We serviced a
BOSCH DISHWASHER
Model SHX68P05UC63
Near Suffield, CT 06078
Mike K.
Job Details: 01/03/2024
"Not cleaning well, only partial display. Started cycle, filled fine, wash motor running, spray arm movement verified. Cs also says used to be steamy at end of cycle, no longer is. Control board is nla, quoted for heater assy, but would not be able to repair control."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Springfield, MA 01118
Roger R.
Job Details: 01/03/2024
Found water working properly at this time. Also had door opening issue on left door. Found customer purchased bin was keeping pressure on door when closed and slight air movement from closing freezer door caused door to pop open. Removed bin and door closes properly.; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE
We serviced a
WHIRLPOOL RANGE
Model KSEG700ESS3
Near Windsor, CT 06095
Gary V.
Job Details: 01/03/2024
"Inspected and found open bake element and main acu no longer sending voltage for bake, will submit estimate and call with return date.; rqstng P&A on 1 W10779716 (Bake element) and 1 W11082269 (Main acu)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDB03
Near Hartford, CT 06114
Chuck M.
Job Details: 01/03/2024
Installed harness and defrost timer. Advised customer to allow time for unit to stabilize and reach proper temperature.
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Marshville, NC 28103
Jonathan J.
Job Details: 01/03/2024
Complaint washer banging and knocked hole in wall I found error codes F0e2 f0e5 f2e1. I checked suspension rods I checked Gearcase cannot find anything wrong with machine today I suspect unit is being under loaded causing issue. Cannot duplicate. Flooring is soft and smells very musty behind washer. ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE
We serviced a
GE WASHER
Model GTW720BSN0WS
Near Enfield, CT 06082
Mike K.
Job Details: 01/03/2024
"Replaced drain pump and verified unit is draining. Did not connect to their drainage plumbing, which is a 3 foot tall 1.5inchh pvc pipe which goes straight up to ceiling then cuts across evenly before attaching to drainage plumbing on other side of room. Units drain pump not designed for that much head pressure and because of design will back flow all water up to ceiling back into unit. Will leave more standing water in unit then designed for and create extra wear on pump.Cs asked for my opinion on solution. I would suggest a catch basin/sink next to unit with its own drainage pump sized for what it needs to drain."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Charlotte, NC 28262
Robert A.
Job Details: 01/03/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit cools fine in both areas. I harvested the IM, it completed with no issues. The IM is on and works fine at the moment. The unit is working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Charlotte, NC 28262
Robert A.
Job Details: 01/03/2024
"Cx complaint that the unit is not tumbling. I inspected the unit to confirm the complaint. I found the unit starts and heats but does not tumble. The belt is torn and the motor Mount to hold the belt broke off. The unit needs a new belt and motor, I replaced them with TS parts and tested the unit for the cx. The unit is working as designed.; used 1 279827 (MOTOR), and 1 341241 (BELT) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, NC 28211
Jeff L.
Job Details: 01/03/2024
Replaced dishwasher sump assembly due to wash motor being locked up. Unit ran and checked ok with no leaks.Call complete; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/03/2024
"Ice building on back wall around thermistor. Toggled heater on. Door rails worn needs control and door rails; rqstng P&A on 1 WPW10503278 (Control), ordrng 2 W11658402 (Door rails)s"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS0
Near Windsor, CT 06095
Gary V.
Job Details: 01/03/2024
"Inspected and found multiple problems, convection fan no longer running, door hinges and gasket broken, quoted and they will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS586FIEM01
Near Windsor, CT 06095
Gary V.
Job Details: 01/03/2024
"Installed new evap motor, cycled and tested fine."
We serviced a
KITCHENAID OVEN
Model KOSC504ESS00
Near Windsor, CT 06095
Gary V.
Job Details: 01/03/2024
"Inspected and found unit getting voltage but not powering on, replaced panel fuse, unit now powering on but main control shorted, will order and call for return date.; rqstng P&A on 1 W10803993 (Control board), dspstn on spec-tagged invntry: 1 W11025102 FUSE-THRML"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HC1
Near Stafford, CT 06076
Gary V.
Job Details: 01/03/2024
"Installed new control and cycled, tested fine."
We serviced a
LG DISHWASHER
Model LDS5540ST
Near Somers, CT 06071
Gary V.
Job Details: 01/03/2024
"Inspected and found debris in sump, cleared out and tested fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 01/03/2024
Installed new bottom seal and door gasket. ; dspstn on spec-tagged invntry: 1 W11483553 GASKET
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JZ3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 01/03/2024
Customers complaint is steam clean not working back to back tested and found steam clean working as should. Steam clean will not turn on when cooktop burners are on. This is only a steam clean oven and you still have to go in and wipe away debris. All checks ok.
We serviced a
MAYTAG WASHER
Model MVWB855DC3
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/03/2024
Control panel giving F6E2 checked connections they are fine needs new panel.
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/03/2024
Washer making a knocking noise. Noise coming from cam actuator area. Washer in a tight spot cant access bottom. Customer to call back when washer accessible. ; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam kit) and 1 W11239857 (Belt)
We serviced a
GE WASHER.
Model Gtw465asnoww
Near Chicopee, MA 01013
Chris B.
Job Details: 01/03/2024
Complaint that the unit was not cycling in some cycles and other cycles run normal. Found bad control board and drum has heavy grinding noises. Customer decided not to service it due to age and expense. Collected trip fee.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Ludlow, MA 01056
Chris B.
Job Details: 01/03/2024
Replaced all parts and unit working normal.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Amherst, MA 01002
Chris B.
Job Details: 01/03/2024
Complaint that the unit is not washing correctly. Found error codes F6E4 overfill and F4E3. Found bad Wash Motor and Float switch not engaging properly because is bent to one side and if its turned a half a turn it fall off the lever. Tried adjusting but no success. Will order parts for a return visit.; ordrng 1 W11025157 (Sump Pump) and 1 WPW10346525 (Floater)
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near Springfield, MA 01109
Roger R.
Job Details: 01/03/2024
"Clock display not functioning and only showing 88. All functions are working properly. Will need new display. Will submit for approval and return asap. ; rqstng P&A on 1 DG92-01232A (Display, LED)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Longmeadow, MA 01106
Roger R.
Job Details: 01/03/2024
"Unit has seal improperly installed on rear of drum. Will need a new seal. Will order and return to install. ; ordrng 1 W10612022 (Seal, real) and 1 WPY055980 (HI TEMP ADHESIVE)"
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Longmeadow, MA 01106
Mike K.
Job Details: 01/03/2024
"Unit wasnt running, blinking normal light had to unplug. They plugged it back in and has been working last couple days, through 4 loads.Tested a normal cycle. Vent is very loud. Filled and went into wash fine.Vent assy is nla. So me marks on floor on arrival, took photo before moving unit.Able to find some leaking at inlet water valve. Only leaking that I could verify. Unit does pull out far enough to tip on side to access bottom pan without disconnecting electric/water/drain.Quoted for inlet valve and labor, minus service call already collected. Customer will think it over, saved quote."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01103
Roger R.
Job Details: 01/03/2024
"Installed missing and damaged parts, agitator post, Legs and drain hose, all ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Charlotte, NC 28215
Robert A.
Job Details: 01/03/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the unit is cooling fine. I ran multiple tests related to the IM: 57 (passed), 56 (E5), 45 (passed), 36 (passed), 15 (passed). The unit needs a new IM to resolve the issue. Im marking the part for the return visit.; dspstn on spec-tagged invntry: 1 W11658802 ICE MAKER"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Charlotte, NC 28215
Robert A.
Job Details: 01/03/2024
"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine. I ran a harvest cycle for the IM, all worked fine but no water was inserted into the IM mold. I checked the water supply, it was off. I ran another harvest with the water on, it worked as designed with no problems. I left the part with the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Clover, SC 29710
Mitch H.
Job Details: 01/03/2024
"Tested and ran diagnostics, found F4E3 pump/motor error. Needs pump/motor assembly. Quoted customer for repair. Removed and replaced pump/motor from t/s. Tested and checked for leaks. Operating properly and no leaks. Collected for repair on American Express.; used 1 W11025157 (Pump/motor) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near York, SC 29745
Mitch H.
Job Details: 01/03/2024
"Checked and found water seeping from steam valve. Removed and replaced valve. Tested dryer n steam refresh cycle, valve operating and closing properly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near York, SC 29745
Mitch H.
Job Details: 01/03/2024
"Removed cover and air tower, replaced damper. Reassembled, tested, damper operating properly and quietly."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near York, SC 29745
Mitch H.
Job Details: 01/03/2024
"Checked and found noise coming from wash plate. Removed plate, found coins under wash plate. Removed coins, reinstalled plate. Checked clutch, actuator, motor and gear case, all check good, no issues found. Tested, washer now operating properly with no unusual noises."
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US
Near Amherst, MA 01002
Chris B.
Job Details: 01/03/2024
Complaint that the unit is not cycling through properly. Ran unit at diagnostic test and all tested out normal. On arrival the unit was unplugged so it seems that it did a hard reset. Unit needs a good tub cleaning. Mentioned to the customer to do a few tub cleaning tablets periodically. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 01/03/2024
"Complaint washing machine tub, dropped down cannot use. I found suspension rod plastics have failed, causing suspension rod to drop onto the floor, completely ordering suspension rod kit. No additional issues found with washing machine at this time or gearcase at this time ; ordrng 1 W11217817 (Suspension rod kit)"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Matthews, NC 28105
Jonathan J.
Job Details: 01/03/2024
"Complaint dryer, making a clunking noise heater will not turn off when doors open. Still showing red hot. I found heater grounded to frame I found clunking noise is normal operation as drum spins over round rollers makes clunking noise I replaced roller kit belts found a spare screw from the manufacturer in Gasket also contributing to clunking noise. No additional issues found with dryer here today. Everything is working fine as of right now. Discoloration of the vent is normal where heat comes from inside dryer. ; used 1 4392065 (DRYER REPAIR KIT), 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 01/03/2024
"Complaint washing machine, making loud, horrible noise that can be by the neighbors in their house. I found gear cases failed, causing noise. Im ordering gearcase and all associated parts. ; ordrng 1 W11551646 (Nut) and 1 W11239857 (Belt) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11449840 (Gearcase)"
We serviced a
MAYTAG DRYER
Model MED8630HW2
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/03/2024
"Complaint dryer is not getting hot. I found heating element is open has failed. I replaced heating element, tested operations. Everything is now working. Fine dryer is heating fine. I found vent restriction most likely the cause of heating element failure.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL ICEMAKER
Model WUI75X15HZ01
Near Charlotte, NC 28209
Robert A.
Job Details: 01/03/2024
Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. I found the ice sheet sitting on the grid. I ran a service cycle and it passed with no issues. I checked the grid and found the grid wire connected to the harness at the front left corner was loose. I secured the wire and tested the unit for the cx. The unit is working a designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, NC 28216
Robert A.
Job Details: 01/03/2024
Cx complaint that the unit shakes aggressively during spin cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed the knocking noise coming from the drain tube and hoses hitting the wall. I fastened a zip tie to the hoses and tested the unit. He unit is working as designed.
We serviced a
WHIRLPOOL KITCHEN
Model WDT730HAMZ0
Near Charlotte, NC 28216
Robert A.
Job Details: 01/03/2024
"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes. I checked the water supply to see if it was on, it was off. I turned on the water and tested the unit for the cx. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near Charlotte, NC 28214
Robert A.
Job Details: 01/03/2024
Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: fAe2. I cleared the code and ran a service cycle. All components passed with no issues and the heater briefly came on. The unit needs a new vent wax motor and control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11672041 (Control board) and 1 W11545290 (Deflector) and 1 W11649995 (Vent motor)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH73521CS5
Near Hartford, CT 06105
Chuck M.
Job Details: 01/03/2024
Customer complaint is that microwave is not starting and displays close door. Found interlock failure. Ordered interlock kit. ; ordrng 1 W11244494 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Newington, CT 06111
Chuck M.
Job Details: 01/03/2024
Customer complaint is that ice maker was not working. Found filter needs to be replaced. Found frost in fill tube. Cleared and tested harvest and fill successfully. Advised customer to replace filter.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near West Hartford, CT 06107
Chuck M.
Job Details: 01/03/2024
"Installed spray arms, manifold and wash motor. Tested and all checked ok. checked"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 01/03/2024
"Complaint unit not making ice. Also making abnormal rattling noise. I found rattling noise is the damper control motor whenever doors are opened or closed making that noise randomly throughout the day and night. Icemaker sliver, ice E one error code and diagnostics. Ordering icemaker. No additional issues found no cooling issues. Found either. ; ordrng 1 W11658802 (Ice maker) and 1 WPW10479155 (Damper)"
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Burlington, CT 06013
Chuck M.
Job Details: 01/03/2024
Customer complaint is that oven display has error code F2e1 stuck key. Confirmed error code and replaced control panel. Customer mentioned while baking cookies and using both oven at the same time the cookies in the upper oven were burnt. Measured temperature in both ovens on preheat to 350 degrees. Both ovens reached temperature and cycled properly. Showed customer how to do temperature calibration.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM06
Near Harwinton, CT 06791
Chuck M.
Job Details: 01/03/2024
"Customer complaint is that refrigerator is not cooling. Light is not working and unable to turn cooling off on control. Inspected evaporator and frost only gets just past cap tube. Rest of evaporator is warm. Fans and compressor are running. Ordered compressor, light switch and control. ; ordrng 1 W11514900 (Light Switch) and 1 W11629179 (Control Box) and 1 W11628587 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506635 (Process Stub) and 1 W11109499 (drier-tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Farmington, CT 06032
Chuck M.
Job Details: 01/03/2024
Installed control panel and control. Tested and found fuse spark on harness. Ordered harness. ; ordrng 1 W11677715 (Main Harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Newington, CT 06111
Chuck M.
Job Details: 01/03/2024
Installed gasket and corrected with blow dryer. Checked ok. ; dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 01/03/2024
"Customer complained unit knob not turning properly. Found knob and timer stripped. Ordering knob and timer, Informed customer office will call when parts come in. ; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Stanley, NC 28164
Ryan S.
Job Details: 01/03/2024
Customer complained unit cuts off after sensing. Found f7e4 error. Found slider bad. Quoted 245.02 for repair. Replaced slider from ts. Ran factory cycle and all funtions working as designed including agitate and spin. Verified proper operation. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS10
Near York, SC 29745
Mitch H.
Job Details: 01/03/2024
"Contractor took microwave down. Removed and replaced blower motor assembly. Tested blower before reinstalling, all speeds operating properly. All other functions test properly.; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR"
We serviced a
WHIRLPOOL WASHER
Model NTW4519JW2
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/03/2024
"Entered correct model and serial. Confirmed purchase date and took picture of receipt.Customers complaint is that clothes are not completely covered by water. Ran diagnostics, no error codes. Ran control calibration, and automatic test cycle. Washer operating as designed. Explained to customer that washer senses load and fills to level needed. Clothes will not be covered in the way older machines did."
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0AS04
Near Rocky Hill, CT 06067
Jeremy B.
Job Details: 01/03/2024
Installed new high limit and tested all checks ok
We serviced a
WHIRLPOOL RANGE
Model WFE320M0EB0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/03/2024
"Removed and replaced infinite switch,harness, and element. Reassembled, tested, all burners and functions operating properly.; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Clover, SC 29710
Mitch H.
Job Details: 01/03/2024
"Found rear motor mount had come loose and motor vibrating in cradle. Removed and replaced drive motor and blower wheel. Reassembled, tested, dryer operating properly.; used 1 279827 (Drive motor), and 1 WP694089 (Blower wheel) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Huntersville, NC 28078
Ryan S.
Job Details: 01/03/2024
Retuned to install new evap cover and control board. Installed part and reassembled unit. Unit working properly now. Verified cooling .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 01/03/2024
"Retuned to install parts ordered. Installed new gearcase, cam, belt and belt cover. Ran unit though diagnostic and all funtions working. Ran spin several times and unit working as designed. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT"
We serviced a
WHIRLPOOL DRYER
Model WGD87HEDW1
Near Cromwell, CT 06416
Jeremy B.
Job Details: 01/03/2024
Customers complaint is dryer taking too long tested and took cycling temps and ran diagnostics test. Burner lit every time cant duplicate any problems. The vent is clear. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Columbia, CT 06237
Jeremy B.
Job Details: 01/03/2024
Washer not filling properly. Keeps giving F8E1 found clean filters and valve getting power needs new valve. ; ordrng 1 W11513255 (Valve)
We serviced a
KITCHENAID OVEN
Model KODE500EBS20
Near Granby, CT 06035
Mike K.
Job Details: 01/03/2024
"Replaced high limit thermostat, tested bake and broil and both working fine"
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFSS2614QS6A
Near Easthampton, MA 01027
Chris B.
Job Details: 01/03/2024
Complaint that the ice dispenser is making loud noises while turning. Found no issues with the motor nor the bucket just needed to be installed back in correctly. Ran unit a few time and dispensed ice cubes and crushed as normal. No repairs needed. Collected trip fee.; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near East Longmeadow, MA 01028
Gary V.
Job Details: 01/03/2024
"Installed new Gearcase and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"
We serviced a
SAMSUNG WASHER
Model WF50K7500AW/A2 11
Near East Longmeadow, MA 01028
Gary V.
Job Details: 01/03/2024
"Installed new drain pump and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Springfield, MA 01104
Roger R.
Job Details: 01/03/2024
Found unit not connected to plumbing correctly and also leaning forward due to uneven floors recommended leveling unit and correctly connected water.
We serviced a
MAYTAG WASHER
Model MVW6500MW1
Near Suffield, CT 06093
Mike K.
Job Details: 01/03/2024
"Unit under 1yr wp warranty per service bench. No errors in history, ran self test and at end gave an f8e1, long fill. Ran quick wash tap cold and getting little water flow. Disconnected fill and water flow fine through connecting hose.; ordrng 1 W11614515 (Water valve assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Gastonia, NC 28054
Ryan S.
Job Details: 01/02/2024
Customer complained drawer wont open or close. Found slides defective. Replaced slides from ts. Reassembled and verified proper operation. Unit has authorization for PL.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM10
Near Charlotte, NC 28215
Ryan S.
Job Details: 01/02/2024
"Customer complained unit not cooling. Upon arrival found freezer was 9? and refrigerator was 39? checked frost pattern in freezer and found half frost pattern. Checked pressures and found low side in vaccum , found high side was only 65psi. Unit equalized at 15 psi. Compressor was warm but not hot. Called techline, sr# 7738140065 techline said to charge with nitrogen again and call back with results. Evacuated system and charged with 140psi nitrogen. Bubble tested all brazing spots and all around evap and around compressor and filter dryer. Nitrogen only went down to 138 in after 35 mins. Called tech line back. Techline documented findings and put unit in for review, unit non repairable. Informed customer whirlpool will contact after unit has went through review. Sr# 7738140065."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS245LX0
Near Charlotte, NC 28211
Jeff L.
Job Details: 01/02/2024
Replaced both parts ordered ran unit on rapid wash cycle all operations are normal. Checked unit for any fault codes there were none.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Denver, NC 28037
Ryan S.
Job Details: 01/02/2024
Customer complained of fAe4 error. Ran unit and confirmed complaint. Ordering new sump assembly. Scheduled return call for 1-9-23 pm. ; ordrng 1 W11460945 (Sump)
We serviced a
MAYTAG WASHER
Model MVWB865GW1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/02/2024
Complaint washer is making noises not making noises. I found f7e1 error only error in fault history I found slider clutch had become defective I replaced slider tested operation no additional issues found other than audio was turned off on ui causing no noise to occur at end of cycle. ; used 1 W10734521 (SLIDER) from stock
We serviced a
WHIRLPOOL RANGE HOOD
Model WVW73UC6LS
Near Fort Mill, SC 29707
Mitch H.
Job Details: 01/02/2024
"Attempted to install new filters, will go in but fall out if touched. Inspected and believe problem is with the installation. Seems that where hood attaches to back all that it either was not spaced correctly or tightened to firmly and distorted the frame. Advised customer and he said this same issue happened a another home in the development. He s going to talk with the builder."
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/02/2024
"Complaint dryer will not turn on at all. When power button is pushed or when dial is turned, I found incoming voltages are correct and proper. I found main control light is flashing. Everything else is checking out fine and ordering new user interface and control. ; ordrng 1 W11384511 (Ui) and 1 W11512515 (Control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Chicopee, MA 01020
Chris B.
Job Details: 01/02/2024
Complaint that the unit is not draining out correctly and clothes are still wet. Found transmission issues and very loud causing error code F7E7 motor rpm target. Ran diagnostic cycle and unit running normal but transmission is grinding heavily. Quoted parts and labor. Customer found price for parts and labor way too much. Collected trip fee.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ2
Near Belchertown, MA 01007
Chris B.
Job Details: 01/02/2024
Replaced all parts and unit working normal.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Plainfield, CT 06374
Amanda R.
Job Details: 01/02/2024
Replaced both ff door gaskets
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Fort Mill, SC 29707
Mitch H.
Job Details: 01/02/2024
"Removed and replaced console assembly, and motor. Tested, microwave operating properly. All components operating correctly."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC2
Near Fort Mill, SC 29715
Mitch H.
Job Details: 01/02/2024
"Removed and replaced air channel assembly and ACU. Plugged washer back in, immediately showed F3E1 water level sensor error. Unplugged and checked all connections to ACU, all good. Plugged back in, still had error. Will not enter diagnostics or run any tests. Checked pressure hose, no issues found. Reordering ACU and ordering pressure switch.; ordrng 1 W11316246 (Pressure switch) and 1 W11439664 (ACU)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Tega Cay, SC 29708
Mitch H.
Job Details: 01/02/2024
"Tested and ran all diagnostics for ice maker, valve, ice box fan, thermistor and bin sensor. No error codes, ice maker cycled and returned to home position correctly, valve actuated and filled correctly. Ice maker thermistor checked good. Bin sensor operating properly. All components and functions operating as designed. No issues found."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Rock Hill, SC 29730
Mitch H.
Job Details: 01/02/2024
Tested and ran diagnostics. Found F8E5 error code. Checked and found inlet hoses reversed. Corrected and ensured cold and hot were connected correctly. Ran control calibration and both manual and automatic test cycles. All functions tested good.
We serviced a
WHIRLPOOL WASHER
Model WFC682CLW0
Near Plainfield, CT 06239
Amanda R.
Job Details: 01/02/2024
Replaced both controls started empty cycle with both wash and dry
We serviced a
MAYTAG RANGE
Model MER8800FZ5
Near Killingly, CT 06239
Amanda R.
Job Details: 01/02/2024
complaint taking longer to cook things visually inspected bake element Went over convection bake and how its a hidden bake element how it can be calibrated heating normally
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near Windsor, CT 06095
Gary V.
Job Details: 01/02/2024
"Inspected and could not replicate any odors and did adjust broiler due to expansion noise while heating, all functions test normal at this time."
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Windsor, CT 06095
Gary V.
Job Details: 01/02/2024
"Inspected and found open high limit and thermal fuses, replaced fuses and dryer now working, however exhaust vent is clogged and outside flapper is broken and informed customer about additional issues.; used 1 WP3392519 (THERMAL FUSE), and 1 279816 (THERMAL KIT) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near South Windsor, CT 06074
Gary V.
Job Details: 01/02/2024
"Inspected and found multiple problems, wash pump no longer pumping and leaking from underneath, drain pump loud, filters need to be replaced and silverware tracks broken, will submit estimate and call.; rqstng P&A on 1 W11178672 (Wash pump) and 1 WPW10463906 (Filter) and 1 W10872845 (Filter) and 1 WPW10531320 (Drain pump) and 1 WPW10195240 (Track) and 1 WPW10195238 (Track)"
We serviced a
WHIRLPOOL WASHER
Model MVWX655DW1
Near South Windsor, CT 06074
Gary V.
Job Details: 01/02/2024
"Inspected and found suspension rods worn out, will submit estimate and call with return date.; rqstng P&A on 1 W11130362 (Suspension rods)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Windsor, CT 06095
Gary V.
Job Details: 01/02/2024
"Inspected and found multiple problems, freezer fan motor not running, freezer light broken, and no indicator light in ice optics. Customer only wants fan motor replaced at this time. Will order part and return .; ordrng 1 W11109595 (Freezer evap motor)"
We serviced a
KITCHENAID RANGE
Model KFEG500EBS6
Near Charlotte, NC 28214
Robert A.
Job Details: 01/02/2024
"No one answer my call ahead phone call or the door when I arrived. I called the office, they reached her by phone call. She said, Im going to let them you the tech is there. I waited another 15min and knocked again, no one answered the door. I tagged the door and moved along. I did not diagnose the unit.; O-emld tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Charlotte, NC 28214
Robert A.
Job Details: 01/02/2024
Cx complaint that the unit is leaking water from under the unit. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues or leaks. There was moisture found on the floor under the sink. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MHW8630HC0
Near Lancaster, SC 29720
Jonathan J.
Job Details: 01/02/2024
I replaced main control and dispenser assembly. I tested operations everything sounds normal and is working properly as of right now. No abnormal things seen or found no leaking either.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, CT 06010
Chuck M.
Job Details: 01/02/2024
Replaced wash motor and tested. Dishwasher checked ok. Showed customer it works.
We serviced a
KITCHENAID RANGE
Model KODE900HSS00
Near Rock Hill, SC 29730
Jonathan J.
Job Details: 01/02/2024
"Complaint whenever upper oven is used in the lower oven is turned on lower oven will turn itself off. I found F2 1 error code and F6E4. Error code and diagnostics. Fault history. Lost communications and stuck button. I am ordering a new user interface stainless steel And main control. No additional issues found with oven heating elements at this time. All voltages are proper.; rqstng P&A on 1 W11294388 (Control), ordrng 1 W11399172 (Ui ss)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS00
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 01/02/2024
"Complaint, F1 E5 inverter failure, F6e0 lost communications error code. I found complaint true cleared error codes verified magnetron is OK and has not melted waveguide. unit will need Maggotron microwave inverter microwave. Appliance manager and main control to fix. No additional issues found with unit today. Oven has been working fine. ; ordrng 1 WPW10486188 (Appliance manager microwave) and 1 W10217711 (Inverter) and 1 W11346197 (Magnetron) and 1 WPW10632435 (Main control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Indian Land, SC 29707
Jonathan J.
Job Details: 01/02/2024
Complaint dishwasher makes a crackling noise then will not turn on I found black power lead was not properly secured at terminal block install error screw holding lead was finger tight causing lead to arc spark witch is noise customer was hearing causing unit to not operate. I secured leads at terminal block both white and black tested operation performed a diagnosis cycle no additional issues found no error codes found in fault history either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Indian Land, SC 29707
Jonathan J.
Job Details: 01/02/2024
"Complaint, not dispensing water out of door not making ice. Just replaced water filter no change. I found Val failure replaced valve. Also found filter is clogged. Has white cyst like debris coming out of filter when shaken also has sand. Like debris and black floating debris when shaken. No additional issues found her refrigerator. Icemaker is cyclingand filling test 44 and test 45 just fine dispenser is dispensing water now. No issues with filter removed. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Rock Hill, SC 29732
Mitch H.
Job Details: 01/02/2024
"Arrived attempted to install cover assembly. Bottom cover fits and operates properly. Next one up however hits fan scroll cover and will not lock in place. Checked and confirmed correct part number was ordered and received. Checked and confirmed cover was installed correctly. Could possibly order fan scroll cover, possible design flaw. Not ordering any additional parts at this time. Customer is going to contact Kitchenaid and Queen City appliance to see if they can get unit replaced."
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details: 01/02/2024
"Checked and found drive belt shredded and off. Inspected, found pieces of belt inside cam and cam gear damaged, replaced cam and belt. Tested, all functions now operating properly.; used 1 W11239857 (Belt), and 1 W10721967 (Cam) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM01
Near Clover, SC 29710
Mitch H.
Job Details: 01/02/2024
"Removed and replaced compressor. Charged with nitrogen, checked all solder joints and other components for leaks. None found. Allowed unit to sit under pressure for 15 minutes. No loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge of 134A refrigerant. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR , used 1 W11506635 (Coupler) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Ashford, CT 06278
Amanda R.
Job Details: 01/02/2024
Replaced control installed new light bulb tested operation normal
We serviced a
MAYTAG WASHER
Model MHW5630HW0
Near Mansfield, CT 06268
Amanda R.
Job Details: 01/02/2024
Has power coming to unit outlet good needs new controls ; rqstng P&A on 1 W11322901 (Control) and 1 W11325569 (Ui)