Service History 352

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Cheshire, Connecticut 06410

Chuck M.

Job Details: 09/27/2024

Replaced wash motor and tested. Dishwasher is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Avon, Connecticut 06001

Gary V.

Job Details: 09/27/2024

"Installed new wash arm and insulation, cycled and did not detect any leaking. All functions test normal."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 09/27/2024

Food still freezing in fresh food section and making a gurgling sound. The gurgling sound is the Freon flowing through evaporator. Replaced filter drier then pulled vacuum then recharged. Its no longer making the loud gurgling noise. Set to recommended temps. Please allow 24hrs for temps to stabilize.

We serviced a

WHIRLPOOL RANGE

Model WFES5030RZ0E

Near West Hartford, Connecticut 06110

Jeremy B.

Job Details: 09/27/2024

"Cooktop has damage on the bottom side of glass not the top where pans sit. Took pictures and verified within 30 days. ; ordrng 1 W11730433 (Cooktop) and 1 W11730339 (Trim), O-SMS tckt"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cheshire, Connecticut 06410

Chuck M.

Job Details: 09/27/2024

Customer complaint is that dryer was not heating. Inspected and found high limit thermostat shorted. Replaced and tested. Dryer is heating properly. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 09/27/2024

Dishwasher leaking at bottom of the door. Found hot water at 135 recommend lowering to 120 dishwasher not level and leaning fwd adjusted so its now leaning slightly back.

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 09/27/2024

Washer not draining or spinning. Ran diagnostics found F9E1 and F1E1. Wire broken in harness. Will order new control and harness. ; ordrng 1 W11643701 (Harness) and 1 W11627413 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near New Britain, Connecticut 06053

Jeremy B.

Job Details: 09/27/2024

Installed new defrost heater. Please allow 24hrs for temps to stabilize.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Plainville, Connecticut 06062

Jeremy B.

Job Details: 09/27/2024

Started installing the harness then noticed heavy mice activity. They completely chewed through the drain hose. Finished installing harness could not test. Explained to customer that mice damage voids warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/27/2024

Cleared ff evaporator drain of ice complaint that all doors will be closed but red icon for door open is on on the user interface and all leds are off in each section checked door switch in diagnostic it goes from 02 to 01 when opening and closing door ; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ2

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/27/2024

F8e4 error code water in drip tray cleaned tray reset the control went over cleaning filter more often and running an empty clean cycle on unit once a month

We serviced a

KITCHENAID FREEZER

Model KRMF536RPS00

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/27/2024

Complaint that there has been condensation on top of freezer gasket and clumps of ice in drawers adjusted freezer door so the top of gasket would grab more of the cabinet when dispensing water randomly more water will leak out of tube when moving cup away lowered levelers to raise front of unit slightly temps set at recommended

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near East Hartford, Connecticut 06108

Amanda R.

Job Details: 09/27/2024

Replaced evaporator fan motor it turned on operation normal allow temp to reach recommended before putting food inside unit

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/27/2024

"Removed and replaced ice maker. Reassembled, ran test 56, no error codes, ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All checked good."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/27/2024

"Unit is under 1yr wp warranty per service bench. Unit stopped mid cycle and has water in it, will not start.Broken wire harness to drain pump, repaired wire and unit drained fine.Replaced wire harness and ran diagnostic cycle fine. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

MAYTAG WASHEER

Model MHW6630HW0

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 09/27/2024

"Complaint of intermittently leaking. An diagnostic cycle and no leaking found, boot making good seal with no tears. Pulled of boot from front to look inside. Water stains rust in left front, looks to be coming from dispenser. Dispenser had water standing in n front frame, likely source of stains found. Root cause labor pressure is to be Botox soap in softener area of dispenser, undesolved build up causing water to splash. Cleaned dispenser and advised that area is for softener only and suggested liquid soaps.No charge for visit as BK said no charge for trip and all I did was clean dispenser."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/27/2024

"Unit unit is under 1yr wp warranty per service bench. Water in unit on arrival. Cs had switched from a double sink to a single as well, but using same disposal. Mustve been set up different as the knockout was still in disposal. Removed and unit drained fine. Covered by single customer instruct for cs."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/27/2024

"Coolant dryer keeps shutting itself off motor stops running but time keeps counting down. I found motor overheating is the cost of customer complaint. suspect, no error codes and diagnostics history. Unit has been updated to the newest software version and paired to Wi-Fi. will need to break blower wheel apart to remove motor. Will need extra time for repair.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 W11525996 (Control)"

We serviced a

MAYTAG DRYER

Model MGD6230HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/27/2024

Complaint dryer time jumps around no sound from ui ; ordrng 1 WPW10298258 (Sensor) and 1 W11413566 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/27/2024

I replaced condenser fan blade could not test as customer did not have power no additional issues reported by customer prior to power outage

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/27/2024

Place parts primary cause of squeal was due to a dry lipping no additional issues found everything working fine; used 1 W11239857 (BELT) from stock

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS3

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/27/2024

Replace previously ordered parts tested operations no further issues found oven is working perfectly fine now so is cooktop.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/27/2024

Complaint washer will not work lights never come on making grinding noise all the time leaking water when it drains I replaced drain pump hole in housing also found customer drain in wall is backing up contributed to leak. I let control time. as it was in its own self diagnostics mode with drain pump running nonstop as well I performed control calibration and tested control. No issues found.; ordrng 1 W11608056 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/27/2024

"Test 13 heater getting extra hot is 239? P8 on control evap sensor pink pink 1036 and rising 1249 when tech line answered previously replaced sensor installed . Per tech line organize harness on evap making extra sure heater or any other harness is not touching defrost sensor replace defrost sensor and tape with aluminum tape for best thermal conductivity. If customer calls back for same issue per tech line customer to call customer resolution hotline, as he cannot think of anything else to replace. Sr#7739573808. ; used 1 W10902214 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 09/27/2024

"Customer complained unit making loud noise, not closing and opening, causing food to freeze. Ordering diffuser fan in freezer. Leaving high pressure valve for return call . Schedule return call for Friday am . ; ordrng 1 W11380595 (Diffuser) and 1 WP2315549 (Fan), dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 09/27/2024

Ice maker on and off switch broken replaced ice maker fill tube not frozen temps set at recommended ice maker did its twist of the tray when turned on

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFN2853AF0

Near West Hartford, Connecticut 06107

Gary V.

Job Details: 09/27/2024

"Installed ice maker and cycled with water, please allow 24-48 hours for ice production."

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950U

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/27/2024

"Complaint of not cleaning well. Has cleaned filter and basically washing dishes by hand before running through dishwasher. Mid spray arm had some obstruction, cleared what was seen. Ran cycle and not getting spray arm movement, moved height of middle rack, but same. lower is a moving power bar instead of spray arm. Moved to center of unit and had moved itself back to him position while running. Found mesh filter was clogged, cleaned and ran again. Still no spray arm movement, removed and it comes apart so was able to clean it thoroughly, more debris was clogged inside. Tested again and now getting spray arm movement. Cleared top spray arm as well. Returned mid shelf to starting height and verified movement.Cs to monitor, definitely did not have water movement on arrival and is moving now."

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near West Hartford, Connecticut 06117

Gary V.

Job Details: 09/27/2024

"Installed new inlet valves and noise and water hammer is no longer happening, tested fine.; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT)"

We serviced a

GE REFRIGERATOR

Model TBX25PAXBRAA

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/27/2024

"Inspected and found ice maker broken, quoted and they will call if wants repaired."

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/27/2024

Inspected and found communication faults for main acu and ui panel. Quoted and they will call if wants repaired.; dspstn on spec-tagged invntry: 1 W10812423 CNTRL-ELEC

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/27/2024

"Inspected and found broken wash pump and rep,a ed with new wash pump, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Southington, Connecticut 06489

Jeremy B.

Job Details: 09/27/2024

"Customers complaint is washer vibrating. Found washer very wobbly and not level, found rotor bolt loose. Tightened and leveled then ran self test and calibration on control all checks ok."

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS00

Near Southington, Connecticut 06489

Jeremy B.

Job Details: 09/27/2024

Right rear burner not lighting. The stem in valve is seized and wont turn. Needs new right rear valve. Im ; ordrng 1 W10844471 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrv986fdem01

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 09/27/2024

Installed new harness and set to recommended temps. Please allow 24hrs for temps to stabilize.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 09/27/2024

Complaint in the middle of a cycle the leds would dimly continually strobe from left to right replaced both controls tested operation normal

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/27/2024

Replaced the motor and blower wheel tested sounds normal

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW1

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/27/2024

F9e1 long drain not draining manually removed water wire harness bad replaced tested draining normally ; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/27/2024

Replaced evaporator fan motor set temps at recommended Ff section needs to get to temp before putting food in it

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/27/2024

"Checked and found wash basket dropping too far down on gear case shaft causing vibration. Removed agitator and basket. Inspected all parts. No issues found with gear case. Requesting P&A for wash basket, washer, and nut. Advised customer that basket would ship directly to her and that she would need to inspect for damage and call to schedule.; rqstng P&A on 1 W11178227 (Basket) and 1 W11551646 (Nut) and 1 W11553312 (Washer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ05

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/27/2024

"Confirmed condensation issue inside RC compartment. Checked and found door gaskets not sealing correctly and doors not properly lined up. Adjusteddorrs and ensured gaskets are sealing correctly. Ran diagnostics, confirmed mullion heater and moisture control were both on."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 09/27/2024

Checked and tested. Found bin empty. Ice maker would not cycle. Ordering ice maker. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11692161 (Ice maker)

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 09/27/2024

The ice box had the updated fan in rear adapter the ff evaporator drain was clogged with ice build up cleared drain leveled unit cleaned condenser coils left kit

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/27/2024

"Complaint latch, broken washer will not start will not do anything. I replace latch assembly tested operations. Everything is working properly as of right now.; used 1 W11513248 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 09/27/2024

Complaint unit leaks during a steam cycle. Door gasket also falling off on the bottom of the door I found gasket was never properly glued on the bottom of the door glued door gasket with high temp. Adhesive advised customer to make sure theyre loading dryer at least half full during the steam cycle if not.Fuller ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Waterbury, Connecticut 06704

Chuck M.

Job Details: 09/27/2024

Customer complaint is that refrigerator is leaking. Inspected and found ice maker fill tube disconnected. Took pic. Ordered ice maker fill tube. ; ordrng 1 W11677731 (Ice Maker Fill Tube)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Naugatuck, Connecticut 06770

Chuck M.

Job Details: 09/27/2024

Customer complaint is that refrigerator was leaking water. Inspected and found water supply line is punctured. Customer mentioned freezer is not cooling properly. Inspected and found ice ball on top right corner of evaporator. Found compressor and condenser very hot. Compressor was previously replaced. Ordered compressor and extra Time Slots. ; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Tube) and 2 ExtraTimeSlot (Extra Time Slots)s

We serviced a

LG WASHER

Model WM4000HBA

Near Pelham, Massachusetts 01002

Chris B.

Job Details: 09/27/2024

Complaint that the washer is still giving the ie error code. Found bad inlet valve. Customer received the valve from their insurance company and charge them for installation. Mentioned to the customer that their will be no warranty for the part nor for the labor due to its not a part from Advantage and customer was ok with it and they just wanted the washer running. ***No Warranty on parts & the Labor***.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 09/27/2024

Complaint that the dryer was not starting any cycle. Did a hard reset on control and diagnostic cycle. All working normal. All sensors and heating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 09/27/2024

Complaint that the freezer side many times it stops cooling for many hours then starts right up and theres ice buildup on all the internal walls. Heating Element is working fine but running for longer times and wont shut down in a timely manner. Will order parts for a return visit.; ordrng 1 WPW10317076 (Control Board)

We serviced a

SPEED QUEEN WASHER

Model awn432sp113tw04

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 09/27/2024

Replaced belt and unit running normal. 1yr warranty on parts and labor.

We serviced a

KENMORE DISHWAHER

Model 665.13229N412

Near Hampden, Massachusetts 01036

Chris B.

Job Details: 09/27/2024

Complaint that the dishwasher is not cycling correctly. Found bad sump pump. Quoted for parts and labor. Customer has been having issues with the well water and prefers not to fix the unit due to expenses and age of the unit. Collected trip fee.; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP

We serviced a

LG RESIDENTIAL REFR

Model LRSDS2706S/01

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 09/27/2024

"Installed ice maker, unit has no way of cycling to test for water fill, please allow 24-48 hours for ice production."

We serviced a

LG WASHER

Model WM9000HVA

Near East Longmeadow, Massachusetts 01028

Chris B.

Job Details: 09/27/2024

Replaced drain pump and ran a few cycles and washer draining; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP

We serviced a

KITCHENAID M/W OTR

Model KOCE500ESS22

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/27/2024

"338,372,335,388, 349,366,348,366 complaint oven is not keeping temperature. I found custom thermometer was inaccurate that she was using and customer would press cancel and recycle temperatures on oven. Cannot do that with this model as it will not display accurate temperatures. I found no issues with microwave other than customer needs to close door firm. All operations after calibrating oven are now working properly. oven was calibrated 20? hot. I lowered it by 10. Oven can only be calibrated in increments of 10."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Burlington, Connecticut 06013

Gary V.

Job Details: 09/26/2024

"Installed control and ui, cycled thru auto test and unit working properly now.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cheshire, Connecticut 06410

Chuck M.

Job Details: 09/26/2024

Replaced ACU console and UI. Ran Diagnostics cycle and showed customer it works.

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Naugatuck, Connecticut 06770

Chuck M.

Job Details: 09/26/2024

Customer complaint is that dryer door does not close and customer wanted door reversed. Reversed door and pinched strike so that catch fits easier. Door is closing much better. Had customer try door to confirm the difference.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Waterbury, Connecticut 06708

Chuck M.

Job Details: 09/26/2024

"Customer complaint is that washer was not completing cycle. Ran diagnostics and found error codes. F0e3 overloaded. F7e1 tachometer missing. Ran diagnostics tests, manual tests and inspected underneath washer Found shield scraped. Tested and found suspension worn. Ordered suspension rods. P&A. ; rqstng P&A on 1 W11396716 (Suspension)"

We serviced a

JENN-AIR RANGE

Model JGRP548WP02

Near Watertown, Connecticut 06795

Chuck M.

Job Details: 09/26/2024

Customer complaint is that oven heats for about 10 minutes then oven shuts down. Display shuts off. Preheated oven to 350 degrees. ; ordrng 1 WPW10511278 (module-spk) and 1 W11448312 (Spark Igniter)

We serviced a

WHIRLPOOL KITCHEN

Model WFE775H0HZ1

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 09/26/2024

Oven not heating. Found bake element burnt out. Replaced and tested all checks ok. ; used 1 W10779716 (ELEMENT) from stock

We serviced a

AMANA WASHER

Model MVW4505MW1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/26/2024

Customers complaint is washer still making loud abnormal noise. Ran self test and everything sounded fine. Customer had a video. Sounded like shifter wasnt shifting all the way. Replaced shifter and ran self test all sounds normal. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL RANGE

Model WOEC3030LS01

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/26/2024

Customers complaint is oven not shutting off. Preheated to 350 and it heated and shut off the cooling fan continues to run but shuts off when at cooled temperatures. All. Checks ok.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 09/26/2024

Installed new door lock and control. Tested and all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Burlington, Connecticut 06013

Gary V.

Job Details: 09/26/2024

"Inspected and vibration coming from condenser coil, adjusted and tested fine now. Also filter is clogged and needs replacement. Quoted for filter. Customer will replace himself. Also found drip coming from water feed line, and informed customer about that also."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, Connecticut 06040

Mike K.

Job Details: 09/26/2024

"Unit is under 1yr wp warranty per closing statement. Closed on 1/5/2024.Freezer has been to warm, found evap cover frosted over, removed and evap clogged. Harness secure, fan blowing fine. Door sealing and no gaps between case and liner. Had a reading of 250k ohm on heater. Second time with same issue. Ordering harness and heater. Did steam clear evap.; ordrng 1 W11566892 (Evap harness) and 1 W11567493 (Defrost heater), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

We serviced a

MAYTAG WASHER

Model MVW5435PW0

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 09/26/2024

Customers complaint is washer bangs and vibrates. Ran diagnostics found no error codes. Ran self test and when spinning the basket has an extreme wobble. Will order and replaced basket. Instructed customer on proper losing procedures and recommend washing like items to ensure a balanced load. ; ordrng 1 W11513243 (Basket)

We serviced a

KITCHENAID ICE MACHINE

Model KUID308ESS2

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/26/2024

"Complaint will not make ice. I found water filter was not installed all the way, preventing water from cycling and filling up tray. Unit making ice fine with no further issues and filling with water properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near East Hartford, Connecticut 06118

Mike K.

Job Details: 09/26/2024

"Replaced control and tested each button, all responsive. Ran normal cycle and unit went through fill and into wash fine, cancelled and drained fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Hartford, Connecticut 06120

Mike K.

Job Details: 09/26/2024

"Apt 2. Unit is under 1yr additional Rent a Center warranty per service bench.Evap fan not running frosted over. Freezer door does not close well, not drawing into closed position/easily stopped not closed. Cleared frost build up and fan running, ordering rail assy; ordrng 1 WPW10397636 (Left rail) and 1 WPW10397635 (Right rail)"

We serviced a

AMANA RANGE

Model AGR6603SFS4

Near Hartford, Connecticut 06114

Mike K.

Job Details: 09/26/2024

"Unit is showing out of warranty. Cs believes it was purchased less then year ago, but does not have receipt. Control is unresponsive, sometimes not cancel button responds, not on control lock, also clock is uneven brightness. Quoted for control/labor, sent estimate.Cs will look for receipt and paid for service call"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Hartford, Connecticut 06106

Mike K.

Job Details: 09/26/2024

"Unit is again slipping on cam though cam screw is tight and actuator looks to be in correct position. Cam screw would not break free. Will need to replace gear case assy. Replaced me of the motor cover screws was not original so ordered that as well.Ordering gear case assy, cam, actuator, Washplate/screw.; ordrng 1 W10913953 (Actuator) and 1 W10721967 (Cam) and 1 W11449840 (Gear case) and 1 W10752283 (Washplate) and 1 W10752187 (Washplate screw) and 1 W11239857 (Belt) and 1 2xtime (2x time) and 1 WP22001995 (Cover screw)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Mansfield, Connecticut 06268

Amanda R.

Job Details: 09/26/2024

Complaint that when full of dishes and racks are pulled out dishwasher is moving and leaning forward under cabinet unit not side or top mounted which is installation issue leveled unit so where its not moving so much under cabinet ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE

We serviced a

GENERAL ELECTRIC RANGE

Model JGBS66REK5SS

Near Eastford, Connecticut 06259

Amanda R.

Job Details: 09/26/2024

"Complaint for a while now customer smelled propane when unit was off when walking by it on the left side had gas company come out they removed gas line and capped the line I cannot get the cap off the gas line to reconnect to unit and test for leaks they said it was the regulator leaking ; rqstng P&A on 1 WB21X38549 (Regulator), ordrng 1 718-202-g1 (Gas detector), dspstn on spec-tagged invntry: 1 718-202-G1 COMBUSTIBLE GAS DETECTOR"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 09/26/2024

Replaced motor and blower wheel

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 09/26/2024

"Customer complain unit was filling with enough water and was tearing up his clothes. Found no error. Codes found unit working as designed on all functions and component activation. Customer said it was only on heavy duty setting started heavy duty setting and noticed you customer was using extra power setting inform customer extra power setting will use little to no water at the beginning of cycle for a better chemical and mechanical washing customer if he wants more water during wash do not use extra power setting warm unit is working as designed. On heavy duty and started washing normally. Verified proper operation. If callback out for same issue will have to charge customer due to unit not having any functional failures. Customer wanted to get unit replaced inform customer. He will have to contact Whirlpool customer service or the place he bought the unit unit unit is working as designed and does not need to be repaired, I am only here to repair functional failures. verified proper operation"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/26/2024

"Complaint refrigerator making loud noises whenever dispensing water from door. I found severe water hammering issue Valve, barely able to overcome pressure, causing back waterlines to slap unit will need water, pressure regulator kit repairing will need to pull unit from wall no further issues found.; ordrng 1 W10786952 (Pressure regulator kit) and 1 W10267701RP (Pex tubing kit) and 1 W11557001 (Ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 09/26/2024

Complaint freezer is frosting over. Frost seems to be superficial frost only customer also notated condensation at the very top of the freezer door. I removed freezer door bumps and fresh food bump stops that were causing gasket to not close all the way. Gaskets are now ceiling properly and door has vacuum that is created after closing doors Advise customer that frost developing underneath of fresh food vent is due to excessive humidity in atmosphere cannot do anything about frost developing assembly issues found at this time. Issues are all cosmetic nature as of right this moment advised customer that when issue starts to affect the cooling of the refrigeratoror freezer is no longer cosmetic space then becomes functional based issue.

We serviced a

WHIRLPOOL DISHWAHER

Model WDP540HAMZ2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/26/2024

"Complaint dishwasher is not working at all. Will not wash dishes. I found seven one error code four three error code wash motor failure, incoming water temperature below threshold error code. Replaced wash motor sump assembly performed a diagnostic cycle no further issues found with dishwasher at this time heater is operating normally as well.; dspstn on spec-tagged invntry: 1 W11613479 MOTOR/SUMP"

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/26/2024

"Complaint washer not operable. I found F5e3 f5e2 f5e1 error codes in fault history only codes. I cleared error codes replaced latch assembly performed control calibration no further issues found out heard. Replaced drain pump for good measure as part was pre ordered. ; dspstn on spec-tagged invntry: 2 W10919003 DRAIN PUMP , used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near York, South Carolina 29745

Mitch H.

Job Details: 09/26/2024

Tested and found ice door not opening correctly and customer says water dispensing intermittently. Ordered ice door and dispenser control. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11203289 (UI) and 1 W11678839 (Ice door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/26/2024

"Customer says noise happens approximately every hour and a half and lasts approximately 3 minutes. Called tech line spoke Derrick SR# 7739991309, he believes noise is happening as compressor starts, either coming out of defrost cycle or non running condition. That noise happens as compressor ramps up to speed. This is a normal noise and not anything unusual. Just normal operating sounds."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Charlotte, North Carolina 28273

Mitch H.

Job Details: 09/26/2024

"Checked and confirmed F9E1 drain error. Dishwasher had no water in bottom on arrival. Ran diagnostics,no other error codes. Cleared error. Started unit in Normal cycle, allowed to fill and begin washing. Cancelled cycle, did not drain. Pulled unit out, removed drain pump, found chopper blade had come loose and damaged impeller. Replaced drain pump, tested, dishwasher now washing and draining properly.; used 1 W11497943 (Drain pump) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ05

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/26/2024

Complaint unit louder than previous model previous model uses 45 grams this model uses 55 grams. Noise is normal compressor frequency noise.

We serviced a

LG REFRIGERATOR

Model LFXS26973S-10

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/26/2024

"Replace previously ordered parts, tested operations no further issues found with refrigerator operations are normal no abnormal noises."

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFE28GYNIFS

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/26/2024

"I replaced all previously ordered parts verified evaporator is producing a full frost pattern Replaced warped verified new fan is indeed working Would not spend. No further issues found..; dspstn on spec-tagged invntry: 1 WR55X10025 THERMISTOR SENSOR,TEMP FF"

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US0HS05

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/26/2024

Checked and found valve for left rear burner not operating and shutting off properly. Ordering valve and burner head. Checked part availability and scheduled return for 10/2 PM.; ordrng 1 W11256503 (Valve) and 1 WP8286815 (Burner head)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 09/26/2024

"Set 3-way valve to home position, unplugged refrigerator. Disassembled, removed compressor, inverter and replaced parts. Installed new compressor, inverter, and dryer. Charged to 225psi with nitrogen, checked for leaks, none found. Allowed unit to sit for 20 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum. Weighed n correct charge (56g) of R600a. Compressor operating and cooling properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/26/2024

"Checked and found no ie in bin. Entered diagnostics, ran ice maker test 120, ice cycled correctly. Ran valve test 97, valve activated and filled normally. Checked and found freezer at 32 degrees. Refrigerator temperature at 37. Tested thermistors in diagnostics, freezer thermistor showing open. Not reading temps. Ordering thermistor. Checked part availability and scheduled return for 10/2 PM. Refrigerator was just installed 2 days ago. Customer is going to contact dealer and see if she can exchange it.; ordrng 1 W11318270 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 09/26/2024

Its not a rework because its a different issue The fill tube extension came off it dosent fit in the original fill tube well I zip tied it but it fell off and came out dispenser when customer was dispensing ice

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW4

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 09/26/2024

The harness going to the right front burner was above the right rear element and burnt wiring ; ordrng 1 W11596058 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 09/26/2024

Complaint that unit is smelling went over cleaning both filters once a month not putting solid food inside unit leaving door open to let it air out raising drain hose under sink above port on piping using rinse aid running a vinegar bath once a month and using less liquid detergent .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Windham, Connecticut 06226

Amanda R.

Job Details: 09/26/2024

Replaced parts filter was in compressor box recharged with 43g of r600a I want it to run for 72 hours before giving back to customer ; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 09/26/2024

"Customer complained ice maker stopped working found freeze warner than normal, ran icemaker harvest icemaker has no errors and would harvest. Damn freezer was normal than usual set to zero and was 10? found EV fan in freezer not working quoted for repair customer confirmed repair replaced Yvette fan collected via check verified proper operation. ; used 1 W11452196 (EVAP MOTOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 09/26/2024

"Returned to install parts ordered, installed new compressor and evap as inverter. . pulled vacuum 20min steady. Charged 56g r600. Verified proper frost pattern. Left evap fan w customer."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 09/26/2024

Customer complained unit not washing.ran unit found sump not energizing.replaced sump from ts. Unit sump now working. Ran service mode to clear any error codes. Verified proper operation. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/26/2024

"Customer complained unit making noise, found belt damaged from car toy being stuck in belt cover. Quoted 298.52. Customer didnt want to repair unit. Collected trip fee."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/26/2024

Installed new basket and suspension. Tested and washer working as designed. Explained that the load must be a balanced load. Also explained that if we come back out and find nothing wrong then a service call of $129 will be charged.

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW8000DW2

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 09/26/2024

Installed new lid and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 09/26/2024

Customer complaining icemaker not working found error code E5 on icemaker and icemaker field test icemaker did not fill with water. pulled water line off of valve . ran icemaker field test. water came out of valve . found line to icemaker frozen over ordering heater for icemaker. Fill line and icemaker Schedule return call for Wednesday a.m.; ordrng 1 W11087201 (Heater) and 1 W11658802 (Icemaker)

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