We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ2
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
01/22/2024
Replaced failure board and unit preheated to 350 fine. No additional charge per notes
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/22/2024
I did not get to call WP Techline during business hours. Please send the job again tomorrow.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ01
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
01/22/2024
"Disconnected water and wiring, removed UI, and dispenser components, removed and replaced left hand refrigerator door. Reinstalled and reconnected all components. Ensured doors were aligned and tested dispenser for water and ice, all operating properly. UI panel operating correctly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/22/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MW0
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
01/22/2024
"Checked and found strike broken. Removed and replaced, tested, washer operating properly.; used 1 W11457841 (Strike) from stock"
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US 03
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
01/22/2024
Installed new ui and suspension rods and put in spin complete
We serviced a
AMANA RANGE
Model ACR4303MMS0
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
01/22/2024
Customer complaint the burners cut on and off and I explained to customer the burners are made to operate that way. I explained you can cook everything on high but the burner will not stay constant with heat. Nothing we can do to make this stove produce more heat.Call complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Northbridge, Massachusetts 01588
Amanda R.
Job Details:
01/22/2024
Left parts there complaint that freezer is freezing ice cream and bread normally not making ice or dispensing water freezing almond milk and water filter in ff section water reservoir frozen thawed dispensing water turned ice maker on replaced both thermistors in both sections
We serviced a
WHIRLPOOL WASHER
Model CET9000GQ2
Near Dudley, Massachusetts 01571
Amanda R.
Job Details:
01/22/2024
Customer never showed waited thirty minutes need to quote for labor parts covered stacked unit throwing f27 error code complaint not draining ; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
01/22/2024
Installed new motor sump assy all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
01/22/2024
"Unit is under 1yr wp warranty per service bench.Unplugged on arrival. Cs says it stopped mid cycle then it drained and wouldnt stop, unplugged.Plugged in and unit went into manual drain. Let unit complete. No errors in history. Recalibrated and ran diagnostic cycle fine. Water valve, house side, was off, turned open and unit filled fine, but house valve does leak.Lower unit visual inspection, all looks good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
01/22/2024
"Returned to install heating element per service Pinter w11540964 and special project Special Project S17304 , heating element faulty due to bushings. Installed heater ordered by previous tech. Verified proper operation and no leaks. ; dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
01/22/2024
Installed new door freezer complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
01/22/2024
Pick up parts left on porch
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
01/22/2024
"As soon as I walked in customer said Im not paying for anything right, I informed him Im not sure let me check the model serial numbers and look up Information. Looked unit up and nothing in service bench, unit is a new bulld but had beem living here since June 2023. called Randy and unit has may of 2023 by serial number for purchase date , but is out of 30 day cosmetic. Quoted customer for repair and Informed him to give quote to builder for repair since unit is out of 30 day cosmetic warranty. Customer understood situation and will get builder to repair."
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Middlefield, Connecticut 06455
Jimmy R.
Job Details:
01/22/2024
Installed new moisture sensors and all other parts ran dryer thew a test cycle and unit is now sensing and all operations are working to specs
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HWH1
Near Vernon, Connecticut 06066
Gary V.
Job Details:
01/22/2024
"Inspected and found drain pump broken, replaced with new and cycled, tested fine.; used 1 W10876537 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204ESS3
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
01/22/2024
"Inspected and found upper rack adjusters broken, replaced both sides and cycled, tested fine.; used 2 WPW10546503 (ADJUSTER) from stock"
We serviced a
FRIGIDAIRE RANGE
Model PCFE3078AFB
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
01/22/2024
"When customer tries to start bake it will give stuck key error and not start. Found all connections secure Wil order panel and control. ; ordrng 1 5304526196 (Control), rqstng P&A on 1 5304516862 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/22/2024
"Cx complaint that the unit is making a loud grinding noise while it runs. I inspected the unit to confirm the complaint. I found no error codes, everything looked good under the unit. I ran a service cycle and heard a loud grinding noise from the clutch cam. I ran calibration and confirm the noise. The unit needs a new cam kit to resolve the issue. TS says I have 4, I have 0. I called Jen to inform her, Im ordering the part for the return visit.; ordrng 1 W10721967 (Cam kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHV01
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
01/22/2024
Replaced bottom drawer in ff section tracks operation normal
We serviced a
WHIRLPOOL MICROWAVE
Model MH8150XJQ-0
Near Mint Hill, North Carolina 28227
Jeff L.
Job Details:
01/22/2024
Manufacture date is January 2002. The door needs to be replaced due to breaking apart and the back wall in left corner is warped and cracking and there splits in the liner. This all is non-repairable (see pics) I recommend replacement on this 22 yr old microwave.Call complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/22/2024
Cx complaint that the units oven is not working. I inspected the unit to confirm the complaint. I found the cooktop works fine. The igniter glows but it does not light a flame. The igniter is getting 121v from the control and at the igniter but 3v are found on the opposite end going to the regulator. The unit needs a new igniter again. I quoted the cx for the repair. They will call us back to fix it if they decide to do so.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS04
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/22/2024
"Different problem from last visit. Concern is no ice and display not working. Inspected and found no ice production and e2 fault for ice maker failure, also found optics for ice bin not illuminated, and dispenser ui not responding properly, and water feed tube frozen and needs new heater, will submit estimate and call with return date.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11226501 (Water line heater) and 1 W11330971 (Dispenser ui) and 1 W10898445 (Emitter) and 1 W10870822 (Receiver board)"
We serviced a
KITCHENAID RANGE
Model KFEG500EBS6
Near Charlotte, North Carolina 28214
Robert A.
Job Details:
01/22/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF
We serviced a
GE RANGE
Model n/a
Near Enfield, Connecticut 06082
Gary V.
Job Details:
01/22/2024
"Inspected and found open bake element, measured 240v at terminals, will order bake element and return.; ordrng 1 WB44X5099 (Bake element)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Matthews, North Carolina 28105
Jeff L.
Job Details:
01/22/2024
Found control board burnt up gonna replace it and the UI for good repair will return 1-26-24 amPart#W11624943Part#W11478526; ordrng 1 W11624943 (Control board) and 1 W11478526 (UI)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Ludlow, Massachusetts 01056
Mike K.
Job Details:
01/20/2024
"Verified issues, wont stay running when start button is released. Replaced start switch and operating properly, verified heat cycles in timed dry."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/20/2024
"Customer complained unit wont do anything but humm. Found unit had water and drain pump humming/ energized. Found pump impeller broken. Replaced drain pump from ts. Ran unit after installing new drain pump and unit now drains.,verified proper operation. ; used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW3
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
01/20/2024
"F0e3, f2e1 errors in history. Overload, stuck key. Cleared history. Ran self test and passed fine, suspension tests good, bearing good.Lower unit inspection, all looks good. Recalibrated and ran diagnostic test again. All passed. Unit is testing properly. Unbalanced loads would cause unit to bang, but functioning properly and unit will make loud noises when engaging spin/agitate. If bang in cycle pause unit, balance load and continue cycle.Office had precollected trip charge on both units, washer is no problem found, dryer had minor repair charge. Added payment to dryer of $50 minor labor charge."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/20/2024
"Customer complained unit not draining, upon arrival found pump energized but not draining. Quoted 373.42$ installed new pump and filled and drained unit, unit now draining properly, ran component activation and all other functions working as designed. Collected via card. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
01/20/2024
"Customer said unit was to be billed to builder, Informed customer they will be liable if not. She said builder was supposed to pay for repair. Installed parts provided. Lowered unit. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model LSR7233BW2
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
01/20/2024
"1995/96 top load washer. Unit will by spin, coupler broken and gear case has leaked oil. Explained to cs coupler might get some more life out of it, but needs gear case.Quoted for coupler/gear case and labor. Denied. Collected for service call; dspstn on spec-tagged invntry: 1 WP3363394 DRAIN PUMP"
We serviced a
GE WASHER
Model GTW460ASJ2WW
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
01/20/2024
"Complaint of filling while unit is off. Water off on arrival, when turned on a slow steady drier entering tub, says sometimes much worse, sometimes none. Faulty valve. Checked rest of unit over and looks good, ran cycle fine, lower assy visual inspection good.Quoted for valve/labor.. accepted. Collected in full via check #5448. No emailOff to contact cs when parts come in to schedule return visit ; ordrng 1 WH13X26535 (Valve assy)"
We serviced a
SAMSUNG ELECTRON DISHWASHER
Model DW80R9950UG
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
01/20/2024
"Top spray arm has come off several times. Was able to spread the be and get better connection, but to insure longevity ordering upper spray arm assy. Office to contact cs when part comes in to schedule return; rqstng P&A on 1 DD97-00509A (Spray arm)"
We serviced a
WHIRLPOOL KITCHEN
Model WDT730HAMZ0
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/20/2024
"Unit is under 1yr wp warranty per service bench. Drains, fills, but wash motor not running. Verified voltage to motor.Ordering sump assy. Office to contact cs when parts come in to schedule return.; ordrng 1 W11613480 (Sump assy)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Montgomery, Massachusetts 01085
Mike K.
Job Details:
01/20/2024
"Unit as just humming and not operating, cs unplugged, plugged in and found unit in manual drain. Allowed to complete and no errors in history, visual inspection of lower unit showed nothing abnormal. Ran recalibration and diagnostic test cycle, completed fine.; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC and 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL RANGE
Model WOD51EC0HS02
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
01/20/2024
Customer complained unit wouldnt cut off. Found unit had no error codes stored. And Ui was working at time of call. Unit was saying not hooked up to Wi-Fi but customer said that when she talked to whirlpool they said it was up to date. Need to call techline and safety but call was on Saturdays keeping ticket open. For this. Saving quote due ticket not being under aig just a trip fee authorization. Informed customer I will call office Monday to get details on other aig ticket and office will when part comes in or to collect for part of no other ticket will cover part and labor. Saved quote and left this invoice open to call techline/ safety. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
01/20/2024
"Customer complained clothes wet, found long fill error. Found sediment in cold valve. Informed customer to clean cold valve and unit working as designed otheiswe. Collected trip fee."
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
01/20/2024
"Returned to install new gearcase, inner basket, outer tub, Washplate , gearcase and cover w screw. Had to tear entire unit down to get old inner and pouter tub w gearcase out. Reassembled unit and ran unit through all functions and tested for leaks. No leaks and unit working as as designed., ; dspstn on spec-tagged invntry: 1 W10902814 WASHPLATE and 1 W11393685 GEARCASE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW05
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
01/19/2024
"Unit not cooling, cs had another servicer out, had said they needed a condenser and been waiting months on parts. Found evap cover with thick ice build up, got cover off and evap solid with ice. Some previous damage to evap cover and shelf holder, functioning, but took photos. Found loose connector on heater, reseated and put unit into defrost and verified defrosting. Quoted for labor or repair/defrosting evap fully.. accepted.Steamed clear evap and unit cooling. Did see that previous sealed system work has been done, looks like it was at least recharged at some point, but again not by us."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Montgomery, Massachusetts 01085
Mike K.
Job Details:
01/19/2024
"Unit is cooling ok, complaint is door panel is off and light out in freezer. Remounted door panel and used larger screws to secure. Previous Scrapes by light that was out, took photo prior to removing.Replaced light and working fine; used 1 W11462342 () from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG540H0AS0
Near East Longmeadow, Massachusetts 01028
Gary V.
Job Details:
01/19/2024
Inspected and found bake igniter worn out and main acu no longer maintaining bake temp. Quoted and they will call.
We serviced a
JENN-AIR MICROWAVE
Model JMV8208CS07
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
01/19/2024
Installled new interlocks and door. Tested and microwave now heating properly.
We serviced a
MAYTAG M/W OTR
Model MMMF6030PZ00
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
01/19/2024
"Checked over unit and found microwave control panel access cover had come off of unit found cover tabs broken causing cover to not stay in place, unit will need new cover will order advised part is out of stock and once in we would call for return visit.; ordrng 2 W11593035 (Panel)s"
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS6
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
01/19/2024
Installed new sump&motor ran unit threw a heavy wash cycle and checked all operations. Found unit now washing and all connections dry and working to factory specs; dspstn on spec-tagged invntry: 1 WPW10455261 MOTOR/SUMP
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JS3
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
01/19/2024
"Marks on floor upon arrival, took photos and used sliders to move unit.Replaced control and light working. Bake and broil operation verified."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
01/19/2024
Removed and replaced freezer LED module. All lights now operating properly.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
01/19/2024
"Customer complained oven bottom panel pops up on left side when heated. Inspected bottom panel and found bottom panel warped, also possible issue with back left clip which was caused by faulty panel. Ordering bottom panel and clip for left back side. Customer could t get on lock box for closing disclosure, called Randy found date September-5-23 by serial number. Used that for now, Informed customer to have closing disclosure for return call. Office will call when part comes in. ; ordrng 1 W11098799 (Bottom panel) and 1 98005502 (Clip)"
We serviced a
WHIRLPOOL DRYER
Model CSP2970HQ1
Near Charlotte, North Carolina 28213
Jeff L.
Job Details:
01/19/2024
Unit needs a new control board not storing proper time for drying. This is a commercial stacked set at hotel the control board is located in the center of the stack set. The maintenance man is gonna get copy of delivery date and contact our office to get copy over to them so we can proceed with this repair. I advised that the commercial warranty on this unit was 3 months labor and 2 years parts. I also advised that there may be a charge depending on install datePart#W11398779; ordrng 1 W11398779 (Control board)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
01/19/2024
Installed new bottom door seal. Ran self test and all checks ok. Wash motor runs but sounds like it might be in its way out.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, North Carolina 28212
Jeff L.
Job Details:
01/19/2024
Replaced timer and knob cut my knuckle unit ran and checked okCall complete
We serviced a
MAYTAG RANGE
Model MGT8655XS02
Near Fort Mill, South Carolina 29715
Mitch H.
Job Details:
01/19/2024
"Disassembled and replaced burner assembly and igniter. Reassembled, tested, oven lighting and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Foxborough, Massachusetts 02035
Aimee Z.
Job Details:
01/19/2024
Installed new gasket and first visit replaced light
We serviced a
JENN-AIR RANGE GAS
Model JGR8875QDS
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/19/2024
Found the igniter bad no glow 120 from ContrlReplaced igniter and pr heated complete; used 1 12400035 (Igniter) from stock
We serviced a
KENMORE WASHER
Model ="110.25132411"
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
01/19/2024
Went into diagnostics f5e4Found lid seems lockedTested lockRed to white on lid lock . 55 locked needs to be 85 to 155Needs lid lockCwa
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
01/19/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
01/19/2024
Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit has good heat and tumbles. The airflow is decent but it could improve. The cx said she recently had the dryer vent cleaned. I looked outside and did not see the flap opening as the unit ran. I recommended using timed dry for better results. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/19/2024
"Cx complaint that the unit is not washing. I inspected the unit to confirm the complaint. I found error codes: f4e3 f7e1. I cleared the codes and ran a service cycle. The unit filled and drained but there was no wash action. The unit needs a new sump motor assembly to resolve the issue. Im ordering the part for the return visit. My TS says I have 1 but its not on my van, I used it months ago and it was not replenished.; ordrng 1 W11025157 (Sump motor assembly)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
01/19/2024
Found the washer motor making loud intermittent noise needs to be replaced. Reschedule customer for 1-23-24Part#W11283592; ordrng 1 W11283592 (Motor)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, North Carolina 28227
Jeff L.
Job Details:
01/19/2024
Put unit into normal wash with deep water wash level selected the unit filled and stopped where it should have (see pic) all operations are normal. The bumping sound is coming from the agitator when it rotating this is tall agitator with dogs and the top catches and makes a small bumping sound. All operations are normal. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model Mdb7759AWS0
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
01/19/2024
Customer complaint is that dishwasher wheel on upper rack broke off. Utensil basket missing part to hold utensils. Quoted P&L. Customer will purchase.
We serviced a
WHIRLPOOL WASHER
Model CAE2795FQ1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
01/19/2024
Customer complaint is that washer was not spinning. Ran diagnostics and found error code F7e1 basket speed sensor fault. Ran manual test cycle successfully. Ran calibration successfully. Ran drain and spin cycle and washer checked ok. 2nd appliance.
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
01/19/2024
"Installed new fan blade and fan motor due to old fan shaft bent making noise, ran air fryer and unit convection fan is now operating as designed checked heat and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
01/19/2024
"Tested unit and found washer had stopped during a cycle and locked not allowing customer to open, ran a diagnostics cycle and found errors f2e2 ui disconnected, F9e1 long drain F0e5 off balance tried to run a self diagnostics and unit would just shut off. Checked power to drain pump and only had 93v not allowing pump to turn on tried cycling door lock and water valves and nothing would work unit would sit, checked slider and found working normally when manually adjusting it, unit going to need new cntrl, console,latch and main harness parts tentative p/a ; ordrng 1 W11419051 (Control) and 1 W11394572 (Latch) and 1 W11478525 (User interface) and 1 W11568984 (Harness), states that autho needed"
We serviced a
WHIRLPOOL WASHER FRONT LOA
Model WFW5620HW3
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
01/19/2024
Replaced broken door latch and ran machine thew a wash cycle checked operations and unit is now washing and door is locking ran a drain and spin all operations now working to factory specs
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW1
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
01/19/2024
"Inspected and leak fault, found slight water inlet connector dribble, tightened connector and cycled, no longer detecting any leaks. All other functions test fine."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Springfield, Massachusetts 01108
Roger R.
Job Details:
01/19/2024
Installed new timer and knob as original knob was split and shaft was hard to turn.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Springfield, Massachusetts 01119
Roger R.
Job Details:
01/19/2024
Found unit has a bad evaporator fan motor and both freezer rails are broken and damaged.. quoted for both rails and fan motor with labor.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Chicopee, Massachusetts 01013
Roger R.
Job Details:
01/19/2024
Found unit not level on floor. Leaning to the left side. On a concrete floor in basement. Adjusted leveling legs to compensate for uneven floor. Unit sits stable and level. All functional test passed and no error codes.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
01/19/2024
Found unit has a bad wash pump and not running. Will need new pump. Quoted 249.99 for new pump and $239 labor rate.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
01/19/2024
Complaint washing machine vibrates bangs during use spin cycle. Technical Service Pointer #: W11695259 Rev A Action Required: Mandatory Top Load Washers Noise and Vibration. I adjusted tabs inspected suspension educated customer on proper loading process of machine and how loading of machine causes imbalance vibration banging during spin. Hose slap is normal customer taped up machine hose to help prevent drain hose slap. Clunking is normal banging is normal and vibration is normal in this machine. Customer cannot compare this machine to their old Samsung washer. Left parts with customer. I verified washer is properly level verified using quick wash all noises heard are normal noises of banging are due to hose slap clicking during washing machine slowing down are plastic clutch normal noise and motor hum and water inlet valve noise. And drain pump cavitation noise is normal. All operations are normal per manufacturer file number 7738275610 use and care issues date given my manufacturer is December 26 as purchase date. If we come back for same issue must bill customer diagnostics fee.
We serviced a
AMANA DRYER
Model NED4655EW1
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
01/19/2024
High limit fuse open replaced recommended getting venting cleaned ; used 1 279816 (THERMAL KIT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
01/19/2024
Complaint leaving a lot of condensation inside unit and leaking water out of vent when door is opened filled rinse aid dispenser Sr 7738284152 called tech support trying to find out how to change venting cycling without digital display they are looking into it
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
01/19/2024
"Sensing just blinking not locking or starting Replaced control locked and started filling filled and started agitating left parts ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11239857 BELT , 1 W11513246 CNTRL-ELEC , 1 W11513248 DOOR LOCK , and 1 W11643701 HARNESS LOWER"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
01/19/2024
Fills and drains motor getting 120v not running replaced motor tested operation normal ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRW08
Near East Hartford, Connecticut 06118
Amanda R.
Job Details:
01/19/2024
"When evacuating system livery little r600a came out Replaced compressor and evaporator fan set temps at recommended ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11580057 COMPRESSOR R600A , and 1 WP2315549 EVAP MOTOR , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG OVEN
Model MET8800FZ05
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
01/19/2024
Customer complaint is that cooktop has a scratch on front left burner. Took pics of scratch. Explained to customer that the scratch falls out of the 30 day cosmetic warranty. Customer want cooktop submitted for authorization anyway. Quoted customer for P&L. Also submitted for authorization. ; rqstng P&A on 1 W11132188 (cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
01/19/2024
Customers complaint is dishwasher leaking. Found supply water at 160 degrees. Must lower water down to 120 ran self test found no leaks. ; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
01/19/2024
Dishwasher giving F8E4 found drip pan full of water. Found supply line leaking at prefabricated end needs new supply hose.
We serviced a
FRIGIDAIRE MICROWAVE
Model A12569601
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
01/19/2024
"GPS brings you to an un-named street. Quigley is the next street up.Built on n combo wall oven/microwave. No power to mw. To remove trim work to microwave you have to pull out oven, screws/clamp on backside. Found unit has a outlet built in to stove cabinet for the microwave and has a fuse, fuse is open. Plugged microwave into separate outlet and heated cup of water fine.Mod/ser is for microwave itself.Oven is FGMC3066UFB / AF11500106 fuse is on that part diagram.Quoted for fuse/labor. Accepted. Collected in full.Office to contact cs when parts come in to schedule return.; ordrng 1 5304518868 (20A Fuse)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDEM01
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
01/19/2024
"Called tech line spoke to Joe SR# 7738277777, tested thermistor at board, ohms out correctly, checked board, has correct 5vdc output. Checked RC temps, running at 43F, evaporator temp is 39F. Temp set at 36. Tech line suspects restriction or bad 3 way valve. Compressor has been replaced on unit, customer says it was replaced in 2019. Tech line advised checking pressures while running compressor test 4 in diagnostics. Says it should be 10-15psi on low side in step 4 of test for RC section. Only running about 1psi in this step. Confirming restriction or 3-way valve issue. Ordering solenoid for 3-way valve.; ordrng 1 W11429989 (Solenoid), dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC 1 WPW10341329 VALVE , and 1 W11033168 THERMISTOR/FAN HARNESS"
We serviced a
KITCHENAID RANGE
Model KCGC558JSS00
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
01/19/2024
"Tested and confirmed left front burner slow to light. Per service pointer W11643965, adjusted burner alignment. Reinstalled, tested, now lighting properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Charlotte, North Carolina 28210
Mitch H.
Job Details:
01/19/2024
"Replaced control board and User interface. Entered diagnostics, ran ice maker and valve tests. Ice maker cycled but would not fill. Valve not actuating. Inspected and found wires at bottom of door broken. Requesting P&A for freezer door. Advised customer that door would ship directly to her and she would need to inspect and call to schedule return.; rqstng P&A on 1 LW11202405 (Freezer door)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, South Carolina 29707
Mitch H.
Job Details:
01/19/2024
Checked and found door hinge broken. Customer actually had spring laying on counter. Ordering door hinges. Checked part availability and scheduled return for 1/24 PM; ordrng 1 W11573702 (Hinge) and 1 W11573703 (Hinge)
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
01/19/2024
Replaced all parts tested operation Normal there stainless fill hose leaking water ruined the insulation for kick plate ; rqstng P&A on 1 W10827631 (Panel) and 1 Wieuyrryrhrr (Stainless front panel)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
01/19/2024
Unit is under 1yr wp warranty per service bench. Cs complaint of unit not turning on. Cycled power to unit and checked bake/broil and burners. All functions working properly. All buttons responsive
We serviced a
KITCHENAID COOKTOP
Model KECD807XBL01
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
01/19/2024
Left front burner not cycling low. Found switch failing and has a burn mark. Replaced switch and element all checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
01/19/2024
Customer complained of f1 e1 and door seal was torn. Found f1 error code stored. Also found door seal torn ordering both parts. Informed customer office will call when parts come in. ; ordrng 1 W11620481 (Control board) and 1 WPW10535778 (Door seal)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
01/19/2024
"Customer complained unit not heating. Foudn open thermal cut off, replaced thermostat and thermal cutoff from kit in ts. Ran unit and verified proper operation. ; used 1 279816 (THERMAL KIT) from stock"
We serviced a
KITCHENAID OVEN
Model KODE500ESS04
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
01/19/2024
"Helped Johnny, repair oven. Unit working as designed ."
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Denver, North Carolina 28037
Ryan S.
Job Details:
01/19/2024
"Came to install kick plate delivered by whirlpool. Installed kick plate , by taking doors off and installing kick plate. Took pictures before and after of part and unit. Verified proper fit. Showed lady customer kick plate installed . ; used 1 W11400495 (Plate cover) from stock"
We serviced a
AMANA RANGE
Model AGR6603SFW7
Near Bristol, Connecticut 06010
Chuck M.
Job Details:
01/19/2024
"Customer complaint is that oven is not heating. Inspected and found no spark from igniter. Checked voltage and it checked ok. Tested voltage from J1-10 and got 120 on spark module. Voltage coming out of spark module from J1-1, -2 and -3 is 6.32V. Ordered spark module and igniter. ; ordrng 1 W11162730 (module-spk) and 1 W11524031 (Oven igniter)"
We serviced a
WHIRLPOOL COOKTOP
Model WEG750H0HZ5
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
01/19/2024
Installed new center oval shaped burner. All ok
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
01/19/2024
"Tested unit and found oven top burners on left side would not operate customer had ran a self clean cycle and then they stoped heating up. Removed rear panel and checked voltage found 240v and 120v on each leg checked infinite switches and found both switches had blown causing burners to not operate, replaced switches on left side and unit popped rear switch again, traced harness for short and found purple and black wires melted together and touching this caused the short also several other wires melted with it going to cooktop right side, Separated wires and taped for now, will order new main harness,left harness,harness and left rear switch harness is a special order advised when parts are in we would call for return visit ; ordrng 1 Wp3149400 (Infinite switch) and 1 W11529071 (Harness main) and 1 W11172528 (Harness) and 1 W11134845 (Harness cooktop right), used 1 WPW10434452 (INFINITE SWITCH), and 1 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
01/19/2024
"Cx complaint that the unit is emitting a burning smell while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, but the basket did aggressively shake. I checked under the unit, all parts underneath look fine. I ran high speed spin and agitate for a few minutes multiple times. No burning smells, but it shook again in high spin. The basket is warped causing an imbalance and needs to be replaced. Im ordering the part for the return visit.; ordrng 1 W10554251 (Spin basket)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
01/19/2024
Customers complaint is broil not working. Tested and broil working as should. Explained to customer what jay the door must stay closed or the element will cycle off.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Belchertown, Massachusetts 01007
Roger R.
Job Details:
01/19/2024
"Found idler pulley worn and noisy. Quoted for dryer maintenance kit and labor. Replaced belt, rollers and idler pulley. ; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Ware, Massachusetts 01082
Roger R.
Job Details:
01/19/2024
"Observed good frost pattern on evaporator see photos compressor and fans running. Compressor running Whirlpool suggests using a data logger which we do not have available. Will order new control. ; ordrng 1 W11558182 (Control machine), dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504433 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
01/19/2024
I replace previously ordered parts are tested operations. Everything is now working properly with no further issues. Maker cycled and filled fine. No abnormal or weird noises at this time.; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL