Service History 368 - Advantage Appliance Repair

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/26/2023

"Customer complaoemd top level not heating properly, then she used lower oven, after awhile lower oven started burning cookies. Found upper oven bake and convect not working, ran lower oven and found lower oven elements working but temp sensor not reading temps properly, was 330? and oven read as 215?. Quoted repair of 664$, collected via card. Informed customer office will call when parts come in. ; ordrng 1 WPW10207398 (Bake element) and 1 WP9760769 (Convect element) and 1 WPW10131825 (Thermostat)"

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/26/2023

"Retuned to install parts ordered. Installed parts and reassembled. Got Same error code. Ordering new appliance manager due to faulty appliance manager, also ordering , control board, and inverter, also 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 WPW10260060 (Control board) and 1 W11325784 (Microwave appliance manager.) and 1 W11578579 (Inverter), rqstng P&A on 1 2xtimeframee (2xtimframe e)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 12/26/2023

"Checked over unit and found machine flickering lights when washing and when filling unit would bang the pipes, advised customer pipes are from washer switching from hot to cold this is normal operation and to stop banging they can get suppressors for the pipes this will stop it from making noise. Checked the voltage to machine and found unit dripping down to 106 v when agitating checked capacitor and found bad replaced and rechecked power, unit is now reading 120v but still dimming lights found unit on a plug with to many items moved plug and unit is now working properly and all functions are working to specs ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MFT2772HEZ00

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 12/26/2023

"Fire department. Unit was leaking in rf area, had shut water off. Turned water on and found leaking from connector to filter assy, was not seated fully. Corrected and no more leaks, tested with dispenser and with icemaker fill. Unit also upper lights dim, freezer light out, loud damper motor, but functioning.Leaks resolved quoted for light and damper. Denied, just leak repair on this visit.Matt Lemberg was contact on visit, says they usually pay by PO and to send them invoice and w9.So no payment collected. Left as incomplete for payment collection, but work is done.; O-emld tckt"

We serviced a

BOSCH DISHWASHER

Model SHP878WD5N/11

Near Hartford, Connecticut 06105

Chuck M.

Job Details: 12/26/2023

Customer complaint is that dishwasher was not draining. Inspected and found glass obstructing drain pump impeller. Cleared glass and tested. Dishwasher checked ok. Showed customer it works.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 12/26/2023

Customer complaint is that dishwasher was not draining. Inspected and found drain pump impellers damaged due to glass broken in housing. Found knock out plug in garbage disposal blocking water flow. Removed plug and replaced drain pump. Dishwasher draining. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/26/2023

"Customer complof noise. Said it wasnt a grinding noise ,pre like a whoosh. Found belt was stretched and making noise, replaced belt and ran spin. Verified proper operation. ; used 1 Wpw10006384 (Belt) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 12/26/2023

The unit had a F9 E1 fault code which is a drain issue. The unit had some water In the bottom of it. I hit cancel and the water drained out and pump cut off. I took pump off and checked for debris or glass I could not find any. I put unit on normal wash and let the unit go through pre rinse and the unit would never drain needs new control board and drain pump rescheduled for 1-2-24 pmPart#W11572094Part#W11462456; ordrng 1 W11572094 (Control board) and 1 W11462456 (Pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/26/2023

Cx complaint that the unit is not cooling. I inspected the unit to confirm the complaint. I found the compressor and fans are running fine. The temps are good in both compartments. The doors are closing fine and the interior lights work fine. At the moment the unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 12/26/2023

"Checked and found ice maker was turned off. Turned back on, manually cycled, ice cycled returned to home position, valve actuated and filled correctly. All operating properly."

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near York, South Carolina 29745

Mitch H.

Job Details: 12/26/2023

"Tested and found blower fan not working. Would run slightly on one speed but not at all on high speed. Ordering blower. New construction, unoccupied. Advised office will call to schedule return.; ordrng 1 W11441128 (Blower)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 12/26/2023

found the wire harness broke and found the board not sending any power down to pump need a control and harness. Will return on 1-2-24 amPart#W11591637Part#W11556728; ordrng 1 W11556728 (Control) and 1 W11591637 (Harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, North Carolina 28211

Jeff L.

Job Details: 12/26/2023

Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11482383 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Stafford, Connecticut 06076

Roger R.

Job Details: 12/26/2023

Found unit not getting enough water due to water valve under sink not fully open Opened valve all okay.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 12/26/2023

Light is staying continuously on even if you hit the off button found the EOC faulty and needs to be replaced. Rescheduled for 1-3-24 amPart#W11594224; ordrng 1 W11594224 (EOC)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC1

Near Stafford, Connecticut 06076

Roger R.

Job Details: 12/26/2023

Found unit error codes (see pics)indicating a bad computer. Will need a new main computer. Water sensor issue where unit continues to drains while empty. ; ordrng 1 W11633360 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model Wdf330pahs4

Near Alexis, North Carolina 28006

Ryan S.

Job Details: 12/26/2023

"Customer complained unit not washing, found power 120v to sump. Quoted 437$ for repair. Customer didnt want to repair. Saved quote. Collected trip fee."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE0

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 12/26/2023

"Suction line is frosting over. Evap showing full frost pattern, normal frost level. Control, heater and defrost thermostat was replaced. Thermostats were set at 8/9 for fr/rf. Reset to 5/5. Unit turned off for several minutes. Suction line defrosted . Unit kicked back on and condenser fan working properly, suction line starting to frost up again for about 30s then cleared and remained clear. Evap fan running fine. Measuring 39 in rf -4. Not feeling airflow to rf, switched temp setting and damper not opening. Lower vent verified clear. While pulling out shelf a door bin fell off and broke ordering door bracket.Ordering damper and thermostat. Office to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 242303001 (Damper control) and 1 242278801 (Temperature sensor), ordrng 1 242126602 (Door bin)"

We serviced a

SAMSUNG WASHER

Model WF50K7500AW/A2 11

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 12/26/2023

"Unit has water in drum, ran running to nse&spin and drained n pump just gums. Checked drain trap and clear. Quoted for drain pump/labor. Saved estimate and collected for service call only."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM00

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 12/26/2023

Rf stopped cooling. Compressor/fans running.Sealed system done. Checked evap with uv light and found leak on evap. Quoted for evap and per Randy $100 for labor.2x job.Office to contact when parts come in to schedule return ; ordrng 1 W11507067 (Evaporator)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRFN2823AS3

Near Bristol, Connecticut 06010

Gary V.

Job Details: 12/22/2023

"Inspected and found left side ff door hinge bent and mullion strip not connecting to cabinet, will submit estimate and call with return date.; rqstng P&A on 1 5304530888 (Left ff door lower hinge) and 1 5304530853 (Mullion strip)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 12/22/2023

Customer complaint is that dishwasher was leaking intermittently. Customer found water in drip tray and cleared. Found dishwasher leaning forward and not level. Leveled dishwasher.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 12/22/2023

Customer was informed by whirlpool that the serial number fell I. The range of P&L when I spoke with Jeff he and Randy determined that the serial number was out of range for P&L. I advised customer of this issue and they called whirlpool to seek P&L. At this time Im collecting trip charge and advised customer to call back will leave estimate at this time.Part#W11683243

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 12/22/2023

"Found belt hitting plastic cover the splines had wore down to the point that the pulley had dropped down. I replaced the cam and belt unit ran and checked okCall complete; used 1 WPW10006384 (Belt), and 1 W10721967 (Cam) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/22/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC215EW1

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 12/22/2023

"Replaced main control. Recalibrated and ran self test twice with no issue. Ran normal cycle through fill and into agitate, cancelled and drained fine. Ran drain and spin cycle and worked fine..; O-emld tckt"

We serviced a

MAYTAG RANGE

Model MER4800PZ0

Near Mansfield, Connecticut 06250

Amanda R.

Job Details: 12/22/2023

Baking taking longer to cook showed customer how to change calibration ; ordrng 1 W11564652 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 12/22/2023

Freezer led not working ceiling leds in ff section not working the service pointer dosent match this serial number customer refused to pay

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 12/22/2023

Complaint ice cream soft went over what the best settings for freezer to be the coldest ff section cooling normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 12/22/2023

Sr7738083029 called tech support the cavity liner thermistor open in test two ; ordrng 1 W11575358 (Thermistor)

We serviced a

ADMIRAL WASHER

Model WFW95HEDW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/22/2023

"Inspected and found multiple problems, faults for water level sensor, control stalling at initial fill on warm water selection. Replaced sensor and quoted for main acu replacement. They will call.; used 1 WPW10448876 (SWITCH-WL) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 12/22/2023

Found unit unstable on uneven basement floor. Found off balance pause error F0E9. Adjusted leveling legs to stabilize washer and tested. All checks ok. Suspect washer had an off balance load that had caused washer to move and because floor is uneven washer became unstable. Advised customer about loading and adjusting legs if needed. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2 HUB

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/22/2023

Customer complaint is that dishwasher is not washing. Ran diagnostics and found no error codes. Ran normal cycle and wash motor is receiving voltage but not running. Ordered wash motor assembly. ; ordrng 1 W11680075 (Wash Motor Pump Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/22/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Charlotte, North Carolina 28213

Robert A.

Job Details: 12/22/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 12/22/2023

"Cx complaint that the unit shakes and bangs heavily when washing towels. I inspected the unit to confirm the complaint. I found no error codes and calibrated the unit. I ran a service cycle as well, all components passed with no issues. I showed the use and care guide about proper load procedure. The garments should be dropped in small piles not wrapped around the agitator. The unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 12/22/2023

Cx complaint that the spray arm manifold does not stay in place. I inspected the unit to confirm the complaint. I found the manifold housing on the sump motor has separated and the feed tube is splitting as well. The unit needs a new feed tube and sump cover to resolve the issue. Im ordering the part for the return visit.; ordrng 1 WPW10455271 (Sump manifold cover) and 1 W11540183 (Feed tube)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/22/2023

"Customer complained when she tried to run a load it goes strait to done after a couple minutes. Upon arrival ran diagnostics, found f7e4 error. Inspected under unit and found slider was defective , replaced slider from ts. Ran unit though service mode and all funtions working . Verified unit working as designed. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHN0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 12/22/2023

Returned to install new Ui panel. Installed panel and. Checked all buttons for proper function. Ran quick wash and then ran cancel drain. Verified unit working as designed.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 12/22/2023

Replaced UI UNIT RAN AND CHECKED OKCALL COMPLETE

We serviced a

SAMSUNG RANGE

Model NY58J9850WS

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 12/22/2023

"Replaced element and tested on bake cycle, heating properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 12/22/2023

"Unit under 1yr wp warranty per service bench.Replaced broken lid strike, verified function in drain and spin cycle, pausing/starting to operate lid lock, display showing sensing of lid closed and open.; used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/22/2023

"Removed and replaced main control and heater. Reassembled, tested and checked for leaks. Dishwasher operating properly and no leaks. Reinstalled in cabinet.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/22/2023

"Tested washer, found it trying to start cycle but after a few seconds going straight to done. Checked and found capacitor weak. Replaced capacitor from t/s, tested, all cycles and functions operating properly.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 12/22/2023

Found timer not working on time setting also the drum is shaped like a egg need two parts for good repair. Office please reschedule when customer calls inPart#WPW10436303Part#W10899578***please drop ship drum to customer please***; ordrng 1 WPW10436303 (Timer) and 1 W10899578 (Drum)

We serviced a

GE COOKTOP

Model PHP9036DJ5BB

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 12/22/2023

Installed new front burner and tested complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 12/22/2023

"This time Cust had runningIce is thin and water found the cabinet hot and was restricting air flow very hot, cleaned and advised Cust to leave Cust cover off ice maker advised customer to wait week end and call us"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JS0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found oven not heating up and erroring out, checked errors and found F6e1 oven over temp when heating, checked oven sensor and found reading 800 ohms should read between 1,000-1200 replaced faulty sensor and heated oven to 350 degrees checked temps and unit is now heating and operating properly ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found machine would never start a cycle unit would come on start and go right to done, checked errors and found tachometer error checked actuator during a test cycle and found no engaging, replaced faulty actuator and ran a calibration cycle unit went thew, ran a wash cycle and machine went right to done again never washing. Checked harness and found when moved harness and ran unit would go threw and work once moved again it would stop harness faulty going to actuator. Will order new harness,cntrl and valve due to cold water slow and valve is very noisy no settlement in screen.; ordrng 1 W11626074 (Cntrl) and 1 W11513255 (Valve) and 1 W11643701 (Harness main), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found washer stuck in a drain cycle and unit would not stop, ran diagnostics and found errors F0e5 off balance load f0e2 over suds canceled out unit and recalibrated machine unit went threw as designed. Ran a wash and spin cycle and unit is now going threw as designed, advised customer on over suds and running vinegar thew a clean cycle also water pressure would come in normal then slow way down advised it may get to a rinse and start over they will be fixing the water and it should be ok after."

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Britain, Connecticut 06051

Jeremy B.

Job Details: 12/22/2023

Dryer not heating. Found open high limit. Replaced and tested found very little flow of air exhausting. Found lint Shute clogged. Cleaned and tested all checks ok with dryer. The vent is very long and must be cleaned and shortened.; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS00

Near New Britain, Connecticut 06051

Jeremy B.

Job Details: 12/22/2023

Oven not working. Found it in demo mode. Was able to get out of demo mode and program all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 12/22/2023

Found led in fresh food section burnt out causing lights to flicker. Customer will buy new bulb and replace themselves.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/22/2023

Installed new outter tub and basket but when trying to get tub ring on the tub is slightly warped and tub ring not fitting. Found control pane cracked meds new. ; ordrng 1 W11219115 (Outter tub) and 1 W11478525 (Control UI) and 1 W11590590 (Tub ring) and 1 Xtratime (Xtra time)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/22/2023

Water leaking at the bottom from the motor sump assy. Needs a new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/22/2023

Washer is in a Commercial dry cleaner and laundry and used for commercial purposes. Advised customer that warranty will not cover a home washer for commercial use. Advised customer to call Maytag commercial division or if he needs guidance through the process to call our office. No work performed.

We serviced a

WHIRLPOOL DRYER

Model Medx6stbw1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/22/2023

"Customer had start switch removed when I arrived, reinstalled, tested, dryer would shut off after a few seconds. Tested and secured connection on back of timer, dryer and all controls and components now operating properly. Collected for service call on cc."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Hartford, Connecticut 06114

Jeremy B.

Job Details: 12/22/2023

Ice still forming on evap causing poor cooling. Needs new defrost control and harness with bimetal. ; ordrng 1 W11577965 (Defrost control) and 1 W11577969 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW00

Near Worcester, Massachusetts 01604

Aimee Z.

Job Details: 12/22/2023

"Wrong lights order center light led and needs new gasket right doorCust has broken shelf right door bottom bucket shelfCwa cost 67.22; ordrng 1 W11527432 (Led light) and 1 W10830276 (White gasket), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/22/2023

"Tested dishwasher, confirmed unit leaking from heater at back right. Removed heater, found both washer eaten away and missing. Replaced heater, tested, no leaks found. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/22/2023

"Disassembled, found that one wire of harness was pinched between valve bracket and front panel and shortened. Replaced harness, spark module and igniter. Reassembled, tested, all cooktop burners and oven operating properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/22/2023

Installed cam and inlet valve. No leaks found. Checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/22/2023

Customer complaint is that dishwasher was not getting water. Ran diagnostics cycle and no error codes. Washer filled but did not wash. Motor just clicks. Ordered wash motor assembly.; ordrng 1 W11613479 (Wash Motor Assembly)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found washer would only put cold water into machine never hot water, cycled hot valve on and unit never would come on. Removed console and found hot selinoid connection only connected with one terminal this was not allowing power to valve fully and never coming on, reattached and hot water came right on and all operations are now working to specs"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/22/2023

Found wire loose in 4x4 box reattached unit ran and checked ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/22/2023

"Tested unit due to not cleaning and found errors F9e2 draining or drain pump electrical issue f8e4 inlet over fill switch open, let unit and checked water levels found ok used clear door and checked washing found middle wash arm spraying water from center of wash arm checked wash arm and found split and not sealing causing water to flow out of middle and never move wash arm. Will order new diverter and manifold parts tentative p/a ; ordrng 1 W11545334 (Manifold) and 1 W11507999 (Feed tube), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model MDE2500AYW

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found when tumbling dryer would make an awful squealing noise, removed drum and found rear right roller rusty causing noise, lubed rollers and idler and cleaned shaft roller is now operating normally. Ran dryer and unit is working to factory specs ; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found fridge temps all over the place and not holding sometimes the fridge would freeze and the freezer would be warm then the fridge would be warm, checked frost pattern and unit would frost up and stop almost half way and unit is making a gurgling noise, tried to recharge unit and same issue frost pattern would not advance, unit is restricted and may have a leak in cabinet will need to flush with nitrogen and pump down to find leak. Unit should be replaced with a new fridge, will order evaporator and couplings to be safe extra time needed plz ; ordrng 1 W11562258 (Evaporator) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Stub)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found machine not washing and not spinning out clothes ran a test cycle and found agitator spinning out of control when unit shifted into a spin found when agitating the agitator would move super slow and make a loud noise, tried to remove agitator but is is ceased to the Gearcase checked actuator and motor and found motor pulley loose and not grabbing actuator making noise and not shifting into a full cycle. Will order new actuator,motor,hub Washplate, capacitor and screw for Washplate parts tentative p/a extra labor and time needed ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10752187 (Screw) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Motor), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/22/2023

"Customer complained unit cuts off randomllu after 10 or so minutes of running. Even on timed dry, but will cut back on after it possibly cools down. Ran unit and found motor making loud noise and also drum wheel making noise, ran unit and unit didnt cut off at about 10 mins of running,called Saftey to report issue, they recorded findings. Needs motor, fan wheel and dryer repair kit. Quote 490$ for repair and saved quote. Customer didnt want to repair unit."

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 12/22/2023

"Returned to install all parts ordered. Installed spark module, orifice tubing switch harness and cooktop. Reassembled and ran all. Burners, all burners ignited properly, verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 12/22/2023

"Customer complained unit wont start. Found door switch good, thermal fuse good. Proper power to unit. Found power to timer and motor. Found exhaust pipe inside unit was. Or proper installed so debris and lint were filling inside of unit, which shorted out motor, and timer. Ordering motor, timer, start switch and fan wheel. She doe return time for 12-28-23 am. ; ordrng 1 WPW10448901 (Motor) and 1 WP3977456 (Start switch) and 1 W10854240 (Timer) and 1 WP696426 (Fan wheel)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 12/22/2023

Customer complained unit not heating . Found unit not getting proper voltage. Proper voltage at receptacle but receptacle was not transferring power to the pigtail. Unit needs new receptacle. Informed customer to call electrician.

We serviced a

MAYTAG DRYER

Model MEDB200V00

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 12/22/2023

"Customer complained unit drying but not well. Found exhaust was clogged, also found door latch was broke. Causing door to pop open during run. Replaced door catch, unit working properly when not hooked up to vent in home. Informed customer to get exhaust in home cleaned. ; used 1 279570 (CATCH KIT) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 12/22/2023

Installed new main board again and this time unit responding properly. Heating ok and not abnormally noisy.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 12/22/2023

Replaced UI posting message please select a available cycle and they all are available. Also found service bulletin on this station g check the ribbon on UI. the ribbon was attached faulty UI needs replaced. Replaced UI unit ran and checked okCall complete

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GSS25LSLNCSS

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/22/2023

"Installed new heater, limiter and main control to rectify a no defrost issue. All ok"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 12/22/2023

Installed new main control and unit working properly and responding well ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

We serviced a

WHIRLPOOL RANGE

Model JDRP636HL00

Near Holland, Massachusetts 01521

Amanda R.

Job Details: 12/22/2023

Replaced door hinges door closing normally

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Southbridge, Massachusetts 01550

Amanda R.

Job Details: 12/22/2023

Bake ignitor not glowing getting power replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

SAMSUNG RANGE

Model NE63T8111SS/AA

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/22/2023

"Inspected and found multiple problems, both front burner switchs are shorted because the seal to touch display and switchs is deteriorated causing spillage from cooking to migrate down into switchs and electronics, will submit estimate for parts needed and call customer with return date.; rqstng P&A on 2 DG44-01006C (Surface switch)s and 2 Dg63-00715a (Gasket seal)s and 1 DG96-00776B (Touch assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/22/2023

"Installed parts listed and cycled back on, tested fine now.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC and 1 W11457241 PAN-DRIP"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/22/2023

"Arrived and found ui panel came incomplete, need additional parts, will order and return.; ordrng 1 W11662667 (Ui harness) and 1 W11627516 (Encoder) and 1 W11633359 (Controller)"

We serviced a

KENMORE DISHWASHER

Model 665.13032K114

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 12/22/2023

"Unit leaking from hose between sump and pump. To repair unit will need to be pulled out, electric looks like it will need to be disconnected, too short to pull out attached.Quoted for hose assy/ labor. Accepted.Cs knows the electric will need to be turned off at breaker and disconnected from unit. New hose comes with screw closure clamps.; ordrng 1 W10445975 (Sump to pump hose connector)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Granby, Massachusetts 01033

Mike K.

Job Details: 12/22/2023

"Verified nothing between tub/basket , removed tub ring and nothing visible, nothing seen from below.Replaced actuator as only error previously was F7e1.Ran self test fine, there was an f8e1 error in history today, long fill. As noted before flow is not great but is going through a prefiltration unit. Ran normal cycle through fill and into agitate, cancelled and drained fine.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Belchertown, Massachusetts 01007

Mike K.

Job Details: 12/22/2023

"Unit under 1yr wp warranty per service bench. Cs just received unit, flipping circuit breaker when plugged in. Found l1 connectivity to ground on unit, found light socket lead touching rear panel. Adjusted and cleared. Verified all burners functioning, bake and broil functioning.Light will not turn off. Light relay on main control.Pulled bulb out of unit so customer can use until repaired.Ordering control/bulbOffice to contact cs when parts come in to schedule return visit ; ordrng 1 W11548762 (Control) and 1 WPW10571723 (Bulb)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/22/2023

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found the unit is getting 245v at the wall and terminal block. I found the TCO fuse has blown and needs to be replaced. My TS says I have 2 but there is 0 on my van. Im ordering the part for the return visit.; ordrng 1 279816 (TCO kit)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/22/2023

Tested and ran diagnostics. Found F1E1 control board error. Relay on board bad. Requesting P&A for control and console.; rqstng P&A on 1 W11448962 (Control) and 1 W11600634 (Console)

We serviced a

SAMSUNG RABGE

Model NX60A6511SS

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 12/22/2023

Oven not going over 175 In bake. Found weak igniter. Replaced and preheated to 350 all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 12/22/2023

"Found dryer drum has paint coming off. Was not painted properly and will need to be replaced. Will order new drum. ; ordrng 1 W10899578 (Drum, complete)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/22/2023

Found stator motor cover loose checked the bolt to make sure it was not broke off or defective and it was fine. I put bolt back on and tightened unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/22/2023

"Unit will not start. Cs pries open top of unit and control is broke off the console. Found the issue was a failed lid switch, jumped and was ably get unit to start a cycle, cant tell which because control dial is stripped.Unit would need a new lid switch, control and dial assy at the least. Dial is nla.Collected for service call only."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/22/2023

Spoke with Gabe the homeowner and he refused to pay for parts I spoke with Randy and he advised to go on out and take pictures and document what was happening. I went on out and they have ring door bell I rang several times and never got anyone to the door. I tried calling Gabe back to confirm someone was home but I didnt get a answer. They may have cancelled the call because I informed customer he had to pay for ice maker and water valve. At this time call complete; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE and 1 W11557001 ICEMAKER

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Somers, Connecticut 06071

Gary V.

Job Details: 12/22/2023

"Inspected and found cold side inlet valve failure, quoted and customer will call."

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/22/2023

"Not home, called office and confirmed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 12/21/2023

Replaced parts ordered unit ran and checked ok

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/21/2023

"I installed the ordered parts and tested the unit for the cx. The unit is still starting and stopping. I checked incoming voltage and the unit was only getting 123v. The unit needs proper voltage to work properly. The issue is with the electrical outlet not the dryer.; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WPW10185982 TIMER"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/21/2023

"Cx complaint that the burner heads continue to click when the flames are turned off and the LF burner takes many attempts to light. I inspected the unit to confirm the complaint. I found the LF double burner screwed too tight together, I loosened the screw and the burner head worked much better. I checked the switch harness and I seen no visible damage. I did notice the 2 right burner igniters still click thought the burners are off. The unit needs a new switch harness to resolve the issue. The cx thinks the unit is in warrranty and will inquire about that first rather than pay for the repair today.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model A512

Near Somers, Connecticut 06071

Roger R.

Job Details: 12/21/2023

Found unit has bad snubber pads on washer base. Also has clogged cold water inlet and slow fill on cold. Ordering snubber kit and valve. ; ordrng 1 203956 (Damper kit) and 1 205613 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 12/21/2023

Customer complaint is that dryer would not start. Tested voltage and it checked ok. Pressed start button and dryer started and is heating and working properly.

Contact Us Today

About Us