Service History 347 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WFW6605MW0

Near Davidson, NC 28036

Vincent O.

Job Details: 09/20/2023

Upon arrival found unit stuck in drain and not draining. Unit full of water and door locked. Unlocked door. Attempted to drain. No drain. Removed tons of debris from drain trap. Tested again. Unit is now draining but will only drain for a few second before initiating f5e3 door lock issue. Even when draining it is still very slow. Unit will need drain pump and door lock replaced. This is customer abuse and is not covered. ; rqstng P&A on 1 W11458345 (Drain pump) and 1 W11565030 (Latch)

We serviced a

WHIRLPOOL DISHWASHER

Model WFW8540FW1

Near Belchertown, MA 01007

Chris B.

Job Details: 09/20/2023

"Complaint that the washer would not open. Found error codes F3E1, F8E3, F6E3, F9E1. Found unit not responding to diagnostics tests nor sensing /filling. Bad control board. Customer will find another alternative. Collected trip fee."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, NC 28273

Jeff L.

Job Details: 09/20/2023

Found evaporator froze up and not defrosting the heater has just been replaced there was no power coming to heater Will return 9-25-23 pmPart#ADC5988; ordrng 1 ADC5988 (Adc board)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ00

Near Charlotte, NC 28269

Robert A.

Job Details: 09/20/2023

Light will not shut off. Replaced board and unit light is still on. Changed bulb with reg bulb and light will not shut off. Needs door. ; ordrng 1 W11371547 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES04

Near Charlotte, NC 28216

Robert A.

Job Details: 09/20/2023

Unit RF section switch is broken. Needs new. ; ordrng 1 W11384469 (Switch)

We serviced a

KENMORE DRYER

Model ="417.98042700"

Near Franklin, MA 02038

Angel R.

Job Details: 09/20/2023

"On troll board is defective, buttons are being triggered on their own. Could not run machine. Customer decided to buy a new unit."

We serviced a

BOSCH REFRIGERATOR

Model B20CS80SNS/02

Near Franklin, MA 02038

Angel R.

Job Details: 09/20/2023

"Ice machine was off, turned it on and tested it. Motor turned and fill was ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28216

Robert A.

Job Details: 09/20/2023

Found loose wire connection on evap fan harness. Repaired connection.Defrost issue related to harness connection. After repair unit is working normally advised maintenance temps will regulate within 24 hrs.

We serviced a

SUBZERO REFRIGERATOR

Model 511

Near Suffield, CT 06078

Gary V.

Job Details: 09/20/2023

"Inspected and found upper freezer bin not engaging door switch causing freezer fan to not run, it fell off the track, adjusted upper bin and cycled, fan came back on. Unit is almost 30 years old and has tremendous rust everywhere. Took pics."

We serviced a

AMANA REFRIGERATOR

Model ASI2275FRW00

Near Enfield, CT 06082

Gary V.

Job Details: 09/20/2023

"Inspected and found air lock in water line to fridge, after pulling filter out and reinserting, water started working. Other issue that customer will fix is water connection is connected to hot water line in basement."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Davidson, NC 28036

Vincent O.

Job Details: 09/20/2023

Installed new dispenser and tub ring. Tested and verified proper operation. No leaks. All functions check ok.

We serviced a

GENERAL ELECTRIC REFRIGERATOR

Model GFSS6KKYESS

Near Franklin, MA 02038

Angel R.

Job Details: 09/20/2023

"Found fan motor on evap cover seized, also baffle motor dead in the closed position. Got some frosting behind evap cover. Sent customer quote but he stated he will most likely end up buying a new refrigerator since this one is nearly 12 years old."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 09/20/2023

Retuned to install new timer and knob. Installed parts and ran unit verified proper operation.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/20/2023

Upon arrival found pigtail and terminal block short. Replaced terminal block and hooked up new pigtail customer had bought. No power going to wall outlet and outlet wasnt put together. Couldnt check unit but terminal is repaired. Informed customers to get landlord or electrician to finish fixing power to outlet for dryer. Called safety to document findings and repair. 7737363659; used 1 279320 (TERMINAL BLOCK) from stock

We serviced a

AMANA DRYER

Model NED4655EW1

Near Gastonia, NC 28052

Ryan S.

Job Details: 09/20/2023

"Customer complained unit coming on but drum not spinning, said he heard a pop sound. Found motor had malfunctioned and motor pulley at tip of motor shaft where belt connects to motor had broken and ruined threads of motor. . Replaced motor from ts. And ran unit. Unit now working properly. ; used 1 279827 (MOTOR) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Charlotte, NC 28210

Mitch H.

Job Details: 09/20/2023

"Arrived, found that refrigerator is in an office building. Tapped system with piercing valve, no refrigerant coming out. Attempted to charge with nitrogen, would not take charge. Believe system is restricted. Spoke with Megan, explained what needed to be done. She said we are not allowed to use a torch in building. Can use LokRing. But still not accessible. Megan is going to coordinate with building services to have refrigerator moved to loading dock so that work can be performed. She will call to reschedule once she confirms moving unit.; O-emld tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM01

Near East Longmeadow, MA 01028

Roger R.

Job Details: 09/20/2023

SR 77376312 unit still frosting in freezer called tech support was told to apply silicone to area with gaps. Will need to obtain food grade silicone and return to seal gaps I did not have part number for silicone. ; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5188ZFM02

Near Charlotte, NC 28269

Robert A.

Job Details: 09/20/2023

Removed switch to replace broken switch. Wiring harness is too short to hook up new door switch. Called techline this is non repairable. SR #7737370783; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Ellington, CT 06029

Gary V.

Job Details: 09/20/2023

"Arrived and found -4 degrees in freezer and 38 degrees in ff compartment, Installed ice bucket optic boards and allowed unit to cycle on its own by selecting fast ice option, waited for about 20-30 mins and ice maker cycled and dumped ice and refilled with water all on its own. Please allow 24-48 hours for more ice production and about 3-4 days for a full bucket. Returning other parts as they were not needed. Documented with techline Sr#7737372714."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Windsor Locks, CT 06096

Gary V.

Job Details: 09/20/2023

"Inspected and found module broken, door glide broken and door switch broken, will submit estimate and call.; rqstng P&A on 1 WPW10311757 (Door glide) and 1 W11527432 (Module) and 1 W11396033 (Door switch)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Huntersville, NC 28078

Mark C.

Job Details: 09/20/2023

Units drum wont turn due to a short start winding on the motor.; ordrng 1 W11549461 (Motor)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Cornelius, NC 28031

Mark C.

Job Details: 09/20/2023

"Unit is showing an F7E3 basket engagement, F6E3 comm error, and an F7E7 motor rpm due to a stuck transmission causing a shorted stator and a damaged control.; rqstng P&A on 1 W11419171 (Control) and 1 W10902814 (Wash plate) and 1 W11449841 (Transmission) and 1 W10915700 (Stator)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Huntersville, NC 28078

Mark C.

Job Details: 09/20/2023

Installed new drain hose unit is fully operational with no leaks.; dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Pineville, NC 28134

Mitch H.

Job Details: 09/20/2023

"Checked and found ice door not closing causing warm air to enter melting ice and dripping. Also found ice bin cracked. Requesting P&A for ice door and bin. Spoke to Mike, checked part availability, scheduled return visit for 9/25 12-5; rqstng P&A on 1 W11189145 (Ice door) and 1 W10910401 (Ice bin)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 09/20/2023

Removed and replaced gear case. Ran DLMS calibration then diagnostics cycle. All functions operating properly.

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Norwich, CT 06360

Amanda R.

Job Details: 09/20/2023

Replaced freezer door switch ; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL DRYER

Model WED9400SZ1

Near Foxborough, MA 02035

Aimee Z.

Job Details: 09/20/2023

"Found therm fuse open, replaced and checked vent Used ts Rework; used 1 3392519 (Thermfuse) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Davidson, NC 28036

Vincent O.

Job Details: 09/20/2023

Found unit missing L2 line of power. Unit is not getting 240v causing no heat condition. Advised customer to have power issue resolved. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHW00

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/20/2023

Customer complaint is that unit will freeze in RC and ice does not dispense properly. Found small cubes in ice container and clumps causing improper dispensing. Order and replace control and damper. ; rqstng P&A on 1 W11043763 (cntrl-elec) and 1 WPW10196393 (damper control assy)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Mooresville, NC 28117

Vincent O.

Job Details: 09/20/2023

Installed new motor and control. Tested and verified proper operation. All functions check ok.

We serviced a

SAMSUNG REFRIGERATOR

Model RF30BB6200QLAA

Near Denver, NC 28037

Mark C.

Job Details: 09/20/2023

Customer states unit will not close all the time causing the alarm to sound. Unit is not having the issue currently how the problem would indicate a malfunctioning self close hinge.; rqstng P&A on 1 DA97-21688A (Hinge LH) and 1 DA61-03157A (Hinge RH)

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HV4

Near Bloomfield, CT 06002

Chuck M.

Job Details: 09/20/2023

Customer complaint is that oven was taking too long to preheat. Inspected and found bake element not connected. Connected wire to element and tested. Oven is heating properly.

We serviced a

IKEA REFRIGERATOR

Model ISC23CNEXY02

Near West Hartford, CT 06117

Chuck M.

Job Details: 09/20/2023

Customer complaint is that dispenser paddle gets stuck when getting water. UI also gets stuck on lock and or unlock intermittently. Quoted P&L. Customer will decide later.

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW4

Near Canton, CT 06019

Chuck M.

Job Details: 09/20/2023

Customer complaint is that dryer was noisy. Inspected and found rollers and idler wheel seized. Replaced repair kit and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL DRYER

Model MED7230HW3

Near Canton, CT 06019

Chuck M.

Job Details: 09/20/2023

Installed motor and tested. Dryer checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Plymouth, CT 06786

Ruben C.

Job Details: 09/20/2023

sr 7737375397 checked unit found gap at bottom mullion called in techline to document putting into review

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Waterbury, CT 06710

Ruben C.

Job Details: 09/20/2023

Checked unit found console not responding on all settings also getting error for suds but no suds in unit ordering console main control and pressure switch; ordrng 1 W11591400 (Console) and 1 W11583890 (Control) and 1 W11316246 (Pressure switch)

We serviced a

WHIRLPOOL RANGE

Model KOSC504ESS01

Near Litchfield, CT 06759

Ruben C.

Job Details: 09/20/2023

Checked found front fuse open replaced fuse but needs rear fuse did not get in drop received two of the front fuse; dspstn on spec-tagged invntry: 1 W11025102 FUSE-THRML

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hampden, MA 01036

Roger R.

Job Details: 09/20/2023

"Upon installing the new main board and water valve the main board and the main board popped and shorted out. Called whirlpool and was recommended to replace drain pump, wiring harness and main board. Will order parts and return to install. ; ordrng 1 W11506011 (Control) and 1 W11590537 (Harness) and 1 W11412291 (Pump, drain), dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Northampton, MA 01060

Mike K.

Job Details: 09/20/2023

"Replaced water level sensor and ran normal cycle empty. Filled and then cancelled drain leaves just a little in tub as did previously, replaced control and hose and same, verifying that that is normal. Ran quick wash with full load.Completed and spun out properly. Informed that Unbalanced loads will stop prematurely leaving clothes wet, but did complete fine with test load. Quick wash was defaulting at spin off, so make sure spin speed is selected.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ03

Near Northampton, MA 01060

Mike K.

Job Details: 09/20/2023

Replaced rail and drawer operating properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Farmington, CT 06032

Chuck M.

Job Details: 09/20/2023

Customer complaint is that dishwasher was not leveled. Inspected and found right leg dropped down causing door not to close. Adjusted and showed customer it works.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Middletown, CT 06457

Jeremy B.

Job Details: 09/20/2023

Oven keeps heating. Found run away broiler relay sticking on control. Was able to tap relay and broiler working fine but will need new control. ; ordrng 1 W11594224 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Naugatuck, CT 06770

Ruben C.

Job Details: 09/20/2023

Replaced control drain pump actuator and harness tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11399437 DRAIN PUMP

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, CT 06451

Ruben C.

Job Details: 09/20/2023

Replaced control and sensors tested operation normal heating normally ran cycles normal

We serviced a

LG REFRIGERATOR

Model LMXC23746D/00

Near Holyoke, MA 01040

Mike K.

Job Details: 09/20/2023

"Unit not cooling, stopped making ice, water not dispensing. Found partial frost pattern on fr evap, compressor/ fans running. Sealed system issue. Quoted for compressor/evaporators/drier plus labor. Saved estimate. Collected for service call only."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near West Springfield, MA 01089

Mike K.

Job Details: 09/20/2023

"Unit under Nader 1yr wp warranty per service bench.Put into diagnostic cycle. Filled, drained, locked, agitated, and spun gave F7e1 error.Replaced capacitor and actuator, ran normal cycle and went through fill cycle fine. Ran through diagnostic cycle with no errors.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG DRYER

Model MEDZ400TQ2

Near West Springfield, MA 01089

Mike K.

Job Details: 09/20/2023

"Unplugged on arrival. Heater at 9ohms, thermistors/thermostats show good connectivity. Tested on timed dry and unit is heating. Let unit run for 19 minutes, cycling properly and continuing to heat.Landlord lives in second half of duplex, #17Did suggest using this new dry for small loads and to keep vent clear.Collected for service call only"

We serviced a

WHIRLPOOL WASHER

Model WFW94HEAW0

Near Amherst, MA 01002

Chris B.

Job Details: 09/20/2023

Complaint that the door wouldnt open. F5E3 error code. Found bad door lock. Mentioned to the customer to have the dryer pulled down to access the inside of the washer and to be able to exactly give them the right quote. Collected trip fee. Mentioned to the customer to call the office a soon as they bring down the dryer to reschedule a return trip. Customer has 7 days to waive trip fee into labor.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDB03

Near Palmer, MA 01069

Roger R.

Job Details: 09/20/2023

Called whirlpool due to cabinet not made properly. Air gaps in liner. Was sent for review for replacement. SR number 7737373968.

We serviced a

WHIRLPOOL OVEN

Model KODE500EBS04

Near Mint Hill, NC 28227

Jonathan J.

Job Details: 09/20/2023

"Complaint, neither upper or nor lower oven will work. I found multiple error codes. I found multiple issues with oven. Both controls will need to be replaced. Meet Jack in both ovens will need to be replaced as well as temperature sensors per error codes.Light switch in lower oven not working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 09/20/2023

"Replaced icemaker, tested operations no additional issues. Found icemaker is filling with water just fine and cycling just fine."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Weddington, NC 28104

Jonathan J.

Job Details: 09/20/2023

Replaced fresh food evaporator cover verified water is dispensing from water dispenser. No additional issues found unit is already starting to cool back down. Customer has had refrigerator unplugged for the past 48 hours.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW

Near West Brookfield, MA 01585

Chris B.

Job Details: 09/20/2023

Replaced all parts and ice maker working properly.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1814WW2

Near Worcester, MA 01604

Chris B.

Job Details: 09/20/2023

Complaint that the unit is not cooling properly. Found freezer door heavily bend and causing frosting in the top edge of the freezer close to the door gasket where is bent. Put up fotos for better understanding of the issue at hand. ; rqstng P&A on 1 5304530029 (Freezer Door) and 1 5304519646 (Hinge)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Oxford, MA 01540

Angel R.

Job Details: 09/20/2023

"Installed parts, tested ok. Instructed customer to open door from the middle going forward to avoid issue from happening."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HB5

Near Southbridge, MA 01550

Angel R.

Job Details: 09/20/2023

"Home and unit completely infested with roaches, as soon as I took rear panel off dozens of roaches came out all over the rear of unit. Advised customer to call a pest control person before we install anything. Was unable to get any pictures as I just wanted to get the panel back on and leave.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Worcester, MA 01605

Chris B.

Job Details: 09/20/2023

Complaint that the unit would not wash at times. Found error codes F7E9 and F0E3. Found shifter scratched on one Side and theres some oil leaking. After turning the tub Gear case not straight in position making the slider touch on one side all the time. Will order parts for a return visit.; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Slider) and 1 W10754448 (Clutch)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC2

Near Springfield, MA 01108

Roger R.

Job Details: 09/20/2023

Installed new lid strike. Checked operation and all okay. ; ordrng 1 W11457841 (STRIKE)

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW1

Near Springfield, MA 01119

Roger R.

Job Details: 09/20/2023

Installed new mLower harness due to broken wires at the pump.

We serviced a

KENMORE REFRIGERATOR

Model ="106.51773510"

Near Windsor, CT 06095

Gary V.

Job Details: 09/20/2023

"Inspected and found no frost pattern, compressor running, but ff compartment evap capillary tube corroded and rotted causing leak behind cabinet liner, unit is not repairable."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Windsor, CT 06095

Gary V.

Job Details: 09/20/2023

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11457841 STRIKE , used 1 W11394572 (DOOR LOCK) from stock"

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Suffield, CT 06078

Gary V.

Job Details: 09/20/2023

Sr#7737134157. Called techline again and went thru diagnostics again. Noise filter is most likely causing f9e0 fault and part confirmed by techline is nla. Referred customer to whirlpool customer service per techline.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, MA 01108

Roger R.

Job Details: 09/20/2023

Installed new refrigerator door with seal. Heated seal as well as used back filler behind seal to get seal to set properly at top left of door. Appears to be sealing correctly now. Allow time for seal to cool before opening the door.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Longmeadow, MA 01106

Roger R.

Job Details: 09/20/2023

Checked unit found no error codes and all functions working normal. Ran diagnostics and calibration cycles. Customer not happy with the unit and did not want to sign off on the visit.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, NC 28273

Jeff L.

Job Details: 09/20/2023

Found evaporator froze up and not defrosting the heater has just been replaced there was no power coming to heater Will return 9-25-23 pmPart#ADC5988; ordrng 1 ADC5988 (Adc board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Charlotte, NC 28211

Jeff L.

Job Details: 09/20/2023

Found unit in a restriction at drier filter. Removed drier filter and recovered refrigerant then shot with nitro then pulled a vacuum. Changed dryer filter and recharged unit to 4.27 oz of R134a. My gauges are off I tried calibrating them. We should have accurate amount of refrigerant. Unit ran and checked ok; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHW1

Near Worcester, MA 01606

Chris B.

Job Details: 09/20/2023

Complaint that the unit at times it runs normal then doesnt run. Ran the first diagnostic cycle and unit ran ok then second diagnostic test would cut off. Verified power is good and no leaks. Pumps are working properly. Verified control board not responding correctly at times. Found cracked toe panel. ; ordrng 1 W11225084 (Control Board) and 1 WPW10526115 (Toe Panel)

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near East Hartford, CT 06118

Amanda R.

Job Details: 09/20/2023

"F5e3 lid will not unlock f0e5 off balance f2e1 stuck Ui complaint kept running and adding water suspension bad ; rqstng P&A on 1 W11106748 (Ui) and 1 W11130356 (Suspension), states that autho needed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Hartford, CT 06103

Amanda R.

Job Details: 09/20/2023

Complaint that unit makes a noise twice at the end of cycle the last five or six minutes it makes noise two times uses one hour with no heat dry heard noise 15 minutes into one hour cycle its cleaning good noise happened so quickly sounded like detergent door opening but it was already open and wouldnt make that noise at the end of cycle

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near South Windsor, CT 06074

Amanda R.

Job Details: 09/20/2023

Needs new version of heating element ; ordrng 1 w11537778 (Heater)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Hampden, MA 01036

Roger R.

Job Details: 09/20/2023

Installed new bellows and disperser drawer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 09/20/2023

I replaced all parts tested operations no additional issues. Found unit is dispensing water into icemaker just fine icemaker cycled fine e0 error code.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX5FHDXVQ02

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/20/2023

Complaint ice keeps getting stuck in ice maker tray I found tray peeling causing ice to get stuck in tray. I replaced ice maker found harness pin connector black wire had come out of molex Connection. I repaired harness tested ice maker is cycling and operating fine. Heavy frost air leak split liner found at bottom of freezer no repair for issue. ; used 1 WPW10300022 (ICE MAKER) from stock

We serviced a

FRIGIDAIRE DISHWASHER

Model FDB2810LDS0

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/20/2023

Customer complained about odor could not see any issues with filter customer can remove easily thought there was as a second filter in unit there is not. No issues advised customer to use a cleaning tab for odor customer declined Any repairs or deep cleaning today.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Monroe, NC 28110

Jonathan J.

Job Details: 09/20/2023

"Complaint, no water entering into dishwasher. Dishwasher is not working properly. I found water valve under sink was turned off. Ran unit through diagnostic cycle. No error codes and fault history. No additional issues found with dishwasher at this time. Heating element is working. Wash pump and motor. Drain pump motor are all working properly. Unit is a new build. Customer has been in home for only two weeks per customer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Agawam, MA 01030

Mike K.

Job Details: 09/20/2023

"Customer had recordings, Same as previous. Some ticking noises which increase/decrease from n volume and repetitiveness throughout the day.Tested fans, damper, icemaker and verified nothing unusual in their operating noise, sound verified and replicated in compressor test.Called techline. There is a service pointer w11610345. Moving drier/cap tube to limit bubbles. This should improve amount of noise.Drier was already slightly slanted, increased angle and seems to be running quieter, still some knocks, sound seems lesser in volume.Called techline gain, shared photo of new position of drier. Next step would be to replace drier and go with half ounce less refrigerant.Sealed system 2x job. Office to contact to schedule return.; ordrng 1 WPW10143759 (Drier)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF263BEAESG

Near Southwick, MA 01077

Mike K.

Job Details: 09/20/2023

"Complaint of intermittently fr in rf and leaking. Found ice bin is cracked and looked to not be sealing fully, frost on cubes and icemaker. Found sheet of ice under drawer in rf and clogged drain hose at rear of unit.Cleared drain hose and vacuumed machine compartment. Cleared ice build up under drawer and quoted for ice bin. Saved estimate."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Cromwell, CT 06416

Jeremy B.

Job Details: 09/20/2023

Dishwasher intermittently draining. Found pump over heating. Replaced and tested all checks ok. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 09/20/2023

"Installed new compressor and filter drier. Leak checked and found a leak in the condenser needs new. ; ordrng 1 WPW10487115 (Condenser), used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW1

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 09/20/2023

Found door squeaking lubed the Khoi he and door now quiet. All checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED99HEDW0

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 09/20/2023

Cleaned coil and checked Natalies repair kit all checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Southwick, MA 01077

Mike K.

Job Details: 09/20/2023

"Replaced vent/gasket/deflector, squared unit and secured into cabinet again. Ran on normal cycle fine for ~ 10 minutes with no leaks."

We serviced a

KENMORE REFRIGERATOR

Model ="596.72003016"

Near Farmington, CT 06032

Chuck M.

Job Details: 09/20/2023

Customer complaint is that refrigerator is not cooling. Inspected and found voltage to fan is present but fan is not working. Reordered fan. ; ordrng 1 W11024089 (motor-evap)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near East Hartford, CT 06118

Chuck M.

Job Details: 09/20/2023

Customer complaint is that washer shakes and walk. Inspected and found Gear Case leaking oil. Quoted customer P&L. Customer will buy new.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 09/20/2023

Checked and started washer in normal wash cycle. Allowed to fill and start agitating. After approximately 5 minutes noticed leaking from center of outer tub where gear case enters. Leaking either from gear case seal or tub. No visible cracks in tub. Ordering gear case and outer tub. Advised customer that tub would ship directly to her and she would need to inspect for damage and call to schedule.; ordrng 1 W11219115 (Outer tub) and 1 W11449840 (Gear case) and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near York, SC 29745

Mitch H.

Job Details: 09/20/2023

"Removed and replaced user interface. Ran test 57, ice maker cycled and returned to home position correctly. Ran test 45, valve activated and filled properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Manchester, CT 06042

Amanda R.

Job Details: 09/20/2023

Defrost drain clogged with ice build up recommended having front higher then rear so defrost water can go down drain they are going to unplug unit for 24 hours and let defrost because its in commercial setting and we will make sure drain is clear ; schdld next appmnt for 9/25 MON PM

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Bolton, CT 06043

Amanda R.

Job Details: 09/20/2023

Water wont stop entering unit even with unit off needs new valves ; ordrng 1 W11513255 (Valve)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Windham, CT 06256

Amanda R.

Job Details: 09/20/2023

Outlet power correct voltage green light blinking in control everything connected and plugged in needs new controls ; ordrng 1 W11603844 (Ui) and 1 W11583890 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Charlotte, NC 28215

Jeff L.

Job Details: 09/20/2023

Found back panel rattling adjusted panel and put in some more screws into panel. I also took pictures of the damage to the fridge on RH side cannot say for sure that the damages were there prior or during repair. I was not the 1st tech out on job. I cannot remember bumping the countertop that hard. Found loose panel in back tightened ran and checked ok

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW1

Near Matthews, NC 28105

Jeff L.

Job Details: 09/20/2023

Found absolutely no voltage coming down to motor. Checked voltage on board we had 124 volts coming out of motor. I did replace motor and control board but needs the harness to make a good repair will reschedule for 9%25-23 amPart#W11283592; ordrng 1 W11591637 (Wiring harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Pineville, NC 28134

Jeff L.

Job Details: 09/20/2023

Put Unit service mode throwing fault code of faulty ice maker and cooling fan. Checked fan and its blowing at very low rpm. The ice maker is on B/O office will call customer when part comes inPart#W11658802Part#W10846539; ordrng 1 W11658802 (Ice maker) and 1 W10846539 (Fan motor)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Stanley, NC 28164

Mark C.

Job Details: 09/20/2023

Customer states unit is setting off the carbon monoxide detector and the fan is running for long periods of time. Customer had the gas company out company states unit is not producing hazardous amounts of carbon monoxide. Instructed customer that the cooling fan runs longer than the heating cycle to expel chassis heat. Unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28210

Robert A.

Job Details: 09/20/2023

Ran test mode and found leak from outer tub around drain pump. Possible damage to dp also. Ordering tub and drain pump. ; ordrng 1 W10919003 (Drain pump) and 1 W10371566 (Inner tub)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28210

Robert A.

Job Details: 09/20/2023

Cust described unit would come on but would not run. Turned unit on and locked....humming sound and no agitate or spin. Bad capacitor pulled from stock and replaced. Unit now running normally. No error codes. Ran diag and also listened for unusual noises per cust. No issues all things were normal. ; used 1 W11395618 (Capacitor) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Charlotte, NC 28215

Robert A.

Job Details: 09/20/2023

"Cust described water in bottom, also dishes not drying. Ran diag no error codes. Cust education on drying performance and using rinse aid unit has plastic tub. Unit ran normally and drains."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Belmont, NC 28012

Ryan S.

Job Details: 09/20/2023

"Called first number and he said he would have someone meet me at the address. Upon arriving no one was there and first number wouldnt pick up after a few calls. Called 2nd number and it was superintendent of build. Unit was an un occupied new build with no power superintendent let me in and unit had different serial number , ended in 84. He didnt know what call was about. Took picture of unit and no issues found. No parts needed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Charlotte, NC 28273

Ryan S.

Job Details: 09/20/2023

"Customer complained of Lo flo error. Ran diagnostics and found F8e1 f5e3 error codes stored . Ran service mode and when cold valve is energized not much water is dispensed. Turned cold valve on and off at customer wall and checked to make sure water had pressure at home, good pressure detected. found that valve on machine isnt opening all the way intermittently, door lock is working properly and customer had had. Found no issue with door lock. Hot valve is working ok. Ordering cold water valve. Scheduled return call for 9-25-23 pm. ; ordrng 1 W11316256 (Cold valve)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS244GP0

Near Fort Mill, SC 29708

Ryan S.

Job Details: 09/20/2023

"Customer complained unit wont run. Ran service diagnostic and found f6e4 . Inspected and found arm to float switch had came loose slightly. Was able to put arm back in place and close up float assembly but assembly is damaged. Ordering float switch, arm and base. Scheduled for 9-25-23 am. ; ordrng 1 WPW10195039 (Switch) and 1 WPW10195037 (Switch arm) and 1 W10873429 (Switch base)"

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