Service History 327 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 03/11/2024

"Complaint washer has power lights light up but washer wont do anything. I found broken harness going to drain pump I replaced harness then performed a control board calibration cycle calibration failed error code displaying f1e1 error acu control failure, f2e3 acu/ui mismatch. I cleared codes re-performed calibration again same codes am ordering control and ui to fix. Also found hot valve solonoid is buzzing extremely loud during calibration cycle. Motor will agitate a quarter of a spin during calibration before failing. Unit has proper incoming voltages 124.8vac black white 0 white ground 124.8 black ground.; ordrng 1 W11513255 (Valve) and 1 W11513246 (Control) and 1 W11481116 (Control), used 1 W11643701 (HARNESS LOWER) from stock"

We serviced a

SAMSUNG WASHER

Model WA456DRHDWR/AA01

Near Springfield, Massachusetts 01104

Mike K.

Job Details: 03/11/2024

"Ran unit in quick wash and in spin, two times each and no water leak found other then a couple drops from m cold fill hose at connection. Lots of water on floor, but also under. Sink drains n where I found a steady leak when draining. Issue looks to be an sink with water flowing under washer from m sink. Also has a bad hot water valve at sink constant dripping heavily into sink."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, Massachusetts 01118

Mike K.

Job Details: 03/11/2024

Replaced heater assy and evap is defrosted. Cs to monitor as will need to frost up/get cold before it will go into defrost again. Fan operating fine.

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near East Longmeadow, Massachusetts 01028

Mike K.

Job Details: 03/11/2024

"Unit is under 1yr wp warranty per service bench. They have corrected hot fill line issue, but are still getting errors when running unit believe it was Lf. Only error in history is F8e1, long fill. In testing it filled fine with hot and cold, disconnected lines and verified good pressure at each. Ran quick wash in a mixed temp setting, went through fill and into wash fine. Ran for 30 minutes with no errors. With an intermittent error that looks to be a filling error. Ordering valves, pressure sensor and pressure hose.Advised cs they would need to pull dryer down so we have access to washer for repair.; ordrng 1 W11316246 (Pressure sensor) and 1 W11456953 (Hose) and 1 W11688995 (Cold valve assy) and 1 W11316255 (Hot valve)"

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM00

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 03/11/2024

"Cs had turned unit off to let defrost prior to arrival so off and completely thawed on arrival. Said unit had frosted over again after last repair in which the control was replaced, called the n water Nader 30 days. Measured 37 ohms on heater, 2.1k on thermistor. Will not turn on again, no response holding temp setting button ( supposed to turn off/on holding for 3s. Disconnected harness, reattached and came on properly. Compressor/ fans operating and evap getting cold. 1.5k & 3k ohm resistance on thermistors at board (1.5 evap, 3 for fr temp sensor.Per wiring diagram control only part in charge of defrost and evap thermistor and heating element ohm out fine. Will order control again as still under 30 since replaced with no additional charge. If issues continue possible issue with thermistors being off but not out of range.No applicable service pointers found. Office to contact when parts come in to schedule return.; ordrng 1 W11382528 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS00

Near Longmeadow, Massachusetts 01106

Mike K.

Job Details: 03/11/2024

Replaced u/i and plugged unit back in. Compressor/fans kicked on. Advised 24 hours to get to proper temp.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 03/11/2024

"Found tub damaged reordering tub left other parts at house still needs two time slots; ordrng 1 W11219115 (Outer tub), rqstng P&A on 1 Time (Extra time)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 03/11/2024

Sr 7738652822 checked unit cust says it freezes in refrigerator section only when ice maker is on ran diagnostics normal no error codes could duplicate issue thermistor are normal cust cust will try again to see

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB01

Near Portland, Connecticut 06480

Jeremy B.

Job Details: 03/11/2024

Icemaker getting polybutylene not cycling. Needs new.; rqstng P&A on 1 W10300022 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFF2258FEZ07

Near West Hartford, Connecticut 06117

Chuck M.

Job Details: 03/11/2024

Customer complaint is that ice was building up on freezer bottom. Found drain blocked. Cleared ice and advised customer to clean condenser and rear of refrigerator periodically especially with their dog that sheds.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Hartford, Connecticut 06120

Amanda R.

Job Details: 03/11/2024

Throwing f6e1 Ui has power but no buttons functions wont start has evidence of cockroach poop on Ui and control explained since they are core parts which originals need to be returned I cant service unit because of the cock roaches

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Hartford, Connecticut 06112

Amanda R.

Job Details: 03/11/2024

Long fill lid lock fill no fill errors ran automatic test agitating and Normally spinning normally

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 03/11/2024

"Ran service diagnostic no error codes . Checked valve and both valves working with no sediment, checked pressure hose. Verified no holes in hose. Ran quick wash and unit filled and started washing . Informed customer of shes using extra power setting unit wot fill up with water to the full amount initially and could look like its draining the water out . Also informed her that if unit gets off balance it might be seeming like it is draining water out but it is normal operation. Verified proper operation of unit."

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 03/11/2024

"Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the unit starts but it does not heat at all. I removed the unit and found the magnetron has a good ohms reading. I found the the transformer connector to the capacitor has separated. The capacitor reads OL as well, Im ordering a new transformer, capacitor and control board to resolve the issue. The cx is responsible for the labor charge on the return visit.; ordrng 1 W10850446 (Capacitor) and 1 W11672685 (Transformer) and 1 W10891908 (Control board)"

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 03/11/2024

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found the thermal fuse has blown.I replaced the fuse and tested the unit for the cx. The unit is working as designed. ; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

KITCHENAID RANGE

Model KFDC558JSS01

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 03/11/2024

Complaint pot filler above cooktop defected out had an O-ring that had failed causing flood to occur per customer water was almost a foot deep in kitchen Unit in a flood deemed non repairable per manufacturer file number. 7738652038

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hartford, Connecticut 06106

Amanda R.

Job Details: 03/11/2024

Control shorted has power but inspected and has cockroaches ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Charlotte, North Carolina 28277

Mitch H.

Job Details: 03/11/2024

"Tested and found thermal cutoff blown. Replaced, tested, dryer now heating and cycling correctly. All other components operating properly.; used 1 279769 (Thermal cutoff) from stock"

We serviced a

WHIRLPOOL KITCHEN

Model WDF331PAHS1

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 03/11/2024

"Customer complained unit not filing and upper rack has rust spot. Found sump bad, replaced sump. Upper rack was not burnt just has rust spot. Called safety, safety sending upper rack to customer. Verified proper operation. Called Randy to ask about whirlpool sending rack to customer. Informed customer whirlpool is sending the, a new upper rack, if they need rack installed to call whirlpool to make a new ticket for installation of upper rack. ; used 1 W11025157 (MOTOR/SUMP) from stock"

We serviced a

SAMSUNG WASHER

Model WA456DRHDSU/AA

Near Wilbraham, Massachusetts 01095

Chris B.

Job Details: 03/11/2024

Complaint that the unit is not balanced. Adjusted the level and unit running normal. Collected for minor repairs.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ2

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 03/11/2024

Found dishwasher sending power to after valve when unit is in off position needs two parts for repair. Will return -14-24 amW11637581W11175771; ordrng 1 W11637581 (Control board) and 1 W11175771 (Water valve)

We serviced a

BOSCH REFRIGERATOR

Model B36CL80ENS/03

Near Norton, Massachusetts 02766

Aimee Z.

Job Details: 03/11/2024

"Cust had to un load freezerFound the draw cocked, took apart and straightened draw out so will close.Found fridge no cooling because freezer open waited 15 temp fridge dropped from 42 to 38"

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/11/2024

Cx complaint that the dryer is not heating again. I inspected the unit to confirm the complaint. I found the fuse blew again. The duct line needs to be cleaned for this to not occur again. He cleaned the duct line before I arrived. The airflow is good.I replaced the fuse again and tested the unit for the cx. The unit is working as designed.; used 1 WP3392519 (THERMAL FUSE) from stock

We serviced a

WHIRLPOOL COOKTOP

Model WEE745H0LZ3

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 03/11/2024

Cosmetic scratch not a breakage going through to under side of glass thermal breakages are coved issue per manufacturer is cosmetic in nature after submitting images. 7738653233. Customer declining repair of glass is going to contact manufacture and see if they are willing to replace glass. Heat fracture only cable repair. Looks like a bug glass. Breakage does not go all the way through the surface. Scratch only that is deep tapering to light.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 03/11/2024

Found a sock stuck in suspension rods also found soap pod in the belt housing. Put unit into cold wash mode and never got a squeaking sound. The noise may have been coming from the sock stuck In spring. There are no fault codes all operations are as designed. Unit ran and checked ok with no leaks.Call complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Waxhaw, North Carolina 28173

Jonathan J.

Job Details: 03/11/2024

"Complaint washer leaking from front left corner of washer. I found a sock stuck clogging fabric softener cup over fill on tub ring causing water to leak and damage customer flooring. I cleared sock I tested operations I also found water leaking at hose clamp softener dispenser to fill valve attachment. Allowing for water to drip onto flooring as well. I secured spring clamp properly no further leaks found or occurring at this time. I performed a quick wash cycle with fabric softener, turned on no leaking occurring no additional issues found at this time."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/09/2024

Icemaker getting power and cycling but not filling. Checked fill tube heater and its fine fill tube not frozen. ; ordrng 1 W11557000 (Icemakwr)

We serviced a

SAMSUNG REFRIGERATOR

Model RF23A9675AP/AA

Near West Hartford, Connecticut 06107

Jeremy B.

Job Details: 03/09/2024

Installed new case filter assy. Purged air fromLines and cycled ice makers all checks ok. ; used 1 WP2198677 (FITTING 1/4-1/4) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 03/09/2024

Customers complaint is dishwasher making an abnormal noise randomly throughout cycle. Ran automatic test in diag and didnt hear anything abnormal. Started a normal cycle and met it run for a while and all sounds are normal. Customer said noise comes when there is a hour left in the cycle. Currently cant duplicate any noises. Customer has video but cant tell from video.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 03/09/2024

Found broken door hinges causing door to fall down hard. Replaced hinges and tested all checks ok.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Newington, Connecticut 06111

Jeremy B.

Job Details: 03/09/2024

Natalies new panel All checks ok.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Plainville, Connecticut 06062

Jeremy B.

Job Details: 03/09/2024

Installed new motor sump assy. Ran self stent all checks ok.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 03/09/2024

"Found motor damaged causing blower wheel to seize. Replaced motor and blower wheel and tested all checks ok. ; used 1 WP694089 (BLOWER WHEEL), and 1 279827 (MOTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW87HEDW0

Near Middletown, Connecticut 06457

Jeremy B.

Job Details: 03/09/2024

Washer not draining keeps giving f9E1 coin trap empty and propeller broken. Replaced pump and tested all checks ok. ; used 1 WPW10605427 (DRAIN PUMP) from stock

We serviced a

KITCHENAID RANGE

Model KSDB900ESS9

Near Mooresville, North Carolina 28117

Robert A.

Job Details: 03/07/2024

"Cx complaint that the units warmer drawer is crooked, having trouble opening and closing. I inspected the unit to confirm the complaint. I found the drawer track was misaligned. I corrected the drawer alignment and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS01

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/07/2024

"Inspected and found upper left ff modules flickering and dim, and freezer module flickering and dim, attempted to reset lights and control but didnt work, unit needs modules and main acu to correct the problem, will submit estimate and call.; rqstng P&A on 3 W11683242 (Upper left module/freezer)s and 1 W11683244 (Upper right module) and 1 W11224256 (Main acu)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MS0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 03/07/2024

"Inspected and found f1e1 fault for internal failure in control board, tried resetting and same problem, will order new control board and call for return date.; ordrng 1 W11620481 (Main acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, Massachusetts 01119

Gary V.

Job Details: 03/07/2024

"Inspected and found ice maker stuck mid cycle and broken, replaced and cycled. Unit also has water supply problems, supply valve under sink is broken and informed customer.; used 1 W11546935 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Palmer, Massachusetts 01080

Gary V.

Job Details: 03/07/2024

"Inspected and found, wash plate and hub, broken and worn out quoted and they will call."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Cherryville, North Carolina 28021

Mitch H.

Job Details: 03/07/2024

Checked and found timer very hard to turn and knob stem cracked. Per serial number dryer falls under Service pointer W11693378 and covered by S Code: S15110. Ordering timer and knob. Checked part availability and advised customer that office will call when parts arrive. Collected for service call on cc.; ordrng 1 W11685947 (Timer) and 1 W11708423 (Knob)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Lincolnton, North Carolina 28092

Mitch H.

Job Details: 03/07/2024

"Removed and replaced inlet assembly. Tested, dishwasher filling and operating properly. No leaks found. All components functioning correctly.; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

WHIRLPOOL COOKTOP

Model JGD3536BS00

Near Coventry, Connecticut 06238

Amanda R.

Job Details: 03/07/2024

The front right burner wont light electrode sparking not making good contact screws corroded that need to be removed also the very far right burner electrode has visible very weak spark down draft unit ; rqstng P&A on 2 WP74009336 (Electrode)s and 10 WP90767 (Screw)s and 1 74007734 (Burner head) and 1 74007735 (Burner head) and 1 74007736 (Burner head) and 1 74009553 (Burner) and 1 WP7527P03160 (Burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Andover, Connecticut 06232

Jeremy B.

Job Details: 03/07/2024

Icemaker not sending signal to valve. Replaced and tested all checks ok. ; used 1 W11546935 (ICEMAKER) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MBK0

Near Agawam, Massachusetts 01001

Mike K.

Job Details: 03/07/2024

"Unit is under 1yr wp warranty per receipt, took photo. Intermittent leaking some me residue and n water side of back plate. Ran heavy duty cycle with deep fill and no leak found with tipping unit back and taking off too did get some leaking from dispenser assy. And more water residue on upper frame. Ordering dispenser assy includes valve.; ordrng 1 W11614513 (Dispenser valve assy)"

We serviced a

WHIRLPOOL WASHER.

Model WTW5540SQ0

Near Holyoke, Massachusetts 01040

Mike K.

Job Details: 03/07/2024

"Unit leaking whenever way in it, found l asking from drain hose inside cabinet. Quoted for drain hose/ labor. Leak is major and only ran for a couple seconds, but motor working, tub spinning.; ordrng 1 WPW10096921 (Drain hose)"

We serviced a

SAMSUNG DRYER

Model DV42H5200EF/A3

Near Springfield, Massachusetts 01109

Gary V.

Job Details: 03/07/2024

"Inspected and found motor worn out, quoted and he will call."

We serviced a

SAMSUNG WASHER

Model WA45T3200AW/A4

Near Mansfield, Massachusetts 02048

Aimee Z.

Job Details: 03/07/2024

Cust stated out of balance loads and continues and long wash cyclesFound needs new suspension rods Water is flow is good Found the drain pump running all the timeProblem with pressure switch; ordrng 1 DC97-16350T (Suspension rods) and 1 DC96-01703M (Pressure switch) and 1 DC97-19289F (Drain pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Clover, South Carolina 29710

Ryan S.

Job Details: 03/07/2024

"Checked unit upon arrival. Damper was open , thermistor was in correct position. Called tech line ran through several checks. Techline said to get customer,er to call customer care, no further advice to give. Sr#7738424141 gave customer sr# and informed to call customer care."

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Easthampton, Massachusetts 01027

Mike K.

Job Details: 03/07/2024

"Replaced console and tested in quick wash with cs, working properly, all buttons responsive. Per office old part not needed to return."

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Litchfield, Connecticut 06759

Ruben C.

Job Details: 03/07/2024

Checked unit found unit making scraping noise replaced slider tested operation normal; used 1 W10734521 (Slider) from stock

We serviced a

KITCHENAID M/W OTR

Model KMMF330PSS00

Near Litchfield, Connecticut 06759

Ruben C.

Job Details: 03/07/2024

Replaced magnetron capacitor and interlock tested operation normal unit heating normally with a cup of water

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near North Attleborough, Massachusetts 02760

Aimee Z.

Job Details: 03/07/2024

Installed new bellows and tested complete

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near Millis, Massachusetts 02054

Aimee Z.

Job Details: 03/07/2024

"Found the settings for sensor not working Sensor is open; ordrng 1 WPW10298258 (Sensor), states that autho needed"

We serviced a

MAYTAG DYER

Model MED5630HC2

Near Burlington, Connecticut 06013

Ruben C.

Job Details: 03/07/2024

Checked unit found not heating completely shuts off and stays with no heat until you reset unit ordering control and sensor ; rqstng P&A on 1 WPW10298258 (Sensor) and 1 WP8577274 (Thermistor) and 1 W11512515 (Control)

We serviced a

WHIRLPOOL WASHER

Model MVW4505MW0

Near Berlin, Connecticut 06037

Ruben C.

Job Details: 03/07/2024

Checked unit ran spin cycle normal unit has normal vibration could not duplicate any issues with U.N. I no error codes in memory

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near Denver, North Carolina 28037

Mitch H.

Job Details: 03/07/2024

"Turned off breaker, pulled oven partially from wall. Removed and replaced console, turned breaker back on. Programmed control for correct model, set time and date. Tested both ovens. Console and both ovens operating properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Norwich, Connecticut 06360

Amanda R.

Job Details: 03/07/2024

"Complaint that the left upper adjuster wheel broke off replaced adjuster with kit ran automatic test heater is working recommenced filking rinse aid dispenser for better drying missing a stop for upper track and rack ; rqstng P&A on 1 WPW10508950 (Stop), used 1 W10712395 (ADJUSTER) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Griswold, Connecticut 06351

Amanda R.

Job Details: 03/07/2024

Zip tie stuck in blower wheel removed tested sounds normal

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Vernon, Connecticut 06066

Jeremy B.

Job Details: 03/07/2024

Door swinging bars open causing noise. Was able to level refrigerator. Doors are warped took pictures needs new. ; ordrng 1 LW10856289 (Fresh food door) and 1 LW10856291 (Freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model M1BXXGMYM00

Near South Windsor, Connecticut 06074

Jeremy B.

Job Details: 03/07/2024

Installed new ice maker and it cycled and filled properly. Please allow 24hrs for ice production.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Manchester, Connecticut 06042

Jeremy B.

Job Details: 03/07/2024

Found defrost drain clogged. Large amount of ice build up in vents. Cleared away all ice made sure door closing. All checks ok.

We serviced a

WHIRLPOOL KITCHEN

Model JJW3830DP02

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/07/2024

Oven keeps giving stuck key error code. Found meat probes wearing and not making hood connection with the jack. Requesting autho. ; ordrng 2 WP9755542 (Meat probes)s and 1 W11232121 (Control panel)

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/07/2024

Washer going off balance and not starting all the time. Found top of basket loose and button not responding correctly. Needs new control and basket. ; ordrng 1 W11513243 (Basket) and 1 W10902814 (Wash plate) and 1 W11627413 (Control)

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Glastonbury, Connecticut 06033

Jeremy B.

Job Details: 03/07/2024

Installed new timer and tested the dial is now matching up correctly. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/07/2024

Complaint dishwasher making loud noise during wash cycle. I found noise is the pump squealing. Im ordering new pump assembly. No additional issues. Found with dishwasher today. Dishwasher is filling with appropriate level of water. Only error code in history is F5E2 door open for too long after start button pressed.; ordrng 1 W11416362 (Sump assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 03/07/2024

Replaced left tube that connects to water filter housing tested no leaking replaced Ui operation normal

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Gastonia, North Carolina 28054

Mitch H.

Job Details: 03/07/2024

"Found washer was full of water. Didnt drain. Checked and found wire to drain pump broken. Removed and replaced lower harness. Plugged washer back in, drained water and shut off. Ran quick wash cycle, confirmed washer filled and agitated correctly. Cancelled cycle, drain pump operating properly.; used 1 W11643701 (Harness) from stock"

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 03/07/2024

"Customer said that washer got off balance and then they could not get it to start back. Tested and ran diagnostics, no stored error codes. Ran drain and spin cycle, completed correctly. Ran Quick wash cycle, unit filled and agitated normally. Cancelled cycle, washer drained. Washer operating as designed. Instructed customer on correcting out of balance condition and that if not corrected washer will stop and shut down. I&I now fulfilled.Confirmed purchase date and adjusted on ticket. Took picture of receipt."

We serviced a

KITCHEN AID OVEN

Model KOCE500ESS11

Near Millis, Massachusetts 02054

Aimee Z.

Job Details: 03/07/2024

Cust felt temps in oven were off 50Put temp proble in oven and let circulate Set oven to 350 21 mins went to 375And relay closed and dropped to 325Found temp was right on and dint need calibration.Explained let pre heat 30 mins for baked good temps are perfect

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Killingly, Connecticut 06241

Amanda R.

Job Details: 03/07/2024

Left side of freezer not closing all the way screw in rail sticking out preventing door from closing secured screw set temps at recommended freezer door closing normally

We serviced a

WHIRLPOOL WASHER

Model MHW8630HW4

Near Southington, Connecticut 06489

Ruben C.

Job Details: 03/07/2024

Checked unit found metering pump getting 11 volts but not sending in detergent ordering metering pump and dispenser; ordrng 1 W11318806 (Metering pump) and 1 W11524106 (Dispenser)

We serviced a

MAYTAG WASHER

Model MVW6230HW1

Near Southington, Connecticut 06489

Ruben C.

Job Details: 03/07/2024

"Checked unit found making noise could not tell if noise from valve or control ordering control and valve; rqstng P&A on 1 W11396714 (Housing assembly), ordrng 1 W11543994 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW8500BC0

Near Southington, Connecticut 06479

Ruben C.

Job Details: 03/07/2024

Checked unit found latch broken needs latch gave cust estimate for latch cust will call if repair desired has 7 days

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Putnam, Connecticut 06260

Amanda R.

Job Details: 03/07/2024

The rear right Bruner warped replaced burner ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Gastonia, North Carolina 28052

Mitch H.

Job Details: 03/07/2024

"Removed and replaced timer and knob. Tested, dryer operating properly."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/07/2024

Complaint washing machine will not turn on. Wont do anything when plugged in. I found control board has blown out the side right next to the power inlet issue occurred lid was latched. I found when issue occurred. It also took out the drain pump unit will need drain pump to continue to fix. No additional issues seen or error code found in user interface.; used 1 W11396717 (DRAIN PUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Lancaster, South Carolina 29720

Jonathan J.

Job Details: 03/07/2024

Complaint not making ice in either zone I found evap fan motor has failed in freezer zone fan is intermittent working. Customer is going to check and see if they have warranty told me they do with Lowes. If not they will call us back.

We serviced a

WHIRLPOOL MICROWAVE OVEN

Model GT4175SPS4

Near Fort Mill, South Carolina 29707

Ryan S.

Job Details: 03/07/2024

Unit is counter top microwave not serviceable. Called Randy to verify. Informed customer

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Fort Mill, South Carolina 29707

Ryan S.

Job Details: 03/07/2024

Unit has failed suspension and a wobble to spin basket. Informed Custer the wash basket will be shipped to customer home. And they will inspect part and call the office. Parts ordered ; ordrng 1 W11130362 (Suspension) and 1 W10752719 (Wash basket) and 1 W10752283 (Wash plate)

We serviced a

MAYTAG DRYER

Model MGD7230HW1

Near Rock Hill, South Carolina 29732

Ryan S.

Job Details: 03/07/2024

Blower wheel stripped from motor ordering blower wheel and motor ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

We serviced a

WHIRLPOOL M/W OTR

Model WMH54521JZ00

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 03/07/2024

Customer complaint is the light underneath does not work. I dropped bottom down and checked voltage from board to receptacle the reading were as follows. Advised customer that warranty does not cover light bulbs customers are able to change other than light unit ran and checked ok1st push on board I had 124 volts2nd push on board dropped voltage down to 67 volts to dim the light3rd push on board I had 000 volt

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYB2

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 03/07/2024

Replaced door dispenser unit ran and checked ok with no leaksCall complete

We serviced a

WHIRLPOOL M/W OTR

Model WMH54521JZ00

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 03/07/2024

We serviced a

WHIRLPOOL WASHER

Model WTW6340WW0

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 03/07/2024

Unit was displaying OL code when I arrived put into test mode and it would not engage the suspension rods are wore out the tub is hanging down a good ways. I also noticed the bearing splines wearing down. The stator motor is not operating as it should.;customer is rescheduled for 3-14-34 amW10247710W10820039WPW10419333WPW10178988280146; ordrng 1 W10247710 (Suspension rods) and 1 W10820039 (Drive hub) and 1 WPW10419333 (Stator) and 1 WPW10178988 (RPS sensor) and 1 280146 (Rotor)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ4

Near Charlotte, North Carolina 28269

Jeff L.

Job Details: 03/07/2024

"Found burner staying on high no matter what temp you select. Found the burner temp sensor bad burner needs replaced will replace switch on return visit scheduled for 3-13-24 am; ordrng 1 W11517959 (Burner), dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

We serviced a

WHIRLPOOL M/W OTR

Model WMMF5930PZ00

Near Charlotte, North Carolina 28262

Jeff L.

Job Details: 03/07/2024

Found tabs broke off of panel need new one for good repair. The wires are exposed behind the panel. Office will call customer when part comes inW11593035; ordrng 1 W11593035 (Panel)

We serviced a

SAMSUNG DISHWASHER

Model DW80R9950U/AA

Near Thompson, Connecticut 06255

Amanda R.

Job Details: 03/07/2024

Replaced lower wash arm assembly

We serviced a

KITCHENAID RANGE

Model KSDB900ESS8

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 03/07/2024

Cx complaint that the panel under the control is bent making it difficult to close the oven door. I inspected the unit to confirm the complaint. I found the end caps and control bracket need to be replaced to resolve the issue. I ordering the parts for the return visit.; ordrng 1 W10555937 (Left endcap) and 1 W10555940 (Right endcap) and 3 W11025100 (Insertion)s and 1 W10743276 (Mounting bracket)

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HZ09

Near Mooresville, North Carolina 28115

Robert A.

Job Details: 03/07/2024

"Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. We ran the unit multiples on 1 minute, the noise did not occur and it heated fine. I asked the cx to record the noise if it continues to happen. The unit is working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS2

Near Huntersville, North Carolina 28078

Robert A.

Job Details: 03/07/2024

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I removed the front panel and found the UI connector loose at the control board. I secured the connector and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS05

Near Davidson, North Carolina 28036

Robert A.

Job Details: 03/07/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed. The home is a new build so the closing doc should be good to verify the warranty.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 03/07/2024

"Cx complaint that the unit is leaking water while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no leaking occurring. I started a normal cycle as well, still no leaks. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 03/07/2024

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Charlotte, North Carolina 28216

Robert A.

Job Details: 03/07/2024

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, however the unit did leak on the left side. I found the anchor on the left side was bent downward not allowing the door to close fully. I correctly positioned the anchor and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near McConnells, South Carolina 29726

Ryan S.

Job Details: 03/07/2024

Replaced failed drain pump. Unit worked properly after repair ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

We serviced a

WHIRLPOOL DRYER

Model CED9150GW3

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 03/07/2024

Customers complaint is when adding 8 quarters the dryer will display 64 mins and start heating and cycling properly. If you open the door and try to deselect a cycle the cycle wont. Called tech support and cant duplicate any problems. If problem continues will need to replace motor as it could be over heating.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 03/07/2024

"Unit is running on arrival, says it has turned off a couple times since last visit. Replaced power board and verified compressor/fans running. All lights and selections working."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730TAHW0

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/07/2024

"Cs complaint of making loud noise and of leaking, unit did neither in testing. Ran normal cycle through fill and into wash. Let one through first drain and all working properly. Verified spray arm movement and no leaking found. No errors in history and ran diagnostic cycle fine. Unit has good air loop in drain and drains directly to sink drain line. Verified heater working and filter a little clogged, cleaned. Fan operation by also. No problem found. Leak may have been dish placement, but all functions testing fine.All in all was running over 20 minutes with no issue"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Avon, Connecticut 06001

Mike K.

Job Details: 03/07/2024

"Unit is under 1yr additional Costco warranty per service bench.Complaint of soap not delivered solved in bottom of unit at end of cycle.Ran normal cycle, went through fill and into wash, wash motor not running. Verified 120vac to motor, left disconnected. Installation looks to have room to slide out over tiles. 2x time return as unit will need to come out to replace sump assy. Office to contact to schedule return.; ordrng 1 W11416363 (Sump assy) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS

Near West Hartford, Connecticut 06107

Mike K.

Job Details: 03/07/2024

"Unit not heating, had seen a spark and then no heat, makes loud hum when trying to run. In my experience the sound it is making is the magnetron. Quoted for magnetron/labor. Denied. Collected for service call only"

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