We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Harrisburg, North Carolina 28075
Johnny
Job Details:
11/18/2024
"Could not reproduce issue during visit, I looked under unit and inspected slider. Slide was in good standing. Cx could not provide a video. Collected trip fee."
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28262
Johnny
Job Details:
11/18/2024
"Installed new part, ran calibration cycle, working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
11/18/2024
Complaint unit was not going through cycle. On arrival I put unit in reset mode and and found that unit would not agitate or spin. Properly. Found that belt had slipped off. Cleaned off cam and reattached belt. Tested all functions on unit after reattaching belt and unit tested fine. Started a cycle and it functioned properly. No other issues found.
We serviced a
KITCHENAID OVEN
Model KOEC530PSS00
Near Charlotte, North Carolina 28214
Clinton
Job Details:
11/18/2024
F6e8 error is appliance manager lost communication. I cleared there and the oven works after that but when starting the microwave the the unit say door open / close verified switches are in function All connections are good confirmed control is good verified right hand switch assembly is bad from checks on control with tech support. 7740340955; ordrng 1 W11578578 (Interlock harness)
We serviced a
WHIRLPOOL WALL OVEN
Model WOD51EC0HS20
Near Charlotte, North Carolina 28214
Clinton
Job Details:
11/18/2024
Replaced ui panel. Tested all functions on key boated no issues present at this time. Both oven work independently from one another in correct orientation
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Charlotte, North Carolina 28216
Clinton
Job Details:
11/18/2024
Panel pre Id is damaged re ordered panel w11702834; ordrng 1 w11702834 (Panel)
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Charlotte, North Carolina 28203
Clinton
Job Details:
11/18/2024
Replaced thermistor and and control for service pointer. For glazing tested damper motor function in diagnostics unit opens and closes
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Charlotte, North Carolina 28215
Clinton
Job Details:
11/18/2024
Valve is leaking continuously needs valve replacement. Ordered valve replacement ; ordrng 1 W11641117 (Valve)
We serviced a
WHIRLPOOL RANGE GAS
Model WFG320M0BS3
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/18/2024
"Inspected and found bake igniter worn out, replaced with new igniter and cycled, tested fine.; used 1 12400035 (IGNITOR FLAT) from stock"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Charlotte, North Carolina 28205
Clinton
Job Details:
11/18/2024
Lid lock and strike strike is broke latch will not open and close in diagnostics ; ordrng 1 W10837741 (Strike) and 1 W11307244 (Lid lock)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Charlotte, North Carolina 28207
Clinton
Job Details:
11/18/2024
Installed new sump pump drain pump unit no longer leaking from drain pump connection
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM03
Near Charlotte, North Carolina 28208
Clinton
Job Details:
11/18/2024
Installed missing light socket and housing. Unit fully functional bulb not cover customer must replace
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, North Carolina 28217
Caleb
Job Details:
11/18/2024
"Pressure switch fault, unit needs new control.; ordrng 1 W11607637 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt541szdm03
Near Charlotte, North Carolina 28209
Caleb
Job Details:
11/18/2024
Original complaint was that the freezer door would pop open when the fridge door was closed. Found ice pack in door hitting shelf in freezer. When I removed the ice pack the door closed and stayed closed. Adjusted rollers. Unit checks fine.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Charlotte, North Carolina 28211
Caleb
Job Details:
11/18/2024
"Replaced icemaker unit checks fine, customer had an error for motor lost position. Replaced icemaker and forced harvest in diags. Water valve and heater checks fine.; used 1 W11658802 (Ice maker) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSFS48NMX00
Near Charlotte, North Carolina 28203
Caleb
Job Details:
11/18/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
11/18/2024
Ran diagnostics have no significant errors to report. Checked cam. No damage on cam. Unit tests fine at this time. If call back order 1 shifter W10754448 and control W11614514.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
11/18/2024
"Float switch defect. Unit constantly trying to drain and beeping. Unable to enter diagnostics and get error codes or test unit. Unit needs new float switch and control.; ordrng 1 W11672225 (Control) and 1 W11545764 (Float switch), dspstn on spec-tagged invntry: 1 W11460946 MOTOR/SUMP"
We serviced a
MAYTAG RANGE
Model MGR7700LZ4
Near Charlotte, North Carolina 28211
Caleb
Job Details:
11/18/2024
"SR#7740349218. Unit tests fine at this time, unit was never calibrated. Showed customer how to calibrate unit and advised customer to read owners manual. Documented with whirlpool."
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HZ09
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details:
11/18/2024
Microwave making a loud buzzing noise or heat for about two minutes max then hear a clicking noise and then unit stops heating completely for about 10 minutes. I found Pam is not coming on for Mr. has overheated and magnetron has overheated causing damage to Magnatron. Will need a fan to fix speed. One will not work at all. Speed two works just fine. No further issues found with microwave at this time.; ordrng 1 W11441128 (Fan) and 1 W10832024 (Thermistor fix)
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
11/18/2024
Complaint washing machine is flooding. The house out is leaking on floor all over the place. I found tub damaged fractured unit appears to have been dropped or damaged during shipping. Physical damage is not covered under warranty. Unit was previously registered and purchased again as a scratch and dent by customer. advise customer to contact manufacture or seller.
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
11/18/2024
"Removed and replaced thermal cutoff. Installed new kit. Reassembled, tested, dryer how heating. Checked temp and found temperature inside drum getting to 230 degrees. Removed vent hose, tested dryer, heating and cycling properly with vent hose removed. Advised customer that she needs to have vent checked and likely cleaned.; dspstn on spec-tagged invntry: 1 279816 THERMAL KIT"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
11/18/2024
Complaint units burner is not lighting properly. Replaced infinite switch and tested unit. Unit is functioning as designed. No other issues found.; used 1 WP3149400 (INFINITE SWITCH) from stock
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
11/18/2024
Complaint unit is not coming on. Took cover off to terminal and found that unit is not getting power. Flipped breaker and unit still had no power.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/18/2024
"Part issue, called and rescheduled for 12-5 Friday ; ordrng 1 W11637583 (Control board)"
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Grafton, Massachusetts 01560
Glenn
Job Details:
11/18/2024
Installed part washer lid tested all ok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKW0
Near Charlotte, North Carolina 28270
Brandon
Job Details:
11/18/2024
Complaint display on unit was not working. Installed ui on arrival and tested unit. All components worked as designed on unit. No other issues found.; dspstn on spec-tagged invntry: 1 W11460962 PANEL-UI
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clover, South Carolina 29710
Mitch H.
Job Details:
11/18/2024
"Removed and replaced main control. Reassembled, plugged washer in. Ran control calibration, would not complete calibration. Drain pump not coming on. Exited calibration, unplugged washer. Removed and replaced wiring harness. Reassembled, plugged back in. Ran calibration, completed properly. Tested washer, operating properly.; used 1 W11643701 (Harness) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD602ESS01
Near Matthews, North Carolina 28104
Jonathan J.
Job Details:
11/18/2024
Complaint lights not working freezer section at all fresh food lights started strobe. I found complaint true. I replaced all LEDs that were originally single point LEDs with a new triple point LEDs per service. All lights are now working properly with no further issues found. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ
We serviced a
AMANA DISHWASHER
Model ADB1400AMS1
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
11/18/2024
Found door gasket flattened and not sealing fully. Removed and replaced gasket. Started to test dishwasher when customer informed me that dishwasher could not be tested because of an issue with disposal. Advised customer that because I had no way to test he would need to call back in for a new ticket if problem returns.; dspstn on spec-tagged invntry: 1 W11725437 GASKET
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/18/2024
"Customer complain unit would not start on arrival. Found shorted wires to drain pump had shorted out control board replaced harness and control board from truck stock. Reassembled and ran unit found door lock. Also broken replaced door. Lock ran unit through automatic test mode and quickwash verified proper operation.; used 1 W11513248 (DOOR LOCK), and 1 W11643701 (HARNESS LOWER) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
11/18/2024
"Customer complained dishwasher not working or waking. Found unit fills then stops , found power120v to sump but sump wont start. Ordering sump assembly. Schedule return call for 11-21-24 am. ; ordrng 1 W11613570 (Sump)"
We serviced a
IKEA RANGE
Model IEL730CS2
Near Dallas, North Carolina 28034
Ryan S.
Job Details:
11/18/2024
Customer complain unit takes too long to heat and only heats up to 200 and something degrees . Found bake element open short replaced element from truck stock reassembled unit rake 350 unit now working as designed. ; used 1 W10779716 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Bessemer City, North Carolina 28016
Ryan S.
Job Details:
11/18/2024
"Customer complained of grudging noise . Mostly similar to original noise. Found cam was secured to shaft properly but shaft had slipped and too far down, also noticed in notes previous tech said cam was stuck on. New cam is stuck on also. Cant get new cam off and was damaged when in use. Needs gearcase and new cam, agitator and 2xtimeframe. Informed customer office will call when parts come in. ; ordrng 1 W11449840 (Gearcase) and 1 W10721967 (Cam) and 1 2xtimeframe (2xtimeframe) and 1 W11656227 (Agitator), states that autho needed"
We serviced a
THERMADOR VENT HOOD
Model ph36gs/04
Near Charlotte, North Carolina 28270
Brandon
Job Details:
11/18/2024
Complaint units lights are not properly lighting. Not working on some settings. Ordering control panel for repair. ; ordrng 1 00655614 (Control)
We serviced a
WHIRLPOOL WASHER
Model WET3300XQ0
Near Charlotte, North Carolina 28269
Johnny
Job Details:
11/18/2024
Could not duplicate issue
We serviced a
MAYTAG WASHER
Model MVWB765FC3
Near Charlotte, North Carolina 28277
Jonathan J.
Job Details:
11/18/2024
Per manufacturer that is a normal noise I submitted a video directly to the manufacturer for them to hear the noise. Noise only occurs when washing machine is shifting between spin and agitation or the back-and-forth motion of agitation cycle. File number 7740346822 normal operation.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS5
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/18/2024
Complaint knobs are free spinning have to use a different knob to turn gas off. I found three of the knobs are split on a five burner cooktop system. W11620567 is knob part number stated that they are going to send out three knobs directly to the customer and a customer is going to receive an email from them with unknown contents. closing out service call per Safety Team.
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/18/2024
F7e1 complaint latch locks unlocks washer wont start lights just start flashing found F7e1 only code and fault. History found defective. Capacitor was the cause of the issue preventing motor from spinning properly. Our replaced capacitor calibrated washing machine cleared error codes first no further issues found customer wash cycle before departure. No further issues found.; used 1 W11395618 (CAPACITOR/INTER COIL) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
11/18/2024
"Checked and found that unit does not have full frost pattern. Top of evaporator iced over but nothing on bottom two thirds of evaporator. Compressor not pumping properly. Ordering compressor kit. Checked part availability and advised customer that office will call to schedule when parts arrive.Called tech line spoke to Robert SR# 7740349348; ordrng 1 W11736670 (Compressor kit) and 1 876765 (Tubing kit) and 1 R600a (Refrigerant), dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER"
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X18FW04
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
11/18/2024
"7740349658 file number unit deem non-repairable by manufacture all sensors are in range heater is within range per manufacture, electrical issue, occurring, in liner of freezer preventing unit from defrosting never goes into defrost properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
11/18/2024
"Inspected and found wash arms cracked and clogged causing water to purge toward front of tub and spill out front under door, will order new wash arms and return. ; rqstng P&A on 1 W10837249 (Wash arm) and 1 WPW10498900 (Upper wash arm)"
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
11/18/2024
"Checked and tested microwave. Accepts inputs but when start button is pushed display goes blank. Needs control. Part is on order but not in yet, will install when part arrives.; O-emld tckt"
We serviced a
LG REFRIGERATOR
Model LRFWS2906V/02
Near West Brookfield, Massachusetts 01585
Lee
Job Details:
11/18/2024
"Customer states temps too warm fresh food, too cold freezerConfirmed complaint, found damper in fresh food air tower faulty, needs replacement; rqstng P&A on 1 Adj74812531 (Air tower), states that autho needed"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JW3
Near Worcester, Massachusetts 01610
Glenn
Job Details:
11/18/2024
Oven not heating Found control board has shorted this was caused by a Roach infestation and we do not work on appliances with infestations. And the extended warranty will not cover this repair.
We serviced a
KITCHENAID DISHWASHER
Model KDFE104DBL3
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/18/2024
Complaint that the dishwasher is not heating properly. Found error code F7E1. Found no issues with the unit just needed to have the line cleared of the cold water. Collected trip fee.; dspstn on spec-tagged invntry: 1 W10703867 HEATER
We serviced a
WHIRLPOOL WASHER
Model WTW4800XQ4
Near Southampton, Massachusetts 01073
Chris B.
Job Details:
11/18/2024
Installed new part and mentioned to the customer about a small leak in the hoses. Replaced hoses from TS #TJ725SSFFP @ $99.00 installed. 1yr warranty on parts and labor.; used 1 TJ725SSFFP (HOSE KIT 5' S/S) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Northampton, Massachusetts 01062
Chris B.
Job Details:
11/18/2024
Complaint that the washer is leaking water from the bottom. Found clogged boot. Unclogged all debris and no more leaking. Collected minor repairs. Customer asked if the office can send a copy of all services done to the washer to the physical address.
We serviced a
WHIRLPOOL WASHER
Model LSB6000PQ0
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
11/18/2024
Complaint that the washer is not draining nor washing. Found bad timer. Quoted parts and labor. Customer will look into other options. Collected trip fee.
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950US/AA
Near Sturbridge, Massachusetts 01518
Lee
Job Details:
11/18/2024
"Customer states middle spray arm fell off.Confirmed complaint, was able to reinstall spray arm, tested it by opened closing rack as well as running unit, tested okay spray arm did stay on."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
11/18/2024
"Unit is under 1yr wp warranty per service bench. Led light not working, replaced and testing fine"
We serviced a
KENMORE MICROWAVE
Model ="721.80513600"
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/18/2024
"No power, unplugged on arrival. Found open fuse. Checked the three door micro switches and all passed testing. Replaced fuse and turned on, stayed on opening/closing door. Ran cycle and transformer made loud noise for a second and fuse blew. Bad transformer, Transformer is no longer available.No charge for fuse as it was a misdiagnosis and unit is unrepairable okd with JK, no money collected per Jk; used 1 WPM0805101 (FUSE,MONITOR 20A) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JBRFR24IGX10
Near Charlotte, North Carolina 28210
Brandon
Job Details:
11/18/2024
Complaint unit is leaking. On arrival unit was turned off. Turned unit on a dispensed water in fridge side and checked for holes in water line. Did not find any water leaking.
We serviced a
MAYTAG REFRIGERATOR
Model MSB27C2XAM00
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
11/18/2024
"Not making ice. Icemaker will not advance when jumped,stuck mid cycle. Quoted for icemaker/labor. Denied. Collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS42PPDUDE01
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/18/2024
"Tested unit and found fridge section to cold checked temps and unit is down to 32 degrees thermistor reading 8.35 ohms, tested freezer and found temps reading correctly. Ran a diagnostics and when cycling damper found damper would not move and when I got it moving it would jump and never seal or work correctly. Unit will needs new damper, main cntrl, found freezer led modules dim and not working correctly, checked all modules and found correct voltage modules are just bad, will order new light kit and led module. All parts tentative p/a ; ordrng 1 W11632139 (Led kit) and 1 W10797519 (Diffuser) and 1 WP2318054 (Control) and 1 W10830288 (Led module) and 1 WP2221296 (Air baffle)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/18/2024
"Ran unit and flush water entering machine but unit would not wash, checked power to wash motor and found 120v and motor just clicking. Replaced sump&motor ran unit and all operations are now working to specs ; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/18/2024
"Tested dryer and found unit would not start for customer and lights would not come on, checked control and found start button super hard to push causing no start. Fixed start button and advised customer on holding it down and putting some pressure on it this will help start. Checked all operations and unit is working to specs"
We serviced a
GE WASHER
Model GTW465ASN9WW
Near Meriden, Connecticut 06450
Jimmy R.
Job Details:
11/18/2024
"Ran washer due to leaking and could not duplicate issue with washer, wile running found water hook up dripping tightened it and stoped leak ran unit thew a heavy high fill cycle and no leaking, ran a fast spin and heavy wash found no leaking. Spun unit out and washer is operating normally found no issue unit can be used advised to keep an eye on unit just incase"
We serviced a
ELECTROLUX WASHER
Model EFLS527UIW0
Near Berlin, Connecticut 06037
Jimmy R.
Job Details:
11/18/2024
Installed new door bellow ran unit thew a heavy wash cycle and door is now sealing and all operations are working to specs
We serviced a
JENN-AIR MICROWAVE
Model JMW2430LM03
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
11/18/2024
Aided Jordan in removing the unit. Error code came back and Jordan will follow up on his ticket.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Uxbridge, Massachusetts 01569
Lee
Job Details:
11/18/2024
"Customer states unit leaks water when using ice dispenser I was unable to duplicate issue, I inspected water lines, tested icemaker filled and harvest, removed and reinstalled water filter, unable to duplicate any issue. Explained to customer my findings.Collected service fee and asked to keep an eye for leaks and call back if any found."
We serviced a
SAMSUNG REFRIGERATOR
Model RF29A9671SRAA18
Near Shrewsbury, Massachusetts 01545
Glenn
Job Details:
11/18/2024
Ice makers are leaking into the ice bins per Samsung stg we must replace both ice maker heater tubes as well as the ice makers. See pictures order parts ; rqstng P&A on 2 Da97-21801c (Assy pipe heater)s and 1 Da97-22162a (Cube ice maker) and 1 Da97-22160a (Ice maker)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Millbury, Massachusetts 01527
Glenn
Job Details:
11/18/2024
Complaint not heating. Tested found no power from Violet wire on the timer to the high limit tstatAlso the high limit is open. Also tested 118 V from motor to heating element. Order parts ; ordrng 1 W11728014 (Control) and 1 W10900067 (Thermal fuse)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
11/18/2024
Complaint that the washer would not drain. Found error code F0E7 and F8E1. Found cold side low flow. Customer will have the water line on the house verified. Couldnt fully verify all components on the unit due to poor water flow but all seems ok.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Bristol, Connecticut 06010
Jimmy R.
Job Details:
11/18/2024
Tested unit and found customer getting a gas smell when unit is done Heating ; ordrng 1 W11590251 (Gas valve) and 1 W11590292 (Regulator) and 1 W11620481 (Cntrl)
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS12
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
11/18/2024
"Installed new case and door plugged unit in and heated up a cup of water, all operations now working to specs"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/18/2024
"Inspected and found unit has hard drain pipe connection and has no siphon break, causing unit to siphon water off while filling, and informed customer about plumbing issue."
We serviced a
WHIRLPOOL OVEN
Model WEE745H0LZ3
Near East Longmeadow, Massachusetts 01028
Chris B.
Job Details:
11/18/2024
Complaint that the range has an error code F8E0. Customer will contact office when the proof of purchase is in hand.
We serviced a
KITCHENAID REFRIGERATOR
Model KBFA25ERSS01
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/18/2024
Play icemaker stopped working again. Found handled to icemaker had popped off installed handle reassembled tested icemaker by Jumping t and h . verified proper operation.
We serviced a
WHIRLPOOL WASHER
Model wtw5105hw0
Near Auburn, Massachusetts 01501
Glenn
Job Details:
11/18/2024
Not agitating. Verified complaint found broken actuator. Installed actuator cleared error codes and ran diagnostics cycle all tested ok ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL KITCHEN
Model WEE745H0FS1
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
11/18/2024
"User interface is not working, have voltage of 12 and 32 vdc on two pins of p9 connector. Tech sheet does not give pin outs for u/I. Verified 120vdc coming to control. Ordering control and u/I.Unit is a slide in and siliconed into place, may be able to get main control out without disrupting, enough space to get hand in and disconnect power from control, so should be good, will need to cut out console if needs by to replaced u/IThere is also a single line crack across cooktop, no impact damage. Will add that to ordered parts but now will need to be cut out to remove top, adding 2x time, for all work and access.Office to contact cs when parts come in with authorization to schedule return ; rqstng P&A on 1 W11122852 (Control Board board) and 1 W10884488 (Main control) and 1 W10728532 (Overlay) and 1 W11025616 (Ribbon cable) and 1 W11213345 (P9 harness) and 1 W10884395 (Cool top) and 1 2xtime (2x time)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
11/18/2024
Tested unit and found washer lid had broken on right hand side cracking the lid and the plastic where hinge connects this is causing lid to pick up and not operate properly. Unit will need new lid and new right hinge will order parts and return ; ordrng 1 W11470212 (Lid) and 1 W11551376 (Hinge)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Milford, Massachusetts 01757
Aimee
Job Details:
11/15/2024
Got message Cust had no ice . Just put in day be for in afternoon . Need to go to house and call tech line.Doors switch working and if run through diagnostics to circulate ice maker And fills with water and freezes the with ice . Spoke to tech line Explained just put new harness lost draw and the deli board lights.The led in fridge not working and the icemaker isnt working works manually.Tested the ice level in bucket say emptyNeed to call from house per tech line.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Denver, North Carolina 28037
Ryan S.
Job Details:
11/15/2024
"Customer complain unit is extremely loud when spinning and cuts breaker when in spin . No error codes present except loss of power f7 e 0. found gearcase leaking oil .stater /rotor is completely covered in oil, causing short, ordering gearcase, stater, rotor ,slider, and agitator. Also putting in for 2X timeframe and informed customer office Will call when parts come in to schedule Return call.; ordrng 1 W11393685 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W11260238 (Rotor) and 1 W10734521 (Slider) and 1 2xtimeframe (2xtimeframe) and 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL WASHER
Model WTW500CMW0
Near Pineville, North Carolina 28134
Caleb
Job Details:
11/15/2024
Replaced bezel. Unit shuts fine and tests fine.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Charlotte, North Carolina 28226
Caleb
Job Details:
11/15/2024
"Replaced door switch, unit tests fine now.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ3
Near Holden, Massachusetts 01520
Glenn
Job Details:
11/15/2024
Installed tub tested all ok no leaks
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKV2
Near Worcester, Massachusetts 01605
Glenn
Job Details:
11/15/2024
Replace harness to valve tested all ok
We serviced a
GE MICROWAVE
Model PEB9159SJ3SS
Near Woodbury, Connecticut 06798
Jimmy R.
Job Details:
11/15/2024
"Installed new parts and ran microwave thew a 1 min heat cycle, unit heating up and working to specs"
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Naugatuck, Connecticut 06770
Jimmy R.
Job Details:
11/15/2024
"Spoke with customer and advised unit is not in warranty when reading the serial number and we will need a receipt with model and date on it, customer sent me the receipt but no model advised we cant except that need the correct one and no answer. Advised can not do anything with out that or they would have to pay"
We serviced a
WHIRLPOOL REFRIGERATOR
Model JS48PPDUDE01
Near Somers, Connecticut 06071
Gary V.
Job Details:
11/15/2024
"Inspected and found freezer module not working and replaced, didnt detect any issues with front display at this time, all other functions test fine at this time.; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"
We serviced a
GLADIATOR BEVERAGE CENTER
Model GABC05FDKG00
Near Suffield, Connecticut 06093
Gary V.
Job Details:
11/15/2024
"Concern is running too cold. Inspected and found unit running at 32 degrees way to cold. Found CL fault, unit does not have diagnostics mode, only fault codes and CL fault refers to faulty control board, will order part and call when parts are available. Ordering sensor for back up. ; ordrng 1 W11543701 (Main pcb) and 1 W11290657 (Sensor)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW6
Near Waxhaw, North Carolina 28173
Brandon
Job Details:
11/15/2024
"Complaint burner is not heating correctly. Found on arrival that infinite switch was bad. Used truck stock to replace switch and tested unit. Unit tested properly.; dspstn on spec-tagged invntry: 1 WPW10434452 INFINITE SWITCH , used 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
GE DISHWASHER
Model ZDT975SIJOII
Near Charlotte, North Carolina 28277
Brandon
Job Details:
11/15/2024
Complaint units door is falling down when opening. Found that springs have fallen off of broken. Could not uninstall unit because custom trim on cabinets could not be removed. Will need springs on return visit for repair if customer goes with repair.
We serviced a
WHIRLPOOL MICROWAVE
Model GSC309PVS02
Near Charlotte, North Carolina 28277
Brandon
Job Details:
11/15/2024
Complaint unit burnt hole in inner door. Door frame is already ordered please let customer know when we can return for repair.
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Charlotte, North Carolina 28277
Brandon
Job Details:
11/15/2024
Complaint unit would not wash. Found on arrival that pump was bad. Installed pump that was with me and tested unit. Found that water valve was also cross threaded. Installed new valve using truck stock. Unit tested properly. No other issues found.; used 1 W11434044 (VALVE-INLT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFES3030RS0
Near Charlotte, North Carolina 28277
Caleb
Job Details:
11/15/2024
"Part defective, customer dose not want it. Ordering new part. ; ordrng 1 W11719704 (Cook top)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Charlotte, North Carolina 28210
Clinton
Job Details:
11/15/2024
"Installed. New control boards and led lights ; dspstn on spec-tagged invntry: 1 W11683243 MODULE LED 1 WPW10675033 CNTRL-ELEC , and 1 WPW10769076 CNTRL-ELEC"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/15/2024
"Not making ice leaking on floor I found freezer door slides have failed on the left side preventing door from closing properly have to slam door extremely hard to get door to seal properly. I found icemaker calling for water, but no water is coming out of icemaker not just a frozen overfill tube issue Im going to need a water inlet valve. ordering a freezer door gasket as well also top fresh food door gasket is shredded apart on both sides. No add additional issues found with refrigerator at this time.; ordrng 1 W10443320 (Gasket freezer) and 1 W11658402 (Slide rail) and 1 Rivetgun (Rivet gun) and 2 W10830162 (Ff door gasket)s and 1 WPW10420083 (Valve)"
We serviced a
MAYTAG WASHER
Model MVWC415EW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/15/2024
"Yeah, two point washing machine making loud gravel sound during spin and agitate. I found bearing has failed in gearcase causing noise. Unit will need lower end parts and agitator.; ordrng 1 WPW10006384 (Belt) and 1 W10721967 (Cam) and 1 W11454372 (Gearcase) and 1 W10528947 (Hub) and 1 W10846191 (Washplate) and 1 WPW10556325 (Tub ring)"
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cornelius, North Carolina 28031
Johnny
Job Details:
11/15/2024
Damaged drum causing noise; ordrng 1 W10899578 (Drum)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cornelius, North Carolina 28031
Johnny
Job Details:
11/15/2024
User interface dont respond each time. Cx stated sensor dry not working properly. Ran service cycle. Sensor dry would not respond. Ordering necessary parts for complete repair.; ordrng 1 W11413567 (User interface) and 1 W11618917 (Control board) and 2 WP3387223 (Sensor)s and 1 WPW10298258 (Harness)
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Cornelius, North Carolina 28031
Johnny
Job Details:
11/15/2024
Cx stated unit would shut off. Then will not start again till after it cools down. Cx stated unit gets hot in air dry only. Ordering necessary parts for repair.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel) and 1 W10888146 (Housing) and 1 W11596046 (Seal) and 1 WP3387747 (Heater)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW1
Near Concord, North Carolina 28027
Johnny
Job Details:
11/15/2024
"Installed new parts. Ran service cycle. Ran calibration cycle. Unit working as designed.; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP , used 1 W11513248 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model MSS25C4MGZ06
Near Concord, North Carolina 28027
Johnny
Job Details:
11/15/2024
Installed new parts. Tested heater. Unit working as designed.; dspstn on spec-tagged invntry: 1 WPW10384183 THERMISTOR
We serviced a
WHIRLPOOL M/W OTR
Model WMH53521HZ06
Near Fort Mill, South Carolina 29715
Brandon
Job Details:
11/15/2024
Complaint light would not turn off under unit. Replaced control board on arrival and tested unit. Unit tested properly. No other issues found.
We serviced a
MAYTAG DRYER
Model MEDX655DW1
Near Harrisburg, North Carolina 28075
Johnny
Job Details:
11/15/2024
Cx stated unit keeps running. I verified complaint. Timer wasnt timing. Quoted cx. Collected trip fee.
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Charlotte, North Carolina 28210
Caleb
Job Details:
11/15/2024
"Evidence of cap arcing. Checked mag just in case and found mag tube has a minor dent. Unsure if this minor dent will cause issues. Ordering new mag. Unit needs new mag, cap and diode. ; ordrng 1 W10754299 (Mag) and 1 W10850446 (Cap) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Mint Hill, North Carolina 28227
Caleb
Job Details:
11/15/2024
"Customer stated that unit was leaking. Ran test cycle and couldnt get unit to leak. Unit was leaning forward, adjusted legs to level unit out, also found evidence of oversuds. Advised customer of proper use and care, unit tests fine at this time, if call back order 1 W11105961 vent, 1 WPW10428211 vent, and gasket WP8269259"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPS7024RV0
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
11/15/2024
"Replaced the bassy swapping all parts over to new tub. Unit was in garage so did not reinstall. Cs was shipped two tubs, verified with office that customer could contact wp to see if they want extra back or scrap."