We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Holyoke, MA 01040
Mike K.
Job Details:
09/07/2023
"F0e5, only error message error in history. Ran diagnostic test fine. Only having issues with sheets. Explained balancing and cycles, ran rinse and spin with sheet, balanced load and spun out fine"
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Prospect, CT 06712
Jimmy R.
Job Details:
09/07/2023
Installed new left and right side rails checked sealing and cooling found all operations now working to factory specs
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS1
Near Somers, CT 06071
Gary V.
Job Details:
09/07/2023
"Inspected and found when powering on and starting unit will start filling with water and pump will come on then continue to fill and then cycle will cancel itself and drain water then shut off with no fault codes coming up. Ordering water inlet, wash pump and optical eye, control has already been replaced.; ordrng 1 W11416362 (Wash pump assy) and 1 W11410464 (Optical eye) and 1 W11535094 (Water inlet)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM12
Near Fort Mill, SC 29707
Mitch H.
Job Details:
09/07/2023
"Tested ice maker in diagnostics, found E2 error. Cycled ice maker, would not complete cycle . Replaced by ice maker. Retested, cycled and returned to home position correctly. Tested valve, activated and filled properly.; used 1 W11577195 (Ice maker) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model krfc704fps05
Near York, SC 29745
Mitch H.
Job Details:
09/07/2023
"Tested and cycled ice maker in diagnostics. Cycled and returned to home position correctly. Ran thermistor test, ice maker thermistor out of range. Tested fill valve, and got fill fail error. Ordering ice maker assembly and valve. ; ordrng 1 W11557001 (Ice maker) and 1 W11567408 (Valve), dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Simsbury, CT 06070
Ruben C.
Job Details:
09/07/2023
Ordered wrong part charged additional 99.64 plus tax for lid returning wrong part; ordrng 1 W11256781 (Lid)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS1
Near West Hartford, CT 06107
Ruben C.
Job Details:
09/07/2023
Replaced control vent and gasket ran cycle tested operation normal cust will try a full load to check if any issues
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269FRZ00
Near West Hartford, CT 06119
Ruben C.
Job Details:
09/07/2023
Closing ticket wrong serial number Needs both gaskets W10830048 left hand grey W10830055 right hand grey cust must contact contract
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Bristol, CT 06010
Ruben C.
Job Details:
09/07/2023
Checked unit found motor running slow replaced capacitor tested operation normal ran drain And spin normal; used 1 W11395618 (Capacitor) from stock
We serviced a
WHIRLPOOL DRYER
Model LER6611LQ0
Near Lexington, NC 27292
Vincent O.
Job Details:
09/07/2023
Installed new heater and tstat. Tested and verified proper operation. Unit heating properly. All functions check ok. ; dspstn on spec-tagged invntry: 1 279838 ELEMENT and 1 WP3977767 THERMOSTAT
We serviced a
MAYTAG LAUNDRY CENTER
Model MVW6230HW3
Near Cheshire, CT 06410
Jimmy R.
Job Details:
09/07/2023
"Ran washer and found when unit would agitate it would start making a loud grinding noise, checked Gearcase and found actuator not advancing fully causing cam to grind and make the loud noise. Replaced cam kit and actuator ran a calibration cycle and a wash cycle checked all operations and unit is not working to factory specs ; used 1 W10913953 (Actuator), and 1 W10721967 (CAM KIT) from stock"
We serviced a
LG REFRIGERATOR
Model LRDCS2603S/00
Near Dudley, MA 01571
Angel R.
Job Details:
09/07/2023
"Found compressor has not been on for several days. Tested for voltage to compressor, getting 120. Cooling fan is running, condenser was completely covered in thick dust. Could hear start device trying to kick compressor on. Advised customer to call LG about coverage on sealed system and a company to do the work."
We serviced a
KENMORE REFRIGERATOR
Model ="79571039010"
Near Enfield, CT 06082
Gary V.
Job Details:
09/07/2023
"Inspected and found no cooling at all. Found compressor overheating and no frost pattern. Needs sealed system repair. Quoted for compressor and filter drier plus labor, they will call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/07/2023
Found water dripping from pantry drawer on LH side of fridge. I found the door not sealing properly going to order 3 parts to correct the issue. Part W10832386Part W11397195Part W11409809; ordrng 1 W10832386 (Door gasket) and 1 W11397195 (Hinge) and 1 W11409809 (Hinge)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Catawba, SC 29704
Jonathan J.
Job Details:
09/07/2023
Complaint burning smell causing fire alarms to go off in home black smoke coming from dryer area. I found root cause of smoke is from a thermal event that occured at power receptacle home power supply and power cord welding power cord to outlet receptacle. I inspected entire dryer by means of disassembly no faults or electrical issues found whatsoever with dryer resistance values of element is 9.8 ohm oL to frame all fuses are .2 ohms no motor winding issues found either nor timer issues. File number. 7737272343 file number. Safety file number 7737242577. Customer to replace receptacle and power cord not covered under warranty. We do not do that kind of service.
We serviced a
FRIGIDAIRE RANGE
Model FFEF3016VSD
Near Lincolnton, NC 28092
Mark C.
Job Details:
09/07/2023
Installed new glass however cannot secure the handle dues to stripped screw heads.; ordrng 2 316433303 (Screw)s
We serviced a
WHIRLPOOL WASHER
Model WTW4850XQ1
Near West Hartford, CT 06117
Chuck M.
Job Details:
09/07/2023
Customer complaint is that washer was not working. Inspected and found lid lock was not working. Replaced lid lock and tested. Washer checked ok. Repair was authorized by Kaydon. ; used 1 W10404050 (DOOR LOCK) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW0
Near Coventry, CT 06238
Amanda R.
Job Details:
09/07/2023
Gear case leaked oil all underneath unit replaced all parts operation normal ; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT and 1 W11239857 BELT
We serviced a
WHIRLPOOL RANGE
Model WGG555S0BS06
Near Charlotte, NC 28278
Robert A.
Job Details:
09/07/2023
Cx complaint that the unit is difficult to turn the burners on and off. I inspected the unit tot confirm the complaint. I found the burner knobs are stripped and need to be replaced. I quoted the cx for the 4 replacement knobs. The service call is covered by an authorization code.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HC0
Near Stanley, NC 28164
Mark C.
Job Details:
09/07/2023
Unit is showing a pressure switch error indicating the control we replaced is faulty. Removed the sour water from the unit.; ordrng 1 W11419052 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Stanley, NC 28164
Mark C.
Job Details:
09/07/2023
Units tub is crushed on the top.; rqstng P&A on 1 W11409865 (Yub)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Huntersville, NC 28078
Mark C.
Job Details:
09/07/2023
Installed new ice maker unit is fully operational.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Charlotte, NC 28277
Jeff L.
Job Details:
09/07/2023
Found machine not putting in cold water. Cold water valve was stuck I closed position. Replaced water valve unit ran and checked ok(Call complete); used 1 W11220230 (Water valve) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Suffield, CT 06078
Gary V.
Job Details:
09/07/2023
"Inspected and multiple problems, wash pump shifter no longer shifting, lower washarm port is not holding wash arm in place and upper wash arm clogged, will submit estimate and call with return date.; rqstng P&A on 1 W11085683 (Wash pump) and 1 WPW10455271 (Sump port cover) and 1 WPW10491331 (Wash port) and 1 WPW10448645 (Upper wash)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS0
Near Charlotte, NC 28278
Robert A.
Job Details:
09/07/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Cherryville, NC 28021
Ryan S.
Job Details:
09/07/2023
"Customer complained unit vibrating and shaking too much. Ran high speed spin and unit ramped up to high speed and started vibrating normally, informed customer this is normal operation unit spins a high speeds and will vibrate some when spinning. Ran service mode and all functions working. Verified proper operation unit is working as designed. Informed customer to make sure clothes are evenly distributed to prevent unit from getting off balance."
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/05/2023
"Replaced faulty harness and ran machine thew a diagnostics cycle, unit is now washing and actuator Is advancing threw each cycle. All operations now working to specs"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near East Longmeadow, MA 01028
Roger R.
Job Details:
09/05/2023
"Found unit has an unresponsive control panel that would not pass diagnostic testing. Will need new console. Will order and return to install ; ordrng 1 W11622490 (Panel, UI)"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/05/2023
"Checked over freezer and found unit warm and not running no frost pattern on evaporator, checked compressor and found cntrl not sending flower to turn compressor on, replaced control and unit came on frost pattern build up and started to operate to normal. Advised customer to give 24hrs leaves ice cube tray in freeze to make sure its frozen."
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Windham, CT 06226
Amanda R.
Job Details:
09/05/2023
Dont have wire harness ; ordrng 1 W11529071 (Harness)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Spencer, MA 01562
Chris B.
Job Details:
09/05/2023
Complaint that the unit is making a loud noise while agitating. Found loose nut on the Splutch. Tighten nuts and unit running normal. Ran three diagnostic cycles and no more noise and ran through all cycles with no issues.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Mansfield, CT 06250
Amanda R.
Job Details:
09/05/2023
Lid lock not locking replaced lid lock tested operation normal ; used 1 W11307244 (DOOR LOCK) from stock
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lexington, NC 27292
Vincent O.
Job Details:
09/05/2023
Found blower wheel rubbing on housing cover causing noise during operation. Checked and verified blower not cracked. Order and replace blower wheel and svc kit. ; ordrng 1 W11401018 (Svc kit) and 1 WP697772 (Blower wheel)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Charlotte, NC 28214
Robert A.
Job Details:
09/05/2023
Installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW2
Near Willington, CT 06279
Amanda R.
Job Details:
09/05/2023
Not advancing past rinse checked inlet valves and made sure water pressure was good started rinse and spin went through rinse cycle
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Leicester, MA 01524
Chris B.
Job Details:
09/05/2023
Replaced all parts and unit running normal. No leaks detected. Found bad wash arm broken. Will order part for a return trip. ; ordrng 1 W11545334 (Manifold)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Worcester, MA 01603
Chris B.
Job Details:
09/05/2023
Complaint that the doors are not aligned at the bottom. Found Fresh Food door is not pressed on correctly and not letting it close as it should. Tried taking off excess foam but edge of the panel to door stainless steel way too apart where gasket sits and tried heating up gasket and did not work at all just worsen things. Will need to order new door and gasket. Mentioned to the customer when door arrives to verify if theres no damages. ; ordrng 1 W11037738 (Door SS FF) and 1 W10355582 (FF Door Gasket Grey) and 1 W11223753 (Badge)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Worcester, MA 01609
Chris B.
Job Details:
09/05/2023
Replaced all parts and dryer running normal. Had to break off old blower wheel for motor removal. ; dspstn on spec-tagged invntry: 1 WPW10298258 WIRE HARNESS
We serviced a
JENN-AIR RANGE
Model JGRP436HL01
Near Charlotte, NC 28270
Jeff L.
Job Details:
09/05/2023
Found UI selector knob just spinning the center of knob is bad and needs to be replaced. I took my channel locks and turned the shaft of switch and there was still no operation when by passing the knob. Ordering UI and knob for good repair. Parts have to come from factory office will call when parts come inPart#W11492283Part#W11574360 ; ordrng 1 W11492283 (User unterface) and 1 W11574370 (Knob)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Somers, CT 06071
Gary V.
Job Details:
09/05/2023
"Inspected and found inlet valve failure and quoted for repair, they will call if wants repaired."
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH09
Near Suffield, CT 06078
Gary V.
Job Details:
09/05/2023
"Inspected and found door seals not sealing to cabinet properly and adjusted and tightened, tested fine now."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Stafford, CT 06076
Gary V.
Job Details:
09/05/2023
Completed on other ticket
We serviced a
MAYTAG REFRIGERATOR
Model MBF2258XEW1
Near Wethersfield, CT 06109
Chuck M.
Job Details:
09/05/2023
Customer complaint is that FF section was not cooling. Inspected and found ice buildup on evaporator blocking circulation. Cleared ice and replaced defrost thermostat. Advised customer to allow time for unit to stabilize and reach proper temperature. ; used 1 WP10442411 (BIMETAL) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Wethersfield, CT 06109
Chuck M.
Job Details:
09/05/2023
Replaced hub and tested. Found belt causing squealing noise. Replaced belt and washer checked ok. ; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Glastonbury, CT 06033
Chuck M.
Job Details:
09/05/2023
Customer complaint is that ice machine has not worked since installation. Arrived and found small amount of ice inside. Ice production was in process. Ice is thin and melting. Ordered recirculation pump per service pointer. ; ordrng 1 W11542867 (Circulation pump)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Rock Hill, SC 29730
Jonathan J.
Job Details:
09/05/2023
"People wash machine very loud whenever it spins or agitates. I found gear case, has bolt that had come loose causing up and down play in the lower shaft Causing Popping , noises I secured bolt with blue thread lock ran a DLMS calibration cycle. No additional noises or issues. Found unit is operating normally."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
09/05/2023
"Complaint unit seems to be using too much detergent. I found detergent or so that 2X concentrate was dosing properly detergent being used as a 4X concentrate detergent advise customer and showed customer how to adjust concentrate level recommended setting to 4X or 6X concentrate. I inspected Dispenser and Inspected Floyd Inspected Everything could not find any problems. Unit is not siphoning out Either I suspect also, the customer may be having an out of balance issue leading to excess detergent over shaking out. No error codes and fault history no additional issues found."
We serviced a
KITCHEN AID REFRIGERATOR
Model KRMF706ESS01
Near Fort Mill, SC 29715
Jonathan J.
Job Details:
09/05/2023
Complaint at the beginning of July unit stopped cooling properly went on a 5 week vacation and upon arrival unit did it again. I found freezer temp is -5 fresh food temp is 36 degrees. All leds and controls pre working fine customer thinks freezer door may heave been left open all fans are working fine no abnormal noises no error codes in test 56 unit set at 37 and -5 degrees I reset temps to factory. I cannot duplicate or hear or see any kind of issues today unit is working fine as of now.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Heath Springs, SC 29058
Jonathan J.
Job Details:
09/05/2023
Complaint F8 E4 error code. I found error code. True. I found water had been leaking into drip catch basin. I removed a Water Dryer Pin drodge float. Found door gasket had completely collapsed. I replaced gasket tested operations no additional issues found with dishwasher running express wash cycle. ; used 1 W11483553 (GASKET) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/05/2023
"I replaced the main control. Customer had electrician out and had to have six outlets replaced unit has proper voltage and is properly grounded tested with my tester. I can hear relay will click, but no ignition to bake or broil, clicking or anything. ; ordrng 1 W11162730 (Spark module)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/05/2023
Complaint washer will not do any but chime cannot start a cycle F1e1 f1e2 f3e1 f6e1 error codes in fault history main control sparking when power is connected ui is completely unresponsive but is chiming was able to enter diagnostics for a half a minute before unit became unresponsive again. Im ordering main control user interface and pressure switch for error codes in fault history. Office to call customer when parts come in ; rqstng P&A on 1 W11316246 (Pressure switch) and 1 W11322905 (Control) and 1 W11324037 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS1
Near Torrington, CT 06790
Ruben C.
Job Details:
09/05/2023
Replaced main control and touch panel tested operation normal ran diagnostics normal
We serviced a
WHIRLPOOL WASHER
Model LSQ7533JQ1
Near Avon, CT 06001
Ruben C.
Job Details:
09/05/2023
Checked unit found lid switch broken had given cust labor rate on part being in truck could not change estimate had to order part; ordrng 1 3949247V (Switch)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Avon, CT 06001
Ruben C.
Job Details:
09/05/2023
"Checked unit found damper extremely noisy and gasket torn replaced gasket and damper control tested normal; dspstn on spec-tagged invntry: 1 W10830162 DOOR GASKET GRY , used 1 WPW10594329 (DAMPER CNTRL) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FZDW07
Near Plainville, CT 06062
Ruben C.
Job Details:
09/05/2023
Replaced door and washers tested operation normal door is sealing
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Portland, CT 06480
Jeremy B.
Job Details:
09/05/2023
Washer not spinning out properly. Found worn hub. Replaced and then ran calibration then self test all checks ok. ; used 1 W10528947 (HUB) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT711SMFZ02
Near East Hampton, CT 06424
Jeremy B.
Job Details:
09/05/2023
Installed new light and housing. All checks ok.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC3
Near Springfield, MA 01104
Roger R.
Job Details:
09/05/2023
Checked unit and found unit working normal with no loads and there is no error codes. Recommend trying again and calling if problems persist.
We serviced a
KITCHENAID RANGE
Model KSIB900ESS1
Near Belchertown, MA 01007
Roger R.
Job Details:
09/05/2023
Found unit has a bad transformer inside the wire harness feeding the induction top. Called whirlpool and reported findings and for assistance with part number identification . $129.44. And $239 labor rate W10908894 part number.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Belchertown, MA 01007
Roger R.
Job Details:
09/05/2023
Found unit has F2E2 error code again. Removed power to dishwasher and checked connections at ui panel and main control. Both connections okay. Unit will need a new ui panel again. Quoted $119.73 for panel and $239 labor rate. Customer refused to pay and said she didnt have any form f paying and that we would need to send her a bill. I told her we did not do that but she aSo said she was told it was still under manufacturer warranty but did not have proof of purchase on hand either. I refused to argue with her and called office.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS00
Near Chicopee, MA 01020
Roger R.
Job Details:
09/05/2023
Found LED module in refrigerator ceiling had failed This is the front left light under the ice maker. ; used 1 W10695459 (LED MODULE) from stock
We serviced a
WHIRLPOOL MICROWAVE
Model KOCE500EWH22
Near Tolland, CT 06084
Amanda R.
Job Details:
09/05/2023
Customer has part needed broiler element support broken The home owner was not at home and person thta was there did not want to sign the damage waiver. I have to have customer sign damage waiver because we have to pull unit out ; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near New Britain, CT 06053
Ruben C.
Job Details:
09/05/2023
Had to cancel service cust did not have bill of sale
We serviced a
AMANA RANGE
Model AER6603SMS0
Near Bristol, CT 06010
Ruben C.
Job Details:
09/05/2023
Replaced control tested operation normal ran cycle heated normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Bristol, CT 06010
Ruben C.
Job Details:
09/05/2023
Checked unit found unit is freezing items in ref did not get damper closing replaced damper damper opened and closed; ordrng 1 Wpw10594330 (Damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KSCS25INSS01
Near Huntersville, NC 28078
Mark C.
Job Details:
09/05/2023
Unit is not dispensing water due to a damaged seat on the filter head. Unit is experiencing an intermittent no cool condition due to a faulty condenser fan. ; rqstng P&A on 1 W10124096 (Cond. fan motor) and 1 WPW10121140 (Filter housing)
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS02
Near Huntersville, NC 28078
Mark C.
Job Details:
09/05/2023
Unit move in the cavity due to a lack of mounting points for the cabinet brackets. Instructed customer that unit is designed to be moved so it is safe to use and it has no leaks. Customer will need to contact his builder to address the installation issues.
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Sturbridge, MA 01518
Chris B.
Job Details:
09/05/2023
Complaint that the unit is not cycling through correctly. Found unbalanced load error code. Mentioned to the customer about adequate clothing settings. Ran diagnostic test and calibration cycle. Unit working normal. Ran a quick load with clothes and unit running normal.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Columbia, CT 06237
Amanda R.
Job Details:
09/05/2023
Not advancing past rinse and leaking water into basket WHEN unit is off on well water has sediment clogging screens replaced inlet valves calibrated tested operation normal ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Stafford, CT 06076
Amanda R.
Job Details:
09/05/2023
Added bottom cardboard to under unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Southwick, MA 01077
Mike K.
Job Details:
09/05/2023
"Cs describes temp as too warm at setting 3 and some items freeze at setting 4. Was at setting 4 on arrival.Mid shelf rf is at 38 degrees. Fr at 1. Good airflow when fan kicks on. Some condensation on rf flap and right side door gasket torn. Ordering gasket, control and rf thermostat, though temperatures are normal at this time. Thermistors did pass in diagnostics.; rqstng P&A on 1 WPW10460580 (Door gasket) and 1 W11035836 (Control) and 1 WPW10384183 (Thermistor)"
We serviced a
N/A TEST
Model n/a
Near Springfield, MA 01128
Chris B.
Job Details:
09/05/2023
Drug Screening Appointment
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFG00
Near Charlotte, NC 28210
Jeff L.
Job Details:
09/05/2023
Found unit not level leaning to the left and thats where the water was running from the drain pan. Pulled unit out pan had very little water in it. I leveled unit best I could due to a very unlevel floor. I also noticed infestation (see pics) at this time we can not do anymore to level machine. Cannot advise customer on how to level off machine because they speak no englishFlagging this one for infestation
We serviced a
AMANA DRYER
Model NED4655EW1
Near Kings Mountain, NC 28086
Ryan S.
Job Details:
09/05/2023
"Customer complained unit making a screeching noise. Upon arrival ran unit and heard slight metal screeching noise, customer said it gets worse and didnt hear the slight noise I was hearing. Opened up unit and found drum roller had went bad. Replaced both drum rollers and belt/ belt pully from dryer repair kit in ts. Reassembled unit and ran unit with heat on for while and no noise present. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
KITCHENAID RANGE
Model KFEG500ESS6
Near Shrewsbury, MA 01545
Angel R.
Job Details:
09/05/2023
"Oven door switch needs to be replaced, no longer clicking or shutting oven light off. Will order new one.; ordrng 1 WP9757262 (swtch-lite)"
We serviced a
MAYTAG DRYER
Model mde21pndyw
Near Enfield, CT 06082
Gary V.
Job Details:
09/05/2023
"Inspected and found broken belt, will order and return fri pm slot.; ordrng 1 WP33002535 (Belt)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Mount Ulla, NC 28125
Vincent O.
Job Details:
09/05/2023
Found squealing noises coming from suspension squeaking during spin. Order and replace suspension. Customer also complaining of grinding noises during wash. Also found gearcase leaking oil. Order and replace drive assembly. ; rqstng P&A on 1 W11400156 (Suspension) and 1 W11550891 (Agitator) and 1 W11449841 (Gearcase) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near Manchester, CT 06042
Jeremy B.
Job Details:
09/05/2023
Freezer temps still fluctuating. Found 20in freezer. Pug gauges on found -15 low and 85 high. Called tech support and documented my findings. Recommend replacing evaporator. Was given this reference #7737263560; ordrng 1 W11579351 (Evaporator) and 1 W11504450 (Coupler) and 1 W11506620 (Coupler)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Charlotte, NC 28269
Robert A.
Job Details:
09/05/2023
"Cx complaint that the unit is not drying the dishes. I inspected the unit to confirm the complaint. I found an error code: f7e1. I cleared the code and ran a service cycle. The unit progressed through the service cycle with no issues. I checked to see if heat was produced at the end of the cycle, no heat was produced and I seen damage on the heater element. The element will need to be replaced. The pump filter is deformed as well. It does not sit in position correctly preventing the spray arm from spinning, because it makes contact with the pump filter. The element and pump filter need to be replaced to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 W10518394 (Heater element) and 1 W10872845 (Pump filter)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/05/2023
"Checked and attempted to cycle ice maker, would not complete. Tested valve, found it operating correctly. Also found ice buildup around vent panel. Tested and found heater open. Requesting P&A for ice maker and vent panel. Talked to Mike, parts not in stock. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel)"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Lexington, NC 27295
Vincent O.
Job Details:
09/05/2023
Found roaring noise during spin cycle. Worn gearcase. Order and replace drive assembly. ; rqstng P&A on 1 W11550891 (Agitator) and 1 W11393685 (Gearcase) and 1 W10734521 (Slider)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/05/2023
"Checked and found compressor making a loud buzzing noise. Temps in unit are high, 40 in refrigerator section, 20 in freezer. Control is set to maximum cooling. No frost buildup on evaporator. Ordering compressor and related parts. Parts dont show in stock. Advised that office will call to schedule when parts arrive.; ordrng 1 W11580057 (Compressor) and 1 W11547180 (Start relay) and 1 WPW10662129 (Capacitor) and 1 R600 (R600 refrigerant) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Iron Station, NC 28080
Ryan S.
Job Details:
09/05/2023
Customer complained top rack is broken. Upon arrival found top rack is broke at the left side support where it connects to the rack. Needs new top(3rd level) rack. Informed customer office will call when part comes in to schedule return call . ; ordrng 1 W11612313 (Top rack)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Roger R.
Job Details:
09/05/2023
Unit has a compressor with a locked rotor. Will need to replace compressor again. Will order parts and return. W; ordrng 1 W11574734 (Compressor) and 1 W11109499 (FILTER DRIER-TUBE R600a) and 1 W11504445 (COUPLER) and 1 W11504447 (COUPLER 5/1.8 NR MS00) and 1 W11504431 (COUPLER 7/5 NR MS 00) and 1 W11504415 (COUPLER 8.5/8 NR MS 00) and 1 W11506621 (COUPLER 6 NK MS 00) and 1 W11506635 (COUPLER 6 NF MS SV) and 1 Twotimeframe (Extra time for compressor job)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Charlotte, NC 28216
Robert A.
Job Details:
09/05/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL00
Near Troutman, NC 28166
Mark C.
Job Details:
09/05/2023
Installed new control and panel unit is fully operational.
We serviced a
GE REFRIGERATOR
Model GTS18KHPARCC
Near Longmeadow, MA 01106
Roger R.
Job Details:
09/05/2023
Found unit not getting water to ice maker. Suspect dirty clogged filter. As there was no bypass cap I recommend to replace filter. Is still no ice after replacing filter I would recommend replacing the ice maker. Quoted $$199 for ice maker and $239 for labor if needed. Charged diagnostic fee
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Charlotte, NC 28209
Robert A.
Job Details:
09/05/2023
"I installed the ordered parts and tested the unit for the cx. The unit is still not opening and closing properly. The right side works fine, but the left side rail slips leaving the right side in place when pulled from the left side. The Left rail slide is damaged and needs to be replaced. Im ordering the part for the return visit.; ordrng 2 WP13055901 (Rail slides)s"
We serviced a
WHIRLPOOL RANGE
Model AER6303MFS2
Near Chicopee, MA 01013
Mike K.
Job Details:
09/05/2023
"Complaint of glass top being loose, replaced and and good. Verified burner operation .Authorization A18B040WP1. No service call collected per office notes."
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Holyoke, MA 01040
Mike K.
Job Details:
09/05/2023
Replaced fr light switch and light working properly. Temps good after last repair.; dspstn on spec-tagged invntry: 1 W11384469 LIGHT SWITCH
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Shrewsbury, MA 01545
Angel R.
Job Details:
09/05/2023
"Found line two connection at the terminal block unscrewed and just hanging there, secured it with screw, tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Auburn, MA 01501
Angel R.
Job Details:
09/05/2023
"Found water tube and fitting was damaged in delivery process, will order new tube, fitting, clamp and insert.; ordrng 1 W11292468 (fitting) and 1 WP1106508 (gasket) and 1 W10861184 (clamp) and 1 4387491 (insert) and 1 W10823511 (tube-water)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ01
Near Westfield, MA 01085
Mike K.
Job Details:
09/05/2023
Freezer light out top lights in rf faint flicker. Replaced freezer light and all working now. P&L covered by W11460554 S191AQ .Collected for service call.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, NC 28117
Mark C.
Job Details:
09/05/2023
Installed new pump and control unit is fully operational.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mooresville, NC 28117
Mark C.
Job Details:
09/05/2023
"Unit has broken upper rack and sprayer; rqstng P&A on 1 WPW10340542 (Spray arm) and 2 WPW10082853 (Clip)s and 1 W10803790 (Positioner), used 1 W10712395 (Adjusters) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Davidson, NC 28036
Mark C.
Job Details:
09/05/2023
Unit is not heating due to an open short in the heating element quoted 309.22; used 1 279838 (ELEMENT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Davidson, NC 28036
Mark C.
Job Details:
09/05/2023
Unit is not activating due to a faulty run winding on the compressor.; rqstng P&A on 1 W11574734 (R600 compressor) and 1 W11109499 (Filter dryer)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Lexington, NC 27295
Vincent O.
Job Details:
09/05/2023
Unable to verify complaint. No smell at this time. Cycled unit and verified proper operation. Still no smell after running cycle. Noticed water is cloudy even with no soap or rinseaid present. Possible water supply issue. Also noticed unit appeared to be draining slowly at first. After draining a few times drain line opened up and unit is draining properly. Possible drainage issue. All functions check ok at this time. Nothing we can do about smells.
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Lexington, NC 27292
Vincent O.
Job Details:
09/05/2023
"Found tensioner extremely tight causing friction on drum and motor to over heat. Checked and verified no obstruction to drum. Or blower. Unit will need new spring, idler, motor. Ordering rollers due to thumping noise that was not corrected when drum replaced. ; rqstng P&A on 1 W10837240 (idler pulley) and 1 WPW10446781 (idler spring) and 1 W11549461 (Motor) and 2 WPW10314173 (Rollers)s"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Fort Mill, SC 29715
Mitch H.
Job Details:
09/05/2023
Tested and ran diagnostics. Found F7E5 shifter error. Removed and replaced slider. Ran calibration then ran diagnostics cycle. All functions test good and operating properly.; used 1 W10734521 (Slider) from stock