Customers complaint is washer not draining. Arrived and found door locked with load inside. Was able to enter diag and open door. Found F8E1(long/no fill) found water supply off. Turned in and ran automatic test then started a heavy duty cycle and all checks ok.

Installed Contrl and wash pumpCouldnt properly test Cust needs to have re intalled Water comes through floor and wasnt long enough.Connected to power and heard diverta valve and then water valve buzzing Wash pump working and tested the drain.Cust having re installed CompleteLeft the touch pad locked until re installed

"Found the bolt to the stator off, re installed Needs new slider and suspension rods ; ordrng 1 W10734521 (Slider) and 1 W11400156 (Suspension rods)"

Installed new water valve tested no waterTo the water line off no water The ball valve is stuck closed.Put back on the SS hose Advised customer to have the shut looked at by plumber.Also have plumber check for leaks After test water line; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT

"Complaint, flame is too high. Cannot get to go low. I found orifices are for natural gas on machine and need to be changed out because customers on propane. Customer to contact gas company to have all orifices changed. No issues found with cooktop other than that."

"Complaints. Not filling with water wont spin. Agitate wont do anything turn itself off. F7e5 only error code in fault history I found that the gear cases has leaked all of its oil all over the floor, and its actively leaking water as well onto the floor found water inlet valve is making a loud, humming noise both hot and cold solenoids barely a trickle I found clutch keeps clicking when power is supplied to washing machine unit will also need a main control board as well as a gear case I attempted to remove wash plate will have to break wash plate to remove motor is completely rusted due to water. Leaking onto motor winding unit will need all components related to the lower end gearcase to fix. as well. No additional issues found with washing machine at this time. Parts are on back order Office will have to call customer when all parts come in. ; ordrng 8 W11027980 (Screw)s and 1 W10915701 (Rotor) and 1 W10754448 (Clutch) and 1 W10915700 (Stator) and 1 W10909670 (Spanner nut) and 1 W10734521 (Slider) and 1 W10752283 (Washplate) and 1 W11393685 (Gearcase) and 1 W10752187 (Screw) and 1 W11165546 (Valve) and 1 W11401712 (Control)"

"Customer complained of grinding noise from, turntable. Ran unit heard a slight noise once. Replaced turntable motor from pre id ts. Ran unit for 3 min no noise, unit working as designed. Verified proper operation."

"Customer said she washed a dog bed and it slung water everything. Informed customer she cant was a dog bed in this unit. It will get off balance and water will splash over edge. Ran component activation and all functions working properly and unit spinning properly. Ran quick wash and unit didnt leak or show signs of getting off balance. Verified proper operation. Called techline to document. Techline agreed, cant wash dog bed due to unit getting off balance. Sr#7738438887"

"Customer complained of long dry times, found exhaust was smashed. Dryer was also on a wood pedestal informed customer she will need to buy new exhaust system to fix issue. Unit is in a closet and when pushed back it smashes vent casing airflow to not flow properly causing long dry times. Verified proper operation when unit isnt. Hooke duo to exhaust."

"Retuned to call and checked pressures, pressures normalise in ref section but then low side goes into deep vaccum. Too off cap tube on ref side evap to make sure no clog at braze point. Re brazed and found evap not clogged. Went to replace 3 way valve body. (Previous call unit started cooling at stopped. Found filter dryer clogged. Charged unit after installing new filter dryer and charged system, unit started cooling again and stopped again, ordered 3 way valve body thinking clog in 3way valve.) went to change 3 way valve and when moving filter dryer heard Freon escape from clog in 2nd new filter dryer. Took off shrader valve and found black suit like substance on filter dryer shrader valve. Called Randy he said its from old compressor burning something. Its whats causing unit to to clog filter driers. Called techline techline sending into review. Due to unit being contaminated . Sr#7738442231 someone will contact the customer in the near future."

"Checked over washer and found unit would not start it would go right to done never filling or sensing, checked errors and found F7e1 tachometer missing or wrong signal. Ran a diagnostics cycle and found actuator would not advance, replaced faulty actuator and unit recalibrated and is now washing and working to specs ; used 1 W10913953 (Actuator) from stock"

"Replaced two front support rollers that were not turning, was able to clean one and put on rear and running smoother. Unit still makes some noise, older unit, but belt and pulley are good and tumbling properly.; used 1 NCI supports (Support rollers) from stock"

Replaced evap fan motor and steamed clear evaporator. Verified evap motor is blowing. Error no longer on display

"Unit is under 1yr wp warranty per service bench. Intermittently stopping 5/10 minutes into cycle. Tested in normal with damp napkin in sensor , ran over 15 minutes with no issue. Explained how sensor works, that timed dry may be needed for small loads. Tested fine."

"Wash, clean, sanitize lights blinking, cs says he reset at breaker and same. No response any buttons.Disconnected/reconnected at junction box and started cycle as normal.Unit will not go into diagnostics. Flashing lights not listed as an error state. Heater measures 15ohms and measuring 7vac during cycle, but do not know at what point heater should kick on during cycle and not going into diagnostics is a failure. Voltage did change while monitoring, sometimes 10v sometimes 5, switching when other motors /valves running. Eventually did see it kick on at 120v.Ordering u/i and control; rqstng P&A on 1 A11147301 (Control) and 1 5304518467 (Switch board)"

Customer complaint is that washer was leaking. Inspected and found a sock in tub ring at fabric softener dispenser. Removed and tested. Washer checked ok.

Customer complaint is that washer agitator cap kept coming off during cycle and now it is cracked. Took pic. Ordered cap P&A. ; rqstng P&A on 1 W11611671 (Agitator Cap)

Replaced cooktop and showed customer it works.

Customer complaint is that dispenser was not dispensing water. Found water line kinked. Corrected and tested. Showed customer it works.

Checked and tested burners. Adjusted burner heads per service pointer W11643965. Burners now igniting quickly and properly. No other issues found. Left parts with customer.

"Tested and found all components operating properly. Tested oven set at 350 found that calibration was off, running hot. Calibrated control, retested at a 400, now cycling much closer to set temperature. Collected for service call on cc."

replace part ordered unit ran and checked ok no leaksCall complete; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

Not making ice. Found proper temps. Ran diagnostics found E5(timed ice making) ran cycle and fill test and each passed. Replaced icemaker please allow 24 hrs for temps to stabilize. ; used 1 W11658802 (ICE MAKER) from stock

Belt broken replaced belt tested operation normal

"Removed and replaced lower rack wheels and installed tine clips. Adjusted feet and leveled dishwasher. Ran test cycle, completed properly. Started unit in normal wash, filled and operating properly. Canceled cycle, drain pump operating properly."

Unit getting stuck at spin cycle 12 minutes. Unit spins properly in test mode. Main control was recently replaced will order new board again and return to install. ; ordrng 1 W11419171 (CNTRL-ELEC)

Checked unit and found error code for no fill/long fill F8E1. Otherwise all okay. Hot water turned off at wall. RECOMMEND USING TAP COLD WASH TEMPERATURE.

Collect payment

"Customer complained of noise when running unit. Foudn noise associated with turntable motor. Ordering new turntable motor and ring, scheduled return call for 2-19-24pm customer will be out of town next week. ; ordrng 1 W10642989 (Motor) and 1 W11252182 (Ring)"

Installed new control and upper sensor. Preheated to 350 all checks ok.

Found door hinge area bent. Adjusted hinge area and door closes properly. All okay

Not starting slider broken replaced slider tested starting normally ; used 1 W10006484 () from stock

Belt fell off unit reattached tested operation normal

Installed new gearcase ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE

Complaint that the unit is leaking water from the bottom. Found aftermarket drain hose leaking. Customer will have the part replaced. Customer had an extended hose installed and will look into replacing it. Washer working normal.

Gained access to unit 403 to service washer. Removed and replaced main control board as unit was not responding properly and only trying to drain while empty. Tested unit it and all functions normal again.

Installed new thermal fuse at oven control. All checks ok

Complaint that the unit is not making ice. Found bad container and door seals on the fresh food section. Ran IM and it didnt do a full cycle and locked midway. Customer was complaining that he wanted the refrigerator to be working today and needed ice now. Explained to the customer that having to get approval for parts and labor through the insurance will need to have the parts approved first. Customer wasnt happy at all.; rqstng P&A on 1 W10882923 (Ice Maker Kit) and 1 W11185686 (Ice Bin) and 2 W10830274 (Door Gasket)s

Found cam and actuator bad from previous repair replaced both parts tested unit in regular normal wash; used 1 W10721967 (Cam) from stock

Cx complaint that the units upper rack is not sliding in and out. I inspected the unit to confirm the complaint. I found the rack adjuster on the left side has separated and needs to be replaced. The unit needs new upper rack adjusters to resolve the issue. My TS says I have 1 but its not on my van. Im ordering the part for the return visit.; used 1 W10712395 (ADJUSTER) from stock

"Inspected and found broken, icemaker, quoted for repair, and the customer will call."

"Dryer not heating. Found open heater and idler pulley seized and worn. Vacuumed out dryer replaced heater and installed repair kit all checks ok. ; used 1 WP8544771 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"

Complaint bins. Roll out whenever doors are opened. I found refrigerator was not. Properly leveled leveled refrigerator bins are no longer rolling out. Everything is now working properly. No further complaints. From customer at this time. Water is dispensing fine. Icemakers working fine. As of right now.

Complaint door gasket keeps hitting lower basket and falling out of tray. Track tear has occurred on gasket. I found complaint true I replaced inner door gasket tested operations no additional issues. Found advised customer to make sure they are pulling on lower rack from the center so that it does not pull to the left or the rightoff the track causing it to grab gasket. No additional issues found with dishwasher today. No leaking occurring either and no fault codes in diagnostics fault history; dspstn on spec-tagged invntry: 1 W11498831 GASKET

Replaced all parts and heating working properly. Defrosted all ice buildup and evap fan working ok. Call 7742308544 Charles for any issues.

Complaint that the led lights are not working in the top of the fresh food section. Found bad leds. Will order parts for a return visit. S191AQ; ordrng 2 W10407212 (Door Gasket)s and 1 W11683244 (LED Kit) and 2 W11683242 (LED Light)s

Complaint that the unit dishwasher is not drying the dishes properly. Found error code F4E3. Found heating element ohms properly but running diagnostic cycle only read 56.8v on control board. ; ordrng 1 W11672039 (Control Board) and 1 W11410464 (Sensor)

Clean washer wont work hot water turned off explained that cycle only uses hot water turned hot water on

"Installed new control board and cycled, tested fine. Please allow 48 hours for temps to regulate."

Installed new basket and tested fine.

"Complaint dishwasher started leaking out the door on the right hand side corner when customer open the door customer noticed thick, heavy foam inside of the dishwasher when leak was occurring. Upon arrival and usage of the dishwasher into diagnostics mode I did not see any sudsing occurring. F6e3 only error code in fault history over suds condition detected in drain pump. I cleared error code used vegetable oil to cut the sudsing in the dishwasher that was being created. Adjusted rinse dispenser to level one advised customer to not use detergent when rinsing off dishes before placing them into dishwasher. No further issues found with dishwasher at this time pump is working perfectly fine, no water underneath the dishwasher no leaking occurring underneath the dishwasher at this time. Over sudsing error was cause of leak."

Complaint it wasnt drying towels unit is heating recommended getting different style lint housing

Interior microwave light not working. Removed bulb and found it open. Needs new bulb. Quoted customer. Customer to call office to see if they can reduce price.

Drain hose clogged causing dishwasher to stop mid cycle. Cleared and tested all checks ok.

"Customer complained that when unit is set to auto sensing too much water is filling unit. She thinks that if she puts a few small things in the washer it shouldnt fill to almost the top. Customer also was saying the tub was lowering too much and it shakes. Ran diagonal and unit has no error codes. Ran high speed spin and unit spinning properly. Ran a normal quick wash cycle and unit filled it filled 3/4 fill and washed and went into spin cycle with 3 small towels. Sr#7738428438. Called techline. Tech line said to run UI test in diagnostic and water level switch passed Ui test. Verified unit is working as designed. Informed customer unit is working as designed, to call customer service for issue with unit working as designed and to make sure to get clothes as even as possible to prevent unit from getting off balance in spin cycle."

"Customer complained unit wont heat. Found shortly after leaving unit stopped heating. Checked power power was proper 240v. Heater good, fuse good. Checked and found heater replay stopped opening when prompt. Needs new control board acu. Informed customer office will call when part comes in. ; ordrng 1 W11630382 (Acu control board)"

"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code removed the water and checked the drain pump. The pump connector was secure and no objects were in the pump. I put the pump back in position and tested the pump, it drained fine. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The cycle did not complete, it stopped after filling then completely shut off with water inside. I ran manual drain, spin and agitate. Only drain worked, it shut off for spin and agitate as it started.The unit needs a new control board, capacitor and lower harness to resolve the issue. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11652038 (Lower harness) and 1 W11603810 (Control board) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

Cx complaint that the unit is not finishing cycles or draining again. I inspected the unit to confirm the complaint. I found the blue wire to the drain pump was pinched from me not closing the drain pump cover. When the water entered the unit and weighed down the tub the blue wire was caught underneath the pump cover. The drain pump ohm are good (20.4 ohms). I repaired the wire and tested the unit for the cx. The unit is working as designed. I quoted the cx for the lower harness in case they want to replace it.

"Cx complaint that the unit is making a squealing noise while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e9. I ran a service cycle, all components passed and the sound appeared during high speed spin. I checked the parts underneath and seen no visible damage except for the belt marks on the clutch. Im ordering a new motor, belt, clutch and gearcase to resolve the issue.; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"

Found cam loose and belt had come off. Tightened cam down and put belt back on unit ran and checked ok with no leaksCall complete

Replaced dispenser due to the part not releasing dry agent. Replaced dispenser unit operating normal with no leaksCall complete

"Tested unit due to customer having issues with oven smelling of propane when running, checked over unit and heated oven up to 350 degrees and advised the smell coming off of the oven is just from unit burning there is no smell of gas. Bubble tested all connections to be safe and all connection are tight and safe. Adjusted middle burner for customer to have a little higher flam. Advised all operations are working to factory specs"

"Checked over unit and found fridge door not sealing and a big gap on top half of door gasket, checked door and found door hinges missing washers on bottom not lifting door up high enough to cover and seal. Added washers to bottom hinge and upper freezer door to bring door up and seal properly reattached doors and levee unit. Checked operations and unit is now functioning to factory specs ; used 1 WP487576 (Door hinge washers), and 2 WP488881 (Hinge washer) from stock"

Installed new special project heater. Tested and checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock

Customer is that microwave buttons work intermittently. Microwave also does not stop running after time ends. Pressed start and microwave ran out time. Attempted to start another minute but buttons are not responding. Customer says he has to cycle power to get microwave to work again. Ordered door and PCBA. ; ordrng 1 W11646740 (PCBA) and 1 W11643093 (Door)

"Inspected and found inlet valve cracked, replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"

"Inspected and found front bearing assy won out, quoted and they will call."

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Customer had hit the oven LOCK button showed how to lock and unlock operation normal

Replaced hinges and showed customer it works.

Ff ice maker not making ice no ice in mold no excess frost build up behind ice maker fan running ; rqstng P&A on 1 243297613 (Icemaker) and 1 242253002 (Valve)

Replaced suspension tested sounds normal

Throwing F7e1 error replaced the actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

Replaced motor tested operation normal

Found bearings falling out of upper rails. Replaced and tested all checks ok. Cleaned bearings out of sump and drain pump. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

Tech was assigned as a helper;

"The lint filter housing is breaking apart and lint building in blower wheel area. The lint filter is damaged. Needs new lint filter housing assy, and mint filter. No ETA on parts. Quoted customer."

Replaced control and interlocks. Tested and showed customer it works.

"Installed new drain pump and ran machine threw a wash and drain cycle, unit is now draining as designed. Ran a diagnostics test cycle and all operations are now working to factory specs"

"Installed all new drain hoses, clips, clamps and harnesses reinstalled unit and ran machine threw a heavy wash cycle, checked over unit and all connections are now good and unit is now operating to factory specs"

"Disconnected water lines and harness and removed existing freezer door. Installed new door, connected water lines and harness. Ran diagnostics for ice maker and fill valve. All completed properly. Ensured doors were aligned and sealing properly."

"Removed broken rack slide, installed new slide. Tested, rack now moving and operating properly."

"Checked and found that issue was due to ignition orifice being clogged. Changed orifice, tested, burner now lighting and operating properly. Checked all other burners, no issues."

"Tested and ran dishwasher through 3 cycles. Allowed unit to fill and wash for several minutes, no leaks. Canceled cycle each time and allowed to drain. No leaks found. Checked and ensured all hoses were seated properly and all clamps tightened. Customer says dishwasher has not leaked since Caleb was here. Dishwasher operating properly with no leaks."

Tested and found that all elements were operating properly. Heating as they should. Customer thought that right front burner would have same output as left front. Right front is dual element and left is triple element. Instructed customer on difference between the two. Cooktop operating properly. Left parts with customer.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF and 1 W11517959 ELEMENT

"Replaced touch panel and transformer found unit would still not come on checked voltage to machine and 120v is present at outlet checked power coming into drain pump module and 120v coming in traced wires to main cntrl and no power coming out of the drain pump module. Will order new pump module assembly and a harnesses to be safe, advised we would call when parts coming in due to a special order ; ordrng 1 W11539855 (Drain pump) and 1 W11123917 (Harness) and 1 WP2187629 (Wire assembly)"

"Ran dryer and found unit would not heat up last ten min it would shut down and error over heating, wile running checked vent and found super hot checked heater and found heater would not cycle it just stayed on full blast until erroring out. Ohmed thermal fuses and found ok checked thermal cut off and cycling thermostat and found faulty heat is not kicking off at set point causing over heating. Will order new thermal cut off and cycling thermostat ; ordrng 1 DC47-00018A (Thermal cut off) and 1 DC96-00887C (Thermal fuse)"

"Returned to install pre id light panel. Installed light panel on 1-2-24. Customer called back saying new lights in new light panel fell out a week after. Took pictures of lights falling out of previous light panel. Previous panel was installed properly but lights clips are defective. Installed new light panel. Took pictures, new lights in new light panel and secured properly. Ran fan on high speed and no unordinary vibration from fan. and turned on lights and unit is properly installed with unit working as designed. Called tech line to document issue. Sr#7738430360."

"Tested unit and found machine not drying dishes at the end of the cycle, checked heater and found not coming on ran a diagnostics cycle and error 7-1 no heat and 6-4 float switch open, let unit run threw a diagnostics cycle to reset and heater came on and started to operate.will order new control due to faulty disabling heater. Parts tentative p/a ; ordrng 1 W11225084 (Cntrl)"

Checked over unit and found machine would wash but would never drain water during cycle or when canceling out. Canceled unit and found no pump running removed kick panel and found drain pump connection had gotten pulled from pump when installed. Fixed drain pump connection and reattached canceled out unit and machine is now draining and working to proper specs.

Replaced control board we now have 120 volts going to heater unit ran and checked ok with no leaksCall complete

Customer complaint is that washer would not complete cycle and lid would not unlock. Ran diagnostics and found error code F7e1 tachometer missing. Ran automatic test cycle successfully. Inspected underneath washer and all checked ok.

Arrived to replace new microwave door. Incorrect door was received. Model number was incorrect. Reordered door. ; ordrng 1 WB56X30293 (ss door w\flat ge lo)

Found evidence of low charge with a large ball of ice on evaporator at capillary tube. As this unit had prior sealed system work I checked the pressures and found low charge. Approximately 45# on high side and -20 on low side. No visible Freon leaks detected with uv dye. Called tech support and deemed unrepairable SR number 7738429154

"Found unit has a scratch in door finish at lower part of right side door handle. See photo. This is not a repair able part and door would need to be replaced. Submitted for a new door and badge. Warned client may not be approved as this is considered cosmetic. ; rqstng P&A on 1 W11104465 (Door, black stainless) and 1 W11223753 (Badge)"

Found unit has a spot on the door on the inside where there is melted plastic adhesive. It appears an object was to close to door and caused arcing and sparks to melt plastic. Door is not repairable and will need to replace door. Submitted order for new door and name badge; ordrng 1 W11386288 (Door) and 1 W11700249 (Nameplate)

"Found the bolt to the rotor off and out has been over loading . Re installed bolt and tested on spin . Squeaking noise checked under washer The Gearcase is leaking oil has sprayed under washer. Cant get washplate out will need to break out. Needs new suspension rods and wash plate and bolt. Needs Gearcase, rotor and bolt, suspension rods , wash-plate spanner nut; ordrng 1 W10902814 (Wash plate) and 1 W10752187 (Bolt) and 1 W10909670 (Spanner nut) and 1 W11130356 (Suspension rods) and 1 W10868473 (Gearcase) and 1 W10447975 (Slider) and 1 W10006482 (Rotor) and 1 W10665342 (Thrust)"

Installed new bellows complete

"Found error code for diverta valve, found the connection wasnt fully seated. Ran a cycle to test pump is working fine.Cust also need 6 pivots , missing top shelf and lowerAnd the filter is allowing to much food in the pump.; ordrng 6 W10875054 (Pivots)s and 6 WPW10082853 (Tine pivots)s and 1 WPW10463906 (Filter), states that autho needed"