We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Lowell, NC 28098
Ryan S.
Job Details: 12/22/2023
Customer complained unit not heating . Found unit not getting proper voltage. Proper voltage at receptacle but receptacle was not transferring power to the pigtail. Unit needs new receptacle. Informed customer to call electrician.
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Belmont, NC 28012
Ryan S.
Job Details: 12/22/2023
"Customer complained unit wont start. Found door switch good, thermal fuse good. Proper power to unit. Found power to timer and motor. Found exhaust pipe inside unit was. Or proper installed so debris and lint were filling inside of unit, which shorted out motor, and timer. Ordering motor, timer, start switch and fan wheel. She doe return time for 12-28-23 am. ; ordrng 1 WPW10448901 (Motor) and 1 WP3977456 (Start switch) and 1 W10854240 (Timer) and 1 WP696426 (Fan wheel)"
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL07
Near Belmont, NC 28012
Ryan S.
Job Details: 12/22/2023
"Returned to install all parts ordered. Installed spark module, orifice tubing switch harness and cooktop. Reassembled and ran all. Burners, all burners ignited properly, verified proper operation."
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Stanley, NC 28164
Ryan S.
Job Details: 12/22/2023
"Customer complained unit cuts off randomllu after 10 or so minutes of running. Even on timed dry, but will cut back on after it possibly cools down. Ran unit and found motor making loud noise and also drum wheel making noise, ran unit and unit didnt cut off at about 10 mins of running,called Saftey to report issue, they recorded findings. Needs motor, fan wheel and dryer repair kit. Quote 490$ for repair and saved quote. Customer didnt want to repair unit."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/22/2023
"Tested unit and found machine not washing and not spinning out clothes ran a test cycle and found agitator spinning out of control when unit shifted into a spin found when agitating the agitator would move super slow and make a loud noise, tried to remove agitator but is is ceased to the Gearcase checked actuator and motor and found motor pulley loose and not grabbing actuator making noise and not shifting into a full cycle. Will order new actuator,motor,hub Washplate, capacitor and screw for Washplate parts tentative p/a extra labor and time needed ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10752187 (Screw) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Motor), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/22/2023
"Checked over unit and found fridge temps all over the place and not holding sometimes the fridge would freeze and the freezer would be warm then the fridge would be warm, checked frost pattern and unit would frost up and stop almost half way and unit is making a gurgling noise, tried to recharge unit and same issue frost pattern would not advance, unit is restricted and may have a leak in cabinet will need to flush with nitrogen and pump down to find leak. Unit should be replaced with a new fridge, will order evaporator and couplings to be safe extra time needed plz ; ordrng 1 W11562258 (Evaporator) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Stub)"
We serviced a
WHIRLPOOL DRYER
Model MDE2500AYW
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/22/2023
"Tested unit and found when tumbling dryer would make an awful squealing noise, removed drum and found rear right roller rusty causing noise, lubed rollers and idler and cleaned shaft roller is now operating normally. Ran dryer and unit is working to factory specs ; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/22/2023
"Tested unit due to not cleaning and found errors F9e2 draining or drain pump electrical issue f8e4 inlet over fill switch open, let unit and checked water levels found ok used clear door and checked washing found middle wash arm spraying water from center of wash arm checked wash arm and found split and not sealing causing water to flow out of middle and never move wash arm. Will order new diverter and manifold parts tentative p/a ; ordrng 1 W11545334 (Manifold) and 1 W11507999 (Feed tube), states that autho needed"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Matthews, NC 28105
Jeff L.
Job Details: 12/22/2023
Found wire loose in 4x4 box reattached unit ran and checked ok
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Meriden, CT 06451
Jimmy R.
Job Details: 12/22/2023
"Checked over unit and found washer would only put cold water into machine never hot water, cycled hot valve on and unit never would come on. Removed console and found hot selinoid connection only connected with one terminal this was not allowing power to valve fully and never coming on, reattached and hot water came right on and all operations are now working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 12/22/2023
Customer complaint is that dishwasher was not getting water. Ran diagnostics cycle and no error codes. Washer filled but did not wash. Motor just clicks. Ordered wash motor assembly.; ordrng 1 W11613479 (Wash Motor Assembly)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Bristol, CT 06010
Chuck M.
Job Details: 12/22/2023
Installed cam and inlet valve. No leaks found. Checked ok.
We serviced a
JENN-AIR RANGE
Model JGRP430HL05
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/22/2023
"Disassembled, found that one wire of harness was pinched between valve bracket and front panel and shortened. Replaced harness, spark module and igniter. Reassembled, tested, all cooktop burners and oven operating properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/22/2023
"Tested dishwasher, confirmed unit leaking from heater at back right. Removed heater, found both washer eaten away and missing. Replaced heater, tested, no leaks found. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW00
Near Worcester, MA 01604
Aimee Z.
Job Details: 12/22/2023
"Wrong lights order center light led and needs new gasket right doorCust has broken shelf right door bottom bucket shelfCwa cost 67.22; ordrng 1 W11527432 (Led light) and 1 W10830276 (White gasket), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Hartford, CT 06114
Jeremy B.
Job Details: 12/22/2023
Ice still forming on evap causing poor cooling. Needs new defrost control and harness with bimetal. ; ordrng 1 W11577965 (Defrost control) and 1 W11577969 (Harness)
We serviced a
WHIRLPOOL DRYER
Model Medx6stbw1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 12/22/2023
"Customer had start switch removed when I arrived, reinstalled, tested, dryer would shut off after a few seconds. Tested and secured connection on back of timer, dryer and all controls and components now operating properly. Collected for service call on cc."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/22/2023
Washer is in a Commercial dry cleaner and laundry and used for commercial purposes. Advised customer that warranty will not cover a home washer for commercial use. Advised customer to call Maytag commercial division or if he needs guidance through the process to call our office. No work performed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/22/2023
Water leaking at the bottom from the motor sump assy. Needs a new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/22/2023
Installed new outter tub and basket but when trying to get tub ring on the tub is slightly warped and tub ring not fitting. Found control pane cracked meds new. ; ordrng 1 W11219115 (Outter tub) and 1 W11478525 (Control UI) and 1 W11590590 (Tub ring) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV00
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/22/2023
Found led in fresh food section burnt out causing lights to flicker. Customer will buy new bulb and replace themselves.
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS00
Near New Britain, CT 06051
Jeremy B.
Job Details: 12/22/2023
Oven not working. Found it in demo mode. Was able to get out of demo mode and program all checks ok.
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Britain, CT 06051
Jeremy B.
Job Details: 12/22/2023
Dryer not heating. Found open high limit. Replaced and tested found very little flow of air exhausting. Found lint Shute clogged. Cleaned and tested all checks ok with dryer. The vent is very long and must be cleaned and shortened.; used 1 279816 (THERMAL KIT) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Southington, CT 06489
Jimmy R.
Job Details: 12/22/2023
"Tested unit and found washer stuck in a drain cycle and unit would not stop, ran diagnostics and found errors F0e5 off balance load f0e2 over suds canceled out unit and recalibrated machine unit went threw as designed. Ran a wash and spin cycle and unit is now going threw as designed, advised customer on over suds and running vinegar thew a clean cycle also water pressure would come in normal then slow way down advised it may get to a rinse and start over they will be fixing the water and it should be ok after."
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/22/2023
"Tested unit and found machine would never start a cycle unit would come on start and go right to done, checked errors and found tachometer error checked actuator during a test cycle and found no engaging, replaced faulty actuator and ran a calibration cycle unit went thew, ran a wash cycle and machine went right to done again never washing. Checked harness and found when moved harness and ran unit would go threw and work once moved again it would stop harness faulty going to actuator. Will order new harness,cntrl and valve due to cold water slow and valve is very noisy no settlement in screen.; ordrng 1 W11626074 (Cntrl) and 1 W11513255 (Valve) and 1 W11643701 (Harness main), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JS0
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/22/2023
"Checked over unit and found oven not heating up and erroring out, checked errors and found F6e1 oven over temp when heating, checked oven sensor and found reading 800 ohms should read between 1,000-1200 replaced faulty sensor and heated oven to 350 degrees checked temps and unit is now heating and operating properly ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"
We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/22/2023
"This time Cust had runningIce is thin and water found the cabinet hot and was restricting air flow very hot, cleaned and advised Cust to leave Cust cover off ice maker advised customer to wait week end and call us"
We serviced a
GE COOKTOP
Model PHP9036DJ5BB
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/22/2023
Installed new front burner and tested complete
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/22/2023
Found timer not working on time setting also the drum is shaped like a egg need two parts for good repair. Office please reschedule when customer calls inPart#WPW10436303Part#W10899578***please drop ship drum to customer please***; ordrng 1 WPW10436303 (Timer) and 1 W10899578 (Drum)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/22/2023
"Tested washer, found it trying to start cycle but after a few seconds going straight to done. Checked and found capacitor weak. Replaced capacitor from t/s, tested, all cycles and functions operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/22/2023
"Removed and replaced main control and heater. Reassembled, tested and checked for leaks. Dishwasher operating properly and no leaks. Reinstalled in cabinet.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Amherst, MA 01002
Mike K.
Job Details: 12/22/2023
"Unit under 1yr wp warranty per service bench.Replaced broken lid strike, verified function in drain and spin cycle, pausing/starting to operate lid lock, display showing sensing of lid closed and open.; used 1 W11457841 (STRIKE) from stock"
We serviced a
SAMSUNG RANGE
Model NY58J9850WS
Near Northampton, MA 01060
Mike K.
Job Details: 12/22/2023
"Replaced element and tested on bake cycle, heating properly."
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/22/2023
Replaced UI UNIT RAN AND CHECKED OKCALL COMPLETE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHN0
Near Denver, NC 28037
Ryan S.
Job Details: 12/22/2023
Returned to install new Ui panel. Installed panel and. Checked all buttons for proper function. Ran quick wash and then ran cancel drain. Verified unit working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stanley, NC 28164
Ryan S.
Job Details: 12/22/2023
"Customer complained when she tried to run a load it goes strait to done after a couple minutes. Upon arrival ran diagnostics, found f7e4 error. Inspected under unit and found slider was defective , replaced slider from ts. Ran unit though service mode and all funtions working . Verified unit working as designed. ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details: 12/22/2023
Cx complaint that the spray arm manifold does not stay in place. I inspected the unit to confirm the complaint. I found the manifold housing on the sump motor has separated and the feed tube is splitting as well. The unit needs a new feed tube and sump cover to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10455271 (Sump manifold cover) and 1 W11540183 (Feed tube)
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, NC 28262
Robert A.
Job Details: 12/22/2023
"Cx complaint that the unit shakes and bangs heavily when washing towels. I inspected the unit to confirm the complaint. I found no error codes and calibrated the unit. I ran a service cycle as well, all components passed with no issues. I showed the use and care guide about proper load procedure. The garments should be dropped in small piles not wrapped around the agitator. The unit is working as designed."
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Charlotte, NC 28213
Robert A.
Job Details: 12/22/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Charlotte, NC 28262
Robert A.
Job Details: 12/22/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2 HUB
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/22/2023
Customer complaint is that dishwasher is not washing. Ran diagnostics and found no error codes. Ran normal cycle and wash motor is receiving voltage but not running. Ordered wash motor assembly. ; ordrng 1 W11680075 (Wash Motor Pump Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/22/2023
Found unit unstable on uneven basement floor. Found off balance pause error F0E9. Adjusted leveling legs to stabilize washer and tested. All checks ok. Suspect washer had an off balance load that had caused washer to move and because floor is uneven washer became unstable. Advised customer about loading and adjusting legs if needed. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP
We serviced a
ADMIRAL WASHER
Model WFW95HEDW0
Near Enfield, CT 06082
Gary V.
Job Details: 12/22/2023
"Inspected and found multiple problems, faults for water level sensor, control stalling at initial fill on warm water selection. Replaced sensor and quoted for main acu replacement. They will call.; used 1 WPW10448876 (SWITCH-WL) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Amanda R.
Job Details: 12/22/2023
Sr7738083029 called tech support the cavity liner thermistor open in test two ; ordrng 1 W11575358 (Thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Manchester, CT 06042
Amanda R.
Job Details: 12/22/2023
Complaint ice cream soft went over what the best settings for freezer to be the coldest ff section cooling normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Coventry, CT 06238
Amanda R.
Job Details: 12/22/2023
Freezer led not working ceiling leds in ff section not working the service pointer dosent match this serial number customer refused to pay
We serviced a
MAYTAG RANGE
Model MER4800PZ0
Near Mansfield, CT 06250
Amanda R.
Job Details: 12/22/2023
Baking taking longer to cook showed customer how to change calibration ; ordrng 1 W11564652 (Control)
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Holyoke, MA 01040
Mike K.
Job Details: 12/22/2023
"Replaced main control. Recalibrated and ran self test twice with no issue. Ran normal cycle through fill and into agitate, cancelled and drained fine. Ran drain and spin cycle and worked fine..; O-emld tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28269
Robert A.
Job Details: 12/22/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/22/2023
"Found belt hitting plastic cover the splines had wore down to the point that the pulley had dropped down. I replaced the cam and belt unit ran and checked okCall complete; used 1 WPW10006384 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/22/2023
Customer was informed by whirlpool that the serial number fell I. The range of P&L when I spoke with Jeff he and Randy determined that the serial number was out of range for P&L. I advised customer of this issue and they called whirlpool to seek P&L. At this time Im collecting trip charge and advised customer to call back will leave estimate at this time.Part#W11683243
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near West Hartford, CT 06117
Chuck M.
Job Details: 12/22/2023
Customer complaint is that dishwasher was leaking intermittently. Customer found water in drip tray and cleared. Found dishwasher leaning forward and not level. Leveled dishwasher.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FRFN2823AS3
Near Bristol, CT 06010
Gary V.
Job Details: 12/22/2023
"Inspected and found left side ff door hinge bent and mullion strip not connecting to cabinet, will submit estimate and call with return date.; rqstng P&A on 1 5304530888 (Left ff door lower hinge) and 1 5304530853 (Mullion strip)"
We serviced a
SAMSUNG OVEN
Model NE594R0ABSR/AA
Near Agawam, MA 01001
Mike K.
Job Details: 12/21/2023
Replaced convection fawns verified working with n convection bake.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, NC 28216
Robert A.
Job Details: 12/21/2023
Cx complaint that the units lid is not opening. I inspected the unit to confirm the complaint. I found the lid lock not engaging. I replaced the lid lock with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/21/2023
Range displaying f8e0( upper cooling fan too low) this model only has a convection fan. The control isnt programmed properly. Called tech support needs new control.; ordrng 1 W11594263 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Hadley, MA 01035
Mike K.
Job Details: 12/21/2023
"Replaced main control board, ran broil for over 5 minutes with no issue."
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Bessemer City, NC 28016
Ryan S.
Job Details: 12/21/2023
"Customer complained back right burner not working. Asked customer for purchase recipe, tenant said she was renting and called someone, they said landlord was coming. Landlord came and said he was told by whirlpool that they could tell it was under warranty. Informed him since unit isnt in entitlements proof of purchase is needed. No one in office was available, customer called whirlpool , customer service said that it was in warranty 5-30-23. Technician got on the phone with me and said it is showing in their entitlements that it is in warranty. Double checked model serial number and she said yes its showing as 5-30-23 purchase date. Replaced parts from pre id ts. Verified proper operation of left rear burner . ; dspstn on spec-tagged invntry: 1 WP3149404 INFINITE SWITCH"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, NC 28213
Robert A.
Job Details: 12/21/2023
Cx complaint that the unit bangs aggressively to begin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit did aggressively shake during spin. I checked the leveling feet and one of the leveling feet came out of position. I corrected the position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Charlotte, NC 28215
Robert A.
Job Details: 12/21/2023
"Cx complaint that the units broil element heats more on all oven settings. I inspected the unit to confirm the complaint. The bake element heats during bake, the bake element ohms are 24 ohm within range. The broil element is very bright on even on bake cycles. I traced the schematics and the K2 relay is stuck open. I removed the red wire from the thermal fuse while the oven was off and there was still 123v on the blue wire at the thermal, there shouldnt be unless the oven is on. When I reconnected the red wire there was 123v from the open relay at p 5-4, there shouldnt be when the oven is off. The 7nit needs a new control board to resolve the issue. I quoted the cx for the parts and collected the service call by CC. The cx does not want to repair the unit.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
MAYTAG DISHWASHER
Model MDB8959AWS6
Near Torrington, CT 06790
Jimmy R.
Job Details: 12/21/2023
"Checked over unit due to leaking water and found water had been leaking from the front of machine, removed kick panel and checked all connections and drain hose found all ok. Ran unit and noticed machine was tipped forward and the front legs had fallen down, fixed level of unit and secured front legs to stay ran unit threw a normal wash and a heavy wash and no leaking, rechecked drain line and water connection and all are dry, unit operating to specs ; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, SC 29745
Mitch H.
Job Details: 12/21/2023
Tested and ran diagnostics. All fans operating properly and quietly. Found damper making rattling noise as it moves. Ordering damper.; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 12/21/2023
"8033892692 Mary call first and for everything complaint left rear front, right rear right elements will not heat at all. I found three infinite switches have failed. I found front right element appears to have never been plugged in correctly. Main power wire had grounded out to frame, causing element damage and harness damage leading to failure of front right infinite switchand element infinite switch for front, right element element, and harness. Harness on back order office to call when part comes in.; ordrng 1 WP3149400 (Infinite switch) and 1 W10823696 (Element front right) and 1 W11134602 (Right cooktop harness), used 2 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ06
Near Northampton, MA 01062
Mike K.
Job Details: 12/21/2023
"Unit under 1yr wp warranty per service bench. Rf door not sealing upper right hand side and top. Door had been switched when installed. Reformed seal and sealing fine. Instructed to leave door closed for next several hours to let door gasket reform.Unit is also out of level, but adjustment are already at max to level front to back, no further adjustments can be made"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/21/2023
"Customer complained unit leaking into drip tray, from little black drip hoses on each side and from the front corner. Ran unit with customers detergent and with front panel off to check inside door while running. Found leak from left side down side, installed clear door and ran unit.mfound water getting past door gasket. Replaced gasket and ran unit. Verified no leaks ; used 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 12/21/2023
Installed wash plate spin basket and suspension rods with gearcase and calibrated and tested When pulled old basket there was no drive hub clip.Used truck stock to secure tub.; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Burlington, CT 06013
Chuck M.
Job Details: 12/21/2023
Installed control and tested. All keys are working.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/21/2023
"Complaint unit was not keeping time. I found unit needs to be prepared to Unit is now paired to Wi-Fi and is keeping time automatically updated Clock by itself. No additional issues found no error codes and fault history customer recently had the user interface, replaced and main control board replaced by a different servicing company for the same problem unit would not keep time."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 12/21/2023
"Complaint, when unit is powered on, makes a high-pitched beeping noise that will not beep but just whistles I found user interface is being shorted across on amplifier speaker to whistle due to cockroach infestation cannot service due to cockroach live bugs running across computer systems."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, MA 01027
Mike K.
Job Details: 12/21/2023
"Replaced icemaker, new part had a cracked fill cup, was able to transfer fill cup from original. Advanced icemaker and filled, which original had failed to do in several attempts last visit. Cs to monitor; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 12/21/2023
"Removed compressor using APA and manufactures recommendations. Recharged with 68 g R600a.; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504433 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL RANGE GAS
Model WFG550S0HZ1
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/21/2023
"Complaint knobs, not turning cooktop on anymore I found three of the knobs are split and broken plastic knobs and two of them are perfect. Unit will need new knobs to fix no additional issues found at this time with oven or cooktop. customer declined repair is going to pursue alternative options."
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAES
Near Gastonia, NC 28056
Jeff L.
Job Details: 12/21/2023
Replace parts ordered unit ran and checked OK call complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near East Hampton, CT 06424
Jeremy B.
Job Details: 12/21/2023
Fresh food section not cooling. Customer said back wall in freezer frozen. Removed panel found loose heater connector secured. Please alloy24hrs for temps to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Middletown, CT 06457
Jeremy B.
Job Details: 12/21/2023
Not making ice and water stops dispensing a few seconds after water flows the first time after a couple hours then starts flowing after a few mins again and you can fill as many cups as you want. Called tech support and there are no recommendations for repair unless problem when running test 120 in diag the motor on icemaker only hums and not turning needs new icemaker. Called tech support was given this SR# 7738076970 customer will buy and install.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/21/2023
Installed new insulation and toe kick all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/21/2023
Complaint not dispensing water out of the refrigerator like it should. I found water filter is clogged creating a low water pressure issue while customers trying to dispense water. I am installed blue by bass cap. Customer had full water pressure is dispensing with no issues. No additional refrigerator shes found at this time. No additional issues reported by customer at this time either
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, CT 06040
Jeremy B.
Job Details: 12/21/2023
"Fresh food section not cooling properly. Found evap fan not running getting 0vac. Reset power and fan came on and unit cooling properly. Will order and replace control. ; ordrng 1 W11548534 (Control), dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Holyoke, MA 01040
Mike K.
Job Details: 12/21/2023
"Cs believes basket disconnected from washer. Found unit full of water with blanket, not disconnected just compressed with weight. Unit not responding l, wont turn on. 120vac at wall and at control, no light on control.Quoted for control/labor, saved estimate and collected for service call only."
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near West Springfield, MA 01089
Mike K.
Job Details: 12/21/2023
User interface not responding. 120vac to control and 5vdc going to interface. Is corrosion at connector on control. Cs replaced harness and same.Quoted for user interface with explanation control may also be needed.Saved quote and collected for service call
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.64082200"
Near Medway, MA 02053
Aimee Z.
Job Details: 12/21/2023
Tested key pad all working through key pad testTested Contrl @ p3-14 to p4-2 no resNeed Contrl n/a
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 12/21/2023
"Washer not draining. Found broken wire was able to repair ran test washer not agitating cam broken. Replaced and tested all checks ok will replace harness. ; rqstng P&A on 1 W11643701 (Harness), used 1 W10721967 (CAM KIT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/21/2023
Found the wash pump not working no error code for wash pumpDiverta valve stuckCust buying new
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killingly, CT 06239
Amanda R.
Job Details: 12/21/2023
Cant collect 129 need to reschedule with cc on file
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/21/2023
"Customer complained of noise. Confirmed complaint, inspected unit and found motor shaft damaged causing fan wheel to break and cause noise. Ordering fan wheel and motor. Scheduled return call for 12-28-23 am. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan wheel.)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/21/2023
"Retuned to install new gearcase, installed gearcase and reassembled unit. Ran service mode and all functions working properly. Ran spin several times and no noises out of ordinary operation. Verified unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM0
Near Torrington, CT 06790
Jimmy R.
Job Details: 12/21/2023
Checked ice maker for leaking and found water was pushing up threw waterline connection in ceiling of fridge checked ice maker and found fill channel on ice maker clogged up causing water to back up and freezer then freeze over. Removed ice maker and melted ice reinstalled and cycled water found water now filling properly and all operations working to specs
We serviced a
KITCHENAID RANGE
Model KIRS608BSS0
Near Vernon, CT 06066
Gary V.
Job Details: 12/21/2023
"Inspected and found both left side and right side surface induction controllers no longer functioning, quoted and they will call."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near South Windsor, CT 06074
Gary V.
Job Details: 12/21/2023
"Installed new dryer drum and cycled, tested fine."
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN-1
Near South Windsor, CT 06074
Gary V.
Job Details: 12/21/2023
"Inspected and found micro door assy harness connector and display board malfunctioning, quoted for door replacement and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Killingly, CT 06241
Amanda R.
Job Details: 12/21/2023
Not freezing ice cream not making ice in either ice maker condenser coils dirty cleaned if dosent fix issue will need sealed system work
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Putnam, CT 06260
Amanda R.
Job Details: 12/21/2023
Cockroaches literally walking all over washer
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Farmington, CT 06085
Chuck M.
Job Details: 12/21/2023
Customer complaint is that water was leaking from ice room onto dispenser pan. Inspected and found ice maker overflowed and was not seated properly. Corrected ice maker seat position. Advised customer to allow time for unit to stabilize.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Mbf1958xes3
Near Burlington, CT 06013
Chuck M.
Job Details: 12/21/2023
Customer complaint is that refrigerator was making a clicking noise. Inspected and found ice maker was cycling and shut off arm was pulled out of ice maker. Customer mentioned that unit leaked as well. Found drain covered with ice. Cleared drain and left ice maker unplugged. Customer does not use ice maker.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Harwinton, CT 06791
Chuck M.
Job Details: 12/21/2023
Installed dishwasher door panel. Checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Belmont, NC 28012
Jeff L.
Job Details: 12/21/2023
540-476-0237 William call to schedule appt. Tried to call office to schedule but no one was available Part#W11622490Part#W11414078; ordrng 1 W11622490 (UI) and 1 W11414078 (Tub seal)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/21/2023
Unit was not level all other operations are normal.. unit ran and checked okCall complete
We serviced a
WHIRLPOOL DRYER
Model LER8857EQ1
Near Charlotte, NC 28212
Jeff L.
Job Details: 12/21/2023
"Found dryer heating normally. When pulling the vent off back of dryer I noticed the vent underneath the house was broke off due to customer having insulation put under house last week. The dryer is working and operating normal. The problem is the venting is right thru the floor and hitting insulation backing heat and moisture back into dryer giving off a heated burn smell. I advised customer to have code pipe put in 4 galvanized pipe, there is nothing wrong with the unit.Call complete"
We serviced a
WHIRLPOOL DRYER
Model MDE5500AYW
Near Avon, CT 06001
Chuck M.
Job Details: 12/21/2023
Customer complaint is that dryer had a burning smell. Checked inside dryer and no signs of any burning. Dryer is cycling properly and venting is clear. No problem found.
We serviced a
LG DRYER
Model DLE7100W
Near Enfield, CT 06082
Gary V.
Job Details: 12/21/2023
"Customer canceled, she will call back in if she needs service."