Service History 33 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHW00

Near Longmeadow, MA 01106

Roger R.

Job Details: 07/27/2023

"Found unit has a broken right hand refrigerator door. It is broken at the bottom. Will need new door and lower hinge. Special Project S253AD. Will order and return asap. ; ordrng 1 LW10721540 (Door, right) and 1 WPW10397055 (Bracket, hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Plainville, CT 06062

Ruben C.

Job Details: 07/27/2023

Checked unit did not hear any grinding noise but found touch panel not responding on all buttons ordering touch panel; rqstng P&A on 1 W10858298 (Console)

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near West Hartford, CT 06117

Ruben C.

Job Details: 07/27/2023

Replaced control and latch tested operation normal locked and unlocked normally

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near New Britain, CT 06051

Martino S.

Job Details: 07/27/2023

"Check unit only control clock operating, top burners and bake/broil in oven not operating. Check voltage at terminal at the back of the unit. Only getting 120v from black leg at terminal block to neutral and chassis ground. No voltage from red leg to neutral or chassis ground or from black to red no 240volts. Instruct customer to get electrician or the building super to check voltage supply."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SMYM04

Near Bloomfield, CT 06002

Ruben C.

Job Details: 07/27/2023

Checked unit found drain hole clogged removed clogg tested operation normal cust does not have email

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS

Near Vernon, CT 06066

Chuck M.

Job Details: 07/27/2023

"Installed drain pan, control,harness. Advised customer to allow time for unit to stabilize and reach proper temperature. ; dspstn on spec-tagged invntry: 1 W11087438 EVAP MOTOR 1 W11170612 HARNS-WIRE , 1 W11457241 PAN-DRIP , and 1 WPW10769076 CNTRL-ELEC"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRSS2652AF0

Near Plainville, MA 02762

Angel R.

Job Details: 07/27/2023

Installed parts and adjusted temps for customer to remedy the frozen drinks complaint on top shelf by vent. Tested ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHV0

Near York, SC 29745

Mitch H.

Job Details: 07/27/2023

"Replaced control and heater. Ran full diagnostics cycle, all functions checked good and operating properly.; dspstn on spec-tagged invntry: 1 W10703867 HEATER"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS8

Near Tega Cay, SC 29708

Mitch H.

Job Details: 07/27/2023

"Replaced control board. Plugged microwave in, tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11182110 CNTRL-ELEC"

We serviced a

GE WASHER

Model GTW725BSN1WS

Near Suffield, CT 06093

Gary V.

Job Details: 07/27/2023

"Installed mode shifter, cycled tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Denver, NC 28037

Mark C.

Job Details: 07/27/2023

"Installed new switch and timer unit runs for a second and cuts off. Found a burnt wire in the motor. Replaced motor unit is fully functional.; dspstn on spec-tagged invntry: 1 WPW10185982 TIMER , used 1 279827 (Motor) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Huntersville, NC 28078

Mark C.

Job Details: 07/27/2023

Unit has stopped cooling due to a shorted run winding on the compressor. Covered under the 60month warranty.; ordrng 1 W11592010 (Compressor) and 1 W11109499 (Filter drier)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Huntersville, NC 28078

Mark C.

Job Details: 07/27/2023

Unit is frosting in the freezer due to the door not sealing due to sticking drawer slides.; ordrng 2 W11265130 (Rail)s and 1 WPW10284682 (Rail lh) and 1 WPW10284683 (Rail rh)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Cornelius, NC 28031

Mark C.

Job Details: 07/27/2023

Unit is again frosting over in the fresh food. All functions are normal and the door is sealing correctly. Per service bulletin W11512766 the only other recourse is the Ui software can be running the evaporator fan for too short of a and has since been updated to W11467021. Ordering the board replacement to resolve the issue.; ordrng 1 W11467021 (Control)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Davidson, NC 28036

Mark C.

Job Details: 07/27/2023

Installed new control unit is fully operational.

We serviced a

JENN-AIR REFRIGERATOR

Model JBZFL24IGX00

Near Charlotte, NC 28209

Robert A.

Job Details: 07/27/2023

"Cx complaint that the unit is not making ice. I inspected the unit to comfirm the complaint. There is no ice in the ice bin, there unit is cooling fine. I ran test 97, no water filled the IM mold. The unit needs a new fill tube with heater and IM assembly. Im ordering the parts for the return visit.; ordrng 1 W11515313 (Fill tube heater) and 1 W11646196 (IM assembly)"

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Charlotte, NC 28210

Robert A.

Job Details: 07/27/2023

Cx complaint that the units door is not closing fully. I inspected the unit to confirm the complaint. I found the door is warped not making contact with the door switch. The unit needs a new inner door assembly to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W11465962 (Inner door assembly) and 1 W11310052 (Door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Charlotte, NC 28210

Robert A.

Job Details: 07/27/2023

"Cx complaint that the unit has poor washing performance. I inspected the unit to confirm the complaint. I found error codes: f10e2 f5e1. I cleared the codes and ran a service cycle. All components passed with no issues. I used the DW clear door and noticed the lower the middle spray arm has trouble rotating. I examined them and noticed they both have a crack in them. The sprays arms needs to be replaced to provide better rotation and cleaning performance. Im ordering the parts for the return visit. I left the part with the cx.; ordrng 1 W11550888 (Washarm) and 1 W11545334 (Wash arm), dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL RANGE

Model KFGD500ESS04

Near Ashford, CT 06278

Amanda R.

Job Details: 07/27/2023

"The left rear valve shaft is bent and bezel missing needs new manifold and bezels ; rqstng P&A on 1 W10806878 (Manifold) and 1 W10814133 (Bezel), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2SHAXMB10

Near Norwich, CT 06360

Amanda R.

Job Details: 07/27/2023

Complaint that after multiple cups of water dispensed water was warm showed customer where water reservoir is and explained it can only hold so much cold water replaced water filter

We serviced a

WHIRLPOOL WASHER

Model WTW4816F

Near Norwich, CT 06360

Amanda R.

Job Details: 07/27/2023

Customer confused on how to get dryer dispatched correctly supposedly has 3year extended warranty through Lowes explained need to call Lowes

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Webster, MA 01570

Amanda R.

Job Details: 07/27/2023

Replaced Ui started clean cycle ; dspstn on spec-tagged invntry: 1 W11319991 CNTRL-ELEC

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0J

Near Thompson, CT 06255

Amanda R.

Job Details: 07/27/2023

The belt fell off pulley and rubbed into pulley went over overloading started cycle

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Brooklyn, CT 06234

Amanda R.

Job Details: 07/27/2023

Agitator broke off wash plate needs new agitator ; rqstng P&A on 1 W11614636 (Agitator) and 1 W11510461 (Wash plate) and 1 W11510462 (Cap)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Lexington, NC 27292

Vincent O.

Job Details: 07/27/2023

"Found worn cam not aligning properly and shifter not moving fully into position. Replaced cam and actuator. Tested and verified proper operation. All functions check ok. ; used 1 W10721967 (CAM KIT), and 1 W10913953 (ACTUATOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Rockwell, NC 28138

Vincent O.

Job Details: 07/27/2023

Cleared frozen drain and installed new extension. Tested and verified proper draining. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Springfield, MA 01108

Roger R.

Job Details: 07/27/2023

Found unit with a lot of moisture inside and refrigerator door not closing fully. Unit is on an unleveled floor and this has caused the refrigerator to twist causing the door to have a large gap at the top near the door handle. Recommend leveling unit and flooring. Customer to call back when unit is on a level floor.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Windsor, CT 06095

Gary V.

Job Details: 07/27/2023

"Installed parts listed and cycled, tested fine.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT780SAEM1

Near Windsor, CT 06095

Gary V.

Job Details: 07/27/2023

"Inspected and found multiple problems, wash pump not pumping properly and making noise and ui display not illuminating completely, will submit estimate and call.; rqstng P&A on 1 WPW10605057 (Wash motor) and 1 W11036550 (Ui board), states that autho needed"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Indian Trail, NC 28079

Jeff L.

Job Details: 07/27/2023

Replaced all parts ordered. Reinstalled walll oven checked all components unit is running and checked ok(Call complete); dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT

We serviced a

MAYTAG WASHER

Model MHW6630HW1

Near Monroe, NC 28110

Jeff L.

Job Details: 07/27/2023

Replaced all 3 parts all components of washer are operating normal. At this time unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALZ0

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/27/2023

Customer complained of f6e1 error. Upon arrival ran service mode. Found f6e1 error stored. Ran unit through service mode and Ui was intermittently working. When control and Ui are working unit is working fine . Needs control and Ui.; ordrng 1 W11506011 (Control) and 1 W11505225 (Ui)

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Charlotte, NC 28277

Ryan S.

Job Details: 07/27/2023

"Customer complained door snot closing all the way, upon arrival found left side door was lower than needed. Leveled left side to make door even across top. Found doors werent closing properly every time , checked both air vents to make sure nothing was obstructing openings. No ice or obstruction found, checked both gaskets and cleaned them with hot water. Gaskets look good, found hinges were loose. Ordering both door hinge kits , requires second man due to needing set of. Man to help pull unit out. Cant get top panel off without pulling unit out due to cabinet, informed customer office will call when parts come in and job is scheduled. ; ordrng 1 WPW10121046 (Extension kit) and 1 WP2307857 (Extension 2 kit) and 1 Secondman (Second man), states that autho needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB01

Near Enfield, CT 06082

Gary V.

Job Details: 07/27/2023

"Installed compressor and other parts listed, ran vacuum and checked for leaks, found no leaks, recharged system and cycled back on. Unit started cooling. Please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR , used 1 WP482338 (FOOD GRADE ADHESIVE), and 1 W11506635 (COUPLER 6 NF MS SV) from stock"

We serviced a

FRIGIDAIRE FREEZER

Model FKFH21F7HWB

Near Agawam, MA 01001

Roger R.

Job Details: 07/26/2023

Found unit not defrosting properly. Initiated defrost and unit did not defrost. Customer had a new main board on hand. I installed that part and started defrost cycle. Heater came on and unit started to defrost. Charge labor of $199 No warranty on part. 30 days labor.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS0

Near Amherst, MA 01002

Mike K.

Job Details: 07/26/2023

"Unit pulled out on arrival, water stains coming from motor, water dripping directly from motor assy. Quoted for sump assy/labor. Will do some research first. Saved estimate, collected for service call"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW

Near North Attleborough, MA 02760

Angel R.

Job Details: 07/26/2023

"Installed parts, tested ok. Advised customer to make sure outlet if freed up for the washer only going forward.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Westfield, MA 01085

Gary V.

Job Details: 07/26/2023

"Inspected and found blower and main acu needs to be replaced, installed new parts per dealer and found defective wire harness, blower motor not getting voltage on high and medium, but works on low speed. unit would need wire harness replaced. No part breakdown in service matters. Dealer will call manufacturer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Hebron, CT 06248

Jeremy B.

Job Details: 07/26/2023

Icemaker making very little ice. Ran test 120 and icemaker cycled and harvested. Temps are correct icemaker getting power and water. ; ordrng 1 W11557001 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW01

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/26/2023

Washer stopping mid cycle. Found f8e1 and f9e1 found coin catch clogged and cold water screen clogged. Cleaned and tested all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Charlotte, NC 28214

Robert A.

Job Details: 07/26/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Douglas, MA 01516

Chris B.

Job Details: 07/26/2023

Complaint that the unit is making a noise in the compressor side. Found condenser coils close to the upper panel making a steady buzzing noise. Will order sleeves for a return trip. Customer ask for Chris to return. ; ordrng 2 W11661094 (Sleeves)s

We serviced a

FRIGIDAIRE DISHWASHER

Model FFCD2413US3A

Near Grafton, MA 01560

Chris B.

Job Details: 07/26/2023

Replaced valve and no leaks detected. Mentioned to the customer to run a few quick cycles and to keep an eye on the unit. Customer was unable to find the breaker switch and mentioned to run to make sure it will fill up correctly and check for water level. Couldnt run a quick cycle test.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Millbury, MA 01527

Chris B.

Job Details: 07/26/2023

Replaced all parts and unit running normal. Ran heating element on diagnostic and ran good. Drained out the unit and replaced both boards. Mentioned to the customer to keep an eye on the unit for the next few days.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Worcester, MA 01606

Chris B.

Job Details: 07/26/2023

Replaced all parts and dishwasher running normal. No leaks detected. Ran diagnostic test and all tested properly.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFID2426TS2A

Near Southampton, MA 01073

Gary V.

Job Details: 07/26/2023

"Inspected and found main acu and ui having communication fault, quoted and she will call if wants repaired."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Bristol, CT 06010

Ruben C.

Job Details: 07/26/2023

"Checked unit found drive motor bearing faulty making noise and pulley has shifted cuasing belt to fall off actuator motor loose ordering motor and actuator; rqstng P&A on 1 W10913953 (Actuator) and 1 W10890624 (Motor), states that autho needed"

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Bristol, CT 06010

Ruben C.

Job Details: 07/26/2023

Checked unit control control shutting off on its own ordering control; ordrng 1 W11611306 (Control)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/26/2023

"Customer complained of scraping noise. Found belt cover bad came off. Also heard another rattle noise. Inspected all around unit and found rattle is coming from suspension brace and is in the normal design and new part wont fix issue. Informed customer noise is normal. Installed belt cover with bigger screws because screw hole on one side was worn out, causing screw to fall out. Ran unit in spin and agitate and verified proper operation."

We serviced a

WHIRLPOOL FREEZER

Model KRFF305ESS00

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/26/2023

"Checked over fridge and found unit leaking water from freezer section and building up frost from door not closing and sealing. Removed ice from bottom of cabinet and found drain clogged this is causing unit to over flow during a defrost and leak out of door, removed drain line and found blocked cleaned and cleared ran hot water threw drain and unit is now draining and operating to specs"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/26/2023

"Customers said unit wasnt drying, upon arrival found unit was out of warranty, she said she moved in and the home wasnt new, informed customer unit is out of warranty and she would have to pay, she said whirlpool told her it was in warranty or she wouldnt have had us come out. Refused to pay trip fee because she said she was misinformed. Left call at this point."

We serviced a

WHIRLPOOL RANGE

Model MGS8880DS0

Near Simsbury, CT 06070

Chuck M.

Job Details: 07/26/2023

Customer complaint is that range has error code F8e0 cooling fan too slow. Confirmed error code. Informed customer that screws to burner heads are rusted and will break off inside orifice. Customer decided to buy new.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Charlotte, NC 28269

Vincent O.

Job Details: 07/26/2023

Upon arrival found no operation whatsoever. No fans nocompressor operation. Reset unit. All functions check ok began to work. Control board failure. Unit will need control replaced. Ordering control. ; ordrng 1 W11566851 (Control)

We serviced a

WHIRLPOOL DRYER

Model WDT730HAMZ0

Near Mint Hill, NC 28227

Vincent O.

Job Details: 07/26/2023

Found punch out on garbage disposal still in tact causing no drain. Removed punch out. Tested and verified proper operation. Unit is draining properly. All functions check ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/26/2023

"Customer complained unit has shifted and door not opening properly, found unit was sitting on two runner boards under unit and legs and slipped between runner and flooring. Pulled unit out and customer fixed runners, reassembled unit and Collected fee via"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Charlotte, NC 28278

Ryan S.

Job Details: 07/26/2023

"Customer complained unit not cooling. Customer mentioned he had to have floor replaced from sliding ref out , informed him I will be sousing sliders , took pictures of floor, there was a slight track mark on right side from someone pulling ref out. Put sliders under unit as I pulled it out and customer watched. Found no frost pattern on either evap. Found compressor running and extremely hot. Found no frost pattern. Ordering compressor, filter dryer, inverter and solenoid valve. Informed customer office will call when parts come in, customer was upset whirlpool themselves werent coming out, that we didnt have parts in the truck and he had to wait because he was having guests this weekend. Informed customer all I can do is order parts to repair it, he called whirlpool. Used service while I was there. Informed customer office will call when parts come in. ; rqstng P&A on 1 W10832994 (Compressor) and 1 WPW10143759 (Filter dryer) and 1 W11429989 (Valve) and 1 W11087200 (Inverter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/26/2023

Installed new cntrls and main cntrl ran unit thew a wash cycle and a calibration cycle checked all functions and unit is now operating to factory specs

We serviced a

AMANA REFRIGERATOR

Model ABB2222FEW1

Near Amherst, MA 01002

Mike K.

Job Details: 07/26/2023

"Freezer is solid frost door was not closed fully on arrival. Water droplets in rf as well. Does not have ice sheet on bottom of freezer so looks like just not sealed all the way. Door will not close because of frost build up. Gaskets moldy, but do not see any tears.Quoted for labor to completely removing frost, denied. Accepted for clearing enough to seal door, she will take care of rest. checked and verified drain pan is clear."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Amherst, MA 01002

Mike K.

Job Details: 07/26/2023

"Replaced cold water valve. Recalibrated and ran self test. Valves working during testing. Ran manual tests and each valve working. Ran rinse and spin, unit went through fill into agitate, drain and spin fine.Charged additional $60+tax for difference in parts cost per previous notes.; dspstn on spec-tagged invntry: 1 W11168740 VALVE"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Middletown, CT 06457

Jeremy B.

Job Details: 07/26/2023

Dishwasher leaking from bottom at motor area. Needs new motor sump assy. ; ordrng 1 W11416362 (Motor sump assy)

We serviced a

WHIRLPOOL COOKTOP

Model WFE525S0JW3

Near Belchertown, MA 01007

Mike K.

Job Details: 07/26/2023

"Took photo of receipt, delivered yesterday. Complaint of gasket imperfection on cook top, also squeaks when pressure added to that side. Ordering cooktop.Office will contact customer when part comes in to schedule return ; ordrng 1 W11381329 (Cooktop white)"

We serviced a

MAYTAG REFRIGERATOR

Model WRF560SMYM04

Near South Hadley, MA 01075

Gary V.

Job Details: 07/26/2023

"Inspected and found drain tube needs to be replaced and air damper grinding noise and needs to be replaced, quoted and they will call."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Mark C.

Job Details: 07/26/2023

"Unit will keep temp for a while and then thaw completely, due to a blockage in the sealed system.; ordrng 1 WPW10226427 (Control) and 1 WPW10466675 (Compressor)"

We serviced a

KITCHENAID MICROWAVE

Model KEMS308SSS04

Near Cornelius, NC 28031

Mark C.

Job Details: 07/26/2023

Customer states unit is burning the top of food and that the unit will periodically trip the breaker and spark. Found units broil element touching the case. Causing the unit to arch. Unit is showing an f6e1 error for a miscommunication between the control and the temp sensor Due to a faulty relay. Quoted 723.06 customer is not going with repair.; ordrng 1 WP9760774 (Broil element)

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Springfield, MA 01103

Roger R.

Job Details: 07/26/2023

"Installed new pressure switch and unit still defaults to drain mode. Unit will need new ACU also. will submit for P&AI did not quote ; rqstng P&A on 1 W11616491 (Control acu), states that autho needed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Waterbury, CT 06704

Martino S.

Job Details: 07/26/2023

"Check unit found high temperature in fridge and freezer, check compressor running inefficiently and 1 amp on compressor. Appears to be a leak and customer refused repair wants replacement. Call tech line for documentation and SR # 7736943624 was given."

We serviced a

SAMSUNG DRYER

Model DV50F9A8EVW/A2

Near Sharon, MA 02067

Angel R.

Job Details: 07/26/2023

"Tested all components, working ok. Unit has clog somewhere in vent, heating up properly. Customer called the office to pay."

We serviced a

MAYTAG DRYER

Model MED6630HW0

Near Norfolk, MA 02056

Angel R.

Job Details: 07/26/2023

Control getting proper voltage but LED indicator not lighting up also UI not responsive. Found thermal fuse ok. Will order control and UI. ; rqstng P&A on 1 W11310058 (console) and 1 W11350213 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Huntersville, NC 28078

Mark C.

Job Details: 07/26/2023

Installed new heater unit is fully operational.; used 1 W11537778 (Heater) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS02

Near Huntersville, NC 28078

Mark C.

Job Details: 07/26/2023

Units broil element support is broken causing the element to fall.; ordrng 1 W10909479 (Supprt)

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Huntersville, NC 28078

Mark C.

Job Details: 07/26/2023

"Customer states unit has a grinding sound when it starts. Placed unit into testing mode unit is defaulting into spin when the unit is in standby due to a faulty control.; ordrng 1 W11481722 (Actuator) and 1 W10721967 (Cam) and 1 W11611306 (Control), dspstn on spec-tagged invntry: 1 W11454734 GEARCASE"

We serviced a

WHIRLPOOL RANGE

Model WFE975H0HZ4

Near Charlotte, NC 28273

Ryan S.

Job Details: 07/26/2023

"Retuned to install new surface burner, upon arrival customer pulled unit out, she insisted. installed part and reassembled unit, tested all surface burners, verified proper operation. Customer wanted to push unit back in herself also, left unit out and took picture."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Charlotte, NC 28273

Ryan S.

Job Details: 07/26/2023

"Customer complained unit ice maker not working, and frost/ leak on bottom right side of freezer door. Looked in freezer and found little frost buildup on bottom left corner, found no water in bottom of freezer. Evap frost patter is good temp in freezer is 15?. Needs new freezer door gasket. Inspected ice maker in service mode, found no error codes, icemaker had water and when set to harvest icemaker harvested ice, icemaker also filled with water. Icemaker fan working also, found thermistor on icemaker bad, ordering ice maker. Customer also said top bin drawer in freezer was broken, found faceplate to bin drawer was broken, causing faceplate to keep falling off, needs entire bin drawer, customer said bin was covered, called Randy and Randy said part not covered. Quoted part, customer wanted to call whirlpool to try to get part shipped. Saved quote and part number in quotes. Ordering ice maker and gasket at this time. Informed customer office will call when parts come in and job is authorized. ; rqstng P&A on 1 W11658802 (Ice maker) and 1 W10407216 (Door gasket)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Belmont, NC 28012

Ryan S.

Job Details: 07/26/2023

"Customer complained unit console damaged. Unit is in a new build that doesnt have a tenant yet.console was pre id , replaced console. And turned power and started unit to test function of console, unit working properly now. Verified proper operation."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, NC 28056

Ryan S.

Job Details: 07/26/2023

"Came to replace parts ordered by previous tech. Installed new gearcase and cam, along with bolt and Washplate. Reassembled unit and ran service mode to test function of spin and agitate. Showed customer unit agitating and spinning. Verified proper operation."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Tolland, CT 06084

Amanda R.

Job Details: 07/26/2023

Complaint that compressor noise is high pitch and not normal and has long run times explained the noise is normal

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Coventry, CT 06238

Amanda R.

Job Details: 07/26/2023

Replaced drain hose

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Windham, CT 06280

Amanda R.

Job Details: 07/26/2023

Both lower and upper rack and silverware basket has rust on it took pictures ; ordrng 1 W10161215 (Rack lower) and 1 W11158802 (Silverware) and 1 W10909088 (Rack)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Plainfield, CT 06374

Amanda R.

Job Details: 07/26/2023

Customer still wasnt working after I reset unit last visit Replaced detergent dispenser and control

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Oxford, MA 01537

Amanda R.

Job Details: 07/26/2023

The freezer led bad replaced freezer led all leds working ; used 1 W10695459 (LED MODULE) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Holyoke, MA 01040

Mike K.

Job Details: 07/26/2023

"Agitator has a lot of play in it. Bolt would not budge with regular hut driver, but was able to remove and resume with impact driver. Extra play is gone."

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Chicopee, MA 01022

Mike K.

Job Details: 07/26/2023

"Customer said after last visit ran a load of sheets and walked across floor again. Testing with load of sheets in rinse and spin. Went through rinse and drained correctly before spin. Went through full spin cycle, vibrations normal, did not walk on me. Customer watched, suggested isolation pads.during drain I did check drain length into stand pipe, it was fine, did splash a little water out as came out quicker then I thought."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Springfield, MA 01104

Gary V.

Job Details: 07/26/2023

"Installed heater and also installed defrost thermistor, cycled and tested fine.; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Windsor, CT 06095

Chuck M.

Job Details: 07/26/2023

"Customer complaint is that ice maker was not working. Inspected and found shut off arm was out of slot. Installed a ice maker cycled, dropped cubes and filled. Showed customer it works."

We serviced a

SAMSUNG WASHER

Model WA45K7600AWAA

Near Windsor, CT 06095

Chuck M.

Job Details: 07/26/2023

Customer complaint is that washer leaks at bottom when washer is started. Inspected and found washer leaking from drain pump. Ordered drain pump. ; ordrng 1 DC97-19289A (Drain Pump)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near East Hartford, CT 06108

Chuck M.

Job Details: 07/26/2023

Installed freezer door and advised customer to allow time for ice production.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Springfield, MA 01108

Gary V.

Job Details: 07/26/2023

"Installed parts listed and cycled, tested fine."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Hartford, CT 06112

Chuck M.

Job Details: 07/26/2023

Installed great CT are and suspension rods. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11130362 SUSPENSION

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Manchester, CT 06040

Chuck M.

Job Details: 07/26/2023

Help tech to JB.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Middlefield, CT 06481

Jeremy B.

Job Details: 07/26/2023

Door switch broken causing dryer not to start. Replaced and tested all checks ok. ; used 1 WPW10569603 (DOOR SWITCH) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Cromwell, CT 06416

Jeremy B.

Job Details: 07/26/2023

Installed new board all lights working properly.

We serviced a

WHIRLPOOL DRYER

Model WED6620HW1

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/26/2023

Installed new repair kit and tested all checks ok. ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGUS2632LP2

Near Cheshire, CT 06410

Jimmy R.

Job Details: 07/26/2023

Installed new valve and ran water threw dispenser and ice maker unit is now getting water and all operations working to Specs; dspstn on spec-tagged invntry: 1 242252702 VALVE

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW0

Near Monroe, NC 28110

Mitch H.

Job Details: 07/26/2023

"Unstacked washer and dryer. Replace control and HMI. Reassembled and restocked. Tested, all functions operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Waxhaw, NC 28173

Mitch H.

Job Details: 07/26/2023

Replaced freezer door gasket. Formed gasket and ensured proper seal around perimeter of door. Operating properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Fort Mill, SC 29707

Mitch H.

Job Details: 07/26/2023

"Checked and found evaporator fan making a vibrating and loud humming noise. Ordered fan motor, blade and wiring.; ordrng 1 WP2315549 (Evaporator fan motor) and 1 W11566475 (Evaporator fan wire assembly) and 1 WP2169142 (Evaporator fan blade)"

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS05

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/26/2023

"Removed downdraft motor, and installed restrictor plate. Reassembled, tested, burners now holding flame and operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Berlin, CT 06037

Martino S.

Job Details: 07/26/2023

"Unit fill but does not wash motor error code 120v to motor need wash motor ; ordrng 1 W11416362 (Pump motor), dspstn on spec-tagged invntry: 1 W11537778 HEATER W/NUTS"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Plainville, CT 06062

Martino S.

Job Details: 07/26/2023

"Check unit lid will not lock replace lid lock and bezel and lid still not locking, check capacitor from control shows as if shorted.check capacitor from bottom of the unit found capacitor was never connected. Connect capacitor and check unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW1

Near Morris, CT 06763

Martino S.

Job Details: 07/26/2023

"Check unit as per customer complaint, check for codes F0E7 code displayed clear code and ran cycle and unit works normal. Instruct customer on code and clean cycle. SR # 7736948507 as per tech line."

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