Service History 36 - Advantage Appliance Repair

We serviced a

WHIRLPOOL RANGE

Model WFE515S0ES1

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/21/2023

Customer complaint is that range keeps tripping breaker. Inspected and found broil connection in the rear of oven is shorted to chassis. Inside oven broil bracket is not screwed into oven chassis. Found screw holes are rusted away. Unit is not repairable. Took pics.

We serviced a

WHIRLPOOL WASHER

Model WTW5105LW1

Near South Windsor, CT 06074

Chuck M.

Job Details: 07/21/2023

Customer complaint is that washer has error code. Ran diagnostics and found error codes F5e3 lid will not lock or unlock. F1e2 drive Motor Module over voltage. F0e5 off balance loads. Ran manual test cycle and lid lock is working. Ran diagnostics test cycle successfully. Ran Quick Wash Cycle and washer is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS

Near Vernon, CT 06066

Chuck M.

Job Details: 07/21/2023

"Customer complaint is that refrigerator has ice buildup and is leaking. Inspected and found drain pan bowed. Found ice buildup on the evaporator cover and deli control not working. Ordered drain pan, evaporator fan harness, control and harness. ; ordrng 1 W11087438 (motor-evap) and 1 W11457241 (Drain Pan) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 2 ExtraTimeSlots (Extra Time Slots)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB01

Near Vernon, CT 06066

Chuck M.

Job Details: 07/21/2023

Installed damper and tested. Checked ok. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL

We serviced a

SAMSUNG DISHWASHER

Model DW80M2020US

Near Chicopee, MA 01013

Roger R.

Job Details: 07/21/2023

Found unit has a bad drain pump. Getting electric but not pumping. Quoted$355.78 for pump and $279 complex labor rate. Cust declined repair.

We serviced a

JENN-AIR RANGE

Model JES1750FB0

Near Dudley, MA 01571

Chris B.

Job Details: 07/21/2023

Complaint that the unit has an error F2E0 Key Pad Disconnected. Found plug the touch panel not pushed in all the way. After pushing it in it clicked on. Ran another diagnostic test and unit working normal. No error code present. Mentioned to the customer to keep an eye on the touch panel and after a few usage verify if error code comes back and will order a new touch panel.

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IVBL3

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/21/2023

Dishwasher control panel shorting out and not always starting. Quoted customer for new panel they will pass.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/21/2023

Installed new compressor and uv filter drier. Pressurized with nitrogen and it held. Pulled vacuum then recharged with 6oz of r134a. Please allow 24hrs for temps to stabilize. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/21/2023

"Checked over unit and found strike broken causing machine to not start a wash cycle, replaced broken strike ran unit thew a wash and spin checked all operations and unit is now working to specs ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB0

Near Clover, SC 29710

Mitch H.

Job Details: 07/21/2023

Tested and ran diagnostics. No stored error codes. Ran full diagnostics cycle. All components operating properly. Advised customer that they need to ensure water is hot at sink prior to starting dishwasher and they should be using rinse aid. Dishwasher operating as designed. No issues.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Charlotte, NC 28269

Robert A.

Job Details: 07/21/2023

"Cx complaint that the unit is stopping cycles by itself and feels hot to the touch. I inspected the unit to confirm the complaint. I found no error code. The unit started with no issues. The cx said about 20min into a cycle it has been having the sudden stopping. The screen will still continue to count down when the unit stops. The cx says the unit stops running as little as 15-20 min into a cycle. I let the unit run for 15 min, there were no issues. Eventually right before I left the unit stopped with the display still showing its running. I checked incoming power, 243v was still coming to the unit. I cycled power multiple times, on the third try I turn the unit on and it ran after about 15 seconds in the running state.Im ordering a new control board and the fuses in case they blow in the meantime to resolve the issue.; ordrng 1 W11525996 (Control board) and 1 WP3391914 (Thermal fuse) and 1 279973 (Cut off fuse)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Davidson, NC 28036

Mark C.

Job Details: 07/21/2023

Installed new ice maker insured level in the housing unit is fully operational with no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Westfield, MA 01085

Mike K.

Job Details: 07/21/2023

"Unit under 1yr wp warranty per service bench.F8e4 error code, water in overflow tray. Cleared water and tested unit, no leak while empty. Explained about suds from too much soap and dish placement. Instructed how to clear tray in future."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 07/21/2023

"Replaced tub assy, tested and leaking from sump, gasket had popped out, resealed and tested with no leak found. Customers water line doesnt shut off fully."

We serviced a

KENMORE TRASH COMPACTOR

Model n/a

Near Westfield, MA 01085

Mike K.

Job Details: 07/21/2023

"Cs thought we had worked on this unit before, mod/serial number worn off. Contacted office and we have no record of it, several visits for rf and dw but not the compactor. Took a quick look to see if it was something mechanical that I could correct, door will not stay in closed position, could not see why, if held close unit operates.Told customer without mod/serial we could not work on unit, cannot bring up part sheets for this specific model.No charge for visit since we cannot work on it.Pulled unit out and no tag on top or rear of unit either"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Marvin, NC 28173

Jonathan J.

Job Details: 07/21/2023

"Complaints, refrigerator, section fluctuating wildly, freezes food, and then defrost food. Same with the freezer, freezes food and then will not get cold enough to allow unit to make ice ice in Bend will start melting. I found evaporators both frozen over. Will need evaporator covers for both top and bottom. Do not suspect sealed system issue at this time yet I am ordering control, main and evaporator covers. If this issue repair does not work, then I will suspect sealed system issues. parts on back order office to call customer when parts come in. ; rqstng P&A on 1 W11394920 (Evap cover) and 1 W11407678 (Fan) and 1 W11610999 (Cover) and 1 W11664342 (Control)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/21/2023

I replaced motor sump assembly I performed diagnostic cycle. No additional issues. Found with dishwasher at this time. Everything is working properly now. no leaking drain hose was installed improperly barely on at all if unit had been working properly customer probably would have flooded house.

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/21/2023

"I replace water inlet valve, assemblies and drain pump. I performed as 12 verified. No leaks verified Sofner cup and bleach cup or filling and draining properly. No additional issues seen no leaks."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28269

Robert A.

Job Details: 07/21/2023

"Cx complaint that the unit is making a rattling noise. I inspect do the unit to confirm the complaint. The noise is coming from the blower wheel. I removed the blower wheel housing and found some small items there. I adjust d the blower wheel housing, it appear the wheel was scraping the housing. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Charlotte, NC 28269

Robert A.

Job Details: 07/21/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Chicopee, MA 01022

Roger R.

Job Details: 07/21/2023

Found unit leaning heavy to the left due to uneven flooring. Adjusted leveling legs so the tub is centered. Tested all okay.

We serviced a

WHIRLPOOL WASHER

Model MVWB766FW1

Near Granby, MA 01033

Roger R.

Job Details: 07/21/2023

Found broken lid on left side causing door lock errors. Replaced lid with new and all okay

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/21/2023

Returned to install gearcase and hub. Installed parts and reassembled unit. Ran unit in service mode to test agitate and spin. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/21/2023

"Returned to install parts ordered, installed parts separately and cycled Wi-Fi issue 5x , ran service mode and all functions work properly. Verified proper operation."

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW3

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/21/2023

"Customer complained unit not working. Found 270v on L1at oven terminal , found 35 on l2 at oven. Unplugged oven and found proper voltage going to outlet 120v on l1 and 120v in l2 250 l1 to l2. Inspected harness and plug and didnt see any issues or burn marks. Unplugged all harness connections to control board and tested at oven terminal again and found voltage had evened out to proper voltage 240 l1-l2, 120 on both l1-neutral and l2- neutral. Somewhere on board or harness to board unit is shorting and voltage is going out of proper polarity. Ordering control and main harness. Informed customers office will call when parts come in, customer doesnt speak English but properly owner does, she is who you talk to when you call the phone number on file. Called her to inform of office calling to schedule when parts come in. ; ordrng 1 W11452635 (Harness) and 1 W11594187 (Control white)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/21/2023

"Customer complained unit ref. It cooling. Said that freezer was thought to have gotten warmer but was cool after taking food out and checking temp. Temp in freezer was 0? when arriving. Temp in ref was 56?. Found ref evap was iced over. Ran service test 4 and found proper frost pattern to freezer and valve working. Found evap fan in ref section blocked by ice damaging it. Found proper resistance on ref evap thermistor. After defrosting ref found fan intermittently cutting on and off. Also found service pointer W11512766 stating to replace Ui control due to fan not running long enough to defrost ref compartment. Ordering evap fan assembly and Ui control. Unit is not a rework , previous work was to sealed system and covered under extended parts warranty. Quoted 799.38 and customer paid via card. Informed customer office will call to schedule return call. When scheduled unplug unit one day prior to return call to help defrost unit for return repair. ; ordrng 1 FSPW11509095 (Ui control) and 1 W11098695 (Fan assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, NC 28273

Ryan S.

Job Details: 07/21/2023

"Customer complained unit wont spin. Upon arrival found f7e7 and f7e1 error. Ran Manuel service mode and hear grinding during spin mode. Inspected under unit and found cam teeth were ground down. Replaced cam and belt(due to damage from faulty cam) from ts and reassembled unit. Ran service mode again and toggled between spin and agitate several times. Unit now woorking properly. Verified proper operation. ; used 1 W10721967 (CAM KIT), and 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Paxton, MA 01612

Chris B.

Job Details: 07/21/2023

Complaint that the unit is still dripping water to the fresh food section. Found very uneven frost pattern. A soon as back cover was taken off only the bottom center of the evaporator had frost buildup. Put back panel on again and waited 15min. to see if frost pattern normalize but it didnt. Unit will need a sealed system replaced. Will order parts for a return visit. Customer is unhappy that a new unit has this issue and will contact store for a refund or exchange for a another new unit. Mentioned to the customer that we will still order the parts and to let us know of any changes.; ordrng 1 W11580057 (Compressor Kit) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 2 W11506619 (Coupler)s and 1 W11578570 (Coupler) and 1 W11109499 (Drier Tube) and 1 2xFrameJob (2x Frame Job) and 1 W11506635 (Processing Tube)

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near Worcester, MA 01605

Chris B.

Job Details: 07/21/2023

Complaint that the unit is not heating properly. Found bad heating element. Replaced part and unit running normal. Good heating present.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

KITCHENAID RANGE

Model KFEG504KPS3

Near Worcester, MA 01606

Chris B.

Job Details: 07/21/2023

"Found right part number but wrong part in the packaging. Couldnt service unit and will reorder parts.; ordrng 1 W11454490 (Harness Wire), dspstn on spec-tagged invntry: 1 WPW10245259 TERMINAL BLOCK"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/21/2023

"Installed new door,fan kit and cntrl made sure door is sealing good added silicone to cabinet to prevent air getting in, adjusted temps and all operations are now working to specs ; dspstn on spec-tagged invntry: 1 W10916494 FAN KIT and 2 WP488881 WASHER"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Southington, CT 06489

Jimmy R.

Job Details: 07/21/2023

"Checked over part and door needs the outer half not inner part will order correct part and return, advised customer part was out of stock and once in we would call for return visit ; ordrng 1 W11328751 (Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Milford, MA 01757

Angel R.

Job Details: 07/21/2023

"Fixed solenoid position, clicked over. Tested ok. Advised customer to keep an eye on it over the next couple days."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Easthampton, MA 01027

Mike K.

Job Details: 07/21/2023

"Unit is under 1yr wp warranty per service bench.Cs complaint of getting some condensation in rf. Freezer looks to be fine. Some gapping between case and lining, not large, but enough to let room air in. Sealed with silicone on all sides, cs to monitor"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Northampton, MA 01060

Mike K.

Job Details: 07/21/2023

"41 in rf, 3 in left freezer, 4 in right freezerSet for 36, 0,0..Unit will go into diagnostics and shows no errors in history, but will not go through tests. Attempted multiple times.Couple degrees warm unit could have been in defrost recently, but not going into diagnostic tests is a failure of the main control. Unit had lost power while recently and ran warm.Cs to continue to monitor, estimate given for control."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/21/2023

Found dent in control panel. New panel has dent and scratched in same spot. Reordering panel. ; ordrng 1 W11180283 (Panel)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHD2369TF8

Near Attleboro, MA 02703

Angel R.

Job Details: 07/21/2023

"Installed tower, tested ok. Freezer seems to be working ok as well."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/21/2023

"Replaced dryer control board. Tested, all functions and cycles operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/21/2023

Checked and found water flow from dispenser weak. Valve is actuating. Customer did not have bypass cap. Customer is going to purchase new filter and if problem persists they will call back

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Fort Mill, SC 29715

Mitch H.

Job Details: 07/21/2023

"Found no response from control. No lights and will not enter any cycle or diagnostics. Replaced control, tested, now working but found drain pump bad. Ordering drain pump. Called office, scheduled return visit for 7/25 AM.; ordrng 1 W10919003 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/21/2023

Found both doors not sealing properly and frost and condensation on shelves. Took pictures requesting autho on parts. ; rqstng P&A on 1 LW10916048 (Freezer door) and 1 LW10916047 (Fresh food door) and 1 W11178521 (Name badge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/21/2023

Replace compressor and dryer filter recharge unit 4.2 ounces of R134a refrigerant sprayed bubbles for leaks no leaks were detected all components are running and operating normally. Unit ran and checked OK(Call complete)

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/21/2023

"Tested dryer, all functions operating properly. Educated customer on use of features and functions. Dryer was pushed back crimping vent. Pulled dryer out to allow proper airflow.I -n- I now fulfilled."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/21/2023

"Checked and found no response from panel. No lights, will not enter diagnostics or any cycle. Tested and found correct voltage coming to dishwasher. Requesting P&A for control and user interface.; rqstng P&A on 1 W10803367 (User interface) and 1 W11368631 (Control), dspstn on spec-tagged invntry: 1 W10805015 PUMP&MOTOR"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Sharon, SC 29742

Mitch H.

Job Details: 07/21/2023

"Replaced suspension rods, ran calibration. Tested, washer operating properly. No unusual noises or movement."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28277

Jonathan J.

Job Details: 07/21/2023

I replaced harness and pantry door i tested operation no leaks no cooling issues no additional issues reported either. Door came with new ui

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/21/2023

"Complaint, isolation valve, making loud buzzing noise, as well as dual valve, water filter, housing, leaking consistently. Customer Hass to have a tray and paper towels down or will start leaking onto her floor. Damper door is making motor noises as well. No issues with ice production. No issues with water dispensing. No additional issues found with refrigerator. Other than customer has all the food pushed up against the back wall, preventing proper airflow, causing food to freeze in fresh food section soda, cans to explode. office to call customer when parts come in. ; ordrng 1 WPW10341320 (Dual valve) and 1 W11512399 (Valve) and 1 WPW10394053 (Housing)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/21/2023

Complaint Lid will not latch. Latch issue I found strike is broken. I replaced strike tested operations everything working fine.; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/21/2023

Refrigerator powering off and on. Replaced main control and tested unit now powered on and started cooling properly. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVWB765FC2

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/21/2023

Customers complaint is washer making grinding noise. Ran diag and ran self test. Found the shaft in gearcase worn. Needs new gearcase quoted customer.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near East Hampton, CT 06424

Jeremy B.

Job Details: 07/21/2023

Customers complaint is washer making a squeaking noise. Inspected underneath and found a large amount of oil and grease dripping. Grease damaged all parts. Took pictures requesting autho on parts. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W11283592 (Motor) and 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit) and 1 WPW10427633 (Shield) and 1 W11395618 (Capacitor) and 1 W11550891 (Agitator)

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/21/2023

Found door not shutting all the way on right side.. found service bulletin in regards to this problem per bulletin Im ordering the whole door frame and hinges. Told customer we will call when parts come in; ordrng 1 W10783078 (Stainless door assembly) and 2 W10874474 (Door hinge)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/21/2023

Complaint not drying dishes run the dishwasher at night before going to bed. When I first got it I could open the door and the dishes would be hot now when I open the door early in the morning dishes are cold. I found incoming water temperature maximum as 112.4? Too cold at multiple sink faucets. Incoming water temperature must be a minimum of a 120?. No error codes and fault history ran diagnostic cycle found in the middle cycle unit getting 9amp draw heater is working fine. No additional issues found unit. Customer is using rinse agent.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Wesley Chapel, NC 28104

Jeff L.

Job Details: 07/21/2023

Customers wall cap was completely restricted with lint had to remove critter guard and remove all the lint. There was nothing restricting blower wheel I seen the wall cap walking into the customers house. Unit ran and checked ok. I advised customer this is the one and only customer install and instruct(Call complete)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, MA 01002

Roger R.

Job Details: 07/21/2023

Checked unit found overload error code and no others. Cleared code. Tested and checked. All seems okay at this time suspect actuator maybe faulty. Quoted $79.99 for actuator and $70 labor charge $199 less $129 trip charge =$70 ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Amherst, MA 01002

Roger R.

Job Details: 07/21/2023

Found unit has a parts frost pattern on evaporator indicating a failed sealed system. Unit not economical to repair. Customer to purchase new.

We serviced a

KITCHENAID WALL OVEN

Model KEBS107SSS04

Near Matthews, NC 28104

Jeff L.

Job Details: 07/21/2023

Replaced broil unit on wall oven. Preheat oven on broil all components are operating normally. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ2

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/21/2023

No problem found with unit. Customer complaint is that control panel is too hot to touch on right side and door gets hot. Cycled unit and verified proper temps inside oven. Customer is not having issues with cooking. Heat customer is feeling is from ventilation. This is normal by design. All functions check ok. Unit operating as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Davidson, NC 28036

Vincent O.

Job Details: 07/21/2023

Installed new compressor. Pulled vacuum and checked for leaks. Recharged. Verified proper cooling. All functions check ok. Any further issues customer will need second opinion. ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Mooresville, NC 28115

Vincent O.

Job Details: 07/21/2023

Found customer is not using rinseaid. Ran diagnostics and verified proper operation of heater. Instructed customer on proper use of rinseaid. Also explained plastic tubs hold water. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WTW5057LW0

Near Salisbury, NC 28146

Vincent O.

Job Details: 07/21/2023

Found loud grinding and clacking noises coming from worn gearcase. Order and replace drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 W11510461 (Washplate)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, MA 01002

Roger R.

Job Details: 07/21/2023

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Pelham, MA 01002

Roger R.

Job Details: 07/21/2023

Unit checks okay at this time. Suspect customer was using extra power button. Customer confirmed. Instructed about usage. Trip charge only. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Charlotte, NC 28214

Ryan S.

Job Details: 07/21/2023

"Returned to install parts ordered by previous tech, installed rack clips and showed customer unit, customer checked unit as ok. Unit racks are now standing and showed customer how to adjust to lowering rack line. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28214

Ryan S.

Job Details: 07/21/2023

"Customer complained unit wont spin . Upon arrival found no error codes stored. Ran service mode and found all functions work until setting to any spin or agitate. When set to spin or agitate tests in Manuel service mode unit complete shuts down and lights go off on control. Checked incoming power and unit has 120v, found unit has correct polarity on outlet. Checked continuity through all wires to motor and actuator and capacitor to board. All check as having continuity. Replaced actuator and issue still present. Temporarily replaced capacitor and issue still present. Checked windings on motor and all checks ok 5.4 ohm , checked continuity of drain pump, was also in range per tech sheet, 21ohm. Unplugged drain pump and issue still present, unit just shuts off. Ordering main control and motor. Scheduled return call for 7-26-23 am. ; ordrng 1 W11603810 (Control) and 1 W10890624 (Motor), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01605

Chris B.

Job Details: 07/21/2023

Replaced parts and regressed the arbor and unit dispensing properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, NC 28036

Mark C.

Job Details: 07/21/2023

Unit is heating properly it takes 2 minutes for the hot water to reach the machine and the max temperature is in the. 90s not hot enough to generate the heat needed to dry the dishes efficiently.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Mount Holly, NC 28120

Mark C.

Job Details: 07/21/2023

Installed new boot and dispenser assembly unit is fully operational.

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LS2

Near Charlotte, NC 28208

Robert A.

Job Details: 07/21/2023

Cx complaint that the unit seems to be burning the rear wall. I inspected the unit to confirm the complaint. The brown marks are simply grease from inside the oven accumulating as the fan releases the greasy air. The area of concern is directly above the air vent. I suggested to clean the oven to resolve the grease build on the backsplash tile. The unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Woodstock, CT 06281

Amanda R.

Job Details: 07/21/2023

92 84 unit is flashing 8/4 error code open float switch water in drip tray cleared drip tray and made sure unit was level ran automatic test went over soap usage and water temp and how to run a vinegar bath

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodstock, CT 06282

Amanda R.

Job Details: 07/21/2023

Replaced damper assembly and styrofoam piece around it both ff section door gasket are ripped in multiple places order two grey ff door gaskets ; rqstng P&A on 2 WPW10460580 (Gasket)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Douglas, MA 01516

Amanda R.

Job Details: 07/21/2023

Unit not washing water was turned off going to unit turned water on drain hose going down directly through floor while filling it is draining at the same time they didnt use original drain hose and explained it cant go down through floor because it can create a syphon

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Douglas, MA 01516

Amanda R.

Job Details: 07/21/2023

Fills and drains motor getting 120v from control not washing needs sump assembly replaced ; ordrng 1 W10888591 (Sump)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Avon, CT 06001

Ruben C.

Job Details: 07/21/2023

Checked unit found gearcase noisy in agitate and spin could not get agitator off would need gearcase splutch agitator basket and bolt gave cust estimate could not email to her does not have email

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Southington, CT 06479

Jimmy R.

Job Details: 07/21/2023

"Tested unit And found washer running and washing ran diagnostics and found error F2e2 ui disconnected let unit run thew a self test and machine went thew properly, ran a spin cycle and unit errored out user interface disconnected, removed cntrl and all connections where ok. Replaced user interface and recalibrated machine ran wash and spin cycles all function now working to specs"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28205

Robert A.

Job Details: 07/21/2023

Cx complaint that the unit is not reaching set temps. I inspected the unit to confirm the complaint. I found a stored error code: f8e0. I replaced the blower fan with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11107275 (BLOWER PRIOR TO 8/30/17) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Charlotte, NC 28205

Robert A.

Job Details: 07/21/2023

Cx complaint that the units does not seem to cool as well as before. I inspected the unit to confirm the complaint. I found water drops forming near the door and on the ceiling of the FC. I checked the the seal and found a screw in the door seal allowing warm air to enter the FC. This will effect the cooling performance. I removed the object and adjusted the seal to close properly. The unit is working as designed.

We serviced a

SAMSUNG REFRIGERATOR

Model RF31FMEDBSR

Near Chicopee, MA 01020

Mike K.

Job Details: 07/21/2023

"Was getting noise from fan again, , been silent last day. Found Evap is frozen up again, top half. Evap sensor at 62k ohm, repositioned sensor and steamed clear Evap. Fan was not blocked when cover removed but not running, after reassembly let unit run on power cool for 15 + minutes, verified fan came on.If reoccurs preorder Evap cover and Evap sensor"

We serviced a

WHIRLPOOL RANGE

Model WEC530H0DS0

Near West Springfield, MA 01089

Mike K.

Job Details: 07/21/2023

Replaced infinite switch and burner testing fine; dspstn on spec-tagged invntry: 1 330031 RECEPTICLE (USE OLD BRACK

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Hebron, CT 06231

Jeremy B.

Job Details: 07/21/2023

Washer making grinding noise. Found rotor bolt all the way out sitting in drip pan. Reinstalled rotor bolt and tightened. Ran calibration then self test all checks ok.

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Belmont, NC 28012

Ryan S.

Job Details: 07/21/2023

"Customer complained of intermittent vibration/ grinding noise. Ran unit hand heard vibration start and stop intermittently. Took unit apart and found all wheels look good, pulley looks good. Found motor is vibrating more than normal intermittently, issue isnt with the mounting, tried fighting all screws and fasteners issue still present. Ordering new motor and. Blower wheel. Motor is making a vibration and causing blower housing to shake when it happens. During normal operation its not bad but when it starts vibrating the vibration travels in the whole of the blower housing to the exhaust area. Scheduled return call for 7-28-23 pm; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near West Hartford, CT 06110

Martino S.

Job Details: 07/21/2023

"Ice build up on evaporator no fan operating, parts order tentative P/A.; ordrng 1 Wpw10464673 (Evaporator fan motor) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near East Hartford, CT 06118

Martino S.

Job Details: 07/21/2023

"Check unit as per customers complaint unit leaking, turn on regular cycle unit fills and wash then cancel drain. While draining water is backing up from customer stand pipe. Pipe cant handle the water flow pipe needs cleaning, customer aware and will get a Plummer to clean drain, unit check working to specs."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near East Hartford, CT 06118

Martino S.

Job Details: 07/21/2023

Unit drain but will not spin slow movement humming parts order tentative P/A; ordrng 1 W11395618 (Run capacitor) and 1 W11481722 (Shifter)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HBL

Near East Hartford, CT 06118

Martino S.

Job Details: 07/21/2023

"Check unit tub gasket lower right bottom portion of tub gasket fallen out, reattach gasket, clean sump filter, instruct customer on how to remove lower rack in and out. Check unit working to specs on diagnostic cycles."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Newington, CT 06111

Martino S.

Job Details: 07/21/2023

"Check unit as per customer complain unit making lots of noise, ran unit in quick wash cycle unit make lot of noise in drain and spin cycle. Remove wash Plato check for coins no coin, check clutch underneath transmission leaking oil noisy operation. Please order part tentative P/A.; ordrng 1 W11449840 (Gare cage) and 1 W11481722 (Actuaror) and 1 W10721967 (Clutch kit) and 1 W11239857 (Belt) and 1 W10752187 (Nut) and 1 W10902814 (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBW00

Near Southwick, MA 01077

Mike K.

Job Details: 07/21/2023

"Found leak coming from water line to valve connection, pulled line out and reinserted, tested again and not leaking. If reoccurs would need to replace water valve.removed guide that was adding horizontal pressure on connection and added some tape on metal back cover to cushion water line."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Holden, MA 01520

Chris B.

Job Details: 07/21/2023

Complaint that the unit is shaking and the dispenser drawer keeps opening up. Found tray not holding its place well which should have some hold to it as normal. Will order soap dispenser tray. ; ordrng 1 W11524105 (Dispenser Housing)

We serviced a

GE WASHER

Model GTW725BSN1WS

Near Suffield, CT 06093

Gary V.

Job Details: 07/21/2023

"Phone #860-462-5895. Inspected and found mode shifter broken, getting voltage but not shifting, will order part and return.; ordrng 1 WH03X31937 (Mode shifter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Simsbury, CT 06092

Ruben C.

Job Details: 07/21/2023

Replaced control and fan motor tested operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Granby, CT 06035

Ruben C.

Job Details: 07/21/2023

Received part damaged reordering damaged part left vent with cust; ordrng 1 W11035836 (Ui/panel)

We serviced a

GE REFRIGERATOR

Model PFSS2MIYCSS

Near Wethersfield, CT 06109

Martino S.

Job Details: 07/21/2023

"Replace defective condenser fan motor, fan blade and check unit cooling fan motor running, break off small portion of fan bracket for clearance of fan blade motion."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, NC 28210

Jeff L.

Job Details: 07/21/2023

Whirlpool tech support spoke with (Chris) his suggestion was to replace inner basket because of the gap between wash plate and inner basket possible for something to get stuck down in there and tore. Customer has spoke with customer care and she is wanting to have the unit replaced. I told her we cannot make that decision we have to follow whirlpools suggestion and that is replacing inner basket. Im going to order the part per tech support. I will advise customer that if she gets new unit to please call our office to cancel order.SR # 7736909703; ordrng 1 W11178227 (Inner basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Vernon, CT 06066

Chuck M.

Job Details: 07/21/2023

Customer complaint is that water was not dispensing. Found air pressure in water line. Relieved pressure and tested. Showed customer it works.

We serviced a

MAYTAG WASHER

Model MVWP586GW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 07/21/2023

Installed new basket. Customer says its still shaking. Informed customer the the shaking is normal. Cussing put his level to washer and it is leveled properly. Washer is operating normal.

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near West Hartford, CT 06117

Chuck M.

Job Details: 07/21/2023

Customer complaint is that washer lid will not unlock. Inspected and found lock circuit is stuck closed and it constantly clicking. Lid lock is not responding. Ordered lid lock and control. ; ordrng 1 W11188527 (cntrl-elec) and 1 WPW10482836 (latch)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, CT 06112

Chuck M.

Job Details: 07/21/2023

"Installed hub and wash plate. Tested and found tub seal on gear case turns with drive shaft causing loud squeal. Ordered gear case, suspension and wash plate. ; ordrng 1 W11454734 (Gear Case) and 1 W11130362 (suspension) and 1 W10752283 (washplate)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Warren, MA 01083

Roger R.

Job Details: 07/21/2023

"Customer complained of erratic temperatures in the oven. Checked both heaters working properly and temperature sensor is well within specifications. Unit will need new main control. ; ordrng 1 W11567368 (Control, oven), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Palmer, MA 01069

Roger R.

Job Details: 07/21/2023

"Unit not making ice. Entered diagnostics and found unit showed a bad ice maker. Not harvesting test 44 failed with a 23 code. Installed new ice maker and retested. Unit failed test as well and is now jammed. Will submit new part for exchange due to defective. Called tech support and was guided to check door harness wiring. Found broken orange wire. Will need new freezer door as well as another ice maker. Will submit for authorization and order as needed Sr number 7736909258 ; rqstng P&A on 1 W10873791 (ICE MAKER) and 1 LW11037733 (Door, freezer), used 1 W10873791 (ICE MAKER) from stock"

We serviced a

GE DRYER

Model GFDS140GDOWW

Near Attleboro, MA 02703

Angel R.

Job Details: 07/21/2023

"Found igniter faulty, will order and use coils from truck stock.; ordrng 1 WE04X25996 (igniter), used 1 279834 ( COIL KIT) from stock"

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