Service History 336 - Advantage Appliance Repair

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/12/2023

Installed new parts and ran self test all checks ok.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/12/2023

Installed new doors all checks ok.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/12/2023

Washer not filling properly and keeps giving low flow error. Removed supply hoses and found good pressure and found screens clear. Ran self test and cold water entering slow. Replaced cold valve and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11316256 VALVE (COLD)

We serviced a

WHIRLPOOL DRYER

Model WGD8200YW3

Near Holyoke, MA 01040

Mike K.

Job Details: 06/12/2023

"Replacement motor is missing pulley/restrainer, removed defective motor and attempted to remove its pulley/restrainer to transfer, would not come off, tried removing equivalent from a different stock motor and would not come off. Contacted office and though part diagram shows those included, motor assemby photos look like they are not.Per office will order missing components at no charge to customer.Did find blower drive belt cracking, drum belt looked good. quoted for belt, approved and added to return trip and paid for addition part (belt).; ordrng 1 WP3393657 (Belt restrainer) and 1 WP8547171 (Motor pulley) and 1 WP8544742 (Blower belt)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Portland, CT 06480

Jeremy B.

Job Details: 06/12/2023

Customers complaint is washer not completing cycle. Found F8E1(long /no fill) checked hot and cold supply and its good. Found screens clear. Ran self test and calibration all checks ok.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near New Hartford, CT 06057

Ruben C.

Job Details: 06/12/2023

Checked unit cold water valve had build up in screen cleared screen tested normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FKSS02

Near West Hartford, CT 06107

Ruben C.

Job Details: 06/12/2023

Checked unit found water tube for ice maker frozen defrosted tube tested operation normal ice maker received water and harvesting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near New Britain, CT 06053

Ruben C.

Job Details: 06/12/2023

Checked unit found mullion at bottom of fridge separated from liner called techline 7736608785 beyond repair being submitted for review

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Bristol, CT 06010

Ruben C.

Job Details: 06/12/2023

"Checked unit found gearcase leaking oil could get agitator off ordering gearcase inner basket agitator rotor and stator ; rqstng P&A on 1 W11185701 (Gearcase) and 1 W10897040 (Rotor) and 1 W10897050 (Stator) and 1 W11093899 (Agitator) and 1 W10625252 (Screw) and 1 W11178227 (Inner basket), states that autho needed"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near East Granby, CT 06026

Gary V.

Job Details: 06/09/2023

"Inspected and found ui panel harness loose inside door connector to main acu, plugged together properly, unit now working properly. Also water feed line has defective O-ring and informed customer."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Agawam, MA 01030

Mike K.

Job Details: 06/09/2023

"Replaced control and wire harness. Tested in quick wash, went through fill and into wash fine. Cancelled and drained fine. Tested in normal and did same. Verified both hot and cold valves working and lines connected correctly to unit.Ran drain and spin and worked fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Windham, CT 06226

Amanda R.

Job Details: 06/09/2023

Not freezing heavy frost on evaporator explained need to take everything out of freezer and defrost unit

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Mooresville, NC 28115

Jenn F.

Job Details: 06/09/2023

New construction home. Complaint really loud noise on start up. Found the rear motor mount not secured causing the motor and blower wheel to hit. Secured the mount. Tested ok.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/09/2023

Complaint dryer is not heating. I found venting restriction causing heater. Issue to occur on element found element is open. I found all thermal cut outs are fine with no issues I replaced heater tested operation dryer is now working fine vent to house is heavily restricted.; used 1 WP3387747 (ELEMENT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Waterbury, CT 06702

Ruben C.

Job Details: 06/09/2023

They did not have receipt of purchase cancelling service they said whirpool said it was covered they have to contact whirlpool

We serviced a

KITCHENAID DISHWASHER

Model F45122614

Near Thomaston, CT 06787

Ruben C.

Job Details: 06/09/2023

Checked unit did not find any problem with unit started working normally

We serviced a

LG REFRIGERATOR

Model LFXS29766S/00

Near Chicopee, MA 01020

Mike K.

Job Details: 06/09/2023

"Recovered r134a and had a pretty good charge in unit, definitely should have been cooling some so pointing towards compressor. Unplugged and updated software, said completed successfully.Replaced compressor and drier, pulled into a vacuum, held for 10+ minutes. Charged with 5.2 oz r134a. Unit not cooling, not pulling vacuum, staying around 5 and 85 on high side. Pulled refrigerant and charged again and simular, no cool. Spoke with Randy possible obstruction, though should eventually pull vacuum, possible bad compressor. Reordering compressor, will mark jig and Evap to bring back just in case.Did collect for jig as that was not collected for initially. Evaporator has not been used yet and has been paid for.Office to contact to schedule return; ordrng 1 Tca38151706 (Compresssor) and 1 2xtime (2x time) and 1 Wpw10143759 (Drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Amherst, MA 01002

Mike K.

Job Details: 06/09/2023

"Unit under 1yr wp warranty, took photo of receipt.Complaint of top rack not cleaning well.Spray arm looks to be clear, filter clear,ran normal cycle.Wash motor is running, no see spray arm movement from upper spray arm, wiring looks good replaced sump assy. Water flow much increased nd spray arm movement verified ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Amherst, MA 01002

Mike K.

Job Details: 06/09/2023

Replaced cracked cooktop and verified each burner working and cycling

We serviced a

WHIRLPOOL DRYER

Model WED75HEFW1

Near Northampton, MA 01060

Mike K.

Job Details: 06/09/2023

"Unit will not turn on, no voltage at terminal or at wall, breaker is on, cycled and still same. Electrical issue. Will need to have electrical remedied and if still having issues set up return call"

We serviced a

MAYTAG DRYER

Model MGD5630HC0

Near Cornelius, NC 28031

Mark C.

Job Details: 06/09/2023

Unit is leaving brown streaks on the clothes due to carbon deposits on the hot air duct. Duct should be covered under the ten year warranty. Customer would be responsible for labor of 256.33; rqstng P&A on 1 WPW10293765 (Air duct)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Davidson, NC 28036

Mark C.

Job Details: 06/09/2023

Adjusted door to the best of my ability unit is fully operational.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Huntersville, NC 28078

Mark C.

Job Details: 06/09/2023

Installed new sump assembly unit is fully operational.; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Huntersville, NC 28078

Mark C.

Job Details: 06/09/2023

Installed new gaskets cleared any frost unit is fully operational.

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC2

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/09/2023

"Customer states unit is leaving stains on clothes intermittently. Found a greasy residue in the fill system. Unit also has a waxy residue in the door boot gasket.; rqstng P&A on 1 W11318722 (Boot), ordrng 1 W11524105 (Dispenser) and 1 W11316604 (Hose)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, NC 28120

Mark C.

Job Details: 06/09/2023

Customer states unit makes a clicking sound during the cycle found one of the nylon slides to be unclipped and tapping against the case. Secured slide unit is fully operational with no abnormal noises.

We serviced a

WHIRLPOOL DRYER

Model WED6120HW2

Near Stanley, NC 28164

Mark C.

Job Details: 06/09/2023

"Installed new control, new rollers, and found the blower fan damaged replaced fa, unit is fully operational.; used 1 349241T (Roller), and 1 WP697772 (Wheel) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Northampton, MA 01060

Mike K.

Job Details: 06/09/2023

"Replaced user interface/console and tested in new real cycle fine, controls working properly"

We serviced a

WHIRLPOOL RANGE

Model WFE540H0ES1

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/09/2023

Installed new control for oven. Tested bake and boil. Both working normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Wales, MA 01081

Chris B.

Job Details: 06/09/2023

Replaced part and all running normal. Mentioned to the customer to keep an eye on the unit for the next few days. Evap and compressor fan running normal and good cooling.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Sharon, SC 29742

Mitch H.

Job Details: 06/09/2023

Checked and found new compressor not operating correctly. Cools intermittently. Customer says it cools for a while then stops cooling. Ordering compressor.; ordrng 2 W11592010 (Compressor)s and 1 2Xtime (2X time)

We serviced a

WHIRLPOOL WASHER

Model WTW5900SW0

Near Springfield, MA 01119

Roger R.

Job Details: 06/09/2023

Found unit had a pinched water level sensor tube. This caused it to not sense water level properly and overfilled unit. Rerouted hose and all checks okay.

We serviced a

MAYTAG DRYER

Model MGDB765FW0

Near Springfield, MA 01108

Roger R.

Job Details: 06/09/2023

Found unit has noisy belt tensioner pulley. Quoted $35.99 for idler pulley and labor $239Cust had written check before I quoted for kit not pulley only and that was only check available at the time. WILL NEED TO COLLECT UPON RETURN. BALANCE DUE IS $277.24; used 1 279640 (IDLER PULLEY) from stock

We serviced a

KENMORE WASHER

Model 110.2513241

Near Chicopee, MA 01020

Roger R.

Job Details: 06/09/2023

Found unit has a bad gearcase and leaking water. Quoted for parts and Labor unit not worth repairing.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Ludlow, MA 01056

Roger R.

Job Details: 06/09/2023

"Installed new water valve and checked, all okay."

We serviced a

BOSCH WASHER

Model WFMC2201UC03

Near Monson, MA 01057

Roger R.

Job Details: 06/09/2023

"Found unit has a leaking hot water valve. Leaking at all times even when off. Quoted $49.99 for valve and $239 labor. ; ordrng 1 00422245 (Valve, hot)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near York, SC 29745

Mitch H.

Job Details: 06/09/2023

"Replaced refrigerator door, and freezer door gasket. Refrigerator door operating properly. Freezer gasket still comes off. Gasket channel in door not molded properly. Ordering freezer door.; ordrng 1 LW10636409 (Freezer door)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28217

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and attempt d a service cycle. The service cycle did not start. I checked under the unit and found the capacitor hanging, it read OL. I replaced the capacitor with one from TS and tested the unit for the cx. The unit is working as designed.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Charlotte, NC 28205

Robert A.

Job Details: 06/09/2023

"There is a dent on the right door (RC). I inspected the unit and confirmed the complaint. The maintenance manager does not have a POP document on hand. Im ordering the door for the return visit, authorization may be needed.; rqstng P&A on 1 LW10912313 (RC door), ordrng 1 W11223753 (Name plate)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near South Windsor, CT 06074

Gary V.

Job Details: 06/09/2023

Inspected and found unit went off balance in spin and causing unit to smash outer cabinet and other parts. Will order parts and customer will call when parts arrive. Unit needs multiple parts. 2 time frame on return.; ordrng 1 W10677266 (Cabinet shadow Crome) and 1 W11417171 (Rear panel) and 1 W11621180 (Main acu) and 1 W11394572 (Lid lock) and 1 W11457841 (Lid strike) and 1 W11178227 (Basket) and 1 W11400156 (Suspension rods)

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Manchester, CT 06042

Jeremy B.

Job Details: 06/09/2023

"Tried removing agitator but cant get the metal part off the shaft of gear case .will need to completely drill out basket and replace basket, gear case, hub, and agitator. Left agitator with customer. Needs extra time. ; rqstng P&A on 1 W10752719 (Basket) and 1 Dremaltool (Dremal tool) and 1 W11454734 (Gearcase), ordrng 1 Xtratime (Xtra time), dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/09/2023

Installed new motor. All checks ok

We serviced a

WHIRLPOOL DRYER

Model LDR3822PQ3

Near Hartford, CT 06112

Ruben C.

Job Details: 06/09/2023

Checked found element open replaced element tested operation normal heating normally actual goods date 3-17-23

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Auburn, MA 01501

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not washing correctly. Found broken wire on the drain pump side. Reattached wires and ran a diagnostic test and unit running normal.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Clover, SC 29710

Mitch H.

Job Details: 06/09/2023

"Replaced control, ran calibration. Tested washer, all functions operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Clover, SC 29710

Mitch H.

Job Details: 06/09/2023

"Replaced burner head, tested, all operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADB3

Near Worcester, MA 01602

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not washing properly. Found bad Wash Pump. Replaced part with TS and rand diagnostic cycle. Unit working normal. No leaks detected.; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Worcester, MA 01603

Chris B.

Job Details: 06/09/2023

Complaint that the unit is not running properly. Found leaking capacitor. Will replace part from TS ran two diagnostic cycles and unit working normal.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/09/2023

"Complaint washing machine is not draining. I found connector was unplugged and smashed disconnected. Where connector attaches to drain pump I repaired connector calibrated washing machine, tested operations no further issues. Found with washing machine at this time. Washing machine draining and operating just fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ073

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/09/2023

Food freezing in fresh food section Z found cans frozen. Found even frost pattern. Damper making loud noise. Needs new damper and control. ; ordrng 1 W10594330 (Damper) and 1 W11321360 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 06/09/2023

Dishwasher not cleaning. Found 120vac at wash motor but its not running. Replaced motor sump assy and tested all checks ok. ; used 1 WPW10605057 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Rocky Hill, CT 06067

Jeremy B.

Job Details: 06/09/2023

Washer not agitating. Found capacitor leaking grease. Replaced and ran self test all checks ok. ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

LG WASHER

Model WT7200CW

Near Colchester, CT 06415

Jeremy B.

Job Details: 06/09/2023

Water leaking by valve when machine is off. Needs new valve. Office will call to schedule no eta ; ordrng 1 AJU73213301 (Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Columbia, CT 06237

Jeremy B.

Job Details: 06/09/2023

"Found lights not working. Found faulty bulb in freezer. Replaced and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11224256 CNTRL-ELEC , used 1 W10695459 (LED MODULE) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mooresville, NC 28117

Jenn F.

Job Details: 06/09/2023

Replaced heating element. Tested ok.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430LL00

Near Charlotte, NC 28278

Mitch H.

Job Details: 06/09/2023

"Replaced power control board, ACU, and console. Confirmed correct model and serial numbers stored. Tested, all functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, NC 28226

Mitch H.

Job Details: 06/09/2023

Confirmed purchase date and took picture of receipt. Corrected unit information on ticket. Tested doors and leveled refrigerator. Doors now operating correctly.

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/09/2023

Not draining shifter fault wires going to drain pump broken fixed wires replaced actuator calibrated unit ran automatic test ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL RANGE

Model MER6755AAB

Near Brooklyn, CT 06234

Amanda R.

Job Details: 06/09/2023

Replaced bake element in lower oven preheated to 350operation normal

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mooresville, NC 28115

Jenn F.

Job Details: 06/09/2023

Replaced the timer and tstat. Tested ok. ; dspstn on spec-tagged invntry: 1 WP3387134 THERMOSTAT

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9979SKZ0

Near Troutman, NC 28166

Jenn F.

Job Details: 06/09/2023

Complaint unit does not spray water fully in dishwasher. Only error Fae2. Ran diagnostic cycle. Fills with water and motor comes on but barely pushes water. Needs new sump assembly. ; schdld next appmnt for 6/14 WED AM

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHW06

Near Mount Ulla, NC 28125

Jenn F.

Job Details: 06/09/2023

Replaced separator. Tested ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/09/2023

"Replace main control, power board and led board then reset unit and check light and cooling unit working to specs.; dspstn on spec-tagged invntry: 1 W10830288 LED POWER SUPPLY and 1 W10843055 CNTRL-ELEC"

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Waterbury, CT 06704

Jimmy R.

Job Details: 06/09/2023

"Check unit found freezer not defrosting no cool in refrigerator, ran diagnostic found freezer thermistor bad. Replace thermistor and put unit into defrost meltdown ice and secure heater. Check unit working to specs and unit set to recommended temperature settings.; used 1 WPW10384183 (Thermistor) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southington, CT 06489

Jimmy R.

Job Details: 06/09/2023

"Check unit found lid broken causing door not to lock, part order for return service. Part tentative P/A.; ordrng 1 W11259006 (Lid assembly), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Southington, CT 06489

Jimmy R.

Job Details: 06/09/2023

"Replace compressor, all couplers including dye dryer, fill unit with R600 then check evaporator for frost and confirm cooling. After 30 minutes unit cooling to specs.; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504430 COUPLER 7/6 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506619 COUPLER 8 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 06/09/2023

I replaced Ben and shelf tested operations. No cooling issues. Found no additional issues found icemaker is working fine. No additional issues reported by customer.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Charlotte, NC 28215

Robert A.

Job Details: 06/09/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28269

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is shaking violently during cycles. I inspected the unit to confirm the complaint. I found error codes: f0e5 f0e2. I cleared the code and ran a service cycle. The RR leveling leg came out of place causing the imbalance. I secured the leveling leg, leveled the unit and tested the unit for the cx. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 06/09/2023

"Complaint dryer making horrible banging noise unit in a residential household. I found rear idlers have worn down through the idler pins supports. I also found drum has a crack in the rear seam. I found drive belt has come apart and become tangled, locking up, idler, pulley as well, causing a flat spot to form in idler pulley. I am ordering parts drum will be shipped directly to customer customer to call us as soon as drum comes in. No additional issues found with dryer at this time. Dryer is heating with no issues. Motor is in great condition. No issues found with motor. ; ordrng 2 WPW10314173 (Idler)s and 1 W10545923 (Drum) and 2 WPW10359271 (Roller pin)s and 1 WPW10131172 (Belt) and 1 WPW10344193 (Idler)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Matthews, NC 28104

Jonathan J.

Job Details: 06/09/2023

"Complaint, spray arm snapped off leaking water. I found heating element has a special project for the Brassbushings on the heating element. Also door gasket is leaking water by the gasket, heavy calcium, depositation, around gasket, and on gasket. Unit will need manifold, door gasket, and heating element to fix. ; ordrng 1 W11537778 (Heater) and 1 W11483553 (Gasket) and 1 W11545334 (Manifold)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Charlotte, NC 28277

Jonathan J.

Job Details: 06/09/2023

Call replace motor tested operations found no issues with the control. No additional issues found with dishwasher after replacing motor. I performed a quick wash cycle and a diagnostic cycle clearing all error codes. Everything is working properly with no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Charlotte, NC 28226

Mitch H.

Job Details: 06/09/2023

"Found that model and serial numbers do not match. Corrected information on ticket. Called Randy, he said customer will have to call Whirlpool and get call scheduled with correct information. No information available in Service Matters."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/09/2023

Complaint timer keeps spinning on sensor dry to timed dry cool down if unit is set to jeans on sensor it will bypass both off positions and go back to sensor off. I replaced timer tested operation by inspecting dryer is heating fine timer motor is not spinning when in off position unless wrinkle control is turned on in sensor dry mode. no additional issues found. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, NC 28226

Mitch H.

Job Details: 06/09/2023

"Replaced control and console. Restored power. Ran full diagnostics cycle, all functions operated properly. Started dishwasher in normal cycle and advised customer to let cycle run due to unit sitting since February."

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near East Hartford, CT 06118

Chuck M.

Job Details: 06/09/2023

"Ran diagnostics and found error codes F8e1 long fill. F9e1 long drain F5e2 door lock failure. F0e5 off balance loads. F0e2 oversuds. During automatic test cycle wash door locked, drained, and turned in clockwise direction only. Washer did not go into spin cycle. Ordered control. Washer is stacked. Informed customer additional tech needs to be approved to take down dryer. If not additional tech charge is $150. ; ordrng 1 W11322901 (cntrl-elec)"

We serviced a

WHIRLPOOL COOKTOP

Model WEE745H0LZ3

Near New Britain, CT 06053

Chuck M.

Job Details: 06/09/2023

Installed infinite switch and tested. Cooktop on light is working properly. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Hartford, CT 06106

Chuck M.

Job Details: 06/09/2023

Customer complaint is that dishwasher runs continuously. Inspected and found filter dirty and had debris on top. Cleaned with hot water at sink. Ran automatic cycle and found water to dishwasher is cold. Dishwasher is connected to cold water. Advised customer to connect dishwasher to hot water to avoid issues.

We serviced a

THERMADOR WALL OVEN

Model PO302/03

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/09/2023

Customer complaint is that oven shuts down and flashes error message. Error code is E218 lower cooling fan speed too low or too high. Ordered cooling fan. ; ordrng 1 00643600 (Cooling Fan)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/09/2023

Installed drain hose. Checked ok.

We serviced a

MAYTAG MICROWAVE

Model MVWP586GW0

Near West Hartford, CT 06110

Chuck M.

Job Details: 06/09/2023

Arrived to install new basket. Customer found imperfections in new basket. Inner side of basket is dented. Ordered new basket. ; ordrng 1 W11436991 (Basket)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/09/2023

"Checked over unit and found both sections not cooling found compressor running but not pumping any Freon to fridge or freezer, ran a diagnostics and unit would not go in found left side wire harness for deli draw broken causing issue with lights and going into a diagnostics cycle. Unplugged harness and unit went in, checked cooling and found unit low on a charge, replaced filter dryer and filled with 6.00 oz 134a checked cooling and unit is now cooling. Advised customer on unit may have a leak and will need to be monitored could not find any leak of of now advised if temp starts to drop then call back and we can checked again for leaking and go threw unit, as of now unit is cooling evaps are frosting up and working as designed customer is going to hold of on harness for now left unplugged"

We serviced a

KITCHENAID OVEN

Model KFGD500EBS00

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/09/2023

"Check upper over for not heating, 120 volts present to ignitor, replace bake ignitor and check unit working to specs.; used 1 12400035 (Igniter kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8640BW1

Near Cheshire, CT 06410

Jimmy R.

Job Details: 06/09/2023

"Replace bellow as requested by customer, adjust and secure pressure hose and calibrate unit. Run and check for leaking and noise all operations working to specs.; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Avon, CT 06001

Ruben C.

Job Details: 06/09/2023

Checked unit ran diagnostics normal no error codes in formed cust on using drain and spin option can not be on extra rinse to use drain and spin

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Farmington, CT 06085

Ruben C.

Job Details: 06/09/2023

"Replaced gearcase inner basket splutch and washplate tested operation normal no more grinding noise in agitate tested normal spin; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10902814 WASHPLATE , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Plainville, CT 06062

Ruben C.

Job Details: 06/09/2023

Checked unit could not duplicate any issues with unit running normally informed cust if issue happens again take video cust says its noisy

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Northbridge, MA 01534

Amanda R.

Job Details: 06/09/2023

Running dosent have 240v at terminal block

We serviced a

WHIRLPOOL DISHWASHER

Model WDF560SAF22

Near Charlotte, NC 28216

Robert A.

Job Details: 06/09/2023

"Cx complaint that the unit is emitting a burning smell. I inspected the unit to confirm the complaint. I found no error codes. The element is visually in good condition, no signs of thermal damage. I ran a service cycle, all components passed and the heater activated with no issues. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Charlotte, NC 28208

Robert A.

Job Details: 06/09/2023

I installed the ordered parts and tested the unit for the cx. The unit is working

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Charlotte, NC 28214

Robert A.

Job Details: 06/09/2023

"I installed the ordered parts and found the element had a break in it. I replaced Th element as well with one from TS. I tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY , used 1 WP3387747 (ELEMENT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM01

Near Worcester, MA 01603

Chris B.

Job Details: 06/09/2023

Complaint that the fresh food section gasket is coming off on the top of the door. Deformed gasket in that top edge will not hold its place correctly. Will order part for a return trip. ; ordrng 1 W11030683 (Gasket Grey)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Shrewsbury, MA 01545

Chris B.

Job Details: 06/09/2023

Complaint that the unit producing condensation in between the door. Found condensation in the Mullion Heater. Switch on the moisture control and unit running normal. Unit needed to be leveled correctly. Refrigerator leveled and no more moisture.

We serviced a

WHIRLPOOL DRYER

Model MED6230HC1

Near Tolland, CT 06084

Gary V.

Job Details: 06/09/2023

"Inspected and found idler and rollers worn out, replaced and cycled, tested fine.; used 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Grafton, MA 01536

Amanda R.

Job Details: 06/09/2023

Replaced compressor vacuumed system recharged with 68g r600a started cooling ; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/09/2023

I replaced parts tested operation ran dishwasher for 25 mins no leaks found during diagnostics.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellington, CT 06029

Gary V.

Job Details: 06/09/2023

"Installed new ui and door gasket, also leveled unit so door is closing smoothly, cycled and unit responding and working."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/09/2023

"Inspected and found ice maker broken and dripping water into bin, will submit estimate and call for return date.; rqstng P&A on 1 W11517113 (Ice maker), states that autho needed"

We serviced a

GE DISHWASHER

Model GDF570SGJ2WW

Near Enfield, CT 06082

Gary V.

Job Details: 06/09/2023

"Inspected and found fault for door open, reset controls by powering down, ran diagnostics and fault went away, possible defective main acu and quoted, they will call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Agawam, MA 01001

Roger R.

Job Details: 06/09/2023

Found unit not responding to input. Unplugged and reset computer. Unit working after restarting computer.

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