Service History 358 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 12/22/2023

Found timer not working on time setting also the drum is shaped like a egg need two parts for good repair. Office please reschedule when customer calls inPart#WPW10436303Part#W10899578***please drop ship drum to customer please***; ordrng 1 WPW10436303 (Timer) and 1 W10899578 (Drum)

We serviced a

GE COOKTOP

Model PHP9036DJ5BB

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 12/22/2023

Installed new front burner and tested complete

We serviced a

KITCHENAID ICE MACHINE

Model KUIX535HPA00

Near Norfolk, Massachusetts 02056

Aimee Z.

Job Details: 12/22/2023

"This time Cust had runningIce is thin and water found the cabinet hot and was restricting air flow very hot, cleaned and advised Cust to leave Cust cover off ice maker advised customer to wait week end and call us"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0JS0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found oven not heating up and erroring out, checked errors and found F6e1 oven over temp when heating, checked oven sensor and found reading 800 ohms should read between 1,000-1200 replaced faulty sensor and heated oven to 350 degrees checked temps and unit is now heating and operating properly ; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found machine would never start a cycle unit would come on start and go right to done, checked errors and found tachometer error checked actuator during a test cycle and found no engaging, replaced faulty actuator and ran a calibration cycle unit went thew, ran a wash cycle and machine went right to done again never washing. Checked harness and found when moved harness and ran unit would go threw and work once moved again it would stop harness faulty going to actuator. Will order new harness,cntrl and valve due to cold water slow and valve is very noisy no settlement in screen.; ordrng 1 W11626074 (Cntrl) and 1 W11513255 (Valve) and 1 W11643701 (Harness main), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found washer stuck in a drain cycle and unit would not stop, ran diagnostics and found errors F0e5 off balance load f0e2 over suds canceled out unit and recalibrated machine unit went threw as designed. Ran a wash and spin cycle and unit is now going threw as designed, advised customer on over suds and running vinegar thew a clean cycle also water pressure would come in normal then slow way down advised it may get to a rinse and start over they will be fixing the water and it should be ok after."

We serviced a

AMANA DRYER

Model NED4655EW1

Near New Britain, Connecticut 06051

Jeremy B.

Job Details: 12/22/2023

Dryer not heating. Found open high limit. Replaced and tested found very little flow of air exhausting. Found lint Shute clogged. Cleaned and tested all checks ok with dryer. The vent is very long and must be cleaned and shortened.; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS00

Near New Britain, Connecticut 06051

Jeremy B.

Job Details: 12/22/2023

Oven not working. Found it in demo mode. Was able to get out of demo mode and program all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV00

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 12/22/2023

Found led in fresh food section burnt out causing lights to flicker. Customer will buy new bulb and replace themselves.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/22/2023

Installed new outter tub and basket but when trying to get tub ring on the tub is slightly warped and tub ring not fitting. Found control pane cracked meds new. ; ordrng 1 W11219115 (Outter tub) and 1 W11478525 (Control UI) and 1 W11590590 (Tub ring) and 1 Xtratime (Xtra time)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near East Hampton, Connecticut 06424

Jeremy B.

Job Details: 12/22/2023

Water leaking at the bottom from the motor sump assy. Needs a new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 12/22/2023

Washer is in a Commercial dry cleaner and laundry and used for commercial purposes. Advised customer that warranty will not cover a home washer for commercial use. Advised customer to call Maytag commercial division or if he needs guidance through the process to call our office. No work performed.

We serviced a

WHIRLPOOL DRYER

Model Medx6stbw1

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 12/22/2023

"Customer had start switch removed when I arrived, reinstalled, tested, dryer would shut off after a few seconds. Tested and secured connection on back of timer, dryer and all controls and components now operating properly. Collected for service call on cc."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Hartford, Connecticut 06114

Jeremy B.

Job Details: 12/22/2023

Ice still forming on evap causing poor cooling. Needs new defrost control and harness with bimetal. ; ordrng 1 W11577965 (Defrost control) and 1 W11577969 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW00

Near Worcester, Massachusetts 01604

Aimee Z.

Job Details: 12/22/2023

"Wrong lights order center light led and needs new gasket right doorCust has broken shelf right door bottom bucket shelfCwa cost 67.22; ordrng 1 W11527432 (Led light) and 1 W10830276 (White gasket), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/22/2023

"Tested dishwasher, confirmed unit leaking from heater at back right. Removed heater, found both washer eaten away and missing. Replaced heater, tested, no leaks found. Dishwasher operating properly.; used 1 W11537778 (Heater) from stock"

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/22/2023

"Disassembled, found that one wire of harness was pinched between valve bracket and front panel and shortened. Replaced harness, spark module and igniter. Reassembled, tested, all cooktop burners and oven operating properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/22/2023

Installed cam and inlet valve. No leaks found. Checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 12/22/2023

Customer complaint is that dishwasher was not getting water. Ran diagnostics cycle and no error codes. Washer filled but did not wash. Motor just clicks. Ordered wash motor assembly.; ordrng 1 W11613479 (Wash Motor Assembly)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found washer would only put cold water into machine never hot water, cycled hot valve on and unit never would come on. Removed console and found hot selinoid connection only connected with one terminal this was not allowing power to valve fully and never coming on, reattached and hot water came right on and all operations are now working to specs"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 12/22/2023

Found wire loose in 4x4 box reattached unit ran and checked ok

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/22/2023

"Tested unit due to not cleaning and found errors F9e2 draining or drain pump electrical issue f8e4 inlet over fill switch open, let unit and checked water levels found ok used clear door and checked washing found middle wash arm spraying water from center of wash arm checked wash arm and found split and not sealing causing water to flow out of middle and never move wash arm. Will order new diverter and manifold parts tentative p/a ; ordrng 1 W11545334 (Manifold) and 1 W11507999 (Feed tube), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model MDE2500AYW

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found when tumbling dryer would make an awful squealing noise, removed drum and found rear right roller rusty causing noise, lubed rollers and idler and cleaned shaft roller is now operating normally. Ran dryer and unit is working to factory specs ; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP33002535 BELT , and 1 WP6-3700340 IDLER PULLEY"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM10

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 12/22/2023

"Checked over unit and found fridge temps all over the place and not holding sometimes the fridge would freeze and the freezer would be warm then the fridge would be warm, checked frost pattern and unit would frost up and stop almost half way and unit is making a gurgling noise, tried to recharge unit and same issue frost pattern would not advance, unit is restricted and may have a leak in cabinet will need to flush with nitrogen and pump down to find leak. Unit should be replaced with a new fridge, will order evaporator and couplings to be safe extra time needed plz ; ordrng 1 W11562258 (Evaporator) and 1 W11504445 (Coupler) and 1 W11504449 (Coupler) and 1 W11504449 (Coupler) and 1 W11506635 (Stub)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 12/22/2023

"Tested unit and found machine not washing and not spinning out clothes ran a test cycle and found agitator spinning out of control when unit shifted into a spin found when agitating the agitator would move super slow and make a loud noise, tried to remove agitator but is is ceased to the Gearcase checked actuator and motor and found motor pulley loose and not grabbing actuator making noise and not shifting into a full cycle. Will order new actuator,motor,hub Washplate, capacitor and screw for Washplate parts tentative p/a extra labor and time needed ; ordrng 1 W10902814 (Washplate) and 1 W10528947 (Hub) and 1 W10752187 (Screw) and 1 W10913953 (Actuator) and 1 W11395618 (Capacitor) and 1 W11283592 (Motor), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/22/2023

"Customer complained unit cuts off randomllu after 10 or so minutes of running. Even on timed dry, but will cut back on after it possibly cools down. Ran unit and found motor making loud noise and also drum wheel making noise, ran unit and unit didnt cut off at about 10 mins of running,called Saftey to report issue, they recorded findings. Needs motor, fan wheel and dryer repair kit. Quote 490$ for repair and saved quote. Customer didnt want to repair unit."

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL07

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 12/22/2023

"Returned to install all parts ordered. Installed spark module, orifice tubing switch harness and cooktop. Reassembled and ran all. Burners, all burners ignited properly, verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 12/22/2023

"Customer complained unit wont start. Found door switch good, thermal fuse good. Proper power to unit. Found power to timer and motor. Found exhaust pipe inside unit was. Or proper installed so debris and lint were filling inside of unit, which shorted out motor, and timer. Ordering motor, timer, start switch and fan wheel. She doe return time for 12-28-23 am. ; ordrng 1 WPW10448901 (Motor) and 1 WP3977456 (Start switch) and 1 W10854240 (Timer) and 1 WP696426 (Fan wheel)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 12/22/2023

Customer complained unit not heating . Found unit not getting proper voltage. Proper voltage at receptacle but receptacle was not transferring power to the pigtail. Unit needs new receptacle. Informed customer to call electrician.

We serviced a

MAYTAG DRYER

Model MEDB200V00

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 12/22/2023

"Customer complained unit drying but not well. Found exhaust was clogged, also found door latch was broke. Causing door to pop open during run. Replaced door catch, unit working properly when not hooked up to vent in home. Informed customer to get exhaust in home cleaned. ; used 1 279570 (CATCH KIT) from stock"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 12/22/2023

Installed new main board again and this time unit responding properly. Heating ok and not abnormally noisy.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 12/22/2023

Replaced UI posting message please select a available cycle and they all are available. Also found service bulletin on this station g check the ribbon on UI. the ribbon was attached faulty UI needs replaced. Replaced UI unit ran and checked okCall complete

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GSS25LSLNCSS

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/22/2023

"Installed new heater, limiter and main control to rectify a no defrost issue. All ok"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 12/22/2023

Installed new main control and unit working properly and responding well ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

We serviced a

WHIRLPOOL RANGE

Model JDRP636HL00

Near Holland, Massachusetts 01521

Amanda R.

Job Details: 12/22/2023

Replaced door hinges door closing normally

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Southbridge, Massachusetts 01550

Amanda R.

Job Details: 12/22/2023

Bake ignitor not glowing getting power replaced ignitor tested operation normal ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

SAMSUNG RANGE

Model NE63T8111SS/AA

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/22/2023

"Inspected and found multiple problems, both front burner switchs are shorted because the seal to touch display and switchs is deteriorated causing spillage from cooking to migrate down into switchs and electronics, will submit estimate for parts needed and call customer with return date.; rqstng P&A on 2 DG44-01006C (Surface switch)s and 2 Dg63-00715a (Gasket seal)s and 1 DG96-00776B (Touch assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/22/2023

"Installed parts listed and cycled back on, tested fine now.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC and 1 W11457241 PAN-DRIP"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/22/2023

"Arrived and found ui panel came incomplete, need additional parts, will order and return.; ordrng 1 W11662667 (Ui harness) and 1 W11627516 (Encoder) and 1 W11633359 (Controller)"

We serviced a

KENMORE DISHWASHER

Model 665.13032K114

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 12/22/2023

"Unit leaking from hose between sump and pump. To repair unit will need to be pulled out, electric looks like it will need to be disconnected, too short to pull out attached.Quoted for hose assy/ labor. Accepted.Cs knows the electric will need to be turned off at breaker and disconnected from unit. New hose comes with screw closure clamps.; ordrng 1 W10445975 (Sump to pump hose connector)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Granby, Massachusetts 01033

Mike K.

Job Details: 12/22/2023

"Verified nothing between tub/basket , removed tub ring and nothing visible, nothing seen from below.Replaced actuator as only error previously was F7e1.Ran self test fine, there was an f8e1 error in history today, long fill. As noted before flow is not great but is going through a prefiltration unit. Ran normal cycle through fill and into agitate, cancelled and drained fine.; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"

We serviced a

MAYTAG RANGE

Model MER7700LZ2

Near Belchertown, Massachusetts 01007

Mike K.

Job Details: 12/22/2023

"Unit under 1yr wp warranty per service bench. Cs just received unit, flipping circuit breaker when plugged in. Found l1 connectivity to ground on unit, found light socket lead touching rear panel. Adjusted and cleared. Verified all burners functioning, bake and broil functioning.Light will not turn off. Light relay on main control.Pulled bulb out of unit so customer can use until repaired.Ordering control/bulbOffice to contact cs when parts come in to schedule return visit ; ordrng 1 W11548762 (Control) and 1 WPW10571723 (Bulb)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/22/2023

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found the unit is getting 245v at the wall and terminal block. I found the TCO fuse has blown and needs to be replaced. My TS says I have 2 but there is 0 on my van. Im ordering the part for the return visit.; ordrng 1 279816 (TCO kit)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/22/2023

Tested and ran diagnostics. Found F1E1 control board error. Relay on board bad. Requesting P&A for control and console.; rqstng P&A on 1 W11448962 (Control) and 1 W11600634 (Console)

We serviced a

SAMSUNG RABGE

Model NX60A6511SS

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 12/22/2023

Oven not going over 175 In bake. Found weak igniter. Replaced and preheated to 350 all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 12/22/2023

"Found dryer drum has paint coming off. Was not painted properly and will need to be replaced. Will order new drum. ; ordrng 1 W10899578 (Drum, complete)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/22/2023

Found stator motor cover loose checked the bolt to make sure it was not broke off or defective and it was fine. I put bolt back on and tightened unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVWC6ESWW1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 12/22/2023

"Unit will not start. Cs pries open top of unit and control is broke off the console. Found the issue was a failed lid switch, jumped and was ably get unit to start a cycle, cant tell which because control dial is stripped.Unit would need a new lid switch, control and dial assy at the least. Dial is nla.Collected for service call only."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 12/22/2023

Spoke with Gabe the homeowner and he refused to pay for parts I spoke with Randy and he advised to go on out and take pictures and document what was happening. I went on out and they have ring door bell I rang several times and never got anyone to the door. I tried calling Gabe back to confirm someone was home but I didnt get a answer. They may have cancelled the call because I informed customer he had to pay for ice maker and water valve. At this time call complete; dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE and 1 W11557001 ICEMAKER

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Somers, Connecticut 06071

Gary V.

Job Details: 12/22/2023

"Inspected and found cold side inlet valve failure, quoted and customer will call."

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/22/2023

"Not home, called office and confirmed"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 12/21/2023

Replaced parts ordered unit ran and checked ok

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28214

Robert A.

Job Details: 12/21/2023

"I installed the ordered parts and tested the unit for the cx. The unit is still starting and stopping. I checked incoming voltage and the unit was only getting 123v. The unit needs proper voltage to work properly. The issue is with the electrical outlet not the dryer.; dspstn on spec-tagged invntry: 1 279827 MOTOR 1 WP694089 BLOWER WHEEL , and 1 WPW10185982 TIMER"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 12/21/2023

"Cx complaint that the burner heads continue to click when the flames are turned off and the LF burner takes many attempts to light. I inspected the unit to confirm the complaint. I found the LF double burner screwed too tight together, I loosened the screw and the burner head worked much better. I checked the switch harness and I seen no visible damage. I did notice the 2 right burner igniters still click thought the burners are off. The unit needs a new switch harness to resolve the issue. The cx thinks the unit is in warrranty and will inquire about that first rather than pay for the repair today.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model A512

Near Somers, Connecticut 06071

Roger R.

Job Details: 12/21/2023

Found unit has bad snubber pads on washer base. Also has clogged cold water inlet and slow fill on cold. Ordering snubber kit and valve. ; ordrng 1 203956 (Damper kit) and 1 205613 (Valve)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 12/21/2023

Customer complaint is that dryer would not start. Tested voltage and it checked ok. Pressed start button and dryer started and is heating and working properly.

We serviced a

LG WASHER

Model wm2101hw

Near Windsor, Connecticut 06095

Gary V.

Job Details: 12/21/2023

"Inspected and found multiple problems, door gasket leaking, shock absorbers worn out, and entire tub loading with debris and residue build up, quoted for door seal repair to stop the leak, she will call if wants repair.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Chaplin, Connecticut 06235

Amanda R.

Job Details: 12/21/2023

Complaint making noise its vibration noise no saved errors not drying in one cycle recommended cleaning venting ; ordrng 1 W11525997 (Control) and 1 4392067 (Kit)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW

Near Charlotte, North Carolina 28212

Robert A.

Job Details: 12/21/2023

"The cx did not answer the door. The number is his mom, she called and texted multiple times. No one opened the door. I did not diagnose the unit.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/21/2023

Complaint refrigerator making loud noises not making ice. I found icemaker fill tube is frozen over will need water inlet valve will need heater and fascia and ice maker . Also found damper control is the cause of noise.; ordrng 1 W11658802 (Ice maker) and 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 W11637688 (Fascia) and 1 WPW10479155 (Damper)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/21/2023

"I replace controls, tested operations no additional issues found performed a control board DLMS calibration cycle as well. Also performed a quick wash cycle. No issues found all operations are functional."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ17

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 12/21/2023

"Complaint, buzzing, humming noise goes away when freezer doors opened. I found noises caused by vibrational noise from motor housing vibrating against back wall of freezer. I applied sealer gum, insulation, which dampened noise dramatically no parts needed, considered normal noise by manufacturer. page 14 and 15 buzzing popping hissing gurgling pulsating creaking cracking knocking are all normal per use and care guide."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SDZ0

Near Willington, Connecticut 06279

Amanda R.

Job Details: 12/21/2023

Replaced motor sump I left there last visit ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

We serviced a

WHIRLPOOL DRYER

Model MED5707TQ0

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 12/21/2023

Cx complaint that the unit is not turning on. I inspected the unit to confirm the complaint. The unit is getting 245v from the wall and at the terminal block. The thermal fuse is blown and needs to be replaced. I replaced the thermal fuse and tested the unit for the cx. I collected the payment by CC. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

KITCHENAID MICROWAVE

Model KMHS120KPS01

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 12/21/2023

Night light bulb blew replaced bulb then light wouldnt turn off needs new control ; ordrng 1 W11545876 (Control)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 12/21/2023

"Installed new suspension, adjusted legs so washer level. Ran calibration then self test. Had customer put load of towels in ran spin mode all checks ok. Instructed customer on proper load size."

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GL0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/21/2023

"Removed and replaced main control and console. Reassembled, tested dishwasher, all functions test good and dishwasher operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/21/2023

"Tested oven, found igniter not glowing or heating. Removed and replaced igniter, tested, oven now operating properly.; used 1 12400035 (Igniter) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Clover, South Carolina 29710

Mitch H.

Job Details: 12/21/2023

"Checked and tested. Found compressor not starting, just clicking. Took amp draw, found compressor pulling 14 amps trying to start. Compressor failed. Sealed system covered under 60 month warranty. Ordering compressor kit. Checked part availability and scheduled return for 1/2 AM. Collected for service call on cc.; ordrng 1 W10507884 (Compressor kit) and 1 2Xtime (2X time)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE304DSS0

Near Bolton, Connecticut 06043

Jeremy B.

Job Details: 12/21/2023

Found delay wash light not lighting needs new panel. ; rqstng P&A on 1 WPW10537414 (Control panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Enfield, Connecticut 06082

Roger R.

Job Details: 12/21/2023

Found loose door seals on both doors. Reheated both seals and reset back into channels. All set okay should be good.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Suffield, Connecticut 06078

Roger R.

Job Details: 12/21/2023

Checked unit found had off balance pause code F0E9 and nothing else. Unit checks okay.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Suffield, Connecticut 06078

Roger R.

Job Details: 12/21/2023

Found unit has a bad capacitor in the motor circuit. Quoted 79.99 plus tax for capacitor and$199 labor rate. Installed new capacitor and tested. Customer states they have authorization form whirlpool. Tried calling office. Was not able to get through. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS4

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 12/21/2023

Installed new wire harness due to intermittent ignition in oven. New harness working properly.

We serviced a

LG RANGE

Model LRE30757ST/00

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 12/21/2023

Installed new relay board for oven . Unit working properly and heating on all elements.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 12/21/2023

"Cx complaint that the unit is still making a knocking noise while it washes. I inspected the unit to confirm the complaint. I found no error codes, the cx has video of the noise. The noise occurs during agitate. I ran a service and calibration cycle, the noise did not appear in either cycle. I ran manual fast and slow agitate as well, still no noise. I honestly think the noise sounds normal from the slider changing directions because of the weight of the load. I called Techline to document the issue they considered the noise to be normal and do not recommend any parts replacement.Sr7738076144"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Charlotte, North Carolina 28227

Jeff L.

Job Details: 12/21/2023

Unit had bad gear case and washplate was locked on shaft like glue. Customer is getting a new unitCall complete

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 12/21/2023

Returned to install new cooktop. Installed cooktop. Showed customer verified proper operation.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 12/21/2023

Customer complained unit wasnt operating correctly. Found multiple f6e4 errors from recent dates. Ordering Ui panel and both appliance manager control boards. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W11297709 (UI panel) and 1 W11261167 (Control board) and 1 W11261169 (Control board lower)

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 12/21/2023

Customer complained unit lights falling out. Upon arrival found lights falling out of panel due to defective clips on lights. Ordering 36 light panel assembly. Informed customer office will call when parts come in to schedule return call. ; ordrng 1 W11321564 (36 led ligt panel)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ3

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 12/21/2023

"Checked and found display completely blank. Would not respond to any inputs. Checked and fuse is good. Requesting P&A for control and panel. Checked part availability, panel is on b/o. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11184553 (Panel) and 1 W11342846 (Control)"

We serviced a

WHIRLPOOL DRYER

Model WED8000DW4

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/21/2023

"Called, got voicemail, mailbox was full. Arrived, advised customer that this was a COD call. Customer says she has an extended warranty and was not going to pay the service call. Explained that if she has a warranty she has to go through the warranty company for service. No diagnosis or work performed."

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 12/21/2023

"Tested and ran diagnostics. No stored error codes. Ran component tests, found actuator just chattering and not shifting. Removed actuator, checked clutch, found it binding. Replaced clutch and actuator. Ran DLMS calibration, completed correctly. Ran component tests for agitate and spin. Actuator and clutch worked properly. Ran for diagnostics test cycle, when it reached wash actuator began chattering again. Found that if I turn basket by hand and restart it will work. Gear case is binding. Ordering gear case and agitator. ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator) and 1 2Xtime (2X time), used 1 W10913953 (Actuator), and 1 W10721967 (Cam) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 12/21/2023

"Ran washer and found unit making a grinding when spinning and agitator moving wile unit is trying to spin, ran diagnostics and found errors F7e5 shifter failure F5e4 lid not open between cycles f2e1 stuck key checked slider and found slider had come loose and started to melt the side of it from friction. Replaced faulty slider and recalibrated machine, ran a wash and spin and all operations are now working to factory specs ; used 1 W10734521 (SLIDER) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 12/21/2023

Installed new inverter box and plugged unit back on checked compressor and unit came on and is now cooling and operating to specs. Advised unit will need 24hrs so temps get regulate

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 12/21/2023

"Ran washer and found unit would make noise when customer was washing and spinning clothes. Checked for errors and found none ran a self test cycle and unit went threw properly added clothes to cycle and found when washing belt would make noise, checked belt and belt seems loose ran a spin and belt started to squeal super loud. Replaced faulty belt and ran another spin, checked all operations and unit is now spinning proper and no more noise ; used 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/21/2023

Installed new latch and leveled unit ran a wash cycle and all operations are now working to factory specs

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 12/21/2023

"Tested unit and found when running unit would not heat up and magnetron not making any noise, removed microwave and tested magnetron found power going to mag but not coming on, replaced magnetron and tested unit found unit making a loud buzzing noise. Found noise coming from transformer unit will need a new transformer also ordering capacitor and diode to be safe. Spoke with safety they had noted everything ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode), dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON"

We serviced a

WHIRLPOOL DRYER

Model WED9550WW0

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 12/21/2023

Customer complaint is that dryer was noisy. Found idler wheel and rollers worn out. Used repair kit from T/S. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 12/21/2023

Customer complaint is that dryer was not heating. Found high limit thermostat open. Replaced from T/S and tested. Dryer is heating. Advised customer to correct venting. ; used 1 279769 (THERMAL CUTOFF) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Woodstock, Connecticut 06281

Amanda R.

Job Details: 12/21/2023

Customer states leaked three cycles after switching to different soap tested today couldnt duplicate issue

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ1

Near Dudley, Massachusetts 01571

Amanda R.

Job Details: 12/21/2023

Fae5 Replaced sump assembly threw error code restarted it

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/21/2023

"Inspected and found the other ff compartment door switch broken, replaced that switch as well, cycled and tested fine now.; dspstn on spec-tagged invntry: 1 W11123941 SWITCH , used 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 12/21/2023

"Installed new inlet valve and cycled, tested fine."

We serviced a

LG DRYER

Model DLE7100W

Near Enfield, Connecticut 06082

Gary V.

Job Details: 12/21/2023

"Customer canceled, she will call back in if she needs service."

We serviced a

WHIRLPOOL DRYER

Model MDE5500AYW

Near Avon, Connecticut 06001

Chuck M.

Job Details: 12/21/2023

Customer complaint is that dryer had a burning smell. Checked inside dryer and no signs of any burning. Dryer is cycling properly and venting is clear. No problem found.

We serviced a

WHIRLPOOL DRYER

Model LER8857EQ1

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 12/21/2023

"Found dryer heating normally. When pulling the vent off back of dryer I noticed the vent underneath the house was broke off due to customer having insulation put under house last week. The dryer is working and operating normal. The problem is the venting is right thru the floor and hitting insulation backing heat and moisture back into dryer giving off a heated burn smell. I advised customer to have code pipe put in 4 galvanized pipe, there is nothing wrong with the unit.Call complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Charlotte, North Carolina 28278

Jeff L.

Job Details: 12/21/2023

Unit was not level all other operations are normal.. unit ran and checked okCall complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Belmont, North Carolina 28012

Jeff L.

Job Details: 12/21/2023

540-476-0237 William call to schedule appt. Tried to call office to schedule but no one was available Part#W11622490Part#W11414078; ordrng 1 W11622490 (UI) and 1 W11414078 (Tub seal)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Harwinton, Connecticut 06791

Chuck M.

Job Details: 12/21/2023

Installed dishwasher door panel. Checked ok.

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