Found two error codes one for stuck UI and the other for water hazard. Neither effect performance of washer. Checked bottom of unit and all looks good. Ran diagnostics and all functions working properly. Unable to find issue. Instructed about loading and detergent usage.

"Found wash pump leaking from bottom and unit not washing well. Quoted for parts and labor. Replaced pump and found fill valve not working. Quoted additional $69.99 for water valve. Replaced valve and checked all okay. Unit washing well. ; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP , used 1 W11175771 (VALVE) from stock"

Tested and checked operation. Found compressor starts properly but condenser fan not running. Requesting P&A for fan motor.; rqstng P&A on 1 W10124096 (Condenser fan motor)

"Replaced ice box fan and control. Ran fan and ice maker tests in diagnostics. Now has proper airflow from fan, ice maker cycled and returned to home position correctly, fill valve operating properly. ; dspstn on spec-tagged invntry: 1 W10846539 FAN , used 1 WPW10675033 (Control) from stock"

"Confirmed purchase date and took picture of receipt. Found unit cooling and operating properly. Customer says that after she turned humidity control on unit began cooling. Entered diagnostics but found control would not respond to inputs. Also found freezer light switch not working correctly, has to be moved around to get light to work. Ordering control and switch.; ordrng 1 W11524469 (Control) and 1 W11396033 (Switch)"

"Disassembled, replaced wiring harness. Reassembled, tested, all functions operating properly. Ran calibration, completed correctly."

"Unit not cooling in rf, Evap clogged with frost, put into defrost and compressor still running. Quote for control board, accepted. Replaced board and programmed, put into defrost and verified heating. Steamed clear frost build up.; used 1 WPW10503278 (CNTRL-ELEC) from stock"

User interface not responding. Some buttons work other not functioning. Quoted for interface and denied. Collected for service call.

"Replaced transmission, clutch and washplate, ran spin cycle and running fine. Ran normal cycle through fill and into agitate fine, cancelled and drained fine.Installed folding door that I had taken down to access unit."

Installed all new parts. Cycled power off. Please allow 24hrs for ice production.

"Checked unit for dust covering vent on back by fan motor, customer had already cleaned behind and around rear panel. Says unit has been better."

"Unit has no available parts. Cooling but not enough, cleaned up as much as possible."

F1e2 f0e3 overload error reference number for cc 908767932 washer stating close lid when lid is closed lid lock bad replaced lid lock tested operation normal ; used 1 W11394572 (DOOR LOCK) from stock

Complaint that the unit is not cooling properly. Found evaporator frozen up. Ran diagnostic test. Heating Element is working properly and so does the thermistor. No error codes present. Evap fan is working properly and draining correctly. Defrosted all and unit running normal. Mentioned to the customer to keep an eye on the freezer side for the next few days.

"Complaint that the unit is making noises while spinning. Ran diagnostic test for agitation and spin found no noises from the basket nor gear case in the both slow and fast agitate nor on the slow and medium spin cycle but did make a 3 second screech sound in the high speed spin. Will order parts for a return visit. Will order belt and cam kit. ; rqstng P&A on 1 W11239857 (Belt) and 1 W10721967 (Splutch), states that autho needed"

Complaint that the unit is not starting a wash cycle. Customer mentioned about power outage. Error code F0E5 off balance load. Did a hard reset and rand a full diagnostic cycle. Tested out great. Did a control panel diagnostic test out good. Unit working properly. Mentioned to the customer to run a medium load first and keep an eye on it.; ordrng 1 W11319991 (Control Panel)

"Unit is filling with water hen in standby due to the inlet not closing all the way, due to a faulty solenoid Quoted 351.20.; ordrng 1 WP8181694 (Valve)"

Checked unit found wires at left hinge broken cuasing no ice ordering left freezer door putting into p/a; rqstng P&A on 1 LW11037733 (Door)

Installed new control board. Unit still behaving the same way. Ordering additional parts to solve the issue. ; ordrng 1 W10832781 (Harness) and 1 W11025157 (Sump and motor)

Washer making abnormal noise and not spinning or agitating. Found stuck rotor error code.basket not turning by hand. Found a plastic piece stuck between basket and tub. Removed and ran calibration then self test all checks ok.

"Washer not agitating. Found broken cam. Belt making squeaking noise. Replaced belt and actuator. Ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

Installed new UI and tested all checks ok.

"Not cooling either section, compressor fans running, no frost pattern on Evap. Sealed system issue, gave rough estimate before looking up parts, not a repair he is interested in."

"Installed heater, tested ok.;used1 DC97-14486A (Heater)"

"GFI tripped, ran machine and tested ok."

"F1e2 error in history (motor control fault) only error in history. ran self test, in spin, basket turning very slowly, basket turns freely.Capacitor shows good at 49.5uf on meter. Replaced and tested and motor spinning properly, completed self test fine. Recalibrated and ran through self test twice.Ran manual test, low speed spin, high speed spin, gentle agitation and heavy agitation.. then back to low speed spin, each worked properly with no issues.Cs to monitor ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Cancelled service cust did not have bill of sale

Checked unit found getting f9 e7 in memory only this code tried running diagnostics ran normal got up to speed nothing in between tub possible overloading cleared code cust will try again has been intermitent

The white freezer door gasket filthy door gaskets are fine left ff section door gasket with customer made sure door gasket are pushed in

"Inspected and found door hinge sleeves broken, replaced and cycled, tested fine. All discounts applied to cost of repair.; used 2 WP8268961 (PAD) from stock"

"Inspected and found unit shows 4 years old in entitlements. Inspected and found water valve, feed line and housing broken and cracked, manager here at store is declining estimate, going to submit estimate for our office.; O-emld tckt"

Found RC not cooling. Found no airflow to refrigerator. Fan not operating. Customer says if unit is reset it begins cooling for a day or 2 before stopping again. Order and replace control and fan assembly. ; ordrng 1 W11663222 (Damper) and 1 W11455373 (Fan) and 1 W11455229 (Control)

Customer complaint is that washer has error code F9e1 long drain. Confirmed error code and found impeller on pump broken. Replaced pump and tested. Washer is draining properly. No leaks found. ; used 1 WPW10605427 (DRAIN PUMP) from stock

"Check unit as per customer complaint unit making noise, check evaporator fan motor, condenser fan motor and compressor operation all working normal. Ran diagnostic test and ice maker and noise accrued verify by customer as the noise but unit not connected to water so turned off ice maker for now unit water is connected to unit. Unit checked working to specs."

"Tested and found inlet valve humming but not letting water in. Replaced valve, tested, now operating properly.; used 1 W11165546 (Valve) from stock"

"Installed main acu and ui panel, cycled and tested fine."

"Found unit not responding. Checked power filter board and had power at input and output. Checked main for power in. Found no power outs. ; ordrng 1 EBR79584103 (Board, main)"

"Tested unit and found fridge not Cooling properly found ice not freezing all the way, removed evap cover and found unit only frosting up two tops rungs and not frosting to the bottom of evaporator, checked compressor and found drawing .9 amps compressor faulty causing issue with cooling. Unit is covered under second threw 5th year parts and labor will order new compressor kit and coupler ; ordrng 1 W11480426 (Compressor kit) and 1 W11506635 (Coupler)"

Found noise coming from evaporator fan. Checked and found no excessive frost buildup on evaporator. Motor is bad. Ordering motor and fan blade.; ordrng 1 W11661931 (Evaporator motor) and 1 WP67006337 (Fan blade)

"Checked over unit and found machine would stop making ice then start again also fan making noise wile running, ran diagnostics and cycled ice maker found when ice maker would dump it would catch and stop not allowing ice to fall out when twisting found ice maker gear faulty. Checked ice maker evaporator and found freezing up due to drain not draining water properly unit needs ice maker kit to fix issue with ice maker. Checked fan noise and found evap fan motor loose and hitting making noise adjusted fan blade and will order new, parts tentative p/a ; ordrng 1 5303918784 (Ice maker kit) and 1 243297609 (Ice maker) and 1 809069201 (Evap fan) and 1 5308000010 (Fan blade)"

"Tested unit and found washer would not complete a wash cycle sometimes unit would go threw other times it would shut down bf spinning out, ran diagnostics and found no errors in unit ran a self test and found actuator making a grinding noise and not shifting. Checked actuator and found cam stuck not allowing unit to shift in a spin, replaced actuator due to stripped out removed cam and fix ran a wash cycle and unit is now completing and working to specs; used 1 W10913953 (Actuator) from stock"

"Replaced drain pump. Unit had been moved into garage, so used bucket and outside faucet to put some water in unit and tested in spin cycle, drained fine."

Complaint that the unit is not cooling properly in the fresh food section. Found drainage clogged. Quoted for minor repairs. Unclogged the refrigerator and both evap fan and damper working properly.; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

"Tested and found if burner is set to a low flame when downdraft is turned on, burner will go out. Per service pointer W11105867, ordering motor restrictor plate.; ordrng 1 W11106057 (Restrictor plate)"

"Customer complained unit not getting hot enough, found unit doesnt have proper voltage to unit. Only getting 120 across both l1 and l2. Informed customer to tell electrician or contractor to fix issue. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

"Broil is heating while not on, shorted relay on control.Control is nla. Unrepairable"

Unit is not producing microwaves due to a faulty magnetron but is not storing errors due to a faulty control.; ordrng 1 W11598165 (Control) and 1 W11325784 (Cntrl) and 1 W11602306 (Inverter) and 1 W11233913 (Safety thirm) and 1 W11578959 (Mag)

"Checked over machine and found unit not cooling everything warm, checked frost pattern and found ice building up only on left inlet of evaporator. Checked compressor and found running but not pumping any Freon unit backing off due to compressor failure, will order new compressor and evaporator to be safe ; ordrng 1 W10140971 (Compressor kit) and 1 W11507067 (Evaporator) and 1 W11506635 (Coupler)"

"I installed the ordered parts and tested the unit for the cx. The unit does not have the noise anymore but the door is still not closing fully. Th door switch has a lot of resistance to close. The left side seems to close fine, the right is still protruding outward not allowing the unit to start. I put some tape and cardboard to help it make contact to work until we return. Im ordering a new door switch to resolve the issue.; ordrng 1 W11551763 (Door switch), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

"Check unit freezer working normal but fresh food evaporator all ice up, parts order tentative P/A.; ordrng 1 DA97-13757A (Evaporator cover assembly) and 1 DA47-00243K (Defrost bimetal) and 1 DA32-10104N (Temperature sensor)"

"Unit needs new shift actuator, I did not have one one the truck and needed to order one. Was supposed to be scheduled for Thursday afternoon. ; ordrng 1 W10913953 (ACTUATOR), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

"Tested unit and found washer making noise wile in a spin an drain cycle, ran diagnostics and found error F9e2 water ring detected let unit run threw step 52 and found when machine went into a drain it would start to rattle and make noise, checked drain and found piece of metal had gotten into pump impeller making noise and sometimes blocking impeller and not draining causing water ring. Removed metal and ran machine thew a wash and spin all operations now working to specs"

"Checked over machine and found ice maker working properly customer wanted ice maker to be shut off inside so no more ice would be made. Shut unit off and gave customer Ed on shutting it down and back on, checked over fridge temps and found all functions working properly"

"Tested unit and found machine would not advance cycles machine would fill slowly and never wash just drain and completed, ran diagnostics and found errors for long fill and actuator checked cold water inlet screen and found plugged with sand cleaned and unit is now filling properly. Checked actuator and found when shifting into a cycle unit would make a loud grinding noise coming from actuator, replaced and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W10913953 (Actuator) from stock"

"Ran washer and found unit would not start found lid lock just locking and un locking continuously causing unit to error out and shut off. Replaced faulty lid lock assembly recalibrated unit and ran a wash cycle, unit is now locking and starting as designed all operations now working to specs ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"Inspected and found reservoir cracked, causing leak when dispensing water, will order and return to replace.; ordrng 1 WR17X11440 (Reservoir)"

"Techline SR#7736893358Inspected and found when plugging in unit, it turns its self on automatically and starts to fill. Unit has internal problem in main acu and probably a shorted ui board, will order parts and return. 2 year warranty Costco.; ordrng 1 W11556728 (Main acu) and 1 W11478519 (Ui panel)"

Tested and found that UI will light up for all cycles but unit will not start and run on any but express cycle. Also found drain pump working but very loud when running. Requesting P&A for control and drain pump.; rqstng P&A on 1 WPW10531320 (Drain pump) and 1 W10866116 (Control)

"Found pantry control not working causing dispenser, lights and other components not to work. Quoted customer for board, harness and labor. Collected for parts and service call. Ordering board and harness.; ordrng 1 WPW10769076 (Pantry drawer contro) and 1 W11170612 (Wiring harness), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

"Customer complained unit dryer not heating, upon arrival found no heat. Thermostat bad. Replaced thermostat and unit now heating , unit started cutting off, visually inspected unit a while and found loose harness to motor. Unit now heating and cycling on and off. Verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"

Customer complained of long fill error. Upon arrival found f8e1 error. Ran component activation and found cold valve getting lower but not energizing. No sediment or debris in filter. Replaced valve from ts. Reassembled unit and now unit working properly. Verified proper operation. ; used 1 W11165546 (VALVE) from stock

Unit is cutting off during the cycle and over heating due to the motor heating up and shorting. Unit also has a damaged control.; ordrng 1 W11583883 (Control) and 1 W11364931 (Motor)

"Unit not cooling in freezer, compressor and fans running. Found Evap clogged with ice, drain had made ice dam. Steamed clear ice and drain working.254 ohms on heater.Cs to monitor"

"Unit under 1yr wp,warranty per service bench.Cs said was leaking from under unit, but hasnt for last couple days. No water/ice build up in rf or fr.Pulled unit out on sliders and found cracked drain pan.Office to contact when part comes in to schedule return; ordrng 1 W11559685 (Drain pan)"

Cooled for two days again then lost complete cooling compressor running put my gauges on low side low side is in thirty inch vacuum high side below 100psi pressurized system again with 140psi of nitrogen no leaks on my connections let stand for twenty minutes pressure went down called tech support ; O-emld tckt

Found minimal frost pattern on evap indicating inefficient compressor. Order and replace compressor. ; ordrng 1 W11370574 (Compressor)

"Cx complaint that the unit is leaking water from the front left corner. I inspected the unit to confirm the complaint. I found an error code: f2e1. I ran a service cycle, all components passed with no issues. I found a service pointer about the tub ring. Im ordering a new tub ring to resolve the issue.; ordrng 1 W11590590 (Tub ring)"

Installed new glass top and tested all burners. All okay. Notice clock display was erratic and I notified customer.

Unit will not activate due to a faulty timer.; ordrng 1 WPW10117655 (Switch) and 1 WPW10185982 (Timer)

"Check unit as per customer complaint not spinning, put unit into drain and spin cycle unit drain but no spin. Check underneath unit lot of oil leak from transmission, customer decline repair not cost effective."

Called tech support was advised to replaced heater with updated heater and to also install new main board again Sr number 7736897305; ordrng 1 WPW10495967 (Heater) and 1 W11545823 (Harness) and 1 W11196400 (Control)

"Replaced control, console and harness. Also noticed moisture issue at vent area. Resealed gasket between outer door and vent."

"Found unit has a damaged, bent cabinet at lower hinge area. See photo. Called tech supported reported. Unit is under review for exchange. sr number 7736895793"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Replaced UI board all operations are normal unit ran and checked ok(Call complete)

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"I installed the ordered parts and tested the unit for the cx. The unit does not have the noise anymore but the door is still not closing fully. Th door switch has a lot of resistance to close. The left side seems to close fine, the right is still protruding outward not allowing the unit to start. I put some tape and cardboard to help it make contact to work until we return. Im ordering a new door switch to resolve the issue.; ordrng 1 W11551763 (Door switch), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"

"Checked unit found main interface not responding could not get into diagnostics ordering interface and control; rqstng P&A on 1 W11506011 (Control) and 1 W11460962 (Interface), states that autho needed"

Filter drier was too close to cabinet cuasing vibration adjusted filter drier and other tubing tested normal

Checked unit found ice bin jammed with ice adjusted ice chute flap and informed cust ice bin should be dumped if not using ice much

Checked unit no error codes reinstalled harness for latch onto control was slightly loose tested operation

Installed inlet and out let water tubes and tested. Water is working properly.

"Recovered refrigerant in system, replaced compressor and drier. Pulled unit into vacuum and held fine for ~15 minutes. Charged with 5.3oz r134a. Compressor will not come on. Came with new starter and that was installed with failure put on old starter and same.Reordering compressor.Customer has newborn and needs working fridge. Explained only thing we can do is order compressor. Verified with office. Randy at office said to have cs contact whirlpool customer service 1-800-253-1301. Cs had me leave unit out, was out on arrival.Office to contact customer from return. 2x time; ordrng 1 W10507884 (Compressor) and 1 2xtime (2x time) and 1 W11506635 (Coupler), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 WPW10143759 FILTER DRIER UV"

Cx complaint that the units door gaskets are not staying in place. I inspected the unit to confirm the complaint. I found both gaskets are ton and not sealing properly. The unit needs new gaskets. Im ordering the parts for the return visit.; ordrng 1 W10838574 (Door gasket) and 1 W10861499 (Door gasket)

Checked unit found drain pump seizing up replaced drain pump tested operation normal; used 1 W10876600 (Drain pump) from stock

Right side door sticking out at bottom not sealing completely took pics ordering right side door; ordrng 1 W11449026 (Door)

Checked found console not responding on all buttons power not working unless you unplug and plug back in had error code for stuck key ordering control and facia leaving fuse with cust; ordrng 1 W11413567 (Facia) and 1 W11618917 (Control)

"Check unit as per customer complaint no operation, 120 volts to control with no response from control button only light up unable to power off or cancel. Parts order tentative P/A; ordrng 1 W11481116 (Control)"

"Customer complained unit wont turn on. Inspected unit and found unit work turn of but not start. Inspected control and took off door top panel and found door lock had malfunction and wouldnt unlock, or the latch was in the lock position when opened. Was able to pull out door lock latch to open position and unit now working properly. Verified proper operation by running normal load unit is starting ,filling ,washing and draining."

"Customer complained that she ran one entire load with no issue. The at end of second load got new f6e2 error. Ran diagnostics and new error code f6 e2 error now in memory, checked harness from acu to Ui. , issue is new and wasnt present at last call. Ordering Ui and acu control schedule return call for 7-28-23; ordrng 1 W11400681 (Control) and 1 W11112656 (Ui panel)"

"Customer complained of squeezing and banging noise. Ran unit in Stevie mode and in spin mode you can hear a loud squeaking noise coming from shock absorbers. When unit was completely empty unit got off balance 1 of 3 times when running spin mode. Shocks are faulty, ordering shocks. Scheduled return call for 7-31-23 am( customer couldnt do earlier) customer said hes trying to get it replaced because the dryer was dropped and it is being replaced today. Informed him shipping bolts are off and no physical damage is present but shocks are faulty. Told customer to call office to cancel call if unit does get replaced. ; ordrng 4 W11545322 (Shock)s"

"Customer complained lid lock broke. Upon arrival found strike was broken and customer had glued it back together to get it to work until repair. Replaced strike from ts, reassembled and ran service mode to check function of lid lock and all other functions. Verified proper operation. ; used 1 W11457841 (Strike) from stock"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

Customer just had dryer installed per customer last week has not ever gotten hot. I found customers outlet receptacle had experienced a thermal event power cord is perfectly fine. Unit does not have proper voltage. Getting to receptacle were power cord plug plugs in. Unit is completely operable no issues found with heater or thermal cut outs. Issue is voltage related and proper voltage has 120.5 V across black and white wiring but red and white wiring has zero red to black wiring has 1. 1 V. should have 240 V.

Replaced left crisper door and Ui and ice door customer states its been working good since last visit

"I installed the ordered parts and tested the unit for the cx. The unit is still making the noise. I tried another new motor with one I had in TS, same noise. I checked and rotated rollers, same noise. I checked the idler, no issues with the idler. I called techline to document the issue. The said the noise is normal and the sounds should improve with clothes in the unit. I went to the unit next door and it did not make the noise. I checked the frame of The unit making noise and found multiple area of the frame bent and crooked. I took photos and called Randy. Im ordering a new drum, cabinet and rear bulk head to resolve the issue.Sr7736894031; ordrng 1 8533643 (Cabinet) and 1 W11025920 (Leveling legs) and 1 W10828431 (Bulk head) and 1 W10899578 (Drum)"

"Found multiple issues, unit not defrosting, defrost drain clogged and ice maker frozen over as well. Unit needs a defrost limiter. Cleared defrost drain. Ice maker news gasket kit. Will submit for authorization and return asap. ; rqstng P&A on 1 242095404 (Kit, ice maker gasket) and 1 5304521781 (Thermostat) and 1 242006902 (Cover, evaporator)"

Complaint oven is not heating properly will not go above 250? during pre-heat. I found bake element had failed spectacularly. I replaced bake element or tested oven. Everything is heating properly. No additional issues found.; used 1 W10779716 (ELEMENT) from stock

"Complaint lid is broken makes a horrible noise dying during operation. Cannot close lid, broken near hinge area. I am ordering new lid and hinges and hinge screws. I found noise is caused by gearcase fat has leaked a lot of oil, all over floor and unit unit will need motor gear case everything on the lower end and washplate replaced. Office to call customer when parts come in. I also found unit has an F5e1 5 E2 f8e2 error codes Latch failure. I also found tub has excessive bounce suspension rods failing. Washplate seized on shaft. Hot water valve is very slow valve squealing as well As water is activated no debris in valve body screen. ; ordrng 4 W11404293 (Screw)s, rqstng P&A on 1 WP8572974 (Hinge) and 1 WP8563965 (Hinge) and 1 W11117421 (Lid) and 1 W11117421 (Latch) and 1 W10721967 (Clutch) and 1 WPW10427633 (Shield) and 1 W10913953 (Actuator) and 1 W11239857 (Belt) and 1 W11283592 (Motor) and 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 6 WP8533953 (Screw)s and 1 W10902814 (Washplate) and 1 W10752187 (Screw) and 1 W11130362 (Suspension rods) and 1 W11127357 (Valve assembly)"

Compressor was grounded piston not pumping. Need to replace compressor. My torch stopped putting out need to come back tomorrow and finish job. Call office and have them put back on sch3dule; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR