Service History 320 - Advantage Appliance Repair

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Windsor Locks, CT 06096

Gary V.

Job Details: 10/04/2023

"Inspected and found evap packed with ice, and no longer defrosting, open heater circuit and main acu needs to be replaced, will order parts and return. Whirlpool will be dispatching new call with full autho for this repair.; ordrng 1 W11650661 (Heater) and 1 W11566891 (Main acu)"

We serviced a

MAYTAG REFRIGERATOR

Model MSD2957AEW

Near Charlotte, NC 28273

Jeff L.

Job Details: 10/04/2023

Replaced adc board unit ran and checked okCall complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJB00

Near Middletown, CT 06457

Jeremy B.

Job Details: 10/04/2023

"Fresh food section not dropping below 60.found even frost pattern. Damper not opening properly. Will order new control, evap fan, and damper. ; ordrng 11 W11087463 (Damper)s and 1 W11369036 (Evap fan) and 1 W11487480 (Control box)"

We serviced a

WHIRLPOOL WASHER

Model MVWB765FC3

Near Plymouth, CT 06786

Jeremy B.

Job Details: 10/04/2023

Washer making a thumping noise from underneath. Removed rotor and found play in the shaft of gearcase causing clunking noise. Needs new. ; rqstng P&A on 1 W11393685 (Gearcase) and 1 Xtratime (Xtra time) and 1 W10734521 (Clutch) and 1 W11550891 (Agitator)

We serviced a

MAYTAG WASHER

Model MVW5035MW0

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 10/04/2023

"Customer heard a loud noise during use. Upon arrival ran service mode. Unit wine through all functions. Foudn belt cover was broken, ordering new cover and screws. ; ordrng 1 WPW10550173 (Sheild belt cover.) and 2 WP22001995 (Screw)s"

We serviced a

ELECTROLUX DRYER

Model EIED50LIW1

Near Franklin, MA 02038

Aimee Z.

Job Details: 10/04/2023

E64 error for heater The dryer is stacked on a washer in closet Cust would need to have un stacked or pay for 2 men

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Monroe, NC 28110

Jonathan J.

Job Details: 10/04/2023

"I found freezer is not getting cold at all. I found three-way valve is not clicking anymore as well. In test for a found pantry harness is broken. All the wires I found pantry harness is unplugged as well. I found evaporator in fresh food section drain is completely clogged. I found corrosion potentially coming off of fresh food evaporator. I found customer stated icemaker leaked prior to repair from previous company for a customer unit has a sealed system issue that is occurring as of right now sealed system. Parts are covered but additional parts are not unit may need pantry control, not quoted for control, as customer said he is going to decline that specific repair. Will have to pressurize system to verify no pinhole leaks advised customer that once repair is completed is as is no refunds there is a 50-50 chance. There may be pin holes in line set or Tube issues."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Charlotte, NC 28269

Robert A.

Job Details: 10/04/2023

Cx complaint that the unit is leaking gas. I inspected the unit to confirm the complaint. I found all burners and the oven work fine. I used my gas detector to search for any leaks. I found none after multiple tests. I would turn on the burners with the burner head removed to intentionally release gas so the detector would alarm. I then turned off the gas to see if gas was still detected. No leaks were detected from any burners or stove once the specific valve was turned off. I called techline to document the issue. The unit is working as designed.Sr7737483120

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Wethersfield, CT 06109

Amanda R.

Job Details: 10/04/2023

Leaking from house plumbing when washer is draining washer isnt leaking

We serviced a

WHIRLPOOL FREEZER

Model ART318FFDS10

Near Glastonbury, CT 06073

Amanda R.

Job Details: 10/04/2023

Freezer door gasket wont stay in door since purchased ; ordrng 1 W11229610 (Gasket)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL00

Near Glastonbury, CT 06033

Amanda R.

Job Details: 10/04/2023

Replaced all parts

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Enfield, CT 06082

Gary V.

Job Details: 10/04/2023

"Inspected and found debris lodged under float assy causing no fill, cleared debris and cycled, and found main acu no longer sending voltage for heated dry, needs main acu replacement, will submit estimate and call for return date. Informed customer of general maintenance of pulling out and cleaning filter in sump to prevent clogging and debris build up.; rqstng P&A on 1 W11305308 (Main acu)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Enfield, CT 06082

Gary V.

Job Details: 10/04/2023

"****Whirlpool service reference number=Techline sr#7737481978****, Inspected plate and plate glide and found no functional problems or broken pieces. Called techline and they advised items placed on plate for cooking need to be centered on the plate. No other issues found at this time."

We serviced a

ADMIRAL DRYER

Model AGD4675YQ2

Near Hampden, MA 01036

Roger R.

Job Details: 10/04/2023

"Found igniter, glowing and gas valve, clicking but not holding unit will need new gas valve quote for parts and labor. Will need to order And return as soon as possible.ordering 1 279834 (COIL KIT) Cllctd $287.86 Check # 3982"

We serviced a

MAYTAG DRYER

Model MGDC465HW0

Near Hartford, CT 06114

Chuck M.

Job Details: 10/04/2023

Customer complaint is that dryer is not drying. Dryer is working properly. Customer has a birds nest and lint blocking ventilation. Showed customer birds nest and lint.

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Enfield, CT 06082

Gary V.

Job Details: 10/04/2023

Unit has defective actuator and will order part and return this Friday pm slot.; ordrng 1 W11212745 (Actuator)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/04/2023

"Customer didnt speak English, talked to someone on the phone. Said the unit isnt filling with water and its not spinning. Found long fill error. Found fill valve not operating or opening when prompt. Replaced from ts. Ran unit and unit now filling and washing. Customer thought the sound of the drain pump was the unit trying to spin. Informed person on phone unit just wasnt getting water so it was cutting off and draining. Verified proper operation. ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Lexington, NC 27292

Vincent O.

Job Details: 10/04/2023

Found unit missing leg of power. Customer will need to have power issue resolved. Reading from neutral to each pole is 125vac. Across is 0vac. Checked cord and verified continuity. All functions check ok. Customer need to have power issue resolved.

We serviced a

KITCHENAID RANGE

Model KSDG950ESS0

Near Suffield, CT 06078

Gary V.

Job Details: 10/04/2023

"Removed noise filter per whirlpool instructions, cycled and unit working, customer will monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Suffield, CT 06078

Gary V.

Job Details: 10/04/2023

"Installed main acu and cycled back on, tested fine."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Manchester, CT 06042

Amanda R.

Job Details: 10/04/2023

Complaint that things freezing in ff section freezer temp set at four segments put on recommended complaint that when dispensing ice it drips water condensation on flap this is whats dripping went over how freezer cools ff section with zero degree air entering through damper customer had beer bottles in front of damper moved bottles nothing frozen today

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS1

Near Manchester, CT 06042

Amanda R.

Job Details: 10/04/2023

The name plate is scratched ordering door and nameplate ; ordrng 1 W10909682 (Name plate) and 1 W10893437 (Door)

We serviced a

WHIRLPOOL LAUNDRY CENTER

Model WETLV27HW2

Near Medway, MA 02053

Aimee Z.

Job Details: 10/04/2023

Owner said cant touch appliance until origin of fire is decided by inspectors and insurance company.Found power cord bent and caught fire. Took photoFound that installer put a 3 cord prong on dryer sideand the house is 4 prong. They jammed in outlet and bent up the plug.Fire started at outlet in house and went up the vent Cloth were burnt up in side dryer

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Spencer, MA 01562

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not responding on the touch panel control. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10919303 (Control Touch Panel)

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/04/2023

"Complaint dryer, not getting hot. It will not spin. I found thermal cut out. It was open for vent. I found heating element was melted and open as well. I found lots of lint wrapped around blower wheel indicating air restriction was the cause of issues occurring in the first place. no additional issues found after replacing heater and thermal cut out. customer stating they moved into a new build house July 9, 2022 indicating unit is out of its one-year warranty. Period. ; used 1 WP3392519 (THERMAL FUSE), and 1 WP3387747 (ELEMENT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN708MPS00

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/04/2023

Complaint I spin cannot be removed is a solid block of ice. I found ice bin was just frosted together from never being dumped. I spin that ice drops down into weighs approximately 15 pounds. Customer is elderly and cannot lift up a bin to dump. ice I showed customer how to flip bail arm to stop ice production Herself. Advise customer to dump ice at least every two weeks. By doing so it will stop and prevent ice from clumping together. No cooling issues found no additional issues found did notice customers drain disposer was leaking rapidly advising customer not to use that sink until a plumber can come out to respawn replace disposer.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near East Longmeadow, MA 01028

Mike K.

Job Details: 10/04/2023

"Unit not beer 1 yr wp warrant. Took photo of receipt. Unit not draining, pump humming, tub full of water. Vacuumed out water and removed ver pump, cleared stuck sick. Tested in normal and operating properly. Fill, wash agitate, drain and spin all working.Recalibrated and ran self test fine."

We serviced a

KITCHENAID COOKTOP

Model KICU509XSS00

Near Sutton, MA 01590

Angel R.

Job Details: 10/04/2023

"Getting F12 error code on right rear burner, tested for voltage and it is ok. Will order new element. All others working ok. ; rqstng P&A on 1 WPW10396549 (hotplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV07

Near Worcester, MA 01604

Angel R.

Job Details: 10/04/2023

"Found freezer gasket not sealing right, heated it up and advised customer to keep an eye on it."

We serviced a

GE REFRIGERATOR

Model GSHF6KGZBCWW

Near Worcester, MA 01602

Angel R.

Job Details: 10/04/2023

"Spoke to customer, has to go to work will need to reschedule. ;"

We serviced a

WHIRLPOOL DRYER

Model MED4500MW0

Near Northbridge, MA 01588

Angel R.

Job Details: 10/04/2023

Found plastic beads obstructing the spin of the drum causing a loud skip. Removed and tested ok.

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Charlotte, NC 28227

Robert A.

Job Details: 10/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Mint Hill, NC 28227

Robert A.

Job Details: 10/04/2023

"Cx complaint that the unit is not staring or draining, it just flashes f2e2. I inspected the unit to confirm the complaint. I found the unit is getting proper voltage but the UI does not respond to any commands. The unit needs a new UI control to resolve the issue. I installed the part (TS) and tested the unit for the cx. The unit is working as designed.; ordrng 1 W11368911 (UI control)"

We serviced a

WHIRLPOOL RANGE

Model WFE540HOES0

Near Charlotte, NC 28215

Robert A.

Job Details: 10/04/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10779716 ELEMENT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Auburn, MA 01501

Chris B.

Job Details: 10/04/2023

Replaced part and unit running normal. No leaks detected.; dspstn on spec-tagged invntry: 1 8269144A DRAIN HOSE

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Ware, MA 01082

Roger R.

Job Details: 10/04/2023

Installed new gear case due to oil leaking from bottom and also replaced suspension rods due to off balance and erratic spinning ; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Ware, MA 01082

Roger R.

Job Details: 10/04/2023

Installed new coupler in waterline for fountain. This was needed due to a design change in the freezer door that was just replaced. ; dspstn on spec-tagged invntry: 1 WP4373559 FITTING 5/16-1/4

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near York, SC 29745

Mitch H.

Job Details: 10/04/2023

"Tested and ran diagnostics. Found E2 ice maker lost position error. Ran test 57, ice maker would not cycle. Requesting P&A for ice maker. Ce maker is on B/O. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 W11658802 (Ice maker), dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 10/04/2023

"Removed and replaced control and element. Ran full diagnostics cycle, all functions and components operating properly.; dspstn on spec-tagged invntry: 1 W10518394 HEATER"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Lake Wylie, SC 29710

Mitch H.

Job Details: 10/04/2023

"Customer says that oven will heat but during the course of cooking it drops out and he has to start oven over. Tested and ran diagnostics, found F6E4 communication error. Requesting P&A for console and control.; rqstng P&A on 1 W11093254 (Console) and 1 W11179310 (ACU)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Holyoke, MA 01040

Mike K.

Job Details: 10/04/2023

"Unit is under 1yr wp warranty per service bench.Interface is working fine, unit drains/fills but wash motor not running.Cs chose the 18th as return date to match her schedule.; ordrng 1 W11525546 (Sump assy)"

We serviced a

AMANA OVEN

Model AGR6303MMS0

Near Hartford, CT 06106

Chuck M.

Job Details: 10/04/2023

Arrived to diagnose range. Upon entering apartment found roaches EVERYWHERE. Snapped a pic and left. Called management company to inform.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW05

Near Hartford, CT 06106

Chuck M.

Job Details: 10/04/2023

"Customer complaint is that ice maker is not working. Found filter housing door broken and filter suck inside housing. Ordered housing. ; ordrng 1 W11162041 (housing), dspstn on spec-tagged invntry: 1 W11284458 ICE MAKER and 1 WPW10179146 VALVE"

We serviced a

KITCHENAID KITCHEN

Model KDTM404KPS1

Near Stanley, NC 28164

Ryan S.

Job Details: 10/04/2023

"Customer complained of loud noise humming. Found sump motor was extremely loud. Replaced from pre id ts. Reassembled and checked for leaks, and unit is now quiet and working as designed. ; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP"

We serviced a

MIELE DISHWASHER

Model G6165SCVISF

Near Southampton, MA 01073

Mike K.

Job Details: 10/04/2023

"Able to get door off, found supply connector burnt out on board, connector had melted and board damaged. Verified 120vac to connector.Will have office look up wire harness, quote cs for part, no additional labor.; ordrng 1 Unkwn (Wire harness to control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Matthews, NC 28104

Jeff L.

Job Details: 10/04/2023

"Found the ice maker not harvesting need new icemaker and switch. Will return on 10-11-23 amPart#W10873791Part#W11126296; ordrng 1 W10873791 (Ice maker) and 1 W11126296 (Cover housing), dspstn on spec-tagged invntry: 1 WPW10341320 VALVE"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Matthews, NC 28105

Jeff L.

Job Details: 10/04/2023

Replaced all parts and moved the drain hose so it wouldnt hit the back of the washer.. unit ran and checked okCall complete; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE

We serviced a

LG DRYER

Model DLE5977W CS

Near Northampton, MA 01060

Mike K.

Job Details: 10/04/2023

"Replaced thermostat, hi limit and belt, unit tested in normal dry and heating properly."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Matthews, NC 28105

Jeff L.

Job Details: 10/04/2023

"Pulled wall oven and replaced rivet and rivet arm along with new spring. Put unit back in wall unit is operating properly except theres a small bump when dropping door all the way down. I advised customer to watch and see if the noise goes away give it about 2 weeks. If the noise is still there then contact our office. Other than that unit is working as it should. I found that the inner door panel which I replaced already is damaged on right hand side (see pics) thats where the popping noise is coming from. I have reordered all these parts again to complete repair. The customer also complained of the oven door is not level at top as it is on bottom. Will check into that. Office will call customer when parts come in; ordrng 1 W11684570 (Inner door) and 1 WPW10128850 (Arm) and 1 W11607070 (Arm) and 1 Rivetgun (Rivet gun) and 2 2xframe (2xframe)s, dspstn on spec-tagged invntry: 1 RIVET-TOOL RIVET TOOL KIT"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW3

Near Worcester, MA 01605

Chris B.

Job Details: 10/04/2023

Complaint that the unit will not wash through properly. Found unit not getting enough water. Tested out valves and pressure hose and all normal. ; ordrng 1 W11607637 (Control Board)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Worcester, MA 01602

Chris B.

Job Details: 10/04/2023

"Complaint that the unit is not washing correctly. Found error codes F8E1, F0E3. Found cold water valve not fully opened all the way and coins lodge in the agitator. Removed coins and opened the cold side ran two diagnostic cycles and washer running normal. No issues found with the washer."

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS3

Near Vernon, CT 06066

Amanda R.

Job Details: 10/04/2023

The front left burner head warped needs to be replaced ; ordrng 1 W11435630 (Burner head) and 1 W11435659 (Burner head) and 1 W11435657 (Burner)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Worcester, MA 01605

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not drying. Customer showed proof of purchase that unit is within labor warranty. Found burnt connection at module and control panel tab popped out of place. fixed wire to module and reinserted tab that was not put in properly at factory. Unit still under the 90 days labor.

We serviced a

MAYTAG WASHER

Model MVW6500MBK1

Near Spencer, MA 01562

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not washing through correctly. Found bad drain pump and wires. Control Board is not responding to diagnostic tests. Will order parts for a return visit.; ordrng 1 W11591637 (Lower Harness Wire) and 1 W11633362 (Control Board) and 1 W11399437 (Drain Pump)

We serviced a

MAYTAG WASHER

Model MVWB766FW1

Near Southbridge, MA 01550

Chris B.

Job Details: 10/04/2023

Complaint that the unit is not locking properly. Found bad lid lock. Replaced part and unit running normal. Ran calibration and diagnostic test. Washer working normal.; used 1 W10810403 (DOOR LOCK) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Clover, SC 29710

Mitch H.

Job Details: 10/04/2023

"Customer said freezer cooling properly but refrigerator is cool but not as cold as it should be. Tested and ran diagnostics. Freezer and refrigerator evaporator fans tested good and working. Condenser fan and compressor tested good. All thermistors test good. Ran tests 23 and 28 for maximum temp and average temp in refrigerator. Maximum temp shows 44, average temp shows 37. No issues. Called line spoke to Butch SR# 7737481907. Went through tests again with him on the phone. He said everything checked good. Only suggestion he could offer was to advise customer to put more items n fridge to increase load. Advised customer of findings and advise of suggestions from tech line. Collected for service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 10/04/2023

"Checked and found ice maker and valve operating properly. Found ice stuck between flap and ice maker holding arm in off position even though bin wasnt full. Removed flap, tested ice maker again, cycled and filled correctly."

We serviced a

JENN-AIR FREEZER

Model JBZFL24IGX00

Near Fort Mill, SC 29715

Mitch H.

Job Details: 10/04/2023

"Removed and replaced user interface, ice maker and switch. Turned unit back on, tested and ran diagnostics. Ran test 120, ice maker cycled properly. Ran test 97, valve activated and filled correctly. All functions operating properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS1

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/04/2023

"Checked and tested dishwasher. Found only 2 buttons responded to inputs, no others working. Attempted to enter diagnostics, console lights would flash but then go out. Ordering console and control. Parts are special order. Advised customer that office will call to schedule when parts arrive.; ordrng 1 W11622500 (Console) and 1 W11629915 (Control)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Charlotte, NC 28213

Robert A.

Job Details: 10/04/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG REFRIGERATOR

Model MZD2766GEW

Near Marshville, NC 28103

Jonathan J.

Job Details: 10/04/2023

Complaint frosting in freezer bin. I found door flap has broken creating an air leak. I replaced door flap tested operation no additional issues found.

We serviced a

WHIRLPOOL RANGE

Model WFC150M0JW0

Near Wingate, NC 28174

Jonathan J.

Job Details: 10/04/2023

"Complaint cooktop, hot hands cooktop on lights are illuminated, will not turn off. I found all four Infinite switches are smoked. I found three of the four burners are nonfunctional at all have open resistance values even when inner changed but 240 V current is getting to all four burners. Unit will need all four Infinite switches and all four burners to fix. call 7046810034 ; rqstng P&A on 2 WP3149400 (Infinite switch)s and 2 WP3148952 (Infinite switch 6 burner)s and 2 W11396790 (Element)s and 2 W11396792 (Element)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Lexington, NC 27295

Vincent O.

Job Details: 10/04/2023

Installed new valve and harness. Tested and verified proper operation. All functions check ok.

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Davidson, NC 28036

Vincent O.

Job Details: 10/04/2023

Found hi limit open and heater grounded. Order and replace hi limit and heater. ; ordrng 1 280148 (cutoff-tml) and 1 WP3387747 (Heater) and 1 3392519 (thermal fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 10/04/2023

"Tested and ran diagnostics tests 57 harvest and 45 fill. Ice maker cycled and returned to home position correctly, valve actuated but no water filled. Removed ice box, found ice maker fill line frozen. Cleared frozen tube, tested and found fill tube heater bad. Replaced heater, reinstalled ice box and connected. Tested, valve operating properly and filled correctly."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Thompson, CT 06255

Angel R.

Job Details: 10/04/2023

"Installed cam kit from TS, customer says part was not received. Tested ok.; used 1 W10721967 ( Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Thompson, CT 06255

Angel R.

Job Details: 10/04/2023

"Installed valves, problem persisted. Switch is not getting stuck but valve staying open intermittently allowing water to push through. Valve does not sound energized when water pushes through, issue sounds like a water hammer could solve it as the sound is of pressure pushing water through. Nothing else could be causing the problem, will advise customer to check on water pressure and run a simple troubleshooting tonight that will show the problem."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Monroe, NC 28112

Jonathan J.

Job Details: 10/04/2023

Complaint water will not turn off to ice maker keeps overflowing with water solid sheets of ice making. I found test 44 Original ice maker would not twist would over fill and never turn off water when on switch was turned to on position. I replaced ice maker all switch and lights are working fine as of now only issue per customer was ice maker. ; used 1 W10873791 (ICE MAKER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS07

Near Charlotte, NC 28226

Jeff L.

Job Details: 10/04/2023

Found water coming from water filter assembly replaced the filter assembly due to some good triage skills by someone at advantage appliance first time fix. The unit ran and checked ok( the plumber is coming out tomorrow to repair shut off valve behind fridge I could not get water to shut off so I used the shut off to house in closet to get repair.Call complete

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Charlotte, NC 28277

Jeff L.

Job Details: 10/04/2023

"Found the unit level and in wash cycle when I arrived. Customer complaint is the unit gets off balance. When I was here previously I found the top not fastened down to frame properly and able to lift it up and down I reattached the top to frame and leveled machine. The suspension rods are good, I explained to the customer about out of balance issue that may be experienced with this machine. To correct it by redistributing the weight, customer doesnt like the unit and wants it changed out. Customer feels the unit has been dropped I cannot see any other damages to suggest that. At this time Im contacting whirlpool Tech support to document customers complaint on this unit. Customer also said they had no idea I was coming out todaySpoke with Andrew Whirlpool tech supportSR#7737476944; dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL MICROWAVE

Model CAE2745FQ1

Near Bristol, CT 06010

Jeremy B.

Job Details: 10/04/2023

The coin box is damaged and key not opening it. Drilled out lock needs new coin box with key. ; ordrng 1 W11190039 (Box)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Bristol, CT 06010

Jeremy B.

Job Details: 10/04/2023

Dishwasher leaking. Found water at 160 and bottom door seal warped. Needs new bottom seal and customer will install a mixing valve to bring water to 120.; ordrng 1 W11252794 (Bottom seal)

We serviced a

KENMORE REFRIGERATOR

Model 596.72003016

Near Farmington, CT 06032

Jeremy B.

Job Details: 10/04/2023

Installed new control. Compressor and all fans came on unit cooling properly.

We serviced a

WHIRLPOOL RANGE

Model KSEG700ESS6

Near Farmington, CT 06032

Jeremy B.

Job Details: 10/04/2023

Installed new inf sw and burner still not heating. Found 240 at inf switch. Found no power to element. Found pin in molex connector worn and burnt. Needs new harness. ; ordrng 1 W11226786 (Cooktop harness) and 1 W11226773 (Console harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Newington, CT 06111

Jeremy B.

Job Details: 10/04/2023

Light switch sticking and might not coming in all the time. Replaced switch and tested all checks ok. ; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model IUD9500WX4

Near Wethersfield, CT 06109

Jeremy B.

Job Details: 10/04/2023

Customers complaint is dishwasher not starting. Tested on each cycle and found each cycle starting properly cant duplicate any problems.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/04/2023

I replaced all previously ordered parts. I tested operations I verified icemaker is no longer over filling with water leaking inside of refrigerator and leaking onto floor. Customer had refrigerator pulled out upon arrival on cardboard. Perfect. No additional issues found with refrigerator at this time refrigerator passed all diagnostics cycle tests as of now no leaking occurring anywhere. ; dspstn on spec-tagged invntry: 1 W10843055 CNTRL-ELEC

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/04/2023

"I replaced all previously ordered parts due to machine, making an abnormal ticking noise after replacing all parts machine is no longer making ticking noise. Everything is working properly. No error codes and fault. History did notice. Lots of lint. Stuck to blower wheel. Also noticed a lot of back pressure that kept blowing vent off the back of the dryer during testing. No additional issues found. left all original parts with customer."

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 10/04/2023

F9e1 f8e2 f7e1 fae2 f8e4 I replaced all previously ordered parts tested operations no additional issues found at this time no leaking occurring with dishwasher dishwashers operating normally. As of now I did find out. Customer has been using dawn dish detergent to prewash dishes advise customer not to do so. ; dspstn on spec-tagged invntry: 1 W11434044 VALVE-INLT

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKW0

Near Farmington, CT 06085

Chuck M.

Job Details: 10/04/2023

Customer complaint is that dishwasher control panel has error code F6e1. Confirmed error code. Cycled power and error code remained. Console is peeling away too pic. Ordered console and control. Will use control panel on return visit. ; ordrng 1 W11506011 (Control) and 1 W11460909 (Console White)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Simsbury, CT 06070

Chuck M.

Job Details: 10/04/2023

Customer complaint is that washer shakes too much. Found drain hose pushed down drain pipe too far causing slow drain. Ran diagnostics test cycle and calibration successfully. Found control panel glitching. Ordered control panel. ; rqstng P&A on 1 W11319991 (cntrl-elec)

We serviced a

WHIRLPOOL WASHER

Model mhwe300dw

Near Bloomfield, CT 06002

Chuck M.

Job Details: 10/04/2023

Customer complaint is that washer had error code F21 long drain. Inspected and found debris in filter. Cleared and tested. Washer checked ok.

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Hartford, CT 06112

Chuck M.

Job Details: 10/04/2023

Customer has not obtained POP as of yet. Need to reschedule. ; O-emld tckt

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Denver, NC 28037

Ryan S.

Job Details: 10/04/2023

"Retuned to install control ordered by previous tech. Installed part and reassembled, ran diagnostic cycle and valve started spraying out water during sensing cycle and unit started leaking from door again. Called techline. (Valve relay J8-1 / j8-3 ) called techline to inform valve is spraying during diagnostic cycle and only cut off when door was opened. Techline said too much pressure coming out of valve, try to see if too much pressure at home, if valve is operating properly. Sr#7737477975 . Checked pressure and pressure is high but cant check exact pressure. valve is cutting off when replay cuts off. During normal operation and running during sensing. Informed customer unit is working as designed, cloths being added to load or reducing water pressure to machine will solve issue. Customer said he will try that and wife was upset and wanted to exchange dryer. Husband was really nice and understanding."

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/04/2023

Found hi limit cut off open causing no heat. Replaced cut off. Tested and verified proper operation. All functions check ok. ; used 1 279816 (THERMAL KIT) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Huntersville, NC 28078

Vincent O.

Job Details: 10/04/2023

Installed new evap cover. Tested and verified proper operation. All functions check ok.

We serviced a

INGLIS DRYER

Model IED4400VQ1

Near Chicopee, MA 01020

Mike K.

Job Details: 10/04/2023

"Unit not heating, getting 240vac at terminal. Found open heating element. Wiring damaged to thermostat. Quoted for hi limit thermostat kit and heating element. Approved.Replaced thermostat and element. Tested on timed dry and heating properly.Cs also said unit just kept running when failing to heat, verified timer action on timed dry, sensor dry would have kept going as long as clothes were wet.; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Mooresville, NC 28117

Vincent O.

Job Details: 10/04/2023

Installed new valve and ice maker. Tested and verified proper fill and operation. All functions check ok.

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Mooresville, NC 28115

Vincent O.

Job Details: 10/04/2023

Found unit is heating and drying. Complain of loud noises during operation. Found worn drum slides causing loud noise. Order and replace drum slides and roller kit. ; ordrng 1 279441 (Drum slide) and 1 4392065 (Repair kit)

We serviced a

WHIRLPOOL WASHER

Model MVW5430MW0

Near Lincolnton, NC 28092

Ryan S.

Job Details: 10/04/2023

Customer complained unit wont wash. Ran service diagnostic and found shifter making shift noise but not shifting. Found arm to shift actuator out of cam and loose. Replaced actuator from ts. Ran service mode again and unit now switching from agitate to spin . Verified all other functions working and unit is working as designed. ; used 1 W10913953 (ACTUATOR) from stock

We serviced a

MAYTAG WASHER

Model MVW6500MW0

Near Bessemer City, NC 28016

Ryan S.

Job Details: 10/04/2023

Returned to install harness and pump. Installed parts and ran serove mode to test all functions. Verified pump working along with all other functions. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Charlotte, NC 28262

Robert A.

Job Details: 10/04/2023

"Cx complaint that the units LR roller does not rotate scraping the floor. I inspected the unit to confirm the complaint. I found the frame bent causing damage to the axle and wheel. I tried to replace the axle and wheel, the axle can not be fully inserted because the bent frame where the axle inserts into the frame. With the wheel I place it does not rotate still scraping the ground. I called techline to document the issue, the damaged area is not a serviceable part. I called trade care as well as instructed by techline.Sr7737476786"

We serviced a

MAYTAG DRYER

Model MED7230HW0

Near Vernon, CT 06066

Amanda R.

Job Details: 10/04/2023

Replaced all parts tested operation normal

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Tolland, CT 06084

Amanda R.

Job Details: 10/04/2023

Recently starting leaking out of vent assembly when door is opened al the way needs new vent and control replaced ; rqstng P&A on 1 W11410065 (Control) and 1 W11649995 (Vent) and 1 W11649995 (Gasket) and 1 W11545290 (Deflector)

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Charlotte, NC 28211

Jeff L.

Job Details: 10/03/2023

Advised customer to have breaker checked this time the unit ran for about 5 minutes and tripped and I had to try and reset several times before the breaker reset.

We serviced a

FRIGIDAIRE DISHWASHER

Model FFBD2406NS6A

Near North Attleborough, MA 02760

Aimee Z.

Job Details: 10/03/2023

120 coming in at blockAnd 120 at black to ground 0 white to ground with door shutWhen door closed had power to control when open didnt have power; ordrng 1 5304512731 (Cntr) and 1 5304525219 (Door switch)

We serviced a

WHIRLPOOL WASHER

Model n/a

Near Charlotte, NC 28213

Robert A.

Job Details: 10/03/2023

"Cx complaint that they are having the same issue. I inspected the unit to confirm the complaint. I found the UI flashing f9e1. I checked the drain pump connector at the control board, it was secure. I checked ohms and continuity from the control board J6 connector: 3.6 ohms reading but it had continuity. I checked the connector at the drain pump and found the black wire had a break but was not fully disconnected allowing intermittent success. I repaired the harness and wrapped it in e-tape. I started a normal cycle and let it run until it the rinse cycle. The unit is working as designed. I called techline to document the issue.Sr7737473371"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Columbia, CT 06237

Amanda R.

Job Details: 10/03/2023

Replaced high limit fuse tested operation normal

We serviced a

WHIRLPOOL OVEN

Model W0C54EC0HS03

Near Walpole, MA 02081

Aimee Z.

Job Details: 10/03/2023

Wrong cntr panel ; ordrng 1 W11297728 (As console)

We serviced a

MAYTAG RANGE

Model CWG3600AAB26

Near Palmer, MA 01069

Roger R.

Job Details: 10/03/2023

Unit had F2E0 code for over temperature. Quoted $159.99 for sensor and $239 labor rate.

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