We serviced a
WHIRLPOOL REFRIGERATOR
Model Mbf1958xes3
Near Burlington, Connecticut 06013
Chuck M.
Job Details:
12/21/2023
Customer complaint is that refrigerator was making a clicking noise. Inspected and found ice maker was cycling and shut off arm was pulled out of ice maker. Customer mentioned that unit leaked as well. Found drain covered with ice. Cleared drain and left ice maker unplugged. Customer does not use ice maker.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Farmington, Connecticut 06085
Chuck M.
Job Details:
12/21/2023
Customer complaint is that water was leaking from ice room onto dispenser pan. Inspected and found ice maker overflowed and was not seated properly. Corrected ice maker seat position. Advised customer to allow time for unit to stabilize.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
12/21/2023
Cockroaches literally walking all over washer
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
12/21/2023
Not freezing ice cream not making ice in either ice maker condenser coils dirty cleaned if dosent fix issue will need sealed system work
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HN-1
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
12/21/2023
"Inspected and found micro door assy harness connector and display board malfunctioning, quoted for door replacement and they will call."
We serviced a
MAYTAG DRYER
Model MED7230HW0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
12/21/2023
"Installed new dryer drum and cycled, tested fine."
We serviced a
KITCHENAID RANGE
Model KIRS608BSS0
Near Vernon, Connecticut 06066
Gary V.
Job Details:
12/21/2023
"Inspected and found both left side and right side surface induction controllers no longer functioning, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFX2571XEM0
Near Torrington, Connecticut 06790
Jimmy R.
Job Details:
12/21/2023
Checked ice maker for leaking and found water was pushing up threw waterline connection in ceiling of fridge checked ice maker and found fill channel on ice maker clogged up causing water to back up and freezer then freeze over. Removed ice maker and melted ice reinstalled and cycled water found water now filling properly and all operations working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/21/2023
"Retuned to install new gearcase, installed gearcase and reassembled unit. Ran service mode and all functions working properly. Ran spin several times and no noises out of ordinary operation. Verified unit working as designed."
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
12/21/2023
"Customer complained of noise. Confirmed complaint, inspected unit and found motor shaft damaged causing fan wheel to break and cause noise. Ordering fan wheel and motor. Scheduled return call for 12-28-23 am. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan wheel.)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
12/21/2023
Cant collect 129 need to reschedule with cc on file
We serviced a
KITCHENAID DISHWASHER
Model KDTE204ESS1
Near Wrentham, Massachusetts 02093
Aimee Z.
Job Details:
12/21/2023
Found the wash pump not working no error code for wash pumpDiverta valve stuckCust buying new
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
12/21/2023
"Washer not draining. Found broken wire was able to repair ran test washer not agitating cam broken. Replaced and tested all checks ok will replace harness. ; rqstng P&A on 1 W11643701 (Harness), used 1 W10721967 (CAM KIT) from stock"
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.64082200"
Near Medway, Massachusetts 02053
Aimee Z.
Job Details:
12/21/2023
Tested key pad all working through key pad testTested Contrl @ p3-14 to p4-2 no resNeed Contrl n/a
We serviced a
MAYTAG DISHWASHER
Model MDB8959SFZ4
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
12/21/2023
User interface not responding. 120vac to control and 5vdc going to interface. Is corrosion at connector on control. Cs replaced harness and same.Quoted for user interface with explanation control may also be needed.Saved quote and collected for service call
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Holyoke, Massachusetts 01040
Mike K.
Job Details:
12/21/2023
"Cs believes basket disconnected from washer. Found unit full of water with blanket, not disconnected just compressed with weight. Unit not responding l, wont turn on. 120vac at wall and at control, no light on control.Quoted for control/labor, saved estimate and collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
12/21/2023
"Fresh food section not cooling properly. Found evap fan not running getting 0vac. Reset power and fan came on and unit cooling properly. Will order and replace control. ; ordrng 1 W11548534 (Control), dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
12/21/2023
Complaint not dispensing water out of the refrigerator like it should. I found water filter is clogged creating a low water pressure issue while customers trying to dispense water. I am installed blue by bass cap. Customer had full water pressure is dispensing with no issues. No additional refrigerator shes found at this time. No additional issues reported by customer at this time either
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
12/21/2023
Installed new insulation and toe kick all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
12/21/2023
Not making ice and water stops dispensing a few seconds after water flows the first time after a couple hours then starts flowing after a few mins again and you can fill as many cups as you want. Called tech support and there are no recommendations for repair unless problem when running test 120 in diag the motor on icemaker only hums and not turning needs new icemaker. Called tech support was given this SR# 7738076970 customer will buy and install.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
12/21/2023
Fresh food section not cooling. Customer said back wall in freezer frozen. Removed panel found loose heater connector secured. Please alloy24hrs for temps to stabilize.
We serviced a
SAMSUNG REFRIGERATOR
Model RF263TEAES
Near Gastonia, North Carolina 28056
Jeff L.
Job Details:
12/21/2023
Replace parts ordered unit ran and checked OK call complete
We serviced a
WHIRLPOOL RANGE GAS
Model WFG550S0HZ1
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
12/21/2023
"Complaint knobs, not turning cooktop on anymore I found three of the knobs are split and broken plastic knobs and two of them are perfect. Unit will need new knobs to fix no additional issues found at this time with oven or cooktop. customer declined repair is going to pursue alternative options."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, Massachusetts 01104
Roger R.
Job Details:
12/21/2023
"Removed compressor using APA and manufactures recommendations. Recharged with 68 g R600a.; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504433 COUPLER , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
12/21/2023
"Replaced icemaker, new part had a cracked fill cup, was able to transfer fill cup from original. Advanced icemaker and filled, which original had failed to do in several attempts last visit. Cs to monitor; dspstn on spec-tagged invntry: 1 241798231 ICE MAKER"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
12/21/2023
"Complaint, when unit is powered on, makes a high-pitched beeping noise that will not beep but just whistles I found user interface is being shorted across on amplifier speaker to whistle due to cockroach infestation cannot service due to cockroach live bugs running across computer systems."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
12/21/2023
"Complaint unit was not keeping time. I found unit needs to be prepared to Unit is now paired to Wi-Fi and is keeping time automatically updated Clock by itself. No additional issues found no error codes and fault history customer recently had the user interface, replaced and main control board replaced by a different servicing company for the same problem unit would not keep time."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Burlington, Connecticut 06013
Chuck M.
Job Details:
12/21/2023
Installed control and tested. All keys are working.
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near North Attleborough, Massachusetts 02760
Aimee Z.
Job Details:
12/21/2023
Installed wash plate spin basket and suspension rods with gearcase and calibrated and tested When pulled old basket there was no drive hub clip.Used truck stock to secure tub.; used 1 W10528947 (Hub) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
12/21/2023
"Customer complained unit leaking into drip tray, from little black drip hoses on each side and from the front corner. Ran unit with customers detergent and with front panel off to check inside door while running. Found leak from left side down side, installed clear door and ran unit.mfound water getting past door gasket. Replaced gasket and ran unit. Verified no leaks ; used 1 W11483553 (GASKET) from stock"
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258FEZ06
Near Northampton, Massachusetts 01062
Mike K.
Job Details:
12/21/2023
"Unit under 1yr wp warranty per service bench. Rf door not sealing upper right hand side and top. Door had been switched when installed. Reformed seal and sealing fine. Instructed to leave door closed for next several hours to let door gasket reform.Unit is also out of level, but adjustment are already at max to level front to back, no further adjustments can be made"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
12/21/2023
"8033892692 Mary call first and for everything complaint left rear front, right rear right elements will not heat at all. I found three infinite switches have failed. I found front right element appears to have never been plugged in correctly. Main power wire had grounded out to frame, causing element damage and harness damage leading to failure of front right infinite switchand element infinite switch for front, right element element, and harness. Harness on back order office to call when part comes in.; ordrng 1 WP3149400 (Infinite switch) and 1 W10823696 (Element front right) and 1 W11134602 (Right cooktop harness), used 2 WP3149400 (INFINITE SWITCH) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, South Carolina 29745
Mitch H.
Job Details:
12/21/2023
Tested and ran diagnostics. All fans operating properly and quietly. Found damper making rattling noise as it moves. Ordering damper.; ordrng 1 WPW10479155 (Damper)
We serviced a
MAYTAG DISHWASHER
Model MDB8959AWS6
Near Torrington, Connecticut 06790
Jimmy R.
Job Details:
12/21/2023
"Checked over unit due to leaking water and found water had been leaking from the front of machine, removed kick panel and checked all connections and drain hose found all ok. Ran unit and noticed machine was tipped forward and the front legs had fallen down, fixed level of unit and secured front legs to stay ran unit threw a normal wash and a heavy wash and no leaking, rechecked drain line and water connection and all are dry, unit operating to specs ; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS0
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
12/21/2023
"Cx complaint that the units broil element heats more on all oven settings. I inspected the unit to confirm the complaint. The bake element heats during bake, the bake element ohms are 24 ohm within range. The broil element is very bright on even on bake cycles. I traced the schematics and the K2 relay is stuck open. I removed the red wire from the thermal fuse while the oven was off and there was still 123v on the blue wire at the thermal, there shouldnt be unless the oven is on. When I reconnected the red wire there was 123v from the open relay at p 5-4, there shouldnt be when the oven is off. The 7nit needs a new control board to resolve the issue. I quoted the cx for the parts and collected the service call by CC. The cx does not want to repair the unit.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Charlotte, North Carolina 28213
Robert A.
Job Details:
12/21/2023
Cx complaint that the unit bangs aggressively to begin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The unit did aggressively shake during spin. I checked the leveling feet and one of the leveling feet came out of position. I corrected the position and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
12/21/2023
"Customer complained back right burner not working. Asked customer for purchase recipe, tenant said she was renting and called someone, they said landlord was coming. Landlord came and said he was told by whirlpool that they could tell it was under warranty. Informed him since unit isnt in entitlements proof of purchase is needed. No one in office was available, customer called whirlpool , customer service said that it was in warranty 5-30-23. Technician got on the phone with me and said it is showing in their entitlements that it is in warranty. Double checked model serial number and she said yes its showing as 5-30-23 purchase date. Replaced parts from pre id ts. Verified proper operation of left rear burner . ; dspstn on spec-tagged invntry: 1 WP3149404 INFINITE SWITCH"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Hadley, Massachusetts 01035
Mike K.
Job Details:
12/21/2023
"Replaced main control board, ran broil for over 5 minutes with no issue."
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
12/21/2023
Range displaying f8e0( upper cooling fan too low) this model only has a convection fan. The control isnt programmed properly. Called tech support needs new control.; ordrng 1 W11594263 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Charlotte, North Carolina 28216
Robert A.
Job Details:
12/21/2023
Cx complaint that the units lid is not opening. I inspected the unit to confirm the complaint. I found the lid lock not engaging. I replaced the lid lock with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
SAMSUNG OVEN
Model NE594R0ABSR/AA
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
12/21/2023
Replaced convection fawns verified working with n convection bake.
We serviced a
KITCHENAID OVEN
Model KFGD500ESS11
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/20/2023
"Cx complaint that the units door are misaligned. I inspected the unit to confirm the complaint. I found the unit works fine, oven and burners. The discrepancies in the door alignment can barely be noticed. The cx sees the area where the top of the lower door and bottom of the upper door meet is uneven. I explained that way he doors pivot at the hinges will not allow them to be perfectly even with the depth of the gasket. The cx is not satisfied with the answer. The unit functions are fine and the unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/20/2023
The parts were installed and unit was tested. The unit works as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Thomaston, Connecticut 06787
Jimmy R.
Job Details:
12/20/2023
"Removed old compressor and brazed in new filled unit with 6.00 oz 134 a and checked cooling, unit started to cool shut unit down and replaced harness and door sealed door control with silicone to stop water from getting in. Plugged unit back in and both section are now cooling and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
12/20/2023
Installed wash motor assembly. Ran diagnostics cycle successfully. Showed customer it works.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Charlotte, North Carolina 28273
Jeff L.
Job Details:
12/20/2023
Found the washer completely dead power good at outlet apparently there was some kind of surge thru the wiring harness that took at all operations ordering parts to make a good repair. Office will call customer when parts come inPart#W11478525Part#W11419052Part#W11394572Part#W11112750; ordrng 1 W11478525 (UI) and 1 W11419052 (Control) and 1 W11394572 (Lid switch) and 1 W11112750 (Harness)
We serviced a
MAYTAG WASHER.
Model MVWX655DW1
Near Charlotte, North Carolina 28278
Jeff L.
Job Details:
12/20/2023
Found drain pump not working just humming took hoses off to see if something was caught. There wasnt anything found motor completely locked up needs new pump also found a good bit of gear case fluid all over plastic cover for pulleys. After showing the customer the fluid underneath they decided to get new unit; used 1 W10876600 (Drain pump) from stock
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Suffield, Connecticut 06093
Mike K.
Job Details:
12/20/2023
Replaced heating element per service pointer and covered under authorization S17304.Ran diagnostic cycle and verified not leaking.; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/20/2023
"Led lights out, deli drawer out, not cooling either section, compressor/fans not running. Diverter constantly clicking.Ran test 4, compressor never came on. Wont come on in test 5 either. Buzzing on power board, led board, no visible damage to any of the boards. When first unplugged / plugged would start as normal, normal Home position diverted sounds, compressor would come on for a second then go off and just making a clicking at diverter. Attempted multiple times disconnecting reconnecting connectors, tapping on relays, then one time it restarted and unit running, compressor/fans running and deli drawer control on. Buzzing on boards stopped. Lights are all still off. With the abnormal buzzing at power and led board would replace them before any individual lights.Redid all connections on led board and now lights are on as well. Keeping quote for power board, but as of now everything is back up and running."
We serviced a
WHIRLPOOL WASHER
Model MVWB755DW0
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
12/20/2023
"Unit stopped mid cycle, no lights, no response, cs did cycle breaker and nothing. Unit has 120vac at control board, verified no response. Ordering u/i and control.Office to contact cs when parts come in to schedule return.; ordrng 1 W10914560 (Console) and 1 W10812424 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
12/20/2023
"Replaced cooktop and tested burners, all test good and no noise coming from new cooktop when pressed"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Longmeadow, Massachusetts 01106
Roger R.
Job Details:
12/20/2023
Installed new gas valve on unit and responding the same way Gave customer the number of the circuit breaker company. This falls under service pointer number W11525530
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Ellington, Connecticut 06029
Amanda R.
Job Details:
12/20/2023
Customer requested Gary did quote for inner door like Gary said in previous visit ; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near East Windsor, Connecticut 06088
Amanda R.
Job Details:
12/20/2023
Burners work but control not powering on terminal block good all connections plugged into control power out of outlet is incorrect power cord burnt
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near East Windsor, Connecticut 06016
Amanda R.
Job Details:
12/20/2023
Replaced wash plate and started vinegar bath ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Enfield, Connecticut 06082
Amanda R.
Job Details:
12/20/2023
Strike broken replaced tested starting normally ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Pineville, North Carolina 28134
Jeff L.
Job Details:
12/20/2023
Running behind and this job is gonna take a while have to put a whole new harness on this unit from coax cable in 4x4 box to every component on dbl wall oven. Spoke with crystal and rescheduled for 12-21-23. Advised customer I will arrive at 7 am this job could take up to 2 to 2 1/2 hrs. Left parts with customer. ; schdld next appmnt for 12/21 THU AM
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
12/20/2023
Replaced parts unit ran and checked okCall complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Charlotte, North Carolina 28277
Jeff L.
Job Details:
12/20/2023
Replaced parts ordered by previous tech unit ran and checked okCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
12/20/2023
Washer stops mid cycle. Checked hot and cold screens they were clogged. Instructed customer on how to clean. Ran calibration then self test all checks ok.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBL0
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
12/20/2023
Found hinge broken causing door to fall down hard. Installed new hinges and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Bolton, Connecticut 06043
Jeremy B.
Job Details:
12/20/2023
"Installed new parts and found worn belt and hub replaced and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE , used 1 W10528947 (HUB), and 1 WPW10006384 (BELT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
12/20/2023
I replaced the freezer door. Heated door gasket up on freezer door. Tested operations door is closing properly every single time. No frost buildup inside a freezer at this time. Everything is now working properly. No additional issues I can see or hear at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHW06
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
12/20/2023
Complaint ice maker hanging plastics broken and unit leaking on floor. I found complaint true I replaced ice maker customer stated another company has been out and has serviced Ice maker and even replaced the door once. Serviced five times now by them. I inspected water pressure is fine I found fill tube had ice that caused over spray in diagnostics I melted and retested no overspray now I also adjusted harness to also prevent overspray. Called Tech-Line they confirmed other company had been out 5 times for ice related issues file number 7738064170 ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HSS22
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/20/2023
Complaint vent on the bottom of the oven is broken fell off while opening door. Notified customer part may be considered a cosmetic part but considering customer was opening the door and part broke. Im going to try and cover. Placing part into authorizations told customer we would quote for part if it is a cosmetics part.; rqstng P&A on 1 W11369892 (Vent ss)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
12/20/2023
"Complaint, microwave, burning smell occurring every time it is will not heat or work more than a minute then unit will start working fine again after it has cooled down. I found burning smell is due to magnetron overheating due to fan being unplugged. I plugged in fan secured connector and made sure no additional issues are occurring. I found it was taking over three minutes to heat water one cup eight fluid ounces of water to 189?. I found magnetron magnets had come detached from magnetron. I replaced Maggotron unit now is boiling water in one minute 189? in a minute. Microwave power cord was wedged in and microwave was wedged into cabinetry took a while to remove.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"
We serviced a
WHIRLPOOL RANGE
Model JES1750FB0
Near Somers, Connecticut 06071
Amanda R.
Job Details:
12/20/2023
Bake element broken replaced heated oven up to 400
We serviced a
SAMSUNG DRYER ELECTRIC
Model DV36J4000EW/A3
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
12/20/2023
"Dryer not heating. Found open element and open high limit. The wires that go to the high limit have been bypassed so needs new harness, element assy, and idle is worn. Quoted customer they will pass."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
12/20/2023
Arrived and refrigerator was in defrost and heater was on. After a few mins the compressor came on and there was a even frost pattern ( took pic) put on gauges found -3low side and 85high side. Checked for leaks and found none. Called tech support and documented my findings. No recommendations for repair was given this SR#7738068015; dspstn on spec-tagged invntry: 1 WPW10128551 EVAP MOTOR
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
12/20/2023
Installed new parts and ran calibration then self test all checks ok.
We serviced a
BOSCH DISHWASHER
Model SHEM3AY55N/27
Near Medway, Massachusetts 02053
Aimee Z.
Job Details:
12/20/2023
"White spots on dishes cust complaint and soap not dissolving.ran cycle with cups to test wash pump,cups filled fine with water Theres a lot of suds in dishwasher advised Cust to use finish lineRinse and scape dishes not wasWash pump working fine and heater Advised customer to to heat water at sink before runs water entering dishwasher should be 125Cust cleaned dishwasher and refilled jet drySpots baked on soap on dishes."
We serviced a
WHIRLPOOL DYER
Model WED4815EW1
Near Milford, Massachusetts 01757
Aimee Z.
Job Details:
12/20/2023
"Installed blower wheel, cycling tstat, heater and tuneup kit and tested hea"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Brookfield, Massachusetts 01506
Gary V.
Job Details:
12/20/2023
"Inspected and found vibration coming from compressor mounts and base mounting, adjusted mounting and base connections, vibration is no longer happening. All other functions test fine."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near New Braintree, Massachusetts 01531
Gary V.
Job Details:
12/20/2023
Installed new freezer door and all functions test normal.
We serviced a
THERMADOR REFRIGERATOR
Model KBURT3671A02
Near Leicester, Massachusetts 01524
Gary V.
Job Details:
12/20/2023
"Found expansion noise on capillary into evap, insulated and noise went away, no additional charge."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB09
Near Worcester, Massachusetts 01607
Gary V.
Job Details:
12/20/2023
Techline SR#7738008632. Pressurized system with nitro and found cabinet leak in compressor compartment. Techline advised not repairable.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/20/2023
Cx complaint that the units MW light does not work and the UI is intermittent in response occasionally. I inspected the unit to confirm the complaint. I found the MW has blown and needs to be replaced. I found no error codes but the UI is slow in response and the time keep going off though its reset multiple times. The unit needs a new UI and control board as well as a light bulb. Im ordering the parts for the return visit.; ordrng 1 W10886919 (MW light bulb) and 1 WPW10490593 (Lamp holder) and 1 W11093254 (UI stainless) and 1 W11179310 (Control board)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ0
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
12/20/2023
"Cx complaint that the unit throws an error code. I inspected the unit to confirm the complaint. I found error codes: f8e4 f9e1. I cleared the codes and checked the garbage disposal. It was still plugged, the disposal plug needs to be removed to drain properly. The float switch connector was loose. I secured the connector. The unit was not hooked up to water supply so I could no test a service cycle. The unit is good to go. No one was on site while I was there, its a new construction home."
We serviced a
WHIRLPOOL COOKTOP
Model WCC31430AW03
Near Davidson, North Carolina 28036
Robert A.
Job Details:
12/20/2023
"Cx complaint that the units large burners are not working. I inspected the unit to confirm the complaint. The RF burner does not work at all, the LR burner works intermittently. The ohms reading for the 2 other burners are 32 ohms. The larger ones read OL & .278ohms. The unit needs new larger burners to resolve the issue. Im ordering the parts for the return visit.; ordrng 2 W11396790 (Large burner coils)s"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Davidson, North Carolina 28036
Robert A.
Job Details:
12/20/2023
"Cx complaint that the unit is not advancing through cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I ran a service cycle, all components worked except spin and agitate. I checked under the unit and the capacitor has leaked oil, various parts under the unit need to be replaced to resolve the issue. The capacitor, clutch, belt and shield need to be replaced. I used a capacitor from TS, Im ordering the remaining parts for the return visit.; ordrng 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10721967 (Cam clutch kit) and 1 WPW10427633 (Shield), used 1 W11428524 (CAPACITOR) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
12/20/2023
"Cx complaint that the unit shakes and vibrates aggressively. I inspected the unit to confirm the complaint. I found an error code: f7e4. I ran a service cycle, all components passed but he basket shook more than normal. The unit needs new suspension to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11130362 (Suspension)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Charlotte, North Carolina 28277
Robert A.
Job Details:
12/20/2023
"Cx complaint that the units cooktop is not heating. I inspected the unit to confirm the complaint. All cooktop burner are working fine. I ran a bake and broil cycle, broil worked but bake did not. I pulled the unit out and checked the bake element and connectors. I found a bake element connector loose. I secured the connector and verified 246v going to the bake element. The unit is working as designed. The garage was open when I arrived, I tried to close it when I left but it would not close. So I left it open as it was."
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HV06
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
12/20/2023
"Tested unit and found microwave light staying on all the time and not shutting off, checked bulb and found 120v being sent from control all the time causing bulb to stay on control faulty. Replaced control and tested light found light now shutting off and all operations working to specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/20/2023
"Installed regulator and tested water dispenser found unit now dispensing water properly, checked all other operations and unit is now working to factory specs"
We serviced a
BOSCH REFRIGERATOR
Model B22CS80SNS/03
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
12/20/2023
"Checked over unit and found machine coming on but not cooling, checked controls and found unit responding to adjustments of temps fans running in fridge and freezer but no cooling and no compressor running. Checked power to compressor and found no power coming out of inverter to start compressor inverter faulty will order and return with new ; ordrng 1 00647583 (Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290VEP8
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
12/20/2023
"Checked over unit and found freezer door not closing frost building on items and ice maker not making ice, checked ice maker and found ice bin full of frozen water found ice maker stuck and cycling water over causing ice bin to freeze up and tracks to freeze and not move, melted ice and removed bin found door switch full of ice not turning on ice maker or light fixed light switch and cycled ice maker, unit is now making ice and filling properly. Checked door and found tracks also frozen from ice maker over flowing, melted ice in tracks and lubed checked door and unit is now closing and sealing this will stop ice building up. Checked over rest of unit and found condenser built up with lint causing poor air flow cleaned and unit is now operating to specs"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
12/20/2023
"Tested unit and found stove would error out and never heat up, cooling fan just running and not shutting off. Ran a diagnostics cycle and checked errors found F9e0 mis wired,f1e1 internal error,f1e0 internal error,f2e0 keypad disconnected, f2e1 stuck or shorted key checked wire connection and found unit wired properly 120v coming into machine. Checked control board and found constant 120v going to cooling fan all the time replay on control would not shut off fan, main cntrl faulty will order also will order new touch panel from stuck key and cooling fan to be safe from running All the time ; ordrng 1 W10913685 (Control panel) and 1 W11100100 (Cntrl) and 1 W11107275 (Cooling fan)"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ4
Near Farmington, Connecticut 06032
Chuck M.
Job Details:
12/20/2023
Customer complaint is that aqua lift feature was not working. Customer was not hitting key correctly. Aqua lift is working properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Huntersville, North Carolina 28078
Ryan S.
Job Details:
12/20/2023
"Upon arrival checked over refrigerator, refrigerator was plugging in and running, refrigerator temp was 40? and freezer was 2?. Ice was In freezer and evap had full frost pattern. Customer said that unit had beem cooking perfectly fine since repaired last , only drawer wasnt working. Inspected and found harness to drawer was cut, possibly when installed. Replaced from pre id parts, verified proper operation and showed customer. ; dspstn on spec-tagged invntry: 1 W10832994 COMPRESSOR and 1 W11170612 HARNS-WIRE"
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, North Carolina 28031
Ryan S.
Job Details:
12/20/2023
"Customer complained unit tripped breaker while running self clean. Says electricians came out , when unit is plugged into a gfi it trips right away, but runs on a normal circuit it doesnt trip. Visually checked all wires behinde and under unit. Didnt see any thermal damage or cuts. Unplugged all wires from main control board, and extension board beside it under unit, and both spark module control boards and unit still trips breaker. Ordering main harnes and chord harness for possible short. Scheduled return call for 12-28-23 am ; ordrng 1 W11448064 (Main harness) and 1 W10624584 (Chord harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Cornelius, North Carolina 28031
Ryan S.
Job Details:
12/20/2023
"Customer got overfill error codes, found little to no water in overfill tray when arriving , customer said error code went away, ran unit the whole time I was here working on another appliance (1-1/2 hours) no leaks detected. Informed customer to mind how dishes are placed in unit and to check for suds, to reference owners manual for more info. Verified unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Denver, North Carolina 28037
Ryan S.
Job Details:
12/20/2023
"Customer complained unit not washing dishes. Foudn sump bad, power to sump but sump not running. Replaced from ts. Reassembled and ran unit, unit now operating as designed, ; used 1 W11025157 (MOTOR/SUMP) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290VEMS
Near Grafton, Massachusetts 01560
Aimee Z.
Job Details:
12/20/2023
Found the damper Cntrl noisyIce maker is leaking and track broken right sideReplaced damper Contrl had on truck stockWaiting for ice maker to be delivered.; used 1 WPW10594329 (Cntrl) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Grafton, Massachusetts 01536
Aimee Z.
Job Details:
12/20/2023
Installed suspension rods and went over Cust education Also customer fixed location of washer
We serviced a
WHIRLPOOL DRYER
Model WED8000DW4
Near Mendon, Massachusetts 01756
Aimee Z.
Job Details:
12/20/2023
"Found bear broke by heater, replaced bearings and pulley and tested complete; used 1 4392067 (Tune up kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model GHW9250MW1
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
12/20/2023
Customer complaint is that washer was filling and overflowed onto carpet. Found inlet valve was not closing completely. Replaced inlet valve and tested. No water coming through once washer is off. Checked ok. ; dspstn on spec-tagged invntry: 1 WP8181694 VALVE
We serviced a
WHIRLPOOL MICROWAVE
Model RMC275PVS00
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
12/20/2023
Installed high limit thermostat and tested. Oven is heating. Showed customer it works. ; dspstn on spec-tagged invntry: 1 WP9759243 THERMAL KIT
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS05
Near West Hartford, Connecticut 06117
Chuck M.
Job Details:
12/20/2023
"Installed UI and Valve. Ice maker is broken out of box. Ice door is incorrect re ordered ice door and ice maker. Also ordered filter housing. ; ordrng 1 W11189145 (door-ice) and 1 W11451366 (Filter Housing) and 1 W11557001 (Ice maker), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KWH1
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
12/20/2023
Installed vent and panel. Checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Avon, Connecticut 06001
Chuck M.
Job Details:
12/20/2023
Customer complaint is that dishwasher is not working properly. Ran diagnostics and found error codes F2e1 stuck key. F6e1. Found spray arm not turning. Wash motor diverter is not changing positions. Found food debris in all spray arms. Console is intermittent. Quoted P&L. Customer will buy new