Service History 344

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 02/28/2024

"Unit is under 1yr wp warranty per service bench. Complaint of leak each time used. Checked under unit on arrival and all dry, no water signs. Took off too, console and loosened back panel. Ran quick wash. Only leak found was at a belt hose connection, cold water, both ends. Attempted to tighten down and still a steady drip. Advised cs of source and suggested replacing hose, not part of new unit, so part not covered under warranty."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/28/2024

Both sections not cooling properly. Making a gurgling noise and compressor loud. Ball of ice at top of evap. Has sealed system leak. Needs new compressor and evaporator and system leak checked with nitrogen. ; ordrng 1 W11580057 (Compressor) and 1 W11578004 (Evaporator) and 2 Xtratime (Xtra time)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 02/28/2024

Found door seal on refrigerator door not sealing properly. Heated door seal to allow to re-set and reseal properly.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Agawam, Massachusetts 01001

Roger R.

Job Details: 02/28/2024

"Found unit not stable or level. Also drain hose pointing towards side of set tub. Releveled and stabilized unit, secured drain hose correctly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near East Granby, Connecticut 06026

Gary V.

Job Details: 02/28/2024

"Installed new compressor and ran vacuum for 20 mins, found no leaks, recharged system and started cooling, please allow 24-48 hours for temps to stabilize."

We serviced a

WHIRLPOOL DRYER

Model LER4634BQ1

Near East Windsor, Connecticut 06088

Gary V.

Job Details: 02/28/2024

Inspected and found broken door switch. Quoted and he will call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Palmer, Massachusetts 01069

Chris B.

Job Details: 02/28/2024

Complaint that the unit is not cooling properly. Customer had someone come in and verify that it has a bad compressor. Verified found 120v to the start device but would trip. Verified with TS test start devices and used 2 new ones and both did the same thing. Bad compressor and will order parts for a return visit. ; ordrng 1 W11370574 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Tube) and 1 W11504433 (Coupler) and 1 W11504447 (Coupler) and 1 WPW10197428 (Start Device) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 02/27/2024

"Unit is under 1yr wp warranty per service bench. Complaint of leaking every cycle. Ran test cycle and filled and went into wash not wash fine. Found unit leaking when draining, drain hose rubs on wall and made hole in hose, not hose that comes with unit. Hose that comes with unit is too short to reach their drain set up. not covered by warranty."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/27/2024

"Inspected and found tub hub stripped, could not remove wash plate, will submit estimate and call.; rqstng P&A on 1 W10902814 (Wash plate), ordrng 1 W10324651 (Hub metal)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFZ10

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 02/27/2024

Installed new evaporator and pulled a vacuum then recharged with 50g of r600a please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504419 COUPLING 8/7 AL-AL and 1 W11504449 COUPLER NR AL 4/2 CAP-EVA

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Matthews, North Carolina 28105

Mitch H.

Job Details: 02/27/2024

"Removed and replaced compressor. Charged with nitrogen, checked for leaks, none found. Allowed to sit under pressure for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of R600. Compressor running and unit cooling properly.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 02/27/2024

"Customer complained of long dry times. No error codes stored. Used vent test kit. Test failed when exhaust hooked up to unit. Passed when unhooked unit from exhaust. Heater working and moisture strip test passed. Informed customer issue must be with exhaust system, unit is working as designed. ; used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 02/27/2024

"Customer complained unit not heating. Upon arrival found proper voltage to unit. Found heater good but thermal cut off fuse open short, found exhaust was half filled with lint/ debris. Quoted 256.32 for repair and Informed customer she will need to get exhaust system cleaned or issue could return. Replaced cutoff kit. Ran unit. Unit now heating and eleemt is cycling on and off at proper temps. Collected via card. ; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF332PAMS0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 02/27/2024

Unit is an unoccupied new build. Builder had unit pulled out already. Customer complained of leaking from motor. Found unit leaking from crack around hose on sump assembly. Needs sump assembly. Ordering sump assembly. Informed Builder office will call when part comes in. ; ordrng 1 W11613570 (Sump assembly)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28208

Jeff L.

Job Details: 02/27/2024

Ann 704-307-7560 call when on the way the drain pump is continuously running due to relay being stuck on the control need new control W11603810; ordrng 1 W11603810 (Control)

We serviced a

MAYTAG DRYER

Model MED4200BG0

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 02/27/2024

"Lint screen will not seat properly, grill is warped. Was able to bend and make work for a few minutes, but goes back to where it was. Quoted for grill/labor. Approved. Collected in full.; ordrng 1 W11125442 (Grill out)"

We serviced a

LG REFRIGERATOR BOT

Model LMXC23746S/00

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 02/27/2024

"Unit not cooling, compressor/fans running on arrival. Removed evap cover and heavy frost on first couple turns of evap, rest clear. Sealed system issue. Per office no charge for call."

We serviced a

MAYTAG DRYER

Model MED5630MBK0

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/27/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit tumbles and has good airflow. The heater relay at the control board works fine. The terminal block has thermal damage and needs to be replaced. My TS says I have one but its not on my van. Im ordering the part for the return visit.; ordrng 1 279320 (Terminal kit)

We serviced a

KITCHENAID RANGE

Model KFGC506JSS01

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 02/27/2024

Install all parts will need to come back for front left and front right burners submitted for burner replacement ; ordrng 2 W10891746 (Spreader flames)s

We serviced a

WHIRLPOOL RANGE HOOD

Model UXT5530AAS3

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 02/27/2024

"Tested and found switches not engaging and fan not staying on. Needs control. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and advised customer that office will call to schedule when part arrives. Collected $270 cash for part and service call, balance due on return .; ordrng 1 W10851619 (Control)"

We serviced a

MAYTAG DRYER

Model MED7100DW0

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 02/27/2024

"Inspected and found idler pulley worn out, replaced and cycled, tested fine.; used 1 279640 (IDLER PULLEY) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/27/2024

"Installed new ice maker and door gasket, cycled and please allow 24 hours for ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Ellington, Connecticut 06029

Gary V.

Job Details: 02/27/2024

"Inspected and found evap fan not running and reservoir frozen, will order fan motor and return.; ordrng 1 WP2315549 (Evap fan)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2597AEM2

Near Farmington, Connecticut 06085

Chuck M.

Job Details: 02/27/2024

Customer complaint is that ice maker was not working. Customer stated he could periodically hear inlet valve hum. Inspected and found fill cup blocked. Cleared and advised customer to allow time for ice production.

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HBS01

Near Southington, Connecticut 06489

Chuck M.

Job Details: 02/27/2024

Replaced drain pump and tested. Ice machine is working. Showed customer it works. Advised customer to allow time for ice production.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Southington, Connecticut 06489

Chuck M.

Job Details: 02/27/2024

"Customer complaint is that washer would not start. Found control wash and rinse LEDs stuck on. Ran automatic test cycle and heard actuator vibrating and rattling. Replaced control and actuator. Found gear case leaked onto drive pulley and in shield. Ordered gear case, cam, belt, hub and wash plate. ; ordrng 1 W10902814 (washplate) and 1 W11454734 (Gear Case) and 1 W10721967 (drive pulley) and 1 WPW10006384 (drive belt) and 2 ExtraTimeSlots (Extra Time Slots)s and 1 W10324651 (Hub), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Southington, Connecticut 06489

Chuck M.

Job Details: 02/27/2024

Customer complaint is that washer shaking during spin. Ran diagnostics and found error code F0e3 overloaded. Ran unbalanced detection. Washer checked ok. Explained off balance loads and weight distribution.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 02/27/2024

Checked and found residue was from dirt buildup under wash plate and bolt cap. Customer is using Afresh but I advised her to run washer through a cycle empty and add a cup of vinegar to help clean residue.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF341PAPW1

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 02/27/2024

Customer complained unit dispenser not opening. Ran through diagnostic and no signal from control to open door. Ordering control and dispenser informed customer office will call when part comes in. ; ordrng 1 WPW10428217 (Dispenser) and 1 W11683652 (Control board)

We serviced a

WHIRLPOOL RANGE

Model RS675PXGT8

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 02/27/2024

"Customer complained unit front right burner not working, confirmed bad element and damage to receptacle, ordering surface element, And harness to infinite switches. Informed customer office will call when parts come in. ; ordrng 1 WPW10259865 (8 surface eleemnt) and 1 4456590 (Infinite switch harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 02/27/2024

Customer complained ice dispenser not working. Found voltage going to auger motor and dispenser flap opening when paddle is pressed for ice. Checked voltage and voltage without motor hooked up starts at only getting 43vdc at auger and from board p2-7 and p2-8Customer had already replaced auger motor once so this is a new whirlpool brand auger motor in it. Called techline tech line confirmed board issue quoted 522.83. Collected via card. Scheduled return call for 3-1-24; ordrng 1 W11664342 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Southington, Connecticut 06489

Chuck M.

Job Details: 02/27/2024

Customer complaint is that food is freezing in drawers. Received evaporator cover assembly but it was not correct to unit. Ordered correct evaporator cover. Shelf stud is missing and shelf frame cracked. Took pics. Ordered shelf and stud. ; ordrng 1 W11610999 (Evaporator Cover) and 1 W11284453 (shelf-glas) and 1 W11226828 (stud-shelf)

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 02/27/2024

Replaced inlet valve and control. Tested and washer checked ok. Informed customer that water pressure is very high causing hammering in pipes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB0

Near Windham, Connecticut 06226

Amanda R.

Job Details: 02/27/2024

When calling for eta customer said he canceled appt last Friday

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Litchfield, Connecticut 06750

Jimmy R.

Job Details: 02/27/2024

Ck unit ran diagnostics and found all fan motor running except freezer evaporator fan motor. Remove door and panels and check voltage from harness while running fan operation in diagnostics and received 12VDC. Order fan motor for repair. Parts tentative P/A; ordrng 1 809069207 (Fan motor)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS0

Near Paxton, Massachusetts 01612

Roger R.

Job Details: 02/27/2024

"Silicone around edge of glass was not manufactured correctly and is rough and uneven. Will need to replace glass top due to defective manufacturing process. Ordered new top for range. ; ordrng 1 W10813359 (Cooktop, glass)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near Charlotte, North Carolina 28206

Jeff L.

Job Details: 02/27/2024

Replaced water inlet tested unit ran as normal with no leaks. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 02/27/2024

Replaced electrode unit ran and checked okCall complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Manchester, Connecticut 06042

Gary V.

Job Details: 02/27/2024

"Inspected and found bezel, lid latch and strike all broken, will call for return date. ; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike) and 1 W11545554 (Bezel)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near West Hartford, Connecticut 06119

Gary V.

Job Details: 02/27/2024

"Installed new fill hose and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Middlefield, Connecticut 06455

Jeremy B.

Job Details: 02/27/2024

Fill tube for upper icemaker frozen again. Called tech support and verified 120vac at black and red wire at heater. Was able to that and run fill test 45 was given this reference number 7738561209 will order and replace fill tube heater. ; ordrng 1 W11087201 (Fill tube heater)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Sprague, Connecticut 06330

Amanda R.

Job Details: 02/27/2024

Complaint not advancing to end of cycle long fill no fill error made sure both hot and cold water was on on well water has house filter checked inlet screens tested operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Harwinton, Connecticut 06791

Jimmy R.

Job Details: 02/27/2024

"Ck unit and found pin hole crack on drain tube causing leak order new replacement drain tube parts tentative P/A; ordrng 1 W11036161 (Drain hose), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 02/27/2024

Tested unit and ran diagnostics found no error code check venting and found vent behind unit longer than normal and collapse restricting air flow adjust and correct issue and ran test and check outdoor vent and air now flowing properly unit now operating as manufacturer specs

We serviced a

SAMSUNG REFRIGERATOR

Model RF28R6241SR1AA

Near Thomaston, Connecticut 06787

Jimmy R.

Job Details: 02/27/2024

"Test unit upon arrival and found no ice being made remove and found ice maker jammed, clear out jammed ice and unit cycle and calls for water. Customer always having issue with ice forming underneath bottom deli draw check and ran diagnostics and found damper control not closing order damper for repair parts Tentative P/A; ordrng 1 DA97-07189E (Damper)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Lisbon, Connecticut 06351

Amanda R.

Job Details: 02/27/2024

Replaced control tested goes into high speed spin leveled unit ; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBS0

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 02/27/2024

43 71 errors fills and drains not washing wash motor getting 120v out of control replaced sump assembly tested operation normal ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 02/27/2024

The cooktop peeling up off of frame on the right side ; ordrng 1 W11051485 (Cooktop)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 02/27/2024

Detergent Dispenser not opening replaced dispenser tested opened normally ; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 02/27/2024

Throwing a F8e1 long fill randomly on well water has house filter made sure both waters were on going to unit checked screens

We serviced a

HOTPOINT RANGE

Model RGB745WEH7WW

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 02/27/2024

"Verified bad igniter and repeated quote from office, accepted. Replaced igniter and tested on bake, preheated fine.; dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 02/27/2024

"Unit would not start. Found only one lead had voltage at terminal, breaker wasnt tripped, but reset and unit operating. Tested unit and n timed dr, verified heater cycling and timer advanced. Explained to cs and may have weak breaker, but running now."

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/27/2024

Metaled new keypad and control. All checks ok. Demonstrated proper operation to customer.

We serviced a

KITCHENAID ICEMAKER

Model KUID508HPS01

Near Worcester, Massachusetts 01609

Roger R.

Job Details: 02/27/2024

Removed and replace compressor using APA and manufactures guidelines recharge with refrigerant in checked unit made three batches of ice while reassembling and testing all checks OK ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Wales, Massachusetts 01081

Chris B.

Job Details: 02/27/2024

"Replaced all parts and ran three diagnostic cycles and a calibration cycle. Washer running normal. No leaks detected. No noises present. Used TS on actuator was not available in the parts bin. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HC3

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 02/27/2024

Ck over unit found 120VAC going to unit but unit would not power on to operate. Remove console and found roach particles inside and on main control and user interface. Rent a center must contact customer and figure out a solution.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, Connecticut 06710

Jimmy R.

Job Details: 02/27/2024

"Tested unit and found fridge section holding temp and freezer warm not freezing ice cream, removed evap cover and found weak frost pattern also found fridge door gasket not sealing and up unit running all the time. Checked compressor and found running but warm to touch unit has sealed system leak or low charge need to return with parts ; ordrng 1 W11497963 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler) and 1 W11109499 (Drier) and 1 W11506635 (Valve) and 1 W11504447 (Coupler) and 1 W11506623 (Coupler) and 1 W11504445 (Coupler)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Sturbridge, Massachusetts 01566

Chris B.

Job Details: 02/27/2024

Complaint that the unit is not cycling through correctly. Found error code F7E2 motor failure. Replaced part and unit running normal. Ran two diagnostic cycles with no issues. No leaks detected. ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

MAYTAG MICROWAVE

Model MVWP575GW0

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 02/27/2024

Replaced part ran two diagnostic cycles and unit running normal. New agitator holding on properly.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model WMH31017HZ08

Near Foxborough, Massachusetts 02035

Aimee Z.

Job Details: 02/27/2024

Installed new control and tested; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Worcester, Massachusetts 01602

Roger R.

Job Details: 02/27/2024

Found bolt had come out of rotor. Applied loctite to threads and reinserted and tightened. All checks okay.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 02/27/2024

"Complaint while in the middle of the wash cycle washing machine started going crazy flipped on its side, dumped water all over the place and close everywhere after that noticed a hole in the tub and the middle spins freely. Also found a bolt laying on the floor underneath the washing machine as well and oil underneath of washing machine. I found gearcase is leaking oil. I found the bolt customer found was the rotor bolt. I found wash plate. Spline is completely stripped out. I found tub has a hole in it. I checked suspension rod. Suspension rods are tight and inspected for error codes no error, codes and diagnostics fault history I found plastics on the right side. Basil are damaged outer tub looks fine no additional issues found with washing machine will need gearcase and inner tub assembly and all associated parts to fix. ; rqstng P&A on 1 W11260238 (Rotor) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch electric) and 1 W11449841 (Gearcase) and 1 W11662175 (Plastics) and 1 W11551646 (Nut) and 1 W11178227 (Basket) and 1 W11510461 (Washplate) and 1 W10752187 (Screw)"

We serviced a

SAMSUNG REFRIGERATOR

Model RF25HMEDBSR/AA 15

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 02/27/2024

"Found ice maker jammed took down , got ice out outFor fresh start. Theres no ice build up by back of ice makerCoil loop is frozen.I used used test button and filled with water Is filling with water.24 hours advised customer to call and let us know Also found the gasket on the right door Is torn.; ordrng 1 DA97-05253U (Right door gasket), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 02/27/2024

"Found need new bellow @ 5 oclockAdvised Cust no to use large tear; ordrng 1 W11314648 (Bellows), states that autho needed"

We serviced a

SAMSUNG REFRIGERATOR

Model RF220NCTAWW/AA

Near Wallingford, Connecticut 06492

Jeremy B.

Job Details: 02/27/2024

Fresh food section not cooling. Evap fan not running. Found ok at motor and 0vac from control. ; rqstng P&A on 1 DA31-00334C (Fan) and 1 DA92-00426A (Pcb)

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 02/27/2024

"Blower wheel cracked causing noise. Had to drill old wheee off replaced motor and wheel and tested all checks ok. ; used 1 279827 (MOTOR), and 1 WP697772 (BLOWER WHEEL) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 02/27/2024

Installed new motor and ran diagnostics completAgitated and spinning Also put on a spin

We serviced a

GE REFRIGERATOR

Model GYE22KSHBSS

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 02/27/2024

"Cs said unit had been working since last visit. Pulled unit out and fan not running, compressor drier/lines all very hot. Replaced fan and verified working. Cleared condenser of lint."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Worcester, Massachusetts 01603

Roger R.

Job Details: 02/27/2024

Checked unit. All checks okay. Unit tested properly and ran through rinse cycle. All checks correctly.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/27/2024

"I installed the ordered part and tested the unit for the cx. The MW does not in regular MW mode. It works fine in easy convect, all other MW functions do not work. I called Techline to document the issue. The MW door is still having the same issue, now it is consistently not connecting on the right side. The right side of the door has to be pushed in to acknowledge a closed door. I checked the harness to make sure the wires were in the correct spot. The door is not crooked or bowed neither is the MW door frame. Im ordering a MW control board and another interlock harness. This job needs another 2 ct.; ordrng 1 W11325786 (MW control board) and 1 W11578578 (Interlock harness)"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Kershaw, South Carolina 29067

Jonathan J.

Job Details: 02/27/2024

Control door since all the way to Dunn the dots keep moving between sense fill wash rinse done over and over and over again. Will not start a cycle will not do anything. I found control board defective I replace control board and actuator found actuator was causing a low-voltage issue. I performed a quick wash cycle. no additional issues found with washing machine at this time. Everything is working fine no leaking of any sort occurring at this time.; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/27/2024

"Complaint dryer is not getting hot. Not drying clothes shutting itself off within five minutes on any cycle other than quick dry and timed dry. Always running a half a load in the dryer. I found incoming voltage across red and black wiring upon arrival is 80.2 V, I found red to white voltage is 0.2 V I found black to white wiring is 122.8 V AC I found black to ground is the same. I turned breaker off at panel breaker back on at panel unit now getting correct voltage to dryer across red and black. 245.9 V AC. I found moisture sensor and diagnostics history. Light is not turning off indicating moisture bar sensor issue still present dryer is now heating fine with no further issues found with the heating element or additional issues. ; ordrng 1 WPW10298258 (Harness) and 2 WP3387223 (Sensor bar)s and 1 W11086603 (Screen) and 1 W11525996 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW1

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 02/27/2024

"Replaced all previously ordered parts. I tested operations performed a control board calibration cycle per technical instructions. No additional issues found everything is now working fine. no abnormal noises ; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10528947 HUB , 1 W10721967 CAM KIT , and 1 W10913953 ACTUATOR"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/27/2024

"Complaint, ceramic hanger, holding broil element in microwave broke. I found complaint, true and ordering ceramic hanger to fix microwave. No additional issues found everything else is working fine per customer.; ordrng 2 W10909479 (Hangar clip)s"

We serviced a

ROPER WASHER

Model RTW4440VQ2

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 02/27/2024

Customer complaint is that the unit moves to the left when spinning. I checked suspension and springs and they are good transmission and motor coupling are good. No signs of transmission oil. I leveled he machine on the left side but when putting unit into spin empty there is a lot of transfer to the floor whole floor shaking the dryer is shaking and the clothes n top of the dryer are shaking. Very possible for this unit to walk when loaded with clothes.. we cannot do anything about a weak floor. Unit ran and checked ok with no leaks.(FLOOR ISSUE)(FLOOR ISSUE)Call complete; dspstn on spec-tagged invntry: 1 285753A DRIVE COUPLING and 1 WP8318084 DOOR/LID SWITCH

We serviced a

WHIRLPOOL OVEN

Model WEG750H0HZ5

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/27/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model wML75011HV10

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 02/27/2024

From purchased unit only runs for a couple minutes and then the magnetron shuts off making loud noise while running and then wont run again until it cools down ; ordrng 1 W11652048 (Magnetron) and 1 W11256462 (Diode) and 1 W11443154 (Motor) and 1 W11628655 (Transformer) and 1 8206562 (Capacitor) and 1 W11088354 (Fan)

We serviced a

KITCHENAID RANGE

Model KFGD500ESS11

Near South Hadley, Massachusetts 01075

Mike K.

Job Details: 02/27/2024

"Unit is under 1yr wp warranty per service bench. Can molasses by of ovens not heating. Verified cooktop burners all functioning fine. Upper oven igniting glowing, not lighting. Same with lower and broil. Pulled out unit and valve turned off. Turned all on and all functioning with good pressure.Preheated both ovens to 350."

We serviced a

GE WASHER

Model GTW330ASK4WW

Near Chicopee, Massachusetts 01020

Mike K.

Job Details: 02/27/2024

"Agitator holding water, clogged with scum/detergent/mold build up. Was able to remove and clear without having to replace. Had office run cars for labor Bankcard Ref # 646210617"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 02/27/2024

Replaced all parts and refrigerator working properly. Purged the water line and has good water flow.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Sutton, Massachusetts 01590

Roger R.

Job Details: 02/27/2024

Replaced and recharge itd with 6 oz R134a refrigerant.

We serviced a

FRIGIDAIRE RANGE

Model PLES389DCC

Near Wrentham, Massachusetts 02093

Aimee Z.

Job Details: 02/27/2024

Installed both left side infi switch and light switch and bulb All working completed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 02/27/2024

Customers complaint that a freezer not freezing solid. The refrigerator is in the garage and the temps drop below 55. Recommended putting refrigerator back n a space thats above 60 for 24 hrs to see how it cycles.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Lake Wylie, South Carolina 29710

Mitch H.

Job Details: 02/27/2024

Checked and found all lights working but flickering and strobing. Cycling power does not help. Needs LED control board. Quoted customer for repair and saved estimate. Customer is going to contact Whirlpool to see if they will cover repair. Collected for service call on cc.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/27/2024

"Customer complained unit gave error. She ran it again waiting and unit didnt give any errors went through entire wash with no issues. Found suds and off balance errors. Ran unit and unit filled and started wash and drained. Found debris in drain pump filter, informed customer that can cause issues she had. Verified proper operation unit"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Charlotte, North Carolina 28216

Jeff L.

Job Details: 02/27/2024

Left message with customer over the phone and advised this unit was out of warranty and the options were to provide us with a extended warranty ticket to repair unit and we will come back. Also mentioned since this was out of warranty trip charge was due of 129.00 and talk with warranty company about reimbursement. At this time job is not complete. Office will handle from here; ordrng 1 W11458345 (Drain pump)

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Charlotte, North Carolina 28208

Jeff L.

Job Details: 02/27/2024

Found venting behind dryer pinched and not allowing air to move out as it should also found a good bit of moisture and lint in the vent hose. The unit is on the 2nd floor and Im going to advise customer to have external venting checked if problem continues after cutting the vent down behind dryer other than that unit is working as designed plenty of heat

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/27/2024

"Replaced harness, waited about 15 minutes for control to reset itself as the drain pump was on and would not turn off. Ran a quick wash cycle through the washing machine washing machine working as of right now with no further issues found.; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER"

We serviced a

MAYTAG WASHER

Model MHW8630HW1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/27/2024

"Complaint on quick wash the washing machine starts with a 15 minute cycle and when it hits 10 minutes the computer dies Says cycle complete clothing will be saturated and water still in the bottom of the washing machine. I found F0E5 out of balance load detected. I performed an empty wash cycle and confirmed control board indeed dies right at 10 minutes left on the control and water is still remaining in the bottom of the washer tub. I found suspension rods have a lot of excessive bounce to them as well. I also found drain pump is not draining all the water out like it is supposed to in a timely manner will need suspension rods, control, and drain parts to fix; ordrng 1 W11322884 (Control) and 1 W11458345 (Drain pump) and 4 W11316766 (Shocks)s"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430DP01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 02/27/2024

"Complaint, right side and left side of user interface are in operable unit displaying F2 E0 error code. I found user interface is completely operable, except for the timer itself. ; ordrng 1 W10887855 (Ui)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/27/2024

I replace user interface or tested operations. No additional issues found all functions are working as it should.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 02/27/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

ELECTROLUX REFRIGERATOR SID

Model EI23BC65KSBA

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 02/27/2024

Cx complaint that the unit makes a loud noise from the ice box area and the freezer light is out. I inspected the unit to confirm the complaint. I found the IM made ice recently. The icebox area has some ice built up near the fan. The unit needs a new ice box fan and defrost thermostat for the ice box evap. The FC needs a new light. I quoted the cx for the parts and collected the service call by CC.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hartford, Connecticut 06112

Gary V.

Job Details: 02/27/2024

"Concern is shutting off, cycled unit thru full cycle with clothes, reset factory settings and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Simsbury, Connecticut 06089

Chuck M.

Job Details: 02/27/2024

Customer was quoted for lower harness and labor. Customer called manufacturer and got an authorization for P&L. Part received is a control not the lower harness that is needed to complete repair. Tech called customer and explain wrong part was received and rescheduled customer. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Charlotte, North Carolina 28208

Jeff L.

Job Details: 02/27/2024

Found control board sometimes sending power to water valves and sometimes it will not need new control board to resolve issue. Water valve is good. 2-27-24 pmW11513246; ordrng 1 W11513246 (Control board)

We serviced a

FRIGIDAIRE STOVE

Model N/A

Near Worcester, Massachusetts 01603

Roger R.

Job Details: 02/27/2024

Cancelled call. Not needed. Incorrectly started ticket. No work done

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/26/2024

Customer complained unit wont turn in. Found unit has power and control is sending dc voltage . Ordering new UI panel. Scheduled return call for 3-1-24 am. ; ordrng 1 W11419056 (Ui panel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 02/26/2024

"Customer complained of ice buildup in freezer. Found freezer gasket is brittle and wont form on top, starting to crack in spots. Ordering new freezer gasket. Informed customer office will call when part comes in. ( tried calling both offices to schedule return call) ; ordrng 1 WPW10714545 (Gasket)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/26/2024

Customer complained of f2 e1 error. Found f2e1 error stored in memory. Ordering control board. Customer had PL authorization. Part on back order informed customer office will call when part comes in. ; ordrng 1 W11594224 (Control board)

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