"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e7. I cleared the code and ran a service cycle. The unit fill and I seen no leaks. Once it drained with in 5 seconds water gushed out from the drain stand pip on the wall. The unit is good, the issue is from the drain standpipe."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC and 1 W10846539 FAN

Replaced temp sensor and control board pre heated oven to 350 temp reading was 380 set oven to 425 and temp was 445 advised customer this was normal. Unit ran and checked ok(Call complete)

Replaced all parts tested operation. User interface is not working properly. No additional issues found at this time or reported installed all parts.

"Tested and found pump/motor operating properly. Control panel works intermittently, and some functions not available. Needs control board. Searched and found control, part number 8534963, is no longer available, no substitute. Advised customer of findings.; (serial indicated as 'NotAvailable' so system created UIS w/pseudo #)"

"Tested washer, found water flow into machine from valve slow and weak. Checked screen at hose attachment, no obstruction or sediment found. Water flow from wall is good. Ran diagnostics, no stored error codes. Ordering valve and control.; ordrng 1 W11614515 (Inlet valve) and 1 W11614514 (Control)"

Per whirlpool service bulletin (S-Code S254EE) will cover parts and labor for this repair. Unit is throwing fault code F2E1 stuck key. I have board on truck but customer had to leave and pick up husband from chemo treatment because they couldnt see him today.. gonna call Chrystal and see when we can reschedule.; schdld next appmnt for 8/15 TUE PM

Replaced console tested operation normal ran diagnostics normal

Checked unit found bearings nosisy gave cust estimate for outer tub

"Found reservoir frozen, thawed it out. Tested ok. Customer has produce drawers in front of reservoir full of canned beverages which is likely causing the reservoir to freeze in time. Advised to use it for her veggies."

Unit needs new heater Y303778 no longer available part discontinued.

"Installed heater, ice maker and main control board, cycled and ice maker filled with water, please allow 24-48 hours for ice production.; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W11658802 (ICE MAKER) from stock"

"Installed main acu and thermal fuse, cycled to temp and tested fine."

Right ff door gasket ripped bottom ice maker not making ice cycles not calling for water ; rqstng P&A on 1 W10846057 (Gasket) and 1 W11129435 (Valve) and 1 W10886931 (Ice maker)

"Complaint, middle spray arm fell off in the middle of washing will not stay on. Cannot get it to stay. I found manifold pipe plastics are broken. Im ordering manifold pipe. ; schdld next appmnt for 8/18 FRI PM"

Complaint dryer will not get hot. I found heater is fine. All thermal cut outs are fine. I found connector drive motor had come loose. Reconnected connector tested. Operations dryer is not heating. Just fine with no further issues. Connector is tight as of right now.

Complaint just plugged in unit will not turn on. Heater is warm. Upon arrival. Not hot. I found incoming voltage is incorrect. Also found blown triac on control. Replace control left oven unplugged. Customer needs to get electrician or wiring. Voltages corrected. No additional issues found with unit at this time.

Complaint that the unit is not cycling through correctly. Found unit not draining out. Customer called Mannys for a replacement. Explained to the associate in the store what problem had the unit and Mannys will replace the washer for the customer and no service need on the unit. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

Tried putting the new part on but was the wrong part in the right packaging. Found original part lost inside the fridge. Installed part and refrigerator working normal.

Complaint that the unit has a error code. Found F9E1 and F0E2 and drain screen needed to be cleaned out. Ran two diagnostic cycles and unit working normal. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

"Complaint that randomly things come out soaking wet error for motor drain hose laying on ground fixed hose to its not laying on ground anymore needs new motor left parts ; ordrng 1 W10890624 (Motor), dspstn on spec-tagged invntry: 1 W11038689 VALVE and 1 W11417466 CNTRL-ELEC"

F7e1 nut off pulley fell off belt fell off reattached everything tested operation normal

"Replaced fan and installed adapter kit. Reassembled, ran ice maker and fill valve tests 56, 56 and 45. All tests passed. Operating properly."

Installed new supports sanded all carbon deposits on the chassis and applied enamel to problem areas.

"Cx complaint that the unit does not go through the rinse portion of the cycle. I inspected the unit to confirm of the cycle. I found error codes: f0e5 f0e2. I ran a service cycle and heard the loud noise during agitate and spin. I checked under the unit and found the cam screw loose causing the noise during spin and agitate. Th belt is loose as well. I replaced the cam again and a belt with parts from TS and tested the unit with a service cycle and calibration. The unit is still making a squealing noise but only in agitate. Im ordering a new motor for the return visit, the spindle that the belt rotors on is worn out. Im ordering a new cam just in case this one wears out again. I left the parts with the cx.; ordrng 1 W10832724 (Motor) and 1 W10721967 (Cam), dspstn on spec-tagged invntry: 1 W11454372 GEARCASE , used 1 W10721967 (CAM KIT) from stock"

Checked unit found ice maker was not set to on o last service call tried harvest button test harvested and called for water normally called techline to document 7737081854

Checked unit found gearcase making a grinding noise on spin and agitate could not get washplate off ordering gearcase sputch and washplate; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11510461 (Washplate) and 1 Time (Extra time)

"Retuned to install new inner tub, hub and suspension. Installed all parts and reassembled unit. Ran unit in service mode and all functions working properly. Ran high speed spin and showed customer unit running. Verified proper operation."

Retuned to install new sump assembly. Installed new sump and reassembled unit. Ran unit to check for leaks and after 10 min of running no leaks detected. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

Part was delivered broken. Allen customer to inform part was broken in delivery. Informed office will call when part comes in. ; ordrng 1 W11598202 (Trim)

"Tested washer and found unit stuck on a sensing cycle canceled out cycle and checked for errors found F8e1 long fill ran a self test and found hot water off, turned on and unit ran threw a cycle properly. Ran a calibration and wash and spin cycles advised customer on canceling out cycles and leaving hot water on even tho they dont use it so if anything gets moved unti will still go threw. All operations are now working to specs"

"Checked over unit and found ice maker not making ice and dispenser not dispensing water, checked water valve and found running and 120v to valve checked water supply and unit is getting water to valve but not coming out of filter, removed filter and water started to operate but filter housing was leaking, found housing pin broken causing no water to come out of dispenser when filter is inserted unit needs new filter housing, waterline and filter parts tentative p/a ; ordrng 1 W11162042 (Filter housing) and 1 WP2304888 (Fitting) and 1 W11162040 (Waterline), dspstn on spec-tagged invntry: 1 WPW10179146 VALVE , states that autho needed"

Installed new heater and related parts that were damaged due to failed and warping heater. ; dspstn on spec-tagged invntry: 1 W10703867 HEATER

"Inspected and found ff door hinge and shims worn out, will submit estimate and call.; rqstng P&A on 2 WP489467 (Spacer)s and 2 WP487576 (Shim)s and 1 WP2325482 (Hinge) and 1 W11026307 (Hinge pin)"

"Inspected and found unit not defrosting and couldnt get ohm reading thru heater, and couldnt get adaptive defrost to run in diag, will order parts needed and call customer when parts become available.; ordrng 1 W11562215 (Defrost heater) and 1 W11594670 (Control box)"

"Inspected and found ui panel getting voltage but non responsive, quoted and she will call."

"Inspected and found main run relay on main controller not closing properly and needs new main controller, part shows nla."

"Inspected and found drain tube frozen over, thawed out and cleared ice, tested fine now."

Transferred everything over to new tub tested no leaking

"Found pump and motor grinding, inspected for debris and found none. Sounds like gears are grinding on motor. Gave customer quote and they will think about it, unit is pretty old and may be better to buy new one."

Randomly not cooling good condensation on the front of ice maker box made sure facia heater was on bottom ice maker jammed and making noise unplugged set ff section temp at recommended ; rqstng P&A on 1 W10886939 (Ice maker)

Complaint that the unit is not cycling through correctly. Found bad drain pump. Will order parts for a return visit. Measured 120v to the pump but not draining.; ordrng 1 W11462456 (Drain Pump)

Installed new evap fan and cleared frost Tested fan is running; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR

Installed new latch and tested drain and wash; dspstn on spec-tagged invntry: 1 5304525218 LATCH ASSEMBLY

Ice not working found poor water flow. Customer had new filter installed new filter and found a lot better water flow. Purged out a halo. And cycled both icemaker please allow 24 hrs for temps to stabilize.

Dishwasher keeps draining and flashing F8E4 found water in drain pan and customer using laundry pods causing suds and leak. All checks ok.

"Lighting strike near house oven and broil wont light reset power and bake lite up once but then not again needs new control ; rqstng P&A on 1 W11548757 (Control), states that autho needed"

Complaint that the unit is not drying properly. Ran diagnostic test and unit running normal. No error codes present. Found crushed venting hose restricting airflow for the drying cycle to perform on its optimal capacity. Customer will have have the venting fixed.

"Complaint that the door on the washer is broken and not latching well. Found broken hinge, bad boot and broken soap dispenser. Will order parts for a return visit. Customer asked for Chris to return. ; rqstng P&A on 1 W11106747 (Door Boot) and 1 WPW10443885 (Door Lock) and 1 WPW10208415 (Hinge) and 4 WPW10208398 (Caps)s and 1 WPW10365885 (Soap drawer) and 1 WPW10488048 (Door Strike) and 1 W10839743 (Bracket) and 1 W11233991 (Drawer Handle)"

"Drier not starting. Found heater shorted to ground and open thermal fuse replaced fuse and heater tested found clogged vent. Customer must clean vent. ; used 1 WP3392519 (THERMAL FUSE), and 1 279838 (ELEMENT) from stock"

Customers complaint is washer not draining properly and has a smell. Found a long drain hose and its looped at ground. The water back flows a little and causes a stagnant smell. Recommended customer shorted hose and make sure there is a siphon break and run clean cycle monthly.

We installed the ordered parts and tested the unit for cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 WPW10190965 ICE MAKER

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

"Unit under 1yr wp warranty per service bench. Unit running on arrival and loud noise while running, found cracked blower wheel.Had to break out blower wheel and remove motor assy to get collar off, but was able to replaced blower wheel and tests fine ; used 1 WP697772 (BLOWER WHEEL) from stock"

"Tested unit and found fridge section still freezing items on middle shelfs, checked temps and found reading 30 in fridge section. Unit also still dripping water onto freezer door gasket, found gasket under left fridge door building up moisture due to door not foamed in properly found middle round circle wide open causing warm air to get in and drip water also unit running and freezing items from warm air getting in. Will order new left side door assembly and cntrl parts tentative due to door special ordered ; ordrng 1 W11524469 (Cntrl) and 1 12002355 (Sensor) and 1 W11436984 (Door left)"

"Installed all parts and tested unit found unit blowing 20amp fuse and just buzzing, replaced diode due to burnt when tested found noise coming from cntrl due to relay on cntrl humming and then blowing fuse out. Unit will need new cntrl and and harness to be safe also found ouch button to open the door broken and falling off will order new button and outer cntrl, unit should prob be replaced due to issues advised customer will order parts needed and go from there. Parts tentative due to push button and control panel special order advised we would call when in ; ordrng 1 W11552021 (Cntrl) and 1 W11386317 (Panel control) and 1 W11386322 (Push button), used 2 WPM0805101 (FUSE,MONITOR 20A), and 1 W11256462 (Diode) from stock"

Installed control and tested with a load. Showed customer it works.

Installed new console and user interface assembly. The original part was broken at several places causing panel to be loose. Tested unit and not leaking at this time. ; dspstn on spec-tagged invntry: 1 W10811169 CONTROL PANEL

"Found frost on evap, fan not turning on as well as defrost on RC. Will order both. FC temp is ok at 2 degrees, RC came in at 48-50.; rqstng P&A on 1 W11395639 (Evap cover) and 1 W11291124 (heater)"

"Checked over ice maker and found no ice would dispense from door ran auger and found would start to run then stop and bind up, removed ice container and found ice had gotten frozen inside ice chute in bin not allowing auger to spin, melted all ice and cleared cycled ice maker and unit is now dispensing and operating to specs"

"Lights not working. Found burnt out leds mods. Replaced and tested all checks ok. ; used 1 W11462342 (LED MODULE), and 2 W10695459 (LED MODULE) from stock"

Not making any ice. Fill tube frozen. cleared tube and all checks ok. Recommended customer change filter. ; dspstn on spec-tagged invntry: 1 2198597 ICE MAKER

"Unit had just done a he one drop of ice during last visit and nothing since, icemaker was on and only a couple small cubes in tray. Cover does not want to come off of unit, but in removing icemaker and attempting to get cover off it started a cycle, completed and filled properly. Looks to be intermittent working icemaker, quoted for Im and additional labor. Part did not arrive in time for visit, but verified part did arrive at office today."

"Replaced drain hose ran cycle to fill, cancelled and drained fine"

"Said they had refrigerant added couple weeks ago, that it was low and worked for a little bit after that, then rf was warm again.Freezer staying cold. Fr measured -10, 63 in rf. This is a bottom mount unit. Dual compressor, sealed system on the rf and sounding like a refrigerant leak.Verified with randy at office that we will not do the sealed system job on this unit.Collected for service call only."

"Installed compressor and pulled vaccum. Vaccum steady at 25 for 10 min after cut off, no leaks detected. Added 134a and started compressor found unit started frost pattern then after 2-3 minutes locked up and stopped , called Randy to consult, took off filter drier to see of compressor kicks off , compressor still kicks off with filter drier off. Needs new compressor. Compressor faulty. Ordering new compressor, informed customer office will call when parts come in. ; rqstng P&A on 1 W10233961 (Compressor) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe), used 1 W11506635 (COUPLER 6 NF MS SV) from stock, states that autho needed"

Complaint unit not making ice. Need unit checked out. I found unit making ice fine no issues with icemaker customer just wanted a quick inspection. Everything looks great. No issues. Found with unit today. Cannot diagnose any problems. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER

Complaint door handle is loose. I found setscrew had become loose. I tightened up screw the additional issues found the dishwasher or reported by customer.

"Need control board and led lights; ordrng 11 W11462342 (Led lights)s and 1 WPW10200659 (Control board), dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY"

Found unit with power unit not running. Evaporator has frost pattern and fan is running the frost pattern is normal. Compressor is running and condenser fan motor. Damper to fridge is not opening. Replaced diffuser unit ran and checked ok (Call complete); used 1 W11645127 (Diffuser) from stock

Unit leaking from bottom left of the door due to being out of level. Adjusted level when completing the heater service unit is fully operational with no leaks.

Found unit has clogged defrost drain. Cleared drain and checked. All okay.

Found unit not cooling and compressor running. Quoted for new compressor and discharge tube. Cust will call if desired. Charged $129 trip charge v

"Found unit has both gaskets pulling off of channels in door. We had previously tried to install them again but they came out again. Recommend replacing both seals. ; ordrng 1 W10838574 (Gasket, refrigerator door) and 1 W10861499 (Gasket, freezer door)"

Installed new element unit is fully operational.; used 1 W11537778 (Element) from stock

"Complaint refrigerator is not dispensing. Ice making ice just fine. I found motor white wire was disconnected. I reconnected motor wiring, harness, tested operations no additional issues. Found at this time with refrigerator or reported by customer."

Installed new leds unit is fully operational.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Installed new support unit is fully operational

Unit keeps blowing bulbs due to a burnt out outlet.; ordrng 1 8206232A (Bulb) and 1 W10210871 (Outlet)

"Customer complained unit not working again. Upon arrival found f7e1 and f7e 4 errors. On prior call on 7-5-23 found no error codes and control board was shorting causing motor to constantly spin. Inspected under unit and found capacitor had started leaking. Checked resistance of drain pump at drain pump, was 19.9 ohm in range, checked resistance of motor 5.6ohm and 5.5ohm on windings in range . No shorts in lines from motor to control, drain pump to control or shifter or capacitor to control, has continuity on all wires. Shifter motor at board (j6-2/j6-6 ) was 2.46ohm in range . In component activation the board is sending voltage to the motor like Im selecting it to spin or agitate even when I try to turn on the water valves or drain pumps, so unit would spin constantly if capacitor wasnt blown. Unit does same thing in normal running , just spins constantly because board is sending signal constantly even when just drain pump, or water valves should be running only. This is the same issue as last time, and was fixed with new control board (installed on 7-12-23) but went out again on 8-3-23. Techline took down all notes and said that if capacitor was leaking or shorting it could cause short to control board.. Needs capacitor and control board. Sr#7737072228 . - Called Safety to report issue and findings, Spoke to Kent gave authorization after reading techline notes. Authorization # m1867e0wpL1 . Ordering control and capacitor SR#7736770771 ; ordrng 1 W11567712 (Conrol board) and 1 W11395618 (Capacitor)"

"Customer complained unit not heating. Found proper voltage to unit after pulling unit out. Inspected unit and heater good, thermostat checked good, power coming from control and heater cycling on and off at proper temperature. Visually inspected all parts in heater cycle and found no issues. Inspected power again and found plug was slightly loose and was dropping voltage due to 240 outlet for dryer not making good connection to dryer plug. Informed customer to get outlet and plug/pigtail chord replaced and issue will be fixed. Unit is working as designed when it has proper voltage. Unit must have moved chord when pulling out dryer and temporarily reconnected power before doing initial checks. Customer understood issue and was familiar with electrical issues and o showed him with my meter the voltage drop when moving the pigtail around. Verified proper operation."

"Customer complained unit taking long time to dry. Ran unit and unit working properly , heater coming on and cycling on and off and proper temps. Found exhaust was clogged and she needed to get new exhaust vent and get cleaned. Also complained that door seal was broken and torn. Ordering door seal gasket. Scheduled return time for ; ordrng 1 W10861521 (Door seal) and 1 Wpy055980 (High temp glue)"

Found loose wire on heater put unit into service mode went thru all components with no failures. I advised customer not keep jet dry in unit and to also have 120 degrees minimum coming from hot water at sink and then start dishwasher for best performance(Call complete)

Checked unit found metal piece on slider came off replaced slider tested normal ran diagnostics normal; used 1 W10734521 (SLIDER) from stock

"Installed new lint screen and advised to make sure lint screen gets cleaned every cycle, unit is now operating to proper specs"

"Installed acu and actuator, ran calibration and auto test, cycled thru and tested fine."

"Customer complained unit leaking from front area. Ran unit in Quick wash found little water dripping down side of tub to floor. Found splashing on left frost side . No other hoses or tub area has leaks, Found per service pointer tub ring has been modified. Ordering new tub ring. Scheduled return call for 8-16-23 am . ; ordrng 1 W11590590 (Tub ring)"

"Customer complained door shattered when she went to open it, was upset a door wasnt sent whirlpool rep told her that this happens a lot with this model found handle was faulty also probably causing screw not to be tight and putting pressure on glass. Putting parts in P&a and informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11176456 (Door outer) and 1 W11178521 (Nameplate) and 2 WPW10277003 (Handle screw)s and 1 W11389703 (Bracket) and 1 W10894054 (Handle)"

Found unit in the off position on the control. Started unit and compressor and fans all started. Charged trip charge only.

Checked unit found burnt and corrosion at control to ui ui also coroded and burnt will use ui on return ordering main control ; ordrng 1 W11305308 (Control)

"Installed hub and agitator, tested ok. Calibrated and ran diagnostics cycle.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W11550891 AGITATOR"

Replaced control and sensor. No potatoes to test with but tested with cup with a little water in it. Ran potato option for 30s and was still running fine. Cs to monitor

"Replaced pressure sensor, kept unit out while starting normal cycle , verified no leaking. Reinstalled unit. Cs to monitor as they said failure usually occurs near end of cycle."

"Unit under 1yr wp warranty per receipt, took photo.Tested in drain and spin, unit did not lock. Replaced lid lock and same.Error history : F6e1 communication error u/I cannot hear acu. F5e3 lid lock failure. Wire connection is good. Unplugged/plugged in and same. Ordering u/I assy , main control and lid lock.; ordrng 1 W11513246 (Control) and 1 W11481116 (Control) and 1 W11665945 (Harness) and 1 W11513248 (Lid lock), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"Cx complaint that the unit shows an error code when the oven is being used. I inspected the unit to confirm the complaint. I found an error code: f6e1. I started a bake cycle set to 350degrees. I reached the temp with no issues. I increased the temp to 400 and it reached the temp. I noticed the broil element is much more orange than the bake element. There was a thermal event near the broil element connector. Broil mode works fine, however in bake mode the broil element is heating throughout the bake cycle. The unit needs a new control board and temp sensor for the return visit.; ordrng 1 W11594188 (Control board) and 1 WPW10181986 (Oven sensor)"

Replaced control and unit rates fine

"Upon arrival inspected shipped part and found corner smashed. Informed customer another part will have to be shipped similar to this same process. Call when getting part. Fully inspect part that comes for any damage at all. Ordering new cabinet and keeping parts for return call, putting in for 2xtimeframe for return call.; rqstng P&A on 1 W10677265 (Cabinet)"

"Arrived and customer had unit pulled out. Inspected and found gas leak thru left front burner valve on manifold, quoted for part as labor is covered , she will call. $267.99 for manifold part. Autho for labor."

"Inspected and found motor shaft and blower wheel spline stripped, will order parts and return.; ordrng 1 W11364931 (Motor) and 1 WP697772 (Blower)"

"Installed new suspension rods and cycled, tested fine now; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION"