Cx complaint that the unit is making a rattling noise while it runs. I inspected the unit and confirmed the complaint. I found the right rear roller was loose. The triangle lock pice was not in place allowing the wheel to move a lot. I secured the triangle piece and test d the unit for the cx. The unit is working as designed.

"Tested unit and ran a diagnostics cycle found errors F8e2 f6e4 found water filling but no wash motor running, checked voltage to motor and 120v present sump&motor faulty. Replaced motor and ran unit threw a wash cycle checked all operations and unit is now working to specs ; used 1 W11085683 (MOTOR/SUMP) from stock"

Replaced module still getting f12 code called techline ordering burner coils per techline 7736696110 ; ordrng 1 W11672508 (Center front burner) and 1 WPW10396549 (Right rear coil) and 2 WPW10396548 (Left rear and right coils)s

"Tested unit due to customer having issue with unit spinning out towels washer leaving them wet at end of cycle, ran diagnostics and found no errors ran a self test cycle and found when unit would shift into a cycle it would bang and hang up then release and shift, checked actuator and found hanging up causing issues with washing. Replaced actuator recalibrated machine and ran a spin and wash cycle, all operations now working to specs ; used 1 W10913953 (Actuator) from stock"

Customer complaint is that right front dual burner was not heating properly. Inspected and found infinite was possibly sticking. Tested and burner is working properly. Switch checked ok.

Checked unit getting e5 code on test 56 bad thermistor on ice maker ordering ice maker ice maker is under warranty; ordrng 1 W11658802 (Ice maker)

Replaced controls and fans tested operation normal no error codes tested to 350 degress working normal

Checked unit found mullion at bottom is separating from cabinet Called techline sr 7736691728 putting in for exchange review

Found motor mounts damaged causing loud noise. Replaced motor and tested all checks ok. ; used 1 279827 (MOTOR) from stock

Washer leaking. Found hole in drain hose. Needs new. Customer will replace.

Unit not cooling found weak frost pattern frost only on top rung. Needs new compressor and system leak checked. ; ordrng 1 W10507884 (Compressor) and 1 Xtratime (Xtra time)

Washer not draining. Found pump hot. Replaced and tested washer working fine but pipe drain hose attached to is backing up and leaking. ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

Icemaker only making 1 batch a day. Found temp setting below recommended setting. Changed settings. This should help with better ice production. Will order new icemaker. ; ordrng 1 W11546935 (Icemaker)

Water not draining. Found broken wire at drain pump. Repaired wires and ran self test found lid clicking and not locking. Needs new control and lid lock. ; ordrng 1 W11513248 (Lid lock) and 1 W11643701 (Lower harness) and 1 W11626074 (Control)

Installed new hub and washplate ran calibration then self test all checks ok.

Complaint dryer will not start. I found door switch had failed internally. Replaced door switch tested operations. Everything is now working properly. No additional issues found with dryer today. ; used 1 WPW10569603 (DOOR SWITCH) from stock

"Complaint washer not spinning clothing I found F8 E1 error code. No fill long fill error code. Also Phone F7e7 Error code. I found actuator arm had failed. I replaced actuator. No additional issues found with washing machine at this time I found hot water valve was turned off. Customer was running washer. Machine in hot wash with valve turned off. Customer says he only uses cold water wash. This model Hass to have both hot and cold water valves. Turned on for proper functionality of the washing machine. No additional issues found with washing machine at this time. drive belt is tight no slippage of the drive belt cam has a slight rattle, but no issues with the cam. ; used 1 W10913953 (ACTUATOR) from stock"

I found microwave installed to tight causing cabnitry to vibrate I loosened top mount screws vibration and fan noises are all normal noise now no abnormal noises being generated I shows customer how when unit is operating you can feel vibration occurring from right side of microwave normal vibration. Microwave is heating fine fan is operating fine. ; dspstn on spec-tagged invntry: 1 W11441128 BLOWER MOTOR and 1 WPW10693025 MAGNETRON

I replace the valve burner head office holder assembly first the center burner tested operations inspected using soapy bubbles. No leaks found under pressure. Everything is working properly. Flame is no longer going out between low and medium when turning the knob when gas is ignited. Everything working properly

Installed control and programmed. Advised customer to allow time for unit to stabilize and reach proper temperature.

"Checked over unit and found when fridge would come on calling for cooling unit would make a loud noise coming from back of machine, removed rear cover and found fan blade had slid down hitting house making loud noise, adjusted fan but it wanted to keep sliding down shaft added some tape to stop from sliding will order new fan blade,fan motor and baffle ; ordrng 1 W11127829 (Fan motor) and 1 W11204896 (Fan blade) and 1 WPW10570380 (Baffle)"

"When arrived found unit had stopped cooling and only lasted for 2 days then warmed right up, removed both fridge and freezer evap covers and checked for leaking with uv light found fridge evap leaking at crimp on evaporator this caused unit to stop cooling. Replaced fridge evap,solenoid and compressor filled unit with 6 oz 134a and checked cooling, found unit now frosting up and working to specs"

"Checked over machine and found unit would not start a wash cycle due to lid not locking found lid strike broken off in lock causing issue, replaced bad strike with new and recalibrated machine ran wash cycle and all operations now working to specs ; used 1 W11457841 (STRIKE) from stock"

"Installed new glass top due to silicone on old coming apart, cleaned glass top and top now looks good and all functionings operating to factory specs"

"Tested unit and found both sections cooling but not cooling to correct temps, checked evaporator for frost and found weak frost pattern checked compressor and unit is running but super hot to touch. Found unit kicking off on an overload causing unit to work and not work compressor is starting to fail. Checked doors and found gasket not sealing on top left and bottom of fridge door found door had dropped not allowing seal to touch cabinet, will order new compressor kit,couplers also shims and silicone for doors, parts tentative due to compressor a special order advised when karts are in we would call for return visit advised customer fridge will work the same and stay cooling ; ordrng 1 W11580057 (Compressor kit) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 WP99003172 (Silicone) and 3 WP2258681W (Shim)s and 3 WP487576 (Washer)s and 2 WP489467 (Washer)s"

Complaint that the range is making a buzzing noise from the front section where the knobs are at. Found no issues with the noises. Found no loose wiring. No error codes nor issues during diagnostic test. Mentioned to the customer to keep an eye on the stove.

"Complaint that the unit is not cooling properly. Found evap frozen over. Went through diagnostic test, heating element is working properly, evap fan working properly but found bad control board as found in service pointer control board needs replacing. Refrigerator still under warranty. Technical Service Pointer #: W11642483 Rev C; ordrng 1 W11546609 (Control Board) and 1 WPW10384183 (Thermistor)"

Replaced all parts and dishwasher running normal. Great water coverage.

Quoted customer on new UI and mullion plus labor. Water droplets collected at UI from moisture buildup and panel is not responsive. Sent quote customer will think about it.

Found dishwasher not level and the top of door hitting countertop. The installer was using the door to secure the dishwasher because there are no mounting brackets on top of dishwasher fastened to countertop the dishwasher is tilting forward. Also the dishwasher front legs are on shims and the left front leg was not on at all. I put leg back on shim and leveled off dishwasher. I have run test cycle on dishwasher and no components are leaking or showing any signs of leakage. I advised the customer the dishwasher has to be mounted properly or it will continue to tilt forward and the left leg could come off shim dropping left front down causing a possible leak.this will be a install and instruct one time education. Found a lot of soap in dishwasher removed all excessive soap from tub advised customer to cut soap in half. I also advised her to contact installer and have them come out and properly install dishwasher for warranty purposes and water damages.. unit ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 WPW10524469 GASKET

"Found left front side of fridge was raised much higher than right. Upon inspection I found the floor is not level allowing the fridge to bobble around and not fit securely to the floor, that is why its raised so high on one side.I advised customer of the situation with the floor by pulling out the fridge and showing her it was stable on that part of the floor and when pushed back to its resting place the bobbling started again. I did level off the fridge so doors were even. Customer said they would shim the floor in back where fridge sits. Unit ran and checked ok(Call complete)"

"Cx complaint that that the unit is not starting cycle. I inspected the unit to confirm the complaint. I found error codes: f7e1 f7e7. I ran manual spin and agitate, the actuator did not move at all. I replaced the actuator and tested the unit for the cx. The unit is working as designed. ; used 1 W10913953 (Actuator) from stock"

"Replaced UI housing unit filled,washed,and drained checked all components of dishwasher every operating normally. Also installed both door hinges to resolve scraping noise. Showed the customer all operations are normal. Unit ran and checked ok(Call complete)"

"Inspected and found wire terminal and connections for ff fan assy rusted and corroded, unit not repairable by us, liability issue."

"Inspected and found freezer door out of alignment and not closing properly, replaced shims in door and hinge and cycled, tested fine.; used 3 WP488881 (WASHER) from stock"

"Inspected and found agitator dogs stripped and lid switch broken, processed cc for repair, but customer declined repair,. Called office and spoke with Crystal and gave cc number for credit of $229.70. Customer will call if wants repaired."

"Inspected and found evaporator packed in frost and ice, unit no longer defrosting, cycled thru diagnostics and main acu no longer sending voltage for defrost, will submit estimate and call. Customer said she will have unit defrosted for return trip.; rqstng P&A on 1 WPW10316428 (Heater) and 1 WPW10384183 (Freezer thermistor) and 1 W11357371 (Control box)"

Found door panel delaminating. Order and replace panel. ; ordrng 1 W11416788 (Panel)

Adjusted refrigerator legs to closer gap. Took pic.

Installed door and badge. Checked ok.

Cust cancelled service did not know she would have to pay additional labor

"Customer complaint of unit leaking from the bottom, customer disconnect water and pull unit out. I flip unit onto the back and look underneath the sump. The sump is leaking from rubber gasket connected to the motor. Part order or return service tentative P/A.; ordrng 1 W11085683 (Sump motor)"

"Check unit as per customer making noise, ran unit and unit making grinding noise. Take unit apart and found drive belt pulley defective, replace pulley, vacuumed and put unit back together then check unit working to specs.; used 1 279640 (Pulley) from stock"

"Check unit as per customer for noise, check basket inside tub before ran spin cycle basket very loose. Ran drain and spin cycle and unit making noise like train on track. Customer decline transmission tub repair not cost effective."

"Check unit as per customer complaint unit making noise, ran unit into drain and spin no noise unit works fine. Ran wash cycles unit fill and start to agitate unit makes grinding noise, check roaster, clutch and motor all check ok, unit needs transmission and customer undecided at this time."

Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)

F6E2 communication error. Could not run diagnostics cycle or calibration. Could not run any cycles at all only have access to error codes. Quoted customer on new UI panel and install and he decided to go with a new washer.

Put some clothes in washer Then put into diagnostics and there were no fault codes present. So I put unit on normal cold wash load and found cold water solenoid completely stopped up with debris. To much in there so I just replaced water valve part# W11165546. I also calibrated the tub to make sure it was sensing proper weight. Unit ran and checked ok(Call complete); used 1 W11165546 (Water valve) from stock

"Unit not cooling in rf or fr. Unit was unplugged on arrival. Plugged in and went into diagnostics, verified sensors passing, damper working, compressor/fans working. Unit still had build up on Evap cover, took off and Evap clogged. Put into defrost and nothing, steamed clear connectors and found brown lead pulled out of connected with slight pull, reinserted and verified voltage coming to heat element. Defrosted fine.Steamed rest of Evap clear.Cs to monitor, if reoccurs order harness and heater."

"Unit forming ice and leaking in bottom of freezer, clogged Evap drain, attempted to steam clear and would not, removed rear drain and found clogged, was able to clear. Cleaned up water/ice and unit draining properly. Fr door not closing and sealing fine."

"Found unit leaking from tub seal and gearcase noisy during spin cycle. Unit will need new gearcase, belt, hub, actuator and clutch. Will submit for authorization and call to reschedule ; rqstng P&A on 1 W11454372 (GEARCASE) and 1 W10528947 (HUB) and 1 WPW10006355 (ACTUATOR) and 1 W10721967 (CAM KIT) and 1 WPW10006384 (BELT)"

"Confirmed purchase date and took picture of receipt. Entered diagnostics, found long fill errors. Checked valve, operating properly. Customer only has hot water coming in, no cold water to washer. Advised customer that washer must have both water lines connected and working. All washer components operating properly."

"Found motor jammed and gunked up. Unit is about 20 years old. Advised customer motor needs replacing and to keep unplugged because the motor was smoking when attempted to test unit. Quoted him on parts and labor and he has decided to do the repairs himself. Called safety to document findings, After 20 minutes on hold I could not get through hung up."

Found unit getting power but control dead. Will order new control.; ordrng 1 W11543994 (Control)

Sr 7736687365 checked unit found error for clothes being in unit while clean wash cust said they had on drain an spin tried out unit working normal might had in between on dial

Installed new suspension ran wash cycle unit is fully operational.; dspstn on spec-tagged invntry: 1 W11130362 SUSPENSION

Ice maker was turned off before the customer went away for vacation. Has not made ice since turning it back on. E0 no ice maker error codes. Ran test 57 ice maker cycles complete. Ran test 45 ice maker filled with water. Ran test 36 to test ice fan. Tested ok. Customer to allow 24-48 hours for a full ice bin.

"Retuned to install hinges, installed hinges and door now operating correctly. Verified proper operation of the unit."

"Unit was. It in apartment 5003E it had bee, ,over to the Maintenance shop. Added maintenance guy to numbers in attention note for when tech comes back. Plugged unit in and compressor kicked out. Replaced start device and compressor started but compressor sounded really bad and kicked out after 2 minutes. Needs compressor unit is r600. Ordering compressor with couplers, filter drier with couplers and process tube, 2xtimeframe. Informed customer office will call to schedule return call when parts come in. Unit is under 60month extended warranty for compressor repair. Talked to receptionist about needing trip fee for call. She said she will talk to her boss to collect the trip fee or find the receipt. She cant make payments she will have to talk to her boss to call corporate about the situation. told her to call office to pay for job or talk to office about situation. Could not collect payment on site. ; rqstng P&A on 1 W11370574 (Compressor) and 1 W11504415 (Compressor partA) and 1 W11504431 (Compressor partB) and 1 W11506619 (Compressor partC) and 1 W11109499 (Filter drier) and 1 W11504445 (Drier partA) and 1 W11504449 (Drier partB) and 1 W11506635 (Process tube) and 1 2xtimeframe (2xtimeframe)"

"Customer complained unit was too cold, took temps and ref was 25° customer didnt use unit much so showed customer how to fix settings to make refrigerator warmer. With air valve via max to min setting, and with computer control settings, via snowflake symbols. Customer is 100years old and opulent understand Manuel. Informed him unit is working as designed and set unit to cut off a little sooner so the refrigerator wont get as cold and showed him how to set unit himself now. Verified proper operation."

Replaced part and unit running normal. Did two diagnostic test and a calibration test. ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT

Complaint that the unit upper rack. Found broken rail. Replaced part with TS. Unit working normal.; used 1 W11259786 (TRACK Right) from stock

Complaint that the unit will make ice and stopped working and now they get no ice. Ran diagnostic test and ice maker did not run. Tried to turn but would stop. Will order parts for a return visit.; ordrng 1 W11546935 (Ice Maker Kit)

Checked unit ran diagnostics normal no abnormal noise from unit no error codes in memory tested normal could not duplicate any noise

"Sr 7736685196 told by techline to seal bottom mullion which is away from liner but also found thermal fuse on harness for heating elelement showing open ordering harness; ordrng 1 W11609822 (Harness), used 1 WP482338 (Adhesive) from stock"

Found wire loose on ignitor reattached wire to ignitor checked all components on unit they all were good. Ran and checked unit passed service test. Unit ran and checked ok(Call complete)

"Inspected and found off balance fault, ran calibration and cycled thru auto test and everything passed. Cycled and tested fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

"800-662-3587 commercial techline. Unit needs key to get into diagnostics and clear stuck button code. Button stuck on panel has been fixed, but need to return to reset diagnostics.; ordrng 1 Wpw10114740 (Key)"

"Inspected and freezer door not closing properly and causing frost build up in freezer, adjusted door and cycled, tested fine."

"Removed outer door, replaced panel, reassembled door. Tested dishwasher, all functions operating properly."

"Unit is showing multiple stored F1 E0 display board errors, unit also has a sticking broil relay on the upper oven causing the unit to heat continuously. ; ordrng 1 W11600643 (Display) and 1 W11448962 (Pcb)"

Units center rear burner is intermittently lighting due to a damaged switch quoted 394.68 customer is not moving forward with repair at this time.

"Unit is showing an F9E1 error for failure to drain. Unit has a load of water and clothes in it. Canceled cycle unit is not draining. Found units drain pump harness to be broken. Repaired harness unit starts draining immediately. However given the length and material of the remaining harness it will not last long. Ordering new harness.; rqstng P&A on 1 W11568984 (Main harness), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"

Units freezer door will not open all the way due to frozen door tract slides.; ordrng 1 WPW10284685 (Bracket rh) and 1 WPW10284684 (Bracket LH) and 2 W11265130 (Slide rail)s

"Customer complained unit rack wheel was broke , upon arrival found adjuster wheel on top rack was broken off. Replaced adjusters on both sides from adjuster kit from ts. After installation verified proper operation of rack. Showed customer new adjusters and how to use them. Verified proper operation of the unit. ; used 1 W10712395 (Adjuster) from stock"

"Retuned to install parts ordered, installed new tub, gearcase and Washplate/ agitator. Installed parts and reassemble unit. Found even more evidence of leaking around damaged tub and old gearcase when taking out old gearcase. Ran factory calibration then ran service mode and showed customer unit working with each function. Verified proper operation."

"Customer complained unit wast. Starting, found strike to lid lock broke. Replaced strike from ts. Ran unit to test function and verified proper operation. ; used 1 W11457841 (STRIKE) from stock"

Customer complaint of water hammer noise at the beginning of cycle. Advised her to get quiet pipes from a hardware store as it seems her water pressure is very strong. Functionality of unit is perfectly fine also found no error codes stored.

Found ice lodged on the bail arm not allowing it to move. Ran diagnostic harvest and fill test and unit tested ok. Advised customer to monitor as he should have a fresh batch of ice by the morning.

"Arrived and found dryer would not power on. Checked incoming voltage, has correct voltage. Checked power at board, found no power to board. Ordering harness and user interface.; ordrng 1 W11413566 (User interface) and 1 W11556657 (Main harness)"

"Arrived to replace outer door. Opened box with new door, found it bent and damaged. Put old outer door back on. Reordering outer door.; ordrng 1 W11087377 (Outer door)"

"Lower apartment, back door off of driveway.Unit less then 60 months old per manufacturing date and in service bench. Has a 60 month sealed system warranty.Compressor/fans running, but freezer warm. Removed Evap and ice block in upper right, frost pattern only on first turn of Evap.Ordering compressor , drier and evaporatorOffice to contact customer when parts come in to schedule return 2x time.Left message with landlord explaining issue, had answered when called to let know we were coming, but did not answer when contacting on findings. Left message Explaining part/labor covered, would be responsible for $129 service call and to either call me or office back to make that payment.Called me back and made service call payment.; ordrng 1 WPW10507886 (Compressor) and 1 2xtime (2x time) and 1 W10570565 (Evaporator) and 1 W10669573 (Drier)"

"Unit under 1yr wp warranty., took photo of receipt.Starts intermittently. Was able to recreate, start button intermittently failing. Ordering console; ordrng 1 W11627509 (Console)"

"Inspected and found drain pump noisy and replaced, cycled, tested fine.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"

"Inspected and found main acu getting proper voltage but washer not starting, quoted for electronics repair, she will call. Unit is stacked in closet but should be able to repair from front."

"Installed tub and shocks, ran test and tested fine."

Checked unit found getting condensation at ice door flap staying open slightly ordered door flap left reservoir with cust; ordrng 1 W11423782 (Door sepatator)

"Inspected and found coin fell down into door latch binding door from closing, removed coin and cycled, tested fine."

"Installed new main acu, ran calibration and cycled, tested fine."

Installed new damper door in fresh food section due to noisy gears and fluctuations in temperature. Also installed new right side deli drawer end cap due to broken pivot hinge for cover.

Found unit has a bad main wash pump and would need a new sump assembly. Quoted $229.99 for new sump W11025157 and $249 labor charge. Customer declined repair at this time.

Customer complained of left front burner cutting off and the right front burner when on and set to high or low the back right burner continued to spark. Customer said none of the others were sparking just that one. I NEVER got the problem to duplicate itself while I was in the home. I told the customer since the unit was brand new and she was nervous about the situation I told her we would go ahead and replace the spark module. Customer will be scheduled for 26th am.; ordrng 1 WPW10475149 (Spark module)

"Found blower wheel loose on motor shaft and blower wheel insert stuck on motor still. Will need new motor and blower wheel. Will submit parts for approval and return to install when approved. ; rqstng P&A on 1 FSPWP697772 (Wheel, blower) and 1 W11549461 (Motor, dryer)"

Found unit running and cooling. This indicates that the compressor is functioning correctly and not locked up. DID NOT INSTALL COMPRESSOR. Replaced main control due to temperature fluctuations in the freezer. Refrigerator temperatures are okay and consistent.

"Found unit not defrosting due to bad wiring harness in freezer. Brown wire not staying in the terminal protector. Will need new freezer harness. ; ordrng 1 W11650660 (Harness, heater)"

Replaced all parts and turned power back on to unit powered up cntrl and unit is now running and operating to specs ; dspstn on spec-tagged invntry: 1 W10518394 HEATER and 1 W10876537 DRAIN PUMP

"Tested unit and found ice maker had fallen down inside machine, reattached ice maker and cycled found ice maker would not fill with water tested voltage at water valve when ice maker would call for water and found 120v and no water and valve not coming on unit needs new valve will order, parts tentative p/a ; ordrng 1 WPW10279909 (Valve)"

Found unit not cooling in fresh food section due to evaporator fan not running. Unit will need new evaporator cover with fan assembly. ; ordrng 1 DA97-12608A (EVAP COVER)

"Ran unit on a quick cycle and machine washed ok this time but customer says problem is erratic. Called tech line and they recommended replacing slider. SR#7735448755. Customer will be away all of next week, will need to be rescheduled.; ordrng 1 W10734521 (slider)"

"Tested unit and found washer would not spin clothes out at end of cycle unit would just sit there and then shut done, ran diagnostics and found error F8e1 long fill, let unit run threw a self test and cold water inlet not letting water in fast enough causing unit to shut down and never spin out clothes. Checked filter and found plugged solid with sediment, cleaned filter and recalibrated unit ran wash cycle and unit is now filling and operating to specs"