Service History 333 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Ashford, CT 06278

Gary V.

Job Details: 10/27/2023

"Arrived and no answer at door or on phone, office confirmed.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Springfield, MA 01104

Roger R.

Job Details: 10/27/2023

Checked unit and all functions working normal. Ran diagnostics and calibration cycles. Also checked bottom end and all looked good.

We serviced a

MAYTAG WASHER

Model MHWE201YW00

Near Matthews, NC 28105

Jeff L.

Job Details: 10/27/2023

Found customer used cleaning suds with cleaning chemical that created to much suds allowing unit to leak out front door with sudsy water. Advised customer to clean with afresh or any other machine cleaning product. Unit ran and check okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Matthews, NC 28105

Jeff L.

Job Details: 10/27/2023

Replace defrost heater unit Randy checked OK Call complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrv986fdem01

Near Belchertown, MA 01007

Chris B.

Job Details: 10/27/2023

Complaint that the unit has water in the fresh food section behind the the drawers. Found clogged drainage. Unclogged the drainage and mentioned to the to keep an eye on the unit for the next few days. Collected for minor repairs.; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Belchertown, MA 01007

Chris B.

Job Details: 10/27/2023

"Complaint that the unit is not cycling properly. Found error code F5E1, F8E1. Ran three diagnostic cycles and unit working normal. Found no noises nor issues with the filling. Calibration and hard reset. No issues found with the washer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Charlotte, NC 28214

Robert A.

Job Details: 10/27/2023

Cx did not answer the phone or the door. I tagged the door and marked the part for the return.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Charlotte, NC 28214

Robert A.

Job Details: 10/27/2023

"Cx complaint that the unit making squeaking noises while it runs. I inspected the unit to confirm the complaint. The unit tumbles, heats and has good airflow. The squeaking is from the rollers, the unit needs new rollers and pulley wheel. Im ordering a dryer repair kit to resolve the issue. I current to do not have one for TS.; ordrng 1 4392065 (Dryer repair kit)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/27/2023

Confirmed dimple in top of door and took pictures. Explained to customer that we would need authorization from Whirlpool for repair. Customer could not provide purchase receipt. Says he didnt get anything from Ferguson. He is not going to pay for service call or repair.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Agawam, MA 01001

Mike K.

Job Details: 10/27/2023

"I year extended coverages purchased through Costco.Control panel warping up, ordering console; ordrng 1 W11460908 (User interface)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM7

Near West Springfield, MA 01089

Mike K.

Job Details: 10/27/2023

Installed control as interface/keypad. Plugged in and programmed. Started as normal compressor/fans running

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near West Springfield, MA 01089

Mike K.

Job Details: 10/27/2023

"Replaced condenser, pulled unit into vacuum and held. Charged 2oz of refrigerant and then plugged in, compressor drew in next 3oz of r134a. Unit running and return line getting hot, fr at 59 and dropping. Apartment at 71. Cs to monitor.. empty apartment."

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Holyoke, MA 01040

Mike K.

Job Details: 10/27/2023

"Covered by authorization. Unit had been having issues with right door bot closing, would come open on its own, it has been closing fully the last couple days and operating normal on arrival. Door closer looks to be fine, nothing rubbing and sealing ok. Raised front feet to add more gravity to door closure and evened doors."

We serviced a

LG REFRIGERATOR

Model LFCS22520S/00

Near Northampton, MA 01062

Chris B.

Job Details: 10/27/2023

Complaint that the unit is not cooling properly. Found vent on the back clogged with dust and not reaching temp properly. Compressor is running and was running very hot when panel was removed. Customer cleared out the vents and mentioned to let it run cool for the next few hours to reach proper temperature. No issues found with the refrigerator. Collected trip fee.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Easthampton, MA 01027

Chris B.

Job Details: 10/27/2023

Complaint that the unit is not spinning out properly. Quoted parts and labor. Replaced hub and unit running normal. Mentioned to the customer to do a few small to medium loads first.; used 1 W10528947 (HUB) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/27/2023

Found new transformer damaged. Terminals completely separated from coil. Reordering transformer. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

MAYTAG WASHER

Model MHW8200FC0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/27/2023

Found f1e1 ACU failure. Ran diagnostics and verified operation of components. Order and replace control. ; ordrng 1 W11201292 (cntrl-elec) and 1 W10864049 (Control)

We serviced a

ELECTROLUX DRYER

Model EFME617STT0

Near Tolland, CT 06084

Amanda R.

Job Details: 10/27/2023

Customer realized they have ten years extended warranty on unit

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Suffield, CT 06078

Gary V.

Job Details: 10/27/2023

"F8e3, f9e1, f0e1, f1e1, inspected and found multiple problems, main acu fault and level sensor fault, suds and long drain . Quoted for repair and she will call if wants repaired."

We serviced a

WHIRLPOOL COOKTOP

Model WFE535S0LS2

Near Farmington, CT 06032

Ruben C.

Job Details: 10/27/2023

Checked unit found burner harness in back disconnected cuasing malfunction of burner no heat reinstalled harness tested operation normal left burner and switch with cust; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Farmington, CT 06085

Ruben C.

Job Details: 10/27/2023

"Checked unit ran diagnostics no error codes ran spin with no clothes tested fine went up to speed but when clothes put in starts banging on left side manually moved drum back and forth sounds like shocks need to order shocks and getting spring in case need to set up for helper unit stacked 0; rqstng P&A on 4 W11316766 (Damper assy)s and 2 W11314394 (Spring assy)s and 1 Helper (Helper), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Avon, CT 06001

Ruben C.

Job Details: 10/27/2023

Replaced console tested operation normal ran diagnostics normal all functions on panel working normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Burlington, CT 06013

Ruben C.

Job Details: 10/27/2023

Replaced both doors tested operation normal freezer is sealing normal heated gasket to conform; used 1 WP488881 (WASHER) from stock

We serviced a

ELECTROLUX DRYER ELECTRIC

Model efme617stto

Near Charlotte, NC 28270

Jeff L.

Job Details: 10/27/2023

Tore machine down found loose wire on door switch and heater tighten both wires down put unit back together unit operated ran and checked OK cut down dryer vent and reattached to wall.Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC1

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/27/2023

Ran unit with clothes in it never got any leaking from the gear case seal the drain pump and tpressure hose was installed correctly on outer tub filled unit up to maximum capacity of water let unit agitate and spin out they were small amounts of water being slung over the top and the unit was nowhere near full of clothes at this time Im going to recommend replacing suspension rods to solve the problem.Part#W11396716; ordrng 1 W11396716 (Suspension rods)

We serviced a

KITCHEN AID DISHWASHER

Model WED8120HC0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 10/27/2023

"Tested and found element not heating properly. Removed element and found it burnt. Replaced element, tested, dryer now operating properly.; used 1 WP3387747 (Element) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/27/2023

Replaced all parts ordered by a previous technician I also found one of the lines to the seal system in the back vibrating I readjusted the line took the vibration out After installing the flapper reinstalled that you are and it was throwing PO fault code I contacted Whirlpool Tech Support and spoke with Leon to see why it would have happened or if there was anything I could do to clear it out there was nothing to be done. Standard procedure unplug unit replaced flapper restore power and normally that UIs find not in this case.Please contact customer as soon as possible to have this unit repaired when part comes in she has no operation of her UI at this time. ; ordrng 1 W11577100 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near New Britain, CT 06051

Chuck M.

Job Details: 10/27/2023

Customer complaint is that gasket was not sealing to cabinet and there was condensation in FF section. Corrected gasket with blow dryer and gasket is now sealing properly.

We serviced a

SAMSUNG WASHER

Model WA45M7050AW/A4

Near Westfield, MA 01085

Mike K.

Job Details: 10/27/2023

"Tub full and not draining, can heat pump humming. Verified 120vac coming to pump and while testing it started to drain, drained tank fully.Quoted for drain pump/labor but is operating now.Accepted. Office will contact cs when part comes in to schedule return.; ordrng 1 DC97-19289F (Drain pump)"

We serviced a

WHIRLPOOL WALL OVEN

Model WOD77EC0HS02

Near Cornelius, NC 28031

Vincent O.

Job Details: 10/27/2023

Found broil element open and fried. Shorted to cavity causing sparks. Safety covering repair. Auth# w195ts1wpl1.; ordrng 1 WPW10260252 (elmnt-brol)

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Davidson, NC 28036

Vincent O.

Job Details: 10/27/2023

Unable to verify complaint at this time. Ran normal cycle and verified no leaks anywhere. Found water evidence in bottom rear. Customer says issue happened during clean washer cycle. Suspected over sudsing caused unit to leak from rear tub vent. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11316256 VALVE (COLD) and 1 W11458345 DRAIN PUMP

We serviced a

KENMORE REFRIGERATOR

Model 106.50569992

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/27/2023

Unit has good frost pattern condenser fan evaporator fan compressor are all working and running found the waterline to the filter housing bent and cramped and the filter housing cracked need to replace both in order to have a working icemaker the temperature coming over to the refrigerator is 38? the freezer section is 11? I did find some bottles and containers up on the top shelf blocking the vent so I rearrange some shelving in the refrigerator side move the stuff that was blocking the damper and going ToAdvise customer to watch unit and let us know if it doesnt make a difference the condenser calls were extremely clean.Part#WP2186443Part#8201597; ordrng 1 WP2186443 (Filter housing) and 1 8201597 (Water line)

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Westfield, MA 01085

Mike K.

Job Details: 10/27/2023

"Glass lid is broken off of hinges. Cs says it is second time needing lid replaced. Ordered lid, hinges and screws. Office to contact when parts come in with authorization to schedule return.; rqstng P&A on 1 W11256781 (Lid) and 1 WP8563965 (Left hinge) and 1 WP8572974 (Right hinge) and 4 W11404293 (Hinge screws)s"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 10/27/2023

Ice layer forming on shelves and liner in freezer. Found doors closing properly. Recommend customer clear ice and see if it comes back. The ice door broke while testing needs new. Deli drawer keeps freezing food needs new diffuser. ; ordrng 1 W11449567 (Diffuser) and 1 W11447197 (Diffuser) and 1 W11452422 (Ice door)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Charlotte, NC 28208

Robert A.

Job Details: 10/27/2023

Cx complaint that there are dents on the MW door. I inspected the unit to confirm the complaint. I found no dents on the door or any other exterior part. I called the GC to come to the home and verify that there are no dents. He said someone else called in this issue. He did not see any issues with the unit. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Fort Mill, SC 29707

Mitch H.

Job Details: 10/27/2023

"Removed and replaced both top rack adjuster assemblies. Reinstalled rack, tested, operating and adjusting properly."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE234GPS0

Near Monson, MA 01057

Roger R.

Job Details: 10/27/2023

Found main wash pump running but not building any pressure to wash dishes. Unit will need new pump assembly. Installed new pump and unit working properly. ; used 1 W11665769 (MOTOR/SUMP) from stock

We serviced a

FRIGIDAIRE DISHWASHER

Model FDPC4221AW1A

Near Monson, MA 01057

Roger R.

Job Details: 10/27/2023

"Found unit not starting when door closed. Seal causing door to not close fully. Will need new door seal. ; ordrng 1 154827601 (Seal, door)"

We serviced a

SAMSUNG DRYER

Model DVE50R5200W

Near East Longmeadow, MA 01028

Roger R.

Job Details: 10/27/2023

Found unit heating properly with no vent connected. Ran on both automatic cycle and timed cycle. On timed dry make sure to turn off eco dry setting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW00

Near Longmeadow, MA 01106

Roger R.

Job Details: 10/27/2023

Installed new right side refrigerator door due to broken hinge socket at bottom of the door. Broken Door Hinge - Special Project S253AD

We serviced a

KENMORE WASHER

Model 110.23812100

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/27/2023

"Complaint Wash machine agitates fills with water, but will not drain will not spin. I found a little latch has failed bypassed per customer request tested operations no additional issues found new small children near or around house."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 10/27/2023

Drawer not staying in place. The left rail keeps separating and drawer falls. Tried making adjustments but still falling off. Recommend replacing the left rail. ; ordrng 1 W11131365 (Left drawer slide)

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Stanley, NC 28164

Ryan S.

Job Details: 10/27/2023

"Installed new control board. Flipped breaker and unit still not coming on. now getting 14v to Ui panel. And 5vdc from Ui to keypad. Checked power to unit and has proper 120 v on each leg to neutral and 240 across. Checks for ground to short on all parts, no ground to short found anywhere, called techline. Informed of all progress and double checked on phone confirmed bad UI. Sr# 7737654722 ordering new UI. ; ordrng 1 W11600651 (UI panel)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/27/2023

Installed new wash arm and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newington, CT 06111

Chuck M.

Job Details: 10/27/2023

Installed door and roller cab. Checked ok.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Rock Hill, SC 29730

Mitch H.

Job Details: 10/27/2023

"Tested and found no response from control, completely blank. Removed control, found control shorted and burnt, indicating drain pump failure. Replaced drain pump and control. Ran control calibration and tested washer. All operating properly.; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near York, SC 29745

Mitch H.

Job Details: 10/27/2023

"Tested washer and found it will not run a cycle. Entered diagnostics, found F1E1 control error. Was able to run component tests and found valve not actuating. Ordering control and valve. Checked part availability, control is special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11624943 (Control) and 1 W11614515 (Valve)"

We serviced a

KITCHENAID REFRIGERATOR

Model G

Near South Grafton, MA 01560

Aimee Z.

Job Details: 10/27/2023

"Found moisture around the ice mix fridge side, first adjusted doorCheck seal door for ice maker good.Found 2 spots where ice bin hits and are dented , tried to heat to shape Wouldnt take shape.Also put light disp shine up could see air leak at ice doorOrdering door ice bin and ice door; ordrng 1 W11679939 (Ice door) and 1 WPW10606117 (Ice door)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Stanley, NC 28164

Ryan S.

Job Details: 10/27/2023

Customer complained of no water. Found valve bad. Replaced from ts. Ran unit and unit now working as designed. Showed customer. ; used 1 W11434044 (VALVE-INLT) from stock

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Mount Holly, NC 28120

Ryan S.

Job Details: 10/27/2023

Customer complaint was drum not turning. Found belt broken. Replaced belt from ts. Also replaced pulley and. Its drum rolled due to wear . Used dryer repair kit. Ran after and unit working as designed. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL RANGE

Model WEC310SAGS3

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/27/2023

Replace control board tested operations no additional issues. Found oven is preheating. Cooktop is working fine. No further error codes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FSS02

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/27/2023

"Complaints not dispensing water out of door dispenser. Making ice just fine though. I found unit does not have water pressure regulator by Apex installed. Customer stated she had another company out half of a dozen times that replaced water valves filter, housing computer issues all sorts of other things for the same complaint customer has to twist water filter by removing and then reinstalling filter to get water to dispense from door ordering parts per Technical Service Pointer #: W11394954A Action Required: Mandatory. ; ordrng 1 W10786952 (Kit) and 1 8212547RP (Line)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/27/2023

Complaint lights in freezer and one light in fresh food section not illuminating. I found complaint true I replaced all 12 LEDs tested operation no additional issues found at this time or reported at this time unit has a two-year limited warranty from manufacture. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Newington, CT 06111

Ruben C.

Job Details: 10/27/2023

Installed wheel roller on unit and installed door cust will put whirlpool name tag on herself took pic of right side top has damage to top where top hinge heated gasket to conform

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Suffield, CT 06078

Gary V.

Job Details: 10/27/2023

"Inspected and found ui panel not responding, unit needs electronics replaced,will order and return. Customer needs fri nov 10th pm slot.; ordrng 1 W11378949 (Ui panel) and 1 W11565020 (Main acu)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/26/2023

"Upon arrival found unit unit doa. turned unit on.compressor fires up with no issue. Compressor shutting down after a few minutes. Inverter begins to flash error f4. Indicating bad inverter. New compressor does not come with inverter. Will need inverter boars also. Ordering inverter. Customer had to leave. Tried to call to inform of issue no answer. ; ordrng 1 W11578028 (Inverter), dspstn on spec-tagged invntry: 1 876765 TUBING KIT 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11506621 COUPLER 6 NK MS 00 , 1 W11506623 COUPLING 5/5 NR MS00 , and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

KITCHENAID OVEN

Model KODE500ESS04

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/26/2023

Found open hi limit tstat. Order and replace open hi limit. ; ordrng 1 WP4449751 (thrmst-fix)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/26/2023

Found evap completely frozen over. No air flow. Order and replace harness. ; ordrng 1 W11566892 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAMS0

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/26/2023

Unable to verify complaint at this time. Customer showed video evidence of unit leaking from tub at front of unit between door and tub. Water shut off at time of arrival. Turned water on to test. Valve stuck closed. Will not allow water to unit. Possible valve issue that caused leak. Also found warp in inner door liner. Order and replace valve and door liner. ; ordrng 1 W11175771 (valve-inlt) and 1 W11676896 (Inner door)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HC3

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/26/2023

Found excessive vibration caused by worn suspension. Order and replace suspension. ; ordrng 1 W11396716 (Suspension)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/26/2023

"Ran washer and checked water flow on both hot and cold valves found cold water coming in slow, removed cold inlet and cleaned screen reattached water line and secured. Ran unit thew a diagnostics cycle and found no errors ran a calibration cycle to clear board and reset unit went threw as designed. Ran wash and spin cycles checked inlet water and unit is filling and operating to specs. Advised customer the water valve for washer does not shut down and needs to be replaced this could cause slow water flow if valve gets hung up half way she will get it replaced."

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104KBL1

Near West Hartford, CT 06107

Chuck M.

Job Details: 10/26/2023

Customer complaint is that dishwasher was not drying completely and water left over underneath filter. Found water underneath filter. Adjusted drain hose and much less water is backing up. Set rinse aid to A3 from A1 for more rinse aid dispensing.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Charlotte, NC 28269

Robert A.

Job Details: 10/26/2023

I installed the ordered part and tested the unit for

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Charlotte, NC 28269

Robert A.

Job Details: 10/26/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, NC 28269

Robert A.

Job Details: 10/26/2023

"Cx complaint that the unit is not starting cycles. I inspected the unit to confirm the complaint. I found an error code: f8e1, and ran manual water valve tests. The cold water was off, I turned the cold water on and the valve worked fine. However the home water valve cold side side leaking when its on. I informed the cx that the home cold side valve needs to be replaced. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

JENN-AIR RANGE

Model JGRP430HL05

Near Charlotte, NC 28278

Ryan S.

Job Details: 10/26/2023

"Customer complained door sticking, wont open, closing off balance. Found door lock malfunction causing door to stick and not open sometimes. Also ordering hinges because door is closing off balance. Scheduled return call for 11-1-23pm. ; ordrng 1 W11029221 (Door lock.) and 1 W11643630 (Hinge left) and 1 W11643898 (Hinge right)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28273

Ryan S.

Job Details: 10/26/2023

"When arriving customers son was home not her, ( he was over 18). Had trouble finding purchase receipt. Called his mom to find receipt. Had a delivery email but model number wasnt on email. Informed they need receipt with model number. He called his mother again and she tried to find email of receipt. They had delivery and purchase confirmations but nothing had model number on it. He said he will try to get receipt from Lowes. Called Randy to double check entitlements and serial number."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28227

Ryan S.

Job Details: 10/26/2023

"Compress was damaged in shipping. Ordering new compressor and ordering lokring, process valve and tubing kit. Also putting in for 2xtimeframe. Called customer to inform and inform that office will call when parts come in. ; ordrng 1 W11504415 (Lokring 1) and 1 W11504431 (Lokring 2) and 1 W11506619 (Lokring 3) and 1 W11506635 (Process tube) and 1 876765 (Tubing kit) and 1 W11580057 (Compressor)"

We serviced a

MAYTAG WASHER

Model MVWB750WQ0

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/26/2023

Complaint Wash machine making a loud banging noise at the end of cycle. I found suspension rods have completely failed. I found no error codes in diagnostics unit performed a self test. No leaks with bearings. No tub issues. No control board issues. Unit has some rust around bleach dispenser. Suspension rods are shot.; ordrng 1 W10247710 (Suspension rod kit)

We serviced a

FRIGIDAIRE RANGE

Model FGGF3036TFA

Near Lancaster, SC 29720

Jonathan J.

Job Details: 10/26/2023

"Complaint oven will not heat. I found igniter has failed. I replaced igniter, tested operations no additional issues found everything is working fine. Oven preheating to 350? in eight minutes and 52 seconds. ; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 10/26/2023

"I replaced gearcase wash plate and all previously ordered parts. I performed a control board DLMS calibration procedure per technical manual. No additional issues found no abnormal noises heard everything is working properly and quietly no oil leaks anymore. no water leaks either.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W10913953 ACTUATOR , 1 W11239857 BELT , and 1 W11449840 GEARCASE"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Burlington, CT 06013

Ruben C.

Job Details: 10/26/2023

Checked unit found nut on main pulley loose cuasing noise and no spin reinstalled nut onto main pulley tested operation normal spinning normally and operating normally left latch with cust; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Canton, CT 06019

Ruben C.

Job Details: 10/26/2023

Replaced end caps and cover tested operation normal

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28205

Ryan S.

Job Details: 10/26/2023

Customer complained unit making scraping fan like noise. Showed multiple videos of noises. Found blower wheel broke. And motor shaft slightly warped. Ordering motor and blower wheel . Scheduled return call for 11-1-23 pm. ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Fan wheel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Granby, CT 06035

Gary V.

Job Details: 10/26/2023

Installed new wash pump and cycled tested fine now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near East Granby, CT 06026

Gary V.

Job Details: 10/26/2023

"Inspected and found drain tube defective not lining up to base of cabinet properly, replaced with new tube and cycled, tested fine.; used 1 W10619951 (DRAIN KIT) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBW03

Near Enfield, CT 06082

Gary V.

Job Details: 10/26/2023

Installed parts listed and tested fine.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Enfield, CT 06082

Gary V.

Job Details: 10/26/2023

"Call 860-836-0818 Mike 15 mins ahead, or 347-563-5455 Paul. Inspected and found lid lock assy broken, will order and return.; ordrng 1 W11513248 (Lid lock)"

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Woodstock, CT 06282

Amanda R.

Job Details: 10/26/2023

Replaced door hinge operation normal

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Putnam, CT 06260

Amanda R.

Job Details: 10/26/2023

threw a F3e1 error code washing in cool water checked inlets screens because on well water with out house filter made sure both hot and cold coming to unit checked pressure hose quoted for new pressure sensor and control customer refused to pay service charge

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Gastonia, NC 28052

Ryan S.

Job Details: 10/26/2023

"Customer complained unit wont work on normal cycle. Talked to her about how to use unit. Found that she wasnt waiting long enough to let unit to start, said she read it should only take 3 seconds. It was taking longer so she kept canceling it. Informed her its starting but the water valve wont start right away and thats what she was going off of. Ran normal cycle to make sure unit working as designed. Unit sensed, filled , started washing. Unit will drain ran service mode and all functions working in service mode. Verified proper operation."

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Gastonia, NC 28052

Ryan S.

Job Details: 10/26/2023

"Customer complained unit panel cracked when no,dont down start button, said felt like it was weak before. Unit wont start or power on intermittently. Ordering new control panel Ui. Scheduled return call for 11-2-23 am. ; ordrng 1 W11413566 (Ui panel)"

We serviced a

WHIRLPOOL FREEZER

Model WZC5116LW0

Near Waterbury, CT 06708

Jimmy R.

Job Details: 10/26/2023

"Checked over freezer and found unit warm and not running, checked power and unit is getting 120v light inside coming on. Removed compressor access cover and found unit not running checked inverter on compressor and found 120v going to board but no power coming out to start compressor unit needs new inverter will order, advised part is special order and once in we will call for return visit ; ordrng 1 W11598145 (Inverter box)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/26/2023

"Checked and found top 3 interior LEDs dim or out. Also found refrigerator door gasket torn at tab. Requesting P&A for LEDs and door gaskets. Customer says warranty company told her gaskets were cosmetic and not covered. Put in as P&A, if not approved customer would like to purchase gaskets. Please call her with decision.; rqstng P&A on 1 W11683244 (LED kit) and 1 W11544658 (Refrigerator door gasket) and 1 W10846057 (Refrigerator door gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Charlotte, NC 28277

Mitch H.

Job Details: 10/26/2023

"Checked and found that compressor was running but not pumping. Tapped system, charged with nitrogen to check for leaks, none found. Unsoldered and removed old compressor. Installed new compressor. Charged with nitrogen, let sit for 15 minutes, no loss of pressure, checked for leaks, none found. Evacuated nitrogen, pulled vacuum, weighed in correct refrigerant charge. Compressor operating and cooling properly.; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV , used 1 R600 (R600 refrigerant) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HBS02

Near Southampton, MA 01073

Mike K.

Job Details: 10/26/2023

"Replaced compressor/drier. Pulled system into vacuum and held. Charged with 5.3 oz r134a. Advised it would take test of day to cool, then can start putting items in unit. monitor over next couple days. If holding temp then to go ahead a fill unit as normal.; dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Easthampton, MA 01027

Mike K.

Job Details: 10/26/2023

"Unit not tumbling, cs had complaint of noise when running before stopped. Supports worn, but not noisy. Blower not turning, jammed. Removed blower chute and found pair of chipmunks. One jammed in blowers other in vent.Quoted for dryer kit/labor. Approved.Replaced supports/belt/pulley.Tested and unit running smoothly and heating properly.; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER , used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL DRYER ELECTRIC

Model WED6200SW1

Near Northampton, MA 01060

Mike K.

Job Details: 10/26/2023

"Unit squeaking when running, found cracked belt and worn idler pulley. Quoted for parts/labor. Did clean and grease pulley to quiet down until replaced.; ordrng 1 WP8547168 (Belt) and 1 8547174V (Idler pulley)"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near South Hadley, MA 01075

Mike K.

Job Details: 10/26/2023

Replaced control and ran diagnostic cycle fine.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Springfield, MA 01118

Roger R.

Job Details: 10/26/2023

Found unit chattering when trying to engage the hub. Found teeth in hub worn and it will need to be replaced. Installed new hub and rechecked and calibrated. ; used 1 W10721967 (CAM KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Springfield, MA 01118

Roger R.

Job Details: 10/26/2023

"Installed new gear case, wash plate, and new hub. After installation I ran calibration cycle and tested unit all checks OK.; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10752283 WASHPLATE , and 1 W11454734 GEARCASE"

We serviced a

MAYTAG WASHER

Model MVW6200KW

Near Springfield, MA 01109

Roger R.

Job Details: 10/26/2023

"Found belt and transmission pulley worn. Replaced both parts and checked. ; used 1 W10721967 (CAM KIT), and 1 WPW10006384 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW

Near Springfield, MA 01107

Roger R.

Job Details: 10/26/2023

"Found unit working properly but very sweaty in the refrigerator section. Checked seals, all ok. Checked drain tube and that was okay also. Checked frost pattern was weak. This unit has a sealed system issue and needs a new compressor, filter and refrigerant leak check. Will order new compressor and filter. Leak check upon return. ; rqstng P&A on 1 W10861519 (Holder, crisper pan) and 1 WPW10507886 (Compressor) and 1 W10843121 (Drier), ordrng 1 2Time (Extra time)"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Longmeadow, MA 01106

Roger R.

Job Details: 10/26/2023

Installed new magnetron and control tested unit all checks. OK running properly.

We serviced a

FRIGIDAIRE RANGE

Model FFGS3053LSF

Near Holyoke, MA 01040

Mike K.

Job Details: 10/26/2023

"Cs requested to have lower oven by bake igniter cleaned. Removed lower section, scraped and vacuumed out lower section. Tested bake cycle when completed and ignited properly."

We serviced a

KENMORE DRYER

Model 110.96478100

Near Holyoke, MA 01040

Mike K.

Job Details: 10/26/2023

"Replaced open resistor and tested on timed dry set at 10 minutes, heated advanced, went into cool down fine. Unit stopped at end of cycle."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302EBS03

Near West Springfield, MA 01089

Mike K.

Job Details: 10/26/2023

"Wrong door gasket was ordered, left door gasket was ordered instead of right.Ordered right side door gasket.; rqstng P&A on 1 W11368721 (Right hand door gasket)"

We serviced a

WHIRLPOOL DRYER

Model GEQ9800PW1

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/26/2023

Found broken door switch causing unit to not operate. Replaced door switch. Tested and verified proper operation. Informed customer that warranty company will no longer cover this repair as this is the 5th switch in less than a year. All functions check ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM00

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/26/2023

Installed new roller cab. Leveled unit. All functions check ok.

We serviced a

JENN-AIR OVEN

Model JJW3830WR00

Near Charlotte, NC 28269

Robert A.

Job Details: 10/26/2023

"Cx complaint that the unit is not working and showing an error message. I inspected the unit to confirm the complaint. I found error code f8e0 saved multiple times. I preheated the ovens and the error code flashed again. The unit needs new cooling fans to resolve the issue. I quoted the cx for the repair and collected the payment in full by CC. Please 2ct for the return, the entire oven has to be pulled out.; ordrng 1 WPW10273667 (Cooling fan) and 1 WPW10273666 (Cooling fan) and 1 WPW10292566 (Control board)"

Contact Us Today

About Us