"Tested unit due to machine not cleaning ran diagnostics and found errors 4-3 wash motor not running 7-1 no heat found wile running motor would cut in and out due to faulty, replaced sump&motor and found unit doing same thing washing and shutting down checked power to sump and found 120v but dropping to 115 then back up, checked voltage coming on from house and found steady 120v no dropping, checked power coming out of cntrl to motor and power was cutting in and out. Will order new cntrl, harness and sump to be safe advised once parts are in we wouldd call for return visit ; ordrng 1 W11025157 (Sump&motor) and 1 W11242945 (Harness) and 1 W11087226 (Cntrl), used 1 W11025157 (Sump&motor) from stock"

Cx complaint that the unit has thermal damage in the cavity. I inspected the unit and confirmed the complaint. There is thermal damage on the roof of the cavity. I called techline to document the issue (WP safety was closed for the day). Techline said the wave guide cover needs to be replaced to safely use the MW. I quoted the cx for the and told them not to use the MW until the wave guide cover is replaced.Sr7736689708

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. Both areas are very warm. The lights and fan are working fine. The compressor is not running consistently, but it is very hot to the touch. The compressor tries to start every few minutes for a few seconds then turns off. The unit needs a new compressor to resolve the issue. I quoted the cx for the repair and collected the service fee by CC."

Cx complaint that the unit is stopping a few minutes into cycle flashing a f0e7 error code. I inspected the unit to confirm the complaint. I found the error code saved (f0e7). I started a normal cycle and while dispensing water it read the f0e7 code as if a clean washer cycle was run. The unit needs a new control board to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W11624938 (Control board)

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Replaced all parts but found rollers on the mid rack are broken and will order part for a return visit. ; rqstng P&A on 1 WPW10078083 (Roller) and 2 WP9743002 (Bracket Gasket)

Units left most door switch is not engaging properly. Unit is level and installed properly.; ordrng 1 WPW10128850 (Ver arm) and 1 W11578578 (Switch harness) and 1 W11639555 (Inner door) and 2 W11598178 (Hinge)s

"Tested unit and found machine not cooling in fridge section and freezer holding temps, checked fridge evaporator and found frosted over causing no cooling. Forced unit into a defrost cycle and found unit would not go into a long defrost only a short one, melted ice and tested the thermistor found reading in correct location at temp. Melted all ice and checked unit for loose connection found none ran diagnostics and checked thermistors found all have passed. Unit will need new cntrl due to not fully going into a defrost cycle ; ordrng 1 WPW10675033 (Cntrl)"

"Checked over unit and found both sections cold but freezer not freezing items and unit set to max settings, removed evap cover and found no frost pattern found big ball of ice on cap tub, checked compressor and found super hot to touch, wile running checked suction line and unit is pulling no heat, checked unit for leaking and could not find any signs of leaks compressor faulty and needs to be replaced, will order new compressor kit and coupler. Parts covered under 5 year warranty quote customer Just incase there is n coverage; ordrng 1 WPW10507886 (Compressor kit) and 1 W11506635 (Coupler)"

"Tested washer due to customer hearing a clunking noise during the wash cycle, ran diagnostics and found no error let unit run thew a self test and found noise coming from cam, checked cam and found warn replaced and recalibrated unit. Ran wash cycle and all functions are working normally advised customer noises now coming from unit are normal this is how unit will operate."

Unit has water building up in the vent causing it to spill out on the floor when unloading the dishwasher. Ran service diagnostics found the vent operates but it is deformed trapping steam and condensation inside. ; ordrng 1 W11545290 (Deflecter) and 1 W11545539 (Gasket) and 1 W11649995 (Air vent)

"Tested washer and ran manual tests for agitate and spin. Unable to duplicate noise. Customer played a recording of sound. Per service pointer W11520474 ordering control, also ordering gear case.; ordrng 1 W11608058 (Control) and 1 W11454372 (Gear case) and 1 2Xtime (2x time)"

"Complaint, no water is dispensing from refrigerator have to turn on sink faucet or toilet will flush or something and then water will start dispensing. I found issue related to hire water pressure I am ordering service kit. For high water pressure per technical service pointer. Technical Service Pointer #: W11394954A Action Required: MandatoryRelease Date: October, 2019; ordrng 1 W10786952 (Regulator) and 1 W10267701rp (Hose)"

"I replaced compressor per Technical Service Pointer #: W11634348 Rev B Action Required: MandatoryRelease Date: September 2022 Refrigeration Multiple Configurations Noisy or No/Low CoolEMD55, EMDS55, and EMD60 Compressors Special Project #: S71162 Coverage: Parts and Labor. I verified unit has a full frost pattern on evaporator now going all the way up core no leaks found tested using soapy bubbles under 120 psi of nitrogen. ; used 1 W11506635 (COUPLER 6 NF MS SV), and 1 W11109499 (FILTER DRIER-TUBE R600a) from stock"

"Complaint last company switched the water hoses and it is wrong and also error f9e1 long drain, customer has picture of error code. No error codes stored in the control. Ran diagnostic and unit operations tested ok. Manually tested the water valve hot and cold working properly. Adjusted the drain hose. Tested okay."

Cx complaint that the units light does not working. I inspected the unit and confirmed the complaint. The light switch lever is not staying in place. I removed the light switch and found the connector head missing on one of the wires. The yellow wire only has an exposed wire at its end. The other connector is fine. I called techline to document the issue.Sr7736685378; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH

Cx complaint that the water is stuck so they cant replace the filter. I inspected the unit to confirm the complaint. The filter was more tight than usual. I removed the filter and inserted the new filter for the cx. The unit is working as designed.

"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. Theres no ice in the bin. The unit is cooling fine, the ice box fan work well. The IM is getting 122v and the valve dispenser water fine when I jumped it. I attempted a harvest cycle and it did not move at all. The unit needs a new IM to resolve the issue. I quoted the cx for the repair and collected the service fee by CC."

"Cx complaint that the burners do not light. I inspected the unit to confirm the complaint. I found all burners are sparking fine, however they intermittently light. I tried cleaning the burner heads, still no improvement. The burner heads need to be replaced. The orifice holders will need to be replaced as well, the screws are stripped. Im ordering all burner heads and orifice holder to resolve the issue. The cx paid for the service fee by CC. She will contact us for the repair."

"Complete unit not making ice dropped. One batch of ice three days ago has not dropped ice since then gasket on the bottom of the freezer is not attached to the freezer door gasket on the refrigerator. Also falling off. I found gaskets were not properly installed into door channel. I install door gaskets into channel. I also had to heat door gaskets to reform gaskets as gaskets were heavily warped doors are not warped, no issues with doors. Door handles are missing caps. I am ordering caps and icemaker. I tried to cycle, icemaker by hand and ice got stuck would not dispense ice after 15 minutes of waiting for icemaker to finish cycling had the heat icemaker with hairdryer heater is not coming on on the bottom of the icemaker. Icemakers on backorder office to call customer one part comes in.; ordrng 1 W11565638 (Ice maker) and 2 W10838316 (Cap)s and 2 WPW10672338 (Cap)s"

"7736683628 Whirlpool techline file number. Per Whirlpool replace heating element again because heating element is warped due to water overspray leaking causing heater to heat up and warp. Also replace spray arms all three. And go from there. Tech line also stated if that does not fix it order and replace inner door assembly and tub with hinges. Whirlpool not advising replacement of tub and inner door assembly yet nor hinges door is laying level not going past 90° does not act as if it has bent. Hinges door is closing properly and sealing properly not coming open in the middle of a cycle per customer no heavy Sudsing and customers video when dishwasher started to leak. Customer stated dishwasher did not leak for seven days after last repair had no issues and then after seven days it started leaking. Leak usually occurs from half way point in the dishwasher cycle towards the end of the dishwasher cycle is very intermittent when dishwasher will leak some days it will not leak other days it will leak using the exact same normal cycle with high temp wash and heated dry no other options selected. No Sudsing issues occurring when water is leaking. I suspect sprayer may be getting stuck. Causing overspray condition to occur. Office to call customer when parts come in. ; rqstng P&A on 1 WPW10340745 (Tube), ordrng 1 WPW10498900 (Spray arm) and 1 W10837249 (Spray arm) and 1 WP8534854 (Hinge) and 1 WP8534853 (Hinge)"

"I replace control, tested operations, no frost on the back of the freezer. No defrosting issues at the second have occurred. Unit has been cooling just fine since last visit per customer customer said they had a alarm over temperature alarm went off the other day they unplug the freezer and plug it back in and have not had an issue with it since."

"Replaced freezer door, tested operations. I heated door gasket with hairdryer to soften door gasket to allow gasket to form properly to cabinetry. No issues found with door at this time gasket on the bottom does not appear to have been properly formed in place all the way, but does not appear to be causing any issues. Notice or issues reported by customer no additional issues found with refrigerator or freezer at this time. No issues with cooling when customer was on vacation. stall drain kit as well. No issues. ; dspstn on spec-tagged invntry: 1 W10619951 DRAIN KIT(SP W10632338E)"

"Complaint not making ice light in freezer not working I found 1 broken wire on harness at bottom of the door I also found broken ice maker as well from unit not able to find position due to broken signal wire. Unit will need door to fix harness issue unit has 3 frayed wires almost broken going to auger. Unit will also need light in fresh food section to fix harness broke due to normal usage led light failed due to normal operation as well. ; rqstng P&A on 1 LW10728959 (Door ss freezer), ordrng 1 W11226500 (Freezer light)"

"Tested unit and found both sections not cooling and no frost on evaporator, checked compressor for running and found ptc relay not connected to compressor causing unit to not run. Reattached relay and unit came right on and started to pull heat from condenser, checked frost pattern and found evap starting to frost. Unit now operating to factory specs"

Replaced main top tested operation normal heating normally this is second visit on unit

Checked unit found right rear burner sensor on burner broken informed cust has 7 days to decide

Checked unit could not duplicate any noise advised cust to take video repair kit was already replaced ; dspstn on spec-tagged invntry: 1 4392067 DRYER REPAIR KIT

Upon arrival the customer went and cut fan on low and it started immediately. I continued cutting fan on and off on all settings and it was working 100% correctly. Checked all wires and buttons I advised customer that at this time with unit operating normally there wasnt much we could do. To call us back if needed. Unit ran and checked ok(Call complete)

"Found moisture sitting on top of freezer door gasket. I also found the bottom gasket on right hand refrigerator door was not completely sealing at bottom to frame. Heat treated the door gasket to make it a secure fit. There was no moisture present on mullion bar, or inside refrigerator. It appears the moisture was coming from bottom of left hand fridge door where gasket was not sealing. Put unit into service mode and all operations are normal. Advised customer to keep and eye on it and if needed call back. At this time, the only problem found was corrected. Unit ran and checked ok(Call complete)"

"Found left door not allowing the mullion to catch and give a secure latch to keep warm air out. Causing moisture to build in fridge section ordering 2 parts to correct problem. Also, ice maker was not making ice found the arm stuck in upward position not allowing ice maker to work. I reset arm ice maker ran and checked ok. Will return on Monday the 26th in the am to complete call; ordrng 1 WP12028505AP (Close cam) and 1 W10917991 (Left door hinge)"

Found unit had a failed bake ignitor and the bake burner tube is rusted and blown out at ignitor area. Recommend replacing both ignitor and burner tube with new parts. Quoted $174.95 for burner kit WB16K10035 and $239 labor. Customer will call if desired

"Flinders condenser fan blade had come off shaft, will need new condenser fan blade. Quoted $34.95 for blade and $239 labor; ordrng 1 241639502 (Blade, condenser fan)"

Complaint not cooling. Unit not defrosting. Unit left unplugged Order new harness. ; ordrng 1 W11650659 (Harness)

"Compressor running at 12 inch vac. High side between 130-140 psi. Only getting very top run of evap with frost. Called whirlpool teach line. Sr#7736682786 advised to recheck unit with nitrogen. Charged the unit with 140 psi of nitrogen for 20 minutes had a 3 psi drop. Bubble checked all exposed tubing, rear liner and door hinge area. No leak found. Called whirlpool back. Unit being put into replacement review."

Tan not turning motor only hums. Can manually turn motor and pulley. Needs motor. Customer will be requesting a new one. ; ordrng 1 W10439651 (Motor)

"Cs still smelling gas, gas tester intermittently showing weakest result by regulator. Added soap and slowest leak shown at connection from gas line to regulator, attempted to tighten and seemed like it didnt tighten any more, but no bubbles after, left bubbles on for over 5 minutes with no leak found."

"Under 1yr wp warranty, took photo of reciept.Cs say unit was leaking from rf of unit, dripping down leg about 10 minutes into cycle.Toe plate insulation showed staining from water, unit has overflow tray, so looking for leaking in different area. Let unit run on normal for 10+ minutes.Found leak not coming from leg , but from sump assy, drip looks to be right under motor assy.just takes time for leak to come to front of unit.Ordered sump assy, unit will need to be pulled to replace, put down for 2x time.; ordrng 1 W11460945 (Sump assy) and 1 2xtime (2x time)"

"Complaint that the unit is not making ice. Found bad door chute and ice maker, warm air is causing ice buildup in the ice bin. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W11423781 (Door Chute Grey) and 1 W10873791 (Ice Maker)"

Whole unit stopped cooling a couple days ago but now cooling properly. Ran diag and all checks passed. Will order new main control. ; ordrng 1 W11548534 (Control)

Dryer squeaking. Installed repair kit. All checks ok. ; used 1 4392067 (DRYER REPAIR KIT) from stock

Replaced all parts and unit running normal. Cleared out any debris lingering. Ran three diagnostic cycles and unit working normal.

Tech was assigned as a helper;

"Washer cam making loud noise while shifting. Replaced cam, actuator, belt. All checks ok. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

Installed new valve all checks ok.

Removed and replaced pressure hose. Ran calibration and tested washer. All functions tested correctly and operating properly.

"Inspected and found inner basket out of round causing heavy vibration and banging, will order parts and customer will call us for return date when basket part arrives.; ordrng 1 W11172199 (Basket) and 1 W11608056 (Main acu) and 1 W11481722 (Actuator)"

Installed new control display and filter unit is fully operational.

Installed new blower wheel and seal. Tested and verified proper operation. No noise. All functions check ok.

"Installed new main control and test, all okay. Ran calibration cycle. All ok"

Found unit had water turned off causing no operation. Turned water supply on and tested. Unit is now working properly. All functions check ok.

Installed new wheel and seal. Tested and verified proper operation. No more noise. All functions check ok. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL

"Complaint, rewrite burner is not igniting taking a very long time to ignite. I found rewrite burner is missing one of the Phillips heads square head screws uses a square bit or a Phillips head screwdriver to tighten down. Screw is a fine threaded screw more than likely metric thread, pitch screw, is colored slightly green in color. Screw is not showing up in product parts diagram anywhere that I can find for this model number; ordrng 1 BurnerheadscrewPhilipssquareheadwithwasherthatfreespinsgreen (Burner head screw Philips square head with washer that free spins green)"

Checked unit found basket has severe wobble and gearcase noisy in agitate and spin could not get washplate off ordering gearcase basket splutch and washplate ; rqstng P&A on 1 W11454734 (Gearcase) and 1 W10721967 (Splutch) and 1 W10752283 (Washplate) and 1 W10752719 (Basket) and 1 W10752187 (Screw)

Checked unit using actual goods date has warranty on comp for ten years evap has only one coil frosted needs sealed system gave cust estimate for comp

Replaced main control comp started operating advised cust to monitor for 24 hours

Ui not displaying proper. Replaced and tested all checks ok.

Found frost and condensation forming in fresh food section where cold air enters from freezer. Found the bottom of refrigerator damaged. There is a 1/4-1/2inch gap all the way along bottom and cabinet is damaged causing warm air to migrate. Unit over 30 days old cosmetics and cabinet damage not covered. Called tech support was given this SR#7736678814 customer to call customer care to see options.

Found unit partially unplugged therefore getting improper power. Plugged in fully and heat now working.

Found unit had accumulated condensation on top shelf.Also temperature issues where unit is running and causing food to freeze on top shelf. Recommend replacing main control. ; ordrng 1 W11476575 (Control)

Installed new control unit is fully operational.

Installed new wash plate and agitator unit is fully operational with no abnormal noises.

Complaint that the unit is not dispensing detergent properly. Found the detergent settings on the load and go option was disabled. Mentioned to the customer to run the unit a few times to see if detergent is working properly.

"Complaint that the freezer side is very frosted out. Found hinge missing a washer. Replaced with TSWP488881 part. Will need new bracket. Will order parts for a return visit. ; ordrng 1 WP2183805 (Bracket) and 1 WP488881 (Washer), used 1 WP488881 (WASHER) from stock"

Complaint that the freezer side is frosting out. Found fridge cabinet bent in not making proper seal. Called Tech Line and unit will be deemed un repairable. SR#7736677685 unit under warranty. Customer will contact Whirlpool customer service.

Units start button on the control panel in no longer working due to the switch assembly detatching from the panel.; ordrng 1 W11116422 (Panel)

Found gearcase shaft dropped causing misalignment of cam and grinding noises during operation. Order and replace gearcase and drive assembly. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam kit) and 1 W10902814 (Washplate)

Found evap fan not running and unit frozen over causing no cool condition. Order and replace fan assembly and thermistor. ; ordrng 1 WP2188820 (Thermistor) and 1 W11631626 (Fan assembly)

Found broken wires at freezer door hinge causing no ice condition. Provided estimate to customer for repair. Customer does not wish to repair at this time.

Complaint that the unit is not cooling properly. Customer mentioned that the fresh food section is having the same issues as last time of under cooling. Found no issues with the cooling in the evaporator side. And no issues with the heating element and bimetal. Found 120v to the element. Found gasket on the freezer door top corners not sealing correctly and bad control board. Adjusted the defrost from Adaptive to Basic and mentioned to the customer to keep an eye on the unit and see if the problem arises. Customer mentioned not to do any work on leds yet. Collected trip fee.

Complaint that the unit is not cooling properly. Found unit unplugged. Measured correct voltage to start relay but not switching compressor on. Replaced start relay device and unit cooling properly. Mentioned to the customer to keep an eye on the cooling for the next few days. ; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

Replaced part and unit running normal.; dspstn on spec-tagged invntry: 1 W11322903 CNTRL-ELEC

"Retuned to install new control uI, can enter service diagnostics mode now. Getting f8e2 error. High speed fan error. Ordering cooling fan and acu control board. ; ordrng 1 W11248652 (Cooling fan.) and 1 W11317944 (Acu powermax control)"

"Found door switch snapped, quoted customer on install and part and they said they will think about it as they were misinformed about these charges and thought it would be $129. Switch part #WPW10569603."

"Baffle motor working ok, found the basket at bottom of freezer was blocking the vent. Also FC temp was set at -5 and RC at 36, set FC at 1 and RC at 38. Advised customer the new temp settings and proper install of the basket should fix the issue with proper air flow."

"Install new bake element. Upon powering on the unit the bake element came in by itself, only can be cause by bad bake element relay located on board. Called whirlpool techline sr#7736677573, spoke with safety sr# 7736620533 they provided a new part auth for the control board auth # W17ICZ1WPL1 ; ordrng 1 W11567368 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"

Found bad oven bake ignitor.. replaced ignitor preheated oven to 350 degrees all operations are. Normal.Part # 4342528 bake round glow barPaid by cc the amount of $288.49(Call complete); dspstn on spec-tagged invntry: 1 4342528 IGNITOR ROUND 2.5-3 AMP

Retuned to install parts ordered. Installed new panel and trim on left side. Installed parts and got customer to look over panel. Verified proper operation.

Customer says temps in both refrigerator and freezer fluctuating. One day it is good next day too warm. Tested and ran diagnostics. Freezer thermistor tests open. Ordering evaporator fan assembly and control.; ordrng 1 W11224256 (Control) and 1 W11578030 (Evaporator fan assembly)

"Tested unit and found ice building up on bottom of freezer cabinet, found ice building due to drain clogged. Found when defrosting unit would not drain into pan and freeze, melted ice and found drain tube clogged up causing water to over flow and freeze, cleared drain and ran water thew unit all operations now working to specs"

"Ran washer and found machine stuck in a drain cycle and would not come out, canceled out unit due to customer not holding cancel long enough cusing unit to not stop running, ran diagnostics and found long fill error. Advised customer on leaving unit on tap cold if not using hot water this will stop errors and unit shutting down. Recalibrated machine and all operations now working to specs"

"Customer complaint is that FF section has ice buildup and water underneath drawers. Inspected and found drain pan bowed and evaporator cover has ice. Ordered evaporator cover, drain pan and evaporator fan with harness. ; ordrng 1 W11211387 (cover-evap) and 1 W11033168 (harns-wire) and 1 W11457241 (Drain Pan)"

"Tested unit due to machine would randomly turn vent fan on and would not shut off also would keep fan running when turning it on then never would shut off. Checked all connections and could not find an issue found when using microwave unit worked fine for me customer had video of unit to show me. Checked left side cntrl and found unit could have a stuck key or shorted vent motor will order new fan,left cntrl,hood capacitor,cntrl and interface to be safe advised parts where s special order and would call when parts come in for return visit ; ordrng 1 W11443147 (Control) and 1 W11443148 (User interface) and 1 W11220420 (Cntrl panel left) and 1 W11405832 (Capacitor) and 1 W11409092 (Hood motor) and 1 W11213885 (Left touch cntrl harness)"

"Tested washer and found when starting to run a wash cycle unit would make a loud grinding noise and never stop until unit shifted into a agitate cycle. Checked actuator and cam and found cam stuck in one position causing it to grind gears, replaced faulty cam and recalibrated unit. Ran a wash and spin cycle and all operations now working to specs ; used 1 W10721967 (Cam) from stock"

"Checked over unit and found both sections not cooling well found freezer evap frosted over causing no cooling in both sections, forced unit into a defrost cycle and found no heater coming on checked heater connections and found brown connector pulled from clip causing no power to heater, reattached wire and secured to stop from pulling apart heater now on and defrosting. Checked all other operations and unit is cooling and working to specs"

Checked and found refrigerator door has a bow in it and not lining up correctly. Ordering door. Advised customer that door would ship directly to them and they would need to inspect for damage and call office.; ordrng 1 LW11258450 (Refrigerator door)

Replaced dryer timer. Tested and ensured timer was counting down and operating properly. All tested good.; dspstn on spec-tagged invntry: 1 W10857612 TIMER

"Removed refrigerant and removed compressor. Removed drier, installed new drier, began to install new compressor and found that high side tube on new compressor cracked and split where in connects to compressor body. Compressor was not in the usual box. Packed loose in large box with only bubble wrap. Reordering compressor.; ordrng 1 W11592010 (Compressor)"

Found mullion not engaging pivot block every time. Door seems to be too low. Ordering cams and shims.; ordrng 2 WP12028505AP (Cam)s and 1 12999501 (Shim) and 1 12999502 (Shim)

"Replaced control, ran calibration. Tested, all functions operating properly.; dspstn on spec-tagged invntry: 1 W11603811 CNTRL-ELEC"

"Checked over unit and found no ice coming out of dispenser paddle when pushed, found motor running and ice container full of ice. Checked motor and found yoke had come loose and stripped out, tried to tighten up yoke but it would not tighten down. Wile need to order new motor and yoke plus Dremel tool to cut off yoke ; ordrng 1 W11671282 (Auger motor) and 1 WP63052-2 (Yoke) and 1 Dremeltool and 1 Dremelcutoffbits"

"Checked over unit and found both sections cold but not holding temps, removed evap covers and checked frost patterns found frosting but not strong, placed unit into step 4 to checked compressor and found 3 way coil valve not releasing. Removed coil and reset control placed unit back into diagnostics and rechecked step 4, compressor running and valve now releasing to fridge and freezer canceled out of diag and unit is now cooling and operating to specs"

"Installed new bellow and ran machine threw a wash and spin cycle, checked all operations and unit is now sealing against door glass no leaks present all operations now working to factory specs ; dspstn on spec-tagged invntry: 1 W11106747 BELLOW"

Customer complaint is that microwave stopped working and had error code F1e4 communication error. Replaced control and tested. Microwave checked ok. Showed customer it works.

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. The unit is cooling fine and it dispenses water with no issues. I ran a harvest cycle and it completed but the valve never activated to dispense water. I checked the voltage at the dual valve, its getting 122v when I jump the valve (l & v). The IM does not have an arm to turn it off, its missing its currently in the on position. The door handle is loose as well. I will address the handle on the return visit. The unit needs a new dual valve to resolve the issue. Im ordering the part for the return. I charged the card on file from the landlord. I called Tim before charging the card to let him know the status of the repair.; ordrng 1 WP67005154 (Dual valve)"

"Cx complaint that the unit is not making ice. I inspected the unit to confirm the complaint. Th unit is cooling fine. I harvested the aiM and it never sent water after multiple attempts. I checked voltage to the IM, it never went above 51v. The unit is getting water from the supply line. The unit needs a new IM. Im ordering th part for the return visit.; ordrng 1 W11517113 (IM assembly)"

"Checked oven and found that oven heats and behaves normally at all settings up to 350 but when set to 400 or above it will not heat. Called tech line spoke to Leon SR# 77316671877, checked voltage output on board. Found output dropping out when set above 400. He said to replace ACU and sensor. Requesting P&A for board and sensor.; rqstng P&A on 1 W11261167 (ACU), ordrng 1 W10859573 (Sensor)"

Tested and found as magnetron heats up begins making a buzzing noise. Also found blower fan very loud. Ordering magnetron and blower.; ordrng 1 W11441128 (Blower) and 1 WPW10693025 (Magnetron)

"Complaints dishwasher not dissolving tablet tablet still sitting in the bottom. The dishwasher dishes are still dirty at the end of the cycle. tub is still dry to the bone. Have never use the dishwasher since moving into the house. House has been completely remodeled. I found water supply was turned off dishwasher. It had a 43 area code and F3 E3 error code, and fault history I cleared error codes tested operations replaced parts pre-Aidid motor subassembly tested operations found heavy Sudsing occurring in dishwasher. No additional issues found with dishwasher at this time. Heater is working perfectly fine. Dishwasher appears to have never been used. Not once underneath the filter was dry as a bone."

Replaced top right refrigerator door cust has to call for autho if she wants freezer door replaced stud for handle will not stay in place