Complaint that unit wouldnt preheat to 475 checked bake element good no saved errors reset control preheated to 475

Went to house unit is at rent a center in Manchester on broad st went there it was on truck they need to reschedule when unit is off truck

Complaint oven heated up to 310 degrees and didnt heat any more after. Took bottom cover off to see that element is open due to failed element. Replaced broken element and found that terminal block had also been repaired by prior company no issues with harness found yet Tested unit and it heated to correct temperature. All components tested fine.; used 1 W10779716 (ELEMENT) from stock

Lights still not working on arrival. Replaced light in evaporator on roof and that made the freezer light and the two top lights come back on. After replacing the bottom right light the rest were able to come back on. No further issues at this time ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

Complaint clothes not spinning F8 e6 no fill error code on arrivalTested unit to find that cold water was trickling in causing unit not to complete a cycle. Replaced water valve and tested unit. Water valve tested fine along with other components. Unit spun clothes out properly. No further issues found at this time; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

Complaint door was not closing or sealing properly. When closing the door the inside of it was hitting the shelf causing it not to close properly. Found that customer needed to re organize shelf so door closed properly. Found that the position of the shelf was wrong so it wouldnt close properly. Took food out of fridge and repositioned shelf so door would close properly.

"Complaint no ice at all. No ice on arrival. Also drawer user interface isnt functioning has water damage under pantry ui from faulty seal . Found that wire harness going to ui is broken due to normal operation . E2 ice maker lost position error code on ice maker test 45 fill tube frozen will need fill tube heater Will need to replace black stainless drawer, ui, ice maker, harness to user interface, heater to ice maker, and main control.; ordrng 1 W10815668 (Door) and 1 WPW10675033 (Control) and 1 W11658802 (Ice maker) and 1 W11226501 (Heater) and 1 W11170612 (Harness) and 1 WPW10769076 (Ui)"

Replaced part and all fans and compressor running normal. Mentioned to the customer to keep an eye on the cooling for the next few days.; dspstn on spec-tagged invntry: 1 W11196400 CNTRL-ELEC

Complaint the the rear right burner is not heating. Found bad surface element. Will order part for approval. Customer mentioned that the glass top is chipped. Customer will need to call the insurance for approval.; rqstng P&A on 1 W11171119 (Surface Element)

At arrival the room was occupied and university office couldnt get a hold of the tenants and will need to reschedule when they get full permission to enter the room. The will call the office again when issues is resolved. Doors are in the location at the maintenance room.; saved tckt

"Checked over unit and found machine building up frost in top part of cabinet and water on lower part of door, checked door seal and found door gasket sealing against cabinet tightly and good pressure when opening up door, checked lower part of door and noticed water and ice building up on inner part of gasket and door liner, sealed around cabinet with silicone to help stop warm air unit had a big gap pulled gasket away and cleared ice and water will order a new freezer door due to door liner building ice inside and letting warm air into unit. Advised customer door is a special order and will come to house plz check for damage; ordrng 1 W10746789 (Door assembly), used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

"Removed and replaced user interface and high voltage control board. Plugged unit back in. Entered diagnostics, ran tests for all fans and thermistors. All checked good and operating properly."

"Pulled oven partially from wall. Removed and replaced lamp and lamp holder. Reassembled, turned breaker back on. Light now operating properly."

"Checked and tested dishwasher. Found drain pump operating properly. Removed drain hose, found it clogged. Cleared blockage, reinstalled, tested. Dishwasher now operating and draining properly."

"Installed floor shims and ran water, not dribbling down front of door anymore,tested fine."

Installed new fan both sections now cooling properly. The freezer door rails are worn and freezer door sticky customer will leaning new rails. ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

"Washer not starting a cycle cam keeps clicking. Replaced cam and actuator ran calibration then self test all checks ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

Customers complaint is washer not spinning out properly. Ran diag found off balance error code. Adjusted legs so washer level. Ran calibration on control then self test and then drain and spin. All checks ok

"Complaint that the washer is making a loud grinding noise. Found bad actuator and cam. Replaced part with TS. Ran diagnostic cycle and all tested normal.; used 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

Replaced all parts and washer running normal. No leaks detected. Ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11449840 GEARCASE

"Customers complain UI not working, found UI display showing partial display and not accepting commands . Ordering UI and control . Schedule return time for 7-2-24 am ; ordrng 1 W11197501 (Stainless UI panel) and 1 W10891907 (Control board)"

Ice maker stuck in twisted position replaced ice maker and set temps at recommended ; used 1 W10873791 (ICE MAKER) from stock

"Console Laing of water dripping for couple seconds after dispensing water. Has had fill tube spliced once and replaced once and did correct issue both times. Dripping stops within second, two at most in testing. Ordering water fill line and valve ( in case fill tube doesnt resolve issue as it has previously)Weak signal in house. Office to contact cs when parts come in to schedule return.; rqstng P&A on 1 218976449 (Fill tube) and 1 5304525994 (Inlet valve assy)"

Unit is under 1yr wp warranty per service bench. Leaking found from drain hose assembly. Tightened and working fine

"U/i is acting up, showed door open on arrival, no lights coming on, intermittently the ice motor runs and it dispenses water once while testing doors, now display is off.Deli drawer lights are off as well and looks like damaged line to deli drawer control.Replaced deli drawer harness and unit is functioning properly.Tightened handles for customer. Also complaining filter wont reset. Tried going into options , user lock and measured fill as stated in manual, will not resetCalled techline, model should have switch in filter housing door, can test in diagnostics, test 67. If tests good and not resetting, reset power to unit. If still fails replace u/I. If fails test 67 then wiring/switch issue Sr#7739382159Returned and ran test 67, switch is responding to filter door being opened/closed properly. Unplugged/plugged in and at first display came on with out filter replacement warning, then after about 10s it came on. Per techline conversation ordering u/I board. Office to contact to schedule return when parts come in ; ordrng 1 W11577100 (U/i), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

"Unit is keeping temp in rf and fr but is showing 1FE error, which is for ice box fan. Unit not clogged, not running. Fan is wobbly in housing.Quoted for evap cover assy/labor. Saved estimate and collected for service call only"

"Fans running, compressor is not, found starter burnt out, replaced and compressor running and starting to cool ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

"Unit screeching while tumbling, found source is idler pulley, replaced and testing fine on timed dry; used 1 279640 (IDLER PULLEY) from stock"

Cx complaint that the unit is UI is not working well. I inspected the unit to confirm the complaint.I found the unit starts and operates fine but the UI 7 segment screen does not read correctly. The unit needs a new UI and UI control to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11660284 (UI panel)

"Concern is noise and low ice production, inspected and found ice maker making noise, replaced and cycled tested fine.; used 1 W11700250 (ICEMAKER) from stock"

"Inspected and found lid strike broken, replaced with new lid strike and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

"Inspected and found ui non responsive, replaced ui and still non responsive, measured properly voltage getting to main acu, needs main acu, will submit estimate and call.; rqstng P&A on 1 W11419171 (Main acu)"

Inspected and found fresh food compartment not defrosting and fan motor packed in ice and not turning will submit estimate and call. Unit needs main control board thermistor and fan housing replaced. Unit will be thawed out for return trip.; rqstng P&A on 1 WPW10743957 (Main acu) and 1 W10316760 (Ff thermistor) and 1 W11098695 (Ff fan housing)

"Inspected and found main acu fault and broken wire harness, replaced both parts and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W11643701 (HARNESS LOWER) from stock"

"2 year Costco. Inspected and found evap coil partially defrosted, unit short cycling in defrost causing poor cooling. Will order necessary parts to resolve problem. Thermistor, heater and control. Ui panel has already been replaced.; ordrng 1 W11567493 (Defrost heater) and 1 W11595219 (Main acu) and 1 W10316760 (Freezer thermistor)"

Cancelling service unit is an lg cust said should be still under warranty old Maytag was thrown out

"Checked over unit and found water leaking from under cabinet and out of the side and back of machine, removed rear cover and checked water inlet lines found inlet line for water valve crimped in half and spraying a mist causing water to pool under unit. Cut out bad water line and added fitting to removed kink ran water threw unit and all operations are now dry and working to specs ; used 1 WP2198677 (FITTING 1/4-1/4) from stock"

"Checked over unit and found fridge led module only lighting up a little bit and not fully coming on, removed module and checked led boards and power found 12v dc to led modules. Light is faulty and needs to be replaced will order and return ; ordrng 1 W11527432 (Led module)"

Installed new wash arm and support ran unit thew a wash cycle and machine is now washing and working to specs

Replaced freezer led ; dspstn on spec-tagged invntry: 1 W11602886 LED MODULE

Complaint customer has no ice. Replaced optics and tested ice maker and water valve going to ice maker. All components tested fine with no leaks.

Replaced pre ordered parts. Tested and calibrated unit. All components tested fine. Inspected for leaks. No leaks found. No abnormal noises found when testing unit.

Tested dryer and found unit would run but would not tumble removed drum and found motor pulley had broken off causing belt to rip and unit to stop tumbling. Replaced motor and dryer repair kit ran unit thew a dry cycle and unit is now operating to specs ; used 1 279827 (Motor) from stock

"Customers complain unit water not working. Found hose to water inlet on back of refrigerator had gotten kinked. Fixed hose, verified water working properly. Verified proper operation."

"Customer complained after installed unit at field with gas had bad gas smell. Customer said she had her own installer who installed everything in her house installer was not from Costco. call arrival turn gas on and check for leaks on supply line. No leaks detected brand unit several times finally found gas valve coil is getting stuck open, when no voltage sent to valve, ordering coil kit. Scheduled return call for.7-1-24 am receipt but no model number on receipt unit has extended one year warranty so good until 2025 of May23rd. ; ordrng 1 WPW10328463 (Coil kit)"

"Customer complained unit heating element, broken, and door will not stay open. elements is broken. Also found door springs will not hold doors weight when open , tried reset springs but still needs new springs . ordering new heating element and both doors springs customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W10518394 (Element) and 2 WPW10337934 (Door springs)s"

Front left and right needs gas valve adjusted as low as can Other 3 are fine No red; ordrng 1 DG94-03639A (Gas)

"Installed board order shelf never light upOrdering 2 new shelf back up main control ; rqstng P&A on 2 W11245713 (Led shelf)s and 1 WPW10624574 (Main control), states that autho needed"

F8e4. Float error float openFound water in the drain pan clean out.And ran couldnt find on from water valve Ordering drain hose and float; ordrng 1 W11551233 (Hose drain) and 1 W11545764 (Float)

86.50 over charge ; used 1 341241 (BELT) from stock

"Found the freezer warmer cleaned coils filled with lint, freezer door was cracked openFixed so closed. Also light switch was frozen open defrosted .There is a frost ball but cooling Needs ice bucket Wont dispense ice"

Installed new control and uiAnd tested complete

"Found drain frozen, clean ice and steamed down drain Wouldnt unclog, needs new drain hose ; rqstng P&A on 1 241830905 (Drain hose)"

Both sections not cooling properly. Found ice build up around evap fan. Cleared ice and fan gets power but not running. Needs new fan. ; ordrng 1 WPW10464673 (Evap fan)

Heavy ice build up on evaporator. Thawed away all ice and found loose brown wire at defrost heater. Repaired and now both sections cooling properly.

"Washer not spinning out properly. Found basket speed sensor fault and worn belt. Replaced belt and actuator. Leveled washer and then ran calibration then self test all checks ok. ; used 1 W10913953 (ACTUATOR), and 1 W11239857 (BELT) from stock"

Refrigerator making a rattling noise. Noise coming from damper. Needs new. Didnt have on truck. ; ordrng 1 WPW10479155 (Damper control)

Replaced dryer repair kit belt rollers and pulley tested operation normal ran cycle normal tested operation normal; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT

Return to install part ordered installed new user interface unit to test user interface unit working as designed

Cx complaint that the unit is still building ice in the RC and intermittently cooling in the RC. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas at the moment. The water in the RC is from a clogged drain tube. I cleared the tube and tested the unit for the cx. The unit needs a new control board and UI to resolve the cooling issue. Im ordering the part for the return visit.; ordrng 1 W10843055 (Control board) and 1 W10848301 (UI control)

"Checked over unit and found washer would not power up found control not coming on and 120v going to machine, checked lights on control and green light is flashing checked console and found solider all corroded causing unit to not operate cleaned control and unit now comes on but is super slow and not working properly, unit will need new console customer will hold off for now"

Needs led kit tightened freezer door handle ; rqstng P&A on 1 W11683242 (Leds)

Temp high in fridge turned to 38. Icemaker has a little ice bottom ImPushed button and melted ice found jammed Also couldnt hear the fan .Needs ice maker and augar assy; rqstng P&A on 1 DA97-15217D (Icemaker) and 1 DA97-12540G (Augar assy)

"Checked and found washer not draining. Confirmed error code. Entered diagnostics, ran component activation, drain pump not working. Checked and found power to pump. Removed and replaced pump. Tested, now operating properly. Used 1- W11399437 from t/s.; used 1 W11399437 (Drain pump) from stock"

Replaced magnetron diode capacitor left transformer with customer tested operation normal heating normal cust paid for bulb; dspstn on spec-tagged invntry: 1 8206232A BULB

"Billed acccountQuoted for torn bellow, unit 403, is already pulled down.; ordrng 1 W11044836 (Bellow)"

"Tested and found oven not heating. Pulled oven out, removed back. Both bake and broil elements ohm out properly. Attempted to preheat oven, no power to either element from relay board. Checked part availability, part number crosses to a new number. Requesting P&A for board. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 DE92-03960G (Oven relay board)"

"Checked and found thermal fuse blown. Replaced fuse, tested dryer, found it running over temp with vent hose removed. Checked element, no shorts and good. Replaced cycling thermostat, no change. Checked all components, no electrical shorts or issues found. Set temp switch to low, dryer heats to same temp regardless of setting. Ordering switch. Checked part availability and scheduled return for 7/1 AM. Used 1- WP3392519 thermal fuse and 1- WP3387134 thermostat from t/s.; ordrng 1 W11050715 (Switch), used 1 WP3387134 (Thermostat), and 1 WP3392519 (Thermal fuse) from stock"

"Cx complaint that the unit is turning off by itself intermittently. I inspected the unit to confirm the complaint. I found error codes: f8e0 f6e4. I ran manual tests for the fans, both worked fine in both speeds. I started a normal bake cycle for both ovens, the top oven stopped and flashed f8e0. The bottom eventually stopped by itself. Power has been cycle, this issue has gotten progressively worse. The unit needs new blower fans, control boards and the UI. Im ordering the parts for the return visit.; ordrng 1 W11261169 (Control board) and 2 W11248652 (Blower fans)s and 1 W11297709 (UI console), dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

"Tested unit and found both sections not cooling and warm found compressor kicking off on an overload due to condenser coils completely blocked and unit not breathing, vacuumed out unit for customer and let sit tuned unit back on and compressor came and stayed on normally, advised customer to watch unit and give 24hrs so temps can regulate wile there unit went from 66 to 54 and was getting done in temp"

Installed new drain pump Ran calibration and diagnostic Found the Acuator a little noisyIs functioning ; dspstn on spec-tagged invntry: 1 W10876600 DRAIN PUMP

Replaced gear case and ran diagnostic cycle and all working properly. No leaks detected. 1yr warranty on parts and labor. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE

Installed new blower and belt tested sounds good Explained to cust need to remove bracket front Of dryer puts to much pressure on cover to blower and makes noise He has a 4 in pipe attached to dryer and goes out wall Advised to put tin tape around instead of bracket took photos; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

"Found latch just clicking locks and unlocks And wont stay locked needs latch and control ; rqstng P&A on 1 WH01X29528 (Latch) and 1 WH22X36637 (Control) and 1 WH22X35837 (Controls), states that autho needed"

"Checked and found evaporator completely frozen and blocked. Evaporator fan running properly. Checked defrost heater, ohms out correctly. Refrigerator not defrosting. Needs control. Quoted customer for repair, approved. Checked part availability and advised customer that office will call to schedule when part arrives. Collected full amount on ck# 11576; ordrng 1 W11566891 (Control)"

"Customer had washer unplugged on arrival. Plugged washer back in. Ran diagnostics, no stored error codes. Ran calibration, then automatic test cycle. All completed correctly. Started washer in quick wash cycle, filled and agitated properly. Cancelled cycle, unit drained correctly. Switched to drain and spin, shifter operated normally and spinning properly. Washer operating normally at time of visit. No issues found. If customer calls back please order control."

"Inspected and found only 120v at power supply, oven needs 240v for proper operation, and informed customer."

"Complaint no power to cooktop or oven display turns on sounds like its heating but nothing works. I found customers in incoming voltage was not proper unit had 1.3 V across red and white wire 124.3 V across black and white wire, which is why user interface would display Unit not heat discovered customers house breaker would start hissing when burners were turned into the on position. Customer needs to get voltage, checked and voltage issue fixed. I was able to get proper voltage to oven temporarily to validate. Everything is working properly. Left oven, completely unplugged and breaker in off position before departure."

Complaint refrigerator right hand door handle fell off while opening door drawers inside of the refrigerator. Keep rolling out whenever doors are opened by themselves. I found handle set. Screws were not tightened properly. I re-secured doorhandle tested operations handle is no longer loose. I adjusted the level of the refrigerator no further issues found or reported by customer with refrigerator.

"Tested washer and found unit would come on and just sit never drain or sense a load, checked drain pump and found harness wire broken causing no power to drain, fixed wire and unit is now draining. Ran a wash cycle and found machine would not wash checked cam and actuator and found cam melted and actuator gear broken replaced both parts and recalibrated unit. Ran a wash cycle and unit is now working to specs ; used 1 W10913953 (ACTUATOR), and 1 W10721967 (Cam) from stock"

"Checked over unit and found left side fridge door would close but not stay closed, checked door and found upper hinge closure supports broken this is causing door to not pull shut. Tried to tighten up screw but door plastic is broken door would need to be replaced to fix correctly but door is no longer available. Added a screw into door hinge on top to help hold in place door is now closing and staying closed advised it may last or it may come apart again this is not the correct way to fix it but will hopefully work for now"

"Tested unit and found washer not washing clothes and leaving them wet, ran a diagnostics and no errors ran a wash and found unit only filling with a little bit of water and washing clothes dry, recalibrated with a factory calibration and u it started filling normally and operating to specs. Showed customer best cycles to use and adjusting water levels"

"Customer complain temperatures were off. You only gets up to a certain temperature upon inspection found igniter bad . takes too long, wont reignite . Also found temp sensor bad, ordering tips sensor and bake igniter . Informed customer office will call when parts come in. ; ordrng 1 DG94-01441 (Igniter) and 1 DG32-00002B (Temp sensor)"

"Billed account F11 error codes in history, f11 error codes not in tech sheet. Called tech line and code is for motor control fault. Sr# 7739374121Quoted for main control. Unit is stacked, would need to be pulled down and pulled out before service.; ordrng 1 W11367297 (Control)"

"Billed accountNo mod/ser tag found. Does not go into service test as listed in tech sheet, second one acting same way as first. Contacted techlineHeat exchange switch failure with likely failure being main control. Cleaned filter and was clogged, feels like a little warmth 5 minutes into timed dry.Quoting for main control per techline discussion, but also suggesting filter replacements/cleaning on dryers, felt peeling off of filter when attempted to clean.; ordrng 1 W11239098 (Control) and 1 W11382898 (Filter)"

"Inspected and found ice maker frozen over and needs ice maker replacement kit, will submit estimate.; rqstng P&A on 1 Da82-02698a (Ice maker kit)"

"Inspected and found fae4 shifter fault in wash pump, will order parts needed and return.; ordrng 1 W11460945 (Wash pump) and 1 W11672039 (Main acu)"

Return to install parts ordered install new heating element and washer brand unit through service mode. All functions working ran unit on quick wash unit field and started washing verified proper operation.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

"Removed and replaced slider and control. Reassembled, ran DLMS calibration. All completed properly. Tested washer, all components and functions operating properly. Used 1- W10734521 slider from t/s.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC , used 1 W10734521 (Slider) from stock"

"Checked over unit and found freezer would not stay on unit would work then shut down and back on again thawing all food and not holding temp, removed compressor cover and found roaches had gotten into unit and all wiring shorting out relays and thermostat advised customer bugs gotten into thermostat and causing it to short out, we cannot touch any parts due to bug issue advised warrenty company will let know on further actions"

"Cx complaint that the unit is occasionally tripping the breaker. I inspected the unit to confirm the complaint. I found no error codes and ran a 90 second cycle. The unit completed the cycle but did trip the breaker when it stopped. I checked the control and seen what appeared to be excessive sealant gel on multiple relays which is abnormal. I ran another cycle for 30 & 60 seconds, neither one tripped the breaker. I did a 3rd attempt for 90 seconds and the breaker tripped. I does not blow the fuse just trips the breaker. With the issue being intermittent the unit needs a new control board to resolve the issue. I quoted the cx."

"I installed the ordered part and tested the unit for the cx. The unit is not working as designed. The unit flashed an error code: f1e5. Im ordering a new inverter board and control board to resolve the issue. The unit heats, however the MW light turns on and off even with the door closed. When a MW is cycle is started it runs for about 5 seconds then stops.; ordrng 1 W11325786 (MW control board) and 1 W11578579 (Inverter board)"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Checked over unit and found freezer had shut down and customer lost everything, checked cooling and found unit coming right on when plugging in checked evap and found frosting up normally, ran unit thew a diagnostics and found heater coming on and 120v preset when running. Replaced thermistors on evaporator and cabinet advised customer when unit is unplugged hard to see whats wrong but this is the 4 time its randomly died she is requesting and replacement unit witch should be done due to losing food issue and customer cannot trust unit any more with the price of food. advised customer she needs to speak with warranty company the unit is working and I cant find any issue as of now with it replaced thermistors to be safe if unit shits down again advised to not unplug and leave alone to see whats wrong. Unit is working normally as of today she will keep an eye on it and make sure its ok ; used 1 WPW10384183 (THERMISTOR), and 1 WPW10383615 (THERMISTOR,FC) from stock"

"Installed new controls and set temps for unit, compressor came on and started cooling to proper specs. All operations are now working normally"

Complaint noise coming from freezer. Found that evaporator fan housing clip was not installed snapped into place from factory. Made sure housing was installed correctly and it no longer is vibrating behind evaporator cover causing noise.

Compressor running no freezing needs sealed system work ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11461499 (Process tube) and 1 W11109499 (Dryer) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler)

Complaint making loud noise started load went over leveling unit and hose making noise during spin cycle

Complaint that the oven is not reaching temperature. Found bad igniter flat. Replaced part and unit igniting properly. Good heat in the oven side.; used 1 12400035 (IGNITOR FLAT) from stock