We serviced a
LG REFRIGERATOR
Model LFX28968ST/06
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
01/19/2024
Call cancelled. Customer said it was a plumbing connection issue in basement from water feed line and didnt need fridge looked at.
We serviced a
SAMSUNG WASHER
Model WA50M7450AW/A4
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/19/2024
"Concern is not spinning. Inspected and found customer had run an off balance load, I cycled unit multiple times and all functional test normal at this time."
We serviced a
JENN-AIR OVEN
Model JMW2427DS01
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
01/19/2024
I replaced to use your interface. I tested operations. Everything is working properly. Microwave is heating fine convection bacon microwave it also heating fine. Oven is preheating and convection. Bake oven is heating fine.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
01/19/2024
Updated serial number to ticket.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/19/2024
Customer states she has a service plan and needs to reschedule. She will call back.; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
GE DRYER ELECTRIC
Model DCVH680Ej1WW
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/19/2024
"Installed new belt and cycled, tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/19/2024
"Ff door handle broken, replaced with new handle and tested fine."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
01/19/2024
I replaced all previously ordered. Parts and tested operations. Everything is working properly with no further issues found. I found rotor on motor shaft was locked up. Screw was seized inside of plastic housing motor housing inside of wire winding of motor. Causing issue with locked up motor not the drain pump main Wash motor.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
AMANA DRYER
Model NED4655EW1
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/19/2024
Customer needed to reschedule.; schdld next appmnt for 1/24 WED PM
We serviced a
WHIRLPOOL DISHWASHER
Model DU945PWPQ2
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/19/2024
Found the door is hanging and doesnt make contact on the latch counter bows and is crushing top of frame of dishwasher.Dont advise to fix Sercive charge collected at office
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS04
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
01/19/2024
I replaced control I tested operation of microwave and lower oven and microwave convection oven all operations are heating and operating normally. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/19/2024
"Cx complaint that the unit is still aggressively banging during spin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a calibration as well as a service cycle. I have reviewed loading instructions. I checked the suspension and hub drive, both are good to go. Part was left with the cx. I called Techline to document the issue. No parts were recommended by Techline. Sr7738279701"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
01/19/2024
"Complaint stuck on wash will not progress past wash cycle. I found f8e1 I found drain. Hose was shoved way too far down drain causing a siphoning issue leading to F8E1 error code. I adjusted drain hose. Inspected water pressure is fine. No additional issues found with washing machine at this time. I check suspension drive out gearcase, and everything else, no additional issues. I replaced capacitor as it was starting to drip dielectric oil. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
JENN-AIR REFRIGERATOR
Model JF42NXFXDE02
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
01/19/2024
Ice maker making ice very slow replaced ice maker it called for water
We serviced a
MAYTAG DRYER
Model MED0465HW0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/19/2024
Found need to replace the dryer vent cap out side louvers are broken and exposed to element . Cold air coming into vent and dryer. Out side vent needs to be replaced.Found heating fine .They vent inside needed to be shortened and I cleaned out lint and vents back dryer filled with lint cleaned .This is a air flow issue
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/19/2024
Customers complaint is sensing light flashing and wont start a cycle. Instructed customer on proper use found all checks ok. 1 press if light is dashing and 2 presses if not flashing.
We serviced a
WHIRLPOOL OVEN
Model WFE550S0HV1
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
01/19/2024
The left front burner is the one in question. I turned burner on with dual burner and single burner the unit is operating g normal burner is cycling on and off at a very slow rate staying on longer than it should gonna replace left front burnerCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/19/2024
Installed new wash arms started a cycle found no leaks customer to keep a eye on it.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/19/2024
"Cx complaint that the unit is still sparking when power is connected. I inspected the unit to confirm the complaint. I found a pinch wire (red and black) to the spark module that caused a thermal event. I repaired the wire, the unit still sparks whenever power is connected. I traced power from the switch harness, its sending voltage unconditionally to the spark module causing the continually click. Im ordering another switch harness and a control board to resolve the issue.; ordrng 1 W11376663 (Switch harness) and 1 W11034208 (Control board) and 1 WPW10475149 (Spark module)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
01/19/2024
Found screw up in the stator it was not a screw from the washer the unit is on a drain pan and pan is cracked In front. I removed screw and tested unit all components are normal the unit ran and checked ok( one time education )Complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
01/19/2024
Found gear case sling fluid everywhere every part underneath is saturated and will never come clean so in order to make this a good repair the following is neededPart#W11393685Part#W10915700Part#W10754448Part#W10915701Part#W10752189Part#W10902814Part#W10909670Part#W107345212TIME FRAME; ordrng 1 W11393685 (Gear case) and 1 W10915700 (Motor) and 1 W10754448 (Clutch) and 1 W10915701 (Rotor cover) and 1 W10752189 (Screw) and 1 W10902814 (Washplate) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 2 2xframe (2xframe)s
We serviced a
WHIRLPOOL DRYER
Model WED8127LC1
Near Charlotte, North Carolina 28270
Jeff L.
Job Details:
01/19/2024
Found proper power going to dryer and the inside light is on but the control panel is completely dead all wires attached needs to be replaced for good repair.Rescheduled for 1-25-24 amPart#W11419059; ordrng 1 W11419059 (Control panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/19/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
01/19/2024
"Tested unit and found both section would not cool and customer had lost all food, plugged unit in and found compressor buzzing super loud checked amperage 24.7 amps compressor is locked up and needs to be replaced, advised customer unit needs new compressor and they started they would like a new fridge unit is only 3 months old and this should not happen they had lost all there food advised to give customer service a call and let us know the outcome ; ordrng 1 W11614224 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Access valve) and 1 W11504431 (Coupler) and 1 R600 (Refrigerant bottle)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
01/19/2024
"Unit is a new build with no tenant. Found back left burner not working. Found surface element bad, short in burner. also ordering switch due to switch staying stuck on high. Scheduled return call for 1-25-23 am. ; ordrng 1 W11171119 (Left rear burner.) and 1 WP3149404 (Left rear switch.)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS36FKX00
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
01/19/2024
Wrong ticker opened.
We serviced a
FRIGIDAIRE MICROWAVE
Model FPBM3077RFB
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
01/18/2024
"Unit has been tripping breaker when ever started. Unplugged on arrival, checked monitor switch and found middle NC switch not functioning.Quoted for switch/labor and approved. Collected for repair in full via cc.Reassemble til return leaving cables off of main harness and switch hold removed, 4 screws on top of unit along with non functioning monitor switch.; ordrng 1 5304509459 (Nc Switch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
01/18/2024
Customer complaint is that refrigerator was not cooling properly and unit became noisy. Customer had video. Noise was from evaporator fan hitting ice buildup. Customer unplug unit and drain pan overflowed. Found freezer thermistor was not secured. Secured thermistor. Customer mentioned lights were intermittent and had to reset breaker multiple times for lights to come back on. Ordered control board and aurora board. ; rqstng P&A on 1 WPW10675033 (cntrl-elec) and 1 W10804160 (cntrl-elec)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Granby, Connecticut 06060
Gary V.
Job Details:
01/18/2024
"Concern is unit leaking. Inspected and found drain hose clamp not tightened properly and secured and tightened to solve leak issue, cycled unit thru auto test and no longer leaking. All functions test fine now."
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
01/18/2024
"Upon arrival opened up box with part found part is defective have to re-order part setting up appointment for next Tuesday between 8 and 1 AM; ordrng 1 W11316256 (Valve cold), dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
01/18/2024
"Checked and found infinite switch shorted and burnt. Removed and replaced switch and harness. Reassembled, tested, all elements now operating properly.; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28202
Jeff L.
Job Details:
01/18/2024
Picked up core part from office..Call complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS2
Near Leicester, Massachusetts 01524
Chris B.
Job Details:
01/18/2024
Complaint that the unit is not cycling through correctly. Found F8E4 float trap disconnected. Readjusted the float switch and ran two diagnostic cycles and unit tested properly. No more error codes present. Unit under the one year warranty.
We serviced a
MAYTAG DRYER
Model MEDP575GW0
Near Webster, Massachusetts 01570
Chris B.
Job Details:
01/18/2024
"Complaint that the unit is not heating properly. Found no load on L2. Mentioned to the customer to have the electrical outlet serviced. All fuses, thermistor and element is reading out correctly. Unit couldnt be tested at the moment."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, North Carolina 28215
Jeff L.
Job Details:
01/18/2024
Replaced both parts ordered by previous tech put unit into service mode and went to action 57 and ice maker harvested and filled with water no leaks. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Charlotte, North Carolina 28215
Jeff L.
Job Details:
01/18/2024
Replaced all parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
01/18/2024
Found outlet polarized and grounded green light off and no diagnostics 120 going into Cntrl Needs new contrl; ordrng 1 W11116590 (Cntrl)
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS02
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
01/18/2024
Cust stated hearing a popping noise and the ice maker will erratically stop making ice .Ice bin was low. Ice maker jamming when dumping out ice Needs new ice maker ; ordrng 1 11036056 (Ice maker)
We serviced a
MAYTAG WASHER
Model MVWB765FW0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/18/2024
F7e9 locked rotor F2e1 stuck key pad found the washer went under water and water go in connections to rotor and stator .Ran diagnostics and does everything except agitation and spinNeeds lower Harness and splutch assy. Found had 10 yr on mtr part Cust buying new washer
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/18/2024
Customers complaint is washer making a banging noise. Ran diag found off balance load error code. Washer is level. Ran through automatic test properly. Had customer put a mod of towels in and washer making slight banging noise. Found bushings on suspension worn. replaced and tested washer working normally. ; used 1 W11130362 (SUSPENSION) from stock
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/18/2024
Installed new controls and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
01/18/2024
Installed new rails and control. Cleared away all ice and set to recommended temps. ; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
01/18/2024
Natalies new motor sump assy and tested all checks ok.
We serviced a
MAYTAG DRYER
Model MGD7230HW0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/18/2024
Replaced control and u/I. Ran service diagnostic test and completed fine. Ran normal cycle empty and completed fine. Started normal cycle with load cs had in washer and let run for 5 minutes with no issue.
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/18/2024
Replaced cooktop and verified each burner operation
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Granby, Connecticut 06090
Gary V.
Job Details:
01/18/2024
"Installed new ice maker and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVWB955FC1
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/18/2024
"Inspected and found multiple fault codes, off balance, pressure system, stuck ui, and drain problem, unit needs main acu and drain pump, quoted for repair and she will call if wants repaired."
We serviced a
MAYTAG DRYER
Model MEDB850YW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
01/18/2024
"Inspected and found multiple problems, lint grill warped out causing tremendous debris build up, heater and belt broken, quoted and she will call."
We serviced a
WHIRLPOOL WASHER
Model MVWP575GW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
01/18/2024
"5 year parts and labor. Found hub stripped,replaced and cycled, tested fine.; used 1 W10528947 (HUB) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW3
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
01/18/2024
Cx complaint that the clothes are still wet at the end of the cycle occasionally. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I ran a control calibration cycle as well. I recommended to the cx to monitor the unit to make sure it is progress through cycle successfully. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP
We serviced a
AMANA RANGE GAS
Model AGR6303MMW0
Near Webster, Massachusetts 01570
Chris B.
Job Details:
01/18/2024
Complaint that the part is the incorrect part. Found its the internal bottom panel on the bake oven. Will order the correct part. ; ordrng 1 W11098799 (Bottom Oven Panel)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
01/18/2024
Found wire loose in connector where unit is hard wired from house to dishwasher. Retightened the lines together unit ran and checked ok 1 time education callCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Matthews, North Carolina 28104
Jeff L.
Job Details:
01/18/2024
"Found stator bolt completely locked up into bottom of Gearcase. I tried with torques and drill I tried with torques and hand the bolt would not bulge it can be gotten off by busting it off but will need another bolt for replacement to finish the job. Needs 2 more parts for good repair all parts that have been received were left in customers laundry room2xframePart#W10752189Part#W11260238; ordrng 1 W10752189 (Screw) and 1 W11260238 (Rotor cover) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"
We serviced a
WHIRLPOOL DRYER
Model WED8127LW1
Near Charlotte, North Carolina 28226
Mitch H.
Job Details:
01/18/2024
"Tested temp at vent hose with dryer set to timed dry and high heat with small load in dryer. Maximum temperature reached was 132F. Observed dryer motor shut off after approximately 5 minutes, however display still shows drying and timer counting down.Called tech line spoke to Travis SR# 7737900199. Ran dryer with no heat, waited and motor shut down after 7 minutes. Checked and found no voltage coming out of control board to motor. Waited and control started sending voltage to motor after approximately 5 minutes. Control board is defective. Ordering control. Checked availability and scheduled return for 1/23 AM.; ordrng 1 W11618916 (Control)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Cherryville, North Carolina 28021
Ryan S.
Job Details:
01/18/2024
"Customer complains condensation or steam from not water is going around control panel. Ran unit on hot water setting, opened up control panel and no damage to board or control UI from water damage. Informed customer unit was designed with this in mind, so no damage should come from issue. Verified unit working as designed. . Called techline to document. SR#7738265352 Informed customer to call whirlpool customer service for any further issues."
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
01/18/2024
"Customer complained about noise during agitate found cam slipped and ground info pulley cover. Replaced cam and found gearcase making bearing failing type noise. Also found pulley on motor is loose and will fail soon. New cam was damaged when trying unit out after installing it. Ordering gearcase, cam, belt, motor , belt cover and Washplate. Also 2xtimeframe , informed customer office will call when part come, sign to schedule return call. ; rqstng P&A on 1 W11454372 (Gearcase), ordrng 1 W10721967 (Cam) and 1 W10832724 (Motor) and 1 WPW10006384 (Belt) and 1 WPW10550173 (Belt cover), used 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/18/2024
"Customer complained unit not washing. Found motor not running error. Checked harness to pump and felt click. Ran unit and sump now working, ran unit for several minutes with clear door and sump is working as designed. Informed customer harnes could have beem loose or pump could be overheating and cutting off. Quoted 437 for repair. Customer wants to wait on repair .Informed customer he can callback within a week and get unit repaired minus trip fee. Collected trip fee via check #6725."
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
01/18/2024
"Customer complained unit has issues spinning and didnt stop . Foudn f7e 1 and f7 e7 errors. Foudn run cap bad , s code s17538 covers repair parts and labor of capacitor repair. Quoted 129.00 (+tax)for repair. Installed capacitor, ran service diagnostic component activation mode and all funtions working including all spin and agitate functions. Verified unit working as designed , collected trip fee via card. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
01/18/2024
Customer complaint is that freezer bottom liner has put marks. Inspected and found copper beads melted into liner took pics. Customer said refrigerator is being replaced by Lowes.
We serviced a
SAMSUNG RANGE
Model DG9001067A
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
01/18/2024
Customer complaint is that all burners click during ignition. Tested and found operating normal. All burners spark until flame comes on and knob is turned past lite. Also explained to customer that continue turning knob will set hi/med/low flames.
We serviced a
KITCHENAID M/W OTR
Model KMHC319LSS00
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
01/18/2024
Customer complaint is that microwave intermittently does not heat and defrost. Tested microwave with cup of cold water and it heated properly. Inspected low voltage components and all checked ok. Tested cup of cold water again and interlocks started rattling. Door is secure and closed properly. Ordered interlock kit and control. ; ordrng 1 W11646740 (PCBA) and 2 W11197766 (interlock)s
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Charlotte, North Carolina 28270
Mitch H.
Job Details:
01/18/2024
"Pulled oven from wall. Removed and replaced control, console and blower. Reinstalled in wall, tested bake, broil and all other components. All test good and operating properly."
We serviced a
KITCHEN AID WALL OVEN
Model KEBS208SSS02FOUND 2
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/18/2024
Installed upper oven both light and tested complete
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Litchfield, Connecticut 06759
Jimmy R.
Job Details:
01/18/2024
"Checked over dryer and found unit would heat up but never dry clothes on the first time, ran dryer and checked heating found heater coming on and cycling quickly checked lint screen and found lint on back side of screen lint should only be in the front, checked venting and found vent had been pushed on and the vent cap metal had bent up blocking air flow once removed vent heat started to come out super hot. Fixed vent to stop from blocking air flow ran a timed dry cycle with clothes and checked heating, unit is now heating and operating to specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Torrington, Connecticut 06790
Jimmy R.
Job Details:
01/18/2024
"Installed new control and damper checked temps and set to recommended settings, checked damper operations and damper is now opening when calling for cold air. All operations now working to specs"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near New Hartford, Connecticut 06057
Jimmy R.
Job Details:
01/18/2024
"Tested unit and found dryer would shut down when leaving the door open customer would have to reset breaker for it to power back on and work, checked errors and found F2e1 stuck button ran a diagnostics cycle and unit checked out ok. Left door open on dryer and after some time light shut off then cntrl shut off but never would power back on, checked voltage and 240v is still being supplied. Reset cntrl and unit cam back on and worked normally will order new main cntrl and console ; ordrng 1 W11618917 (Cntrl) and 1 W11413567 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burlington, Connecticut 06013
Jimmy R.
Job Details:
01/18/2024
"Checked over unit and found fridge mullion strip not opening and closing with the door found million to far down not hitting top deflector, adjusted and mullion is now opening and closing with the door properly. Checked ice maker and found unit making ice and cycling ran diagnostics and found error E2 motor lost position checked motor positioning and unit went thew normally. Advised customer on unit taking 2-3 days to make ice and noises unit will make, All operations are working to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Windham, Connecticut 06280
Amanda R.
Job Details:
01/18/2024
"Replaced compressor recharged with 53g of r600a started cooling explained need to wait 24 hours before putting food in it ; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVWH2
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
01/18/2024
"Wax motor on dispenser keeps burning out as been replaced 5 times in 13 years. Called tech support and there is no known problem with the wax motor and the recommendation is to replace the dispenser, control, and harness at the same time. Quoted customer was given this reference number. SR#7738269850Safety SR#7738187232; dspstn on spec-tagged invntry: 1 WPW10199696 DISPENSER"
We serviced a
MAYTAG WASHER
Model MVW6200KW
Near Meriden, Connecticut 06450
Jeremy B.
Job Details:
01/18/2024
Washer goes from sensing to done. Ran diag and motor only hums. All connections secure. Replaced capacitor and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
01/18/2024
"Tested unit and found fridge still not cooling and giving erratic temps in both sections found fridge reading below 20 one day and freezer in the 40 degree mark the one day freezer is 2 degrees and fridge is 33 degrees, checked pressures and found 45 low an 30 high 65 low running 52 high running compressor draw is .7 amps unit is restricted. Used nitrogen and blew threw unit isolating each line cleared lines and replaced filter dryer pumped unit down into a vaccum and unit held, filled with r600 and unit is now frosting fully customer going to give unit 24hrs to regulate temps Sr# 773827170"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
01/18/2024
"Checked over unit and found washer had been running and the customer stoped the cycle and the water keep coming in and would not stop until the water was shut off, checked valves and found both valves getting 120v ran a wash cycle and valves are now working and shutting off on hot and cold water. Will order new valves to be safe ; ordrng 1 W11513255 (Valve assembly)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
01/18/2024
"Checked over unit and found machine locked and full of water with clothes in it customer thought I was picking the unit up and taking it advised I was there to fix it, popped open lock and advised customer we would need unit hooked up to fix they had gave her a new washer this was in the side. She will call renta center and get is picked up so we can fix at the warehouse ; ordrng 1 W11603811 (Cntrl) and 1 W11307244 (Latch)"
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Union, Connecticut 06076
Gary V.
Job Details:
01/18/2024
"Concern is noise, cycled unit multiple times and did not hear any abnormal noises, and no fault codes. All functions test fine at this time."
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
01/18/2024
Complaint that the unit has a burnt smell and a not normal noise. Ran diagnostic cycle and all tested out normal. No evidence of any burnt part or motor. Control Board is working properly and no burnt board or wires. Draining properly. No issues found with the washer.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Warren, Massachusetts 01083
Chris B.
Job Details:
01/18/2024
Complaint that the unit is not cycling through properly at times. F7E8 Verified the slider and is in good shape. Verified P3-1 & 3 and all ohm out good @ 8.1ohm. Ran diagnostic cycles first two ran good. Then unit shut down and board was warm. Did hard reset. Turned back on ok. UI diagnostic is good. Found P3 connector on board ok but not acting right. Ordering part. Mentioned to the customer that if part arrives to the home to call the office. Mentioned to the customer to run a few cycles with load and document on video any abnormalities.; ordrng 1 W11621180 (Control Board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Simsbury, Connecticut 06070
Chuck M.
Job Details:
01/18/2024
Customer complaint is that refrigerator door was peeling at dispenser under drip tray. Inspected and found plastic coating pealing and rusting. Took pics. Removed plastic coating. Advised customer to clear water often and use recommended stainless steel cleaner.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Simsbury, Connecticut 06089
Chuck M.
Job Details:
01/18/2024
Installed wash motor. Tested and dishwasher is working properly. Checked for leaks and no leaks found.
We serviced a
WHIRLPOOL DRYER
Model WED8300SW0
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
01/18/2024
Customer complaint is that dryer is not heating. Checked voltage and it checked ok. Tested element and it is open. Quoted customer for P&L. Customer will buy new.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LM00
Near Newington, Connecticut 06111
Jeremy B.
Job Details:
01/18/2024
Door not closing all the way on right side. Can hear switches engage when pressing on the door. Checked installation and its fine. Needs new hinges. ; ordrng 1 WPW10128850 (Piviot arm) and 1 Rivetgun (Rivet gun) and 2 W11675306 (Hinges)s
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
01/18/2024
"Retuned to install parts ordered, timer and knob installed. Reassembled unit and ran unit, unit heating and working as designed."
We serviced a
MAYTAG WASHER.
Model MVW6200KW2
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
01/18/2024
Replaced man control due to service bulletin W11624962Unit stopping mid cycle Working properly now.
We serviced a
WHIRLPOOL DRYER
Model WED5600XW0
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
01/18/2024
Found idler pulley screeching and loud. Quoted 35.99 for new idler plus labor. ; used 1 279640 (IDLER PULLEY) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM00
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
01/18/2024
"Customer complaint of water on left side of refrigerator at floor, near hinge area. Pulled unit from cabinets and found no source of leaking at this time. Unable to determine source of leaking. Request customer to document with photo or video if issue reoccurs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/18/2024
"Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle, all temps of water were dispensed (hot, warm and cold). All components passes with no issues. I ran a normal cycle with tap cold setting. The water was hot. I checked the hoses and they were swapped. Hot is on cold and cold is on hot. I cannot remove and switch the hose position because the valve from the wall does not have the nozzle to turn off the water. I informed the cx and they will get it done themselves. I left the part with the cx. The unit is working as designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/18/2024
Cx complaint that the unit is having frequent power loss occurrences. I inspected the unit to confirm the complaint. I found no error codes and started a normal cycle. The temp successfully increased. I suggested to the cx to connected to Wi-Fi and perform any necessary software updates. I assisted the cx with Wi-Fi set up. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Charlotte, North Carolina 28270
Mitch H.
Job Details:
01/18/2024
"Removed dryer front, replaced sensor bars. Reassembled, tested dryer, all cycles operating properly.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, North Carolina 28270
Mitch H.
Job Details:
01/18/2024
"Customer says unit is making ice properly. Complaint is for a rattling noise. Unit was running properly with no unusual noises on arrival. Entered diagnostics, activated all fans, no noises from fans. Tested damper and air baffle, operating properly with no noise. All diagnostics tests passed. Unable to duplicate complaint at time of visit. Customer indicated that noise seems to be coming from wall between RC and FC compartments. Possibly noise from refrigerant moving through system. Advised customer that if noise returns to try to record and further pinpoint area of noise."
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, North Carolina 28079
Jeff L.
Job Details:
01/18/2024
Customer complaint is the light doesnt all ways go off when lightly shutting the door. I advised the customer that all parts regarding that issue was addressed on last service repair when parts were replaced. All components operating the door and all switches are making up as they should. If I firmly shut the door the light goes off as it should. Gonna advice customer to firmly close the door to microwave. The other complaint is in order for turntable to rotate they have to hit the turntable on/off button to get it to rotate. Customer needs new control and UI for turntable problem. Office will call customer when part comes inPart#W11093255Part#W11325786; ordrng 1 W11093255 (Control panel) and 1 W11325786 (Control board)
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
01/18/2024
Throwing a F9e1 error checked drain pump nothing in it got it to fill and drain wash motor not coming on getting power to motor quoted ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/18/2024
I called Techline and documented the issue. The cx should call customer care to resolve the issue.Sr7738268962
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
01/18/2024
"Cx complaint that the unit is still violently shaking. I inspected the unit to confirm the complaint. I called Techline while in the home as instructed. They walked me through multiple tests and questions for the cx. I ran a calibration cycle as well as high speed spin. As instructed I asked questions about loading procedures. The cx was recommended to call WP customer care if they still have issues. I stayed to allow her to run a quick wash cycle, the issue did not appear.Sr7738268006"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
01/18/2024
Replaced suspension
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
01/18/2024
Replaced wire harness tested unit running normally
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Wilbraham, Massachusetts 01095
Roger R.
Job Details:
01/18/2024
Installed new oven control. Unit checks properly now.
We serviced a
BOSCH REFRIGERATOR
Model B36CD50SNS/02
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
01/18/2024
Replaced control tested dispensing water the filter icon went away
We serviced a
MAYTAG WASHER.
Model MVW6200KW1
Near Springfield, Massachusetts 01109
Roger R.
Job Details:
01/18/2024
"Found cabinet rusted out at bottom causing the machine to rock and be unstable. Unit would need new cabinet, legs, motor, splutch, belt and motor cover. ; rqstng P&A on 1 W10676680 (Cabinet, white) and 1 W11213957 (Foot, 4 pack) and 1 W10721967 (CAM KIT) and 1 W11239857 (BELT) and 1 W11409708 (Shield, motor) and 1 W11283592 (MOTOR-DRVE) and 1 WPW10612925 (Badge)"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, Connecticut 06384
Amanda R.
Job Details:
01/18/2024
Works fine customer took video of noise during spin cycle only stacked unit need second tech customer didnt have a load to put in it ran drain and spin with nothing in it didnt make the noise ; rqstng P&A on 4 W11316766 (Shock)s
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WETLV27HW1
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
01/18/2024
"Customer confirmed unit wont start. Found no power to unit. Flipped breaker and found in working, found pigtail loose. Tightened pigtail. Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/18/2024
"Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. The unit turns on and the drain pump runs, but the grey water is remaining. I removed the drain hose from the plumbing under the sink and ran the drain pump. The water drained fine. The unit works fine, the plumbing under the sink is clogged. The unit is working as designed."