We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Chicopee, Massachusetts 01020
Roger R.
Job Details:
02/14/2024
Found unit has a bad clutch assembly and is chattering during spin and sensing modes. ; used 1 W10721967 (CAM KIT) from stock
We serviced a
LG DRYER ELECTRIC
Model DLE4970W
Near Granby, Massachusetts 01033
Roger R.
Job Details:
02/14/2024
Cancelled at door. Customer wanted house vents cleaned. I explained this was not a service we perform. NO MONEY COLLECTED CALL SHOULD NOT HAVE BEEN ALLOWED TO BE SCHEDULED.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZD801
Near Monson, Massachusetts 01057
Roger R.
Job Details:
02/14/2024
Still having sealed system and temperature issues. Whirlpool tech support recommends replacing compressor and filter a second time. Sr 7738474129 low side at -15 and high side 85. Current draw over 2 amps. Ordering compressor and filter drier; ordrng 1 W11580057 (COMPRESSOR R600A) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Time (Two time frame job)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Windsor, Connecticut 06095
Gary V.
Job Details:
02/14/2024
"Concern is no heat. Cycled unit multiple times and unit heating and cycling properly, checked vent and tests fine also. Could not find any problems at this time. Unit operating as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Hartford, Connecticut 06106
Jeremy B.
Job Details:
02/14/2024
"Dryer not drying. Found blower wheel spinning freely in shaft of motor. Replaced motor and wheel all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"
We serviced a
BOSCH DISHWASHER
Model SHP865WD6N/10
Near West Hartford, Connecticut 06119
Jeremy B.
Job Details:
02/14/2024
Dishwasher making random loud noise during cycle. Tested and found the wash motor making abnormal noise. Needs new wash motor. Quoted customer.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
02/14/2024
I replaced all previously ordered parts. I tested operations. I performed a DLMS control board calibration procedure. I checked to see if there were any water leaks after replacing the gearcase and all associated parts. No water leaks occurring no squealing noises heard either gearcase is no longer locking itself up. No additional issues found at this time.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11449841 GEARCASE
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
02/14/2024
Complaint dishwasher is not draining. I found drain pump. Impeller was broken. I found due to the impeller being broken drain. Hose had become clogged. I replaced drain pump tested operations. No additional issues. Found dishwasher is draining water out perfectly.; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MVWC415EW2
Near West Hartford, Connecticut 06110
Jeremy B.
Job Details:
02/14/2024
"Washer not spinning out and cloths are not washing. Found pulley on motor stripped causing motor to spin freely. The shaft of gearcase has 3 inches of play. Needs new gearcase, wash motor, belt, and cam. Quoted customer. Motor covered for 10years. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near West Hartford, Connecticut 06110
Jeremy B.
Job Details:
02/14/2024
Washer not completing cycle. Found drain house just going straight to a deck drain. Raised so there is a air break. Leveled washer then tan self testball checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
02/14/2024
Dishwasher fills but doesnt wash. Wash motor only hums. Needs new motor sump assy. ; ordrng 1 W11613480 (Motor sump assy)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
02/14/2024
Installed new bud at no cost per office.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ04
Near Medway, Massachusetts 02053
Aimee Z.
Job Details:
02/14/2024
Cust stated the number on Contrl showed line and wouldnt set Tested compression running 2 ampsFound needed new controlReplaced with truck stock re set for fridge complete; used 1 WPW10503278 (Control) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
02/14/2024
"I replaced all previously ordered parts discovered that the harness had been broken. Also discovered the control board has a black spot on it unit still throwing an F7E1F7E7 error code. Everything else seems to be working just fine with no further issues found will need a harness and a control board Maine to fix ; ordrng 1 W11591637 (Harness) and 1 W11621183 (Control), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10752283 WASHPLATE , 1 W10913953 ACTUATOR , 1 W11283592 MOTOR-DRVE , and 1 WPW10006384 BELT"
We serviced a
WHIRLPOOL DRYER
Model MEDB725BW0
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
02/14/2024
"Installed parts listed and cycled to temp, tested fine.; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Enfield, Connecticut 06082
Gary V.
Job Details:
02/14/2024
"Inspected and found ff air damper broken, will order and return.; ordrng 1 W11087463 (Air damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Enfield, Connecticut 06082
Gary V.
Job Details:
02/14/2024
"Concern is temps off and not cooling properly. Inspected and found 0 in freezer and 39 in ff, customer had adjusted settings before arriving and temps are now back to normal. All functions operating properly at this time."
We serviced a
WHIRLPOOL DISHWASHER
Model JDPSS244LL2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
02/14/2024
Complaint F8E4 error code in dishwasher will not stop. Chiming drain pump will not turn off. Will not allow user to select cycle. I found door gaskets had collapsed. corner causing water to leak into overflow pan causing E4 error code to display. I replaced door gasket. I cleaned overflow pan of all water. I tested operations. No additional issues found with dishwasher today. Everything is operating normally.; used 1 W11483553 (GASKET) from stock
We serviced a
BOSCH RANGE
Model HGIP054UC/06
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
02/14/2024
No model and serial called office and spoke to Mike We need a good model number
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near West Hartford, Connecticut 06107
Amanda R.
Job Details:
02/14/2024
Replaced cover wire behind fan hitting other fan blade on rear of fan tested sounds normal
We serviced a
WHIRLPOOL DRYER ELECTRIC
Model Wed4815ew1
Near Mansfield, Massachusetts 02048
Aimee Z.
Job Details:
02/14/2024
"Cust feels too hot they were feeling inside the door.I checked to make sure the heater is circulating on and off it is.Also checked vent was clean advised Cust to replace the vent . The one on there is oldTook temp reading running highest 180 f and circulating on and offWe could replace the heater or high limit but thermostats are working. Also, your heat isnt staying on. It is turning on and off."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
02/13/2024
Replaced all previously ordered parts verified water fill is operating properly tub is feeling fine and everything is working as it should be. No water leaking from any locations. At this time. No additional issues found.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
02/13/2024
RS has the notes. I was a helper.
We serviced a
WHIRLPOOL OVEN
Model KODE300ESS05
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Mooresville, North Carolina 28117
Robert A.
Job Details:
02/13/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Mooresville, North Carolina 28115
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is not finishing cycles.I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e1 f5e4 f0e2. I removed the front panel and found the drain pump connector was loose. I secured the drain pump connector and tested the unit for the cx. The unit is working as designed. I left the part with the cx. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KITCHENAID RANGE
Model KFGC558JSS05
Near Cornelius, North Carolina 28031
Ryan S.
Job Details:
02/13/2024
"Customer complained unit large right side oven not working all other functions working. No error codes stored. Pulled unit out and checked all connections, all connections are in correct place. Ran bake and found power not going to ignitor. Found wire in yellow connector moles was not seated in moles connector properly, moles connector was secured to board but wire in moles wasnt fixed molex and ran bake 350? unit preheated. Verified proper operation of the unit."
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Davidson, North Carolina 28036
Robert A.
Job Details:
02/13/2024
"Cx complaint that the unit oven does not preheat and flashes an error code: f8e1. I confirmed the complaint and found the error code. I ran a manual test for the fan, it does not move at all on low or high speed. The unit needs a new fan to resolve the issue. Im ordering the part for the return visit. I scheduled the appt for 2/19 after 10am.; ordrng 1 W11598119 (Blower fan)"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
02/13/2024
"Customer complained unit wont lock,found lid lock defective. Replaced lid lock. Found wires to drain pump were ripped off. Temporarily fixed wires to drain pump harness but drain pump is just constantly running. Control board has been shorted out when wires to drain pump were ripped off. Ordering drain pump, harness and control board. Scheduled return call for 2-19-24 am ; ordrng 1 W11626074 (Control) and 1 W11399437 (Drain pump) and 1 W11643701 (Harness), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
02/13/2024
"Customer complained unit not working , ran service diagnostic found lid lock just clicking. Found lid lock broken. Ordering new lid lock scheduled return call for 2-19-24 am.; ordrng 1 W11513248 (Lid lock)"
We serviced a
WHIRLPOOL OVEN
Model WEG750H0HZ5
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is resetting on its own while cooking occasionally. I inspected the unit to confirm the complaint. I found no error codes and the oven functions work fine while I was in the home. The unit needs a new control board and UI panel to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11339755 (UI panel) and 1 W11620582 (Control board)
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
02/13/2024
"Customer complained unit getting off balance and walking. Ran service mode, no error codes present. Ran unit on high speed spin unit went into spin mode properly. Ran unit will towels to test unit with load . Unit started to get off balance, paused unit and rearranged clothes so that unit wasnt off balance, showed customer that . Unpaused unit and started again, unit went through high speed spin without getting off balance. Informed customer issue is with loading and to reference owners Manuel for proper loading procedures. Unit is working as designed. Called tech line to document. Sr#7738463453. Tech line agreed unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, North Carolina 28216
Jeff L.
Job Details:
02/13/2024
"SR#7738460124ButchNever had heat found no vol age coming over to heater I changed motor thinking the centrifugal switch was bad(I did make sure all terminals were secure in the harness and they were, spoke with tech support he had me to bypass ran and white on timer and then the start button would. It work and the only time the timer would run is when engaging the start switch l spoke with Randy and we agreed to order harness and new start switch. Going to order new timer just in case it was damaged. Customer rescheduled for 2-16-24 amPart#WPW10446920Part#WPW10436303Part#W10450289; ordrng 1 WPW10446920 (Start switch) and 1 WPW10436303 (Timer) and 1 W10450289 (Harness), dspstn on spec-tagged invntry: 1 WP3977767 THERMOSTAT"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, North Carolina 28216
Jeff L.
Job Details:
02/13/2024
"Found bad door switch i replaced it and when I took noise filter board out of bag and tested the fuse before installing noise filter the fuse had no continuity so part is defective did not have another fuse on truck will reorder. RexScheduled customer for 2-16-24 amPart#W10422269; dspstn on spec-tagged invntry: 1 4392027 SWITCH,MICRO"
We serviced a
KITCHENAID OVEN
Model KDRS467VSS04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/13/2024
"Complaint whenever bake cycle is pressed the fan makes a horrendous, grinding, rattling noise. The door will not stay closed falls immediately when trying to open is very heavy touchscreen randomly in the day or night. Will start displaying an F2E one error code. I found F2 1 error code in diagnostics history Unit will need control and touch membrane and fan motor assembly and door hinges to fix no additional issues found with oven today ; ordrng 1 WPW10298119 (Control) and 1 WPW10116104 (Switch membrane) and 1 W10919247 (Hinge) and 1 W10877227 (Hinge) and 1 WPW10245511 (Fan assembly)"
We serviced a
KITCHENAID RANGE
Model KFGG500ESS6
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/13/2024
"Complaint, front right burner will not ignite Igniter was bent. I readjusted igniter, tested operations. All elements are igniting properly bake is also igniting and so is broil element. No additional issues found with oven today or cooktop today."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/13/2024
Complaint user interface will not turn on. At all. I found after entering diagnostics menu use your interface start working. Power button is working very very intermittently light would not turn on on power button. Diagnostics menu power button would not function and diagnostics menu either all other buttons are working fine. I am ordering a user interface only issue. Found unit went through diagnostics test cycle 12 with no further issues. user interface is on back order Office to call customer when part comes in.; ordrng 1 W11603844 (Ui)
We serviced a
WHIRLPOOL RANGE
Model AER6303MMS0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/13/2024
Replace main control I replaced bake element. I tested operations of entire unit. No additional issues found with oven at this time. Everything is working as it should.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS2
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/13/2024
"Our replaced all previously ordered parts I tested operations no additional issues found no water leaking during testing all spray arms are functioning properly upon departure.; dspstn on spec-tagged invntry: 1 W10648041 VALVE 1 W10703867 HEATER , and 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/13/2024
Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found the leak coming from the sump seal. I replaced the sump motor assembly and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASGER
Model MVW6500MBK0
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
02/13/2024
"Returned to install pump and harness. Installed parts and reassembled unit, ran service diagnostic and all funtions working as designed. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
02/13/2024
"Returned to install new sump, installed sump leak checked and verified proper operation. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Charlotte, North Carolina 28216
Jeff L.
Job Details:
02/13/2024
Customer complaint that the unit was out of balance I immediately noticed I was severely unleveled I adjusted feet to level the machine. I checked unit for fault codes there were none and I put the unit into drain/spin mode and the unit ran normal. I advised customer to keep unit level and to make sure feet dont get caught between tile and grout. Unit ran and checked ok
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Charlotte, North Carolina 28208
Jeff L.
Job Details:
02/13/2024
The unit needs a new complete dispenser assembly and control which both are NLA. At this time ticket needs to be turned over to extended warranty company; rqstng P&A on 1 W10180779 (Control panel) and 1 W10157886 (Dispenser assembly)
We serviced a
GE WASHER
Model GTW335ASN0WW
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
02/13/2024
"I replaced all previously ordered parts. I tested operations. No add additional issues found no abnormal noises ran a psych quick wash cycle spun out laundry, with no further issues found"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Charlotte, North Carolina 28214
Jeff L.
Job Details:
02/13/2024
"Customer was unhappy with the door the material had defective material. So I took the new door back off and put original back on, customer said he wasnt waiting on another door. This call is complete"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
02/13/2024
"Returned to install valve. Installed valve. Ran unit checked for leaks, verified proper Operation of unit. ; dspstn on spec-tagged invntry: 1 W10648041 VALVE"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Charlotte, North Carolina 28214
Jeff L.
Job Details:
02/13/2024
Please see pics the bottom corner of inner door is damaged and bent cannot install bottom seal correctly and there is the potential for water leak needs new inner door office please call customer to reschedulePart#W11559689; ordrng 1 w11559689 (Inner door)
We serviced a
AMANA RANGE
Model ACR4303MFB7
Near Charlotte, North Carolina 28214
Jeff L.
Job Details:
02/13/2024
Was at job after 5 so please call customer to reschedule. Found the front 2 terminal blocks bad and tips of burners damaged need to replace 4 partsQty (2) 814399W11396792W11396790; ordrng 2 814399 (Terminal blocks)s and 1 W11396792 (Burner) and 1 W11396790 (Burner)
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/13/2024
"Cx complaint that the cooktop grate has cracked and the RF burner head and orifice holder is warped. I inspected the unit to confirm the complaint. The RF burner head, orifice and grates need to be replaced. The unit is within 30 days of ownership, so it is covered. Im ordering the grates and burner head for the return visit.; ordrng 1 W11548766 (Grate kit) and 1 W11245289 (RF burner head) and 1 W11672515 (RF orifice holder)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Simsbury, Connecticut 06089
Gary V.
Job Details:
02/09/2024
"Inspected and found f6e1 fault for ui panel shorted, will order pertinent parts and return.; ordrng 1 W11625194 (Ui panel) and 1 W11646927 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSCS25FVMK01
Near Davidson, North Carolina 28036
Robert A.
Job Details:
02/09/2024
"Cx complaint that the unit is still not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I tried jump the IM motor and water valve, neither worked. The IM is getting 111v across L & N. I checked power at the emitter and receiver boards at the blue w/ yellow wire, both are receiving 124v. I called Techline to document the issue. They had me remove the receiver board and jump from blue w/ yellow & black w/ white, the IM received 124v. The receiver board is not sending the correct voltage. Im ordering the parts again to resolve the issue.Sr7738437561; ordrng 1 W11629974 (Emitter board kit)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, Massachusetts 01010
Chris B.
Job Details:
02/09/2024
After verifying with Roger found unit running normal. Measured 1.03amps on compressor side and normal frost pattern on the evaporator side. No ice buildup found. Mentioned to the customer to keep it running and to keep an eye on the cooling for the next few days. Parts will be returned in my bin.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Davidson, North Carolina 28036
Robert A.
Job Details:
02/09/2024
"Cx complaint that the unit is still not removing stains from the dishes. I inspected the unit to confirm the complaint. I ran the DW with the clear plastic cover with the cx. The wash motor and spray arms cycle and sprays water in all areas. However the overall water pressure seems weaker than normal, but the incoming pressure from the house is fine. I called Techline to document the issue. The cx has been referred to cx service. The cx is not satisfied with DW performance and want a replacement. He at least wants to replaced the upper spray arm and manifold. Im ordering the parts for the return visit.Sr7738439075; ordrng 1 W11507999 (Feed tube) and 1 W11545334 (Manifold) and 1 W11128231 (Manifold cover)"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LM1
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/09/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104ESS3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
02/09/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit fills and drains but there is no wash action. I checked the harness behind the panel, it was stuck to the inner door. I separated the harness and insulated it in e tape. I tested the unit, it still had no wash action after filling.The unit needs a new sump motor and control board to resolve the issue. I quoted the cx for the repair and collected the service call by check."
We serviced a
WHIRLPOOL RANGE
Model jes9860cas02
Near Cornelius, North Carolina 28031
Robert A.
Job Details:
02/09/2024
"Cx canceled the appt at the door, she no longer wants to complete the repair. I did not install the control or retrieve the broil element from last visit.; O-emld tckt"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
02/09/2024
"Customer complained of long dry times. Found heater was cycling on and off at proper temps. Ran dryer test kit test. Did not pass air flow test. Found dryer exhaust filled with lint debris. Informed customer to clean exhaust. Informed customer unit is working as designed. , if called for similar reason she will have to pay on next call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
02/09/2024
"Checked entitlement, found actual goods issue date of 12/22/22. Covered by additional 1 year Costco warranty. Tested and found no water dispensing and ice maker not working. Entered diagnostics, tested ice maker, would not cycle. Tested valve, valve actuated and operated properly in diagnostics. Ice compartment door separating. Ordering user interface, main control, ice maker and door. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11574766 (User interface) and 1 W11664342 (Control) and 1 W11594927 (Ice door) and 1 W11557001 (Ice maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
02/09/2024
"Removed shelves and covers. Replaced valve and tested before reassembly and checked to make sure reservoir was not frozen. Valve operating properly. Reassembled, tested, still no water from dispenser. Advised customer that water line from valve to door is likely frozen. Instructed customer on how to turn off cooling. She is going to allow refrigerator to thaw out then test dispenser."
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Canton, Connecticut 06019
Gary V.
Job Details:
02/09/2024
"Inspected and found refrigerant flow sound coming from capillary tube on evaporator and added perma gum and sound quieted down, all functions test normal.; dspstn on spec-tagged invntry: 2 W11506619 COUPLER 8 NK MS 00 , used 1 212643 (SEALER-GUM) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
02/09/2024
Customer complaint is that dryer was taking too long to dry. Ran dryer and checked venting outside. Found vent screen covered with lint. Cleared and advised customer to check periodically.
We serviced a
WHIRLPOOL RANGE
Model WFE975H0HZ4
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
02/09/2024
"Checked and found left front infinite switch shorted and burnt, also found power cord burnt off terminal block. Suspect cord issue caused switch to short. Called Whirlpool safety department spoke to Penny SR# 7738412993, advised her of findings. She gave authorization # W1AAT50WPL1. Ordering switch and terminal block. Checked part availability and scheduled return for 2/15 AM.; ordrng 1 W11129442 (Infinite switch) and 1 WPW10245259 (Terminal block)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
02/09/2024
Replaced wiring harness and capacitor. Ran normal cycle and went through fill and into agitate fine. Cancelled and drained fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, North Carolina 28269
Jeff L.
Job Details:
02/09/2024
SR#7738375485 (Lisa) SafetyFound spray arm burnt and had fell off sump assembly there was nothing wrong g with heater there was a little plastic melted onto heater and that came right off. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 W10518394 HEATER
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
02/09/2024
"Tested unit and found washer would not wash ran diagnostics and found errors F7e1 tachometer missing or wrong signal F0e3 over loaded F0e5 off balance ran a diagnostics cycle and found motor just buzzing and tub never moving, checked motor and found plastic shroud had gotten jammed up in the belt and pulley causing it to stop motor. Straightened out housing and motor is now free and all operations are working to specs"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
02/09/2024
"Replaced control and interface board. Verified not operating without coins, added coins and unit started properly with lights coming on properly as well.Let nit rf n and didnt make it to agitate. Found not hot water coming to unit, not hot water from house valve, that waterline is not connected to any supply, just ends open. Ran second cycle tap cold and went into agitation fine."
We serviced a
LG WASHER
Model WM4370HKA
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
02/09/2024
"Diagnosis was a miss. Replaced on removing old boot, tub assy shifted far to right, unit has a broken spring. Ordering shocks and springs, cost parts about same, no additional charge to cs for parts or labor.; ordrng 2 4970FR2084Z (Suspension spring)s and 3 383EER3001J (Shock absorber)s"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MS0
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
02/09/2024
Retuned to install pressure regulator. Installed regulator and leaks checked with bubble test. No leaks. Ran all surface burners. No pulsing. Customer checked also. Verified proper operation.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
02/09/2024
"Tested unit in a diagnostics cycle and found dispenser not opening when calling for soap, checked power to dispenser when activated and proper voltage is there, checked dispenser and found motor broken causing unit to not open. Replaced dispenser and ran a diagnostics again checked for opening and dispenser is now opening properly and all operations are working to specs ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
02/09/2024
"Checked over unit due to customer had been hearing a noise coming from unit when running and mostly in the morning time, removed rear cover and found water valve pushed into condenser coils causing a rattling noise, the valve had popped out the condenser. Reattached condenser to rubber mounts and fixed valve pushed unit back in place and checked for noises, unit is now running properly advised customer unit will make some noise wile running and will make some noises when in a defrost cycle this is all normal noise."
We serviced a
KITCHENAID REFRIGERATOR
Model KFCO22EVBL1
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
02/09/2024
"Checked over unit and found ice maker had been leaking water into ice bin causing it to freeze into a block of ice, cycled ice maker and found once filled water would drip from ice maker mold into bin ice maker is cracked. Replaced ice maker and cycled unit ice maker filled and is now holding water and working to proper specs ; used 1 D7824706Q (ICE MAKER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Avon, Connecticut 06001
Gary V.
Job Details:
02/09/2024
"Inspected and found incomplete frost pattern, found no signs of uv dye on any connections , compressor is running hot, needs compressor replaced, ordering evap for back up in case of leaky evap. Will order parts and return.; ordrng 1 W10233960 (Compressor) and 1 W11256565 (Evaporator) and 1 WPW10143759 (Filter drier)"
We serviced a
MAYTAG WASHER
Model MVW6230RHW0
Near Marshville, North Carolina 28103
Jonathan J.
Job Details:
02/09/2024
"I replaced all parts previously ordered. I tested operations. Everything is working properly. No abnormal noises. No additional issues found.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W11449840 GEARCASE , and 1 W11550891 AGITATOR"
We serviced a
JENN-AIR RANGE
Model JES1750FS2
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
02/09/2024
Tested bake 350 and convection 325 Showed customer convection fan is running Have to push door switch to see fan is movingTemps are perfect
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
02/09/2024
"Found needs a evap fan steamed out freezer , Cust will have unloaded for install; ordrng 1 W11224591 (Evap fan with harness)"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
02/09/2024
"Found that the spin speed shut off. Also need new shuck; ordrng 4 W11316766 (Shocks)s, dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near East Windsor, Connecticut 06016
Gary V.
Job Details:
02/09/2024
Installed parts listed. Cycled back on unit is working properly.; dspstn on spec-tagged invntry: 1 W10822606 AUGER MOTOR
We serviced a
LG WASHER
Model GFW450SSM1WW
Near Somers, Connecticut 06071
Gary V.
Job Details:
02/09/2024
Inspected and found drive belt broken and will order and return.; ordrng 1 WH08X10050 (Drive belt)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, North Carolina 28262
Jeff L.
Job Details:
02/09/2024
"Need to order new pulley system. Part #WPW10343192Found pulley bad after getting dryer down and replacing rollers. This is a new style pulley and the pulley in dryer kit bag will not work. Please call office to reschedule; ordrng 1 WPW10344192 (Idler pulley), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JV0
Near Vernon, Connecticut 06066
Amanda R.
Job Details:
02/09/2024
Icons for cooktop being on or hot dont work and bake and broil dont work black wire at terminal block burnt power cord and terminal burnt power cord wasnt tightened when installed fixed wires replaced terminal block and power cord has correct power at terminal and going into control still not working needs new control ; ordrng 1 W11544349 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
02/09/2024
Complaint not freezing ice bread adjusted thermostats and explained how the freezer cools ff section
We serviced a
WHIRLPOOL WALL OVEN
Model WW27210W
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
02/09/2024
Upper oven bake element broken replaced preheated to 350 operation normal
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US6HS00
Near Unionville, North Carolina 28110
Jonathan J.
Job Details:
02/09/2024
"I replaced spark, igniter, tested operations, no additional issues found all burners are igniting properly upon departure. All burners have a perfect flame pattern on both high flame and low flame."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Southbridge, Massachusetts 01550
Chris B.
Job Details:
02/09/2024
Complaint that the unit is out of balance. Found issues with the suspension and will quote for parts and labor. Customer will adjust the unit first before changing out parts. Mentioned to the customer they have 7 days to waive the trip fee into labor. Trip fee already collected.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX2FHDXVY09
Near Suffield, Connecticut 06078
Gary V.
Job Details:
02/09/2024
"Inspected and found drain frozen over and needs to be replaced, will order and return. Customer wants next Friday am slot.; ordrng 1 W10619951 (Drain tube)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
02/09/2024
"Installed new cntrl and stator ran unit thew a calibration cycle and found unit had been making a click when spinning, found noise coming from slider replaced slider and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
02/09/2024
"Checked over unit and found right front burner and left front burner not cooking the same speed customer stating right one heats faster then left. Heated up burners and gave customer Ed on right burner is a stronger burner then left this is normal operation advised using right side then left if wanting heating things faster. Fixed stove language due to in French gave customer Ed on how to use the air fryer and all functions, checked all other operations and unit is working to specs"
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
02/09/2024
"Tested washer and found unit had gone threw a cycle then errored out f9e1 long drain and cycle stopped and customer could not get unit to work. Canceled out error and checked drain pump, found pump connection had broken off not allowing power to drain pump motor. Cut out bad connections and reattached with connectors crimping them in, brought unit legs down to lift unit up to stop from hitting pan ran a wash and drain cycle and all operations are now working to specs"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Charlotte, North Carolina 28262
Jeff L.
Job Details:
02/09/2024
Replaced inner basket unit ran and checked ok with no leaksCall complete
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Hartford, Connecticut 06106
Chuck M.
Job Details:
02/09/2024
Replaced freezer and refrigerator doors. Corrected gasket with blow dryer. Checked ok.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2 HUB
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
02/09/2024
Installed wash motor and tested. Dishwasher is working properly. Showed customer it works.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near New Britain, Connecticut 06052
Chuck M.
Job Details:
02/09/2024
Customer complaint is that freezer door was opening easily and there was frost in bottom left corner. Found door closed tightly and no frost. Unit is packed with food on all shelves. Bottom shelf and basket has no circulation due to packed food. Gasket Checked ok. Advised customer to rearrange food for better circulation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM01
Near Brimfield, Massachusetts 01010
Roger R.
Job Details:
02/09/2024
Assist only. See CB ticket for same appointment compressor okay not needed; dspstn on spec-tagged invntry: 1 876765 TUBING KIT and 1 WPW10507886 COMPRESSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
02/09/2024
"I replaced led kit all leds, all leds are now working perfectly with no further issues reported by customer with refrigerator at this time."
We serviced a
JENN-AIR RANGE
Model JJW2430DP03
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
02/09/2024
Installed new panel programmed and tested all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Webster, Massachusetts 01570
Chris B.
Job Details:
02/09/2024
"Complaint that the ice maker is not cycling ice correctly and doesnt dispense ice at times. Found ice buildup in the shoot and all clumped up. Found door flapper not holding good seal and warm air melting the ice cubes. Will order new shoot.; ordrng 1 W11572058 (Ice Door Shoot), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
02/09/2024
"F0e2 over suds condition detected f0e3 over loaded condition detected f0e5 out of balance load detected f8e1 no fill long fill error code. I found inlet. Water valve is humming extremely loud. I suspect valve solenoid. Both hot and cold. Are cutting out in the middle of a cycle causing F8 E1 error code to display. No Longville area code. I checked drain hose. No issues with drain. I checked all other issues. Highly advised customer seriously cut back on soap usage, just filling the tub with no soap added was creating heavy siding advice customer to run a clean washer cycle multiple times as well. No additional issues found with washing machine today."
We serviced a
JENN-AIR DISHWASHER
Model JDB9800CWP2
Near Weddington, North Carolina 28104
Jonathan J.
Job Details:
02/09/2024
Complaint dishwasher door falls will not stay open by itself. Door is very heavy. I found pulley on left hinge had broken. I replaced both police and both rope. Assemblies tested operations of door. No additional issues found everything is working just fine as of right now.; dspstn on spec-tagged invntry: 1 8194001 DOOR LINK KIT
We serviced a
KITCHENAID RANGE
Model KOCE500ESS23
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
02/09/2024
Customers complaint is the finish is coming off blue porcelain. Was able to use a scrubber and remove stains. All checks ok. ; O-emld tckt