Service History 335 - Advantage Appliance Repair

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WET4024HW0

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 02/06/2024

Removed the door and re seated is now working properly.Took photo for with lid open with magnet

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZD801

Near Monson, Massachusetts 01057

Roger R.

Job Details: 02/06/2024

Replaced compressor and filter drier using EPA and Manufacturers recommended processes. ; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Amherst, Massachusetts 01002

Chris B.

Job Details: 02/06/2024

Replaced all parts and oven working properly. Mentioned to the customer to run a few bake goods and to keep an eye on it. ; dspstn on spec-tagged invntry: 1 W11179310 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model MEDB725BW0

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 02/06/2024

"Inspected and found main acu relay for heat broken, heater circuit ohmed out correctly, and ordering thermistor as well, will call for return date.; rqstng P&A on 1 WPW10536008 (Main acu) and 1 WP8577274 (Thermistor)"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ3

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 02/05/2024

"Tested unit and found oven getting proper 120v on each leg and 240v a-crossed ran a bake cycle and checked elements, found bake element coming on and heating but no broil tested power to bake element and 240v is present when cycling, tested power to broil and no power across tested from one terminal on broil element to ground and 120v on each terminal to ground is present. Ran a diagnostics cycle and cycled on broil found no power coming out of control to power up broil element unit is going to need new control ; ordrng 1 W11548749 (Cntrl)"

We serviced a

WHIRLPOOL RANGE

Model WCG55US0HB00

Near Clover, South Carolina 29710

Mitch H.

Job Details: 02/05/2024

Checked and took pictures of broken grate. Customer also showed a rust line where burner box meets counter top. Burner box is a non-serviceable part. Advised customer that grate may be considered cosmetic and not covered. Putting parts in as P&A.; rqstng P&A on 1 W11214957 (Grate kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Pineville, North Carolina 28134

Jeff L.

Job Details: 02/05/2024

Found bad wash motor. Inventory said I had one in stock but I did not. Spoke with Jenn and she corrected my inventory and customer is scheduled for 2-8-24 pmPart#W11665769; used 1 W11665769 (Sump assembly) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Charlotte, North Carolina 28210

Jeff L.

Job Details: 02/05/2024

The unit is outside of the house in a utility room and its a non controlled environment found no fault codes in unit all operations of the unit are normal and working correctly. This unit has a electronic control board that could be affected by the extreme cold other than that i see no problems with unit.(IN A NON CONTROLLED ENVIRONMENT)Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 02/05/2024

Installed harness and drain pump works. Attempted Quick Wash Cycle but washer lid locks basket does a partial turn then drain pump runs and error code F9e1 long drain comes up. Tested capacitor and it checked ok. Ran diagnostics test cycle and washer filled and drains but would not shut drain off. Blow air through pressure hose and ran a Quick Wash Cycle. Washer filled and canceled cycle with F8e1 long Fill Error Code. Canceled cycle and washer drained. Started Quick Wash Cycle again successfully. ; dspstn on spec-tagged invntry: 1 W11643701 HARNESS LOWER

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 02/05/2024

Replaced door panel. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 02/05/2024

Customer is Marcs Appliance. They called Whirlpool to order doors for Unit. Unit is at customers home. Tech is unable to get pics. Marcs Appliance printed out invoice. Took pics. Jason Flint from Marcs Appliance said they will install doors. ; ordrng 1 LW10642554 (dor-fip) and 1 LW10642551 (dor-fip)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/05/2024

Complaint that the unit is making banging noises while spinning. Found unit too close to the wall and hoses hitting the back panel. Mentioned to the customer to have the proper separation from the wall to the washer. Ran two diagnostic cycles and a calibration cycle. Unit working normal.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Glastonbury, Connecticut 06033

Amanda R.

Job Details: 02/05/2024

Replaced magnetron and inverter tested heating normally

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Glastonbury, Connecticut 06073

Amanda R.

Job Details: 02/05/2024

Complaint filter status not resetting when water filter was changed ; rqstng P&A on 1 W10754145 (Cover) and 1 W11577100 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS

Near Newington, Connecticut 06111

Amanda R.

Job Details: 02/05/2024

Customer has five year extended warranty wasnt dispatched correctly needs new water dispenser housing

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Ellington, Connecticut 06029

Roger R.

Job Details: 02/05/2024

Found right side hinge was obstructed by the insulation and that had gotten into the spring causing it to bind up. Adjusted insulation and hinge and reinstalled dishwasher into cabinet. All checks okay now. ; dspstn on spec-tagged invntry: 1 W11573702 RIGHT HINGE and 1 W11573703 LEFT HINGE

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/05/2024

Customers complaint is dryer taking a long time to dry. Found vent kinked. Straightened vent and dryer heating properly.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 02/05/2024

Dishwasher will stop mid cycle and give long drain error code cleared hose and replaced drain pump and tested all checks ok. Customers floor times are loose. Took pictures. ; used 1 W11497943 (DRAIN PUMP/W CHOPPER) from stock

We serviced a

MAYTAG RANGE

Model MET8800FZ01

Near Meriden, Connecticut 06451

Jeremy B.

Job Details: 02/05/2024

Customers complaint is top oven not heating to proper temps and lower oven works intermittently. Ohmed out all elements and found 27.5 ohms. Tested oven sensors and found 1082 at room temp. Preheating top oven to 350 found it cycling low and calibration set at 30 up. Called tech support and documented my findings. All parts have already been replaced recommend hard wiring the oven sensors with ceramic wire nuts. Hard wires sensors was given this SR# 7738400325 from tech support if problem continues customer to call warranty company as all options have been exhausted.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Charlotte, North Carolina 28226

Jeff L.

Job Details: 02/05/2024

SR#7738398458(kirt)Found unit leaking from overflow hose into water pan. This really isnt a call back totally different problem from the 1st time out for a damaged tub. The flow meter is not turning regulating the amount of water thats going into the dishwasher. Will advise customer not to run until we have repaired unit to avoid any water damage. Please put customer on cancellation list dont wanna have to wait a week for repair been without dishwasher 2 monthsPart#W11535094Part#W11434044; ordrng 1 W11535094 (Flow meter) and 1 W11434044 (Inlet valve)

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/05/2024

"Customer complained surface burners intermittently pulse. Confirmed complaint, found all surface burners will intermittently pulse the flame, if you turn on one while one is pulsing it can stop, needs new pressure regulator. Ordering regulator. Scheduled return call for ; ordrng 1 W11590292 (Pressure regulator)"

We serviced a

JENN-AIR RANGE

Model JES9900BAS

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 02/05/2024

Retuned to replace control board. Clock and display now working. But keypad isnt registering pressing. Ordering keypad Ui. Informed customer office will call when part comes in. ; ordrng 1 WPW10206064 (Ui keypad)

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 02/05/2024

Complaint not filling tested multiple times filling normally no new errors

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 02/05/2024

"Customer complained unit goes from start to wash complete in feet minutes. Found f7e4 error. Found unit had bad slider. Replaced slider and ran component activation. All funtions working as designed, including spin and agitate functions. Unit verified working as designed. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Bessemer City, North Carolina 28016

Ryan S.

Job Details: 02/05/2024

"Customer complaint knob damaged. Confirmed complaint , ordering timer and timer knob, customer also complained unit taking too long to dry, found dryer vent was smashed from dryer being pushed too far back, explained to customer without proper airflow unit wont dry properly. Explained to her she will need to make sure vent isnt obstructed. Informed customer office will call when parts come in. ; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)"

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/05/2024

Retuned to install control board. Installed board and verified proper operation.

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Iron Station, North Carolina 28080

Ryan S.

Job Details: 02/05/2024

"Customer complained upper oven not heat. Properly, said it heats but cuts off on its own and door light comes in on its own. Found both elements working and proper power to unit. Unit preheated but shut off on its own. Ordering UI, Copernicus acu, and door switch. Informed us office will call when parts come in. ; ordrng 1 W11686858 (Door switch) and 1 W11600355 (Control UI) and 1 W11261167 (Copernicus control board)"

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/05/2024

"Retuned to install control panel, handle cooktop and bottom panel. Installed all parts and took pictures. Verified proper operation."

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 02/05/2024

Foun no diagnostics No light at control Needs control. Cust has no emailCust buying new; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Marshville, North Carolina 28103

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine still walking, making banging noises gave customer for new suspension rods, new gearcase, new tub, new basket, spanner control, and all associate parts to fix. customer declined repair today is going to look at replacement options instead or call manufacture."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/05/2024

"Inspected and found f5e1 door stuck open, f8e4 leak/open float, found middle rack out of alignment causing door to stay ajar while running and causing leak. Adjusted and tightened, cycled and tested fine."

We serviced a

MAYTAG WASHER

Model MVW6230RHW3

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/05/2024

"Installed new agitator and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11550891 AGITATOR"

We serviced a

WHIRLPOOL WASHER

Model WTW5700SWO

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit is leaking onto the floor. I inspected the unit to confirm the complaint. I ran a quick cycle, let it fill and drained it. There was water under the unit. I found the tub has a crack. The unit needs a new basket to resolve the issue. Im ordering a new tub for the return visit.; ordrng 1 W10389328 (Basket) and 1 63849 (Tub), rqstng P&A on 1 8575214 (Tub support) and 1 3946512 (Base assembly)"

We serviced a

KITCHENAID COMPACTOR

Model KTTS505ESS0

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit turns on by itself and does not compact when it does work. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage. When I does run it continues to stutter and does not compact. It will stop after a few seconds of not being able to compact, a few a few minutes it will turn on by itself. I removed the top and front panel, there is nothing jammed or blocked and the switch seem to be in good condition. The unit needs a new motor, plate and switch to resolve the issue. I quoted the cx for the repair, they do not want to repair the unit. I called WP safety to document the issue.; ordrng 1 WP4387911 (Switch) and 1 WP777811 (Switch) and 1 W10439651 (Motor) and 1 882699 (Drive kit) and 1 780477 (Drive chain)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMB4

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/05/2024

Replaced part and unit running normal. No leaks detected. Great water flow present.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Charlotte, North Carolina 28277

Jeff L.

Job Details: 02/05/2024

Replaced parts ordered by previous tech unit ran and checked okCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/05/2024

Cx complaint that the unit does not start cycles. I inspected the unit to confirm the complaint. I found the lid lock has separated and needs to be replaced. I replaced the lid lock and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlotte, North Carolina 28270

Jeff L.

Job Details: 02/05/2024

Replaced icemaker purchase date was August of 23 still under factory warranty. Replaced ice maker and cycled unit filled with water no leaks; used 1 W11546935 (Icemaker) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Matthews, North Carolina 28105

Jeff L.

Job Details: 02/05/2024

Unit was outside on driveway (see pics) I put unit into diagnostics and there were no fault codes at all I tested the unit and it agitated and spun out. The drain pump is coming on there is nothing restricting the stator motor the harness is good. I could not do a normal cycle wash to see how the unit would do because of it being outside and no water hooked up to it. At this time there is nothing else I can do with the unit until its installed back in the laundry room. Unit ran and checked okCall complete

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADS

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/05/2024

Cx complaint that the units 2 rear burners do not ignite or turn. I inspected the unit to confirm the complaint. The front 2 burners work fine. The RR burner valve opens but the LR does not move at all.; ordrng 2 WPY04100188 (Valve LT)s and 2 WP74006156 (Valves RT)s and 2 WP74006956 (Switches)s and 2 WP74006955 (Switches)s

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Millis, Massachusetts 02054

Aimee Z.

Job Details: 02/05/2024

Installed new wash pump and tested complete

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Plymouth, Connecticut 06786

Jimmy R.

Job Details: 02/05/2024

"Installed new cabinet,suspension,foam dampers and nameplate ran unit thew a calibration cycle and washer went threw properly, ran a wash and spin checked operations and unit is now spinning and working to factory specs"

We serviced a

WHIRLPOOL M/W OTR

Model WMH32519HZ07

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/05/2024

Complaint light underneath microwave will not turn on. I discovered lightbulb has failed and taken triac out on control I replaced light and control I tested ops everything is working fine now. ; ordrng 1 8206232A (BULB)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ1

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 02/05/2024

Clock not keeping proper time. Checked all connections and they tight and secure replaced clock and set time. All checks ok.

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 02/05/2024

"Customer complaint is that washer was making a noise. Ran washer in diagnostics successfully. Inspected slider, rotor and stator. All checked ok. Ran Quick Wash Cycle and no noise detected. Washer checked normal."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 02/05/2024

Installed new control damper all checks ok. ; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Cheshire, Connecticut 06410

Jeremy B.

Job Details: 02/05/2024

Water leaking from bottom at motor. Replaced motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/05/2024

"Cx complaint that the unit is not washing the dishes. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I started a quick cycle to verify normal cycles work. The cycle started with no issues. The sump motor and spray arm have already been replaced regarding this issue. The unit is working as designed, the cx prefers a replacement to resolve the issue."

We serviced a

WHIRLPOOL WASHER

Model LSR7133KQ0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 02/05/2024

Complaint making a vibrating noise when draining and starting to spin unit working normally

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine started banging so loud before customer could get to it turn it off that it almost took the whole lid off. Put giant dents in the cabinetry and lid and a tub fell on the floor. I found broken suspension rod rear right I found tub ring is damaged. I found wash basket is damaged at hub. I found dry belt squeaking no gearcase issues. Surprisingly unit will need an assortment of parts to fix. I left wash plate, removed verified tub, slides up and off easily with no issues from gearcase. cabinetry is considered cosmetic cannot order any parts for cosmetics issues. tub will be shipped directly to customer customer to call our office when parts come in after inspecting for damage. ; ordrng 1 W11217817 (Suspension rods) and 1 W10528947 (Hub) and 1 W11172199 (Tub) and 1 W11550886 (Ring) and 1 W11239857 (Belt)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/05/2024

Complaint fan will not operate on any speed except for speed number one. I found fan blower harness was not fully plugged in preventing fan from fully working. I reattached harness secured. No additional issues found with microwave today microwave is heating just fine and all lights are working with no issues. Fan speeds one and two are now working. There are no additional speeds preset for this model.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/05/2024

Complaint that the unit is not washing properly. Ran diagnostic cycle and wash pump is running normal but unit was very unleveled. Adjusted to level and found no issues with the dishwasher at the moment. No error codes present.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 02/05/2024

Complaint that the unit has a error code F8E4. Found water in the float switch. Found water leaking from the seals. Replaced part and unit running normal. No leaks detected.; used 1 W11483553 (GASKET) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS2

Near Dudley, Massachusetts 01571

Chris B.

Job Details: 02/05/2024

Complaint that the unit is not washing properly. Found bad control board and will have the pump as backup. Left part with customer. Customer not too happy but wants Chris to return as he was explained how to remove the dishwasher from the location carefully. Found control not responding to the wash cycle test. Verified wash pump with voltmeter and found 8ohms present. Wire and connector is ok. Will order control board.; ordrng 1 W11646927 (Control Board)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Paxton, Massachusetts 01612

Chris B.

Job Details: 02/05/2024

Complaint that the unit has a error code FL found bad cold water valve. Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD)

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 02/05/2024

"Complaint, intermittently cooktop and oven will not heat but oven and all lights are working. I discovered receptacle house voltage supply is sparking in the wall whenever oven is pulling amperage. Also, whenever all the cooktops elements are on, it will spark in the wall when power cord is plugged in power cord is in great condition as of right now customer wanted me to leave the oven pulled out so they can have an electrician come into the house and fix receptacle. installed harness as a precaution no additional issues found. No error codes and fault history on main control either."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 02/05/2024

"I replaced main wiring harness I tested operations and diagnostic cycle. No fault codes and stored history at the end of diagnostic cycle. No error codes displaying either heater is working wash motor is working dispenser is opening. Everything is working as it should as of right now no burning odors, presenting during a diagnostic cycle heater is working just fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/05/2024

"Removed old control,gasket and thermistor replaced all parts with new and set temps wile pulling unit out found a ton of stuff caught in condenser coils this was blocking air flow. Vacuumed out coils and advised customer on cleaning checked cooling and unit is cooling advised to give 24hrs so temps can regulate. All operations are now working to factory specs ; dspstn on spec-tagged invntry: 1 W10316760 THERMISTOR and 1 W10830055 DOOR GASKET"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 02/05/2024

Ran unit and found water leaking from under machine found water dripping from diverter valve and also dripping from motor seal. Checked over entire unit and everything els is ok will order new sump&motor to fix leaking issue ; ordrng 1 W11613480 (Sump&motor)

We serviced a

JENN-AIR RANGE

Model PRD3630NP

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 02/05/2024

"Checked over stove and found two front dual burners nor working properly one burner had melted the spreader and the other is burning wrong, removed burners and found one of the orfice clogged cleaned and adjusted flam heated burner and unit is working but flam is coming from bottom due to warped flam spreader, unit is going to need two new flam spreaders and also caps some parts needed are no longer available customer is just going to leave it for now and go from there, Custer is going to end up getting a new unit"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/05/2024

Cx complaint that the unit burners intermittently light. I inspected the unit to confirm the complaint. I found the burners take multiple attempts to light. The burners are in the correct position and the igniters work. The unit needs new burner heads to resolve the issue. Im ordering the parts for the return visit.; ordrng 2 WP8286815 (Burner head)s and 1 WP8286813 (Burner head) and 1 WP8286814 (Burner head) and 1 W10836409 (Burner head)

We serviced a

KITCHENAID RANGE

Model KSEG950ESS1

Near Canton, Connecticut 06019

Chuck M.

Job Details: 02/05/2024

Customer complaint is that installer could not connect downdraft. Inspected and found capacitor is missing. Ordered capacitor. ; ordrng 1 W11209781 (capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDHB08

Near Suffield, Connecticut 06078

Gary V.

Job Details: 02/05/2024

"Installed new compressor and tested for leaks, recharged system and cycled, frost pattern developed, please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 876765 TUBING KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ1

Near York, South Carolina 29745

Mitch H.

Job Details: 02/05/2024

"Pulled dishwasher from cabinet. Removed and replaced pump/motor assembly. Reassembled, turned breaker back on. Tested dishwasher and checked for leaks. Operating properly and no leaks. Reinstalled unit in cabinet."

We serviced a

ROPER DRYER

Model RED4640YQ1

Near York, South Carolina 29745

Mitch H.

Job Details: 02/05/2024

"Checked and found thermal fuse blown. Replaced, tested. Dryer heating and operating properly."

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Springfield, Massachusetts 01107

Mike K.

Job Details: 02/05/2024

"Some wobble in tub again, said had worked fine for a little bit.replaced with upgraded hub assy. suspension is weak, bouncing multiple times when tested. replaced suspension. In testing unit is making some grinding noises, actuator is loud and clicks, replaced actuator and cam. Still has one sound when in agitation and when basket is not under power, free spinning, like a contact clicking.Cannot isolate between motor and gear case, but collar on motor does have a bit of play and makes intermittent noise when moved. Ordering gear case and motor, but replace motor first. 2x time in case gear case does need to be replaced, but ash plate did come off fine during this visit.; ordrng 1 W11283592 (Motor assy) and 1 W11454734 (Gear case assy) and 1 2xtime (2x time), used 1 W11130362 (SUSPENSION), 1 W10913953 (ACTUATOR), and 1 W10721967 (CAM KIT) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 02/05/2024

Unit is under 1yr wp warranty per service bench. Unit not going through cycles. Burnt out wire to capacitor and scraping /char and on cap.Ordering harness and capacitor.; ordrng 1 W11395618 (Capacitor) and 1 W11643701 (Harness)

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 02/05/2024

"Unit starts without coins needed. Not status light on display. Will not go into diagnostics. Same after unplugging/ plugging in. Let run cycle and Went through full cycle ok.Quoted for main control/ coin interface and labor, parts are covered by 24 month wp warranty per service bench, labor not covered as is beyond by 3 month labor warranty; ordrng 1 W11368855 (Control) and 1 WPW10491734 (Coin interface board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 02/05/2024

"Unit not dispensing fault n arrival today, checked line through door and clear. Reservoir freezer it, replaced valve and cleared reservoir. Set rf temp to one setting warmer."

We serviced a

LG DRYER ELECTRIC

Model DLE5977W

Near Granby, Massachusetts 01033

Mike K.

Job Details: 02/05/2024

"Screeching noise while running. Found idler pulley heavily gouged by belt and not moving, belt starting to gray and a couple supports wobbly.Quoted for dryer kit /labor. Accepted. Replaced belt, pulley spring, and replaced damaged supports. Ran and heating and tumbling fine."

We serviced a

LG REFRIGERATOR

Model LFX31925ST/00

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 02/05/2024

"Steamed evap clear and when attempting to put in new evap cover assy realized it does not have central evap fan motor, which is one that tested with high resistance on original visit, cover is also wired differently. Office looked up fan motor individually and we did find a crossover part, though looks completely different, unsure by image how it fits to original cover.Office will order part and contact cs to schedule return when it comes in.No further payment collected as cover ordered for today was not used.; ordrng 1 Eau64824401 (Evap fan motor)"

We serviced a

LG WASHER

Model WM4370HKA

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 02/05/2024

"Clothing had gotten stuck in boot and wrenched out of shape. Attempted to remove outer spring and reshape, but boot is stretched. Quoted for boot/labor. Office to contact to schedule return.; ordrng 1 MDS65736906 (Boot)"

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/05/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/05/2024

"Complaint washing machine, making a loud grinding noise will not spin will not agitate. I found error code F7E6,F7E1 X2. F5 E4 error, codes in diagnostics fault history. I found gearcase has dropped a gear and his grinding I found drive motor gets extremely hot to the touch when tub spins for only a minute and its tripping overload thermal cut out. Unit will need a gearcase wash plate, drive motor, spanner nut actuator, and cam to fix. ; ordrng 1 W10913953 (Actuator) and 1 WPW10006384 (Belt) and 1 W10721967 (Clutch) and 1 W11283592 (Mtr) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W10752283 (Washplate) and 1 W10752187 (Screw)"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30IXSS8

Near Longmeadow, Massachusetts 01106

Roger R.

Job Details: 02/05/2024

Found unit had burnt control and user interface. Also wiring harness damaged. Gave estimate of partial repair and unit is not cost effective to repair. Trip charge covered by whirlpool.

We serviced a

JENN-AIR REFRIGERATOR

Model JFX2897DRP02

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 02/05/2024

Found unit with lower light on left side of cabinet not working. Noticed customer had removed light at some point and wires cut at light. Wires are foamed in from factory and unable to access for repair. unable to repair light

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 02/05/2024

"Found tub full of water. Drained water using customers wet vacuum. Removed pump and hoses, checked for obstructions and found none. Reinstalled pump and checked electrically and pump gets power and turns. Reinstalled and ran test cycle and found pump working properly. Unit draining okay. Suspect drain may be slow and should not be an air tight fitting but should be in a standpipe."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Springfield, Massachusetts 01119

Roger R.

Job Details: 02/05/2024

Found unit had a bad ignitor. Quoted 89.99for new ignitor and $199 labor rate. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 02/05/2024

Checked and tested washer. Found that noise was coming from drain hose vibrating against back of washer as spin speed ramps up. Washer is very close to back wall. Customer is going to move hose or put something between hose and back of washer. Washer is operating as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 02/05/2024

"Checked and found that valve under sink was turned off not allowing water to unit. Turned valve on, tested, dishwasher operating properly. Collected for service call on cc."

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FG4H2272UF

Near Springfield, Massachusetts 01118

Roger R.

Job Details: 02/05/2024

Installed new water filter and reset indicator on display. Also reset air filter indicator.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Chicopee, Massachusetts 01020

Roger R.

Job Details: 02/05/2024

Found upper rack supports broken quoted for part and labor. Replaced and tested. All okay ; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Fort Mill, South Carolina 29715

Mitch H.

Job Details: 02/05/2024

Arrived and attempted to replace ACU. Found that both ACU and console ordered were incorrect. Reordering correct parts. Checked part availability and scheduled return for 2/9 PM; ordrng 1 W11319991 (Console) and 1 W11322903 (ACU)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Walpole, Massachusetts 02081

Aimee Z.

Job Details: 02/05/2024

"Error f7e1Found needed cap with actuator, replaced and ran diagnostics; used 1 W11395618 (Cap), and 1 W10913953 (Acuator) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Waterbury, Connecticut 06706

Jimmy R.

Job Details: 02/05/2024

"Checked over unit and found console not coming on and no display, checked power to unit and 120v is present but unit had been Infested with bugs witch shorted out controls advised customer they need to call rental center and go from there we cant touch unit like it is"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS2

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/05/2024

"Customer complained unit loud, no water. Upon arrival found water valve not working, not filling unit. Replaced water valve from ts. Verified proper operation. Left pre id part (sump) with customer. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP , used 1 W11434044 (VALVE-INLT) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 02/05/2024

Complaint door is dented. I discovered dishwasher. Door panel has a dent in the left side of the panel right in the center about 12 inches down from the top. I replaced door panel tested operations of dishwasher. No additional issues found all functions are normal and no error codes in diagnostics fault history.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 02/05/2024

"Returned to install parts ordered, installed new tub ring, disperse and dispenser bezel."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Rock Hill, South Carolina 29730

Mitch H.

Job Details: 02/05/2024

"Pulled dishwasher from cabinet. Removed and replaced pump/motor assembly. Reassembled, tested dishwasher and checked for leaks. Operating properly and no leaks. Reinstalled in cabinet, retested, operating properly. Checked entitlement and confirmed unit still in first year warranty l"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Simsbury, Connecticut 06070

Gary V.

Job Details: 02/05/2024

"Inspected and found door glass panel warped, unit shows out of 30 cosmetic from sept 23 date of issue. DOP was corrected will order part and return, they open 10-6, can return any time.; ordrng 1 W11600222 (Door glass)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Bloomfield, Connecticut 06002

Gary V.

Job Details: 02/05/2024

"Installed parts listed and cycled thru component synchronization test, and tested fine."

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Canton, Connecticut 06019

Gary V.

Job Details: 02/05/2024

"Installed new compressor and checked for leaks, recharged system and frost pattern developed. Please allow 24-48 hours for temps to regulate."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 02/05/2024

F8e6 f7e7 errors outlet very loose plugged into a strip started cycle

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Meriden, Connecticut 06450

Jeremy B.

Job Details: 02/05/2024

Customers complaint is food getting too cold found setting at max. Lowered to recommended please allow 24hrs to stabilize.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near Charlotte, North Carolina 28212

Jeff L.

Job Details: 02/05/2024

Replaced drain pump due to not pumping all water out. Unit ran and checked ok no leaks. Part needs to be replenished to my stock did not have invoice number on one I used

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 02/03/2024

"Lid lock not functioning, verified is service tests. Quoted for lid lock/labor. Accepted. Replaced and tested in drain/spin cycle fine. Ran normal cycle and went through fill into wash fine; used 1 W10810403 (DOOR LOCK) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKB2

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 02/03/2024

"Replaced dispenser and ran diagnostic cycle, verified dispenser operation. Explained to customer about dish placement and operation of unit.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Springfield, Massachusetts 01151

Mike K.

Job Details: 02/03/2024

"F0e5, f7e8 errrors in history, cleared. Off balance load, overheated motor module. Nothing found restricting backer movement. Visual inspection of lower assy found bolt off holding stator in place and oil spray from gear case assy. Ordering gear case assy, Washplate, slider; rqstng P&A on 1 W11449841 (Gear case assy) and 1 W10734521 (Clutch assy) and 1 W11550891 (Agitator) and 1 W10752187 (Screw), ordrng 1 2xtime (2x time)"

We serviced a

SAMSUNG WASHER

Model WA54R7200AW/US 03

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 02/03/2024

"Complaint of unit shaking during use. They had replaced tension rods and had worked better for a little while (month) but back to same issue. Basket is spinning freely no damage seen on underside of unit, actuator operation verified, no unusual sounds in spin. Was a bit unlevel front to back which I corrected and ran full spin empty. Operated fine. Ran rinse and spin with small load of towels. Once soaked, cancelled and ran spin cycle. Drains fine and started bouncing and banging badly in spin. Was spinning ok then just started bouncing up/down. With going through suspensions it looks like underlying issue is a gear case/bent shaft possible.Quoted for gear case/labor with understanding may need basket suspension. Denied repair. Collected for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrx735sdhz02

Near Ellington, Connecticut 06029

Gary V.

Job Details: 02/02/2024

"Inspected and found no ice production, replaced ice maker and cycled and filled with water, please allow 24-48 hours for ice production.; used 1 W10882923 (ICE MAKER) from stock"

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