"Inspected and found door gasket torn, will submit estimate and call with return date.; rqstng P&A on 1 W10830189 (Door gasket)"

"Voltage to ui 5.12 dc. Inspected and found ui button assy only getting about 3.5 volts dc and flickering up and down in voltage reading, quoted &239.00 for labor to order and return to replace parts. 2 year parts warranty. Customer is upset with labor rate. Service fee was already paid on previous trip. He will call in if wants repaired."

"Tested and ran diagnostics. Found noise coming from freezer evaporator fan. Pantry control operating properly. Lights out in freezer and top refrigerator. Quoted customer for replacement of evaporator fan motor. Lights covered under Service Pointer W11460554 and S-code S191AQ. Customer approved repair. Checked part availability and scheduled return for 3/21 AM. Collected full amount on cc.; ordrng 1 W11249952 (Evaporator fan motor) and 1 W11683242 (LED kit), dspstn on spec-tagged invntry: 1 W11170612 HARNS-WIRE and 1 WPW10769076 CNTRL-ELEC"

"Customer complained of unit sparking, showed plastic cover that had came off inner door found clear plastic between vent holes in cavity and where interior light is had melted on one side some also. Ran unit and no arching present. Found arc marks around where the rack sits meaning rack was in it when nothing was on it causing arc to rack supports. The arching Was coming from that. Called techline, techline said that plastic part under interior light is serviceable, clean interior as best you can, and touch up paint for the arch spots on rack supports. Tech line said issues come from user error and normal wear and tear. Sr#7738687323. Techline said that safety had already been notified of issue with report and if customer has any more questions or complaints to call safety for further information. While looking for part number for clear plastic Film that covers holes under interior light couldnt find it. Called tech line back and was informed by next tech line rep that that part is NOT serviceable. Customer said she doesnt want to get touch up paint and as long as unit works she is fine. Informed her to just cover food when using it and to leave rack out unless its being used to out something on it per owners Manuel. Customer was satisfied as long as it works. Ran cup of water test with her and unit is working as designed."

"Customer complained of white residue on black clothes. Least time I checked entire inner tub and water filter. Checked this time, tub is emasculate, and found white sediment in cold water line filter on washer. Informed customer she will need to buy a better water filter for her home or for the washer line itself. Informed to contact amp friend or contractor who can help. Verified proper operation. Informed customer if called back for same issue and no issue is found when will have to pay for service . Called tech line to document, sent pictures of sediment. Sr#7738688023"

"Had to change model and serial for ticket. Customer complained unit wont work. Found unit was just locked in surface lock setting, showed customer how to lock and unlock the Ui. Verified all burners working. Verified proper operation. Collected trip fee via card."

Replaced ui panel tested operation normal no dents

Replaced control and latch tested operation normal ran cycle normal unit is locking

Rechecked unit found rotor is worn down where clutch engages cuasing grinding noise also could not go into diagnostics ordering rotor stator clutch and slider and control; rqstng P&A on 1 W10754158 (Stator) and 1 W10734521 (Slider) and 1 W10754448 (Clutch) and 1 W10754161 (Rotor) and 1 W11611438 (Control) and 1 W11130359 (Dampers)

Sr 7738689848 Checked unit called techline door panel has misshapen foam per techline replace door panel also ordering vent fan; ordrng 1 W11649995 (Vent assembly with fan) and 1 W11625194 (Panel stainless)

"Complaint bake is not getting hot. Neither is broil. I found control board relay is sticking not allowing elements to heat up properly. Found open thermal cut out as well in ordering control and thermal cut out. Bake and broil element are getting warm but will never get hot oven has 240.7 V getting to it cooktop elements are all glowing red hot no issues Left part w customer. Office got a customer when parts come in. ; ordrng 1 WP3196548 (Cutout) and 1 W11122555 (Control), dspstn on spec-tagged invntry: 1 WPW10308477 ELEMENT"

"Complaint dishwasher is not drying dishes. Dishes are still soaking wet at the end of the cycle so its the tub. I found F7 E1 error code in coming water too. Cold control is designed to disable heating element. If water temperature coming in is too cold I found incoming water temperature out of two different faucets is 100?. I found hot water tank set to low advise customer to raise gas hot water temperature to section a. Customer is 96 years old. We cannot adjust hot water tank due to safety issues. Also found no rinse agent has ever been used in dispenser ever advised, rinse agent usage. no further issues found after clearing code heater is working fine."

"Customer complained unit wont spin, parts Broken under it. Found. Belt cover missing,. Belt torn, capacitor smashed, and cam damaged. Quoted for repair and parts (cam,cap,belt,and belt cover) of 512.49. Customer didnt want to repair. Collected trip fee."

Arrived to replace valves and filter housing. Water is working properly. FF temperature was set to 33 degrees. Reservoir was frozen.

Customer complaint is that ice maker had error code E5 Timed Ice. Confirmed error code and replaced ice maker and reset power. Advised customer to allow time for ice production. ; used 1 W11658802 (ICE MAKER) from stock

Customer complaint is that fan is noisy. Started fan and blade is grinding against housing. Ordered blower fan. ; ordrng 1 W11351717 (Blower Fan)

"Dishwasher leaking and not cleaning properly. Found water leaking from bottom of the door and wash motor running weak. Wash arms do have have a even pattern needs new. Requesting autho on parts. ; rqstng P&A on 1 W10837249 (Lower wash arm) and 1 WPW10498900 (Middle spray arm) and 1 W11177741 (Gasket) and 1 W10909089 (Bottom door seal), dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

Natalies new door latch and then ran self test all checks ok.

Replaced part and unit running normal. Ran two diagnostic cycles and a spin cycle and all tested normal.

Complaint that the unit is leaving small particles of metal in the clothes after every wash. Ran a quick cycle with a clean shirt to see if theres any residue at the end. Removed the inner tub and verified the inside and all seems clear and no signs of metal shavings. No issues found with the washer.

Returned to install parts ordered by previous tech. Installed Ui control and control board. Ran service mode. All funtions working as defined. Showed customer how two step start works. Verified proper operation.

Customer complain of unit not washing not filling. Customer had a receipt from the place she bought it from but the receipt didnt have a model number. Informed customer she would need a receipt with the model number of the washer on it to prove that that washer was the one that was purchased on that date. Informed customer she would have to pay. She refused and said she will get a receipt from the company with the model number on it. Left call.

"Customer says dishwasher stops approximately 30 minutes into a normal cycle and will not complete. Says clean light flashes continuously. Entered diagnostics but when I attempt to access error codes display goes blank. Can run diagnostics cycle and completed properly. Called tech line spoke Andrew SR# 7738686752, he said to replace main harness. Ordering harness. Also asked customer to record issue and light flashes. Advised customer that office will call to schedule when part arrives.; ordrng 1 W11568793 (Harness)"

"Replaced burner head, tested. Burner now igniting properly. All burners operating properly."

Replaced door tested operation normal no dents on new door

F5e2 complaint that unit wont go inside high speed spin went over loading alike items started load with customer load heavier items first cycle completed normally

The down draft isnt installed correctly making a loud noise from vibration from not being hooked up took pictures

The bottom of the stainless steel door rusting and peeling back took pictures ; ordrng 1 W11659651 (Panel)

Found upper led in the 3 section light burnt out. There is a new kit available will install new led kit. ; ordrng 1 W11683244 (Led kit)

Found bail arm not in position. Reinstalled and tested all checks ok.

Dishwasher leaking and giving F8E4. Found water at 150 and a large amount of soap at bottom of sump. Customer must lower temp and use different soap.

Water valve valve cracked and leaking triggering the float switch and drain pump comes on when triggered needs new valve!; ordrng 1 100238524267 (Valve)

Customers complaint that a washer making abnormal noise. Ran diag found no error codes. Ran self test then high speed spin and all sounds are normal. Recommend customer wash full loads with Mike items to ensure a balanced load.

Found bake element burnt out causing poor heating. Replaced and preheated to 350all checks ok. ; used 1 W10779716 (ELEMENT) from stock

Installed new wash plate all checks ok.

F2e1 error code on display replaced console programmed model tested operation normal

Complaint dryer takes multiple cycles to dry clothing Temps with vent attached 235? 143? temps with vent disconnect are 181- 115? dryer vent test kit will not pull card off test with vent connected will pull card off test kit when vent is disconnected. Vent restriction found to be issue. ; used 1 W11224254 (VENT TEST KIT) from stock

Installed new fan and harness with defrost term and thirmister.There was a heavy coat of frost on the ice maker cleared off and clear evap.Tested fan sounds good and installed new right door gasket Complete

Installed drain pump and Contrl Filled tub with water and wet some sheetTo spin

Installed filter assy and harvested the ice maker to check for leaks.CompleteAdvised Cust to replace the filter

"Installed bake element and went to install broiled one I have was broken.Used one from ts light up and activated gas and went out . Foundwire cap Was loose and burnt out element. Put butt connector on and pushed through to back asked customer not to use.Called Mike to tag another igniter and was scheduling up. Cust turned and said I didnt listen to problems. Wished didnt repairCalled Mike andto Brain about Cust hes calling her back with options; dspstn on spec-tagged invntry: 2 12400035 IGNITOR FLAT , used 1 12400035 (Igniter) from stock"

I replaced all previously ordered parts I tested operation no further issues found with washer today I performed a quick wash cycle before departure to help with funk odor.

Replaced control thermistor and sensor unit is heating normally tested operation normal; dspstn on spec-tagged invntry: 1 WP8577274 THERMISTOR and 1 WPW10298258 WIRE HARNESS

"Checked and found ice maker stuck halfway through cycle, would not return to home position. Removed and replaced ice maker. Now operating properly."

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP

"Cx complaint that the UI lights are not working at all. I inspected the unit to confirm the complaint. I found the interior light work fine and it is cooling. I checked the harness near the bottom of the door, it was disconnected. I secured the connector and tested the unit for the cx. The unit is working as designed."

Cx complaint that the unit is making a weird noise and giving an error message. I inspected the unit to confirm the complaint. I found error codes: f7e7 f7e6 f7e1 f0e3 f2e1. I cleared the codes and ran manual spin and agitate. The unit worked fine in spin but to entire basket moved in agitate. The unit needs a new actuator. I installed the new part and tested the unit for the cx. The unit is working as designed. I collected the payment in full by CC.; used 1 W10913953 (ACTUATOR) from stock

"Cx complaint that the unit is making a squealing noise while it runs.I inspected the unit to confirm the complaint. I found the rollers are rusted and worn. The idler wheel is as well, it has torn the new belt because of the resistance of not spinning well. I used a TS belt to allow the unit to run without issues unit we return with the parts. The unit needs a new idler wheel, rollers and belt to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 4392067 (Dryer repair kit), used 1 341241 (Belt) from stock"

Cx complaint that the unit is not heating. I inspected the unit to confirm the complaint. I found the thermal cut off fuse has blown and needs to be replaced. I replaced the part with one from TS and tested the unit for the cx. The TS part did not have an inventory #. The unit is working as designed.

Arrived to the house and customer wasnt home when customer arrived they mentioned that the stove had extended warranty through Home Depot and didnt know they would be a trip fee involved and they mentioned that it wasnt explained well. I explained that the trip fee is to verify and diagnose the problem. Customer refused to have to pay anything for something under warranty. Couldnt diagnose the stove.

Complaint that the unit is not heating and found bad door switch. Found dryer heavily clogged. Quoted for parts and labor. Customer prefers not to fix the dryer for the price and age thinking it would be less. Collected trip fee.

Replaced u/i control. Display responding properly. Tested in normal cycle and operating properly.

"Unit is under 1yr wp warranty per service bench. Cs complaint is leaking from front left side. Verified unit n testing, found small dent along bottom tub seam is where it is leaking can see light from m flashlight on outside of unit shining inside tub. Constant water area, verified with Randy at office to replace tub. Tub will ship direct to cs. Advised to check when arrives and call us so we can schedule return. 2x time ; ordrng 1 W11409865 (Tub assy) and 1 2xtime (2x time)"

Customer complaint is that ice maker freezing up. Confirmed and took pic. Ordered ice maker assembly kit. P&A. ; rqstng P&A on 1 DA82-02701A (Ice Maker Assembly (Kit))

"Cust just replace gaskets both fridge doors. Cust has veggie in plastic and in bottom deli-draw. He took of the lidI turned temps up on drawTested the thirmistor fridge ,freezer, and ice box all passAlso checked the damper opening and closing no air when closed.Only freezing deli draw.We could replace thermistor I dont feel going make that much differenceThey pass.Cwa; dspstn on spec-tagged invntry: 1 WPW10196393 DAMPER CNTRL"

Replaced part and unit running normal. No leaks detected.

Cx complaint that the unit is not drying. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The heater produced heat. I explained the importance of rinse aid. The unit is working as designed. I left the part with the cx.; dspstn on spec-tagged invntry: 1 W10518394 HEATER

Installed new main acu and ran auto test and tested fine.

Checked unit found drain hole in freezer cleared drain hole tested operation normal

Customer complaint is that dryer had a gas smell. Used bubbles and found leak at flex pipe to supply pipe. Tightened and leak stopped.

Customer complaint is that washer would not start. Attempted diagnostics and start button was not working. Replaced control and tested. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11170317 CNTRL-ELEC

"Installed new blade and cond motor, cycled and unit is quite, not hearing any other noises at this time."

"Drilled out screws needs more parts because other screw heads broke off in orifice holders ; rqstng P&A on 6 WPW10559494 (Bezel)s and 1 74007736 (Burner head) and 1 WP7527P002-60 (Orifice holder) and 1 WP7527P00460 (Orifice holder) and 1 WP7527P00360 (Orifice holder) and 10 WP3368921 (Screw)s and 1 74007735 (Burner head), states that autho needed"

Replaced tub assy. But has yet to be able nstalled so cs will test when installation is complete

"Unit is under 1yr wp warranty per service bench. Say not running, unplugged on arrival. Plugged in and n and started normal cycle, drained, filled and went into wash fine. Cancelled and drained out.Went into diagnostics, no errors in history. Ran diagnostic cycle and completed fine.Had customer start cycle, said it had been beeping, but again no errors in history. Went over the drip tray, how to remove and water insert. Talked about soap and dish placement."

"Address in wrong town, it is in belchertown.Every couple of cycles it wont start needs to be drained out. Tested in bulky, with more water setting and then ran rinse and spin, control monkeyed den, draining fine be. Drain trap is clear. Was a decent amount of suds in test cycle and has a drain about 6 feet up wall. Wouldnt fail in testing, tried multiple cycles. Possible suds build up and significant back flow from longer hose length. Cs does say when he empties water it is a lot of soap.Will look into raising unit or possibly adding sink."

"Returned to install compressor. Installed new compressor , while pulling vacuum found leak present. pushed 140psi. Nitrogen heard leak around front of unit. Found leak coming from frame , center between refrigerator and freezer sections. Took picture of bubble test. Heard auditory pop while testing and bubbles got bigger. Called Tech-Line to deem unrepairable sr#7738678916 Informed customer he will be contacted by whirlpool in few days for further information."

"Removed and replaced drain hose. Tested dishwasher, found second hose to disposal also has a leak. Ordering hose. Customer is out of town next week so scheduled return for 3/26 AM ; ordrng 1 W11414944 (Drain hose)"

Replaced part and unit running normal. Good frost pattern on the evap side. 1yr warranty on parts and labor.

Complaint that the unit is leaking water from the bottom left corner. Ran a quick cycle and found no leaks. But will quote customer for parts and labor just in case they need a new gasket. Mentioned to the customer to keep the gasket clear of debris and to wipe off the seal periodically.

Complaint that the unit is not draining correctly and leaking water. Removed back and top cover and ran three cycles and found no leaks and unit draining properly properly. Found no issues with the washer. Collected trip fee.

Fa e2 found problem with the wax mtrvent and needs replacement of heater cap.Ran diagnostics found motor winningFound needs vent motor and deflector and caps for heater and sump assy; ordrng 1 W11416460 (Vent) and 1 W11545290 (Deflector) and 1 W11715949 (Heater caps) and 1 W11460945 (Sump)

Installed new wash pump and lower spray arm complete

Found no drain loop and running front the garbage disposal.Also found water under sump assy.Water valve and hoses not leaking Needs new sump assyCust buying new

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

Cx complaint that the unit is heating intermittently. The cx does not have a receipt to verify the unit is in warranty. I did not diagnose the unit.

"Cx complaint that the unit shakes violently. I inspected the unit to confirm the complaint. I found an error code: f5e1. I cleared the code and ran a service cycle. All components passed with no issues. The LF suspension rod came out of position. I noticed the adapter balance ring is separating causing contact with the top panel creating a slight imbalance. I ran a calibration cycle. The unit needs a new balance ring to resolve the issue. Im ordering the part, the cx is responsible for the labor.; ordrng 1 W11222084 (Adapter balance ring)"

Cx complaint that the units LF switch does not work. I inspected the unit to confirm the complaint. I found the other switch work fine and the LF switch works if the knob is wiggled. I rotate the switch with the LR switch. The problem moved to the LR switch. The unit needs a new infinite switch to resolve the issue. Im ordering the part for the return visit.; ordrng 1 W10917724 (Infinite switch)

Installed bolt and wet and spun towels

"Found the bellows ring came off, re installed complete"

"Returned to install acu control board. And fan, installed parts and ran service mode, both high and low speed working. , verified proper operation ."

"Rf not cooling, fr fine. Dual evap system, found evap fan seized, once broken free is running but noisy. Quoted for motor/labor. Will need evap cleared on return.; ordrng 1 WR60X26866 (Evap fan)"

"Unit making ice intermittently. Found fill cup clogged and ice formed between holder and icemaker. Good water flow at water dispenser. Cleared out ice build up and advanced icemaker, seemed to fill fine. Filter had been replaced a week ago.Cs to monitor."

"Second floor unit 123. Unit is under 1yr wp warranty per service bench.Stopped mid cycle while baking, control not working, flashes time, no buttons responding. Unplug/plug and same. Verified 120vac at control. Ordering control.Office to contact cs when parts come in to schedule return.; ordrng 1 W11620559 (Control)"

"Unit is under 1yr wp warranty per service bench. Complaint of not drying, found unit heating but no air flow. Fine when removed venting. Vent clogged at exit of house, cleared and flowing ok."

"Customer complained of. Lise from freezer section. Had video of noise from freezer fan when opening freezer door. Upon arrival noise not present. Checked for ice buildup on evap, none present, door seals good. inspected fan and fan makes slight noise when turned by hand.,ordering new fan motor. Date ticket created was 3-4-24, actual goods issue date is 3-11-23, unit still in warranty. Scheduled return call for 3-26-24 due to customer being out of town until then. ; ordrng 1 W11024089 (Fan motor)"

"Cx complaint that the unit is not cooling well. I inspected the unit to confirm the complaint. I found the overall temps are warmer than the set temp 44/36 set to 33/0. The evap fans workin both areas and the compressor and condenser fan are working as well. I found the FC evap has ice built up where the tubes enter and exit the evap. I also hearing hissing when the SS is activated in the FC. The unit needs a new FC evap and compressor to resolve the issue. The cx paid in full by CC.; ordrng 1 WPW10608485 (FC evap) and 1 W10832994 (Compressor), dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP"

Replaced burner head had to adjust burner orifice main top has damage at burner orifice cust is ok with damage it took pic

"Customer complaint is that dryer was noisy and lint screen does not push all the way down. Inspected and found filter housing is warped at top at vent. Ordered moisture sensor kit. ; ordrng 1 W10906551 (moisture sensor kit), dspstn on spec-tagged invntry: 1 W10837240 IDLER PULLEY , used 1 4392067 (DRYER REPAIR KIT) from stock"

"Inspected and found no voltage getting to lite socket, needs main acu, quoted and they will call."

"Inspected and found main control board spin relay no longer functioning, also found display board lights not illuminating or responding, will submit estimate and call for return date.; rqstng P&A on 1 W11556725 (Main acu) and 1 W11561182 (Ui panel) and 1 W11481116 (Display board)"

Dishwasher not cleaning keeps giving motor error. Heater has copper bushings needs to be upgraded. Replaced motor sump assy and heater. Ran self test all checks on. Please use Special Project code S17304 for heater.

Customers complaint is oven not heating properly. Tested elements and they test fine. Elements getting proper voltage will recommend replacing control and sensor at the same time.

Installed new icemaker . Please allow 24 hrs for proper ice production.

Fresh food door gasket tearing and not sealing. Replaced gasket and heated and reshaped all checks ok.

Replaced part and unit not responding on any of the actions in diagnostic cycle. Tried running the water ; ordrng 1 W11624938 (Main ACU) and 1 W11394572 (Lid Lock)

Complaint that the units touch panel is flickering. Upon arrival ran a cycle and no flickering appeared. Verified connections and all well. All touch buttons working correctly. Mentioned to the customer that if the problem arises will need new touch panel and will quote them for parts and labor.

Fills and drains not washing motor getting power replaced motor tested operation normal ; dspstn on spec-tagged invntry: 1 W11025157 MOTOR/SUMP

"Inspected and found open thermal fuse, causing no heat, replaced with new thermal kit and cycled tested fine.; used 1 279973 (THERMAL KIT) from stock"

"Inspected and found drain hose elbow kinked in back of unit, adjusted and cycled,unit now draining properly."