We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Mansfield, Connecticut 06268
Amanda R.
Job Details:
10/23/2024
Not draining lid lock broken black wire broken at connector that goes to drain pump quoted
We serviced a
WHIRLPOOL DRYER
Model WED8620HW1
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
10/23/2024
Customer complained unit making loud noise. Customer had purchase receipt. Replaced drum rollers belt and pulley with dryer repair kit. Issue was bad drum rollers. Verified proper operation. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
WHIIRLPOOL LAUNDRY CENTER
Model LTE6234DQ1
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
10/23/2024
Customer complained it was leaking. On arrival turned both hot and cold water valves on ran unit through wash cycle with maximum load unit field started washing drain unit tilted to look for leaks. No leaks found another cycle medium load no leaks found. Informed customer no leaks detected drain pump and tub. Seal seem to be good. No leaks from hoses. Cannot find issue collected trip fee.
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
10/23/2024
Customer complain unit not heating found proper voltage to unit ran heat cycle and found no voltage coming out of board to element. Checked element and found element was also shorted. Needs new element and control. Schedule return call for 10-28 pm ; ordrng 1 W11525996 (Control) and 1 WP3387747 (Element)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Watertown, Connecticut 06779
Jimmy R.
Job Details:
10/23/2024
"Installed new Gearcase due to old one making a loud squealing noise, ran a calibration and a regular wash cycle checking operations and unit is washing properly. Ran a spin and all functionings now working to specs ; dspstn on spec-tagged invntry: 1 W11454372 GEARCASE"
We serviced a
SAMSUNG RANGE
Model NE63T8111SS/03
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
10/23/2024
"Tested oven and cooktop burners finding both front dual burners would stay on high never adjusting found when putting on a medium setting unit would cycle on and off a few times then stay on high, found infinite switches failing causing issue. Checked rear burners and found both would cycle in High for a few min but when putting on a high heat it would never cycle the burner on and off just keeping burner on super high heat, unit will need new infinite switches and two front dual burners, parts tentative p/a ; ordrng 2 DG44-01006C (Dual infinite switch)s and 2 DG44-01009B (Infinite switch)s and 2 DG47-00063A (Dual surface elements)s, states that autho needed"
We serviced a
SAMSUNG REFRIGERATOR
Model RF27T5241SR/AA
Near Brockton, Massachusetts 02301
Aimee
Job Details:
10/23/2024
Installed pcb and ice maker and pressed button icemaker to fill with water Complete.Advised Cust 24 hours
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN0WW
Near Milford, Massachusetts 01757
Aimee
Job Details:
10/23/2024
"Jerry had me check codes and clear them the run agitation and spin test. Then had me un plug and tested at motor connector,needs 5 ohms theres a open winding at motor No ohms red white ,blue white and red and blue.Also said if coded wrong dial wouldnt line up is coded correct.Tech line said replace motor.8/8 I ordered a motor, inverta , main control first visit.; rqstng P&A on 1 WH03X29524 (Motor), states that autho needed"
We serviced a
GENERAL ELECTRIC RANGE
Model JB655YK9FS
Near Blackstone, Massachusetts 01504
Aimee
Job Details:
10/23/2024
Installed new harness completeTested burner center and out burner glowing red
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM08
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/23/2024
"Installed new compressor and filter dryer leak checked then pulled vacuum then recharged with 68g of r600a please allow 24hrs for temps to stabilize.; dspstn on spec-tagged invntry: 1 W11580057 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near West Hartford, Connecticut 06119
Chuck M.
Job Details:
10/23/2024
Customer complaint is that refrigerator LEDs were out at top and freezer. Unit has upgraded LEDs. Replaced Freezer LED and all lights are working. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11683242 LED MODULE CHROME (12 LED
We serviced a
MAYTAG RANGE
Model MER4800PZ0
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
10/23/2024
"Both front and rear right infinite switches the black tab that holds knob onto shaft of switch is bad replaced switches operation normal ; used 1 WP3149404 (INFINITE SWITCH), 1 WP3149400 (INFINITE SWITCH), and 1 WP3149404 (INFINITE SWITCH) from stock"
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201SR/AA-09
Near Kershaw, South Carolina 29067
Jonathan J.
Job Details:
10/23/2024
"Complaint refrigerator leaking flooding floor every time water filter is installed. I found warped, broken water filter housing I am ordering water filter housing.; rqstng P&A on 1 DA82-02870A (Water filter, housing assembly)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Middletown, Connecticut 06457
Jeremy B.
Job Details:
10/23/2024
Dryer door not closing correctly. Found door not reversed correctly. Revered and all checks ok.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS09
Near Suffield, Connecticut 06078
Chris B.
Job Details:
10/23/2024
Complaint that the drawer in the freezer is not pulling out. Found screw not tightened enough. Readjusted the rail and unit working properly.
We serviced a
MAYTAG DRYER
Model HYE3658AYW
Near Suffield, Connecticut 06078
Chris B.
Job Details:
10/23/2024
Complaint that the dryer is making a loud sound when tumbling. Found bad blower wheel and belt. Quoted parts and labor. Will order parts for a return visit. Collected in full.; ordrng 1 W11497304 (Blower Wheel) and 1 341241 (Belt)
We serviced a
WHIRLPOOL DRYER
Model LER8858EZ1
Near Enfield, Connecticut 06082
Chris B.
Job Details:
10/23/2024
Complaint that the dryer is not starting. Unit started ok and heating great. Tested the timer and working fine. No issues found.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FGRU19F6QFB
Near Somers, Connecticut 06071
Chris B.
Job Details:
10/23/2024
Complaint that the refrigerator has rust on the back panel and leaking water from the bottom front. Found evaporator cover rusted out and part no longer available. Found bad drain hose. Quoted parts and labor. Customer will search and see if that panel is still available before doing any further work on it. Unit will need to pulled out with an additional tech or done by the customer. Customer has 7 days to waive the trip fee into labor.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
10/23/2024
"Inspected and found unit motor, blower and vent duct making heavy vibration noise, cant pinpoint where the noise is coming from, looks like theres missing insulation on filter duct and on motor base, will order parts and call for return date.; ordrng 1 WP694089 (Wheel blower) and 1 279827 (Motor) and 1 WP348780 (Base) and 1 W11117429 (Lint chute) and 1 W11233063 (Shield) and 1 W11415783 (Seal) and 1 WP339956 (Foam seal)"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Gastonia, North Carolina 28052
Mitch H.
Job Details:
10/23/2024
"Removed and replaced infinite switch and element. Reassembled, tested, element now heating and cycling properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Cramerton, North Carolina 28032
Mitch H.
Job Details:
10/23/2024
"Removed and replaced dryer timer and dial. Reassembled, tested, timer and dryer operating properly."
We serviced a
SAMSUNG WASHER
Model WF45T6000AW
Near Middlefield, Connecticut 06481
Jeremy B.
Job Details:
10/23/2024
Below torn causing a leak replaced and tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Britain, Connecticut 06053
Jeremy B.
Job Details:
10/23/2024
Installed new thermistor fresh food section. power and set to recommended temps. Please allow 24 hrs for temps to stabilize.
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Manchester, Connecticut 06040
Amanda R.
Job Details:
10/23/2024
Installed new console didnt ask for model to be programmed and the console has no microwave feature need to reorder ; rqstng P&A on 1 W11449431 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Gold Hill, North Carolina 28071
Jenn F.
Job Details:
10/23/2024
Installed main control and ui control. Tested ok.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near China Grove, North Carolina 28023
Jenn F.
Job Details:
10/23/2024
"Complaint making a metal noise then the washer just senses when started and goes to complete. Found stored errors in the control F7E4 basket engagement error. F6E3 communication error. Ran diagnostic the clutch keeps clicking sometimes engaging. Gearcase has noise. Will need to replace the gearcase, nut, rotor, stator, clutch and slider. Order parts. Will call the customer when the parts come in to reschedule. ; ordrng 1 W11449841 (Gearcase) and 1 W11195971 (Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Slider) and 1 W11260238 (Rotor) and 1 W11510461 (Washplate) and 1 W10752187 (Screw) and 1 W11551646 (Nut)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Mooresville, North Carolina 28115
Jenn F.
Job Details:
10/23/2024
"Complaint the ice maker stopped working. And the lights would go off on the display would have to play with the door switch for it to come on. Ice maker will not cycle.this was a new build construction home with no mortgage. Final inspection done 10/30/23. Construction complete for move in 11/1/23. Replaced the ice maker and door switch. Tested ok. ; used 1 W11700250 (ICEMAKER), and 1 W11396033 (LIGHT SWITCH) from stock"
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Mooresville, North Carolina 28117
Jenn F.
Job Details:
10/23/2024
Complaint the water started having problems in July. The water line to the upper freezer froze. Water valve has been replaced 3 times. No freezing issue. Water valve is cracked at the inlet. Called whirlpool techline sr7740171430 possible hi water pressure to the unit. Will replace the valve and install hi pressure valve. Order parts. ; ordrng 1 W10786952 (Hi pressure Valve) and 1 W11579561 (Valve)
We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Belmont, North Carolina 28012
Mitch H.
Job Details:
10/23/2024
"Disassembled dryer, removed and replaced drive motor, blower wheel and clamp. Reassembled, tested, dryer now operating correctly and quietly."
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Clover, South Carolina 29710
Mitch H.
Job Details:
10/23/2024
"Tested and ran diagnostics , found F1E0 control error. Customer says he has to keep cycling breaker to use oven. Requesting P&A for console and control.; rqstng P&A on 1 WPW10260060 (Control) and 1 W11449431 (Console)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/23/2024
"Complaint refrigerator after the power outage from the hurricane is not cooling properly over freezing food Not dispensing water not making ice. I found chiller tank is frozen over. I found unit is indeed over cooling and fresh food section and in freezer. I set temperatures to maxwell warmth ordering control temperature sensor on harness and damper control. Icemaker is cycling, but not filling with water due to chiller tank being frozen Office to call customer when parts come in after authorization. ; rqstng P&A on 1 WPW10224292 (Harness) and 1 W11690896 (Thermistor) and 1 WPW10594329 (Damper) and 1 WPW10746274 (Control) and 1 WPW10317076 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS3
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/23/2024
Replace control and temp sensor. No additional issues found unit preheating fine. All functions glass cooktop everything is working fine.; dspstn on spec-tagged invntry: 1 WPW10181986 SENSOR
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF300ESS01
Near Glastonbury, Connecticut 06033
Amanda R.
Job Details:
10/23/2024
Replaced ice maker went over not having freezer over packed ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL04
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
10/23/2024
Complaint not making ice I found fill tube heater is frozen over heater is not working customer stated he had the door replaced shortly after purchasing the refrigerator due to a scratch and ever since the door was replaced it has not made ice. I. wires are broken.; ordrng 1 W11366500 (Fill tube heater)
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Denver, North Carolina 28037
Ryan S.
Job Details:
10/23/2024
"Customer complained while using left rear burner , heard pop and unit cut off, wont cut back on. Found unit has power. Had same issue last year. Ordering UI, cooktop module assembly and left rear burner plate. Informed customer office will call when parts come in. ; ordrng 1 WPW10396615 (Ui) and 1 WPW10328391 (Burner plate lr) and 1 W10857230 (Cooktop Module)"
We serviced a
WHIRLPOOL WALL OVEN
Model WGG745S0FS02
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
10/23/2024
Complaint bake element is not working all the rest of the elements are working fine broil lower oven. Bake cooktop. I found complaint true. I found upper oven. Bake igniter has failed. Customer declined repair today is going to attempt to repair themselves. No additional issues found with oven no error codes in fault history at this time.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Prospect, Connecticut 06712
Jimmy R.
Job Details:
10/23/2024
"Tested unit and found machine would not wash lower and upper shelfs checked wash arms and found clean but not pumping water threw wash arms very strong, placed clear door and found wash motor ver6 weak causing unit to not pump water and wash correctly unit will need new Sump&motor to fix washing issue. Customer will hold off for now she is speaking to Costco and will let us know"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
10/23/2024
"Tested unit and found nothing powering up no console lights, checked voltage to unit and 120v present at terminal block. Removed console and found control panel not connected causing no power, plugged in and unit is now running and operating to specs"
We serviced a
JENN-AIR REFRIGERATOR
Model JS42PPDUDE01
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/23/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID COOKTOP
Model KCES556HBL00
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/23/2024
Installed new cooktop due to cracked old one tested each burner and all functions functions now working to factory specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
10/23/2024
"Tested unit and found fridge and freezer sections not holding temps and will keep a normal temp for a few days then start warming up then back to normal every few days, checked thermistors at control an found reading 17.93 ohms freezer 9 degrees 6.63 ohms fridge sensor 43 degrees ran diagnostics and cycled damper witch is working checked fans and they are coming on normally customer had unit loaded properly. Will replace main control under s code parts labor advised customer they might be responsible for service charge 137.19 on return visit. ; ordrng 1 W11455229 (Acu control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near Plymouth, Connecticut 06786
Jimmy R.
Job Details:
10/23/2024
Checked over unit and found lower part of panel peeling off exposing the stainless also rusting around venting and bottom. Replaced faulty door with new panel checked all operations and unit is now working to specs
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R7201DT/AA
Near Attleboro, Massachusetts 02703
Aimee
Job Details:
10/23/2024
Installed augar and fanHad to steam out the augar to get out And installed new fan.Re installed ice maker and harvested 24 to 48 hours
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near York, South Carolina 29745
Mitch H.
Job Details:
10/23/2024
"Tested and found thermal cutoff blown. Removed and replaced. Reassembled, tested, dryer now heating and cycling properly.; used 1 279816 (Thermal cutoff) from stock"
We serviced a
GENERAL ELECTRIC WASHER
Model GTW335ASN2WW
Near York, South Carolina 29745
Mitch H.
Job Details:
10/23/2024
"Tested and found gear case making a very loud squealing noise and leaking oil. Requesting P&A for gear case, agitator and related parts. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 1 WH03X33729 (Transmission) and 1 WH03X30517 (Shifter) and 1 WH05X24185 (Clutch) and 1 WH43X30957 (Agitator) and 1 WH02X24374 (Bolt) and 1 2Xtime (2X time)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near York, South Carolina 29745
Mitch H.
Job Details:
10/23/2024
"Removed and replaced compressor and related parts. Charged with nitrogen to 250psi, checked for leaks, none. Allowed to sit for 15 minutes, no loss of pressure. Evacuated nitrogen, pulled vacuum, weighed in correct charge, 43g, for new compressor. Compressor operating and cooling properly."
We serviced a
AMANA REFRIGERATOR
Model ART318FFDB02
Near Salisbury, North Carolina 28144
Jenn F.
Job Details:
10/23/2024
Complaint freezer door gasket falling off. Secured the gasket with adhesive
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Fort Mill, South Carolina 29707
Jonathan J.
Job Details:
10/23/2024
I replaced lower door seal tested operations by running a rinse cycle no leaking occurring no additional With dishwasher at this time all operations are normal.
We serviced a
MAYTAG DRYER
Model MEDE300VW0
Near Salisbury, North Carolina 28144
Jenn F.
Job Details:
10/23/2024
Complaint stopped heating. Found open thermal fuse. Tested the dryer on air dry only and the heater came on. Needs new control board. Control board is NLA part # WPW10174745; used 1 WP3392519 (THERMAL FUSE) from stock
We serviced a
WHIRLPOOL WASHER
Model MVWP576KW1
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
10/23/2024
Drain pump running but not draining. Replaced drain pump and draining fine. Left unit in rinse and spin to clean out unit.; used 1 WPW10276397 (DRAIN PUMP) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ11N
Near South Hadley, Massachusetts 01075
Mike K.
Job Details:
10/23/2024
"Unit is under 1yr wp warranty per service bench. Pulled out on arrival. Light on in freezer, nothing in rf, front display is off, unit not cooling, moved wires at control and would get clicking of a relay, found harness to power was not secure. Once secure it came on as normal, compressor running, fans running, u/i active.Cs to monitor, any further issue would preorder control, but unit is running now ; ordrng 1 W11556912 (Control)"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS3
Near Newington, Connecticut 06111
Chuck M.
Job Details:
10/23/2024
Customer complaint is that dishwasher would not start cycle. Ran diagnostics and found no error codes. During test cycle dishwasher did not fill. Found wires broken underneath dishwasher washer. Ordered harness. ; ordrng 1 W11726283 (Harness)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/23/2024
Checked unit found touch panel not responding could not get into diagnostics ordering control; rqstng P&A on 1 W11462461 (Control) and 1 W11461688 (Panel)
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
10/23/2024
Checked unit unit is not getting correct voltage to terminal block have informed cust this has to be remedied instruct apis now fullfilled
We serviced a
KITCHENAID RANGE
Model KFEG500ESS7
Near Avon, Connecticut 06001
Ruben C.
Job Details:
10/23/2024
Replaced harness tested operation normal all burners working normally tested bake and broil normal tested all normal
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Canton, Connecticut 06019
Ruben C.
Job Details:
10/23/2024
Checked unit found off balance load instructed cust on loading clothes unit is starting normal ran diagnostics normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Torrington, Connecticut 06790
Ruben C.
Job Details:
10/23/2024
Checked unit found evap coil only frosting on right corner and top tube partially needs sealed system ordering evap and comp; ordrng 1 W11625643 (Evap) and 1 W11504415 (Coupling) and 1 W11504450 (Coupling) and 1 W11740253 (Comp) and 1 W11504432 (Coupling) and 1 W11506619 (Coupling) and 1 W11506638 (Coupling) and 1 W11504445 (Coupling) and 1 W11504448 (Coypling) and 1 W11109499 (Filter) and 1 W11506635 (Prcocess) and 1 Time (Extra time)
We serviced a
MAYTAG WASHER
Model MVW6230HW1
Near Granby, Massachusetts 01033
Mike K.
Job Details:
10/23/2024
"F8e6, f8e1 errors in history. Long fill and water hazard. Cleared. Ran component test and no hot water coming to unit. Verified water pressure in supply lines. Replaced inlet valve assy and testing fine both hot&cold. Ran service test and completed fine. ; dspstn on spec-tagged invntry: 1 W11220230 VALVE"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS3
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
10/23/2024
"Inspected and found f8e4 fault leak, found excessive suds in tub, flushed out suds and informed customer only to use dishwasher detergent. All other functions test normal at this time."
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near New Britain, Connecticut 06053
Jeremy B.
Job Details:
10/23/2024
Arrived and found vent not hooked up and heater is open. Replaced heater and tested dryer is drying but the vent is clogged and there is a large amount of lint built up inside dryer. Needs vent cleaned and dryer internally cleaned. ; used 1 WP3387747 (ELEMENT) from stock
We serviced a
MAYTAG WASHER
Model MVWP586GW0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details:
10/23/2024
Drain pump keeps draining. Ran diag found F3E1 (pressure sensor fault) needs new control ; ordrng 1 W11657965 (Control)
We serviced a
WHIRLPOOL COOKTOP
Model WFE525S0JS4
Near Indian Land, South Carolina 29707
Jonathan J.
Job Details:
10/23/2024
Complaint element is not working properly. Front left dual element. Slow to get hot. Show customer there are no issues with element. It is completely different as far as way it heats all elements are working properly replaced infinite switch no change in the way and speed at which. No issues found customer was also complaining about the oven door the way it closes. hinges found the normal doors have a cam built into the hinge that causes the hinge to hold position once it gets past that position door will automatically close and spring closed normally. Cannot adjust cannot do anything about. ; used 1 WPW10434452 (INFINITE SWITCH) from stock
We serviced a
WHIRLPOOL VENT HOOD
Model JXW9048WP1
Near Glastonbury, Connecticut 06033
Amanda R.
Job Details:
10/23/2024
The fans dont run they are getting power when switch is turned on quoted
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
10/23/2024
"Return to install new icemaker and heater installed icemaker and waterline heater ran icemaker field test icemaker filled with water brand icemaker, harvest test icemaker harvest verified proper operation"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
10/23/2024
Replaced inlet water valve and verified operation component testing.; dspstn on spec-tagged invntry: 1 W11688995 VALVE (COLD)
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
10/23/2024
"Inspected and found when set for time dry, unit is shutting off with 5-10 minutes. Venting is clear. Temps are running normal. Quoted for main control board, and customer will call if wants repaired. Also customer may have extended warranty thru PC Richards and he will call them as well."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Tolland, Connecticut 06084
Gary V.
Job Details:
10/23/2024
Inspected and found off balance fault code. customer may have had an off balance load and tried to reset controls. Cycled thru an auto test cycle and all functions test fine at this time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507EWH01
Near Ellington, Connecticut 06029
Gary V.
Job Details:
10/23/2024
Installed new ff drain pan and tested fine.; dspstn on spec-tagged invntry: 1 W11457241 PAN-DRIP
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE234GPS0
Near Stafford, Connecticut 06076
Chris B.
Job Details:
10/23/2024
Complaint that the dishwasher is not cycling correctly and error code came up. Found error code F4E3 bad wash pump. Replaced part with TS# W11665769. Unit running normal. No leaks detected.; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL RANGE
Model WFE515S0EW0
Near Gastonia, North Carolina 28052
Ryan S.
Job Details:
10/23/2024
"Customer complained oven door is loose and glass tries to fall out, door falls open. Found vent trim at top , its screw holes are stripped so door is falling apart. Also found hinges are bad and door is falling open ordering both hinges , both sides of trim and top vent trim. Inform customer office will call when parts come in and job is authorized. ; ordrng 1 WPW10299224 (Hinge) and 1 WPW10299227 (Hinge) and 1 WP8523172 (Trim) and 1 WP8523166 (Trim) and 1 W10817433 (Vent trim)"
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near York, South Carolina 29745
Mitch H.
Job Details:
10/23/2024
"Removed and replaced control and clip. Found that due to physical damage clip will not hold console tightly on right side. Ran control calibration and automatic test cycle, all completed properly. Advised customer that physical damage is not covered under warranty and that she might want to contact builder."
We serviced a
AMANA DRYER
Model NED4655EW1
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details:
10/23/2024
"Checked and tested. Found thermal cutoff blown. Removed and replaced. Shortened vent hose. Tested, dryer now operating properly.; used 1 279816 (Thermal cutoff) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Litchfield, Connecticut 06750
Ruben C.
Job Details:
10/23/2024
Checked unit found belt broken cuasing no operation replaced rollers pulley and belt tested operation normal heating normally; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ01
Near Amherst, Massachusetts 01002
Mike K.
Job Details:
10/23/2024
"Unit is under 1yr wp warranty per service bench. Ice production slow when first purchased then seemed fine being full every day. Now just a few cubes. Ran icemaker through test and completed, but water level seems low. Unit has not been moved and water line was replaced with braided line..Ordering icemaker and valve and will pull out and test water flow on supply on return. Office to contact to schedule return when parts come in.; ordrng 1 W11455232 (Icemaker) and 1 W11455388 (Valve)"
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near West Hartford, Connecticut 06110
Chuck M.
Job Details:
10/23/2024
Customer complaint is that dryer is noisy. Confirmed and found dryer needs repair kit. Ordered repair kit. ; ordrng 1 4392067 (dryer repair kit)
We serviced a
WHIRLPOOL WASHER
Model Mvwc565fw2
Near Wethersfield, Connecticut 06109
Chuck M.
Job Details:
10/23/2024
Customer complaint is that washer is not spinning out clothes. Ran diagnostics and found error codes. F0e5 off balance loads. F7e6 motor fault. Inspected and found hub and suspension worn. Needs to be replaced. Quoted customer P&L. Customer will buy new.
We serviced a
KENMORE DRYER
Model ="11070712990"
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
10/23/2024
"4139231924 JodieComplaint of smell like kerosene. Unit is in the basement, next to oil tank and open window above unit. Tank is half full so doesnt look to have been recently filled, not smelling any odors in basement, but can verify the dryer is burning something in the air as inside smelled after testing. Unit is cycling fine. Let run for 15+ minutes. Operating fine.Explained possible sources, can run clothes on air dry to help smell after drying until fumes are gone."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHB10
Near Gastonia, North Carolina 28054
Ryan S.
Job Details:
10/23/2024
"Customer complain unit not making ice as ice buildup around icemaker on arrival. Found ice buildup in icemaker found valve is dripping, causing build Maker and valve customer office will call when parts come in to schedule return call . ; ordrng 1 W11548535 (Valve) and 1 W11692161 (Ice maker)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Northampton, Massachusetts 01053
Mike K.
Job Details:
10/23/2024
"Says building 16, no building 16 on campus directory.Got through to Miguel, there is a building 16, warehouse, turn right when entering campus.Unit is in building 13. Found unit clicking but not locking. Do d not have part in ts. Scheduled return for Friday. Call Miguel to meet, take first right, warehouse entrance, proceed to past lot M on the right, building 13 will be on left.; used 1 W11670519 (LATCH) from stock"
We serviced a
GE DISHWASHER
Model DDT700SMN3ES
Near Enfield, Connecticut 06082
Gary V.
Job Details:
10/23/2024
"Inspected and found wash arm popped off port, reinserted and tested fine."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Rock Hill, South Carolina 29730
Jonathan J.
Job Details:
10/23/2024
"Complaint dryer making a burning smell heater stops heating sometimes for a day sometimes for a few minutes. Had electrician out, stated no issues with electrical. I found during the operation of the dryer after checking every component no issues found with the dryer found voltage is dropping significantly between 6 to 13 V of voltage drop when heater clicks on I found odor started to begin during testing and heating of the dryer. I found breaker box is smoking Issue is with house breaker box."
We serviced a
LG WASHER
Model WT6105CW
Near West Springfield, Massachusetts 01089
Mike K.
Job Details:
10/22/2024
"Replaced drain pump and verified operation, filling in normal cycle then operating pump in spin cycle."
We serviced a
SAMSUNG RANGE
Model NX60A6511SS/AA
Near Brockton, Massachusetts 02302
Aimee
Job Details:
10/22/2024
Found the igniter isnt lighting no power from pcb; rqstng P&A on 1 DG94-04041B (Pcb) and 1 DG94-01441A (IGNITOR)
We serviced a
SAMSUNG DRYER
Model DVE45T6000W
Near Mansfield, Massachusetts 02048
Aimee
Job Details:
10/22/2024
"Cust had vent replaced to hard vent was just cleaned . Found the cover to the lint screen the door off, which causing to much lint going down to blower wheel. Could smell any rubber or any unusual smells. Needs cover assy and repair kit.; rqstng P&A on 1 DC97-16160B (Cover assy) and 1 DASAMKIT (Repair kit)"
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near York, South Carolina 29745
Mitch H.
Job Details:
10/22/2024
Checked and found noise coming from compressor when it starts. Refrigerator has a 10 Year warranty on sealed system. Advised customer that we do not service Samsung sealed systems while still covered by factory warranty. He will need to call Samsung to get authorized factory service.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near York, South Carolina 29745
Mitch H.
Job Details:
10/22/2024
"Confirmed control board issue. Oven not working. Removed and replaced control board. Reassembled, tested, all functions now operating properly.f"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Salisbury, North Carolina 28144
Jenn F.
Job Details:
10/22/2024
Unable to work on unit. Roaches.
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Kannapolis, North Carolina 28081
Jenn F.
Job Details:
10/22/2024
Replaced control board and door lock. Calibrated the unit. Tested ok. ; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS4
Near Rockwell, North Carolina 28138
Jenn F.
Job Details:
10/22/2024
Replaced the ui. Ran diagnostics. Tested ok. Balance PIF of prior visit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ludlow, Massachusetts 01056
Chris B.
Job Details:
10/22/2024
Complaint that the freezer in the top on the lighting and switch is getting frosted up. Found the freezer door rails are grinding on the right side. Door is not closing smoothly and customer has to push hard to get it shut. No evidence that the freezer is overly packed and no packaging caught in the back. Tried adjusting but no success. Found no issues with the cooling nor with the defrosting and drainage.; ordrng 1 W11396033 (Light Switch) and 1 W11658402 (Rails)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
10/22/2024
Return to install new evap and compressor. Installed new compressor pulled vacuum for 20 minutes steady. No leaks charged with 6 ounces are 134 verified cross pattern informed customer to give 24 hours for proper cool 48 for ice/ ; dspstn on spec-tagged invntry: 1 W11506635 COUPLER 6 NF MS SV
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HW09
Near Belmont, North Carolina 28012
Ryan S.
Job Details:
10/22/2024
"Customers complained of sparking. Ran unit with control panel off. Found sparking around capacitor, needs high voltage transformer , due to wiring had thermal damage, capacitor and diode. Informed customer office will call when parts come in. Will call safety on return call. ; ordrng 1 W11545872 (Transformer) and 1 W10850446 (Capacitor) and 1 W11256462 (Diode)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Eastford, Connecticut 06242
Amanda R.
Job Details:
10/22/2024
"Replaced compressor vacuumed system recharged with 41g r600a set temps at recommended ; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
MAYTAG DRYER
Model MED5630HC1
Near Canterbury, Connecticut 06331
Amanda R.
Job Details:
10/22/2024
Customer only uses timed dry timed dry was turned to air dry unit is heating recommended cleaning vent housing outside no error codes
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW11
Near Heath Springs, South Carolina 29058
Jonathan J.
Job Details:
10/22/2024
Complaint when doors are reversed to prevent severe pain due to complications of pulling with right hand door has a gap and will not seal I found cabinetry was missing drilled leading in a gap when door is revered whirlpool file number 7740159673 reversing feature of door is non serviceable defect in cabinetry fridge is fully functional with doors non reversed customer care phone number 18002531301
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Lancaster, South Carolina 29720
Jonathan J.
Job Details:
10/22/2024
Complaint dryer is not drying clothing. I found restricted vent is the cost dryer is heating just fine. Blower is working. Fine dryer has F4E3 error code and diagnostics history only code. Found vent is completely plugged up.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
10/22/2024
Replaced main harness wire and ran three diagnostic cycles and all running normal.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Salisbury, North Carolina 28146
Jenn F.
Job Details:
10/22/2024
"Removed the agitator, rotor, stator, clutch, slider and hub nut. Gearcase is seized to the basket and will not come out. Unable to repair it today. Will need to replace the outer tub, basket and filter. Customer will call her contract to buy a new washer. ; rqstng P&A on 1 W10811960 (Basket) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter screw) and 1 W11219115 (Outter tub)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near South Hadley, Massachusetts 01075
Chris B.
Job Details:
10/22/2024
Complaint that the dishwasher is not running properly. Found error codes F4E3 and F7E1. Found heavy rodent issues. Found drain hoses leaking possibly from rodent problems. Customer will have the unit replaced. Collected trip fee.
We serviced a
KITCHENAID DISHWASHER
Model KUDS30IVBL0
Near Norwich, Connecticut 06360
Amanda R.
Job Details:
10/22/2024
Replaced control heating element working