Service History 371

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 01/12/2024

Customer complaint is that burners shut off during cooking. Customer has some cookware that is rounded at the bottom. Explained cycling to customer. Customer is not satisfied with the range and cycling and sensors are unacceptable.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 01/12/2024

"Complaint washing machine, making loud, squealing noises whenever it enters spin towards the very end of the cycle. I found gear has dropped down out of gearcase, causing, squealing noise didnt need new gear case to fix.; ordrng 1 W10752283 (Washplate) and 1 W11551646 (Nut) and 1 W11449841 (Gearcase), dspstn on spec-tagged invntry: 1 W10754448 CLUTCH"

We serviced a

KITCHEN AID REFRIGERATOR

Model KRFF507HPS02

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 01/12/2024

I replaced evap fan mtr assembly I tested ops cycled ice maker had e0 error test 56 verified frost pattern on evap is great no additional issues found today with unit

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 01/12/2024

I replaced all four suspension rods. I tested operations. Everything is working fine. Performed a control board calibration procedure before departure as well.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 01/12/2024

I replaced all previously ordered parts pulled unit from cabinetry discovered unit cannot be properly leveled due to cabinetry countertops height being so low dishwasher legs are already as low as they can go. No leaking occurring as of right now after replacing all previously ordered parts. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET

We serviced a

KITCHENAID COOKTOP

Model KCES550HBL00

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 01/12/2024

Complaint that the unit is not heating up properly on the right front burner. Found partially heating element and infinite switch only heat partially on the Lower side. Found unglued grommet bezel on the rear center knob. Quoted parts and labor. Will order parts for a return visit. Customer will receive parts in the mail and will call office as soon as the parts come in. Mentioned to the customer that they will need to take off drawers to access the bottom of the cooktop. Drawers has two latches underneath to be able to remove. Please verify if heating element is faulty on the larger coil side. Added infinite switch as backup.; ordrng 1 W11259362 (Infinite Switch) and 1 W11259508 (Element Surface) and 1 W10853046 (Grommet Bezel)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 01/12/2024

Complaint that the unit is not dispensing nor opening the soap tray. Found bad solenoid on the tray. Replaced part and unit running normal. No error codes present. No leaks detected. Found a cut off wire but it was from the old dishwasher when it was removed customer mentioned. All wire on this dishwasher are all intact.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Ware, Massachusetts 01082

Chris B.

Job Details: 01/12/2024

Complaint that the unit is not washing properly. Found loose connection. Collected for minor repairs.

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Ran washer and found unit not draining water ran a diagnostics and found errors F9e2 F0e5 f2e1 checked drain and found water draining super slow causing unit to not spin clothes out and shut down. Checked drain pump and found tub drain clogged with a sock blocking water into pump, removed and ran a drain cycle unit Is draining strong. Recalibrated machine and ran a spin cycle checked draining and unit is now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Tested washer and found unit stuck in a drain cycle when plugging unit back in, canceled out cycle and checked for errors found F0e5 off balance load. Ran a calibration cycle and unit went threw properly, ran machine threw a wash and a spin checked all functions and unit is now working to specs. Advised customer on canceling out the cycle if this happens again"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 01/12/2024

"Removed and replaced console and control. Replaced one at a time, following process to all information to transfer. Reassembled, tested, dryer operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 01/12/2024

"Checked and found no ice buildup on evaporator, fan running and good air flow. Ran diagnostics, all components tested good. Checked temperatures in both freezer and refrigerator. Freezer at -2, refrigerator at 37. Did a liquid temp test and got a reading of 41 degrees. Thermistors check good in diagnostics, possible board issue. Dispenser has very low water flow. Reordering fan/harness, control board and water valve. Advised customer that office will call to schedule.; ordrng 1 W11033168 (Evaporator fan) and 1 W10843055 (Control) and 1 WPW10341329 (Valve)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Checked over unit and found both section had stopped cooling and where warm, plugged unit back in and compressor was making a funny noise, checked evaporator and found no frost pattern at all checked compressor and found running but not pumping any Freon. Checked lines and noticed oil dripping from filter dryer, pulled filter dryer forward and could not see any holes but its leaking from the connections. Compressor buzzing and getting super hot, will order new compressor kit couplers and dryer advised we would call when in for return visit ; ordrng 1 W11582579 (Compressor kit) and 1 W11506635 (Process stub) and 1 W11504445 (Coupler) and 1 W11506623 (Coupler) and 1 W11504419 (Coupler) and 1 W11504449 (Coupler), O-SMS tckt"

We serviced a

WHIRLPOOL WALL OVEN

Model KEBC208KSS04

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/12/2024

"Checked over unit and found upper oven would not heat up unless customer slams the door then it will start working and work threw the whole cooking proses. Removed control and found upper bake relay had loosened up and backed out Of control this is causing it to work and not work by making a poor connection once customer moves unit it makes a connection and works. Checked relay and it is going to need to be either soldered or control needs to be replaced advised parts are no longer available, customer will leave as is for now"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HW4

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 01/12/2024

Cx complaint that the units cooktop is bowed and separating. I inspected the unit to confirm the complaint. I found the burns and oven work fine. However the pots on the right side do not sit level because the cooktop is bowed. The glass is separating as well not in the area of the element and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W11129394 (Cooktop (white))

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/12/2024

"Checked over cooktop and found unit rusting on back half behind burners also rust stains all on the corners of the cooktop, tried to clean rust but it was not coming off the stainless was getting rub marks in it. Checked heating issue and found all burners had no simmer the flams where super high, adjusted all burners to have a good simmer will order new cooktop, screws and return, parts special order advised when in we would call for return visit ; ordrng 1 W11051501 (Cooktop) and 4 W11241230 (Screw)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DBL2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 01/12/2024

"Checked over dishwasher and found unit not washing properly found spray arm seemed to be tipped on a downward angel hit bottom of the tub when trying to wash, removed spray arm and found cover not attached removed and cover is broken and not clipping into place this made the wash arm hit and not wash. Unit will need new cover will order and return ; ordrng 1 WPW10455271 (Cover)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Berlin, Connecticut 06023

Jimmy R.

Job Details: 01/12/2024

"Checked over cooktop and found middle burner would not light found no spark coming out of electrode. Tested other burners and found electrodes working and middle burner sparking tried lighting middle burner when pushing ignitor for other burners and it would light up but never relight on its own. Removed cooktop and checked spark found 120v to spark module and 10v to igniters ohmed and ignitor reading ok but jumping all over tried to clean ignitor and it would not light valve bad. Will order new valve, ignitor due to corrosion and holder due to corrosion parts special order advised will call when parts are in ; ordrng 1 W11246817 (Center valve) and 1 W10852959 (Center ignitor) and 1 W10639869 (Holder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 01/12/2024

"Customer complained lights flashing in refrigerator, and freezer. Find all 3 lights had strobe effect. . Found ref section upper light bad causing short. Replaced from pre id. Collected via card. Verified proper operation of lights. ; dspstn on spec-tagged invntry: 1 WPW10515057 LED MODULE and 1 WPW10515058 LED MODULE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/12/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 01/12/2024

Cx complaint that the unit is not washing dishes. I inspected the unit to confirm the complaint. I found an error code: f4e3. I cleared the code and ran a service cycle. The unit filled and drain but there was no wash action. The unit needs a new sump assembly to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11613479 (Sump motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 01/12/2024

"Checked and found freezer LED barely glowing. Tested switch, it is working properly. Ordering LED module.; ordrng 1 W11226500 (LED module)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/12/2024

Removed and replaced the User interface console due to delaminating and moisture getting into the electronics.

We serviced a

WHIRLPOOL WASHER.

Model WFW5090JWO

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 01/12/2024

Ran unit through a complete wash cycle and found no leaks. Bellows and hose all okay. Water valve also good. There was some leaking from the test fill hose as it did not have a rubber seal in the fill hose. This is not part of the washer and customer will Charged 3rd appliances diagnostic rate. Called Imani and left messages about results of diagnosis.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/12/2024

"Due to unit intermittently not starting. Timer counting down but not tumbling compressor starts. Suspect faulty motor. Will order and return. ; ordrng 1 W11209428 (Motor, dryer)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/12/2024

Found thermal fuse on heater failed. Replaced and checked venting. Advised on proper venting ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Springfield, Massachusetts 01128

Roger R.

Job Details: 01/12/2024

Found unit leaking from drain standpipe. Advised customer to call a plumber. Use install and instruct.

We serviced a

WHIRLPOOL COOKTOP

Model WGE745C0FH00

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 01/12/2024

Installed new glass top. all burners check ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Columbia, Connecticut 06237

Jeremy B.

Job Details: 01/12/2024

Installed new valve and ran self test all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 01/12/2024

"Removed evaporator cover assembly, opened box with new assembly. Parts did not match. Found incorrect part was ordered. Reinstalled existing cover assembly. Removed and replaced control. Reordering correct evaporator cover.; ordrng 1 W11610999 (Evaporator cover assembly), dspstn on spec-tagged invntry: 1 W11167902 EVAP COVER"

We serviced a

JENN-AIR COOKTOP

Model JDRP536HL01

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 01/12/2024

"Removed oven door, replaced door front assembly and kick plate. Reinstalled oven door, checked operation, all working properly. Had customer inspect door and kick plate and ensure she was happy with it."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 01/12/2024

"Installed. We parts ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 01/12/2024

Installed new parts ran factory test washer not hooked up to water cant fully test.

We serviced a

BOSCH DISHWASHER

Model SHP65T55UC07

Near Durham, Connecticut 06422

Jeremy B.

Job Details: 01/12/2024

Installed new door latch and tested all checks ok.

We serviced a

WASHER WASGER

Model WFW92HEFC0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/12/2024

Water leaking out the front. Bellow torn needs new. Giving F9E1(slow drain) found coin catch full of debri. Washer now draining properly. Quoted customer for new bellow.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 01/12/2024

Found left door hinge broken and door falling down hard. Replaced hinge all checks ok. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE

We serviced a

WHIRLPOOL WASHER.

Model WTW5000DW2

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 01/12/2024

"In Original notes I did not catch auto spell/correct changes.Cs had complained of shaking/knocking during use, sometimes stopping. No errors in history. Found suspension weak, bouncing multiple time in testing instead of once. Ordered suspension.Replaced suspension and recalibrated, ran through test cycle fine.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS00

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 01/12/2024

Installed new ice maker reset power. Needs ice door received the chute. Will reorder. ; rqstng P&A on 1 W11189145 (Ice door)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 01/12/2024

"Customer complained of rust on drum. Upon arrival found inner drum/ basket has damage causing protective coating to come off and rust. Damage seems to be from outside in, ordering new inner drum/ basket. Informed customer part will be shipped to home. When part arrives check part for damage and call office to schedule return call."

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, Massachusetts 01003

Mike K.

Job Details: 01/12/2024

"Noises while running, is tumbling and heating. No fault found, motor itself is loud/vibration. Supports, idler, belt all good. Reassembled and same, pushed up on base plate and vibration limited and noise back to normal, pushed on bottom harder to reform plate and results sustained. Unit running and sounding normal."

We serviced a

MAYTAG DRYER

Model MGD9600SQ0

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 01/12/2024

"Unit making screeching noise when running, seized idler, installed dryer kit and unit running smoothly ; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

GE WASHER

Model PTWN6050M0WT

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 01/12/2024

"Unit mod /ser tag unreadable. Believe I got the mod number at least. Cs says unit not filling. Start cycle and drain pump running, clothes in unit and wet, but no standing water. Tried in drain and spin cycle and same eventually turns itself off.Checked connections at water level sensor and control, reseated and same. Possible water level sensor, control or both. Control is nla.Collected for service call only."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Suffield, Connecticut 06078

Gary V.

Job Details: 01/12/2024

"Inspected and found defective rollers, replaced and cycled, tested fine.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

GE WASHER

Model GTW490ACJ5WW

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 01/12/2024

"Clothes are soaked at end of cycle, cs tried a drain and spin and just kept filling, restarted and drains fully at beginning, then starts filling again. Verified same results in spin, pressure hose looks good. Ran normal cycle and continued to fill, also heard unit not spinning, found broken belt.Quoted for control board and belt"

We serviced a

KITCHENAID RANGE

Model KFEG500EBS6

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 01/12/2024

"Cx complaint that the units front elements are not heating on the cooktop. I inspected the unit to confirm the complaint. I found the element have no visible breaks. The left dual burner heat only the outer edge when on dual, nothing on single. The right does not heat at all. I checked incoming voltage to the elements. Both are getting the correct 121v when off and 243v when the switch is on. The unit needs new front burner elements to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10823727 (LF element) and 1 W11517959 (RF element)"

We serviced a

GE REFRIGERATOR

Model GSHF5KGXCBBB

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 01/12/2024

Canceled call when I was headed that way.. never went to home

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Walpole, Massachusetts 02081

Aimee Z.

Job Details: 01/12/2024

Found the drain pump had 2 ohms suppose to be 5 ohmsReplaced drain pump. Ran a cycle to check water shuts off and not over filling. Also blew down preasure hose .Let sit 15 mins to make sure pump didnt turn onCustomer uses pods advised to use warm or hot not cold.Also running cleaning ever other month; used 1 W11399437 (Drain pump) from stock

We serviced a

KITCHENAID RESIDENTIAL REFR

Model KRFF507HPS00

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 01/12/2024

"Found needs led kit top light right side fridge out Verify other potential causes are fixed before replacing the single-point LEDs. Important: Replace all original single-point LEDs in the product with the new multipoint LEDs, kits listed below. S-code S191AQ covers the cost of replacement lights (1 kit) and labor during the first 5 years of life. Important: This only covers single-point LEDs. Some models may have other LEDs that are not covered.; ordrng 1 W11683242 (Led kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near North Attleborough, Massachusetts 02763

Aimee Z.

Job Details: 01/12/2024

Installed latch and ran diagnostics

We serviced a

SAMSUNG WASHER

Model WA50R5200A

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 01/12/2024

Picked up parts

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 01/12/2024

Customer wasnt home and through the phone they mentioned that the unit is under the Lowes extended warranty but cannot find the email. Explained to the customer that unit cannot be verified until Whirlpool send the office correct updated ticket. Customer doesnt want to pay trip fee. Will reschedule as soon a Whirlpool AIG send office approval for services. Didnt diagnose dishwasher on this call.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 01/12/2024

"Complaint that the unit wont stay on the majority of the time. Found when the unit started up ok then after stopping the cycle the dryer didnt want to stay on. Found bad start switch. Part did not arrive in time at the office and office would need to reschedule. Found good heating, turning, timing and all fuses and cycling thermistor is good. ; O-emld tckt"

We serviced a

KITCHENAID RANGE

Model KODE900HSS00

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 01/12/2024

Pulled oven partially out from wall. Removed and replaced ACU and console. Reassembled and reinstalled oven in wall. Tested both top and bottom ovens. Had both operating at the same time. Both heating and working correctly.

We serviced a

KITCHENAID OVEN

Model KEBS207SSS04

Near Davidson, North Carolina 28036

Robert A.

Job Details: 01/12/2024

The parts have been installed. The unit is working as designed. Johnny collected the remaining balance.

We serviced a

GE COMPACTOR

Model ZCGP150LII-00

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 01/12/2024

Customer complaint is that compactor crushed but would not come back up. Inspected and found drive pulley and motor pulley are stripped. Parts are NLA. ; ordrng 1 WC26X10006 (motor and drive gear) and 2 WC02X20287 (Power Nut)s

We serviced a

SHARP DRAWER MICROWAVE

Model n/a

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/12/2024

Customer complaint is that microwave drawer does not open after its been heated for some time. Inspected and found microwave door is not leveled. Customer will have leveled.

We serviced a

AMANA WASHER

Model NTW4516FW2

Near Thompson, Connecticut 06255

Amanda R.

Job Details: 01/12/2024

Called tech support Sr 7738231984 complaint still randomly leaving clothes wet with some water in bottom of basket from floor of where unit is drain hose cant be higher than 8ft

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB00

Near Sharon, Massachusetts 02067

Aimee Z.

Job Details: 01/11/2024

"Installed new damper control, complete"

We serviced a

SAMSUNG DRYER

Model DVE50M7450W/A3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 01/11/2024

"Inspected and found stuck run relay in main acu, quoted and they will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near York, South Carolina 29745

Mitch H.

Job Details: 01/11/2024

"Removed and replaced inverter, control and user interface. Plugged refrigerator back in, allowed compressor to start. Ran diagnostics, all functions test good."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near York, South Carolina 29745

Mitch H.

Job Details: 01/11/2024

"Removed and replaced drain pump and panel. Attempted to run DLMS calibration. Found that new UI panel will not download model and serial numbers. Reconnected old panel, let unit sit for 10 minutes to ensure information was stored in main control. Reconnected new panel went through setup process, waited 15 minutes. Checked and information still not stored. Tried again with no success. Panel defective. Reordering panel and lid lock.; ordrng 1 W11394572 (Lid lock), rqstng P&A on 1 W11478526 (UI panel), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVWX655DW0

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 01/11/2024

"I installed the ordered parts and tested the unit for the cx. The unit still did not work. I replaced the capacitor, still does not start cycles. It will begin to spin during sensing then stop. I checked the motor connector and lower harness. It was in decent condition. I tested manual agitate and it worked fine. The unit needs a new motor and lower harness to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W10625696 CONTROL and 1 W10913953 ACTUATOR , used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 01/11/2024

Cx complaint that the unit is control is RC light is not working. I inspected the to confirm the complaint. I found that the control is intermittent and needs to be replaced. The light switch is separated and needs to be replaced as well. Im ordering the parts for the return visit.; ordrng 1 W11594670 (Control board) and 1 W11123941 (Light switch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS00

Near Walpole, Massachusetts 02081

Aimee Z.

Job Details: 01/11/2024

"Found the evap in fridge a block of ice , steamed out needs fan assy complete and new thirmisterTheres a lot of rust by the fridge evap which is a concernCust buying new fridge"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 01/11/2024

Fresh food door gasket falling off of door. Was able to heat and shape gasket but will need new gasket. Quoted customer they will call back if they want repaired.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 01/11/2024

Installed new heater and wash arm all checks ok.

We serviced a

WHIRLPOOL RANGE

Model WED5010LW1

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 01/11/2024

Installed new rear drum seal. Due to not installed properly at factory. All ok. ; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE0

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 01/11/2024

"Unit exhibiting issues with sealed system..erratic temperatures frosting on suction line. Frozen water line in freezer door. We have changed the defrost system previously. Coils look good but frost on suction line indicates an overcharged system. The rear cover has been wet and Dried many time indicating a long issue. Will submit Order for sealed system parts. ; rqstng P&A on 1 5303305667 (Drier) and 1 5304524545 (Compressor), states that autho needed"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGID2476SF4A

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 01/11/2024

"Unit not heating properly. Ran diagnostic and found several error codes i60 , iBO, i20 unit will need a new main pump/ heater assembly. ; rqstng P&A on 1 5304514365 (Pump wash,), ordrng 1 A00055408 (Sensor)"

We serviced a

FRIGIDAIRE OVEN

Model FFGF3054TSD

Near Chicopee, Massachusetts 01013

Chris B.

Job Details: 01/11/2024

Replaced part and unit running normal. Burners lighted on properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Foxborough, Massachusetts 02035

Aimee Z.

Job Details: 01/11/2024

Installed new light also needs new right gasket is torn; ordrng 1 W10830274 (Gasket)

We serviced a

KITCHEN AID RANGE

Model KERS202BSS0

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 01/11/2024

F6 e1 replace controlFound the relay sticking open.Also tested the sensor in case Tested the oven sensor in range Needs new CntrlCust buying new

We serviced a

GE REFRIGERATOR BOT

Model PFE28KSKKSS

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 01/11/2024

"Trounced the fan needed to be replaced, replaced and tested complete ; used 1 WR60X26866 (Fan) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 01/11/2024

"Customer stated tub was leaning causing tub to be out of balance, found suspension rod was out of position and bent, Replaced suspension rods, tested unit in spin. Unit tested fine."

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 01/11/2024

"Customer complained bottom of units finish is coming off on wheels of turntable ring of unit. Although issue is cosmetic, Customer is worried it will get worse and cause arching. Wheels on turntable ring had buildup of something looking like buildup of finish coming off on wheels . Took pictures and called techline. Tech line gave part number for touch up paint to cover area with touch up paint to prevent metal from showing. Sr#7738216391 ordering several paint colors. Informed customer office will call when parts come in. ; ordrng 1 W10803163 (Touch up paint) and 1 8212473 (Silver) and 1 W10134625 (Apollo grey) and 1 W10917540 (Midnight grey)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 01/11/2024

Unit hums and then goes straight to done run capacitor bad replaced tested operation normal ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 01/11/2024

Replaced door latch tested starting normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 01/11/2024

Lasted three months since last repair and freezer not defrosting again ; ordrng 1 W11548534 (Control) and 1 W11548536 (Thermostat) and 1 W11547652 (Element)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 01/11/2024

Replaced UI unit set time and operated normal. Unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 01/11/2024

SR#7738217022 spoke with (Brandon) I was told to replace door hinges. I also took pics of damaged UI and door panel on upper left by handle has significant dent in it.I am ordering left and right hinge for repair. I also noticed when I opened the door that the upper basket came rolling forward looked at installation and top of dishwasher is leaning forward. The unit needs to be leveled when returning to replace parts. Rescheduled for 1-17-24 amPart#W11612302Part#WP8534853; ordrng 1 W11612302 (Door hinge) and 1 WP8534853 (Door hinge)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 01/11/2024

Found tub and all parts are good customer was not aware how the unit operated. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/11/2024

Installed new manifold and spray arm ran machine thew a wash cycle and unit is now washing middle rack and all operations are working to specs

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 01/11/2024

"Checked over unit and found front panel of machine where vent is located starting to rust around vent checked for other spots and found rust on sides of panel also, tried to remove rust but panel is pitted rust is all the way into stainless. Unit will need new front stainless panel ordered advised once in we would call for return visit part was a special order ; ordrng 1 W11461688 (Panel stainless)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 01/11/2024

"Ran unit and found filling with water but not washing, canceled out unit and drain is operating ran a diagnostics cycle and found errors 4-3 wash motor not running, 7-1 no heat let unit run threw a Self test and no wash motor, checked voltage and 120v is being supplied to motor unit is going to need a new sump&motor will order. Parts are out of stock advised once in we would call for return visit ; ordrng 1 W11613479 (Sump&motor)"

We serviced a

JENN-AIR COOKTOP

Model JGC3536GS01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 01/11/2024

Complaint smell gas only while cooking I took unit apart pressure tested pipes and valves in on position Low flame and hi flame as well as medium flame is great cannot smell any abnormal odors during combustion only by it not being ignited do I smell gas I suspect burner caps not being installed on burner flame spreder is cause of odor or teflon cooktop protector. No parts needed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 01/11/2024

Replaced all parts tested starting normally ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM00

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 01/11/2024

"Complaint last two weeks unit has not been keeping ice cream frozen. Everything else is still frozen except the ice cream. I found unit is located in the garage and garage is not climate controlled. I found evaporator when compressor is running, is producing a full frost pattern with no issues. Refrigerator is rated at a minimum operating temperature of 65? And a maximum of 94?. With these colder temperatures reaching down in the 20s the past couple weeks unit cannot keep up as the temperature sensors are located in the fresh food zone section. When the fresh food section is at temperature unit is designed to stop cooling causing ice cream to melt. No additional issues found, customer needs to put heaters in the garage and climate control garage for the specific model of refrigerator ; dspstn on spec-tagged invntry: 1 WP2315549 EVAP MOTOR"

We serviced a

WHIRLPOOL REFRIGERATOR

Model Kssc42qts00

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 01/11/2024

Complaint not dispensing water from door will not dispense in diagnostics will not click relay but ui light does come on when door paddles are pressed unit will need main control and ui and digital valve to fix. Customer stated they used to be able to turn breaker off for a period of time and then everything would work. I tested just to confirm cycling power does nothing anymore. Office to call customer when parts come in.; ordrng 1 W10789107 (Control) and 1 W10876668 (Valve) and 1 WPW10151236 (Door ui assembly)

We serviced a

KITCHENAID WINE CELLAR

Model KUWL214KSB00

Near Fort Mill, South Carolina 29715

Jonathan J.

Job Details: 01/11/2024

Complaint not cooling I found evaporator is flooded with compressor oil unit sounds like gurgling running water when compressor is turned on unit will need evaporator and compressor to fix as well as purged with nitrogen. 7738219087 I called KitchenAid directly found desiccant beads and filter dryer show science of contamination in the system submitted images. No additional issues found unit declared nonrepairable by manufacture. Due to contamination.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/11/2024

Complaint washing machine time keeps jumping sporadically. Unit taking longer than what the timer says to wash. Vibration still. I checked suspension rods. I checked tub assembly. I checked control. No error. Codes on control. I checked level of machine. Machine is level cannot duplicate. I suspect flooring issues or loading issues are cause of complaint. ; dspstn on spec-tagged invntry: 1 W11400681 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/11/2024

Complaint washing machine will not turn on lid will not unlock. I found control has failed leading to issue. No flashing light on control or nor user interface. customer declined repair is going to look at replacement options instead. I found resistance of drain pump. Motor is a little on the high side could be what caused control board failure.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/11/2024

"Complaint unit not making ice. I found two places on the wiring harness, going into the door and at the icemaker where attaches are both broken. Unit will need new door to fix. No additional issues found with cooling at this time. Everything else is working valve installed tested no additional unit dispensing water with no issues; ordrng 1 W11390104 (Door ss fc)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 01/11/2024

"Ran air fryer and found when convection fan came on unit would rattle and bang then stop when fan shut off, checked fan and noticed it wobbling removed fan and found motor shaft bent causing fan motor to make noise and wobble. Will order new convection fan and motor ; ordrng 1 W11582241 (Fan motor) and 1 W11548753 (Fan blade)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 01/11/2024

Complaint support is broken. I found support on both sides is fractured. I found drive motor has fracture in it. I found tub has been collapsed on right hand side corner to a point where the spray arm can no longer spin properly unit has never been connected or installed still in garage. Ordering tub both supports and drive motor assembly. Customer to call our office when parts tub specifically comes in after inspecting for dents or damage ; ordrng 1 W11409865 (Tub) and 1 W11679658 (Support) and 1 W11679657 (Support) and 1 W11416363 (Motor assembly)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 01/11/2024

"Ran washer threw a test cycle and found when unit would go into a spin it would make a squealing noise found noise coming from under unit. Checked belt and motor and found when ramping up for a spin belt would slip making the noise and not spinning out clothes, removed belt and replaced with new recalibrated machine and ran a wash cycle. All operations are now working as designed ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL WALL OVEN

Model KODE500EBS20

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 01/11/2024

"Customer had been using oven and Oven shut down and would not turn back on for two days then control came back on and started working, went threw entire harness and checked power supply lines found connections ok and unit receiving 240v checked mowing controls and all connections are good noticed some white markings on controls. Replaced both upper and lower main controls checked cooling fans wile heating to 350 and air flow is perfect , let unit get to temp on both ovens and no error message. Unit is working to specs customer is going to run oven if any issues she will be calling customer service"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204ESS4

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 01/11/2024

Customer complaint is that dishwasher upper rack adjuster broke. Confirmed and replaced left side adjuster from T/S and tested. Showed customer it works. ; used 1 WPW10546503 (ADJUSTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 01/11/2024

Arrived to diagnose refrigerator. Unit is in the garage. Informed customer that unit will not cool properly under temperature conditions. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 01/11/2024

"Customer complaint is that washer would not fill. Ran diagnostics and found error codes F7e5 shifter fault. F0e5 off balance loads. F2e1 stuck key. Ran manual test cycle and washer filled and agitated but would not spin. Inspected underneath and found rotor worn and gear oil leaking. Quoted customer for gear case, slider and clutch. Motor under 10 year warranty. Customer will buy new."

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDF530PGM0WW

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 01/11/2024

"Installed new main board, Power harness, UI panel and lower wash arm. All checks okay unit working properly now."

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