We serviced a
WHIRLPOOL DRYER
Model NED4655EW0
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/11/2023
Found belt broken causing drum not to turn. Installed repair kit and tested all checks ok. ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL ICEMAKER
Model KUIX535HPS01
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/11/2023
Installed new pump. Please allow 24hrs for water ce production.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
09/11/2023
Installed new door all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Wethersfield, CT 06109
Jeremy B.
Job Details:
09/11/2023
Both sections not cooling. Compressor and fans running compressor drawling .2 amps. System has a sealed system leak. Needs to leak test with nitrogen. ; ordrng 1 WPW10507886 (Compressor) and 1 W10836706 (Evaporator) and 1 Xtratime (Xtra time)
We serviced a
WHIRLPOOL RANGE
Model MGT8800FZ00
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/11/2023
Lower oven not heating. Igniter not drawing amps but getting 120vac. Replaced and tested all checks ok. ; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
AMANA DISHWASHER
Model ADB1400AGS3
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/11/2023
Tan diag found F4E3(wash motor fault) dishes not being cleaned. Replaced motor sump assy and ran self test all checks ok. ; O-emld tckt
We serviced a
WHIRLPOOL RANGE
Model n/a
Near Simsbury, CT 06092
Ruben C.
Job Details:
09/11/2023
Cust cancelling did not realize would be more than 129.00
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Wilbraham, MA 01095
Roger R.
Job Details:
09/11/2023
Found unit has a bad main wash pump. Will need to order a new pump and return to install. ; ordrng 1 W11025157 (MOTOR/SUMP)
We serviced a
WHIRLPOOL DISHWASHER
Model Wdf520padm9
Near Manchester, CT 06040
Jeremy B.
Job Details:
09/11/2023
Motor getting 120vac but only hums. Replaced and ran self test all checks ok. ; used 1 W11025157 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Southington, CT 06489
Jimmy R.
Job Details:
09/11/2023
"Checked over machine and found water had been dripping on left side where fabric softener dispenser is. Checked for leaking wile running softener dispenser and noticed soap on lower Cabinet support checked and found a pod had gotten into dispenser and blocked water flow then fell onto support, cleaned dispenser and ran water threw several times ran dispenser in diagnostics and no more leaking. Ran wash cycle and a calibration all operations now working to specs"
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near New Hartford, CT 06057
Ruben C.
Job Details:
09/11/2023
"7737294910 checked called techline first try did not hit on second unit started hitting sides ordering tub assy; ordrng 1 W11378552 (Tub assy), rqstng P&A on 1 Helper (Helper), ordrng 1 Time (Extra time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Torrington, CT 06790
Ruben C.
Job Details:
09/11/2023
Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal
We serviced a
MAYTAG DRYER
Model MEDP575GW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/11/2023
Installed new dum and bulkhead ran unit threw a drying cycle and machine is now running smooth and operating to factory specs
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Indian Trail, NC 28079
Jonathan J.
Job Details:
09/11/2023
I replaced all previously ordered parts including the door. Hinges tested operations no additional issues found everything is now working fine door is closing properly light is staying off doors closing very firm now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/11/2023
Complaint freezer door not opening closing properly I found defective slide rails Im ordering new slide rails. ; ordrng 1 WPW10397635 (Rail) and 1 WPW10397636 (Rail)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Springfield, MA 01104
Roger R.
Job Details:
09/11/2023
"The unit was found connected to a sink with an outlet and without temperature control. It is recommended to use only the cold water setting of the tap. In addition, the unit is on a rolling pedestal that can cause vibrations. If the unit trembles, recommend removing the pedestal. The only error code was not to fill/fill long.Se encontr? la unidad conectada a un fregadero con salida y sin control de temperatura. Se recomienda usar solo el ajuste de agua fr?a del grifo. Adem?s, la unidad est? en un pedestal rodante que puede causar vibraciones. Si la unidad tiembla, recomiende quitar el pedestal. El ?nico c?digo de error era para no llenar/rellena largo."
We serviced a
SAMSUNG WASHER
Model WA50R5200AW/US 03
Near Cheshire, CT 06410
Jimmy R.
Job Details:
09/11/2023
"Installed new suspension and ran machine thew a wash and a high speed spin cycle, checked all operations and unit is now spinning and working to factory specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
09/11/2023
"Tested unit and ran diagnostics found error F6e3 communication error acu cannot hear mcu, ran a test cycle and found when unit would lock it would keep locking and unlocking due to a faulty lock assembly, replaced lock and unit is now going threw. Wile running a wash cycle found actuator buzzing and not engaging fully, when draining unit found drain pump clicking and making noise will access pump on return and order new incase. unit will need new actuator,display cntrl,main cntrl, harness advised parts are a special order and when received we will call for return visit ; ordrng 1 W11513246 (Control) and 1 W11481722 (Actuator) and 1 W11665945 (Harness) and 1 W11481116 (Cntrl) and 1 W11399437 (Drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
09/11/2023
"Tested unit and found when machine would start a wash cycle it would leak water form center bottom of door and onto floor, removed outer door and found when running unit would splash water from center holes of inner door panel, tried to level unit a little better but same issue unit would leak from door, Unit will need new inner door, gasket and hinges inner door is a special order advised when parts come in we would call for return visit ; ordrng 1 W11612333 (Inner door) and 1 W11498831 (Gasket) and 1 W11613573 (Hinge) and 1 W11613572 (Hinge)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/11/2023
"Installed new control and harness ran a diagnostics and forced unit into a defrost, checked heating and unit is now defrosting properly and all functions are working to specs"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHB0
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/11/2023
I replaced all previously ordered parts per whirlpool tech line if this does not fix this is a user issue not a mechanical/ electrical issue with the machine.
We serviced a
LG REFRIGERATOR
Model LFXS28968S
Near Marshville, NC 28103
Jonathan J.
Job Details:
09/11/2023
"Complaint 1FE error icemaker, error, control, error, electrical error cooling error. I found evaporator fan motor has completely failed in freezer section. Also discovered icemaker is also having an issue. Will need to replace control due to all three issues. Arising due to error code error code will not clear. Unit seems to be cooling just fine as of right now customer declined repair as of now."
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL0
Near Wingate, NC 28174
Jonathan J.
Job Details:
09/11/2023
"Complaint dishwasher will not start is completely in operable. When you close the door dishwasher has power to use the interface on the lights inside of the dishwasher light up when door is open, I found broken harness in the door at the bottom of the door when it stretches, it has no power when the door is open the harness is able to pinch together, allowing power to flow to control control in diagnostics is displaying an F1 E1 error code also order and control for error code. Ordering secondary harness as a precaution will need extra time as it is a complete harness and dishwasher is built in very tight. hardwired ; ordrng 1 W11213034 (Harness main) and 1 W11678803 (Harness) and 1 W11572097 (Control) and 1 2xtime"
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/11/2023
I replaced kit per service pointer tested operations door is now closing properly. No additional issues found with microwave. Microwave is now heating also with no issues.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/11/2023
Complaint no ice being produced from upper icemaker. I found e2 error lost position on ice maker. Icemaker is on back order office to call customer when part comes in. Water valves are all cycling fine. Customer has full water pressure to both icemaker and the door. No issues with lower icemaker. ; ordrng 1 W11658802 (Ice maker)
We serviced a
WHIRLPOOL FREEZER
Model MSS25N4MKZ04
Near Springfield, MA 01104
Roger R.
Job Details:
09/11/2023
"Found unit has a bad burnt connection at brown wire in heater house. ; ordrng 1 W11650661 (Heater, defrost)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Springfield, MA 01109
Roger R.
Job Details:
09/11/2023
Installed new defrost heater with harness in freezer section.
We serviced a
SAMSUNG DISHWASHER
Model DW80F600UTS
Near Longmeadow, MA 01106
Roger R.
Job Details:
09/11/2023
"Found door latch not working properly. Quoted for new door latch associated and labor. Will order and return to install. ; ordrng 1 DD81-02132A (Latch, door)"
We serviced a
WHIRLPOOL DRYER
Model WED95HEDU1
Near Longmeadow, MA 01106
Roger R.
Job Details:
09/11/2023
Found unit has a bad idler pulling and rollers. Repaired by replacing worn parts with new from dryer maintenance kit ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Longmeadow, MA 01106
Roger R.
Job Details:
09/11/2023
Found both door seals loose in channels. Heated seals and reinserted into the doors. Seals much better now c
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Charlotte, NC 28215
Jeff L.
Job Details:
09/11/2023
"Replaced compressor there is a update kit for this repair part#WPW10507886If the customer calls back in we will need to order another compressor and this kit. After Randy and I talked we decided to move forward with the parts we had. At this time, the unit took 5.25 oz of 134a and is holding with frost pattern. Again, if customer calls back we will need the kit. Unit ran and checked ok(Call complete); used 1 WPW10466675 (Compressor) from stock,and 2 process tubes w11506635 Job Cmpltd"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Charlotte, NC 28217
Jeff L.
Job Details:
09/11/2023
Replaced parts to this fridge. The unit was unplugged when I arrived the drain pan was full of water I removed all water from drain pan and replaced harness and board. This customer is very unhappy with this product says it buckled her floor said she spoke with whirlpool and they are offering no resolution. I made it very clear that advantage appliance was not responsible for any damages we were the servicer provided to repair the problem. Customer is going to action 9 a local tv channel here and voice her displeasure. Again I emphasize advantage appliance did not cause the problem we were sent out to diagnose and repair
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Charlotte, NC 28210
Jeff L.
Job Details:
09/11/2023
Customer was not aware she had to hit the start button twice to get the operation to start. Unit ran and checked ok..(Call complete)
We serviced a
JENN-AIR OVEN
Model JJW2827WS00
Near Charlotte, NC 28210
Jeff L.
Job Details:
09/11/2023
The blowers run fine and at proper speed until the relay on appliance board kicks them off. Fault code is F8 E0 this is a new renovation and the unit has not been used since install due to fault code. I pulled unit out from wall about 1/4 ways out and preheated both ovens to 350 degrees and all operations were normal. I found the bottom trim bent upward restricting the air flow of heat out of the unit causing it to get to get to hot and shutting down unit. Pre heated unit four times and unit worked fine. Unit ran and checked ok(Call complete)
We serviced a
WHIRLPOOL DISHWASHER
Model KDPE334GPS0
Near Tolland, CT 06084
Amanda R.
Job Details:
09/11/2023
Fixed wire harness tested working normally left controls
We serviced a
JENN-AIR WALL OVEN
Model JJW3430DS01
Near Coventry, CT 06238
Amanda R.
Job Details:
09/11/2023
Cannot find model and serial tag on unit entered service info took picture of model and serial on display throwing a f2e1 error code not heating bake or broil cannot enter diagnostics mode because the two right buttons on display not responding ; rqstng P&A on 1 W11087468 (Console) and 1 W10821712 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near West Hartford, CT 06107
Chuck M.
Job Details:
09/11/2023
Installed right side door gasket. Left side door gasket is good. Left side gasket received was too small. Installed evaporator fan harness. Checked ok.
We serviced a
BOSCH REFRIGERATOR
Model B26FT50SNS/03
Near Amherst, MA 01002
Mike K.
Job Details:
09/11/2023
"Unit had gotten warmer, ice melting through dispenser, ice cream soft, said it sounded like it was straining. Mullion very hot. Had pulled it out and cleaned it and thought it was doing better.Fr is 7, rf 36.Verified fans running. Evap has good frost yo-yo last several turns of evap. With constant running, hot mullion strip and incomplete frost pattern it look like the beginning of a sealed system issue.Quoted for compressor/ evaporator / drier and labor. Customer will think it over. Collected service call"
We serviced a
KITCHENAID RANGE
Model KFDC506JSS01
Near Hadley, MA 01035
Mike K.
Job Details:
09/11/2023
"Unit covered under 2 yr wp warranty per service benchFr burner keeps clicking to ignite even when lit and turned knob to setting.Ordering harness.Also had trouble with burners lightning, burner caps were all mixed up, once in proper position each burner lit fine.Also complaint of bake not heating. Tested convection bake first and heating, then regular bake. Preheated to 500 fine, fan turned on.Also had issues with light not turning on/off when button pressed. Was able to intermittently make reoccur, would make sound but not switch, then would work on next press.For intermittent heating, lights ordering control and interface boards.Office will contact cs when parts come in to schedule return.; ordrng 1 W10903729 (Switch harness) and 1 W11385634 (Control) and 1 W11492297 (Interface)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Hadley, MA 01035
Mike K.
Job Details:
09/11/2023
"Unit covered by 1yr wp warranty per service bench.Door is falling open, at least one spring nor working.Pulled unit out and left spring was detached from door, but not broken, secure in position. Reattached and door spring is working properly, opened/closed door 29+ times with no issue. Cs to monitor. If reoccurring, pre order left hinge . W11573703."
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC0
Near Northampton, MA 01060
Mike K.
Job Details:
09/11/2023
"Covered under 1yr wp warranty per service bench.Not completely draining, has to run drain and spin after regular cycle.No errors in cycle, ran normal cycle to test. Filled fine, when cancelled unit short drained, leaving a little water in tub. When dating seems to be full flow with no issues. Removed water level sensor and blew out air tube and sensor and tested again, and same thing.Going to order water level sensor, air line and control. Will bring drain pump on return visit as well, but does not lookOffice to contact cs when parts come in to schedule return; ordrng 1 W11456953 (Hose) and 1 W11316246 (Water level sensor) and 1 W11583890 (Control), dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Charlotte, NC 28208
Robert A.
Job Details:
09/11/2023
Cx complaint that the unit is making a loud squeaking noise while it runs. I inspected the unit to confirm the complaint. I found the rollers wore out. I replaced the rollers with some from TS (repair kit) and tested Th unit for the cx. The unit is working as designed.; used 1 4392067 (Dryer repair kit) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Charlotte, NC 28216
Robert A.
Job Details:
09/11/2023
"Cx complaint that the unit is making weird clicking noises while running. I inspected the unit to confirm the complaint. I found the unit is cooling fine in both areas and the water and ice and performing fine as well. I ran test 40, when the compressor kicked on I clearly identified the clicking sound. I showed the cx the use and care guide concerning normal sounds the unit makes during operation. The unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Charlotte, NC 28216
Robert A.
Job Details:
09/11/2023
Cx canceled the appt when I called ahead while on the way. She said her flight got canceled and is not in town right now. She will call in to reschedule the appt. I did not diagnose the unit.
We serviced a
MAYTAG WASHER
Model MVW5430MW
Near Torrington, CT 06790
Ruben C.
Job Details:
09/11/2023
Checked unit found drain hose underneath hitting cabinet adj hose as much as possible tested operation normal
We serviced a
KITCHENAID COOKTOP
Model KCED600GSS01
Near Charlotte, NC 28273
Jeff L.
Job Details:
09/11/2023
Replaced cooktop unit ran and checked ok. Had to transfer the stainless trim to new top. The back trim would not stay down and there was no tape or adhesive sent with new top. When I looked on parts break down there is nothing for the trim will have to call parts or tech support.Spoke with Nate at tech support he advised for us to call parts distributor and see if another top has trim in stock if not he advised parts distributor contacting whirlpool and getting a resolution to this problem.; ordrng 1 W11051484 (Glass top)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Agawam, MA 01030
Mike K.
Job Details:
09/11/2023
"Costco 1yr extended warranty. Complaint of ticking noise, it is the refrigerant going through system, normal operation, verified in diagnostics, fans damper tests all normal, able to replicate when ran compressor test."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Mooresville, NC 28115
Vincent O.
Job Details:
09/11/2023
No problem found with unit at this time. Temps are good in freezer and refrigerator. No frost buildup at this time. Found minimal evidence of poor sealing. Condensation droplets on rear wall and door switch frozen shut. Customer has since emptied freezer. Checked and verified door is sealing properly. Door seal checks good. Customer says issue is only in freezer. All functions check ok at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIDM01
Near Mooresville, NC 28115
Vincent O.
Job Details:
09/11/2023
Sr#7737294179. Found customer complaint is unit smells of acetone or nail polish remover. Unable to smell personally. Verified unit is cooling properly and customer has acknowledged no cooling issues. Customer claims smell has been present for weeks. Spoke with tech line and verified this smell is due to something customer had in unit and is not from unit itself. Customer also complaining of food freezing in RC. Found this due to damper motor. Replaced damper motor. All functions check ok. ; used 1 W11164593 (DAMPER CNTRL) from stock
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/11/2023
Unable to duplicate sound at this time. Customer says issue is intermittent. Customer provided video evidence of sound and says that it seems to be coming from the control panel during fill. Ran normal cycle and allowed unit to fill and begin wash. Sound did not occur at this time however there is a very loud buzzing at valve and water pressure is not steady. Towards the end of filling was able to here noise for split second and verified noise is coming from valve. Order and replace valve. ; ordrng 1 W11513255 (Valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/11/2023
Installed new spray arm manifold and retainer clips. Tested and verified proper operation. All functions check ok.
We serviced a
LG REFRIGERATOR
Model LRSDS2706S/00
Near Agawam, MA 01001
Mike K.
Job Details:
09/11/2023
"Door icemaker was in Home position on arrival, so at some point it advanced, still no response to self test. Replaced and new icemaker also not responding to self test button. Does move tray when first plugged in, but nothing after. Harness looked fine, unplugged at control and motor settled into Home position again, still only action, wont do self test. Will reorder icemaker, if same would need to look at harness and control replacement.Office to contact when part comes in to schedule return.; ordrng 1 ACZ74390702 (Icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near New Britain, CT 06053
Chuck M.
Job Details:
09/11/2023
Customer complaint is that refrigerator is not cooling. Inspected and found freezer and FF section very warm. No frost pattern on evaporator. Fans and compressor are running. Amp draw on compressor is at 12 amps. Ordered compressor and 2 extra time slots. ; ordrng 1 W10507884 (compressor) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near New Britain, CT 06052
Chuck M.
Job Details:
09/11/2023
Customer complaint is that refrigerator was not cooling in fresh food section. Customer unplugged refrigerator for about 24 hrs. Inspected and found full frost pattern on evaporator and circulation is good. Checked and found brown wire to heater not making proper contact. Secured harness connector.
We serviced a
AMANA RANGE
Model ACR4303MFS4
Near Hartford, CT 06105
Chuck M.
Job Details:
09/11/2023
Arrived to inspect range. Removed back panel and found roach infestation. Advised customer we can not provide service due to roaches.
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104HPS1
Near East Hartford, CT 06108
Chuck M.
Job Details:
09/11/2023
Customer complaint is that dishwasher was not draining. Inspected and found drain pump impeller broken and broken glass in housing. Cleared glass and replaced drain pump. Tested and showed customer it works. ; used 1 W10876537 (DRAIN PUMP) from stock
We serviced a
MAYTAG WASHER
Model MHW3505FW
Near Sutton, MA 01590
Chris B.
Job Details:
09/11/2023
Complaint that the unit has a error code F9E1 and F8E1. Found filter clogged. Removed debris and unit working normal. Good drainage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFB02
Near Oxford, MA 01540
Chris B.
Job Details:
09/11/2023
Complaint that the unit in the beginning would run without stopping. Not is freezing in the FF section. Customer mentioned that the ice cubes at times dont freeze properly and ice cream is soft. Found evap side has no frost pattern only at the thermistor side. Will order parts for a return visit. Customer will contact Home Depot for a replacement as they have had cooling issues since the beginning. ; ordrng 1 W11580057 (Compressor) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Dryer Filter) and 1 W11504447 (Coupler) and 1 W11504445 (Coupler) and 1 W11506635 (Processing Tube) and 1 2xFrameJob (2x Frame Job)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS0
Near Dudley, MA 01571
Chris B.
Job Details:
09/11/2023
Complaint that the unit is tripping the gas detector. Found bad igniter not reaching temp on a right time. Taking to long to ignite. Quoted parts and labor. Replaced part and unit running normal. With bad igniter it would take around 5to 6 minutes to get to full burn but now with new under 1min. 1yr warranty on parts and labor.; used 1 12400035 (IGNITOR FLAT) from stock
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Troutman, NC 28166
Vincent O.
Job Details:
09/11/2023
Found cooktop damaged where console and top come together. Order and replace top. ; ordrng 1 W11590287 (Cooktop)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKB0
Near Windsor, CT 06095
Gary V.
Job Details:
09/11/2023
"Inspected and found ui panel peeling apart, will order and return.; ordrng 1 W11413963 (Ui panel) and 1 W11414079 (Ui board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near South Windsor, CT 06074
Gary V.
Job Details:
09/11/2023
"Inspected and found door switch broken, replaced and cycled back on. All functions test fine now. 2 year warranty Costco.; used 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near South Windsor, CT 06074
Gary V.
Job Details:
09/11/2023
Inspected and found evap frosted over and no cooling. Ohmed heater circuit and found open. Ordering parts needed for repair. Thawed evap so it will run properly until return visit. 2 year warranty Costco.; ordrng 1 W11650660 (Heater assy) and 1 W11566851 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRBR109ESS00
Near Vernon, CT 06066
Gary V.
Job Details:
09/11/2023
"Inspected and found main acu no longer sending voltage for defrost, replaced with new acu and cycled, allow 24 hours for temps to regulate.; used 1 WPW10503278 (CNTRL-ELEC) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Burlington, CT 06013
Ruben C.
Job Details:
09/11/2023
Cecked unit found getting frost build up cuasing no cool in ref section found bottom door warping cuasing air getting in ordering both doors; ordrng 1 W11023687 (Ref door) and 1 W11023687 (Freezer door)
We serviced a
FRIGIDAIRE RANGE
Model LFEF3054TFT
Near Bessemer City, NC 28016
Ryan S.
Job Details:
09/11/2023
"Customer complained unit glass top broke, said they didnt know how. Took pictures. Putting in for p&a, informed customer of job is authorized and part is covered for repair office will call to reschedule. ; rqstng P&A on 1 5304513244 (Cooktop)"
We serviced a
WHIRLPOOL WASHER
Model LA9100XTN0
Near Enfield, CT 06082
Gary V.
Job Details:
09/11/2023
"Inspected and found agitator dogs stripped, will order and return.; ordrng 1 80040 (Agit dogs)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Lexington, NC 27292
Vincent O.
Job Details:
09/11/2023
Found evap fan motor dead and unit not cooling properly. Order and replace evap fan. Instructed customer to thaw unit prior to return. ; ordrng 1 WPW10464673 (motor-evap)
We serviced a
LG WASHER
Model WM3600HVA
Near Southwick, MA 01077
Gary V.
Job Details:
09/11/2023
"Inspected and found drain pump broken and no longer draining, quoted for repair and they will call if wants repaired.; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Charlotte, NC 28270
Robert A.
Job Details:
09/11/2023
"Cx complaint that the unit is not making ice and the FC temp seems warm. I inspected the unit to confirm the complaint. I found the evap fans and thermistor passed the diagnostic test with no issue. I ran test 120 , 59 & 96 for the IM, all tests passed. The IM stalled a little after the 2nd attempt of the harvest test (120). The unit needs a new IM to resolve the no ice issue. Regarding the temp issue, I explained how having less items requesting a low temp can causing cooling temps to be difficult to meet. I set it to the suggested temps. The cxs initial service call is within 30 days. I quoted the cx for the repair.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Bristol, CT 06010
Ruben C.
Job Details:
09/11/2023
Checked unit found control getting voltage not responding no green light on board ordering control ; ordrng 1 W11603810 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lexington, NC 27292
Vincent O.
Job Details:
09/11/2023
Unable to determine issue today. No errors. Timed dry is working just fine. Sensor cycles have issues. Performed wet towel test and test 5a of service manual. Both tests check good. Spoke with tech line. Sr#7737301252. All parts involving this issue have been changed. Nothing further we can do. Customer will need to contact whirlpool for further resolution. ; O-emld tckt
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Newington, CT 06111
Ruben C.
Job Details:
09/09/2023
Checked unit found connection on element loose reinstalled tested operation normal
We serviced a
ELECTROLUX WASHER
Model EIFLW50LIW1
Near Canton, CT 06019
Ruben C.
Job Details:
09/09/2023
Cust cancelled service thought labor was only 129
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near West Hartford, CT 06107
Ruben C.
Job Details:
09/09/2023
Checked ran diagnostics normal had codes for suds cust is using conscentrated ran diagnostics normal cleared codes cust will try unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Plainville, CT 06062
Ruben C.
Job Details:
09/09/2023
Checked found unit keeps defrosting and refreezing cuasing build up of ice on top of freezer coil making fan hit ice when working coils have a good frost pattern ordering control and fan motor also notice refrigerator door gaskets torn ordering gaskets also; rqstng P&A on 2 W10846057 (Gaskets)s and 1 W11109595 (Fan motor) and 1 WPW10624574 (Supply board) and 1 WPW10675033 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JW1
Near Bristol, CT 06010
Ruben C.
Job Details:
09/09/2023
"Checked unit unit sparks but during operation will not come back on replaced parts still doing same ordering main control and spark module; rqstng P&A on 1 W11162730 (Spark module) and 1 W11317839 (Control), dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bristol, CT 06010
Ruben C.
Job Details:
09/09/2023
Checked unit touch panel not responding replaced ui tested operation normal panel responding normal ran wash normal
We serviced a
FRIGIDAIRE RANGE
Model LFEF301LWD
Near Chicopee, MA 01020
Roger R.
Job Details:
09/08/2023
Found unit has a bad bake element. Will order and return. ; ordrng 1 316075103 ()
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28262
Robert A.
Job Details:
09/08/2023
"Cx complaint that the unit is shaking violently. I inspected the unit to confirm the complaint. The cx has a video of the issue. She had a load running when I arrived, I stopped the load and checked for error codes. I found no error codes. I ran a calibration cycle and manual spin and agitate. Both passed with no issues, the suspension is good. I put the clothes from the cycle that was running in the tub and ran a manual spin, it did not shake violently. However I noticed the height of the unit was at its lowest, I pushed the tub down and it easily hit the ground. Meaning it does not take much for a heavy load to hit the ground. Load are at its heaviest when they are wet before the spin cycle. The shield underneath has marks showing friction with something, all parts behind the shield are in good condition. The unit was probably bouncing off the ground when heavy loads started spin cycles. I elevate the unit adjusting the leveling feet to prevent the unit from hitting the ground. I tested the unit for the cx. The unit is working as designed."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHS2611PFEA
Near West Springfield, MA 01089
Roger R.
Job Details:
09/08/2023
Found a large amount ice ice buildup in freezer this caused the return air flow vent to be restricted causing poor cooling in refrigerator side. Cleared ice and drain. Reassembled and reset controls to normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Grafton, MA 01519
Aimee Z.
Job Details:
09/08/2023
"Found the tack left side off, re set the draw. Check the evap fan running fineAdjusted feet. Advised Cust tracks are gummy. Might want to replace tracks in freezer"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Springfield, MA 01105
Roger R.
Job Details:
09/08/2023
Installed new support rods for tub due to excessive vibration during spin.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HBS03
Near Longmeadow, MA 01106
Gary V.
Job Details:
09/08/2023
"Installed new compressor and ran vacuum, checked for leaks and found none, recharged with 56g r600, frost pattern developed and unit started cooling, please allow 24-48 hours for temps to regulate.; dspstn on spec-tagged invntry: 1 W11109499 FILTER DRIER-TUBE R600a 1 W11504415 COUPLER 8.5/8 NR MS 00 , 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504445 COUPLER , 1 W11504447 COUPLER 5/1.8 NR MS00 , 1 W11506621 COUPLER 6 NK MS 00 , and 1 W11506635 COUPLER 6 NF MS SV"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ0
Near Bristol, CT 06010
Ruben C.
Job Details:
09/08/2023
Checked unit found float not stopping water filling too much ordering float switch and standpipe could not set return to late in day need to call cust to reschedule; ordrng 1 WPW1034652 (Float) and 1 WPW10316267 (Standpipe) and 1 WPW10195039 (Switch)
We serviced a
KITCHENAID ICEMAKER
Model KUID508HPS01
Near Mooresville, NC 28117
Vincent O.
Job Details:
09/08/2023
Sr#7737286304. Found unit doa upon arrival again. Moved unit from hole and unit fires right up. All functions check ok check ok. Unable to diagnose in working or dead condition. Spoke with tech line. Tech line suggests replacing harness and door switch. Ordering parts. Advised customer to contact whirlpool. Unit is only a month old. ; rqstng P&A on 1 W11123917 (harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Huntersville, NC 28078
Mark C.
Job Details:
09/08/2023
Unit has condensation forming on the freezer door. Unit freezer is not gliding properly due to tweaked slide rails.; ordrng 2 W10407212 (Gasket)s and 2 W11668671 (Sliderail)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Huntersville, NC 28078
Mark C.
Job Details:
09/08/2023
Units door falling due to a stuck hinge spring. Freed spring unit is fully operational.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS1
Near Huntersville, NC 28078
Mark C.
Job Details:
09/08/2023
Installed new hinges unit is fully operational.
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Charlotte, NC 28278
Robert A.
Job Details:
09/08/2023
"Cx complaint that the unit is not drying the clothes and the UI panels indication lights dont work. I inspected the unit to confirm the complaint. I found unit heats, and tumbles but has poor airflow. The UI indicator lights are not working at all making it difficult to select a cycle. The unit needs a new UI console and the air duct needs a thorough cleaning from the dryer outlet to the exterior wall exit. Im ordering the part for the return visit.; ordrng 1 W11419056 (UI console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Huntersville, NC 28078
Mark C.
Job Details:
09/08/2023
Unit is not making ice due to a lack of water due to a faulty valve. Units water dispenser is not working due to a blocked filter head.; ordrng 1 W11512399 (Inlet) and 1 WPW10341320 (Inlet) and 1 WPW10394053 (Filter housing)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Worcester, MA 01602
Aimee Z.
Job Details:
09/08/2023
Found needs new latch; ordrng 1 W11513248 (Latch)
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Amherst, MA 01002
Mike K.
Job Details:
09/08/2023
"Says clothes are wet at end of cycle, started cycle and unit locked and drained fine, when cancelled it stayed locked. Put into diagnostics and stayed locked but went through tests fine and unlocked during final spin.F2e1, F7e1, F0e5 errors in history. Stuck key, basket speed fault, unbalanced load.Ran recalibration and stayed locked at end of cycle. Unlocked couple minutes later.Called to Quote for control and actuator. Says unit is under warranty and had sent receipt in to girl at office (texted?) Says sending a copy to me. Copy sent me has a different model washer a whirlpool model number, not Amana. Cs is determined it is under warranty and they have an extended warranty past that. Says he will contact office when he has proper receipt to reschedule.When that occurs preorder control and actuator saved as estimate. No money collected at this time, will not pay for visit as say has warranty and extended contract. Explained we can not submit with mismatching model numbers. ( no serial number on receipt); dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"
We serviced a
WHIRLPOOL WASHER
Model WFW72HEDW0
Near Belchertown, MA 01007
Mike K.
Job Details:
09/08/2023
"Trip charge is covered Authorization # W18HGL1WL1. Unit had started smoking, horrible smell throughout house. Found stator motor seized and smoke stain signs coming out from stator/rotor.Quoted for stator/rotor/labor, may need more but that cost already almost 1k and not worth repair-and wont budge without heavy tools/time."
We serviced a
HOTPOINT REFRIGERATOR
Model CSX22DMB
Near Granby, MA 01033
Mike K.
Job Details:
09/08/2023
"Rf door wont stay closed. Found torn door gasket, nothing physically impeding door, bottom bearing gone. Door gasket no longer available.Quoted for hinge assy/laborApproved by Jody.Office to contact when parts come in for both calls to set up return together; ordrng 1 WR13X10020 (Door hinge assy)"
We serviced a
WHIRLPOOL DRYER
Model MEDB835DW4
Near Sutton, MA 01590
Angel R.
Job Details:
09/08/2023
"Found motor pulley loose and motor not turning, found excessive water within unit from moisture buildup. Customer has been advised to change crushed vent hose and also have hose throughout the home cleaned out. Will order new motor and blower wheel, spoke to Randy and motor is covered but customer will pay for wheel also labor is included.; ordrng 1 W11126010 (motor-drve) and 1 WP697772 (blower wheel)"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Suffield, CT 06078
Chris B.
Job Details:
09/08/2023
Complaint that the unit is not responding on the touch panel. Only part that is responding is the Start Resume button. Did a hard reset and all buttons working but tried entering diagnostic twice and unit would turn back off. Touch panel is working properly. Will order door latch as a backup. ; ordrng 1 W11462462 (Control Board) and 1 W11412299 (Door Latch)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Bristol, CT 06010
Ruben C.
Job Details:
09/08/2023
Checked unit ran diagnostics normal no error codes in memory ran component test normal capacitor checked ok could not duplicate issue
We serviced a
AMANA REFRIGERATOR
Model ASD2575BRS01
Near Worcester, MA 01605
Aimee Z.
Job Details:
09/08/2023
Found fridge and freezer warm check for frost pattern none and cleaned coils filled dog hair and lint.Compress hot and the filter dryer cold and condenser could Needs sealed system work.Cust buying new
We serviced a
FRIGIDAIRE RANGE
Model LFEH3054UFF
Near Worcester, MA 01605
Aimee Z.
Job Details:
09/08/2023
Installed left burner and inf switch and right inf switch tested complete