Customer complaint is that refrigerator is leaking water into crisper drawer and underneath drawers. Inspected and found drain cover with ice. Ordered evaporator cover. ; ordrng 1 DA97-11823A (Evaporator Cover)

Replaced fuse and upper oven door gasket tested operation normal

Dispenser open button broken off door wont stay closed replaced dispenser assembly ; used 1 W10861000 (DISPENSER) from stock

"Customer states that unit was very hot the last couple of loads high limit and thermal fuse open heater element grounded replaced parts venting clogged on outside of house recommended cleaning entire venting tested operation normal ; used 1 WP3392519 (THERMAL FUSE), 1 WP3387747 (ELEMENT), and 1 279973 (THERMAL KIT) from stock"

Complaint that making loud noise during spin it is drain hose hitting wall adjusted hose

Complaint that defrost drain was clogged with ice twice within the last couple months customer cleared I verified drain was clear tried leveling unit but would need shims in the front temps set normal recommended taking pictures

"Came to install parts ordered by previous tech. Installed control harness and pigtail(power chord) supplied by customer. Ran bake, unit working as designed."

"Customer complained unit shaking and vibrating on some wash cycles. Ran service diagnostics, no error codes. Ran component activation. Ran high speed spin. Unit working as designed. Ran unit with three towels to test high speed spin with a load, unit didnt shake or vibrate more than normal function. Informed customer on proper loading procedures. Informed customer of called back for the same issue will be charged trip fee."

"Customer complained right front burner will stay on high no matter where it is set. Confirm complaint installed new infinite switch. That was pre-ID. When turning switch on outer ring unit still stays on high all the time and turning switch on inner ring , unit is now cycling properly from low to high depending on where switches ordering new element scheduled return call for Monday a.m.. Customer wants after nine.; ordrng 1 W11517959 (Element RF)"

Customer complained unit will just shut off during use had F2 error. Upon arrival and diagnostics found F2 E2 error ran HMI test and ACU all connections properly inserted and connected properly grand main control test(ACU) steps 1 through 11. All tested as working. (240 v to unit. )(5v on j2-2 and j2-4) ( 12v dc on j2-1 to j2-4 ) (continuity through hmi harness from board to hmi) Ordering ACU (main control) and hmi (control fascia / UI panel) . Scheduled return call for 10-21-24 am. Customer is out of town next week. ; ordrng 1 W11618916 (Control board ACU) and 1 W11626080 (UI panel)

"Customer complained unit not washing, found sump bad found voltage to sump. Sump is ts but dont have in stock on truck. Ordering sump assembly. Schedule return call with office for 10-14-24 pm ; ordrng 1 W11613479 (Sump)"

"Complaint that the burner is not working properly. Found bad knobs, igniter and burner caps. Will put in parts for approval.; rqstng P&A on 1 W11162114 (Center Burner) and 2 WPW10256028 (Burner R&L Front)s and 1 W11161846 (Cap Burner Kit) and 4 W11517334 (Burner Knob)s and 1 W11211501 (Burner Center Knob)"

Installed new parts and then ran calibration then self test. All checks ok.

"Customer complaint is that washer displayed call for service. Ran diagnostics and found error codes F7e1 tachometer missing. F7e6 motor circuit open. Found actuator and capacitor faulty. Replaced and tested. Washer checked ok. ; used 1 W10913953 (ACTUATOR), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

Customer complaint is that dryer is not heating. Checked voltage and got 120V at L1 and 61V at L2. Electrical issue.

Customer complaint is that washer drain pump keeps running. Inspected and found air damn was blocked. Customer uses Tide Pods. Applied air through pressure hose and cleared blockage. Tested and washer checked ok.

Replaced filter housing filter housing bracket and water filter manifold. Tested and water filter is in properly and no leaks.

Customers complaint is the cubes in icemaker sticking together. Explained that ice bridging is normal. Customer also concerned with the light in fresh food section not lighting up the bottom pantry drawers. There is only a light at the top of fresh food section. There is no lights in bins or side walls. Customer to contact customer care.

Installed new panel and tested all checks ok.

Washer not spinning properly. Found the spin basket very loose and spindal broke. Needs a complete tub job but the basket is NLA.

"Checked over unit and found oven door clunking when opening, oven would heat to temp but never come back up in temp due to ignitor clicking and never lighting. Adjusted ignitor and unit would light but shut off checked connection and reattached it to ignitor cycles in the bake and unit is now lighting and staying lit. Will order new control,ignitor and both hinges, advised we would call when in for return visit ; ordrng 1 W10299224 (Hinge) and 1 W10299227 (Hinge) and 1 W11620570 (Control) and 1 WPW10333842 (Ignitor)"

"Inspected and found hinges broken, replaced with new hinges, and cycled tested fine.; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE"

Inspected and found no problems at this time. Customer was washing an odd garment and possibly had off balance load. All functions test normal at this time.

"Inspected and found ff light module defective, will order and return to replace. Discounted price for repair.; ordrng 1 WPW10515058 (Led module)"

"Inspected and found broken drain pump, quoted and he will call."

Complaint that the ice maker is not working correctly. Found ice lodged in the IM and ran a cycle and would not turn. Replaced part with TS W10882923 kit. Ran a cycle and all working properly and called for water.; used 1 W10882923 (ICE MAKER) from stock

"Replace compressor tested operations, evaporator producing a full frost pattern going all the way up. No additional issues found with refrigerator at this time. Customer to allow 24 hours for proper cooling allow 72 hours for ice.; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"

Arrived to replace parts ordered. Control was not received. Replaced pressure switch and left other parts with customer. Reschedule customer. ; dspstn on spec-tagged invntry: 1 W11616491 CNTRL-ELEC

"Customer complained unit not cooling. Confirmed complaint. Ran service diagnostics, compressor test. Compressor starting but not operating properly to cool. Needs new compressor , drier , valve and tubing. Informed customer office will call when job is authorized and parts come in. ; ordrng 1 2xtimeframe (2xtimeframe) and 1 W10832994 (Compressor) and 1 WPW10143759 (Drier) and 1 W11506635 (Valve) and 1 876765 (Tubing)"

"Customer complained unit makes rubbing noise but only when something is in unit. Found motor over voltage error. Found bolt holding rotor in was loose, found slider was worn and inside of clutch damaged, Ordering slider, clutch and rotor. Scheduled return call for 10-15-24 am ; ordrng 1 W10734521 (Slider) and 1 W11195971 (Stator) and 1 W10754448 (Clutch)"

Ice maker kit didnt have the correct water valve inside. Need to order icemaker and valve separately. ; ordrng 1 WPW10420083 (Valve) and 1 W10884390 (Icemaker)

"Found ice maker producing ice and working properly on arrival. Ran diagnostic test 56, no ice maker errors, ran test 57, ice maker cycled correctly, ran valve test 45, valve operating properly. Checked fill tube heater, tested good. Customer says that unit produced ice for approximately 2 weeks after previous call then stopped. Began producing again when power came back on after storm. Called tech line spoke to Brandon SR#7740077735, advised him of findings, checked freezer temperature. Running at 2 degrees F on top shelf of freezer, no issues with cooling. He said at this point there was nothing else to check or replace and unit is working correctly. Advised customer of tech line finding and suggested she contact Kitchenaid."

Checked and found evaporator coil frosted over. Not defrosting. Checked and found compressor operating properly. Ordering control and defrost heater. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11650661 (Defrost heater) and 1 W11546690 (Control)

Checked and found condensation on top of freezer door gasket. Ordering auxiliary gasket kit for freezer door. Advised customer that office will call to schedule when part arrives.; ordrng 2 W11159728 (Gasket)s

Checked and tested. Found compressor pulling 12 amps trying to start but tripping off on overload. Compressor locked up. Ordering compressor kit. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11740253 (Compressor kit) and 1 2Xtime (2X time)

Tested and found door open but latch closed not allowing door to close. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 10/14 AM. Collected full amount on card.; ordrng 1 WPW10653840 (Latch)

Replaced all parts and ran three diagnostic cycles and all working fine.

Reorder part; ordrng 1 W11603811 (Control)

Replaced the freezer door gaskets. Tested ok.

Removed water from the tub. Replaced the wire harness. Installed additional clip. Calibrated the control. Unit tested ok.

"Complaint no ice production. Ran test 120, skips to step 4 stating the bin is full. Arm is moving tray stays at half position, if test is ran again goes back to home position. Defective ice maker. Called techline. Sr# 7739884948 order part. Office to call to reschedule when the part comes in. ; ordrng 1 W11646196 (Ice maker)"

Replaced the control and bilk sensor. Calibrated control. Tested ok.

"Removed and replaced ice door and dispenser UI. Reassembled, tested, both water and ice dispensers operating properly. Ice door sealing correctly."

"Upon arrival, found that top was loose from cabinet and console loose on right side and missing mounting clip. Appears washer was either damaged on installation or someone had attempted to disassemble washer. Remounted and secured top but, top does not line up correctly. Ran calibration and automatic test cycle, both completed properly. Attempted to run cycle, drain pump activated and would not shut down. Ordering control and clip. Advised customer that office will call to schedule when parts arrive.; ordrng 1 WP8312709 (Clip) and 1 W11607637 (Control), dspstn on spec-tagged invntry: 1 W11038689 VALVE"

"Checked and found ice buildup on front inside top of door and shelves. Inspected all gaskets, door alignment and shelf position. No issues found. Per service pointer W10842568, recommend to install adapter kit. Quoted customer for repair and saved estimate. Customer is going to think about it and let us know. Collected for service call"

Helper complete

Complaint squealing noise when running. Found rear roller making noise and front rollers wobbling. Replaced rollers. Tested ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Condensation moisture on top of freezer door gasket. I found complaint true will need to order gaskets per manufacturer.; ordrng 2 W11159728 (Gasket)s

Complaint washing machine keeps chiming all night all day randomly. I found my control board is in the process of complete failure. Will need a new control board to fix. Customer declined repair today is going to look at replacement options.

"Complaint front right burner making a zapping noise goes straight high will not cycle. I found infinite switch had failed our replaced infinite switch. Also replaced dual element infinite switch as well. No additional issues found. ; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH , used 1 WP3149404 (INFINITE SWITCH) from stock"

Complaint refrigerator leaking from the back I found water inlet valve assembly is spraying water. Whatever icemaker calls for water. Unit will need a water valve to repair only way to get water valves order complete icemaker assembly kit.; ordrng 1 W11729596 (Ice maker kit)

Customer complained front left burner not wiring. Confirmed complaint. Replaced fl surface burner and switch . Verified proper operation after installation. ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

Complaint washing machine leaking from front fabric softener dispenser area I replaced tub ring I replaced dispenser and I inspected for leakage no leakage occurring anymore

"Vent had come off after repair was completed. Vent was a bad mastic fitting to foil vent, had been fine in testing after repair, but came apart with plastic still on unit, foil vent came out of plastic fitting. Since vent had been removed for repair no additional charge. Secured vent back door n plastic fitting and added metal tape to make more secure. Tested fine and unit has been heating fine since repair."

"Cs son had not closed freezer all the ways and freezer filled with frost. Cs cleared out frost, removing back panel and using heat gun on evap. After it wasnt cooling properly and didnt seem to be cooling. 72 hours later everything got to temperature and running at temp on arrival. Set for -6 and 34, reset to 0 and 38.Temps measured to -10 in fr, 34 in rf with fans and compressor running. No explanation as to why it took so long to cool after full manual defrost, but everything working now."

Found leaking drain hose and drain hose stub; rqstng P&A on 1 W11551765 (Drain hose) and 1 W11549455 (Drain hose assy)

Installed rails and gasket complete

"Cust had surge of power to fridge Stopped cooling in fridge and ice and waterRan through diagnostics couldnt activate fans or water valve There a service kit for the control and ordering ice maker fan freezer and evaporator cover in fridge .Start at control ; ordrng 1 W11395635 (Evap cover fridge), rqstng P&A on 1 W11407678 (Ice fan) and 1 W11533213 (Service)"

Installed cubes ice maker and tested and filled water complete

Installed new glades order complete

"Installed new valve and tested all burners for operation, found everything now lighting and working to proper specs"

"Tested unit and found unit displaying an error on screen Cl-e error witch means a low side leak or fan motor, found sides on machine super hot to touch. Checked compressor and found condenser fan motor not running causing unit to shut down and not cool, tried to fix fan motor but it would not stay running. Unit will need new fan motor and blade, parts tentative p/a ; ordrng 1 EAU65058502 (Condenser fan motor) and 1 ADP73273401 (Condenser fan blade), states that autho needed"

"Ran unit and found unit would run threw a cycle but when getting to the drain and refill it would error out h2o and never fill again unless canceled out and restarted. Checked valve and 120v is present when erroring out but valve is not coming on. Wile running also found unit would come on and sit there after running a few times and just drain not allowing you to cancel unit out. Unit will need new control, water valve and sensor to fix issues will order, parts tentative p/a ; ordrng 1 WD21X25468 (Pressure sensor) and 1 WD21X27998 (Control) and 1 WD15X26078 (Valve), states that autho needed"

Complaint knob broke. I replaced knob and timer. Per S code. No additional issues found customer paid diagnostics fee.

Complaint that the dryer is taking too long to dry. Found lint box clogged with debris not letting the screen fall into place. Unclogged and removed all debris and mentioned to the customer to have the venting checked.

"Installed new control found light up no numbers or control of button,; saved tckt"

Checked unit found gearcase is leaking oil could not get impeller off ordering gearcase rotor slider and impeller putting into p/a; rqstng P&A on 1 W11260238 (Rotor) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W10752187 (Screw) and 1 W11510461 (Impeller)

Checked unit ran all elements and bake and broil highest amps was 45 amps did not trip breaker tested normal at this time did not see any shorted wires

"Checked unit found terminal block and line cord burnt replaced block and line tested operation normal heating normally cust did cut vent shorter; used 1 279320 (TERMINAL BLOCK), and 1 Pt500l (Line cord) from stock"

Checked unit found pressure defective part is no longer available ; rqstng P&A on 1 208286 (Pressure switch)

"Unit is under 1yr wp warranty per service bench.Complaint that unit has stopped cooling, sealed system work done end of May. Plugged in and compressor/ran for a couple of minutes then turned off. Return line had not gotten warm, but still me pressure in some system.Was in a defrost, came on again. Charged when th 1.4oz and checked all joints rear compartment and evaporator with leak detector bubbles, no leaks found. Return line is getting hot and unit cooling. Ordering new compressor/evaporator/drier as leak has not been identified and took several months since last repair to fail.Nitrogen tank did not have enough pressure to test over 150, so would test at 250 before replacing parts on return. Most joints are lokring.Office to contact cs to schedule return ; ordrng 1 W11547313 (Compressor) and 1 W11504420 (Coupler) and 1 W11504431 (Coupler) and 1 W11506622 (Coupler) and 1 W11506635 (Access valve) and 1 W11109499 (Drier) and 1 W11506623 (Coupler) and 1 W11504448 (Coupler) and 1 W11572047 (Evaporator) and 1 W11504450 (Coupler) and 1 W11504420 (Coupler) and 1 2xtime (2x time) and 1 R600a (R600a)"

"Inspected and found loose terminal at spark module, and tightened, also found burner caps misaligned, adjusted them also, cycled unit and tested fine now."

"Unit is under 1yr wp warranty per service bench.F0e3, overload, only error in history. Cleared and unit went through diagnostic test fine. After test unit wouldnt start a cycle, unplugged/plugged in and starting as normal, ran normal cycle through fill ( hot and cold verified) and into wash, cancelled and drained fine. Inspected lower unit and looks good. Ran drain and spin and went into spin fine."

Not cooling in both sections. Compressor tripping off overload. Needs new compressor. ; ordrng 1 W11557425 (Compressor) and 1 Xtratime (Xtra time)

Not agitating whole basket moving when agitating shifter arm broken replaced actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock

Both sections not cooling. Found ui displaying OFF. Held down crushed and light button and turned refrigerator on. Compressor and fans came on please allow 24hrs for temps to stabilize.

Complaint that the dryer is not starting any cycle. Found control not responding to any starting or any cycle. Did a hard reset and ran diagnostic tests and verified all sensors. All working normal. Customer mentioned that they had a few power outages. Dryer heating and turning properly.

"Loud noise during spin, verified bad bearing assy.Verified with office repair would be basket and tub assys. Basket shaft, rear tub and labor already installed ver $1800. Gave estimate to customer and denied.Collected for service call."

Dishwasher leaking. Found water leaking from the left side at the seam. Needs new tub assembly. Customer will be calling for a replacement. Needs 3x frame slot in return visit. ; ordrng 1 W11409866 (Tub assy)

Checked unit found timer is seizing up caused knob to break ordering timer and knob; ordrng 1 W11708423 (Knob) and 1 W11685947 (Timer)

Replaced the control and bilk sensor. Calibrated control. Tested ok.

Harness draw broken left center draw and the board left draw shorted and the harness is broken and corroded.Also found the evap block ice .Cwa on repairRemind Cust to clean out if repaired

Found the fan in freezer not working has power; ordrng 1 WPW10128551 (Fan evap)

Complaint making loud noise while agitating unit not hooked up to water source tried swapping out machines but hot water dosent shut off on the house side need customer to swap machines and have it ready for repair ; O-emld tckt

"Inspected and found fault for pressure system and lid lock switch, replace lid lock switch, and unit still not powering on needs main ACU ordering wire harness for back up.; ordrng 1 W11627413 (Main acu) and 1 W11643701 (Harness), used 1 W11670519 (LATCH) from stock"

"I replaced all previously ordered parts. I tested operations. Unit is dispensing water perfectly fine. Ice door is opening and not sticking anymore. Switch was replaced that was heavily corroded as well. Customer stated the icemaker has been leaking. I found that the twist tray icemaker is a twisted rotation in position so when it fills with water, it leaks. ; ordrng 1 W11557002 (Ice maker)"

"Complaint dryer is not drying clothing, clothing still damp at the end the cycle not sure if its heating properly. I found dryer is indeed heating properly I found washing machine is being overloaded, causing air restriction to occur inside of dryer leading to dryer performance issues. When customers husband does a small load, everything comes out perfectly. Install instruct fulfilled advise customer on maximum loading of washing machine and dryer."

"Unit not cooling either section, fans/compressor running, sealed system issue.Quoted for compressor/evap/drier, parts covered under 120 month warranty, labor is not.Sue was not at home, had to leave, husband did not know about call.He got Sue on phone and she denied sealed system labor quote, but is adamant that office told her that if it was a sealed system then there was no trip charge, that trip was covered, that office and kitchen aide had told her so. No authorization, called office and trip charge is not covered, only when going ahead with repair do we take off the trip charge (spoke with Barbara at office)Relayed to sue, argued that trip was covered , but cannot pay over phone, says she will call office to pay, does not have credit card on her."

Replaced rails and tested. Door is closing properly.

"Intermittent issue of it stopping with clothes wet, explained about out of balance loads. Says mostly happens on quick wash, some loads with towels some not.No errors in history, cleared on last visit. Ran diagnostic test 12 and completed fine. Customer had run cycle with vinegar after last visit to remove excess suds and is using less soap, no suds in testing.Says it sometimes gives errors, but not sure which, says it did since last visit also, even during empty load with just vinegar. Customer ran cycle with load while I called Techline.Called techline and documented, no suggestions as unit looks to be working. Would prefer unit to be on dedicated outlet, but is in a kitchen.Let finish quick wash cycle had full spin speed selected, unit ended without spinning out, no errors.Ordering control/console.Sr#7740067770; ordrng 1 W11550649 (Control) and 1 W11316623 (Console)"

"Replaced terminal and at nstalled cs supplied plug, unit testing fine"

Replaced console control board display and left burner switch tested operation normal no more error code heating normally tested burner normal

"Replaced panel started unit and ran test found sump motor not pumping and valve is noisy ordering pump and valve; ordrng 1 W11434044 (Valve) and 1 W11460945 (Motor sump), dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI"

Install new cooktop and bezels cycled tested fine.

Install new evaporator cover and cycled tested fine. Please allow 24 hours for temperatures to regulate.

"Inspected and found lid strike broken, replaced with new strike and cycled, tested fine.; used 1 W11457841 (STRIKE) from stock"

"Inspected and found lid cracked and broken, replaced with new lid and cycle tested fine."

Installed new heater and control and tested through diagnostics and ran 1 hour to clean it Reminded Cust to fill the jet dry so glass will dry

Found no frost pattern compressor isnt staying running .Needs compressor and starting device amps high And cold coils and hot compressor Advise to call diamond appliance The compressor is covered 120 months

Cust stated would trip break by time load finished . Tested voltage good Tested heater good Cust also stated basement had a lot of moisture and mold Found water residue down back of dryer .Ran 30 mins didnt trip with heat Also vent need to be replaced running through sewer vent . Explained need to be replaced ridged vent .Gave estimate for motor if needs