Service History 327

We serviced a

LG WASHER

Model WT6105CW

Near Vernon, Connecticut 06066

Amanda R.

Job Details: 09/11/2024

Replaced drain pump tested draining normally

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/11/2024

Replaced sump assembly leveled unit operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ11

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/11/2024

"Unit is under 1yr wp warranty per service bench. Unit just delivered, rf door sticks out farther on bottom then the fr door, unit is sealing properly. About a 1/4 inch farther out on bottom of door then top, even on hinge side. Fr door is fine top to bottom both sides.Warped door. Ordering door. Informed cs that door would be shipped directly to them, to inspect it and give us a call when it arrives to we can schedule return visit.; ordrng 1 W11223753 (Badge) and 1 Lw10913407 (Rf door)"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 09/11/2024

"Returned to install new timer , knob and heater. Verified heating and element cycling on and off and unit running as designed.."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Suffield, Connecticut 06093

Gary V.

Job Details: 09/11/2024

"Techline sr#7739888106. Installed drain pump and main control, unit still faulting f9e1, techline advised this unit uses wash pump to determine if unit is empty, needs wash pump. Will call for return date.; ordrng 1 W11680075 (Wash pump assy), dspstn on spec-tagged invntry: 1 W11497943 DRAIN PUMP/W CHOPPER"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHW09

Near Granby, Connecticut 06035

Gary V.

Job Details: 09/11/2024

"Arrived and found customer did not receive gaskets, office will call to schedule when parts come in.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Windsor Locks, Connecticut 06096

Gary V.

Job Details: 09/11/2024

"Inspected and found door gasket, torn on the right side, fresh food door. Will order and return.; ordrng 1 W10830274 (Right side ff gasket)"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/11/2024

"Concern is not tumbling. Inspected and checked exhaust vent and is clear and unit running and cycling normally, found high temp running at 180 degrees and going down to normal temp 130, all unit functions test normal at this time."

We serviced a

GE REFRIGERATOR

Model PFE28KSKBSS

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 09/11/2024

"Found has a frozen drain in the freezer, steamed out drain and cleared the ice.Under drawNeeds drain trap freezer.; ordrng 1 WR02X13710 (Drain trap)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near North Attleborough, Massachusetts 02760

Aimee

Job Details: 09/11/2024

Installed bushing and pads and tested complete.; dspstn on spec-tagged invntry: 2 WP8268961 PAD

We serviced a

JEN-AIR RANGE

Model JDS9860BDW

Near Medfield, Massachusetts 02052

Aimee

Job Details: 09/11/2024

Found a lot parts nlaWould need a cartridge white Previous tech took apart and cant test gas line in cartridge brokenNo spark left side front and back Parts arent in stock and not available Advised to call Jenn air Might be other problems spark module and switches. If purchase cartridge through Jan

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/11/2024

"Installed new drain hose and cycled, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6SARXXF06

Near Somers, Connecticut 06071

Gary V.

Job Details: 09/11/2024

"Arrived and customer wanted for after 4, she couldnt be home. ; saved tckt"

We serviced a

KITCHENAID M/W OTR

Model KMMF730PPS00

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 09/11/2024

Removed and replaced filter. Now staying in place correctly.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/11/2024

Installed dampers tested operation normal ran diagnostics normally drain and spin normal

We serviced a

WHIRLPOOL M/W OTR

Model WMH31017HS10

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/11/2024

"Received incorrect part. Spoke to Randy, he is searching for the correct part number. Advised customer that we will call to schedule when correct part arrives ; saved tckt"

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JB3

Near Gastonia, North Carolina 28056

Mitch H.

Job Details: 09/11/2024

"Removed and replaced oven control board. Tested, still no power to bake or broil elements. Checked high limit, and Ohmed all wiring, all test good. Checked outputs from board, no power out of board to elements. Called tech line, spoke to George SR# 7739893037. Went through all of tests again with him on phone. Explained that this was the second control with the same issue. From tests he said it was a defective board and to reorder directly from Whirlpool. Took picture of label on board and texted it to him. Reordering board.; ordrng 1 W11594225 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/11/2024

"Complaint that fruits and veggies freezing in ff section customer wants to use unit for produce only nothing frozen in ff section today need to follow service bulletin ; ordrng 1 W11618502 (Harness), dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A"

We serviced a

KITCHENAID DISHWASHER

Model KUDT03FTSS3

Near Franklin, Massachusetts 02038

Aimee

Job Details: 09/11/2024

Took filter out and clean had build up of grease behind filter and caught in the chopper blade in dishwasher.Advised run a fresh once month and clean disposal that has build up of food.

We serviced a

GE REFRIGERATOR

Model GTE17DTNERBB

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 09/11/2024

Customer complaint is that refrigerator was not cooling in fresh food section. Found evaporator cover was not installed correctly causing circulation issue. Corrected evaporator cover.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Indian Trail, North Carolina 28079

Jonathan J.

Job Details: 09/11/2024

"Replaced all previously ordered parts, tested operations unit through a calibration cycle. No additional issues found with washing machine at this time. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244PL0

Near Matthews, North Carolina 28104

Jonathan J.

Job Details: 09/11/2024

Complaint door is no longer tension have to hold door and guide it all the way down or it will fall when opened. I found right hinge come detached parts. No additional issues found all operations are normal. No additional issues reported by customer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Charlotte, North Carolina 28277

Jonathan J.

Job Details: 09/11/2024

Definitely need a three-way valve. That thing is not hammering like its supposed to be when its going in a diagnostics test 4. User interface has digits that are failed on the LED side will need inverter for the compressor and main control board and ice bin is broken cannot be used in more plastics. Previous technician told customer that he was going to order from when he removed. Will need to remove doors to pull out to service unit. ; rqstng P&A on 1 W11634312 (Ui) and 1 WPW10347093 (Bin) and 1 W11578028 (Inverter) and 1 W11575003 (Valve 3 way) and 1 W10843055 (Main control)

We serviced a

KITCHENAID RANGE

Model KFGC558JBK05

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 09/11/2024

Home is a new build still under construction unit has been red tagged by gas company. I found manifold pipe going to regulator and gas burner pipe going to regulator box are both bent and cracked so as soon as gas is supplied to Home unit would start leaking gas. House has no gas connected at the moment going off a visuals. ordering tubes and regulator and valve just in case due to inability to test with pressures. Office to call customer when all parts come in ; ordrng 1 W11193822 (Regulator) and 1 W11355235 (Tubing) and 1 W11355919 (Tubing) and 1 W11355244 (Tubing) and 1 W11364214 (Tubing) and 1 W11239228 (Valve gas)

We serviced a

SAMSUNG RANGE

Model NX60A6511SS/AA VS

Near Middletown, Connecticut 06457

Jimmy R.

Job Details: 09/11/2024

Installed new main Pcb and ran unit on bake to 350 degrees unit got to temp and all operations are working to specs

We serviced a

JENN-AIR REFRIGERATOR BOT

Model JF42NXFXDE

Near Matthews, North Carolina 28105

Jonathan J.

Job Details: 09/11/2024

Complaint not cooling in the freezer section like it was a few weeks ago. Still making ice though. I found unit has pinhole leak coming from the suction line cabnitry unit nonrepairable only other location. It could be leaking from could be drain pan heater loop but unable to verify with unit installed in the cabinetry sealed system issue.rework

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Charlotte, North Carolina 28270

Jonathan J.

Job Details: 09/11/2024

"Complaint still stuck on clothing, not washing properly will spin out clothing properly, but will not wash. I found agitator appears to have been dismantled. Spines on agitator are stripped out. Unit will need agitator to fix. No additional issues found customer stated that they will replace washing machine due to cost of new one about the same as the repair. No further issues found with washer at this time."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ10

Near Charlotte, North Carolina 28226

Jonathan J.

Job Details: 09/11/2024

Complaint left door gasket is shredding apart right door gasket is fine. I inspected gaskets no issues found with right side door gasket at this time just the left side. Ordering one door gasket to fix.; ordrng 1 W10830162 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Monroe, North Carolina 28110

Jonathan J.

Job Details: 09/11/2024

Complaint on temperature setting number three milk with freeze on the top shelf lowering the temperature to setting number two occurring other than light condensation on the vent itself. Issue is a normal operation issue advise customer on proper loading procedures and not to block or put things directly in the path of the air vent. Not with refrigerator at this time everything is operating normally. temperature of water in fresh food section is 39? on setting 2 temperature in freezer zone on setting two is 2?. No additional issues found.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 09/11/2024

Customer complaint is that washer top has rust around bleach dispenser. Customer decided he will touch up the area of the washer top.

We serviced a

WHIRLPOOL KITCHEN

Model WFE320M0JS

Near New Britain, Connecticut 06051

Chuck M.

Job Details: 09/11/2024

Customer complaint is that glass cooktop has scratches. Explained to customer that it is not covered under warranty. Customer mentioned popping sound during cooking on cooktop. Found right front infinite switch making popping sound. Replaced infinite switch from T/S. ; used 1 WP3149400 (INFINITE SWITCH) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG320M0MW0

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/11/2024

Sr 7739866665 checked unit found harness cut into by chassis shorted out control took pic and called safety told to order parts control and harness; ordrng 1 W11620552 (Control) and 1 W11465032 (Harness)

We serviced a

AMANA WASHER

Model NTW4519JW2

Near New Britain, Connecticut 06053

Ruben C.

Job Details: 09/11/2024

Checked unit found harness on cold side improperly connected reconnected tested operation normal getting both waters normal ran diagnostics normal

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Hartford, Connecticut 06112

Ruben C.

Job Details: 09/11/2024

Could not work on unit has roaches in panel took pics have informed cust

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 09/11/2024

Checked unit found baffle fell off screw holes stripped ordering baffle and screws; ordrng 1 WPW10113136 (Baffle) and 3 W10853898 (Screw)s

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Canton, Connecticut 06019

Ruben C.

Job Details: 09/11/2024

"Checked unit found unit is stacked not draining pump humming and bellows is torn ordering bellows and will use pump on return; ordrng 1 W11314648 (Bellows), rqstng P&A on 1 Helper (Helper)"

We serviced a

MAYTAG DRYER

Model MED5630HC1

Near West Hartford, Connecticut 06117

Ruben C.

Job Details: 09/11/2024

Checked unit found motor blower rattling cuasing heat not to flow aswell ordering blower and motor; ordrng 1 WP697772 (Blower) and 1 W11364931 (Motor)

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Newington, Connecticut 06111

Chuck M.

Job Details: 09/11/2024

"Customer complaint is that washer has error message Low Flow. Ran diagnostics and found error code F8e1 long fill, F9e1 long drain. Ran automatic test cycle and manual test cycle. No errors occurred. Ran Quick Wash Cycle and display started glitching and then became stuck on 16 minutes. Softener is not dispensing. Tilted washer back to allow softener to dispense. Customer said it was working before low flow message started. Ordered control panel ACU and will replace inlet valves on next visit. ; rqstng P&A on 1 W11322883 (cntrl-elec) and 1 W11325572 (cntrl-elec), dspstn on spec-tagged invntry: 1 W11688994"

We serviced a

WHIRLPOOL WASHER

Model WTW7300DW2

Near West Hartford, Connecticut 06110

Chuck M.

Job Details: 09/11/2024

"Replaced gear case, slider from T/S and wash plate. Tested and washer checked ok. ; dspstn on spec-tagged invntry: 1 W10752283 WASHPLATE and 1 W11393685 GEARCASE , used 1 W10734521 (SLIDER) from stock"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hartford, Connecticut 06106

Chuck M.

Job Details: 09/11/2024

Customer complaint is that dryer is not heating. Checked voltage from supply to dryer and found 120V at L1 and 28V at L2. Electrical issue.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW01

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 09/11/2024

"Unit has no frost pattern, compressor and fans running. Unit had held vacuum and was cooling after last repair. pressure and gas coming from processing valve when opened.Ordering compressor, drier and couplers. Sealed system job 2x time. ; ordrng 1 W11370574 (Compressor) and 1 W11490399 (Drier) and 2 W11504419 (Coupler)s and 2 W11504420 (Coupler)s and 1 W11506623 (Drier coupler) and 1 W11504448 (Drier coupler) and 1 W11506635 (Process tube) and 1 W11368877 (Evaporator) and 1 W11504449 (Evap coupler) and 1 W11225184 (Evaporator coupler) and 1 R600a (R600a) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HW0

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 09/11/2024

Customers complaint is washer keeps spinning and never stops. Ran diag found F2e1(over suds) ran self test and everything worked fine. Customer has 12hr fresh spin turned on and didnt know what that meant. Instructed customer how fresh pin works and how to shut off. All checks ok. ; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Clover, South Carolina 29710

Mitch H.

Job Details: 09/11/2024

"Checked and found slider was bad. Removed and replaced slider. Tested, washer now operating properly and quietly.; used 1 W10734521 (Slider) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW1

Near York, South Carolina 29745

Mitch H.

Job Details: 09/11/2024

"Entered diagnostics, confirmed F5E2 error. Removed and replaced door latch. Ran full diagnostics test cycle. Completed properly with no issues. All functions and components operating correctly.; dspstn on spec-tagged invntry: 1 W11565030 LATCH"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290VEM8

Near Hadley, Massachusetts 01035

Mike K.

Job Details: 09/11/2024

"Icemaker is jammed, and bail arm was out again, arm continually comes out.Quoted for icemaker /labor. Approved, replaced icemaker, advanced and filled fine, nail arm significantly better attached; used 1 W10884390 (ICE MAKER) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Berlin, Connecticut 06037

Jeremy B.

Job Details: 09/11/2024

Washer leaking from top in the back. Found hole in equalization line causing a leak. The hose chafed on the counter weight. Will order and replace hose and also try to add some insulation so it doesnt chafe again. ; rqstng P&A on 1 W10596633 (Hose)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 09/11/2024

Installed all new parts ran calibration then self test then high speed spin. All checks ok. ; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH and 1 W11449841 GEARCASE

We serviced a

SAMSUNG RANGE

Model NE63A6751SS/AA

Near Brockton, Massachusetts 02302

Aimee

Job Details: 09/11/2024

"Found part of the number are missing cant read temps, time etcNeed ui and overlay.; rqstng P&A on 1 DG94-04041E (Pcb) and 1 DG96-00850G (Ui)"

We serviced a

MAYTAG DISHWAHER

Model MDB4949SKZ3

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 09/11/2024

"Called and left msg enroute. On arrival customer said they had cancelled over phone, problem had been resolved ( knockout was punched out in disposal new build home)"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model GRFC2353AF0

Near Woodbury, Connecticut 06798

Jimmy R.

Job Details: 09/11/2024

"Checked over unit and found everything freezing in fridge section and ice building on lower tower, placed unit in a diagnostics and found thermistors reading wrong temps damper not cycling and frozen, will order new damper,temp sensor and control parts tentative p/a ; ordrng 1 240597203 (Temp sensors) and 1 5304531113 (Control board) and 1 5304531730 (Damper with tower)"

We serviced a

LG RANGE

Model LSEL6333F/00

Near Amherst, Massachusetts 01002

Mike K.

Job Details: 09/11/2024

"Replaced infinite switches. Complaints was either being hot or just warm, not much in between setting. After replacing tested each burner timing on/off cycle at three different settingLf At 6: 12-20, at 4: 7-26, at 8: 25-17Rf At 6: 16-22, at 4: 5-23, at 8: 26-17Lower setting had shorter on and longer off timing, and progressed to longer on , shorter off as temperature setting went up, working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL4

Near Southampton, Massachusetts 01073

Mike K.

Job Details: 09/11/2024

"Unit had no power on arrival, customer said they reset breaker with no response. Found unit is plugged into gfi outlet that was tripped, reset and unit functioning. Ran diagnostic test cycle and verified all functions. completed with no issues and without ripping gfi. Possible gfi was weak as no issue found with unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Wethersfield, Connecticut 06109

Chuck M.

Job Details: 09/11/2024

Customer complaint is that ice maker stopped working. Confirmed and checked voltage. Voltage is present. Replaced ice maker and advised customer to allow time for ice production. ; used 1 W11700250 (ICEMAKER) from stock

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ02

Near Plainfield, Connecticut 06354

Amanda R.

Job Details: 09/11/2024

It cooled normally for about a week and a half then lost complete cooling replaced low side reading -20 nitrogen tested with 250psi no leaks repalced filter dryer; used 1 W11109499 (FILTER DRIER-TUBE R600a) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Gastonia, North Carolina 28054

Ryan S.

Job Details: 09/11/2024

Customer complaining unit draining cut on on arrival found unit full of water. Drain pump doesnt have power found harness broken to drain pump. Ordering harness truck stock was used yesterday and not replenished yet informed customer Office will call when part comes in.; ordrng 1 W11643701 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Gastonia, North Carolina 28056

Ryan S.

Job Details: 09/11/2024

Customer complained light broke on freezer door side and light switch has broken. confirm complaint replaced light switch from pre-ID part verified proper operation after installing new part; dspstn on spec-tagged invntry: 1 W11396033 LIGHT SWITCH

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ11

Near Wingate, North Carolina 28174

Jonathan J.

Job Details: 09/11/2024

"Complaint vibrational noise coming from bottom, unsure where. I found noise was caused by back wall fan motor vibrating against other metals when fan speed reaches a specific RPM issue caused by refrigerator being in adjusted front left leg lower and noise went away. Also adjusted back evaporator cover as well. Unit is operating quietly upon departure and normally."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Hebron, Connecticut 06231

Jeremy B.

Job Details: 09/11/2024

"Oven light not going out and bake, broil not working. Found rod defective on door switch causing light to stay on and o en not to heat. Looked in side panel for rod found none will order and install. ; ordrng 1 W10273192 (Rod)"

We serviced a

KENMORE REFRIGERATOR

Model ="79572043110"

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/11/2024

"Customer complaint unit not cooling check for frost pattern, and freezer nose cross pattern detected. found compressor running, but not cooling quoted customer customer denied repair saved quote collected trip fee via credit card"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near South Windsor, Connecticut 06074

Amanda R.

Job Details: 09/11/2024

Missing both upper rack stops found one in filter housing attached to left upper track need to order two more showed customer how to clean filter ; ordrng 2 WP8565925 (Stop)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM405PPS1

Near Bloomfield, Connecticut 06002

Ruben C.

Job Details: 09/10/2024

Sr 7739877475 Unit would need following parts W11535094 water inlet valve W11409866 tub called techline techline says unit has to be repair cust refusing repair Costco logistics sent them email unit is being picked up; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 09/10/2024

"Disassembled washer. Removed and replaced gear case and wash plate. Reassembled, ran DLMS calibration, then diagnostics cycle. All functions and components operating properly and quietly."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS7

Near Charlotte, North Carolina 28278

Mitch H.

Job Details: 09/10/2024

Checked and tested. Found left front electrode not sparking. Found no broken or pinched wires. Ordering igniter and module .; ordrng 1 W11675301 (Igniter) and 1 W11703692 (Spark module)

We serviced a

WHIRLPOOL DISHWASHER

Model wdp540hamz4

Near Rockwell, North Carolina 28138

Jenn F.

Job Details: 09/10/2024

Unit was leaking when it started. No damage done to the home. Dishwasher was moved outside to the garage. Found the sump motor leaking. Replaced the sump assembly. Unable to test the unit due to in the garage. Customer will have to reinstall the dishwasher. ; used 1 W11613479 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ11

Near Gastonia, North Carolina 28052

Ryan S.

Job Details: 09/10/2024

"Customer complained icemaker not dispensing ice. Upon checking model number model number was not correct in ticket when correcting model number unit had actual issue date of 6-27-24. Customer cannot find purchase receipt so used actual good date. found auger motor yoke was stripped and would not come off and would not spin to dispense ice ordering auger motor yoke, washer, and divider Scheduled return call for8-16-24am. ; ordrng 1 WP63052-2 (Yoke) and 1 W11378860 (Washer) and 1 W11671282 (Auger motor) and 1 WPW10309864 (Divider)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 09/10/2024

Customer complaint is that refrigerator lights flash on and off in 3 second intervals and unit is not cooling. Confirmed and found unity attempts to run but clicks off every 3seconds. Found issue on control board at P9 connector. Removed P9 connector and lights are remaining on and unit is running. Left P9 connector disconnected and informed. Ordered control and evaporator fan motor. ; ordrng 1 W11578030 (Evaporator Fan Motor) and 1 W11224256 (cntrl-elec)

We serviced a

SAMSUNG REFRIGERATOR

Model RF27T5201SG/AA

Near Cherryville, North Carolina 28021

Ryan S.

Job Details: 09/10/2024

Returned to install control board installed board. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Lincolnton, North Carolina 28092

Ryan S.

Job Details: 09/10/2024

"Returned to install new control and UI and pumo. Started unit and unit still giving issues. Found capacitor had shorted system, lid lock was also damaged. Replaced lid lock and cap from ts. Ran quick wash , unit starts filled and stated washing. Canceled cycled and unit drained. Unit now working as designed. Verified proper operation ; used 1 W11670519 (LATCH), and 1 W11395618 (CAPACITOR/INTER COIL) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Southington, Connecticut 06479

Jimmy R.

Job Details: 09/10/2024

"Ran dryer and found when tumbling unit would start to vibrate and shake super loud, removed top and front checking rollers and idler finding all ok checked drum and it ok. Removed vent housing and found ball of lint stuck in blower housing causing off balance and the noise. Removed lint and unit is now running properly and working to specs"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Meriden, Connecticut 06450

Jimmy R.

Job Details: 09/10/2024

"Ran washer and found unit would not start a cycle unit would sit at sensing never moving, ran diagnostics and found error f8e1 long drain. Cycled on drain ohms and found no power to pump, checked wires to pump and found both blue and black broken off at harness. Spliced in two connectors and secured wires in place ran a calibration on cntrl and wash cycles, unit is now washing and draining normally all functions working to specs"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Enfield, Connecticut 06082

Gary V.

Job Details: 09/10/2024

"Installed motor and control, also found unit would not calibrate, replaced actuator and then auto test, tested fine now.; dspstn on spec-tagged invntry: 1 W11283592 MOTOR-DRVE , used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near East Windsor, Connecticut 06016

Gary V.

Job Details: 09/10/2024

"Inspected and found main acu not sending voltage for spin at end of cycle, needs main acu, will submit estimate and call.; rqstng P&A on 1 W11201274 (Main control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV10

Near Bristol, Connecticut 06010

Ruben C.

Job Details: 09/10/2024

Replaced glides and gasket had not notice on last trip that liner on bottom of freezer door is pulling away cust is refusing door being ordered going back to dealer; ordrng 1 W10919637 (Door freezer)

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Farmington, Connecticut 06085

Ruben C.

Job Details: 09/10/2024

Checked unit no error codes in memory ran diagnostics component test could not duplicate noise ran thru diagnostics and ran a spin with cloths no noise

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Canton, Connecticut 06019

Ruben C.

Job Details: 09/10/2024

Replaced control had to replaced valve aswell valve was sticking intermitently replaced Vals and control tested operation normal ran diagnostics normal and put unit in normal cycle tested normal; used 1 W11220230 (VALVE) from stock

We serviced a

GENERAL ELECTRIC DISHWASHER

Model PDT715SYN5FS

Near New Hartford, Connecticut 06057

Ruben C.

Job Details: 09/10/2024

Replaced panel tested operation normal ran cycle normal wash Im normally

We serviced a

SAMSUNG REFRIGERATOR

Model RF268ABBP

Near Southwick, Massachusetts 01077

Mike K.

Job Details: 09/10/2024

"Removed old evap cover and steamed clear ice build up. Replaced evap cover and verified fan operation. There is a second thermistor in n evap, though couldnt be found on parts list. If reoccurs would unite for second thermistor."

We serviced a

WHIRLOOL RANGE

Model WFE320M0JB3

Near Westfield, Massachusetts 01085

Mike K.

Job Details: 09/10/2024

"Light, cook time and delay start buttons not responding. Live roaches on control. Explained we will not repair."

We serviced a

SAMSUNG DRYER

Model DV448AEP/XAA

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 09/10/2024

6602-001655; ordrng 1 DC93-00634A (Idler) and 1 Lb1655 (Belt)

We serviced a

SAMSUNG REFRIGERATOR

Model RF260BEAESR

Near Northampton, Massachusetts 01062

Mike K.

Job Details: 09/10/2024

"Unit is leaking in rf section gathering under deli tray. Forming ice sheet. Back wall was wet and water stains on lower left corner of evap cover. Pulled unit out and drains are clear. Quoted for clearing ice/drain.Pulled everything out and removed cover, drain only had a little ice on it and was not clogged, steamed and ran water down it and verified reaching drain pan.Has a lower filter assy, icemaker not, no water dispenser on unit. Could not advance icemaker, but pulled out filter assy and no water or stains under or on assy. Cleared out ice sheets and water under deli pan. Cs to monitor if leaks occur again."

We serviced a

KENMORE WASHER

Model 40272900

Near Northampton, Massachusetts 01060

Mike K.

Job Details: 09/10/2024

"Water in drain pan. Stacked unit, no holes found leak n boot, took off sprayed by and checked internally and no leak found there. Was able this slide unit enough to remove back cover.. ran normal cycle. Went through fill and into agitate, let run for several minutes. No leak found other then a couple drops from hot supply line connection. Some signs of past leaking (stains/ water mark)out front by door, likely from the unclean door glass, but not leaking in testing. Ran quick wash, all functions tested and unit not leaking . No active leaks found."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Cheshire, Connecticut 06410

Jimmy R.

Job Details: 09/10/2024

Checked over unit and found left fridge door not closing or opening properly found mullion strip upper hinge broken causing it to stay open no not close. Unit will need new mullion will order part was out of stock advised once in we would call for return visit ; ordrng 1 W11455378 (Mullion)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC1

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 09/10/2024

"Installed new dispenser and ran washer threw a filling and drain cycle found no leaking and unit washing to specs, ran diagnostics and all functions are working to factory specs"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model LFTR2045VF3

Near Waterbury, Connecticut 06705

Jimmy R.

Job Details: 09/10/2024

"Tested unit and found fridge section cool and freezer cold but not moving any air, checked evap fan motor and found 120v going to fan but fan not coming on. Tried to jump start motor but still no operation will have to order new fan motor. Parts tentative p/a ; ordrng 1 5304530651 (Evap fan motor), states that autho needed"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW1

Near Gold Hill, North Carolina 28071

Jenn F.

Job Details: 09/10/2024

"Complaint makes a thumping noise randomly throughout all cycles. Customer has a recording but the recording is more vibration noise then thumping. Ran dryer with a load of clothes. Secured motor. Replaced the idler, rollers and belt. Tested ok. Advised customer about normal operation noises. ; used 1 4392065 (DRYER REPAIR KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Salisbury, North Carolina 28146

Jenn F.

Job Details: 09/10/2024

"Complaint ice maker will not cycle. Found power to the ice maker, motor not turning. Replaced the ice maker. Cycled. Tested okay. Customer to discard the first few batches of ice and then allow 24-48 hours for normal operations/full bin; dspstn on spec-tagged invntry: 1 WPW10300022 ICE MAKER , used 1 W11700250 (ICEMAKER) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model GU2300XTV80

Near Salisbury, North Carolina 28147

Jenn F.

Job Details: 09/10/2024

"Complaint the dishwasher will run but not clean the dishes. Ran diagnostic, no stored error codes. Found the chopper not engaging. Secured the chopper. Ran diagnostics, tested ok."

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WTW5057LW0

Near Farmington, Connecticut 06032

Chuck M.

Job Details: 09/10/2024

"Customer complaint is that washer made a screeching noise as if the belt needed to be tightened. Ran automatic test cycle and no noise found. Inspected gear case,belt and cam. No problem found. Tested washer with small load on Quick Wash. Customer stated the noise is a quick screech that can be heard upstairs usually going into spin. Replaced belt. ; used 1 W11239857 (BELT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ10

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/10/2024

Installed new freezer door and tested fine.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Windsor, Connecticut 06095

Gary V.

Job Details: 09/10/2024

"Installed main acu, ui panel and rotor and stator, cycled thru and tested fine."

We serviced a

KITCHENAID RANGE

Model KFDC506JSS01

Near South Windsor, Connecticut 06074

Gary V.

Job Details: 09/10/2024

"Techline Sr7739494330, Inspected and found oven vent in front of unit under control panel is venting tremendous moisture while baking, getting control panel wet and also dripping on floor, took pics, called techline and explained problem again, they advised covering food while baking. No service can be done to this unit to solve this."

We serviced a

WHIRLPOOL RANGE

Model WFES3030RS0

Near York, South Carolina 29745

Mitch H.

Job Details: 09/10/2024

"Checked and tested oven door. Found door not closing properly. Removed door, checked and found left side hinge bent. Ordering both door hinges.; ordrng 1 WPW10299225 (Hinge) and 1 WPW10299227 (Hinge)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near York, South Carolina 29745

Mitch H.

Job Details: 09/10/2024

"Tested washer and found unit would spin but not agitate. Entered diagnostics, no stored error codes. Ran manual test for agitate, can hear actuator buzzing but not shifting. Checked under washer found significant amount of oil on pulley, belt and other components. Replaced actuator from t/s in an attempt to make washer useable until return visit. Still would not shift. Will need gear case and related parts. Requesting P&A for gear case, cam, and belt, agitator and extra time. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WPW10006384 (Belt) and 1 W11454741 (Gear case) and 1 W10721967 (Cam) and 1 WP3951744 (Agitator) and 1 2Xtime (2X time), used 1 W10913953 (Actuator) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL04

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/10/2024

Customer complaint unit not working icemaker not making ice in door icemaker door icemaker test test timed out replaced icemaker from pre-truck stock now passing try to fill with test 97 valves cuts on for one second and no water is dispensed. Checked waterline at top of door. Waterline is not frozen over inside of door and no water coming to door ordering valve schedule. Return call for Friday.; ordrng 1 W11567408 (Valve)

We serviced a

WHIRLPOOL MW/OVEN COMBO

Model KMHS120KPS01

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/10/2024

Returned to install controlBoard. Verified light working now.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Stanley, North Carolina 28164

Ryan S.

Job Details: 09/10/2024

Returned to install parts ordered. Installed new thermostat as ran unit . No burn smell and unit working as designed. Verified proper operation.

We serviced a

GE REFRIGERATOR

Model PYE22KSKLSS

Near Denver, North Carolina 28037

Ryan S.

Job Details: 09/10/2024

Customer complaining refrigerator not cooling as needed. Found refrigerator fan not working quoted for repair collect via credit card. Scheduled return call for Friday 12 to 4.; ordrng 1 WR60X35205 (Fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Canterbury, Connecticut 06331

Amanda R.

Job Details: 09/10/2024

When calling to give eta customer canceled appt

We serviced a

AMANA REFRIGERATOR

Model ABB1921BRW02

Near Brooklyn, Connecticut 06234

Amanda R.

Job Details: 09/10/2024

Both freezer and ff door gaskets ripped needs both white door gaskets replaced valve ; rqstng P&A on 1 WPW10443311 (Gasket) and 1 WPW10443309 (Ff gasket)

We serviced a

LG DRYER

Model DLE7300VE

Near Killingly, Connecticut 06239

Amanda R.

Job Details: 09/10/2024

Replaced control and thermal fuse checked venting outside flaps stiff to open manually opened and showed customer started normal cycle without energy sAver completed normally

Contact Us Today

About Us