Service History 329 - Advantage Appliance Repair

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Winsted, CT 06098

Ruben C.

Job Details: 06/20/2023

"Could not fully diagnose unit dryer is stack on washer unit is not draining putting helper into p/a have informed cust if not approved will have to pay 169.00 plus tax or have it down for us; rqstng P&A on 1 Helper (Helper), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Charlotte, NC 28262

Jenn F.

Job Details: 06/20/2023

Installed new shelf.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/20/2023

Retuned to install part ordered. Installed new console. Ran unit to verify proper operation. Verified proper operation.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Longmeadow, MA 01106

Gary V.

Job Details: 06/20/2023

"Inspected and found high limit fuse and thermostat open, replaced with new limit and fuse and tested fine.; used 1 WP3977767 (THERMOSTAT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

MAGIC CHEF REFRIGERATOR

Model HVDR1040B

Near Enfield, CT 06082

Gary V.

Job Details: 06/20/2023

"Arrived to install fan motor and it didnt fit, wrong shape and size. Will resubmit for correct part.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Windsor Locks, CT 06096

Gary V.

Job Details: 06/20/2023

"Installed new ice maker and cycled and filled with water, please allow 24-48 hours."

We serviced a

KITCHENAID DISHWASHER

Model KUDK03ITBS3

Near Worcester, MA 01605

Angel R.

Job Details: 06/20/2023

"Ran diagnostic cycle, found debris shards of broken glass within the pump. Some was crowding the OWI sensor. Removed all that I could and cleaned screen. Left unit running an affresh cycle and asked customer to keep us posted if problem persists. Unit is otherwise working properly, all parts functioning properly.; dspstn on spec-tagged invntry: 1 WPW10780877 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MHW3505FW1

Near Charlotte, NC 28211

Robert A.

Job Details: 06/20/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

AMANA REFRIGERATOR

Model AFI2539ERM00

Near Lancaster, SC 29720

Jonathan J.

Job Details: 06/20/2023

Complaint refrigerator is not dispensing any water even with a brand new water filter installed. I found filter. Head housing is broken. Valve on filter. Head is has broken tips. Unit will need a new filter. Housing to fully repair. Customer declined repair here today.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28270

Jeff L.

Job Details: 06/20/2023

Found fridge not cooling in any section of unit. I heard compressor kick on and off went to back of unit and took condenser panel off and found cock roaches and mice droppings around compressor can even see where mice have been eating away at insulation. Took many pictures of droppings and bugs.. I advised customer to call whirlpool customer service. We cannot guarantee a good repair.(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Matthews, NC 28105

Jeff L.

Job Details: 06/20/2023

Found dishwasher filling and then going to drain. The dishwasher wash motor is bad its locked up. Need to replace sump assembly for good repair. Replaced sump assembly with truck stock part W11025157 all operations were normal unit ran and checked ok.(Call complete); used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID RANGE HOOD

Model KXD4636YSS5

Near Charlotte, NC 28211

Robert A.

Job Details: 06/20/2023

"I tried to install the ordered part. The screw holding the arms in place broke. The upper arm and screw will need to be replaced, Im ordering a hood control as well just in case. The return visit needs to be a 2 ct job, I need to remove the cooktop to fully access the downdraft. Im ordering the parts for the return visit.; ordrng 1 WPW10421280 (Upper arm) and 1 WPW10422765 (Upper screw) and 1 WPW10422764 (Lower screw) and 1 W11088943 (Hood control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charlotte, NC 28205

Robert A.

Job Details: 06/20/2023

Cx complaint that the unit is not draining. I inspected the unit to confirm the complaint. I found error codes: f9e1 f8e2 f10e2. I ran a service cycle and all components worked with no issues. The cx said the unit stops mid cycle every time. It will cancel and drain when the cancel button is pressed. Im ordering a new control board to resolve the issue.; ordrng 1 W11410066 (Control board)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Charlotte, NC 28205

Robert A.

Job Details: 06/20/2023

Cx complaint that the units element cover inside the drum appears burnt. I inspected the unit to confirm the complaint. The unit heats tumbles and has good airflow. I explained to the cx that the discoloration is normal from the high heat of the element. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 06/20/2023

Complaint washing machine making loud noise sounds like a rattling noise. I attempted to duplicate noise. Complaint by running a diagnostics calibration cycle. No error codes and fault history either I did fine drive belt was squealing. Replaced drive belt could not duplicate rattling noise. I suspect it was the cam Making a noise which is a normal noise per customer noise was not super Duper loud like it would be if the cam teeth were rubbing. I could not duplicate any abnormalities at this time other than drive belt slipping. No additional issues found with washing machine at this time.; used 1 WPW10006384 (BELT) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29730

Jonathan J.

Job Details: 06/20/2023

"Play wash machine is not agitating. The cycle will not go to completed cycle stays on wash. times out and clothes are still soaking wet at the end of the cycle. I found F8e1 no fill Long fill error code in history.only code. I checked tube to pressure dome. No issues with pressure dome or tube. Found control board issue with pressure switch not registering depth of water. I checked drain tube. Drain tube is fine. Not shoved into the hole. Too far I checked valves. no issues with valves gear case is leaking gear wheel, all overdrive belt, actuator cam Unit will need all parts. Washplate agitator can easily be removed with no issues. Im ordering a screw. No additional issues found with washing machine at this time. office to call customer when parts come in. ; ordrng 1 W10772621 (Screw) and 1 W10721967 (Clutch) and 1 W11481722 (Actuator) and 1 W11239857 (Belt) and 1 W11454741 (Gearcase) and 1 W11603810 (Control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS04

Near Agawam, MA 01001

Mike K.

Job Details: 06/20/2023

Replaced gaskets and steamed to lessen wrinkles. Advised to leave closed as long as possible to day to allow to form to door; dspstn on spec-tagged invntry: 2 W10830162 DOOR GASKET GRY

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near Middletown, CT 06457

Jeremy B.

Job Details: 06/20/2023

Installed new bearings kit. All checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/20/2023

I replaced wheels and tube assembly I tested operation no additional issues found with dishwasher at this time no leaks. No damage

We serviced a

JENN-AIR WALL OVEN

Model JJW2430DS01

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/20/2023

Complaint f2e1 oven is unusable. I found entire left side of touchscreen has failed power button side. Unit will need a new user interface to repair. I did find breakers were tripped as well causing the F9E0 error code unit is on a 20 amp breaker. Only should be on a minimum of a 30 amp. customer declined repair today. Hass to discuss with her husband moving forward.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM0

Near Fort Mill, SC 29707

Jonathan J.

Job Details: 06/20/2023

I replaced all previously ordered parts tested operations are verified. There are no leaks occurring in dishwasher from anywhere before departure height. No additional issues found door is now closing properly. Found diverter was originally leaking as well. Prior before motor. Sump was replaced. Diverter was a slow leak.

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near West Hartford, CT 06117

Chuck M.

Job Details: 06/20/2023

Customer complaint is that washer leaks and they heard a bang previously but not sure where it came from. Had customers start a load of wash on normal cycle. Observed entire cycle and washer did not leak.

We serviced a

WHIRLPOOL OVEN

Model KGRS505XSS05

Near East Hartford, CT 06108

Chuck M.

Job Details: 06/20/2023

Customer complaint is that oven was not heating. Tested igniter and it was not drawing amps. Replaced igniter and tested. Showed customer it works. ; used 1 12400035 (IGNITOR FLAT) from stock

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Charlotte, NC 28277

Jeff L.

Job Details: 06/20/2023

"Replaced cooling fan motor part # W11245567 checked all mechanical components, ran unit thru test mode all checked good. Then I pre heated oven to 350 degrees to check operation of fans. Customer listened to sound of oven and said it was 100 percent better. Unit ran and checked ok(Call complete)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW3

Near East Hampton, CT 06424

Jeremy B.

Job Details: 06/20/2023

"Washer not spinning out properly. Found off. Alan e load and washer wobbles. Adjusted legs so washer secure and level. Ran automatic test, calibration, and then drain and spin. All checks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Canterbury, CT 06331

Jeremy B.

Job Details: 06/20/2023

Fresh food module not working. Needs new. ; rqstng P&A on 1 W11527432 (Led module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Brooklyn, CT 06234

Jeremy B.

Job Details: 06/20/2023

Icemaker not working and large amount of ice build up on evaporator. Wires broken at bottom of door. Needs new freezer door.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Brooklyn, CT 06234

Jeremy B.

Job Details: 06/20/2023

Installed new compressor pulled vacuum then recharged. Please allow 24hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 WPW10507886 COMPRESSOR

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit operation for draining water drains slowly, remove drain hose clamp connected to disposal and ran drain cycle again and water drains out completely. Clean out drain port on disposal then connect drain hose adjust hose to elevated level and check unit draining completely."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit and verify water supply is working, ran diagnostic and check voltage to water valve 120v to cold water valve. Hot water fills but no wold water. Part order for water valve, part tentative P/A.; ordrng 1 W11038689 (Water valve), states that autho needed"

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFM01

Near Enfield, CT 06082

Martino S.

Job Details: 06/20/2023

"Check unit found freezer door gasket fallen out of retainer, remove gasket and clean retainer then replace gasket. Heat gasket for adjustment and sturdiness and secure door closing to specification. Instruct customer to observe unit for temperature adjustment for 24hrs."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Salisbury, NC 28144

Jenn F.

Job Details: 06/20/2023

On arrival f9e1 error code. Put washer in drain and spin mode. Drain pump did not activate. Visually inspected damaged wire to drain pump. Repaired and secured wire. Washer functioning as expected.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lexington, NC 27292

Jenn F.

Job Details: 06/20/2023

"Replaced the compressor. Pumping but no frost pattern. Needs new compressor. Order part. ; ordrng 1 W10507884 (Compressor) and 1 W11506635 (Process), dspstn on spec-tagged invntry: 1 W10507884 COMPRESSOR and 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

WHIRLPOOL OVEN

Model MER6872BAQ

Near Worcester, MA 01606

Angel R.

Job Details: 06/20/2023

"Found heating element ready to burst, unit is pretty old. Will order new element. Called safety to document, SR#7736660573.; ordrng 1 W10201551 (elmnt-brol)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Worcester, MA 01604

Angel R.

Job Details: 06/20/2023

"Rand diagnostics and found F8E1 long fill. Calibrated and adjusted legs. Ran test cycle and code went away, tested ok. Advised customer to run a test load and keep us updated throughout."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Worcester, MA 01605

Angel R.

Job Details: 06/20/2023

"Found thermal cutoff bad, replaced with TS. Tested ok.; used 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/20/2023

Checked unit found shipping brackets not removed this is not under warranty removed bolts tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2672AEM10

Near Farmington, CT 06032

Ruben C.

Job Details: 06/20/2023

Checked unit using actual goods date has warranty on comp for ten years evap has only one coil frosted needs sealed system gave cust estimate for comp

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FZDW07

Near Plainville, CT 06062

Ruben C.

Job Details: 06/20/2023

Checked unit found bottom door gasket keeps sliding out and washers worn down cuasing air to get in ordering door and washers; ordrng 1 LW10636410 (Door) and 3 Wp489467 (Washer)s

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Amherst, MA 01002

Roger R.

Job Details: 06/20/2023

"Found failed wash pump, replaced and checked, had hose come off at drain and water leaked onto kitchen floor cleaned up, reattached hose and retested. All okay now. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Westfield, MA 01085

Mike K.

Job Details: 06/20/2023

"Covered under 1yr wp warranty, took photo of reciept.Replaced broken belt, supports and idler all turning smoothly, tested in timed dry and heating fine"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204ESS3

Near South Windsor, CT 06074

Gary V.

Job Details: 06/20/2023

"Installed all new wash arms and filters, cycled and tested fine."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Mansfield, CT 06250

Chuck M.

Job Details: 06/20/2023

Customer complaint is that dishwasher is not cleaning dishes properly. Ran diagnostics and got error codes F4e3 wash motor not running. F7e1 no heat. Ran automatic test cycle and found wash motor was not getting voltage. Checked voltage at junction box and it is 120V to control. Tested voltage at wash motor circuit on control and voltage is inconsistent. Max voltage reading is 108.8V and it fluctuates. Ordered control. ; ordrng 1 W11087226 (control elec)

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Holyoke, MA 01040

Mike K.

Job Details: 06/20/2023

"Power unit on and normal light blinks, cannot start, cannot make any selections, turn off and will not go into diagnostics. Unplugged/plugged and same thing.There is voltage going to drain pump and pump not running. Eventually just turns off, does same thing when powered on again. Doesnt error out, just turns off.Replaced drain pump to test and dame, pump did not run, reading 113vac thereQuoted for drain pump and user interface, cannot test to check rest of unit. Saved quote. Denied, collected for service call."

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Holyoke, MA 01040

Mike K.

Job Details: 06/20/2023

Replaced lid for cracks in plastic. Both hinges supplying resistance when closing. Ran test cycle and locked and went into cycle fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5185ZFM00

Near Holyoke, MA 01040

Mike K.

Job Details: 06/20/2023

"Rf door is not sealing, building up frost in fr. Unit is not level, was able to add block of wood on top and leg all the way out in rf to get top of rf door to just about seal gap, though bottom has trouble sealing, dont see hinge damage or look bent, but bottom of door is out farther then too causing issue.Possible hinge or possible door itself is warped. Quoted for hinges, door declinedPaid for service call."

We serviced a

SAMSUNG WASHER

Model WF42H5000AW/A2 11

Near South Hadley, MA 01075

Roger R.

Job Details: 06/20/2023

Installed new drain pump. Checked operation all okay. Customer to put dryer back on top of washer.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Windham, CT 06226

Chuck M.

Job Details: 06/20/2023

Customer complaint is that range was not working. Inspected and found terminal block shorted. Replaced and treated. Range is working properly. ; used 1 WPW10245259 (TERMINAL BLOCK) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/20/2023

Retuned to install parts ordered. Installed UI and control board. Reassembled unit and ran microwave and oven to test function. Verified proper operation.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlotte, NC 28273

Ryan S.

Job Details: 06/20/2023

Customer complained unit drum not spinning but unit coming on . Upon arrival found belt broke. And pulley and both drum wheels damaged. Replaced all parts with dryer repair kit. Reassembled unit and ran unit on timed dry unit running and heating properly. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ludlow, MA 01056

Roger R.

Job Details: 06/20/2023

Installed new door seal for freezer. I decided that the drawer rails/tracks are working properly and dont need replacing.

We serviced a

GE DRYER

Model DBXR463EG1WW

Near Springfield, MA 01109

Roger R.

Job Details: 06/20/2023

Installed new timer and knob. Also informed customer of kinked vent hose. RECOMMEND HAVING VENT SYSTEM CHECKED AND FIXED AS NECESSARY

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW0

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/20/2023

Found unit has a worn agitator that is not engaging the splines on the output shaft of the gearbox. Unit will need a new wash plate. Will order and return ; ordrng 1 W10752283 (WASHPLATE)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Cornelius, NC 28031

Vincent O.

Job Details: 06/20/2023

Installed new gearcase and drive assembly. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

We serviced a

KITCHENAID DISHWASHER

Model KUDS35FXSS8

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/20/2023

Found f4e3 motor error. Ran diagnostics and verified motor seized. Making loud humming noise and not spraying. Order and replace sump/motor assembly. Customer says motor was replaced less than a month ago. ; rqstng P&A on 1 WPW10780877 (pump&motor)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Ellington, CT 06029

Gary V.

Job Details: 06/20/2023

"Inspected and found belt broken, replaced with new belt and cycled, tested fine.; used 1 341241 (BELT) from stock"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MVW7232HW1

Near Ellington, CT 06029

Gary V.

Job Details: 06/20/2023

"Inspected and found lid switch and bezel broken, replaced lid switch and ordering bezel and will return fri pm.; ordrng 1 W11545554 (Bezel), used 1 W11394572 (DOOR LOCK) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lexington, NC 27295

Jenn F.

Job Details: 06/20/2023

"Complaint fridge not cooling and the top of freezer not as cold, not producing ice. Found the freezer door switch broken and the evap fan not running. Replaced the door switch and the evap fan. Tested ok. ; used 1 WP2315549 (EVAP MOTOR), and 1 W11396033 (LIGHT SWITCH) from stock"

We serviced a

MAYTAG DRYER

Model MED6500MBK0

Near Charlotte, NC 28277

Jeff L.

Job Details: 06/20/2023

Found dryer vent to long and pinched cut it down and reattached. Ran unit thru diagnostics and had no fault codes or mechanical failures. I wiped touch sensor down and explained to customer how touch sensor works and some times clothes may come out a little damp. I advised customer that time dry is a better option a dryer working correctly should dry a load of clothes in 45 to 50 mins. Time sense dry is a least that long sometimes longer. Advised customer to use since some corrections were made and reach out to us if needed. Unit ran and checked ok(Call complete)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Iron Station, NC 28080

Mark C.

Job Details: 06/20/2023

Units start button on the control panel in no longer working due to the switch assembly detatching from the panel.; ordrng 1 W11116422 (Panel)

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Stanley, NC 28164

Mark C.

Job Details: 06/20/2023

Unit is making a squealing noise due to a stuck idler pulley. Quoted 251.44 installed new pulley unit is fully operational with no abnormal noise.; used 1 279640 (IDLER PULLEY) from stock

We serviced a

SAMSUNG DRYER

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit as per customer complaint dryer not spinning, remove top cover and observed dryer belt busted. Vacuum inner cabin of dryer, replace belt, replace cover and check unit working to specs."

We serviced a

WHIRLPOOL RANGE

Near Suffield, CT 06078

Martino S.

Job Details: 06/20/2023

"Right rear and left front burners click continuously but not lighting, remove top cover and check electrodes and wiring. Wires both have cracks in insulation, repair wires with electrical tape and replace top cover. Clean burner electrodes and check unit turning oh and working to specs."

We serviced a

SAMSUNG WALL OVEN

Model n/a

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check oven for bake at 350, check for voltage at the igniter 120v present, bake valve check ok for continuity and ohms. Replace bake igniter and check unit heating to specific temperature setting.; used 1 Wb13k21 (Igniter) from stock"

We serviced a

WHIRLPOOL DRYER

Model n/a

Near West Springfield, MA 01089

Martino S.

Job Details: 06/20/2023

"Check unit as per customer complaint not heating, verify power source of 120v to terminal block of unit. Ran time dry cycle unit does not heats up. Take unit apart and check thermostat and high limits all check good. Check for 120v to gas igniter voltage present and igniter glow slightly. Replace igniter and put unit back together then check unit igniting and cycling on and off to specs."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near West Springfield, MA 01089

Jeff L.

Job Details: 06/19/2023

"First thing I did was explained to the customer in the owners manual it explains how to use the new dishwasher such as. You must have at least 120 degrees of water running to your kitchen sink, when water is hot at sink then you may start dishwasher. Its also imperative that you keep jet dry in dishwasher at all times. Make sure you have heated option selected. If you do not have that selection it may not heat dry the dishes, may only air dry. Also advised customer to clean out lint filter after every wash. After educating the customer I checked all components of the dishwasher heating source and found wire not connected to left side of heater. Reattached wire unit ran and checked okCall complete"

We serviced a

WHIRLPOOL DRYER

Model WED7400

Near West Springfield, MA 01089

Jeff L.

Job Details: 06/19/2023

"Upon arrival found dryer heating but customer complaining of long dry times. I began diagnostics and found the dryer pushed all the way up against the wall pinching dryer vent restricting air flow. I advised customer since this is a new dryer and no one has been out on it. Im gonna honor their one time install and instruct and not charge them for this call. I did make clear if we come back for same problem there will be a charge. I pulled dryer back out, repaired pinched flex dryer ran and checked okCALL COMPLETE"

We serviced a

SAMSUNG WASHER

Model n/a

Near West Springfield, MA 01089

Jeff L.

Job Details: 06/19/2023

"Customer provided receipt unit still under factory warranty. Found customer was on a well,cold water side of water valve not shutting off. The only way to get it to stop was to cut handle off at wall. Trash has gotten into the valve and stuck it in the open position allowing water thru. This normally only happens on cold water side, hot water sanitizes and breaks down sediment. For a good repair we need to change the water valve. Part# DC62-30312J; ordrng 1 DC62-30312 (Water valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM1

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/19/2023

Found motor not operating an diverter continuously clicking and not fining position. Order and replace sump/motor assembly.; rqstng P&A on 1 WPW10671941 (pump&motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near West Hartford, CT 06107

Chuck M.

Job Details: 06/19/2023

Customer complaint is that refrigerator is not cooling. Inspected and found control not responding. Ordered control. ; ordrng 1 W11524469 (Control)

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/19/2023

"Complaint, flame goes out when trying to go from medium flame to low flame on center burner. I found gas is coming out of orifice, but valve is defective. Unit will need valve to fix and burner. no additional issues found with cooktop at this time everything is working properly. ; ordrng 1 W10811599 (Burner) and 1 W11246817 (Valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near South Windsor, CT 06074

Chris B.

Job Details: 06/19/2023

"Complaint that the unit is not washing properly. Found bad wash pump and bad filter screen. Tried adjusting the screen but no success. Replaced pump and working normal. Will order screen for a return visit. Motor pump is installed and running.; ordrng 1 WPW10463906 (Filter Screen), used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Charlotte, NC 28216

Mark C.

Job Details: 06/19/2023

Units door is not sealing due to the retention channel on the fresh food door being deformed.; ordrng 1 LW10636410 (Door)

We serviced a

AMANA RANGE

Model AER6603SFS3

Near Charlotte, NC 28208

Mark C.

Job Details: 06/19/2023

"Units control is unresponsive due to a lack of voltage from a pinched harness. Repaired harness control is receiving voltage but is still unresponsive, indicating a faulty control.; ordrng 1 W11536796 (Control) and 1 W11531756 (Harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM01

Near Wilbraham, MA 01095

Roger R.

Job Details: 06/19/2023

Installed new jazz board. Set code to 01 compressor started and unit started.; dspstn on spec-tagged invntry: 1 WPW10503278 CNTRL-ELEC

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ09

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 06/19/2023

"Replaced divider, auger motor and yoke. Reinstalled, tested, ice dispenser operating properly."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near East Hartford, CT 06118

Chris B.

Job Details: 06/19/2023

"Complaint that the broiler is stays on when bake settings is used. Found the broiler stays on even after the bake side reaches temp. error code F6E1 control not cycling off the broiler. Will order part for a return visit. Every time going to diagnostics the broiler will turn on too. Will order parts for a return trip. ; ordrng 1 W11567348 (Control Board) and 1 WPW10181986 (Oven Temperature Sensor), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near East Hartford, CT 06118

Chris B.

Job Details: 06/19/2023

Replaced both harness and heating element and ran diagnostic test and all tested properly. Heating Element reached temp as normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Worcester, MA 01610

Angel R.

Job Details: 06/19/2023

Found unit outside on the customers side porch. UI on unit is completely fried and unlit. Cannot test anything without a working interface. No components are currently working but the lights. Advised customer unit should not be outside exposed to the elements specially with all the rain we have been getting. Will need to order new UI and come back. Spoke to office and it was decided under the conditions the unit is in outside exposed the warranty is null and void. Called customer to inform of the decision not to service this unit.

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Auburn, MA 01501

Angel R.

Job Details: 06/19/2023

"Found no error codes, found capacitor leaking. Installed capacitor from TS, tested ok.; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Portland, CT 06480

Jeremy B.

Job Details: 06/19/2023

Dishwasher beep bug and not starting cycle. Found water in drip pan and leak detector triggered. Found supply water at 150. Recommend lowering to 120. Dried out drip pan and ran self test all checks ok. Customer must lower water.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Marlborough, CT 06447

Jeremy B.

Job Details: 06/19/2023

Water leaking. Found sock in fabric softer hole in tub ring. Removed fan test all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED95HEDW0

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 06/19/2023

Dryer not starting. Found good supply power. Thermal fuse and heater good. Keeps giving F1E1 needs new main control. Quoted customer. Good for 7days.

We serviced a

FRIGIDAIRE WALL OVEN

Model FGEW3069UFB

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 06/19/2023

Oven will randomly start beeping in middle of the night and display F050. Checked all connections and supply power all checks ok. Needs new panel and control. ; rqstng P&A on 1 316472807 (Control) and 1 5304524016 (Touch panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Plainfield, CT 06374

Amanda R.

Job Details: 06/19/2023

Fae1 dispenser electrical fault ran automatic test it did open in test ordering control and dispenser ; ordrng 1 W11412300 (Dispenser) and 1 W11506011 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Enfield, CT 06082

Gary V.

Job Details: 06/19/2023

"Installed all parts listed and cycled back on, tested fine."

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near Plainville, CT 06062

Chuck M.

Job Details: 06/19/2023

Installed pressure hose and tested. Washer filled and tested washed properly. No noise detected.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS

Near Bristol, CT 06010

Ruben C.

Job Details: 06/19/2023

Checked unit found heating element connection disconnected reconnected harness tested operation normal had to defrost evap

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Burlington, CT 06013

Ruben C.

Job Details: 06/19/2023

Checked unit unit is making normal comp sound unit is cooling normal no problem found

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Avon, CT 06001

Ruben C.

Job Details: 06/19/2023

Checked unit did not find any issues with unit cust has a very long run outside vent louvers are barely moving

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/19/2023

"Installed rotor, slider, and clutch. Ran diagnostics. Left unused part with customer. Ran calibrations. All operations tested ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Charlotte, NC 28216

Jenn F.

Job Details: 06/19/2023

Installed new sliders and rails in freezer.

We serviced a

MAYTAG DRYER

Model MED7230HC3

Near Belmont, NC 28012

Mark C.

Job Details: 06/19/2023

Unit is non responsive due to a damaged connection at the terminal block replaced block unit is fully operational.; used 1 279320 (Terminal block) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Gastonia, NC 28056

Mark C.

Job Details: 06/19/2023

Unit no longer makes noise due to a faulty speaker on the control.; ordrng 1 W11620481 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Suffield, CT 06093

Mike K.

Job Details: 06/19/2023

Replaced control and pressure hose. Ran on bulky items and max fill and filled properly; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Killingly, CT 06239

Amanda R.

Job Details: 06/19/2023

Plastic over pipe under sink preventing draining needs correct drain hoses and updated heater element ; ordrng 1 w11537778 (Heater) and 1 W11414944 (Hose) and 1 W11596052 (Clip)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dudley, MA 01571

Angel R.

Job Details: 06/19/2023

"Ran diagnostics found F4E3 wash motor not running. F7E1 no heat. Tied to see if anything was lodged on pump, found nothing. Will order new sump pump. ; ordrng 1 W11665769 (Sump assembly)"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/19/2023

Found f8e1 error stored. Unit will run through quick wash but not a normal cycle. Tested and found cold water pressure low. Valve not turned on all the way. Removed hose and verified pressure is good. Reinstalled and verified valve on all the way and unit is filling properly. All functions check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ

Near West Springfield, MA 01089

Jeff L.

Job Details: 06/19/2023

"Found evap fan motor not running, checked voltage going to fan checked good at 120v. Upon spinning the motor shaft it was warped and hard to turn by hand advised customer fan motor had burnt up and needs to be replaced. I will have to order part and return to complete call. Part number for fan #WP2315549Part is a special order item will have office call customer when part comes in if they decide to do the job.(THIS IS ESTIMATE ONLY) indie save estimate and sent to customer; rqstng P&A on 1 WP2315549 (evap fan motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Gastonia, NC 28054

Mark C.

Job Details: 06/19/2023

"Upon arrival customer had unit unplugged. Plugged unit back in ran quick wash cycle, unit fills and agitates momentarily then the display goes blank and the unit goes into a state of constant draining. Found units pressure hose is kinked causing the unit to sense an overflow situation. Adjusted hose unit is fully operational."

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