Service History 375

We serviced a

GE REFRIGERATOR

Model PFCS1RKZHSS

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 07/18/2024

"Unit not cooling either section, fans /compressor not running on arrival, set for 0 and 37. Turned down temp and turned on turbo cool, compressor/fans not coming on. U/i lights working fine.Had similar issue before and was main control. Unit did turn back on after several minutes, fans on but not compressor. No frost pattern on evap. Compresssor is cold, starter is inverter board. Verified voltage coming to inverter.Quoted for inverter, possible compressor. And labor. Approved. Cs didnt know about paying in full today, paid cash and cc for reminder.; ordrng 1 WR49X10283 (Inverter board)"

We serviced a

LG REFRIGERATOR

Model LFC25760ST

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 07/18/2024

"Replaced icemaker and it did advance and fill. The new icemaker comes with longer arm and interferes with top shelf with ice bin in. Showed cs and explained the original was no longer available and this was the icemaker it subbed to, tried to exchanged arms between old and new, but they do not come out.Cs to monitor for ice production"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 07/18/2024

"Unit not responding, running on its own.Verified touch panel not responding. Will not go into diagnostics, load is hot and wet in unit on arrival.Rinse only light on turns off after bench by open for a little bit then comes back on again. Control and u/I are covered by 60 month part warranty per service bench.Quoted for labor.; ordrng 1 W11165145 (Control u/i) and 1 W11120155 (Control main)"

We serviced a

SAMSUNG DRYER

Model DVG55A7700V

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 07/18/2024

The thermal fuse blew again venting clear replaced fuse tested ; dspstn on spec-tagged invntry: 1 DC47-00016A THERMOSTAT

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Oxford, Massachusetts 01540

Jeremy B.

Job Details: 07/18/2024

"Complaint washer not starting the actuator is defective and the cam is not shifts its jammed. Replaced parts tested all ok ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Millbury, Massachusetts 01527

Jeremy B.

Job Details: 07/18/2024

Not heating found open element replaced part tested all ok ; used 1 279837 () from stock

We serviced a

GENERAL ELECTRIC WASHER

Model GFW550SSN2WW

Near Grafton, Massachusetts 01536

Jeremy B.

Job Details: 07/18/2024

Found small amount of water in washer tested washer test in spin drain but the house drain is not proper and to long. This is a plumbing issue causing water to flow back into the washer. And theres no air break Customer instruction.

We serviced a

AMANA DRYER ELECTRIC

Model NED5800HW1

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 07/18/2024

F6e1 throwing error on display reset power to unit wont power on but enters diagnostics mode needs new Ui ; rqstng P&A on 1 W11378950 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 07/18/2024

Installed tub ring

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 07/18/2024

Checked connection going into cabinet ohmed out thermistor at control but didnt get good reading unit has been working normally since they defrosted it the weekend of the 6th I have not seen it personally in its failed state because they always defrost it for us they have pictures recommenced leaving it in its failed state next time recommend if calls back to send a second opinion company

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near York, South Carolina 29745

Mitch H.

Job Details: 07/18/2024

"Removed and replaced control board and harness. Reassembled, ran control calibration, completed properly. Tested washer, now advancing past sensing and calling for water, cold water valve not opening. Cancelled, entered diagnostics, tested valves, hot valve operating properly, cold will not open. Ordering valve. Checked part availability and scheduled return for 7/23 AM ; ordrng 1 W11127357 (Inlet valve)"

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model WED4950HW0

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 07/18/2024

Customer needs to call whirlpool and register unit and get it dispatched in first year warranty

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 07/18/2024

Complaint that since in home it randomly unfreezes and refreezes unit working normally today temps set at recommended condenser coils clear need to see it in failed state

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 07/18/2024

"Complaint ice cubes melted one day but unit was cooling normally display missing segments and water not dispensing normally ice bin filled today needs new valve and Ui ; rqstng P&A on 1 W10848301 (Ui) and 1 WPW10341329 (Valve) and 1 W10865826 (Valve), states that autho needed"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN3FS

Near York, South Carolina 29745

Mitch H.

Job Details: 07/18/2024

"Pulled dishwasher out, removed and replaced funnel, cap and hose. Tested dishwasher and checked for leaks. Operating properly and no leaks."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 07/18/2024

"Removed dispenser control, and front. Removed and replaced ice door. Reassembled, tested, door operating and closing properly."

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC1

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 07/18/2024

Customer dosent have receipt needs to get receipt tp prove date of purchase

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near South Windsor, Connecticut 06074

Ruben C.

Job Details: 07/18/2024

Checked unit unit shuts off intermitently ordering control it not original jazz board; ordrng 1 W11524469 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model mbf2258xew1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 07/18/2024

"Checked over unit and found wile running evap fan motor making noise found fan motor hitting ice due to door not closing and sealing properly, remove dice around fan and heated door gasket and reset tracks so door would close properly and seal checked over cooling and unit is building frost and cooling to specs"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Vernon, Connecticut 06066

Ruben C.

Job Details: 07/18/2024

Cust said it started working but wanted it checked anyway checked unit no problem found at this time

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Manchester, Connecticut 06042

Ruben C.

Job Details: 07/18/2024

Checked unit found error code for control cust says it stops mid cycle also had code for no water ordering control and water valve Cust had hose under sink come off this not issue with unit plumber did install on Friday cust had to fix this took pic we did not touch that; ordrng 1 W11434044 (Water valve) and 1 W11410066 (Control)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Willington, Connecticut 06279

Amanda R.

Job Details: 07/18/2024

Customer states that unit is in first year warranty dosent have receipt

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/18/2024

I replaced all ordered parts tested operations filled tub quarter full. No leaks occurred occur. Until I filled tub 3/4 away full then unit started leaking. I thought it was a seal issue on the gear case ended up being a tub that is out of round seal on gear meets tub. Im ordering tub assembly customer to inspect cannot use washing machine as it is leaking. no further issues found with washing machine today as it has literally been rebuilt almost completely. Im also re-ordering a gear case the safe side customer to call our office when tub comes in; ordrng 1 W10324648 (Tub) and 1 W11454738 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ11

Near Salisbury, North Carolina 28147

Jenn F.

Job Details: 07/18/2024

Adjusted the freezer door hinges as well as shimmed the the freezer door. Replaced the main and ui. Programmed and turned adaptive defrost off. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB10

Near Middletown, Connecticut 06457

Jimmy R.

Job Details: 07/18/2024

"Chcked over unit and found water inlet line had gotten bent and crimped causing no water flow to fridge filter, cut out bad water line and placed fitting in between ran water threw and unit is now operating to specs ; used 1 WP2300868 (FITTING 5/16-5/16) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW2

Near Middletown, Connecticut 06457

Jimmy R.

Job Details: 07/18/2024

"Installed new bezel and clipped in water dispenser to stop from falling out, ran water and unit is now working to factory specs"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 07/18/2024

Customer complained unit now working. Found variable speed motor bad. Ordering sump assembly. Informed customer office will call when job is authorized and parts come in. ; ordrng 1 W11416363 (Sump)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Douglas, Massachusetts 01516

Jeremy B.

Job Details: 07/18/2024

The Dryer GFCI breaker is tripping we tested the dryer it is not tripping at this time we tested the dryer amps on neutral on 4.2 amps drawn and is heating perfectly. There is a service bulletin regarding this matter. All tested ok the breaker is the problem

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Northbridge, Massachusetts 01588

Jeremy B.

Job Details: 07/18/2024

Installed LED light kit tested all ok ; dspstn on spec-tagged invntry: 1 W11683243 LED KIT WHITE (12 LEDS)

We serviced a

SAMSUNG WASHER

Model WF45R6300A

Near Thompson, Connecticut 06277

Jeremy B.

Job Details: 07/18/2024

Outer bellow spring is broken we need to order the part ; rqstng P&A on 1 Dc97-04973b (Bellow spring clamp)

We serviced a

KITCHENAID RANGE

Model KSEG700ESS2

Near Manchester, Connecticut 06040

Ruben C.

Job Details: 07/18/2024

Checked unit found burner switch faulty will not turn unless you use pliers burner is working ordering switch; ordrng 1 W11129442 (Switch infinate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, Connecticut 06040

Ruben C.

Job Details: 07/18/2024

Checked unit four ice build up around fan cleared build up tested operation normal ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0C

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/18/2024

"Installed new filter housing and water line connection ran water and unit is now operating properly. Found when running ice maker unit would not push ice out of dispenser found auger frozen, melted ice on auger and unit is now dispensing and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/18/2024

"Complaint door is not closing properly have to slam door and use foot at the bottom left corner to close it as it rubs on refrigerator. I found door is warped rubbing on the liner, not closing properly. I adjusted door as best as I could so that it does not rub as bad, closing slightly better. Ordering door shims and hinge hinge appears to be slightly bent and is non-adjustable. door will be shipped directly to customer. Customer to peel off saran wrap and inspect for dents or scratches. Office as soon as part comes in.; ordrng 1 LW10642551 (Fresh food door ss) and 1 WP2254618 (Hinge) and 3 WP2183852 (Shim)s and 2 WP489467 (Washer)s"

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/18/2024

Complaint washing machine will shut itself off randomly have to unplug washing machine then it may work just fine. I found error codes F0e5 f5e2 I cleared codes I found after cycling lid latch multiple times lid latch would not lock and unit turned itself off in diagnostics. Unit will need lid latch assembly to fix. Customer declined repair today did not realize it was going to be that expensive to fix.

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/18/2024

Replaced all parts and found the roller tensioner was broken too. Customer wasnt home but daughter said ok to install the extra part and that she would pay for the part. Customer thought that the roller was part of what was broken and clarified with customer that the quote was for the belt and labor. Had part in TS. Installed part and is running normal.Daughter paid for the extra part. Customer has lyr warranty on parts and labor.; ordrng 1 DE634A (Pulley) and 1 6602-001655 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/18/2024

"Cant get wash plate off with my puller needs tub job ; rqstng P&A on 1 W11219115 (Tub) and 1 W10752719 (Basket) and 1 WPW10215093 (Filter), states that autho needed"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 07/18/2024

"Complaint washing machine not consistently filling with water to the same level someday itll be barely filled other days. Itll be overfilled perceived. This washing machine is a high-efficiency washing machine with all detection water level sensors. Its going to fill to the appropriate size based on what the washing machine perceives to beneeding. Error, codes and fault. History are overloaded, error code, and over suds condition detected no additional error codes in fault history found at this time. I did find drain hose was shoved too far down into the standpipe as well."

We serviced a

MAYTAG DRYER

Model MGD7230HW2

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 07/18/2024

"Customer complained unit wont work on sensing. Ran diagnostics and no error codes present. Ran unit unit running properly and passing all tests in diagnostics. Unit heating and spinning. Air flow good.ran unit for awhile longer Ran service diagnostics again and found drum light not cycling on/ off when testing in sensing step. Found no continuity though moisture harness to acu , per service Manuel ordering main harness. On last call drum light cycled. Issue must have been short in wire harness. Ordering main harness and moisture strip harness. Informed customer office will calll when parts come in. ; ordrng 1 W11459149 (Harness main) and 1 WPW10298258 (Moisture harness)"

We serviced a

GENERAL ELECTRIC DRYER

Model GTD42EASJ2WW

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 07/18/2024

"Complaint timer, just stop spinning in the middle of a cycle. Will not go to stop even on time dry dryer completely dies as well randomly occurring. I suspect timer issue or incoming voltage issue intermittently occurring. Cannot duplicate at this time. Customer also complaining that the lint is no longer sticking to filter screen like it used to appears to have perfect airflow. As of right now did have a giant ball of lint stuck to dryer vent screen outside that was causing a restriction could be culprit for lent issue. im going to order a timer as of right now as customer states its a daily occurrence now.; ordrng 1 WE04X24550 (Timer) and 1 WE04X28977 (Door switch)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR/AA. 05

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 07/18/2024

Found the fridge block ice steamed as much as could needs tower and tstat.Cust going might buy new Advised service fee good for 1 week.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 07/18/2024

"Tested unit and found fridge leaking water when customer would turn it on and unit would leak from the back, checked for leaking and found water valve had cracked causing it to pour out, unit is going to need a new valve will order and return. Parts tentative p/a ; ordrng 1 WPW10238100 (Water valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/18/2024

"Confirmed purchase date and took picture of receipt. Updated information on ticket. Unit was purchased from Flippin Jays. Checked Service Bench entitlement, unit is marked as No Warranty . Explained to customer that unit has no manufacturer warranty. They said they were told by Whirlpool that is would be covered. No service performed. Customer is going to talk to Whirlpool and Flippin Jays and attempt to get service covered."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Clover, South Carolina 29710

Mitch H.

Job Details: 07/18/2024

"Arrived and found that model/serial on ticket do not match unit in home. Updated information on ticket. Called office, spoke to Randy. Cannot perform service without authorization for this unit. Customer is going to call warranty company to get information corrected and new ticket issued."

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 07/17/2024

Checked and took pictures of areas customer pointed out. Explained the this is normal wear and not affecting microwave operation. Called tech line spoke to Brandon SR# 7739513341 he said that another service company had been out for the same issue in June and that the recommendation would be to use touch up paint. Customer says she is going to contact builder.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 07/17/2024

"Checked and found unit operating properly at time of visit. Customer says that unit doesnt defrost correctly and evaporator ices over. Parts sent are not the correct parts. Removed harness and ohm wires, all test good. Found defrost heater does not ohm out correctly. Reordering correct parts and defrost heater assembly. Checked part availability and scheduled return for 7/22 AM ; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater/Harness assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 07/17/2024

"Confirmed broken filter housing door. Removed and replaced housing. Installed filter, turned water back on. Tested and checked for leaks, none. Filter housing and door operating properly."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 07/17/2024

"Removed and replaced main control. Ran control calibration, completed correctly. Exited diagnostics, ran quick wash cycle. Allowed to fill and agitate, all operating properly. Cancelled cycle, washer drained and shut down correctly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 07/17/2024

"Removed and replaced filter housing. Reinstalled filter, tested, door staying closed and operating properly. Valve activated and functioning correctly. Did not install valve, left with customer.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

SAMSUNG RANGE

Model NE58K9500SGAA

Near York, South Carolina 29745

Mitch H.

Job Details: 07/17/2024

"Removed and replaced wiring harnesses and oven control board. Plugged back in, tested, oven heating and operating properly."

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 07/17/2024

"Unit has been working fine since last visit and filter cleaned, so no further repair needed. Will need to be refunded for parts so left as follow up required; O-emld tckt"

We serviced a

WHIRLPOOL DISHWAHER

Model KDTM404KPS0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 07/17/2024

Checked unit issue is not a draining problem it is leaking from motor seal ordering sump and motor assembly ; ordrng 1 W11416362 (Sump and motor assy)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 07/17/2024

Checked unit found water valve connection was left off possibly from last service replacing comp reinstalled connection tested operation normal; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 07/17/2024

Replaced all previously ordered parts tested operations no additional issues found no chiming noises every 3 to 5 minutes followed by With p0 error code.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Catawba, South Carolina 29704

Jonathan J.

Job Details: 07/17/2024

Complaint lights are not working in refrigeration section. I found light had failed I replaced light assembly in fresh food compartment. All lights are now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Holyoke, Massachusetts 01040

Chris B.

Job Details: 07/17/2024

Replaced all parts and ran a calibration and test cycle and all working properly. No leaks detected.

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Hadley, Massachusetts 01035

Chris B.

Job Details: 07/17/2024

Complaint that the IM is not working. Found bad IM and quoted for parts and labor. Customer prefers not to fix due to expensive. Collected trip fee.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 07/17/2024

Complaint on left side of freezer frost built up one day cleared and explained only can put pizza boxes in door storage warped bin slightly set freezer temp at zero missing front grill ; rqstng P&A on 1 W10911309 (Grill)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 07/17/2024

Complaint on Sunday wouldnt fill with water on quick wash couldnt duplicate issue tested multiple times ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/17/2024

Replaced all parts and washer running normal.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/17/2024

Complaint that the washer is not cycling through correctly and doesnt drain. Found very loud grinding sound while agitating and spinning. Bad gear case. Will order parts for a return visit. Will order all parts for a return visit.; ordrng 1 W11449840 (Gear Case) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W10721967 (Shifter) and 1 W11551646 (Nut)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 07/17/2024

"House is off mountain rd right next to west Suffield cemetery in west suffield. Inspected and found customer had other company come out and replace lid lock assy, then unit started tripping circuit breaker. Replaced with new lid lock, unit still tripping breaker, also bezel was broken, ui board and main acu shorting when plugged together, will order parts and return.; ordrng 1 W11513246 (Main acu) and 1 W11481116 (Ui control) and 1 W11643703 (Bezel), used 1 W11513248 (DOOR LOCK) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS3

Near Granby, Connecticut 06090

Gary V.

Job Details: 07/17/2024

"Inspected and found door panel dented, will order part and return in August.; ordrng 1 W11416371 (Door panel) and 1 W10909682 (Name plate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE254EWH2

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/17/2024

Complaint that the dishwasher is not cycling correctly. Found bad sump pump. Quoted parts and labor. Customer will do the trip fee and will think it over. Customer has 7 days to waive trip fee into labor. Collected trip fee.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 07/17/2024

Complaint that the refrigerator is not cooling properly. Found compressor running but not cooling. No frost pattern in the evaporator coil. Motor fan is running and voltage reaching start device. But after 15min. visible frost pattern. Will order new compressor and have it replaced and will do the recharge of gas. Once we get the parts to the office will call you by next week to schedule when is the best day to return. R600a system.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504447 (Coupler) and 1 W11504433 (Coupler) and 1 W11547180 (Start Device) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 07/17/2024

"Installed compressor and auger motor, ran vacuum and didnt find any leaks, recharged system and please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11370574 COMPRESSOR R600A , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11504448 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV , used 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

MAYTAG RANGE

Model MER8800FZ5

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 07/17/2024

"Inspected and found broiler working, customer was unaware of keeping door closed while broiling. All functions test fine"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Auburn, Massachusetts 01501

Jeremy B.

Job Details: 07/17/2024

Leaking water from the soap dispenser will need to replace the dispenser will need approval for a second man as the is is a stacked washer dryer or the customer will need to unstack the dryer prior to service ; rqstng P&A on 1 W11524105 (Dispenser drawer) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DISHWAHER

Model WDT730HAMZ0

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 07/17/2024

"Complaint of not draining 4-3, 7-1 errors in history, wash motor not running, not heating, verified in diagnostic test cycle.Drain motor does test fine.Quoted for sump assy, will think on it., saved estimate. Collected for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 07/17/2024

"Emptied refrigerant from high side and was a substantial amount for having no frost at all on arrival with unit running. Pulled vacuum and found with dryer Schroeder valve out, holding pressure did same from high side, obstruction, will not blow out with nitrogen, cut cap tube from drier which was not pinched, but still holding vacuum. Other connection from drier to short to cut, would not be able to solder or lokring if cut. Called techline.Believes we have a leak and floating obstruction, usually in evaporator. Cut cap to evap and lost vacuum.Replaced evaporator and unit held vacuum. Unable to charge at this time, did not have correct adapter for r600a refrigerant can. Explained to cs would need to return to charge unit, putting unit down for 2x time, nitrogen test and charge.; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ and 1 W11506619 COUPLER 8 NK MS 00"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Auburn, Massachusetts 01501

Jeremy B.

Job Details: 07/17/2024

Complaint not heating not drying. Tested found loose connection at heating element repaired loose connection tested all ok

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ1

Near Auburn, Massachusetts 01501

Jeremy B.

Job Details: 07/17/2024

"Tested found corrosion on the ui board causing failure motor pump not needed order parts ; rqstng P&A on 1 W11632709 (UI Board) and 1 W11413963 (Control panel), dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

ROPER WASHER

Model RTW4640YQ1

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 07/17/2024

"Unit has been bouncing around, bad suspension and found gear case assy has leaked oil. Repair would require suspension, gear case assembly, Washplate in the least. Denied repair. Collected for service call."

We serviced a

MAYTAG WASHER TOP LOAD

Model MVW6230RHW2

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 07/17/2024

"Complaint of unit having odor that is getting worse. Basket spins freely, suspension is good. No error In history. Ran diagnostic cycle fine, but could smell oil at end of test. Visual inspection f lower unit found oil leaking from transmission, agitator bolt not coming free. May need to break out agitator to replace transmission, will need new belt and cam as well, actuator seems to working fine.Quoted for parts/labor, denied, collected for service call only."

We serviced a

MAYTAG DRYER

Model LDG8414AAE

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 07/17/2024

"Replaced igniter and verified igniting in timed dry, unit tumbling fine and heating properly ; dspstn on spec-tagged invntry: 1 279311 IGNITOR FLAT"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB11

Near Springfield, Massachusetts 01107

Mike K.

Job Details: 07/17/2024

"Replaced door and rail would not transfer. Upper right would not engage, lower left would not engage. Tried pushing with screw driver and mount broke off door. Will have to reorder door and ordering rails. Rails do for original door.Let cs know would be same as this time, to contact office when parts arrives, making sure it is not damaged, and office will schedule return; ordrng 1 Lw10680728 (Freezer door black) and 4 WP2156003 (Rail cap)s and 2 W11129820 (Freezer door rail)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 07/17/2024

"Replaced compressor and water filter housing started cooling explained need to wait 24 hours before putting food in it not leaking water ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 WP2300868 (FITTING 5/16-5/16) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 07/17/2024

Checked unit getting moisture on mullion and right door gasket called techline to turn on moisture control constant ordering door seal 7739515007; rqstng P&A on 1 W10917313 (Gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 07/17/2024

Checked unit ran diagnostics ice maker would not harvest in test 59 replaced ice maker harvested normally and water went in; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model LER4634JQ0

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 07/17/2024

"Checked unit found thermal fuse open cuasing no operation replaced fuse and thermostat; used 1 WP3392519 (THERMAL FUSE), and 1 WP3387134 (THERMOSTAT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 07/17/2024

Checked unit found no voltage from control to ignitor also light not working aswell cust changed bulb; ordrng 1 W11126814 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Sharon, South Carolina 29742

Mitch H.

Job Details: 07/17/2024

Attempted to remove and replace auger motor and yoke. Could not get yoke off motor shaft in order to remove motor. Will need to replace divider in order to complete repair. Customer approved. Ordered divider. Advised customer that office will call to schedule when part arrives. Left motor and yoke with customer.; ordrng 1 WPW10309864 (Divider)

We serviced a

SAMSUNG DRYER

Model DV42H5000EW/A3

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/17/2024

"Replaced all parts and found the roller tensioner was broken too. Customer wasnt home but daughter said ok to install the extra part and that she would pay for the part. Customer thought that the roller was part of what was broken and clarified with customer that the quote was for the belt and labor. Had part in TS. Installed part and is running normal. Daughter paid for the extra part. Customer has 1yr warranty on parts and labor.; dspstn on spec-tagged invntry: 1 6602-001655 BELT , used 1 DE634A () from stock"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN1WW

Near Franklin, Massachusetts 02038

Aimee

Job Details: 07/17/2024

Drilled out bolt and replaced and put some loc tight on bolt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 07/17/2024

Found no frost pattern on evaporator.Put amp meter on compressor running at 8 ampsNeeds seal system work.Advised Cust to call contract company.Also there 60 months on the system under warranty.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Grafton, Massachusetts 01519

Aimee

Job Details: 07/17/2024

Cust stated only going out of balance in normal cycle. Ran washer everything workingAdvised add another shirt or shorts so when hits high speed doesnt go out of balance.Calibration on control and ran diagnostics Running as intended

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Grafton, Massachusetts 01519

Aimee

Job Details: 07/17/2024

Installed new convection fan and tested pre heated convection coil fully glowing after 5 mins the fan comes on complete

We serviced a

SAMSUNG RANGE

Model NE59J7630SG/AA01

Near Southbury, Connecticut 06488

Jimmy R.

Job Details: 07/17/2024

Installed all new switches and burner tested each element and unit is now cycling and heating To proper specs

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM0

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 07/17/2024

"Checked ice maker and found unit never cycled ice in mold checked for voltage and found no power at ice maker, replaced ice maker and hard reset unit rechecked power and unit is now cycling and getting 120v, wile watching unit cycle it stoped and lost power half way threw chcked and no voltage. Unit will need new main control and high voltage control, parts tentative p/a ; ordrng 1 WPW10226427 (Control) and 1 WPW10285198 (Control hv), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Waterbury, Connecticut 06702

Jimmy R.

Job Details: 07/17/2024

Checked over unit and found when plugging unit in compressor would buzz and kick off checked relay and found capacitor bad replaced and unit kick on and ran but compressor buzzing. Found water inlet broken off will order new inlet tubbing and compressor parts. Advised since unit was unplugged its hard to tell if its working correctly advised water lines need to be replaced and we will order parts and return to check unit will order new compressor due to the buzzing Im hearing.; ordrng 1 W11615170 (Water tube) and 1 W11292468 (Fitting) and 1 W11680400 (Tube) and 1 W11656989 (Compressor) and 1 W11565815 (Prosses tube) and 1 W11506635 (Coupler) and 1 W11109499 (Drier)

We serviced a

WHIRLPOOL WASHER

Model WFW6605MC1

Near Waterbury, Connecticut 06704

Ruben C.

Job Details: 07/17/2024

Checked unit found bellow torn and retainer slightly stretched ordering bellows and retainer; ordrng 1 W11266654 (Retainer) and 1 W11578223 (Bellow)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/17/2024

Installed new suspension kit and ran unit threw a spin cycle unit is now spinning and operating to specs

We serviced a

AMANA DRYER

Model NED5800HW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/17/2024

"Checked over unit an found dryer would not tumble unit would come on and him theN Shut off. Checked drum and tried to Move by hand but drum stuck, removed and found clothing stuck in blower wheel due to customer had forgot to put filter back in sucking up clothing. Removed and dryer is now tumbling and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV00

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 07/17/2024

"Checked over unit and found fridge section frosting over again causing no cooling and no ice in fridge section, placed unit into a defrost and unit went it properly checked for heater and unit is defrosting normally removed evap cover and found thermistor had called down not touching copper tubing not sensing a defrost, reattached and tapped down to stay placed unit in a 8 hr defrost cycle no matter what and advised customer to watch for frost of any issue control may be faulty and not sensing the correct defrost cycle"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Wallingford, Connecticut 06492

Jimmy R.

Job Details: 07/17/2024

Installed new controls ran dryer and found unit now shutting off on a sensor dry and unit is heating properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAB04

Near Windsor, Connecticut 06095

Gary V.

Job Details: 07/17/2024

Inspected and found all freezer and refrigerator modules not working. Will submit estimate and call.; rqstng P&A on 1 WPW10515058 (Module) and 2 WPW10515057 (Module)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 07/17/2024

"Inspected and found multiple problems, icemaker broken icemaker, injector tube needs to be taped and caulked, diffuser making noise, an evaporator fan motor, making noise. Will order parts and return.; ordrng 1 W11559968 (Evap fan) and 1 WP2169142 (Blade) and 1 W11700250 (Ice maker) and 1 W11645127 (Air diffuser)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 07/17/2024

Replaced hub and wash plate calibrated And ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W10528947 HUB

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB10

Near Hartford, Connecticut 06112

Amanda R.

Job Details: 07/17/2024

Complaint that unit has condensation on damper in ff section and leaking water under crisper drawers unit is freezer ff door gasket ripped and not sealing against cabinet shimmed its sealed against cabinet but gasket needs to be replaced ; ordrng 1 W11240749 (Gasket)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 07/17/2024

"Complaint that the IM is not working. Tried to cycle the IM through diagnostics and no response. Will order IM and water valve as backup.,; rqstng P&A on 1 243297613 (Ice Maker) and 1 5304519215 (Water Valve), states that autho needed"

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