Service History 330

We serviced a

SAMSUNG WASHER FRONT LOA

Model WF42H5200AF/A2 11

Near New Britain, Connecticut 06052

Chuck M.

Job Details: 03/27/2024

Replaced door lock and tested. Door opens at end of cycle.

We serviced a

GE RANGE

Model JB3000R2BB

Near Berlin, Connecticut 06037

Chuck M.

Job Details: 03/27/2024

Installed oven door glass and tested. Showed customer it works

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Meriden, Connecticut 06450

Chuck M.

Job Details: 03/27/2024

Customer complaint is that washer would not start cycle. Ran diagnostics and found error codes F9e1 long drain call for service. F0e7 load detected during clean washer cycle. Inspected lower harness and found no breaks. Tested voltage at control J6-3 to neutral and found no voltage present. Ordered drain control and lower harness. ; ordrng 1 W11569161 (Lower Harness) and 1 W11543994 (ACU)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Meriden, Connecticut 06451

Chuck M.

Job Details: 03/27/2024

Customer complaint is that dishwasher was not draining. Found water inside dishwasher. Selected drain and water drained slowly and sink sink started to back up. Turned on garbage disposal and water drained faster. Dishwasher checked ok. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Southington, Connecticut 06489

Chuck M.

Job Details: 03/27/2024

"Customer complaint is that when refrigerator door closes, the freezer door pops open and doesnt seal back to cabinet. Adjusted door hinge and tested. Had customer test and all checked ok."

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 03/27/2024

Found loud sqeeling noisesDid full tune up and tested Complete; used 1 4392065 (Tune up kit) from stock

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/27/2024

"Cx complaint that the unit is aggressively shaking during spin cycles. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle, all components passed with no issues. I checked the suspension rods and springs, all are in good condition. The shipping bolts have been removed. I showed the cx the spin button and suggest putting it the highest speed to help balance the load during spin cycles. The unit is working as designed."

We serviced a

KITCHENAID VENTHOODS

Model KVWB406DSS4

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/27/2024

Cx complaint that the units light button is separating making it hard to come on. I inspected the unit to confirm the complaint. I found the button is separating and does not stay in the on position. The assembly needs to be replaced to resolve the issue. Im ordering the part to for the return visit. ; ordrng 1 WPW10727063 (Control assembly)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Charlotte, North Carolina 28269

Robert A.

Job Details: 03/27/2024

Cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FRSS2323AS0

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 03/27/2024

"There was ice in bin but very little. I tested the ice maker found ice cubes getting stuck in ice tray.Removed ice and set in a harvest and fill . Filled with water valve is fineIce maker jamming . I asked if Cust taking draw out to get ice , she wasnt sure.Also checked fan running and thing are cold in freezer.Ordering new ice maker; ordrng 1 5304532555 (Ice maker), states that autho needed"

We serviced a

AMANA RANGE

Model AER6303MFW5

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 03/27/2024

"Customer complained unit not heating properly. Found bake element burnt out. Installed new bake element . Ran preheat 350? unit preheated, verified proper operation. ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 03/27/2024

"Customer complained after starting a load after another load is finished and sometimes during 1st load she gets clean lint filter message. Checked lint filter. Lint filter clean with no obstructions. No obstructions on exhaust vent. Used vent test kit and vent test kit didnt pass when unit is hooked up to homes vent 3 out of 3 times. Checked outside and vent exhaust is opening from airflow and is not obstructed in any way and can feel decent airflow out of exhaust on outside of home. Ran vent test with unit not attached to exhaust line and test passed right away. 3 out of 3 times. Called tech line. Sr# 7738768063 tech line agreed unit working as designed, informed customer even though it was just cleaned have someone checks the structure of the exhaust line for possible issues or length issues. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Southington, Connecticut 06489

Chuck M.

Job Details: 03/27/2024

Customer complaint is that dishwasher wash not washing with the normal force as if there was not enough water in unit. Ran diagnostics and found error codes. F6e4 float switch open. F2e1 stuck key. Ran dishwasher and all checked ok. ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LGHB2869TF5

Near Voluntown, Connecticut 06384

Amanda R.

Job Details: 03/27/2024

Ice maker evaporator drain clogged needs kit for repair ; rqstng P&A on 1 5303918784 (Kit)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 03/27/2024

Unit needs new wire harness and terminal block ; ordrng 1 W11532661 (Harness)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 03/26/2024

"Tested unit and found dryer making a loud squealing squeaking noise wile running, noise would come and go and get worse then go away. Traced noise and found idler making some noise replaced with repair kit and same issue still making loud noise, ran unit with no drum and found noise coming from motor found motor loose and housing vibrating tightened up motor bracket and pinched motor connections to stop noise and unit stopped but will order new motor and bracket to stop noise for good advised we will call when parts are in ; ordrng 1 348780 (Motor base) and 1 W10396029 (Motor), used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/26/2024

"Cx complaint that the units RF burner does not light. I inspected the unit to confirm the complaint. The other 3 burners work fine. The valve opens for the RF burner when the knob is turned, but only gas comes out there is no spark. Using a light the burner lights, however the other 3 igniters spark when the RF burner is lit. The burner heads screw on 3 burners are disintegrated and will need to be replaced if I remove them. The unit needs new burner heads, orifices holders and screws to resolve the issue. Im ordering the parts and quoted the cx. I collected the service call fee by CC."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Cornelius, North Carolina 28031

Robert A.

Job Details: 03/26/2024

"Cx complaint that the unit aggressively banging making a grinding noise. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The units leveling feet were unbalanced. I secured and leveled the feet. The cx has video of the grinding noises during cycles. The gear case, slider and suspension rods have already been replaced. I called Techline to document the issue. No parts are suggested for the replacement at the moment.Sr7738758859"

We serviced a

SAMSUNG DRYER

Model DV40J30000EW/A2

Near Easthampton, Massachusetts 01027

Chris B.

Job Details: 03/26/2024

Complaint that the unit is not heating properly. Found bad heating element. Quoted parts and labor. Customer prefers not to put that amount into a 10yr old dryer. Collected trip fee.

We serviced a

WHIRLPOOL DRYER

Model WED85HEFW0

Near Easthampton, Massachusetts 01027

Chris B.

Job Details: 03/26/2024

Replaced all parts and dryer running normal.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Southampton, Massachusetts 01073

Chris B.

Job Details: 03/26/2024

Complaint that the unit is tripping the breaker. Found no error codes and all wiring is in perfect shape. Verified all heating element and no continuity to ground nor to other components. Found no issues with the stove. Oven bake will cycle for 2 min then trips the GFCI breaker. Mentioned to the customer to have the breaker checked.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 03/26/2024

Complaint that the unit is leaking water from the bottom left side and from the top right corner. Found tub and door damaged not holding water in. Will order parts for a return visit. Mentioned to the customer that the tub will be delivered directly to the home and to verify for any damages and contact office for a return date.; ordrng 1 W11409866 (Tub) and 1 W11579566 (Insert) and 1 W11625196 (Panel Kit) and 2 W11551383 (Wheel)s and 1 2xFrameJob (2x Frame Job)

We serviced a

SAMSUNG DRYER

Model DVE45T3200W/A3

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 03/26/2024

Checked unit found unit intermintently does not shut off when cancel keeps operating ordering control; rqstng P&A on 1 DC92-02527E (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW08

Near Plainville, Connecticut 06062

Ruben C.

Job Details: 03/26/2024

Replaced door seal on left heated gasket to conform tested normal sealing normally

We serviced a

IKEA DISHWASHER

Model IDT870SAGX0

Near Farmington, Connecticut 06032

Ruben C.

Job Details: 03/26/2024

"Checked unit found cancel button is shorting out intermitently sometimes it works other it just cancel ordering console if need to go to bottom of unit cust will have to remove bottom molding took pics and informed cust; ordrng 1 W10894669 (Console), dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0ES1

Near Simsbury, Connecticut 06070

Chuck M.

Job Details: 03/26/2024

Customer complaint is that oven has gas smell during use. Ran oven at 350 degrees and oven preheated and reached temperature. Oven cycled off and back on with no gas smell present. Ignition happens at 1st spark from igniter. No gas smell found. Customer stated that smell is present when they 1st start oven. Explained ignition to customer.

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Suffield, Connecticut 06078

Mike K.

Job Details: 03/26/2024

"Noises and leaking, especially with heavier loads. Found unit has leaked through transmission assy. Quoted for gear case gassy. Denied, collected for service call"

We serviced a

KENMORE WASHER

Model ="110.20022012"

Near Springfield, Massachusetts 01109

Mike K.

Job Details: 03/26/2024

"F8e3, overflow condition only error in history. Ran self test and lid didnt lock, lid wasnt fully closed, pushed and snapped down, then ran test and not ago Atari got, whole tub moving.Suspension also bad.Quoted for suspension, actuator and labor. Overflow condition could have been triggered by valve, control or suds, filled fine in test cycle.; ordrng 1 W10780048 (Suspension), used 1 WPW10006355 (ACTUATOR) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Wilbraham, Massachusetts 01095

Mike K.

Job Details: 03/26/2024

Unit is under 1yr wp warranty per service bench. Complaint of not draining. Put in drain and spin and drained fine. Spun out load of clothes in unit fine.No errors in history. Ran diagnostic cycle fine.Went through how to use unit and demonstrated selections.; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIDM02

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 03/26/2024

Found ice maker cracked causing water to leak. Replaced ice maker. Please allow 24hrs for ice production. ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDSC21A

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 03/26/2024

Customers complaint is dishes not drying. Found heater coil shorted to chassi needs new heater but its no longer available.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near East Hartford, Connecticut 06118

Jeremy B.

Job Details: 03/26/2024

Found open heater replaced heater and control. Set to recommended temps. Unit in a garage and its below 55 will not freeze correctly untill temps are above 60

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS3

Near Troutman, North Carolina 28166

Robert A.

Job Details: 03/26/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 03/26/2024

Cx complaint that the unit is not washing the clothes. I inspected the unit to confirm the complaint. I found no error codes. I ran a service cycle and found the actuator did not shift from spin to agitate. I checked the under the unit and found the actuator arm popped out of place. They have an old actuator that needed to be replaced according to the SP W11531483. The cx wants to call WP to cover the repair. I collected he service call by check.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Bloomfield, Connecticut 06002

Chuck M.

Job Details: 03/26/2024

"Customer complaint is that refrigerator shut down and ice maker stopped working. Inspected and found single point LEDs are out. Ordered LED kit S code S191AQ. UI is not readable. Ordered UI, control and ice Maker P&A. ; rqstng P&A on 1 W11683243 (LED Kit) and 1 W11387386 (UI) and 1 W11658802 (Ice Maker)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS5

Near Springfield, Massachusetts 01108

Mike K.

Job Details: 03/26/2024

"Replaced control and responding as normal. Set bake to 350 and preheated fine, verified broil working."

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near Springfield, Massachusetts 01118

Mike K.

Job Details: 03/26/2024

"Replaced control board. Tested in normal cycle. Went through sensing, fill and into wash fine. Cancelled and drained fine. Tested in n drain and spin cycle and went into spin fine.; dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

We serviced a

SPEED QUEEN WASHER

Model AWN432SP113TWO4

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 03/26/2024

"Unit stopped working mid cycle, full of water. 120vac at wall. Found internal harness had melted and not getting voltage to control. Bypassed harness connection and unit is operating fine. Explaining Ned no warranty repair n repair. Full repair would require plug electrical harness and main harness. But unit is operational as is.Saved quote for additional labor and parts, seven days to decide."

We serviced a

KENMORE REFRIGERATOR

Model ="106.51139210"

Near Enfield, Connecticut 06082

Mike K.

Job Details: 03/26/2024

"Complaint of unit fr in rf section. Both rf and fr thermistors pass in diagnostics. Evap fan is running and damper operated through very noises/clicky during testing. Removed evap cover and no frost pattern, some frozen droplets. Gaskets all sealing fine. Looks to be possible damper issue or beginning of sealed system issue. Cs deciding against doing damper when chance of something else being needed. Collected for service call"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/26/2024

Cx complaint that the element had thermal damage. I inspected the unit to confirm the complaint. I found the thermal damage and called Wp safety. They covered the parts but not the labor. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10703867 HEATER

We serviced a

WHIRLPOOL REFRIGERATOR

Model BC20TW

Near East Windsor, Connecticut 06088

Mike K.

Job Details: 03/26/2024

"Unit was in defrost on arrival, defrost timer ticking and advancing. Only a little frost in upper right when cover removed, advanced and compressor/fans kicked on.No leaks at any of the connections at compressor/drier. Checked with uv light/glasses, uv drier was installed during sealed system repair. Checked evap and no signs of leak there either with uv light/goggles, 20+ minutes after compressor started running still only frost on first turn of evap. With no leak found and working for 5 months since sealed system repair, ordering compressor and drier, sealed system job, 2x time.Office to contact cs when parts come in to schedule return.Explained to cs if same issue with new compressor and still no sign of leak it is a possibility of a leak in an inaccessible area, that would be unrepairable.; ordrng 1 W10160407 (Compressor) and 1 WPB2150504 (Drier)"

We serviced a

JENN-AIR M/W OTR

Model JMV9196CS0

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 03/26/2024

"Found the fuse open and Cust stated the the door said open close door.Or ding 2 switches and 1 fuse and2 filters; ordrng 2 8206230A (Vent filter)s, dspstn on spec-tagged invntry: 1 WPM0805101 FUSE,MONITOR 20A , used 1 W11707984 (Fuse), and 2 W10727360 (Swiches) from stock"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Shrewsbury, Massachusetts 01545

Aimee Z.

Job Details: 03/26/2024

"Found the fuse good needed thermal cut off, replac3d and tested heat omeletteAdvised Cust the vent need to be cleaned Pulled out as much lint as I could ; used 1 279816 (Tstat) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Windham, Connecticut 06226

Amanda R.

Job Details: 03/26/2024

Replaced parts calibrated unit ran automatic test operation normal ; dspstn on spec-tagged invntry: 1 W10528947 HUB and 1 W10752283 WASHPLATE

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 03/26/2024

Fills and drains motor getting voltage needs new sump assembly customer has to pull unit out for us because counter is sitting on top of unit ; ordrng 1 W11025157 (Sump)

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS0

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 03/26/2024

"Removed and removed drain hose. Tested dishwasher while out of cabinet and checked for leaks. No leaks and dishwasher operating properly. Reinstalled in cabinet, tested again, no issues."

We serviced a

KITCHENAID REFRIGERATOR SID

Model KRSC503ESS01

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 03/26/2024

Tested and attempted to cycle ice maker. Would not cycle. Gave a time out and switch error. Advised customer that I would need to order switches and that it could possibly still need ice maker. Ordered switches. Checked part availability and scheduled return for 4/1 AM. Collected full amount on cc.; ordrng 1 W10918003 (Switch) and 1 W11123943 (Switch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5THGXKS01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/26/2024

Icemaker not filling. Valve getting 120vac needs new valve ; ordrng 1 W10408179 (Valve)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bozrah, Connecticut 06334

Amanda R.

Job Details: 03/26/2024

"Had different company come work on unit original complaint drain pump loud different company replaced sump assembly now it wont wash upper rack F8e1 f8e4 fae2 f9e2 errors ; rqstng P&A on 1 W11462459 (Control) and 1 W11662107 (Diffuser) and 1 W11416363 (Sump), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Norwich, Connecticut 06360

Amanda R.

Job Details: 03/26/2024

has power coming out of outlet water in Basket and lid locked drained water manually replaced control started a drain a spin threw F3e2 error code blew through pressure hose recommended running clean washer cycle operation normal ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 03/26/2024

Washer came over as a whirlpool with a difference model number. Customer to call warranty and have them send over the correct washer.

We serviced a

KITCHEN AID DISHWASHER

Model KDFE104HWH0

Near Prospect, Connecticut 06712

Jimmy R.

Job Details: 03/26/2024

Installed new sump&motor ran machine threw a test and wash cycle found all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11665769 MOTOR/SUMP

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 03/26/2024

"Installed new fan motor and cntrl checked cooling and unit had a full frost pattern and is operating normally fan motor is now running and operating normally. Checked gasket and gasket was wrong color needed gray it came as a black gasket. Will order new door assembly due to pulling the gasket off will never go back on like the way it looks now there will be gaps advise customer and she would like the door will return with parts. Parts tentative p/a due to door out of stock ; ordrng 1 W11518741 (Door assembly), dspstn on spec-tagged invntry: 1 WPW10143759 FILTER DRIER UV"

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Southington, Connecticut 06489

Jimmy R.

Job Details: 03/26/2024

Installed new cntrl and overlay ran unit threw a calibration cycle and a wash cycle checked all operations and unit now washing and working to specs

We serviced a

KITCHENAID COOKTOP

Model KCED600GSS01

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 03/26/2024

Replaced cooktop needs bezels ; ordrng 5 W10853046 (Bezel)s

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Thompson, Connecticut 06255

Amanda R.

Job Details: 03/26/2024

Gear case making loud noise clicking noise can feel it through case of gear case ; ordrng 1 W11449840 (Gear case) and 1 W11550891 (Agitator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 03/26/2024

Returned to install Evap fan motor. Installed new motor. Verified proper operation of motor. No noise. Reassembled unit.

We serviced a

WHIRLPOOL DRYER

Model MEDB855DC4

Near Denver, North Carolina 28037

Ryan S.

Job Details: 03/26/2024

Customer complained of squeaking noise. Found bad pullunwheel and support wheel. Quoted 298.52 for repair. Replaced pulley wheel. And 4 support wheels. Verified proper operation after . ; used 1 4392067 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Denver, North Carolina 28037

Ryan S.

Job Details: 03/26/2024

"Customer complained of noise during spin. Had video of noise during spin. Inspected slider and slider was ok. Found small amount of oil coming from gear case. Couldnt recreate noise but ordering gear are due to leaking oil, also ordering wash plate in case it gets stuck on and has to be cut off. Informed customer office will call when job is authorized and part comes in. ; ordrng 1 W11449841 (Gearcase), rqstng P&A on 1 2xtimeframe (2xtimeframe), ordrng 1 W11510461 (Wash plate), states that autho needed"

We serviced a

MAYTAG DRYER

Model MEDZ400TQ2

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 03/26/2024

"Customer complained of f01 , found no wires melted. Quoted 478.30 . Collected via card. Informed customer office will call when part comes in. ; ordrng 1 WPW10132445 (Control board)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Huntersville, North Carolina 28078

Mitch H.

Job Details: 03/26/2024

"Removed and replaced UI control. Reassembled and plugged back in. Ran diagnostics cycle, completed properly. All functions test good and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 03/26/2024

"Arrived, pulled refrigerator out. Compressor was running. Based on technicians notes from previous visit I used piercing valve to check refrigerant charge. Found unit had no refrigerant in system indicating a leak. Charged unit with nitrogen to 125 psi let sit for 30 minutes. No observable loss of pressure. Checked evaporator coil, very slight discoloration at tube connection. No leaks showing using bubble solution. Believe unit has very small leak in evaporator. Evacuated nitrogen, installed access valve. Pulled vacuum and weighed in correct refrigerant charge. Compressor operating and cooling at this time. Ordering evaporator coil. Will install all parts on return visit.; ordrng 1 W11256565 (Evaporator)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Winsted, Connecticut 06098

Ruben C.

Job Details: 03/26/2024

"Received new control defective panel only works on left side if I put old one back the whole panel work custmentioned this time that on agitate noisy sometimes check gearcase found leaking oil ordering control console gearcase. Rotor slider. Inner basket agitator found teeth worn down. Also ordering harness; rqstng P&A on 1 W11449841 (Gearcase) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11568984 (Lower harness) and 1 W10752283 (Agitator) and 1 W11178227 (Basket) and 1 Time (Extra time) and 1 W11419051 (Control) and 1 W11478525 (Panel ui), states that autho needed"

We serviced a

MAYTAG WASHER TOP LOAD

Model MVWB750YW0

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 03/26/2024

Customer complaint is that washer does not spin properly. Inspected and found bearings worn and noisy causing off balance. Quoted customer P&L. Customer will buy new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GX2FHDXVY06

Near Windsor, Connecticut 06095

Chuck M.

Job Details: 03/26/2024

Customer complaint is that refrigerator was making multiple noises. Inspected and found damper noisy. No other noises were present. Checked fans and compressor. Allowed compressor to equalize and then restarted unit. No noises found. Replaced damper. Tested and showed customer it works. ; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL

We serviced a

KITCHENAID OVEN

Model KFEG504KPS3

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 03/26/2024

Came to replace outer glass. Install glass took picture. Customer had authorization.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS06

Near South Hadley, Massachusetts 01075

Chris B.

Job Details: 03/26/2024

"Complaint that the unit is not dispensing water. Found bad lines and filter housing. Will order parts for a return visit.; ordrng 1 W11204869 (Reservoir) and 1 WPW10394053 (Housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Holyoke, Massachusetts 01040

Chris B.

Job Details: 03/26/2024

Complaint that the unit is not running properly. Found bad suspension and gear case is leaking oil. Drum is not holding at the hub. Will order parts for a return visit. Error code F5E1. Lid switch problems. Agitator came off. ; ordrng 1 W11454734 (Gear Case) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W11130362 (Suspension Kit) and 1 W10528947 (Hub) and 1 W11307244 (Lid Switch)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKB2

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 03/26/2024

Replaced tub and ran a diagnostic cycle and all tested normal. No leaks detected. Showed customer that theres no leaks and customer happy.

We serviced a

JENN-AIR MICROWAVE

Model JMW3430IL02

Near Sturbridge, Massachusetts 01566

Gary V.

Job Details: 03/26/2024

"Installed parts listed and cycled, tested fine."

We serviced a

MAYTAG RANGE

Model MER8800FZ2

Near Sturbridge, Massachusetts 01566

Gary V.

Job Details: 03/26/2024

"Inspected and found open bake element, replaced and cycled to temp, tested fine now.; used 1 W10779716 (ELEMENT) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXRW01

Near Wolcott, Connecticut 06716

Jimmy R.

Job Details: 03/26/2024

Tested unit and found freezer dripping water from door due to drain clogged up backing up water and leaking out from front. Melted ice in drain and cleared used steamer to clear drain and unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 03/26/2024

"Removed proses stub and filter dryer pressurized unit with nitrogen to 140 psi and checked for leaking in unit with bubble test found no leaking anywhere checked pressure and found pressure starting to drop after 30 minute dropped to 130psi unit has a low side leak. Spoke with tech support and unit will be processed for a review and customer will be called in 24 to 48 hrs File#7738763239 ; dspstn on spec-tagged invntry: 1 R600A R600A 14.8 OZ 1 W10898074 COUP LOKPREP SEALANT , 1 W11109499 FILTER DRIER-TUBE R600a , 1 W11504447 COUPLER 5/1.8 NR MS00 , 2 W11506635 COUPLER 6 NF MS SV , and 1 W11580057 COMPRESSOR R600A"

We serviced a

WHIRLPOOL RESIDENTIAL REFR

Model WRT311FZDW02

Near Durham, Connecticut 06422

Jeremy B.

Job Details: 03/26/2024

Customers complaint is refrigerator leaking weird liquid. Found defrost drain clear and pan clean. No water or ice hookup. Looks like something spilled in fresh food section and was leaking.

We serviced a

MAYTAG WASHER

Model MVWP576KW1CA1100360

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 03/26/2024

"Found the dispenser comes off in spin And the hub stripped and missing the retaining clip.Replaced replaced and tested Also need dispenser and auger. ; ordrng 1 W11160642 (Dispenser) and 1 W11480892 (Auger), used 1 W10528947 (Hub) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4957PW0

Near Lowell, North Carolina 28098

Ryan S.

Job Details: 03/26/2024

Customer complained hose on back of unit. Informed customer this is normal operation the drain hose will move when draining and spinning. Informed customer to tie hose to water lines or put padding. Between hoses and back of unit to prevent noise. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW7232HW2

Near West Brookfield, Massachusetts 01585

Gary V.

Job Details: 03/26/2024

"Inspected and found unit not filling with enough water, not showing pressure system fault tho, air hose and dome tested fine, also unit causing water hammer in pipes, will order parts and call for return date.; ordrng 1 W11687817 (Main acu) and 1 W11614515 (Inlet valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS1

Near Warren, Massachusetts 01083

Gary V.

Job Details: 03/26/2024

"Inspected and found dispenser not opening, replaced with new dispenser and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11412300 DISPENSER"

We serviced a

JENN-AIR RANGE

Model JDRP436HL00

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 03/26/2024

cleaning lady cleaned range and by accident switched the knobs for bake and temperature setting

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Leicester, Massachusetts 01524

Gary V.

Job Details: 03/26/2024

"Installed new compressor and ran vacuum and no leaks detected, recharged with 5 of r134, frost pattern developed and started cooling, please allow 24-48 hours for temps to stabilize. Part labor warranty expires in 2 weeks."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ01

Near Willington, Connecticut 06279

Amanda R.

Job Details: 03/26/2024

Lost complete cooling no frost pattern on evaporator needs sealed system work ; rqstng P&A on 1 WPW10507886 (Compressor)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Hartford, Connecticut 06112

Chuck M.

Job Details: 03/26/2024

Customer complaint is that washer was leaking. Arrived and found clothes in the washer with water. Inspected hose and valves. No leaks found. Floor is not level causing basket to tilt towards the front right. Adjusted legs but basket is still not centered. Advised customer to use shims to level washer. Showed customer how water misses the basket when filling.

We serviced a

KITCHEN AID REFRIGERATOR

Model A A

Near West Hartford, Connecticut 06107

Chuck M.

Job Details: 03/26/2024

Customer complaint is that ice maker is not working. Inspected and found broken wires at bottom of freezer door which cuts off voltage to ice maker. Took pic of wires. Customer will call manufacturer for authorization.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Marlborough, Connecticut 06447

Jeremy B.

Job Details: 03/26/2024

Wash motor only hums. Capacitor leaking grease. Replaced and ran self test all checks ok ; used 1 W11395618 (CAPACITOR/INTER COIL) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Litchfield, Connecticut 06759

Ruben C.

Job Details: 03/26/2024

7738760827 called techline to document found impeller on drain pump broken did not find any foreign material in there replaced pump drained normally washing normal; used 1 W10876537 (Drain pump) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 03/26/2024

"Customer complained unit filling them cutting off, wont drain. Found drain pumps electrical wire was damaged and broken causing drain pump to To receive power from board. Replaced harness from ts. Verified proper operation. ; used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Stafford, Connecticut 06076

Amanda R.

Job Details: 03/25/2024

Taking multiple cycles to dry clothing venting clogged recommended replacing venting cleaned outside vent housing unit heating normally

We serviced a

WHIRLPOOL WASHER

Model MVW6230RHW0

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 03/25/2024

"Installed new gear case agitator, and belt tan test all checks ok. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 03/25/2024

Installed new gear case and then tan calibration the. Self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Manchester, Connecticut 06040

Jeremy B.

Job Details: 03/25/2024

"Washer not completing cycles. Ran diag found no errors. Ran calibration and as soon as motor came on washer powered off and then came back on and lid unlocked. Tested supply power and it seems fine. Monitored power as control was powering off and voltage remained constant. Tried replacing sensor with no luck. Needs new control and motor. ; ordrng 1 W10890624 (Motor) and 1 W11603810 (Control), used 1 W10913953 (ACTUATOR) from stock, O-SMS tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/25/2024

Installed new panel tested all checks ok.

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS00

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/25/2024

Led burnt out and not dispensing ice. Adjusted drive rod for ice auger ice now dispensing replaced led bulb all lights working.; used 1 W10695460 () from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Cromwell, Connecticut 06416

Chuck M.

Job Details: 03/25/2024

"Replaced agitator, wash plate and cap. Showed customer it works."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Cromwell, Connecticut 06416

Chuck M.

Job Details: 03/25/2024

Customer complaint is that washer had error code F01e01 ACU error. Confirmed error code. He led connections and ran test 1. ACU checked ok. Found loose connections to UI. Replaced UI and tested. Washer checked ok.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newington, Connecticut 06111

Chuck M.

Job Details: 03/25/2024

Customer complaint is that washer would not start. Started washer with no problem found. Customer is having trouble with start button. Button all working as designed. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK

We serviced a

GE REFRIGERATOR

Model PFCS1NJWASS

Near Mansfield, Massachusetts 02048

Aimee Z.

Job Details: 03/25/2024

"Installed new valve factory nub broke off, used 12 inches of 1/4 inch water line and 1/4 to 1/4 fitting fitting to valve Took water lines and checked for leaks .Turned on ice maker completeInstalled water valve from last ticket WR57X33326 left at house until plumber fixed shut off"

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 03/25/2024

Customer complaint is that washer knocks hard during spin and leaks. Inspected and found balance ring is loose on basket causing hard knock and leak. Ordered basket and straps. ; rqstng P&A on 1 W10349185 (basket assy) and 4 W10839119 (strap)s

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Plainville, Massachusetts 02762

Aimee Z.

Job Details: 03/25/2024

Error code f5e4 door switchFound door isnt away closingNeeds door switch ; ordrng 1 W11565030 (Latch)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 03/25/2024

Customer had a receipt for a different washer. Informed her the model numbers dont match. She will have to pay or get proper receipt. ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 03/25/2024

"Customer complained unit leaking from bottom, customer already had unit running, hadnt leaked yet. Took off front panel and continued running unit. Asked customer what dish detergent they were using, he said they were out right now but just regular stuff. Kept unit running through cycle and watched for leaks. No leaks from vent for dispenser. Informed customer to check for suds and run clean wash cycle with afresh cleaner. And to make sure dishes are arranged properly to not cause issues with water being directed towards door. Unit working as designed. Informed customer of they Call back again with no issue found they will be charged for call."

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