Service History 378 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/07/2023

"Returned to install new gearcase and Washplate. Installed all parts and reassembled unit, ran service mode to test functions, all functions working properly and spin and agitate working with no noises out of proper operation. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11449840 GEARCASE"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS22

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 12/07/2023

"Retuned to install control board/acu. Installed control and reassembled unit, ran microwave and oven. Unit working as designed with no error codes."

We serviced a

GENERAL ELECTRIC HOME LAUNDRY - E

Model GTW465ASN2WW

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/07/2023

Returned to install parts ordered. Installed new shifter and belt. Ran unit through drain spin to test function. Unit working as designed. Showed customer unit spinning. Verified proper operation.

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/07/2023

"Customer complained dryer wont start. Found proper voltage to unit. Checked door switch, belt switch and fuses. No issue found, found start switch when jumped works bit only on some section of timer. Ordering timer and start switch. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 WE4M416 (Start switch) and 1 WE04X24550 (Timer), states that autho needed"

We serviced a

KITCHEN AID WALL OVEN

Model KEBS109BSS00

Near West Hartford, Connecticut 06107

Chris B.

Job Details: 12/07/2023

Replaced part and unit running normal. Showed customer the blower fan working correctly. 1yr warranty on parts and labor.

We serviced a

JENN-AIR WALL OVEN

Model JJW3830WS00

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 12/07/2023

Customer complaint is that oven turns on by itself and display is intermittent. Inspected and found UI making commands and oven is going through start functions on its own. Quoted customer for P&L. Customer will decide later.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Canton, Connecticut 06019

Chuck M.

Job Details: 12/07/2023

Customer complaint is that washer has error code F9e1 long drain. Ran diagnostics and confirmed error. Found drain pump wire broken. Ordered harness and drain pump. ; ordrng 1 W11591637 (Harness) and 1 W11399437 (Drain Pump)

We serviced a

KITCHENAID OVEN

Model KFGD500ESS11

Near Burlington, Connecticut 06013

Chuck M.

Job Details: 12/07/2023

Customer complaint is that flames on cooktop are too high in front and does not adjust. Flames on front left are too low and dont adjust. Too pic of rear flame on low. Ordered manifold assembly. ; ordrng 1 W11684563 (Manifold Assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSF705HPS04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/07/2023

I replaced filter housing and water filter. Housing cover customer also had a new water filter that they provided. I installed new water filter. Tested operations filters. No longer popping out of housing. Housing door is now staying closed properly. No additional issues found with refrigerator at this time.

We serviced a

KITCHENAID DISHWASHER

Model KDTE304DSS0

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 12/07/2023

"Complaint drain pump very abnormal in noise tine clip broken on lower rack as well I found error code 8-4 Im ordering drain pump retainer and sump assembly I found diverter is leaking on customer floor and has caused damage in basement on Ceiling around ac vent. ; rqstng P&A on 1 WPW10455261 (Motor sump assembly) and 1 W11213333 (Retainer), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 12/07/2023

The two leds in freezer out replaced both operation normal

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 12/07/2023

Complaint that clothes came out wet off Balance load detected went over loading amount started regular wash came out fine

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/07/2023

"Fix complaint that the unit is not drying well. I inspected the unit to confirm the complaint. I found the unit heats and tumbles, but the airflow need improvement for efficient drying. The homes duct line needs to be cleared to resolve the issue. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit to confirm the complaint. I found the unit tumbles, heats and has good airflow. However there is consistent knocking noise in rhythm with the rotation of the drum. The rollers are worn and need to be replaced. TS says I have 1 but its not on my van. Im ordering the part for the return visit.; ordrng 1 4392065 (Dryer repair kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I found the unit is not getting proper voltage. I checked the switch connected the to unit and it works when I wiggle the switch. The switch connected to the unit needs to be repaired to resolve the issue. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit is not responding. I inspected the unit to confirm the complaint. The unit was off when I arrived. The power was restored but the Home Screen never appeared, just a white screen remained. The Cx said this has been occurring for a few weeks. The unit needs a new UI panel and control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11600321 (UI panel) and 1 W11261167 (Control board)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit does not tumble. I inspected the unit to confirm the complaint. I found the belt has torn and needs to be replaced. I replaced the belt with one from TS and tested the unit for the cx. The unit makes a rattling noise near the blower wheel. The lint trap is separating making contact with the blower wheel when it inserted. The unit needs a new lint trap to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10717210 (Lint screen), used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/07/2023

I installed the ordered parts and tested the unit for the cx. The new door has a dent as well on the lower 3rd of the front. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Indian Land, South Carolina 29707

Jonathan J.

Job Details: 12/07/2023

"Complaint oven is not heating properly not cooking properly food is raw in the middle and burnt on the outside. Bottom drawer is not I found no issues with the drawer. It is wobbly due to design everything is installed properly and tracking properly. Cannot adjust or fix as it is built that way I did find temperatures and I adjusted and recalibrated oven. 385, 340,387, 338.=362.3 328, 388,329,385=357.2"

We serviced a

WHIRLPOOL WASHER

Model WTW6150PB0

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 12/07/2023

Water leaking into basket when unit is off replaced inlet valve

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/07/2023

Water dripping g into fresh food section. Defrost drain clogged. Customer will unplug themselves.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/07/2023

Oven not powering on. Found 120vac across fuse. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10545255 FUSE-THRML

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 12/07/2023

"Checked over unit And found turn table would not turn unit turn table ring cracked causing turn table glass to fall over, checked motor and found metal burnt on back side of unit opened up motor and found wires connecting to motor stuck melted together this stoped the power going to motor. Spliced in butt connections for now and replaced motor tested and unit is now turning. Will order new harness and Main harness turn table ring and rack that never came with unit ; ordrng 1 W11252182 (Turn table ring) and 1 W10803366 (Rack) and 1 W10814463 (Harness main) and 1 W10543253 (Harness)"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 12/07/2023

"Ran diagnostics and found F0e5 f0e7 F0e3 ran unit threw a self diagnostics cycle and found unit going threw normally, ran a wash cycle and found machine would only fill for a min then wash, checked valve and unplugged and replugged ran a calibration and a hmi calibration ran wash cycle again and unit now filled properly. Leveled unit to stop from banging advised customer on turning fabric softener on when using also using a deep fill to help with washing. All operations are now working to factory specs"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS05

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/07/2023

"Looked over unit and found cooktop burners have very lite lettering on them you can barley see what setting its on, looks like they had never darkened to lettering from the factory causing it to not show up tried shutting off customers light and same issue very light coloring on the cooktop controls. Will order new cooktop assembly advised top is a special order and we will call when parts are in to set up return visit ; ordrng 1 W11639794 (Cooktop)"

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/07/2023

"Installed new controls and found unit would start up and count down then click and sit there never tumbling. Checked voltage at control to motor and 120 v being sent to motor, checked thermal fuses and found white thermal fuse faulty causing no start. Replaced thermal fuse and unit is now tumbling and working to specs ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 12/07/2023

Replaced both door hinges operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 12/07/2023

"Checked and tested refrigerator. Found items on top shelf blocking vent. Tested damper, operating properly. Found refrigerator temperature set at 35. Adjusted temp to 37 and advised customer to not allow items on top shelf to block vent. Refrigerator operating properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/07/2023

"Tested and ran diagnostics. No stored error codes. Found noise coming from gear case when in agitate. Ordering gear case, slider and agitator. Checked part availability and scheduled return for 12/14 AM; ordrng 1 W11449841 (Gear case) and 1 W10734521 (Slider) and 1 W11550891 (Agitator) and 1 2Xtime (2X time)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS5

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/07/2023

"Disassembled, removed and replaced spark module, board, switch assembly and electrode. Reassembled, tested, all igniters working correctly and burners lighting properly."

We serviced a

AMANA WASHER

Model NTW4519JW2

Near York, South Carolina 29745

Mitch H.

Job Details: 12/07/2023

"Tested and found cold water valve would not shut off, constantly allowing water to flow. Removed and replaced valve assembly. Tested,operating properly.; used 1 W11210459 (Valve) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFS282LAF0

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 12/07/2023

"Installed new ui, and icemaker with valve.There wasnt any ice build up on fill tubeAnd fan to ice box was working .Turned ice maker on and set temps for 0 and 37"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Torrington, Connecticut 06790

Chuck M.

Job Details: 12/07/2023

Customer complaint is that dishwasher overflowed and would not drain. Ran diagnostics and got no error codes. Checked float and switch and they checked ok. Ran automatic test cycle successfully. Ran normal cycle and dishwasher filled washed and drained successfully. No overflow or leaks found. Dishwasher is working properly.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500EBS22

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/07/2023

Retuned to install inner and outer door . Installed parts and showed customer. Verified proper operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 12/07/2023

"Customer said icemaker wasnt working, he bought a new filter for water line and unit started making ice this morning, ran baffle test and all icemaker and temperature tests passed. Informed customer unit is working as designed. If filter was clogged it would prevent ice production. Collected trip fee via check"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 12/07/2023

Not draining black wire broke again replaced wire harness

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 12/07/2023

"Checked over unit and found dryer would run and shut down before clothes dry, sometimes unit would run threw the cycle other times it would come on and count down and end. Checked for errors and found F2e1 hmi stuck key noticed unit had no tone anymore and signal was on loud. Ran a diagnostics cycle and checked moisture sensors found light shutting off when rubbing wet clothes on sensor, ran a quick cycle and found unit would start at 15 min then go to 1 and complete the cycle never sensing or drying, ran a reset and same issue. Will order new console and main cntrl also thermistor, parts tentative p/a ; ordrng 1 W11413566 (Cntrl panel) and 1 W11525996 (Cntrl) and 1 WP8577274 (Thermistor), dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS , states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFI2570FEZ07

Near Morris, Connecticut 06763

Jimmy R.

Job Details: 12/07/2023

"Checked over unit and found customer had work up in morning and fridge was warm and not running, plugged unit back in and found when calling for compressor it would never come on, checked ptc relay and found blue wire had been eaten and cut by mice causing no power to unit. Fixed broken wire and plugged unit back in, compressor came right on and started to pull heat, checked evaporator and unit is frosting up and now cooling advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/07/2023

"Replaced control and harness. Tested, actuator now working but washer still will not agitate, stays in spin. Attempted to remove clutch but even with impact driver could not get pulley nut loose. Ordering gear case, cam and agitator. Checked part availability and scheduled return for 12/13 AM; ordrng 1 W11454741 (Gear case) and 1 W10721967 (Cam) and 1 WP3951744 (Agitator) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 12/07/2023

"Checked and found that dryer only has one leg of power, 120volts incoming. Checked dryer cord, wired correctly and cord good. Checked breaker, found one side of breaker would not reset. Advised customer that she would need an electrician to check dryer outlet and breaker."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/07/2023

"Disassembled dryer, checked motor and motor mount. Made sure motor is secure in cradle. Replaced drum. Reassembled, tested, dryer operating properly, only normal operating sounds."

We serviced a

WHIRLPOOL WASHER

Model SAV2655AWW

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/07/2023

Washer not draining. Found shaft spinning in pump needs new pump. ; ordrng 1 205217P (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED7120HC2

Near Newington, Connecticut 06111

Chris B.

Job Details: 12/07/2023

"Replaced part found heating element broken and replaced element and thermal fuse. Unit drying properly. Used TS Element and Fuse.; used 1 WP3387747 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

GE WASHER

Model GTW485ASJOWS

Near Manchester, Connecticut 06040

Chris B.

Job Details: 12/07/2023

Complaint that the unit is not spinning out. Verified all components and tested out the unit and found no issues with the washer. All seems to work as normal.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR2021TW2

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 12/07/2023

"Unit has been making some loud noises, located in garage. Quiet on arrival, turned up temp to turn compressor on, noise is coming from rear of unit. Found receipts had been sucked into the condenser fan. Tilted unit up and cleared fan assembly, running fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB05

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 12/07/2023

"Sliding bin holder has broken, wont hold bin.; ordrng 1 W10861519 (Deli drawer hanger)"

We serviced a

GE WASHER

Model GTW465ASN0WW

Near Ludlow, Massachusetts 01056

Mike K.

Job Details: 12/07/2023

"Cs had broken lid lock assy, quoted for part/labor.. accepted. Replaced with upgraded lock assy and ran drain and spin cycle, locked fine and ran through cycle fine. Fill, agitate, drain and spin all verified functioning."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Torrington, Connecticut 06790

Chuck M.

Job Details: 12/07/2023

Customer complaint is that dishwasher is leaking. Inspected and found dishwasher leaking at sump assembly. Ordered sump. ; ordrng 1 W11416362 (Sump w/gasket and diverter)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Harwinton, Connecticut 06791

Chuck M.

Job Details: 12/07/2023

Customer complaint is that dishwasher door panel is rusted. Took pics and ordered door panel. Customer called for service on 11/30/23. Took pic POP. ; ordrng 1 W11625194 (Front door panel)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/07/2023

Customer complaint is that washer is leaking. Inspected and found hot water inlet valve is cross threaded. Customer also stated that was were not completely wet at end of cycle. Ran diagnostics and found no error codes. Inspected and found shield scrapped underneath. Ran fast agitate and cam grinds intermittently. Ordered inlet valve and cam. ; ordrng 1 W11595805 (Inlet Valve) and 1 W10721967 (drive pulley)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS2

Near Manchester, Connecticut 06040

Chris B.

Job Details: 12/07/2023

Complaint that the unit is leaking water from the bottom left. Found broken water valve. Replaced part with TS and unit running normal. No leaks detected. Ran diagnostic cycle and all tested properly.; used 1 W11434044 (Valve) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 12/07/2023

Both sections not cooling. Compressor not running. Needs inverter and control ; rqstng P&A on 1 W10843055 (Control) and 1 W11087200 (Inverter)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/07/2023

"Cx complaint that the unit is making a loud rumbling noise while it runs. I inspected the unit to confirm the complaint. I found the noise coming from the motor. I tried to remove the motor, the blower wheel is stuck to the axle. I have the motor but do not have the blower wheel. I called the office and scheduled the appointment for Monday 12/11 pm. I have the motor in TS, Im not ordering the motor because I have one on my van.; ordrng 1 WP694089 (Blower wheel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Sturbridge, Massachusetts 01566

Gary V.

Job Details: 12/07/2023

"Inspected and found door seal leaking and door hinges opening too far almost to the floor, will order parts and return.; ordrng 1 W11573703 (Hinge) and 1 W11573702 (Hinge) and 1 W11483553 (Door gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/07/2023

Replaced harness assy for pantry drawer and control has come on. Unit was unplugged so is completely defrosted. Cs to monitor; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE

We serviced a

SAMSUNG DISHWASHER

Model DW80F600UTS/AA01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/07/2023

"Heavy light blinking on arrival. Powered off/on and started normal cycle fine, filled and went into wash, moving water ok, motor is running rough. Cancelled and drained fine. Attempted second cycle and wash motor is running a bit more smoothly. Did not recreate failure. Quoted for sump assy. Denied, collected service call only"

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS03

Near South Windsor, Connecticut 06074

Chris B.

Job Details: 12/07/2023

Complaint that the unit is powering off at random times. Found no issues with the connections. Found error code F7E4 User interface/ ACU state status mismatch. Will order parts for a return visit.; rqstng P&A on 1 W11261167 (Control Board) and 1 W11297728 (Touch Control Panel) and 1 W11325603 (Control Board) and 1 W11356990 (Harness Communication)

We serviced a

MAYTAG DRYER

Model MGD6230HW3

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 12/07/2023

Found unit working properly but unit connected to a 3 vent pipe. Explained that this dryer requires a 4 vent pipe to dry correctly. Instructed on installation and usage ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Springfield, Massachusetts 01129

Roger R.

Job Details: 12/07/2023

Found unit had loose suspension rods. this is allowing the unit to vibrate and wobble at high speed spins. Replaced suspension rods and unit working normal again.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/07/2023

Installed new main control and drain pump working properly now. ; dspstn on spec-tagged invntry: 1 W10854215 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 12/07/2023

Found two error codes F8E0 and F0E5 both off balance codes. Customer stated they were washing a comforter and some towels. I recommended to use bulky Items cycle for those type of loads.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/07/2023

Frost randomly collecting in food and shelves in freezer section. Inspected door seal and gap between liner and casing all checks ok. Freezer door slightly warped will order and replace. ; ordrng 1 W10918659 (Door)

We serviced a

WHIRLPOOL DISHWASHER

Model Wdt750sakz0

Near Holland, Massachusetts 01521

Gary V.

Job Details: 12/07/2023

"Inspected and found f6e1 ui fault, found inner door and controls infested with bugs, this is a liability for us to service and informed customer."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DC3

Near East Granby, Connecticut 06026

Chris B.

Job Details: 12/07/2023

"Complaint that the unit is not cycling through correctly and has a strong burnt smell. Found error codes F7E6, F0E3, F2E1 and F7E6. Found bad rotor starter, gear case and UI. Customer decided not to fix the unit. Collected trip fee.; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 12/07/2023

Returned to install part ordered installed new control board. Ran bake and unit working as designed. Verified proper operation. Unit was new build with no tenant. Left old part w customer and couldnt get ahold of builder.

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near Suffield, Connecticut 06093

Mike K.

Job Details: 12/07/2023

"Unit under 1yr wp warranty per service bench. Complaint of f9e1 errors. Unit locked on arrival.Found unit not draining, cleared drain trap and unit draining fine, went through drain and spin cycle fine."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Somers, Connecticut 06071

Gary V.

Job Details: 12/06/2023

"Inspected and found broken capacitor and replaced, ran component synchronization tests and cycled thru, tested fine. Deep discounts applied to cost.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Suffield, Connecticut 06093

Mike K.

Job Details: 12/06/2023

"Replaced top led switch assy and lower led, all working ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE"

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 12/06/2023

Arrived to install parts ordered. Inspected and found clothing padded insert stuck in drain pump housing causing suds error. Removed and tested washer. Console is glitching. After multiple attempts to get into diagnostics washer completed diagnostics and quick wash cycles successfully. Ordered console P&A ; rqstng P&A on 1 W11325578 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Suffield, Connecticut 06078

Gary V.

Job Details: 12/06/2023

"Inspected and found multiple problems, Gearcase spline stripped, wash plate seized, tub out of round, and suspension rods worn out, will submit estimate. ; rqstng P&A on 1 W10752719 (Basket) and 1 W11130362 (Suspension rod kit) and 1 W10528947 (Hub kit) and 1 W10752283 (Wash plate) and 1 W11454734 (Gear case)"

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near East Windsor, Connecticut 06088

Gary V.

Job Details: 12/06/2023

Arrived and found customer needed to reschedule.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Wilbraham, Massachusetts 01095

Roger R.

Job Details: 12/06/2023

Found right front ceiling light out. Replaced with good light and all okay. ; used 1 W10695459 (MODULE LED) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF18A5101SR

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 12/06/2023

Installed new water valve and tested complete

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 12/06/2023

"Customer complained he was having trouble washing larger loads. Ran into and found suspension was good and unit went through all functions in diagnostic and no error codes, found serove pointer about inner basket. Doesnt have QR code so ordering inner basket. Informed customer part will be shipped to home. When part is delivered checks for damage and give office call to schedule return call. ; rqstng P&A on 1 W11172199 (Inner basket)"

We serviced a

WHIRLPOOL M/W OTR

Model KMHC319LSS00

Near Granby, Connecticut 06060

Mike K.

Job Details: 12/06/2023

"Unit is under 1yr wp warranty, took photo of receipt.Unit makes loud vibration noise when convection bake cycle is started, was able to replicate. Case vibrating against cabinet. Unit is functioning properly.Added a plastic spacer between unit and cabinet and runs without vibration noise."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 12/06/2023

"Cs says unit started making a moaning type noise, then rf not staying cold and stopped making ice. 51 in rf, -2 in fr.Thermistors pass evap fan not running, not blocked. Measured 41v during test 3. Ordering control, evap fan and cover (cover tab snapped in removal)Office to contact cs when parts come in to schedule return.; ordrng 1 W11224591 (Evap fan motor) and 1 W11661208 (Cover) and 1 W11224256 (Control)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 12/06/2023

"Removed and replaced main control. Reassembled, ran DLMS calibration cycle. All functions tested good and operating properly."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 12/06/2023

"Checked and found wire to drain pump broken causing washer to stop with lid locked and full. Repaired wires, tested, now draining and operating properly."

We serviced a

JENN-AIR BUILT-IN M/W

Model JMDFS24JL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/06/2023

"Returned to install new Ui panel and hinge kit. Installed parts and reassembled unit. Ran several cycles and unit not cutting off opening by itself. Showed customer,Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/06/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE

We serviced a

AMANA COOKTOP

Model AER6603SFS5

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 12/06/2023

Installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID RANGE

Model KFGC558JSS01

Near Charlotte, North Carolina 28209

Robert A.

Job Details: 12/06/2023

"Cx complaint that the units ovens are not reaching the set temps. I inspected the unit to confirm the complaint. I set both ovens to 350. The left oven reached 350 and cycled from 380 to 320 averaging about 350. The right oven indicated it reached the set temp, however it only reached a max temp of 351 during the cycles. I got as low as 320 averaging about 335 in the right oven. The oven needs new temp sensors. She called WP and got an authorization code to cover the repair. I installed the parts and tested the unit for the cx. The unit is working as designed.K19M8P0APL1"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, North Carolina 28211

Robert A.

Job Details: 12/06/2023

Cx did not answer the phone or the door. The office called and got no response as well. I did not install the part.; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Charlotte, North Carolina 28211

Robert A.

Job Details: 12/06/2023

"Cx complaint that the unit is not finishing the cycles. I inspected the unit to confirm the complaint. I found error codes: f9e1 fAe2, I cleared the code and ran a service cycle. The drain pump had a hard time running, I checked the drain pump and connector. 5he connector was loose causing intermittent drain performance. I secured the connector and tested the unit for the cx. The unit is working as designed."

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Charlotte, North Carolina 28211

Robert A.

Job Details: 12/06/2023

Cx complaint that the units small oven door has trouble closing. I inspected the unit to confirm the complaint. I found the small oven door has excess motion when it closes. This releases heat and condensation while cooking. There is a mark on the inner door where to hinge has been hitting because of the crooked closure of the door. The unit needs a new inner door and hinges to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11318335 (Inner door) and 1 W11643896 (Left hinge) and 1 W11643900 (Right door)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 12/06/2023

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit is getting 246v and the heater relay is sending 115v. The element has a break and needs to be replaced. My TS says I have one but its not on my truck. Im ordering the part for the return visit. I called Jen and scheduled the appointment for next Tuesday 12/12.; ordrng 1 WP3387747 (Element)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 12/06/2023

Freezer not cooling temp in the thirties no heavy frost on evaporator checked errors in diagnostic mode ran test four ff section been cooling normally for about five days now quoted for three way valve and ff thermistor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAW02

Near Mansfield, Connecticut 06250

Amanda R.

Job Details: 12/06/2023

Freezer led out replaced all leds working ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE

We serviced a

GE REFRIGERATOR

Model PYE22KSKOSS

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/06/2023

"Replaced main control. Entered diagnostics by pressing water/auto fill and Ice at same time, hold for several seconds. Unit will enter diagnostics and then show 00 00, use fridge button to increment and go to test 00 93, press auto fill to start.Verified heater coming on. Ran through three defrost cycles and left starting a fourth, will automatically come back on when complete."

We serviced a

WHIRLPOOL DRYER

Model WED8410SW1

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 12/06/2023

"Unit is running whether unit is on or not, also says is not heating. Verified if plugged in and door closed unit runs.. does same with u/I disconnected. Started a cycle while running and gave f01 error, main control failure.Control nla.Collected for service call only"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 12/06/2023

"Unit is at a quality inn. Commercial coin op unit.Unplugged on arrival, plugged in and unit draining (tub empty)manual drain. Let unit finish drain cycle.F8e1 error in history, long fill. Cleared history.Ran diagnostic test, water was off/turned on. Unit not draining, all other functions tested ok.Quoted for drain pump. Approved and collected payment over phone.Replaced drain pump and ran diagnostic cycle. Completed with no issue, drain pump operating fine.Recalibrated and ran test second time fine.; used 1 WPW10276397 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Mft2776fez00

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/06/2023

"Unit getting warm if fr and stopped making ice. Compressor/fans running.Removed evap cover and found ice clump upper right of evap, rest clear.Sealed system issue.Per service bench compressor itself has 10 year warranty. Nothing else, out of 1yr labor warranty.Quoted for sealed system repair, parts other then compressor.Called office and ran card through them (weak signal)Rcvd $129.00 Bankcard Ref # 1346936469"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 12/06/2023

Customers complaint is refrigerator will randomly stop cooling and has to reset power. Entered diag and toggled each component and could not duplicate any problems. Would recommend replacing control board if problem continues no guarantee new control will resolve problem. ; used 1 W10843055 (CNTRL-ELEC) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/06/2023

Found tub cracked at bottom. Washer is in garage not hooked up. Took pictures of cracked tub. Will order and replace parts. ; ordrng 1 W11219115 (Outter tub) and 1 W11400156 (Suspension) and 1 W11178227 (Basket) and 1 Xtratime (Xtra time) and 1 W11394572 (Lid lock) and 1 W11457841 (Strike)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 12/06/2023

"Installed new compressor and filter drier. Pulled vacuum then recharged. Please allow 24 hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 12/06/2023

"Arrived to install ice maker. Customer mentioned water coming from underneath drip tray. Inspected and found water from ice chute behind dispenser. Appears to be condensation. Found chute does not seal properly. UI connector came off of board when removing. Ordered chute, UI and water valve. ; ordrng 1 W11204892 (door-ice) and 1 W11574766 (UI) and 1 W11567408 (Dual Valve), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/06/2023

Customer complaint is that dishwasher door panel paint is chipped and rusted around vent. Found some water droplets around vent upon arrival. Customer used dishwasher previous night and empty in the morning. Ran diagnostics and got no error codes. Checked vent to make sure it is working properly. Ordered vent and panel. ; ordrng 1 W11672201 (Front Panel White) and 1 W11649995 (Vent)

We serviced a

WHIRLPOOL DRYER

Model WED7120HC3

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 12/06/2023

I replaced control and moisture bar sensor harness I tested the moisture bar sensor in diagnostics and it is turning off the light in diagnostics. Also ran a regular cycle unit entering. Cool down within five minutes of operation on a regular normal cycle. No additional issues found with dryer no abnormal noises heard with dryer either. ; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, Connecticut 06111

Chuck M.

Job Details: 12/06/2023

Installed control and thermostat. Tested and microwave is working properly.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Newington, Connecticut 06111

Chuck M.

Job Details: 12/06/2023

Customer complaint is that washer has error code F6e2 communication error. ACU not communicating with HMI. Ran diagnostics and unit would not advance due to error code returning. Quoted P&L. Customer will buy new.

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