Service History 331

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Cramerton, North Carolina 28032

Ryan S.

Job Details: 03/25/2024

"Customer complained of error ,message clean lint filter. Ran unit with vent test kit, found limited airflow. Found unit has small square box style vent in back. Informed customer unit isnt getting enough airflow out due to style of vent. Unit heating element is cycling and unit has good airflow when not hooked up to vent. Verified proper operation. Informed customer she will need to get a new exhaust vent installed where small box style vent is."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWBM01

Near Enfield, Connecticut 06082

Amanda R.

Job Details: 03/25/2024

Ice maker leaking water when filled replaced ice maker and went over how freezer cools ff section with zero degree air set ff section temp at 42 ; used 1 W10884390 (ICE MAKER) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Charlotte, North Carolina 28208

Ryan S.

Job Details: 03/25/2024

"Replaced drain hose. Verified proper operation. Customer said he had an issue with the dispenser not opening. Informed him there is nothing on this ticket about that, he will need to call to get another ticket made for that issue. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 03/25/2024

Returned to install bezel ordered . Installed bezel took picture.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrs571cihz04

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 03/25/2024

"Customer complained of leaking around freezer door. Didnt see any water trails from freezer and drain line wasnt clogged. Ran water line in cup to test for leaks in that line, no leaks. Ran Icemaker fill test twice to test for leaks. No leaks. No leaks at valve for line in, filled drain tray and tray not leaking. Couldnt find any leaks. Verified proper operation."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near Granby, Massachusetts 01033

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not starting a cycle. Found bad drain pump. Replaced part with TS and dishwasher running normal. No leaks detected. ; used 1 W11412291 (DRAIN PUMP) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS02

Near Pelham, Massachusetts 01002

Chris B.

Job Details: 03/25/2024

Complaint that the unit IM is not working properly. Found clogged water chute. Unclogged all ice buildup and ice tray is filling up. Mentioned to the customer to monitor the ice cubes for the next few days.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Windsor Locks, Connecticut 06096

Amanda R.

Job Details: 03/25/2024

Complaint making banging noise started cycle water shutting off is what customer is hearing normal noise

We serviced a

WHIRLPOOL RANGE

Model KFID500ESS02

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/25/2024

"Checked over unit and found cooktop had been shutting down and beeping customer would have to reset breaker it would work then Same issue. Removed top and checked for burnt relays and found nothing Unplugged all connections and reconnected to reset cntrl powered unit back up and machine started to operate normally, advised customer most likely the touch panel is going bad due to issues they told me as of now its working but not sure how long it would hold for. Customer will think about replacing part an let us know they might just buy new machine"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found machine stuck in a drain cycle and would not come out of it, ran diagnostics and no errors ran a calibration and unit went threw normally. Ran machine threw a wash and spin cycle and found machine not shifting properly found cam handing up and shifting rough. Replaced cam and recalibrated cntrl again ran cycles and unit is now working to specs"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 03/25/2024

"Tested washer and found unit just draining water and would not stop running drain pump, canceled out unit and recalibrated machine due to unit only filling with very little water ran a wash cycle and advised customer on water levels and using deep fill. Ran unit thew a spin and leveled machine to stop from banging checked all other operations and unit is now working to specs"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS4

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 03/25/2024

"Installed new elements and tested cooktop, found all burners now operating to normal operation. Checked oven due to customer stating broil was not working and unit is heating up and working normally advised they may need an electrician to check breaker and make sure 240v is at outlet ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not spinning out the clothes properly. Found bad hub and gear case. Quoted parts and labor. Customer will look into another unit. Collected trip fee.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 03/25/2024

"Inspected and found filter housing flooding when filter is removed, and poor water flow, will submit estimate and call.; rqstng P&A on 1 W11346622 (Reservoir/filter housing), ordrng 2 Wp2300868 (Coupler)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, North Carolina 28216

Ryan S.

Job Details: 03/25/2024

Customer complained f low water pressure. Replaced pre id vavle. Rant water and flushed system of air in lines. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28214

Ryan S.

Job Details: 03/25/2024

"Customer complained of unit squeaking. When opening door found pads squeaking . Replaced pads from ts, squeaking stopped. Verified proper operation. ; used 2 WP8268961 (PAD) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bolton, Connecticut 06043

Jeremy B.

Job Details: 03/25/2024

Installed all new parts and then ran calibration then self test all checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Berlin, Connecticut 06037

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found machine would not respond to any selections checked voltage to unit and found 120v to terminal block and 120v coming up to main cntrl. Checked power to panel and no power coming into console causing unit to not operate, unit will need new console and cntrl to fix issue parts are tentative p/a ; ordrng 1 WPW10537336 (Console) and 1 W10854215 (Cntrl), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found washer filling and washing normally checked for any sign of leaking and no issue, canceled out unit and found when machine is draining the water is backing up in the bathroom sink and over flowing also almost over flowing from washer drain. Customer needs a professional plumber out to fix draining issue. Gave customer Ed how to select cycled on unit and using deep fill also advised on loading equal weighted items so unit would spin out clothes properly. Washer is operating to normal specs spoke with Mary and she will address the issue"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 03/25/2024

"Tested unit and found water dispensing very slow and dribbling out, checked filter and found installed correctly removed and tested water found water now flowing properly. Advised customer filter is bad and needs to be replaced they will just order one and replace it"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMW2

Near Kershaw, South Carolina 29067

Mitch H.

Job Details: 03/25/2024

"Tested and ran diagnostics. No stored error codes. Ran diagnostics cycle, completed and drained properly. Checked drain hoses, no issues found. Started dishwasher in normal cycle. Allowed to fill and begin wash cycle, then cancelled cycle. Unit draining properly with no issues. Dishwasher operating as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM3

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 03/25/2024

"Inspected and found upper rack adjuster broken, will submit estimate and call.; rqstng P&A on 1 W10837306 (Adjuster) and 1 W10838949 (Adjuster)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lancaster, South Carolina 29720

Mitch H.

Job Details: 03/25/2024

"Checked dryer and found belt frayed and idler not turning properly. Disassembled dryer, installed new dryer kit. Reassembled, test, now operating smoothly and quietly.; used 1 4392065 (Dryer repair kit) from stock"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not cycling through correctly. Ran diagnostic cycle and tested normal but when a normal cycle was ran the washer would start the cycle the agitator would go back and forth with no water filling and wouldnt advance. Bad control board. ; ordrng 1 W11368855 (Control Board)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS0

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 03/25/2024

"Inspected and bake temp off by 100 degrees, and ui display in scrambled, will submit estimate and call.; rqstng P&A on 1 W10894098 (Main acu), dspstn on spec-tagged invntry: 1 W10893947 CONTROL PANEL"

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5501SR/AA 03

Near Longmeadow, Massachusetts 01106

Gary V.

Job Details: 03/25/2024

"Installed parts listed , also caulked ice bin, cleared moisture away. Please allow 24-48 hours for ice production.; used 1 WP482338 (FOOD GRADE ADHESIVE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Ludlow, Massachusetts 01056

Gary V.

Job Details: 03/25/2024

"Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will order part and return.; ordrng 1 W11513246 (Main acu)"

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Ludlow, Massachusetts 01056

Gary V.

Job Details: 03/25/2024

"413-589-0636. Inspected and found main acu faulting on pressure system, checked air hose and dome and tested good, will submit estimate and call.; rqstng P&A on 1 W11458145 (Main acu)"

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Lancaster, South Carolina 29720

Mitch H.

Job Details: 03/25/2024

"Ensured breaker was off. Disassembled, removed and replaced control and expansion boards. Reassembled, turned breaker back on. Tested both ovens and all burners. All operating properly."

We serviced a

LG WASHER FRONT LOA

Model WM4270HWA

Near Springfield, Massachusetts 01118

Mike K.

Job Details: 03/25/2024

"Unit is not draining, cs has manually drained the unit and cleared the trap. Drain n pump is making rattling noise when attempting to drain. Is a stacked unit.Cs took drier down. Replaced drain pump and tested in normal cycle fine.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, Connecticut 06088

Amanda R.

Job Details: 03/25/2024

Lost complete cooling checked evaporator for frost pattern not frost pattern evaporator fan running cant pull unit out needs male tech need to collect the 129 March 26th ; schdld next appmnt for 3/26 TUE PM

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 03/25/2024

"Unit not running, motor just gums, found bad capacitor. Replaced. First capacitor was correctly marked, but wrong part. 45 minutes bateaus of 40 with different connector. Second one was correct. Replaced installed and tested in normal cycle, operating properly.; used 1 W11395618 (CAPACITOR/INTER COIL), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFTR1835VW3

Near Chicopee, Massachusetts 01022

Mike K.

Job Details: 03/25/2024

"Rf and fr completely warm. Fans running compressor is not and is cold. Resistance on compressor is ~7,8,15. Replaced starter and compressor/ condenser fan not running while evap fan is. moved wiring and back th started. Connections did not look loose but after redoing connections everything up and running and getting cool air in fr. Moving wires did not affect operation. Let run n for 5+ minutes with no issue. Unit should get back to normal temps in 12-24 hours.; used 1 8201786 (OVERLOAD/RELAY KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near East Windsor, Connecticut 06088

Amanda R.

Job Details: 03/25/2024

Replaced parts did explain if dosent fix issue the garage would need to be heated next winter ; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 03/25/2024

Stainless Panel rusted around vent area whirlpool sent panel it came damaged need to re order ; ordrng 1 W11416371 (Panel)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104HWH1

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 03/25/2024

Replaced control operation normal

We serviced a

KENMORE REFRIGERATOR

Model 795.71033.010

Near Chicopee, Massachusetts 01013

Mike K.

Job Details: 03/25/2024

"Correct address is 24 Bernard St.Complaint of loud noise, drinking type heard , but stops when opening door, but not doing it now. Turned down temp on arrival and compressor/fans are running. Start/stopped fans multiple times with no noise.3 in fr was set at 4 on arrival. Items mid shelf of rf at 43, set for 44. Reset to 0 & 38Could not replicate sound cs heard. Removed fr evap cover and full frost pattern no blockage.Have d shake and compressor will rattle, but is normal."

We serviced a

MAYTAG WASHER

Model MHW6630HC3

Near West Springfield, Massachusetts 01089

Mike K.

Job Details: 03/25/2024

"Unit is under 1yr wp warranty per service bench. Complaint of banging noise during cycle. Cs has found source of issue and recorded. When at slower speeds tub is hitting wire assy at left rear of unit, under main control. Basket spins freely , didnt h at any green being of bearing, dont see any damage to weights. He had taped wires and sound had gone away for a bit, but has returned. Repositioned wires to out side instead of inside of side wall bracket. No visible damage to suspension, looks equal, but ordering suspension.; ordrng 4 W11316766 (Suspension)s"

We serviced a

MAYTAG REFRIGERATOR

Model MBF2258DEM00

Near Agawam, Massachusetts 01030

Mike K.

Job Details: 03/25/2024

Replaced control and evap fan. Programmed control and verified defrost working. Replaced evap fan motor and working properly.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model WED4900XW0

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 03/25/2024

"Complaint of clothes getting stuck at back of tub and making noise. Found rear supports rubber worn off, belt cracking and rear gasket falling apart. Found bulkhead wall had been carved into and large open gap along most of upper half of area with contact to tub.Quoted for just bulkhead replacement and already over threshold of replacing over repairing, denied repair. Collected for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 03/25/2024

Complaint that the unit is not making ice and the gasket is broken. Found error code E5. Ice shoot is sealing good. Ran diagnostic cycle and found ice maker fill test is normal which is filling up on the ice tray as it normally should. All fans working normal. IM turning normal. Bad timing E5 and not responding to proper cycle. Mentioned to the customer that the new parts will be ordered but customer will want to contact Whirlpool KitchenAid about the ongoing issues for this unit. Customer asked for a few days before returning so they would talk to KitchenAid then have office contact customer for a possible return date.; rqstng P&A on 1 W11658802 (Ice Maker Kit) and 2 W10846057 (Door Gasket)s

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Lancaster, South Carolina 29720

Mitch H.

Job Details: 03/25/2024

"Removed and replaced sensor bars, sensor harness and main control. Reassembled, tested, dryer operating properly. No other issues found.; dspstn on spec-tagged invntry: 2 WP3387223 ELECTRODE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 03/25/2024

"Customer had door, scratch on left ff door replaced door and swapped everything over to new door"

We serviced a

JENN-AIR OVEN

Model JDRP548WP01

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 03/25/2024

"Checked control board under appliance , broil and convection elements are good .Needs hidden bake element n/aAnd cooling fan 18 inch oven .Its a pro would need 2 people on pads and could pull oven outBake element n/l/aCalled office to check few site"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 03/25/2024

Tested the ice maker fills with water . Cleaned condensor could Cust complaint was ice cream was soft; ordrng 1 W11577195 (Icemaker)

We serviced a

SAMSUNG RANGE

Model NE58F9500SS/AA02

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 03/25/2024

Replaced display board. Display is much more visible. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 03/25/2024

"Customer complaint is that refrigerator was not working all lights were off, customer did hear a strange but was unable to duplicate. Customer stated that issue happened 2 times and both times they cycled power and refrigerator started working again. Could not duplicate issue. Customer will call if issue returns."

We serviced a

WHIRLPOOL WASHER

Model LSQ9549LW2

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 03/25/2024

"Not agitating or draining water or spinning . Mtr is seized wont turn and coupler is under the washer brokenNeeds gear casecomplete n/aAgitator repair kit, coupler and mtrCustomer buying a new"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Plainville, Connecticut 06062

Chuck M.

Job Details: 03/25/2024

Customer complaint is that dishwasher is leaking. Inspected and took video. Dishwasher did not leak while it was empty. Added dishes and dish washer leaked from right side of wash motor between tub and down front of wash motor into drip tray. Water travels to front. Checked heater nuts and they checked ok. Called techline to report findings and was told to replace tub. Ordered tub. SR#7738753852; ordrng 1 W11409866 (Dishwasher Tub) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Palmer, Massachusetts 01069

Gary V.

Job Details: 03/25/2024

"Inspected and found braise connector on high side of compressor with a leak, braised connection and tested ran vacuum for leaks, recharge the system and a frost pattern developed please allow 24 to 48 hours for temp to stabilize."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 03/22/2024

Cust is cancelling service

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 03/22/2024

"Tested unit and found machine would not heat up and times dry cycle not letting you select a time, checked heating and found vent crimped in half causing poor air flow and restricting heat fixed venting and recalibrated cntrl to reset checked timed dry settings and unit is now selecting times and working to specs"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Avon, Connecticut 06001

Ruben C.

Job Details: 03/22/2024

Replaced main panel and vent tested operation normal cust will run a load to check

We serviced a

JENN-AIR VENTHOODS

Model JXW8536HS1

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 03/22/2024

Checked unit found leds not holding in place ordering panel led cust has two year warranty; ordrng 1 W11321564 (Panel led)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 03/22/2024

Checked unit found fill tube heated getting 120 volts but not heating gave cust estimate for fill tube heater informed cust has 7 days to decide; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW6157PW0

Near Plymouth, Connecticut 06786

Ruben C.

Job Details: 03/22/2024

Checked unit found normal vibration from unit no issues found left suspension with cust

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 03/22/2024

Outer tub was definitely cracked replaced outer tub gearcase and cam ran quick wash agitatating normal ran spin normal tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 03/22/2024

"Tested and confirmed issue. Ice door not closing and sealing correctly. Part sent was incorrect, gray instead of black. Reordering correct part. Checked part availability and scheduled return for 3/27 PM.; ordrng 1 W11678833 (Ice door)"

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW4

Near Suffield, Connecticut 06093

Mike K.

Job Details: 03/22/2024

"Replaced control, harness and u/I tested unit in normal cycle and starting fine. Left unit on for customer to see and to clean unit."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF540PADM3

Near Pineville, North Carolina 28134

Mitch H.

Job Details: 03/22/2024

Tested and ran diagnostics. Found F4E3 pump error. Removed and replaced pump/motor assembly. Used 1- W11025157 from t/s. Tested dishwasher and checked for leaks. None. Dishwasher operating properly.; used 1 W11025157 (Pump/motor) from stock

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/22/2024

Came to install part ordered by previous tech. Installed new magnetron and unit still not heating. Took unit down and test all components. Found high voltage transformer not goving proper readings. Also found cap and diode defective. Ordering parts scheduled return call for 3-28-24 am. ; ordrng 1 WPW10574736 (Capacitor) and 1 W11256462 (Diode) and 1 W11545871 (High voltage transformer)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Stafford, Connecticut 06076

Gary V.

Job Details: 03/22/2024

"Inspected and found compressor running hot and poor frost patterns and cooling, needs compressor replaced, also found water inlet valve leaking in ceiling of ff compartment, quoted and he will call."

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, Connecticut 06248

Amanda R.

Job Details: 03/22/2024

Helped tech remove dryer

We serviced a

WHIRLPOOL WASHER

Model WTW8500DW0

Near Manchester, Connecticut 06040

Amanda R.

Job Details: 03/22/2024

Replaced slider tested operation normal

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 03/22/2024

29 84 errors complaint that once water got in drip tray and threw error 84 emptied tray has used it since no water in drip tray water dripping out bottom left vent went over water temp using rinse aid and leveling unit ; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 03/22/2024

Replaced sump assembly and fill hose tested operation normal ; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/22/2024

"Unit is a new build,that is not occupied. Talked to builder door hinge not inserted into frame. Thought issue was just right side hinge had came loose to taking door out improperly, reset right hinge and found left hinge damaged causing right hinge to come loose. Ordering both hinges. Scheduled return call for 3-28-24am. ; ordrng 2 W10857234 (Door hinge)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Charlotte, North Carolina 28208

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit makes weird noises when the freezer door closes. I inspected the unit to confirm the complaint. I found unit cools fine. The fans work fine as well. I repeatedly opened and closed both door individually and heard no strange noises. I did notice the unit wobbles when the door is closed, I stabilized the feet to secured the position. A video recording of the sounds would help to identify the noise if its still present. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ2

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 03/22/2024

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit does heat but there is thermal damage on the harness connector of the cut off fuse. The unit needs a new harness to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11310055 (Main harness)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH1

Near Charlotte, North Carolina 28205

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

GENERAL ELECTRIC WASHER

Model PTW600BSR0WS

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer lid is broken. Inspected and found lid cracked at bottom right corner and lid lock is also broken. Ordered lid assembly and lid lock P&A. ; rqstng P&A on 1 WH10X35297 (Lid Assembly) and 1 WH08X33879 (Lid Lock)

We serviced a

WHIRLPOOL WASHER TOP LOAD

Model CAE2795FQ1

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer does not spin. Inspected and found balance ring wedged up against tub ring. Balance ring was separated from basket secured balance ring and tested. Washer is spinning but needs to be replaced. Ordered basket assembly. F7e1 basket speed sensor fault. F7e7 motor unable to reach target RPMs. ; ordrng 1 W10349185 (basket assy)

We serviced a

SAMSUNG WASHER

Model WF45R6100AP

Near Newington, Connecticut 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that washer would not spin out clothes properly. Filter is clear. I Asher is draining and spinning properly. Possible off balance load. Customer said she was washing some blankets at the time. Washer checked ok.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit is still heavily shaking. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The leveling feet were somewhat crooked, I evened the feet and ran a control calibration cycle as well. The unit is level and a control calibration has now been performed. I explained to the cx how the clothing weight when wet can influence the noise during spin cycles. The unit is working as designed."

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Newington, Connecticut 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that microwave does not power on. Microwave is installed with molding surrounding it. Unable to remove microwave. Customer will have molding removed and then reschedule. No service fee collected. Quoted customer for labor and fuse. Quote is assumed based on fuse being issue.

We serviced a

WHIRLPOOL OVEN

Model KEBS209ESS00

Near Somers, Connecticut 06071

Gary V.

Job Details: 03/22/2024

"Installed all parts listed and cycled, tested fine."

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 03/22/2024

Installed new Gearcase and ran a calibration cycle checked all operations and unit went threw as designed. Ran a wash and spin checked level and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 03/22/2024

"Ran washer and found unit loud when running and belt making some noise, checked belt and found loose adjusted motor to tighten up belt ran unit thew a calibration and a factory calibration unit went threw normally. Advised customer on noises and everything is running normally the noises are how the machine is there not fix for that. Advised all operations are working to specs"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 03/22/2024

"Tested washer and found unit banging every time machine went into a spin cycle, checked level and found unit level and not wobbling at all found noise coming from back of machine due to drain hose loose and moving wile spinning making a terribly loud noise. Adjusted drain hose and secured to stop from making noise level units tub so it was even ran a spin with towels and unit is now working to factory specs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Springfield, Massachusetts 01105

Chris B.

Job Details: 03/22/2024

Replaced all parts and unit working normal. Great seal and lighting.

We serviced a

LG WASHER

Model WM31170CW

Near Hebron, Connecticut 06248

Jeremy B.

Job Details: 03/22/2024

Installed new pump and tested all checks ok.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW6

Near Charlotte, North Carolina 28215

Robert A.

Job Details: 03/22/2024

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Charlotte, North Carolina 28262

Robert A.

Job Details: 03/22/2024

"Cx complaint that the unit makes a loud noise while washing. I inspected the unit to confirm the complaint. I found no error codes and started a cycle, the noise did not occur. The cx had a video showing the noise appeared during the wash portion of the cycle. I checked under the unit and found the clutch screw loose causing the rattling noise when the clutch slips. I secured the parts and tested the unit for the cx. The unit is working as designed."

We serviced a

SAMSUNG OVEN

Model NE58K9560WS/AA02

Near Meriden, Connecticut 06451

Jimmy R.

Job Details: 03/22/2024

"Checked over oven and found when running a bake cycle the fan motor would make a loud screeching grinding noise. Checked fan and found motor going bad on both upper and lower tried to oil fan motor but Same issue. Will order new fan motor assemblys and lower fan blade parts tentative p/a ; ordrng 1 DG96-00110F (Fan assembly) and 1 DG96-00110E (Convection fan assembly) and 1 DG67-00011B (Fan blade), states that autho needed"

We serviced a

WHIRLPOOL WASHER

Model WTW5800BW0

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/22/2024

"Ran washer threw a diagnostics cycle and found error F0e5 off balance load ran a calibration and unit went threw properly. Ran machine threw several cycles and a spin checked belt and all operations are working normally. Leveled unit and advised on off balance load that caused issue with machine, all functionings now working at Normal operations"

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 03/22/2024

"Checked over cooktop and found all burners burning normally customer is having trouble with setting on low and things still boiling or burning. Checked each simmer and advised they cannot be turned down anymore or they will go out advised stove is a 5800 btu and cannot be changed all burners are simmer and working normally, customer will get use to the way it works advised there nothing more I can do to lower flams best is to move it to a smaller burner to simmer or shut it off and back on again."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/22/2024

Installed new LEDS. All lights working

We serviced a

WHIRLPOOL M/W OTR

Model WML55011HS07

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 03/22/2024

Microwave not powering on. The fuse is open. Found wire on upper primary switch common loose causing switch to be sticky. Needs new interlock switch assy. ; ordrng 1 W11493414 (Interlock) and 1 W11707984 (Fuse)

We serviced a

JENN-AIR COOKTOP

Model JED3430GB00

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 03/22/2024

Cooktop has a crack. Took pictures. Appears to be heat stress and not impact. Requesting autho explained to customer that this may not be covered under warranty. ; rqstng P&A on 1 W11476176 (Cooktop)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Wethersfield, Connecticut 06109

Jeremy B.

Job Details: 03/22/2024

"Icemaker full of water but not freezing. Found no cold air flowing through vent from freezer but freezer is cold and evap fan running. Needs new ice box fan and control. ; ordrng 1 W11407678 (Icebox fan) and 1 W11664342 (Control), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"

We serviced a

WHIRLPOOL RANGE

Model AGR5330BAS3

Near Rocky Hill, Connecticut 06067

Jeremy B.

Job Details: 03/22/2024

"Ignitor getting power but not drawing any amps. Door seal broken and a inner glass on door missing took pics. ; rqstng P&A on 1 WPW10535767 (Inner glass) and 1 WPW10535778 (Door seal) and 1 W11176454 (Ignitor), O-SMS tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Cromwell, Connecticut 06416

Jeremy B.

Job Details: 03/22/2024

Installed new parts and ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Newington, Connecticut 06111

Chuck M.

Job Details: 03/22/2024

Customer complaint is that door gaskets are torn. Confirmed and took pics. Ordered gaskets. ; schdld next appmnt for 3/29 FRI AM

We serviced a

MAYTAG M/W OTR

Model MMV5227JZ01

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/22/2024

Customer complained unit getting too hot some and not getting hot sometimes. Ran unit several times and hear buzzing noise from magnetron. Found unit stopped heating after several uses. Ordering magnetron and magnetron thermostat. Scheduled return call for 3-28-24 pm. ; ordrng 1 W11391717 (Magnetron)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/22/2024

"Installed new sump. After installing sumo sumo not running. Checked board and now found board not sending voltage to sumo. Sump,was getting voltage from board on initial call. Checked voltage at board and no voltage coming.Ordering new control board. Found 120 at power and board input. Scheduled return call for 3-29-24.pm. ; ordrng 1 W11637581 (Control board.)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Mount Holly, North Carolina 28120

Ryan S.

Job Details: 03/22/2024

"Customer complained of long dry times ,,said unit stated to shut off but comes back on. Ran unit unit heating. Element cycling on and off. Used vent test kit. Unit filed while hooked up. Asked customer where exhaust goes. They said it goes under the house. Informed customer to get exhaust replaced or cleaned. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 03/22/2024

"Checked over unit and found unit not making any ice found food not freezing in freezer and back wall all ice up advised customer there is a defrost issue and melted all ice, found brown heater wire pulled from connection due to not clipped in properly reattached heater wire and taped to stop from falling out, heater came right on melted rest of ice and unit is now cooling evap had full frost pattern. Advised customer to give unit 24hrs so temps can get down and ice can be made."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Bellingham, Massachusetts 02019

Aimee Z.

Job Details: 03/22/2024

Used a tested door and ran diagnostics Pump working and all spray arms working and heat.Checked new spray arm locked I place.Working as intended

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bellingham, Massachusetts 02019

Aimee Z.

Job Details: 03/22/2024

Installed heater nuts and sump with vent parts Tested for leaks and wash pumpComplete; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP and 1 W11715949 HEATER NUT KIT SP W117150

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