel), dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 07/30/2024

"Replaced control and cs to monitor, has been working fine since last visit"

We serviced a

WHIIRLPOOL RANGE

Model WFE324LWQ1

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 07/30/2024

The red wire going to terminal block terminal and power cord burnt quoted

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 07/30/2024

"Broken belt, replaced and testing fine; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC3C

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 07/30/2024

"Complaint of unit banging and making grinding boise in spin. Suspension tests good.F0e3 only error in history, overload. Basket spins freely with no grinding. Ran service diagnostic cycle.. all tests passed.Lower inspection found gear case assy has leaked oil.Transmission was done 8 months ago, but oil looks fresh.Will order gear case assy, clutch, wash plate. 2x time.Office to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W10752187 (Wash plate screw) and 1 W10902814 (Washplate) and 1 W10902814 (Gearcase) and 1 W10734521 (Clutch) and 1 2xtime (2x time), ordrng 1 W10915701 (Rotor)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 07/30/2024

"Checked over unit and found machine had been filling then making noise and never washing, checked for errors and found no codes stored let unit run thew a diagnostics cycle to reset and unit went thew properly. Ran a few wash cycles on quick wash and normal wash both setting working Properly. Advised customer to run unti an any issues plz cal back as of now unit is working to specs"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 07/30/2024

Installed new drain hose and console ran machine threw a wash cycle and all operations are now working to factory specs

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Denver, North Carolina 28037

Ryan S.

Job Details: 07/30/2024

"Customer complained unit not filling measured fill properly. Found less water dispensed. 30 dispensed at 40, 7 at 8, and so on. Calibrated twice once while on with Tech-Line. Still dispensed little less. Ordering new UI per techline . Scheduled return call with other two calls separate tickets same home. Sr# 7739599841 ; ordrng 1 W11636543 (Ui)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC506MPS00

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 07/30/2024

"Complained unit icemaker, not working, could not get icemaker to cycle also that found power to solenoid, but solenoid not opening . Ordering solenoid and icemaker already pre Id, set to keep for return call. Scheduled return call for 8-5-24 am. ; ordrng 1 W11455388 (Valve)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 07/30/2024

"Customer complained unit too has rust damage, shes upset because its so new. Took pictures. I turned customer part has to be authorized by insurance company, if authorized office will call to schedule return call when part comes in. ; rqstng P&A on 1 W11641121 (Top panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 07/30/2024

Customer complained unit wont stay on keeps powering off found motor error continuity through harness brand several tests. Ordering main control board. Scheduled return call for 8-6-24 pm ; ordrng 1 W11621180 (Board)

We serviced a

SAMSUNG WASHER

Model WA45T3200AW

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 07/30/2024

Replaced all parts ran drain and spin sounds normal

We serviced a

SAMSUNG WASHER

Model WF45R6300A

Near Thompson, Connecticut 06277

Amanda R.

Job Details: 07/30/2024

Replaced outer bellow spring operation normal stacked unit

We serviced a

LG WASHER

Model WKE100HVA

Near Ware, Massachusetts 01082

Gary V.

Job Details: 07/30/2024

Arrived and found door gasket torn and unit is stacked and needs 2 techs to unstack for repair. Will submit for second tech.; saved tckt

We serviced a

LG REFRIGERATOR

Model LFC24770ST/04

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 07/30/2024

"Inspected and found compressor overheating and drawing over 6 amps, unit needs sealed system repair, quoted and she will call."

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 07/30/2024

"Toe plate had come off, had replaced toe plate mounts last visit, one was lost and other out. Resumed using one original mount and screwed in other side, being more secure.Dispenser is broke, was able to be reset previously, does not close now. Truck stock dispenser was defective Ordering dispenser.replaced ; ordrng 1 W10861000 (Dispenser), used 1 W10861000 (Dispenser) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Hampden, Massachusetts 01036

Gary V.

Job Details: 07/30/2024

"Inspected and found motor seized and suspension rods worn out, motor under warranty and will order parts and return.; ordrng 1 W11130362 (Suspension kit) and 1 W11283592 (Motor)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 07/30/2024

"Installed timer and thermostat and cycled, unit cycling properly.; dspstn on spec-tagged invntry: 1 WP3387134 THERMOSTAT and 1 WPW10185982 TIMER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Thompson, Connecticut 06262

Amanda R.

Job Details: 07/30/2024

"E5 error code for ice maker replaced ice maker complaint not freezing well loosing milk evaporator fan running and all thermistors check ok in diagnostic needs new control ; rqstng P&A on 1 W11224256 (Control), used 1 W11658802 (ICE MAKER) from stock, states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 07/30/2024

Installed new hub and agitator. Leveled washer and ran calibration then self test and then drain and spin. All checks ok. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 07/30/2024

Dishwasher not starting. UI has partial display. Panel peeling. Needs new UI and panel. ; ordrng 1 W11660284 (Console) and 1 W11632709 (UI)

We serviced a

KITCHENAID DISHWAHER

Model KUDE48FXSS5

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 07/30/2024

Customer complained of leak from dishwasher ran unit inspected dishwasher. Found drip leak from boot on motor quote job to repair customer wanted repair replace. Replaced checked for leaks collected total vehicle card.; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP

We serviced a

WHIRLOOL RANGE

Model WFE505W0HB2

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 07/30/2024

"Customer complain, light not working in oven could not get glass on off to check light upon arrival could not get glass off tried several tools and several different ways but assembly will not come apart, ordering light assembly and lightbulb customer scheduled return for8-6-24 pm ; ordrng 1 W11594027 (Light assembly) and 1 WPW10571723 (Light)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 07/30/2024

Returned to install new control and power chord . Installed parts . Ran service mode and component activation. All functions working . Verified proper operation of the unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 07/30/2024

"Disassembled, removed and replaced FF thermistor and freezer LED module. Reassembled, turned breaker back on. Tested, thermistor reading correctly and light now working."

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