We serviced a
JENN-AIR MICROWAVE
Model JMC2427LL00
Near Lake Wylie, South Carolina 29710
Mitch H.
Job Details:
10/01/2024
"Removed and replaced outer microwave door. Tested, door opening and closing properly. All checked good."
We serviced a
WHIRLPOOL DRYER
Model WED6150PW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/01/2024
Our replaced all previously ordered parts tested operations no more abnormal noises heard unit is operating quietly.; dspstn on spec-tagged invntry: 1 WP694089 BLOWER WHEEL and 1 279827 MOTOR
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/01/2024
Complaint control is stuck on lock setting no matter what it will not unlock even after cycling power you can tap screen all day long and it will never unlock. No additional issues found in ordering user interface to fix office to call customer when parts come in.; rqstng P&A on 1 W11600321 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
10/01/2024
Spoke to Paula purchase receipt customer has does not contain model number on it not a valid purchase receipt. Customer will need upper tub ring for leak and fabric softener dispenser for leakage washing machine will also need to be properly leveled for out of balance issues that they are experiencing those are the only two issues customer is having. Cannot service unit as we do not have a valid purchase receipt with model number. Cannot collect diagnostics fee either.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM04
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
10/01/2024
"Complaint icicles forming on top of freezer condensation forming have to scrape ceiling every 35 days. I found freezer door is warped, causing humidity. Enter into freezer sound leading the customers issue. Im ordering freezer door as the bottom section is dragging and hitting liner due to being warped. Customer to open box and door anywhere from 10 to 18 weeks; ordrng 1 WP2183805 (Bracket) and 1 W11178521 (Nameplate) and 1 LW10803965 (SS door freezer)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
10/01/2024
Customer complaint is that washer is leaking. Found bellow torn. Ordered bellow. ; ordrng 1 W11578223 (Bellow)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300EWH01
Near West Hartford, Connecticut 06107
Chuck M.
Job Details:
10/01/2024
Customer complaint is that refrigerator was leaking from bottom. Inspected and found drain blocked with debris. Replaced drain tube and cleared ice. Checked ok. ; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Gastonia, North Carolina 28056
Mitch H.
Job Details:
10/01/2024
"Checked and found element bad and thermal cutoff blown. Removed and replaced both from t/s. Reassembled, tested, dryer now heating and operating properly.; used 1 WP3387747 (Element), and 1 279973 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Mooresville, North Carolina 28115
Jenn F.
Job Details:
10/01/2024
Complaint does not advance/start cycle. Gives error code. F3E5 mini bulk system error. F1E2 motor over voltage. P9-1 to p9-4 11.98 vdc p9-2 to p9-4 8.97 vdc. Within range. Tested the detergent pump I. Diagnostics working fine. Detergent level value is 254 bulk is empty. Will need to replace the sensor and control. Order parts. ; ordrng 1 W11685945 (Sensor bulk) and 1 W11621180 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Mooresville, North Carolina 28115
Jenn F.
Job Details:
10/01/2024
"Complaint bottom of the left door gasket is ripped and the top of freezer gasket is condensating and leaking water. Replaced the left gasket. Will need the 2 gasket strips for the freezer gasket. Order part. ; ordrng 2 W11159728 (Gasket)s, dspstn on spec-tagged invntry: 1 W10830055 DOOR GASKET"
We serviced a
WHIRLPOOL RANGE
Model JGRP548HL01
Near Mooresville, North Carolina 28115
Jenn F.
Job Details:
10/01/2024
"Replaced dsi spark board, igniter and harness for left small oven. Tested ok. Oven is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
10/01/2024
"Complaint the unit wasnt doing anything and had a burning smell. No error codes stored in the control. Ran diagnostics, wash motor is just humming. Needs new sump. Order part. ; ordrng 1 W11416363 (Sump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT751SAPZ1
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/01/2024
"Removed and replaced door latch and installed strike. Tested, door now latching correctly and dishwasher operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
"Complaint refrigerator making loud grinding noise. I block of ice had formed on top of fan in freezer section. I found icemaker fill tube was the cause of the ice block formation fill tube was leaking every time icemaker would fill with water. I applied defrosted ice block. Additionally, she found everything is working proper.; used 1 212643 (SEALER-GUM) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
10/01/2024
Complaint the door strike broke. Replaced the strike. Calibrated the control. Tested ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Davidson, North Carolina 28036
Jenn F.
Job Details:
10/01/2024
"Complaint when running it will just turn off, does not come back on on its own have to re press the start an it will start again. The shut off is random. Verified the voltage to the dryer. Ran the dryer on heat timed dry went 2 minutes and turned off, pressed start and started back up no problem. Put it on auto ran for 10 minutes did not shut off. Timer is making a crackling noise as the motor is turning. Will need new timer. Order part. ; ordrng 1 WPW10185982 (Timer)"
We serviced a
WHIRLPOOL WASHER
Model MFW9800TQ0
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
10/01/2024
Customer complaint is that washer would not spin. Ran diagnostics and got no error codes. Ran automatic test cycle and drain and spin. Washer is also noisy due to bearings going bad. Customer will buy new.
We serviced a
KITCHENAID DISHWASHER
Model KUDM25SHWH1
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
10/01/2024
Customer complaint is that dishwasher door would not open. Found handle broken. Quoted customer P&L. Customer will decide later.
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
10/01/2024
Plugged in unit The drain pump running wont start showed customer how to hold cancel button until noise stops no error codes started a quick wash
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Thompson, Connecticut 06277
Amanda R.
Job Details:
10/01/2024
Complaint not advancing past wash went over having both waters on checked valves on well water with house filter started quick wash advancing normally ; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC
We serviced a
MAYTAG WASHER
Model MVW5435PW0
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
10/01/2024
Not draining nothing stuck in drain pump drain pump not getting 120v replaced wire harness tested draining normally ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Putnam, Connecticut 06260
Amanda R.
Job Details:
10/01/2024
Replaced wire harness tested drain and spin operation normal
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/01/2024
Arrived to replace console and appliance manager. Realized I received wrong console. Correct part number of W11598165 was ordered but part number W11598156 was received. Reordering correct part. Advised customer that office will call to schedule when correct part arrives.; ordrng 1 W11598165 (Console)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT975SAHZ0
Near Sterling, Connecticut 06377
Amanda R.
Job Details:
10/01/2024
The upper right wheel broken off replaced with new adjuster kit ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Plainfield, Connecticut 06332
Amanda R.
Job Details:
10/01/2024
Replaced controls and Ui checked outlet we need to see it in failed state next time
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Griswold, Connecticut 06351
Amanda R.
Job Details:
10/01/2024
Not filling with water on city water replaced inlet valves tested filling normally ; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Windham, Connecticut 06226
Amanda R.
Job Details:
10/01/2024
Belt and idler pulley bad Replaced with dryer kit tested showed customer drum turning ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL OVEN
Model WFES3530RS0
Near Kannapolis, North Carolina 28083
Jenn F.
Job Details:
10/01/2024
Complaint the oven does not heat at all. Tested proper voltage to the unit. Thermal fuse is good. Both elements bake and broil are testing good. Secured all connections to the elements. Broil is working bake is not. Needs new control board. Order part. ; ordrng 1 W11707168 (Control)
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRS315SDHZ18
Near Spencer, North Carolina 28159
Jenn F.
Job Details:
10/01/2024
Replaced the auger motor and solenoid. Tested on both cubed and crushed. Dispensing normally. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
10/01/2024
Washer keeps saying off balance and low flow. . Instructed customer on proper load size and to clean the screen in cold water side. All checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Columbia, Connecticut 06237
Jeremy B.
Job Details:
10/01/2024
Installed new control and sensor. Preheated to 350 and all checks ok.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ1
Near Manchester, Connecticut 06040
Jeremy B.
Job Details:
10/01/2024
Installed all new high side parts and tested all checks normal. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON
We serviced a
SAMSUNG RANGE
Model NE63A6511SS/AA
Near East Hartford, Connecticut 06108
Jeremy B.
Job Details:
10/01/2024
"Oven starts to heat then shuts off and shows the time again and keeps beeping. Needs new control, keypad ,and display. ; rqstng P&A on 1 DG94-04041F (Control) and 1 DG96-00850H (Key pad) and 1 DG92-01232A (Display)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
10/01/2024
Water not flowing through dispenser. Found reservoir frozen. Thawed and purged out a gallon and set to recommended temps. All checks ok.
We serviced a
GE REFRIGERATOR
Model PGCS1PJZBSS
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
10/01/2024
"Checked over unit and found fridge section temps not staying steady top of freezer door gaskets fill of moisture. Tested temps and found unit ranging from 33 degrees to 40 degrees found both fridge door gaskets not sealing at all causing unit to run and warm air to get in, found moisture from air getting into fridge section, both door gaskets on fridge doors not sealing at all both gaskets need to be replaced. Tested thermistors and damper finding both operating to specs. Will order new gaskets and return ; ordrng 2 WR14X10305 (Gaskets fresh food)s"
We serviced a
KENMORE REFRIGERATOR
Model ="106.75922400"
Near Norton, Massachusetts 02766
Aimee
Job Details:
10/01/2024
Found leaks from drain pan filled with water Drain pain cracked and NLAPut a container under drain To catch water in drain for now
We serviced a
SAMSUNG REFRIGERATOR
Model RFG297HDRS/XAA.02
Near Foxborough, Massachusetts 02035
Aimee
Job Details:
10/01/2024
"Found the drain in the fridge frozen , steamed out.Cant pull fridge out broken wheel. Cust would need to get out Needs drain tubes Nothing else can be done with out getting at drain tubes There in back and cant pull fridge out without damaging wood floor"
We serviced a
MAYTAG WASHER
Model MVWC200XW2
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
10/01/2024
Cust needs new suspension rods Has no email the estimate in photosCwa 12 years old might buy new
We serviced a
LG DISHWASHER
Model LDF5545ST
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/01/2024
"Inspected and found multiple problems, water weeping paste valve and filling on its own, door latch broken, and wash pump seized. Quoted and he will call if wants repaired."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV10
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/01/2024
Installed new door and tested fine.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP370PAHB1
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/01/2024
"Concern noise when draining, cycled unit multiple times and did not detect any noises or problems at this time. All functions test normal at this time."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near East Granby, Connecticut 06026
Gary V.
Job Details:
10/01/2024
"Concern not draining, inspected and found drain hose kinked. Will order and return.; ordrng 1 W11414944 (Drain hose)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS2
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/01/2024
"Tested unit and found door falling down when opening, pulled unit forward and checked hinges finding right side hinge had come loose from spring causing door to fall down. Reattached spring to hinge leveled unit due to hitting on right side and all operations are now working to specs"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
10/01/2024
"Ran washer and found unit was locked and full of water erroring out f9e1 long drain, canceled unit and ran diagnostics to try and clear locked door but unit would not unlock. Manually unlocked door and found drain pump not pumping any water causing unit to error and not operate. Removed pump and replaced cleared lines and unit is now draining and operating to specs ; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
KITCHENAID DISHWASHER
Model KUDS35FXSS9
Near Avon, Connecticut 06001
Ruben C.
Job Details:
10/01/2024
Checked unit found wash motor was not pumping water thru arms replaced motor tested operation normal ran diagnostics normal ran cycle normal checked for leaks no leaks; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
10/01/2024
"Inspected and found open circuit thru capacitor, replaced with new capacitor and cycled, tested fine.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Simsbury, Connecticut 06070
Gary V.
Job Details:
10/01/2024
"Inspected and found door panel dented, unit in 30 day cosmetic warranty. Will order parts needed and call for return date.; ordrng 1 W11416371 (Door panel stainless) and 1 W11102920 (Lense) and 2 W10692757 (Nut)s and 1 W10909682 (Name plate)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/01/2024
Replaced slides tested operation normal drawer is place working normally
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/01/2024
7740021469 checked unit found unit went off balance on first try cust could not reset called techline had to go into diagnostics to reset control informed cust on how to load clothes unit in now functioning ran self test normal
We serviced a
MAYTAG DRYER
Model Med5100dw0
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/01/2024
"Unit making screeching noise while running, found idler pulley not spinning. Supports/belt worn. Quoted for dryer kit/labor. Accepted. Replaced pulley supports and belt and testing fine.; used 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
LG REFRIGERATOR
Model LFXS26973S/10
Near New Hartford, Connecticut 06057
Ruben C.
Job Details:
10/01/2024
Replaced control condenser motor and blade tested operation normal condenser fan started functioning and conp started normally comp is cooling down now
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KBS2
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
10/01/2024
Complaint that the dishwasher has an error code F6E1 and is not responding. Found error code F6E1 present. Did a hard reset and unit running with no issues. Ran four diagnostic cycles and a quick wash.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SMBM00
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/01/2024
"Unit has the updated drain style, but has clogged Again after been steamed clear couple months ago by us. Unit is in a very humid area, room just off an indoor pool, dirt build up in water tray and dust is stickyQuoted for new drain tube as cannot fully clean a p trap style drain, vacuum tray and clear ice build up. Accepted, cleaned out drain pan, replaced drain tube and steamed clear ice build up, verified flow to pan; used 1 W10619951 (DRAIN KIT(SP W10632338E)) from stock"
We serviced a
GE REFRIGERATOR
Model GTE17GTNERWW
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
10/01/2024
"Not cooling, no fans, no lights on, found unit unplugged on arrival, had come loose from outlet. Is in a two prong adapter, spread plug to make more secure and showed issue, uses side of unit lug for storage so being hit by bags, step ladder."
We serviced a
MAYTAG WASHER
Model MVWB865GW
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/01/2024
Complaint that the washer is giving out error codes. Found F6E1 found no kinks on the pressure line nor clogging. Ran diagnostic cycle and all good but control not measuring proper amount of water. Will order control board for a return visit.; rqstng P&A on 1 W11401710 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
10/01/2024
Not draining cleaned out drain catch tested draining normally
We serviced a
KENMORE DRYER
Model ="11067132410"
Near Wrentham, Massachusetts 02093
Aimee
Job Details:
10/01/2024
Found need a tune upWas a whirlpool used tune up kit ; used 1 4392065 (Tune up kit) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RH22H9010SG/AA
Near Franklin, Massachusetts 02038
Aimee
Job Details:
10/01/2024
Installed new thirmister completeAdvised Cust 24 hours check temps
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model CVE28DP2NBS1
Near Hopkinton, Massachusetts 01748
Aimee
Job Details:
10/01/2024
"Found the freezer not going into defrost, steamed The heater is good continuityHave no voltage to sensor Fan is slowNeeds control and sensor with panel and fan; rqstng P&A on 1 WR14X32098 (Back panel w tstat) and 1 WR60X32088 (Fan) and 1 WR55X29875 (Sensor) and 1 WR55X46385 (Control)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH32519HZ10
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/01/2024
"Tested and found that microwave will start for approximately 3 seconds then shut down. Entered diagnostics, found no error codes. Ordering control and interlocks. Checked part availability and scheduled return for 10/8 PM.; ordrng 1 W11551761 (Interlock) and 1 W11342846 (Control), used 1 W11551558 (Interlock) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, North Carolina 28037
Mitch H.
Job Details:
10/01/2024
"Removed and replaced valve, reservoir and thermistor. Reassembled, turned water back on. Tested dispenser, now has good water flow. Entered diagnostics, ran test 56, no ice maker errors. Ran test 57, ice maker cycled and returned to home position correctly. Ran valve test 45, valve activated and filled properly. All checked good and operating properly.; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mount Holly, North Carolina 28120
Mitch H.
Job Details:
10/01/2024
"Tested and found washer operating properly. Entered diagnostics, no stored error codes. Ran diagnostics cycle, all components and functions operating correctly. Did notice that washer has low water pressure. Checked valves, no issues found. Customer says that they have noticed that thorough all faucets since power was restored. Possible issue with well. Washer operating as designed at time of visit. Collected for service call on cc."
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Milford, Massachusetts 01757
Aimee
Job Details:
10/01/2024
"In stalled new gas vale with igniter, Cust re installed and I tested complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
I replaced all previously ordered parts. Had power turned off to unit advise customer not to block air vents in the top fresh food section air blockage could cause cold air to hit the ceiling freezing waterlines leading to issue. icemaker now displaying E0 no error codes versus E5 icemaker water inlet issue frozen waterline issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
"Complaint unit not making ice. I found icemaker mocks connector pin connector on the refrigerator side had come out of refrigerator. I attached connector pin, tested operations. No additional issues found with icemaker or cooling of the refrigerator at this time. All operations are normal."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/01/2024
Checked unit has proper voltage control is not sending 220 to elements ordering control and harness left element with cust did not use; ordrng 1 W11529071 (Harness) and 1 W11548749 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW05
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/01/2024
Freezer door not closing causing ice build up around freezer door and water to drip. Needs new rails. ; ordrng 2 W11658402 (Freezer door rails)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/01/2024
Cust does not have good receipt no model on receipt cust has to go back to dealer
We serviced a
JENN-AIR RANGE
Model JGRP430HL05
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
10/01/2024
"Replaced appliance manager, u/I control and sensor. Ran bake cycle at 350 and would not stop heating, turned off when hit 500. Put last appliance manager back in and tried bake at 350 again. Cycled at 345-405, 344- 405, 343 - 406. Consistent cycles and averaging 375. Thermometer was a little high in oven, top rack on upper section of oven. Lowered sensor couple of inches and temp dropped about 5 degrees lower on high and low of cycle so an average of 370 by my meter, cs thermostat which was on lower rack off to left side was showing right about 350, place in middle and same.Still a little high on my measurement though possible meter is a little off, but replacement boards was bad. Cs is fed up with repairs, but with a bad appliance manager would need to attempt again unless cs is finding unit operating correctlyOrdering appliance manager, and also main harness as techline did suggest it and wasnt ordered for this visit. office to schedule return when parts come in; ordrng 1 W11620689 (Appliance manager) and 1 2xtime (2x time) and 1 W11448065 (Harness)"
We serviced a
SAMSUNG DRYER
Model DV42H5000EW/A3
Near Easthampton, Massachusetts 01027
Mike K.
Job Details:
10/01/2024
"Unit not heating, found open heating element. Quoted for heater assy and labor. Approved. Replaced heater assy and testing fine in timed dry; used 1 DC97-14486A (ELEMENT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/01/2024
7740025618 Checked unit found console peeling on right side cuasing ui to short out called whirpool to document per whirpool replace ui and console; ordrng 1 W11460962 (Ui) and 1 W11460908 (Console black)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/01/2024
Heat not working after replacement sump assy. Ran diagnostics and heater came on. Running diagnostics should make the control see the proper heat riser.
We serviced a
GE DISHWASHER
Model GDP665SYN2FS
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/01/2024
"Ran unit and found machine had been draining and would not shut off, ran diagnostics and found no errors in unit ran a reset and a quick wash cycle finding unit now working normally advised the drain will run when door is opened up this is normal operation. Unit is now working to specs"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details:
10/01/2024
"Checked over oven and found unit display dead and nothing operating, tested voltage to control and found 120v to control but control not powering up due to faulty. Replaced control and unit is now on and oven is operating to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
10/01/2024
"Complaint washing machine will not progress past a wash cycle not spinning out clothing clothing still soaking wet at the end of the cycle. I found complaint is true. I found F8 one error code incoming water, pressure too low customers on well water and has low water pressure in an entire house, customer needs to have well serviced instruct fulfilled advise customer that if we come back out for same issue, we must charge them."
We serviced a
GE RANGE
Model JB250RKSS
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
10/01/2024
Right front burner not cycling properly cooktop on light stays on. Needs new inf swiych. Quoted customer.
We serviced a
MAYTAG WASHER
Model mhw6000xw2
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
10/01/2024
Complaint that the washer is not responding and has an error code F6E1. Found heavy rodent droppings and cannot be serviced. Collected trip fee.
We serviced a
SAMSUNG DISHWASHER
Model DW80K7050US/AA03
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
10/01/2024
Complaint that the dishwasher is not cycling any cycle. Found lock activated. Mentioned to the customer to unlock the panel and unit working properly. No issues found with the unit. Collected trip fee.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near West Springfield, Massachusetts 01089
Chris B.
Job Details:
10/01/2024
Complaint that the freezer has frost all over. Found freezer door not sealing properly due to excessive ice buildup. Adjusted gasket and cleared out all ice and door closes normal. Found bad door gasket. Will order part.; rqstng P&A on 1 W10917313 (Gasket)
We serviced a
GE REFRIGERATOR
Model ESS25LSRCSS
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
10/01/2024
"Unit intermittently makes clicking noise, is not the damper as I ran that and cs confirmed that is not what they are hearing. Turned unit off/on several times and cannot replicate. Has been making ice fine. Unit has dispenser door not closing allowing fr to frost up. Also intermittently resets itself.For intermittent restarting would need control or interface, which interface is nla. With a 20 year old unit and multiple issues. Repairs are more than cs is willing to invest and some repairs not possible. Collected for service call only."
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Plymouth, Connecticut 06786
Ruben C.
Job Details:
09/30/2024
Replaced controls tested operation normal ran diagnostics normal display is working normally ran test cycle normal
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
09/30/2024
"Checked over washer due to unit not starting a cycle and found when starting unit is would just click trying to lock but never locking then would error out lid lock fault, tested latch and found cracked causing it to not engage and lock. Replaced latch and recalibrated machine ran a wash cycle and all functions are now working to specs ; used 1 W11670519 (LATCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
09/30/2024
"Unit is under 1yr wp warranty per service bench. Complaint of not cooling, but had started cooling fine again over the weekend, has gotten a warmer a couple times. Since bought a month ago. On arriving Val freezer door was not closed fully. Frost on lower find of evap and good air flow, freezer was a little warm at 10, rf fine at 38. Went over door closure, as with door open they may not be closing door fully each time, there were some frozen droplets on freezer ceiling, full tray of ice cubes. Cs to monitor as possible beginning of a sealed system issue, but with a full frost pattern and good air flow and a door not closed, will start with making sure door is closed."
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA-09
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
09/30/2024
"Unit is cooling fine, both rf and fr. Unit leaked into basement office, leaked with two different filter, one Samsung one alternate brand. Water in bottom of mid level drawer, they had cleaned water from rf section. Ordering filter housing assembly. Office to contact to schedule return.Ordered part for 06 revision, Lisa to verify same for 09 revision ; ordrng 1 DA97-14528R (Filter housing assembly)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/30/2024
Complaint unit emptied the entire ice bin onto the floor. No one had gotten ice out of the door for over three hours. I found dispenser door sticking causing issue week spring as well. I am also re-ordering user interface for dispenser issue Office to call customer when parts come in. Unit is no longer dumping water on floor per customer just buckets of ice ; ordrng 1 W11533211 (Control) and 1 W11048097 (Ice door) and 1 W11679631 (Pad) and 1 W10792149 (Pad) and 1 W11087492 (Switch) and 1 W11189145 (Door) and 1 W11109505 (Spring) and 1 W10672578 (Spring)
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Meriden, Connecticut 06451
Ruben C.
Job Details:
09/30/2024
Replaced module and ignitor tested operation normal speaking normally and flame is normal blue
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
09/30/2024
Installed new icemaker. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/30/2024
Complaint f9e1 i found unit was installed through crawl space all plumbing and electrical is in crawl space unit will need to be pulled out and made accessible advised customer to follow manufacturer install instructions paper work on reinstall. Will need motor assembly to fix. ; ordrng 1 W11680075 (Motor assembly)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
09/30/2024
"7-1 no rinse agent in dispenser either. I performed diagnostic cycle cleared error code turning on heater agin incoming water heating problem must be corrected customer must run water from sink faucet till hot or unit will disable heater again. Customer had me move dishwasher further back on right hand corner to me. Dishwasher is now sitting crooked and cabinetry, but that is how customer wanted it. Cannot push in left side of dishwasher as it will crap waterline and drain house leading to dishwasher issues. Cosmetics are not covered under war Advise customer as such if customer wants it moved even more they will have to move it themselves. If we come out to move or adjust dishwasher, advise customer we will charge customer.. No further issues found with dishwasher at this time. Customer stated we moved and did not set dishwasher back to exact same position when motor was replaced."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
09/30/2024
"complaint heard aloud pop, and then now drum will not spin. I found main drive belt was completely shredded. I also found dryer vent is completely clogged going outside. Dryer is still heating as of right now. Dryer element is extremely hot glowing bright orange vent is connected as soon as vent is disconnected dim down to a low glow. If heater fails due to a venting restriction heater may not be covered under warranty.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
09/30/2024
"Inspected and found ice maker broken and filter housing broken, quoted and they will call."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Union, Connecticut 06076
Gary V.
Job Details:
09/30/2024
"Inspected and found wash pump getting 120v but not pumping, quoted and she will call if wants repaired."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
09/30/2024
Strike and match broken causing door not to close. Replaced latch and strike and tested all checks ok. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Marlborough, Connecticut 06447
Jeremy B.
Job Details:
09/30/2024
Washer not completing cycles and gives F0E3(pressure switch not tripped.) entered diagnostics and verified error code and then cleared and then ran self test again and the error code continues to come back. Replaced pressure switch and then ran self test and everything went through properly. ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near East Hampton, Connecticut 06424
Jeremy B.
Job Details:
09/30/2024
Ice maker not working found fill tube solid with ice. Cleared away ice and found poor water flow into icemaker. Found good supply pressure. Removed filter and water started flowing properly. Recommend replacing filter or leaving it out.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Portland, Connecticut 06480
Jeremy B.
Job Details:
09/30/2024
Ice wasnt cleared all the way after previous service visit causing ice to build up. Customer said they would clear the ice. I cleared away all ice today and ensured door now closing properly. Charged customer labor fee minus service visit paid last time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
09/30/2024
"Tested unit and found both sections not cooling checked evaporator and found no frost pattern, checked compressor and found kicking off on an overload and super hot to touch. Tested relay and it is good tried swapping but same issue unit would kick off due to compressor locked up. Unit is going to need new compressor kit also condenser had a leak and needs to be replaced, compressor could be contaminated due to condenser leak pulling in water when cut into it seemed to be ok no water or anything in lines will flush system. Will order all parts needed with extra time to fix condenser and compressor, parts tentative p/a ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11722672 (Condenser) and 1 W11722672 (Tubing) and 1 W11506635 (Coupler), states that autho needed"
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
09/30/2024
"Door handle loose, plastic is broke on left side, screw missing. Ordering glass door assy and screw. Office to contact cs when parts come in to schedule return ; ordrng 1 W10877562 (Door glass assy) and 1 Wpw10317887 (Screw)"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Springfield, Massachusetts 01128
Chris B.
Job Details:
09/30/2024
Complaint that the washer is not starting any cycle. Found washer not cancelled on last cycle and just needed a reset. Ran diagnostics and no error codes present. Started a normal cycle with clothes and good level of water and ran through with no issues. Explained to the customer how to cancel out any cycle and its features.
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Springfield, Massachusetts 01108
Mike K.
Job Details:
09/30/2024
"Arrived to replace gear case assy, agitator would not come out and was not ordered. Office had one so went to office and returned. Broke out old agitator and able to replaced gear case assy and all parts ordered. Ran quick wash and went through fill and into agitate properly. Cancelled and drained fine. Ran drain and spin and spinning fine."