Service History 369 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/13/2023

Water is coming from wall. Customer will need a plumber to fix the clogged drain. Washer performs as it should.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Springfield, MA 01118

Roger R.

Job Details: 06/13/2023

Found error codes for basket speed sensor fault and motor not able to reach target RPM. Unit needs a new actuator assembly. Quoted $79.99 for part and $70 labor charge ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEE00

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/13/2023

"Installed new ice maker, ice door and valve. Unit should make ice in a few hours. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Jenn F.

Job Details: 06/13/2023

Unit 331 is where the appliance is located.Tested ice maker. Would not engage water valve to called for water. Icemaker relay keeps clicking.; ordrng 1 W11546935 (Ice maker) and 1 W11546685 (Water valve assembly)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/13/2023

"Complaint washing machine making a grinding noise, especially when washing machine is spinning and draining. I found noise caused by cam shaft, not engaging, fully leading to a heavy, grinding noise and actuator not shifting it properly into place. I found motor is signaling to actuator from control board, but shifter is not shifting over will need control board, shifter and actuator to fix. Office to call customer when parts come in.; ordrng 2 W10721967 (Cam)s and 1 W11481722 (Actuator) and 1 W11626074 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ludlow, MA 01056

Chris B.

Job Details: 06/13/2023

Complaint that the unit is frosting up. Found gasket not sealing correctly. Heated up gasket but didnt fix so will order parts for a return visit. ; ordrng 2 W11265130 (Freezer Door Slide)s and 1 W10571967 (Freezer Gasket)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Granby, MA 01033

Mike K.

Job Details: 06/13/2023

"Complaint of normal button again not working after u/I was just replaced with normal and express buttons not working. Verified normal button not functioning, took off door and removed connecting wire from u/i to control, verified connectivity of the 4 lines, reattached and all buttons working. Per instructions in notes called techline to document.Correct part, no known issues.Advised to order nothing now with unit working, possible connection was not secure.If reoccurs advised to order control.Sr#7736625173"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Hadley, MA 01035

Mike K.

Job Details: 06/13/2023

"Customer has been specifically noticing this with the right hand door, door is closed, then later alarm comes on, presses on right door and then alarm goes off. Sometimes open both doors in attempt to get alarm off as just right not always resetting it, but each time has been opening/closing rf doors to resolve.Was able to recreate with left door, just a little pressure on door and reads it as open, while door is fully closed.Also found right door gasket is torn, ordering door switches and gasketOffice to contact when parts come in with authorization to schedule return.; ordrng 2 W11384469 (Door switch)s and 1 W10846057 (Door gasket), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC , states that autho needed"

We serviced a

LG WASHER

Model WM357OHWA

Near South Hadley, MA 01075

Mike K.

Job Details: 06/13/2023

"Basket turns by hand though had quite a bit of resistance, but when motor runs it makes a grinding sound while spinning and then gives le error.Motor/rotor are secure, no wobble in rotorQuoted for motor and rotor, but explained may have a bearing issue on top of rotor issue. Customer declined repair and just paid for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDM01

Near Grafton, MA 01536

Amanda R.

Job Details: 06/13/2023

"Replaced compressor vacuumed system recharged with 48g of r600a started cooling explained need to wait 24 hours to make sure it stays frozen before putting food in unit ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV), and 1 R600A (R600A 14.8 OZ) from stock"

We serviced a

LG REFRIGERATOR

Model LFXS29766S/00

Near Chicopee, MA 01020

Mike K.

Job Details: 06/13/2023

"Verified unit is cooling and buttoned up control box and rear cover, cs to monitor."

We serviced a

GE DRYER

Model DVLR223EG7WW

Near Westfield, MA 01085

Mike K.

Job Details: 06/13/2023

"Unit not tumbling, but heating, found broken belt, replaced and tumbling fine, verified heating.; used 1 137292700 (BELT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/13/2023

Point dishwasher will not start. I found the start button was defective. Not hitting plastics. Not hitting switch properly adjusted the plastics. Preventing unit from starting left part with customer. No additional issues. Found with dishwasher at this time.

We serviced a

GE REFRIGERATOR

Model GFE26GSHFSS

Near West Springfield, MA 01089

Mike K.

Job Details: 06/13/2023

"Replaced Evap fan and steamed clear, cs to monitor, suggested slowly adding food items back to make sure everything is working properly in case there is a secondary issue."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/13/2023

Found broken wire at pantry drawer harness causing lights out and door ajar warning. Replaced harness. Tested and verified proper operation. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/13/2023

Found unit leaking from fabric softener tray. Order and replace dispenser. ; ordrng 1 W11569112 (Dispenser)

We serviced a

JENN-AIR OVEN

Model JJW2430DP02

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/13/2023

Complaint oven will not work displaying f2e1 will not cancel will not go away even when power is turned off. I found complaint is true. Im ordering a user interface. Office to call customer when part comes in. ; rqstng P&A on 1 W11236887 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 06/13/2023

"Customer canceling at door unable to provide purchase receipt stating that they have a purchase receipt of August 2022, but it is located at the residence in Charlotte. Customer is at work Im in communication with customers dad who is Home who speaks a foreign language. customer, unwilling to pay or provide any form of payment to pay 129 diagnostics fee"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Indian Land, SC 29707

Jonathan J.

Job Details: 06/13/2023

Complaint washer making a banging noise heavy vibration F0e5 error out of balance load after multiple attempts to balance I cleared error performed a quick wash cycle cannot duplicate any issues recommended proper loading procedures.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/13/2023

Complaint tub fell dropped down I found tub low I replaced suspension

We serviced a

WHIRLPOOL WASHER

Model HAV2558AWW

Near Charlotte, NC 28205

Jenn F.

Job Details: 06/13/2023

Complaint the unit wouldnt agitate and had a burning smell. Found the bearing on the drain pump seizing. Lid latch is broken. Needs new drain pump and lid latch. Order parts. Called safety due to age diagnostic only covered. Customer paid for full repair. Applied $20 coupon. ; ordrng 1 WP35-6780 (Drain pump) and 1 WP43-0057 (Actuator)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WETLV27HW2

Near Charlotte, NC 28206

Jenn F.

Job Details: 06/13/2023

Unit B13 is where the appliance is located. New construction building.Metallic squeal. Tub only rotate counter clockwise. Unit will need new gearcase.; ordrng 1 WP3951744 (Agaitor) and 1 W11454741 (Gearcase assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Indian Trail, NC 28079

Robert A.

Job Details: 06/13/2023

"I installed the ordered parts and tested the unit for the cx. It did not successfully lock. The lid lock worked after the previous visit. The cx said the lid locked for about 3 days after the lid lock was replaced then went back to not locking the lid (it just continually clicks). I checked for error codes and found f5e3. The lid lock is in good condition with nothing obstructing the strike. I attempted multiple service cycles and normal cycles. It just clicks then stops when the lid needs to lock. I cycled the power and checked the connector, still not locking. While the unit is off it randomly activated the lid lock attempting to engage a few times while I was there. The lid is not bowed, crooked or bent preventing the lid lock from catching the strike. Im ordering a new lid lock and a control board to fully resolve the issue.; ordrng 1 W11513248 (Lid lock) and 1 W11513246 (Control board)"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS05

Near Fort Mill, SC 29715

Jonathan J.

Job Details: 06/13/2023

"Complaint rear right burner continues to click no mater where knob is set. Flame going out on simmer to medium flame center burner when turning knob between low simmer and medium flame file number 7736619428 Whirlpool phone number Whirlpool stated Thursday production issue, and the valve by itself must be re-ordered and ordered for this specific issue. It is a noon issue per manufacturer new valve will fix issue per manufacture order and replace orifice holder as well as valve. manifolds may still have old stock valves all parts are being changed out per manufacture. Parts are a will call on order as soon as parts come in office will call the customer and set up service. Switch was not seated properly causing burner to continue to ignite click. ; ordrng 1 W11246817 (Valve) and 1 W10639869 (Holder) and 1 W10811599 (Burner head)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Matthews, NC 28105

Robert A.

Job Details: 06/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10769076 CNTRL-ELEC and 1 W10846539 FAN

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM0

Near Matthews, NC 28105

Robert A.

Job Details: 06/13/2023

Cx complaint that the unit leaked water during a cycle. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. No leaks were present. I suggested to the cx to be aware of any dishes obstructing the spray arms that could cause an overflow. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Matthews, NC 28105

Robert A.

Job Details: 06/13/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/13/2023

"Found button stuck on control board tried to adjust and and make good, but the button would not reset needs new control. Spoke with Steve at safety and gave diagnose. Unit has 5 yr IKEA warrantySr# 7736575051; ordrng 1 W10770413 (Control)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Charlotte, NC 28207

Robert A.

Job Details: 06/13/2023

I installed the ordered parts and tested the unit for cx. The unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JF42NXFXDE02

Near Charlotte, NC 28209

Robert A.

Job Details: 06/13/2023

cx complaint that the lights have gone out. I inspected the unit and confirmed the complaints. I installed all ordered LEDs and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28214

Robert A.

Job Details: 06/13/2023

"Cx complaint that the unit is not filling with water. I inspected the unit to confirm the complaint. I found an error code: f6e4. I ran a service cycle and no water came out. I heard the valve hum and checked the valve under the sink. It was closed, I open the water valve to the sink and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Charlotte, NC 28214

Robert A.

Job Details: 06/13/2023

I installed the ordered parts and tested the unit for the cx. Th unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Waterbury, CT 06710

Jimmy R.

Job Details: 06/13/2023

"Checked over unit due to machine had stopped half way threw a cycle and never completed, ran a diagnostics and found error f0e9 off balance pause. Recalibrated machine and ran unit thew a quick wash with clothes found unit going thew and completing cycle, ran a spin and drain and unit ramped up and spun out but made a screeching noise from belt wile high speed spin was going, checked belt and replaced due to stretched out ran a spin and unit is now operating to specs ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM01

Near Waterbury, CT 06705

Jimmy R.

Job Details: 06/13/2023

"Checked over unit and found moisture building up in fridge and freezer due to door gaskets not sealing, reversed gaskets and heated to create proper seal noticed wile sealing doors the insulation had gotten all over fridge door corner and would not come off staining door, unit needs new fridge door stainless and caps will order. Leveled unit and advised door will come to house plz check for damage also door is a special order and will take time to get ; ordrng 1 LW10672972 (Fridge door stainless) and 2 W10830982 (Hole plug)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/13/2023

Replaced main control put unit into test mode all operations are normal. No water was present in fresh food section. Unit ran and checked okCALL COMPLETE JL

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/13/2023

New dryer put into test mode all operations are normal. Checked dryer vent behind dryer no crimps and no pinches. I also checked lint filter no restrictions. I advised customer to have maintenance clean venting correctly. I advised customer fire Marshalls request dryer vents be cleaned every 6 months. Unit ran and checked okCALL COMPLETE JL

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV03

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/13/2023

Replaced both French door gaskets also put some sealant on the frame to seal up gape in frame. Unit ran and check ok

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/13/2023

Replaced air baffle so flapper would open to allow air over to fresh food side. Unit ran and checked okCall complete

We serviced a

JENN-AIR OVEN

Model JDRP548HL01

Near Charlotte, NC 28226

Ryan S.

Job Details: 06/13/2023

"Spoke with tabitha at Jenn air they are covering parts and labor for this job.Concession # J17EYE0APL1Need to order both UI and knobs due to both knobs knobs are internal broken,and not selecting the correct position. uI is damaged also and cant enter diagnostics mode to get error codes. Ordering both Ui and knobs ; ordrng 2 W11492266 (Ui)s and 2 W11596839 (Knob)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Mint Hill, NC 28227

Jenn F.

Job Details: 06/13/2023

"No lights worked on unit. Water and ice still dispensed when door open. Ran diagnostics, board failed. Customer complained about water hammering noise. Discovered they are not using OEM water filter. Informed customer they have to get a whirlpool specific water filter. Changed control and now all lights work and door switches being recognized. ; used 1 W10843055 (CNTRL-ELEC) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Windsor, CT 06095

Gary V.

Job Details: 06/13/2023

"Inspected and found turn table motor not seated properly causing it to skip and jump while turning, replaced drive motor but needs drive cam also, will order and will call when we can return.; rqstng P&A on 1 W11452278 (Drive cam)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/13/2023

"Found no power being supplied to compressor. PO error flashing. Reset unit. No resolve. Unit will need control replaced . ; rqstng P&A on 1 W11035835 (cntrl-elec) and 1 2XEXTRA (2XEXTRA), dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ"

We serviced a

MAYTAG WASHER

Model MHW7100DC0

Near Simsbury, CT 06070

Ruben C.

Job Details: 06/13/2023

Checked unit has mold build up in despenser housing gave cust estimate for housing

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Simsbury, CT 06070

Ruben C.

Job Details: 06/13/2023

Checked unit found adjuster broken used two from truck stock did not show I had had in truck but I did; used 2 WPW10546503 (Rack adjuster) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR2FHMXVB00

Near East Granby, CT 06026

Gary V.

Job Details: 06/13/2023

"Inspected and found freezer drain tube frozen over and clogged with ice, cleared ice and cleared out drain hole, and tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28215

Jenn F.

Job Details: 06/13/2023

Visually saw lint and debri in dryer vent. Did dryer test kit. Failed all 3x. Outside vent partially clogged. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Davidson, NC 28036

Vincent O.

Job Details: 06/13/2023

"Found unit not cooling properly due to inefficient compressor. Ice cream soft. Buzzing coming from compressor. Order and replace compressor. ; ordrng 1 W11578031 (Compressor) and 1 W11506635 (Tube), rqstng P&A on 1 2XEXTRA (2XEXTRA)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Southington, CT 06479

Jimmy R.

Job Details: 06/13/2023

"Checked over unit and found glass top silicone around unit torn and missing spots also silicone install looks terrible all over glass and not right from factory, will order new glass top and return ; ordrng 1 W11175876 (Glass top)"

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Southington, CT 06479

Jimmy R.

Job Details: 06/13/2023

"Tested unit and found washer would not fill with and error out, ran diagnostics and found errors F8e1 long fill f2e1 stuck key ran self test and found water valve not letting water in found 120v to each solenoid valve faulty. Wile checking valve found wash plate loose and not grabbing removed and found Gearcase and wash plate striped out causing unit to not wash properly. Wash needs new Gearcase,wash plate and solenoid customer will hold off for now and buy a new machine, sent quote to email"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AMB0

Near West Springfield, MA 01089

Mike K.

Job Details: 06/13/2023

"Under 1yr wp warranty, took photo of receipt.Unit fills, but wash motor not running. Verified voltage coming to motorOrdered sump assy. Office will contact cs when part comes in to schedule return.; ordrng 1 W11613570 (Sump assy)"

We serviced a

KITCHENAID DISHWASHER

Model KUDM01TJBS0

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/13/2023

Customer complaint is that door slams down. Inspected and found cable on right side snapped. Replaced door link kit and tested. Showed customer it works. ; used 1 8194001 (DOOR LINK KIT) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near West Hartford, CT 06119

Chuck M.

Job Details: 06/13/2023

Customer complaint is that dryer was not starting. Inspected and found thermal fuse open. Replaced and tested. Dryer is working properly. Checked exhaust outside and found vent is clear but tree is against vent. Possible circulation issue. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Hartford, CT 06114

Chuck M.

Job Details: 06/13/2023

Customer complaint is that dishwasher was not washing properly. Ran diagnostics and found error codes F7e1 no heat. F4e3 wash motor not running. Completed automatic test cycle successfully. Dishwasher is washing and draining properly.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Simsbury, CT 06092

Ruben C.

Job Details: 06/13/2023

Checked unit could not not get into diagnostics ui is not responding does have power gave cust estimate for ui

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWS07

Near Granby, CT 06035

Gary V.

Job Details: 06/13/2023

"Concern is noise, inspected and did not find any noises or problems at this time, temps where set a little high, set temps to recommended. All functions test fine at this time. Customer to monitor."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Southington, CT 06489

Jimmy R.

Job Details: 06/13/2023

Ran dryer and found unit heating but timer would not cycle to shut unit down machine would just run until shut down manually. Checked timer and timer is getting proper Voltage found timer motor not spinning will order new timer and return ; ordrng 1 WPW10642928 (Timer)

We serviced a

KITCHENAID RANGE

Model KFGG504KPS1

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/13/2023

"Tested unit due to customer having issue with broil not heating up correctly, heated oven and found broil operating normally flam is perfect and unit is heating up as designed advised customer on how broil works and everything is normal advised maybe using convection broil for a more even heating. Checked over cooktop and found no simmer on all burners, adjusted all burners to have a simmer ran diagnostics and no errors checked temps in oven and oven is heating to correct temp and all operations working to specs"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near New Britain, CT 06053

Ruben C.

Job Details: 06/13/2023

Checked unit found not dispensing water or ice reset break and unit started to function normally

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Ruben C.

Job Details: 06/13/2023

Checked unit could not get into diagnostics unit just stoped ordering control harness and latch unit is getting 120 volts to control used actual goods date; ordrng 1 W11643701 (Harness) and 1 W11513246 (Control) and 1 W11513248 (Latch)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304DSS0

Near Bolton, CT 06043

Chuck M.

Job Details: 06/13/2023

"Customer complaint is that dishwasher was not washing and drying properly. Ran diagnostics and found error codes F3e1 temperature sensor. F7e1 no heat. Tested resistance on sensor and it is out of range. Tested drain pump and it is intermittent. Found bearings in drain hose at check valve which possibly caused damage to drain pump. Ordered NTC and drain pump. ; ordrng 1 WPW10531320 (drain pump) and 1 WPW10195091 (thermostat), dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDW01

Near Springfield, MA 01129

Chris B.

Job Details: 06/13/2023

Complaint that the unit is making noises all day. Found compressor lines and condenser rail touching the bottom of the unit. Adjusted and supported the lines and unit running normal. No noises only the normal sound of compressor running. Mentioned to the customer that compressor sound is normal.

We serviced a

MAYTAG RANGE

Model MER8800FZ3

Near Bolton, CT 06043

Chuck M.

Job Details: 06/13/2023

Installed infinite switch and tested. Burner is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE254ESS2

Near Windsor, CT 06095

Gary V.

Job Details: 06/13/2023

"Inspected and found upper rack adjusters and cover holders broken, will order and return.; ordrng 2 WPW10546503 (Adjusters)s and 2 WPW10250162 (Adjuster cover clips)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28210

Ryan S.

Job Details: 06/13/2023

Found wash plate warped which would allow clothes to get caught underneath. Tech ordered wash cap which will be installed upon returning with Wash plate. Have ordered part will return. Return this Friday in the pm; ordrng 1 W11510461 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, NC 28214

Robert A.

Job Details: 06/12/2023

"I called the cx and told him it will take some time to produce ice. I needs to satisfy the desired temp and complete a cycle. I had the fc door open during the repair, so the temp rose significantly. The cx understood and will call us if he has more issues."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Mansfield, CT 06268

Amanda R.

Job Details: 06/12/2023

Not spinning hub and wash plate stripped ; ordrng 1 W10752283 (Wash plate) and 1 W10528947 (Hub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDB01

Near Millbury, MA 01527

Angel R.

Job Details: 06/12/2023

"Found compressor not working, customer says it stopped working the previous night. Unit is warm, saw no frost pattern. Quoted customer on sealed system job and they decided immediately it was not worth it and will buy new unit."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Thompson, CT 06255

Amanda R.

Job Details: 06/12/2023

Lid lock broken replaced lid lock tested operation normal ; used 1 W11394572 (DOOR LOCK) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Webster, MA 01570

Amanda R.

Job Details: 06/12/2023

Lost complete cooling oil under neath compressor on of the lines around compressor is leaking oil will need new compressor and system be pressurized to find leak and be fixed ; ordrng 1 W10507884 (Compressor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/12/2023

"Checked over cooling and found fridge at 39 and freezer at 29 degrees nothing freezing in Freezer section, checked evaps and found fridge evap frosting up and freezer only partial frost placed unit into a diagnostics and ran step 4 compressor test, found unit would cycle into fridge but never cycle in freezer. Pulled unit out and found compressor super hot to touch and coil valve stuck on fridge section, placed coil into neutral and Freon never leaked out reset coil valve and restarted unit. Checked cooling and fridge evap frosting over freezer evap frosting over let unit run and both section are now cooling but compressor needs to be replaced also 3 way coil valve and evap just Incase, Will order new parts under ten year warranty will fill unit with nitrogen on return and checked for leaking again to be safe advised we would call when parts where in for return visit ; ordrng 1 W10832994 (Compressor kit) and 1 W11429989 (Selinoid) and 1 W11492867 (Evaporator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Meriden, CT 06450

Jimmy R.

Job Details: 06/12/2023

"Tested unit and found water leaking from under fridge going threw floor and into ceiling in basement customer had shut off water supply and leaked stopped. Pulled unit out and found water leaking from connection at fridge, checked line and found pin holes in plastic causing water to spray and leak. Cut out leak and replaced with 1/4 fitting checked over entire unit and all connections dry and unit now operating to specs ; used 1 WP2198677 (FITTING 1/4-1/4) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Suffield, CT 06093

Mike K.

Job Details: 06/12/2023

"Covered under Wp authorization.Unit wont go into wash, just keeps sensing and filling.Error history F0e3, f7e4, overload, basket re-engagement error.Cleared.Ran diagnostic test, everything functioned fine.Ran quick cycle, nothing in unit., filled for a minute then went into wash with no issues.Ran dlms calibration. Ran each valve in component testing and each worked fine.Ran bulky cycle and filled but water was never over washplate, same was in quick wash. Ran bulky once more with deep fill selected. Same.Ordering control and pressure hose.Office to contact to schedule return when parts come in.; ordrng 1 W11419171 (Control) and 1 WP353244 (Pressure hose)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Worcester, MA 01604

Angel R.

Job Details: 06/12/2023

"Found unit full of water and mold. No filter in unit which is likely what killed the pump, seems customer has been running unit without one. Also upper rack adjuster wheels broken. Will order pump, filter and adjuster kit. Customer has to empty and clean out unit of mold and water upon return visit. Awaiting P&A.; rqstng P&A on 1 W10876537 (drain pump) and 1 W10872845 (filter) and 1 W10712395 (adjuster)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, SC 29710

Mitch H.

Job Details: 06/12/2023

"Tested and ran diagnostics. Found long drain error. Checked wiring, no obvious breaks in wiring but found if wires are moved drain pump will come on and go off. Ordering lower harness.; ordrng 1 W11643701 (Harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Worcester, MA 01604

Angel R.

Job Details: 06/12/2023

"Found inlet valve stuck in closed position. Inspected for blockage and kinks in fill hose and hose going into tub. Will order new valve, had none is TS.; ordrd 1 W11175771 (valve-inlt)"

We serviced a

KENMORE FREEZER

Model 106727220

Near Somers, CT 06071

Gary V.

Job Details: 06/12/2023

Inspected and found unit is a manual defrost style freezer and poor cooling because 7nit has not been defrosted in she said 10 years. And I advised to thaw unit out very soon.

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Enfield, CT 06082

Gary V.

Job Details: 06/12/2023

"Installed new convection fan and housing, cycled and tested fine."

We serviced a

WHIRLPOOL RANGE

Model WFG520S0FS0

Near Longmeadow, MA 01106

Mike K.

Job Details: 06/12/2023

"Main complaints, oven not lighting, door not closing/ latch issues.On arrival door is off and apart, hinge off, display missing digits, oven light no coming on. Held in door switch and tested bake, lit with no issues, tested 5+ times and lit with no issues, verified broil as well.With door latch keeping door switch from closing would cause issues.Put into self clean and verified door lock is working properly.Reassembled door and closing fine, put into bake and preheated to 350 with no issue."

We serviced a

KITCHENAID DISHWASHER

Model Kdfe104hps1

Near Longmeadow, MA 01106

Mike K.

Job Details: 06/12/2023

"Replaced control and ran normal cycle filled fine, went into wash and verified spray arm movement."

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Springfield, MA 01108

Roger R.

Job Details: 06/12/2023

"Installed new idler pulley and tested, all okay. ; dspstn on spec-tagged invntry: 1 279640 IDLER PULLEY"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near East Windsor, CT 06016

Gary V.

Job Details: 06/12/2023

"Installed new vent and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, MA 01119

Roger R.

Job Details: 06/12/2023

Found unit was is child lock mode. Instructed customer about functions.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chicopee, MA 01020

Roger R.

Job Details: 06/12/2023

Installed new main control and unit still not working. Also found bad shift actuator. Installed and unit responding normally now. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

SAMSUNG WASHER

Model WF50K7500AV/A2

Near Chicopee, MA 01020

Roger R.

Job Details: 06/12/2023

Installed new main control and pressure sensor. Ran a spin cycle and unit still not spinning properly. Checked rotor and stator okay. Determined that there is a drag on the tub from inside. Quoted additional $828 for new tub and labor. Customer will call office regarding refund for parts Cust stated he spoke to mgr on Friday and was told if parts did not resolve issue that he would be eligible for for refund.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB02

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/12/2023

Freezer not keeping things 100% frozen. Found partial frost pattern. Needs new compressor. ; ordrng 1 W11580057 (Compressor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/12/2023

Both sections not cooling. Found frost only at bottom two sections of evaporator. Needs new compressor and system leak checked with nitrogen. ; ordrng 1 W10507884 (Compressor) and 1 Xtratime (Xtra time)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Worcester, MA 01609

Angel R.

Job Details: 06/12/2023

"Ran diagnostics and found F7E3 basket engaged during wash. Cleared and ran calibration and test cycle and code came back. Ran on quick wash, during sensing the clutch sounded like it was having a hard time shifting and basket started to jerk and shutter at certain moments. Looks like the basket is having trouble engaging at times during the sensing and shuts the system down. Spoke to tech line suggested replacing clutch and main harness. SR#7736610556.; ordrd 1 W1075448 (Clutch) and 1 W11568984 (Harness)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Found timer knob stem cracked not allowing timer to rotate properly. Used other knob to set timer and test unit. All functions check ok. Provided part and phone number to customer. Advised to have whirlpool send part.

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Customer smells gas every morning. Gas company said all burners leaking at 200ppm. Turned gas on and bubble tested all connections and orifices. No leaks present. Instructed customer that gas company will need to return to turn gas back on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

Found RC gasket not sealing properly causing condensation in refrigerator. Molded gasket to frame. Verified proper seal. All functions check ok.

We serviced a

JENN-AIR COOKTOP

Model JGCP436HL00

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/12/2023

Found front panel and trim scratched. Ordered parts needed to make a good repair. Will call customer when parts come in; ordrng 1 W11339741 (Trim) and 1 W11339765 (Panel console) and 1 W11238658 (Badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFB02

Near Auburn, MA 01501

Amanda R.

Job Details: 06/12/2023

Sr 7736616849 when replacing ff door switch the wires didnt come out with door switch tried separating wires from foam spray and liner couldnt come out to attach to door switch tried pulling broke spade off of the wire ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

GE REFRIGERATOR

Model PGCS1PJXBSS

Near Simsbury, CT 06070

Ruben C.

Job Details: 06/12/2023

Checked unit found open winding gave cust estimate for comp

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Harwinton, CT 06791

Ruben C.

Job Details: 06/12/2023

Checked unit found door is sagging down due to door hinges gave cust estimate for hinges

We serviced a

WHIRLPOOL OVEN

Model KSGG700ESS6

Near Torrington, CT 06790

Ruben C.

Job Details: 06/12/2023

Checked unit found getting low flame in oven ordering regulator ; ordrng 1 W10861656 (Regulator)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Winsted, CT 06098

Ruben C.

Job Details: 06/12/2023

Cancelling service cust does not have receipt

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Ellington, CT 06029

Gary V.

Job Details: 06/12/2023

"Inspected and found fault for draining , drain pump getting hot while running, will submit estimate and call for return date.; ordrng 1 W11412291 (Drain pump)"

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Clover, SC 29710

Mitch H.

Job Details: 06/12/2023

"Took microwave down, removed cabinet. Replaced board. Tested microwave on counter, operating properly. Remounted microwave, tested again, operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/12/2023

"Unable to verify complaint at this time. Customer says unit began making ice last night. Bin is full. Ran diagnostics and verified proper operation of ice maker, fill, and fan. All functions check ok. Suspect unit not reset after installing board."

We serviced a

MAYTAG DRYER

Model MGD5630HC0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/12/2023

Quote for the repair is 465.46 customer unavailable when I called sending estimate via email awaiting approval.

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