We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near New Britain, CT 06053
Chuck M.
Job Details: 02/02/2024
"Customer complaint is that washer drain hose knock against back panel of washer. Washer is balanced, checked basket, and made sure drain hose is not too far down stand pipe. Drain hose checked ok. It is fully extended to reach drain pipe. Ran automatic test cycle successfully. Attempted to strap drain hose away from washer but no other option works. Explained to customer that washer does shake during draining and spinning."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Bristol, CT 06010
Chuck M.
Job Details: 02/02/2024
Customer complaint is that dishwasher door handle was loose. Tightened and it is secure. Customer complaint is that dishwasher leans forward when door is open and rack is on door. Inspected and found legs were not completely touching the floor. Lower legs and now dishwasher still leans forward because legs slide on linoleum floor. Customer will resolve.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mooresville, NC 28115
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Mooresville, NC 28115
Robert A.
Job Details: 02/02/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Farmington, CT 06085
Chuck M.
Job Details: 02/02/2024
Replaced heater and tested. Dishwasher checked ok. No odors coming from dishwasher. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Ellington, CT 06029
Gary V.
Job Details: 02/02/2024
"Concern is banging and noise. Inspected and found OL fault for off balance load, cycled unit with load of clothes and ran thru no problems. Customer may have had off balance load,all functions test fine at this time."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Willington, CT 06279
Gary V.
Job Details: 02/02/2024
"Inspected and found lid assy broken, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC2
Near Tolland, CT 06084
Gary V.
Job Details: 02/02/2024
"Inspected and found detergent dispenser cups where in the dispenser upside down, found no fault codes, cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Torrington, CT 06790
Jimmy R.
Job Details: 02/02/2024
Checked over unit and found no lights coming on in unit found light switch had broke off causing issue. Replaced switch and lights are now operating and working to specs ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/02/2024
Complaint dryer would not Turn on touchscreen was completely unresponsive. A couple of days ago. Customer unplugged dryer and dryer has been working. Just fine ever since. I discovered dryer has a software update. Customer paired dryer to Wi-Fi so it can update. No error codes and fault history no additional issues found with dryer at this time.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near West Hartford, CT 06119
Amanda R.
Job Details: 02/02/2024
F0e5 f7e8 error complaint getting stuck on sensing or sometimes in the middle of cycle explained loading alike items and under loading and overloading ; ordrng 1 W11195971 (Stator) and 1 W11260238 (Rotor)
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/02/2024
"Complaint washing machine, squealing during spin cycle even when nothing is in it. I found gear case is squealing leaking oil will need gearcase and associative parts. No additional issues found with washing machine today. Check suspension no issues. Found no error codes in fault history either. ; ordrng 1 W11239857 (Drive belt) and 1 W10721967 (Clutch) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W10902814 (Washplate)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/02/2024
Complaint center burner will not ignite have to use a lighter to get it to ignite. I found igniter is faulty no clogged orifices just igniter issue. Im ordering igniter harness to fix.; ordrng 1 W10852959 (Ignitor) and 1 W11507532 (Ignitor) and 1 W11507531 (Ignitor)
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 02/02/2024
Complaint washer squealing during fast spin. I found drive belt slipping causing noise I tested operation after replacing drive belt no further issues or noises heard. ; used 1 W11239857 (BELT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Walpole, MA 02081
Aimee Z.
Job Details: 02/02/2024
Error. Ode 8 1 error codes needs new water valve also ; ordrng 1 W11434044 (Water valve)
We serviced a
JENN-AIR RANGE
Model JES9800CAS02
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found oven off a few degrees when in a bake cycle checked stove top and let front two burners cycle on high then on low and both burners operated properly they cycled on and off normally let them stay on and ran a diagnostics cycle checked for errors and no codes in unit ran unit thew a calibration cycle and reset cntrl. Heated oven back up and unit is now at temp and reading within a few degrees, checked stove top again and unit is cycling and working as designed. Customer is going to try unit and see how it is if still not working for them they will replace infinite switches, I also leveled unit and they are going to check how it bakes"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/02/2024
"Checked over unit and found machine would not dispense any ice checked ice bin and unit is making ice bin is full, cycled ice maker and found auger not moving ice to push out of dispenser checked motor and found yoke loose tried to tighten but it is striped out causing it to just spin in the shaft. Auger motor and yoke need to be replaced will order new parts and return ; schdld next appmnt for 2/9 FRI 8-1"
We serviced a
WHIRLPOOL DRYER
Model WED7120HC3
Near Monroe, NC 28112
Jonathan J.
Job Details: 02/02/2024
Sr File number 7738384815 engineering issues must change out moisture bar sensor assembly per techline if no change or it fails again techline stated they will exchange unit due to engineering issues. Per whirlpool known issues occurring. ; ordrng 2 WP3387223 (Bar)s and 1 W11086603 (Screen)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near West Hartford, CT 06117
Amanda R.
Job Details: 02/02/2024
Complaint taking multiple cycles to dry no saved errors went over settings recommended cleaning venting lint screen missing felt gasket ; ordrng 1 W10120998 (Lint screen)
We serviced a
WHIRLPOOL OVEN
Model KGRS505XSS05
Near East Hartford, CT 06108
Jeremy B.
Job Details: 02/02/2024
Installed new manifold and tested all burners lighting properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Manchester, CT 06042
Jeremy B.
Job Details: 02/02/2024
Customers complaint is refrigerator making a abnormal noise intermittently for about 15-20 secs. Cycled icemaker and it harvested and filled properly. The ice bin is full. Cycled damper and it sounds fine. Adjusted temps to max and compressor and fans sound normal. Cycled to lowest setting and let cycle off and listened to pressure change.
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ1
Near Denver, NC 28037
Ryan S.
Job Details: 02/02/2024
"Returned to install fan motor ordered. Installed fan motor, ran fan and let customer hear unit running. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Dallas, NC 28034
Ryan S.
Job Details: 02/02/2024
"Customer complained unit leaked, she also said unit was off balance when it leaked. Ran diagnostics, no error codes stored. Ran component activation, all functions working. Ran high speed spin, unit spinning properly. Inspected under unit. No signs of visual damage. Ran quick wash and unit filled and started washing with no leaks. Informed customer of the possibility of unit leaking when off balance from water going over edge of tub when spinning off balance. Unit working as designed with no leaks."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ1
Near Davidson, NC 28036
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Gastonia, NC 28056
Ryan S.
Job Details: 02/02/2024
"Returned to install motor and fan wheel. Ran unit after installing new parts, verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMK01
Near Davidson, NC 28036
Robert A.
Job Details: 02/02/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.I collected the remaining balance by CC.
We serviced a
KITCHENAID WALL OVEN
Model KODC504PPS0
Near Cornelius, NC 28031
Robert A.
Job Details: 02/02/2024
"Cx complaint that the oven temps are off. I inspected the unit to confirm the complaint. I attempted to calibrate the unit as stated in his use and care guide, I could not find a calibration setting. The service matters use and care guide does not mention calibration. I preheat both ovens one to 400 and the other 425. Both reached the set temp, I verified the temp with a temp probe as recommended. I called Techline to document the issue and checked to the calibration feature. Techline confirmed that there is no calibration for this model. Cx will call WP customer care.Sr7738387734"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDW00
Near Huntersville, NC 28078
Robert A.
Job Details: 02/02/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Huntersville, NC 28078
Robert A.
Job Details: 02/02/2024
Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found no error codes and ran a normal cycle. No heat was produced at all. The unit needs a new control board and UI panel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11616687 (Control panel) and 1 W11598254 (Control board)
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/02/2024
"Replaced all parts ordered by previous tech unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Simsbury, CT 06092
Chuck M.
Job Details: 02/02/2024
Replaced diffuser and tested. Checked ok. Advised customer to allow time for unit to stabilize and reach proper temperature. Allow frozen food more time. ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Clover, SC 29710
Mitch H.
Job Details: 02/02/2024
Checked and found no issues inside oven cavity. Removed back and found the range has had a mouse under insulation between cooktop and oven housing. Area is full of dog food and this is what was causing the smoke when oven was in use. Called Safety dept 7738356561. Advised them of findings.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Fort Mill, SC 29707
Mitch H.
Job Details: 02/02/2024
"Removed dishwasher from under cabinet. Removed and replaced heater. Reinstalled, test, heater working and operating properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"
We serviced a
GE DISHWASHER
Model PDT755SYR4FS
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/02/2024
Tested and found motor locked up. Only hums. Door gasket also leaking. Needs motor and gasket. Quoted customer for repair and saved estimate. Customer is going to think about it and make a decision. Collected for service call on cc.
We serviced a
WHIRLPOOL DRYER
Model EED4400SQ0
Near Chicopee, MA 01020
Mike K.
Job Details: 02/02/2024
"Unit not starting. 240v at terminal. Broken door switch, activated and still not starting. Open fuse. Quoted for fuse and door switch/labor. Approved. Replaced door switch and fuse. Ran unit on timed dry, tumbling and heating fine with decent air flow.; used 1 WP3392519 (THERMAL FUSE), and 1 WP3406107 () from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Chicopee, MA 01020
Mike K.
Job Details: 02/02/2024
Replaced diffuser and running smooth.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/02/2024
"Installed ice bin, turned on and cycled ice maker. All checked good."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Fort Mill, SC 29715
Mitch H.
Job Details: 02/02/2024
Tested and found that washer stays in continuous spin. This issue only began after control board was replaced. Service pointer W11710100 says that problem comes from an issue with older boards. Suspect that board received was a non-update board. Reordering control board. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11510463 (Control)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ1
Near Bolton, CT 06043
Jeremy B.
Job Details: 02/02/2024
Dishwasher giving F8E4 found some water in drip pan. Cleared away water found the water at 130 and customer selecting high temp wash. Recommend changing soap and not selecting high temp wash.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near West Hartford, CT 06117
Amanda R.
Job Details: 02/02/2024
Not Agitating gear case leaking oil quoted
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Easthampton, MA 01027
Mike K.
Job Details: 02/02/2024
"Covered by authorization M1A5JG0DPL1. Broke out wash plate and would not come off of shaft. Replaced gear case assy, Washplate and hub. Found cam sticky and actuator not functioning. Replaced cam and actuator. Recalibrated unit and ran self test fine.; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE , used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 W10752187 (AGITATOR SCREW) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Charlton, MA 01507
Chris B.
Job Details: 02/02/2024
Replaced parts and unit running normal. No more error codes present. No leaks detected.; dspstn on spec-tagged invntry: 1 W11084121 OWI SENSOR
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Simsbury, CT 06070
Chuck M.
Job Details: 02/02/2024
Customer complaint is that washer does not spin out clothes. Ran diagnostics and found error codes F7e1 basket speed fault F7e7 unable to reach target RPMs. Ran automatic test cycle and washer filled and agitated but stopped before spin. Ran manual test cycle and washer agitated and spun. Attempted again and washer agitated and stopped before spin. Replaced actuator and tested. Washer checked ok ; used 1 WPW10006355 (ACTUATOR) from stock
We serviced a
MAYTAG DRYER
Model MEDC300XW1
Near West Springfield, MA 01089
Mike K.
Job Details: 02/02/2024
"Running, heater by but not tumbling. Found broken belt, worn supports. Quoted for dryer kit/labor. Accepted. Replaced belt, supports and unit running fine. Also issue with door closing, door loose, tightened and working better; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KENMORE DRYER
Model ="796.61512210"
Near Westfield, MA 01085
Mike K.
Job Details: 02/02/2024
Replaced 2 supports and belt. Unit running smoothly and heating well.
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Hartford, CT 06112
Chuck M.
Job Details: 02/02/2024
Replaced motor and tested. Dryer is working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Clover, SC 29710
Mitch H.
Job Details: 02/02/2024
"Checked and found all shipping boos had been removed. Customer says that problem only started after drawer pedestal was put on. Removed top and back panels, inspected all suspension parts and counter weights. All intact and no issues found. Checked mounting on pedestal, found one screw loose, tightened. Put top and back panel on. Tested washer, ran drain and spin. Washer operating properly and smoothly. No abnormal vibration or movement."
We serviced a
SAMSUNG WASHER
Model WF45B6300AC
Near Blacksburg, SC 29702
Mitch H.
Job Details: 02/02/2024
"Tested and found that washer would not fill, drain pump constantly running. Would not start any cycle. Removed screen from drain pump, found it completely clogged. Cleaned screens, reinstalled, washer now fill and operating properly."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tolland, CT 06084
Gary V.
Job Details: 02/02/2024
"Inspected and found open thermal fuse, replaced thermal fuse assy also replaced t-stat and cycled, tested vent and getting good air. Tested fine now.; used 1 WP3387134 (THERMOSTAT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Vernon, CT 06066
Gary V.
Job Details: 02/02/2024
"Arrived and customer had unit running for 2 1/2-3 hours before arrival. I inspected all functions and found water leaking anywhere, unit working as designed. No leaks of problems found."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrx735sdhz02
Near Ellington, CT 06029
Gary V.
Job Details: 02/02/2024
"Inspected and found no ice production, replaced ice maker and cycled and filled with water, please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
FRIGIDAIRE RANGE
Model FGFL66ASD
Near Hartford, CT 06106
Chuck M.
Job Details: 02/01/2024
Customer complaint is that oven was not heating. Tested igniter and it was drawing 2.6 amps. Replaced igniter and tested. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28262
Jeff L.
Job Details: 02/01/2024
Found agitator slipping because of splines wore down also found splines wore down on slider. This unit does about 10 loads of laundry a day. Part#W11550891Part#W10734521; ordrng 1 W11550891 (Agitator) and 1 W10734521 (Slider)
We serviced a
AMANA WASHER
Model NTW4516FW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
"Complaint washing machine leaking all over floor water will not stop running out of washing machine. I found error codes F8e3 water, hazard , f0e2 over suds condition detected, f1e1 main control fault, f3e1 water, pressure system error. I found water inlet valve is leaking from both the hot and the cold solenoid valves. I turned water supply off before departure behind machine unit will need a main control board to fix and a water inlet valve to fix ordering parts. Control is on back order Office to call customer when part comes in. No additional issues found with washing machine at this time.; ordrng 1 W11210463 (Inlet valve assembly) and 1 W11170317 (Control)"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 02/01/2024
Customers to call customer services at phone number 8666982538 unit is non repairable wave guide is non serviceable per manufacturer Sr file number 7738381148 file number
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near East Longmeadow, MA 01028
Chris B.
Job Details: 02/01/2024
Replaced part and unit running normal.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Avon, CT 06001
Chuck M.
Job Details: 02/01/2024
Customer complaint is that dishwasher door slams down. Confirmed and ordered hinges. ; ordrng 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near East Longmeadow, MA 01028
Chris B.
Job Details: 02/01/2024
"Complaint that the unit has error codes present. Found F8E1, F0E2, F5E3 and F5E2. Found no hot water entering the washer. Mentioned to the customer to verify the hot line. Ran diagnostic cycle and all tested normal. ; ordrng 1 W11688994 (Water Valve Hot)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hartford, CT 06112
Gary V.
Job Details: 02/01/2024
"Inspected and found broken door switch, replaced and tested fine.; used 1 WPW10569603 (DOOR SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near East Hartford, CT 06108
Gary V.
Job Details: 02/01/2024
"Inspected and found slight noise coming and going from evap area, couldnt isolate where, so ordering perma gum for cap tube and fan motor and blade. Customer wants feb 13 pm.; ordrng 1 WP2315539 (Evap motor) and 1 WP2163777 (Blade) and 1 212643 (Perma gum)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS00
Near Cornelius, NC 28031
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit was not cooling at some point. I inspected the unit to confirm the complaint. I found the unit is cooling fine at the moment. The major components are working fine and ice is being made. I adjusted the freezer bin, it was crooked. I also tightened the door handle. The unit is working as designed. I collected the service call fee by check."
We serviced a
JENN-AIR GAS SLIDE-IN
Model JDS9860CDS02
Near Avon, CT 06001
Chuck M.
Job Details: 02/01/2024
Customer complaint is that convection does not work on oven. Inspected and found convection element open and grounded to cover. Convection assembly is NLA.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/01/2024
"Complaint freezer, making a loud buzzing noise that stops when doors opened. Unit stopped making ice unplugged unit buzzing progressed till the next day in which case buzzing noise went away. Unit started making ice again I found evaporator fan in freezer section bearing has excessive play in it. Defective part. Will need to replace evaporator fan motor and fan blade to fix office to call customer when part comes in. installed previously ordered parts.; ordrng 1 W11249952 (Evap fan mtr assembly) and 1 WP67006337 (Fan blade), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Manchester, CT 06042
Gary V.
Job Details: 02/01/2024
"Inspected and found unit needed to be leveled, and tested fine."
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Manchester, CT 06040
Gary V.
Job Details: 02/01/2024
Installed parts listed and tested fine.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ03
Near Manchester, CT 06040
Gary V.
Job Details: 02/01/2024
"Inspected and found multiple problems. Compressor running and cooling but making noise like rotor mount inside in broken, left side door hinge cam broken, light in freezer not functioning, will submit estimate and call. Customer is aware the door takes 6-8 weeks.; rqstng P&A on 1 W11307272 (Left side ff door) and 1 W11209866 (Compressor) and 1 W11338583 (Freezer light) and 1 WP12028505AP (Cam riser)"
We serviced a
MAYTAG WASHER
Model MVW6230HC3
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/01/2024
Found unit outside on back porch in non controlled environment and the unit could be acting because of the extreme cold weather. Advised customer that the units need to be in controlled environment. Unit ran and checked okCall complete
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/01/2024
"Complaint soap is not dispensing properly water is still at the in the detergent cup at the end of the cycle. I found the Spencer Kupp is missing top part of siphon, gray plastics. Customer was able to find the gray plastics did not know it was needed. I installed gray piece of plastic that creates the siphon Tested operations no error codes and diagnostics fault. History washing machine is properly leveled. Issues found with washing machine here today. Water is now draining out of detergent cup like it is supposed to now that plastics have been installed properly."
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Palmer, MA 01069
Chris B.
Job Details: 02/01/2024
Complaint that the unit has a error code. F6E1 ran three diagnostic cycles and all tested normal error codes never showed up. Found no issues with the washer. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Southbridge, MA 01550
Roger R.
Job Details: 02/01/2024
Found unit not defrosting properly and needs a new heater. A; ordrng 1 W11650660 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/01/2024
Found drawer and fabric softener not dispensing found lots of gunk In hoses and control is not sensing properly. Will return on 2-8-24 pm for repair Part#W11621181Part#W11569112Part#W11621180; ordrng 1 W11621181 (Drawer) and 1 W11569112 (Dispenser) and 1 W11621180 (Control)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Eastford, CT 06242
Amanda R.
Job Details: 02/01/2024
F6e3 f1e2 f0e3 errors making grinding noise bolt for motor fell out reattached over filling on all cycles fills entire basket needs new control ; ordrng 1 W11624943 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Woodstock, CT 06281
Amanda R.
Job Details: 02/01/2024
Water and ice stopped working water is working today fill tube for ice maker frozen needs new stainless door ; rqstng P&A on 1 W11465903 (Freezer door)
We serviced a
JENN-AIR RANGE
Model JJW2827LL01
Near Gastonia, NC 28054
Ryan S.
Job Details: 02/01/2024
Retuned to install new glass outer door. Installed part. Verified proper fit. Showed customer.
We serviced a
MAYTAG DRYER
Model MGDC465HW1
Near Lowell, NC 28098
Ryan S.
Job Details: 02/01/2024
"Customer complained unit not working. Found proper power and timer running. Door switch good. Found harness to mother not making contact with motor. Needs new harness and motor. Quoted repair for harness and motor, customer didnt want to repair, collected trip fee."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Denver, NC 28037
Ryan S.
Job Details: 02/01/2024
"Customer complained unit cuts off after running 15 min or so, wont turn back on . But will turn back in later. Ran unit for awhile. Drum turning properly and unit heating, exhaust vent is properly installed and good air flow. Ran unit again with cloths and unit cut off. Found motor bad. Ordering new motor and fan wheel. Scheduled return call for 2-8-24 pm. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Davidson, NC 28036
Robert A.
Job Details: 02/01/2024
Cx complaint that the unit is leaking water from the right corner. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I found the inner insulation near the wire harness tucked inward (wrong way) making contact with the water causing a leak to soak through insulation. I corrected the insulation position and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Portland, CT 06480
Jeremy B.
Job Details: 02/01/2024
Pantry control not working. Found wire broken in harness. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC
We serviced a
WHIRLPOOL KITCHEN
Model WDPA70SAMZ1
Near Plainville, CT 06062
Jeremy B.
Job Details: 02/01/2024
Installed new panel and control and ran self test all checks ok.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Hickory Grove, SC 29717
Mitch H.
Job Details: 02/01/2024
"Breaker was off on arrival. Turned breaker on, fan immediately started. Ran diagnostics, found F1E1 control error and F2E1 sensor error. Oven would not start. Ordering ACU and sensor. Advised customer that office will call to schedule return when parts arrive.; ordrng 1 W11261167 (ACU) and 1 W11598120 (Sensor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Putnam, CT 06260
Amanda R.
Job Details: 02/01/2024
Not making ice fill tube frozen thawed tubing set temps at recommended
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
"Complaint dishwasher not filling with water drain pump will come on with no issues control user interface will illuminate makes a humming noise but will not wash burning smell as well. I found burning smell is due to a heating element that has defected boat up melting plastic spray, arm causing damage to the spray arm I found wash motor is completely locked up, creating a humming noise I found error codes F9e4 f7e1 f6e1 f8e2 I found water fill valve is not filling to appropriate water level as well really low, but is filling unit will need spray arm main control heater wash motor assembly to fix plus associated parts several parts are on back order office to call customer when parts come in.; ordrng 1 W10648041 (Valve) and 1 W10703867 (Heater) and 1 W10860176 (Spray arm) and 1 W10861526 (Sump assembly) and 1 W10854228 (Main control) and 1 WPW10531320 (Drain pump)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
Complaint dryer keeps tripping the breaker. Breaker is extremely hot to the touch when it trips. Usually it trips the breaker time dry set at 70 minutes around the 20 minute mark Dryer is rated per model number 28 A 250vac r/b 125.4vac r/w 125.3vac b/w 0.002vac w/g 4.3 amp draw motor running 27.8 amp draw heater on with motor heater is 9.8 ohms oL to frame. Sr file number 7738376420 per techline advise customer to replace breaker weak breaker. I found no issues with dryer here today.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Chris B.
Job Details: 02/01/2024
Complaint that the unit is not working properly. Found bad control board. Mike and I evaluated the part and labor cost and Mike will quote them. Second Tech is already paid for. Customer asked if we can come back out on Wednesday if possible with me as a second tech but if not quote them when would be the soonest return date. Customer will contact office for full payment.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Palmer, MA 01080
Chris B.
Job Details: 02/01/2024
Complaint that the unit is locked and clothes are inside. Did a hard reset and calibration cycle. Ran diagnostic cycle and all tested normal. No issues found with the washer.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/01/2024
Complaint refrigerator is not making ice. I found error code E2 icemaker has lost position. I checked water inlet valve assemblies. Icemaker is getting water to it with no issues. No additional issues found with refrigerator at this time. No cooling issues. Ice cream is -4? water water and fresh food section is 37.3?..; ordrng 1 W11658802 (ICE MAKER)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near New Britain, CT 06051
Jeremy B.
Job Details: 02/01/2024
Installed new capacitor tested and all checks ok.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Windham, CT 06226
Amanda R.
Job Details: 02/01/2024
The serial number has an extra letter the x shouldnt be there needs to be corrected and re dispatched unit needs new suspension
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Ware, MA 01082
Mike K.
Job Details: 02/01/2024
"Unit will not turn on, verified 120v at wall and at main control, no operating light on control. Open fuse on board, was able to jump and came on for a moment giving err code before sparked at board. Quoting for control. Cs paid for 2 man to come out today, but wants to move item themselves on return trip to have us return sooner. Office gave return time of Wednesday am. Wife will be the one paying and will call office to do so. Saved estimate.; ordrng 1 W11550649 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Coventry, CT 06238
Amanda R.
Job Details: 02/01/2024
Replaced keypad operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/01/2024
Customer complaining of unit getting out of balance has had issues with it since purchased. I educated customer on how to load the machine properly and if the unit gets out of balance the machine has to be paused and load redistributed. There are no faults codes stored in memory and suspension rods are in good shape.. the hub is goodCall complete
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near McConnells, SC 29726
Mitch H.
Job Details: 02/01/2024
"Tested and ran diagnostics. Confirmed suds error. Cleared error code. Ran diagnostics cycle, completed properly. Ran quick wash cycle, completed with no errors. Instructed customer on proper amount and type of detergent to use. Was using too much detergent. Started washer on regular cycle, filled correctly and began agitating. No suds visible. Advised customer to let washer complete that cycle to ensure any excess detergent was flushed from system. Washer now operating properly."
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near Mooresville, NC 28115
Robert A.
Job Details: 02/01/2024
"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found multiple error codes: f0e2 f5e3 f6e3 f9e1. I cleared the codes and ran a service cycle, no leaks were found. All components passed with no issues. I started a normal cycle, when water was dispensed I found the leak from the detergent dispenser drawer. It was sitting crooked causing water to build up creating the leak from the detergent dispenser area. It needed more water to reenact the leak. I corrected the detergent dispenser drawer and tested the unit for the cx. The unit is working as designed."
We serviced a
KITCHENAID RANGE
Model KFGC506JSS05
Near Charlotte, NC 28209
Jeff L.
Job Details: 02/01/2024
Found burner cap not properly sitting on burner adjusted cap unit ran and checked okCall complete
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28211
Jeff L.
Job Details: 02/01/2024
"Found safety thermostat for upper oven opened up. All wiring is ok, the UI is not lighting up all the way and there is no volume. Customer rescheduled for 2-7-24 pmPart#WP4449751Part#W11600642; ordrng 1 WP4449751 (Safety switch) and 1 W11600642 (UI)"
We serviced a
MAYTAG WASHER
Model MVWC400XW3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/01/2024
"Checked over unit and found lid strike had broken off causing unit to not sense lid is down so unit would not start a cycle. Replaced faulty strike and recalibrated unit, ran washer threw a wash and drain cycle checked all operations and unit is working properly ; dspstn on spec-tagged invntry: 1 W10404050 DOOR LOCK"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 02/01/2024
"Checked over unit and found dryer would not dry clothes the first cycle, ran diagnostics and found venting error checked vent and found lint screen plugged solid due to vent crimped in half blocking all air flow out of unit. Cleaned lint and advised customer venting need to be replaced or cleaned for proper operation. Ran dryer and unit is heating and now working to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Harwinton, CT 06791
Jimmy R.
Job Details: 02/01/2024
"Removed old compressor and drier replaced filter dryer and compressor crimped in couplings and refilled unit with r600, pumped unit down and no leaks replaced main cntrl and switches powered unit up and unit is now getting cold evaporator is frosting and unit is allowing selections. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504420 COUPLER 8/6 NR MS00 , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near Charlton, MA 01507
Roger R.
Job Details: 02/01/2024
Found unit giving FAE8 error code. Checked heater and found unit needs new heater and main control. Will order other items and return to install. ; ordrng 1 W11537778 (HEATER W/NUTS) and 1 W11672039 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ksss36fkx01
Near Auburn, MA 01501
Roger R.
Job Details: 02/01/2024
Found unit has a low charge of refrigerant. Checked all exposed tubing and components for evidence of a leak with UV light. UV filter was installed prior unable to determine source of leaking. Leak must be internal inside wall of unit. Deemed unrepairable. ALSO WATER LEAKING FROM FILTER AREA. TURNED OFF WATER AT VALVE IN BASEMENT.