We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Charlotte, NC 28278
Mitch H.
Job Details: 03/22/2024
"Pulled oven from wall. Removed and replaced blower fan. Reinstalled oven in wall, tested, ran component activation in diagnostics, all test good. Started oven at 350, allowed oven to preheat, cycled correctly. Oven operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Amherst, MA 01002
Chris B.
Job Details: 03/22/2024
Complaint that the unit from time to time would shut off all the lights and would hear clicking. Found heavy dust and lint on condenser side. Customer will remove all debris. Quoted parts and labor. Customer will have it running for the next few days and will get bad with us in the office for any return day if decided to.
We serviced a
GE REFRIGERATOR
Model GSH25JFXN BB
Near Holyoke, MA 01040
Chris B.
Job Details: 03/22/2024
Complaint that the unit is not cooling properly. Found packaging caught in between the bin and some frost around the walls. Unit cooling properly. No issues found the evaporator side. Compressor running normal. Customer will do a cleaning and adjusting of the packages. Collected trip fee. Had a glitch in the Rossware Pay and seems that the customers card was charged twice and the last payment needs to be refunded.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chicopee, MA 01020
Chris B.
Job Details: 03/22/2024
Replaced drum and dryer working normal. No damages on new drum.
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Chicopee, MA 01020
Chris B.
Job Details: 03/22/2024
Complaint that the door is not holding when opened. Will order parts for a return visit. ; ordrng 1 W11712996 (Hinge Right) and 1 W11573703 (Hinge Left)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, NC 28037
Ryan S.
Job Details: 03/22/2024
"Retuned to install appliance control manager and halogen bulb. Installed parts , could not test unit due to unit being pulled out. They wanted me to wait on electrician but couldnt get a time he would be arriving. Informed them to give a call if they have any issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302EBL01
Near Somers, CT 06071
Gary V.
Job Details: 03/22/2024
Installed new gaskets and tested fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Franklin, MA 02038
Aimee Z.
Job Details: 03/22/2024
See clear door tested spray arm moving ther goodNo breaks in lower spray arms.Didnt leak Advised to replace the gasket; ordrng 1 W11177741 (Gasket)
We serviced a
SAMSUNG RANGE
Model NE58K9500SG
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/22/2024
"Found the far burner wont shut off unless wiggle then burner and light goes outOrdering infi switch and burner; ordrng 1 DG44-01006B (Infi far right) and 1 DG47-00064A (Dual burner right), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/22/2024
Installed heater nuts and sump with vent parts Tested for leaks and wash pumpComplete; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP and 1 W11715949 HEATER NUT KIT SP W117150
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/22/2024
Used a tested door and ran diagnostics Pump working and all spray arms working and heat.Checked new spray arm locked I place.Working as intended
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 03/22/2024
"Checked over unit and found unit not making any ice found food not freezing in freezer and back wall all ice up advised customer there is a defrost issue and melted all ice, found brown heater wire pulled from connection due to not clipped in properly reattached heater wire and taped to stop from falling out, heater came right on melted rest of ice and unit is now cooling evap had full frost pattern. Advised customer to give unit 24hrs so temps can get down and ice can be made."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 03/22/2024
"Customer complained of long dry times ,,said unit stated to shut off but comes back on. Ran unit unit heating. Element cycling on and off. Used vent test kit. Unit filed while hooked up. Asked customer where exhaust goes. They said it goes under the house. Informed customer to get exhaust replaced or cleaned. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mount Holly, NC 28120
Ryan S.
Job Details: 03/22/2024
"Installed new sump. After installing sumo sumo not running. Checked board and now found board not sending voltage to sumo. Sump,was getting voltage from board on initial call. Checked voltage at board and no voltage coming.Ordering new control board. Found 120 at power and board input. Scheduled return call for 3-29-24.pm. ; ordrng 1 W11637581 (Control board.)"
We serviced a
MAYTAG M/W OTR
Model MMV5227JZ01
Near Gastonia, NC 28056
Ryan S.
Job Details: 03/22/2024
Customer complained unit getting too hot some and not getting hot sometimes. Ran unit several times and hear buzzing noise from magnetron. Found unit stopped heating after several uses. Ordering magnetron and magnetron thermostat. Scheduled return call for 3-28-24 pm. ; ordrng 1 W11391717 (Magnetron)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Newington, CT 06111
Chuck M.
Job Details: 03/22/2024
Customer complaint is that door gaskets are torn. Confirmed and took pics. Ordered gaskets. ; schdld next appmnt for 3/29 FRI AM
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 03/22/2024
Installed new parts and ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 03/22/2024
"Ignitor getting power but not drawing any amps. Door seal broken and a inner glass on door missing took pics. ; rqstng P&A on 1 WPW10535767 (Inner glass) and 1 WPW10535778 (Door seal) and 1 W11176454 (Ignitor), O-SMS tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 03/22/2024
"Icemaker full of water but not freezing. Found no cold air flowing through vent from freezer but freezer is cold and evap fan running. Needs new ice box fan and control. ; ordrng 1 W11407678 (Icebox fan) and 1 W11664342 (Control), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
JENN-AIR COOKTOP
Model JED3430GB00
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 03/22/2024
Cooktop has a crack. Took pictures. Appears to be heat stress and not impact. Requesting autho explained to customer that this may not be covered under warranty. ; rqstng P&A on 1 W11476176 (Cooktop)
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 03/22/2024
Microwave not powering on. The fuse is open. Found wire on upper primary switch common loose causing switch to be sticky. Needs new interlock switch assy. ; ordrng 1 W11493414 (Interlock) and 1 W11707984 (Fuse)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/22/2024
Installed new LEDS. All lights working
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Waterbury, CT 06708
Jimmy R.
Job Details: 03/22/2024
"Checked over cooktop and found all burners burning normally customer is having trouble with setting on low and things still boiling or burning. Checked each simmer and advised they cannot be turned down anymore or they will go out advised stove is a 5800 btu and cannot be changed all burners are simmer and working normally, customer will get use to the way it works advised there nothing more I can do to lower flams best is to move it to a smaller burner to simmer or shut it off and back on again."
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/22/2024
"Ran washer threw a diagnostics cycle and found error F0e5 off balance load ran a calibration and unit went threw properly. Ran machine threw several cycles and a spin checked belt and all operations are working normally. Leveled unit and advised on off balance load that caused issue with machine, all functionings now working at Normal operations"
We serviced a
SAMSUNG OVEN
Model NE58K9560WS/AA02
Near Meriden, CT 06451
Jimmy R.
Job Details: 03/22/2024
"Checked over oven and found when running a bake cycle the fan motor would make a loud screeching grinding noise. Checked fan and found motor going bad on both upper and lower tried to oil fan motor but Same issue. Will order new fan motor assemblys and lower fan blade parts tentative p/a ; ordrng 1 DG96-00110F (Fan assembly) and 1 DG96-00110E (Convection fan assembly) and 1 DG67-00011B (Fan blade), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Charlotte, NC 28262
Robert A.
Job Details: 03/22/2024
"Cx complaint that the unit makes a loud noise while washing. I inspected the unit to confirm the complaint. I found no error codes and started a cycle, the noise did not occur. The cx had a video showing the noise appeared during the wash portion of the cycle. I checked under the unit and found the clutch screw loose causing the rattling noise when the clutch slips. I secured the parts and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW6
Near Charlotte, NC 28215
Robert A.
Job Details: 03/22/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
LG WASHER
Model WM31170CW
Near Hebron, CT 06248
Jeremy B.
Job Details: 03/22/2024
Installed new pump and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Springfield, MA 01105
Chris B.
Job Details: 03/22/2024
Replaced all parts and unit working normal. Great seal and lighting.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, CT 06479
Jimmy R.
Job Details: 03/22/2024
"Tested washer and found unit banging every time machine went into a spin cycle, checked level and found unit level and not wobbling at all found noise coming from back of machine due to drain hose loose and moving wile spinning making a terribly loud noise. Adjusted drain hose and secured to stop from making noise level units tub so it was even ran a spin with towels and unit is now working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Southington, CT 06489
Jimmy R.
Job Details: 03/22/2024
"Ran washer and found unit loud when running and belt making some noise, checked belt and found loose adjusted motor to tighten up belt ran unit thew a calibration and a factory calibration unit went threw normally. Advised customer on noises and everything is running normally the noises are how the machine is there not fix for that. Advised all operations are working to specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Southington, CT 06489
Jimmy R.
Job Details: 03/22/2024
Installed new Gearcase and ran a calibration cycle checked all operations and unit went threw as designed. Ran a wash and spin checked level and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL OVEN
Model KEBS209ESS00
Near Somers, CT 06071
Gary V.
Job Details: 03/22/2024
"Installed all parts listed and cycled, tested fine."
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, CT 06111
Chuck M.
Job Details: 03/22/2024
Customer complaint is that microwave does not power on. Microwave is installed with molding surrounding it. Unable to remove microwave. Customer will have molding removed and then reschedule. No service fee collected. Quoted customer for labor and fuse. Quote is assumed based on fuse being issue.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, NC 28215
Robert A.
Job Details: 03/22/2024
"Cx complaint that the unit is still heavily shaking. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The leveling feet were somewhat crooked, I evened the feet and ran a control calibration cycle as well. The unit is level and a control calibration has now been performed. I explained to the cx how the clothing weight when wet can influence the noise during spin cycles. The unit is working as designed."
We serviced a
SAMSUNG WASHER
Model WF45R6100AP
Near Newington, CT 06111
Chuck M.
Job Details: 03/22/2024
Customer complaint is that washer would not spin out clothes properly. Filter is clear. I Asher is draining and spinning properly. Possible off balance load. Customer said she was washing some blankets at the time. Washer checked ok.
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model CAE2795FQ1
Near West Hartford, CT 06117
Chuck M.
Job Details: 03/22/2024
Customer complaint is that washer does not spin. Inspected and found balance ring wedged up against tub ring. Balance ring was separated from basket secured balance ring and tested. Washer is spinning but needs to be replaced. Ordered basket assembly. F7e1 basket speed sensor fault. F7e7 motor unable to reach target RPMs. ; ordrng 1 W10349185 (basket assy)
We serviced a
GENERAL ELECTRIC WASHER
Model PTW600BSR0WS
Near West Hartford, CT 06110
Chuck M.
Job Details: 03/22/2024
Customer complaint is that washer lid is broken. Inspected and found lid cracked at bottom right corner and lid lock is also broken. Ordered lid assembly and lid lock P&A. ; rqstng P&A on 1 WH10X35297 (Lid Assembly) and 1 WH08X33879 (Lid Lock)
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KWH1
Near Charlotte, NC 28205
Robert A.
Job Details: 03/22/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Robert A.
Job Details: 03/22/2024
Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit does heat but there is thermal damage on the harness connector of the cut off fuse. The unit needs a new harness to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11310055 (Main harness)
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ2
Near Charlotte, NC 28205
Robert A.
Job Details: 03/22/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28208
Robert A.
Job Details: 03/22/2024
"Cx complaint that the unit makes weird noises when the freezer door closes. I inspected the unit to confirm the complaint. I found unit cools fine. The fans work fine as well. I repeatedly opened and closed both door individually and heard no strange noises. I did notice the unit wobbles when the door is closed, I stabilized the feet to secured the position. A video recording of the sounds would help to identify the noise if its still present. The unit is working as designed."
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Gastonia, NC 28056
Ryan S.
Job Details: 03/22/2024
"Unit is a new build,that is not occupied. Talked to builder door hinge not inserted into frame. Thought issue was just right side hinge had came loose to taking door out improperly, reset right hinge and found left hinge damaged causing right hinge to come loose. Ordering both hinges. Scheduled return call for 3-28-24am. ; ordrng 2 W10857234 (Door hinge)s"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near South Windsor, CT 06074
Amanda R.
Job Details: 03/22/2024
Replaced sump assembly and fill hose tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Vernon, CT 06066
Amanda R.
Job Details: 03/22/2024
29 84 errors complaint that once water got in drip tray and threw error 84 emptied tray has used it since no water in drip tray water dripping out bottom left vent went over water temp using rinse aid and leveling unit ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Manchester, CT 06040
Amanda R.
Job Details: 03/22/2024
Replaced slider tested operation normal
We serviced a
LG WASHER
Model WM31170CW
Near Hebron, CT 06248
Amanda R.
Job Details: 03/22/2024
Helped tech remove dryer
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Stafford, CT 06076
Gary V.
Job Details: 03/22/2024
"Inspected and found compressor running hot and poor frost patterns and cooling, needs compressor replaced, also found water inlet valve leaking in ceiling of ff compartment, quoted and he will call."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near Gastonia, NC 28056
Ryan S.
Job Details: 03/22/2024
Came to install part ordered by previous tech. Installed new magnetron and unit still not heating. Took unit down and test all components. Found high voltage transformer not goving proper readings. Also found cap and diode defective. Ordering parts scheduled return call for 3-28-24 am. ; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11545871 (High voltage transformer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF540PADM3
Near Pineville, NC 28134
Mitch H.
Job Details: 03/22/2024
Tested and ran diagnostics. Found F4E3 pump error. Removed and replaced pump/motor assembly. Used 1- W11025157 from t/s. Tested dishwasher and checked for leaks. None. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Suffield, CT 06093
Mike K.
Job Details: 03/22/2024
"Replaced control, harness and u/I tested unit in normal cycle and starting fine. Left unit on for customer to see and to clean unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Rock Hill, SC 29732
Mitch H.
Job Details: 03/22/2024
"Tested and confirmed issue. Ice door not closing and sealing correctly. Part sent was incorrect, gray instead of black. Reordering correct part. Checked part availability and scheduled return for 3/27 PM.; ordrng 1 W11678833 (Ice door)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details: 03/22/2024
Outer tub was definitely cracked replaced outer tub gearcase and cam ran quick wash agitatating normal ran spin normal tested operation normal
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Plymouth, CT 06786
Ruben C.
Job Details: 03/22/2024
Checked unit found normal vibration from unit no issues found left suspension with cust
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Burlington, CT 06013
Ruben C.
Job Details: 03/22/2024
Checked unit found fill tube heated getting 120 volts but not heating gave cust estimate for fill tube heater informed cust has 7 days to decide; O-emld tckt
We serviced a
JENN-AIR VENTHOODS
Model JXW8536HS1
Near Farmington, CT 06085
Ruben C.
Job Details: 03/22/2024
Checked unit found leds not holding in place ordering panel led cust has two year warranty; ordrng 1 W11321564 (Panel led)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Avon, CT 06001
Ruben C.
Job Details: 03/22/2024
Replaced main panel and vent tested operation normal cust will run a load to check
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Waterbury, CT 06704
Jimmy R.
Job Details: 03/22/2024
"Tested unit and found machine would not heat up and times dry cycle not letting you select a time, checked heating and found vent crimped in half causing poor air flow and restricting heat fixed venting and recalibrated cntrl to reset checked timed dry settings and unit is now selecting times and working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near New Britain, CT 06053
Ruben C.
Job Details: 03/22/2024
Cust is cancelling service
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD708MPS00
Near Mooresville, NC 28117
Robert A.
Job Details: 03/21/2024
"Cx complaint that the unit is not cooling well in either area. I inspected the unit to confirm the complaint. The temps were set to 0/35, but they were 33/60. I found error codes: FaEb f4e1. I ran test 41 for the damper, it opened and closed fine. I ran test 89 for the defrost heater and waited 15min, no defrost occurred. The unit needs a new defrost heater and thermistors. Im ordering a compressor as well just in case there is a SS issues once taken apart. Im ordering the parts for the return visit.; ordrng 1 WP2188820 (Thermistor) and 1 W11629714 (Evap with heater) and 1 W11557671 (Compressor) and 1 WP2188820 (Thermistor)"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Wethersfield, CT 06109
Chuck M.
Job Details: 03/21/2024
Customer complaint is that oven door handle was coming off. Tightened screw to handle. Showed customer it works.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMHW00
Near Newington, CT 06111
Chuck M.
Job Details: 03/21/2024
Replaced discharge tube and compressor. Vacuumed system and charged to 5.00 ounces. Unit is cooling. Showed customer it works. Mullion is making a cracking sound when opening and closing door. Feels broken internally. Ordered mullion. ; ordrng 1 WP12722803W (rail-mulln)
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Windham, CT 06226
Amanda R.
Job Details: 03/21/2024
Hub and wash plate stripped again explained it could be because shaft on gear case quoted for gear case going to just replace wash plate and hub again ; ordrng 1 W10528947 (Hub) and 1 W10752283 (Wash plate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Norwich, CT 06360
Amanda R.
Job Details: 03/21/2024
Replaced stop the upper right track front stop
We serviced a
FRIGIDAIRE DISHWASHER
Model FFID2426TD5A
Near Preston, CT 06365
Amanda R.
Job Details: 03/21/2024
Not pumping water correctly wash motor bad replaced wash motor tested spraying water normally filter clips broken not staying seated ; rqstng P&A on 1 5304506525 (Filter)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Mooresville, NC 28115
Robert A.
Job Details: 03/21/2024
Cx complaint that the unit is aggressively shaking. I inspected the unit to confirm the complaint. I found error codes: f7e1 f2e1. I cleared the codes and checked under the unit. I found the shield came out of place causing the belt to lose position as well. I corrected the belt and shield position and ran a control calibration cycle. The unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Mooresville, NC 28115
Robert A.
Job Details: 03/21/2024
Cx co plaint that the unit is not turning on at all. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage and the control light is blinking. I replaced the UI control and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Middletown, CT 06457
Jeremy B.
Job Details: 03/21/2024
"Removed tub ring and found the tub cracked. Took pictures requesting autho on parts. ; rqstng P&A on 1 W11219115 (Tub), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR 1 W11038689 VALVE , 1 W11130362 SUSPENSION , and 1 WPW10006384 BELT"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS05
Near Charlotte, NC 28277
Mitch H.
Job Details: 03/21/2024
"Removed and replaced ACU board. Reassembled, tested oven. Preheated and cycled correctly. Tested microwave, heating and operating properly. All checked good."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/21/2024
Installed new hose. All checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Mooresville, NC 28115
Robert A.
Job Details: 03/21/2024
Cx complaint that the units turntable is not rotating. I inspected the unit to confirm the complaint. I found the turntable motor rotated fine but the turntable ring has separated and does not rotate properly. The turntable ring needs to be replaced to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11252182 (Turntable ring)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ5
Near Huntersville, NC 28078
Robert A.
Job Details: 03/21/2024
Cx complaint that the fan is still making noise when running. I inspected the unit to confirm the complaint. I found the screw for the flap housing was too long making contact with the fan blade. I swapped the screw and adjusted the fan housing. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Enfield, CT 06082
Chris B.
Job Details: 03/21/2024
Complaint that the fresh food section is not cooling properly. Found ice buildup due to ice accumulated in the back causing condensation and freezing over. Removed all ice and evap fan is not running at proper speed. Found bad door gaskets. Will order parts for a return visit.; ordrng 1 W11177620 (Evap Fan) and 2 WPW10460580 (Gasket Grey)s
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Wilbraham, MA 01095
Chris B.
Job Details: 03/21/2024
Complaint that the unit is taking too long to dry. Found clogged venting. Mentioned to the customer to have someone unclogged the line. Unit running normal.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Foxborough, MA 02035
Aimee Z.
Job Details: 03/21/2024
Installed pump and disp ran diagnostics door soap opening and pump and drain working
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5THGXKS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/21/2024
Installed new icemaker please allow 24 hrs for ice production ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT715SYN2FS
Near Bellingham, MA 02019
Aimee Z.
Job Details: 03/21/2024
"Found start button not working and led board in front not lighting up.Also need led board cycle function board.; ordrng 1 WD21X25396 (Led board), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Suffield, CT 06093
Mike K.
Job Details: 03/21/2024
Unit is under 1yr wp warranty per service bench. Noises damper motor.Office to contact cs to schedule return when parts come in.; ordrng 1 W11236851 (Damper assy)
We serviced a
MAYTAG LAUNDRY CENTER
Model MVWC565FW2
Near Springfield, MA 01108
Mike K.
Job Details: 03/21/2024
"Replaced gear case assy, agitator, cam, belt, suspension, hub.Screw would not come out had to break agitator and hub out and pound shaft through tub assy. In testing tub turning in agitation, actuator not functioning, replaced, calibrated and ran self test fine.; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752187 AGITATOR SCREW , used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Charlotte, NC 28277
Mitch H.
Job Details: 03/21/2024
"Confirmed purchase date and took picture of receipt. Advised customer that washer is out of warranty. Tested and found no response from any inputs. Needs control. Quoted customer for repair, customer approved. Removed and replaced control. Ram DLMS calibration and diagnostic test cycle. All functions and components operating properly. Collected for repair on cc.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 03/21/2024
F2e1 shorted key padFae2 vent leakTheres a bulliton on this to reset the vent Service matters; ordrd 1 W11491730 (Ui)
We serviced a
WHIRLPOOL WALL OVEN
Model JJW3830DP02
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/21/2024
Installed new panel tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Manchester, CT 06042
Jeremy B.
Job Details: 03/21/2024
"Found washer hub worn and shaft on gear case worn. Recommend replacing hub and gear case at the same time. Recommend installing new metal hub. Customer will pay the difference of cost if hub paid last August. Left metal hub with customer. ; ordrng 1 W11454734 (Gearcase), used 1 W10324651 (HUB) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near South Windsor, CT 06074
Jeremy B.
Job Details: 03/21/2024
Customers complaint is dishwasher louder then expected. Ran self test and verified all sounds are normal. Customer will be taking back to Costco and asking for a different model.
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Huntersville, NC 28078
Robert A.
Job Details: 03/21/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, NC 28078
Robert A.
Job Details: 03/21/2024
"Cx complaint that he is getting a power loss message occasionally when initially using the unit. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles and has good airflow. I called Techline to document the issue. He had me run multiple tests. He concluded that the UI had a weak connection causing the power failure issue. I secured the connector and tested the unit. Im ordering a new UI and harness to resolve the issue. Appt is set for next Tuesday.Sr7738726811; ordrng 1 W11413566 (UI panel)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 03/21/2024
Installed parts control and harnessRan diagnostics completeTech line Dereck at tech short at drain pump on j pinSr 7738730810
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA R
Near Medway, MA 02053
Aimee Z.
Job Details: 03/21/2024
"Installed ice maker kit and used test button to harvest and replaced the water filterReplace light was on. Filled couple cups of water to get air out of line.Installed right door gasket and front door for deli draw deli lights still not on deli draw didnt light up.Called Randy said check for a broken wire Found broken by back of rail.; ordrng 1 DA96-00640A (Deli harness), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Britain, CT 06053
Chuck M.
Job Details: 03/21/2024
Customer complaint is that washer was leaving lint on clothes. Ran diagnostics and found error code F0e5 off balance loads. Found drain hose drains into sink. Water drains above drain hose causing washer to drain slowly. Customer will correct drain.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newington, CT 06111
Chuck M.
Job Details: 03/21/2024
"Customer complaint is that deli drawer UI does not work. Found UI was unplugged. Connected and still not working. Check for voltage and its not receiving voltage. Checked harness and no voltage present. Ordered control, UI and harness. LEDs in FF and Freezer are also out. Ordered LED kit. P&A. ; rqstng P&A on 1 W11683244 (LED Light Module Kit) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Newington, CT 06111
Chuck M.
Job Details: 03/21/2024
Customer complaint is that dryer takes too long to dry. Inspected and found flex crushed behind dryer and exhaust blocked with lint outside. Removed lint and advised customer to adjust flex so that it is not crushed. Dryer is heating properly.
We serviced a
JENN-AIR RANGE
Model JJW9530DDS
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/21/2024
"Tested oven and found unit would not allow any selection machine would error out 1d11 runaway temp, placed unit in diagnostics and found error 1c2c keyboard tail disconnected went threw each diag and found control failure 3-6 on failure tests ohmed out oven temp sensor and found reading 1100 ohms witch is reading good. Replaced faulty control and heated oven to 350 degrees unit got to temp an is now operating to specs"
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Southington, CT 06489
Jimmy R.
Job Details: 03/21/2024
"Tested unit and found machine would not start a wash cycle but then would, checked over unit and found door not closing causing unit to not start, found door latch had broke on one side not allowing it to catch door and hold it in place will order new latch. Parts tentative p/a ; ordrng 1 WD21X10490 (Latch)"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Canton, CT 06019
Ruben C.
Job Details: 03/21/2024
Checked unit found latch would not lock replaced latch tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11106747 BELLOW and 1 WPW10443885 DOOR LOCK
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Southington, CT 06489
Jimmy R.
Job Details: 03/21/2024
Installed new timer and knob ran dryer thew a cycle and unit is now advancing and heating to specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Wolcott, CT 06716
Jimmy R.
Job Details: 03/21/2024
Checked over unit due to customer annoyed by the noise unit is maker and found machine running normally advised the noises it is making are normal operations The unit will run longer then old will make more noise then old. Heard some vibration and added foam to evap fan housing to stop removed compressor cover and unit is running normally. Advised nothing more we can do to fix noise this is normal operation
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, CT 06704
Jimmy R.
Job Details: 03/21/2024
"Tested washer due to unit would wash get to the rinse and start over again, checked for errors and found F8e1 long fill checked cold water cycle and found water just dripping in causing unit to not fill within 15 min then restart. Replaced faulty water valve and recalibrated unit ran a wash cycle and unit is now filling properly and all operations working to specs ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Waterbury, CT 06710
Jimmy R.
Job Details: 03/21/2024
"Tested dryer and found unit would leave clothes damp at end of any cycle making customer run unit again, checked venting and found customer had a really flimsy metal venting that was not connected properly and blocking air flow also found outter vent cap had a screen on it witch will block air flow advised customer on replacing vent this will help big time with drying. Checked thermistor for venting and found reading at 75 degrees 17 ohms should be around 12 ohms, replaced inlet thermistor and unit is now drying and operating normally advised until venting is replaced unit may not dry well.; used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waterbury, CT 06708
Jimmy R.
Job Details: 03/21/2024
"Installed new filter housing and cntrl ran water thew unit to clear lines and checked for dripping, found all operations now working as designed and unit is cooling to specs"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 03/21/2024
Tested unit and found machine would run one or two cycles then error out f9e1 long drain and never pump out water causing error. Replaced drain pump and ran machine thew a wash cycle drained unit and machine is now operating to specs ; used 1 W11412291 (Drain pump) from stock