We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Canton, Connecticut 06019
Ruben C.
Job Details:
06/28/2024
Checked unit found hub worn down labor and part covered under warranty charge for service; used 1 W10528947 (Hub) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
06/28/2024
Customer complain unit had no power upon arrival. Saw unit had bug infestation informed customer warranty was void left call .
We serviced a
KENMORE REFRIGERATOR
Model 795.73055.410
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
06/28/2024
Ice maker stuck in twisted position needs new ice maker ; ordrng 1 AEQ73110210 (Ice maker)
We serviced a
GENERAL ELECTRIC DRYER
Model GFD85ESPN0RS
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
06/27/2024
"Cust complaint sensor dry doesnt work.Ran diagnostics and tested the sensor Found sensor open also needs tune up Bearings, pully and belt.Make thumping noiseAdvised Cust to move cabinet so have room to work; rqstng P&A on 1 WE08X29688 (Sensor) and 4 WE03X10016 (Bearings)s and 1 WE03X29704 (Belt) and 1 WE03X30657 (Idle arm)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Franklin, Massachusetts 02038
Aimee
Job Details:
06/27/2024
Found the freezer has mouse dropping in the freezer behind the defrost tower.Fridge isnt going through frost .Cust buying new American freight or ikea
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Milford, Massachusetts 01757
Aimee
Job Details:
06/27/2024
Found the ice maker drips and the valve is closing all the way.; rqstng P&A on 1 W11578780 (Ice maker freezer) and 1 W11482025 (Water)
We serviced a
LG REFRIGERATOR
Model LFF25860ST
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
06/27/2024
"Clogged evap drain, cleared drain and ice build up. Verified draining fine. Had same job done a year ago according to cs.Collected for labor.. no parts"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
06/27/2024
Complaint that the unit has a bit of a foul smell lately and on the bottom notice some water on the floor. Found bello not secured in place at the back inside will order both parts for approval. Customer asked for Chris to return because of the dog. ; rqstng P&A on 1 W11314648 (Bellow) and 1 W11314649 (Clamp)
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Sturbridge, Massachusetts 01566
Chris B.
Job Details:
06/27/2024
Complaint that the IM is not making ice. Found no water entering the IM found kinked water line. Adjusted line and cycled the IM and all working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
06/27/2024
Complaint that the unit is making noises while agitating. Found debris under the motor. Removed and cleared the bottom and ran two diagnostic cycles and all tested normal.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Blackstone, Massachusetts 01504
Aimee
Job Details:
06/27/2024
Cust complaint to hot checked error codes noneAdvised to clean vent theres 2 elbows in first 3 feet.Air flow is important Took temp reading 176 ex low drops. To 129Low 186Med 194High 201 Heat is circulating on and offAdvised to have vent clean Theres a company called vent wizards.
We serviced a
SAMSUNG REFRIGERATOR
Model RH25H5611SR/AA
Near Norton, Massachusetts 02766
Aimee
Job Details:
06/27/2024
"Cust stated freezer defrosted , it has recovered since made appt.Checked error codes none and found fan not working in freezer.; rqstng P&A on 1 DA97-08689A (Back panel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Webster, Massachusetts 01570
Chris B.
Job Details:
06/27/2024
Replace IM and ran a cycle and it fully turned and called for water. Mentioned to the customer to keep an eye out on the ice.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
06/27/2024
"Returned to install new motor and blower wheel that was ordered. Installed parts and reassembled unit, ran unit to test function unit working as designed with no sounds out of ordinary."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
06/27/2024
"Installed main control board and attempted to cycle found lid lock broken, replaced lid lock and ran test and cycle through no problems. Everything tested fine.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W11394572 () from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, Connecticut 06076
Gary V.
Job Details:
06/27/2024
Inspected and found wash pump not running and terminal to the wash pump loose and needs to be replaced. Will submit estimate and call. Ordering control board for back up.; rqstng P&A on 1 W11613479 (Wash pump) and 1 W11697034 (Wire harness) and 1 W11637581 (Main acu)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
06/27/2024
"Returned to install parts ordered, installed new gear case, cam, wash plate, and valve. Ran calibration to control board to new parts. Ran service mode and all functions working as stones with no noises out of ordinary operation."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, Connecticut 06237
Jeremy B.
Job Details:
06/27/2024
Knob on timer broken. Replaced timer and knob all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
06/27/2024
Handle loose. Found loose mounting stud. Tightened stud and handle all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
06/27/2024
"Customers complaint is refrigerator randomly making abnormal noise. Heard customers video. Toggled fans, compressor and dampers in diag and couldnt duplicate any abnormal noises. Customer to keep an eye on it to see if noise comes back."
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
06/27/2024
Customers complaint is washer leaking. Found hot water supply valve leak( took pic) ran a bully sheets cycle and let agitate and drain found no leaks under washer.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
06/27/2024
Washer not powering on or draining. Found broken wire in harness. Replaced harness and ran self test all checks ok. ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
SAMSUNG WASHER
Model WA50T5300AC/US
Near Ellington, Connecticut 06029
Jeremy B.
Job Details:
06/27/2024
Washer giving 4c error code (water supply problem) found cold water screen clogged at valve. Customers shut off valve not securing the water had to shut main off. Cleaned screen basket bouncy will replace suspension. ; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
WHIRLPOOL M/W OTR
Model WMH78519LZ00
Near Tolland, Connecticut 06084
Jeremy B.
Job Details:
06/27/2024
Found connection where transformer connects to magnetron arching and sparking and terminal burnt. Replaced all high voltage parts and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
SAMSUNG RANGE
Model NE59N6630SS/AA
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
06/27/2024
Installed new parts and tested all checks ok.
We serviced a
GE DISHWASHER
Model GDF570SGJ0CC
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
06/27/2024
Dishwasher not filling. Reset power and it started filling and washing and draining all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
06/27/2024
"Wrong led kit ordered. Installed 9 of the single ones out of kit but needs the cluster of 3 leds. Will reorder. ; ordrng 1 W11683244 (Led kit), dspstn on spec-tagged invntry: 1 W11683242 LED MODULE CHROME (12 LED"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SARXXF06
Near Somers, Connecticut 06071
Gary V.
Job Details:
06/27/2024
"Inspected and found broken ice maker, replaced with new ice maker and cycled and filled with water. Please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
GE MICROWAVE OVEN
Model JVM1340WW002
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
06/27/2024
"Inspected and found broken door switch, quoted and they will call."
We serviced a
WHIRLPOOL DRYER
Model WED6150PB0
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
06/27/2024
"Inspected and found loose connection at terminal block and tightened, cycled back on and tested fine."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Avon, Connecticut 06001
Ruben C.
Job Details:
06/27/2024
Replaced control ran diagnostics auto test went through no issues getting both water draining normal agitate and spin normal
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SHZ0
Near Avon, Connecticut 06001
Ruben C.
Job Details:
06/27/2024
"Checked unit found unit getting a stuck key error ordering console will replace motor on next trip left motor with cust motor is under warranty; ordrng 1 W11395600 (Console), dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Avon, Connecticut 06001
Ruben C.
Job Details:
06/27/2024
Checked unit had error code for actuator after replacing control f7e1 in automatic test would work ok but not on its own replaced actuator tested operation normal ran cycle till it went to wash was not doing it before ; used 1 W10913953 (Actuator) from stock
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF5A
Near Windsor Locks, Connecticut 06096
Ruben C.
Job Details:
06/27/2024
Checked unit found unit leaking water valve connection charged for part and additional labor; ordrng 1 242252702 (Water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Windsor, Connecticut 06095
Ruben C.
Job Details:
06/27/2024
Checked unit ran diagnostics would not agitate found actuator faulty replaced actuator tested operation normal ran diagnostics normal; used 1 W10913953 (Actuatoe) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW7500GC0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
06/27/2024
"Customer complained unit shut off before drain spin, but would go into drain spin in its own mode, /founf f8e1 error, ran service mode and all functions working . Cold /hot valves working and no sediment in filters. Drain pump working, pressure hose in place and no holes or cuts in it. Ran quick was on cold water. Ordering control board due to pressure sensor issue . Control no longer available, called Lisa to Confirm. Informed customer unit can not be repaired due to part no longer available. Informed customer warranty con will reach out to him in the near future. ; rqstng P&A on 1 W11040850 (Control board)"
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Fort Mill, South Carolina 29715
Jonathan J.
Job Details:
06/27/2024
"Took back panel off on arrival and found bolt broken off in tub. Installed new tub, rotor, stator, hardware for stator, and rotor/stator bolt. Tested unit and calibrated unit. Found that heater was leaking slightly from factory. Tightened down heater and tested and calibrated again. Left all old parts with customer. Unit tested fine with no leaks. No other issues at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/27/2024
Dishwasher was full of water on arrival. Tested drain pump and found that it was locked up. Extracted water and found fabric and toothpick jammed in drain pump. Tested drain pump after extracting pieces and drain pump tested fine. Adjusters on top rack were broker and requested to be replaced. Replaced adjusters and tested top rack. Everything locked into place and slid in and out properly. Customer declined repair on dispenser. Chose to use work around instead. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS05
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/27/2024
Complaint front right wont stop clicking. Taking a long time to ignite. Center burner incomplete burn causing gas smell. No leaks. Found that cast iron burner caps were switched. Center cap was where the front right was supposed to be. Switched burner caps back to where they were supposed to be. Found that ignitor was also bent. Customer did not want to repair ignitor. No other issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
06/27/2024
Complaint freezer not working. Freezer not cooling at all on arrival. Fridge is also starting to not cool properly. Tested 3 way valve and it sounded louder than usual. Also ball of ice was located on freezer evaporator. Temperature in freezer is 15 degrees. Hardly any ice being made. ; ordrng 1 W11578031 (Compressor) and 1 W11567406 (Evaporator ff) and 1 W11109499 (Drier) and 1 W11565768 (Evaporator fr) and 1 W11574310 (3 way valve)
We serviced a
SAMSUNG MW/OVEN COMBO
Model NQ70M6650DG/AA
Near Ashford, Connecticut 06278
Amanda R.
Job Details:
06/27/2024
Wrong control missing connector ; ordrng 1 De92-04045c (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Pomfret, Connecticut 06259
Amanda R.
Job Details:
06/27/2024
F2e3 F7e1 sold run capacitor to customer to install ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
06/27/2024
Sr7739393476 called tech support documented issue gave sr to customer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Brooklyn, Connecticut 06234
Amanda R.
Job Details:
06/27/2024
Checked all thermistors and functions of ice maker in diagnostics has only harvested a few times since previous repair no errors replaced ice maker and manually filled it with test 45; used 1 W11658802 (ICE MAKER) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Webster, Massachusetts 01570
Chris B.
Job Details:
06/27/2024
Complaint that microwave is not turning on. Found harness not having proper connection. Adjusted at control board and unit working properly. Ran a quick 30sec cycle and heating normally. ; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
06/27/2024
Complaint that the unit is making noises while agitating. Found debris under the motor. Removed and cleared the bottom and ran two diagnostic cycles and all tested normal.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS2
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
06/27/2024
Replaced drain pump tested operation normal draining normally checked hoses advised cust to hook drain hose under sink as high as possible
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT665SGN0BB
Near Springfield, Massachusetts 01109
Gary V.
Job Details:
06/27/2024
"Inspected and found upper rack glide broken, will submit estimate and call.; rqstng P&A on 2 WD30X20110 (Upper rack glides)s"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFZ07
Near Springfield, Massachusetts 01128
Gary V.
Job Details:
06/27/2024
"Techline Sr#7739391524. Inspected and found capillary tube at the filter dryer coupler restricted. Attempted to replace and installed new filter dryer and the capillary tube snapped off. Attempted to install another filter dryer and the same thing happened The cap tube snapped off. Capillary tubing is extremely fragile. This unit is running low on capillary tube material from the cabinet. Will order another filter dryer and couplers and return to attempt this repair one more time. There was never an SR number created at whirlpool until today (Seven repair attempts later). Unit may be deemed irreparable by manufacturer if we run out of capillary tubing. Ff door gasket needs to be glued into liner as well on return trip.; ordrng 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11506635 (Coupler) and 1 W11109499 (Filter drier) and 1 W11504449 (Coupler), used 1 W11109499 (FILTER DRIER-TUBE R600a), and 1 WPW10143759 (FILTER DRIER UV) from stock"
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model WMH53521HZ-4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
06/27/2024
"Find hood lamp under unit will not turn off. Found control board bad will not stop sending signal to light , needs and am ordering new control board for customer. Office will call when job is authorized at comes in.; rqstng P&A on 1 W11182110 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
06/27/2024
"Returned to install control board, installed board and ran service mode all functions working, ran quick wash and unit filled and started washing. ; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWAHER
Model WDPA70SAMZ2
Near Plainfield, Connecticut 06374
Amanda R.
Job Details:
06/27/2024
Not the original dishwasher drain hose has hole in it its an extension to reach through cabinetry explained to customer cant fix that hose
We serviced a
SAMSUNG DRYER
Model DVE45T3200W/A3
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
06/27/2024
"Replaced thermistor and heater assembly didnt fix issue needs new control ; rqstng P&A on 1 DC92-02527E (Control), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Thompson, Connecticut 06277
Amanda R.
Job Details:
06/27/2024
Replaced all parts tested operation normal ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/27/2024
Complaint dishwasher leaking intermittently. Replaced spray arms and control per techline. Tested unit after replacing parts. No leaks detected. No further issues. Techline file 7739342138
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Granby, Massachusetts 01033
Mike K.
Job Details:
06/27/2024
"Sealed system covered by 60 month wp warranty per service bench. Last tech had called techline and Techline advised to check with nitrogen.Put unit under 250psi nitrogen charge, no leaks found. Pressure at high and low side verified. Reheated and seated connections done. Pulled unit into vacuum, held pressure at -29 for 20 minutes.Charged unit and let run for 30 minutes, full frost pattern and pressures steady hi and low.If leaks again then I would check one more time with nitrogen and if no leak found again would relay info to techline."
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not drying the clothes well. I inspected the unit to confirm the complaint. I found the unit heat, tumbles but has poor airflow. The unit needs the air duct cleared to resolve the issue. The unit itself it working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit does not start the cycles. I inspected the unit to confirm the complaint. I found no error codes and started a normal cycle. The cycles progressed fine with no issues. The cx was not aware of the 2 step process, the start button needs to be pressed while the sensing light blinks to start cycles. I demonstrated this process multiple times for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit does not start cycle but just hums. I inspected the unit to confirm the complaint. We the unit is plugged in the drain pump starts immediately. I held the start button for a few seconds and it stopped. I found an error code: f9e1. I cleared the code and ran a service cycle all components passed with no issues. However I did hear a repetitive knocking noise when the unit spins. I checked under the unit, nothing is out of place. The unit needs a new basket. Im ordering a basket, Washplate and hub drive to resolve the issue.; ordrng 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10528947 (Hub drive)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ10
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
06/27/2024
Cx complaint that the unit is making a rattling noise when the fan runs. I inspected the unit to of firm the complaint. I found the noise is the fan flap opening and closing when the fan turns on and off. The flaps motion is a normal part of operation. The noise comes from the flap having metal to metal contact as it moves. There is no noise during fan operation. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HW1
Near Bridgewater, Massachusetts 02324
Aimee
Job Details:
06/27/2024
Installed new with heater and ran diagnostics and sanitized cycleComplete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found error codes: f4e3 f6e4. I cleared the codes and ran a service cycle. The unit filled, washed and drained with no issues. I removed the outer panel and checked the control board and harness. The harness has melted to the inner door insulation in some places. I repositioned and wrapped the wire in e tape and tested the unit for the cx. The unit is working as designed. The unit may need a new control board and harness to resolve the issue. I quoted the cx for the repair and collected the service call fee by CC."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not starting cycles. I inspected the unit too confirm the complaint. I found an error code: f7eA. I cleared the code and ran a service cycle. The cycles start and progressed until the washing portion of the cycle, the basket did not spin at all. I checked the control board and motor connectors, both are connected and in good condition. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11680389 (Control board) and 1 W11354541 (Stator motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
06/27/2024
Complaint no lights. Washer making noise and would not turn off for an hour. Would unplug unit and noise would come right back. Suspect pressure switch fault.On arrival the unit had clothes in it and the cycle complete light was on. Installed control removed clothes and calibrated and tested unit. No leaks or issues all components tested fine.
We serviced a
GENERAL ELECTRIC DRYER
Model GFD55ESSN1WW
Near East Hampton, Connecticut 06424
Jimmy R.
Job Details:
06/27/2024
"Checked over dryer and found unit not powering up checked voltage to terminal block and 120v on each leg and 240v acrossed. Checked thermal fuses and found all good checked power coming into main control and 120v coming in to board but not coming out to start unit. Dryer will need main control,interface, control panel and thermostat to be safe, parts tentative p/a ; ordrng 1 WE22X36578 (Main control) and 1 WE04X29792 (Inlet back up thermostat) and 1 WE22X36639 (User interface) and 1 WE13X29596 (Control panel)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Middletown, Connecticut 06457
Jimmy R.
Job Details:
06/27/2024
"Checked over unit and found washer would not dispense fabric softener and unit going out of balance on delicate cycle. Checked fabric softener issue and unit was not selected to fabric softener on all cycle it was off, out back on and recalibrated unit ran a spin and found unit not level adjusted legs and advised adding more on a delicate spin would be better and having even loads this will help balance unit. All operations are now working to specs"
We serviced a
SAMSUNG REFRIGERATOR
Model RF260BEAESR/AA
Near Monson, Massachusetts 01057
Chris B.
Job Details:
06/27/2024
"Complaint that the unit would not cool after a power outage that occurred a few days ago. Found refrigerator was on the off position. Turned on the power, compressor and all fans are working and waited to feel the cooling. Mentioned to the customer to place a bottle of water in the freezer and once its frozen its time to fill up the fridge. Customer mentioned that this has happened before and couldnt find how to turn it on again."
We serviced a
IKEA RANGE
Model IGS790GS0
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/27/2024
"F6e1 F3e0 F6e4 Tested oven and found right burner staying on and gas escaping from burner found knob cracked and valve not turning to allow gas to stop coming out, checked oven and found unit would get to temp but keep lighting over and over found control sending 120v to ignitor all the time causing it to keep lighting and sometimes it would catch and heat up other times it would not then shut off oven. Checked errors and found F6e1 oven over temp,F3e0 oven sensor opened or shorted, Ohmed out oven sensor and found reading 660 ohms should be arond 1100 ohms, Unit is going to need new control,knobs,manifold,sensor and ignitor advised customer some parts are out of stock and once in we would call for return visit ; ordrng 4 W10844793 (Knobs)s and 1 W10902172 (Manifold) and 1 WP9758079 (Ignitor) and 1 W11308259 (Control)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
06/27/2024
Tested and found timer very hard to turn and knob cracked. Per service pointer W11693378 ordering timer and knob. Checked part availability and scheduled return for 7/2 AM.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Rock Hill, South Carolina 29730
Mitch H.
Job Details:
06/27/2024
"Tested and confirmed issue. Entered diagnostics and found F1E1 control and F9E1 long drain errors. Attempted to run calibration and diagnostics cycle. Control went blank on a both attempts, had to unplug and restart. Ordering control and harness. Checked part availability and scheduled return for 7/2 AM.; ordrng 1 W11624938 (Control) and 1 W11590868 (Harness)"
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/27/2024
"Tested and confirmed issue. Dryer needs rollers and idler. Quoted customer to install repair kit. Customer approved. Disassembled dryer, installed kit. Reassembled, tested. Dryer operating properly and quietly.; used 1 4392067 (Dryer repair kit) from stock"
We serviced a
KITCHENAID RANGE
Model KOSE500EBS02
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/27/2024
"Tested unit and found oven erroring out F1e0 oven interface failure,F2e1 key board stuck, F3e0 main oven sensor tried to run a bake and found unit would just error out and would not start. Removed control and reset connections tried to heat up again and unit is now staying on and heating, customer will try unit and see how it is if it starts erroring out again she will call to order control"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
06/27/2024
"Installed all new doors and found right door has a dent on the side of door will order new right door, badge and come back to replace ; ordrng 1 LW10858417 (Door right) and 1 W11178521 (Badge)"
We serviced a
WHIRLPOOL WASHER
Model MVW4505MW1
Near Springfield, Massachusetts 01108
Mike K.
Job Details:
06/27/2024
"Unit is under 1yr wp warranty per service bench.Unit drains, spins, fills and agitates in quick wash, unit went through fill and into wash ash fine. Cancelled and drained fine. Ran diagnostic cycle fine. F0e7 only error in history, load detected during clean wash cycle. Cleared history.Ran drain and spin cycle and operated properly. Ran normal cycle for 25 + minutes with no issue. Went through wash, drained and went into rinse/spin fine."
We serviced a
WHIRLPOOL DRYER
Model CET9000GQ2
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
06/27/2024
"Checked over unit and found dryer displaying out of service found incoming voltage not there and no power to unit on dryer side, turned breaker on and dryer is now operating normally, advised customer on setting money cycle they can call service and they can walk them threw it units are working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/27/2024
"Ran washer due to unit would run and trip the breaker every other cycle and found no errors in unit checked for 120v at control and outlet and 120v present. Ran a self test and found actuator buzzing and not pushing cam causing unit to over load and shut off tripping breaker. Replaced actuator and capacitor due to capacitor leaking ran a calibration and normal wash, unit is now operating to specs ; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ1
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/27/2024
"Covered by wp authorization.Displaying F6e1, interface error and interface is coming apart along top. Second time, closes fine.Ordering console to include both u/i and membrane.; ordrng 1 W11660284 (Console) and 1 W11627526 (Harness)"
We serviced a
MAYTAG REFRIGERATOR
Model ABB222ZDEB
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
06/27/2024
"Compressor/fans running, not cooling. Compressor quiet enough didnt think it was running and tried with second starter, it is running, but almost silent. Sealed system issue.Quoted for compressor/evap/labor. Denied. Collected for service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Springfield, Massachusetts 01105
Mike K.
Job Details:
06/27/2024
"Spoke with Nichole in office, per receipt that we have photo of, unit is oow. Office called RAC, would not cover.Issue as same as previous, needs fr door, rails, evap fan motor and blade, and bar holder on icemaker is also broken. Fr door mounts to the rails have also broken off, cs had fixed themselves.Quoted for just rails, fan motor/blade and labor. Denied. Collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Heath Springs, South Carolina 29058
Jonathan J.
Job Details:
06/27/2024
Complaint customer has hardly any ice and its not making ice properly. Found that customers freezer door was not closing all the way causing the freezer to not be able to get down to temperature. Condensation is building up in freezer section due to door not being closed. Tested ice maker in freezer and it tested fine. Water was in the fresh food ice maker. Found e5 error code in test 56 upper ice maker tested fine in diagnostics. Evaporator has a full frost pattern developed all the way down and across. Set test 7 to 2. Food keeping door from closing properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIDM00
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/27/2024
Cx complaint that the units temp sensor housing in the FC is loose. I inspected the unit to confirm the complaint. I found the housing came out of place. I corrected the housing and put it in position. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
06/27/2024
"Found door gasket had come completely off dryer door. Installed new door gasket, allowed adhesive to set. Checked door operation, all working properly."
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
06/27/2024
"Replaced control and tested in quick wash. Filled properly, agitate, drain and spin all good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Granby, Connecticut 06060
Mike K.
Job Details:
06/27/2024
"Unit fails intermittently. Will start to warm in fr, they cycle power and it will return to cooling for a couple weeks to over a month. Then just repeats.Thermistors, fans, damper all pass/working. Unit cooling on arrival measured at 1 degree. No manufacturing codesCalled techline. Likely failure is any of the low voltage components. If shorted they can interrupt communication and keep unit from functioning, this could be a thermistor, fan , harness, deli board, aurora board. With unit running, failure cannot be found. Suggest cs leaving in failed state next time and we can attempt to locate which is failing. Most Likely deli board or deli harness (deli board is functioning during visit) removed deli hard harness cover and do not see any damage, but lines have braided cover. Pulled out deli control and no signs of liquid damage. When in failed state advised to pull out each low voltage component from control in hopes of locating failing component. if returns to functioning when pulled that would be source of failureSr#7739392732"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS01
Near Suffield, Connecticut 06093
Mike K.
Job Details:
06/27/2024
"Unit is under 1yr wp warranty per receipt, took photo.Cs thinks door is not assembled correctly, new unit. Getting frost in upper left freezer. Found gasket not seal my upper mid/left. Found bracket bar to gears was off 90 degrees, corrected, gasket hard became me hard from leaking, replaced bed gasket until soft again and reformed, sealing properly. Advised to keep door closed remainder of night to reform correctly. Is a tear out designed gasket so left original in since sealing. If reoccurs then I replace gasket."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
06/27/2024
"Cx complaint that the unit is not drying the clothes. I inspected the unit to confirm the complaint. I found the unit heats, tumbles but has poor airflow. The units air duct line needs to be professionally cleaned. The unit itself is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW4
Near Monson, Massachusetts 01057
Chris B.
Job Details:
06/27/2024
Complaint that the dryer is not heating up. Found bad thermal cutoff. Replaced part and all working properly.; used 1 279769 (THERMAL CUTOFF) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Sharon, South Carolina 29742
Mitch H.
Job Details:
06/27/2024
"Disassembled dryer. Found that problem was caused by a rodent getting in dryer. Smell was coming from dog food and other items in vent and around heating element. Explained to customer that this problem is not covered by warranty. She approved repair. Cleaned out heater housing, chute and dryer cabinet. Tested element, high limit and inspected all wiring for damage. All look good. Reassembled dryer, tested, operating properly with no issues. Collected for repair on cc."
We serviced a
SAMSUNG RANGE
Model NX60T8111SS/AA
Near Grafton, Massachusetts 01560
Aimee
Job Details:
06/27/2024
"Installed new burner heads and main gas valve same issueI tried to adjust burner lower would go lower needs 2 front Burners Not sure which valve are ordering all four will send back 2 didnt needLast valve is pink; rqstng P&A on 1 DG94-03449A (Gas valve green) and 1 DG94-03638A (Gas valve violet) and 1 DG94-103448A (Gas valve yellow), states that autho needed"
We serviced a
MAYTAG M/W OTR
Model MMV5227JZ00
Near West Hartford, Connecticut 06107
Ruben C.
Job Details:
06/26/2024
Replaced magnetron diode capacitor left transformer with customer tested operation normal heating normal cust paid for bulb; dspstn on spec-tagged invntry: 1 8206232A BULB
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Clover, South Carolina 29710
Mitch H.
Job Details:
06/26/2024
"Checked and found washer not draining. Confirmed error code. Entered diagnostics, ran component activation, drain pump not working. Checked and found power to pump. Removed and replaced pump. Tested, now operating properly. Used 1- W11399437 from t/s.; used 1 W11399437 (Drain pump) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF265BEAESR/AA
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
06/26/2024
Temp high in fridge turned to 38. Icemaker has a little ice bottom ImPushed button and melted ice found jammed Also couldnt hear the fan .Needs ice maker and augar assy; rqstng P&A on 1 DA97-15217D (Icemaker) and 1 DA97-12540G (Augar assy)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Bolton, Connecticut 06043
Amanda R.
Job Details:
06/26/2024
Needs led kit tightened freezer door handle ; rqstng P&A on 1 W11683242 (Leds)
We serviced a
WHIRLPOOL WASHER
Model Mvwb835dw3
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
06/26/2024
"Checked over unit and found washer would not power up found control not coming on and 120v going to machine, checked lights on control and green light is flashing checked console and found solider all corroded causing unit to not operate cleaned control and unit now comes on but is super slow and not working properly, unit will need new console customer will hold off for now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
06/26/2024
Cx complaint that the unit is still building ice in the RC and intermittently cooling in the RC. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas at the moment. The water in the RC is from a clogged drain tube. I cleared the tube and tested the unit for the cx. The unit needs a new control board and UI to resolve the cooling issue. Im ordering the part for the return visit.; ordrng 1 W10843055 (Control board) and 1 W10848301 (UI control)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
06/26/2024
Return to install part ordered installed new user interface unit to test user interface unit working as designed
We serviced a
SAMSUNG DRYER
Model DV330AEB/XAA
Near Canton, Connecticut 06019
Ruben C.
Job Details:
06/26/2024
Replaced dryer repair kit belt rollers and pulley tested operation normal ran cycle normal tested operation normal; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Columbia, Connecticut 06237
Jeremy B.
Job Details:
06/26/2024
Refrigerator making a rattling noise. Noise coming from damper. Needs new. Didnt have on truck. ; ordrng 1 WPW10479155 (Damper control)
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW2
Near East Hartford, Connecticut 06118
Jeremy B.
Job Details:
06/26/2024
"Washer not spinning out properly. Found basket speed sensor fault and worn belt. Replaced belt and actuator. Leveled washer and then ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near East Hartford, Connecticut 06108
Jeremy B.
Job Details:
06/26/2024
Heavy ice build up on evaporator. Thawed away all ice and found loose brown wire at defrost heater. Repaired and now both sections cooling properly.