Service History 375

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model LTE5243DQB

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 04/15/2024

"Complaint of unit not spinning, had taken unit out, when plugged in it did spin out fine. Inspection showed leakage from gear case assy. Quoted for gear case/labor with understanding possible more parts needed , depending how easily unit comes apart and findings once can inspect other parts.Denied, collected for service call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 04/15/2024

"Checked over unit and found items freezing in fridge section checked temps in fridge and found reading 33 degrees unit is set to recommend settings, wile checking fridge noticed door gasket not sealing on left side letting warm air in and unit to run continuously causing the freezing. Leveled unit to bring door up added silicone around cabinet to fill in a big gap heated door gasket to creat a good seal and for it to stay in place. Advised unit will need 24-48 hrs so temps can regulate all operations are now working to proper specs ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/15/2024

"Complaint water leaking from left side of washing machine flowing towards the middle of the floor have to unplug washing machine before starting any cycle sometimes multiple times washer will not start. Screen goes blank, but light is on. I found leak as caused by service pointer. Washing machine tub ring is the old style needs to be updated to the new style. Also found fabric softener dispenser is overflowing in diagnostics was able to place unit into service diagnostics and duplicated screen going blank. Also found corrosion soap loading dispenser harness will need new dispenser and tank cleared f3E5, F0E5 inspected suspension rods and gear case in ordering user interface tub, ring, fabric softener, dispenser, and soap dispenser assembly to fix; ordrng 1 W11590590 (Tub ring) and 1 W11569112 (Dispenser) and 1 W11413407 (Housing dispenser assembly) and 1 W11413340 (Drawer) and 1 W11478525 (Ui)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/15/2024

I replaced thermostat and ignitor I tested convec setting per customer request convection fan is turning on in cycle like it is supposed to oven is heating fine customer using dial thermostat to check temperature of oven. Thermostat is off by about 31? give or take. No further issues found at this time with oven.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/15/2024

"Complaint squealing noise and rattling noise. I found noise was caused by idler pulley that was failing. Also found bulkhead had a screw that was missing, causing rattling noise to occur as well. screw was laying in the bottom floor inside of dryer cavity. No additional issues found with dryer dryer is operating quietly and normally..; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/15/2024

Complaint rattling noise when door is opened or closed. I found noise is caused by defective damper motor. Ordering new damper motor control.; ordrng 1 WPW10479155 (DAMPER CNTRL)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 04/15/2024

I replaced dented out door panel stainless steel glass door assembly tested operation of oven. Didnt let unit get up to 100? verified broil and bake element and convection elements are all working fine no further issues found unit at this time.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 04/15/2024

Complaint fan is not turning on not venting out not taking the fumes outside. I found that fan motor was unplugged causing issue to occur. I reconnected connector tested operations working properly on all settings both speeds. No additional issues reported by customer with microwave at this time.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 04/15/2024

Complaint Timer knob will not spin dryer will not start. Special Project S15110. Technical Service Pointer #: W11693378 Rev C Action Required: MandatoryRelease Date: February 2024 Office to call customer when parts come in parts on special order.; ordrng 1 W11708423 (MTG KNOBLGE ASSY) and 1 W11685947 (Timer)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/15/2024

"Installed new separator and covers ran water threw dispenser several times trying to make it stick and water would flow normally, all operations now working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Charlton, Massachusetts 01507

Gary V.

Job Details: 04/15/2024

"Installed evap fan motor and cycled, tested fine. Also found water feed line to unit in back is corroded and needs to be replaced, and informed customer.; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Charlton, Massachusetts 01507

Gary V.

Job Details: 04/15/2024

"Installed compressor and ran vacuum, found no leaks, recharged and unit started cooling, please allow 24-48 hours for temps to regulate.; used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Stafford, Connecticut 06076

Gary V.

Job Details: 04/15/2024

"Inspected and found unit tripping fuses, attempted to replace fuse and found door switches shorted, will order parts and return.; ordrng 1 W11551761 (Switch assy) and 1 W11551558 (Switch assy) and 1 W10422269 (Noise), used 2 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 04/15/2024

Replaced sump assembly tested operation normal

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 04/15/2024

Replaced control not draining replaced wire harness tested multiple times draining normally ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 04/15/2024

Washed something heavy shield broken belt worn pulley shaved put belt back on to use while we order parts ; rqstng P&A on 2 W11573574 (Screw)s and 1 W11409708 (Shield) and 1 W11239857 (Belt) and 1 W10721967 (Cam)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HC2

Near East Hartford, Connecticut 06108

Amanda R.

Job Details: 04/15/2024

Replaced wire harness operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 04/15/2024

"Customer complained dispenser not working. Found dispenser not recognizing being filled. Checked valve to dispense , was good. Filled drawer with detergent. Cycled unit power. Unit not seeing disposer filled. Was able to push spring on drawer and deferent would come out. And tried to clean disposer knob, but no detergent dispensed during service mode test. Ordering dispenser assembly and pump. Scheduled return call for 4-19-24 pm.; ordrng 1 W11621181 (Dispenser assembly) and 1 W11596130 (Pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 04/15/2024

"Condensation forming on freezer door gasket. Used adhesive and filled in liner and casing. Im he damper is making a loud noise while cycling and the ice box fan is loud and pulsating needs new. ; ordrng 1 WPW10479155 (Control damper) and 1 W10846539 (Ice box fan), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Denver, North Carolina 28037

Ryan S.

Job Details: 04/15/2024

Customer signed damage waiver to take down. Installed new microwave fan. Verified proper operation showed customer.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 04/15/2024

Customers complaint is dishwasher not filling with water. Ran self test and everything worked properly. Started a normal cycle and a heavy duty cycle cant duplicate and problems. Left part with customer. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/15/2024

"Customers couldnt find receipt, unit had a 0 at end of model number not 1, serial number comes back as July-11-23 manufacturer date. So using that a proof of warranty. Customer complained unit leaking , found unit balance, found one suspension rod had came loose . Reattached rod. Informed customer on proper loading procedure incase shes getting unit off balance. Found one leg was bent a bit. Leveled leg and unit not level. Unit now working and no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB10

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/15/2024

"Concern is noise, inspected and found all fans and compressor running normally with good temps in both compartments, no noises detected at this time. All functions cycling normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 04/15/2024

Customer complained of o cool. Said ice had built up. Unit had been unplugged. Found partial frost pattern from ineffective compressor. Found defrost system good and fan working. Quoted 953$ for repair. Customer denied repair collected trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/15/2024

"Tested washer and found unit going out of control when ramping up for a spin cycle, checked tub and found unit bouncing all over with no clothing in machine checked suspension and found faulty causing issue with spinning and banging. Replaced suspension kit and recalibrated unit ran a wash and spin cycle and all functions now working to specs ; used 1 W11130362 (SUSPENSION) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 04/15/2024

"Tested unit and found machine would not start a wash cycle found unit would start sense and go right to done never washing or draining. Ran diagnostics and found errors F9e1 long drain checked pump and found harness had broke on the downward side causing no power to pump and unit to not operate. Fixed harness and secured to stop issue from happening ran a calibration and wash cycle, all operations are now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/15/2024

"Tested unit and found errors F8e3 over flow F5e2 door lock error f3e1 water level system error F9e1 long drain checked a drain cycle and found unit pumping water out but slowly, removed pump and found water in pump housing motor replaced drain pump and ran a test cycle. Checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W10599356 VALVE , used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SID

Model ED2KHAXVT01

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 04/15/2024

"Installed new thermostat and fridge came right on and started to cool properly, checked evaporator frost pattern and unit is frosting up and working to factory specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 04/15/2024

Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas. I found the IM harness was broken. I replaced the IM and tested the unit for the cx. I collected the payment in full by CC.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 04/15/2024

Washer stopped mid cycle. Found broken wire to drain pump. Tried repairing but there are a couple breaks. Needs new. ; ordrng 1 W11643701 (Harness)

We serviced a

WHILE DISHWASHER

Model WDT730PAHZ

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 04/15/2024

Water leaking from bottom of diverter. ReplacedMotor sump assy and tested all checks ok. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 04/15/2024

"Installed new control and tested found cam scraping. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW2

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 04/15/2024

Installed new inlet valve. Customer to hook dishwasher up and run a cycle.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 04/15/2024

Washer not powering on. Found 120vac at control. Cant enter diag. Needs new control and panel. ; rqstng P&A on 1 W11478526 (Panel) and 1 W11419171 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 04/15/2024

Checked unit could not get into diagnostics unit going directly to done ordering control and harness cust speaks Spanish need me to return Ruben; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 04/15/2024

Checked unit ran diagnostics normal no error codes unit might have been in demo mode cleared control unit started normal both waters going in and agitating and spinning normally

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WML55011HB3

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 04/15/2024

"Found a crack in outer door panel bottom, 3 inches from the control panel.Took photos ; ordrng 1 W11206159 (Outer door)"

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model WTW4900BW1

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 04/15/2024

"F7e1 motorF7e7 motor fault open winding F5e4 lock open between washesFound open winding on the motor, is shifting to spin Needs motor and capCust buying new washer"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC3

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 04/15/2024

Checked unit found gearcase seizing up leaked oil could not get agitator off found need gearcase rotor stator clutch slider Lower harness could not get out of diagnostics ordering control as well need 2 times; rqstng P&A on 1 W10752187 (Screw) and 1 W10752283 (Impeller) and 1 W10811957 (Basket) and 1 W11393685 (Gearcase) and 1 W10754158 (Stator) and 1 W10754161 (Rotor) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11130532 (Harness) and 1 W11458146 (Control) and 1 Time (Extra time)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 04/15/2024

"Disassembled, removed and replaced dispenser assembly and hose. Reassembled, tested, no leaks from dispenser, bellows or anywhere else. Washer operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 04/15/2024

Complaint that the unit would stop cycling within the 5min. mark. Found error code F9E1 and F10E2 First two diagnostic cycles water was very cold and after the third test water was hot. All 4 diagnostic cycles ran through normal with no error codes present. Mentioned to the customer to run the hot water on the faucet before cycling the dishwasher. Not issues found with the unit.

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Millis, Massachusetts 02054

Aimee

Job Details: 04/15/2024

"Found no error codesExplained Wrinkle preventIf you will be unable to remove a load immediately, touch Wrinkle Prevent to add up to 150 minutes of periodic tumbling to help reduce wrinkling. On steam models, on some cycles, you may select the +Steam setting to add a short steam cycle after 60 minutes to help smooth out wrinkles.Wrinkle controlif need additional time after drying or when want to freshen up mist and toss is Permanent press settings can help remove and reduce wrinkles with a medium heat and cool down. This cycle may be labeled as wrinkle control on Whirlpool? dryers, with some models featuring a dedicated Wrinkle Shield option to help keep wrinkles from setting into clean, dry fabrics.Found working as intended"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Medway, Massachusetts 02053

Aimee

Job Details: 04/15/2024

Installed new tine up kit and tested complete; used 1 4392067 (Tune up kit) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA 05

Near Stoughton, Massachusetts 02072

Aimee

Job Details: 04/15/2024

"Found the tower block of ice , has torn right door gasket And needs new temp sensor fridge Cust not repairing"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS1

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 04/15/2024

Replaced part and unit running normal. Ran two diagnostic cycles and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/15/2024

"Installed main control board and thermistor cycle back on, unit started cooling, please allow 12 to 24 hours for temperatures to regulate."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 04/15/2024

Water coming to unit not dispensing needs new valve ; ordrng 1 WPW10238100 (Valve) and 1 WPW10279866 (Valve)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ4

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 04/15/2024

"Customer says dishwasher leaks intermittently from lower left corner of door. Tested dishwasher and checked. No leaks from underneath, valve, pump, drain all good. Unable to duplicate problem at time of visit. Based on customer complaint, ordering lower seal and door seal. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11498831 (Seal) and 1 W11252794 (Lower seal)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 04/15/2024

"Removed and replaced user interface. Reassembled, tested, all components and functions now operating properly."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW3

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 04/15/2024

F0e2 over suds F5e2 lock failure errors started vinegar bath completed cycle normally

We serviced a

KITCHENAID KITCHEN

Model KDTE104KPS1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 04/15/2024

Cx complaint that some buttons on the UI did not work. I inspected the unit to confirm the complaint. I found the an error code: f10e2. I cleared the code and ran a service cycle. All components passed with no issues. The unit needs a new UI panel to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11622500 (UI panel)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 04/15/2024

Checked unit ran diagnostics normal cust does not have adequate water supply cold water not going in cust must remedy this

We serviced a

JENN-AIR DISHWASHER

Model JDB3600AWX5

Near Suffield, Connecticut 06078

Mike K.

Job Details: 04/15/2024

Ran cycle and found leak coming from sump assy. Quoted for sump/labor and 1 toe panel retaining net as would not lock.Quoted for latch/labor and accepted. Paid with one check #415 for three appliances; ordrng 1 WPW10234567 (Sump assy) and 1 WPW10503548 (Retainer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Suffield, Connecticut 06093

Mike K.

Job Details: 04/15/2024

"Unit is under Costco 1yr additional warranty per service bench.Unit had stopped cooling, then lights all went off blinking on/off. Cs unplugged plugged in and same, then after awhile it said po and once confirmed went back to normal operation.Intermittent power issue. Ordering control boards.; ordrng 1 W11224256 (Control board) and 1 W11636543 (U/I control)"

We serviced a

SAMSUNG WASHER

Model WF45R6100AW/US

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 04/15/2024

Found a leak coming from the dispenser housing. Verified with housing that part is nla.Collected for service call only

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Brockton, Massachusetts 02301

Aimee

Job Details: 04/15/2024

"Found needed a lid latch, replaced and tested complete; used 1 W11700916 (Latch) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Brockton, Massachusetts 02301

Aimee

Job Details: 04/15/2024

Installed new suspension rods and belt. Ran a spinCust is over loading washer advised not to load as much clothing.Half way with clothing then water on top.; dspstn on spec-tagged invntry: 1 WPW10006384 BELT

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 04/15/2024

Checked and found only a few lights on control work. Nothing on the display. Would not enter diagnostics. Ordering control and console. Checked part availability and scheduled return for 4/19 PM.; ordrng 1 W11672041 (Control) and 1 W11660284 (Console)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO42FTX03

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/15/2024

"Inspected and found main control board, clicking on and off, causing the display to flicker. Compressor is still running and unit is still cooling but needs main control board will order and return.; ordrng 1 W10801766 (Main control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 04/15/2024

"Found noise from gearcase, thought it was slider but slider was good. Ordering gearcase due to shaft slipping. Informed customer office will call when part comes in. Unit has another ticket with a dryer on it. Will return same day. ; ordrng 1 W11449841 (Gearcase)"

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 04/15/2024

"Cx complaint that the unit is building water in he detergent reservoir. I inspected the to confirm the complaint. I found no error codes. I ran the detergent pump, it successfully pumped the detergent. I found the detergent dispenser is separating allowing water into the detergent area. Im ordering a new detergent dispenser to resolve the issue. ; ordrng 1 W11524106 (Detergent dispenser)"

We serviced a

KITCHENAID RANGE

Model KMHS120ESS11

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 04/15/2024

Cx complaint that the units control display intermittently works. I inspected the unit to confirm the complaint. I found the control display is incorrect according the the user selections. The unit heats as designed. The unit needs a new control board and bulb to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11545876 (Control board) and 1 W11194422 (UI control) and 1 8206232A (Bulb)

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/11/2024

"Inspected and found loose L2 connector at terminal block, adjusted and tightened, cycled and tested fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Granby, Connecticut 06035

Gary V.

Job Details: 04/11/2024

"Inspected and found compressor shutting down on overload, needs compressor replacement, will order and call with return date ; ordrng 1 W11557425 (Compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB05

Near Manchester, Connecticut 06042

Chuck M.

Job Details: 04/11/2024

Customer complaint is that refrigerator is not cooling. Inspected and found no cool in unit. Found fans running but compressor was not running. Compressor is very hot to touch. Ordered compressor and couplers. Extra Time Slots. ; ordrng 1 W11547313 (Compressor) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process stub) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Ellington, Connecticut 06029

Gary V.

Job Details: 04/11/2024

"Techline sr#7738870620, installed new burner and cap and cycled flame is still the same coming out oblong on one side. called Techline and they want the valve replaced. Ordering valve tube for back up. Will order and call for return date.; ordrng 1 W11590060 (Holder) and 1 W11509597 (Valve tube assy)"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES2

Near Springfield, Massachusetts 01119

Gary V.

Job Details: 04/11/2024

"Inspected and found terminal block, main wire harness and power supply cord had thermal event and has melted wires, sr#7738841528. Quoted and they will call. Reported to safety team."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 04/11/2024

Cx complaint that the unit is not heating at all. I inspected the unit to confirm the complaint. I found the unit is getting 243v at the terminal block and the drum light comes on the the door open. The thermal fuse blew. I replaced the part with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 04/11/2024

"Cx complaint that the unit sparked and now does not work. I inspected the unit to confirm the complaint. I found the thermal block had thermal damage. I replaced the terminal block with one from TS. The unit needs a new power cord to work as designed. I called WP safety, the message said it was outside of business hours. Ill call again later."

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 04/11/2024

"Customer complained of noise. Found pully wheel bad, replaced from ts. Replaced drum rollers and belt also. Verified noise gone.,let customer listen. ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/11/2024

"Customer complained of grinding noise. Found gearcase has failed causing came to slip and come off. Belt cover was damaged also. Ordering gearcase , cam, and belt cover. 2xtimeframe. Unit was still in one year warranty, customer had her sales receipt and I took picture. Used actual goods issue date on last calls due to her not being at home on previous calls and her husband didnt have the receipt. Informed customer office will call when parts come in. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11239857 (Belt) and 1 W11409708 (Belt cover), rqstng P&A on 1 2xtimeframe (2xtimframe)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 04/11/2024

"Customer complained of leaking, said it was a small amount at first. Then was flooded after. Ran unit with back panel off and no leaks detected inside unit. Found spring holding from bellow on was loose causing drip leak , hooked spring back on and ran unit again. When unit started draining heard drain line fill and over fill and start spilling out drain in home. Issue is with plumbing. Informed customer to call plumber For repair for this issue. Unit is working as designed , only issue now is with customer plumbing."

We serviced a

GE DRYER ELECTRIC

Model Ghds835ed0mc

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 04/11/2024

"Had called and lm enroute, arrived at wrong house there is a 7 and 7r, cs was not home. Just a nurse that helps with daughter, she called home owner. Says she did not set up a call, has fixed unit herself.No service call collected, did not enter house or look at unit."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Taunton, Massachusetts 02780

Aimee

Job Details: 04/11/2024

"Found on heater replacement Technical Service Pointer #: W11540964 Rev EReplace the heater element and heater nuts. For all service calls related to the heaterelement replacement, reference Special Project code S17304. Parts and labor are covered100% in or out of warranty for the replacement parts (heater element and heater nuts).All FX serialsError codesFound the heater leaked on the motor, on heater replacement . Theres a S codes for this repair.10 2 wax motor on electrical 7 1 single wash motor error needs new pumpDoesnt fill with water and runs with out; ordrng 1 W11416362 (Wash pump) and 1 W11537778 (Heater) and 1 W11434044 (Water valve)"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Plainville, Massachusetts 02762

Aimee

Job Details: 04/11/2024

"Ring came off, re installed and put in pinThis time showed customer it was on."

We serviced a

GE RANGE GAS

Model JGB750SEF2FF

Near Franklin, Massachusetts 02038

Aimee

Job Details: 04/11/2024

"Found oven had a weak igniter, replaced with ts pre heated 350And wait for re light Complete; used 1 12400035 (Igniter) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Winsted, Connecticut 06098

Ruben C.

Job Details: 04/11/2024

Rechecked unit has error code for long drain customer says he did two loads then it did not drain had water in tub and lock cust waited for awhile then tried and it drain drain pump is intermitently seizing up replaced drain pump ran diagnostics normal spinning normally and cleared codes ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Simsbury, Connecticut 06089

Ruben C.

Job Details: 04/11/2024

"Sr7738868674 replaced gearcase inner basket hub and spanner nut new basket is also off center called techline again informed to reorder basket ; ordrng 1 W10554251 (Inner basket), dspstn on spec-tagged invntry: 1 W11454741 GEARCASE and 1 WP389140 BLOCK,DRUM"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW6120HW0

Near Avon, Connecticut 06001

Ruben C.

Job Details: 04/11/2024

Replaced harness and motor tested operation normal motor started functioning normally ran diagnostics normal

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 04/11/2024

Checked unit found door hinges broken door Would fall down replaced hinges tested operation normal did not need strike; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11712995 LEFT HINGE

We serviced a

SAMSUNG DISHWASHER

Model DW805061US

Near Norfolk, Massachusetts 02056

Aimee

Job Details: 04/11/2024

Found needs new wash pumpOnly spraying on lower rack. No clogs and filter is clean Needs new wash pumpCust not repairing

We serviced a

BOSCH DISHWASHER

Model SHX68TL5UC/02

Near Bridgewater, Massachusetts 02324

Aimee

Job Details: 04/11/2024

Found needs new latch broke on the dishwasher sideAnd one cord broke replaceing both.Cust a repeat and had 20 off coupon; ordrng 2 00610087 (Cable)s and 1 10008141 (Latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 04/11/2024

"Not cooling in ff section heavy frost on evaporator not defrosting Replaced bi metal and control programmed control manually defrosted evaporator ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC), and 1 WP10442411 (BIMETAL) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 04/11/2024

Missing door bumper on freezer door wrong nameplate on unit and building up ice on bottom left of evaporator ; ordrng 1 WPW10612926 (Nameplate) and 1 W11573367 (Bumper) and 1 W11546690 (Control)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plainfield, Connecticut 06354

Amanda R.

Job Details: 04/11/2024

Not spinning hub and wash plate stripped ; rqstng P&A on 1 W10902814 (Wash plate) and 1 W10902814 (Hub)

We serviced a

WHIRLPOOL DRYER

Model WED8120HW0

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 04/11/2024

Removed and replaced dryer heating element. Reassembled and test dryer. Heating and cycling normally. All operating properly.; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 04/11/2024

"Removed and replaced cooktop. Reassembled, tested, both front burners very slow to light. Spark igniter working. Checked and found no signs of clogged orifice. Ordering orifice holders and burner heads. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11590059 (Right front orifice assembly) and 1 W11590058 (Orifice assembly) and 2 W11435630 (Burner)s"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Cramerton, North Carolina 28032

Mitch H.

Job Details: 04/11/2024

Confirmed purchase date and took picture of receipt. Checked and found that dryer only has 120V incoming power. Advised customer that dryer requires 240v for heater to operate. Advised they have outlet and wiring checked to ensure correct incoming power.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cornelius, North Carolina 28031

Mitch H.

Job Details: 04/11/2024

"Put address in various different ways. No such street in Cramerton NC. Attempted to call customer, went straight to voicemail. Called office, they tried with same result. Left message. Customer will need to call back in and reschedule."

We serviced a

KITCHENAID OVEN

Model KOSE507ESS03

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 04/11/2024

Turned breaker off. Pulled oven partially from wall. Removed and replaced console. Turned breaker back on. Confirmed correct model stored. Tested all console keys and functions. Allowed oven to heat. All operating properly.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS22

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 04/11/2024

"Turned breaker off. Pulled oven partially from wall. Removed and replaced microwave bulb. Tested, light and all other functions operating properly. Did not replace control or transformer as they were working properly. Left parts with customer."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 04/11/2024

Customer complained of grinding noise similar to last year. Found cam bad. Quoted 191.53 for repair. Customer denied repair. Collected trip fee via card.

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN3WW

Near North Stonington, Connecticut 06359

Amanda R.

Job Details: 04/11/2024

Only during agitating making a squealing noise gear case not leaking oil ; rqstng P&A on 1 WH03X32097 (Pulley) and 1 WH01X27538 (Belt) and 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH01X24434 (Spring)

We serviced a

KITCHENAID DISHWASHER

Model KUDM24SEAL4

Near Marlborough, Connecticut 06447

Amanda R.

Job Details: 04/11/2024

It filling with water and dispenser not opening has water coming to unit no voltage going to inlet valve control discontinued

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW00

Near Mansfield, Connecticut 06250

Amanda R.

Job Details: 04/11/2024

"Unit running compressor running lost complete cooling no frost pattern on evaporator needs sealed system work ; rqstng P&A on 1 W10769822 (Compressor), states that autho needed"

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Brockton, Massachusetts 02301

Aimee

Job Details: 04/11/2024

"Found one of the burners I ordered didnt come in.burner DG47-00064A right large burner (not on pick list for parts)Is in notes ordered 2 front burners and 2 infi switches One infi switch for back Called office we need auth for the burner DG47-00064A large burner Sending all parts back until other burner is authorized.; O-emld tckt , states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Auburn, Massachusetts 01501

Chris B.

Job Details: 04/11/2024

Complaint that the unit is not draining properly. Found failed wire harness. Replaced part and unit running normal. Adjusted and leveled the unit. ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Worcester, Massachusetts 01606

Chris B.

Job Details: 04/11/2024

Replaced part and unit running normal no noises present. Showed customer the dryer running and they are happy.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Worcester, Massachusetts 01605

Chris B.

Job Details: 04/11/2024

Complaint that the unit is not cycling through correctly. Found failed harness wire. Will order parts for a return visit. ; ordrng 1 W11643701 (Harness Wire) and 1 W11399437 (Drain Pump)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2623AB4

Near Holden, Massachusetts 01520

Chris B.

Job Details: 04/11/2024

Found wrong harness wire. Will order correct part and found bad led on UI panel. ; rqstng P&A on 1 5304525986 (Harness Wire) and 1 5304526170 (UI Panel)

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