We serviced a
KITCHENAID ICE MACHINE
Model KUIX535HPA00
Near Norfolk, MA 02056
Aimee Z.
Job Details: 12/13/2023
"Ran through diagnostic no error codes either thirmistor evap and bin.Ran cycle until water filled the reservoir , then ran put water over evaporator and removed the bottom of reservoir toWatch frost build up on plate. Cooling fineThe grid is heating Waited until first batch of ice was made . Ice was 1/2 inch thickWhen fell on grid.Advised customer to run for 24 for first batch of ice Advised not to shut offIf not making ice call"
We serviced a
LG WASHER
Model WM3670HVA
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/13/2023
Complaint 0E error code long drain. No drain. I found complaint. True unit was full of water. Upon arrival. Evacuated system of water. Drain pump making horrible noise. No additional issues found everything else is working just fine.
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LL00
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/13/2023
Complaint lights are on in microwave only user interface will not turn on even after turning the breaker off for over 10 minutes oven has no lights at all Had an electrician. Check the oven to make sure it was wired properly it is. I found molex connector attaching to user interface had become loose. Somehow I unplugged and seated connectors. User interface is now working just fine oven and microwave or heating just fine convection oven and microwave is also heating with oven just fine. use your interface has a red light on the back of it that keeps flashing though. use your interface is extremely sluggish and slow to respond as well. Im ordering a user interface for molex connector issue. Part is on back order Office to call customer when part comes in. ; ordrng 1 W11598173 (Touch module)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Monroe, NC 28110
Jonathan J.
Job Details: 12/13/2023
Our replaced all previously ordered parts tested operations dryer is now working fine and starting like it is supposed to. No additional issues found unit is heating just fine.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Farmington, CT 06032
Chuck M.
Job Details: 12/13/2023
Customer complaint is that dishwasher control panel does not respond intermittently. Ran diagnostics and found error code F10e2 vent wax motor electrical problem. During test cycle dishwasher shutdown. Control panel became inoperable and cycle stopped. Ordered control panel and control. ; ordrng 1 W11629914 (Control) and 1 W11622500 (Console)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/12/2023
Replaced ceramic clip holding burner up in microwave. Unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ
Near Charlotte, NC 28278
Jeff L.
Job Details: 12/12/2023
"Units defrost drain line is stopped up needs to be cleaned out, did just that cleaned defrost drain line out unit ran and checked ok"
We serviced a
WHIRLPOOL RANGE
Model MET8800FZ00
Near Newington, CT 06111
Jeremy B.
Job Details: 12/12/2023
Customers complaint is oven not heating properly. Found loose connector at control causing no heat. Secured and tested all checks ok
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/12/2023
Installed new insulation at bottom but still missing insulation that wraps around and other piece of toe kick. ; ordrng 1 W11579528 (Toe kick) and 1 W11553445 (Insulation)
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Simsbury, CT 06070
Chris B.
Job Details: 12/12/2023
Complaint that the unit is not heating properly. Found good heating but the venting inside the dryer was clogged. Removed all debris and ran a cycle and unit working properly. Collected for minor repairs.
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced evap cover, air duct, housing and lens. Has had no issues with leaking since last repair."
We serviced a
AMANA REFRIGERATOR
Model TG18V1W
Near Easthampton, MA 01027
Mike K.
Job Details: 12/12/2023
"Customer had door not close right, then it seemed to be better but still quite not right. Operating perfectly normal now. Gaskets are all good, nothing blocking it from closing. Everything in place and nothing broken. No problem found at this time. At this time it has to be assumed something was in way and has since moved."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Foam of air duct was broken and folding over duct restricting airflow to the rf, removed the restricting part of foam and air flow is good."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH08
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced evap cover, air duct, housing and lens. Has had no issues with leaking since last repair."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Charlotte, NC 28215
Ryan S.
Job Details: 12/12/2023
"Came to install parts ordered, installed new compressor , evacuated system, pulled vaccum steady 15 mins, filled with 47g r600. Found only partial frost pattern. Evap shipped was damaged, didnt notice until pulling out of box. ordering new evap, scheduled return call for 12-19-23. Customer wants on cancellation list. ; ordrng 1 W11562258 (Evap)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/12/2023
"Customer complained unit wont start cycle, found bad cap, replaced cap from ts. Verified proper operation after installing cap. ; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Belmont, NC 28012
Ryan S.
Job Details: 12/12/2023
"Customer cosmology long dry times. Found unit has flat style exhaust vent. Found proper voltage to unit. And heater is cycling on and off at proper temps. Ran vest test with vent test kit, found no to little airflow with unit hooked up to home exhaust system. Unhooked exhaust and vent test kit passed. Informed customer she either has an obstruction in the exhaust or the flat style exhaust system is reducing airflow causing low airflow . Informed et vents cleaned or changed to more efficient system. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/12/2023
"Customer complained unit wont start. Found proper voltage to unit, door switch good and thermal fuse good. Foudn motor bad, replaced from ts. Reassembled unit and verified proper operation. ; used 1 279827 (MOTOR) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Gastonia, NC 28056
Ryan S.
Job Details: 12/12/2023
"Customer complained when moving in found something was melted on top glass of oven door. Said builder tried to get it off but found when using oven door. Found plastic melted on top glass and cant be removed and have ruined the finish. Ordering inner door and inner glass, unit is still in 30 day warranty. Informed customer office will call when parts come in. ; ordrng 1 WP9761344 (Door liner) and 1 W11159620 (Inner glass door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Holyoke, MA 01040
Roger R.
Job Details: 12/12/2023
Arrived at Hospital at 4:10 and was told the department that the refrigerator is on closes at 3:30. Will need to reschedule for another day. Preferably in the AM time slot. Called office and notified to reschedule. Sending all parts back per Lisa; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A and 1 W11506635 COUPLER 6 NF MS SV
We serviced a
KENMORE WASHER
Model ="11027122310"
Near Chicopee, MA 01020
Roger R.
Job Details: 12/12/2023
Found unit has a bad gear case. Quoted $379.99 for gearcase and $329 labor. Customer declined repairs.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/12/2023
Customers complaint is oven not keeping proper temp. Preheated to 350 and found it cycling properly.
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Charlotte, NC 28205
Robert A.
Job Details: 12/12/2023
I called the cx ahead and he said no one is on site after 5pm to let me into the property. I was not able to diagnose the unit.; O-emld tckt
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Charlotte, NC 28215
Robert A.
Job Details: 12/12/2023
"I installed the ordered part and tested the unit for the cx. The unit is working as designed. I tested it again right before I left and the unit did not heat. I wiggled the power cord at the outlet and the power was going in and out and the UI flashed PF.The wall outlet connection is intermittent, it needs to be replaced. The unit is good to go.; dspstn on spec-tagged invntry: 1 WP3387747 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, NC 28215
Robert A.
Job Details: 12/12/2023
I installed the ordered part and tested the unit for the cx. the unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/12/2023
Replaced stud and screw for door handle attached door handle operation normal
We serviced a
WHIRLPOOL RANGE
Model WFE535S0JZ0
Near Windsor, CT 06095
Chris B.
Job Details: 12/12/2023
Replaced all parts and stove working properly. Cycled all burners and all working normal.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Windsor, CT 06095
Chris B.
Job Details: 12/12/2023
Replaced all parts and ran a calibration test and diagnostic cycle and unit is draining correctly as it should. All components are working correctly. Unit working normal. No leaks detected.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hartford, CT 06118
Chris B.
Job Details: 12/12/2023
Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28217
Jeff L.
Job Details: 12/12/2023
Found vent not installed correctly on door allowing water to leak thru the inner door onto floor. Installed venting correctly unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
AMANA FREEZER
Model AZC5216LW0
Near Mint Hill, NC 28227
Robert A.
Job Details: 12/12/2023
I installed the ordered parts the unit is still not working. The unit is getting 124v to the inverter and thermostat but is not sending any to the compressor. I called Techline to document the issue. They will contact the cx concerning the issue.Sr. 7738006685
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Charlotte, NC 28212
Robert A.
Job Details: 12/12/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DRYER
Model MED6300TQ0
Near Charlotte, NC 28207
Robert A.
Job Details: 12/12/2023
Cx complaint that the unit is making a loud noise. I inspected the unit to confirm the complaint. I found the idler wheel clip came out of place. I put the idler wheel clip back in 5he correct position and tested the unit for the cx. I collected the service and labor fee by check. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/12/2023
"Customers complaint is fabric softener dispenser not draining. Ran diag found F8E1,F5E2, removed hoses and found good flow. Ran test 12 and still some water in dispenser. Replaced hot and cold valve and then put softener in dispenser and ran a rinse and drain cycle and softener cleared ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/12/2023
"Checked over unit and found machine running but not washing middle rack, checked wash arms and found middle arm had cracked in half an fell off this caused poor washing, removed manifold and glued wash arm in place for now so unit can be used. Will order new manifold and middle wash arm ; ordrng 1 W11662109 (Manifold) and 1 W11627525 (Spray arm), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Meriden, CT 06450
Jimmy R.
Job Details: 12/12/2023
Installed all new led module kit checked lighting and unit is now turning on all lights and all functions are operating to specs
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM354GPS0
Near Southington, CT 06489
Jimmy R.
Job Details: 12/12/2023
"Installed new motor&sump, heater ran unit threw a test cycle and unit is now washing and operating to factory specs; dspstn on spec-tagged invntry: 1 W10703867 HEATER and 1 W10805015 MOTOR/SUMP"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/12/2023
"Customer complained of door lock issues. Upon arrival plugged unit in and foudn f5e3 error. Couldnt enter diagnostics mode until after installing new lid lock from pre id ts. Installed part and ran diagnostics, unit now working as designed. ; dspstn on spec-tagged invntry: 1 W10810403 DOOR LOCK and 1 W10861642 DOOR LOCK"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/12/2023
"Checked and found tub still had water in it. Attempted to run drain and spin. Drain pump would not come on. Tested, drain pump has correct voltage. Replaced drain pump, tested, pump and all other functions operating properly.; used 1 W11399437 (Drain pump) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details: 12/12/2023
I replaced all previously ordered parts. I performed a control board calibration procedure per technical service manual. No additional issues or abnormal noises heard at this time. Inspected tub for cracks. No cracks or issues. Found with tub either.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/12/2023
Complaint not filling the entire basket with water explained it is energy efficient machine showed customer bulky items fills with the most water ; dspstn on spec-tagged invntry: 1 W11038689 VALVE
We serviced a
WHIRLPOOL DRYER
Model MED5630HW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 12/12/2023
"Replaced motor blower and dryer kit door hinge broken and drum felt missing in multiple places ; rqstng P&A on 1 W11465962 (Door) and 1 W10508188 (Drum), dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT and 1 WP697772 BLOWER WHEEL , states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/12/2023
"Checked and tested. Found cold water valve not closing fully and allowing water to drip into tub. Removed and replaced valve assembly. Tested, operating properly and closing correctly.; dspstn on spec-tagged invntry: 1 W11165546 VALVE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/12/2023
"Complaints. Fresh food section is not cooling properly. I found freezer. Evaporator is producing a full frost pattern freezer I found evaporator fan motor. Had Styrofoam locking it up as well. Removed Styrofoam evaporator fan motor is working just fine now . I replaced defrost heater with new style defrost heater I found damper control was frozen over completely with ice blocking airflow completely to fresh food zone section. I replaced damper control, tested operation, air is now flowing into fresh food section just fine. ; used 1 W11645127 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Lancaster, SC 29720
Jonathan J.
Job Details: 12/12/2023
Complaint humming noise. I could not duplicate noise complaint normal noises of compressor refrigerator is new to customer wanted inspection.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Southington, CT 06489
Jimmy R.
Job Details: 12/12/2023
"Checked over unit due to items freezing in left deli draw and sometimes on shelf found temps in freezer set to 5 degrees and fridge set to 38 adjusted freezer to proper temp and advised when set warm the unit is going to run and allow the fridge to start getting colder and freezing items near ice maker, checked thermistors and found reading properly checked air flow and damper and unit is opening and closing when calling for air and when not. Advised to make sure unit is set to recommended setting or close to them. All operations are now working to specs ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Charlotte, NC 28217
Jeff L.
Job Details: 12/12/2023
"The notes in the ticket says outlet has power, however Im finding no voltage at all going to the dishwasher I was holding white and black wires in my hand after checking with meter. Tried to call property maintenance supervisor back could not reach him. Nothing we can do this problem is with the power supply to dishwasher."
We serviced a
WHIRLPOOL WASHER
Model WTW4655JW2
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/12/2023
"Found motor cutting out and control board losing power for about 5 sec then it will shut back down. Motor is straining to agitate and will not spin both parts needed for good repair. Will return on 12-19-23 amPart#W11497303Part#W10868094; ordrng 1 W11497303 (Motor) and 1 W10868094 (Harness), dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Charlotte, NC 28210
Jeff L.
Job Details: 12/12/2023
Replaced drive belt unit ran and checked okCall complete; used 1 341241 (Belt) from stock
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW2
Near Waterbury, CT 06710
Jimmy R.
Job Details: 12/12/2023
"Tested unit and found fabric softener dispenser would stay full and never empty, checked for errors and found F0e1 load in drum during clean cycle F5e2 lock failure f5e3 unlock failure f4e1 wash heater error or no feed back f0e2 over suds ran a test cycle and found cold inlet valve would never cycle on fabric softener side found valve faulty. Will order new valve, dispenser, clamps and hose parts tentative p/a ; ordrng 1 W11316256 (Cold valve) and 1 W11524103 (Dispenser) and 3 WP596669 (Clamps)s and 1 W10920133 (Hose), states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ0B
Near Waterbury, CT 06708
Jimmy R.
Job Details: 12/12/2023
"Removed old compressor and replaced with new pumped unit down and checked for a good vacuum, unit held properly. Replace all couplings and filled with r600 checked evaporator and unit is frosted up to the bottom and cooling as designed, advised customer to give unit 24hrs so temps can regulate ; dspstn on spec-tagged invntry: 1 W11504433 COUPLER 1 W11504447 COUPLER 5/1.8 NR MS00 , and 1 W11580057 COMPRESSOR R600A"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 12/12/2023
I replaced main control performed a control board calibration cycle per technical service manual no additional issues found customer loaded a cycle in washer and performed a quick wash cycle with no issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced control and float switch. Cs has had no issue since last visit. Ran normal cycle through fill and into wash, cancelled and drained fine."
We serviced a
WHIRLPOOL DISHWASHER
Model KDPM604KPS0
Near Westfield, MA 01085
Mike K.
Job Details: 12/12/2023
"Replaced control. Console and toe plate with shielding. Ran unit in normal wash and running fine. Ran through fill into wash, let run for several minutes then cancelled and drained fine."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/12/2023
"Complaint refrigerator doors on fresh food side fling open hard knocking food out of the door. I found refrigerator was not properly leveled. I leveled refrigerator tested operations adjusted. Door door is no longer flinging open and staying level in the halfway open position past the halfway open position, Campbell catch as gravity will do its thing and allow the door to slope down the down slope of the cam, causing door to still fling customer to hold doors to prevent doors from flinging Does not fling as hard though. Unit is working as designed cannot make any further adjustments to the cam or door or leveling."
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Indian Land, SC 29707
Jonathan J.
Job Details: 12/12/2023
Complaint dishwasher leaking on right side. Bottom is full of water whenever filter is removed. It is normal for about 2 to 3 cups of water to still be in the bottom of the tub underneath filter to prevent seals from drying out and cracking tub gasket is defective causing tub to leak during operation. That is not a normal thing to occur. Im ordering gasket to replace no additional issues found. ; ordrng 1 W11483553 (GASKET)
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ08
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 12/12/2023
Complaint microwave makes a loud humming noise when it gets hot or randomly during usage heats fine every time. No abnormal noises from fan motors. Turntable motor is working just fine as well. We have no error codes. I suspect humming is coming from high-voltage transformer. ; ordrng 1 W11256462 (Diode) and 1 W11545872 (Transformer)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Fort Mill, SC 29715
Jonathan J.
Job Details: 12/12/2023
"Complaint going off of what Whirlpool sent over control issues I found drain hose is too low 24 inches off of the ground Page 6 owners manual drain hose should be a minimum of 39 inches off the ground before going into drain tube, I found floor is extremely unlevel washing machine should be raised an additional 1 inch off of the ground in the front feet are already as low as they can go raising washing machine as high off of the ground as it can get also side, the side level is extremely out of level as well. Could be causing F0E5 out of balance, error, detected error code that I found in fault history also found F0E7 load detected during a clean wash cycle. Ill touch functions are working properly. Have to press on buttons hard on this specific machine for buttons to press as it is not a touchscreen has a physical button behind screen. I suspect customer has been running or trying to run a load and clean wash cycle as it will fill with the most amount of water per customer no control board issues or use your interface issues. Found left plastics for user interface with customer. Plastics color was white that was pre-shipped to customer. Colors are gray on machine parts not needed anyways cannot find any additional issues with machine today. Other than level and drain hose issues."
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Ashford, CT 06278
Amanda R.
Job Details: 12/12/2023
Customer canceled at door
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Thompson, CT 06255
Amanda R.
Job Details: 12/12/2023
"Complaint that when baking not baking good need to talk to wife to make sure I have complaint right and to explain things about unit ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ3
Near Putnam, CT 06260
Amanda R.
Job Details: 12/12/2023
Cooktop has part of gasket missing ; ordrng 1 W11156895 (Cooktop)
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Canterbury, CT 06331
Amanda R.
Job Details: 12/12/2023
"Runs not heating element broken front wheel broken used dryer kit and replaced element operation normal ; used 1 WP3387747 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model NFW5800HW4
Near Plainfield, CT 06374
Amanda R.
Job Details: 12/12/2023
Unit not draining cleaned drain catch tested draining normally
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Prospect, CT 06712
Jimmy R.
Job Details: 12/12/2023
Installed all new parts and ran machine threw a wash and a drain checked all operations and unit is now working to proper specs ; dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAW4
Near Charlotte, NC 28208
Robert A.
Job Details: 12/12/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
LG WASHER
Model WM2016CW
Near Chicopee, MA 01013
Roger R.
Job Details: 12/12/2023
Found cold water valve leaking when unit is off. Will need new valve ; ordrng 1 5220FR2075L (Valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Chicopee, MA 01013
Roger R.
Job Details: 12/12/2023
Found no ice in bucket. Ran harvest cycle and that checked ok Check fill cycle that was ok checked freezer temperature and found temperature at 18 degrees with full frost pattern. Replaced freezer sensor and set controls to max cool. ; used 1 W10316760 (THERMISTOR) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB05
Near Agawam, MA 01001
Roger R.
Job Details: 12/12/2023
Installed new crisper shelf and checked all okay
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs315sdhz08
Near Agawam, MA 01001
Roger R.
Job Details: 12/12/2023
Found unit has a bad defrost heater and unit not defrosting properly. Also found return air channel foamed in and not allowing air flow into refrigerator. Called whirlpool tech support to determine course of.action tech support said it was non repairable customer is calling whirlpool SR 7738003518
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/12/2023
Replaced parts Randy and I spoke about. This should correct the problem with the ice maker as we updated parts per service bulletin. Tim and I reinstalled fridge unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 WP2198677 FITTING 1/4-1/4 and 1 WP2300868 FITTING 5/16-5/16
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/12/2023
"Checked and found that switch for dishwasher was turned off. Turned switch on, tested, dishwasher operating properly. Customer was not aware that dishwasher was controlled by a switch."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Clover, SC 29710
Mitch H.
Job Details: 12/12/2023
Tested and ran diagnostics. Found chattering noise coming from damper when moving. Ordering damper. Checked part availability and scheduled return for 12/15 PM; ordrng 1 WPW10479155 (Damper)
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Clover, SC 29710
Mitch H.
Job Details: 12/12/2023
"Removed oven bottom replaced igniter, pulled oven out, unplugged, removed back, replaced oven control. Reassembled, put oven back, tested. Oven burner now igniting and operating properly."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details: 12/12/2023
"Found unit cooling but not cold enough to freeze ice cream. Checked frost pattern on evaporator and found weak frost pattern. Unit will need a new compressor and sealed system repair. Ordering parts necessary for compressor replacement. Will return asap to install. ; ordrng 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11580057 (COMPRESSOR R600A) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11506619 (COUPLER 8 NK MS 00) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504433 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 R600A (R600A 14.8 OZ) and 1 W11506635 (COUPLER 6 NF MS SV), dspstn on spec-tagged invntry: 1 w11650661 HEATER and 1 WP2315549 EVAP MOTOR"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Roger R.
Job Details: 12/12/2023
"Installed new transformer and checked, unit not heating now dire to a failing relay on main board. Will need new control. Ordered control and rescheduled for return ; ordrng 1 W11342846 (Control, main)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Southwick, MA 01077
Mike K.
Job Details: 12/12/2023
"Replaced control and harness, ran normal cycle, filled and went into wash fine, cancelled and drained fine. Unit has been working fine since last visit."
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ07
Near Springfield, MA 01118
Mike K.
Job Details: 12/12/2023
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/12/2023
Customers complaint is dishwasher leaking. Tested found water at 140 water dripping from right corner. Gasket and bottom door seal slightly worn. Will order and replace. ; ordrng 1 W11483553 (Door gasket) and 1 W11664713 (Bottom door seal)
We serviced a
WHIRLPOOL RANGE
Model WDE350LVQ02
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/12/2023
Left front burner not working. Element getting 240 needs element. ; ordrng 1 W11171119 (Element)
We serviced a
WHIRLPOOL DRYER
Model Wed5100hw2
Near Cromwell, CT 06416
Jeremy B.
Job Details: 12/12/2023
Found felt coming off of rear of drum. Needs new felt kit. ; ordrng 1 280114 (Felt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near East Hartford, CT 06118
Chris B.
Job Details: 12/12/2023
Complaint that the unit is not washing correctly found bad sump pump and drain hoses are clogged because of wrong installation. Quoted parts and labor. Customer will need to think about it. Collected trip charge. Customer has 7 days to waive trip fee into labor.
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Manchester, CT 06040
Chris B.
Job Details: 12/12/2023
Replaced part and ran calibration and diagnostic cycle unit running normal.
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0MS0
Near York, SC 29745
Mitch H.
Job Details: 12/12/2023
"Checked and found backguard loose and moving. Removed cooktop, tightened and secured screws holding backguard. Now secured and tight."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS2
Near Smyrna, SC 29743
Mitch H.
Job Details: 12/12/2023
"Tested and ran diagnostics. Found F8E4 float switch error. Removed pan, found small amount of water. Cleaned and dried pan, reinstalled pan. Tested, dishwasher now operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Charlotte, NC 28216
Jeff L.
Job Details: 12/09/2023
Found fridge with defrost problem needs a new heater. I advised customer that we gotta have purchase receipt from plaza appliance or we cannot finish the repair. Customer said plaza didnt send the receipt as promised. I advised customer that if we do not get purchase receipt we will have to charge for parts and labor. Office call customer to schedule; ordrng 1 W11650661 (Defrost heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Mount Holly, NC 28120
Jeff L.
Job Details: 12/09/2023
Found drain pump not running checked voltage at pump had 000 v no power coming out of control board office will call customer when part comes inPart#w11637581Part#w11612307; ordrng 1 W11637581 (Control board) and 1 W11612307 (UI)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, CT 06076
Mike K.
Job Details: 12/09/2023
"Replaced sump assy, ran diagnostic cycle and unit went through cycle fine. Verified heating working."
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, MA 01095
Mike K.
Job Details: 12/09/2023
"Part ordered is a 3 wire motor, original is four and is a different connector. Looked up part and came up with same part # as ordered and is part number labeled on box and on part itself. Original evap motor has eau63103208 as part number on label.Ordered part number listed on original part, office to research as maybe its supposed to crossover and it was a mislabeled part that was received. Office to contact cs with to schedule return ; ordrng 1 eau63103208 (Evap motor)"
We serviced a
MAYTAG REFRIGERATOR
Model MFF2055YEM00
Near West Springfield, MA 01089
Mike K.
Job Details: 12/09/2023
"Clogged drain causing leaking, cleared duckbill and built up ice. Also removed non used icemaker for more space. Paid with one check, both units"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Westfield, MA 01085
Mike K.
Job Details: 12/09/2023
"Leaking in rf caused by clogged evap drain, duckbill clogged in machine area off unit, cleared duckbill and steamed clear ice build up in evap drain."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Windsor, CT 06095
Chuck M.
Job Details: 12/09/2023
Customer complaint is that ice maker did not make any ice for 4 days. Inspected and found no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bloomfield, CT 06002
Chuck M.
Job Details: 12/09/2023
Customer complaint is that door switch was broken. Replaced door switch and lights are working. Showed customer it works. ; used 1 W11123941 (SWITCH) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Simsbury, CT 06089
Chuck M.
Job Details: 12/09/2023
Customer complaint is that washer makes a loud grinding noise. Ran manual agitate and then spin. Cam teeth started grinding with drive pulley. Inspected and also found gear oil on drive pulley. Ordered gear case and cam. ; ordrng 1 W11454741 (Gear Case) and 1 W10721967 (drive pulley)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Charlotte, NC 28269
Jeff L.
Job Details: 12/09/2023
Replaced parts unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 4392065 DRYER REPAIR KIT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM5
Near Charlotte, NC 28269
Jeff L.
Job Details: 12/09/2023
Found glass stuck in drain motor removed glass unit ran and checked ok.Call complete
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Avon, CT 06001
Chuck M.
Job Details: 12/09/2023
"Installed filter board, fuse and interlock switches. Tested and microwave checked ok."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Bristol, CT 06010
Chuck M.
Job Details: 12/09/2023
Customer complaint is that washer was leaving clothes wet. Ran diagnostics and found no error codes. Customer stated that he was washing a few towels. Explained unbalanced loads and weight distribution. Washer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Plainville, CT 06062
Chuck M.
Job Details: 12/09/2023
"Customer complaint is that refrigerator was not cooling properly. Inspected and found ice buildup on evaporator. Tested defrost and found control is no sending voltage to defrost circuit. Cleared ice and replaced Jazz board. ; dspstn on spec-tagged invntry: 1 WPW10594330 DAMPER CNTRL , used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
IKEA MICROWAVE
Model IMBS104GSS02
Near Berlin, CT 06037
Chuck M.
Job Details: 12/09/2023
Installed UI. Checked ok.
We serviced a
MAYTAG WASHER
Model MVWC400VW1
Near Gastonia, NC 28052
Ryan S.
Job Details: 12/08/2023
"Returned to install new agitator. Installed agitator and ran spin and agitate functions.,verified proper operation."