"Customer complained condensation on top of freezer door gasket and vegetable freezing on middle shelf above vegetable drawer. Check fresh food temperature normal 37:8 degrees. Humidity control flop per is turn on and warm no condensation at all coming from moulin flopper, inform condensation between gasket groove must not have cleaned up correctly from last time when humidity control was turn on it was off when unit was installed. Customer insist flopper never condensate and the water must be from somewhere else. Unit check and theres no condensation from anywhere else. Customer insist she should be able to put vegetables anywhere she chooses in the fridge and the refrigerator should not have humidity because other refrigerator she had b4 never does that. Customer accuses me of lying for the company and because I want to keep my job. Call tech line while in the home in her presence and she keeps interrupting while I speak to tech support, SR # 7736946383. I raise the French doors as possible as per tech line to ensure proper sealing no fault found unit working to specs."

"Replace ripped door gasket and heat to seal then replace defective freezer door light and door switch and check unit working to specs.; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET 1 W11396033 LIGHT SWITCH , and 1 W11602886 LED MODULE"

"Replaced thermal fuse and idler, ran on timed dry and verified unit is heating; dspstn on spec-tagged invntry: 1 DC47-00016A THERMOSTAT and 1 DC93-00634A IDLER PULLEY"

"Replaced dryer repair kit, tested ok.; used 1 4392067 ( DRYER REPAIR KIT) from stock"

Helped Mitch drop dryer down and we installed UI board and CCU board. Left Mitch to finish up and test unit (Call complete)

Replaced all parts unit ran and checked ok(Call complete)

Found small pulley on motor shaft broke of and seized up on shaft this was not allowing the drum to turn. I ordered a motor and blower wheel to make this a good repair. Often you cant get these blowers to break loose from motor shaft and have to bust them off. With the pulley busted off its gonna be near impossible to get whats left on shaft of small pulley so the best fix is new motor and blower wheel. Will reschedule customer for next Tuesday..Part#W11549461Part# WP697772; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel)

Checked unit found bearing faulty and basket wobbling gave cust estimate for gearcase basket washplate; dspstn on spec-tagged invntry: 1 WPW10432353 VALVE

Checked unit found normal touch pad not functioning other buttons working ordering touch panel; ordrng 1 W11622500 (Console)

Checked found tube is freezing due to tube heater not functioning propery would need whole door cust not going for further repair

Installed new trim. Unit is fully operational with no physical damage.

Found unit noisy during tumbling. Found worn drum supports. Quoted 69.99 plus tax for maintenance kit. And $199 labor ; used 1 4392065 (DRYER REPAIR KIT) from stock

Found unit has power to main board but no response. No LED onboard blinking. ; rqstng P&A on 1 W11419171 (Control)

Installed new control panel. Tested and verified proper operation. All functions check ok.

Found unit has a clogged drain system due to washing an absorbent pad. Cleared pump and hoses. Flushed washer 3x with fresh water. Unit drains properly. Pump not needed

Installed new ACU in dryer and unit working properly now

Found chip in top paint. Unit will need new top. Customer refuses service and wants new machine. Referred customer to builder for replacement.

Found leak on drier filter where I had replaced it during compressor change. Brazed line again bubble checked for leaks 4 times and seen no more bubbles. Rechecked all my other braze work and I had no bubbles. Recharged unit to 4.2 oz of R134a. Unit took charge and is holding advised customer to give unit 48 hrs before loading back up with groceries.Unit running and checked ok(Call complete)

Replaced all parts unit ran and checked ok(Call complete)

"Dryer running normally at time of visit. Customer sent me a video of the machine making a noise but I cannot get it to duplicate the noise. Customer says it happens toward end of cycle, I checked rollers, belt, blower housing, motor and no noise coming from those components I did find the idler pulley little noisy when moving side to side. I lubed up the pulleys and rollers just to see if that would cure the issue. At this time without hearing the noise I cannot determine the problem. Possibly could be motor going bad after getting hot thru entire cycle but I havent seen any evidence of that. This unit is running and operating normally unit checked ok(Call complete)"

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Complaint that the unit was making a loud noise in the fresh food section. Found nothing wrong with the evap fan, drainage nor frost pattern. Did find bad door gaskets. Quoted parts and labor. Will order parts for a return visit.; ordrng 2 W10846057 (Gasket)s"

"Replaced control. Ran DLMS calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"

Replaced control and ui tested operation normal ran diagnostics normal

Checked unit found touchpad not responding stays in childlock console is no longer available

Installed new ice door. Tested and verified proper operation. All functions check ok.

Found damper making loud clicking noises during operation. Order and replace damper. Part not yet received. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

"Checked over unit and found both sections not cooling good found frost building up on rear wall of evaporator causing no cooling, removed evap cover and forced unit into a defrost cycle, found unit not turning heater on to defrost it self. Melted ice and found heater wire connection had pulled away from connector on heater from ice build up this caused no power to heater and no defrost cycle. Secured entire wire harness and moved away from evaporator to stop from ice ing up on wires, melted al, ice and unit is now cooling and operating to specs"

"Checked over unit and found doors not even and unit tipping to the right causing cabinet to rub against side of house cabinet, adjusted legs and leveled unit explained on how doors work and will operate advised unit is now level and all functions are operating properly"

Installed new fridge door customer had received heated up door gasket to create a proper seal against cabinet checked all operations and unit is now sealing and operating to factory specs

Ff door switch broken needs to be replaced cooling normally ; ordrng 1 W11384469 (Switch)

Replaced all parts and measured ohms at the connector to the thermistor and theres reading. Replace boards. Ran diagnostic test and cycled both oven and broiler. All working normal.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC

"Checked over oven due to customer getting a gas smell in the house when unit is not in use, went threw all burners and bubble tested each connection found no leaking tested main connection coming in from house to oven and no leaking, checked each burner and found front left knob broken causing burner to say it is off but it is not and gas is leaking out a little bit at a time causing the smell. Unit would need new knob to fix issue customer will order a knob on there own unit is operating properly"

Tested unit and found washer operating normally ran diagnostics and found error F8e6 lid open for ten min or longer customer had a video of same error advised of lid is left open for a long period of time machine will shut done error out and drain if needing lid open customer needs to cancel out cycle and restart. Ran and cleared errors checked all functions and unit is operating properly

"Cx complaint that the units door is not aligned causing the light to stay on intermittently. I inspected the unit to confirm the complaint. I found the right hinge not sitting correctly. I removed the door and examined the hinges, the hinges are good. I responded the door in the correct position. The light stays on, I have to push door to turn the light off. The unit needs a new door switch to use the oven with no issues. I ran a bake cycle and the unit repeatedly turned the oven lights on as if the door were opened, I pushed the door and the lights turned off. Im ordering a door switch and light bulbs to resolve the issue.; ordrng 1 W11029221 (Door switch) and 1 WPW10169757 (Light bulbs)"

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the IM was on, I ran a harvest test. The IM stopped midway because of ice stuck together hitting the side. I pulled the ice out and tested the unit for the cx. The unit is working as designed. I left the part with the cx."

"Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. Piedmont gas came out and said the 2 left burners are leaking. When I arrived the main valve to the unit was off (I did not smell any gas), the cx said he smelled gas with the main valve off. I turned on the main valve and tested the burners, all worked fine. I removed the cooktop and applied bubble water to all joint connections. I waited 10 min no bubbles, I applied more bubbles still no water. I opened a valve to simulate a gas leak to let the cx know what it smells like. There are no apparent leaks at the moment. The front middle burner did have stains on and around the burner head and orifice from food spilling. I cleaned it.I called techline to document the issue. Based on my diagnosis they concluded that the unit does not have any leaks. If the smell is indeed present when the main valve to the unit is off then the cooktop is not the source the potential gas leak. They said the cx is okay to use the unit. The unit is working as designed. The cx does not seem comfortable using the cooktop, so I turned the main valve off as it was. cx did not provide a signature at the end of the service.Sr7736947764"

Cx complaint that the unit is not dispensing cold water. I inspected the unit to confirm the complaint. The unit is cooling fine and cool water is being dispensed. The reservoir only holds about 2 cups of water so after 2 cups of water the unit will dispense warmer water until cools again. The unit is working as designed.

"Unit not heating,but running through cycle, no sound of magnetron running. Capacitor check with spec .96uf, getting .5 and .2 on transformer windings. Verified 120v to transformer. Reassembled unit and tested again. Magnetron now running and heating. Estimate for magnetron saved, but as of now is functioning."

Found heavy ice build up on fresh food evap. Thawed ice off and replaced evap fan and then ran test 4. Found even frost pattern on fresh food evap but doesnt seem to be switching to freezer. Needs new main control and solenoid. Left compressor and evap with customer. ; rqstng P&A on 1 W10843055 (Control) and 1 W11429989 (Solenoid)

Checked unit found reservoir leaking ordering reservoir; ordrng 1 WP2256126 (Reservoir)

"Inspected and found unit overloaded with suds, customer using too much detergent causing suds leak out the door, and informed them to not use so much detergent."

"Inspected and found broken ff door switch, replaced door switch and lites came back on, tested fine.; used 1 W11396033 (LIGHT SWITCH) from stock"

"Inspected and found unit was spinning for over an hour, unit has stuck spin relay on main acu. Quoted and she will call. Also customer has some kind of plumbing problem and she going to have that looked at."

Units control has all leds lit. Preformed hard reset no change. Removed control to find the main junction disconnected. Secured connection both oven and microwave work properly.

Tested and found motor humming but not starting. If door switch is held and drum is spun by hand it will run. Ordering drive motor and blower wheel.; ordrng 1 W11094983 (Drive motor) and 1 WPW10349492 (Blower wheel)

"Removed and replaced condenser fan motor. Reassembled, tested, allowed ice maker to go through start up, waited for compressor and fan to energize. All functions operating properly.; dspstn on spec-tagged invntry: 1 W10124096 CONDENSOR MOTOR KIT"

Customer complaint is that dishwasher was not washing dishes and detergent was not dissolving. Ran diagnostics and found error codes F7e1 no heat. F6e1 float switch. Inspected and found wash motor was not running. Replaced wash; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP

"Cx complaint that the unit constantly flashes a f8e4 error code and wont drain. I inspected the unit to confirm the complaint. I found the code saved (f8e4). I cleared the code and ran a service cycle. I checked the float switch, it was full of water. I seen no leaks during the service cycle, all components passed with no issues. I suggested to keep an eye out for anymore leaks and make sure no items are blocking the spray arms rotation to prevent intermittent leaks. The unit is working as designed."

"Found washer cap bad and motor pulley bad also lid switch is not working intermittently so it needs to be replaced as well. Part #W11307244 part# W11283592 part# W11395618 will call customer when parts come in. Motor has 10 yrs warranty; ordrng 1 W11283592 (Motor), used 1 W11307244 (Lid switch), and 1 W11395618 (Capacitor) from stock"

"Installed new base assembly due to not heating properly. Tested unit and compressor was running properly, unit tumbling well."

"Replaced damper and perms gummed and siliconed areas off service pointer I broke left door switch when reinstalling shelfs ; ordrng 1 W11384469 (Light switch), dspstn on spec-tagged invntry: 1 212643 SEALER-GUM and 1 WP482338 FOOD GRADE ADHESIVE"

Replaced both ff section door gaskets been cooling good

Checked unit found evap motor turning very slow replaced evap motor tested normal; used 1 WPW10128551 (Evap fan motor) from stock

Replaced gearcase splutch basket and washplate Had to chisel out washplate. Tested operation normal; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW

"Call this number before heading out 704-288-6395 (Jeff) making loud grinding noise the gearcase is bad has slung fluid all over down below . The unit is also not allowing hot water into unit solenoid is bad.Gonna replace the following parts to make it a good repair. Gearcase,clutch,wash-plate, water inlet valve. Will return aug 2nd pm; ordrng 1 W11454372 (Gearcase) and 1 W11239857 (Belt) and 1 W10721967 (Clutch assembly) and 1 WPW10215115 (Wash plate) and 1 W11038689 (Water valve)"

"Icemaker had frozen water in the mold,however the ice maker will not cycle. Found gear head in module broke need to replace ice maker assembly for a good repair. Advised customer we would call when part comes in to schedule.Part#W11126009; ordrng 1 W11126009 (Icemaker)"

Replaced evap fan motor and blade ran unit thru diagnostics and had no fault codes. All operations are normal working properly. Working properly at this time. Unit ran and checked ok(Call complete)

Found reservoir froze up. Took hair dryer and defrost the reservoir and starting getting water thru door again. The reservoir sits on top of evaporator coil and its freezing up. Seen service bulletin where the fan and board need to be replaced. Part #W11608966 Part#W11620204 per bulletin the fan speed has been changed to accommodate for this problem. Office will call when parts come; ordrng 1 W11608966 (Evaporator fan motor) and 1 W11620204 (Control board)

Installed new auger motor and yoke. Tested and verified proper operation of dispenser. All functions check ok.

Found auger motor and yoke stripped causing ice to not dispense. Order and replace auger motor and yoke. ; ordrng 1 W11671282 (Motor) and 1 WP63052-2 (Yoke)

Whirlpool had another company out and they replaced dispenser assembly but the unit is still dripping water out of supply line on dispenser. Seems to be a small amount of pressure coming thru the line at all times. Customer has to wipe water out of floor daily. To make this a good repair Im ordering part #W11566768 and part#WPW101179146 will have to call customer when parts come in; ordrng 1 W11566768 (Reservoir) and 1 WPW10179146 (Water valve)

Found compressor running and condenser fan running. Took evaporator cover off and evaporator had no frost pattern atEverything is normal except for cooling issue. I bubble checked all lines brazed from factory and found no leaks. It appears to be a leak inside the cabinet calling whirlpool tech line to give diagnosis and see what direction they want me to go. I spoke with (rob) at tech support and it was diagnosed with leak in cabinet. Unit is being changed out.SR# 7736934665(Call complete)

Washer not spinning out. Tested and found the transmission stripped out and basket not turning. Needs new transmission. Part NLA.

"Found bake igniter dead at lower oven, quoted customer. They are on fixed income so they will think about it and get back to us."

I was just a helper for RS.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

"Checked over unit and found frost building up in freezer section along rails and bottom, checked gasket and found gap on top of freezer door allowing warm air to get in And build frost. Melted ice and adjusted freezer door so gasket would seal properly added silicone to edges of cabinet to prevent any warm air from getting in advised customer due to weather and humidity there will be frost in freeze this is normal and will go away, adjusted temps to recommended setting customer had freezer on 1 set to 4, all operations are now working to specs"

"Installed new burner and switch heated all burners up and stove top is now working properly, tested oven and heated to 350 degrees oven got to temp. All functions now working to specs ; dspstn on spec-tagged invntry: 1 W10911303 INFINITE SWITCH"

"Installed new fan kit siliconed around cabinet doors and adjusted temps checked effort cycle and unit is defrosting, all operations now working to specs ; dspstn on spec-tagged invntry: 1 W10916494 FAN KIT"

"Ran washer due to unit shut down bf the spin cycle leaving water in tub never draining out, found unit starting up and running ran diagnostics and found f9e1 error Long drain. Checked drain pump and found operating normally ran a calibration cycle and unit went threw, ran unit thew a wash and a spin several times and drain pump is operating normally checked ohms and unit is in range. Washer is working to specs"

"Replaced control and drain pump. Ohmed heater, checked good. Tested, dishwasher now operating properly.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

"Drilled out screws holding burner heads. Removed top, replaced spark module and switches. Removed unit from counter, replaced all orifice holders. Reinstalled unit into counter, reinstalled top and burner heads. Plugged cooktop on and turned gas on. Tested, all burners lighting and operating properly."

"Replaced compressor, held vacuum for 15 min, Charged with 5.3oz r134a. Unit came on and return line getting hot, evap cover getting cold. Cs to monitor.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"

Tested and ran diagnostics. No stored error codes. Customer says washer bangs and wobbles no matter what cycle or size load is being run. Ran diagnostics cycle and noticed that basket doesnt run true even empty. Seems to run eccentric and move around. Ordering basket and wash plate. Advised customer that basket would ship directly to her and she would need to inspect for damage and call office.; ordrng 1 W11510461 (Wash plate) and 1 W11513243 (Basket)

"Disassembled dryer, replaced idler, wheel and element. Reassembled, tested, dryer operating properly and quietly.; dspstn on spec-tagged invntry: 1 WPW10547292 IDLER PULLEY , used 1 WP8544771 (Element) from stock"

"Replaced drain pump. Ran calibration. Tested, washer now operating properly.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

Customer complaint is that refrigerator was not cooling in both sections. Inspected and found ice buildup on evaporator. Cleared ice buildup and found heater disconnected. Tested heater and it checked ok. Set defrost to basic. Advised customer to allow time for unit to stabilize and reach proper temperature. Customer has POP.

"Customer complaint is that freezer door was frozen shut and water was underneath deli drawer. Inspected and found drain pan bowed and freezer door gasket pulled out of liner at bottom. Attempted to secure gasket but found foam inside liner has expanded and liner is pushed too far away. Ordered freezer door, gasket and drain pan. ; ordrng 1 W11457241 (Drain Pan) and 1 W10638486 (gasket-fip) and 1 LW10708432 (dor-fip ss)"

Unit sounds like it has something in the fan removed fan unit no longer makes noise. Replaced blower unit is fully operational with no abnormal noise.; used 1 WP694089 (Wheel) from stock

Installed new valve and ice maker unit is fully operational.

Cleared ice installed new evaporator cover unit is fully operational.

Customer complaint is that front burner caps are peeling and rusting causing flame to be intermittent. Took pics. Ordered burner caps P&A.; rqstng P&A on 1 W11605759 (Burner Caps)

Installed pivot tines and showed customer fold down is more stable.

Replaced actuator tested starting normally recommended having dehumidifier in basement ; used 1 W10913953 (ACTUATOR) from stock

Replaced motor tested operation normal

Customers complaint is washer not powering on. Plugged washer in and drain pump keeps running. Canceled pump and ran automatic test and then calibration all checks ok.

"Customer complained unit not spinning, said it was getting off balance .upon arrival ran service mode and found lounge fill error. Found unit water lines were shut off to machine. Turned water lines on and water working properly, customer said he sister must have did that but didnt think that was the issue. Ran service mode again and all functions working properly, showed customer unit spinning. Checked suspension and suspension looks good. Ran normal wash and unit didnt get off balance at spin. Customer said she had the water lines leak and ruined the wall behind the unit. Informed customer of floor is weaker u it may get off balance due to weak floor. Informed customer unit is working as designed, verified proper operation"

"A little condensation on shelves, no longer getting droplets on ceiling of rf. Explained that is normal, especially in humid weather as air gets in each time door is opened. Double checked seals and sealant from last repair, all looked good. Added some silicone to freezer liner/case, though no sign of condensation in the freezer."

"Unit has been leaking from under unit, turned water off and had stopped. Turned on and found leak coming from valve assy.; ordrng 1 WPW10279909 (Water valve)"

"Unit is leaking from rf. Clogged evap drain wont clear, lot of rust in drain pan, lots of black mold on styrofoam. Attempted to clear from rear, will not. Will need new drain tube and unit will need to be lifted and bottom dropped to remove tube from drain pan. Quoted for drain tube/labor. Did not include icemaker as with age of unit and mold/condition of rest of unit, decided to not repair"

"Cx complaint that the unit is not making ice after the last visit. I inspected the unit to confirm the complaint. I ran multiple tests: 15, 36, 45, 56 & 57. Test 56 had an E2 error code. I ran a harvest test and it completed the cycle, I cycled the power to reset the unit. Im ordering a new IM to resolve the issue.; ordrng 1 W11658802 (IM assembly)"

Customer states unit takes multiple 70 dry cycles to dry the clothes. Upon inspection unit is operating properly however unit has buildup in the vent hose. Instructed customer that the ductwork needs cleaned and the unit is running properly

Unit is leaking from a failed bushing on the heating element. The floor under the unit is saturated and flaking put photos of the damages in the pics.; used 1 W11537778 (Heater) from stock

Customer states unit has spots on the cook top that wont come off units front 2 burners have what appear to be water deposits on them from a boil over. Instructed customer on the cleaning methods found on page 5 of the use and care manual.

"Found igniter open, quoted on repair and parts. They will think it over."

"Checked over unit and found top basket not sliding in found right side of unit bent inward and side of door bent causing rack and door to not close, tried to adjust but unit is bent bad it will need new tub assembly, front door,inner door,hinges,gasket,seal and wheels some parts where special ordered advised if she gets 7nit replaced plz call office ; ordrng 1 W11409865 (Tub assembly) and 1 W11483553 (Gasket) and 2 W11614118 (Wheels)s and 1 W11559689 (Inner door) and 1 W11664713 (Seal) and 1 W11573703 (Hinge left) and 1 W11573702 (Hinge right)"

"Checked over unit and found fridge door gaskets ripping on top and along the whole side this is causing poor sealing on fridge doors letting warm air in and condensation, will order new left and right door gaskets and return with parts ; ordrng 2 W10830274 (Door Gasket)s"

Found unit has a bad gearcase that shows evidence of leaking and is noisy during agitation. Will need new gear case and slider ; ordrng 1 W11449841 (GEARCASE) and 1 W10734521 (SLIDER)