Service History 370

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near York, South Carolina 29745

Mitch H.

Job Details: 06/26/2024

"Checked and tested washer. Would not start cycles. Entered diagnostics found F1E2 control error. Checked all other components, all checked good. Needs control. Checked part availability and scheduled return for 7/1 PM.; ordrng 1 W11401710 (Control)"

We serviced a

WHIRLPOOL DISHWAHER

Model WDT720PADM2

Near Medway, Massachusetts 02053

Aimee

Job Details: 06/26/2024

F9e1 deverta valveF2e1 stuck key padFae1. F6e2. Fill valveNeed wash pump Cust buying new

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 06/26/2024

"Cx complaint that the unit has no power.I inspected the unit to confirm the complaint. I found the unit has no power. The outlet has good polarity. I checked the fuse and it is blown. The switches have good continuity. The unit needs a new control board. Im ordering the control board, interlock switches and fuse as well. ; ordrng 1 W11552018 (Control board) and 1 W11707984 (Fuse) and 1 W11551558 (Interlock switches)"

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 06/25/2024

"Inspected and found improper voltage coming out of power supply outlet, and informed customer about problem. She said she had electrician come out, but still not working, customer refusing to pay trip fee. Send bill."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Webster, Massachusetts 01570

Chris B.

Job Details: 06/25/2024

"Complaint that the IM is not cycling now. Ran IM diagnostic test. Found that at half way through the cycle it started to jitter and needed a bit of a turn to get it going again. Will order IM and to will return again.; rqstng P&A on 1 W11556926 (Ice Maker Kit), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/25/2024

Arrived and washer was unplugged. Plugged in and drain pump keeps running and panel not powering on. Canceled pump and checked pressure hose and its was kinked at the end. Cut off kink and reattached to tub ran calibration on control and all checks ok.

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 06/25/2024

Installed all new pets and tested microwave now heating and not making abnormal noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 06/25/2024

Came to install parts ordered by previous Tech installed new compressor and pushed 200 nitrogen no leaks detected. Pulled vacuum 20 minutes steady pushed 53g r600a . inspected the evaporator had full frost pattern. Informed customer to give 24 hours for proper 48 for ice.; used 1 R600A (R600A 14.8 OZ) from stock

We serviced a

WHIRLPOOL OVEN

Model WOED3030LS01

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/25/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Granby, Connecticut 06035

Mike K.

Job Details: 06/25/2024

"Unit is under 1yr wp warranty per receipt, took photo.Parts not ordered for this visit from previous diagnosis. Stopped at call and got photo of receipt and ordered evap cover , control and 2x time; ordrng 1 W11610999 (Evap cover) and 1 W11664342 (Control) and 1 2xtime (2x time)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 06/25/2024

"Complaint was of ice drawer not sliding out, as has been a continuos complaint back to 2021. on 5/20 This year I had steamed out a clogged evap tray. Possible additional steam had tray damp and then froze, no grease on rails. Steamed rail to remove, dried and added some silicone grease to rail. Operating fine. No additional labor charge. Collected for service call."

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 06/25/2024

Checked unit found touch panel locks intermitently if unit is unplugged then works again unit is not on gif I ordering control and door ; ordrng 1 W11643093 (Door stainleess) and 1 W11646740 (Control)

We serviced a

KENMORE REFRIGERATOR BOT

Model 795.74043.411

Near West Hartford, Connecticut 06119

Ruben C.

Job Details: 06/25/2024

Checked unit comp is operating no cooling at all would need sealed system work with comp gave cust estimate on comp cust already paid service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/25/2024

"Complaint fridge side not cooling but freezer is. Customer needs defrost system. Heater is not coming on causing fan not to circulate. Need heater, control, evap fan, themistor. Unit will need to be defrosted prior to arrival. ; rqstng P&A on 1 W11645127 (Diffuser) and 1 WPW10384183 (Themistor) and 1 WP2169142 (Fan blade) and 1 W11559968 (Fan motor) and 1 W11650660 (Heater)"

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/25/2024

Complaint ice isnt being made as good as it should be. On arrival ice was in the bin bin was full of ice. Tested unit to see if ice was being made properly found . Everything seemed to check out fine on unit no error codes in diagnostics. Ice was proper thickness and grid cut out ice just fine. Creating dripping while cutting ice. I suspect if customer has intermittent issue will need water level sensor pump assembly. And hot gas valve solonoid

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Windsor, Connecticut 06095

Ruben C.

Job Details: 06/25/2024

Checked unit could not duplicate sound left motor with customer have advised cust to take video with audio; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9675AP/AA

Near Simsbury, Connecticut 06070

Ruben C.

Job Details: 06/25/2024

Checked unit found unit leaking from filter housing ordering housing assembly; rqstng P&A on 1 Da97-21797a (Housing)

We serviced a

SAMSUNG RANGE

Model NX60A6311S/AA

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 06/25/2024

Checked unit found ignitor not pulling enough amp no ignition replaced ignitor tested operation normal; used 1 12400035 (Ignitor) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Hartford, Connecticut 06105

Ruben C.

Job Details: 06/25/2024

Replaced basket still off center tried to adjust lock nut on tight no change ordering gearcase locknut and basket ; ordrng 1 W11449841 (Gearcase) and 1 W11551646 (Lock nut) and 1 W11178227 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 06/25/2024

7739303359 called techline unit was harvesting but not getting water found harness on ice maker water valve was not all the way in reinstalled water started flowing cust will observe

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near West Hartford, Connecticut 06107

Ruben C.

Job Details: 06/25/2024

Installed motor but blade was not ordered needs blade worn charging for part not labor left evap cover off and drawer in freezer cust cust was ok said to leave them out ; ordrng 1 WP2169142 (Fan blade)

We serviced a

LG WASHER

Model WT5101HW

Near Sharon, Massachusetts 02067

Aimee

Job Details: 06/25/2024

"Found the bolt off bottom, tightened and tested with towels Till noise needs Gearcase noisyCust buying new"

We serviced a

LG WASHER

Model WM3370HWA

Near Millis, Massachusetts 02054

Aimee

Job Details: 06/25/2024

Stator b to yellow 110hmsB to red 13Y to red 12Stator is good Hall sensorNo ohms from control to hall sensor Needs control and hall sensorCust buying new 10 years

We serviced a

GE DRYER

Model GTD65EBSJ4WS

Near Hopkinton, Massachusetts 01748

Aimee

Job Details: 06/25/2024

Installed new pully wheel complete

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model CET9100GQ0

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 06/25/2024

Bellow came off and got twisted. Found shocks damaged and tub sitting crooked. Needs new shocks and bellow connected at front and tested for further problems. ; ordrng 4 W10822553 (Shocks)s

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW0

Near Franklin, Massachusetts 02038

Aimee

Job Details: 06/25/2024

Found vent clear and flame good. Not always lighting the coils and igniter Good Needs gas valve complete

We serviced a

GE REFRIGERATOR

Model GSL25JFXNLB

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/25/2024

Replaced defrost thermostat and heater. Steamed clear evap and good air flow to rf section. Cs to monitor. Will still need to see control cycle defrost and regular operation.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBB01

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/25/2024

"Not making ice after cs replaced filter. Flow is still low, not consistent. Found kinked water line behind unit, corrected and flow is good. Cycled icemaker, but was jammed, cleared and ran three harvest cycles didnt call for water.Quoted for icemaker.. approved. Replaced and icemaker cycled properly. Cs to monitor ; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

FRIGIDAIRE RANGE

Model GCRE3060ADFD

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 06/25/2024

Checked unit buttons on control are not all responding and temp is off in oven ordering control and sensor; rqstng P&A on 1 316490000 (Sensor) and 1 5304523298 (Range control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM04

Near Holyoke, Massachusetts 01040

Gary V.

Job Details: 06/25/2024

"Inspected and found freezer door sagging and missing a shim, installed new shim and adjusted door, tested fine.; used 1 WP488881 (WASHER) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Holyoke, Massachusetts 01040

Gary V.

Job Details: 06/25/2024

"Inspected and found motor humming and belt and blower needs to be replaced also, quoted and he will call."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Wilbraham, Massachusetts 01095

Gary V.

Job Details: 06/25/2024

"Inspected and found ui panel not responding, measured 12v at ui terminal, quoted for ui panel replacement and she will call."

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA

Near Springfield, Massachusetts 01128

Gary V.

Job Details: 06/25/2024

"Inspected and found drip still coming from ice box, didnt detect any ice or water in ice box anywhere, installed new auger drain tube, but this is probably a cabinet water leak from somewhere thats undetectable."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/25/2024

"Unit is under 1yr wp warranty per service bench. Complaint that unit had stopped mid cycle and since has been spinning too fast, not stopping cycles. Worked fine for her but n quick wash.No errors in history. Ran diagnostic cycle and completed fine.Stopping mid cycle would be normal if unbalanced load. With no error codes and running tests fine, cannot duplicate other complaint or find source if unit in error, but unit not stopping at end of cycle would likely be main control board.Unit an normal cycle through fill and into wash fine. Ran drain and spin cycle and operating fine.Suspension good, lower assembly inspection all looks good.Being under warranty offered to order main control for intermittent issue, but after hearing how unit works and what things could stop cycle and not errors or issues found, cs will use as is and monitor.; schdld next appmnt for 7/1 MON AM"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/25/2024

"Water still in unit on arrival. Managed to get drain pump to come on so unit would drain. Found short in harness and replaced harness. Replaced drain pump, rotor, slider and tested unit. Calibrated unit and all components tested ok.; used 1 W10876600 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/25/2024

"Complaint heavy grinding noise wont wash wont do anything but flash now. I found error codes F7 e5 error shifter fault rotorF7 e6 motor unable to spin open winding Noise coming from unit when trying to go into spin. Replaced hub and did not fix noise. Found that gear in transmission is rubbing against outside of transmission. Need transmission, clutch kit, belt, and actuator. Also found that drain pan is rubbing against motor cover. ; ordrng 1 W11454738 (Gearcase) and 1 W11213879 (Belt) and 1 W11212745 (Actuator) and 1 W10721967 (Clutch kit) and 1 W11222082 (Motor), used 1 W10324651 (HUB) from stock"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Chaplin, Connecticut 06235

Amanda R.

Job Details: 06/25/2024

Replaced console and control customer said it has been working normally

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 06/25/2024

Installed new motor and tested dryer now heating and tumbling properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near East Hartford, Connecticut 06108

Jeremy B.

Job Details: 06/25/2024

Installed new water inlet and its still leaking. Customer has high water pressure turned valve down so water enters with less pressure all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 06/25/2024

"Customers complaint is the side of the refrigerator getting hot. Inspected fridge and all checks ok. This model has a skin condenser. The right side fresh food door has a dent. ; rqstng P&A on 1 W11477021 (Door), ordrng 1 W11178521 (Badge)"

We serviced a

LG REFRIGERATOR

Model LFX25991ST06

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/25/2024

Both sections not cooling. Compressor and fans running. Compressor drawing .6 amps. No frost pattern not blowing cold needs new compressor and system leak checked with nitrogen. Quoted customer.

We serviced a

WHIRLPOOL DISHWASHER

Model Mdb4949skz0

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/25/2024

"Water not filling motor keeps running and very hot. Element need to be upgraded. Installed new heater and motor sump assy ran self test all checks ok. Please charge heater to Special Project code S17304; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR , used 1 W11537778 (HEATER W/NUTS) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FGIP2468UD2A

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/25/2024

"Dishwasher end cycle not working needs new controls. The top of the tub is wrapped and sagging down and upper wash arm hits dishes. Additional ports may be necessary after swapping all parts from old tub to new. ; rqstng P&A on 1 5304518987 (Tub) and 1 5304517594 (Comtrol), ordrng 1 5304517587 (Sw assy), rqstng P&A on 2 Xtratime (Xtra time)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/25/2024

"Icemaker getting e5 error code. Conducted harvest and fill test each passed. Replaced icemaker and set to recommended temps please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11482383 VALVE , used 1 W11658802 (ICE MAKER) from stock"

We serviced a

FRIGIDAIRE UPRIGHT FREEZER

Model PLFU1778ES2

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found freezer making a rattling noise and it would get louder then stop then make noise again, traced noise and found coming from condenser fan and motor bracket. Found fan rattling adjusted to stop noise found fan blade had moved forward on shaft adjusted fan to sit properly checked noise and unit is now running normally advise customer on unit has no legs and if adding some shims to back of machine this will bring it forward and help from sitting on the frame and stop noise. Advised he may need to replace fan and fan motor due to vibrating and off balance quoted and the6 will let us know on repair"

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/25/2024

Return to install water valve ordered. Installed water valve and both hot and cold valves working now verified proper operation.

We serviced a

KITCHENAID OVEN

Model KFDC558JSS01

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/25/2024

"Customer complain, left smaller oven not heating properly. Well get warm but will not get up to temperature and takes too long to get up to temperature when it does. Ran bake and found bake not element coming on, and found broil element is coming home. Check that control and found relay is sending voltage to bake element needs new. Bake element all left side oven. Customer office will call when comes in.; ordrng 1 W11045324 (Left oven bake element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 06/25/2024

"Came to install parts ordered by previous Tech . Upon arrival found that model and serial number were different model and serial number on ticket. Model number was completely different and serial number had a six instead of eight at the end. parts that were ordered were not for model number of refrigerator being worked on, but were for model number that was originally on ticket. ordering compressor ,filter drier and locking parts . coupler valve and keeping gasket for return call. Informed customer Office will call when parts come in to schedule Return call. ; ordrng 1 W11574734 (Compressor) and 1 W11109499 (Drier) and 1 W11504445 (Drier lokring a) and 1 W11504447 (Drier longing b) and 1 W11504431 (Compressor lokring a) and 1 W11504415 (Compressor lokring b) and 1 W11506621 (Compressor lokring c) and 1 W11506635 (Coupler valve) and 1 2xtimeframe (2xtimeframe)"

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/25/2024

Was able to get customers wife to pair unit to Wi-Fi and app and do the software update on device. No further issues found with dryer today no error codes in fault history either.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Eastford, Connecticut 06242

Amanda R.

Job Details: 06/25/2024

Complaint that white line that advances on Ui wasnt working and unit filled basket excessively didnt overflow replaced control

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Pomfret, Connecticut 06259

Amanda R.

Job Details: 06/25/2024

Complaint that for three days the front two burners wouldnt light could smell gas and was sparking today working normally

We serviced a

MAYTAG DISHWASHER

Model MDBH949AWS2

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 06/25/2024

Keypad shorted quoted

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 06/25/2024

Replaced fabric softener dispenser explained need to dilute with water

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 06/25/2024

Replaced the Ui turned unit on set temps

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 06/25/2024

"Ordering new inlet valve ; rqstng P&A on 1 W11546685 (Valve), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Sterling, Connecticut 06377

Amanda R.

Job Details: 06/25/2024

"Replaced control didnt fix it thermal fuse open and heater element grounded replaced thermal fuse and element tested operation normal ; dspstn on spec-tagged invntry: 1 279827 MOTOR and 1 WP694089 BLOWER WHEEL , used 1 279838 (ELEMENT), and 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Webster, Massachusetts 01570

Chris B.

Job Details: 06/25/2024

"Found no issues with the drain pan and evaporator section was fully ice up and clogged the fan and all components. Replaced fan. Found that the refrigerator is so unleveled and tilted forward because of the floor and it was too unleveled to adjust. Customer will have the refrigerator wedged up and leveled. Defrosted all the ice buildup and mentioned to the customer to clean all the inside on the freezer side so the door can shut properly and make proper seal.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP , used 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

SAMSUNG RANGE

Model NE63T8511SS/AA

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 06/25/2024

Complaint that the two left and one burner is not heating. Found bad knobs and knob plates broken. Will order parts for a return visit. ; rqstng P&A on 4 DG61-01870B (Holders Knobs)s and 2 DG94-04397B (Knob)s and 1 DG94-03443C (Knob) and 1 DG94-03443D (Knob)

We serviced a

SAMSUNG RANGE

Model NX58R5601SS/AA

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/25/2024

Complaint that the oven is not reaching temperature. Found bad igniter flat. Replaced part and unit igniting properly. Good heat in the oven side.; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 06/25/2024

Complaint making loud noise started load went over leveling unit and hose making noise during spin cycle

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Windham, Connecticut 06226

Amanda R.

Job Details: 06/25/2024

Compressor running no freezing needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11461499 (Process tube) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/25/2024

Complaint noise coming from freezer. Found that evaporator fan housing clip was not installed snapped into place from factory. Made sure housing was installed correctly and it no longer is vibrating behind evaporator cover causing noise.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Installed new controls and set temps for unit, compressor came on and started cooling to proper specs. All operations are now working normally"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Checked over unit and found freezer had shut down and customer lost everything, checked cooling and found unit coming right on when plugging in checked evap and found frosting up normally, ran unit thew a diagnostics and found heater coming on and 120v preset when running. Replaced thermistors on evaporator and cabinet advised customer when unit is unplugged hard to see whats wrong but this is the 4 time its randomly died she is requesting and replacement unit witch should be done due to losing food issue and customer cannot trust unit any more with the price of food. advised customer she needs to speak with warranty company the unit is working and I cant find any issue as of now with it replaced thermistors to be safe if unit shits down again advised to not unplug and leave alone to see whats wrong. Unit is working normally as of today she will keep an eye on it and make sure its ok ; used 1 WPW10384183 (THERMISTOR), and 1 WPW10383615 (THERMISTOR,FC) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 06/25/2024

Installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/25/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/25/2024

"I installed the ordered part and tested the unit for the cx. The unit is not working as designed. The unit flashed an error code: f1e5. Im ordering a new inverter board and control board to resolve the issue. The unit heats, however the MW light turns on and off even with the door closed. When a MW is cycle is started it runs for about 5 seconds then stops.; ordrng 1 W11325786 (MW control board) and 1 W11578579 (Inverter board)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/25/2024

"Cx complaint that the unit is occasionally tripping the breaker. I inspected the unit to confirm the complaint. I found no error codes and ran a 90 second cycle. The unit completed the cycle but did trip the breaker when it stopped. I checked the control and seen what appeared to be excessive sealant gel on multiple relays which is abnormal. I ran another cycle for 30 & 60 seconds, neither one tripped the breaker. I did a 3rd attempt for 90 seconds and the breaker tripped. I does not blow the fuse just trips the breaker. With the issue being intermittent the unit needs a new control board to resolve the issue. I quoted the cx."

We serviced a

FRIGIDAIRE FREEZER

Model FFCL1542AW

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Checked over unit and found freezer would not stay on unit would work then shut down and back on again thawing all food and not holding temp, removed compressor cover and found roaches had gotten into unit and all wiring shorting out relays and thermostat advised customer bugs gotten into thermostat and causing it to short out, we cannot touch any parts due to bug issue advised warrenty company will let know on further actions"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/25/2024

"Removed and replaced slider and control. Reassembled, ran DLMS calibration. All completed properly. Tested washer, all components and functions operating properly. Used 1- W10734521 slider from t/s.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/25/2024

Return to install parts ordered install new heating element and washer brand unit through service mode. All functions working ran unit on quick wash unit field and started washing verified proper operation.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW2

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/25/2024

"Inspected and found fae4 shifter fault in wash pump, will order parts needed and return.; ordrng 1 W11460945 (Wash pump) and 1 W11672039 (Main acu)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF23HCEDBSR/AA01

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 06/25/2024

"Inspected and found ice maker frozen over and needs ice maker replacement kit, will submit estimate.; rqstng P&A on 1 Da82-02698a (Ice maker kit)"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 06/25/2024

"Billed accountNo mod/ser tag found. Does not go into service test as listed in tech sheet, second one acting same way as first. Contacted techlineHeat exchange switch failure with likely failure being main control. Cleaned filter and was clogged, feels like a little warmth 5 minutes into timed dry.Quoting for main control per techline discussion, but also suggesting filter replacements/cleaning on dryers, felt peeling off of filter when attempted to clean.; ordrng 1 W11239098 (Control) and 1 W11382898 (Filter)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 06/25/2024

"Billed account F11 error codes in history, f11 error codes not in tech sheet. Called tech line and code is for motor control fault. Sr# 7739374121Quoted for main control. Unit is stacked, would need to be pulled down and pulled out before service.; ordrng 1 W11367297 (Control)"

We serviced a

SAMSUNG RANGE

Model NX60T8711SS/AA

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/25/2024

"Customer complain temperatures were off. You only gets up to a certain temperature upon inspection found igniter bad . takes too long, wont reignite . Also found temp sensor bad, ordering tips sensor and bake igniter . Informed customer office will call when parts come in. ; ordrng 1 DG94-01441 (Igniter) and 1 DG32-00002B (Temp sensor)"

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found washer not washing clothes and leaving them wet, ran a diagnostics and no errors ran a wash and found unit only filling with a little bit of water and washing clothes dry, recalibrated with a factory calibration and u it started filling normally and operating to specs. Showed customer best cycles to use and adjusting water levels"

We serviced a

SAMSUNG REFRIGERATOR BOT

Model RF220NCTASR/AA02

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/25/2024

"Checked over unit and found left side fridge door would close but not stay closed, checked door and found upper hinge closure supports broken this is causing door to not pull shut. Tried to tighten up screw but door plastic is broken door would need to be replaced to fix correctly but door is no longer available. Added a screw into door hinge on top to help hold in place door is now closing and staying closed advised it may last or it may come apart again this is not the correct way to fix it but will hopefully work for now"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bethlehem, Connecticut 06751

Jimmy R.

Job Details: 06/25/2024

"Tested washer and found unit would come on and just sit never drain or sense a load, checked drain pump and found harness wire broken causing no power to drain, fixed wire and unit is now draining. Ran a wash cycle and found machine would not wash checked cam and actuator and found cam melted and actuator gear broken replaced both parts and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 06/25/2024

Complaint refrigerator right hand door handle fell off while opening door drawers inside of the refrigerator. Keep rolling out whenever doors are opened by themselves. I found handle set. Screws were not tightened properly. I re-secured doorhandle tested operations handle is no longer loose. I adjusted the level of the refrigerator no further issues found or reported by customer with refrigerator.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JV3

Near Heath Springs, South Carolina 29058

Jonathan J.

Job Details: 06/25/2024

"Complaint no power to cooktop or oven display turns on sounds like its heating but nothing works. I found customers in incoming voltage was not proper unit had 1.3 V across red and white wire 124.3 V across black and white wire, which is why user interface would display Unit not heat discovered customers house breaker would start hissing when burners were turned into the on position. Customer needs to get voltage, checked and voltage issue fixed. I was able to get proper voltage to oven temporarily to validate. Everything is working properly. Left oven, completely unplugged and breaker in off position before departure."

We serviced a

GE RANGE

Model JB655YKFS

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/25/2024

"Inspected and found only 120v at power supply, oven needs 240v for proper operation, and informed customer."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/25/2024

"Customer had washer unplugged on arrival. Plugged washer back in. Ran diagnostics, no stored error codes. Ran calibration, then automatic test cycle. All completed correctly. Started washer in quick wash cycle, filled and agitated properly. Cancelled cycle, unit drained correctly. Switched to drain and spin, shifter operated normally and spinning properly. Washer operating normally at time of visit. No issues found. If customer calls back please order control."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/25/2024

"Checked and found evaporator completely frozen and blocked. Evaporator fan running properly. Checked defrost heater, ohms out correctly. Refrigerator not defrosting. Needs control. Quoted customer for repair, approved. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on ck# 11576; ordrng 1 W11566891 (Control)"

We serviced a

GENERAL ELECTRIC WASHER

Model GFW850SPN0RS

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 06/25/2024

"Found latch just clicking locks and unlocks And wont stay locked needs latch and control ; rqstng P&A on 1 WH01X29528 (Latch) and 1 WH22X36637 (Control) and 1 WH22X35837 (Controls), states that autho needed"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 06/25/2024

Installed new blower and belt tested sounds good Explained to cust need to remove bracket front Of dryer puts to much pressure on cover to blower and makes noise He has a 4 in pipe attached to dryer and goes out wall Advised to put tin tape around instead of bracket took photos; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/25/2024

Replaced gear case and ran diagnostic cycle and all working properly. No leaks detected. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Norton, Massachusetts 02766

Aimee

Job Details: 06/25/2024

Installed new drain pump Ran calibration and diagnostic Found the Acuator a little noisyIs functioning ; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2089HPY

Near Litchfield, Connecticut 06778

Jimmy R.

Job Details: 06/25/2024

"Tested unit and found both sections not cooling and warm found compressor kicking off on an overload due to condenser coils completely blocked and unit not breathing, vacuumed out unit for customer and let sit tuned unit back on and compressor came and stayed on normally, advised customer to watch unit and give 24hrs so temps can regulate wile there unit went from 66 to 54 and was getting done in temp"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS01

Near Troutman, North Carolina 28166

Robert A.

Job Details: 06/25/2024

"Cx complaint that the unit is turning off by itself intermittently. I inspected the unit to confirm the complaint. I found error codes: f8e0 f6e4. I ran manual tests for the fans, both worked fine in both speeds. I started a normal bake cycle for both ovens, the top oven stopped and flashed f8e0. The bottom eventually stopped by itself. Power has been cycle, this issue has gotten progressively worse. The unit needs new blower fans, control boards and the UI. Im ordering the parts for the return visit.; ordrng 1 W11261169 (Control board) and 2 W11248652 (Blower fans)s and 1 W11297709 (UI console), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/25/2024

"Checked and found thermal fuse blown. Replaced fuse, tested dryer, found it running over temp with vent hose removed. Checked element, no shorts and good. Replaced cycling thermostat, no change. Checked all components, no electrical shorts or issues found. Set temp switch to low, dryer heats to same temp regardless of setting. Ordering switch. Checked part availability and scheduled return for 7/1 AM. Used 1- WP3392519 thermal fuse and 1- WP3387134 thermostat from t/s.; ordrng 1 W11050715 (Switch), used 1 WP3387134 (Thermostat), and 1 WP3392519 (Thermal fuse) from stock"

We serviced a

SAMSUNG RANGE

Model NE58K9500SGAA

Near York, South Carolina 29745

Mitch H.

Job Details: 06/25/2024

"Tested and found oven not heating. Pulled oven out, removed back. Both bake and broil elements ohm out properly. Attempted to preheat oven, no power to either element from relay board. Checked part availability, part number crosses to a new number. Requesting P&A for board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 DE92-03960G (Oven relay board)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW1

Near Springfield, Massachusetts 01103

Mike K.

Job Details: 06/25/2024

"Billed acccountQuoted for torn bellow, unit 403, is already pulled down.; ordrng 1 W11044836 (Bellow)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS10

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/24/2024

"Inspected and found air damper making rattling noise, replaced with new air damper and cycled. Tested fine.; used 1 WPW10594329 (DAMPER CNTRL) from stock"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Suffield, Connecticut 06093

Gary V.

Job Details: 06/24/2024

"Inspected and found fault for door latch and ui panel is switching from cycle to another cycle on its own, will submit estimate and call.; rqstng P&A on 1 WPW10443885 (Door latch), ordrng 1 W10911042 (Ui panel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 06/24/2024

I replaced water inlet valve and fabric Sofner dispenser I tested operation by performing a quick wash and in diagnostics. No leaking no further issues found if customer calls back for leaking customer needs to have house water pressure checked I suspect hi water pressure issue present.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/24/2024

Complaint f8e4 again flashing on screen I found complaint true leaking from lower seal this time I also found during testing fae4 diverter leak detected am ordering motor sump assembly. ; ordrng 1 W11680075 (Sump assembly)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/24/2024

Ui fades out when drying. Found control power is 10.2vdc going to ui will need ui and control to fix also found Vent was collapsed when I pulled it out. Condensation was also building up on glass due to cold air vent in room. ; ordrng 1 W11565020 (Control) and 1 W11583883 (Ui)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near East Granby, Connecticut 06026

Gary V.

Job Details: 06/24/2024

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW and 1 W11449840 GEARCASE"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Sharon, Massachusetts 02067

Aimee

Job Details: 06/24/2024

F5e2. LatchF8e1. Slow fillF5e3latchNeeds latch and shocks; rqstng P&A on 1 W11565030 (Latch) and 4 W11316766 (Shocks)s

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