We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01003
Mike K.
Job Details: 02/08/2024
"Replaced dented top, ran normal cycle and verified operation"
We serviced a
GE DISHWASHER
Model GDT535PSMOSS
Near Huntersville, NC 28078
Robert A.
Job Details: 02/08/2024
I waited a few minutes for the cx to open the door. Cx canceled the appt at the door after mentioning the service call fee. I did not diagnose the unit.
We serviced a
WHIRLPOOL OVEN
Model WFG525S0HZ0
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Reschedule for morning; saved tckt
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS20
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Found nothing wrong with door advised customer to grab center handle and shut firmly and the unit will cut light off. Unit ran and checked okCall complete
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Replaced UI unit ran and checked okCall complete
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ09
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/08/2024
Replaced all parts ordered by previous tech unit ran and heated checked okCall complete; dspstn on spec-tagged invntry: 1 W11256462 DIODE UNIV
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/08/2024
SR#7738433520 (Drew)Unit is throwing F2 E1 needs new UISpoke with (Sheena)Safety authorization for parts and laborAutho#W1AAHT0WPL1Part#W10894098; ordrng 1 W10894098 (Control board)
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS10
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/08/2024
"Ask renter for proof of purchase I was told it would be provided by the office. The tenant called the office and ask they would send the proof of purchase. The office then called renter back and said they are having trouble locating proof of purchase then I begin explaining to the renter that if one could not be provided they would be responsible for trip and parts and labor. The office lady came over to townhome and had CHRIS EDWARDS on the phone who is the builder, he was very upset we were asking for proof of purchase and he said thats not how whirlpool does business his installed thousands of appliances for whirlpool. I told him if he could not provide a receipt he would be responsible for repairs and if. Not he could call whirlpool and get authorization for us to do the repair. He absolutely went mad and said to leave he would get another service provider and he was gonna tell whirlpool to drop us from nc. He said NOBODY ever mentioned a 129.00 service fee so he refused to pay..Call complete"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Lancaster, SC 29720
Jonathan J.
Job Details: 02/08/2024
I replaced Previously ordered parts. I tested operations as best as I could no leaking. Found with the little bit of water that I used to test with unit is not connected to water or power so I could not do a full test to validate operation of unit at this time. visibly no issues I could physically see; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Denver, NC 28037
Ryan S.
Job Details: 02/08/2024
Returned to install parts ordered. Installed motor and blower wheel. Ran unit after install and unit running and heating properly. Verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL
We serviced a
WHIRLPOOL DRYER
Model WGD5830SW0
Near Franklin, MA 02038
Aimee Z.
Job Details: 02/08/2024
Installed new coils and tested heat complete; dspstn on spec-tagged invntry: 1 279834 COIL KIT
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/08/2024
"F7e1. ShifterF0e2. To much soapF7e7 motor cant reach target speedFound not agitating or spinning Replaced the cap and ran through components test Actuator is moving between agitating and spin Still not moving Found needs mtr voltage there; ordrng 1 W11283592 (Motor), used 1 W11395618 (Cap) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29707
Jonathan J.
Job Details: 02/08/2024
I installed all previously ordered parts. I tested operations had to defrost evaporator as evaporator was completely frozen over again. No additional issues found with refrigerator here today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDB04
Near Plainfield, CT 06354
Amanda R.
Job Details: 02/08/2024
Complaint that unit isnt keeping ice cream super hard adjusted thermostat and remolded freezer gasket to seal properly advised customer unit wont cycle properly being in an unheated area
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near North Brookfield, MA 01535
Chris B.
Job Details: 02/08/2024
Complaint that the unit is making banging noises. Found washer pushed to close to the wall causing drain hose to tap the back panel. Customer adjusted washer. Ran diagnostic cycle and all tested normal. No error codes present. Found no grinding noises.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/08/2024
"Two point washing machine will say cycle is done after five minutes and lid will unlock. Making loud clicking noises and squealing noises Error codes in fault history. F7e4 locked rotor, f6e3 lost communications, f0e3 overloaded error code. I found gear cases leaking. I found slider clutch falling apart, has failed. I am ordering a main control and gear case and all associated parts for the gear case gearcase on high spin, making a squealing noise with no clothes in it. Parts on back order Office to call customer when parts come in. agitator wash plate comes off easily.; ordrng 1 W11551646 (Nut) and 1 W11614514 (Control) and 1 W11449841 (Gearcase) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor), used 1 W10734521 (SLIDER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS05
Near Granby, MA 01033
Roger R.
Job Details: 02/08/2024
Complaint of noise from back panel. Also checked for proper door closing. Adjusted rear panel and tubing to prevent noises and drawers check ok.
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01003
Mike K.
Job Details: 02/08/2024
Replaced dented top and verified operation in normal cycle.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near North Attleborough, MA 02763
Aimee Z.
Job Details: 02/08/2024
"Found error code for diverta valve, found the connection wasnt fully seated. Ran a cycle to test pump is working fine.Cust also need 6 pivots , missing top shelf and lowerAnd the filter is allowing to much food in the pump.; ordrng 6 W10875054 (Pivots)s and 6 WPW10082853 (Tine pivots)s and 1 WPW10463906 (Filter), states that autho needed"
We serviced a
SAMSUNG WASHER
Model WF45K6500AV/A2 11
Near North Attleborough, MA 02760
Aimee Z.
Job Details: 02/08/2024
Installed new bellows complete
We serviced a
MAYTAG WASHER
Model MVWB855DC4
Near Attleboro, MA 02703
Aimee Z.
Job Details: 02/08/2024
"Found the bolt to the rotor off and out has been over loading . Re installed bolt and tested on spin . Squeaking noise checked under washer The Gearcase is leaking oil has sprayed under washer. Cant get washplate out will need to break out. Needs new suspension rods and wash plate and bolt. Needs Gearcase, rotor and bolt, suspension rods , wash-plate spanner nut; ordrng 1 W10902814 (Wash plate) and 1 W10752187 (Bolt) and 1 W10909670 (Spanner nut) and 1 W11130356 (Suspension rods) and 1 W10868473 (Gearcase) and 1 W10447975 (Slider) and 1 W10006482 (Rotor) and 1 W10665342 (Thrust)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JW01
Near Ludlow, MA 01056
Roger R.
Job Details: 02/08/2024
Found unit has a spot on the door on the inside where there is melted plastic adhesive. It appears an object was to close to door and caused arcing and sparks to melt plastic. Door is not repairable and will need to replace door. Submitted order for new door and name badge; ordrng 1 W11386288 (Door) and 1 W11700249 (Nameplate)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV00
Near Ludlow, MA 01056
Roger R.
Job Details: 02/08/2024
"Found unit has a scratch in door finish at lower part of right side door handle. See photo. This is not a repair able part and door would need to be replaced. Submitted for a new door and badge. Warned client may not be approved as this is considered cosmetic. ; rqstng P&A on 1 W11104465 (Door, black stainless) and 1 W11223753 (Badge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM02
Near Springfield, MA 01129
Roger R.
Job Details: 02/08/2024
Found evidence of low charge with a large ball of ice on evaporator at capillary tube. As this unit had prior sealed system work I checked the pressures and found low charge. Approximately 45# on high side and -20 on low side. No visible Freon leaks detected with uv dye. Called tech support and deemed unrepairable SR number 7738429154
We serviced a
GE MICROWAVE
Model PVM9179SK2SS
Near Bristol, CT 06010
Chuck M.
Job Details: 02/08/2024
Arrived to replace new microwave door. Incorrect door was received. Model number was incorrect. Reordered door. ; ordrng 1 WB56X30293 (ss door w\flat ge lo)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Bristol, CT 06010
Chuck M.
Job Details: 02/08/2024
Customer complaint is that washer would not complete cycle and lid would not unlock. Ran diagnostics and found error code F7e1 tachometer missing. Ran automatic test cycle successfully. Inspected underneath washer and all checked ok.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/08/2024
Replaced control board we now have 120 volts going to heater unit ran and checked ok with no leaksCall complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Waterbury, CT 06705
Jimmy R.
Job Details: 02/08/2024
Checked over unit and found machine would wash but would never drain water during cycle or when canceling out. Canceled unit and found no pump running removed kick panel and found drain pump connection had gotten pulled from pump when installed. Fixed drain pump connection and reattached canceled out unit and machine is now draining and working to proper specs.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ0
Near Waterbury, CT 06705
Jimmy R.
Job Details: 02/08/2024
"Tested unit and found machine not drying dishes at the end of the cycle, checked heater and found not coming on ran a diagnostics cycle and error 7-1 no heat and 6-4 float switch open, let unit run threw a diagnostics cycle to reset and heater came on and started to operate.will order new control due to faulty disabling heater. Parts tentative p/a ; ordrng 1 W11225084 (Cntrl)"
We serviced a
JENN-AIR VENTHOODS
Model JXW8536HS1
Near Stanley, NC 28164
Ryan S.
Job Details: 02/08/2024
"Returned to install pre id light panel. Installed light panel on 1-2-24. Customer called back saying new lights in new light panel fell out a week after. Took pictures of lights falling out of previous light panel. Previous panel was installed properly but lights clips are defective. Installed new light panel. Took pictures, new lights in new light panel and secured properly. Ran fan on high speed and no unordinary vibration from fan. and turned on lights and unit is properly installed with unit working as designed. Called tech line to document issue. Sr#7738430360."
We serviced a
SAMSUNG DRYER
Model DVE50R5200W\A3
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/08/2024
"Ran dryer and found unit would not heat up last ten min it would shut down and error over heating, wile running checked vent and found super hot checked heater and found heater would not cycle it just stayed on full blast until erroring out. Ohmed thermal fuses and found ok checked thermal cut off and cycling thermostat and found faulty heat is not kicking off at set point causing over heating. Will order new thermal cut off and cycling thermostat ; ordrng 1 DC47-00018A (Thermal cut off) and 1 DC96-00887C (Thermal fuse)"
We serviced a
KITCHENAID ICEMAKER
Model KUIX535HBS01
Near Southington, CT 06489
Jimmy R.
Job Details: 02/08/2024
"Replaced touch panel and transformer found unit would still not come on checked voltage to machine and 120v is present at outlet checked power coming into drain pump module and 120v coming in traced wires to main cntrl and no power coming out of the drain pump module. Will order new pump module assembly and a harnesses to be safe, advised we would call when parts coming in due to a special order ; ordrng 1 W11539855 (Drain pump) and 1 W11123917 (Harness) and 1 WP2187629 (Wire assembly)"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/08/2024
Tested and found that all elements were operating properly. Heating as they should. Customer thought that right front burner would have same output as left front. Right front is dual element and left is triple element. Instructed customer on difference between the two. Cooktop operating properly. Left parts with customer.; dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF and 1 W11517959 ELEMENT
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/08/2024
"Tested and ran dishwasher through 3 cycles. Allowed unit to fill and wash for several minutes, no leaks. Canceled cycle each time and allowed to drain. No leaks found. Checked and ensured all hoses were seated properly and all clamps tightened. Customer says dishwasher has not leaked since Caleb was here. Dishwasher operating properly with no leaks."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/08/2024
"Checked and found that issue was due to ignition orifice being clogged. Changed orifice, tested, burner now lighting and operating properly. Checked all other burners, no issues."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Charlotte, NC 28278
Mitch H.
Job Details: 02/08/2024
"Removed broken rack slide, installed new slide. Tested, rack now moving and operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIHZ00
Near Fort Mill, SC 29707
Mitch H.
Job Details: 02/08/2024
"Disconnected water lines and harness and removed existing freezer door. Installed new door, connected water lines and harness. Ran diagnostics for ice maker and fill valve. All completed properly. Ensured doors were aligned and sealing properly."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Harwinton, CT 06791
Jimmy R.
Job Details: 02/08/2024
"Installed all new drain hoses, clips, clamps and harnesses reinstalled unit and ran machine threw a heavy wash cycle, checked over unit and all connections are now good and unit is now operating to factory specs"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near New Hartford, CT 06057
Jimmy R.
Job Details: 02/08/2024
"Installed new drain pump and ran machine threw a wash and drain cycle, unit is now draining as designed. Ran a diagnostics test cycle and all operations are now working to factory specs"
We serviced a
KITCHENAID M/W OTR
Model KMHC319LSS00
Near Farmington, CT 06085
Chuck M.
Job Details: 02/08/2024
Replaced control and interlocks. Tested and showed customer it works.
We serviced a
GE DRYER
Model GTD84ECSN2WS
Near Lebanon, CT 06249
Jeremy B.
Job Details: 02/08/2024
"The lint filter housing is breaking apart and lint building in blower wheel area. The lint filter is damaged. Needs new lint filter housing assy, and mint filter. No ETA on parts. Quoted customer."
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Jeremy B.
Job Details: 02/08/2024
Tech was assigned as a helper;
We serviced a
KITCHEN AID DISHWASHER POOPO
Model KDTE204DSS0
Near Portland, CT 06480
Jeremy B.
Job Details: 02/08/2024
Found bearings falling out of upper rails. Replaced and tested all checks ok. Cleaned bearings out of sump and drain pump. ; dspstn on spec-tagged invntry: 1 W11259785 TRACK and 1 W11259786 TRACK
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Canterbury, CT 06331
Amanda R.
Job Details: 02/08/2024
Replaced motor tested operation normal
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Plainfield, CT 06374
Amanda R.
Job Details: 02/08/2024
Throwing F7e1 error replaced the actuator tested operation normal ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near Voluntown, CT 06384
Amanda R.
Job Details: 02/08/2024
Replaced suspension tested sounds normal
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LGHB2869TF5
Near Voluntown, CT 06384
Amanda R.
Job Details: 02/08/2024
Ff ice maker not making ice no ice in mold no excess frost build up behind ice maker fan running ; rqstng P&A on 1 243297613 (Icemaker) and 1 242253002 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS1
Near Avon, CT 06001
Chuck M.
Job Details: 02/08/2024
Replaced hinges and showed customer it works.
We serviced a
FRIGIDAIRE RANGE
Model FGEH3047VF
Near Norwich, CT 06360
Amanda R.
Job Details: 02/08/2024
Customer had hit the oven LOCK button showed how to lock and unlock operation normal
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Huntersville, NC 28078
Robert A.
Job Details: 02/08/2024
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
GE DRYER
Model DBXR463ED2WW
Near Windsor, CT 06095
Gary V.
Job Details: 02/08/2024
"Inspected and found front bearing assy won out, quoted and they will call."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Windsor, CT 06095
Gary V.
Job Details: 02/08/2024
"Inspected and found inlet valve cracked, replaced and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W11038689 VALVE"
We serviced a
KITCHENAID MICROWAVE
Model KMHC319LPS00
Near West Hartford, CT 06107
Chuck M.
Job Details: 02/08/2024
Customer is that microwave buttons work intermittently. Microwave also does not stop running after time ends. Pressed start and microwave ran out time. Attempted to start another minute but buttons are not responding. Customer says he has to cycle power to get microwave to work again. Ordered door and PCBA. ; ordrng 1 W11646740 (PCBA) and 1 W11643093 (Door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near West Hartford, CT 06107
Chuck M.
Job Details: 02/08/2024
Installed new special project heater. Tested and checked ok. ; used 1 W11537778 (HEATER W/NUTS) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG02
Near Torrington, CT 06790
Jimmy R.
Job Details: 02/08/2024
"Checked over unit and found fridge door not sealing and a big gap on top half of door gasket, checked door and found door hinges missing washers on bottom not lifting door up high enough to cover and seal. Added washers to bottom hinge and upper freezer door to bring door up and seal properly reattached doors and levee unit. Checked operations and unit is now functioning to factory specs ; used 1 WP487576 (Door hinge washers), and 2 WP488881 (Hinge washer) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JZ1
Near Watertown, CT 06795
Jimmy R.
Job Details: 02/08/2024
"Tested unit due to customer having issues with oven smelling of propane when running, checked over unit and heated oven up to 350 degrees and advised the smell coming off of the oven is just from unit burning there is no smell of gas. Bubble tested all connections to be safe and all connection are tight and safe. Adjusted middle burner for customer to have a little higher flam. Advised all operations are working to factory specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/08/2024
Replaced dispenser due to the part not releasing dry agent. Replaced dispenser unit operating normal with no leaksCall complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, NC 28214
Jeff L.
Job Details: 02/08/2024
Found cam loose and belt had come off. Tightened cam down and put belt back on unit ran and checked ok with no leaksCall complete
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Davidson, NC 28036
Robert A.
Job Details: 02/08/2024
"Cx complaint that the unit is making a squealing noise while it spins. I inspected the unit to confirm the complaint. I found an error code: f0e9. I ran a service cycle, all components passed and the sound appeared during high speed spin. I checked the parts underneath and seen no visible damage except for the belt marks on the clutch. Im ordering a new motor, belt, clutch and gearcase to resolve the issue.; ordrng 1 W11449840 (Gearcase) and 1 W11283592 (Motor) and 1 W10721967 (Clutch) and 1 W11239857 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Davidson, NC 28036
Robert A.
Job Details: 02/08/2024
Cx complaint that the unit is not finishing cycles or draining again. I inspected the unit to confirm the complaint. I found the blue wire to the drain pump was pinched from me not closing the drain pump cover. When the water entered the unit and weighed down the tub the blue wire was caught underneath the pump cover. The drain pump ohm are good (20.4 ohms). I repaired the wire and tested the unit for the cx. The unit is working as designed. I quoted the cx for the lower harness in case they want to replace it.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Cornelius, NC 28031
Robert A.
Job Details: 02/08/2024
"Cx complaint that the unit is not completing cycles. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. The cycle did not complete, it stopped after filling then completely shut off with water inside. I ran manual drain, spin and agitate. Only drain worked, it shut off for spin and agitate as it started.The unit needs a new control board, capacitor and lower harness to resolve the issue. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11652038 (Lower harness) and 1 W11603810 (Control board) and 1 W11428524 (Capacitor), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Mooresville, NC 28117
Robert A.
Job Details: 02/08/2024
"Cx complaint that the unit is not finishing cycles. I inspected the unit to confirm the complaint. I found an error code: f9e1. I cleared the code removed the water and checked the drain pump. The pump connector was secure and no objects were in the pump. I put the pump back in position and tested the pump, it drained fine. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG DRYER
Model MED5030MW0
Near Dallas, NC 28034
Ryan S.
Job Details: 02/08/2024
"Customer complained unit wont heat. Found shortly after leaving unit stopped heating. Checked power power was proper 240v. Heater good, fuse good. Checked and found heater replay stopped opening when prompt. Needs new control board acu. Informed customer office will call when part comes in. ; ordrng 1 W11630382 (Acu control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Kings Mountain, NC 28086
Ryan S.
Job Details: 02/08/2024
"Customer complained that when unit is set to auto sensing too much water is filling unit. She thinks that if she puts a few small things in the washer it shouldnt fill to almost the top. Customer also was saying the tub was lowering too much and it shakes. Ran diagonal and unit has no error codes. Ran high speed spin and unit spinning properly. Ran a normal quick wash cycle and unit filled it filled 3/4 fill and washed and went into spin cycle with 3 small towels. Sr#7738428438. Called techline. Tech line said to run UI test in diagnostic and water level switch passed Ui test. Verified unit is working as designed. Informed customer unit is working as designed, to call customer service for issue with unit working as designed and to make sure to get clothes as even as possible to prevent unit from getting off balance in spin cycle."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Cromwell, CT 06416
Jeremy B.
Job Details: 02/08/2024
Drain hose clogged causing dishwasher to stop mid cycle. Cleared and tested all checks ok.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/08/2024
Interior microwave light not working. Removed bulb and found it open. Needs new bulb. Quoted customer. Customer to call office to see if they can reduce price.
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Columbia, CT 06237
Amanda R.
Job Details: 02/08/2024
Complaint it wasnt drying towels unit is heating recommended getting different style lint housing
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Indian Trail, NC 28079
Jonathan J.
Job Details: 02/08/2024
"Complaint dishwasher started leaking out the door on the right hand side corner when customer open the door customer noticed thick, heavy foam inside of the dishwasher when leak was occurring. Upon arrival and usage of the dishwasher into diagnostics mode I did not see any sudsing occurring. F6e3 only error code in fault history over suds condition detected in drain pump. I cleared error code used vegetable oil to cut the sudsing in the dishwasher that was being created. Adjusted rinse dispenser to level one advised customer to not use detergent when rinsing off dishes before placing them into dishwasher. No further issues found with dishwasher at this time pump is working perfectly fine, no water underneath the dishwasher no leaking occurring underneath the dishwasher at this time. Over sudsing error was cause of leak."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Longmeadow, MA 01106
Gary V.
Job Details: 02/08/2024
Installed new basket and tested fine.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57F18DM00
Near Longmeadow, MA 01106
Gary V.
Job Details: 02/08/2024
"Installed new control board and cycled, tested fine. Please allow 48 hours for temps to regulate."
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Windham, CT 06226
Amanda R.
Job Details: 02/08/2024
Clean washer wont work hot water turned off explained that cycle only uses hot water turned hot water on
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Spencer, MA 01562
Chris B.
Job Details: 02/08/2024
Complaint that the unit dishwasher is not drying the dishes properly. Found error code F4E3. Found heating element ohms properly but running diagnostic cycle only read 56.8v on control board. ; ordrng 1 W11672039 (Control Board) and 1 W11410464 (Sensor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Charlton, MA 01507
Chris B.
Job Details: 02/08/2024
Complaint that the led lights are not working in the top of the fresh food section. Found bad leds. Will order parts for a return visit. S191AQ; ordrng 2 W10407212 (Door Gasket)s and 1 W11683244 (LED Kit) and 2 W11683242 (LED Light)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Southbridge, MA 01550
Chris B.
Job Details: 02/08/2024
Replaced all parts and heating working properly. Defrosted all ice buildup and evap fan working ok. Call 7742308544 Charles for any issues.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Unionville, NC 28110
Jonathan J.
Job Details: 02/08/2024
Complaint door gasket keeps hitting lower basket and falling out of tray. Track tear has occurred on gasket. I found complaint true I replaced inner door gasket tested operations no additional issues. Found advised customer to make sure they are pulling on lower rack from the center so that it does not pull to the left or the rightoff the track causing it to grab gasket. No additional issues found with dishwasher today. No leaking occurring either and no fault codes in diagnostics fault history; dspstn on spec-tagged invntry: 1 W11498831 GASKET
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Monroe, NC 28110
Jonathan J.
Job Details: 02/08/2024
Complaint bins. Roll out whenever doors are opened. I found refrigerator was not. Properly leveled leveled refrigerator bins are no longer rolling out. Everything is now working properly. No further complaints. From customer at this time. Water is dispensing fine. Icemakers working fine. As of right now.
We serviced a
KENMORE DRYER ELECTRIC
Model ="110.68082701"
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 02/08/2024
"Dryer not heating. Found open heater and idler pulley seized and worn. Vacuumed out dryer replaced heater and installed repair kit all checks ok. ; used 1 WP8544771 (ELEMENT), and 1 4392067 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR9FHTXTB00
Near Enfield, CT 06082
Gary V.
Job Details: 02/08/2024
"Inspected and found broken, icemaker, quoted for repair, and the customer will call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Farmington, CT 06032
Chuck M.
Job Details: 02/07/2024
Customer complaint is that dispenser was not dispensing ice. Inspected and found ice container and ice chute full of clumpy ice. Cleared and tested. Showed customer it works.
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/07/2024
Need to get correct fitting to complete repair rescheduled for 2-8-24 pm; schdld next appmnt for 2/8 THU PM
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HW4
Near Charlotte, NC 28269
Jeff L.
Job Details: 02/07/2024
Replaced glass top unit ran and checked okCall complete
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS09
Near Charlotte, NC 28216
Jeff L.
Job Details: 02/07/2024
When i plugged OTR back into receptacle I got some sparks and it immediately blew the fuse out again. Gonna have to reorder another fuse and I suggest plugging unit into another outlet before using the one above the OTR. Ordering a noise filter board will return Part#W10422951; ordrng 1 W10422269 (Noise filter)
We serviced a
SAMSUNG DRYER
Model DV328AEW/XAA
Near Suffield, CT 06078
Mike K.
Job Details: 02/07/2024
"Unit has been squealing during cycle. Supports great d, idler stiff and bell is cracked. Quoted for idler assy and belt. Approved. Collected payment in full.; used 1 DC93-00634A (IDLER PULLEY), and 1 6602-001655 (BELT) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ3
Near Easthampton, MA 01027
Mike K.
Job Details: 02/07/2024
Replaced cooktop and gave instructions off adding several layers of cooktop cleaner to help prevent scratches. Tested and all burners operating properly.
We serviced a
LG DRYER
Model DLEX3370V
Near West Springfield, MA 01089
Mike K.
Job Details: 02/07/2024
Replaced front support rollers and cleared lint build up. Unit is operating fine in testing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/07/2024
"Checked over fridge and found unit cooling but not holding temps freezer would get cold but not freeze below 0 and fridge cold but not getting to correct 38 degrees. Checked compressor and found amperage good within specs checked condenser and found plugged solid with lint and dirt, cleaned off condenser and compressor is pulling heat advised to let unit run for 24hrs and temps should regulate and work properly ; dspstn on spec-tagged invntry: 1 WP2315539 EVAP MOTOR"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT371SZBB01
Near Waterbury, CT 06708
Jimmy R.
Job Details: 02/07/2024
"Checked over unit and found freezer cooling but not freezing items checked compressor and found running and pulling heat from condenser, Checked evaporator and found unit frosting up only a little bit. Checked condenser and unit is covered in lint causing poor air flow and poor cooling, checked evaporator and unit is now starting to frost up past the first two wrongs placed thermostats in unit to checked temps after 24 hrs"
We serviced a
AMANA RANGE
Model ACR4303MFW7
Near Waterbury, CT 06710
Jimmy R.
Job Details: 02/07/2024
Installed new main cntrl and and kit heated oven to temp and also heated all burners to high for a wile checked all functions and unit is now operating to specs
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/07/2024
"Tested washer and found unit would only fill with hot water even when switching to cold water it just never switched always staying on hot, removed console and checked water valve connections found connections good and correct ran a diagnostics cycle and cycled valve found valve filling hot and filling cold water ran a calibration and tested water again. Water is now filling with cold and not cycling to hot tried turning water valves off when cycling and unit started working but working backwards valve and cntrl not responding unit filling with warm then cold then hot and cycles selector is on cold. Will order new control and selection switch ; ordrng 1 W11627413 (Cntrl) and 1 W10859568 (Temperature switch) and 1 W11437973 (Upper harness)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GP
Near Enfield, CT 06082
Amanda R.
Job Details: 02/07/2024
When calling for eta customer said they canceled on Monday
We serviced a
WHIRLPOOL DRYER
Model WED7500GW0
Near West Hartford, CT 06119
Chuck M.
Job Details: 02/07/2024
Customer complaint is that dryer was noisy. Inspected and found idler wheel and rollers seized. Replaced repair kit from T/S and tested. Showed customer it works. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 02/07/2024
"Tested unit and found machine would fill with water and never wash, checked wash motor and found 120v to motor but motor not coming on it would buzz when switches wash cycles. Replaced faulty sump&motor Ran unit threw a wash cycle and all operations are now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Meriden, CT 06451
Jimmy R.
Job Details: 02/07/2024
"Ran dryer and found unit would tumble but never heat up to dry clothes, checked terminal block and 240v is present 120v on each leg removed rear panel and ohmed thermostats found all good ohmed heater and found faulty. Replaced heater and ran unit, all operations are now working to factory specs ; used 1 279838 (ELEMENT) from stock"
We serviced a
WHIRLPOOL RANGE
Model JMW3430WS02
Near Berlin, CT 06037
Jimmy R.
Job Details: 02/07/2024
"Tested oven and found console not coming on and not responding to selections, pulled unit out and checked power found 240v checked fuse and fuse did not ohm out replaced fuse and same issue no control. Removed console and reconnected all connections on cntrl plugged back in and unit came back on and started to operate, ran microwave and it is heating and working ran oven and unit errored out F8e0 cooling fan speed to low. Checked cooling fan and found fan not running then would come on and barley turn this is causing the issue with oven will order new cooling fan and also console, will need oven dolly and extra time and labor for call. Parts tentative p/a ; ordrng 1 WPW10273667 (Cooling fan) and 1 W10323052 (Touch panel), states that autho needed"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Winsted, CT 06098
Gary V.
Job Details: 02/07/2024
"Inspected and found thermistor out of specs reading 7.39 ohms, replaced with new thermistor and cycled tested fine.; used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Winsted, CT 06098
Gary V.
Job Details: 02/07/2024
"Inspected and found unit running with no frost pattern, compressor running hot, needs sealed system repair, will order parts needed and return. Full Sealed system warranty; ordrng 1 W10836706 (Evap) and 1 WPW10507886 (Compressor)"
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Spencer, MA 01562
Chris B.
Job Details: 02/07/2024
Complaint that the unit is not washing correctly and clothes stay wet. Found error code F7E1 found no voltage from the control board 12v and verified wire harness on J2 and continuity was present and all wires. Will order control board and Actuator as backup. ; ordrng 1 W11481722 (Actuator) and 1 W11633359 (Control Board)
We serviced a
WHIRLPOOL WASHER
Model MHW8630HW
Near Paxton, MA 01612
Chris B.
Job Details: 02/07/2024
"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E1, F5E2. Found both water valves not working properly. Replaced parts and ran two diagnostic cycles. No leaks detected. All working normal. Collected for minor repairs on the cleanup of the area and adjusting the hoses. Quoted for a pair of hoses. Installed hoses and mentioned to the customer to keep an eye on the back of the washer and dryer from time to time. For future reference the washer and dryer is difficult to remove from the area and will need lift support. ; dspstn on spec-tagged invntry: 1 W11316255 VALVE (HOT) and 1 W11688995 VALVE (COLD) , used 1 Tj725ssffp (Hot Cold Washer Hoses) from stock"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 02/07/2024
"Complaint washing machine making loud, grinding noise I found model and serial number given are for the dryer. I inspected the dryer found F4E3 error code in fault history F4E4 error code power outage and F2 e1 error code in fault history I tested dryer operation no additional issues found with dryer at this time."
We serviced a
KITCHENAID OVEN
Model KODE500ESS20
Near Charlotte, NC 28211
Jonathan J.
Job Details: 02/07/2024
"We replaced all parts, tested operations of both ovens. No additional issues found everything is now working with no abnormal noises being heard at this time the only thing we found was the customers cabinetry is warped, causing the upper oven door to not close properly, due to cabinetry bulging inwards due to heat warpage."