We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS3
Near Troutman, NC 28166
Robert A.
Job Details: 03/26/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near East Hartford, CT 06118
Jeremy B.
Job Details: 03/26/2024
Found open heater replaced heater and control. Set to recommended temps. Unit in a garage and its below 55 will not freeze correctly untill temps are above 60
We serviced a
KITCHENAID DISHWASHER
Model KDSC21A
Near Manchester, CT 06042
Jeremy B.
Job Details: 03/26/2024
Customers complaint is dishes not drying. Found heater coil shorted to chassi needs new heater but its no longer available.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM02
Near Manchester, CT 06042
Jeremy B.
Job Details: 03/26/2024
Found ice maker cracked causing water to leak. Replaced ice maker. Please allow 24hrs for ice production. ; used 1 W10873791 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Wilbraham, MA 01095
Mike K.
Job Details: 03/26/2024
Unit is under 1yr wp warranty per service bench. Complaint of not draining. Put in drain and spin and drained fine. Spun out load of clothes in unit fine.No errors in history. Ran diagnostic cycle fine.Went through how to use unit and demonstrated selections.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KENMORE WASHER
Model ="110.20022012"
Near Springfield, MA 01109
Mike K.
Job Details: 03/26/2024
"F8e3, overflow condition only error in history. Ran self test and lid didnt lock, lid wasnt fully closed, pushed and snapped down, then ran test and not ago Atari got, whole tub moving.Suspension also bad.Quoted for suspension, actuator and labor. Overflow condition could have been triggered by valve, control or suds, filled fine in test cycle.; ordrng 1 W10780048 (Suspension), used 1 WPW10006355 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER
Model MVWB835DW0
Near Suffield, CT 06078
Mike K.
Job Details: 03/26/2024
"Noises and leaking, especially with heavier loads. Found unit has leaked through transmission assy. Quoted for gear case gassy. Denied, collected for service call"
We serviced a
WHIRLPOOL RANGE
Model WFG515S0ES1
Near Simsbury, CT 06070
Chuck M.
Job Details: 03/26/2024
Customer complaint is that oven has gas smell during use. Ran oven at 350 degrees and oven preheated and reached temperature. Oven cycled off and back on with no gas smell present. Ignition happens at 1st spark from igniter. No gas smell found. Customer stated that smell is present when they 1st start oven. Explained ignition to customer.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Farmington, CT 06032
Ruben C.
Job Details: 03/26/2024
"Checked unit found cancel button is shorting out intermitently sometimes it works other it just cancel ordering console if need to go to bottom of unit cust will have to remove bottom molding took pics and informed cust; ordrng 1 W10894669 (Console), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Plainville, CT 06062
Ruben C.
Job Details: 03/26/2024
Replaced door seal on left heated gasket to conform tested normal sealing normally
We serviced a
SAMSUNG DRYER
Model DVE45T3200W/A3
Near Plainville, CT 06062
Ruben C.
Job Details: 03/26/2024
Checked unit found unit intermintently does not shut off when cancel keeps operating ordering control; rqstng P&A on 1 DC92-02527E (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Chicopee, MA 01020
Chris B.
Job Details: 03/26/2024
Complaint that the unit is leaking water from the bottom left side and from the top right corner. Found tub and door damaged not holding water in. Will order parts for a return visit. Mentioned to the customer that the tub will be delivered directly to the home and to verify for any damages and contact office for a return date.; ordrng 1 W11409866 (Tub) and 1 W11579566 (Insert) and 1 W11625196 (Panel Kit) and 2 W11551383 (Wheel)s and 1 2xFrameJob (2x Frame Job)
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Southampton, MA 01073
Chris B.
Job Details: 03/26/2024
Complaint that the unit is tripping the breaker. Found no error codes and all wiring is in perfect shape. Verified all heating element and no continuity to ground nor to other components. Found no issues with the stove. Oven bake will cycle for 2 min then trips the GFCI breaker. Mentioned to the customer to have the breaker checked.
We serviced a
WHIRLPOOL DRYER
Model WED85HEFW0
Near Easthampton, MA 01027
Chris B.
Job Details: 03/26/2024
Replaced all parts and dryer running normal.
We serviced a
SAMSUNG DRYER
Model DV40J30000EW/A2
Near Easthampton, MA 01027
Chris B.
Job Details: 03/26/2024
Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Customer prefers not to put that amount into a 10yr old dryer. Collected trip fee.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cornelius, NC 28031
Robert A.
Job Details: 03/26/2024
"Cx complaint that the unit aggressively banging making a grinding noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The units leveling feet were unbalanced. I secured and leveled the feet. The cx has video of the grinding noises during cycles. The gear case, slider and suspension rods have already been replaced. I called Techline to document the issue. No parts are suggested for the replacement at the moment.Sr7738758859"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS01
Near Huntersville, NC 28078
Robert A.
Job Details: 03/26/2024
"Cx complaint that the units RF burner does not light. I inspected the unit to confirm the complaint. The other 3 burners work fine. The valve opens for the RF burner when the knob is turned, but only gas comes out there is no spark. Using a light the burner lights, however the other 3 igniters spark when the RF burner is lit. The burner heads screw on 3 burners are disintegrated and will need to be replaced if I remove them. The unit needs new burner heads, orifices holders and screws to resolve the issue. Im ordering the parts and quoted the cx. I collected the service call fee by CC."
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Waterbury, CT 06708
Jimmy R.
Job Details: 03/26/2024
"Tested unit and found dryer making a loud squealing squeaking noise wile running, noise would come and go and get worse then go away. Traced noise and found idler making some noise replaced with repair kit and same issue still making loud noise, ran unit with no drum and found noise coming from motor found motor loose and housing vibrating tightened up motor bracket and pinched motor connections to stop noise and unit stopped but will order new motor and bracket to stop noise for good advised we will call when parts are in ; ordrng 1 348780 (Motor base) and 1 W10396029 (Motor), used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS4
Near Meriden, CT 06450
Jimmy R.
Job Details: 03/25/2024
"Installed new elements and tested cooktop, found all burners now operating to normal operation. Checked oven due to customer stating broil was not working and unit is heating up and working normally advised they may need an electrician to check breaker and make sure 240v is at outlet ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Meriden, CT 06450
Jimmy R.
Job Details: 03/25/2024
"Tested washer and found unit just draining water and would not stop running drain pump, canceled out unit and recalibrated machine due to unit only filling with very little water ran a wash cycle and advised customer on water levels and using deep fill. Ran unit thew a spin and leveled machine to stop from banging checked all other operations and unit is now working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Meriden, CT 06450
Jimmy R.
Job Details: 03/25/2024
"Tested unit and found machine stuck in a drain cycle and would not come out of it, ran diagnostics and no errors ran a calibration and unit went threw normally. Ran machine threw a wash and spin cycle and found machine not shifting properly found cam handing up and shifting rough. Replaced cam and recalibrated cntrl again ran cycles and unit is now working to specs"
We serviced a
WHIRLPOOL RANGE
Model KFID500ESS02
Near Cheshire, CT 06410
Jimmy R.
Job Details: 03/25/2024
"Checked over unit and found cooktop had been shutting down and beeping customer would have to reset breaker it would work then Same issue. Removed top and checked for burnt relays and found nothing Unplugged all connections and reconnected to reset cntrl powered unit back up and machine started to operate normally, advised customer most likely the touch panel is going bad due to issues they told me as of now its working but not sure how long it would hold for. Customer will think about replacing part an let us know they might just buy new machine"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Windsor Locks, CT 06096
Amanda R.
Job Details: 03/25/2024
Complaint making banging noise started cycle water shutting off is what customer is hearing normal noise
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS02
Near Pelham, MA 01002
Chris B.
Job Details: 03/25/2024
Complaint that the unit IM is not working properly. Found clogged water chute. Unclogged all ice buildup and ice tray is filling up. Mentioned to the customer to monitor the ice cubes for the next few days.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Granby, MA 01033
Chris B.
Job Details: 03/25/2024
Complaint that the unit is not starting a cycle. Found bad drain pump. Replaced part with TS and dishwasher running normal. No leaks detected. ; used 1 W11412291 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrs571cihz04
Near Charlotte, NC 28216
Ryan S.
Job Details: 03/25/2024
"Customer complained of leaking around freezer door. Didnt see any water trails from freezer and drain line wasnt clogged. Ran water line in cup to test for leaks in that line, no leaks. Ran Icemaker fill test twice to test for leaks. No leaks. No leaks at valve for line in, filled drain tray and tray not leaking. Couldnt find any leaks. Verified proper operation."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Charlotte, NC 28216
Ryan S.
Job Details: 03/25/2024
Returned to install bezel ordered . Installed bezel took picture.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Charlotte, NC 28208
Ryan S.
Job Details: 03/25/2024
"Replaced drain hose. Verified proper operation. Customer said he had an issue with the dispenser not opening. Informed him there is nothing on this ticket about that, he will need to call to get another ticket made for that issue. Verified proper operation."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWBM01
Near Enfield, CT 06082
Amanda R.
Job Details: 03/25/2024
Ice maker leaking water when filled replaced ice maker and went over how freezer cools ff section with zero degree air set ff section temp at 42 ; used 1 W10884390 (ICE MAKER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Cramerton, NC 28032
Ryan S.
Job Details: 03/25/2024
"Customer complained of error ,message clean lint filter. Ran unit with vent test kit, found limited airflow. Found unit has small square box style vent in back. Informed customer unit isnt getting enough airflow out due to style of vent. Unit heating element is cycling and unit has good airflow when not hooked up to vent. Verified proper operation. Informed customer she will need to get a new exhaust vent installed where small box style vent is."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Gastonia, NC 28054
Ryan S.
Job Details: 03/25/2024
"Customer complained unit leaking from bottom, customer already had unit running, hadnt leaked yet. Took off front panel and continued running unit. Asked customer what dish detergent they were using, he said they were out right now but just regular stuff. Kept unit running through cycle and watched for leaks. No leaks from vent for dispenser. Informed customer to check for suds and run clean wash cycle with afresh cleaner. And to make sure dishes are arranged properly to not cause issues with water being directed towards door. Unit working as designed. Informed customer of they Call back again with no issue found they will be charged for call."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Gastonia, NC 28052
Ryan S.
Job Details: 03/25/2024
Customer had a receipt for a different washer. Informed her the model numbers dont match. She will have to pay or get proper receipt. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Plainville, MA 02762
Aimee Z.
Job Details: 03/25/2024
Error code f5e4 door switchFound door isnt away closingNeeds door switch ; ordrng 1 W11565030 (Latch)
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Hartford, CT 06106
Chuck M.
Job Details: 03/25/2024
Customer complaint is that washer knocks hard during spin and leaks. Inspected and found balance ring is loose on basket causing hard knock and leak. Ordered basket and straps. ; rqstng P&A on 1 W10349185 (basket assy) and 4 W10839119 (strap)s
We serviced a
GE REFRIGERATOR
Model PFCS1NJWASS
Near Mansfield, MA 02048
Aimee Z.
Job Details: 03/25/2024
"Installed new valve factory nub broke off, used 12 inches of 1/4 inch water line and 1/4 to 1/4 fitting fitting to valve Took water lines and checked for leaks .Turned on ice maker completeInstalled water valve from last ticket WR57X33326 left at house until plumber fixed shut off"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Newington, CT 06111
Chuck M.
Job Details: 03/25/2024
Customer complaint is that washer would not start. Started washer with no problem found. Customer is having trouble with start button. Button all working as designed. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFW0
Near Cromwell, CT 06416
Chuck M.
Job Details: 03/25/2024
Customer complaint is that washer had error code F01e01 ACU error. Confirmed error code. He led connections and ran test 1. ACU checked ok. Found loose connections to UI. Replaced UI and tested. Washer checked ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC2
Near Cromwell, CT 06416
Chuck M.
Job Details: 03/25/2024
"Replaced agitator, wash plate and cap. Showed customer it works."
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/25/2024
Led burnt out and not dispensing ice. Adjusted drive rod for ice auger ice now dispensing replaced led bulb all lights working.; used 1 W10695460 () from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 03/25/2024
Installed new panel tested all checks ok.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Manchester, CT 06040
Jeremy B.
Job Details: 03/25/2024
"Washer not completing cycles. Ran diag found no errors. Ran calibration and as soon as motor came on washer powered off and then came back on and lid unlocked. Tested supply power and it seems fine. Monitored power as control was powering off and voltage remained constant. Tried replacing sensor with no luck. Needs new control and motor. ; ordrng 1 W10890624 (Motor) and 1 W11603810 (Control), used 1 W10913953 (ACTUATOR) from stock, O-SMS tckt"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near Manchester, CT 06042
Jeremy B.
Job Details: 03/25/2024
Installed new gear case and then tan calibration the. Self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW0
Near Manchester, CT 06040
Jeremy B.
Job Details: 03/25/2024
"Installed new gear case agitator, and belt tan test all checks ok. ; used 1 W11239857 (BELT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Stafford, CT 06076
Amanda R.
Job Details: 03/25/2024
Taking multiple cycles to dry clothing venting clogged recommended replacing venting cleaned outside vent housing unit heating normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Palmer, MA 01069
Gary V.
Job Details: 03/25/2024
"Inspected and found braise connector on high side of compressor with a leak, braised connection and tested ran vacuum for leaks, recharge the system and a frost pattern developed please allow 24 to 48 hours for temp to stabilize."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Plainville, CT 06062
Chuck M.
Job Details: 03/25/2024
Customer complaint is that dishwasher is leaking. Inspected and took video. Dishwasher did not leak while it was empty. Added dishes and dish washer leaked from right side of wash motor between tub and down front of wash motor into drip tray. Water travels to front. Checked heater nuts and they checked ok. Called techline to report findings and was told to replace tub. Ordered tub. SR#7738753852; ordrng 1 W11409866 (Dishwasher Tub) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL WASHER
Model LSQ9549LW2
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 03/25/2024
"Not agitating or draining water or spinning . Mtr is seized wont turn and coupler is under the washer brokenNeeds gear casecomplete n/aAgitator repair kit, coupler and mtrCustomer buying a new"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 03/25/2024
"Customer complaint is that refrigerator was not working all lights were off, customer did hear a strange but was unable to duplicate. Customer stated that issue happened 2 times and both times they cycled power and refrigerator started working again. Could not duplicate issue. Customer will call if issue returns."
We serviced a
SAMSUNG RANGE
Model NE58F9500SS/AA02
Near Farmington, CT 06032
Chuck M.
Job Details: 03/25/2024
Replaced display board. Display is much more visible. Showed customer it works.
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS03
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 03/25/2024
Tested the ice maker fills with water . Cleaned condensor could Cust complaint was ice cream was soft; ordrng 1 W11577195 (Icemaker)
We serviced a
JENN-AIR OVEN
Model JDRP548WP01
Near Shrewsbury, MA 01545
Aimee Z.
Job Details: 03/25/2024
"Checked control board under appliance , broil and convection elements are good .Needs hidden bake element n/aAnd cooling fan 18 inch oven .Its a pro would need 2 people on pads and could pull oven outBake element n/l/aCalled office to check few site"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV07
Near Coventry, CT 06238
Amanda R.
Job Details: 03/25/2024
"Customer had door, scratch on left ff door replaced door and swapped everything over to new door"
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lancaster, SC 29720
Mitch H.
Job Details: 03/25/2024
"Removed and replaced sensor bars, sensor harness and main control. Reassembled, tested, dryer operating properly. No other issues found.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Belchertown, MA 01007
Chris B.
Job Details: 03/25/2024
Complaint that the unit is not making ice and the gasket is broken. Found error code E5. Ice shoot is sealing good. Ran diagnostic cycle and found ice maker fill test is normal which is filling up on the ice tray as it normally should. All fans working normal. IM turning normal. Bad timing E5 and not responding to proper cycle. Mentioned to the customer that the new parts will be ordered but customer will want to contact Whirlpool KitchenAid about the ongoing issues for this unit. Customer asked for a few days before returning so they would talk to KitchenAid then have office contact customer for a possible return date.; rqstng P&A on 1 W11658802 (Ice Maker Kit) and 2 W10846057 (Door Gasket)s
We serviced a
WHIRLPOOL DRYER
Model WED4900XW0
Near Westfield, MA 01085
Mike K.
Job Details: 03/25/2024
"Complaint of clothes getting stuck at back of tub and making noise. Found rear supports rubber worn off, belt cracking and rear gasket falling apart. Found bulkhead wall had been carved into and large open gap along most of upper half of area with contact to tub.Quoted for just bulkhead replacement and already over threshold of replacing over repairing, denied repair. Collected for service call."
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258DEM00
Near Agawam, MA 01030
Mike K.
Job Details: 03/25/2024
Replaced control and evap fan. Programmed control and verified defrost working. Replaced evap fan motor and working properly.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near West Springfield, MA 01089
Mike K.
Job Details: 03/25/2024
"Unit is under 1yr wp warranty per service bench. Complaint of banging noise during cycle. Cs has found source of issue and recorded. When at slower speeds tub is hitting wire assy at left rear of unit, under main control. Basket spins freely , didnt h at any green being of bearing, dont see any damage to weights. He had taped wires and sound had gone away for a bit, but has returned. Repositioned wires to out side instead of inside of side wall bracket. No visible damage to suspension, looks equal, but ordering suspension.; ordrng 4 W11316766 (Suspension)s"
We serviced a
KENMORE REFRIGERATOR
Model 795.71033.010
Near Chicopee, MA 01013
Mike K.
Job Details: 03/25/2024
"Correct address is 24 Bernard St.Complaint of loud noise, drinking type heard , but stops when opening door, but not doing it now. Turned down temp on arrival and compressor/fans are running. Start/stopped fans multiple times with no noise.3 in fr was set at 4 on arrival. Items mid shelf of rf at 43, set for 44. Reset to 0 & 38Could not replicate sound cs heard. Removed fr evap cover and full frost pattern no blockage.Have d shake and compressor will rattle, but is normal."
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HWH1
Near Vernon, CT 06066
Amanda R.
Job Details: 03/25/2024
Replaced control operation normal
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near South Windsor, CT 06074
Amanda R.
Job Details: 03/25/2024
Stainless Panel rusted around vent area whirlpool sent panel it came damaged need to re order ; ordrng 1 W11416371 (Panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near East Windsor, CT 06088
Amanda R.
Job Details: 03/25/2024
Replaced parts did explain if dosent fix issue the garage would need to be heated next winter ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFTR1835VW3
Near Chicopee, MA 01022
Mike K.
Job Details: 03/25/2024
"Rf and fr completely warm. Fans running compressor is not and is cold. Resistance on compressor is ~7,8,15. Replaced starter and compressor/ condenser fan not running while evap fan is. moved wiring and back th started. Connections did not look loose but after redoing connections everything up and running and getting cool air in fr. Moving wires did not affect operation. Let run n for 5+ minutes with no issue. Unit should get back to normal temps in 12-24 hours.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Springfield, MA 01109
Mike K.
Job Details: 03/25/2024
"Unit not running, motor just gums, found bad capacitor. Replaced. First capacitor was correctly marked, but wrong part. 45 minutes bateaus of 40 with different connector. Second one was correct. Replaced installed and tested in normal cycle, operating properly.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model BC20TW
Near East Windsor, CT 06088
Amanda R.
Job Details: 03/25/2024
Lost complete cooling checked evaporator for frost pattern not frost pattern evaporator fan running cant pull unit out needs male tech need to collect the 129 March 26th ; schdld next appmnt for 3/26 TUE PM
We serviced a
LG WASHER FRONT LOA
Model WM4270HWA
Near Springfield, MA 01118
Mike K.
Job Details: 03/25/2024
"Unit is not draining, cs has manually drained the unit and cleared the trap. Drain n pump is making rattling noise when attempting to drain. Is a stacked unit.Cs took drier down. Replaced drain pump and tested in normal cycle fine.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
KITCHENAID RANGE
Model KFDC558JSS01
Near Lancaster, SC 29720
Mitch H.
Job Details: 03/25/2024
"Ensured breaker was off. Disassembled, removed and replaced control and expansion boards. Reassembled, turned breaker back on. Tested both ovens and all burners. All operating properly."
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Ludlow, MA 01056
Gary V.
Job Details: 03/25/2024
"413-589-0636. Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will submit estimate and call.; rqstng P&A on 1 W11458145 (Main acu)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Ludlow, MA 01056
Gary V.
Job Details: 03/25/2024
"Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will order part and return.; ordrng 1 W11513246 (Main acu)"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5501SR/AA 03
Near Longmeadow, MA 01106
Gary V.
Job Details: 03/25/2024
"Installed parts listed , also caulked ice bin, cleared moisture away. Please allow 24-48 hours for ice production.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS0
Near Longmeadow, MA 01106
Gary V.
Job Details: 03/25/2024
"Inspected and bake temp off by 100 degrees, and ui display in scrambled, will submit estimate and call.; rqstng P&A on 1 W10894098 (Main acu), dspstn on spec-tagged invntry: 1 W10893947 CONTROL PANEL"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Belchertown, MA 01007
Chris B.
Job Details: 03/25/2024
Complaint that the unit is not cycling through correctly. Ran diagnostic cycle and tested normal but when a normal cycle was ran the washer would start the cycle the agitator would go back and forth with no water filling and wouldnt advance. Bad control board. ; ordrng 1 W11368855 (Control Board)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Lancaster, SC 29720
Mitch H.
Job Details: 03/25/2024
"Checked dryer and found belt frayed and idler not turning properly. Disassembled dryer, installed new dryer kit. Reassembled, test, now operating smoothly and quietly.; used 1 4392065 (Dryer repair kit) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT920SADM3
Near Longmeadow, MA 01106
Gary V.
Job Details: 03/25/2024
"Inspected and found upper rack adjuster broken, will submit estimate and call.; rqstng P&A on 1 W10837306 (Adjuster) and 1 W10838949 (Adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW2
Near Kershaw, SC 29067
Mitch H.
Job Details: 03/25/2024
"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, completed and drained properly. Checked drain hoses, no issues found. Started dishwasher in normal cycle. Allowed to fill and begin wash cycle, then cancelled cycle. Unit draining properly with no issues. Dishwasher operating as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Wolcott, CT 06716
Jimmy R.
Job Details: 03/25/2024
"Tested unit and found water dispensing very slow and dribbling out, checked filter and found installed correctly removed and tested water found water now flowing properly. Advised customer filter is bad and needs to be replaced they will just order one and replace it"
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Southington, CT 06489
Jimmy R.
Job Details: 03/25/2024
"Tested unit and found washer filling and washing normally checked for any sign of leaking and no issue, canceled out unit and found when machine is draining the water is backing up in the bathroom sink and over flowing also almost over flowing from washer drain. Customer needs a professional plumber out to fix draining issue. Gave customer Ed how to select cycled on unit and using deep fill also advised on loading equal weighted items so unit would spin out clothes properly. Washer is operating to normal specs spoke with Mary and she will address the issue"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DSS2
Near Berlin, CT 06037
Jimmy R.
Job Details: 03/25/2024
"Tested unit and found machine would not respond to any selections checked voltage to unit and found 120v to terminal block and 120v coming up to main cntrl. Checked power to panel and no power coming into console causing unit to not operate, unit will need new console and cntrl to fix issue parts are tentative p/a ; ordrng 1 WPW10537336 (Console) and 1 W10854215 (Cntrl), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Bolton, CT 06043
Jeremy B.
Job Details: 03/25/2024
Installed all new parts and then ran calibration then self test all checks ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28214
Ryan S.
Job Details: 03/25/2024
"Customer complained of unit squeaking. When opening door found pads squeaking . Replaced pads from ts, squeaking stopped. Verified proper operation. ; used 2 WP8268961 (PAD) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Charlotte, NC 28216
Ryan S.
Job Details: 03/25/2024
Customer complained f low water pressure. Replaced pre id vavle. Rant water and flushed system of air in lines. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Longmeadow, MA 01106
Gary V.
Job Details: 03/25/2024
"Inspected and found filter housing flooding when filter is removed, and poor water flow, will submit estimate and call.; rqstng P&A on 1 W11346622 (Reservoir/filter housing), ordrng 2 Wp2300868 (Coupler)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Belchertown, MA 01007
Chris B.
Job Details: 03/25/2024
Complaint that the unit is not spinning out the clothes properly. Found bad hub and gear case. Quoted parts and labor. Customer will look into another unit. Collected trip fee.
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near East Hartford, CT 06108
Amanda R.
Job Details: 03/22/2024
Blower wheel broken replaced wheel tested sounds normal ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near South Windsor, CT 06074
Amanda R.
Job Details: 03/22/2024
The knob wouldnt go on but they were switched
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY02
Near New Britain, CT 06052
Chuck M.
Job Details: 03/22/2024
Customer complaint is that dispenser is not dispensing ice. Found old clumpy ice in container. Removed ice and tested. Found auger receiving voltage but not turning. Ordered auger motor. ; ordrng 1 WPW10309868 (Auger motor)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Suffield, CT 06078
Gary V.
Job Details: 03/22/2024
"Installed new electronics and ran auto test, cycled thru and tested fine now."
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNIFS
Near Blacksburg, SC 29702
Mitch H.
Job Details: 03/22/2024
Checked and found frost buildup on front left of freezer. Inspected and found freezer door gasket not sealing properly along bottom of door allowing warm air infiltration. Requesting P&A for freezer door gasket. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WR14X36194 (Freezer door gasket)
We serviced a
MAYTAG WASHER
Model WTW6157PW0
Near Iron Station, NC 28080
Ryan S.
Job Details: 03/22/2024
"Retuned to install control and harness, verified proper operation after installing parts."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffield, CT 06078
Gary V.
Job Details: 03/22/2024
Installed main control board and cycled tested fine.
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Longmeadow, MA 01106
Gary V.
Job Details: 03/22/2024
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Charlotte, NC 28269
Robert A.
Job Details: 03/22/2024
"No one was home, the door was locked. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Agawam, MA 01030
Mike K.
Job Details: 03/22/2024
"Icemaker has been intermittently workin, works great when it does the sometimes just stops. Found thermistor hanging freely from unit and jammed, tray deformed. Quoted for icemaker/labor. Accepted.Replaced icemaker and not going through harness cycle. Found ground wire cut at door hinge, others have signs of pinching and maybe damaged internally., regardless repair would be a new door, per Randy at office door cost would be 890 plus shipping and labor. Cs denied repair. Collected for service call.Had office run card because of weak signal Ref # 107561638"
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASG/AA
Near Enfield, CT 06082
Gary V.
Job Details: 03/22/2024
"Inspected and found ff air dome stuck open causing freezing temps in ff compartment, will order part and call for return date.; ordrng 1 DA31-00043F (Air damper)"
We serviced a
JENN-AIR RANGE
Model JDS9860AAW
Near East Longmeadow, MA 01028
Mike K.
Job Details: 03/22/2024
"Has authorization for service call. Says it smoked and then stopped working. Heater my element look intact. Started bake cycle and both elements working. Can smell an electrical smell from control. Unit preheated to 350 fine without finding source, set to 450 and continued, can hear a little sizzle sound from one of the relays, nothing visibly damaged, but can smell the burnt relay.Control is nla. Unrepairable. No service call collected because for trip authorization."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Longmeadow, MA 01106
Mike K.
Job Details: 03/22/2024
"Replaced hinges and added mineral oil to gaskets, closing slightly better and explained to cs that is as good as it gets. He tried doors and was fine with results. Door switch was cracked also, replaced; used 1 W11384469 (LIGHT SWITCH) from stock"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSL22JGCC LS
Near Westfield, MA 01085
Mike K.
Job Details: 03/22/2024
"Complaint of no cool. Condenser and evap fans running on arrival. Compressor is not, compressor is cold. Verified 120vac coming to the inverter board.Quoted for inverter board/labor with understanding there could be a compressor issue.Denied repair, collected for service call only."
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Mansfield, MA 02048
Aimee Z.
Job Details: 03/22/2024
Cust cleaned ventsCust stated Contrl will be at 5 mins and will add 50Dryer filled with lint ordering new thirmister and sensor And control. ; ordrng 1 DC92-01626B (Contrl) and 2 DC61-02627A (Moisture sensor)s and 1 DC32-00007A (Thirmistor)
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LGHX2636TF9
Near Mansfield, MA 02048
Aimee Z.
Job Details: 03/22/2024
"Found ice maker producing slow never fills bucket.Cleaned the condensor coils and ice cream and bread hard freezerThe was no ice in the ice maker bin Ordering new ice maker ; ordrng 1 243297609 (Ice maker), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belchertown, MA 01007
Chris B.
Job Details: 03/22/2024
Complaint that the unit is not powering up. Found loose connection on the 120v. Reinstalled connections and unit running normal. Proper name is Keith Clancy.
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, MA 01007
Chris B.
Job Details: 03/22/2024
Replaced all parts and ran three diagnostic cycles and unit working normal. No leaks detected on the water lines.