We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
07/08/2024
Keeps giving F2E2 all connections secure. Tried to reset with no luck. ; ordrng 1 W11419056 (Control panel)
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDRS
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
07/08/2024
Defrost drain clogged causing water to leak. Cleared drain. All checks ok.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW07
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
07/08/2024
Freezer is packed with food and there is heavy ice build up on the evaporator. Customer must remove food and shut freezer off so ice melts so we can come back and properly diagnose. ; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Cornelius, North Carolina 28031
Ryan S.
Job Details:
07/08/2024
Came to install parts ordered by previous Tech installed new basket and hub. Had to cut out old wash plate and installed new wash plate .calibrated unit to control board to new parts.ran service mode and all functions work as designed verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Waterbury, Connecticut 06705
Jimmy R.
Job Details:
07/08/2024
"Checked over unit an found washer would come in and start but never wash and display close lid, checked strike and found broken causing unit to think lid is up and not closed. Replaced strike recalibrated control and leveled unit ran a wash and all functions are now working to specs ; used 1 W11457841 (Strike) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
07/08/2024
"Replaced outer tub,basket,cam kit and hub ran unit thew a calibration cycle and found agitator would only move back and forth never washing checked actuator and found capacitor smashed hub not moving and stuck in place, replaced both parts and same issue unit would not wash wile looking at Gearcase found entire cabinet bent on the bottom of the legs this is causing unit to not balance and when spinning tub is running in top. Unit is going to need a new cabinet and top customer is calling where was purchased and will let know about replacing parts they where going to take the unit back witch is a good idea its damaged badly and should have never been sold.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HW0
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/08/2024
Customers complaint is washer leaking and damaging cloths. Inspected basket and found a rusted washer with jagged edges that could be damaging cloths. Removed and then tested for leaks and couldnt find any leaks. Ran bulky cycle and clean cycle all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/08/2024
Freezer door not closing causing frost. Adjusted door and its closing good now all checks ok.!
We serviced a
KITCHENAID RANGE
Model KFEG500EWH7
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
07/08/2024
"Installed new glass bracket and screws due to old one bent, checked over all operations and unit is working to factory specs"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
07/08/2024
I replaced door customer approved no damage to door no further issues found with refrigerator cooling or any additional issues reported at this time.; used 1 WP4373559 (FITTING 5/16-1/4) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/08/2024
"Spoke with cs, the unit failed on first sanitize cycle after last repair when control was replaced. Unit had heater working in diagnostic and did not give error. Cs has unit running for us on arrival.Cancelled and checked water temp sensor, showing 17kohms when removed, about 80 degrees which is correct, heater at 16.5 ohms, which is correct. Unit gives error when sensor is unplugged, reading sensor.Verified connectivity on sensor from end to end.Called techlineSr# 7739443448Went through checks again, heater checking fine, this time sensor failed to read from board. Intermittent wire failure/break in line.Ordering harness and heater assy, will have control on return as well just to have on hand. 2x time, 2x person.; ordrng 1 W11314664 (Heater) and 1 W11557918 (Harness) and 1 2xtime (2x time) and 1 Twoperson (Two person)"
We serviced a
ELECTROLUX DRYER
Model EFDE317TIW0
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/08/2024
"Replaced the left and center rear supports, different design/size so replaced posts as well. Replaced idler pulley. Continued load cs had on arrival and no screeching sound heard."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GARF30FDGB01
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
07/08/2024
"Unit not cooling frost on evap cover, cleared and removed, evap fan running, evap clogged. 7k ohm on evap thermistor, 36 ohm on heater. 0.2ohm through heater leads. Put unit into diagnostic and turned heater on, verified heater operation.Cleared evap. Possible door not closed or control failure. Ordering control and sensor. Control special order. Office to contact cs when parts come in to schedule return.; ordrng 1 W11496888 (Control) and 1 WPW10383615 (Thermistor)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Tolland, Connecticut 06084
Amanda R.
Job Details:
07/08/2024
4/2 error not drying the right connector for heater element unplugged reattached connector to heater
We serviced a
WHIRLPOOL COOKTOP
Model KCGC506JSS00
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
07/08/2024
Left parts there need second tech console has screws on side that need to be removed to access valves customer wants new grates and knobs explained that would not be covered ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GBS0
Near Manchester, Connecticut 06042
Amanda R.
Job Details:
07/08/2024
Customer wanted upper rack as well also bent and rusty replaced lower rack and console ; rqstng P&A on 1 WPW10312792 (Upper rack)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
07/08/2024
Not cooling heavy frost on evaporator defrosted brown wired not connected fixed connection should freeze normally by tomorrow
We serviced a
WHIRLPOOL DISHWASHER
Model KDFM404KPS0
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
07/08/2024
10/2 7/1 8/4 9/1 errors not filling checked errors drain pump just running no water in drip pan ran automatic test fills wash motor not running getting power needs sump assembly ; rqstng P&A on 1 W11416362 (Sump)
We serviced a
WHIRLPOOL OVEN
Model KEBS209BSS00
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
07/08/2024
Replaced upper oven inner glass operation normal
We serviced a
WHIRLPOOL DRYER
Model WED95HEDU1
Near Charlotte, North Carolina 28204
Mitch H.
Job Details:
07/08/2024
"Confirmed squealing noise. Disassembled dryer, removed all rollers and idler. Installed new dryer kit. Reassembled, tested, dryer now operating properly and quietly.Used 1- 4392067 dryer kit from t/s. Collected for repair on cc.; used 1 4392067 (Dryer kit) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
07/08/2024
Called tech support. SR# 7739443448. All notes are in Mikes ticket.; O-emld tckt
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDT665SGN0BB
Near Springfield, Massachusetts 01109
Chris B.
Job Details:
07/08/2024
Replaced parts and unit working normal.
We serviced a
MAYTAG RANGE
Model MER8775AS0
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
07/08/2024
Complaint that the oven is not heating. Found bad harness wire and element. Quote parts and labor. Customer will let us know if they will have the range repaired. Collected trip fee.
We serviced a
GE REFRIGERATOR
Model GSL25JFPABS
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
07/08/2024
Complaint that the unit is not cooling properly. Found bad frost pattern on the evaporator and fan not running. Quoted parts and labor. Customer prefers not to work on it for the price. Collected trip fee.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
07/08/2024
"Complaint that the washer is very noisy while agitating. Found bad gear case and hub. Will order all parts for approval.; rqstng P&A on 1 W11454734 (Gear Case) and 1 W10721967 (Clutch) and 1 W11239857 (Belt) and 1 W10913953 (Actuator) and 1 W10528947 (Hub Drive) and 1 W10752283 (Wash Plate) and 1 2xFrameJob (2x Frame Job) and 1 W10752187 (Screw), states that autho needed"
We serviced a
WHIRLPOOL DISHWAHER
Model WDF520PADM9
Near Suffield, Connecticut 06093
Gary V.
Job Details:
07/08/2024
"Inspected and found wash pump turning on intermittently, needs wash pump and harness connector, will submit estimate and call.; rqstng P&A on 1 W11025157 (Wash pump) and 1 W11227372 (Pump Harness connector)"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near East Granby, Connecticut 06026
Gary V.
Job Details:
07/08/2024
"Inspected and found tub with water and lid locked, drained water, no fault codes or problems found, ran calibration and auto, all functions test normal at this time."
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
07/08/2024
"Return to install new user interface, panel and lid lock installed parts and ran service diagnostics all functions working as designed lid lock working properly verified proper operation of"
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model WMH53521HZ-4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
07/08/2024
Turn to install control board install control board light under unit out working as designed verified proper operation
We serviced a
GENERAL ELECTRIC DRYER
Model GTD72EBSN0WS
Near Denver, North Carolina 28037
Ryan S.
Job Details:
07/08/2024
Customer complaint unit barely heating not drying clothes found defective element. Element not yet received ordering element for customer. Office will call job is authorized and part comes in.; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Cramerton, North Carolina 28032
Ryan S.
Job Details:
07/08/2024
"Customer complained unit not cooling properly. Found ref sec 50? and feezee 35?. Found freezer evap fan not running. Could get fan to run when pushing blade but wont restart. Needs new evap fan. Has proper voltage to fan motor. Ordering fan motor, informed customer office will call when job is authorized and part comes in. ; rqstng P&A on 1 WP2315549 (Fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHW0
Near Windsor, Connecticut 06095
Ruben C.
Job Details:
07/08/2024
"Checked unit found rack adjusters broken replaced adjusters then found wash motor is not pumping enough water and delivery tube has one of the holes is not being closed by flap ordering motor tube also rack stops are broken ordering 2 stops; rqstng P&A on 2 WP8565925 (Rack stops)s and 1 WPW10340542 (Delivery) and 1 W11087376 (Wash motor), used 1 W10712395 (ADJUSTER) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Windsor, Connecticut 06095
Ruben C.
Job Details:
07/08/2024
Checked unit found gearcase making noise and spinning while agitating could not get washplate off ordering washplate gearcase and splutch ; rqstng P&A on 1 W11449840 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W10902814 (Washplate)
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Windsor, Connecticut 06095
Ruben C.
Job Details:
07/08/2024
Checked unit found basket is off center severely and getting actuator error could not get agitator off will have to chisel out ordering basket agitator gearcase. Splutch and actuator ; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10721967 (Splutch) and 1 W10752187 (Screw) and 1 W11550891 (Agitator) and 1 W10752719 (Basket)
We serviced a
GE MICROWAVE
Model PVM9005SJ2SS
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
07/08/2024
"Found the fan running all the time needs new pcb board , also found there burnt out door switch lower.Cust buying new"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Northampton, Massachusetts 01060
Mike K.
Job Details:
07/08/2024
Unit not starting. Found broken door switch.Ordering switch ; schdld next appmnt for 7/12 FRI AM
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
07/08/2024
Checked unit found error code for actuator was not agitating replaced actuator tested operation normal ran diagnostics normal cleared codes; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
07/08/2024
Replaced drain hose and no leaks detected.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Pelham, Massachusetts 01002
Chris B.
Job Details:
07/08/2024
Replaced burner and unit Cycling normal. Good heating present.
We serviced a
GE REFRIGERATOR
Model PWE23KSKGSS
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
07/08/2024
Found ice maker leaksTemp -2Needs ice maker ; ordrng 1 WR30X28682 (Icemaker)
We serviced a
SAMSUNG REFRIGERATOR
Model RS265TDRS/XAA02
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/08/2024
Found the fridge isnt going through defrost steamed as much as could Found fan not working cant get back panel off in fridge Only fan and sensor available back panel complete nlaAdvised customer high risk back panel will break when putting parts inCust buying new is 12 years
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/08/2024
"Found error for ice maker E 5 thermistor in ice maker open, replaced icemaker complete; used 1 W11658802 (Icemaker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Kannapolis, North Carolina 28081
Jenn F.
Job Details:
07/08/2024
Replaced the main control and UI. Tested the evap fan and damper. Tested ok. Part left with the customer.
We serviced a
JENN-AIR RANGE
Model JGS1450FS0
Near Grafton, Massachusetts 01519
Aimee
Job Details:
07/08/2024
Installed new igniter and pre heated on bake found the fan for convection not working alsoNeeds covection fan when in bake could only see half ring and fan was t coming on was heated to 250; rqstng P&A on 1 W11441001 (Convection ring)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Kannapolis, North Carolina 28083
Jenn F.
Job Details:
07/08/2024
Replaced Main control board. Calibrated control. Tested ok.
We serviced a
SAMSUNG RANGE
Model ne59m4310ss/aa
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
07/08/2024
"Front right burners stays on high and hot burner never goes out.; rqstng P&A on 2 DG47-00063A (Burners)s and 1 DG47-00063A (Switch) and 1 DG44-01006B (Right infi switch), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JS3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
07/08/2024
"Checked unit getting 220volts. Getting 120 volts to control but control is not sending voltage to elements left element with cust ordering control; ordrng 1 W11594224 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
GENERAL ELECTRIC DRYER
Model GFD85ESPN0RS
Near Norfolk, Massachusetts 02056
Aimee
Job Details:
07/08/2024
"Installed new wheels , pulley and belt with harness Tested complete"
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Ellington, Connecticut 06029
Gary V.
Job Details:
07/08/2024
"Installed main acu and ui panel, cycled and tested fine."
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Manchester, Connecticut 06042
Jeremy B.
Job Details:
07/08/2024
"Washer not agitating. Ran self test and washer never agitated or spun. Found 0vac at motor. Actuator keeps clicking. Replaced and tested now getting 120vac at motor but motor not powering on. Will order new motor and control. Verified DOP. ; ordrng 1 W11633362 (Control) and 1 W11283592 (Motor), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
07/08/2024
Washer not spinning out properly keeps going off balance. Suspension bouncy and basket wobbles. Will order and replaced. ; ordrng 1 W11513244 (Basket) and 1 W11130362 (Suspension)
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
07/08/2024
Bearing bad on unit quoted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
07/08/2024
"Issues with door staying closed, workin fine to day, door is hitting some items on shelf, more bed them, also very close to freezer door with handles almost touching, could change with weights of products in door, adjusted freezer door to give more space. Raised feet to tilt unit a little more to rear for door closing to work better. Door opening and closing/sealing fine."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, North Carolina 28217
Mitch H.
Job Details:
07/08/2024
"Tested and checked all wiring and electrical connections. No frayed wires, no shorts, no issues found with any wiring or components. Checked wall outlet, has correct voltage. Customer says dryer doesnt trip breaker immediately, runs for awhile then trips.Checked breaker and found dryer is connected to a 20 amp breaker. Breaker is undersized for dryer. Explained to customer and showed them in manual that dryer should be connected to a dedicated 30 amp circuit. Customer is going to contact builder.Called tech line spoke to Brandon SR# 7739443603 documented findings."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS00
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
07/08/2024
"Checked over unit and found both sections not cooling removed evaporator covers in both sections and no frost patterns. Checked compressor in steps 40 found compressor running and valve cycling but compressor not pumping Freon, advised customer it is way to hot in area fridge is in I placed a fan running to circulate air this will help but with out fan unit will not run correctly and it will over heat and shut down, unit will need new compressor kit, drier, process stub and valve with extra time this compressor it not easy to change and will need to be taken slowly. Parts tentative p/a ; ordrng 1 W11592009 (Compressor kit) and 1 W11109499 (Drier) and 1 W11506635 (Coupler) and 1 W11429989 (Valve), states that autho needed"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
07/08/2024
"Unit not draining, giving sd errors. Verified water is in tub and pump running, but not draining or at least draining very slowly.Found obstruction in drain trap, cleared and tested in normal cycle, let fill then cancelled and drained fine.Tested on bulky cycle, cancelled after filling and drained fine.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
07/08/2024
Complaint that the dryer is not tumbling. Found bad belt. Quote parts and labor. Will order part for return visit.; ordrng 1 LB1655 (Belt)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
07/08/2024
Installed tub. Ran unit did not see any leaks cust will run unit to make sure before securing unit
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ3
Near Ellington, Connecticut 06029
Gary V.
Job Details:
07/08/2024
"Inspected and found temps getting to preheat within proper time frame, also found debris on coot top surface and cleaned off. Cycled and tested fine."
We serviced a
WHIRLPOOL DISHWAHER
Model KDTM704KPS1
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
07/08/2024
After pressing start and closing the door the ui panel will flash and dishwasher will stop. Replaced UI and its still not working correctly needs new main control also. ; rqstng P&A on 1 W11629916 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
07/08/2024
"Cs has replaced the venting and last week stopped heating altogether. Tested on timed dry and verified not heating. 240vac at terminal, unit is tumbling.. found 240vac at element, open element.Replaced and unit tested fine be, heating properly in timed dry; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
07/08/2024
"Shifter fault motor fault pressure sensor fault control shorted needs to be replaced ; ordrng 1 W11603810 (Control), used 1 W10913953 (ACTUATOR) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Wallingford, Connecticut 06492
Jimmy R.
Job Details:
07/08/2024
"Ran dryer threw a cycle and found unit would heat up but when reaching last 15 min it would shut off and continue to count down not drying clothes, checked venting and found some lint cleaned and checked controls finding relay on control getting super hot to touch then kicking off once it cooled down it would click and come back on and work normally. Will order new main control and touch panel, parts tentative p/a ; ordrng 1 W11525997 (Control) and 1 W11419056 (Control panel)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
07/08/2024
"Tested unit and found when machine would spin it would shake and move on customer making a loud noises, checked balance and found unit tipped to one side making tub bounce off cabinet, adjusted legs and level machine to stay in place ran a calibration cycle and unit is now spinning normally. Advised customer on loading unit with even loads and balancing them out if unit starts to bang advised to pause and reset clothing then restart unit."
We serviced a
JENN-AIR REFRIGERATOR
Model JF36NXFXDE01
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/08/2024
Customer stated lights out in refrigerator special project covers lights/led modules . replaced all LED modules. . Verified proper operation.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
07/08/2024
Returned to install led module ordered. Installed part. Verified proper operation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, North Carolina 28217
Mitch H.
Job Details:
07/08/2024
"Customer said on arrival that dishwasher is operating properly and does not need service. Confirmed operation, no issues."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
07/08/2024
Complaint center agitator broke apart in the middle of the wash cycle. I found complaint true unit will need center agitating cone. No additional issues seen or found at this time with washing machine. No additional issues reported by customer either. ; schdld next appmnt for 7/10 WED AM
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KBL0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
07/08/2024
Complaint dishwasher wont operate I found error codes 8-4 9-2 I cleared codes found door gasket has failed in top left corner I replaced gasket tested operation no leaking no further issues found. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ05
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
07/08/2024
Checked and found noise coming from damper opening and closing. Needs damper. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 7/11 AM. Collected full amount on cc.; ordrng 1 W11236851 (Damper)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHV03
Near Charlotte, North Carolina 28273
Mitch H.
Job Details:
07/08/2024
Tested and ran diagnostics. Found noise coming from damper opening and closing. Unit operating properly at time of f visit. Customer had video of issue. Ordering damper and main control. Checked part availability and scheduled return for 7/11 PM ; rqstng P&A on 1 WPW10479155 (Damper) and 1 W11224256 (Control)
We serviced a
JENN-AIR MW/OVEN COMBO
Model JMW3430WS02
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
07/08/2024
Tested and found control only showing JennAir logo. No response from control. Will not enter diagnostics of perform any operations. Needs console. Advised customer that because unit will not respond I cannot check other components. Quoted customer for repair and saved estimate. Customer declined repair and said they would purchase new. Collected for service call on cc.
We serviced a
WHIRLPOOL WASHER
Model WFW9500TC01
Near Watertown, Connecticut 06795
Jimmy R.
Job Details:
07/08/2024
"Ran washer and found machine would not pump out any water and pump noisy, checked drain and found impeller had broken off causing unit to not drain and error out. Replaced faulty pump and ran unit threw a wash and drain checked pump and water is now draining and unit is operating to factory specs ; used 1 280187 (DRAIN PUMP) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GUD27ESSM1WW
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
07/08/2024
"Customer complained unit wont start started unit and would not proceed after fill, closed lid after inspection abdunit started. Ordering lid lock and lid lock harness due to intermittent issue with lid lock . Informed customer office will call when parts come in. ; ordrng 1 WH44X10288 (Lid lock) and 1 WH19X27244 (Lid lock harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
07/08/2024
Complaint door falls I found rh hinge spring is failed customer declined repair is going to pursue alternative options. ; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS04
Near Matthews, North Carolina 28105
Jonathan J.
Job Details:
07/08/2024
I replace user interface tested operations no additional issues found with Microwave or oven at this time
We serviced a
KITCHENAID FREEZER
Model KRMF536RPS00
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details:
07/08/2024
Checked and found refrigerator compartment cooling properly. Found freezer evaporator completely frozen. Tested and found evaporator fan not working correctly and unit not defrosting. Ordering evaporator fan and defrost heater. Checked part availability and scheduled return for 7/12 AM ; ordrng 1 W11603851 (Evaporator fan motor) and 1 W11575359 (Heater)
We serviced a
SAMSUNG WASHER FRONT LOA
Model WF42H5200AW/A2
Near Coventry, Connecticut 06238
Amanda R.
Job Details:
07/08/2024
Unit not draining correctly quoted for new drain pump
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEQ5
Near Enfield, Connecticut 06082
Mike K.
Job Details:
07/05/2024
"Icemaker not working, was off on arrival and they said they turned it off when temp alarm went off the other day, they believe they might have had bag in freezer keeping door from closing, they also have a torn W11396037 gasket right $225.03 allowing a small leak.Temps good on arrival. Turned on icemaker and went through two harvest cycles on its own, just kept running, and did not call for water. Quoted for. Icemaker, approved. Replace and unit harvested and called for water properly. Let cs know price of gasket, but will monitor at this time.; used 1 W10882923 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near Enfield, Connecticut 06082
Mike K.
Job Details:
07/05/2024
"Verified unit is running, but not heating.Verified 240vac at terminal. Found open heater assy, verified 240vac to heater.Quoted for heating element.. approved.Replaced and unit heating fine in testing.; used 1 WP3387747 (ELEMENT) from stock"
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS05
Near Denver, North Carolina 28037
Ryan S.
Job Details:
07/05/2024
Customer complained spark started on unit when she wasnt using it. Found one switch was getting hung up sending voltage to spark.. ordering switch harness . Informed customer Office will call when park comes in.; ordrng 1 W11561449 (Switch harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Mooresville, North Carolina 28117
Ryan S.
Job Details:
07/05/2024
customer unit not cooling. Found freezer was freezing up evaporator inspected evaporator and found wire to heater was broken ordering heater with harness scheduled. Return call for 7-12-24 am. ; ordrng 1 W11650661 (Heater w harness)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near Stafford, Connecticut 06076
Mike K.
Job Details:
07/05/2024
"Unit not turning on, had stopped mid cycle. Unplugged on arrival. Plugged in and only getting 120 vac at terminal. Same at outlet, opened and found leads burnt out. Showed cs and explained service call is good for 30 days, if electric is repaired and still having issue to contact us."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Union, Connecticut 06076
Mike K.
Job Details:
07/05/2024
"Replaced sump assy and harness secure. Ran test cycle and filled, wash motor running, cancelled and drained fine. Ran service cycle to reset. Completed and verified heating."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
07/05/2024
Replaced seperator chute and ice bin tested operation normal ice maker harvested after repair
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hartford, Connecticut 06114
Ruben C.
Job Details:
07/05/2024
Canceled service Cust does not have receipt unit is from rent a center will have to get receipt with store name model and date o rental
We serviced a
WHIRLPOOL MICROWAVE
Model WML55011HS07
Near Windsor, Connecticut 06095
Ruben C.
Job Details:
07/05/2024
Checked unit no power to unit fuse keeps blowing will need to bring down unit putting into p/a for helper ordering interlock filter board fuse high voltage diode and capacitor unit worked for 2 weeks when fuse replaced last service; rqstng P&A on 1 W11213318 (Capacitor) and 1 W11256462 and 1 WPW10531156 (Filter board) and 1 W11707984 (Fuse) and 1 W11493414 (Interlock) and 1 Helper (Helper)
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Canton, Connecticut 06019
Ruben C.
Job Details:
07/05/2024
Replaced drain pump tested operation normal ran diagnostics normal draining and spinning normal fills normally
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near East Hartford, Connecticut 06118
Ruben C.
Job Details:
07/05/2024
Checked unit found unit in not properly installed pooling small amount of water to the front informed cust this an install issue also mention drying cycle will not dry walls of inside unit completely also must to use jet dry instruct is now fullfilled
We serviced a
WHIRLPOOL WASHER
Model WFW9550WW10
Near East Windsor, Connecticut 06016
Mike K.
Job Details:
07/05/2024
"Unit has been giving an f71 error code, u/I just gives a faint blink until codes comes up. Cs has replaced the mcu.Was able to verify the error code. Unit will not go into service mode. Harness connectivity from u/i to cc you is good on both harnesses.Quoting for ccu/ u/i and labor. Denied . Collected for service call only."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGHS2631PF5A
Near Windsor Locks, Connecticut 06096
Mike K.
Job Details:
07/05/2024
Replaced water valve and not leaking when dispensing water. Cs to monitor ; dspstn on spec-tagged invntry: 1 242252702 VALVE
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Simsbury, Connecticut 06070
Mike K.
Job Details:
07/05/2024
"Service call covered by authorization W1BMLG1WL1 .Complaint of unit not shutting off, keeps running with wash light on. Happened after a cycle ended wet, tried to spin out and occurred. Had unplugged/plugged in and ran quick wash, did same near end of cycle. F2e1 only error in history. Ran diagnostic cycle.Completed fine.Ran second time and completed fine. Recalibrated and ran third time fine, unit empty but tipping to do visual inspection caused unit to go into manual drain and if going into repeated manual drains could be what unit is doing. Lower visual inspection fine, all looks good. Suspension tests fineAlso goes into drains each time entering diagnostic cycle and ran intermittently during recalibration in section of test it normally does not, still running after cycle complete Pressure tube is clear, no damage found to tube.Documented with techline.Gave findings and issues. Stated it is most likely by too much so, suggest no more then two tablespoons of soap and to run clean cycle with affresh once a month.Sr#7739438691; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL DRYER
Model LDE712
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/05/2024
Im installed new cycling thermostat. Tested and dryer heating and seems to be working fine.
We serviced a
JENN-AIR BEVERAGE CENTER
Model JUW248LBRS00
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
07/05/2024
Temp not dropping below 65 found the condenser coil clogged with dog hair and the condenser fan not running. Was able to spin the propeller and fan started but very weak. Recommend replacing condenser fan motor.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
07/05/2024
Washer not spinning out. Hub is worn. Shaft in gear case stripped. Cam and actuator just clicking. Requesting autho on parts. ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10528947 (Hub) and 1 W10902814 (Washplate) and 1 W10913953 (Actuator) and 1 W10721967 (Cam kit)
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHB2750TD
Near Holliston, Massachusetts 01746
Aimee
Job Details:
07/05/2024
"Handles needed to be tightened and ice bucket not switching back to cube broken bucket.Cust want couple shelfs explained not covered ; rqstng P&A on 1 242093006 (Ice bucket), states that autho needed"
We serviced a
GE REFRIGERATOR
Model ZIS420NXB
Near Franklin, Massachusetts 02038
Aimee
Job Details:
07/05/2024
"Called Cust 30 min call ahead , Cust stated cancelled call and would call if need"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ1
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
07/05/2024
Range not heating properly and making abnormal noise. Tested bake and broil element and they are good. The control isnt cycling properly. Will order and reaver main control and sensor at the same time. The convection fan is making an internal abnormal noise needs new fan. ; rqstng P&A on 1 W11536793 (Control) and 1 WPW10181986 (Sensor) and 1 W10860189 (Fan)
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near South Windsor, Connecticut 06074
Jeremy B.
Job Details:
07/05/2024
Dryer not drying cloths but heating. Customers vent is clogged. Recommend customer clean vent.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KBS2
Near Vernon, Connecticut 06066
Jeremy B.
Job Details:
07/05/2024
Customers complaint is dishwasher leaking. Tested water and its 119 wash arms secure. Dishwasher level and not leaning fwd called tech support and documented my findings was given this SR#7739436745 will order and replace lower door seal and door gasket. ; ordrng 1 W11664713 (Lower door seal) and 1 W11483553 (Door seal)