Service History 37 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Glastonbury, CT 06033

Martino S.

Job Details: 07/21/2023

"Ice maker bin is full with ice and ice maker working, customer have the part for feature use."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 07/21/2023

"Inspected and found open high limit , part was defective, replaced with new high limit and cycled, temp, tested fine. Sending part back for credit.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

LG DRYER

Model DLEX2650W

Near Franklin, MA 02038

Angel R.

Job Details: 07/21/2023

"Install kit, door switch broke in the process will order new one.; used 1 Delgkit ( Dryer repair kit) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Worcester, MA 01609

Amanda R.

Job Details: 07/20/2023

Drain pump running showed customer how to hold cancel button until noise stops off balance error code ran automatic test operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01602

Amanda R.

Job Details: 07/20/2023

Complaint freezing things in ff section showed customer the sign on rear wall that states food might freeze if vents are also suggested customer can adjust temp in ff section blocked explained and showed customer water reservoir customer states one day things started to defrost in freezer everything frozen good today and temps set at the recommended

We serviced a

WHIRLPOOL WALL OVEN

Model WOD51EC0HS20

Near Worcester, MA 01602

Amanda R.

Job Details: 07/20/2023

Throwing f3e1 error bottom oven sensor shorted or open top oven working normally this is a wall oven and will need to be pulled out for repair it dosent say which control is for bottom oven so ordering both it has saved error code five times in diagnostics it is random sometimes the oven will work normally ; ordrng 1 W11598120 (Sensor) and 1 W11261167 (Control) and 1 W11261169 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Worcester, MA 01604

Amanda R.

Job Details: 07/20/2023

Sheet of ice in bottom of freezer section defrost drain clogged with ice build up showed customer that is a temp adjustment in ff section cleared drain and customer leveled unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Worcester, MA 01605

Amanda R.

Job Details: 07/20/2023

Replaced compressor vacuumed system recharged with 5oz of r134a explained need to wait 24 hours before putting food in it ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

MAYTAG WASHER

Model MVWB855DC3

Near Denver, NC 28037

Mark C.

Job Details: 07/20/2023

Unit is showing an f5e3 lid will not unlock error. This is caused by a faulty lock solenoid. Installed new latch unit is fully operational.; used 1 W10861642 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5JHGXRT00

Near Huntersville, NC 28078

Mark C.

Job Details: 07/20/2023

Installed new valve unit is fully operational.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Huntersville, NC 28078

Mark C.

Job Details: 07/20/2023

Installed new door frame unit has no physical damage.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Pineville, NC 28134

Jeff L.

Job Details: 07/20/2023

Found bad fuse replaced fuse with part # WPM0805101 ran unit thru test cycle all components operating normally. Unit ran and checked ok(Call complete); used 1 Wpm0805101 (20 amp fuse) from stock

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REP00

Near Weddington, NC 28104

Jeff L.

Job Details: 07/20/2023

Replaced damper motor and ran unit thru test mode unit is running and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10594329 DAMPER CNTRL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/20/2023

Issue was with water valve and user interface unit now dispensing water after replacing those two parts. No additional issues found everything is working as it should be.

We serviced a

KITCHENAID ICEMAKER

Model KRFC704FBS03

Near Monroe, NC 28112

Jonathan J.

Job Details: 07/20/2023

Replaced icemaker perform test 97 no over spray found no leaks no additional issues with new icemaker at this time.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Marshville, NC 28103

Jonathan J.

Job Details: 07/20/2023

"Complete microwave is not heating will not even stay operable for 10 seconds. I found door latches were not properly seated in holder. I received a door latches, tested operations Microwave, now heating properly and operating quietly no longer making relay clatter and turning itself off within 10 seconds."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/20/2023

Replaced both boards ran thru test mode all components are working normally. Unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/20/2023

"Customer complained door wont stay shut. Upon arrival replaced catch , ran unit with cloths for awhile and door still not staying closed. Closely inspected door and found door slightly warped at left hinge. Also found hinges are slightly warped. Ordering both hinges and inner door. Informed customer office will call when Job is authorized and parts come in. ; rqstng P&A on 1 W11376676 (Inner door) and 1 W11376139 (Door hinge) and 1 W11371722 (Door hinge), used 1 279570 (CATCH KIT) from stock"

We serviced a

AMANA LAUNDRY CENTER

Model NTW4519JW2

Near Charlotte, NC 28208

Ryan S.

Job Details: 07/20/2023

"Customer complained unit is not working cuts off, cant start. Asked customer how they were starting unit. Found it was the two step method issue per service pointer W11648603. Informed customer of sense light is blinking hit start button once more to start. Unit is started once sense light is solid, and if lid is opened you have to hit start button again. Ran service mode and no errors stored. Ran service test and all functions working properly. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, NC 28214

Ryan S.

Job Details: 07/20/2023

"Customer complained unit not cooling well. Upon arrival found unit running but freezer evap was frozen over. Took off back panel and found thermistor in correct position. Ran service test and found heater working properly, heater not faulty and had good connection at harness where issue is sometimes. Found per service Pointer W11642483, unit control board has 2 stickers which is old/ faulty control. Ordering new control. 7-24-23 pm. ; ordrng 1 W11546690 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Mount Holly, NC 28120

Ryan S.

Job Details: 07/20/2023

"Came to install part ordered by previous tech, installed new cooktop, reassembled unit and test all top burners. Unit working properly. Verified"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Hartford, CT 06106

Ruben C.

Job Details: 07/20/2023

Checked unit found bottom mullion is pulling away from liner called techline reference number 7736901259 being submitted for non repairable

We serviced a

MAYTAG LAUNDRY CENTER

Model MVWX655DW1

Near Hartford, CT 06105

Ruben C.

Job Details: 07/20/2023

Cust cancelled said they have extended with Home Depot

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW1

Near Vernon, CT 06066

Chuck M.

Job Details: 07/20/2023

Customer complaint is that washer does not drain properly. Inspected and found coins in drain pump filter. Customer stated that washer shakes badly. Washer is on pedestal that has flexed. Frame of pedestal is compromised. Customer wanted washer taken off pedestal. Quoted for labor and additional tech. Customer will have washer removed from pedestal himself. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, CT 06095

Chuck M.

Job Details: 07/20/2023

Installed hub and wash plate. Tested and washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Manchester, CT 06042

Chuck M.

Job Details: 07/20/2023

Customer complaint is that ice maker is not working. Ran diagnostics and got error code E2. Ran harvest test and ice maker harvest but jammed then completed. Ran fill test and it checked ok. Customer ordered ice maker from Whirlpool but it is on back order. Customer paid full labor to have it installed and will call when ice maker arrives. Customer will show ice maker invoice that it is OEM.

We serviced a

WHIRLPOOL MICROWAVE

Model UMV1170LW00

Near Manchester, CT 06042

Chuck M.

Job Details: 07/20/2023

Installed control and tested light. Checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW1

Near East Hartford, CT 06118

Chuck M.

Job Details: 07/20/2023

Customer complaint is that washer would not start. Customer has trouble with pressing start button. Had customer start washer and she got it on 1st attempt. No problem found.

We serviced a

AMANA DISHWASHER

Model ADB1400AMB0

Near Charlotte, NC 28226

Jeff L.

Job Details: 07/20/2023

Replaced sump assembly all components are operating normal with no leaks. Unit ran and checked ok.(Call complete)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near East Hartford, CT 06118

Chuck M.

Job Details: 07/20/2023

"Installed gear case, and agitator. Tested and washer was squeaking. Replaced belt from T/S and tested. Washer checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR , used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM04

Near Simsbury, CT 06070

Chuck M.

Job Details: 07/20/2023

Customer complaint is that refrigerator was leaking and causing wood floor to warp. Inspected and found drain cover with ice. Cleared ice and drain tube.

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS20

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

Complaints about 3 to 4 times a day of them will experience a power loss. Whirlpool logo will display intermittently even while cooking. I checked wiring wiring is fine. No issues with power supply either unit has correct voltage getting to oven. Unit will need main power supply board and user interface to fix. customer declined repair today is going to contact manufacture due to unit being just outside of the one-year warranty Period.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

"Complaint, no lights in the top of the refrigerator or in the freezer. I found LED had failed. I replaced LED tested operations everything working fine. No additional issues reported by customer. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

Complaint when start button is pressed unit just starts flashing sense lid does not latch unlatch like it did the first 2 weeks of owning. I found f1e1 error code I also found f0e3 suds I found heavy suds during testing I was able to reset control but am ordering control. Parts on back order office to call customer when parts come in. ; ordrng 1 W11627413 (Control) and 1 W11626077 (Hmi)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lancaster, SC 29720

Jonathan J.

Job Details: 07/20/2023

I replaced all previously ordered parts tested operations no additional issues found with refrigerator today. Compressor came on no PF error codes. Only P0 when unit was plugged in.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Charlotte, NC 28270

Jeff L.

Job Details: 07/20/2023

Replaced UI board checked all components unit ran and checked ok.(Call complete); ordrng 1 W11172798 (Control board)

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Ashford, CT 06278

Chris B.

Job Details: 07/20/2023

Complaint that the unit is not cooling properly. Found bad control board and bad evap fan. Quoted parts and labor. Customer will think about it and get back to us if they decide to fix the refrigerator. Collected trip fee. Customer has 7 days to waive the trip fee into labor.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Sturbridge, MA 01518

Chris B.

Job Details: 07/20/2023

Complaint that the unit is not washing properly. Found error codes F5E3 F5E4 bad Lid Lock. ; ordrng 1 W11307244 (Lid Lock)

We serviced a

WHIRLPOOL WASHER

Model MVWB755DW0

Near Holden, MA 01520

Amanda R.

Job Details: 07/20/2023

Complaint throwing f5e3 error code lid lock bad jiggled lid lock got unit to start but throwing error when canceling cycle quoted for lid lock replacement also when starting unit could hear bearing is bad

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, NC 28269

Robert A.

Job Details: 07/20/2023

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the compressor, evap and condenser fans are running well. I removed the evap cover and found ice built up on the first 12 inches of the cap tube to the evap with no full frost pattern. I ran the compressor test for 15 min to see the unit evap frost pattern while cooling. No frost pattern past the area that already ice (about 12 inches). The unit needs a new evap to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11546605 (Evap) and 1 W11504449 (Coupler) and 1 W11506619 (Coupler) and 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Charlotte, NC 28269

Robert A.

Job Details: 07/20/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/20/2023

Referenced service bulletin for repair ; ordrng 1 W11455229 (Control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/20/2023

Installed new compressor and evap. Pulled vacuum and checked for leaks. Recharged 55g r600. Verified proper cooling. All functions check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS2

Near West Springfield, MA 01089

Mike K.

Job Details: 07/20/2023

"Wash motor is not running, just fills and then nothing, wash motor not running. Can hear diverter running constantly, found red wires to diverter chewed by mouse. Repaired wires and diverter now stopping properly. Still no wash motor, verified voltage coming to motor.Part covered, labor is not.Quoted for labor. Accepted. Replaced sump assy and unit testing fine. Started normal cycle and filled and went into wash fine; used 1 WPW10605057 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/20/2023

Installed new harness.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Suffield, CT 06078

Gary V.

Job Details: 07/20/2023

"Inspected and found front left stabilizer came loose and popped completely out, lifted unit and reinstalled stabilizer and cycled, tested fine now."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB04

Near Waterbury, CT 06705

Jimmy R.

Job Details: 07/20/2023

"Checked over unit and found customer could not get water filter in place it would go in and pop back out not allowing door to close on filter. Tried putting filter in and unit would not clip found to much pressure in line not allowing it to shut and hold, released pressure and filter is now staying in place and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Simsbury, CT 06092

Chuck M.

Job Details: 07/20/2023

Customer complaint is that freezer and FF lights were out. Inspected and found freezer module was out. Replaced from T/S and tested. Showed customer it works. ; used 1 W10695459 (LED MODULE) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Charlotte, NC 28273

Jeff L.

Job Details: 07/20/2023

Found lf burner bad the burner ordered for the job is the incorrect burner. I looked in service bench parts list and tribles both gave the same part number. So I called tech support to get a good part number spoke with (Andrew) and after some research he found part #W11563195. Scheduled for next Wednesday morning; ordrng 1 W11563195 (Burner)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, CT 06095

Chuck M.

Job Details: 07/20/2023

Installed hub and wash plate. Tested and washer checked ok.

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ3

Near Waterbury, CT 06704

Jimmy R.

Job Details: 07/20/2023

Tested unit and found dryer started working and heating properly went threw dryer and advised customer all functions are working properly power to unit is normal 240v. Advised customer on making sure vent is cleaned and lint screen is clean dryer is heating and operating to specs

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBB00

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/20/2023

"Checked over unit and found freezer fan making a loud noise due to hitting ice, removed evap cover and found unit frosting up around fan causing ice build up and poor cooling, melted ice and checked over all door gaskets and found freezer door not sealing also customer had unit filled over flowing witch could be causing door to not close and unit to frost up customer will not put as much back in will order new fan kit with better fan blade to move air ; ordrng 1 W10916494 (Frost kit), dspstn on spec-tagged invntry: 1 W10633627 EVAP MOTOR"

We serviced a

GE DISHWASHER

Model PDT715SYN3FS

Near Norton, MA 02766

Angel R.

Job Details: 07/20/2023

Customer will think about the replacement of the valve and door hinge string. Advised she has a week to think about it and call us back.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW00

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 07/20/2023

Customers complaint is freezer not cold enough. Had to set freezer to a 5. Inspected frost pattern and found a even frost pattern and compressor and fans running properly. All checks ok. Its ok to have freezer set to a 5.

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0JS3

Near Charlotte, NC 28262

Robert A.

Job Details: 07/20/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG MICROWAVE

Model MMV1153BAB

Near North Brookfield, MA 01535

Chris B.

Job Details: 07/20/2023

Complaint that the door is not latching closed. Found bad door latch and part no longer available. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Tolland, CT 06084

Amanda R.

Job Details: 07/20/2023

Need to re pressurized system with nitrogen and double check if loosing pressure ordering compressor to have when we go out though ; ordrng 1 WPW10466675 (Compressor)

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near East Longmeadow, MA 01028

Roger R.

Job Details: 07/20/2023

"Found wash pump leaking from bottom and unit not washing well. Quoted for parts and labor. Replaced pump and found fill valve not working. Quoted additional $69.99 for water valve. Replaced valve and checked all okay. Unit washing well. ; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP , used 1 W11175771 (VALVE) from stock"

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Columbia, CT 06237

Jeremy B.

Job Details: 07/20/2023

Customers complaint is range will randomly power off and reset. Tested and found a loose connection at outlet. Tighten and tested all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 07/20/2023

"Customer complained of no heat. Found thermal cutoff blow.,replaced thermal cutoff and thermostat. Reassembled and ran dryer and heater no cutting on and off at proper temps. Informed customer not to push unit back too far to smash vent, and checked for proper venting outside. Vent was slightly smashed so fixed outside vent exit . ; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT"

We serviced a

JENN-AIR REFRIGERATOR

Model JBZFL30IGX10

Near Charlotte, NC 28205

Robert A.

Job Details: 07/20/2023

"I installed the ordered part and tested the unit for the cx. The unit is still not dispensing water to the IM. I tried water dispensing from the fridge unit, no water there either. I removed the water supply lines from the wall to the valves, both have no water moving through the lines. The unit will need to be pulled out to turn on the water at the wall valve. The cx will call the installers back to safely pull out the units and turn on the water."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Bristol, CT 06010

Ruben C.

Job Details: 07/20/2023

Cust did not have bill of sale has to go back to Lowes for a receipt

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGUS2632LP2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/20/2023

"Tested unit and found no water dispensing when activating paddle could hear valve coming on, checked filter and found ok removed and still no water coming out. Checked water supply and found unit getting proper water, removed water line directly from supply and valve not opening to push water threw system unit needs new valve will order and return ; ordrng 1 242252702 (Water valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Crouse, NC 28033

Ryan S.

Job Details: 07/20/2023

"Retuned to install new control board. Installed control board and ran quick wash/ normal. Watched unit run through fill, wash, drain and spin cycles with no issue. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/20/2023

"Tested unit and found fridge light module flashing like a strobe light none stop, removed light and found led modules bad making light flash and not operate properly. Unit needs new led module will order part and return ; ordrng 1 W11527432 (Led module)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB00

Near Foxborough, MA 02035

Angel R.

Job Details: 07/20/2023

Compressor getting proper voltage but wont turn on. Hearing starter/relay clicking over. Will order new compressor.; rqstng P&A on 1 482801 (mount-tray) and 1 WPW10507886 (compressor)

We serviced a

MAYTAG DRYER

Model MGD6230HW1

Near Walpole, MA 02071

Angel R.

Job Details: 07/20/2023

"Installed wheel, tested ok.; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Hampden, MA 01036

Roger R.

Job Details: 07/20/2023

Installed new shifter actuator and tested all okay.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/20/2023

"Tested unit and found machine not powering up and not selections coming on, checked voltage to unit and 120v is present at terminal block. Removed front panel and found cntrl molex supplying power not clipped in fully causing unit to shut done and not power up, reattached and clipped in to stop from falling out ran a wash cycle and all operations are now working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plymouth, CT 06782

Martino S.

Job Details: 07/20/2023

"Check unit as per customer complaint making noise, ran diagnostic through cycle test unit works normal, ran drain and spin cycle unit works normal. Ran quick wash cycle unit washes rinse drain and spin and finish cycle checked working to specs."

We serviced a

SAMSUNG MICROWAVE

Model ME18H704SFS

Near Springfield, MA 01151

Roger R.

Job Details: 07/20/2023

Installed new door safety interlock assembly. Checked operation all okay.

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/20/2023

"Checked and found wire to drain pump pulled out of connector. Repaired connection, tested, operating properly."

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Cherryville, NC 28021

Ryan S.

Job Details: 07/20/2023

Customer complained of fault code. Upon arrival ran service mode and found f7e5 error. Visually inspected under unit and found slider cracked. Replaced slider from ts and read ran service mode and all spin and agitate functions working. All other functions working also. Ran normal wash and unit filled and started washing. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB01

Near Enfield, CT 06082

Gary V.

Job Details: 07/20/2023

"Inspected and found no frost pattern on evap, and compressor running hot, unit needs compressor and ordering evap for back up. Will submit estimate and call.; rqstng P&A on 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 2 876765 (Tubing)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW

Near Longmeadow, MA 01106

Gary V.

Job Details: 07/20/2023

"Inspected and found wash pump broken, replaced and cycled, tested fine.; used 1 W11085683 (MOTOR/SUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Somers, CT 06071

Gary V.

Job Details: 07/20/2023

Arrived and unit was supposed to be dispatched under her Lowes service plan. She will call Lowes back.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Davidson, NC 28036

Mark C.

Job Details: 07/20/2023

Installed new belt and motor unit is fully operational.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near East Windsor, CT 06088

Gary V.

Job Details: 07/20/2023

"Installed evap, compressor and filter drier, ran vacuum and checked for leaks, recharged with 3.75 r134a and unit started cooling, please allow 24-48 hours for temps to stabilize.; used 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW0

Near Prospect, CT 06712

Jimmy R.

Job Details: 07/20/2023

"Tested washer and found unit had been making a loud grinding noise when entering the spin cycle, ran diagnostics and found error F7e5 shifter fault, wile running a self test found actuator just buzzing never shifting into a cycle actuator faulty. Replaced actuator and recalibrated unit ran wash cycle and all functions now working to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Winsted, CT 06098

Martino S.

Job Details: 07/20/2023

"Turn on/off switch ice maker fill, one sets of ice already in the bin. Customer complaining of burning smell which I cannot verify or see anything burnt anywhere saying this is going on from last year while repair company was there. Verify 1st comping here no part needed at this time.; dspstn on spec-tagged invntry: 1 WPW10179146 VALVE"

We serviced a

WHIRLPOO REFRIGERATOR

Model WRS325SDHZ08

Near Avon, CT 06001

Martino S.

Job Details: 07/20/2023

"Check unit found ice bin not securely push in for motor contact operation, push in ice bin securely and check unit working to specs dispensing cube and crush ice."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Southington, CT 06489

Martino S.

Job Details: 07/20/2023

"Check unit found constant dripping from cold water valve into detergent dispenser, replace water valve and check unit working to specs. Water supply shut off is old and dripping slowly picture taken and customer is aware of it.; used 1 W11165546 (Water valve) from stock"

We serviced a

KITCHEN AID DISHWASHER

Model KDTM404KPS0

Near Berlin, CT 06037

Martino S.

Job Details: 07/20/2023

"Call customer no answer, ring ring doorbell camera no answer 3 cars in driveway"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS3

Near Berlin, CT 06037

Martino S.

Job Details: 07/20/2023

Check unit not heating unit needs high side magnetron customer decline service saying not cost effective to repair with labor cost

We serviced a

KITCHEN AID DISHWASHER

Model KDTM404KPS0

Near Berlin, CT 06037

Martino S.

Job Details: 07/20/2023

"Call customer no answer, ring ring doorbell camera no answer 3 cars in driveway"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Waterbury, CT 06706

Jimmy R.

Job Details: 07/20/2023

"Tested washer and found machine making noise and banging when sensing and when spinning out even with no clothes in tub, checked tub and found unit way out of level causing tub to bang, leveled tub to make sure it was even around cabinet recalibrated unit and ran a wash and spin cycle. Unit is now washing and spinning to factory specs"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near East Windsor, CT 06088

Gary V.

Job Details: 07/20/2023

"Installed new acu and cycled, tested fine."

We serviced a

GE REFRIGERATOR

Model GSH25JGBBWW

Near Windsor Locks, CT 06096

Gary V.

Job Details: 07/20/2023

"Inspected and found water line in freezer door frozen, quoted for dispenser heater install, she will call."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/20/2023

Range not heating. Tested supply power and found 0vac at l2-N customer must resolve power problem.

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/20/2023

Washer lid lock not locking causing machine not to start. Replaced lid lock and tested all checks ok. ; used 1 W11307244 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Indian Land, SC 29707

Jonathan J.

Job Details: 07/20/2023

"Complete dishes not drying dishes still soaking wet at the end of the cycle. I tested operations found F7 E1 error code incoming water to cold. Customer has a tankless heater. Takes a very long time to get hot water to kitchen sink faucet, and when water is turned off, water immediately gets cold again, when turning water back on. Heater is working fine now after clearing code in diagnostics, no error codes at the end of a diagnostic cycle either. No rinse agent in Dispenser at all. Advised customer to use rinse agent for best drying performance."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near South Hadley, MA 01075

Mike K.

Job Details: 07/20/2023

"User warranty per service bench.Torn rf gasket, both sides. Replaced and steamed out wrinkles, instructed to leave closed if at all possible for remainder of day.Instructed to close left door before right to prevent reoccurring in future.; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Belmont, NC 28012

Ryan S.

Job Details: 07/20/2023

Retuned to install new blower. Took down unit and found old blower warped. Installed new blower and reassembled unit. Ran blower on all settings and showed customer unit running on high speed. Verified proper operation.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charlotte, NC 28217

Ryan S.

Job Details: 07/20/2023

"Customer complained unit has fault code. Unit is in apartment complex, room2232. Met with maintenance and entered vacant apartment. Found f9e0. Found unit doesnt have proper voltage to receptical. Informed customer he will need to get electrician or builder to fix issue."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28227

Robert A.

Job Details: 07/20/2023

"I installed the ordered parts and tested the unit for the cx. The unit is not spinning correctly, there is still a large gap at the bottom area where the drum meets the front panel. The issue is the front panel, its clearly deformed and warped in multiple areas causing the gap to the point where clothes are building in the cabinet as they fall through the gap. The unit needs a new top panel to fully resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10806345 (Front panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Mint Hill, NC 28227

Robert A.

Job Details: 07/20/2023

I installed the ordered parts and tested the unit for the cx. The unit is dispensing water to the IM as designed.The cx has substantial condensation building on the secondary mullion area. It did not get warm during my entire visit. The unit needs a new secondary mullion to resolve the condensation issue on the bar below the RC door. Im ordering the part for the return visit.; ordrng 1 W11102439 (Secondary mullion)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Northampton, MA 01060

Mike K.

Job Details: 07/20/2023

"Replaced interface, each function working, tested in normal cycle and operating properly. Cancelled and drained fine"

We serviced a

NAPOLEONBBQ DRYER

Model MED4500MW0

Near Palmer, MA 01069

Roger R.

Job Details: 07/20/2023

Found unit heating properly and temperatures good. Recommended to have vent cleared and checked as necessary.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/20/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged 47g r600. Verified properly cooling. All functions check ok.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TP0

Near Amherst, MA 01002

Roger R.

Job Details: 07/20/2023

"Found defrost drain tube clogged an leaking water into freezer, cleared tube and removed ice. Checked draining properly now."

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