We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, Massachusetts 01002
Mike K.
Job Details: 09/06/2024
"Unit is under 1yr wp warranty per service bench. Door not closing. Verified issue, door physically will not close. No obstruction not found, no damage found, rf ba against bottom when trying to close, swapped direction of door and closes fine. No voltage in this apartment, bad breaker, will not rest ( with or without appliance attached) cannot test unit further, but door issue resolved."
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Denver, North Carolina 28037
Ryan S.
Job Details: 09/06/2024
"Customer complained time not moving even on timed dry, found unit not heating also. Found only one leg had proper voltage, L1 to neutral has 120v L2 to neutral has 8v , same at wall. Flipped breaker breaker didnt want to turn back on but did. Informed customer to call electrician due to bad breaker, wiring or wall outlet. Plug and dryer ok."
We serviced a
GE REFRIGERATOR
Model GFE28HMKEES
Near Denver, North Carolina 28037
Ryan S.
Job Details: 09/06/2024
Customer complained of loud noise in refrigerator found Evette fan broken causing loud noise ordering Evette fan. Quoted repair. Customer paid in full via card scheduled return return call for.9-11-24am ; ordrng 1 WR60X26866 (Fan)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near West Hartford, Connecticut 06119
Jeremy B.
Job Details: 09/06/2024
Installed new keys ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W11412291 DRAIN PUMP and 1 W11460962 PANEL-UI
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Hartford, Connecticut 06106
Jeremy B.
Job Details: 09/06/2024
Ice bin cracked at bottom causing cubes to fall out needs new ice bin. ; ordrng 1 WPW10558424 (Ice bin)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS07
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details: 09/06/2024
Installed new icemaker. Reset power. Please allow 24 hrs for ice production.
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near Glastonbury, Connecticut 06073
Jeremy B.
Job Details: 09/06/2024
Washer keeps giving F8E1 (long/no fill) found cold water entering slow. Found good supply pressure and screens clear. Replaced valve and ran test all checks ok.; used 1 W11165546 (VALVE) from stock
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Iron Station, North Carolina 28080
Ryan S.
Job Details: 09/06/2024
Customer complained of vibration or scraping noise took apart found motor is causing Too much vibration ordering new motor and blower wheel. Customer will call when parts come in.; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details: 09/06/2024
"Ran washer and found when unit would ramp to a spin the tub would bang out of control, tested suspicion and found unit bouncing up and down causing issue with off balance and banging. Replaced suspension and unit is now spinning and operating to specs ; used 1 W11130362 (SUSPENSION) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, Massachusetts 01002
Mike K.
Job Details: 09/06/2024
"Unit is under 1yr wp warranty per service bench. Unit is not tumbling, no humming just not running. Stays light blinking good on control. 120vac coming from relay on control. Thermal fuse checks good. Found disconnected wire to belt switch. Corrected and unit is functioning properly, tumbling and heating verified"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Hampden, Massachusetts 01036
Chris B.
Job Details: 09/06/2024
Replaced all parts and refrigerator working normal. All doors are in great shape. All gaskets sealing properly.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW05
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details: 09/06/2024
"Checked and found compressor trying to start but just clicking off on overload. Removed back, took amp draw, compressor pulling 9.8 amps trying to start. New compressor defective. Ordering another compressor. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11547313 (Compressor) and 1 W11506635 (Access valve) and 1 W11109499 (Drier) and 1 2Xtime (2X time)"
We serviced a
WHIIRLPOOL DRYER
Model WED4815EW1
Near Taunton, Massachusetts 02780
Aimee
Job Details: 09/06/2024
Installed new heater and first visit fuse thermal kitTested heat complete; dspstn on spec-tagged invntry: 1 279838 ELEMENT
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Andover, Connecticut 06232
Amanda R.
Job Details: 09/06/2024
Sr7739862080 called support recommended replacing factory lock ring from condenser to loop cut it out and reconnected with copper tubing recharged give 24 hours
We serviced a
FRIGIDAIRE REFRIGERATOR
Model LFSS2612TE4
Near Dallas, North Carolina 28034
Ryan S.
Job Details: 09/06/2024
Return to install separator customer said icemaker stopped working cycle icemaker icemaker just wasnt getting water and a little bit of ice buildup in the very tip of icemaker line from checking line on last call. icemaker working separator working verified proper operation
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ11
Near Easthampton, Massachusetts 01027
Mike K.
Job Details: 09/06/2024
"Unit is under 1yr wp warranty per receipt, took photo of receipt.Compliant of noise coming from freezer, stops when either door is opened, had turned off icemaker and still made noise. Not making noise on arrival. Fan/compressor running. Removed evap cover and full frost pattern on evap, fan not obstructed, no build up. Fan secure with no wobble, functioning properly. Even when moving fan motor around while running, not scraping, not making any unusual noises. Evap motor part # W11559968, but it s functioning properly and no need to replace at this time. Sometimes if doors not fully closed the evap can frost up enough to hit fan and make noise, but all is clear at this time.Whistling. Whirring, popping, gurgling noises all common in refrigerators."
We serviced a
GE LAUNDRY CENTER
Model GUD27ESSM1WW
Near Northampton, Massachusetts 01062
Mike K.
Job Details: 09/06/2024
"Unit not plugged in on arrival. Cs thought they did something wrong, wasnt starting. When plugged in it went into cycle fine. Filled and went into agitation. Cancelled and put into drain and spin, cancelled and unlocked after spinning stopped. Locked, drained and spun out fine. All. Functions testing good and with a load of clothes."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DR0
Near Chicopee, Massachusetts 01022
Mike K.
Job Details: 09/04/2024
"Drained old water out and replaced drain pump, verified operation and left unit in a clean cycle to clear out unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS03
Near Ellington, Connecticut 06029
Gary V.
Job Details: 09/04/2024
"Inspected and found water dripping from Ice maker area, found ice maker housing unlevel and leveled out housing to stop leak, cycled and unit filled with water without leaking, please allow 24 hours for ice production.; dspstn on spec-tagged invntry: 1 W11482383 VALVE"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near South Windsor, Connecticut 06074
Amanda R.
Job Details: 09/04/2024
F7e4 basket reengagement F7e1 tachometer fault F7e6 motor circuit open f0e3 overload customer states that saw F7e1 flashing in display it did work after that it is starting normally today customer states that she is within the two year warranty but dosent have receipt replaced actuator tested starting normally explained we wont refund ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
GE WASHER
Model gud27essm1ww
Near Bloomfield, Connecticut 06002
Gary V.
Job Details: 09/04/2024
"Inspected and found voltage getting to lid lock, but lid lock is getting hot and not latching, lid magnet switch shows working properly when magnet is applied, quoted for lid lock and he will call."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Columbia, Connecticut 06237
Jeremy B.
Job Details: 09/04/2024
Customers complaint is washer going off balance and banging. Ran diagnostics found no error codes. Ran self test. Adjusted so washer level. Instructed customer proper load size and loading. Recommend to wash like items together and do fullLoads.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ11
Near Clover, South Carolina 29710
Mitch H.
Job Details: 09/04/2024
"Tested, unable to duplicate complaint. Customer had video of sound. Says it is intermittent. Based on location in video believe noise is from evaporator fan. Found no excessive frost or icing on evaporator itself. Ordering evaporator fan motor and blade. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11578915 (Evaporator fan motor) and 1 W11458267 (Fan blade)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM02
Near Amherst, Massachusetts 01002
Chris B.
Job Details: 09/04/2024
Complaint that the IM is not making ice. Found bad IM. Wouldnt stop cycling. Quoted parts and labor. Re IM with TS W10882923. 1yr warranty on parts and labor.; used 1 W10882923 (ICE MAKER) from stock
We serviced a
JENN-AIR RANGE
Model JDRP436HL01
Near Windsor, Connecticut 06095
Gary V.
Job Details: 09/04/2024
"No answer at the door or on the phone, office verified.; saved tckt"
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW0
Near Enfield, Connecticut 06082
Gary V.
Job Details: 09/04/2024
"Inspected and found motor overheating after 20 min run time and fan blade on motor slipping, also main acu showing pressure system fault, checked hose and dome and tested fine, will submit estimate for new motor and main control board and call with return date ; rqstng P&A on 1 W11283592 (Drive motor) and 1 W11481108 (Main acu), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP , states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ludlow, Massachusetts 01056
Chris B.
Job Details: 09/04/2024
Replaced part and ran diagnostic cycle and all tested normal.; dspstn on spec-tagged invntry: 1 W11170319 CNTRL-ELEC
We serviced a
WHIRLPOOL M/W OTR
Model WMMF5930PZ00
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details: 09/04/2024
"Installed parts listed and cycled, tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ11
Near Springfield, Massachusetts 01119
Chris B.
Job Details: 09/04/2024
Complaint that the refrigerator has the H20 light on and some rust pits on the door. Mentioned to the customer to use the appropriate stainless steel cleaner. Complaint that the doors are unleveled. Adjusted the right side and mentioned to the customer to adjust the rug so the refrigerator is on solid floor. Found no issues with the refrigerator.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW01
Near Northampton, Massachusetts 01060
Mike K.
Job Details: 09/04/2024
"Cut and added coupler to broken line, added processing tube to compressor and pulled into a vacuum fine. Gave unit a 41 gram charge of r600a and the lugged in, return line getting hot and verified frost pattern starting on evap. Replaced broken drip tray. Cs to monitor.; dspstn on spec-tagged invntry: 1 W11370574 COMPRESSOR R600A 2 W11504419 COUPLING 8/7 AL-AL , 2 W11504420 COUPLER 8/6 NR MS00 , 1 W11504448 COUPLER , and 1 W11506623 COUPLING 5/5 NR MS00"
We serviced a
KITCHENAID MICROWAVE OVEN
Model KOES530PSS00
Near Northampton, Massachusetts 01060
Mike K.
Job Details: 09/04/2024
"Unit is under 1yr wp warranty per service bench. Complaint of tripping breaker when going into bake, had started to heat. Cs turned on at breaker and 8 started a broil, same result, after about 10-15s I popped the breaker and was heating before that, with unit heating and then popping gfi breaker it could be a weak breaker (electrician had just installed). Was able to remove top cover as Installed and everything checks fine. When reassembled it ran a bake cycle fine, preheated to 350 with no issue. Cannot explain source of issue, but moving everything around looks to have corrected it."
We serviced a
HOTPOINT WASHER
Model HTW240ASK5WS
Near Chicopee, Massachusetts 01020
Mike K.
Job Details: 09/04/2024
"Cs had broke lid lock, but also found unit leaking oil out of the gear case assy, would need gear case assy and lid lock, denied. Collected for service call only"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Denver, North Carolina 28037
Ryan S.
Job Details: 09/04/2024
"Customer complain of loud , grinding noises. customer had video sounded like gearcase confirmed gear of slipping. Ordering gear case and wash plate , due to possibility of wash plate being stuck on return. Also putting in for 2X timeframe . Informed customer office will call when parts comes in.; ordrng 1 W11449841 (Gearcase) and 1 2xtimeframe (2xtimeframe) and 1 W11510461 (Wash plate)"
We serviced a
WHIRLPOOL MW/OVEN COMBO
Model KMHS120KPS01
Near Denver, North Carolina 28037
Ryan S.
Job Details: 09/04/2024
Customer complained light out under microwave after changing bulb light stays on all the time now. Issue is with control board ordering new control board. Scheduled return call for.9-10-24 pm ; ordrng 1 W11545876 (Control board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Denver, North Carolina 28037
Ryan S.
Job Details: 09/04/2024
"Customer complained unit was not cooling properly, but unit had corrected Itself by the time I arrived. Ran unit through all service tests, thermistors pass and proper temps in rc and fc . Compress run test passed. All fan tests and baffle tests passed. Cleaned off coils but werent extremely dirty. Ran compressor test again. No signs of defrost issues/no ice /frost buildup. All door deals good . Informed customer unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB11
Near Denver, North Carolina 28037
Ryan S.
Job Details: 09/04/2024
Customer complained ice maker not working. Found icemaker harness was not seated properly and not making connection. Plugged in harness and cycled Icemaker and unit is harvesting and asking for water when prompt. Verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details: 09/04/2024
"Customers stated unit stoped working again. Found sediment buildup in cold water valve this time. Customer said hes cleaned them out and valve has even been changed. Informed customer this is an issue with his plumbing or well , he will need to clean this out and get well house fixed or sediment will keep clogging valve faster than normal . Washer working as designed. Informed customer this issue isnt covered by warranty and he will have to pay if called back. Verified proper operation when filter was cleaned off. Sr#7739842294 . Called techline to document."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS00
Near East Hartford, Connecticut 06108
Amanda R.
Job Details: 09/04/2024
The ff evaporator has heavy frost on it fridge needs to be shut down and defrosted and cleaned out of all food needs a new ff thermistor and to be optimized ; rqstng P&A on 1 W11087438 (Thermistor)
We serviced a
MAYTAG DRYER
Model MED5430MW0
Near Manchester, Connecticut 06040
Amanda R.
Job Details: 09/04/2024
Making loud squealing noise customer recorded noise replaced all dryer kit parts ; used 1 4392065 (DRYER REPAIR KIT) from stock
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near Manchester, Connecticut 06042
Amanda R.
Job Details: 09/04/2024
Installed the right front and rear leveler
We serviced a
JENN-AIR RANGE
Model JJW2430LL00
Near Weddington, North Carolina 28104
Jonathan J.
Job Details: 09/04/2024
"Complaint oven door is not in perfect. Alignment has some squish at the top left-hand corner allowing door to be pushed in slightly further than on the right side. I found no issues as this specific model has a one spring oven door design. Left-hand door does not have that same heavy spring in it as the right hand side does also the natural squish of the door gasket is allowing door to be pushed in just ever so slightly. No issues with door at this time cannot adjust due to cosmetics warranty only being 30 days, not a functional issue is strictly a cosmetic based issue."
We serviced a
SUB ZERO REFRIGERATOR BOT
Model BI-42UFD/S/TH
Near Springfield, Massachusetts 01109
Chris B.
Job Details: 09/04/2024
Replaced all parts and door closing properly. Lighting shut down due to door opened for a period of time which is normal. Showed customer how to do a reset so the lighting would turn back on. All working normal.
We serviced a
KITCHENAID REFRIGERATOR
Model KRBR102ESS05
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details: 09/04/2024
"Installed new fridge door and checked for good seal around cabinet, found sealing good and tight. Customer had some ice forming around damper advised to watch but if door was not closed it will cause moisture. Unit is functioning to specs advised we cannot take old doors they are customers responsibility if any issue contact customer service"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Weddington, North Carolina 28104
Jonathan J.
Job Details: 09/04/2024
"Complaints on the freezer side behind the bin here water dripping intermittently sizzling noise also occurring water after replacing a filter blows out extremely fast out of door dispenser food on the top shelf freezing right hand door closes easier than the left-hand door. Right hand door closes easier due to physics doors is a larger door has the same tensioning spring as the freezer door so it is going to close easier due to physics, nothing to fix nothing to adjust on top shelf is due to air vents being blocked. Advised customer on orientation of food. Water blowing out of door dispenser after customer replaces water filter is due to air being in the waterline after customer replaces water filter, customer to run 4 gallons of water through door dispenser to get all air out of the system, after replacing water filter fix to adjust unit dispensing perfectly fine upon arrival as theres no air in the system but a tiny little bit. Sizzling noise accompanying by dripping noise is due to normal operation unit going into defrost mode, allowing evaporator to defrost the drain hole and the bottom of the floor, where the water escapes into drain pan underneath unit to fix nothing to adjust. No issues found with refrigerator at this time. No additional issues reported by customer at this time and all cosmetic defects are non-discoverable as unit is past 30 day cosmetics warranty from when unit was registeredfor delivery on November 16, 2023"
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details: 09/04/2024
"Inspected and found ui panel not responding and numbers scrambled, replaced with new ui panel and cycled tested fine."
We serviced a
WHIRLPOOL MICROWAVE OVER
Model WMH31017HS3
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details: 09/04/2024
Tested and found magnetron bad. Humming but not heating. Will need magnetron. Quoted customer for repair and saved estimate. Customer approved repair. Checked part availability and scheduled return for 9/16 AM. Collected full amount on cc.; ordrng 1 W10754299 (Magnetron)
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Fort Mill, South Carolina 29708
Mitch H.
Job Details: 09/04/2024
"Customer was concerned about cabinet movement during spin. Entered diagnostics, no stored error codes. Ran manual tests for agitate and spin, all tested good and operating properly. Ran control calibration then automatic test cycle. All functions and components tested good. Washer operating as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details: 09/04/2024
"Disassembled washer. Removed and replaced control, gear case, and related parts. Reassembled, ran DLMS calibration, tested, washer now operating properly.; used 1 W10913953 (Actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ01
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details: 09/04/2024
"Checked and found freezer temp at 2 degrees and fridge at 38. Ran diagnostics, no errors and components test good. Compressor, condenser fan and evaporator fans all operating properly. Refrigerator cooling and operating properly at time of visit.; ordrng 1 W11369036 (Evaporator fan)"
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Rock Hill, South Carolina 29732
Mitch H.
Job Details: 09/04/2024
"Tested washer, found it would not start any cycle. Entered diagnostics, no stored error codes. Unplugged washer for approximately 2 minutes. Plugged back in, ran control calibration, completed properly. Exited diagnostics, started quick wash cycle, washer now operating properly. Ordering control. Checked part availability and scheduled return for 9/10 PM.; ordrng 1 W11627517 (Control)"
We serviced a
MAYTAG WASHER
Model MVWX655DW2
Near Waterbury, Connecticut 06706
Jimmy R.
Job Details: 09/04/2024
"Ran washer and found unit making a squeaking noise wile in a spin cycle also tub wobbling and banging on cabinet wile spinning. Tested suspension and found tub bouncing out of control replaced suspension and tub is now stable. Checked noise and found belt stiff and loose causing loud noise wile spinning, replaced belt and recalibrated unit all operations are now working to specs ; used 1 W11130362 (SUSPENSION), and 1 W11239857 (BELT) from stock"
We serviced a
MAYTAG WASHER
Model MVWP575GW1
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details: 09/04/2024
Customers complaint is the drain pump ran for 23 mins and the lid wouldnt unlock. Ran diagnostics found no error codes. Ran self test and calibration on control twice all checks ok.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS23
Near Southington, Connecticut 06489
Jimmy R.
Job Details: 09/04/2024
Tech was assigned as a helper;
We serviced a
KITCHENAID REFRIGERATOR
Model WRF757SDEM00
Near Stoughton, Massachusetts 02072
Aimee
Job Details: 09/04/2024
"Found the evap filled frostsreamed out for Cust, needs back panel and drip trayCalled Mike problem back panel and drip tray.Drain was clear and no water under.Mike called customer when in house and Cust not repairing"
We serviced a
GE DISHWASHER
Model PDT785SBNOTS
Near Walpole, Massachusetts 02081
Aimee
Job Details: 09/04/2024
"Cust stated center spray arm comes off and found the hose to the top rack in sump.Re installed is spraying needs to replaced center spray arm, spray arm manifold and feeder tube.Gave customer estimate on phone . Said call if wants parts.Is running now"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Medway, Massachusetts 02053
Aimee
Job Details: 09/04/2024
Cust stated fridge and freezer stopped cooling .He re set breaker is cooling both now. Fridge fan and freezer running Cleaned coils condenser. Freezer was 8 degrees bread wasnt frozenand the gasket right fridge door torn And break in draw harness. 120 to fridge and compressor running and condenser fan.; rqstng P&A on 1 W10846057 (Gasket) and 1 W10830288 (Control) and 1 W11170612 (Harness)
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Indian Trail, North Carolina 28079
Jonathan J.
Job Details: 09/04/2024
"Complaint dryer is leaking but is not connected to any water source. I suspect one of two issues is occurring as dryer is heating properly and functioning properly. Customer is not complaining about it taking too long to dry clothes either. I suspect air conditioning the fact that the air conditioning vent is blowing directly on dryer is allowing it to draw in warm air from outside, causing dryer to turn into a dehumidifier for external air. Or a clogged and restricted air vent going outside causing heat humidity and moisture to build up inside of dryer while dryer is an operation preventing it from blowing out moisture properly. As of right now, everything is operating normally and properly on the dryer. Filter Screen is damp to the touch lint on filter screen is not saturated but damp."
We serviced a
WHIRLPOOL REFRIGERATOR
Model krff577kps02
Near Monroe, North Carolina 28110
Jonathan J.
Job Details: 09/04/2024
"Complaint prior to a few days ago refrigerator would display P0 error code and it would chime nonstop day and night directly after coming back from vacation. I suspect evaporator fan motor is the cause of the power outage failure. Customer stated they turned off the power for one minute and have not noticed issue reoccurring since. I am going to order evaporator fan motor as a precaution as there is evidence of evaporator being frozen still evaporator may have to defrost evaporator if issue continues to occur but as of right now, unit is defrosting itself. I did place unit into manual defrost mode every eight hours test number seven turning off adaptive defrost control.; ordrng 1 W11578030 (Evap fan mtr)"
We serviced a
WHIRLPOOL WASHER
Model WTW5015LW0
Near Monroe, North Carolina 28110
Jonathan J.
Job Details: 09/04/2024
Complaint washer is not turning on full of water as well. I found unit is a new build construction area I found drain pump molex connector had come unplugged probably due to install. I plugged molex back into drain pump no additional issues found with washer at this time performed a calibration procedure cleared error. Codes performed a quick wash cycle. Everything is working upon departure.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Monroe, North Carolina 28110
Jonathan J.
Job Details: 09/04/2024
Complaint made ice for a couple of days and then stopped making ice again. I found icemakers bone dry again. Fill tube was not frozen upon arrival but was empty. I cycled icemaker. I cycled power first and icemaker filled with water properly. Im ordering a water inlet valve and a heater heater just to be safe ; ordrng 1 W11087201 (Heater) and 1 W11482383 (Valve)
We serviced a
WHIIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Palmer, Massachusetts 01069
Mike K.
Job Details: 09/04/2024
"Not cooling in ff section, fr section is frosted over evap cover, fan incased in frost. Turned on defrost heater defrost is working, frost was only by fan and top of evap, looks to have been defrosting ok with bottom clear.Quoted for clearing evap as defrost looks to be operating.Cleared and fan working fine."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Manchester, Connecticut 06042
Amanda R.
Job Details: 09/04/2024
The end stop for upper right track fell off reattached made sure it clipped on to track correctly
We serviced a
MAYTAG WASHER
Model MHW6630HC3
Near Manchester, Connecticut 06040
Amanda R.
Job Details: 09/04/2024
Complaint that randomly unit will make a lot of noise while spinning explained loading alike items is very important and it is possible to over load and or under load unit it at least needs six items in it the spin setting turned off on quick cycle
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ01
Near Vernon, Connecticut 06066
Amanda R.
Job Details: 09/04/2024
Frost in freezer and clogging damper holes to ff section ff section not cooling set Temps at recommended cleaned condenser coils cleared ice out of damper holes leveled unit because it was leaning forward could use shims under front to level it more
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS0
Near Unionville, North Carolina 28110
Jonathan J.
Job Details: 09/04/2024
I replaced main control tested operations no further issues found unit preheated 400 with no issues Authorization number for parts only W1c1hf1wp1 autho code.
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt519szdw09
Near Monroe, North Carolina 28110
Jonathan J.
Job Details: 09/04/2024
Complaint notice a gap in the gasket wasnt sure if its ceiling properly. Gaskets are foam glued in place gaskets will not remove easily gaps on the outer edges on normal cannot pull or push in any further no frost or condensation forming inside a fresh food section no icicles forming in freezer no heavy frost forming inside of freezer either. No cooling issues foundunit set to second warmest setting it can be in fresh food section on top shelf is 40?. Freezer ice cream as hard as a rock.
We serviced a
WHIRLPOOL DRYER
Model WED8127LW2
Near Marshville, North Carolina 28103
Jonathan J.
Job Details: 09/04/2024
I replaced user interface tested operations. Dryer is powering on and cycling. Just fine as of right now. Dryer is also heating with no further issues found.
We serviced a
WHIIRLPOOL WASHER
Model WTW7500GW0
Near Somers, Connecticut 06071
Gary V.
Job Details: 09/04/2024
"F5e1, f8e6, f2e1, f6e2, inspected and found multiple problems, inlet valve screens, clogged main ACU communication fault stuck UI button, and lid lock fault, quoted the customer and he will call if wants repaired."
We serviced a
GE REFRIGERATOR
Model GNE25JMKGFES
Near Enfield, Connecticut 06082
Gary V.
Job Details: 09/04/2024
"Installed evap cover, fan now running and working, please allow 24-48 hours for temps to stabilize."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details: 09/04/2024
"Customers complaint is Freezer not staying cold enough found 38 in fresh food section and 21 in freezer. Ran test 4 in diag and found a weak frost pattern. System needs to be leak checked possible leak in cabinet. Ordering both evaps and compressor. The leds went out I. Freezer and top in fresh food section. Needs new led kit. ; rqstng P&A on 1 WPW10608485 (Evaporator freezer) and 1 W11116006 (Fresh food evap) and 1 W11683243 (Led kit) and 1 W10832994 (Compressor) and 3 Xtratime (Xtra time)s, states that autho needed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Cherryville, North Carolina 28021
Ryan S.
Job Details: 09/04/2024
Customer complained unit had frost buildup in freezer . Found unit has air leak on top of gasket in fc. Ordering gaskets part per appliance fix live recommendation. Informed customer office will call when job is authorized and parts come in; rqstng P&A on 2 W11159728 (Gasket)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Berlin, Connecticut 06037
Jimmy R.
Job Details: 09/04/2024
"Tested unit and found machine displaying F6e1 no response from acu and not starting a cycle, tried to run a diagnostics and unit would not go in, removed console and replaced ui replaced main control and ran a self test. Units is now allowing selections and all operations working to specs"
We serviced a
KITCHENAID OVEN
Model KOEC530PPS00
Near Berlin, Connecticut 06037
Jimmy R.
Job Details: 09/04/2024
"Ran microwave due to when customer would run unit it would make a rubbing dragging noise from inside, traced noise and turned off turn table finding noise coming from there, checked table and cleaned turn table due to some rubber on wheels ran unit again and again noise is now gone and unit is operating to specs."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSF705HPS01
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details: 09/04/2024
Installed new water filter housing. Ran a gallon through dispenser found no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBB03
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details: 09/04/2024
Called tech support and relayed the same problems as previous service visit. No options for me to repair SR#7739785358
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDM10
Near Middletown, Connecticut 06457
Jeremy B.
Job Details: 09/04/2024
"Installed new parts. Please allow 24 hrs for temps to stabilize. ; dspstn on spec-tagged invntry: 1 W11504415 COUPLER 8.5/8 NR MS 00 1 W11504419 COUPLING 8/7 AL-AL , 1 W11504431 COUPLER 7/5 NR MS 00 , and 1 W11506619 COUPLER 8 NK MS 00 , used 1 W11506635 (COUPLER 6 NF MS SV) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Portland, Connecticut 06480
Jeremy B.
Job Details: 09/04/2024
Customers complaint is washer will start on its own. Ran diag found F3E1(pressure sensor fault. Made sure hose is clear. Ran self test. Needs new main control. Quoted customer. Customer will be be calling to get parts and labor warranty.
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ07
Near Agawam, Massachusetts 01001
Mike K.
Job Details: 09/04/2024
"Lights are dim in the rf section, one of the 8 leds is out. Was replaced 2x wars ago by us. verified getting 30vdc to lights. Tech sheet list 24v. Called techline mod verified 30vdc is right.Quoted for led module/labor. Accepted . Collected in full via cc; ordrng 1 W11527432 (Led light assy)"
We serviced a
FRIGIDAIRE RANGE
Model LFEF3054TFR
Near Millis, Massachusetts 02054
Aimee
Job Details: 09/04/2024
Installed new outer glass on door complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near North Attleborough, Massachusetts 02760
Aimee
Job Details: 09/04/2024
"Found needs friction sleeves broken and 1 bushing is broken .Order 2 of each; rqstng P&A on 2 WP8268961 (Sleeve)s, ordrng 2 WP8268990 (Bushings)s"
We serviced a
GE LAUNDRY CENTER
Model GUD27GESNOWW
Near Attleboro, Massachusetts 02703
Aimee
Job Details: 09/04/2024
Installed a trans pully and shifter and belt with spring and clutch Ran diagnostics to agitate and spin wasnt stretching Cust doing wash when left
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FFHT1835VW0
Near Norton, Massachusetts 02766
Aimee
Job Details: 09/04/2024
Found the bearing and closer broken and cant find the screw ; rqstng P&A on 2 5304519757 (Bearing)s and 2 5304519789 (Closer)s and 1 241953905 (Scew)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details: 09/04/2024
Installed new sump&motor ran unit thew a heavy wash cycle and unit is now dry and washing to properly specs
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Sharon, South Carolina 29742
Mitch H.
Job Details: 09/04/2024
"Removed and replaced control board. Now powers up correctly. Attempted to test washer, lid lock constantly cycle between lock and unlock. Removed and replaced lock with W11670519 lock from t/s. This part defective out of box, will not lock at all. Checked and confirmed correct voltage from control to lock. Ordering new lock. Checked part availability and scheduled return for 9/9 AM.; ordrng 1 W11670519 (Lid lock), used 1 W11670519 (Lid lock) from stock"
We serviced a
WHIRLPOOL WHIRLPOOL
Model WED9200SQ1
Near Prospect, Connecticut 06712
Jimmy R.
Job Details: 09/04/2024
"Installed new motor,thermal fix and cut off ran dryer thew a timed dry cycle and unit is now heating up and cycling properly; dspstn on spec-tagged invntry: 1 279787 MOTOR"
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Suffield, Connecticut 06093
Mike K.
Job Details: 09/04/2024
"Replaced lock and same, replaced control and same, found break in harness inside connector, giving a good pull it came free. Repaired wire and unit functioning properly."
We serviced a
FRIGIDAIRE DISHWASHER
Model LFID2426TF6A
Near Easton, Massachusetts 02375
Aimee
Job Details: 09/04/2024
"Installed ui, latch with controlStarted up cycle all working now"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ETSS00
Near Suffield, Connecticut 06093
Mike K.
Job Details: 09/04/2024
"No cool either section. Fans/ compressor are running, no frost, good air flow. Pulled unit out and verified cs mores air is running. Sealed system failure.Quoted for compressor/evaporator/drier & laborDenied, collected for service call only."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHW10
Near Cherryville, North Carolina 28021
Ryan S.
Job Details: 09/04/2024
customer complained dispenser dripping water. Flushed about a gallon of water through unit dispenser still dripping. Techline Techline said if hoses are connected properly and no holes and hoses flushing unit should work properly started taking unit apart to spigot not tight enough ordering spigot and waterline ordering valve has contingency. customer office will call when parts come inSr#7739843313; ordrng 1 W11227371 (Spigot) and 1 W11677733 (Door water line) and 1 W11548535 (Valve)
We serviced a
ROPER WASHER
Model RTW4640YQ1
Near Gastonia, North Carolina 28054
Ryan S.
Job Details: 09/04/2024
"Customer complain unit feels for a little bit that starts washing with no water. Ran unit thigh service mode, no error codes. All functions worked.ran unit twice and unit filled and started washing on large load and small load settings. Verified proper operation. Could not find any issues. Collected trip fee."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Granby, Connecticut 06035
Mike K.
Job Details: 09/04/2024
"Inverter, controls W11664342 & W11567409, evap cover, compressor replaced previously, measuring msg 14 in fr and 50 mid shelf fr. Replaced ce on rf evap cover near bottom, no air flow.Thermistors matching temp findings, rc ecap 32, fc evap 2, pantry 46, ice door 24, ice tray 18, fr icemaker tray op (doesnt have one) max temps 71, 60, 60,50Average temp 44, 16, 32, 20Min temp 31, -20, 29, -14. Tested rf defrost, while on realized compressor is running during test, running during all tests. Closed out and back in and same.Rf fan not running in test, rc fan does. Compressor looks to be constantly running and clogging rf evap until fan stops working. Compressor not ramping up/down in test.In middle of testing the compressor then stopped and work not work in test 39, closed out of test cycle and came back on.Called tech line.Looking at Orion board as source of issues, power board to the inverter.Sr#7739847505Office to contact to schedule return ( part diagnosed by techline was replaced once before, but 6 volts dc coming to it which should have compressor running full speed and not, and the running during test mode, both pointed to Orion board. Ordered parts nveetee board also just in case they were taking each other out.; ordrng 1 W11567409 (Orion board) and 1 W11506421 (Inverter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, Massachusetts 01109
Chris B.
Job Details: 09/04/2024
Complaint that the refrigerator is leaking water from the bottom. Found freezer frosted over and heating element wasnt working correctly. Found disconnected wires the the element. Adjusted and all working. Found leaking from the water valve and line. Will order parts for a return visit.; ordrng 1 W11546685 (Water Valve) and 1 W11162036 (Water Line) and 1 W11645360 (Water Chute) and 1 W11162040 (Inlet Water Line)
We serviced a
WHIRLPOOL DRYER
Model MGDX655DW2
Near Springfield, Massachusetts 01108
Chris B.
Job Details: 09/04/2024
Complaint that the dryer is making noises again. Found nothing wrong. Collected trip fee.
We serviced a
WHIRLPOOL OVEN
Model WFG320M0MS0
Near Springfield, Massachusetts 01118
Chris B.
Job Details: 09/04/2024
Replaced part and oven is igniting properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHW10
Near Marshville, North Carolina 28103
Jonathan J.
Job Details: 09/04/2024
Complaint unit making ice extremely slow. I found water pressure is extremely slow getting to refrigerator. Slow water pressure is the cause of icemaker not making enough ice or dispensing water out of the door properly. Customer needs to fix water pressure issue and then we can reevaluate if needed. No cooling issues found no additional issues found with refrigerator at this time.
We serviced a
WHIIRLPOOL DRYER
Model WED8000BW0
Near Enfield, Connecticut 06082
Gary V.
Job Details: 09/03/2024
"Concern is overheating temps, inspected and cycled unit on low and high heat, temp on high was 170, and low 140 which shows normal and no problems or clogs in venting, everything tested fine at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model wrt518szfm02
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details: 09/03/2024
"Installed new control and thermistor and cycled back on, please allow 24 -48 hours for temps to regulate."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Suffield, Connecticut 06093
Gary V.
Job Details: 09/03/2024
"Concern fault. Inspected and f9e1 fault, checked drain hose and sink connections for blockage and found none, replaced with new drain pump, still faulting f9e1, internal problem with main acu, and drain pump for back up. will order and return.; ordrng 1 W11660283 (Main acu) and 1 W11497943 (Drain pump), used 1 W11412291 (DRAIN PUMP) from stock"
We serviced a
JENN-AIR VENT HOOD
Model JXW8536HS1
Near Farmington, Connecticut 06085
Ruben C.
Job Details: 09/03/2024
Sr7739827092 called techline led keeps falling off techline said call safety safety is taking care of it told not to order anymore parts
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Canton, Connecticut 06019
Ruben C.
Job Details: 09/03/2024
Checked unit found latch does not always latch and some functions on control not working ordering latch and control; ordrng 1 W11513248 (Latch) and 1 W11513246 (Control)