Service History 357

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 06/24/2024

"Pulled error codes found f0e5 out of balanceFound hub stripped out inspection of the splines on gear case are good took photosCleaned splines with soft wire brush.And replace hub , spin basket is wobbling againCalled tech line spoke to SteveSpoke to Steve said unless Gearcase or hub was faulty Explained there been 2 tubs 2 Gearcase sand many hubsSteve said unless the Gearcase was rusty or a faulty partCust over loading washer and dont install any more partsSr 7739362410.Advised Cust to call her contract company if have problem.; used 1 W10528947 (Hub) from stock"

We serviced a

GE WASHER

Model GHW9400PW0

Near Denver, North Carolina 28037

Ryan S.

Job Details: 06/24/2024

"Customer complained unit stopped and chunks of plastic were coming out of front. Inspected unit and found inner basket is off-center when spinning. Found inner basket was grinding front portal of outer tub. Unit needs new in tub/spider gear new outer tub front and rear and new tub seal found in tub/spider gear no longer available Called Lisa to confirm. Informed customer unit is non-repairable , That are needed cannot be ordered . informed customer someone from his warranty company will be reaching out to him in the near future to resolve the matter. ; rqstng P&A on 1 WPW10269756 (Spider gear/ inner tub) and 1 W10772607 (Outer tub front) and 1 W10772618 (Outer tub rear) and 1 WP8181673 (Tub gasket)"

We serviced a

SAMSUNG DISHWASHER

Model DW80R5060US/SS

Near York, South Carolina 29745

Mitch H.

Job Details: 06/24/2024

Checked and found that dishwasher has an insect infestation. Likely the cause of board failure. Advised customer of situation. No service performed or parts ordered.

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Clover, South Carolina 29710

Mitch H.

Job Details: 06/24/2024

"Tested and ran diagnostics. Found F6E3 control error and F7E4 basket engagement error. Washer needs control and slider. Quoted customer for repair. Customer approved. Checked part availability and scheduled return for 6/25 AM. Collected full amount on cc.; ordrng 1 W11419171 (Control), used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near York, South Carolina 29745

Mitch H.

Job Details: 06/24/2024

"Customer had dishwasher pulled out. Removed and replaced inlet assembly. Reattached hoses. Tested dishwasher, filling, washing and draining properly with no leaks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/24/2024

"Customer complained unit icemaker will not produce ice upon arrival found icemaker had ice in it, but would not cycled press test button on bottom of icemaker, but unit was not cycle. Replaced icemaker from pre-ID truck stock ran test with button on bottom of icemaker, icemaker, cycled and filled with water verified proper operation of unit.; used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 06/24/2024

"Complaint evaporator making loud grinding noise. Noise increases when freezer door is opened. Noise comes and goes throughout the week. I found evaporator was frozen over unit. We will need a defrost heater, evaporator evaporator fan motor and control board technical service pointer to fix. No further issues foundwith refrigerator at this time; ordrng 1 W11546690 (Control) and 1 W11650661 (Heater) and 1 WP2169142 (Fan) and 1 WP2315549 (Fan mtr) and 1 WPW10384183 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/24/2024

Customer complained unit overfilled and wouldnt drain. Ran unit in service mode and all functions working in service mode. Ran quick wash and filled up too much and about overfilled. Checked pressure hose and pressure hose was hooked up properly and no holes in pressure hose needs new control board due to faulty pressure sensor. customer office will call after job is authorized and parts come in.; ordrng 1 W11170319 (Control board)

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LZ3

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 06/24/2024

Complaint oven making loud noise any time convection fan or air fryer function is used. I found convection fan motor is not centered unit has been declared non repairable by Whirlpool Tech-Line file number 7739361989 file number

We serviced a

WHIRLPOOL RANGE

Model Wfes3330rw0

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 06/24/2024

Replaced the part and burner working properly. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB09

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/24/2024

Complaint that the freezer side is icing up. Found bad gasket not holding to the door. Tried heating the part and still didnt hold to the door. Will order new gasket. ; ordrng 1 W11229610 (Freezer Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ01

Near Glastonbury, Connecticut 06073

Jeremy B.

Job Details: 06/24/2024

Found water line kinked causing no flow. Pulled refrigerator out and water now flowing.

We serviced a

MAYTAG WASHER

Model WTW5100HC1

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/24/2024

"Inspected and found f7e1, and f7e2 faults, motor and tachometer,, attempted to replace actuator and still faulting, found wire harness dangling loose under unit, probable broken harness, will submit estimate and call for return date.; rqstng P&A on 1 W11591637 (Wire harness) and 1 W11283592 (Motor) and 1 W11543996 (Main acu), used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 06/24/2024

"Sr#7739257284, replaced evap and compressor and new filter drier, attempted vacuum and didnt go into vacuum, pulled off filter drier and black sludge came out of filter drier, unit has been contaminated and capillary tube is plugged up. Unit deemed irreparable by manufacturer.; used 1 WPW10143759 (FILTER DRIER UV) from stock"

We serviced a

FRIGIDAIRE RANGE

Model FFGF3053LSJ

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/24/2024

"Inspected and found bake igniter worn out, and interior of oven cavity packed with black soot. Customer not going to repair."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/24/2024

"Tested unit and found machine would not spin or run a wash checked for errors and found F7e1 basket speed fault f8e1 long fill F7e6 motor fault F0e5 off balance load, ran a self test and found unit filling with very little water found cold water not hooked up to machine causing it to shut down and never complete a wash cycle, connected water to cold inlet and recalibrated unit machine now filling and washing to specs"

We serviced a

SAMSUNG REFRIGERATOR

Model RF28N9780SR/AA 06

Near Ludlow, Massachusetts 01056

Mike K.

Job Details: 06/24/2024

"All sections are warm, above room temp service n freezer areas, compressor is running hot. Unit is in spot that cannot just be rolled out to access, rear, needs to be slid to side around island. Took photos and moved minimum necessary to get behind unit. This is same as unit was running before last repair. No leaks found at serviced joints.Sealed system repair requiredWould order both evaporators and compressor as either leak or restriction. Cs does not want repaired and wants replaced. She is attempting to do that through PC Richards. Set up as sealed system repair.I would suggest If repair goes forward for cs to move unit out as she is complaining about some marks from unit being moved repetitively (being moved with sliders, but has to go sideways and is a tight fit) she understands her kitchen does not allow for unit to be moved it normally would be.; rqstng P&A on 1 NC1MV90ALP/E01 (Compressor) and 1 DA62-04309A (Drier) and 1 DA96-00987D (Evaporator fr) and 1 DA96-01021E (Freezer evaporator 2) and 1 DA96-01140B (Refrigerator evaporator) and 1 DA62-04617B (Refrigerant valve)"

We serviced a

SAMSUNG DRYER

Model DV45H6300GG/A3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/24/2024

"Replaced gas valve and igniter and unit not igniting. Verified has is on ands there is gas pressure there.Thermostat, overload, flame sensor test with connectivity, thermistor at 9.7 k. Unit clicks , igniter cones on, clicks again and igniter goes off but no gas, not lighting.120vac at blue and yellow on three connector solenoid, 120 brown and white on two wire solenoid. Verified gas is at connector to gas valve. Igniter stays on if jumped flame sensor, but does not light.Called tech line and went through tests, their determination is faulty safety valve, or gas line pressure and advised to replace valve and have gas pressure checked if issue after that as Samsung did not have any other solutions.Office to contact cs when parts come in to schedule return.; ordrng 1 DC62-00201A (Gas valve)"

We serviced a

WHIRLPOOL DRYER

Model LGR7646EQ2

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/24/2024

"Unit stopped mid cycle, then would not start. Thinks something climbed into vent. Could smell it immediately. Removed hamster jammed in blower wheel. Unit working fine."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Canton, Connecticut 06019

Ruben C.

Job Details: 06/24/2024

Checked unit found water in drain tray cust had upper rack in low position cust thinks might have been tall dish ran cycle did not get any leaks unit working normally

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 06/24/2024

Customer complained of no heat inspected unit and found heating element. Open short cord repair replaced element from truck stock and collected labor and part cost via card total was $319.92. Proper operation after installing parts.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/24/2024

Customer complained of noise while running inspected and found blower wheel was cracked. Could not remove blower wheel from motor without damaging motor ordering motor and blower wheel scheduled. Return call for Thursday 6-27-24 pm ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 06/24/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 06/24/2024

"Checked over unit and found water leaking from machine found water leaking from fill hoses due to rusted and ready to break. Replaced hoses and ran unit threw a calibration cycle, Checked all operations and unit is now working to specs ; used 1 8212487RP (HOSE KIT 5' BRAIDED) from stock"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 06/24/2024

"Tested and ran diagnostics. Found an F7E3 basket engagement error. Found actuator bad. Removed and replaced actuator. Tested, washer now operating properly. Used 1-W10913953 actuator from t/s.; used 1 W10913953 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWB766FW0

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 06/24/2024

Complaint was no power on touch panel. Could not get unit to come on when trying to put unit in diagnostics. Removed ui to find that capacitor had failed. Need to replace ui. Also checked out under unit for any leaks or any other problems and unit checked out fine. Need to finish full diagnostic when new ui and control is installed.; ordrng 1 W11611438 (Control) and 1 W10919546 (Ui)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 06/24/2024

Complaint touch screen light intermittently working not drying I found diverter leaking error multiple times unit will need sump motor and touch screen to fix. F6 e1 Low water. f6 e3. Suds in/air in pumpf9 e1 Diverter F6 e4 float switch open suds is openerror codes complaint was that units light isnt coming on when cycle is finished and it is not heating correctly

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 06/24/2024

"Entered diagnostics. No stored error codes. Ran component tests for spin and agitate, no issues found. Ran DLMS calibration. Exited diagnostics. Customer put towels in and started cycle. Allowed washer to fill and begin agitating. Washer operating as designed. Customer was concerned about sound washer makes as wash plate changes direction. Explained that all these are normal operating sounds and that washer is operating properly. Customer is used to sounds from older washer. Explained that newer machines make entirely different sounds. I-n-I now fulfilled."

We serviced a

WHIRLPOOL WASHER

Model ETW4400XQ0

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 06/24/2024

Complaint that the washer is not draining correctly. Found debris in the drain pump. Removed debris and unit working properly.

We serviced a

MAYTAG DRYER

Model MGDC465HW1

Near Plainville, Massachusetts 02762

Aimee

Job Details: 06/24/2024

"Cust stated heard a thump noise , continuouslyDid a tuneup and tested Advised Cust needs vent hose replaced filled with lint; rqstng P&A on 1 4392065 (Repairs)"

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 06/21/2024

"Customer complained unit door wont open . Customer had paid 180.83 previous to arrival for stew help. Arrived and found drain pump not working. Drained unit and found impeller broken on drain pump. Quoted 426.92 for repair. Replaced pump and reassembled unit. Verified proper operation. Customer paid 426.92 via card. Customer previously paid 180.83 which is not on this bill. Full payment collected. Drain pump part on my ticket was from Clints truck stock , he marked part as used. ; used 1 WPW10605427 (DRAIN PUMP) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 06/21/2024

"Customer complained of noise during spin. Ran service diagnostic. Found no error codes. Foudn during spin deceleration gearcase making popping noise.inspected gearcase and found shaft piping out too far on cam side and found damage to cam from issue. Needs gearcase and cam. Informed customer office will call after job is authorized and parts come in. ; rqstng P&A on 1 W11449840 (Gearcase), ordrng 1 W10721967 (Cam) and 1 W11510461 (Washplate), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB05

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/21/2024

Upon arrival entered model and serial number. Customer had delivery recipes so used it for warranty also unit has manufactured date of 2024. Customer was elderly woman and said light in top was not working. Informed her after inspection that freezer section did not have a light. She was pointing at the icemaker plug cover. Informed her and showed her by removing cover temporarily that that is for the icemaker plug. Unit working as designed otherwise. She had a lot of complaints about the delivery team. Informed her she would have to talk to the company that delivered the unit that we were Advantage appliance and were sent by whirlpool to repair issues and had nothing to do with install ion team.

We serviced a

GENERAL ELECTRIC WASHER

Model GTW465ASN2WW

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 06/21/2024

"Customer complained of no water. Found water inlet vavle not working, had a bit of sediment but not opening all the time. Found proper voltage to inlet valve. Needs new inlet valve. Informed customer office will call when job is authorized and parts come in. ; ordrng 1 WH13X26535 (Water valve)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHX2636TFB

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 06/21/2024

"Retuned to install new compressor, compressor inverter, and amounting stud, installed new compressor, pulled vaccum 20 min, no leaks. Filled 5.5oz r134; verified proper frost pattern. Informed customer to give 24hr for proper cool 48 for ice production. ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 06/21/2024

"Retuned to install parts order, installed new harness and chord. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW5

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 06/21/2024

Complaint making a grinding noise I found complaint true I found error codes F0e4 spin limited by water temp f3e2 water inlet temp fault f7e3 motor drive over temp f7e9 locked rotor codes I cleared codes I found Gearcase leaking oil making loud noise during agitation. Valve also squealing on hot side Sofner when engaged. ; ordrng 1 W11165546 (Valve) and 1 W11400681 (Control) and 1 W10915701 (Rotor) and 1 W10734521 (Clutch) and 1 W11393685 (Gearcase) and 1 W10909670 (Spanner nut) and 1 W10902814 (Washplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 06/21/2024

"Called tech line spoke to Brandon SR#7739204390 . Ran tests for RC and FC thermistors , both at control board and in compartment. Found that FC thermistor was open. Said to replace damper again. Replaced with W11645127 from t/s. Ohmed both thermistors prior to installing. Both test good.; used 1 W11645127 (Damper) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near York, South Carolina 29745

Mitch H.

Job Details: 06/21/2024

"Tested and let dryer run for several minutes. No noise other normal operating sounds. Checked drum, turning properly with no excessive movement. No dents in cabinet. Dryer operating properly and as designed."

We serviced a

SAMSUNG REFRIGERATOR

Model RF265BEAESR/AA

Near Plainville, Massachusetts 02762

Aimee

Job Details: 06/21/2024

"Found frosting up in fridge steamed out as much as could ,needs new tower complete and drain tube and sensor; rqstng P&A on 1 DA97-12609C (Evap cover) and 1 DA32-10104N (Temp sensor) and 1 DA97-04049Q (Drain tube)"

We serviced a

SAMSUNG DISHWASHER

Model DMT400RHS/XAA

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 06/21/2024

Found power to drain pump also advise to replace the drain hose.Cust possible buying new. Already paid 129.oo first visit with office .

We serviced a

SAMSUNG DRYER ELECTRIC

Model DVE45R6300W/A3

Near Wrentham, Massachusetts 02093

Aimee

Job Details: 06/21/2024

Cust cleaned vent and lint trapHC error needs pcb and thirmisterNo error for thermistor Turn on with out starting blows the HE error Needs pcb and thirmistor PCB Nla

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Holliston, Massachusetts 01746

Aimee

Job Details: 06/21/2024

Installed new bezel and softener cup. Ran diagnostics to activate the water complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 06/21/2024

Installed new chute and icemaker. All checks ok. ; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 06/21/2024

Dryer making rattling noise. Disconnected vent and noise stopped. Customer has vent going into attic with an extender fan. The fan stopped working customer must resolve venting issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 06/21/2024

Installed all. Ew parts and tested compressor and fans came in and started cooling properly. ; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC

We serviced a

KITCHENAID RANGE

Model KFEG500ESS7

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 06/21/2024

Blue plastic protective film fell between glass. Removed and all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5850SW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/21/2024

"Installed coupler and cycled, tested fine.; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/21/2024

Take off by office.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/21/2024

"Costco 2 year warranty. Inspected and found wash pump with no operation. Getting inconsistent voltage reading at motor terminal, will order wash pump and harness, and main acu for back up. Customer needs next Friday am slot.; ordrng 1 W11637581 (Main acu) and 1 W11613479 (Wash pump) and 1 W11697034 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 06/21/2024

Pulled range out. Removed and replaced oven control panel. Reassembled. Tested oven and checked temperatures. Temps accurate and both bake and broil operating properly. Collected balance on ck# 5099

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 06/21/2024

Customer complaint is that dryer takes too long to dry. Inspected and found outside vent blocked with foam. Advised customer to correct venting.

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Avon, Connecticut 06001

Chuck M.

Job Details: 06/21/2024

Customer complaint is that washer does not work past wash cycle. Ran diagnostics and found error code F7e1 tachometer missing. Ran automatic test cycle successfully. Ran Quick Wash Cycle and washer did a small turn then lid locked. Washer took about 5-6 minutes to start filling with water. Ordered control. ; ordrng 1 W11627413 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 06/21/2024

Installed new led mod. All lights now working.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 06/21/2024

Replaced all parts and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

MAYTAG DRYER

Model WED6150PB0

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 06/21/2024

Complaint that the dryer is not heating properly. Found 120v on L1 and 40v on L2. Mentioned to the customer to have the electrical line verified. Dryer needs 240v to operate. Verified all fuses and element and all components are good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Springfield, Massachusetts 01104

Chris B.

Job Details: 06/21/2024

Replaced all parts. New IM is turning good and water valve is responding. Voltage getting to the water valve on both IM and Dispenser. Mentioned to the customer to toss the first cycles of ice and to keep an eye on the IM.; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER and 1 WPW10179146 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXSL01

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 06/21/2024

"New ice maker will not cycle in diagnostics mode old one will not either I found optic had ice encasing sensor no power going to ice maker Im ordering optics control; ordrng 1 W11629974 (Sensor control ice maker), dspstn on spec-tagged invntry: 1 2198597 ICE MAKER and 1 W10408179 VALVE"

We serviced a

LG REFRIGERATOR

Model LMXS28626D/00

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 06/21/2024

"Compressor and fans running, unit not cooling.Quoted for sealed system, labor, saved quote. Collected for service call only"

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model WED4815EW1

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 06/21/2024

"Unit not tumbling, belt shredded. Quoted for repair kit/labor.. accepted. Replaced supports, idler and belt. Verified operation in timed dry.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 06/21/2024

"Replaced switch and still not making good contact with door, door liner has slight warp to it. Added screw and washer and working.Ordering door. Let cs know contract company would have to approve and then door would be shipped directly. To contact us when arrive so we can come out to install.; rqstng P&A on 1 W11435351 (Fr door)"

We serviced a

AMANA DISHWASHER

Model ADB1400AMS1

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 06/21/2024

"Replaced sump assy, verified motor operation and ran diagnostic cycle fine, verified heating."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Granby, Massachusetts 01033

Chris B.

Job Details: 06/21/2024

Complaint that the ice dispenser is not releasing any ice. Found bad stripped Auger motor. Will order parts for a return trip.; ordrng 1 W11671282 (Auger Motor) and 1 W11378860 (Washer Flat) and 1 WP63052-2 (Yoke)

We serviced a

LG WASHER

Model WM3570HWA

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 06/21/2024

Complaint that the is leaking water from the bottom. Found cracked drain pump housing and hose is not holding its place properly. Bellow was clogged and moldy. Quoted parts and labor. Collected trip fee. Customer has 7 days to waive trip fee into labor.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS05

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 06/21/2024

Customer complaint is that drawers could not be removed because of door. Explained to customer that unit is designed that way and would have to push on door in order for drawers to be removed. Customer complaint is that middle drawer does not sit flush in cabinet with other drawers. Inspected and found tabs on shelf does not sit in place with liner notches. Called techline to report and document photos. SR#7739347851

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 06/21/2024

"Replaced control, lower harness and drain pump. Tested in diagnostics and all checked ok. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 06/21/2024

Customer complaint is that washer does not spin out clothes every time. Customer had a load of sheets that were completing upon arrival. Washer spun correctly. Discussed off balance loads and weight distribution with customer. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 06/21/2024

Customer complaint is that washer would not spin out clothes. Ran diagnostics and found error codesF0e2 oversuds. F8e1 long fill. Ran automatic test cycle successfully. Discussed too much soap and off balance loads. Washer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV09

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 06/21/2024

Replaced control and tested voltage to ice maker at control P3-3 to neutral 120V is present. Checked ice maker and it harvested. Allow time for ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 06/21/2024

"Replaced compressor/drier except for last joint. Torch acting like oxygen empty, not hot enough for joint.Ran out and exchanged tank and did last joint, but can hear regulator leaking, everything tight, seems to be coming from adjuster, pulled vacuum and had leak, would not keep oxygen pressure to keep flame. Tried taking about nitrogen regulator, but parts not exchangeable. Solder on compressor line so lokring not an option. Cannot complete repair.Reordering compressor/drier as left unsealed. 2x return ; ordrng 1 W10233960 (Compressor) and 1 WPW10143759 (Drier), dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 WPW10143759 FILTER DRIER UV , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 06/21/2024

"Checks over unit due to moisture forming on mullion strip and freezer door gasket, checked mullion and found not on causing build up of moisture ran diagnostics and placed mullion heater to an on position found no power to mullion, removed connection and connectors pulled right off, replaced mullion and checked power unit is now heating, due to no ac in house and warm where fridge is located left mullion in the on state. Checked moisture on freezer door and found door not sealing tight in top side, adjusted door and added silicone to cabinet to stop warm air from getting in advised customer no air conditioning in house will cause some sweating inside unit cannot help this also moisture may come on gaskets due to warm air inside and cold this is normal. Checked cooling and unit is cooling and working to proper specs"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/21/2024

Our replaced drain pump tested operations and no further or abnormal issues found or heard at this time. ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 06/21/2024

Found broken strike. Replaced all checks ok.; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Hartford, Connecticut 06106

Jeremy B.

Job Details: 06/21/2024

Started a cycle and it started properly. Lid locked and then started filling.

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW1

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 06/21/2024

Breaker keeps tripping. Put amp probe on neutral and it didnt go over 7 amps. Measured 0vac at neutral- ground. Called tech support and documented my findings. The washer is plugged into a GFCI breaker. All checks ok with washer.

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Tolland, Connecticut 06084

Jeremy B.

Job Details: 06/21/2024

Found washer not level and when water fills there is water hammer. Leveled washer. Cant fix water hammer customer already has arrestors.

We serviced a

KITCHENAID DISHWAHER

Model KDTE334DSS0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 06/21/2024

"Customer complained of unit leaking. Found leak around sump,assembly, also found tub is rusting around sump areas causing tub to leak and seal on sump leaking. Quoted 1245.90 customer didnt want repair. Collected trip fee. Paid via check #344( paid with another ticket on one check, check total was $436.55)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKV1

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 06/21/2024

"Tested unit and found console would not except selections causing unit to not run a cycle unless unplugged a few times then it would come on. Tried to run a diagnostics cycle and unit would not let any selections work, removed console and found solider corroded and touch panel membrane coming apart. Replaced panel and control ran a diagnostics cycle and unit is now selecting all cycles and working to specs"

We serviced a

GE COOKTOP

Model PP912KM3CC

Near Enfield, Connecticut 06082

Gary V.

Job Details: 06/21/2024

"Inspected and found broken switch and burnt terminals at burner, switch shows nla. Customer refused to pay trip fee. Office to send bill."

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC2

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 06/21/2024

Replaced all parts and dryer running normal.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Ware, Massachusetts 01082

Chris B.

Job Details: 06/21/2024

Complaint that the washer is making a loud grinding noise. Found gear case leaking oil. Correct phone number is 413-284-7884. Quoted parts and labor. Will order all parts for a return trip.; ordrng 1 W11449841 (Gear Case)

We serviced a

GE REFRIGERATOR BOT

Model PYE22PSKGSS

Near Suffield, Connecticut 06078

Gary V.

Job Details: 06/21/2024

Installed parts listed and tested fine.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 06/21/2024

"Installed parts listed and cycled back on, please allow 24-48 hours for temps to stabilize."

We serviced a

KITCHENAID DISHWAHER

Model KUDS01DLSS5

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 06/21/2024

I replaced water inlet valve tested operations no further issues found with dishwasher here today. Everything is now working properly and filling properly.; dspstn on spec-tagged invntry: 1 WP8531669 VALVE

We serviced a

SAMSUNG RESIDENTIAL REFR

Model RF27T5501SR/AA

Near Milford, Massachusetts 01757

Aimee

Job Details: 06/21/2024

Found ice maker started to work waiting on parts. Replaced ice maker with augar Reset button to harvest 24 to 48 hours

We serviced a

GE REFRIGERATOR

Model PWE23KYNGFS

Near Hopedale, Massachusetts 01747

Aimee

Job Details: 06/21/2024

"Found compressor the problem bad run winding Compressor nlaAdvised back to GE factoryAlso could check for frost pattern, fridge Filled with rotten food."

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 06/21/2024

Installled new control and echelon pre heated to 350

We serviced a

OVEN RANGE

Model NX58H5600SS/AA

Near Windsor, Connecticut 06095

Gary V.

Job Details: 06/21/2024

"Inspected and found safety valve no longer opening and bake igniter worn out, and surface burner flames bouncing. shows nla."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Coventry, Connecticut 06238

Jeremy B.

Job Details: 06/21/2024

Installed new parts all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW3

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 06/21/2024

"Ran dryer and found unit would not heat up checked voltage and 120v coming into terminal block. Tested and ohmed all thermostats and found good, ran unit and checked ignitor found ignitor not glowing checked for voltage and 120v growing to ignitor. Replaced bad ignitor and unit is now heating and working to specs"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS3

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 06/21/2024

"Checked over oven and found top burners would not heat up oven would only say pre heat never warming up at all, pulled unit out and checked voltage at terminal block found no power on one leg, checked plug and found one side of plug had been bent out never plugging in to one side this caused half the power to the unit, straightened out plug power supply is now correct and unit is now heating up and working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/21/2024

"Cx complaint that the unit was not making ice. I inspected the unit to confirm the complaint. I found the ice bucket full. I ran multiple tests related to the IM. 57 passed, 56 passed, 45 passed, 36 passed & 15 passed. All tests passed with no issues. The unit is cooling fine. At the moment the unit is working as designed. I cycled power to the unit and set temp to recommended temp."

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 06/21/2024

Installed new control and motor ran unit threw a calibration cycle and Machine went threw normally. Ran a wash cycle to checked for noise and found unit now washing and working to factory specs

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 06/21/2024

Installed dispenser and latch and tested complet

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 06/21/2024

"Removed and replaced dishwasher control and hose. Reassembled, tested, allowed unit to fill and cycle to start. Allowed to run for several minutes then cancelled cycle. Drain pump operated and draining properly."

We serviced a

WHIRLPOOL DRYER

Model WED6120HC3

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 06/21/2024

"Tested and checked all dryer components. No shorts or evidence of arcing on cord, terminal block or any incoming connections. Removed dryer front, and checked motor and electrical connections, all good. No shorts to ground. Pulled and inspected element, no breaks or shorts. All dryer components tested and checked good. Advised customer of findings and suggested she may have a weak breaker and she should have it checked by an electrician."

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 06/21/2024

Cx complaint that the unit is making a rubbing noise while it runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The unit is level and all tubes and hoses are secure. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 06/21/2024

Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit off when I arrived. I turned the power on and the compressor gave a loud buzz then clicked and stopped. I swapped the start device. It ran longer than before but eventually clicked and shut off again. The cx also said when it was cooling heavy condensation would build on the top of the FC door gasket. Im ordering a secondary gasket to be placed under the top portion primary gasket where water is developing. The unit needs a new compressor and start device to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10832994 (Compressor) and 2 W10832994 (Secondary gasket)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 06/21/2024

I called the cx as instructed by RC. He stated that KA will send him the parts listed in the quote for the repair. The parts should be sent to him and he should call us when they arrive. I have already submitted the quote for the parts needed.; O-emld tckt

We serviced a

MAYTAG REFRIGERATOR

Model MFX2571XEM0

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 06/21/2024

"Checked over unit and found both fridge door gaskets ripping on top and bottom causing warm air to get into fridge. Replaced both gaskets and heated to seal against cabinet correctly, checked cooling and all operations are now working to factory specs"

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