Service History 332 - Advantage Appliance Repair

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS11

Near Avon, Connecticut 06001

Chuck M.

Job Details: 02/09/2024

Customer complaint is that dispenser was not dispensing water. Found water line kinked. Corrected and tested. Showed customer it works.

We serviced a

KITCHENAID RANGE

Model KFGC506JSS05

Near Charlotte, North Carolina 28210

Mitch H.

Job Details: 02/09/2024

Checked and tested burners. Adjusted burner heads per service pointer W11643965. Burners now igniting quickly and properly. No other issues found. Left parts with customer.

We serviced a

WHIRLPOOL WALL OVEN

Model RMC305PVB01

Near Charlotte, North Carolina 28210

Mitch H.

Job Details: 02/09/2024

"Tested and found all components operating properly. Tested oven set at 350 found that calibration was off, running hot. Calibrated control, retested at a 400, now cycling much closer to set temperature. Collected for service call on cc."

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 02/09/2024

replace part ordered unit ran and checked ok no leaksCall complete; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/09/2024

Not making ice. Found proper temps. Ran diagnostics found E5(timed ice making) ran cycle and fill test and each passed. Replaced icemaker please allow 24 hrs for temps to stabilize. ; used 1 W11658802 (ICE MAKER) from stock

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near West Hartford, Connecticut 06119

Amanda R.

Job Details: 02/09/2024

Belt broken replaced belt tested operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 02/09/2024

"Removed and replaced lower rack wheels and installed tine clips. Adjusted feet and leveled dishwasher. Ran test cycle, completed properly. Started unit in normal wash, filled and operating properly. Canceled cycle, drain pump operating properly."

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 02/09/2024

Unit getting stuck at spin cycle 12 minutes. Unit spins properly in test mode. Main control was recently replaced will order new board again and return to install. ; ordrng 1 W11419171 (CNTRL-ELEC)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Springfield, Massachusetts 01107

Roger R.

Job Details: 02/09/2024

Checked unit and found error code for no fill/long fill F8E1. Otherwise all okay. Hot water turned off at wall. RECOMMEND USING TAP COLD WASH TEMPERATURE.

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ0

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 02/09/2024

Collect payment

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Belmont, North Carolina 28012

Ryan S.

Job Details: 02/09/2024

"Customer complained of noise when running unit. Foudn noise associated with turntable motor. Ordering new turntable motor and ring, scheduled return call for 2-19-24pm customer will be out of town next week. ; ordrng 1 W10642989 (Motor) and 1 W11252182 (Ring)"

We serviced a

KITCHENAID OVEN

Model KFED500EBS05

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 02/09/2024

Installed new control and upper sensor. Preheated to 350 all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Springfield, Massachusetts 01108

Roger R.

Job Details: 02/09/2024

Found door hinge area bent. Adjusted hinge area and door closes properly. All okay

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near West Hartford, Connecticut 06110

Amanda R.

Job Details: 02/09/2024

Not starting slider broken replaced slider tested starting normally ; used 1 W10006484 () from stock

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 02/09/2024

Belt fell off unit reattached tested operation normal

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 02/09/2024

Installed new gearcase ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE

We serviced a

AMANA WASHER

Model WTW4816FW3

Near East Hampton, Connecticut 06424

Chris B.

Job Details: 02/09/2024

Complaint that the unit is leaking water from the bottom. Found aftermarket drain hose leaking. Customer will have the part replaced. Customer had an extended hose installed and will look into replacing it. Washer working normal.

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, Massachusetts 01103

Roger R.

Job Details: 02/09/2024

Gained access to unit 403 to service washer. Removed and replaced main control board as unit was not responding properly and only trying to drain while empty. Tested unit it and all functions normal again.

We serviced a

WHIRLPOOL WALL OVEN

Model WOS31ES0JS01

Near East Longmeadow, Massachusetts 01028

Roger R.

Job Details: 02/09/2024

Installed new thermal fuse at oven control. All checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Somers, Connecticut 06071

Chris B.

Job Details: 02/09/2024

Complaint that the unit is not making ice. Found bad container and door seals on the fresh food section. Ran IM and it didnt do a full cycle and locked midway. Customer was complaining that he wanted the refrigerator to be working today and needed ice now. Explained to the customer that having to get approval for parts and labor through the insurance will need to have the parts approved first. Customer wasnt happy at all.; rqstng P&A on 1 W10882923 (Ice Maker Kit) and 1 W11185686 (Ice Bin) and 2 W10830274 (Door Gasket)s

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/09/2024

Found cam and actuator bad from previous repair replaced both parts tested unit in regular normal wash; used 1 W10721967 (Cam) from stock

We serviced a

WHIRLPOOL KITCHEN

Model WDT730PAHZ0

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 02/09/2024

Cx complaint that the units upper rack is not sliding in and out. I inspected the unit to confirm the complaint. I found the rack adjuster on the left side has separated and needs to be replaced. The unit needs new upper rack adjusters to resolve the issue. My TS says I have 1 but its not on my van. Im ordering the part for the return visit.; used 1 W10712395 (ADJUSTER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR9FHTXTB00

Near Enfield, Connecticut 06082

Gary V.

Job Details: 02/08/2024

"Inspected and found broken, icemaker, quoted for repair, and the customer will call."

We serviced a

KENMORE DRYER ELECTRIC

Model ="110.68082701"

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 02/08/2024

"Dryer not heating. Found open heater and idler pulley seized and worn. Vacuumed out dryer replaced heater and installed repair kit all checks ok. ; used 1 WP8544771 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 02/08/2024

Complaint bins. Roll out whenever doors are opened. I found refrigerator was not. Properly leveled leveled refrigerator bins are no longer rolling out. Everything is now working properly. No further complaints. From customer at this time. Water is dispensing fine. Icemakers working fine. As of right now.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Unionville, North Carolina 28110

Jonathan J.

Job Details: 02/08/2024

Complaint door gasket keeps hitting lower basket and falling out of tray. Track tear has occurred on gasket. I found complaint true I replaced inner door gasket tested operations no additional issues. Found advised customer to make sure they are pulling on lower rack from the center so that it does not pull to the left or the rightoff the track causing it to grab gasket. No additional issues found with dishwasher today. No leaking occurring either and no fault codes in diagnostics fault history; dspstn on spec-tagged invntry: 1 W11498831 GASKET

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Southbridge, Massachusetts 01550

Chris B.

Job Details: 02/08/2024

Replaced all parts and heating working properly. Defrosted all ice buildup and evap fan working ok. Call 7742308544 Charles for any issues.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Charlton, Massachusetts 01507

Chris B.

Job Details: 02/08/2024

Complaint that the led lights are not working in the top of the fresh food section. Found bad leds. Will order parts for a return visit. S191AQ; ordrng 2 W10407212 (Door Gasket)s and 1 W11683244 (LED Kit) and 2 W11683242 (LED Light)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Spencer, Massachusetts 01562

Chris B.

Job Details: 02/08/2024

Complaint that the unit dishwasher is not drying the dishes properly. Found error code F4E3. Found heating element ohms properly but running diagnostic cycle only read 56.8v on control board. ; ordrng 1 W11672039 (Control Board) and 1 W11410464 (Sensor)

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Windham, Connecticut 06226

Amanda R.

Job Details: 02/08/2024

Clean washer wont work hot water turned off explained that cycle only uses hot water turned hot water on

We serviced a

WHIRLPOOL FREEZER

Model WSZ57F18DM00

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 02/08/2024

"Installed new control board and cycled, tested fine. Please allow 48 hours for temps to regulate."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 02/08/2024

Installed new basket and tested fine.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 02/08/2024

"Complaint dishwasher started leaking out the door on the right hand side corner when customer open the door customer noticed thick, heavy foam inside of the dishwasher when leak was occurring. Upon arrival and usage of the dishwasher into diagnostics mode I did not see any sudsing occurring. F6e3 only error code in fault history over suds condition detected in drain pump. I cleared error code used vegetable oil to cut the sudsing in the dishwasher that was being created. Adjusted rinse dispenser to level one advised customer to not use detergent when rinsing off dishes before placing them into dishwasher. No further issues found with dishwasher at this time pump is working perfectly fine, no water underneath the dishwasher no leaking occurring underneath the dishwasher at this time. Over sudsing error was cause of leak."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Columbia, Connecticut 06237

Amanda R.

Job Details: 02/08/2024

Complaint it wasnt drying towels unit is heating recommended getting different style lint housing

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 02/08/2024

Interior microwave light not working. Removed bulb and found it open. Needs new bulb. Quoted customer. Customer to call office to see if they can reduce price.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 02/08/2024

Drain hose clogged causing dishwasher to stop mid cycle. Cleared and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Kings Mountain, North Carolina 28086

Ryan S.

Job Details: 02/08/2024

"Customer complained that when unit is set to auto sensing too much water is filling unit. She thinks that if she puts a few small things in the washer it shouldnt fill to almost the top. Customer also was saying the tub was lowering too much and it shakes. Ran diagonal and unit has no error codes. Ran high speed spin and unit spinning properly. Ran a normal quick wash cycle and unit filled it filled 3/4 fill and washed and went into spin cycle with 3 small towels. Sr#7738428438. Called techline. Tech line said to run UI test in diagnostic and water level switch passed Ui test. Verified unit is working as designed. Informed customer unit is working as designed, to call customer service for issue with unit working as designed and to make sure to get clothes as even as possible to prevent unit from getting off balance in spin cycle."

We serviced a

MAYTAG DRYER

Model MED5030MW0

Near Dallas, North Carolina 28034

Ryan S.

Job Details: 02/08/2024

"Customer complained unit wont heat. Found shortly after leaving unit stopped heating. Checked power power was proper 240v. Heater good, fuse good. Checked and found heater replay stopped opening when prompt. Needs new control board acu. Informed customer office will call when part comes in. ; ordrng 1 W11630382 (Acu control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 02/08/2024

"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code removed the water and checked the drain pump. The pump connector was secure and no objects were in the pump. I put the pump back in position and tested the pump, it drained fine. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 02/08/2024

"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The cycle did not complete, it stopped after filling then completely shut off with water inside. I ran manual drain, spin and agitate. Only drain worked, it shut off for spin and agitate as it started.The unit needs a new control board, capacitor and lower harness to resolve the issue. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11652038 (Lower harness) and 1 W11603810 (Control board) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/08/2024

Cx complaint that the unit is not finishing cycles or draining again. I inspected the unit to confirm the complaint. I found the blue wire to the drain pump was pinched from me not closing the drain pump cover. When the water entered the unit and weighed down the tub the blue wire was caught underneath the pump cover. The drain pump ohm are good (20.4 ohms). I repaired the wire and tested the unit for the cx. The unit is working as designed. I quoted the cx for the lower harness in case they want to replace it.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Davidson, North Carolina 28036

Robert A.

Job Details: 02/08/2024

"Cx complaint that the unit is making a squealing noise while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e9. I ran a service cycle, all components passed and the sound appeared during high speed spin. I checked the parts underneath and seen no visible damage except for the belt marks on the clutch. Im ordering a new motor, belt, clutch and gearcase to resolve the issue.; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/08/2024

Found cam loose and belt had come off. Tightened cam down and put belt back on unit ran and checked ok with no leaksCall complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/08/2024

Replaced dispenser due to the part not releasing dry agent. Replaced dispenser unit operating normal with no leaksCall complete

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Watertown, Connecticut 06795

Jimmy R.

Job Details: 02/08/2024

"Tested unit due to customer having issues with oven smelling of propane when running, checked over unit and heated oven up to 350 degrees and advised the smell coming off of the oven is just from unit burning there is no smell of gas. Bubble tested all connections to be safe and all connection are tight and safe. Adjusted middle burner for customer to have a little higher flam. Advised all operations are working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Torrington, Connecticut 06790

Jimmy R.

Job Details: 02/08/2024

"Checked over unit and found fridge door not sealing and a big gap on top half of door gasket, checked door and found door hinges missing washers on bottom not lifting door up high enough to cover and seal. Added washers to bottom hinge and upper freezer door to bring door up and seal properly reattached doors and levee unit. Checked operations and unit is now functioning to factory specs ; used 1 WP487576 (Door hinge washers), and 2 WP488881 (Hinge washer) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 02/08/2024

Installed new special project heater. Tested and checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock

We serviced a

KITCHENAID MICROWAVE

Model KMHC319LPS00

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 02/08/2024

Customer is that microwave buttons work intermittently. Microwave also does not stop running after time ends. Pressed start and microwave ran out time. Attempted to start another minute but buttons are not responding. Customer says he has to cycle power to get microwave to work again. Ordered door and PCBA. ; ordrng 1 W11646740 (PCBA) and 1 W11643093 (Door)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Windsor, Connecticut 06095

Gary V.

Job Details: 02/08/2024

"Inspected and found inlet valve cracked, replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"

We serviced a

GE DRYER

Model DBXR463ED2WW

Near Windsor, Connecticut 06095

Gary V.

Job Details: 02/08/2024

"Inspected and found front bearing assy won out, quoted and they will call."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/08/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

FRIGIDAIRE RANGE

Model FGEH3047VF

Near Norwich, Connecticut 06360

Amanda R.

Job Details: 02/08/2024

Customer had hit the oven LOCK button showed how to lock and unlock operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDFE104KPS1

Near Avon, Connecticut 06001

Chuck M.

Job Details: 02/08/2024

Replaced hinges and showed customer it works.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF5

Near Voluntown, Connecticut 06384

Amanda R.

Job Details: 02/08/2024

Ff ice maker not making ice no ice in mold no excess frost build up behind ice maker fan running ; rqstng P&A on 1 243297613 (Icemaker) and 1 242253002 (Valve)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Voluntown, Connecticut 06384

Amanda R.

Job Details: 02/08/2024

Replaced suspension tested sounds normal

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Plainfield, Connecticut 06374

Amanda R.

Job Details: 02/08/2024

Throwing F7e1 error replaced the actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 02/08/2024

Replaced motor tested operation normal

We serviced a

KITCHEN AID DISHWASHER POOPO

Model KDTE204DSS0

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 02/08/2024

Found bearings falling out of upper rails. Replaced and tested all checks ok. Cleaned bearings out of sump and drain pump. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Voluntown, Connecticut 06384

Jeremy B.

Job Details: 02/08/2024

Tech was assigned as a helper;

We serviced a

GE DRYER

Model GTD84ECSN2WS

Near Lebanon, Connecticut 06249

Jeremy B.

Job Details: 02/08/2024

"The lint filter housing is breaking apart and lint building in blower wheel area. The lint filter is damaged. Needs new lint filter housing assy, and mint filter. No ETA on parts. Quoted customer."

We serviced a

KITCHENAID M/W OTR

Model KMHC319LSS00

Near Farmington, Connecticut 06085

Chuck M.

Job Details: 02/08/2024

Replaced control and interlocks. Tested and showed customer it works.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near New Hartford, Connecticut 06057

Jimmy R.

Job Details: 02/08/2024

"Installed new drain pump and ran machine threw a wash and drain cycle, unit is now draining as designed. Ran a diagnostics test cycle and all operations are now working to factory specs"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Harwinton, Connecticut 06791

Jimmy R.

Job Details: 02/08/2024

"Installed all new drain hoses, clips, clamps and harnesses reinstalled unit and ran machine threw a heavy wash cycle, checked over unit and all connections are now good and unit is now operating to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIHZ00

Near Fort Mill, South Carolina 29707

Mitch H.

Job Details: 02/08/2024

"Disconnected water lines and harness and removed existing freezer door. Installed new door, connected water lines and harness. Ran diagnostics for ice maker and fill valve. All completed properly. Ensured doors were aligned and sealing properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ2

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 02/08/2024

"Removed broken rack slide, installed new slide. Tested, rack now moving and operating properly."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 02/08/2024

"Checked and found that issue was due to ignition orifice being clogged. Changed orifice, tested, burner now lighting and operating properly. Checked all other burners, no issues."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 02/08/2024

"Tested and ran dishwasher through 3 cycles. Allowed unit to fill and wash for several minutes, no leaks. Canceled cycle each time and allowed to drain. No leaks found. Checked and ensured all hoses were seated properly and all clamps tightened. Customer says dishwasher has not leaked since Caleb was here. Dishwasher operating properly with no leaks."

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 02/08/2024

Tested and found that all elements were operating properly. Heating as they should. Customer thought that right front burner would have same output as left front. Right front is dual element and left is triple element. Instructed customer on difference between the two. Cooktop operating properly. Left parts with customer.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF and 1 W11517959 ELEMENT

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HBS01

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 02/08/2024

"Replaced touch panel and transformer found unit would still not come on checked voltage to machine and 120v is present at outlet checked power coming into drain pump module and 120v coming in traced wires to main cntrl and no power coming out of the drain pump module. Will order new pump module assembly and a harnesses to be safe, advised we would call when parts coming in due to a special order ; ordrng 1 W11539855 (Drain pump) and 1 W11123917 (Harness) and 1 WP2187629 (Wire assembly)"

We serviced a

SAMSUNG DRYER

Model DVE50R5200W\A3

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 02/08/2024

"Ran dryer and found unit would not heat up last ten min it would shut down and error over heating, wile running checked vent and found super hot checked heater and found heater would not cycle it just stayed on full blast until erroring out. Ohmed thermal fuses and found ok checked thermal cut off and cycling thermostat and found faulty heat is not kicking off at set point causing over heating. Will order new thermal cut off and cycling thermostat ; ordrng 1 DC47-00018A (Thermal cut off) and 1 DC96-00887C (Thermal fuse)"

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 02/08/2024

"Returned to install pre id light panel. Installed light panel on 1-2-24. Customer called back saying new lights in new light panel fell out a week after. Took pictures of lights falling out of previous light panel. Previous panel was installed properly but lights clips are defective. Installed new light panel. Took pictures, new lights in new light panel and secured properly. Ran fan on high speed and no unordinary vibration from fan. and turned on lights and unit is properly installed with unit working as designed. Called tech line to document issue. Sr#7738430360."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ0

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 02/08/2024

"Tested unit and found machine not drying dishes at the end of the cycle, checked heater and found not coming on ran a diagnostics cycle and error 7-1 no heat and 6-4 float switch open, let unit run threw a diagnostics cycle to reset and heater came on and started to operate.will order new control due to faulty disabling heater. Parts tentative p/a ; ordrng 1 W11225084 (Cntrl)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 02/08/2024

Checked over unit and found machine would wash but would never drain water during cycle or when canceling out. Canceled unit and found no pump running removed kick panel and found drain pump connection had gotten pulled from pump when installed. Fixed drain pump connection and reattached canceled out unit and machine is now draining and working to proper specs.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Charlotte, North Carolina 28214

Jeff L.

Job Details: 02/08/2024

Replaced control board we now have 120 volts going to heater unit ran and checked ok with no leaksCall complete

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 02/08/2024

Customer complaint is that washer would not complete cycle and lid would not unlock. Ran diagnostics and found error code F7e1 tachometer missing. Ran automatic test cycle successfully. Inspected underneath washer and all checked ok.

We serviced a

GE MICROWAVE

Model PVM9179SK2SS

Near Bristol, Connecticut 06010

Chuck M.

Job Details: 02/08/2024

Arrived to replace new microwave door. Incorrect door was received. Model number was incorrect. Reordered door. ; ordrng 1 WB56X30293 (ss door w\flat ge lo)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Springfield, Massachusetts 01129

Roger R.

Job Details: 02/08/2024

Found evidence of low charge with a large ball of ice on evaporator at capillary tube. As this unit had prior sealed system work I checked the pressures and found low charge. Approximately 45# on high side and -20 on low side. No visible Freon leaks detected with uv dye. Called tech support and deemed unrepairable SR number 7738429154

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV00

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 02/08/2024

"Found unit has a scratch in door finish at lower part of right side door handle. See photo. This is not a repair able part and door would need to be replaced. Submitted for a new door and badge. Warned client may not be approved as this is considered cosmetic. ; rqstng P&A on 1 W11104465 (Door, black stainless) and 1 W11223753 (Badge)"

We serviced a

MAYTAG MICROWAVE

Model MMV1175JW01

Near Ludlow, Massachusetts 01056

Roger R.

Job Details: 02/08/2024

Found unit has a spot on the door on the inside where there is melted plastic adhesive. It appears an object was to close to door and caused arcing and sparks to melt plastic. Door is not repairable and will need to replace door. Submitted order for new door and name badge; ordrng 1 W11386288 (Door) and 1 W11700249 (Nameplate)

We serviced a

MAYTAG WASHER

Model MVWB855DC4

Near Attleboro, Massachusetts 02703

Aimee Z.

Job Details: 02/08/2024

"Found the bolt to the rotor off and out has been over loading . Re installed bolt and tested on spin . Squeaking noise checked under washer The Gearcase is leaking oil has sprayed under washer. Cant get washplate out will need to break out. Needs new suspension rods and wash plate and bolt. Needs Gearcase, rotor and bolt, suspension rods , wash-plate spanner nut; ordrng 1 W10902814 (Wash plate) and 1 W10752187 (Bolt) and 1 W10909670 (Spanner nut) and 1 W11130356 (Suspension rods) and 1 W10868473 (Gearcase) and 1 W10447975 (Slider) and 1 W10006482 (Rotor) and 1 W10665342 (Thrust)"

We serviced a

SAMSUNG WASHER

Model WF45K6500AV/A2 11

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 02/08/2024

Installed new bellows complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near North Attleborough, Massachusetts 02763

Aimee Z.

Job Details: 02/08/2024

"Found error code for diverta valve, found the connection wasnt fully seated. Ran a cycle to test pump is working fine.Cust also need 6 pivots , missing top shelf and lowerAnd the filter is allowing to much food in the pump.; ordrng 6 W10875054 (Pivots)s and 6 WPW10082853 (Tine pivots)s and 1 WPW10463906 (Filter), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, Massachusetts 01003

Mike K.

Job Details: 02/08/2024

Replaced dented top and verified operation in normal cycle.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Granby, Massachusetts 01033

Roger R.

Job Details: 02/08/2024

Complaint of noise from back panel. Also checked for proper door closing. Adjusted rear panel and tubing to prevent noises and drawers check ok.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 02/08/2024

"Two point washing machine will say cycle is done after five minutes and lid will unlock. Making loud clicking noises and squealing noises Error codes in fault history. F7e4 locked rotor, f6e3 lost communications, f0e3 overloaded error code. I found gear cases leaking. I found slider clutch falling apart, has failed. I am ordering a main control and gear case and all associated parts for the gear case gearcase on high spin, making a squealing noise with no clothes in it. Parts on back order Office to call customer when parts come in. agitator wash plate comes off easily.; ordrng 1 W11551646 (Nut) and 1 W11614514 (Control) and 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near North Brookfield, Massachusetts 01535

Chris B.

Job Details: 02/08/2024

Complaint that the unit is making banging noises. Found washer pushed to close to the wall causing drain hose to tap the back panel. Customer adjusted washer. Ran diagnostic cycle and all tested normal. No error codes present. Found no grinding noises.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB04

Near Plainfield, Connecticut 06354

Amanda R.

Job Details: 02/08/2024

Complaint that unit isnt keeping ice cream super hard adjusted thermostat and remolded freezer gasket to seal properly advised customer unit wont cycle properly being in an unheated area

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fort Mill, South Carolina 29707

Jonathan J.

Job Details: 02/08/2024

I installed all previously ordered parts. I tested operations had to defrost evaporator as evaporator was completely frozen over again. No additional issues found with refrigerator here today.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 02/08/2024

"F7e1. ShifterF0e2. To much soapF7e7 motor cant reach target speedFound not agitating or spinning Replaced the cap and ran through components test Actuator is moving between agitating and spin Still not moving Found needs mtr voltage there; ordrng 1 W11283592 (Motor), used 1 W11395618 (Cap) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5830SW0

Near Franklin, Massachusetts 02038

Aimee Z.

Job Details: 02/08/2024

Installed new coils and tested heat complete; dspstn on spec-tagged invntry: 1 279834 COIL KIT

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Denver, North Carolina 28037

Ryan S.

Job Details: 02/08/2024

Returned to install parts ordered. Installed motor and blower wheel. Ran unit after install and unit running and heating properly. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 02/08/2024

I replaced Previously ordered parts. I tested operations as best as I could no leaking. Found with the little bit of water that I used to test with unit is not connected to water or power so I could not do a full test to validate operation of unit at this time. visibly no issues I could physically see; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS10

Near Charlotte, North Carolina 28216

Jeff L.

Job Details: 02/08/2024

"Ask renter for proof of purchase I was told it would be provided by the office. The tenant called the office and ask they would send the proof of purchase. The office then called renter back and said they are having trouble locating proof of purchase then I begin explaining to the renter that if one could not be provided they would be responsible for trip and parts and labor. The office lady came over to townhome and had CHRIS EDWARDS on the phone who is the builder, he was very upset we were asking for proof of purchase and he said thats not how whirlpool does business his installed thousands of appliances for whirlpool. I told him if he could not provide a receipt he would be responsible for repairs and if. Not he could call whirlpool and get authorization for us to do the repair. He absolutely went mad and said to leave he would get another service provider and he was gonna tell whirlpool to drop us from nc. He said NOBODY ever mentioned a 129.00 service fee so he refused to pay..Call complete"

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Charlotte, North Carolina 28216

Jeff L.

Job Details: 02/08/2024

SR#7738433520 (Drew)Unit is throwing F2 E1 needs new UISpoke with (Sheena)Safety authorization for parts and laborAutho#W1AAHT0WPL1Part#W10894098; ordrng 1 W10894098 (Control board)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 02/08/2024

Replaced all parts ordered by previous tech unit ran and heated checked okCall complete; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HZ5

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 02/08/2024

Replaced UI unit ran and checked okCall complete

We serviced a

WHIRLPOOL WALL OVEN

Model WOC54EC0HS20

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 02/08/2024

Found nothing wrong with door advised customer to grab center handle and shut firmly and the unit will cut light off. Unit ran and checked okCall complete

We serviced a

WHIRLPOOL OVEN

Model WFG525S0HZ0

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 02/08/2024

Reschedule for morning; saved tckt

We serviced a

GE DISHWASHER

Model GDT535PSMOSS

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 02/08/2024

I waited a few minutes for the cx to open the door. Cx canceled the appt at the door after mentioning the service call fee. I did not diagnose the unit.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Amherst, Massachusetts 01003

Mike K.

Job Details: 02/08/2024

"Replaced dented top, ran normal cycle and verified operation"

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