Service History 33

We serviced a

WHIRLPOOL DRYER

Model WED4307SW0

Near York, South Carolina 29745

Mitch H.

Job Details: 04/22/2026

"Unplugged dryer. Removed and replaced ACU. Reassembled, tested, dryer now heating and operating properly."

We serviced a

LG LAUNDRY CENTER

Model WKHC202HBA

Near Blackstone, Massachusetts 01504

Lee

Job Details: 04/22/2026

"Customer states unit leaks, confirmed issue found dryer drain hose was never attached, this tenant did not have her drain hose still and was unsure where it is. Unable to complete this call, customer is going to locate drain hose and call us tomorrow or we will order one."

We serviced a

GE RANGE

Model JB755EJ1ES

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 04/22/2026

Complaint that the oven door wouldnt unlock and as soon as its powered on the lock is making a loud buzzing noise. Found failed door lock. Quoted for parts and labor. Will order part for a return visit. Collected in full. CK.; ordrng 1 WB10X25007 (Door Lock Assembly)

We serviced a

WHIRLPOOL RANGE

Model RBS245PRS06

Near Walpole, Massachusetts 02081

Aimee

Job Details: 04/22/2026

F3-e2. Shorted sensor; ordrng 1 WPW10131825 (Sensor)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Marshville, North Carolina 28103

Jacob

Job Details: 04/20/2026

Replaced parts previously ordered/diagnosed .Tested unit.Is now functioning as designed

We serviced a

MAYTAG DRYER

Model MED7405RR0

Near Marshville, North Carolina 28103

Jacob

Job Details: 04/20/2026

Complaint:not heating.Found line to thermal cut out loose/off connection.Reset line to therm and resolved malfunction.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Indian Trail, North Carolina 28079

Jacob

Job Details: 04/20/2026

Complaint:damage at handle.New ; ordrng 1 W11416785 (Door)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Matthews, North Carolina 28105

Jacob

Job Details: 04/20/2026

Replaced u/I control console.Tested unit.Is now functioning as designed

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF767SDEM01

Near Raynham, Massachusetts 02767

Aimee

Job Details: 04/20/2026

Found the gasket needs to be replaced coming out of channel bottom door is torn; rqstng P&A on 1 W10407216 (Freezer gasket)

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS325SDHZ08

Near Brockton, Massachusetts 02301

Aimee

Job Details: 04/20/2026

Found the fan in freezer isnt working and lack of frost pattern.Found a efficient compressor (SEALED SYSTEM NEEDS COMPRESSOR 2 slots )Please leave note ; ordrng 1 W11559968 (Fan evap) and 1 W11580057 (Compressor)

We serviced a

MAYTAG LAUNDRY CENTER

Model MVW4505MW2

Near Rockland, Massachusetts 02370

Aimee

Job Details: 04/20/2026

Installed new encoder and ran diagnostics complete.

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near Norwell, Massachusetts 02061

Aimee

Job Details: 04/20/2026

Found the leak in drain hose which is a generic hoseCust has a high drain he will replace

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/20/2026

"Removed old compressor and reinstalled new removed drier and coupler installed new and used nitrogen to clear unit and check for holding, unit is now holding and all operations are working normally advised to give unit 24hrs so temps can regulate"

We serviced a

MAYTAG DRYER

Model MGDP586KW0

Near Chicopee, Massachusetts 01020

Chris B.

Job Details: 04/20/2026

Complaint that the dryer door switch is broken. Found failed Door switch. Replaced part with TS# WP3406107 and unit working and heating properly. ; used 1 WP3406107 () from stock

We serviced a

WHIRLPOOL WASHER TL

Model WTW4307SW0

Near Granby, Massachusetts 01033

Chris B.

Job Details: 04/20/2026

Complaint that the washer wouldnt start any cycle. Found failed lower harness and drain pump. Customer mentioned that Mondays and Tuesdays AM are best for them to return.; ordrng 1 W11782104 (Lower Harness Wire) and 1 W11790873 (Drain Pump)

We serviced a

WHIRLPOOL WASHER TL

Model MTW7200RF1

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 04/20/2026

"Checked over unit and found washer had gotten a sheet caught under wash plate and it had to be pulled out get it unstuck. Checked wash plate and found plate is warped and needs a new one. Ran a calibrated cycle and found unit clinking and clunking wile sensing and when switching cycles, checked transmission and found oil leaking and shaft had dropped causing unit to clunk and clank. Unit will need new gearcase,stator,rotor,clutch and slider plus new wash plate advised we would call when parts came in due to out of stock ; ordrng 1 W11795574 (Wash plate) and 1 W11754447 (Gearcase) and 1 W10897050 (Stator) and 1 W10905022 (Clutch) and 1 W10897040 (Rotor) and 1 W10905025 (Slider)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4816FW3

Near McConnells, South Carolina 29726

Mitch H.

Job Details: 04/20/2026

"Checked and confirmed issue, washer not starting. Would not enter diagnostics. Unplugged, removed and replaced control. Reassembled, ran control calibration and tested washer. Completed calibration and operating properly."

We serviced a

MAYTAG WASHER FL

Model MHW5630HC3

Near Rock Hill, South Carolina 29732

Mitch H.

Job Details: 04/20/2026

"Checked and found on arrival that this is a stacked front load pair on back porch. No room to get dolly in to unstack. Tested and ran diagnostics, found F0E2 oversuds error and F9E1 long drain error. Tested and found drain pump running but not draining. Believe screen is clogged but cant access. Advised customer that he will either have to get unit unstacked or I will need to have a second technician. Customer got unit unstacked while I was there. Disassembled washer, removed and replaced pressure switch and cleaned drain pump screen. Reassembled, plugged back in, tested, draining and operating properly. Customer will get unit restocked."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRV986FDEM01

Near Fort Mill, South Carolina 29708

Mitch H.

Job Details: 04/20/2026

"Confirmed RC ice maker not producing ice. Tested and ran diagnostics. Ran test 56, no errors . Ran test 57, ice maker did not complete cycle. Ran valve test 45, valve activated and filled correctly. In test 1 found freezer thermistor shorted. Ordering ice maker, fans and thermistor. Checked part availability and scheduled return for 4/22 AM ; ordrng 1 W10316760 (Thermistor) and 1 W11109595 (Evaporator fan) and 1 W11658802 (Ice maker) and 1 W10846539 (Ice maker fan)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KBFN502ESS02

Near Charlotte, North Carolina 28226

Mitch H.

Job Details: 04/20/2026

Entered part number for door gasket that is NLA.; rqstng P&A on 1 W10600741 (Gasket)

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PB1

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 04/20/2026

"Tested and ran diagnostics. Found no stored error codes. Customer said that washer has been running correctly since first visit. Checked basket and suspension. No excess movement, tub does not bounce. Unplugged washer. Disassembled, removed and replaced control. Reassembled, plugged back in. Ran control calibration and tested washer. Completed calibration and operating properly."

We serviced a

WHIRLPOOL MW/WALL OVEN COM

Model WOC95EC0AS04

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/20/2026

I replaced temperature sensor from previous visit main control and latch assembly. I tested operations no further issues found at this time with oven. Oven is preheating perfectly fine and not continuing to heat past. Preheat no relay is getting stuck like it was last visit. No error codes tested all operations of microwave and bake functionality as well as broil.

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/20/2026

"Unit is leaking from hoses and from house water supply valve assembly. I replaced washing machine solenoid valve assembly for a good measure as the threads were stripped slightly as well. No further leakage from the machine itself leaks are coming from customer based problems, hoses, and house water supply."

We serviced a

WHIRLPOOL RANGE

Model WCGK7030PS00

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/20/2026

I replaced regulator tested operations no more horn like sound when middle burner is turned on unit has great flame pattern and no leakage of gas detected using combustible gas leak detector and soapy bubbles.

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRSF5536RZ00

Near Weddington, North Carolina 28104

Jonathan J.

Job Details: 04/20/2026

Complaint water is leaking from unit unknown location doesnt leak when icemaker is turned off two unit. I found after asking customer if doors were removed during install. Customer stated the doors were indeed removed and the installers caused damages to home and unit. I found waterline is cut going to icemaker in several locations. Unit will need a new door to fix ordering door. door will need to be inspected by customer and saran wrap removed from face of door to inspect for damages by customer door will be shipped directly to customer. Will take between six and twelve weeks. Customer is going to contact store and ask about replacement of the entire unit.; ordrng 1 W11766142 (Freezer door)

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/20/2026

"I replaced all previously ordered parts. I verified freezer evaporator is producing a full frost pattern in test 45 fresh food evaporator also producing a full frost pattern test 44. If customer calls back again, this will be a solenoid issue three-way valve issue sealed system issue."

We serviced a

AMANA WASHER TL

Model NTW4516FW3

Near Webster, Massachusetts 01570

Glenn

Job Details: 04/20/2026

Installed agitator tested all OK

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Oxford, Massachusetts 01540

Glenn

Job Details: 04/20/2026

Installed OWI senor ran cycle diagnostics

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS555SIHZ09

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 04/20/2026

Dispenser door not sealing properly causing humidity to get into freezer temperatures varying in both sections. Frost present on freezer shelves and on damper cover order parts ; ordrng 1 W11678832 (Dispenser assembly) and 1 W11645127 (Defuser)

We serviced a

JENNAIR RANGE

Model JDS1450FS0

Near Shrewsbury, Massachusetts 01545

Glenn

Job Details: 04/20/2026

Replaced shorted bake element tested all ok inv #72505249; used 1 W10779716 (ELEMENT) from stock

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Worcester, Massachusetts 01609

Glenn

Job Details: 04/20/2026

Complaint dryer is getting too hot tested dryer. Temperatures are exceeding 265? inside the dryer discovered dryer vent is blocked. Somewhere in the wall. instructed customer needs a dryer vent cleaning. This is not covered by the warranty charge customer service fee 139.

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFF507ESS01

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 04/20/2026

"I replaced all previously ordered parts, tested operations no further issues found today with unit. Everythings now working properly and cooling properly. No more lights flickering compressor is holding steady and instead of cycling on and off three-way valve is now cycling properly and no longer clicking all the time causing a P0 error code to occur."

We serviced a

WHIRLPOOL WASHER

Model WTW4307SW0

Near Burrillville, Rhode Island 02830

Lee

Job Details: 04/20/2026

Installed control ran quick wash tested okay

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Kingston, Massachusetts 02364

Aimee

Job Details: 04/20/2026

"F8e4 float Cleared code Found no water in the float. Also ran through multi cycles no leaks , is draining and filter is clear.Explained to Cust to switch to finish soap and call if issue Continues ."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3136SZ00

Near Halifax, Massachusetts 02338

Aimee

Job Details: 04/20/2026

Installed new right side gasket

We serviced a

MAYTAG WASHER FL

Model MHW6630HC2

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/20/2026

"Checked until due to customer getting a over suds error when there are no suds in unit, ran diagnostics and found errors F0e2 over suds, f8e1 valve issue, f9e1 long drain, f5e2 lock failure found unit would not drain causing over suds and wet clothes. Removed drain and found screen plugged causing no water flow found drain line at pump crimped causing water to flow slow backing up screen. Removed clog and fixed drain hose ran a wash and spin finding unit is now working to manufacture specs"

We serviced a

MAYTAG WASHER

Model MFW7020RF0

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 04/20/2026

"Tested washer and found when running unit it would make alot of banging and loud noises, found harness hit side of cabinet making a banging found unit leaning forward causing clothing to sit on door glass, leveled unit and ran a calibrated cycle unit when threw normally. Ran a wash and spin finding unit now operating properly"

We serviced a

WHIRLPOOL WASHER TL

Model CAE2745FQ2

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 04/20/2026

When I arrived customer told me they could not get unit to duplicate issue unit is in a apartment building and they will have to run it and try to get it to act up I advised they unit is not covered under labor or service fee warranty anymore they would be responsible for it if we come back and the issue is there they had another company out and told them it was a control advised I would have to check it to make sure advised if any issue call back and we can get it looked at

We serviced a

ROPER DRYER

Model RED4640YQ1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 04/20/2026

"Unplugged dryer. Removed and replaced timer. Reassembled, plugged back in. Tested, dryer now heating and cycling properly."

We serviced a

MAYTAG REFRIGERATOR FDB

Model MFI2269FRZ04

Near Worcester, Massachusetts 01602

Glenn

Job Details: 04/20/2026

Both door seals are torn and icemaker stopped halfway through harvest and will not dump. The ice need to order icemaker. The left door seal was not in my van this morning. Only need that for a return visit on Thursday. ; ordrng 1 WPW10300024 (Ice maker)

We serviced a

MAYTAG REFRIGERATOR TM

Model MRT711SMFZ02

Near Worcester, Massachusetts 01602

Glenn

Job Details: 04/20/2026

Freshfood section freezing replaced control board tested all ok

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRX735SDHZ07

Near West Brookfield, Massachusetts 01585

Glenn

Job Details: 04/20/2026

Replaced led tested all ok

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRS571CIHW04

Near Suffield, Connecticut 06078

Gary V.

Job Details: 04/20/2026

"Installed new air damper and cycled, tested fine."

We serviced a

WHIRLPOOL DRYER

Model LE5750XMW1

Near Agawam, Massachusetts 01001

Gary V.

Job Details: 04/20/2026

"Inspected and found open heater coil, will order and return.; ordrng 1 WP4391960 (Heater coil)"

We serviced a

WHIRLPOOL WALL OVEN

Model WOEC5030LZ01

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 04/20/2026

I replaced fan motor assembly on microwave due to noise complaint no more noise that sounds abnormal. Unit is working properly no additional complaints about operations by the customer at this time either.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3236RZ00

Near Burrillville, Rhode Island 02830

Lee

Job Details: 04/20/2026

"Thursday amCustomer states no water, confirmed issue water reservoir has frozen, thawed reservoir called Techline, found freezer thermistor out of range. Need to replace.; ordrng 1 W10316760 (thermistor)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW6157PW1

Near Providence, Rhode Island 02904

Lee

Job Details: 04/20/2026

"Thursday amCustomer states unit starts and continues to drain, confirmed issue need to order and replace main control.; ordrng 1 W11789821 (Acu)"

We serviced a

WHIRLPOOL WASHER TL

Model WTW4957PW0

Near East Longmeadow, Massachusetts 01028

Gary V.

Job Details: 04/20/2026

"Inspected and found pressure system fault and drain pump running, installed new main acu and ran diagnostics test and all functions test normal."

We serviced a

WHIRLPOOL WASHER TL

Model WEF5727TR0

Near Carver, Massachusetts 02330

Dan

Job Details: 04/20/2026

"Confirmed customer complaint, language was not in English. Found the Holding the Temp and Soil button together resets washer and brings up the language options in the display. Changed language to English. Tested washer for proper operation. The washing machine is operating properly."

We serviced a

WHIRLPOOL WASHER FL

Model WFW5605MW1

Near Plymouth, Massachusetts 02360

Dan

Job Details: 04/20/2026

"Entered diagnostics, no fault codes present. Performed load test and quick service cycle checked shocks. Found several loose screws across the bottom of the front panel, causing rattling and knocking sound when washer was in use especially in spin cycle. Tightened the screws securing the front panel across the bottom. Tested the washing machine. The washing machine is operating properly, no longer abnormal rattling and knocking sounds. Job is complete."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Wareham, Massachusetts 02571

Dan

Job Details: 04/20/2026

"Confirmed F9 E1 fault, drain pump was not powering on. Emptied water out from the washing machine, inspected the lowering wire harness. Found the a broken wire to drain pump. Drain pump ohms, 20 ohmss. Tested the washing machine, dopersting properly, drains and spins. ; used 1 W11643701 (Lower wire harnes) from stock"

We serviced a

MAYTAG DRYER

Model MGD7205RF0

Near Providence, Rhode Island 02905

Lee

Job Details: 04/20/2026

"Customer states unit does not respond, confirmed issue found voltage going to u.i but no operation need to replace user interface office will call when parts are in; ordrng 1 W11790401 (User interface)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC704FPS06

Near Warren, Rhode Island 02885

Lee

Job Details: 04/20/2026

"Thursday amCustomer states temp too warm is fresh food, confirmed issue found fan motor does not run needs replacement.; ordrng 1 W11610999 (Evap motor)"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Medway, Massachusetts 02053

Lee

Job Details: 04/20/2026

"Customer states dryer makes a lot of noise confirmed issue found a roller was seized and belt torn in spots, replaced all with dryer repair kit tested okay.; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

JENN-AIR REFRIGERATOR FDB

Model JF42NXFXDE05

Near Matthews, North Carolina 28105

Jacob

Job Details: 04/20/2026

Replacd LED lighting.All functional as designed.

We serviced a

JENN-AIR REFRIGERATOR SXS

Model JS48NXFXDE01

Near Charlotte, North Carolina 28211

Jacob

Job Details: 04/20/2026

Removed bag of old food.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF577KPS03

Near Watertown, Connecticut 06779

Jimmy R.

Job Details: 04/20/2026

"Checked over unit and found fridge section warm and freezer operating normally just building some frost. Ran diagnostic and tested fans found freezer fan motor not running. Tested voltage to fan and 120v present fan faulty, replaced fan and unit is now blowing cold air to fridge section set temps and all operations are now working to specs ; used 1 W11452196 (Evap motor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP560HAMB1

Near Granby, Connecticut 06035

Gary V.

Job Details: 04/20/2026

"Concern is leak. Inspected and found water purging toward front of tub coming from wash arm, ordering new wash arm and sealant for lower front of inner door.; ordrng 1 WPW10491331 (Lower spray arm) and 1 Wp482338 (Silicone)"

We serviced a

GE DISHWASHER

Model GLD4560N00SS

Near East Granby, Connecticut 06026

Gary V.

Job Details: 04/20/2026

"Inspected and found sump filter clogged, cleared out clog, and cycled test tested fine."

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KRFC302ESS09

Near Somers, Connecticut 06071

Gary V.

Job Details: 04/20/2026

"Inspected and found mullion separator not lined up properly, replaced with new separator and tested fine."

We serviced a

WHIRLPOOL DRYER

Model WED5720RU0

Near Mattapoisett, Massachusetts 02739

Dan

Job Details: 04/20/2026

Replaced the door catch part# W11240283. The dryer door closes and opens properly. Door is held closed with new catch. Tested dryer for proper operation. Dryer is heating and operating properly.

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ1

Near Clover, South Carolina 29710

Mitch H.

Job Details: 04/20/2026

"Checked and found orifice partially blocked. Not allowing correct gas flow. Cleaned orifice, tested, burner now igniting and operating properly."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near East Bridgewater, Massachusetts 02333

Aimee

Job Details: 04/20/2026

Cust complaint wont lock up.Ran diagnostics runs fine Found that wont change cycle out of wash If select drain and spin .Need encoder ; ordrng 1 W11675700 (Encoder)

We serviced a

KITCHENAID REFRIGERATOR

Model KRQC736RPS00

Near Brockton, Massachusetts 02302

Aimee

Job Details: 04/20/2026

"Installed control and valve in fridge , can hear the valve back activating no water ice maker or door. StillCalled Dillion at tech line Went into diagnostics water and ice test , he had me test the valve running in fridge have valve 12.6 dc volts to valve no water tested on ice-maker side .Can hear the solenoid on the isolation valve clicking power there and water at valve Case number # 2369591; ordrng 1 W11753942 (Water valve)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM10

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/20/2026

"inspected and found freezer door gasket pulled away from the insert in the door ,adjusted in tightened tested fine."

We serviced a

WHIRLPOOL WASHER TL

Model WTW8127LW3

Near Monson, Massachusetts 01057

Chris B.

Job Details: 04/20/2026

Complaint that the washer wouldnt stop running and lid lock wouldnt disengage. Found unit unplugged. Once plugged in the drain pump wouldnt stop running. Control wouldnt give access to diagnostic test. Will order control for a return visit. Customer asked for Chris to return please.; ordrng 1 W11789524 (Control Board)

We serviced a

MAYTAG WASHER TL

Model WFW4720RW0

Near Acushnet, Massachusetts 02743

Dan

Job Details: 04/20/2026

"Found F8 E1 fault stored in diagnostics. For long fill detected. I tested the water valves in diagnostics. The cold water valve appears restricted where as the hot water wash vas cold water wash fills significantly with more water. Customer will need to have the stacked unit pulled out, and the washing machine made accessible for service technician. The washer has a dryer stacked on top secured with a stacking kit. The washer sits below a hard wood floor and will need to be lifted up and out on to the floor and shimmied out from the wall in order to access the back side to remove the dryer. Dryer will need to be moved to the kitchen area or outside in order to have enough space in order to service the washing machine. Customer will call to schedule follow up appointment when washing machine is made accessible for service technician.; saved tckt"

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Charlotte, North Carolina 28203

Jacob

Job Details: 04/20/2026

Replaced left oven control.Tested unit.Is now functioning as designed

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Dartmouth, Massachusetts 02747

Dan

Job Details: 04/20/2026

"Confirmed the right front burner is not igniting, no spark for ignition. Ignition switch is good, gas valve is functioning properly. Checked wiring to spark electrode. Ordering spark module W11565127, for replacement. ; ordrng 1 W11565127 (Spark module)"

We serviced a

SAMSUNG REFRIGERATOR SXS

Model RFG298HDRS

Near Brimfield, Massachusetts 01010

Chris B.

Job Details: 04/20/2026

Complaint that the refrigerator is not keeping proper temperature. Customer mentioned that a few weeks ago there was a good amount of ice buildup on both freezer and refrigerator sides. After having the unit unplugged for a few days and starting it up and running for 10+ days. Temperature seems to be ok. Ran diagnostic cycle found error code 24E. Verified all tests and all seems normal. Explained to the customer that the fridge no longer have parts available and to keep and eye on the cooling. Temperature sensors are working properly and the defrost side too. The unit is cooling normal. No issues found at the moment. Collected trip fee. CK.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model MFF2258FEZ07

Near Springfield, Massachusetts 01118

Chris B.

Job Details: 04/20/2026

Complaint that the refrigerator keeps clicking and wont cool properly. Found failed compressor and door gasket. Compressor running very rough and tripping the start device.; ordrng 1 W11547313 (Compressor Kit) and 1 W10830283 (Door Gasket) and 1 W10830162 (Gasket Door) and 1 W11109499 (Drier Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11504416 (Coupler) and 1 W11504431 (Coupler) and 1 W11506621 (Coupler) and 1 W11506623 (Coupler)

We serviced a

WHIRLPOOL DRYER

Model WED4107SW0

Near Charlotte, North Carolina 28212

Jacob

Job Details: 04/20/2026

Safety issue NOT related to dryer unit.Outlet failure simply due to age.Loose plug prong terminals within outlet allowed for arcing over time and cooked outlet.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Springfield, Massachusetts 01109

Chris B.

Job Details: 04/17/2026

Complaint that the dryer is not heating properly. Found improper voltage reading on the wall. Found 102.8v from L1 to L2. Customer will have someone come in and look at the electrical.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MB0

Near Springfield, Massachusetts 01119

Chris B.

Job Details: 04/17/2026

Complaint that the oven is making a popping noise when in use. Found thumping noise when oven is heating to temperature. On the owners manual on page 13 is mentioned that this is a normal noise os sound that happens when the metal panel flex when heated to temperature or clicking and poof sounds as well. Unit heating properly.; ordrng 1 W11098799 (Oven Bottom Panel)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Springfield, Massachusetts 01105

Chris B.

Job Details: 04/17/2026

"Complaint that the dryer has a faint smell when in use. Found small plastic piece on the back grill and the venting needs to be maintained periodically for better performance. Customer will have landlord take care of it. Found no issues with the heating, timing and tumbling. Called safety to update on the issue Case #23237720. Unit working normal."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Ludlow, Massachusetts 01056

Chris B.

Job Details: 04/17/2026

Complaint that the washer keeps running nonstop. Found error code F3E1 failed pressure switch. S Code: S153EB Replaced control board and unit running normal.

We serviced a

SAMSUNG WASHER TL

Model WA52J8700AW/A2

Near Belchertown, Massachusetts 01007

Chris B.

Job Details: 04/17/2026

Complaint that the washer is leaving a dirty film in the wash when used. Customer has done the clean wash a few times with just a little detergent and it loosened a good amount of debris but wanted recommendations on a good easy better solution. Customer didnt know of the use of affresh tablets to get a really good clean of the tub. Recommend the affresh clean a few times and follow the instructions step by step. Collected trip fee. CC.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Springfield, Massachusetts 01129

Chris B.

Job Details: 04/17/2026

Complaint that the washer wouldnt start any cycle. Found failed drainage harness wire and control board wouldnt stop running the drain pump. Quoted for parts and labor. Customer declined the repair due to expense. Customer look into another alternative. Collected trip fee.

We serviced a

WHIRLPOOL WASHER TL

Model WTW5057LW1

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 04/17/2026

"Ran washer and found unit would go right to done when starting a cycle, ran diagnostic and found error F0e9 off balance pause. Found washer stuck in a rinse cycle due to the off balance error unit was trying to adjust and couldnt, recalibrated machine and rain a wash and a spin several times finding unit is now going thew each step and working to specs"

We serviced a

AMANA WASHER TL

Model NTW4519JW2

Near Naugatuck, Connecticut 06770

Jimmy R.

Job Details: 04/17/2026

"Tested unit and found washer would not start a cycle and lid stuck in the open position, tried running a cycle and found lid lock not engaging causing unit to go right to done. Found lid lock faulty causing issue, replaced lock assembly and recalibrated unit ran a wash and spin finding unit now operating to specs ; used 1 W11307244 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR SXS

Model WRQC7836RZ

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/17/2026

"Tested unit and found no ice being made and no water in mold, ran diagnostic and found ice maker thermistor not registering causing ice maker to think unit is to warm and it will not cycle. Reset unit and ice maker will manually fill and cycle resetting may work for a few cycles but ice maker and controls need to be replaced will order advised once in we would call for return visit due to out of stock ; ordrng 1 W11361142 (Ice maker) and 1 W11700395 (Cntrl) and 1 W11727995 (Interface)"

We serviced a

WHIRLPOOL RANGE

Model WFES5730SZ0

Near Waterbury, Connecticut 06708

Jimmy R.

Job Details: 04/17/2026

"Tested unit and found customer had touched unit and it had burned them, heated unit to 350 degrees and found center back of oven getting super hot to touch where it could burn you and back of control panel super hot. Checked venting end found vent attached and heat going out of venting, wile checking found under console edges so sharp they could cut you took pics also under cooktop super sharp. Customer was advised we needed to come look at unit and if anything could be done we could fix it but everything is operating normally unit is just getting hot and is normal operation. Customer is in contact with where purchased and they will need to get unit swapped out or a new model given unit is making customer nervous with how hot its getting. They where told unit would be replaced or refunded after we checked it"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Waterbury, Connecticut 06704

Jimmy R.

Job Details: 04/17/2026

"Tested unit and found fridge had all of a sudden shut down no lights on inside and not running customer unplugged and reset and machine came back on and started to operate then shut off again a few days later they did the same thing and its been running since for about two days. Ran diagnostic and no errors in unit ran cooling step to check compressor and unit went threw properly, checked compressor and inverter finding ok checked controls and found ok, reset unit and controls checked coils and found come blockage witch could over heat compressor shutting unit down, cleaned and unit is running and cooling normally and could not duplicate issue. Unit could have a bad power supply or main cntrl but with it working I cannot test it"

We serviced a

GE RANGE

Model JB735DP4BB

Near Enfield, Connecticut 06082

Gary V.

Job Details: 04/17/2026

Installed new right front burner cycled and tested fine.

We serviced a

KENMORE REFRIGERATOR SXS

Model ="10653244300"

Near Suffield, Connecticut 06078

Gary V.

Job Details: 04/17/2026

"Inspected and found waterline leaking at the back of the refrigerator, installed coupler and unit no longer leaking.; used 1 WP2198677 (JOHN GUESS FITTING 1/4-1/4) from stock"

We serviced a

WHIRLPOOL WASHER TL

Model MVW4505MW0

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 04/17/2026

"Inspected and found wire harness broken, quoted for repair as they will call if they want to proceed."

We serviced a

KENMORE REFRIGERATOR FDB

Model ="79573163610"

Near Lancaster, South Carolina 29720

Jacob

Job Details: 04/17/2026

Not cooling.LG manufactured Kenmore branded unit.Compressor failure.New compressor/sealed system rebuild in order.Customer not moving forward with rebuild due to age and condition of unit.

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRFF3236RZ00

Near Lancaster, South Carolina 29720

Jacob

Job Details: 04/17/2026

Complaint:frost built up in freezer.Odd noise.Upon arrival found clean frost free environment with freezer compartment.Likely door left ajar.No malfunction presented currently.

We serviced a

MAYTAG WASHER FL

Model MHW6630H0W0

Near Tolland, Massachusetts 01034

Tito

Job Details: 04/17/2026

"Arrived I found code F8E1 valve failed and water level switch,quoted, I ordered parts, need helper ; ordrng 1 W11316246 (SWITCH-WL)"

We serviced a

KITCHENAID REFRIGERATOR FDB

Model KBFN502ESS02

Near Charlotte, North Carolina 28226

Mitch H.

Job Details: 04/17/2026

"Checked and confirmed right door not closing properly, gasket not sealing. Checked and found gasket is NLA. Requesting P&A for complete door. Advised customer that door will ship directly to them and they will need to inspect for damage and call to schedule return.; rqstng P&A on 1 W11797618 (Right hand RC door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Charlotte, North Carolina 28210

Mitch H.

Job Details: 04/17/2026

"Checked and found on arrival that unit was cooling and operating properly. Spoke with customer and they said that refrigerator has been working fine since whatever Ryan did on first visit. Removed back, checked compressor and took amp draw. Compressor running at 1.3 amps, checks good. Took temperatures in both RC and FC. RC set at 38, running at 37. FC set at 0, running at 1 degree. Ice maker operating properly and bin full. Refrigerator operating properly at time of visit. Customer was out of town when original issue occurred. Believe it could have been a power issue or possible glitch in control board and when power was cycled on last visit, issue was corrected. Advised customer to use refrigerator as normal but to monitor temperatures. System not opened and no parts installed."

We serviced a

WHIRLPOOL REFRIGERATOR TM

Model WRT318FZDW11

Near Hanover, Massachusetts 02339

Aimee

Job Details: 04/17/2026

Customers concerns brown sticky stuff and noises and door clunk Found the brown sticky stuff from spills off coffee etc. Cust keep covered coffee disposable cups in fridge and there spilling .the run marks on back of fridge same side as coffee and its on lower shelf and under draw . Took photos Advised customer to to keep the coffee in a jug.Nothing wrong with fridge all noises are normal and cooling fine Checked the freezer for spillage noneCould find any thing Wong

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ4

Near Scituate, Massachusetts 02066

Aimee

Job Details: 04/17/2026

Customer complaint not cleaning dishes not cleanChecked error codes noneRan a cup test filling both cups with water .Found the spray arm popping off broken needs new hosing and spray arm And pump; ordrng 1 W11743983 (Diverta cover) and 1 W11814179 (Spray arm)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Scituate, Massachusetts 02066

Aimee

Job Details: 04/17/2026

Installed screen and harness inside dryer fille with lint at condenser lint trap and blower housing Dryer filled with rust being down by water Tested power and started Not consistently not starting is heating and turning drum .Today starting fine Advised customer Cwa

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF540CWHW09

Near Plymouth, Massachusetts 02360

Aimee

Job Details: 04/17/2026

Removed the evap and Lok ring one connection and the other I brazed.put 250:of nitrogen in to check for leaks.Had in vacuum dropped to 1400 wouldnt move. Re ran nitrogen in system to 250 checked leaks again .Checked crimp at Lok ring add drop of glue and re crimped . Ran again with nitrogen to 250 let sit to check for leaks Vacuum for 30 mins and let sit 15 Charged to 51:grams and Waite to hit 40 in freezer . Took photos of frost pattern made to bottom

We serviced a

JENN-AIR REFRIGERATOR FDB

Model JFC2290VPY5

Near Dartmouth, Massachusetts 02748

Dan

Job Details: 04/17/2026

"Replaced torn refrigerator gaskets. Installed door gasket on refrigerator right door part# W10830047, installed door gasket part# W10830047 on left refrigerator door. Both refrigerator doors and gaskets open and close, and seal completely. Freezer door handle has been tightened, freezer door opens, closes and seals completely. Job is complete."

We serviced a

MAYTAG WASHER TL

Model MVW4505MW2

Near Somerset, Massachusetts 02726

Dan

Job Details: 04/17/2026

"Tested the water valves, 120V present under load, both inlet valves are 1.4K ohms. Hot water inlet valve solenoid is sticking mechanically and weaker water flow. Ordering water inlet valve W11513255 for replacement. Customer requested Friday the 24th, a.m.; ordrng 1 W11513255 (Water inlet valve)"

We serviced a

MAYTAG WASHER TL

Model MVWX655DW2

Near Middleborough, Massachusetts 02346

Dan

Job Details: 04/17/2026

"Replaced the gear case part# W11454734, replaced inner basket W10752719. Leveled washing machine, calibrated and tested in diagnostics. Tested washing machine in Normal wash and drain and spin cycles. Washing machine is operating properly, job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR FDB

Model WRF540CWHW09

Near Plymouth, Massachusetts 02360

Dan

Job Details: 04/17/2026

Check with Aimee ticket for update on status of this call. I left to move on to other calls.

We serviced a

JENN-AIR OVEN

Model JJW2830DP03

Near Carver, Massachusetts 02330

Dan

Job Details: 04/17/2026

"Confirmed F2E1 error, stuck or shorted key. Replaced the User Interface Console part# W11236888. Tested user interface, upper and lower ovens. The wall ovens are heating and operating properly. Job is complete."

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