We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Middletown, CT 06457
Andre
Job Details:
03/06/2025
Ck unit upon arrival and remove defective rubber gasket and install newly design door gasket unit now operating to manufacturers specs
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Middletown, CT 06457
Andre
Job Details:
03/06/2025
Ck unit upon arrival and found F9E1 error code with help from maintenance worker drain as much water out of unit and tilt unit and found harness Tape up with electrical tap when I went under. Remove and add Red Butt connector for temporary fix that customer can able to use harness and order harness for; ordrng 1 W11643701 (Harness)
We serviced a
MAYTAG WASHER
Model MVW6230HC0
Near Chicopee, MA 01020
Chris B.
Job Details:
03/06/2025
Complaint that the washer is not starting any cycle. F5E4 ran diagnostic and calibration cycle. Found unit unbalanced. Adjusted balance and ran a normal cycle with clothes and all working normal.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVWC400XW3
Near Meriden, CT 06451
Andre
Job Details:
03/06/2025
F7E6Ck unit upon arrival and found F7E6 error code. Rand all agitation and spin cycle on unit and all operation test passes. Ran quick wash and unit complete quick wash test. Ran calibration and inform customer of findings and what was done. unable to find any specific faulty at this time
We serviced a
MAYTAG WASHER TL
Model WTW5105HW0
Near Southington, CT 06489
Andre
Job Details:
03/06/2025
Ck unit upon arrival and remove and install control with harness and calibrate unit and ran cycle unit operating to normal specs. Customer will not ran regular cycle and monitor unit
We serviced a
GE REFRIGERATOR FDB
Model GFE28GYNHFS
Near Southwick, MA 01077
Mike K.
Job Details:
03/06/2025
"Unit not cooling properly after repair, rf is 46, 33 in fr.Unit was on turbo cool for both sections. Set to normal cooling, 10 minutes later found both hot vap fans running. Verified with ge techline that the system will run both at same time. Gave history and he suggested pulling into vacuum and recharging.Pulled into vacuum, charged with nitrogen at 200psi, bubbles tested all joints made, all test fine. Pulled into vacuum again, held from me for 5+ minutes. Preheated new can of f refrigerant and overfilled per techline suggestion. Filled with 68 grams of r600aWith failure to go into diagnostics properly before, will order control and have cs monitor in the mean time.Office to contact when parts come in to schedule return.; rqstng P&A on 1 WR55X46805 (Control) and 1 WR55X44126 (Control (top of left rf door)), ordrng 1 WR86X10094 (3 wat valve assy)"
We serviced a
WHIRLPOOL REFRIGERATOR SXS
Model WRS571CIHZ01
Near Westfield, MA 01085
Mike K.
Job Details:
03/06/2025
"Replaced females replaced last visit, hasnt worked since. Found broken lines in door harness, ordering door. Advised cs that door would ship direct to her, to open box and ensure not damaged, then contact us to schedule return to install.; ordrng 1 LW11202405 (Fr door assy)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Rock Hill, SC 29732
Mitch H.
Job Details:
03/06/2025
Removed and replaced both RC door gaskets. Used heat gun to form gaskets and ensured proper seal around full perimeter of doors. All operating properly.
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2087HRS
Near Shrewsbury, MA 01545
Glenn
Job Details:
03/06/2025
Installed valve tested no dripping all ok no leaks took pics
We serviced a
SAMSUNG DRYER
Model DVE45R6300V/A3
Near Franklin, MA 02038
Aimee Z.
Job Details:
03/06/2025
"Installed tune up kit , fuse and heater completeChanged hose for customer husband will need to replace out side vent fell off in wind .Which causing water in vent hose.I connected the back dryer Cust buying new flap and needs to connect other side the vent at house .I explained to wife ; dspstn on spec-tagged invntry: 1 DESAMKIT DRYER REPAIR KIT"
We serviced a
MAYTAG WASHER TL
Model MVWC565FW3
Near Somers, CT 06071
Jorden
Job Details:
03/06/2025
"Arrived and found error code F7E4 (shifter fault) stored in system, cleared code. Ran auto test cycles and calibration cycle, unit tests fine on all accounts. Customer education on how to properly utilize cycles and options and how to cancel a cycle not just pause. (Found customer had started pressing the button twice to get it started effectively pausing every cycle right at the start). Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
LG DISHWASHER
Model LSDTS9882S
Near Springfield, MA 01119
Chris B.
Job Details:
03/06/2025
Complaint that is still not washing the dishes properly. Found two issues. One is that the heating element is not turning on after multiple attempts. Got 12 ohms on the element but only 8v on the harness. Two the unit has washing pressure but not enough to fill the top rack. Will put in for a new control board and pump/ heater assembly.; rqstng P&A on 1 AGM76429513 (Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Springfield, MA 01119
Chris B.
Job Details:
03/06/2025
Complaint that the ice maker is releasing more pieces of plastic. Found broken bin causing pieces of plastic falling out to the cup when called for ice. Customer mentioned that they have been throwing away lots of pieces and the last few they save it from a few days back for evidence that is still an ongoing issue. Will order part for a return visit.; ordrng 1 WPW10558423 (Ice Bucket)
We serviced a
WHIRLPOOL WASHER TL
Model WTW8127LW1
Near Monson, MA 01057
Chris B.
Job Details:
03/06/2025
Complaint that the washer is making a grinding noise when in use. Found error codes F6E3. Found heavy grinding and knocking noises. Found rotor screw came off affecting the motors and gear case. Will order all parts for a return visit.; ordrng 1 W11449841 (Gear Case) and 1 W10734521 (Clutch) and 1 W11260238 (Rotor) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11510461 (Wash Plate) and 1 W11551646 (Nut) and 1 W10752187 (Screw) and 1 W10752189 (Screw) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX986SIHZ01
Near Franklin, MA 02038
Aimee Z.
Job Details:
03/06/2025
Found the freezer fan buzzing and needs new right gasket.; rqstng P&A on 1 W10846057 (Gasket) and 1 W11032800 (Freezer fan)
We serviced a
MAYTAG WASHER TL
Model MVW5430MW0
Near Medway, MA 02053
Aimee Z.
Job Details:
03/06/2025
"Had to break latch to get model number Found break in harness and needs drain pump, control, latch; rqstng P&A on 1 W11643701 (Harness) and 1 W11670519 (Latch) and 1 W11627413 (Control), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Charlotte, NC 28262
Johnny
Job Details:
03/06/2025
"Noise complaint confirmed noise was coming from fan rubbing on exhaust vent flap when in use, bent flap back up away from. Tested unit. Noise no longer present. Unit working as designed."
We serviced a
MAYTAG DRYER
Model MEDB835DC4
Near Rock Hill, SC 29730
Brandon
Job Details:
03/06/2025
Complaint dryer is not heating. Found dryer element was broken. Replaced using truck stock. Tested unit after installation and it tested functional. Heating and turning as designed. No other issues found.; used 1 WP3387747 (ELEMENT) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Fort Mill, SC 29707
Brandon
Job Details:
03/06/2025
Tested unit for 35 minutes and it did not leak. Ran multiple cycles on it and all components tested fine. Took bottom panel off and checked under unit. No leaks detected.Customer said that they would call back if it did.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Waxhaw, NC 28173
Brandon
Job Details:
03/06/2025
Complaint insulation is hanging out of door. On arrival I tucked insulation into door and tested unit. Unit tested as designed. No issues or leaks.
We serviced a
KITCHENAID M/W OTR
Model KMBS104ESS02
Near Waxhaw, NC 28173
Brandon
Job Details:
03/06/2025
On arrival I replaced the control because display was the wrong color. Managed to fix problem with just control. All buttons and functions tested fine after installing control board. No other issues found
We serviced a
WHIRLPOOL MICROWAVE
Model GT4175SPS4
Near Waxhaw, NC 28173
Brandon
Job Details:
03/06/2025
Complaint unit is not working. Found on arrival that unit is working intermittently. Found that door switches are bad. Ordering door switches and holder for repair.; ordrng 1 WP8185271 (Mount) and 3 4392027 (Switch)s
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW4855HW3
Near Indian Land, SC 29707
Brandon
Job Details:
03/06/2025
On arrival I replaced control board using one that was sent with me. After installation unit tested as designed.No other issues found.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Millbury, MA 01527
Glenn
Job Details:
03/06/2025
Installed lower door seal tested all ok
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Millbury, MA 01527
Glenn
Job Details:
03/06/2025
Installed parts tested all ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Grafton, MA 01536
Glenn
Job Details:
03/06/2025
Complaint intermittent drip on the left side dripped 3 times. Tested no error codes present. Ran wash cycle no leaks at this time ran diagnostics test all tested ok NO leaks found customer instruction on proper loading etc
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Fort Mill, SC 29707
Jonathan J.
Job Details:
03/06/2025
Compressor was with another technician re-ordering compressor for tomorrow morning; ordrng 1 W11580057 (Compressor)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Charlotte, NC 28277
Jonathan J.
Job Details:
03/06/2025
Replacement control tested operations no further issues found after performing a calibration procedure on the control.
We serviced a
MAYTAG RANGE
Model MER6600FZ1
Near Grafton, MA 01536
Glenn
Job Details:
03/06/2025
Right rear element is open and right front switch is not providing voltage to the switch order parts ; ordrng 1 W11171119 (Right rear element) and 1 WP3149400 (Righ front switch)
We serviced a
MAYTAG REFRIGERATOR FDB
Model MFX2676FRZ00
Near Charlotte, NC 28278
Clinton
Job Details:
03/06/2025
Installed ui tried to force a cycle in test mode after still didnt work. Checked ice maker connection were still in place unit is cold enough. Replaced ice maker again from truck stock I believe the previous tech truck stock may have been defective ; used 1 W11658802 (ICE MAKER) from stock
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7230HW1
Near Charlotte, NC 28213
Johnny
Job Details:
03/06/2025
"Upon arrival cx was using unit with extra power button activated which would explain low water complaint. Noise complaint could not be duplicated. Checked error codes. Got f0e3 overload error along with f7e4 basket engagement error, cx stated nephew had too much laundry in washer. Based off information and error codes I conclude unit was overload causing basket to sit on the floor and preventing rotor from spinning. Cleared error codes, ran service cycle, no issues, unit working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM405PPS1
Near Charlotte, NC 28215
Johnny
Job Details:
03/06/2025
No error codes no leaks. Unit works as designed. Cx complaint was the gap between top of dishwasher and counter. Informed cx she will have to contact the builder of home to rectify her visual displeasure with the installation of the unit. No functional failures. Unit working as designed.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW6230HW0
Near Rock Hill, SC 29732
Mitch H.
Job Details:
03/06/2025
"Removed and replaced control and actuator. Entered diagnostics. Ran DLMS calibration then diagnostics cycle. All completed properly. Tested washer, all components and functions operating correctly."
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5057LW0
Near Monroe, NC 28112
Jonathan J.
Job Details:
03/06/2025
"Complaint washing machine just flashes will not wash will not start a cycle. Immediately powers itself off. I found error codes and cleared F9e1 f8e6 I found drain pump harness is broken at Y fork coming off of main harness. I spliced blue wire so customer could use it as a temporary repair. also found Kim was melted. Replaced cam.; ordrng 1 W11643701 (HARNESS LOWER), used 1 W10721967 (CAM KIT) from stock"
We serviced a
WHIRLPOOL WASHER TOP LOAD
Model WTW5105HW1
Near Wingate, NC 28174
Jonathan J.
Job Details:
03/06/2025
"F0e3 f7e7 f7e1 f7e1 I replaced previously ordered parts cleared error codes found gear case is leaking oil heavily all over drive belt found customers water inlet hose on hot side is also leaking water and has been for quite some time has caused wall damage. We need gear case wash plate, agitator assembly, and associated parts. Agitator is seized in place tried removing could not remove will have to break agitator wash plate assembly with sledgehammer to access spanner nut.; ordrng 1 W11239857 (Belt) and 1 W10721967 (Cam) and 1 W11449840 (Gearcase) and 1 W11551646 (Nut) and 1 W11550891 (Agitator)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Lancaster, SC 29720
Jonathan J.
Job Details:
03/06/2025
Complaint seeing orange glowing from the back of the dryer inside of the dryer where the heat comes out complaining by an obnoxious odor. I found charcoal debris in burner box around heating element inspected burner no issues with the burner inspected all wiring no issues with wiring suspect debris. Had gotten down into burn box somehow. No safety issues found no wiring issues no control board issues. 7741041635 safety file number.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRT518SZFM04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
03/06/2025
I replaced previously ordered parts tested operations. Unit is cooling after plugging unit in.
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ08
Near Lancaster, SC 29720
Jonathan J.
Job Details:
03/06/2025
Complaint unit not dispensing whole ice. I found solenoid for seized winding resistance was two ohms of resistance. Shorted winding I also found even after replacing solenoid solenoid would still not activate. I found that relay clicks on black wire yellow stripe to white wire is getting about 15 V AC current should be 120 V AC current at control board same voltage at harness attaching to icemaker. I found relay is bad I suspect. I advised customer could still be user interface as well. I am not 100% ruling it out yet.; ordrng 1 W11556912 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR BO
Model WRF767SDHZ01
Near Lake Wylie, SC 29710
Mitch H.
Job Details:
03/06/2025
Checked and freezer ice maker broken where bail arm connects. Bail arm will not stay in place. Ordering ice maker. Checked part availability and scheduled return for 3/13 PM ; ordrng 1 W10886939 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Clover, SC 29710
Mitch H.
Job Details:
03/06/2025
Removed and replaced LED module. All lights now operating properly.
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW6230HW1
Near Clover, SC 29710
Mitch H.
Job Details:
03/06/2025
Checked and found washer will not power on or enter diagnostics. Has correct incoming power. Got lid open so customer could remove clothes. Ordering control and strike. Checked part availability and scheduled return for 3/12 PM ; ordrng 1 W11457841 (Strike) and 1 W11543994 (Control)
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW0
Near York, SC 29745
Mitch H.
Job Details:
03/06/2025
"Checked and tested. Found wires to drain pump broken. Removed and replaced lower harness. Reassembled, tested, washer now operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near York, SC 29745
Mitch H.
Job Details:
03/06/2025
"Checked and tested, found dryer operating properly. Customer has already replaced belt, idler, and guide wheels himself. Motor operating normally. No issues found. Collected for service call on cc"
We serviced a
WHIRLPOOL RANGE
Model WSES7530RZ0
Near Dallas, NC 28034
Ryan S.
Job Details:
03/06/2025
"Customer complained unit fan keeps running and cooktop light stays on. Also right rear element not working. Also had spark under console found pinched wire to infinite switches, ordering harnesses , ordering both right rear and right front infinite switches and right rear element also ordering ACU due to possible short. Informed customer office will call when parts come in. Will call safety after job complete on return call; ordrng 1 FSPW11747380 (Acu) and 1 W11747427 (Harness cooktop) and 1 W11747425 (Harness console) and 1 W11747426 (Harness DC) and 1 W11747449 (RR element) and 1 W10911303 (RR switch) and 1 W10437097 (RF switch)"
We serviced a
KITCHENAID REFRIGERATOR FDB
Model KRMF706ESS01
Near Huntersville, NC 28078
Ryan S.
Job Details:
03/06/2025
"Arrived and found unit low to empty of refrigerant. Charged nitrogen and fiubd valve stem on filter drier bad. Replaced valve stem and charged again. Held steady for 10mins. Vaccines unit for 20min, steady for 5mins. Charges 6oz r134. Frost pattern formed immediately. Watched for 15min, frost pattern still present. Informed customer to give 24fot proper cool, 48hr for ice."
We serviced a
WHIRLPOOL RANGE
Model KCGD500GSS05
Near Denver, NC 28037
Ryan S.
Job Details:
03/06/2025
"Came to install parts ordered by previous tech. Installed switch harness, igniter and soark module. Verified unit lighting all the time now."
We serviced a
JENNAIR REFRIGERATOR FDB
Model JFFCF72DKL05
Near Stanley, NC 28164
Ryan S.
Job Details:
03/06/2025
Install new hinge and mullion. door now closing properly . verified proper operation
We serviced a
JENNAIR DISHWASHER
Model JDPSS246LL1
Near Stanley, NC 28164
Ryan S.
Job Details:
03/06/2025
Installed new sump motor ran unit to check for leaks . no leaks detected . verified proper operation
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7232HW2
Near Mint Hill, NC 28227
Johnny
Job Details:
03/06/2025
"Drain pump constantly energized and lid would not unlock, user interface non responsive. Could not get picture of model and serial number. Will need new control board.; ordrng 1 W11687817 (Control board)"
We serviced a
MAYTAG WASHER TL
Model MVW4505MW1
Near Southington, CT 06489
Andre
Job Details:
03/06/2025
Ck unit upon arrival and customer show me video of unit sounding like a train. Check cam kit with belt and found no no wear and tear customer did state that noise would started after the 2nd full wash. Gear case heating up. Quote customer for GearCase replacement and customer declined estimate for repair.
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Mount Holly, NC 28120
Ryan S.
Job Details:
03/06/2025
"Installed new gasket, found frame holes dont line up on left two holes so used a bit of high temp glue on just those two holes, all other holes above and below are working properly. Using high temp glue will hold in bad spots . Verified proper operation."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Grafton, MA 01536
Glenn
Job Details:
03/06/2025
Installed part dishwasher no longer leaks from the door but drips under the door need lower seal and screws. ; ordrng 6 W11627527 (Screws)s and 1 W11664713 (Lower seal)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDB03
Near Sutton, MA 01590
Glenn
Job Details:
03/06/2025
SR # 741086828 Found the freezer light switch is broken and the wires will not pull out of the insulation so we are unable to replace the switch tech line is sending it for review and likely replacement.
We serviced a
WHIRLPOOL REFRIGERATOR TM
Model WRT518SZFM04
Near Charlotte, NC 28226
Caleb
Job Details:
03/06/2025
"Confirmed failed defrost sensor and fan motor, advised customer that unit will need to be unplugged 24-48 hrs before service. ; ordrng 1 W11609822 (Harness) and 1 WP2315539 (Fan motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAYM3
Near Charlotte, NC 28277
Caleb
Job Details:
03/06/2025
"Confirmed broken rack, rollers broken and rail is slightly bent, stop clip broken as well, unit has 2 errors F1E1 stuck relay on control and confirmed heater is defective, took pic. Evidence of water leaking from seal. Sump will run in diagnostics but will not run out of diagnostics. When sump is running there is a pulsing sound that increases in sound and frequency the longer it runs, vibrates really bad. ; ordrng 1 W10518394 (Heater) and 2 WPW10350401 (Rollers)s and 1 WPW10195623 (Rail) and 1 WPW10195622 (Clip) and 1 W10479763 (Control) and 1 W10542314 (Seal)"
We serviced a
JENNAIR MW/WALL OVEN COM
Model JMW3430IL03
Near Charlotte, NC 28277
Caleb
Job Details:
03/06/2025
"Microwave would not start and the ui had a partial display when operating the lower oven, customer stated that they did not try cycling the power, This area was hit with bad thunderstorms yesterday. After cycling the power the microwave started fine with no issues, and display was corrected. Unit tests fine at this time, confirmed with customer."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Sutton, MA 01590
Glenn
Job Details:
03/06/2025
Installed ice maker in freezer tested all ok
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Charlotte, NC 28227
Johnny
Job Details:
03/06/2025
"Entered service mode and activated spin. Unit just hummed. Observed capacitor hanging down under unit. Replaced with new one. Ran calibration cycle. Unit wouldnt shift to agitate. Replaced actuator. Ran service cycle. Unit would not drain, but drain pump constantly hummed. Replaced drain pump. Ran calibration cycle, ran service cycle, unit only agitate in one direction. Ordering necessary parts for repair; rqstng P&A on 1 W11283592 (Motor) and 1 W11567712 (Control board) and 1 W11590868 (Harness), used 1 W11395618 (CAPACITOR/INTER COIL), 1 W11399437 (DRAIN PUMP), and 1 W10913953 (ACTUATOR) from stock"
We serviced a
MAYTAG WASHER TOP LOAD
Model MVW7232HW1
Near Charlotte, NC 28227
Johnny
Job Details:
03/06/2025
Installed new part. Ran calibration cycle. Ran service cycle. Started regular cycle till point of agitation. Unit working as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Agawam, MA 01030
Mike K.
Job Details:
03/06/2025
Replaced timer and testing fine
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Westfield, MA 01085
Mike K.
Job Details:
03/06/2025
Replaced lid and operating correctly
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW1
Near Windsor Locks, CT 06096
Gary V.
Job Details:
03/06/2025
"Inspected and found water weeping paste inlet valve into tub, needs new inlet valve, will order and return. Customer wants next Thursday am slot.; ordrng 1 W11513255 (Inlet valve)"
We serviced a
WHIRLPOOL WASHER TL
Model WTW4816FW3
Near Windsor, CT 06095
Gary V.
Job Details:
03/06/2025
Inspected and found pressure system fault for main control. Replaced with new control board and cycled thru diagnostics test and tested fine now.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Windsor, CT 06095
Gary V.
Job Details:
03/06/2025
"Inspected and found excess suds in sump and customer may have accidentally used wrong detergent, flushed suds out and cycled, tested fine."
We serviced a
KITCHENAID REFRIGERATOR
Model KSF26C4XYY03
Near South Windsor, CT 06074
Gary V.
Job Details:
03/06/2025
"Inspected and found ice maker stuck mid cycled and broken , also found wire harness thru freezer door hinge point broken, needs freezer door and ice maker, will submit estimate and call.; rqstng P&A on 1 W10410951 (Stainless freezer door) and 1 WPW10251076 (Ice maker)"
We serviced a
WHIRLPOOL MW/WALL OVEN COM
Model WOC54EC0HS03
Near South Windsor, CT 06074
Gary V.
Job Details:
03/06/2025
"Inspected and found f1e6 fault now indicating failed magnetron, also found debris from old mag may have fallen into wave giude causing cover to burn and new mag to short out, will submit estimate and call with return date, ordering inverter board again for back up.; rqstng P&A on 1 W11346197 (Magnetron) and 2 W10915651 (Wave guide cover)s and 1 W11325604 (Inverter board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28278
Clinton
Job Details:
03/06/2025
Installed new control ran unit is diagnostic after unit fully operational no errors or issues
We serviced a
JENNAIR FREEZER
Model JBZFR30IGX10
Near Belmont, NC 28012
Clinton
Job Details:
03/06/2025
Spoke with tech line advised there is new control software in limited supply and they will contact in the new few days with follow up with Randy on email. submitted in product review with Steve Kelly lead engineer will send control was told can not order and there is no part number Randy is contact Randycox.advantage@gmail.com also was advised to replace fill tube again with control 7741088027; ordrng 1 W11515313 (Fill tube)
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRX735SDHZ08
Near Gastonia, NC 28056
Ryan S.
Job Details:
03/06/2025
"Customer complained unit not making ice. Found unit had ice in ice bin but auger not sending ice to door when prompt. Found auger motor coming on. Found yoke slipping . Ordering auger motor , yoke, washer and divider . Informed customer office will call when parts come in. ; ordrng 1 WPW10309864 (Ice box divider) and 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 W11378860 (Washer)"
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model PVD28BYNCFS
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
03/06/2025
Insrallled new fans in freezer . Ran unit unit not making noise and operating as designed .
We serviced a
MAYTAG WASHER TL
Model MVWX655DW1
Near Fort Mill, SC 29715
Caleb
Job Details:
03/06/2025
"Gearcase leaking oil on cam and belt, preventing belt from spinning, unit will need a new Gearcase belt and cam, customer to decide on repairs at this time."
We serviced a
WHIRLPOOL WASHER TL
Model WTW6157PW0
Near Charlotte, NC 28214
Clinton
Job Details:
03/06/2025
Hot and cold valve reversed u it had long fill error speared error leveled leg on unit as well free adjustments unit functions all are work as designed
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS3
Near Charlotte, NC 28214
Clinton
Job Details:
03/06/2025
Unit is covered in roaches void warranty can not service
We serviced a
WHIRLPOOL WASHER FRONT LO
Model WFW560CHW4
Near Charlotte, NC 28208
Clinton
Job Details:
03/06/2025
Installed harness for broken wire unit is now washing and door is locking
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Ellington, CT 06029
Gary V.
Job Details:
03/06/2025
"Installed bake element, Ui panel and door seal. Cycled and tested fine."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF560SEYM00
Near Springfield, MA 01108
Jorden
Job Details:
03/06/2025
"Arrived and found both rooms near room temp, no frost pattern and compressor drawing .4amps. Unit needs sealed system repair. Be certain to leak/pressure check before charging. Document with tech support after repair is complete findings of the leak check and current status of unit when you leave. ; rqstng P&A on 1 WPW10466675 (compressor) and 1 123789 (2nd time slot), states that autho needed"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Springfield, MA 01108
Jorden
Job Details:
03/06/2025
"Arrived and installed spin basket, agitator, bolt and spanner nut, tested fine."
We serviced a
KITCHENAID RANGE
Model KSDG950ESS1
Near Springfield, MA 01107
Jorden
Job Details:
03/06/2025
"Arrived and found bake element broken/open, replaced and tested fine. ; used 1 W10779716 (ELEMENT) from stock"
We serviced a
WHIRLPOOL WASHER TL
Model WTW2000HW0
Near Chicopee, MA 01020
Jorden
Job Details:
03/06/2025
"Arrived and found complaint: tub is loose. Ran unit and confirmed proper operation, nothing out of the ordinary. Informed customer how the tub is suspended by damper rods unlike the old style units where it sat on a pedestal. Unit tests fine. Informed customer should we return and find no manufacturing defect then customer would be responsible for service fee."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRF555SDFZ11
Near Plainville, CT 06062
Andre
Job Details:
03/06/2025
"Ck unit upon arrival and found water spraying from the top of refrigerator coming from fill tube to ice maker order tube for replacement, also inform customer more rust is not covered. Customer insisted inform customer if warranty inform him that door would need to be replace his warranty would need to provide a specific Authorization for the replacement of all 3 door. As for my knowledge rust is not covered ; ordrng 1 W11415785 (Fill tube)"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Sturbridge, MA 01518
Chris B.
Job Details:
03/06/2025
Complaint that the dryer is leaving marks on the clothes. Found dryer over heating and clothes getting stuck on the steel grill exhaust on the inside and marking the clothes. Mentioned to the customer to clean the lint screen after every use and to periodically clean the venting to the outside of the home. Dryer working normal.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Charlotte, NC 28227
Johnny
Job Details:
03/06/2025
"Cx stated unit drying. Couldnt not confirm complaint. Unit heats and cycles as designed. Cx stated unit no longer catching lint, I observed lint and water built up in dryer vent hose confirming there is an airflow issue. Instructed cx to have vent cleaned professionally. Unit working as designed."
We serviced a
SAMSUNG WASHER FL
Model WA45T3200AWA4
Near Worcester, MA 01607
Glenn
Job Details:
03/05/2025
Found the fill valve is chirping then not opening and the start pause would not responded when trying to cancel/pause. Orde4 parts control and valve ; rqstng P&A on 1 DC62-00311F (Valve) and 1 DC92-02636G (Control)
We serviced a
SAMSUNG REFRIGERATOR
Model RF263BEAESR/AA
Near West Springfield, MA 01089
Jorden
Job Details:
03/05/2025
"Arrived and found complaint: unit leaked out the front corner and customer wanted to make sure this wasnt a reoccurring problem. Verified no ice build up on the FZ or FF floor, and unit cooling as normal. Unit tests fine."
We serviced a
JENN-AIR OVEN
Model JGRP548HM05
Near Sturbridge, MA 01566
Chris B.
Job Details:
03/05/2025
Complaint that the oven is not reaching temperature. Measured oven and the first 2 cycles where off by 20* after the third cycle at 18 minutes in got a reading 363 high and 334 low = 348.5* 6th 7th cycle stayed steady on. Mentioned to the customer that unit would reach proper temperature after a few cycles and to keep an eye on it.
We serviced a
MAYTAG WASHER FL
Model MHW5630MBK0
Near York, SC 29745
Caleb
Job Details:
03/05/2025
Tech was assigned as a helper;
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Caleb
Job Details:
03/05/2025
"Thermal fuse defective, replaced fuse from stock, unit checks fine.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL VENTHOODS
Model WVW53UC6LS
Near Rock Hill, SC 29732
Caleb
Job Details:
03/05/2025
"Looks like there was an existing over head microwave that was swapped with a hood vent. Wiring from microwave setup fell in blower wheel, advised customer to contact installers. Builder was present and showed him that there is a breaker switch for microwave that was hot, and for hood vent, builder pushed cord out of the blower and stated that he will contact installers/ electrician."
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Rock Hill, SC 29732
Caleb
Job Details:
03/05/2025
"Top right hand side of oven door had a little play while closing. Preventing it from making a perfect seal, found that the top right hand mounting screw was missing and never installed. Other mounting screws were set at an angle causing the head of the screws to stick out. Made a few adjustments and he door closest tight and properly. If this issue comes up again or persists then the installation team will need to make adjustments and properly install unit, it is in the cabinet very tight. After making adjustments the unit now operates as designed. If call back make sure install team had done there job first."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Rock Hill, SC 29732
Caleb
Job Details:
03/05/2025
"Thermal fuse defective, replaced fuse from stock, unit checks fine.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
JENN-AIR MW/WALL OVEN COM
Model JMW2427LL02
Near Charlotte, NC 28210
Caleb
Job Details:
03/05/2025
"Replaced inner door, inner door did become loose in packaging, took pic, customer checked and confirmed that inner door was ok, I agreed and swapped the inner door. Corrected the loose corner near the switch arm, replaced light. Unit now operates as designed."
We serviced a
WHIRLPOOL REFRIGERATOR FDB
Model WRS321SDHZ01
Near Charlotte, NC 28210
Caleb
Job Details:
03/05/2025
"Customer states that after adjusted her temps that her items in her fresh food section did stop freezing, confirmed operation of diffuser, also informed customer of proper use and care, she had her drinks in front of diffuser causing the items that sit in front of her damper to freeze. Took pics. If call back order 1 W11645127 Diffuser assy."
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Newington, CT 06111
Andre
Job Details:
03/05/2025
Ck unit upon arrival and found masking banging due to uneven of floor ran unit while adjusting legs. Add a large blanket and soak blanket and ran drain and spin no more banging and noise unit operating to normal operating to specs
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS3
Near Wilbraham, MA 01095
Chris B.
Job Details:
03/05/2025
"Complaint that the dishwasher is not washing properly. Found error codes F10E3, F8E1, F8E6. Found low water flow to the dishwasher. Customer will have the water valve checked by a technician."
We serviced a
MAYTAG WASHER FRONT LO
Model MHW5630HW0
Near Sharon, MA 02067
Aimee Z.
Job Details:
03/05/2025
Found the key dont all work but can run diagnostics Needs new ui; ordrng 1 W11316623 (Ui)
We serviced a
SAMSUNG REFRIGERATOR FDB
Model RF24BB6200QLAA. 02
Near Sharon, MA 02067
Aimee Z.
Job Details:
03/05/2025
Found the right ice maker when push re set doesnt advance needs ice maker ; rqstng P&A on 1 DA61-14661A (Bites ice right)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near East Windsor, CT 06016
Gary V.
Job Details:
03/05/2025
"Installed new left front switch and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER TL
Model WTW5057LW0
Near Wethersfield, CT 06109
Andre
Job Details:
03/05/2025
"F9E1 , F5E3.Ck unit upon arrival and found unit not draining with replace harness and door latch calibrate unit and unit now operating to manufacturers specs; used 1 W11513248 (Latch), and 1 W11643701 (Harness) from stock"
We serviced a
MAYTAG REFRIGERATOR BO
Model MFD2561HEW
Near East Windsor, CT 06088
Gary V.
Job Details:
03/05/2025
"Inspected and found compressor overheating and not pumping properly any longer. Needs compressor replaced, quoted for repair and they will call if wants to have repair done."
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Windsor, CT 06095
Gary V.
Job Details:
03/05/2025
"Inspected and found open thermal fuse, replaced and cycled, tested fine.; used 1 WP3392519 (THERMAL FUSE) from stock"