Service History 35 - Advantage Appliance Repair

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/24/2024

"Complaint breaker was tripped no power to the unit. Found open fuse on filter board. Checked all door switches, they tested good. Replaced the fuse. Tested with water; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

KITCHENAID RANGE

Model KODE500ESS20

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/24/2024

"Customer complained of error code found error code F6E9 UI was not responsive, ordering UI and both control boards. Customer was also complaining of humidity issue cannot check fans until repair. Scheduled return call for Wednesday 10-2-24 am . ; ordrng 1 W11600643 (Ui) and 1 W11448962 (Control board) and 1 W11598200 (Control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ12

Near Gastonia, NC 28054

Ryan S.

Job Details: 09/24/2024

Return to install new icemaker installed new icemaker cycled icemaker icemaker filled with water verified proper operation

We serviced a

MAYTAG DRYER

Model MED6230HC3

Near Belmont, NC 28012

Ryan S.

Job Details: 09/24/2024

"Returned and installed new UI. Unit unit now working as designed.. Wife called and said she wanted me to make a report saying that it needs to be replaced informed customer UI was the issue ordered and replaced Ui . Calling safety to make report, informed customer this is the 2nd ui changed. She noted in report. safety. Sr# 7739047222."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Mooresville, NC 28117

Jenn F.

Job Details: 09/24/2024

"Complaint the unit makes a grinding noise at the end of spin randomly. Found the bolt on the motor off, slider good. secured the bolt to the motor. Stored error code F6e3. Ran calibration on the control. Ran diagnostic test. Unit tested ok."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near China Grove, NC 28023

Jenn F.

Job Details: 09/24/2024

Complaint the clean washer light flashes and will not start. Error code F5e3 unlock error. lid lock flashes when you try to start. Need new control and lid lock. Order parts. ; ordrng 1 W11565030 (Door lock) and 1 W11680389 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW11

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Checked and found new compressor clicking on and off attempting to start. Removed back, took amp draw. Found compressor pulling 9 amps when attempting to start. Compressor defective and locked up. Ordering another compressor. Advised tenant that office will call landlord to schedule when parts arrive.; ordrng 1 W11582579 (Compressor kit) and 1 W11506635 (Coupler)"

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Rock Hill, SC 29730

Mitch H.

Job Details: 09/24/2024

"Removed and replaced control, lid latch and strike. Ran control calibration, all completed properly. ; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11700916 (Lid lock) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Found lid strike broken. Removed and replaced strike. Tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Disassembled washer. Removed and replaced gear case, stator, clutch, slider and rotors. Reassembled, ran DLMS calibration then diagnostics test cycle. All completed correctly and washer operating properly.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W11449841 GEARCASE , and 1 W10754448 CLUTCH"

We serviced a

WHIRLPOOL DRYER

Model WED6150PW0

Near Windsor, CT 06095

Chuck M.

Job Details: 09/24/2024

"Customer complaint is that dryer made loud noise and stopped working. Found motor support damper damaged and blower wheel also damaged. Replaced from T/S and tested. Dryer is working properly. ; used 1 279827 (MOTOR), and 1 WP694089 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8500DC4

Near Bloomfield, CT 06002

Chuck M.

Job Details: 09/24/2024

Replaced motor. Had to cut off blower wheel. Replaced blower wheel and roller kit. Tested and dryer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/24/2024

Assisted tech with sealed system repair. Found leak at filter drier.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Killingly, CT 06241

Amanda R.

Job Details: 09/24/2024

Ice maker not harvesting ice replaced ice maker and set temps atbrecomdned ; used 1 W11700250 (ICEMAKER) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Putnam, CT 06260

Amanda R.

Job Details: 09/24/2024

"Black wire broken going to drain pump fix wire so they can use ordered wire harness ; rqstng P&A on 1 W11590868 (Harness), states that autho needed"

We serviced a

SAMSUNG WASHER

Model WA45T3200AW

Near Putnam, CT 06260

Amanda R.

Job Details: 09/24/2024

Replaced all suspension

We serviced a

SAMSUNG OVEN

Model NE59N6630SS/AA

Near Torrington, CT 06790

Ruben C.

Job Details: 09/24/2024

Checked unit found line cord is broken not getting proper voltage cust is going to get his own cord

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/24/2024

"Disassembled, removed and replaced main control and UI. Reassembled, tested, started normal cycle. Filled and began washing correctly. Canceled cycle, drained normally. All functions now operating properly."

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Belmont, NC 28012

Mitch H.

Job Details: 09/24/2024

"Disassembled oven front, removed and replaced control and expansion boards. Reassembled, turned breaker back on. Tested both ovens, heating and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Bristol, CT 06010

Ruben C.

Job Details: 09/24/2024

Replaced auger motor bracket and coupling tested operation normalauger motor is dispensing now tested normal

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Springfield, MA 01119

Chris B.

Job Details: 09/24/2024

"Complaint that the unit is not washing through correctly. Found error codes F8E1, F8E3, F7E7, F9E1, F8E6. Found control board not responding to the lid lock, drain or running diagnostics test. Wasnt able to get a good pics of the model and serial but was able to verify the M/S. Pic may be too blurry. Will need to order control board to be able to run all components for proper testing. Customer will need the have the washer set to its location and connected to the water line and drain line to fully verify it. Will order parts and customer will call office when the unit is installed.; ordrng 1 W11626074 (Control Board) and 1 W11643701 (Lower Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Jeremy B.

Job Details: 09/24/2024

Arrived and leak checked system. Found a leak at the factory fitting on filter drier. Replaced filter drier and purged nitrogen through system then leak checked with 250 psi of nitrogen. Found no leaks. Pulled a vacuum then charged with 54G called tech support to update SR#7739764929

We serviced a

MAYTAG WASHER

Model MVW4505MW2

Near East Hampton, CT 06424

Jeremy B.

Job Details: 09/24/2024

Customer having problems with start button. Instructed customer on proper way to press and start a wash. All checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/24/2024

Customers complaint is washer not filling with enough water. Ran diagnostics found no error codes. Ran self test and it went through fine. Started a bulky sheets cycle and demonstrated proper water levels. Washer working as designed.

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Durham, CT 06422

Jeremy B.

Job Details: 09/24/2024

Blower wheel cracked causing noise. Needs new motor and wheel. Wheel seized. ; rqstng P&A on 1 W11549461 (Motor) and 1 WP697772 (Wheel)

We serviced a

KITCHENAID RANGE

Model KFEG500ESS6

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/24/2024

Installed main harness and a power cord from T/S. Tested and range is working properly. ; used 1 PT220 (RANGE CORD 4' 3 WIRE) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 09/24/2024

Customer complaint is that washer was not working. Inspected and found sandwich bag in drain pump housing obstructing drain. Removed and tested. Washer checked ok.

We serviced a

WHIRLPOOL OVEN

Model JMW3430DS02

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/24/2024

Customer complaint is that console works intermittently and customer has to reset breaker to use oven. Confirmed error codes is F2e1 Stuck Key. Ordered console. ; ordrng 1 W11236885 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Denver, NC 28037

Ryan S.

Job Details: 09/24/2024

"Returned because customer said she had no water. Found water line to icemaker and watercress out frozen. No signs of food in refrigerator freezing and unit reading at 39? set to 37? tester temp to 39? resivoir was cracked so ordering new resivoir. Installed rear valve, left triple valve for return call. Also ordering icemaker heater . And ref thermomister. Informed customer office will call when parts come in ; ordrng 1 W11482382 (Resivoir) and 1 W10316760 (Thermistor) and 1 W11087201 (Heater assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dallas, NC 28034

Ryan S.

Job Details: 09/24/2024

"Customer complained of f code. Found f7e1 and cap error. Found wire to capacitor torn off, found control not sending signals to run. Cap short caused board short. Ordering cap, harness and control board. Scheduled return call for Friday pm ; ordrng 1 W11513246 (Control) and 1 W11643701 (Harness) and 1 W11395618 (Cap)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Lincolnton, NC 28092

Ryan S.

Job Details: 09/24/2024

"Customer complained unit wont start, found bad lid switch. RePlaced from truck stock verified proper operation ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

GE WASHER

Model Gfw850spn0rs

Near Holyoke, MA 01040

Mike K.

Job Details: 09/24/2024

"Symptoms different then original visit, tech had said the control (opened box, did not install, returning to office) was shot in the dark because of no failure found at that time. Rediagnosed unit.Unit running for a couple minutes then ends.Diagnostics show error three, locked rotor monitor. Tub spins free by hand. Running test 14, Spin, will run for about 5 seconds, per tech sheet that indicates bad hull sensor, sensor wires are in motor connector, no sign of damage. Repair would be motor, then inverter and then control per tech sheet.Quoted for motor. Did not test with control ordered as that would be third component accordingly by to tech sheet.Customer accepted quote, which is less then price already paid for control/labor. Cs knows it could be additional parts if motor doesnt solve error. Cs told would not refund anything if needed until repair is complete or further repairs denied.; ordrng 1 WH03X29524 (Motor)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ10

Near Holyoke, MA 01040

Mike K.

Job Details: 09/24/2024

"It looks like original door had hit frame, possible cause of door shattering, new door is closing fine, but it makes relay clicking sound and it only stays on a couple seconds, there is a bend in the frame. The dents in frame would be unrepairable and could cause switch issuesContacted techline. Documented damage. Unrepairable. Cs to contact whirlpool customer service. 1-800-253-1301Sr# 7739974404"

We serviced a

WHIRLPOOL FREEZER

Model WRT511SZDW00

Near Wethersfield, CT 06109

Ruben C.

Job Details: 09/21/2024

Checked unit found evap is not even frosting defrosting food slowly cuasing water to go down into refrigerator gave cust estimate for evap and comp

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Newington, CT 06111

Ruben C.

Job Details: 09/21/2024

Checked unit found signal and buttons functions do not have sound sometimes it comes on intermittently ordering facia ; ordrng 1 W11413567 (Facia control)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Newington, CT 06111

Ruben C.

Job Details: 09/21/2024

Checked unit found inner basket is wobbling cuasing unit to go off balance could not get impeller off ordering basket gearcase and impeller will have to chisel out impeller set for 2 time slot; rqstng P&A on 1 W10721967 (Splutch) and 1 W11454734 (Gearcase) and 1 W10752187 (Screw) and 1 W10902814 (Impeller) and 1 W10752719 (Basket) and 1 Time (Extra time)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Ruben C.

Job Details: 09/21/2024

Checked unit ran diagnostics no issues with unit tested operation normal

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Plainville, CT 06062

Ruben C.

Job Details: 09/21/2024

Installed clamp for bellows tested operation normal ran diagnostics normal washing normally draining normally

We serviced a

SAMSUNG WASHER

Model WA55A7300AE/US

Near Vernon, CT 06066

Amanda R.

Job Details: 09/20/2024

Customer states it threw door lock error code this morning Replaced door lock

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Westfield, MA 01085

Mike K.

Job Details: 09/20/2024

"Unit is under 1yr wp warranty per reciept, took photo.Unit had been locked with water inside , cs did get door to unlock, but had to bail water out.Was no power at outlet on arrival, none of the breakers are flipped. Plugged into another outlet and started quick wash. Ran fine through sensing and into agitate, cancelled and unit drained. No errors in history. Ran diagnostic cycle and went through all functions fine"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ2

Near Westfield, MA 01085

Mike K.

Job Details: 09/20/2024

"Replaced suspension and control, went into diagnostics and unit progressed into drain and then went into manual drain, gave F3e1 error. Would not stop manual drain, cs noise lugged/plugged several times. Removed pressure hose, blew out line and same let unit run for a bit without pressure hose and then reattached, ran for a couple more minutes and finally reset. Recalibrated and ran self test fine."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Palmer, MA 01069

Chris B.

Job Details: 09/20/2024

"Complaint that the dishwasher is not draining correctly. Found bad drain pump. Found error codes F7E1, F9E1, F8E4, FAE2,F8E1. Found Wash pump not functioning properly. Replaced drain pump but found that the metal chopping teeth is trapped in the wash pump. Will order wash pump and new drain pump is left installed.; ordrng 1 W11416363 (Wash Motor) and 1 2xFrameJob (2x Frame Job), used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Wilbraham, MA 01095

Chris B.

Job Details: 09/20/2024

"Complaint that the washer is not ringing out the clothes at the end. Ran three diagnostic cycles, spin cycle without clothes and found no issues with the shocks or tub. Found no issues in the high spin without clothes. Ran a quick cycle with towels and all ran normal. Explained to the customer how to use the proper settings for the wash and spin. All working normal."

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near New Britain, CT 06051

Ruben C.

Job Details: 09/20/2024

Checked unit found rollers worn down cuasing rumbling replaced roller kit tested operation normal ran diagnostics normal; used 1 4392067 (Dryer kit) from stock

We serviced a

SAMSUNG REFRIGERATOR

Model RS25J500DSG/AA01

Near East Longmeadow, MA 01028

Chris B.

Job Details: 09/20/2024

Complaint that the refrigerator is freezing up in the fresh food section. Found bad damper control. Quoted for parts and labor. Will order parts and return.; ordrng 1 DA97-08318B (Damper Motor) and 1 DA32-10105U (Sensor)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Springfield, MA 01104

Mike K.

Job Details: 09/20/2024

"Replaced control and ran normal cycle went through sensing and filled. Cancelled and drained. Ran a drain and spin. Ran full drain/spin cycle, reached full spin and completed cycle fine."

We serviced a

THERMADOR REFRIGERATOR

Model KBUDT4865E01

Near West Springfield, MA 01089

Mike K.

Job Details: 09/20/2024

Replaced defrost thermostat and steamed clear evaporator. Towel used to soak up excess water while steaming.

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Windham, CT 06226

Jeremy B.

Job Details: 09/20/2024

Installed new actuator and ran spin cycle and basket spin properly. All checks ok.

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Coventry, CT 06238

Amanda R.

Job Details: 09/20/2024

Frosting on left side of freezer needs kit per service bulletin ; rqstng P&A on 1 W10864519 (Kit)

We serviced a

WHIRLOOL WASHER

Model WFW75HEFW0

Near Bolton, CT 06043

Amanda R.

Job Details: 09/20/2024

F3e1 F3e2 f8e3 f0e1 errors quoted for control and sensor replaced pressure sensor started a quick wash ; used 1 WPW10448876 (SWITCH-WL) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near West Hartford, CT 06117

Amanda R.

Job Details: 09/20/2024

Sr 7739764929 called tech support previous call to tech support did not request condenser coils replaced and wanted high and low side separated and blown through with nitrogen to possibly clear a floating restriction ; O-emld tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Hartford, CT 06120

Chuck M.

Job Details: 09/20/2024

Customer complaint is that FF section was not cooling properly. Inspected and found evaporator fan blocked with ice. Ran heater and it is working. Removed ice and fan is running.

We serviced a

LG REFRIGERATOR

Model LMX25986ST/00

Near West Springfield, MA 01089

Mike K.

Job Details: 09/20/2024

"Unit not cooling. Unit unplugged on arrival. Cs said she fans running, but not compressor. Plugged in and compressor is running, just quietly. With fans/compressor running, not cooling, it is a sealed system issue. Evaporator is no longer available so if a leak the unit is unrepairable. Put together quote for compressor/drier/labor, with explaining it may also need an evaporator that is not available.Floor is damaged under unit, cs had moved unit prior to visit to diagnose themselves, I used sliders and took photos of pre-existing damage.Denied quote, collected for service call only"

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Chicopee, MA 01020

Chris B.

Job Details: 09/20/2024

Complaint that the washer wouldnt cycle through properly. Found stripped hub. Replaced part and unit running normal.; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL WASHER

Model CHW9150GW1

Near Ellington, CT 06029

Gary V.

Job Details: 09/20/2024

Concern clothes wet after cycle completed. Cycled unit thru full cycle and did not detect any problems. All functions test normal at this time. 30 days on service fee. Customer will monitor and call if need be.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near South Hadley, MA 01075

Chris B.

Job Details: 09/20/2024

Couldnt work on the unit due to refrigerator not able to pull out from location. Customer will call office when they can get it out for service ; saved tckt

We serviced a

KITCHENAID IS W DISHWASHER

Model KDFM404KPS1

Near Hebron, CT 06231

Jeremy B.

Job Details: 09/20/2024

Customers complaint is dishwasher not drying and leaking from vent on top of door when opening. Customer not using rinse aid. Ran self test and heater came in and drawing proper amps. Adjusted vent setting in diagnostic. Customer must use rinse aid to help with drying and reduce water dripping from vent.

We serviced a

MAYTAG WASHER

Model MHW7000AW0

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/20/2024

Replaced bellow and door hinge. Showed customer it works.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/20/2024

Customer complaint is that LEDs were out in FF section. Replaced all LEDs according to Scode. All lights are working. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRMC2273CF00

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Installed gasket

We serviced a

FRIGIDAIRE WASHER

Model FLSE72GCSA

Near South Hadley, MA 01075

Chris B.

Job Details: 09/20/2024

Complaint that the washer is not draining. Found bad lid switch. Customer will talk to the landlord and will get back with us.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ3

Near Plainville, CT 06062

Ruben C.

Job Details: 09/20/2024

Checked unit found harness to water valve broken at connection ordering harness cust will have unit accessable for us uinit has not been fully installed did not work from day one; ordrng 1 W11726283 (Harness)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Replaced wire harness set on spin and drain it drained then drain pump wouldnt shut off after canceling cycle let run for ten minutes until it shut it self off when just turning on console the drain pump turned back on left unplugged for seven minutes still doing the same thing checked connections for pressure hose needs new control ; ordrng 1 W11556727 (Control) and 1 W11283592 (Motor) and 1 W11284522 (Clip)

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFN2853AF0

Near West Hartford, CT 06107

Chuck M.

Job Details: 09/20/2024

Customer complaint is that ice maker is not making ice. Checked filter and it checked ok. Ice maker has voltage but does not harvest. Ordered ice maker P&A. ; rqstng P&A on 1 A21755301 (Ice maker)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Hasnt thrown f8e4 error since April and since they changed detergent not draining today cleared drain pump housing tested operation normal

We serviced a

WHIIRLPOOL DRYER

Model WED7300XW0

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2024

Rear felt came off been using still quoted for the felt and all rollers

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Farmington, CT 06032

Ruben C.

Job Details: 09/20/2024

Checked unit inner basket has wobble goes off balance even with no clothes and drain pump is noisy gave cust estimate for whole tub and drain pump would need two people for repair two time

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW0

Near West Hartford, CT 06107

Ruben C.

Job Details: 09/20/2024

Checked unit found door seal broken and glass has seperated from bottom needs new seal and door glass gave cust estimate for seal and glass

We serviced a

FRIGIDAIRE RANGE

Model FGIC366TBB

Near Bloomfield, CT 06002

Ruben C.

Job Details: 09/20/2024

Replaced user interface tested operation normal ran test normal cust put pan on unit worked normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Avon, CT 06001

Ruben C.

Job Details: 09/20/2024

"Checked unit used clear door insert to run dishwasher lower spray arm is leaking through seam cuasing water to wave and come out left corner ordering sprayarm and insulation; rqstng P&A on 1 W10860176 (Sprayarm) and 1 W11223838 (Insulation), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Ellington, CT 06029

Gary V.

Job Details: 09/20/2024

"Installed noise filter and harness, cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

"Inspected and found Shifter fault, pressure system fault, lid lock fault, quoted for parts and labor to repair, they will call if wants to proceed with fixing."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/20/2024

Returned to install new gearcase. Verified proper operation by running tests on new gearcase . ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2024

Removed old wash plate and installed new. All operating properly.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/20/2024

Customers complained unit leaking and unit cutting off. ran unit though quick wash. Found pressure line hose loose. Replaced hose in proper position. Verified proper operation.

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2024

"Removed and replaced main control. Reassembled, ran control calibration. Tested, all functions operating properly."

We serviced a

KITCHENAID TRASH COMPACTOR

Model KTTS505EPA2

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2024

Confirmed purchase date and took picture of receipt. Tested and found door not releasing correctly. Ordering latch assembly. Advised customer that office will call to schedule when part arrives.; ordrng 1 675379 (Latch assembly)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28262

Jenn F.

Job Details: 09/20/2024

"Complaint unit will randomly just stop during the cycle and then start back up and sometimes just shuts off completely. Ran diagnostics found stored error F2e1 stuck button. Heat works, sensor bars tested good, Ui started going to different screens while running diagnostic testing and randomly shutting itself off. Needs new ui; ordrng 1 W11413566 (Ui)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS09

Near Charlotte, NC 28205

Jenn F.

Job Details: 09/20/2024

Replaced mag cap and diode. Unit heating fine now. Tested ok.

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Charlotte, NC 28209

Jenn F.

Job Details: 09/20/2024

"Unit 1506. Replaced the lower door switches. When powered on with door closed error f1e4 returns. Switches are all testing fine. Tested voltage at EP1-1(N) green to EP1-2 (Door) orange getting 55 volts with door closed, 123 volts with door open. Disconnected the harness and tested voltage at the board same wires with no load has 45volts. Faulty control board. ; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT531HAPM0

Near Charlotte, NC 28209

Jenn F.

Job Details: 09/20/2024

Replaced the bottom door seal. Leak checked. Ran diagnostics. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ19

Near Charlotte, NC 28210

Jenn F.

Job Details: 09/20/2024

Complaint water collecting on top of the freezer gasket. Will need 2 gaskets to unstall under the top of the freezer gasket. Order part. ; ordrng 2 W11159728 (Gasket)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Mint Hill, NC 28227

Jenn F.

Job Details: 09/20/2024

Replaced the evap fan and blade. Replaced the thermistor and control. Programmed the control. Unit operations tested ok. Customer to allow 24-48 hours for temps to regulate.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Midland, NC 28107

Jenn F.

Job Details: 09/20/2024

Complaint dryer doesnt start. Tested door switch is good. Checked heater not shorted. Hi limit is good. Thermal fuse is open. Replaced fuse. Tested ok. Advised customer to clean the venting to the outside of this will continue to happen. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

SAMSUNG DRYER

Model DVG45T6000W/A3

Near Norton, MA 02766

Aimee Z.

Job Details: 09/20/2024

"Found needed new pulley and theres a crack in the blower wheel; rqstng P&A on 1 DC67-00180B (Blower wheel), dspstn on spec-tagged invntry: 1 DC93-00634A IDLER PULLEY"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Springfield, MA 01104

Mike K.

Job Details: 09/20/2024

"Covered by authorization per office notes M1CA1F1APL1Complaint of noise in agitation/wash. Says unit fills, drains and spins fine. Went through diagnostic cycle fine, agitated fine. No errors in history. Ran normal cycle went through fill and agitating fine. Suspension good, no wobble in basket. Lower assy all good with no oil leaking, cam screw on tight. Ran diagnostic cycle again.. fine. Ran with load of towels in normal through fill and agitation, cancelled and drained fine be. Put unit on bro draining n and spin and spun out fine with load. Operating normal. All normal sounds. As it stopped spinning the drain hose vibrates up/down in standing drain pipe and that is the noise the cs said she heard. The ribs of the drain pipe rubbing against standing drain pipe. No problem with unit, sound is normal"

We serviced a

SAMSUNG DRYER

Model DV45H7000EW/A2

Near Agawam, MA 01001

Mike K.

Job Details: 09/20/2024

"Unit has been overheating turning itself off, vent has been cleared. Found heating element shorted. Quoted for heating assembly/labor. Accepted.Replaced heater assy and tested fine in timed dry; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

GE REFRIGERATOR

Model PFCS1PJYASS

Near Agawam, MA 01001

Mike K.

Job Details: 09/20/2024

"Replaced inverter and compressor is now running, seemed to be at a slower speed, but is definitely running which it was not before or on arrival today. Return line is warming up and blowing cool air in fr. Cs to monitor to see if it gets down to proper temperature or if we have further issues."

We serviced a

LG MICROWAVE

Model LMV1762ST/01

Near Belchertown, MA 01007

Chris B.

Job Details: 09/20/2024

Complaint that the microwave is making a loud buzzing noise. Found bad Magnetron. Quoted parts and labor. Customer will go with a new unit. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHB10

Near Warren, MA 01083

Chris B.

Job Details: 09/20/2024

Replaced control board and all working normal. Mentioned to the customer to keep an eye on the cooling for the next few days.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near McAdenville, NC 28101

Ryan S.

Job Details: 09/20/2024

Customer complained agitator was off upon arrival found agitator screw had just came loose agitated her dogs were good reattached agitator bolt unit does not need new parts collected trip fee.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

"Installed new control and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF06

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

"Installed new ice box fan and cycled, tested fine."

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Somers, CT 06071

Gary V.

Job Details: 09/20/2024

Inspected and found cooktop glass separated from holding bracket causing glass to bow up. Will order and call for return date.; ordrng 1 W11051485 (Cooktop) and 5 W10853046 (Bezel)s

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Mount Holly, NC 28120

Ryan S.

Job Details: 09/20/2024

"Customer complaint of noise during agitation, found slider bed replaced slider from truck stock ran both agitation and all three spin cycles working as designed with no odd noises. Verified proper operation.; used 1 W10734521 (SLIDER) from stock"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/20/2024

Gasket keeps falling out of channel causing door not to seal reinstalled door gaskets using food grade silicone to keep attached. All checks ok. ; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Charlotte, NC 28216

Ryan S.

Job Details: 09/20/2024

"Customer complaining icemaker not working tried to cycle icemaker by hitting button icemaker would not cycle installed new icemaker tested cycle and water was leaking from chute area could not get leaked to stop ordering new tubing and chute . Inform customer Office will call when parts come in.; ordrng 1 W11162036 (Tube) and 1 W11645360 (Chute), used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Huntersville, NC 28078

Ryan S.

Job Details: 09/20/2024

"Customer complaint unit was having leaking issues and ended up getting f8e4 Error. upon arrival Found water in drain pan . replaced sump assembly that was pre Id. which has drain pump. Ran unit and verified no leaks, and unit working as designed. ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/20/2024

"Ran test 56, found E5 ice maker thermistor error. Disassembled, removed and replaced ice maker. Reassembled, cycled power to clear error. Ran ice maker test 57, ice maker cycled and returned to home position. Ran test 56, no errors. Ran valve test 45, valve activated and filled correctly. All operating properly.; used 1 W11658802 (Ice maker) from stock"

We serviced a

WHIRLPOOL MICROWAVE OVER

Model WMH31017HS3

Near Fort Mill, SC 29708

Mitch H.

Job Details: 09/20/2024

"Removed and replaced magnetron, capacitor and diode. Tested microwave on counter prior to remounting, heating and operating properly. Remounted, tested again, all operating properly. Collected balance on cc.; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON and 1 W11256462 DIODE UNIV"

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