Service History 351

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Springfield, Massachusetts 01128

Chris B.

Job Details: 09/30/2024

Complaint that the washer is not starting any cycle. Found washer not cancelled on last cycle and just needed a reset. Ran diagnostics and no error codes present. Started a normal cycle with clothes and good level of water and ran through with no issues. Explained to the customer how to cancel out any cycle and its features.

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 09/30/2024

"Arrived to replace gear case assy, agitator would not come out and was not ordered. Office had one so went to office and returned. Broke out old agitator and able to replaced gear case assy and all parts ordered. Ran quick wash and went through fill and into agitate properly. Cancelled and drained fine. Ran drain and spin and spinning fine."

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 09/30/2024

"Door not closing fully and not hitting door switch without assistance. Door opens past 90 degrees door frame bent out. Deemed not a defect, but damage. Explained to customer not covered, saved estimate and suggested they could contact insurance provider."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 09/30/2024

"Unit would not spin, tested in diagnostic cycle and after fill tests and drain, nothing. Capacitor tested fine at 51uf. Unit gave an f7e3 error and actuator not moving. Tested with new actuator and switch properly, now motor humming. Found a reading of 13Mohm on motor. Quoted for motor/actuator and labor. Denied. Collected for service call."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FPBS2777RFD

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/30/2024

"Complaint of leaking and produce freezing in drawer. No separate vent for produce, other rf items ok, suggest raising temp of rf a degree or two. Leak has formed a big sheet of ice in bottom of rf with a clump at the left rear. This is directly below icemaker. Ice cubes tray full and regular size cubes, removed icemaker and tray not overflowing. Pulled off icemaker evap cover and bottom of evap /drain clear. Icemaker has been replaced previously. No signs of source of leak, just ice below, but has to be from icemaker unit. Ordering evap cover assembly. Icemaker and housing, 2x time; rqstng P&A on 1 5303918784 (Fan housing kit) and 1 242142203 (Icemaker cover) and 1 5303918571 (Fill tube seal) and 1 243297613 (Icemaker), ordrng 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Monson, Massachusetts 01057

Chris B.

Job Details: 09/30/2024

Safety Verification. Complaint that the washer stays on the draining side and wont stop. Found error code F1E1 and F3E1. Found bad control board and pressure switch issues. Quoted parts and labor. Customer will think about fixing it and will get back to us. Safety Call no trip fee.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/30/2024

Complaint strike broke. I replaced strike assembly tested operations performed a DLS control board calibration cycle. No additional issues found no error codes in history. ; used 1 W11457841 (STRIKE) from stock

We serviced a

SAMSUNG DRYER

Model DVE45T3400

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 09/30/2024

Complaint that the dryer is making a loud noise while tumbling. Found bad belt tensioner and heavy lint buildup. Cleared all buildup and will order parts for a return visit.; rqstng P&A on 1 BESAMKIT (Sam Roller Kit)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 09/30/2024

"Checked over unit and found front display would shut off randomly and would not except selections, tried to run a diagnostics cycle and same issue no response from controls. Tested light under unit and found light would not come on found control sending 120v to light all the time causing light to burn out and short never working again. Will order new door assembly,control and socket, parts tentative p/a; ordrng 1 W11186035 (Control) and 1 W11186019 (Door assembly) and 1 W10709921 (Lamp) and 1 W10240330 (Lamp holder)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/30/2024

"Tested unit and found control not allowing adjustments causing fridge to be stuck on high and freezing items in fridge section. Removed control box and found control housing touch panel broken on both control and housing this is not allowing selections, will order new control box, parts tentative p/a ; ordrng 1 W11594670 (Control box), dspstn on spec-tagged invntry: 1 W11123941 SWITCH"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Cheshire, Connecticut 06410

Ruben C.

Job Details: 09/30/2024

Replaced gearcase basket agitator and drain pump had to chiseled agitator ran diagnostics normal self test normal ran quick cycle normal ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 09/30/2024

"Tested washer and found unit erroring out F9e1 long drain and not starting a cycle. Ran a spin and drain finding drain pump not coming on, checked pump connections and found drain harness pulled from pump, fixed harness and secured correctly to stop from moving ran unit and washer is now draining and working to specs"

We serviced a

WHIRLPOOL DRYER

Model WED500CMW0

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/30/2024

"Customer complaint unit making noise found motor making loud, vibrating and squeaking noises ordering motor and fan wheel schedule. Return call for Friday a.m.; ordrng 1 WPW10396039 (Motor) and 1 W10801999 (Fanwheel)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/30/2024

Customer complaining unit not working will wash for a while sometimes and then sometimes wont start found suds error. Ran unit unit draining properly. Ran service mode all functions working valve motor shifter pressure sensor. Inform customer to make sure to use correct detergent and to run clean washer cycle to prevent setting no issues found verified proper operation.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 09/30/2024

Customer complained . unit leaking again inspected unit upon arrival found no water and drain pan. Found refrigerator drain line clogged with ice defrost clog got to start draining but not quickly found there was an obstruction or collapse. Drain line called Tech line sending unit in for review informed customer someone will contact her in a couple days sr#7740011773

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DWH2

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/30/2024

"Complaint that not drying well rinse aid dispenser is full turned to setting 4 ran automatic test heater element came on ordering control to prevent it turning it off again ; rqstng P&A on 1 W10854215 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Easton, Massachusetts 02356

Aimee

Job Details: 09/30/2024

"Found the left side door not closing, cleared the ice freezer was hitting a cabinet. Move away from cabinet.Customer will call if wants a gasket for freezer. Didnt think needed because close in now"

We serviced a

SAMSUNG WASHER

Model WA45N3050AW/A4 01

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 09/30/2024

"Ran washer and found unit would not spin clothes out and would stop washing randomly. Ran unit and found when spinning unit is super loud checked Gearcase and tub and found bearings starting to fail causing tub to spin out of control and unit to not sense speed of tub. Unit is going to need new Gearcase,clutch,wash plate, tub parts witch are no longer available, extra labor/ time and tub assembly, advised customer on issue and someone would get back to them. Parts tentative p/a ; ordrng 1 DC97-19562M (Tub) and 1 DC97-16984B (Washer gearcase) and 1 DC90-00102G (Tub part unavailable) and 1 DC31-20014C (Clutch) and 1 DC97-16977A (Wash plate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 09/30/2024

"Checked over unit and found not cooling found evap frosted over due to unit not defrosting, placed unit into a self defrost and heater came on but shut right off and would not defrost causing issue with cooling. Unit is going to need new control due to control not sending 120v to heater when on will order new control and interface. Parts tentative p/a ; ordrng 1 W11670354 (Control) and 1 W11567938 (Interface)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near China Grove, North Carolina 28023

Jenn F.

Job Details: 09/30/2024

Replaced the control and door lock. Ran diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Davidson, North Carolina 28036

Jenn F.

Job Details: 09/30/2024

"Complaint when turning on oven will randomly throw 3 error codes and the oven will shut down. F2E1 stick key. F1E1 relay board. F8E0 low fan speed. Need new touch pad, relay board and fan. Order parts. ; ordrng 1 W11448962 (Relay board) and 1 W11600651 (Panel)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Huntersville, North Carolina 28078

Jenn F.

Job Details: 09/30/2024

Replaced door panel. Tested ok.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW06

Near Huntersville, North Carolina 28078

Jenn F.

Job Details: 09/30/2024

"Installed sealed system parts. Leak checked, vac pumped. Charged with 45 grams of r600. Unit tested ok. Advised to allow 24-48 hours to let the temps regulate and come down. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8/6 NR MS00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504448 COUPLER , 1 W11506635 COUPLER 6 NF MS SV , and 1 W11506623 COUPLING 5/5 NR MS00"

We serviced a

GE WALL OVEN

Model PK956SR1SS

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 09/30/2024

"Found a error of f9 upper cooling fan stalled Also when use the broil function It locks up top oven needs self clean latch Need cooling fan upper and control, therm switch.Error codes nigh need new harness Sent Cust estimate with out harness.Cust going to look into new double oven.10 to 15 years old"

We serviced a

GENERAL ELECTRIC DISHWASHER

Model GDP665SYN3FS

Near Blackstone, Massachusetts 01504

Aimee

Job Details: 09/30/2024

"No error codes Cant run in diagnostics I can get in cant run test boots me out Needs control control and heater is open; rqstng P&A on 1 WD21X27998 (Control), ordrng 1 WD05X30298 (Heater)"

We serviced a

GENERAL ELECTRIC RANGE

Model JB655YK9FS

Near Blackstone, Massachusetts 01504

Aimee

Job Details: 09/30/2024

"Front right burner not working , outer ring working inner isnt And Cust complaint is oven isnt right temp found the oven sensor res low 1000And center back burner isnt warming ; rqstng P&A on 1 WB24X25013 (Infi double) and 1 WB30T10130 (Burner right) and 1 WB21X22134 (Oven sensor) and 1 WB21X22134 (Sensor) and 1 WB30T10130 (Warming center rear) and 1 WB24X40051 (Rotory switch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 09/30/2024

Installed new parts and ran water thew dispenser and ice maker found water now flowing properly and all functions working to specs ; dspstn on spec-tagged invntry: 1 W11482383 VALVE

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 09/30/2024

Replaced control board. Ran three diagnostic cycles and tried a normal wash and all working normal. Filling up properly and cycling through with no issues.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R7201DT/AA

Near Attleboro, Massachusetts 02703

Aimee

Job Details: 09/30/2024

"Found no fan and icemake wont advance There is cubes in icemaker ; rqstng P&A on 1 DA97-15217B (Fan) and 1 DA31-00070E (Icemaker), states that autho needed"

We serviced a

SAMSUNG WASHER

Model WA50R5200AW/US

Near Litchfield, Connecticut 06759

Ruben C.

Job Details: 09/30/2024

Checked unit found going off balance when clothes in spins fine without basket is ok do not see a wobble ordering dampers ; rqstng P&A on 4 DC97-16350U (Dampers)s

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Newington, Connecticut 06111

Chuck M.

Job Details: 09/30/2024

Customer complaint is that range has a gas leak. Gas company came out and tagged range on 9/4/24. Arrived and leak tested all cooktop connections and inspected all pipes. No leaks were found. Checked for loose connections and found none. With gas on and power to unit. Started all burners and all lit correctly. Let all burners stay on for 2 minutes. Turned off all burners and waited approximately 5-6 minutes outside then returned to smell for gas. No gas smell detected. Confirmed with customer and she agreed no gas smell.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 09/30/2024

Customer complaint is that washer is leaking. Confirmed and found water leaking from tub to drain pump hose. Ordered hose. ; ordrng 1 W10802689 (hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Avon, Connecticut 06001

Chuck M.

Job Details: 09/30/2024

Replaced dishwasher vent. Tested and vent checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Simsbury, Connecticut 06081

Chuck M.

Job Details: 09/30/2024

Customer complaint is that washer makes a loud noise during wash cycle. Confirmed and found gear case is noisy during agitate. Console is also glitching intermittently. Ordered gear case and console P&A. ; rqstng P&A on 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W11478525 (Control Panel)

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 09/30/2024

"Customer complaint is that hood light does not turn off. Confirmed that light stays on when pushing from high, low and off. Took pic. Control was recently replaced. Ordered control. ; ordrng 1 W11182110 (cntrl-elec)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, Connecticut 06105

Chuck M.

Job Details: 09/30/2024

Customer complaint is that dryer was not turned. Inspected and found belt broken and rollers seized. Replaced using T/S repair kit. Tested and dry is working properly. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model wtw5057lw0

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/30/2024

"Replaced gear case,cam, and belt. Tested and no noise found. Washer checked ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Salisbury, North Carolina 28147

Jenn F.

Job Details: 09/30/2024

Complaint unit not drying. Did vent test poor air flow. Advised to have venting to the outside cleaned. Unit tested ok. ; used 1 W11224254 (VENT TEST KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 09/30/2024

Customer does not have power. Will need to be rescheduled once power is restored.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near York, South Carolina 29745

Mitch H.

Job Details: 09/30/2024

"Attempted to call, call would not go through. Arrived at home. Found that neighborhood has no power. No answer at door. Tagged door and took picture. Will have to reschedule ; O-emld tckt"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/30/2024

Dryer belt broken. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM07

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 09/30/2024

"Customer complained of no ice found dispenser, clogged and separator malfunctioning icemaker working as designed ordering new separator schedule return call for Monday am. ; ordrng 1 W11678832 (Dispenser chute assembly)"

We serviced a

KITCHENAID OVEN

Model KSGG700ESS6

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 09/30/2024

"Customer complain oven, not working, found neither brawl nor bake igniting. Surface burners are igniting. Found control board not sending signal to igniters . ordering new MR2 control board schedule return call for Monday a.m.; ordrng 1 W11685628 (Mr2 board)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS3

Near Huntersville, North Carolina 28078

Ryan S.

Job Details: 09/30/2024

Customer complaint of sparking around top of control board area took off panel and took off control board ran unit. No sparking found grease buildup around capacitor and diode area. Informed customer grease buildup was probably causing issue to clean excess grease off and replace charcoal filter. Discharged cap and Cleared off all grease around capacitor and tested cap. ran for three additional minutes no spark called safety to report. 7739978099.

We serviced a

GE REFRIGERATOR

Model GYE18JSLAFSS

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/30/2024

"Inspected and found water filter not installed properly, reinserted filter and is now working."

We serviced a

WHIRLPOOL DRYER

Model WGD5300VW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/30/2024

"Inspected and found motor straining to start and burning smell, quoted for repair and he will call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/30/2024

"Removed and replaced compressor and related parts. Charged with nitrogen to 225psi, checked for leaks, none found. Allowed to sit under pressure for 15 minutes. No pressure loss. Evacuated nitrogen, pulled vacuum. Weighed in correct charge (4.5oz) of R134a. Compressor operating and cooling properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 09/30/2024

Replaced defrost heater and bi metal harness temps set at recommended ; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near East Hartford, Connecticut 06108

Amanda R.

Job Details: 09/30/2024

Not draining cleaned out drain catch tested draining normally

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 09/30/2024

The rear seal came off venting has been recently cleaned ; rqstng P&A on 2 280114 (Seal)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near East Hartford, Connecticut 06108

Amanda R.

Job Details: 09/30/2024

Not draining cleaned out drain catch tested draining normally

We serviced a

GE WASHER

Model Gfw850spn0rs

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 09/30/2024

Looked over transaction and sent results to Nikki. Looks like I confused part prices and offered to pay difference to office.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Wales, Massachusetts 01081

Chris B.

Job Details: 09/30/2024

Complaint that the door is not closing properly. Found poor lubrication on the mullion and torn door seal gasket. Will order new gasket for right door and office will reschedule.; ordrng 1 W10460612 (Door Gasket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KBS02

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 09/30/2024

Ff section not cooling evaporator fan getting power but not running needs to be replaced ; ordrng 1 W11578030 (Fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/30/2024

"Checked and confirmed error code. Removed kick plate, found tray had water in it. Removed tray, cleaned and dried tray. Reinstalled, tested dishwasher, operating properly and no leaks. Talked to customer, husband said that he had spilled water on door prior to error code coming up. Believe that caused water in tray and error code. Dishwasher operating correctly and as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM12

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/30/2024

"Used slides, pulled refrigerator out. Found right rear wheel and axle missing. Installed new wheel and axle. Leveled refrigerator and and ensured doors were aligned. All operating properly."

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/30/2024

"Removed old suspension rods. Installed new suspension kit. Reassembled, tested, washer operating properly with no noises other than normal operating sounds."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM05

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/30/2024

"Unit is under 1yr wp warranty per service bench.Complaint of a clunky noise, believes fan would come on for about 15 seconds, then it would make a second clunk.Fans/compressor running on arrival. Turned off and verified it is not the damper. Believes it is a fan, from the back. Removed unit cover and fan is running fine. Unplugged/plugged in, took several attempts for relay to start since it was just running, but fans/compressor running fine and unable to recreate sound. Evap fan stopped/started several times amongst different tests and operating fine. Moved unit while running and no abnormal sounds. No problem found at this time"

We serviced a

JENNN-AIR DISHWASHER

Model JDTSS246GM0

Near Litchfield, Connecticut 06759

Ruben C.

Job Details: 09/30/2024

Checked unit front panel is rusting took pics of rust gave cust estimate for panel and labor in case warranty does not cover repair ; rqstng P&A on 1 W11292033 (Panel)

We serviced a

LG RANGE

Model LREL6323S/00

Near Torrington, Connecticut 06790

Ruben C.

Job Details: 09/30/2024

Checked unit found connection at bake element broken reinstalled comnnection tested operation normal heating normally did not need element

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/30/2024

"Installed new module and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/30/2024

I replaced main control found that main wiring harness going to drain pump was broken more than likely the cause of all issues replace both parts tested operations performed a calibration procedure issues found at this time with washing machine.; used 1 W11643701 (HARNESS LOWER) from stock

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Salisbury, North Carolina 28146

Jenn F.

Job Details: 09/30/2024

Complaint fills with water and then just stops. Has to put on drain and spin to remove the water. Ran diagnostics. F8E1 long fill/no fill. Poor cold water flow. On well water. Advised about clogged filter in water valve. Unit operations tested ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/30/2024

Customer complaint is that washer basket jammed and made a loud noise. Confirmed and found basket splines stripped. Basket is loose. Drive shaft and wash basket nut turn together when trying to remove nut. Nut would have to be cut off to make repair. Quoted customer for labor. Customer will call manufacturer for labor authorization. Called techline to document findings. SR# 7740016109; ordrng 1 W11551646 (Washer Nut (spaner)) and 1 W11513244 (Basket) and 1 W11449840 (Gear Case) and 1 W11550891 (Agitator)

We serviced a

MAYTAG DRYER

Model MED8230HC0

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/30/2024

"Disassembled, tested, found heating element bad. Quoted customer for repair, customer approved. Removed and replaced with 1- WP3387747 element from t/s. Reassembled , tested, heating and operating properly ; used 1 WP3387747 (Element) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/30/2024

Checked unit unit unit not locking could not get into diagnostics and found drain hose is not holding securely ordering drain hose control and latch; ordrng 1 W11626074 (Control) and 1 W11244231 (Hose) and 1 W11670519 (Latch)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/30/2024

Drain pump keeps running. Ran diagnostics found F3E( pressure sensor fault) and F5E2(lid switch fault. Was able to get to run an automatic test but it was finicky needs new control and lid lock. Drain pump super hot. ; ordrng 1 W11188527 (Control) and 1 W11376227 (Harness) and 1 WPW10276397 (Pump) and 1 WPW10482836 (Lid lock)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ3

Near Middlefield, Connecticut 06455

Jeremy B.

Job Details: 09/30/2024

Water leaking at bottom by diverter. Replaced motor sump assy. Customer pulled unit out and disconnected. All checks ok. ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 09/30/2024

Washer banging when spinning in high speed spin. Ran diagnostics found no error codes. Ran self test and everything worked. Found suspension bouncy needs new. ; rqstng P&A on 1 W11217817 (Suspension)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/30/2024

Replaced dispenser tested operation normal ran cycle normal washing normally

We serviced a

AMANA REFRIGERATOR

Model ABB1924BRW05

Near Plymouth, Connecticut 06782

Jimmy R.

Job Details: 09/30/2024

Checked over fridge and found doors had been reversed and left side of gasket was not sealing allowing warm air into unit and moisture building up. Resealed gasket back to normal and sealing I Adjusted gaskets and level unit so door would close properly. Checked cooling and unit is now working to specs

We serviced a

SAMSUNG REFRIGERATOR BO

Model RF4287HARS/XAA01

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/30/2024

"Inspected and found no power to fridge from power supply outlet, outlet for fridge runs off other GFI outlet in kitchen and was tripped, turned back on and fridge came back on, customer will monitor unit and call back if need be. Possible weak GFI outlet."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/30/2024

Customer refused to pay diagnostics fee. Unit is out of warranty. Unit only had a one year additional warranty that wouldve expired March 2024. Unable to collect anything today customer stated that Costco told him that he had a three-year extended warranty on product.

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 09/28/2024

"Checked and confirmed F8E4 error. Removed kick plate and drip pan. Found water in pan causing float switch to activate. Cleaned and dried pan. Ran diagnostics, no other errors. Attempted to start unit in Normal cycle. No water going into dishwasher but pump/motor started. Cancelled cycle, entered diagnostics, started diagnostics cycle. Valve activated and filled properly but motor didnt start. Need to order control and harness. Model number and parts list do not come up on Service Matters or parts suppliers. Models with last digits of 0 and 1 do come up and both use different controls. Need to know which control is correct.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/28/2024

"Customer complain, products in red freezer and to warm. Found damper not operating properly. ordering damper. Also found freezer drain line clogged. Cleared clog. Inform customer office will call when part comes in. ; ordrng 1 W11236851 (Diffuser)"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW1

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 09/28/2024

"Customer complaint drum not spinning, found broken belt place belt and dryer pulley from dryer repair kit. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

LG WASHER

Model WT7000DW/01

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/28/2024

"Complaint burning smell. I found odor is a detergent based odor not a wiring based odor. Advise customer to use tub clean to help reduce odors and cut back to 2 tablespoons of detergent per manufactures requirements. No additional issues found with washing machine at this time, inspected motor, actuator shifter, slider, all electrical wiring, and components."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/28/2024

Condensation forming on freezer door top of gasket leaking into flooring. Unit will need gasket material to mitigate condensation on Molly on strip separating freezer from fresh food section. Office to call customer when parts come in.; ordrng 2 W11159728 (Gasket)s

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 09/28/2024

Complaint door not closing properly on the oven tried using oven and it damaged cabinetry. And super heated granite countertop. I found door was not properly installed left hinge was not installed into receiver causing door to stick open.. Removed hinge from receiver and reinstalled door properly. No further issues found with range today.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS6

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/28/2024

Complaint oven keeps clicking randomly had to unplug unit no gas smell though. I found spark module has failed in ordering spark module and main control to fix.. Office to call customer when parts come in; ordrng 1 W11620559 (Control) and 1 W11162730 (Spark module)

We serviced a

MAYTAG REFRIGERATOR

Model MZF34X18FW04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/28/2024

Unit is not cooling. I found reason for unit not cooling properly is evaporator core completely frozen. I found reason for evaporator core being frozen was due to the drain to being completely clogged up as well unit unable to drain flash freezing perpetuating defrost cycle. I verified unit is producing a full frost pattern and no compressor issues found if customer continues to have any more problems. Advise customerto call back for service also found defrost sensor was not attached at all. I attached defrost sensor properly to suction line going back to compressor. No further issues found defrost sensor did test proper fan is working properly. Defrost heater also tested properly if any more issues occur with defrost suspect control board issue.

We serviced a

WHIRLPOOL OVEN

Model WGG745S0FS05

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 09/28/2024

"Complaint neither of the upper or the lower oven are functional. All there is a glowing red orange color when ovens or broil elements are operating. I found gas valve has failed. Unit will need a valve assembly regulator assembly to fix and ordering all three igniters as well as they are all slightly below threshold. control also displaying f1e0 error code communications error will need extra time as valve is seized. ; ordrng 1 WPW10324738 (Ignitor) and 2 12400035 (Ignitor)s and 1 WPW10546238 (Valve) and 1 W10878844 (Control), dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 09/28/2024

"Complaint washing machine will not spin out laundry, laundry, still soaking wet at the end of the cycle. I found only one error code and I cleared it F0e5 out of balance load detected. I found the spines of the hub were completely stripped out. I replaced hub with new style hub found bottom of tub under wash plate was completely jammed full of coins could not remove. Made sure none of the coins were touching wash plate. No additional issues found with a suspension rods control wash plate or gear case at this time all operations are normal, as of now, I performed a control board calibration process as well before departure. ; used 1 W10324651 (HUB) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 09/28/2024

"Complaint dryer is unresponsive. Technical Service Pointer #: W11727795 Rev A Action Required: MandatoryRelease Date: April, 2024 customer needs to pair dryer to Wi-Fi and app so dryer can update. Power dryer is working properly with no issues drying with and heating."

We serviced a

KITCHENAID TRASH COMPACTOR

Model KTTS505EPA2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/28/2024

See job note; O-emld tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/28/2024

See job note; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 09/28/2024

See job note; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFC150M0EB

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 09/28/2024

"Customer had F code F9 check power at terminal terminal had correct power (250 L1to L2 )(125 L1 to neutral and L1 to neutral )ordering control board and harness. and keeping element for a return call. ; ordrng 1 W11134593 (Main harness) and 1 W11122555 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 09/28/2024

"Customer complained unit want running. No error codes present, ran service diagnostics. All functions working. Informed customer how start function works and proper running operation. Verified proper operation."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near York, South Carolina 29745

Mitch H.

Job Details: 09/28/2024

See job note; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 09/28/2024

Customers complained unit stopped working then started again. Ran service test on thermistors past temperatures author mysteries good past temperatures were low no error codes on icemaker . Compressor test passed verified proper operation informed customer no issues found

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/27/2024

"Loud noise when tumbling, found bad support roller, other supports/pulley worn. Quoted for dryer kit/labor. Accepted. Replaced supports/pulley/belt, vacuumed out unit and unit running smooth.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVM7232HC1

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/27/2024

"Error history, F7e9, f7e8, f6e3. Ran diagnostic cycle. Wont spin , just hums, basket spins freely. Found stator disconnected from rotor, bolt looked fine and with loc tite on it, possible was just never in fully and had backed its way out. reattached and ran diagnostic cycle fine. Cs to monitor. Also leveled unit for more steady operation"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 09/27/2024

Complaint that the dishwasher leaked again and left a small to medium size puddle. After verifying while running a diagnostic cycle no leaks detected but when running a quick cycle found leaking from the heater element nut. Replaced part and unit running normal. No leaks detected.; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBW05

Near East Granby, Connecticut 06026

Gary V.

Job Details: 09/27/2024

"Concern noise. Inspected and found ice maker was turned on, without any water supply and customer was unaware, turned ice maker off until plumber installs water feed, all other functions test normal."

We serviced a

KENMORE REFRIGERATOR

Model ="795.78403804"

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 09/27/2024

"Concern is freezing in ff. Inspected and found main acu has reset button and tried resetting for reboot and has stuck run relay on board, also needs ff temp sensor, quoted and they will call"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Wolcott, Connecticut 06716

Chuck M.

Job Details: 09/27/2024

Customer complaint is that FF door is difficult to open. Explained to customer that it is by design. Customer also concerned about compressor and damper noise which is also normal. Refrigerator checked ok.

We serviced a

WHIRLPOOL RANGE

Model WFES3330RS0

Near Wolcott, Connecticut 06716

Chuck M.

Job Details: 09/27/2024

Customer complaint is that control panel was damaged. Confirmed and took pics. Replaced control panel.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Waterbury, Connecticut 06708

Chuck M.

Job Details: 09/27/2024

Replaced control and tested. Washer is washing and draining properly.

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model GC900QPPQ6

Near Meriden, Connecticut 06450

Chuck M.

Job Details: 09/27/2024

"Customer complaint is that trash compactor intermittently continue running after it crushes and return. Ran compactor multiple times and it worked correctly. Noticed a flash at start button and then compactor kept running until stop button was pressed. Called techline and reported findings. Techline agreed that the start button is commonly the issue under the diagnosis. SR# 7740001791. ; rqstng P&A on 1 W10813586 (switch-off) and 1 W11050447 (insert), states that autho needed"

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