Service History 355

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Ellington, Connecticut 06029

Gary V.

Job Details: 09/03/2024

"Installed new water tube, 1/4 inch, and cycled, tested fine."

We serviced a

SAMSUNG DRYER

Model DVE50T5300CJ/A3

Near Ellington, Connecticut 06029

Gary V.

Job Details: 09/03/2024

"Inspected and found open heater coil, replaced with new heater coil and cycled to temp, tested fine.; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 09/03/2024

Washer not spinning out. Ran self test and found worn hub. Replaced and ran calibration then self test all checks ok. ; used 1 W10324651 (HUB) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HC2

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 09/03/2024

"Checked over unit and found customer was washing and a pillow case had gotten stuck in agitator then disappeared, removed agitator and found it underneath agitator removed and ran unit threw a diagnostics cycle finding unit making a loud noise wile washing and spinning. Found rotor bolt had fallen off causing noise, tightened bolt and recalibrated control unit ran a wash cycle and all operations are now working to specs"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near Hartford, Connecticut 06106

Ruben C.

Job Details: 09/03/2024

Replaced water valve could not test with water cust did not have unit connected to water supply he will connect later on took pics

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/03/2024

"Removed and replaced control. Reassembled, tested, light still not working. Tested bulb, good. Ordering socket. Advised customer that office will call to schedule when part arrives.; ordrng 1 WPW10210878 (Socket), dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC"

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 09/03/2024

"Tested unit and found machine not draining and erroring out checked for errors and found f0e2 over suds. Checked drain and found unit would drain but drain slow, checked pump and found clogged in hose with sock causing poor draining and unit to error out. Removed all clogs and also found recirculating pump bound up by string, removed and ran several test cycle finding all operations working to specs ; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT) and 1 W11688995 VALVE (COLD)"

We serviced a

FRIGIDAIRE RANGE

Model FGIC366TBB

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 09/03/2024

Checked unit getting error code for user interface e9 gave cust estimate for user interface informed has 7 days to decide

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 09/03/2024

Checked unit found unit is starting as soon as you plug in checked door switches normal ordering main control; ordrng 1 W11182110 (Control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS2

Near China Grove, North Carolina 28023

Jenn F.

Job Details: 09/03/2024

"Complaint the dishwasher does not work, contractor came out and stated there was an error code on unit. F7E2. Ran diagnostic wash motor does not run. At the board checked P5 pin 1-2 17.2 ohms. Normal range is 7-12. Checked voltage output, only getting 4.8 volts to the wash motor. Needs new sump and control. Order parts. ; ordrng 1 W11629914 (Control)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Stafford, Connecticut 06076

Gary V.

Job Details: 09/03/2024

"Inspected and found filter dryer was never replaced on previous trip out and filter dryer was plugged up. installed new filter dryer and tested for leaks found none recharge system turned back on unit started cooling.. please allow 24 to 48 hours for temperatures to regulate.; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWC360AW0

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 09/03/2024

"F2e1, F7e1 errors and in history, stuck key and speed sensor fault.Quoted for actuator assy/labor. Approved.Replaced actuator. Recalibrated unit. Ran diagnostic cycle and completed fine. Ran normal cycle through fill and into agitate, cancelled and drained fine. ; used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW0

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 09/03/2024

"Unit not draining, full of water and water and unplugged on arrival. Plugged in and ran drain and spin, pump loud, but not draining. In removing u/i to access drain pump the connector came off the board ( unit has been disassembled multiple times). Found drain trap clogged and drain pipe from tub to pump also clogged. Cleared and used u/I board from second washer to test. Did drain fully, but slower then normal with no clogs and very loud.Unit will need a u/i and drain pump is recommended. U/i will be covered by us if going forward with repair (verified with Randy at office)Quoted for drain pump/labor. Accepted.Office to schedule return when parts come in ; ordrng 1 W11325580 (Control board) and 1 W11458345 (W11458345)"

We serviced a

KITCHENAID REFRIGERATOR

Model WRV986FDEM01

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/03/2024

"Replaced icemaker, wires to fill tube heater were cut and attached with nuts, did same on new icemaker, did advance and fill"

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US1A

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/03/2024

"No mod/serial number at. Complaint of intermittently not draining, empty on arrival , filter clear. Ran cycle cancelled and drained fine. Quoted for drain pump/labor, but working at this time.Denied at this time. Collected service call."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/03/2024

"Unit is giving F3e1, water level error on arrival. Started new cycle and came up immediately with error. Replaced water level sensor and started cycle as normal. Quoted for switch labor as seems to be t sting fine with just a new sensor.; used 1 WPW10448876 (SWITCH-WL) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 09/03/2024

Found the manifold broken on Third rack causing bars to fall needs new. ; ordrng 1 W11573754 (Manifold) and 1 W11568642 (Manifold)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01 E

Near Bolton, Connecticut 06043

Jeremy B.

Job Details: 09/03/2024

Customers complaint is food freezing in fresh food section. Found 0 in freezer and 32 in fresh food section. Set to recommended temps. Found camper sticking. Replaced and tested all checks ok. ; used 1 W11645127 (DAMPER CNTRL) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/03/2024

"Complaint washing machine started producing a burning smell over the weekend. I called Whirlpool first before replacing any parts 7739826949 file number Whirlpool advising me to replace inner tub assembly and splutch cam kit along with gear case Whirlpool wanted me to leave gearcase with customer. order new splutch cam . Whirlpool says customer may be able to still use quickwash cycle only but if customer starts smelling a burning smell customer to unplug washing machine and discontinue usage per manufacture. tub will be shipped directly to customers home customer to call us when part arrives after customer inspects.; ordrng 1 W10721967 (Clutch pulley assembly) and 1 W11239857 (Belt) and 1 W11219115 (Tub inner), dspstn on spec-tagged invntry: 1 W11449840 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 09/03/2024

"Return to install new control board install new control board and could not get UI to come home check power board board has power installed old control board control board will not come on and light will not come on on old control board. New control board has light and light blinks fast and stops to a slow pace, Ui you will not come on. Ordering new UI control board and drain pump informed customer Office will call when parts come in; ordrng 1 W11675701 (Ui) and 1 W11626074 (Control board) and 1 W11399437 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Mooresville, North Carolina 28117

Jenn F.

Job Details: 09/03/2024

"Replaced the side UI, unit kicked into defrost upon replacing the board. Ran 57 fan runs fine. Rc thermistor test 3 at 41 degrees. Was advised to run test 40 all the way through. Ran test went right back into defrost. Called whirlpool back advised to have the customer put a load in the fridge. Unit came out of defrost and started cooling. No additional parts to correct, they have all been replaced. Same SR 7739813562. Unit is working at this time. Temps are starting to drop, customer will monitor and call if further issues."

We serviced a

KITCHENAID DISHWAHER

Model KDTM404KPS2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/03/2024

Customer complained lower spray arm was out of place and broken confirmed complaint spray arm has already been ordered and informed customer Office will call when part comes in to schedule. Return call.; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/03/2024

I replaced main harness replaced cam kit that was melted on top edge and drive belt Issues found everything now working properly. Performs DLMS calibration before departure.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/03/2024

"Complaint dryer is not producing any heat. Ill operations are working properly though will not dry clothes. I found thermal cut out was open. Heating element has 10.4 ohms of resistance is perfectly fine. I found complete vent restriction with moisture and condensation in behind dryer, stuck in tube as well as on exterior wall outside of house. I replaced thermal cut out tested operations. Dryer is now heating perfectly fine. No further issues found with dryer at this time. if we come back for a venting restriction again we must charge customer I and I complete.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/03/2024

Complaint icemaker is not working not making ice has a brand new water filter installed still no change. Door is also out of level. auger when ice bin was full had flipped the switch to the off position midway point. I found door level is an easy adjustment re-level door no further issues found icemaker is cycling fine and filling with water perfectly fine all tray cubes. No further issues found at this time with refrigerator.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/03/2024

Installed new drain hose and then ran self test all checks ok.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 09/03/2024

Installed new console and now able to enter diag and run through each test and each test passed. House plumbing leaking g where drain hose is connected.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/03/2024

Installed new manifold all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/03/2024

Refrigerator still not making any ice. Ran test 45 and fill tube is frozen. Found 120vac at heater and heater ohms out fine. Have already filled icebox with perma gum with no luck. Called tech support and they recommended replacing all the parts in the ice box to help with a better seal and stop with cold air leaking by. Was given this SR#7739332168 customer to call customer care to request a replacement or an authorization for repair. Customer refuses to pay for any parts as this issue has been ongoing since he bought.

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA VS

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/03/2024

Range still randomly showing dashes on control panel as its heating up and sometimes customer has to reset. Preheated to 35 and then 400 oven heated properly l. Called tech support and the only recommendation is to replaced main pcb again. ; ordrng 1 DG94-04041B (Main PCB)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Mansfield, Connecticut 06268

Amanda R.

Job Details: 09/03/2024

Complaint not draining using commercially washing mop heads door locked The drain catch clogged cleared drain catch tested draining normally

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 09/03/2024

F0e5 error code complaint clothes coming out wet after running drain and spin still wet wash plate and hub stripped quoted for those two parts did mention to customer suspension is very bouncy ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Thompson, Connecticut 06255

Amanda R.

Job Details: 09/03/2024

Throwing F6e1 error user interface no response from acu randomly will work and then wont work replaced Ui control tested operation normal started vinegar bath

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 09/03/2024

Replaced mullion strip on left ff section door

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7351SG/AA

Near Bellingham, Massachusetts 02019

Aimee

Job Details: 09/03/2024

"Had to steam out ice box , augar was solid ice Replaced ice box and draw with augar .Used test button to advance the icemaker And tested the augar motor was little slow but running24 hours"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/03/2024

"F7e1Found the belt off i re installed with cam and needs new suspension rods.; rqstng P&A on 1 W10780045 (Suspension rods), used 1 W10721967 (Cam kit) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Plainville, Massachusetts 02762

Aimee

Job Details: 09/03/2024

Cust complaint not drying in sensor settings. One towel in center of load not drying Tested heater working fine . Low med and high Advised to use some dryer balls with clothes on sensor Also to use timed dry on heavier materials.Would have vent clean in a condo unit.Cust stated been a year in a month Working as intended

We serviced a

SAMSUNG DRYER

Model DVE45T6000W/A3

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 09/03/2024

"Found the belt broken, replaced a Sam tune up kit .Started right up and heated ; used 1 Desamkit (Tune up samsung) from stock"

We serviced a

SAMSUNG DRYER

Model DVE50R5200W

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 09/03/2024

Installed belt pully and heater completeRan timed dry Cust happy with heat

We serviced a

WHIIRLPOOL DRYER

Model WED4815EW1

Near Taunton, Massachusetts 02780

Aimee

Job Details: 09/03/2024

"240 to blockFound the fuse open And hi limit no continuity And needs new heater no continuity Didnt have heater ts called office coming Tuesday deliver.; rqstng P&A on 1 279838 (Heater), used 1 WP3392519 (Fuse), and 1 279816 (Cut off kit) from stock"

We serviced a

GENERAL ELECTRIC WASHER

Model HTW240ASK6WS

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/03/2024

Installed new parts and ran test and washer now spinning out properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Easton, Massachusetts 02375

Aimee

Job Details: 09/03/2024

"Power to ice maker wont advance , had wrong ice maker with me .Also no ice cubes Ordering right icemaker and valve ; rqstng P&A on 1 W11284458 (Icemaker) and 1 WPW10179146 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Marvin, North Carolina 28173

Jonathan J.

Job Details: 09/03/2024

"I replaced start device tested operations. Everything is working and has been working. Just fine since last visit. I found that freezer plastics with IR thermometer are reading -22? food inside objects are reading 0? fresh food section is reading 34.3? fresh food section is set at 34?. Freezer section is set at zero I set both temperature zones back to factory recommended settings, no additional issues with refrigerator at this time unit has been making ice with no issues. I did however find that the waterline attaching to the back of the unit has been leaking slow drip advise customer to replace waterline. I turned off water to refrigerator so no more damage can occur to customers flooring. customer stated they will fix that themselves."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 09/03/2024

"Complaint dishwasher is leaking from unknown location from underneath. I found leakage is caused by installation issues. I found water inlet valve is cross threaded also found drain hose was not properly installed preventing unit from draining out water properly. Cannot warranty inlet valve assembly as it is damaged due to poor install. I called manufacture KitchenAid for confirmation cannot warranty as it is not a functional failure, but a failure caused by install. I and I fulfilled manufacturing file number 7739833584."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 09/03/2024

Complaint microwave is not heating showing F1 e5 inverter failure. I found complaint true and ordering inverter Megatron and main control for microwave. lower oven is functioning properly as of right now though.; ordrng 1 W11578579 (Inverter) and 1 W11578959 (Magnatron) and 1 W11325786 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM09

Near Newington, Connecticut 06111

Ruben C.

Job Details: 09/03/2024

Checked unit found gasket is not holding in place keeps coming out of track needs new doors took pic left gasket with cust informed cust door coming direct to him; ordrng 1 LW10638683 (Freezer door stainless) and 1 W11575716 (Refrigerator door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Newington, Connecticut 06111

Ruben C.

Job Details: 09/03/2024

Replaced control and damper tested operation normal ran diagnostics normal set temp to 38 fridge and 0 freezer cust will observe for24 hours; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Newington, Connecticut 06111

Ruben C.

Job Details: 09/03/2024

Checked unit found latch broken ordering latch stryke and bezel; ordrng 1 W11429587 (Latch) and 1 WPW10529197 (Bezel) and 1 W11429589 (Stryke)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 09/03/2024

Complaint that the washer has an error code. Found error codes F7E4 F3E3 and F6E1. Found bad water valve hot and gear case fail. Showed customer and will only collect trip charge due to repair expense. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM02

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 09/03/2024

Replaced part and all lighting working properly. 1yr warranty on part and labor.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 09/03/2024

Lid wont stay up hinges are bad which apart of lid ; ordrng 1 W11189136 (Lid)

We serviced a

LG REFRIGERATOR

Model LRMVS3006S/00

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 09/03/2024

Replaced ice maker turned it on and said it could take up to 72 hours to produce ice

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/03/2024

"Customer complained of burning smell, took unit out found burnt wire going to thermostat. Ordering thermostat and wire harness. Informed customer office will call when parts come in . ; ordrng 1 W11731943 (Harness main) and 1 W11607085 (Thermostat)"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/03/2024

"Maintenance had to bring range from storage to an empty apartment to work on. Removed and replaced bake element. Tested, no voltage to element. Surface burners operating properly. Removed back, checked power into control, correct. Checked power out to element, no power from control board. Reordering control. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11594225 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/03/2024

"Tested and found all components operating properly. Entered diagnostics. Found the only stored error was an Off balance error. Ran component tests for drain, agitate and spin. All working properly. Ran automatic test cycle, all good. Ran control calibration. Washer operating as designed. Advised customer on how to manage an off balance load.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 09/03/2024

"Tested washer, found F9E1 drain error. Checked drain pump, found that wires had been spliced at some point. Drain pump ohms out properly. Checked control at J6 connector found no power out of control to drain pump. Ordering control and harness. Checked part availability and scheduled return for 9/6 AM ; ordrng 1 W11643701 (Harness) and 1 W11626074 (Control)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cramerton, North Carolina 28032

Mitch H.

Job Details: 09/03/2024

Tested and found dryer heating and cycling properly. Dryer is actually overheating with vent hose attached. With vent hose off dryer cycles at proper temps. Dryer has an airflow issue. Advised customer that she needs to have vent checked and likely cleaned.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/03/2024

Install new UI and calibrated to one cup showed customer how to calibrate verified proper operation

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/03/2024

"Customer complaint lead wont close found lid lock, broken, and strike broken. Replaced strike. Tried replacing lid lock from truck stock. Tried replacing with alternate number lid lock lid lock bezel cover does not fit alternate ordering lid lock. Talked to Randy says to order bezel and alternate lid lock found truck stick was wrong part. Leave call with Ryan . Scheduled return call for Friday pm ; ordrng 1 W11545554 (Bezel) and 1 W11700916 (Lid lock), used 1 W11457841 (STRIKE) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 09/03/2024

"Customer complained unit wont drain, found pump running but seems weak. Ran unit with water and unit wont pump water out. Pump is spinning. No obstruction in drain line. found pump not issue. Control board only sending partial voltage to pump. Ordering control board and pump due to possible short from pump. Informed customer office will call when parts come in. ; ordrng 1 W11637581 (Control board) and 1 W10876537 (Drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model TS22AFXKQ05

Near Gastonia, North Carolina 28054

Mitch H.

Job Details: 09/03/2024

"Checked and found water line to filter broken. Cut out broken section and remade connection. Turned water back on, checked for leaks, none found. Cycled dispenser and rechecked. All operating properly and no leaks. Collected for service n cc.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER"

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB01

Near York, South Carolina 29745

Mitch H.

Job Details: 09/03/2024

"Checked and found evaporator completely frozen over. Tested defrost heater, ohms out properly. Evaporator fan operating properly. Called tech line spoke to Derek SR# 7739836098. Tested and found defrost thermistor out of range. He recommended replacing thermistor and control. Ordering control and thermistor. Checked part availability. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WPW10383615 (Thermistor) and 1 W11496888 (Control)"

We serviced a

JENN-AIR FREEZER

Model JBZFL30IGX10

Near Mooresville, North Carolina 28117

Jenn F.

Job Details: 09/03/2024

Replaced the ice maker and UI control. Tested ok. Customer to discard the first few batches of ice. Allow 24-48 hours for full bin.

We serviced a

KITCHENAID MW/OVEN COMBO

Model KOEC530PSS00

Near Concord, North Carolina 28027

Jenn F.

Job Details: 09/03/2024

Replaced oven door and nameplate. Tested ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW2

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 09/03/2024

Leaking water from wash motor replaced tested no more leaking ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

SAMSUNG WASHER

Model WF45T6000AW/A5

Near Sterling, Connecticut 06354

Amanda R.

Job Details: 09/03/2024

Wont start throws dc error which is door lock assembly the door lock is bad ; rqstng P&A on 1 DC34-00028A (Door lock)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Granby, Massachusetts 01033

Chris B.

Job Details: 09/03/2024

Found crack dispenser sensor. Will order part for approval and return with other parts. ; rqstng P&A on 1 W11413407 (Dispenser Housing)

We serviced a

LG RANGE

Model LSEL6333F/00

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 09/03/2024

Complaint that the two front burners are not cycling properly. Found bad infinite switches and will put parts in for approval. Both infinite switches are same part number. ; rqstng P&A on 2 AEZ75853716 (Infinite Switch)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 09/03/2024

Replaced part and ran a diagnostic cycle and all working properly. No leaks detected.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE4

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 09/03/2024

Water flow Not dispensing normally new water filter dosent have good water pressure coming to inlet valve from house

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 09/03/2024

Complaint that the dryer is not heating. Found bad thermal cutoff fuse. Replaced part and dryer running normal. Mentioned to the customer to have the venting checked.; used 1 279816 (THERMAL KIT) from stock

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/03/2024

"Replaced appliance manager and still giving F5e1 error code. Replaced magnetron and inverter (second time) and no more error. Tested several times and heating cup of water. As is second time inverter was replaced, returning used inverter to office."

We serviced a

MAYTAG WASHER

Model MHW6630HC0

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 09/03/2024

"Installed new dispenser and ran machine threw a wash cycle and a extra rinse cycle, found unit now filling properly and all operations working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/03/2024

"Tested washer and found unit grinding wile running and never completing a cycle, ran diagnostics and found no errors ran a self test and found unit grinding when shifting to an agitation. Found cam and actuator not connected to each other went to remove cam and found frozen to Gearcase, broke cam free and replaced also replaced actuator ran a cycle and unit is making a loud thumping noise from Gearcase. Checked Gearcase and found shaft had dropped and when cam melted to shaft it caused damage will order new Gearcase and return. Advised customer we would call when part was in for return visit ; ordrng 1 W11454372 (Gearcase), used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/03/2024

"Ran washer and found customer having an issue with machine making noise wile running a spin cycle, checked over unit and found level ran diagnostics for errors and found off balance error ran unit threw a self test and could hear unit making a loud squeaking noise coming from under unit, checked motor and belt finding noise coming from inside Gearcase found noise coming from Gearcase shaft being loose and rubbing on rubber, unit will need new Gearcase will order and return with parts ; ordrng 1 W11449840 (Gearcase)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 09/03/2024

"Installed new control,user interface and thermistor checked defrost and found unit had ice up wile waiting for parts melted ice and forced a defrost. Unit is now defrosting and working to specs advised customer to watch unit and make sure everything is ok bf filling with food ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Stafford, Connecticut 06076

Gary V.

Job Details: 09/03/2024

"Inspected and found build up of lint in screen vent housing, cleared out and tested fine."

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABBP

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/03/2024

"Rf is not cooling long properly. Found rf warm and evap cover vents all frosted over. Fan not running.Quoted for evap assy/labor, no separate sensor found on parts list.Accepted. Collected in full via check. Office will contact to schedule returnCorrect phone number 4132509393.; ordrng 1 DA97-06197K (Evap cover assy ff)"

We serviced a

GE LAUNDRY CENTER

Model GUD27ESSM1WW

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 09/03/2024

Complaint that the washer would not start any cycle. Found clothes under the pulley causing it the break the sensor and belt. Quoted parts and labor. Will order part for a return visit.; ordrng 1 WH12X27187 (Speed Sensor) and 1 WE12X27300 (Drive Belt) and 1 WH49X27554 (Motor Pulley)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Kannapolis, North Carolina 28081

Jenn F.

Job Details: 09/03/2024

Complaint water leaking from dishwasher when starting. Unit under warranty per goods date with 1 year additional ELW. Ran diagnostic no stored errror codes. No leak noted. Checked sump and hoses. All tested okay.

We serviced a

LG REFRIGERATOR

Model LFCS25426D/00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 08/30/2024

"Inspected and found compressor running but overheating and needs replacement, quoted and they will call."

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Hartford, Connecticut 06103

Gary V.

Job Details: 08/30/2024

Installed new top and tested fine.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 08/30/2024

"Called enroute Unit is under 1yr wp warranty per service bench. Complaint of door not closing.Door was difficult to close, adjusted strike and closing easier now"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHW07

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 08/30/2024

"Tested and found ice maker tray sticking part way through harvest, not returning to home position. Removed and replaced ice maker, tested, cycled properly.; used 1 W11700250 (Ice maker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHAXSQ02

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 08/30/2024

The fridge not freezing or cooling compressor running all fans running needs new compressor quoted

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB06

Near Willington, Connecticut 06279

Amanda R.

Job Details: 08/30/2024

Complaint that when moving fridge it completely looses power outlet bad plugged into different outlet complaint random things freezing on top shelf explained freezer cools ff section with zero degree air entering through damper nothing frozen today

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ18

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 08/30/2024

Customer complain icemaker not working found freezer temperature was 7? icebox fan working turn power off to icemaker and try to run test mode with button on icemaker icemaker would not cycle on test. Ordering new icemaker informed customer Office will call when part comes in.; ordrng 1 W11548540 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 08/30/2024

"I replaced water, inlet valve assembly, and switch assembly tested operations found that door connector where hose was connected leading to fitting was loose hose which just barely making connection allowing for a leak to occur fixed connection by pressing hose back into connector. No additional issues found at this time everything working properly no leaks occurring."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFSS2612TE4

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 08/30/2024

Customer complained of leak. Said leak was from freezer and dispenser. Found dispenser flap not sealing. Ordering housing. Found drain line looked clear on freezer but took off line and blew through it to make sure if no clogs.informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 240563638 (Housing)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 08/30/2024

"Customer complained of banging noises while washing and spin cycle. Ran unit empty no error codes found unit went into regular and high-speed spin without issue. Ask customer for three towels, got them soaking wet and random through low and high-speed spins unit working as designed hoses on the back were making banging noises on back of machine. Also went over proper loading procedures with customer and explained to him that if float is not balanced unit will get out of balance verified proper operation."

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 08/30/2024

"customer complained ui working intermittent. Also says having issues with long trying times sometimes you cant cut off prematurely also. Also noise from drum spinning. Found issues with UI intermittently working also unit did not pass moisture sensor test ordering user interface, control board., moisture sensor, harness, and dryer repair kit for noises drum wheels. Informed customer office will call when job is authorized and parts come in. ; rqstng P&A on 1 W11419059 (Ui), ordrng 1 W11526003 (Control) and 1 WPW10298258 (Harness) and 1 4392067 (Dryer repair kit)"

We serviced a

GE DRYER

Model GFT14ESSM1WW

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 08/30/2024

"Installed drain pump, cycled and tested fine. Office to send bill."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Stafford, Connecticut 06076

Amanda R.

Job Details: 08/30/2024

Randomly wont dispense ice dispensing normally today tabs that hold ice bin inside the ice box are both broken I think ice box pushing forward when auger motor is spinning

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 08/30/2024

ice production slowed down meat defrosted ff section has been cooling normally still Replaced compressor vacuumed system recharged with 64g of r600a set temps at recommended ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 08/30/2024

Customer complained having trouble closing dispenser replaced from ts and had customer close dispenser before leaving . Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

MAYTAG DRYER

Model MVWB865GC0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 08/30/2024

Customer complaint unit has volt voltage neutral got it came before it said it not the issue as the house. Check voltage at wall before starting found /L1 to ground has 125/ L1 to L2 has 240 /l2 to ground has 240. But L1 two neutral only has 13 V issue with neutral in the home form customer collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 08/30/2024

"Customer complained light not working replaced lights. Icemaker was working, no error codes. And bin was full of ice. Customer thinks it had been turned off. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED"

We serviced a

WHIRLPOOL WASHER

Model WFW8400TW02

Near Manchester, Connecticut 06042

Amanda R.

Job Details: 08/30/2024

The softener dispenser clogged not draining water showed customer how to take apart and clean recommended diluting softener

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Glastonbury, Connecticut 06033

Amanda R.

Job Details: 08/30/2024

Garbage disposal wasnt draining and dishwasher was running back up into dishwasher and overflowed unit float switch shut unit down and now three weeks later the water evaporated out of drip tray started unit operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Andover, Connecticut 06232

Amanda R.

Job Details: 08/30/2024

Unit never cooled down no gas in system pressurized system with 250 psi I couldnt see or hear any leaks vacuumed system down and recharged unit

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