"Covered by wp authorization.Displaying F6e1, interface error and interface is coming apart along top. Second time, closes fine.Ordering console to include both u/i and membrane.; ordrng 1 W11660284 (Console) and 1 W11627526 (Harness)"

"Compressor/fans running, not cooling. Compressor quiet enough didnt think it was running and tried with second starter, it is running, but almost silent. Sealed system issue.Quoted for compressor/evap/labor. Denied. Collected for service call."

"Spoke with Nichole in office, per receipt that we have photo of, unit is oow. Office called RAC, would not cover.Issue as same as previous, needs fr door, rails, evap fan motor and blade, and bar holder on icemaker is also broken. Fr door mounts to the rails have also broken off, cs had fixed themselves.Quoted for just rails, fan motor/blade and labor. Denied. Collected for service call only."

Complaint customer has hardly any ice and its not making ice properly. Found that customers freezer door was not closing all the way causing the freezer to not be able to get down to temperature. Condensation is building up in freezer section due to door not being closed. Tested ice maker in freezer and it tested fine. Water was in the fresh food ice maker. Found e5 error code in test 56 upper ice maker tested fine in diagnostics. Evaporator has a full frost pattern developed all the way down and across. Set test 7 to 2. Food keeping door from closing properly.

Cx complaint that the units temp sensor housing in the FC is loose. I inspected the unit to confirm the complaint. I found the housing came out of place. I corrected the housing and put it in position. The unit is working as designed.

"Found door gasket had come completely off dryer door. Installed new door gasket, allowed adhesive to set. Checked door operation, all working properly."

"Replaced control and tested in quick wash. Filled properly, agitate, drain and spin all good."

"Unit fails intermittently. Will start to warm in fr, they cycle power and it will return to cooling for a couple weeks to over a month. Then just repeats.Thermistors, fans, damper all pass/working. Unit cooling on arrival measured at 1 degree. No manufacturing codesCalled techline. Likely failure is any of the low voltage components. If shorted they can interrupt communication and keep unit from functioning, this could be a thermistor, fan , harness, deli board, aurora board. With unit running, failure cannot be found. Suggest cs leaving in failed state next time and we can attempt to locate which is failing. Most Likely deli board or deli harness (deli board is functioning during visit) removed deli hard harness cover and do not see any damage, but lines have braided cover. Pulled out deli control and no signs of liquid damage. When in failed state advised to pull out each low voltage component from control in hopes of locating failing component. if returns to functioning when pulled that would be source of failureSr#7739392732"

"Unit is under 1yr wp warranty per receipt, took photo.Cs thinks door is not assembled correctly, new unit. Getting frost in upper left freezer. Found gasket not seal my upper mid/left. Found bracket bar to gears was off 90 degrees, corrected, gasket hard became me hard from leaking, replaced bed gasket until soft again and reformed, sealing properly. Advised to keep door closed remainder of night to reform correctly. Is a tear out designed gasket so left original in since sealing. If reoccurs then I replace gasket."

"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The units air duct line needs to be professionally cleaned. The unit itself is working as designed."

Complaint that the dryer is not heating up. Found bad thermal cutoff. Replaced part and all working properly.; used 1 279769 (THERMAL CUTOFF) from stock

"Disassembled dryer. Found that problem was caused by a rodent getting in dryer. Smell was coming from dog food and other items in vent and around heating element. Explained to customer that this problem is not covered by warranty. She approved repair. Cleaned out heater housing, chute and dryer cabinet. Tested element, high limit and inspected all wiring for damage. All look good. Reassembled dryer, tested, operating properly with no issues. Collected for repair on cc."

"Installed new burner heads and main gas valve same issueI tried to adjust burner lower would go lower needs 2 front Burners Not sure which valve are ordering all four will send back 2 didnt needLast valve is pink; rqstng P&A on 1 DG94-03449A (Gas valve green) and 1 DG94-03638A (Gas valve violet) and 1 DG94-103448A (Gas valve yellow), states that autho needed"

Replaced magnetron diode capacitor left transformer with customer tested operation normal heating normal cust paid for bulb; dspstn on spec-tagged invntry: 1 8206232A BULB

"Checked and found washer not draining. Confirmed error code. Entered diagnostics, ran component activation, drain pump not working. Checked and found power to pump. Removed and replaced pump. Tested, now operating properly. Used 1- W11399437 from t/s.; used 1 W11399437 (Drain pump) from stock"

Temp high in fridge turned to 38. Icemaker has a little ice bottom ImPushed button and melted ice found jammed Also couldnt hear the fan .Needs ice maker and augar assy; rqstng P&A on 1 DA97-15217D (Icemaker) and 1 DA97-12540G (Augar assy)

Needs led kit tightened freezer door handle ; rqstng P&A on 1 W11683242 (Leds)

"Checked over unit and found washer would not power up found control not coming on and 120v going to machine, checked lights on control and green light is flashing checked console and found solider all corroded causing unit to not operate cleaned control and unit now comes on but is super slow and not working properly, unit will need new console customer will hold off for now"

Cx complaint that the unit is still building ice in the RC and intermittently cooling in the RC. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas at the moment. The water in the RC is from a clogged drain tube. I cleared the tube and tested the unit for the cx. The unit needs a new control board and UI to resolve the cooling issue. Im ordering the part for the return visit.; ordrng 1 W10843055 (Control board) and 1 W10848301 (UI control)

Return to install part ordered installed new user interface unit to test user interface unit working as designed

Replaced dryer repair kit belt rollers and pulley tested operation normal ran cycle normal tested operation normal; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT

Refrigerator making a rattling noise. Noise coming from damper. Needs new. Didnt have on truck. ; ordrng 1 WPW10479155 (Damper control)

"Washer not spinning out properly. Found basket speed sensor fault and worn belt. Replaced belt and actuator. Leveled washer and then ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

Heavy ice build up on evaporator. Thawed away all ice and found loose brown wire at defrost heater. Repaired and now both sections cooling properly.

Both sections not cooling properly. Found ice build up around evap fan. Cleared ice and fan gets power but not running. Needs new fan. ; ordrng 1 WPW10464673 (Evap fan)

"Found drain frozen, clean ice and steamed down drain Wouldnt unclog, needs new drain hose ; rqstng P&A on 1 241830905 (Drain hose)"

Installed new control and uiAnd tested complete

"Found the freezer warmer cleaned coils filled with lint, freezer door was cracked openFixed so closed. Also light switch was frozen open defrosted .There is a frost ball but cooling Needs ice bucket Wont dispense ice"

86.50 over charge ; used 1 341241 (BELT) from stock

F8e4. Float error float openFound water in the drain pan clean out.And ran couldnt find on from water valve Ordering drain hose and float; ordrng 1 W11551233 (Hose drain) and 1 W11545764 (Float)

"Installed board order shelf never light upOrdering 2 new shelf back up main control ; rqstng P&A on 2 W11245713 (Led shelf)s and 1 WPW10624574 (Main control), states that autho needed"

Front left and right needs gas valve adjusted as low as can Other 3 are fine No red; ordrng 1 DG94-03639A (Gas)

"Customer complained unit heating element, broken, and door will not stay open. elements is broken. Also found door springs will not hold doors weight when open , tried reset springs but still needs new springs . ordering new heating element and both doors springs customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W10518394 (Element) and 2 WPW10337934 (Door springs)s"

"Customer complained after installed unit at field with gas had bad gas smell. Customer said she had her own installer who installed everything in her house installer was not from Costco. call arrival turn gas on and check for leaks on supply line. No leaks detected brand unit several times finally found gas valve coil is getting stuck open, when no voltage sent to valve, ordering coil kit. Scheduled return call for.7-1-24 am receipt but no model number on receipt unit has extended one year warranty so good until 2025 of May23rd. ; ordrng 1 WPW10328463 (Coil kit)"

"Customers complain unit water not working. Found hose to water inlet on back of refrigerator had gotten kinked. Fixed hose, verified water working properly. Verified proper operation."

Tested dryer and found unit would run but would not tumble removed drum and found motor pulley had broken off causing belt to rip and unit to stop tumbling. Replaced motor and dryer repair kit ran unit thew a dry cycle and unit is now operating to specs ; used 1 279827 (Motor) from stock

Replaced pre ordered parts. Tested and calibrated unit. All components tested fine. Inspected for leaks. No leaks found. No abnormal noises found when testing unit.

Complaint customer has no ice. Replaced optics and tested ice maker and water valve going to ice maker. All components tested fine with no leaks.

Replaced freezer led ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

Installed new wash arm and support ran unit thew a wash cycle and machine is now washing and working to specs

"Checked over unit and found fridge led module only lighting up a little bit and not fully coming on, removed module and checked led boards and power found 12v dc to led modules. Light is faulty and needs to be replaced will order and return ; ordrng 1 W11527432 (Led module)"

"Checked over unit and found water leaking from under cabinet and out of the side and back of machine, removed rear cover and checked water inlet lines found inlet line for water valve crimped in half and spraying a mist causing water to pool under unit. Cut out bad water line and added fitting to removed kink ran water threw unit and all operations are now dry and working to specs ; used 1 WP2198677 (FITTING 1/4-1/4) from stock"

Cancelling service unit is an lg cust said should be still under warranty old Maytag was thrown out

"2 year Costco. Inspected and found evap coil partially defrosted, unit short cycling in defrost causing poor cooling. Will order necessary parts to resolve problem. Thermistor, heater and control. Ui panel has already been replaced.; ordrng 1 W11567493 (Defrost heater) and 1 W11595219 (Main acu) and 1 W10316760 (Freezer thermistor)"

"Inspected and found main acu fault and broken wire harness, replaced both parts and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W11643701 (HARNESS LOWER) from stock"

Inspected and found fresh food compartment not defrosting and fan motor packed in ice and not turning will submit estimate and call. Unit needs main control board thermistor and fan housing replaced. Unit will be thawed out for return trip.; rqstng P&A on 1 WPW10743957 (Main acu) and 1 W10316760 (Ff thermistor) and 1 W11098695 (Ff fan housing)

"Inspected and found ui non responsive, replaced ui and still non responsive, measured properly voltage getting to main acu, needs main acu, will submit estimate and call.; rqstng P&A on 1 W11419171 (Main acu)"

"Inspected and found lid strike broken, replaced with new lid strike and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

"Concern is noise and low ice production, inspected and found ice maker making noise, replaced and cycled tested fine.; used 1 W11700250 (ICEMAKER) from stock"

Cx complaint that the unit is UI is not working well. I inspected the unit to confirm the complaint.I found the unit starts and operates fine but the UI 7 segment screen does not read correctly. The unit needs a new UI and UI control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11660284 (UI panel)

"Unit screeching while tumbling, found source is idler pulley, replaced and testing fine on timed dry; used 1 279640 (IDLER PULLEY) from stock"

"Fans running, compressor is not, found starter burnt out, replaced and compressor running and starting to cool ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

"Unit is keeping temp in rf and fr but is showing 1FE error, which is for ice box fan. Unit not clogged, not running. Fan is wobbly in housing.Quoted for evap cover assy/labor. Saved estimate and collected for service call only"

"U/i is acting up, showed door open on arrival, no lights coming on, intermittently the ice motor runs and it dispenses water once while testing doors, now display is off.Deli drawer lights are off as well and looks like damaged line to deli drawer control.Replaced deli drawer harness and unit is functioning properly.Tightened handles for customer. Also complaining filter wont reset. Tried going into options , user lock and measured fill as stated in manual, will not resetCalled techline, model should have switch in filter housing door, can test in diagnostics, test 67. If tests good and not resetting, reset power to unit. If still fails replace u/I. If fails test 67 then wiring/switch issue Sr#7739382159Returned and ran test 67, switch is responding to filter door being opened/closed properly. Unplugged/plugged in and at first display came on with out filter replacement warning, then after about 10s it came on. Per techline conversation ordering u/I board. Office to contact to schedule return when parts come in ; ordrng 1 W11577100 (U/i), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

Unit is under 1yr wp warranty per service bench. Leaking found from drain hose assembly. Tightened and working fine

"Console Laing of water dripping for couple seconds after dispensing water. Has had fill tube spliced once and replaced once and did correct issue both times. Dripping stops within second, two at most in testing. Ordering water fill line and valve ( in case fill tube doesnt resolve issue as it has previously)Weak signal in house. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 218976449 (Fill tube) and 1 5304525994 (Inlet valve assy)"

Ice maker stuck in twisted position replaced ice maker and set temps at recommended ; used 1 W10873791 (ICE MAKER) from stock

"Customers complain UI not working, found UI display showing partial display and not accepting commands . Ordering UI and control . Schedule return time for 7-2-24 am ; ordrng 1 W11197501 (Stainless UI panel) and 1 W10891907 (Control board)"

Replaced all parts and washer running normal. No leaks detected. Ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE

"Complaint that the washer is making a loud grinding noise. Found bad actuator and cam. Replaced part with TS. Ran diagnostic cycle and all tested normal.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

Customers complaint is washer not spinning out properly. Ran diag found off balance error code. Adjusted legs so washer level. Ran calibration on control then self test and then drain and spin. All checks ok

"Washer not starting a cycle cam keeps clicking. Replaced cam and actuator ran calibration then self test all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

Installed new fan both sections now cooling properly. The freezer door rails are worn and freezer door sticky customer will leaning new rails. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

"Installed floor shims and ran water, not dribbling down front of door anymore,tested fine."

"Checked and tested dishwasher. Found drain pump operating properly. Removed drain hose, found it clogged. Cleared blockage, reinstalled, tested. Dishwasher now operating and draining properly."

"Pulled oven partially from wall. Removed and replaced lamp and lamp holder. Reassembled, turned breaker back on. Light now operating properly."

"Removed and replaced user interface and high voltage control board. Plugged unit back in. Entered diagnostics, ran tests for all fans and thermistors. All checked good and operating properly."

"Checked over unit and found machine building up frost in top part of cabinet and water on lower part of door, checked door seal and found door gasket sealing against cabinet tightly and good pressure when opening up door, checked lower part of door and noticed water and ice building up on inner part of gasket and door liner, sealed around cabinet with silicone to help stop warm air unit had a big gap pulled gasket away and cleared ice and water will order a new freezer door due to door liner building ice inside and letting warm air into unit. Advised customer door is a special order and will come to house plz check for damage; ordrng 1 W10746789 (Door assembly), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

At arrival the room was occupied and university office couldnt get a hold of the tenants and will need to reschedule when they get full permission to enter the room. The will call the office again when issues is resolved. Doors are in the location at the maintenance room.; saved tckt

Complaint the the rear right burner is not heating. Found bad surface element. Will order part for approval. Customer mentioned that the glass top is chipped. Customer will need to call the insurance for approval.; rqstng P&A on 1 W11171119 (Surface Element)

Replaced part and all fans and compressor running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC

"Complaint no ice at all. No ice on arrival. Also drawer user interface isnt functioning has water damage under pantry ui from faulty seal . Found that wire harness going to ui is broken due to normal operation . E2 ice maker lost position error code on ice maker test 45 fill tube frozen will need fill tube heater Will need to replace black stainless drawer, ui, ice maker, harness to user interface, heater to ice maker, and main control.; ordrng 1 W10815668 (Door) and 1 WPW10675033 (Control) and 1 W11658802 (Ice maker) and 1 W11226501 (Heater) and 1 W11170612 (Harness) and 1 WPW10769076 (Ui)"

Complaint door was not closing or sealing properly. When closing the door the inside of it was hitting the shelf causing it not to close properly. Found that customer needed to re organize shelf so door closed properly. Found that the position of the shelf was wrong so it wouldnt close properly. Took food out of fridge and repositioned shelf so door would close properly.

Complaint clothes not spinning F8 e6 no fill error code on arrivalTested unit to find that cold water was trickling in causing unit not to complete a cycle. Replaced water valve and tested unit. Water valve tested fine along with other components. Unit spun clothes out properly. No further issues found at this time; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

Lights still not working on arrival. Replaced light in evaporator on roof and that made the freezer light and the two top lights come back on. After replacing the bottom right light the rest were able to come back on. No further issues at this time ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Complaint oven heated up to 310 degrees and didnt heat any more after. Took bottom cover off to see that element is open due to failed element. Replaced broken element and found that terminal block had also been repaired by prior company no issues with harness found yet Tested unit and it heated to correct temperature. All components tested fine.; used 1 W10779716 (ELEMENT) from stock

Went to house unit is at rent a center in Manchester on broad st went there it was on truck they need to reschedule when unit is off truck

Complaint that unit wouldnt preheat to 475 checked bake element good no saved errors reset control preheated to 475

Freezer frosting up cleared ice set temps at recommended went over possible door left open

"Cx complaint that there is an alleged gas leaks from the 2 left burners when its off according to the gas company. I inspected the unit to confirm the complaint. I found the gas was off, I turned on the gas and used my gas detector. No leaks were found the burner worked fine and shut off with no issues. Im ordering the valves to resolve the alleged leak the cx experienced and the gas company claimed. Im ordering the manifold, take the valves off the manifold to replace them. Its easier than replacing the entire manifold. I called WP safety to document the issue. Sr7739363980; O-emld tckt"

"Cx complaint that the units drawer is not sliding out correctly and the door does not open and close properly. I inspected the unit to confirm the complaint. I found the drawer housing was installed crooked, I corrected the drawer housing position and tested the unit. I leveled the door to help it from swinging open so hard. The unit is working as designed."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found error codes: f5e1 f0e5. I cleared the codes and ran manual tests for the lid lock. I worked multiple times with no issues. I ran a service cycle, all components passed with no issues. The UI is intermittently unresponsive. Im ordering a new UI and lid lock to resolve the issue.; ordrng 1 W11112656 (Console) and 1 W10810403 (Lid lock)"

On normal setting spin settings go from off to medium spin speed skipping the low spin speed ; ordrng 1 W11316623 (Ui)

Complaint that have to make sure noise is pushed shut other wise it wont start quoted for door hinges

Ice maker slowing down dosent fill ice bin anymore unit cooling and freezing needs new ice maker ; rqstng P&A on 1 W11546935 (Icemaker)

Complaint that the washer is not filling up with water. Found error code dc3 door switch fault. Quoted parts and labor. Customer will do a little homework and think about it.

Replaced defrost heater in refrigerator section which includes defrost thermistor ran diagnostics normal cust will observe operation

"Inspected and found door, glass and door boot with debris, causing dribble to come down the front of the panel and onto the floor, cleaned door, glass, and door boot and cycled tested fine. If any problem persists, the customer is going to have to unstack the unit themselves because warranty does not cover unstacking the unit, and I informed the customer of this. Quoted $179 for an additional tech to unstack . And took pictures ."

"Inspected and found unit getting to rinse and keeps rinsing, not advancing to spin or done. Ordering control board and pressure hose to be replaced, will submit estimate and call.; rqstng P&A on 1 W11730553 (Main acu) and 1 WP353244 (Pressure hose)"

"Inspected and found lid lock no longer locking, quoted and she will call."

Cancelled serv cust has to get receipt from Costco with date and model; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

"Customer complained unit stopped cooling. Had another company come out and say compressor was bad found compressor was bad rotting service test 4. No frost pattern on refrigerator or freezer. Also found water had leaked into drawer UI pantry drawer UI water was standing, causing corroded harness and board needs new door with harness harness two door and pantry ui. Quoted 1869.07 to repair . Customer denied repair. Collected trip fee."

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the lihts and pump work fine but the compressor is not running at all. I checked incoming power to the compressor and it is getting 0v. The unit needs a new control board to resolve the issue. I quoted the cx and collected the service call by CC.

Fresh food evap full of ice. Freezer cooling properly. Fresh food section not going below 60 entered diag and thermistors failed needs new evap cover. ; ordrng 1 W11395558 (Evap cover) and 1 Xtratime (Xtra time)

Customer complained refrigerator was leaking from freezer. Found drain line clogged. Call at 179 clear drain line collected check number 3346 .

Complaint that the refrigerator is not cooling properly in the fresh food section. Heating element working properly. Found ice buildup on the evaporator. Defrosted all ice and refrigerator running normal. Collected for minor repairs.

"Checked fridge and found unit warm in both sections checked compressor and found running but warm and no heat from suction line very little, checked condenser and found completely blocked with hair and lint, removed and unit still not cooling well. Found suction line in water corroded and leaking causing water to get into system and contaminate advised customer on issue and unit will be getting replaced with new"

"Complaint of noise and burning smell. Found basket to be wobbling, signs of rubbing against boot. Rear tub assy is nla."

Complaint was not heating at all in microwave loud buzzing while trying to heat Tested microwave with a cup of water and it wasnt heating up at all. Found that diode was open replaced diode. Unit tested fine and is heating great no further issues found. ; used 1 W11256462 (DIODE UNIV) from stock