Service History 349

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 02/20/2024

"All wheels missing on lower rack replaced them all the upper left adjuster support broken replaced adjuster ; dspstn on spec-tagged invntry: 4 W10195416V WHEEL , used 1 WPW10546503 (ADJUSTER) from stock"

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 02/20/2024

Arrived customer had already fixed unit no service needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 02/20/2024

Replaced the evaporator fan turned unit off and on made sure fan would start again with cover on ; dspstn on spec-tagged invntry: 1 WPW10464673 EVAP MOTOR

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Woodstock, Connecticut 06282

Amanda R.

Job Details: 02/20/2024

With unit off water entering basket replaced inlet valves

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS07

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 02/20/2024

Tested and check unit upon arrival and found both left and right door gasket magnetic strips expose replace both left and right refrigerator door gasket and heat seal door gasket for proper suction machine test good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/20/2024

"Checked unit and remove old door and install new door heat seal door gasket for a great seal, check for gaps around liner and found no air gap machine functionality test good"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/20/2024

"Test unit upon arrival and found rattling noise coming from dryer blower motor housing. Found that when motor is in rotation motion motor housing is slightly rattling, use foam insulation underneath blower motor to help dampen vibration noise. After foam insulation install, ran test and found no more rattling noise unit now running as manufacturer design specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 02/20/2024

"Tested unit and found machine would fill but never wash ran a diagnostics cycle and found errors 4-3 wash motor faulty 7-1 heater fault, checked wash pump an found wash motor not coming on checked voltage And 120v present wash motor faulty. Replaced sump&motor assembly ran unit and machine is now washing and all operations are working to specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Leicester, Massachusetts 01524

Chris B.

Job Details: 02/20/2024

Complaint that the unit is not cooling properly. Found compressor running normal but no frost pater in the evaporator side. Purchase date 04/12/19 and falls under the 5yr warranty. Will order all parts for a return visit. r-134a.; ordrng 1 W10233960 (Compressor Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Avon, Connecticut 06001

Chuck M.

Job Details: 02/20/2024

Customer complaint is that dishwasher was leaking. Inspected and found water dripping from sump housing. Replaced sump assembly and tested. No leaks found. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, Connecticut 06089

Chuck M.

Job Details: 02/20/2024

Customer complaint is that washer would not drain or start a load. Found water in basket. Inspected and found broken wire to pump. Repaired temporarily to drain out water.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ2

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 02/20/2024

Tested unit upon arrival and found F8E4 float error code. Remove lower panel and found float sensor not connected. Connector sensor and ran test unit now washing and draining during cycle machine now operating as designed ; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/20/2024

"Complaint that the unit has an error code F5E1. Replaced lid switch, ran diagnostic cycle then found error code F7E1. Found bad motor. Capacitor is good and so is the actuator. Will order parts for a return visit. ; ordrng 1 W11283592 (Motor), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 02/20/2024

Install new GearCase due to faulty BearCase recalibrated unit ran wash cycle operations working as specs

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Ashford, Connecticut 06278

Amanda R.

Job Details: 02/20/2024

Replaced console operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Litchfield, Connecticut 06778

Jimmy R.

Job Details: 02/20/2024

"Checked draw and found right Side of holder cracked causing draw to fall down and everything it in to fall, replaced holder and unit is now holding properly checked over cooling and operations and fridge is working to factory specs"

We serviced a

KITCHENAID TRIO CD

Model KRFC300ESS10

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 02/20/2024

Customer complaint is that door gasket was torn. Confirmed and took pics. Replaced door gasket. ; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 02/20/2024

"Returned to install new pump,control and cap. Ran unit in diagnostic and all functions working. Ran quick wash and unit filled and started washing. Verified proper operation. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 02/20/2024

"Customer complained unit dryer timer knob broke off. Needs timer and knob, timer came in , still waiting on knob, informed customer office will call when part comes in. ; O-emld tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 02/20/2024

"Customer complained unit spark arm came off and melted to heating element. Confirmed complaint, needs lower spray arm and heating element. Ordering parts. Customer had trip fee covered so Quoted for repair customer paid via card. . Scheduled return call for 2-23-24 am. ; ordrng 1 WPW10491331 (Spray arm), used 1 W10518394 (HEATER) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 02/20/2024

"Ran diagnostics, found F9E0 miswire error. Checked and found one of the hot and neutral legs reversed. Corrected, tested, all burners and oven now operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 02/20/2024

"Ran diagnostics, found F7E1 heating error. Customer says they just replaced heater themselves. No way to tell is error was stored prior to heater replacement. Pulled dishwasher from cabinet. Ohmed out heater, tested good. Ran full diagnostics cycle, all components tested good and heater is working. Dishwasher operating as designed. Advised customer to ensure water is hot at sink before starting dishwasher and be sure they use rinse aid. Collected for service call on cc."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 02/20/2024

"Ran diagnostics, found F7E1 heating error. Pulled dishwasher from cabinet, Ohmed heater, tested good, ohms out properly. Ran diagnostics cycle with meter connected to heater wires. No power from control to heater. Ordering control. Checked part availability and scheduled return for 2/23 AM.; ordrng 1 W11637581 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC0

Near Belmont, North Carolina 28012

Mitch H.

Job Details: 02/20/2024

"Ran diagnostics, only stored error codes were F0E5 off balance and F0E9 off balance pause. Cleared errors, ran DLMS calibration, then diagnostics cycle. All components and functions test good and operating properly. Checked tub suspension, no issues or excessive movement. Customer does wash large size comforters. Advised her that when washing something like that it is subject to getting off balance and she does need to monitor washer."

We serviced a

WHIRLPOOL RANGE

Model WFG775H0HZ5

Near Chicopee, Massachusetts 01022

Roger R.

Job Details: 02/20/2024

Installed new console and grates due to shipping damage.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Chicopee, Massachusetts 01013

Roger R.

Job Details: 02/20/2024

Checked unit. Found two error codes. One for lid open at start and one for off balance load. Cleared codes and checked. All functions appear normal. Test cycles and diagnostics indicate all okay. Instructed on water safety feature.

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Springfield, Massachusetts 01109

Roger R.

Job Details: 02/20/2024

Checked dryer all okay. Found all okay.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS5

Near Somers, Connecticut 06071

Gary V.

Job Details: 02/20/2024

"Inspected and found door switch intermittently operating, replaced and cycled, tested fine.; used 1 W10727360 (SWITCH) from stock"

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GWE23GYNDF

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/20/2024

"Complaint, lights, are not working I found LEDs are not getting proper voltage from control will need a control to fix. As well as lights. No additional issues found was refrigerator today. Refrigerator is cooling. Just fine per customer. No additional issues. Icemaker is also making ice just fine with no issues at this time.; rqstng P&A on 1 Wr55x38248 (Control) and 6 WR55X25754 (Led lights w cover)s"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/20/2024

"Inspected and found idler pulley clip dislodged causing noise, adjusted and tightened, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ4

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/20/2024

Our place Verified igniters are igniting gas in oven and the broil is igniting gas in the oven within the first two clicks of the igniter sparking. No additional issues found at this time with cooktop or oven or broil element. no gas odors detected at this time either.

We serviced a

NUTONE RANGEHOOD

Model PM500

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/20/2024

Per office cannot get parts for Broan nu tone model number missing rubbed off as well. going off of serial number and cfm numbers to pull up it was a broan nu tone.

We serviced a

WHIRLPOOL RANGE

Model MER6600FZ2

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 02/20/2024

"Complaint, front right burner would not turn off and now it does not turn on at all. Front left burner stays hot. All the time rear right and rear left burners are working, but are not heating like they used to. I found all four infinite switches are failing or have completely failed. I found front, right Cooktop element has failed completely found bake element is fine. Broil element is fine. Relay on main control board is discolored. I suspect customer had a relay that had gotten stuck on the main control board. I found door hinges are popping doors not closing properly on left side, specifically causing right side to be in a bind causing damage to receivers. Unit will need all for infinite switches front right burner main control and hinges to fix. No additional issues. Found with oven or voltage into oven today. Leaving oven unplugged as element is not turning off and is remaining hot as of right now called Whirlpool safety, unwilling to provide any assistance with parts or labor. 7738490879 file number safety team. Authorization # W1ADGG0WL1 for diagnosis only."

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/20/2024

"Cx complaint that the unit does not complete cycles. I inspected the unit to confirm the complaint. I found an error code: f8e1. I ran a service cycle. The cold water pressure was low. I checked the connector and ohms reading. Hot and cold valve ohms readings were good 1.02k ohms. I noticed the cold side valve has intermittent responses during the cycles and tests. The water valve needs to be replaced. I replaced the part and tested the unit for the cx. The cx used a CC statement as a receipt, she needs an verified receipt of purchase of the unit to cover the repair. She said she will send the receipt or we need to collect the payment."

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/20/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC4

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 02/20/2024

I replaced all previously ordered parts. I tested operations inspected for leaks. Ran a diagnostic cycle as well. No additional issues found with washing machine at this time.; dspstn on spec-tagged invntry: 2 W10721967 CAM KIT and 1 WPW10006384 BELT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 02/20/2024

Complaint dishwasher will not drain the water out. Had to scoop it out by hand. I found drain pump motor was locked up completely making a humming noise. No debris in motor. I replaced drain pump tested operations. Everything is working with the dishwasher. As of right now. ; used 1 W10876537 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM05

Near East Granby, Connecticut 06026

Mike K.

Job Details: 02/20/2024

"Unit is under 1yr wp warranty per service bench. Unit is brand new, cs noticed making intermittent loud noises, believes it is compressor, attempting to start.R600a unit.Could not replicate during visit, ran other motors and not what customer was hearing, described it as loud humming then and then a couple minutes later would do so again and run. Ran icemaker and that was sound cs was hearing. Removed icemaker as wasnt going to be used."

We serviced a

WHIRLPOOL DRYER

Model WED6127LW1

Near Tolland, Connecticut 06084

Amanda R.

Job Details: 02/20/2024

Customer has extended warranty

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW3

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/20/2024

"Customer complained of error code now. Found F8e1, f3e2 stored. Codes were not here during last calls. I had cleared the error history after the actuator error code previously. Found pressure line isnt holding air , has puncture somewhere. Ordering pressure hose. Scheduled return call for 2-23-24 am. ; ordrng 1 WP353244 (Pressure hose)"

We serviced a

WHIRLPOOL WASHER

Model Mvw6230rhw0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/20/2024

"Customer complained unit said spinning. It wasnt. Found motor speed error and door lock error. Found lid want closet all the way due to lid and hinges being damaged Ann lid wont close all the way, when pressing down on lid unit will lock . Ran service mode and all spin and agitate functions working. Checked under unit and found detergent cap and other debris under belt cover. Informed customer that basket lowers when filling with water and if anything is under unit it will press on belt cover and cause unit to not spin or agitate. Quoted 548.45 for repair. Customer said he will just lay something on lid to get it to work. Collected trip fee via card."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/20/2024

"219 East rd broad brook. Inspected and found cam belt and actuator torn up and broken, replaced parts and cycled, tested fine. 2 year Costco.; used 1 W10721967 (CAM KIT), 1 W11239857 (BELT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 02/20/2024

Install parts listed cycled and tested fine. 2year Costco warranty.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near New Britain, Connecticut 06053

Gary V.

Job Details: 02/20/2024

"Inspected and found compressor running hot and system empty of Freon, quoted and he will call."

We serviced a

AMANA DRYER

Model NED5800HW1

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 02/20/2024

Customer said washer less then a year old but receipt doesnt show model number. The dryer currently working. Customer to call back with receipt that shows in warranty

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 02/20/2024

"Customer said unit was to be billed to builder. Informed customer they will be liable of not. She said builder was supposed to pay. Installed parts, reassembled unit. Verified proper operation. Saved estimate for office."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 02/20/2024

Warranty proof in the pics

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ5

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/20/2024

"Cx complaint. That the unit is not heating at all. I inspected the unit to confirm the complaint. I found the magnetron and capacitor is bad according to the ohms readings, 1.1 mag & OL cap. The unit needs a new magnetron, capacitor and diode. I quoted the cx for the repair and collected the service call fee by CC."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/20/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near New Britain, Connecticut 06052

Gary V.

Job Details: 02/20/2024

"Inspected and found diffuser not opening, replaced and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Plainville, Connecticut 06062

Gary V.

Job Details: 02/20/2024

"Inspected and found inlet valve causing water hammer and control not responding properly, will order parts and return.; ordrng 1 W11513255 (Inlet valve) and 1 W11675701 (Control board)"

We serviced a

WHIRLPOOL DRYER

Model MEDC215EW1

Near Windsor, Connecticut 06095

Mike K.

Job Details: 02/20/2024

"Complaint of burning smell when operating. Tore down unit and checked tub area and heating area. No excessive lint build up, all wiring good and no signs of melting/burning anywhere. Reassembled and ran on timed dry, cycling fine and has good flow through vent. No problem found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bloomfield, Connecticut 06002

Mike K.

Job Details: 02/20/2024

"Icemaker has been making little to no ice for months, but bin was full on arrival. With past history, replaced icemaker and ran harvest test, completed and filled fine.; used 1 W11546935 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 02/20/2024

"Customer complaint is that dryer is noisy. Inspected and found flywheel broken. Ordered flywheel. ; ordrng 1 W11573366 (Flywheel), dspstn on spec-tagged invntry: 1 661570V BELT"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/20/2024

Cx complaint that the units door has no resistance and swing open. I inspected the unit to confirm the complaint. I found the hinge lock came out of place. I corrected the position and tested the unit for the cx. The unit is working as designed. I left the part with he cx.; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Charlotte, North Carolina 28217

Mitch H.

Job Details: 02/20/2024

"Removed and replaced control and valve. Reassembled, tested, dishwasher now operating properly with no unusual noises.; dspstn on spec-tagged invntry: 1 W10648041 VALVE"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28217

Mitch H.

Job Details: 02/20/2024

"Arrived and found no power coming to washer. No power at wall outlet. Customer unplugged and plugged into an extension cord. Washer now powers on. Ran diagnostics, no stored error codes. Ran control calibration and automatic test cycle. Both completed correctly. Washer operating properly. No issues."

We serviced a

GE RANGE

Model JGBS30GEK1WW

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 02/20/2024

Found bad ignitor. Quoted 89.99 for new ignitor and $199 labor rate. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Mint Hill, North Carolina 28227

Jeff L.

Job Details: 02/20/2024

Found tub barely turning and the stator motor not responding. Also found splines wore down on clutch gonna replace as well. Will Return 2-26-24 amW11195971W10754448W11260238W10734521; ordrng 1 W11195971 (Stator motor) and 1 W10754448 (Clutch) and 1 W11260238 (Stator cover) and 1 W10734521 (Clutch assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ06

Near Charlotte, North Carolina 28215

Jeff L.

Job Details: 02/20/2024

Found compressor not running . Needs to be replaced along with control board to make a good repair. Please call customer to schedule return visit (2XFRAME)(SEND 600 TECH BACK OUT TO COMPLETE JOB)W11566984W11595219; ordrng 1 W11566984 (Compressor) and 1 W11595219 (Control) and 2 2xframe (2xframe)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 02/20/2024

Unit was leaking at filter housing because the filter was bad. Took filter out unit supplied water and ice with no leaks. Customer chose to leave filter out. Ran ice and water without filter observing the empty filter and all water leaks have stopped. All other operations are normal. Unit ran and checked ok with no leaks..Call complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/20/2024

Cx complaint that the units MW door does not register as closed. I inspected the unit to confirm the complaint. I found the left side of the door switch has a hard time engaging. The switch harness needs to be replaced to resolve the issue. Im ordering the part for the return visit. The return needs a 2ct to pull out the unit from the wall.; ordrng 1 W11578578 (Interlock harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 02/20/2024

"New door shipped is warped would not close could not get door to close no matter how many times I uninstalled and reinstalled door no matter how much I heated it the door gaskets it would not close. I am re-ordering tour customer to call office when door arrives. Customer to call manufacture, directly and warranty company For complaints. ; ordrng 1 W11395866 (Door freezer)"

We serviced a

KENMORE FREEZER

Model 2539280413

Near Stallings, North Carolina 28104

Jonathan J.

Job Details: 02/20/2024

Complaint sides of freezer are hot door will not close properly. I found doors warped customer declined replacement of door no additional issues found sides of cabinetry getting warm or normal operation for freezers.

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near East Hartford, Connecticut 06118

Amanda R.

Job Details: 02/20/2024

"Complaint that clothes coming out wet not leaving water inside basket suspension bad spins normally with nothing in it ; rqstng P&A on 1 W11174583 (Suspension), states that autho needed"

We serviced a

SAMSUNG DRYER ELECTRIC

Model DVE45R6100P

Near Millis, Massachusetts 02054

Aimee Z.

Job Details: 02/20/2024

Found needs door switch Tested switch open closed no continuity ; ordrng 1 DC64-00828B (Door switch)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 02/19/2024

Tested unit found customer worried about machine banging and rattle instructed customer of operations and answer all concern and questions unit operating as design no mechanical failure

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW2

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 02/19/2024

"Installed new parts and when installing the tub on the Gearcase the Gearcase shaft was to short and wrong one need to reorder Gearcase parts tentative p/a ; ordrng 1 W10868473 (Gearcase), states that autho needed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ2

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/19/2024

Error 7-1 &4-3Tested unit found machine filling with water but not washing check voltage to washing pump and found 120VAC at pump. Wash pump faulty replace sump and motor assembly and recalibrated unit and unit now operational to manufacture spec

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LW4

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/19/2024

"Cx complaint that the units bake function is not working. I inspected the to confirm the complaint. The cooktop works fine, however the start and broil buttons do not work at all meaning the oven does not work at all. All other buttons are fine. The cx said the button work somewhat initially but eventually stopped completely. The unit needs a new control board to resolve the issue.; ordrng 1 W11620570 (Control board)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/19/2024

Ck over unit and found broil support clip broken remove old support and install new support machine tested good; dspstn on spec-tagged invntry: 1 W10909479 BROIL SUPPORT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Litchfield, Connecticut 06759

Jimmy R.

Job Details: 02/19/2024

"Tested unit and found F7E1 error check voltage going to motor and found 120VAC, faulty wash motor replace and install washer motor and ran test unit now operating as design ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/19/2024

Put unit into service mode and checked for fault codes none were stored. I calibrated the oven +30 and preheated oven to 350 degrees when it chimed and said it was pre heated and I checked oven temperature and it was about 250 degrees temperature was off over a 100 degrees. Gonna order ACU and oven sensor. Scheduled for 2-23-24 amPart#W11598120Part#W11261167Part#W112611692xframe; ordrng 1 W11598120 (Oven sensor) and 1 W11261167 (Control board) and 1 W11261169 (Board) and 2 2xframe (2xframe)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/19/2024

Replaced both door springs and they are slotted in the last hole on the frame. Door is catching and stopping about 1/4 of the way down unit run and checked ok

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 02/19/2024

"Customer complained middle knob broke off. Ordering timer and knob, Informed customer office will call when parts come in. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Blacksburg, South Carolina 29702

Mitch H.

Job Details: 02/19/2024

"Removed and replaced control and inlet valve. Ran calibration, tested, all functions operating properly. Customer does have low water pressure on both hot and cold lines.; dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Southampton, Massachusetts 01073

Chris B.

Job Details: 02/19/2024

Replaced all led lights and all working normal.

We serviced a

FRIGIDAIRE DISHWASHER

Model FDSH450LAF4A

Near Northampton, Massachusetts 01062

Chris B.

Job Details: 02/19/2024

Complaint that the unit will not start a cycle at times and after some time it will go back to normal. Ran diagnostic cycle and all tested normal. Found a piece of packaging foam caught under the float switch. Found door leaking to the drip pan will order parts for a return visit. ; rqstng P&A on 1 117158011 (Door Gasket)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0MS0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 02/19/2024

"Complaint door glass fell off while opening door. I found the bottom of the door brackets have never been. Door glass door glass was just hanging on by. Ape from the manufacturer I found 37 loose screws holding machine together tightened up all the screws as well. Also tightened up all the screws holding the door together as well. No additional issues found with oven at this time I inspected flame pattern of bake and cooktop unit only has one bake element that serves as a broiled element as well, no issues found oven is preheating fine."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HW07

Near East Hartford, Connecticut 06118

Chuck M.

Job Details: 02/19/2024

Replaced driver and ring. Checked ok.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hartford, Connecticut 06114

Chuck M.

Job Details: 02/19/2024

Customer complaint is that washer is not working. Inspected and found water and clothes in basket. Ran diagnostics and found error code F9e1 long drain. Ran drain in manual test cycle and drain pump is receiving voltage but not draining water. Removed water and found sock in pump and impeller damaged. Replaced pump and tested. Washer is draining properly. ; used 1 WPW10276397 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS2

Near Newington, Connecticut 06111

Amanda R.

Job Details: 02/19/2024

82 error complaint randomly wont start on normal then trys light or express to get it to start it drains and fills but wash motor randomly doesnt start needs new control ran automatic test ; rqstng P&A on 1 W10854215 (Control)

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Newington, Connecticut 06111

Amanda R.

Job Details: 02/19/2024

Replaced control started quick wash filled normally starting agitating

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near West Hartford, Connecticut 06110

Amanda R.

Job Details: 02/19/2024

"Replaced compressor vacuumed system recharged with 56g of r600a; dspstn on spec-tagged invntry: 1 876765 TUBING KIT , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 02/19/2024

Complaint dryer is not heating. I found incoming voltage is correct and proper 247.3 V AC across red and black 123 clock across black-and-white 124.2 across red and white. I found heater is open unit will need a heating limit to fix and a thermal cut out. Customer has an extended warranty through. Lowes is going to call Lowes for us to come back under extended warranty.

We serviced a

WHIRLPOOL RANGE

Model WFE510S0AS0

Near Monroe, North Carolina 28112

Jonathan J.

Job Details: 02/19/2024

"Complaint cooktop will not get hot properly not heating properly. Especially front right burner I found all four infinite switches have failed or are in the process of failing black suit, blowing out the back of the infinite switches discoloration of the front right infinite switch as well due to heat inside of the switch, I replaced all four infinite switches tested operations tested operation of oven. Checked for error codes. No error codes and fault history. Everything is working properly as of right now. ; used 2 WP3149400 (INFINITE SWITCH), 1 WP3149404 (INFINITE SWITCH), and 1 WPW10434452 (INFINITE SWITCH) from stock"

We serviced a

WHIRLPOOL RANGE

Model KFED500ESS06

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/19/2024

"I replaced all infinite switches, tested operations cooked off a cycling just fine. Customer may have to find the sweet spot between medium and high and get used to using this model of cooktop. Nothing else that can be changed that will affect the temperature of the elements as the way the elements are made, and the way they operate is the infinite switches control the temperature and voltage getting to the elements. The elements are on or off theres no between."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near West Hartford, Connecticut 06107

Amanda R.

Job Details: 02/19/2024

Secured wiring for convection fan with heat tape

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/19/2024

"Cx complaint that the units oven temp seems off while baking, food seems to take too long to cook. I inspected the unit to confirm the complaint. The cooktop and oven activate fine. I ran a bake cycle to 380 and used my temp probe while the cx analog temp gauge was in the oven. At 380 my temp probe and the oven temp were nearly identical, the analog gauge was off by about 30 degrees. I increased the temp to 400, the temp was still accurate and her gauge read correctly too. I suggested using convection bake for more even cooking. The unit is working as designed."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS23

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/19/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

JENN-AIR OVEN

Model JJW3430LL00

Near Stanley, North Carolina 28164

Robert A.

Job Details: 02/19/2024

RS installed parts and called Techline.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/19/2024

"Installed parts listed and cycled, tested fine. 2 year Costco warranty."

We serviced a

WHIRLPOOL RANGE

Model KSGG700EBS1

Near East Windsor, Connecticut 06088

Gary V.

Job Details: 02/19/2024

"Inspected and ui panel not responding and main acu getting voltage but not working, installed all parts to rectify the problem and cycled to temp, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WEEA25H0HN1

Near Ellington, Connecticut 06029

Gary V.

Job Details: 02/19/2024

"Inspected and found ui panel not responding properly and open bake element, will submit estimate and call.; rqstng P&A on 1 W11339387 (Ui panel) and 1 W11113848 (Main acu) and 1 W10779716 (Bake element)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS2

Near Windsor, Connecticut 06095

Mike K.

Job Details: 02/19/2024

"Complaint of burn marks under plate, turntable gear has burnt, paint flaking under plate. Called safety and explained findings. They noted and advised for cs to contact them for further options because with age of unit would not recommend repairs."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Windsor, Connecticut 06095

Mike K.

Job Details: 02/19/2024

"Replaced motor assy and ran self test fine, recalibrated and ran drain and spin cycle fine; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Windsor, Connecticut 06095

Mike K.

Job Details: 02/19/2024

"Replaced fr door, tested water dispenser and ice dispenser l, working properly. Cs to monitor for ice production."

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near West Hartford, Connecticut 06119

Chuck M.

Job Details: 02/19/2024

"Customer complaint is same as previous visit. Explained and demonstrated burner function, coil switch cycling and flat cookware. Informed customer of service fee charge if there is no malfunction found on future service calls."

We serviced a

WHIRLPOOL DRYER

Model LER7848020

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/19/2024

"Cust cancelled call, decided to by new never look at"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5241SR/AA 51

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 02/19/2024

Installed new fridge tower complete and freezer freezer tower complete Freezer went through a defrost when replacing parts

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