Service History 325 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Davidson, NC 28036

Vincent O.

Job Details: 06/26/2023

"Found new compressor did not come with inverter as shown in breakdown. Also found 3way valve grinding during operation. Ordering inverter and 3way solenoid. Please call when parts arrive. ; ordrng 1 W11506421 (Inverter) and 1 W11574310 (Valve), dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Charlotte, NC 28210

Jeff L.

Job Details: 06/26/2023

"Found both doors not sealing properly to frame allowing moisture to collect on the mullion and around the frame where to door gaskets sit. I removed all moisture with dry towel and heat treated the door gaskets they are holding better, but I feel they best way to completely resolve this issue is to replace both door gaskets.; ordrng 1 2159074 (Freezer door gasket) and 1 2159075 (Fridge door gasket)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Gastonia, NC 28052

Jeff L.

Job Details: 06/26/2023

Found heater element burnt into also found dryer vent pinched off. I replaced heater and did a components check all are working normally again. Tested unit on time dry and auto dry unit was operating normally. Advised customer not to push dryer back any further or the vent would get pinched off again and cause long dry times leading to part failures. Unit ran and checked ok(1) 279838 heater(Call complete); used 1 279838 (Heater) from stock

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Lincolnton, NC 28092

Mark C.

Job Details: 06/26/2023

Customer states unit will not drain or spin. Found unit to be throwing an f8e1 long fill error found units cold water valve to have failed. ; ordrng 1 W11316256 (Valve) and 1 W11316246 (Switch) and 1 W11456953 (Hose)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Torrington, CT 06790

Martino S.

Job Details: 06/26/2023

"Check unit as per customer ice buildup on freezer bottom cavity, too cold in fresh food. Remove evaporator cover and determine drain is clog and thermistor on evaporator coil bad. Clean drain tube and replace thermistor and check unit working to specs, customer informed to allow 24-48hrs for temperature change.; used 1 WPW10383615 (Thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waterbury, CT 06708

Martino S.

Job Details: 06/26/2023

"Remove and replace defective auger motor and check dispensing ice, unit working to specs."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Iron Station, NC 28080

Mark C.

Job Details: 06/26/2023

Units interior light and turn table have stopped working. Due to an open circuit caused by a faulty tt motor.; ordrng 1 W10642989 (Tt motor) and 1 WPW10210878 (Fixture)

We serviced a

WHIRLPOOL RANGE

Model WEE745H0LZ3

Near Charlotte, NC 28205

Robert A.

Job Details: 06/26/2023

"Cx complaint that the units triple element is not heating fully. The outer and inner element rings are bright but the middle element ring is dim. I inspected the unit to confirm the complaint. All other burners eye are bright and light fine. The element is getting 243v, it cycles on and off as well. I called techline to document the issue and get a 2nd opinion. They concluded that the triple element is working as designed. The 3 tiers of the element pull a certain amount of wattage causing the difference in glow brightness. The unit is working as designed.Sr7736710273"

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEYM05

Near Wethersfield, CT 06109

Chuck M.

Job Details: 06/26/2023

Customer complaint is that freezer door was not closing properly. Inspected and found screw to cabinet from slide rail backed out. Tightened and tested. Showed customer it works.

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/26/2023

"Came to install spark module ordered by previous tech, installed part and reassembled, ran all burner and all burners working as designed. Verified proper operation"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWBL2

Near Glastonbury, CT 06033

Chuck M.

Job Details: 06/24/2023

Customer complaint is that ice maker not making any ice. Jumped out ice maker and it cycled but did not call for water. Replaced ice maker and it cycled and filled. Advised customer to discard 1st few batches of ice.

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near East Hartford, CT 06118

Chuck M.

Job Details: 06/24/2023

"Customer complaint is that washer would not complete cycle. Inspected and found drain pump wires broken. Repaired wires for temporary fix and ordered drain pump and lower harness. ; ordrng 1 W11643701 (Lower Harness) and 1 W11399437 (Drain Pump), dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HW08

Near East Hartford, CT 06118

Chuck M.

Job Details: 06/24/2023

"Customer complaint is that microwave was sparking at top right corner. Inspected and found diode shorted. Found microwave very greasy behind control and around high voltage area. Replaced diode and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W10210871 HOLDER,LAMP and 1 W11552018 CNTRL-ELEC , used 1 W11256462 (DIODE UNIV) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/24/2023

Customer complaint is that refrigerator and freezer lights were out. Found freezer light the issue. Replaced and all lights are working properly. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/24/2023

"Installed harness, cleared drain and installed separator. ; dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ

Near Windsor, CT 06095

Chuck M.

Job Details: 06/24/2023

Customer complaint is that ice maker stopped working. Jumped out ice maker and it did not cycle. Found ice maker stuck outside of home position. Replaced ice maker and it filled. ; used 1 W10882923 (ICE MAKER) from stock

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Hartford, CT 06105

Chuck M.

Job Details: 06/24/2023

Customer complaint is that washer takes too long to wash clothes. Ran washer on heavy duty cycle and customer asked about agitation being slow. Explained that washer makes adjustments throughout wash cycle. Customer had extra power and extra rinse selected. Explained added Wash features also adds more time. Washer checked ok.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Bristol, CT 06010

Chuck M.

Job Details: 06/24/2023

Customer complaint is that dishwasher is not working. Ran diagnostics and found error code F4e3 wash motor not running. Replaced wash motor and tested. Dishwasher is working properly. Showed customer it works. ; used 1 W11085683 (MOTOR/SUMP) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/23/2023

"Found refrigerator door gasket torn. Replaced gasket. Tested and verified proper seal, all functions check ok."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF577KPS02

Near Charlotte, NC 28269

Mark C.

Job Details: 06/23/2023

"Units deli drawer Ill not stay closed all the way, units freezer door has condensation forming on the top of the gasket, top of the door is abnormally cold indicating poor insulation in the top of the door. ; ordrng 1 W11681455 (Door) and 2 W11233912 (Slides)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Charlotte, NC 28269

Mark C.

Job Details: 06/23/2023

"Customer states unit is not making ice but is dispensing water. Placed unit into forced harvest, display is showing a 23 message for faulty switch or motor. Contacted Techline spoke with rich . Rich states inspect the door harness for damage found multiple broken wires in the harness. States repairing the wires will not resolve the issue and that the door needs replaced. Sr#7736702916 stated customer should call the consumer care to see if they can get any factory support for the door. (800) 253-1301 quoted 1016.73"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Charlotte, NC 28269

Mark C.

Job Details: 06/23/2023

"Units surface light will not activate due to a blown bulb. ; rqstng P&A on 1 W10709921 (Bulb), dspstn on spec-tagged invntry: 1 W11244490 INTERLOCK SP W11245251"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Charlotte, NC 28269

Mark C.

Job Details: 06/23/2023

Installed new suspension rods unit is fully operational.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlotte, NC 28269

Mark C.

Job Details: 06/23/2023

"Customer states unit isnt washing. Placed unit into diagnostic testing. Unit has no stored errors. Ran test cycle unit completes all tests, with no errors unit is fully operational."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Charlotte, NC 28278

Mitch H.

Job Details: 06/23/2023

"Confirmed purchase date and took picture of receipt. Checked and ran diagnostics. No stored error codes. Tested wash cycles, found that both valves operating correctly but that both valves are energized no matter what cycle washer is set on. Ordering control board.; ordrng 1 W11626074 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS3

Near Charlotte, NC 28227

Robert A.

Job Details: 06/23/2023

"Cx complaint that the unit is not heating at all. I inspected the unit and confirm the complaint. I found the units burners and oven do not heat at all. I checked incoming power at the terminal block, it does not have 240 across L1 and L2. I wiggled the outlet, it got good contact and 243v were received and the oven as well as all burner eyes worked. The issue is the wall outlet not the unit. The unit is working as designed. An electrician is needed to resolve the issue."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Mint Hill, NC 28227

Robert A.

Job Details: 06/23/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10882923 ICE MAKER

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlotte, NC 28205

Robert A.

Job Details: 06/23/2023

"Cx complaint that the unit did not fully wring out her cycle containing 1 bathroom floor rug. I inspected the unit to confirm the complaint. I found an error code: f0e1. I cleared the code and ran a service cycle, all components passed with no issues. I suggested to the cx to wash at least 2 items together. I item alone may be difficult for the unit to balance being soaked with water. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28212

Robert A.

Job Details: 06/23/2023

"Cx complaint that the IM is not on and the FC is building heavy ice preventing the door from closing. I inspected the unit to confirm the complaint. I found the ice in the FC built on the rail slide not allowing the door to smoothly close. The rail slides need to be replaced to resolve the issue. I turned the IM on from the UI, it read ice maker off. Im ordering the parts for the return visit. Cx has a deed that states she obtained ownership of the home within a year, appliances came with the home.; ordrng 1 WPW10330991 (Bracket) and 1 WPW10330993 (Bracket) and 2 W11265130 (Rail slide)s"

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WETLV27HW2

Near Charlotte, NC 28206

Robert A.

Job Details: 06/23/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11454741 GEARCASE

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Torrington, CT 06790

Ruben C.

Job Details: 06/23/2023

Checked unit found rollers worn down replaced rollers tested operation normal; used 1 4392067 (Dryer repair) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Brookfield, MA 01515

Chris B.

Job Details: 06/23/2023

Complaint that the unit is leaking water from the bottom back. Found broken drain hose. Will order parts for a return visit.; ordrng 1 W10899966 (Drain Pump Hose)

We serviced a

KITCHENAID RANGE

Model KSGG700ESS1

Near Charlotte, NC 28207

Robert A.

Job Details: 06/23/2023

"Cx complaint that the oven is not meeting or hold set temps. I inspected the unit to confirm the complaint. Th burner head work fine. I tested broil, it work fine as well. However bake does stay lit. The igniter clicks and the flame lights, but it continues to click for a few seconds then the flame and igniter turn off completely. The temp got up to 200degrees, that because the convection element turns on supply heat. I called techline to document the issue. They recommended adjusting the bake burner tube air valve at the neck of the burner tube. It was wide open. I closed it half way and tested the unit. The flame lit immediately on the first click. I preheated it to 350 then 400. The unit is working as designed.Sr7736529666"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Belmont, NC 28012

Robert A.

Job Details: 06/23/2023

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found an error code: f0e2. I checked the bellow and found a sock in the lower part of the bellow blocking the holes for water to exit. There were no tears in the bellow, I did notice residue building on the side of the door potentially creating a surface where water can escape. I ran a service cycle, all components passed with no issue. I suggested for the cx to clean the bellow and inner door where it makes contact with the bellow occasionally. The unit is working as designed."

We serviced a

MAYTAG DRYER

Model MED5630HW1

Near Watertown, CT 06795

Martino S.

Job Details: 06/23/2023

"Check unit as per customer complaint not drying, check vent clean, ran time dry cycle unit goes to a high temp of 198 and a low of 145 continuously cycling at that rate."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Charlotte, NC 28273

Mitch H.

Job Details: 06/23/2023

Checked and found evaporator coil completely iced over and evaporator fan not running. Fan has power. Quoted customer for repair. Collected full amount. Ordering fan motor.; ordrng 1 W11559968 (Evaporator fan motor)

We serviced a

WHIRLPOOL RANGE

Model WEG745H0LZ0

Near Naugatuck, CT 06770

Martino S.

Job Details: 06/23/2023

"Check broil operation as per customer not igniting and smelling gas, operation is as customer explain. Remove broil burner and clean corrosion from spark ignition and replace broil burner. Start broil burner several times including customer and verify unit working to specs."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Naugatuck, CT 06770

Martino S.

Job Details: 06/23/2023

Check unit for noise operation and banging as per customer request. Remove top cover and visible check for objects or loose connection including shipping bolts remove from day of install. Ran cycle check with clothes on different cycles including drain and spin cycle everything check normal. Instruct customer to follow the cycle instructions in accordance with the clothing she is washing. Unit check working to specs.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Chaplin, CT 06235

Chuck M.

Job Details: 06/23/2023

Customer complaint is that refrigerator is not cooling properly. Inspected and found only lower coils on evaporator has frost. Compressor is inefficient. Ordered compressor and Lok ring kit. ; ordrng 1 W10507884 (compressor) and 1 LokRingKit (Lok Ring Kit) and 2 ExtraTimeSlots (Extra Time Slots)s

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Tolland, CT 06084

Chuck M.

Job Details: 06/23/2023

Customer complaint is that washer was leaking at front left bottom corner. Inspected and found washer was not leveled. Water was leaking at fabric softener dispenser because water was missing the tub ring due to washer not being leveled. Leveled washer and tested. No leaks found.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017AS1

Near Hartford, CT 06114

Chuck M.

Job Details: 06/23/2023

Customer complaint is that microwave makes a whistling noise when running. Inspected and found noise is within exhaust pipe going outside when fan is running. Advised customer to tape up seams on exhaust.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near Waterbury, CT 06708

Martino S.

Job Details: 06/23/2023

"Check unit as per customer not starting, lid strike broken off. Parts order for return service tentative P/A.; ordrng 1 W11394572 (Lid lock) and 1 W11457841 (Strike)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Plymouth, CT 06786

Martino S.

Job Details: 06/23/2023

"Check unit as per customers complaint door not sealing, intermittent noise in freezer and refrigerator too cold frosty. Check unit found fridge door out of alignment, unit leaning forward not level. Remove both doors, raise front legs and level unit. Reinstalled doors and heat door gaskets to seal, inspect doors seal and working to specs. Instruct customer on door loading capacity and freezer shelves packing."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Berlin, CT 06037

Jimmy R.

Job Details: 06/23/2023

"Tested unit and found tub full of water and unit would not complete a cycle, ran diagnostics and found errors 9-1 drain issue 10-2 vent motor let unit run threw a self test and found Machine would not drain at end of cycle, checked pump and found running but not pumping water out. Checked drain hose and found hose crimped at connection side also found hose clogged up with food slowing done water and not allowing unit to drain, cleared drain line and fixed crimp ran drain and still slow, checked drain at machine and found connection crimped causing poor water flow, fixed crimp and unit is now draining strong an operating to specs"

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Charlton, MA 01507

Angel R.

Job Details: 06/23/2023

"Installed tub, tested ok."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Southington, CT 06489

Jimmy R.

Job Details: 06/23/2023

Customer was not home and owner could not get door unlocked for me advised I will order a new light socket assembly and bulb from what they told me and once they get ahold of tenant to plz call us back to schedule a return appointment ; ordrng 1 W11594170 (Light assembly) and 1 WPW10571723 (Bulb)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Southington, CT 06489

Jimmy R.

Job Details: 06/23/2023

Installed new lid and ran machine thew a test cycle found unit now locking and working to factory specs

We serviced a

MAYTAG WASHER

Model MVWB865GC

Near Rockwell, NC 28138

Jenn F.

Job Details: 06/23/2023

"Customer provided video of noise. Check and observed slider was visibly damaged and worked out. Replaced slider, ran calibration, and unit passed diagnostic test. ; used 1 W10734521 (SLIDER) from stock"

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Charlton, MA 01507

Chris B.

Job Details: 06/23/2023

Replaced tub and ran a diagnostic cycle and washer working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Weddington, NC 28104

Ryan S.

Job Details: 06/23/2023

"Customer complained of no cool. Upon arrival found partial frost pattern and compressor running. Last tech installed compressor and witnessed full Prost pattern before leaving completed call. Loaded up nitrogen at 140 and put bubble test on all points to check for leaks on compressor, filter drier, and inside unit around evap coil in freezer. Checked with black light also and no dye found. Loaded back up to 140 and made sure all connections on equipment was tight and not leaking. Unit slowly dropped again. Callled techline to Inform of possible leak in cabinet. Techline said unit will review unit, unit not repairable . Informed customer whirlpool will call when review is completed to give further information in 3-5 days. Sr#7736700490."

We serviced a

LG REFRIGERATOR

Model LFD25860ST

Near Holyoke, MA 01040

Mike K.

Job Details: 06/23/2023

"Getting sheet of ice in bottom of freezer and leaking onto floor, has been clearing ice for over a year.Clogged Evap drain, steamed clear drain and ice build up, tested with glass of water which drained fine"

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 06/23/2023

"Installed new gearcase and related parts due to leaking and noisy spin cycle. Ran calibration upon completion of repairs ; dspstn on spec-tagged invntry: 1 W10528947 HUB 1 W10721967 CAM KIT , 1 W11454372 GEARCASE , and 1 WPW10006355 ACTUATOR"

We serviced a

MAYTAG WASHER

Model MHW6630HW2

Near Charlton, MA 01507

Angel R.

Job Details: 06/23/2023

"Installed tub, tested ok."

We serviced a

AMANA REFRIGERATOR

Model ART318FFDW10

Near Bloomfield, CT 06002

Ruben C.

Job Details: 06/23/2023

Replaced bottom door found freezer door gasket is also keeps coming off ordering freezer door; ordrng 1 W1068072 (Door freezer white)

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/23/2023

"Unit has dent in outer right hand door panel. Also called tech support in reference to right oven not working and was suggested to replace relay board below right oven. ; ordrng 1 W11315557 (Door, stainless steel and glass) and 1 W11317945 (Control , appliance)"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Denver, NC 28037

Mark C.

Job Details: 06/23/2023

Unit whistles due to a damaged blower wheel. Blower in stock is damaged. Ordering a new one.; ordrng 1 WP697772 (Fan)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Davidson, NC 28036

Vincent O.

Job Details: 06/23/2023

Found vent crushed causing long dry times. Pulled unit away from wall and tested. Verified proper heating and airflow from machine. If issue returns customer will need to have vents cleaned. All functions check ok.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW

Near Shrewsbury, MA 01545

Chris B.

Job Details: 06/23/2023

Found control board not turning on. After verifying found no led diagnostic on control board and probed for voltage at the filter AC in but no voltage at the filter out to the control board. Will order filter for a return visit. ; ordrng 1 W11614635 (Filter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Worcester, MA 01604

Chris B.

Job Details: 06/23/2023

Replaced ice maker and ran diagnostic test. Unit turn all he way as it should and called for water. Mentioned to the customer to keep an eye on the unit for the next few days.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Charlotte, NC 28270

Jeff L.

Job Details: 06/23/2023

"Found left side dispenser fridge door not flush at top with right side door its sticking out further about 1/4 inch . The door evens up and is flush toward the bottom causing condensation to drip onto freezer door. There are no obstructions door is closing all the way, the hinges are properly mounted. Spoke with Kirk at tech-line advised to get new door file#7736704387; ordrng 1 W11610996 (Left hand door)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Blacksburg, SC 29702

Mitch H.

Job Details: 06/23/2023

"Tested washer and ran diagnostics. No stored error codes. Found drain hose pushed approximately 3 feet into standpipe causing siphon. Correct drain hose, ran full automatic test in diagnostics. All functions tested good and operating properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Southwick, MA 01077

Mike K.

Job Details: 06/23/2023

"Unit under 1yr wp warranty per service bench.Complaint of new noise heard from unit, lasting about 10s from rear of unit, hear it twice in 24 hours. Says temp went to 40+ with no adjustment, had held temp at 35 for months set at #2 setting, set to 3 and held for couple days and crept up, , had to go to 4.Unit was on setting 3 for both fr and rf on arrival, compressor/ fans running. 7 in fr, 38 in rf.Icemaker was turned on though is not used, likely source of sound heard.Temps not abnormal for setting 3 and defrost timing unknown. Measured temp again in fr after having some time since last reading, down to 4.Suggested leaving at 4 as it is the recommended setting, turned icemaker off."

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/23/2023

No problem found with unit. Unit working as designed. All ignitors will click when knob is activated. This is normal. All functions check ok.

We serviced a

SAMSUNG REFRIGERATOR

Model RF28HFEDBSR/AA 11

Near Chicopee, MA 01013

Roger R.

Job Details: 06/23/2023

Installed new fresh food evaporator cover due to bad fan and excessively soaked insulation in cover assembly. ; dspstn on spec-tagged invntry: 1 DA97-12608A EVAP COVER

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Palmer, MA 01069

Roger R.

Job Details: 06/23/2023

Unit okay no issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrf560sehz00

Near East Hartford, CT 06118

Jeremy B.

Job Details: 06/23/2023

Bottom of right side fresh food door damaged needs new.

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Granby, CT 06035

Gary V.

Job Details: 06/23/2023

"Inspected and found ui panel buttons not responding, unit is still functional and usable tho, internal problem in ui panel, also door vent leaking, will order parts and call when part becomes available.; ordrng 1 W11649995 (Door vent) and 1 W11625194 (Door /ui panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Windsor, CT 06095

Gary V.

Job Details: 06/23/2023

"Techline reference #Sr#7736706405. Whirlpool advised of problems. Arrived and found multiple problems, still no ice production, ran thru diagnostics again and still only fault is e5 for failed ice maker, found moisture built up on top of freezer door, freezer door isnt properly insulated causing condensation. Unit missing kick plate. Ff compartment shelfs are all bent along with ladder which I installed today. Spoke with techline and they advised replacing parts listed on the order. Will order parts and customer will call when door arrives in 4-6 weeks. Advised customer to try to keep moisture dry on freezer door in mean time.; ordrng 1 W11224256 (Main acu) and 1 W10846539 (Ice box fan) and 1 W11579559 (Ui board) and 1 WPW10637671 (Kick plate) and 3 WPW10709163 (Shelf)s and 1 WPW10709175 (Shelf) and 1 W11658802 (Ice maker) and 1 W11637688 (Vent panel) and 1 W10898445 (Receiver optics) and 1 W10870822 (Emitter) and 1 W11579561 (Valve) and 1 W11436967 (Freezer door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Huntersville, NC 28078

Vincent O.

Job Details: 06/23/2023

"Unable to verify complaint at this time. Customer states that the cooling off light randomly comes on. Requires hard reset to get rid of light. Hard reset will resolve issue for weeks at a time. Order and replace UI. ; ordrng 1 W11330971 (Ui), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

We serviced a

KITCHENAID ICEMAKER

Model KUIX535HPS01

Near Clover, SC 29710

Mitch H.

Job Details: 06/23/2023

"Removed old compressor and related parts. Installed new compressor kit. Charged with nitrogen, tested for leaks. Let stand for 15 minutes, no loss of pressure. Removed nitrogen, pulled vacuum. Let stand for another 15 minutes. No loss of vacuum. Weighed in correct charge of refrigerant. Tested, compressor operating and cooling properly.; used 1 W11506635 (Process tube) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Tega Cay, SC 29708

Mitch H.

Job Details: 06/23/2023

"Found refrigerator still on its wheels. Adjusted feet and leveled refrigerator. Adjusted doors, now aligned properly. Calibrated measured fill n dispenser. Operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL4

Near South Windsor, CT 06074

Gary V.

Job Details: 06/23/2023

"Inspected and found left upper rack track broken, replaced and tested fine.; used 1 W11259785 (TRACK) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near East Hartford, CT 06118

Jeremy B.

Job Details: 06/23/2023

Installed new control and temp sensor. Preheated to 350all checks ok.

We serviced a

WHIRLPOOL DRYER

Model GEW9868KQ2

Near West Springfield, MA 01089

Mike K.

Job Details: 06/23/2023

"Unit has been operating intermittently, now will not come on at all. Verified 240vac at terminal, no response at u/I, both u/i and control nla. Verified 120vac coming to control. Unrepairable. Collected service call"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/23/2023

Found unit stuck in drain and relay clicking on control. Found f1e2 and f9e1 errors. Checked and verified pressure tube clear. Order and replace control. ; ordrng 1 W11614514 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01119

Roger R.

Job Details: 06/23/2023

While installing new harness for defrost circuit the freezer door switch was broken when a frozen package being pulled from the freezer caught the tab and it fractured. Installed new door switch and harness. ; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/23/2023

Found control board doa. No power. Replaced control. Tested and verified proper operation. All functions check ok. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC

We serviced a

WHIRLPOOL DRYER

Model MGDB855DC4

Near Springfield, MA 01118

Roger R.

Job Details: 06/23/2023

Found unit had a worn and noisy idler pulley. Quoted 35.99 plus tax for part and $199 labor. Replaced and de-linted inside dryer. ; used 1 279640 (IDLER PULLEY) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Lexington, NC 27292

Jenn F.

Job Details: 06/23/2023

Observed the freezer door gasket detached from door. Reinstalled and adjusted gasket and made sure it was a complete seal when closed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Lexington, NC 27292

Jenn F.

Job Details: 06/23/2023

Installed new compressor.

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW0

Near East Longmeadow, MA 01028

Roger R.

Job Details: 06/23/2023

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEE00

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/23/2023

"Unit has door alarm not corresponding to door switches. Called tech support was told it was a computer problem need new ui panel. Will order and return. Sr7736699700 ; ordrng 1 WPW10744623 (Control, UI)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Troutman, NC 28166

Vincent O.

Job Details: 06/23/2023

Found disposal knockout still in place causing unit to not drain. Removed knockout. Tested and verified proper operation. All functions check ok.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Worcester, MA 01604

Angel R.

Job Details: 06/23/2023

"Installed actuator, tested ok."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lexington, NC 27295

Jenn F.

Job Details: 06/23/2023

Upon arrival water valves were turned off. When water was turned on water instantly started pouring into the machine while the machine was powered off. Installed new water valve. Unit functions as it should now.; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Holyoke, MA 01040

Mike K.

Job Details: 06/23/2023

"Per office putting cancelation request in notes. Had called enroute and left message, customer returned call while still enroute, said they wanted to cancel as unit had been working fine since called, had forgotten to call office this morning, fell asleep.Home never visited, service request cancelled"

We serviced a

SAMSUNG COOKTOP

Model NE63T8111SS/AA

Near Amherst, MA 01002

Mike K.

Job Details: 06/23/2023

"Neither front burner working properly, rear burners work fine. Rf only the outer ring is working, left nothing.Removed front panel screws, but would not come off. Verified with Randy that after the 5s crews, front panel should left off, exerted a lot of force and not budging, attempted to clear grease build up around gasket with knife, still didnt budge and the gasket is nla.Quoted likely repair of the two burners, explaining gasket may be damaged and unrepairable. Denied repair. Collected for service call onlyAll was explained to some as fathers English not great, son is also who paid service call"

We serviced a

SAMSUNG REFRIGERATOR

Model RF22R7551SR/AA

Near Amherst, MA 01002

Mike K.

Job Details: 06/23/2023

"Owen Ed the hous for a bit, just moved in yesterday. Say the mid level drawer was full of water, they had cleared and turned off water and have had no issue since. Took out and reseated water filter, reattached waterline and turned on, filled several glasses of water with no issue.Ce bin had a few cubes in it that looked to have evaporated/melted a bit, but are solid now. At this time source cannot be found. No leaking found in lower rf or drawer."

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Pineville, NC 28134

Ryan S.

Job Details: 06/23/2023

"Customer complained unit wont heat, wont turn on. Found multiple f6e4 errors. No loose harnesses. Ordering UI panel and both control boards. Informed customer office will call when parts come in, part is out of stock and office will call when part is to be delivered to schedule return call. ; ordrng 1 W11600355 (Ui panel) and 1 W11261167 (Control w power) and 1 W11261169 (Control w/o power)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKB1

Near Amherst, MA 01002

Mike K.

Job Details: 06/23/2023

"Unit new, covered under wp warranty per service bench.Unit not installed, found tub to be dented preventing full door closure, requires new tub.Cs will see if Home Depot will replace, but in mean time put in order for tub, 2x time and shipping.Explained to customer that tub would be directly shipped to him, he would then check it and give us a call To schedule return.; ordrng 1 W11409866 (Tub assy) and 1 Xlargeshipping (X Latrobe shipping) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Amherst, MA 01002

Mike K.

Job Details: 06/23/2023

"Replaced gear case assy, cam, washplate, belt agitator screw. Also had to replace hub ( wash plate would not come out, had to be broken out and center of washplate would not come off, had to break out hub to fully remove gear case)Recalibrated unit and ran self diagnostic test fine; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT 1 W10752187 AGITATOR SCREW , 1 W11239857 BELT , and 1 W11454734 GEARCASE , used 1 W10528947 (HUB) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC0

Near Hartford, CT 06114

Chuck M.

Job Details: 06/23/2023

"Customer complaint is that washer was making a squeaking noise. Ran manual test cycle and found belt is loose and making squeaking noise. Cam is also loose. Reply cam and belt. Tested and no noise found. Washer lid pops up due to hinges. Ordered hinges. ; ordrng 1 W11551369 (Hinge Left) and 1 W11551376 (Hinge Right), used 1 W11239857 (BELT), and 1 W10721967 (CAM KIT) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW1

Near Hartford, CT 06114

Chuck M.

Job Details: 06/23/2023

Installed control and tested oven. Oven is working properly. Front right burner is not working and Surface Hot LED stays on. Ordered infinite switch P&A. ; rqstng P&A on 1 WP3149400 (switch-inf)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model MVW7232HW1

Near Ellington, CT 06029

Gary V.

Job Details: 06/23/2023

"Installed new bezel and cycled, tested fine."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Manchester, CT 06040

Chuck M.

Job Details: 06/23/2023

Customer complaint is that ice maker is not making ice fast enough. Inspected and found filter needs to be replaced. Ice maker is cycling and filling properly. Reset ice maker and advised customer to replace filter. Customer says he purchased an ice maker shut off arm. Informed customer that shut off arm is part of ice maker and whaat he purchased is not for his ice maker.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Mansfield, CT 06250

Chuck M.

Job Details: 06/23/2023

Installed control and tested. Now wash motor is clicking but not washing. Replaced wash motor and tested. Dishwasher checked ok. ; used 1 W11025157 (MOTOR/SUMP) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/23/2023

"Checked over unit and found machine cooling but not freezing items freezer temp at 11 degrees,removed evap cover and found half frost pattern. Could hear Freon moving super slow in evap, Emptied r600 and pumped unit down into a vacuum watched and gauge held vacuum for over 20 min. Refilled and watched for frost pattern, unit is now frosting all the way to bottom and cooling properly advised customer give 24 hrs to make sure temps are ok"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Southington, CT 06479

Jimmy R.

Job Details: 06/23/2023

"Checked over machine and found unit would power up start the complete a cycle but never filled or washed, checked slider and found oil and water all over rotor and clutch, removed stator and found slider broken clutch shorted from water and oil Gearcase shaft had dropped causing unit to not spin tub. Quoted customer for all parts and labor they will just buy a new machine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Matthews, NC 28105

Jeff L.

Job Details: 06/23/2023

Found icemaker full of frozen water but the unit had not cycled to dump ice. The motor on icemaker is locked up and it needs to be replaced. Replaced icemaker unit cycled ran and checked ok(Call complete); dspstn on spec-tagged invntry: 1 W11546935 ICEMAKER

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Meriden, CT 06451

Jimmy R.

Job Details: 06/23/2023

"Tested water dispenser and found water coming out super slow and stopping to a dribble, removed filter and same issue water slowly dispensing. Checked water inlet line and found good no kinks checked water hook up and found piercing valve, checked and valve is going bad clogging water line hole so no water can get by, retapped valve for now and advised customer on putting a normal ball valve to ensure proper water flow. Ran water and water is now flowing and operating to proper manufacture specs"

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