We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
03/22/2024
"Cx complaint that the unit is still heavily shaking. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. The leveling feet were somewhat crooked, I evened the feet and ran a control calibration cycle as well. The unit is level and a control calibration has now been performed. I explained to the cx how the clothing weight when wet can influence the noise during spin cycles. The unit is working as designed."
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/22/2024
Customer complaint is that microwave does not power on. Microwave is installed with molding surrounding it. Unable to remove microwave. Customer will have molding removed and then reschedule. No service fee collected. Quoted customer for labor and fuse. Quote is assumed based on fuse being issue.
We serviced a
WHIRLPOOL OVEN
Model KEBS209ESS00
Near Somers, Connecticut 06071
Gary V.
Job Details:
03/22/2024
"Installed all parts listed and cycled, tested fine."
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/22/2024
Installed new Gearcase and ran a calibration cycle checked all operations and unit went threw as designed. Ran a wash and spin checked level and unit is now working to factory specs ; dspstn on spec-tagged invntry: 1 W11449840 GEARCASE
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW3
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/22/2024
"Ran washer and found unit loud when running and belt making some noise, checked belt and found loose adjusted motor to tighten up belt ran unit thew a calibration and a factory calibration unit went threw normally. Advised customer on noises and everything is running normally the noises are how the machine is there not fix for that. Advised all operations are working to specs"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Southington, Connecticut 06479
Jimmy R.
Job Details:
03/22/2024
"Tested washer and found unit banging every time machine went into a spin cycle, checked level and found unit level and not wobbling at all found noise coming from back of machine due to drain hose loose and moving wile spinning making a terribly loud noise. Adjusted drain hose and secured to stop from making noise level units tub so it was even ran a spin with towels and unit is now working to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Springfield, Massachusetts 01105
Chris B.
Job Details:
03/22/2024
Replaced all parts and unit working normal. Great seal and lighting.
We serviced a
LG WASHER
Model WM31170CW
Near Hebron, Connecticut 06248
Jeremy B.
Job Details:
03/22/2024
Installed new pump and tested all checks ok.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW6
Near Charlotte, North Carolina 28215
Robert A.
Job Details:
03/22/2024
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Charlotte, North Carolina 28262
Robert A.
Job Details:
03/22/2024
"Cx complaint that the unit makes a loud noise while washing. I inspected the unit to confirm the complaint. I found no error codes and started a cycle, the noise did not occur. The cx had a video showing the noise appeared during the wash portion of the cycle. I checked under the unit and found the clutch screw loose causing the rattling noise when the clutch slips. I secured the parts and tested the unit for the cx. The unit is working as designed."
We serviced a
SAMSUNG OVEN
Model NE58K9560WS/AA02
Near Meriden, Connecticut 06451
Jimmy R.
Job Details:
03/22/2024
"Checked over oven and found when running a bake cycle the fan motor would make a loud screeching grinding noise. Checked fan and found motor going bad on both upper and lower tried to oil fan motor but Same issue. Will order new fan motor assemblys and lower fan blade parts tentative p/a ; ordrng 1 DG96-00110F (Fan assembly) and 1 DG96-00110E (Convection fan assembly) and 1 DG67-00011B (Fan blade), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5800BW0
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
03/22/2024
"Ran washer threw a diagnostics cycle and found error F0e5 off balance load ran a calibration and unit went threw properly. Ran machine threw several cycles and a spin checked belt and all operations are working normally. Leveled unit and advised on off balance load that caused issue with machine, all functionings now working at Normal operations"
We serviced a
KITCHENAID COOKTOP
Model KCGD506GSS05
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/22/2024
"Checked over cooktop and found all burners burning normally customer is having trouble with setting on low and things still boiling or burning. Checked each simmer and advised they cannot be turned down anymore or they will go out advised stove is a 5800 btu and cannot be changed all burners are simmer and working normally, customer will get use to the way it works advised there nothing more I can do to lower flams best is to move it to a smaller burner to simmer or shut it off and back on again."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706ESS01
Near Glastonbury, Connecticut 06033
Jeremy B.
Job Details:
03/22/2024
Installed new LEDS. All lights working
We serviced a
WHIRLPOOL M/W OTR
Model WML55011HS07
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
03/22/2024
Microwave not powering on. The fuse is open. Found wire on upper primary switch common loose causing switch to be sticky. Needs new interlock switch assy. ; ordrng 1 W11493414 (Interlock) and 1 W11707984 (Fuse)
We serviced a
JENN-AIR COOKTOP
Model JED3430GB00
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
03/22/2024
Cooktop has a crack. Took pictures. Appears to be heat stress and not impact. Requesting autho explained to customer that this may not be covered under warranty. ; rqstng P&A on 1 W11476176 (Cooktop)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Wethersfield, Connecticut 06109
Jeremy B.
Job Details:
03/22/2024
"Icemaker full of water but not freezing. Found no cold air flowing through vent from freezer but freezer is cold and evap fan running. Needs new ice box fan and control. ; ordrng 1 W11407678 (Icebox fan) and 1 W11664342 (Control), dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER"
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Rocky Hill, Connecticut 06067
Jeremy B.
Job Details:
03/22/2024
"Ignitor getting power but not drawing any amps. Door seal broken and a inner glass on door missing took pics. ; rqstng P&A on 1 WPW10535767 (Inner glass) and 1 WPW10535778 (Door seal) and 1 W11176454 (Ignitor), O-SMS tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Cromwell, Connecticut 06416
Jeremy B.
Job Details:
03/22/2024
Installed new parts and ran self test all checks ok ; dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/22/2024
Customer complaint is that door gaskets are torn. Confirmed and took pics. Ordered gaskets. ; schdld next appmnt for 3/29 FRI AM
We serviced a
MAYTAG M/W OTR
Model MMV5227JZ01
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/22/2024
Customer complained unit getting too hot some and not getting hot sometimes. Ran unit several times and hear buzzing noise from magnetron. Found unit stopped heating after several uses. Ordering magnetron and magnetron thermostat. Scheduled return call for 3-28-24 pm. ; ordrng 1 W11391717 (Magnetron)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
03/22/2024
"Installed new sump. After installing sumo sumo not running. Checked board and now found board not sending voltage to sumo. Sump,was getting voltage from board on initial call. Checked voltage at board and no voltage coming.Ordering new control board. Found 120 at power and board input. Scheduled return call for 3-29-24.pm. ; ordrng 1 W11637581 (Control board.)"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Mount Holly, North Carolina 28120
Ryan S.
Job Details:
03/22/2024
"Customer complained of long dry times ,,said unit stated to shut off but comes back on. Ran unit unit heating. Element cycling on and off. Used vent test kit. Unit filed while hooked up. Asked customer where exhaust goes. They said it goes under the house. Informed customer to get exhaust replaced or cleaned. Verified proper operation. ; used 1 W11224254 (VENT TEST KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/22/2024
"Checked over unit and found unit not making any ice found food not freezing in freezer and back wall all ice up advised customer there is a defrost issue and melted all ice, found brown heater wire pulled from connection due to not clipped in properly reattached heater wire and taped to stop from falling out, heater came right on melted rest of ice and unit is now cooling evap had full frost pattern. Advised customer to give unit 24hrs so temps can get down and ice can be made."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
03/22/2024
Used a tested door and ran diagnostics Pump working and all spray arms working and heat.Checked new spray arm locked I place.Working as intended
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
03/22/2024
Installed heater nuts and sump with vent parts Tested for leaks and wash pumpComplete; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP and 1 W11715949 HEATER NUT KIT SP W117150
We serviced a
SAMSUNG RANGE
Model NE58K9500SG
Near Bellingham, Massachusetts 02019
Aimee Z.
Job Details:
03/22/2024
"Found the far burner wont shut off unless wiggle then burner and light goes outOrdering infi switch and burner; ordrng 1 DG44-01006B (Infi far right) and 1 DG47-00064A (Dual burner right), states that autho needed"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHz0
Near Franklin, Massachusetts 02038
Aimee Z.
Job Details:
03/22/2024
See clear door tested spray arm moving ther goodNo breaks in lower spray arms.Didnt leak Advised to replace the gasket; ordrng 1 W11177741 (Gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF302EBL01
Near Somers, Connecticut 06071
Gary V.
Job Details:
03/22/2024
Installed new gaskets and tested fine.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
03/22/2024
"Retuned to install appliance control manager and halogen bulb. Installed parts , could not test unit due to unit being pulled out. They wanted me to wait on electrician but couldnt get a time he would be arriving. Informed them to give a call if they have any issues."
We serviced a
WHIRLPOOL KITCHEN
Model WDT750SAKZ0
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
03/22/2024
Complaint that the door is not holding when opened. Will order parts for a return visit. ; ordrng 1 W11712996 (Hinge Right) and 1 W11573703 (Hinge Left)
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
03/22/2024
Replaced drum and dryer working normal. No damages on new drum.
We serviced a
GE REFRIGERATOR
Model GSH25JFXN BB
Near Holyoke, Massachusetts 01040
Chris B.
Job Details:
03/22/2024
Complaint that the unit is not cooling properly. Found packaging caught in between the bin and some frost around the walls. Unit cooling properly. No issues found the evaporator side. Compressor running normal. Customer will do a cleaning and adjusting of the packages. Collected trip fee. Had a glitch in the Rossware Pay and seems that the customers card was charged twice and the last payment needs to be refunded.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
03/22/2024
Complaint that the unit from time to time would shut off all the lights and would hear clicking. Found heavy dust and lint on condenser side. Customer will remove all debris. Quoted parts and labor. Customer will have it running for the next few days and will get bad with us in the office for any return day if decided to.
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0AS02
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/22/2024
"Pulled oven from wall. Removed and replaced blower fan. Reinstalled oven in wall, tested, ran component activation in diagnostics, all test good. Started oven at 350, allowed oven to preheat, cycled correctly. Oven operating properly."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
03/22/2024
Replaced all parts and ran three diagnostic cycles and unit working normal. No leaks detected on the water lines.
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Belchertown, Massachusetts 01007
Chris B.
Job Details:
03/22/2024
Complaint that the unit is not powering up. Found loose connection on the 120v. Reinstalled connections and unit running normal. Proper name is Keith Clancy.
We serviced a
FRIGIDAIRE RESIDENTIAL REFR
Model LGHX2636TF9
Near Mansfield, Massachusetts 02048
Aimee Z.
Job Details:
03/22/2024
"Found ice maker producing slow never fills bucket.Cleaned the condensor coils and ice cream and bread hard freezerThe was no ice in the ice maker bin Ordering new ice maker ; ordrng 1 243297609 (Ice maker), states that autho needed"
We serviced a
SAMSUNG DRYER
Model DV45H7000EW/A2
Near Mansfield, Massachusetts 02048
Aimee Z.
Job Details:
03/22/2024
Cust cleaned ventsCust stated Contrl will be at 5 mins and will add 50Dryer filled with lint ordering new thirmister and sensor And control. ; ordrng 1 DC92-01626B (Contrl) and 2 DC61-02627A (Moisture sensor)s and 1 DC32-00007A (Thirmistor)
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GSL22JGCC LS
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
03/22/2024
"Complaint of no cool. Condenser and evap fans running on arrival. Compressor is not, compressor is cold. Verified 120vac coming to the inverter board.Quoted for inverter board/labor with understanding there could be a compressor issue.Denied repair, collected for service call only."
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Longmeadow, Massachusetts 01106
Mike K.
Job Details:
03/22/2024
"Replaced hinges and added mineral oil to gaskets, closing slightly better and explained to cs that is as good as it gets. He tried doors and was fine with results. Door switch was cracked also, replaced; used 1 W11384469 (LIGHT SWITCH) from stock"
We serviced a
JENN-AIR RANGE
Model JDS9860AAW
Near East Longmeadow, Massachusetts 01028
Mike K.
Job Details:
03/22/2024
"Has authorization for service call. Says it smoked and then stopped working. Heater my element look intact. Started bake cycle and both elements working. Can smell an electrical smell from control. Unit preheated to 350 fine without finding source, set to 450 and continued, can hear a little sizzle sound from one of the relays, nothing visibly damaged, but can smell the burnt relay.Control is nla. Unrepairable. No service call collected because for trip authorization."
We serviced a
SAMSUNG REFRIGERATOR
Model RF220NCTASG/AA
Near Enfield, Connecticut 06082
Gary V.
Job Details:
03/22/2024
"Inspected and found ff air dome stuck open causing freezing temps in ff compartment, will order part and call for return date.; ordrng 1 DA31-00043F (Air damper)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV00
Near Agawam, Massachusetts 01030
Mike K.
Job Details:
03/22/2024
"Icemaker has been intermittently workin, works great when it does the sometimes just stops. Found thermistor hanging freely from unit and jammed, tray deformed. Quoted for icemaker/labor. Accepted.Replaced icemaker and not going through harness cycle. Found ground wire cut at door hinge, others have signs of pinching and maybe damaged internally., regardless repair would be a new door, per Randy at office door cost would be 890 plus shipping and labor. Cs denied repair. Collected for service call.Had office run card because of weak signal Ref # 107561638"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS4
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
03/22/2024
"No one was home, the door was locked. I did not diagnose the unit.; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48NXFXDE01
Near Longmeadow, Massachusetts 01106
Gary V.
Job Details:
03/22/2024
Tech was assigned as a helper; snapped 2 QuickPics
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Suffield, Connecticut 06078
Gary V.
Job Details:
03/22/2024
Installed main control board and cycled tested fine.
We serviced a
MAYTAG WASHER
Model WTW6157PW0
Near Iron Station, North Carolina 28080
Ryan S.
Job Details:
03/22/2024
"Retuned to install control and harness, verified proper operation after installing parts."
We serviced a
GENERAL ELECTRIC REFRIGERATOR
Model GFE28GYNIFS
Near Blacksburg, South Carolina 29702
Mitch H.
Job Details:
03/22/2024
Checked and found frost buildup on front left of freezer. Inspected and found freezer door gasket not sealing properly along bottom of door allowing warm air infiltration. Requesting P&A for freezer door gasket. Advised customer that office will call to schedule when part arrives.; rqstng P&A on 1 WR14X36194 (Freezer door gasket)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Suffield, Connecticut 06078
Gary V.
Job Details:
03/22/2024
"Installed new electronics and ran auto test, cycled thru and tested fine now."
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6SDRXXY02
Near New Britain, Connecticut 06052
Chuck M.
Job Details:
03/22/2024
Customer complaint is that dispenser is not dispensing ice. Found old clumpy ice in container. Removed ice and tested. Found auger receiving voltage but not turning. Ordered auger motor. ; ordrng 1 WPW10309868 (Auger motor)
We serviced a
JENN-AIR RANGE
Model JDRP436HL00
Near South Windsor, Connecticut 06074
Amanda R.
Job Details:
03/22/2024
The knob wouldnt go on but they were switched
We serviced a
MAYTAG DRYER
Model MGD6230HW3
Near East Hartford, Connecticut 06108
Amanda R.
Job Details:
03/22/2024
Blower wheel broken replaced wheel tested sounds normal ; used 1 WP697772 (BLOWER WHEEL) from stock
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Springfield, Massachusetts 01118
Chris B.
Job Details:
03/21/2024
"Complaint that the unit is not cycling through correctly. Found bad control board. Lid is stuck closed and cannot access MS. Unit is stuck on drain. No kinks nor clogged pressure hose. Will order new control. ; ordrng 1 W11687817 (Control Board), dspstn on spec-tagged invntry: 1 W11396717 DRAIN PUMP"
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WET4024HW0
Near Springfield, Massachusetts 01108
Chris B.
Job Details:
03/21/2024
Complaint that the unit is not draining properly. Found E2 and water not draining out. Customer mentioned that the washer leaked water while draining. Will need a second tech to be able to remove the washer. Washer needs to be pulled out to access the back customer cannot find help to move the washer will schedule for a second tech. Customer will call office on Monday to let us know if she finds someone to move the washer out of the location. ; ordrng 1 W10906604 (Drain Pump) and 1 W10882096 (Hose) and 1 W11178924 (Hose Drain)
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Somers, Connecticut 06071
Chris B.
Job Details:
03/21/2024
Complaint that the unit is not cycling through correctly. Found broken wire to the drain pump. Mended wire and unit running normal. Mentioned to the customer to replace the control board to its original one and retest the unit.
We serviced a
WHIRLPOOL KITCHEN
Model WDT730PAHW0
Near Holland, Massachusetts 01521
Chris B.
Job Details:
03/21/2024
Complaint that the middle rack is broken. Replaced part with TS and rack is back to normal.; used 1 W10712395 (ADJUSTER) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Charlotte, North Carolina 28269
Robert A.
Job Details:
03/21/2024
Cx complaint that the unit is not washing dishes at all. I inspected the unit to confirm the complaint. I found an error code: f6e4. The unit powers on and the water supply is good. I found the float switch arm out of place resulting in water not entering the unit. I corrected the float switch arm position and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
03/21/2024
"Replaced drawer/valve assy and tested properly in normal cycle, completed fill with no leaking, cancelled and drained fine.Some leaking during repair as house cold valve would not shut off completely, water was mopped up by cs."
We serviced a
WHIRLPOOL DRYER
Model WED5010LW1
Near Bristol, Connecticut 06010
Ruben C.
Job Details:
03/21/2024
Checked unit found unit back cover was off and some parts were installed by a tech sent from Lowes voltage coming to unit was not checked found not getting 220 volts to terminal cust must get this remedied
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
03/21/2024
"Unit is under 1yr wp warranty per service bench. Cs says s not cleaning like it is as when new. Has to run in heavy duty and smells.Ran unit and filled fine, verified wash motor operation and spray arm movement. Removed filter and was partially clogged, cleaned. Has a proper drain loop and drain to disposal.First fill water is cold. Let run through second fill. Drains fine.. second fill warm, not hot. No errors or n history and went through self test fine.Suggest running water at sink til hot before starting wash. Using rinse aid (was empty) and cleaning with affresh. No failures found at this time.; dspstn on spec-tagged invntry: 1 W11460945 MOTOR/SUMP"
We serviced a
WHIRLPOOL DRYER
Model LDR3822PQ3
Near Chicopee, Massachusetts 01013
Mike K.
Job Details:
03/21/2024
"Unit is under 1yr additional rent a center warranty per service bench. Complaint of burnering smell while running, broke down unit and cleaned out lint build up. No sign of any electrical burnouts l. Reassembled and verified unit operation. Replaced boy smell is from some burning lint, but all excess lint reachable has been cleared, no dangerous build up, some smell is normal, advised to make sure vent is clear to prevent back build of lint in unit. Rent a center has actually already supplied a different unit that they will be keeping and this one will go back to the store"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
03/21/2024
"Replaced filter housing and was able to transfer stick filter out of old unit, dispensing fine"
We serviced a
KENMORE DISHWASHER
Model 58714652200A
Near Chicopee, Massachusetts 01020
Mike K.
Job Details:
03/21/2024
"Complaint is of unit leaking. Unit is a mini portable unit. Removed back and side panels and ran on normal cycle. Let unit run for 10 minutes and then cancelled. Unit filled washed and drained fine with no leaking found. Repeated and same result. No leaks found. She me old water stains in base of cabinet, some by fill, both worked fine in testing. No failure found at this time."
We serviced a
GE DRYER
Model GTD33EASK0WW
Near Springfield, Massachusetts 01109
Mike K.
Job Details:
03/21/2024
"Unit running but not heating, found heating element lead burnt out and connector on element melted. Quoted for harness/element and labor.Saved estimate. Collected for service call"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Gastonia, North Carolina 28056
Ryan S.
Job Details:
03/21/2024
"Customer complained of leaking, found unit was leaning forward due legs not being set correctly. Adjust unit to level and ran unit. Unit didnt leak through quick wash cycle. Verified proper operation and explained issue to customer l"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Denver, North Carolina 28037
Ryan S.
Job Details:
03/21/2024
Customer complained of unit not spinning. Found f7e5 error. Visually inspected and found slider broken. Quoted 245.02 for repair. Replaced slider via ts. Ran unit through service mode and unit not spinning and agitating. Verified proper operation. Collected via card. ; used 1 W10734521 (SLIDER) from stock
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Denver, North Carolina 28037
Ryan S.
Job Details:
03/21/2024
"Retuned to install mr2 control board and convect fan. Installed mr2 board and test convect relay. Fan still not working. Called tech line. Was informed to order new board and harness for convect fan. Ordering new control mr2, harness and keeping convect assembly, for return call. Informed builder office will call when part comes in. Sr#7738727805 ; ordrng 1 W11465340 (Main harness) and 1 W11685628 (Mr2 board)"
We serviced a
JENN-AIR WARMING DRAWER
Model JJD3030IL00
Near Denver, North Carolina 28037
Ryan S.
Job Details:
03/21/2024
Installed hinge. Took pictures verified proper operation.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Crouse, North Carolina 28033
Ryan S.
Job Details:
03/21/2024
"Customer complained unit not spinning water out of clothes, ran unit and found no error codes. Ran service diagnostic and all functions working. Ran quick wash with customers towels in it, explained how to load unit properly. Unit ran through entire cycle and went into high speed spin at end. Clothes were not saturated. Showed customer the clothes. Customer thought clothes should be more dry, showed her clothes are completely rung out, squeezed towel and no water came out, clothes were damp and wet but rung out and not dripping water.. Customer still not satisfied. Verified properly operation. Informed customer unit working as designed. Informed customer if called again for same issue she will have to pay for service call. Called techline to document. Sr 7738730176"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
03/21/2024
Complaint that the washer would stop at mid cycle and will not finish loads and that the water jet button is no working. Ran diagnostic cycle and a calibration cycle and all tested normal. Found touch panel acting unresponsive to normal touch and led wont light up. Will order new parts for a return visit.; ordrng 1 W11174419 (Water Jet Switch) and 1 W11478526 (Control Panel)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/21/2024
"Removed freezer door, shelves, slides and back. Replaced evaporator fan motor, reassembled, tested. Motor operating properly and quietly. Removed and replaced LED modules. All lights now working correctly.; dspstn on spec-tagged invntry: 1 W11249952 MOTOR-EVAP"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/21/2024
"Removed and replaced wiring harness per tech line. Reinstalled in cabinet. Tested, all diagnostics tests passed. Ran diagnostics cycle, completed properly. All functions tested good, and operating properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Charlotte, North Carolina 28278
Mitch H.
Job Details:
03/21/2024
"Spoke to customer, he says he was told we would have part and doesnt want us to come out without it. Ordering rail stops. Advised customer that office will call to schedule when parts arrive.; rqstng P&A on 2 WPW10508950 (Rail stop)s"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Charlotte, North Carolina 28277
Mitch H.
Job Details:
03/21/2024
"Removed and replaced main control. Reassembled, tested, ran automatic test cycle. Completed correctly. Exited diagnostics. Started quick wash cycle, allowed to fill and begin agitating. Cancelled cycle, drained correctly. All functions operating properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHW08
Near Plainville, Connecticut 06062
Ruben C.
Job Details:
03/21/2024
"Checked unit found both gasket torn replaced right side and found damper sticking replaced damper have to order left gasket; ordrng 1 W10830189 (Gasket), used 1 WPW10594329 (Damper) from stock"
We serviced a
WHIRLPOOL VENTHOODS
Model WVW53UC0LS0
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
03/21/2024
Cust has to have the hood uninstalled to install blower motor could not take down blower due to screws that installler put thru the bracket for the motor from the top we have no acess to them cust will call return possible; O-emld tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Bloomfield, Connecticut 06002
Ruben C.
Job Details:
03/21/2024
"Checked unit found evap fan had ice build up around housing blade was hitting ice housing was missing pice of foam on left side used some permagum to seal tested operation normal checked freezer door seems normal and sealing installed damper; dspstn on spec-tagged invntry: 1 WPW10479155 DAMPER CNTRL , used 1 212643 (Permagum) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Woodstock, Connecticut 06281
Amanda R.
Job Details:
03/21/2024
Complaint leaking water on right side unit leveled over sudsing occurring put oil in unit to break down Customer hasnt turned on hot water yet needs hot water and possible change detergent
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Killingly, Connecticut 06241
Amanda R.
Job Details:
03/21/2024
freezer worked normally until two weeks ago top ice maker stopped making ice freezer not freezing ice cream or making ice cubes ; ordrng 1 W10832994 (Compressor)
We serviced a
AMANA DISHWASHER
Model ADB1500ADB2
Near Killingly, Connecticut 06239
Amanda R.
Job Details:
03/21/2024
Fills and drains not washing wash motor getting 120v out of control needs new sump assembly and heater element ; rqstng P&A on 1 W10902307 (Sump) and 1 W10518394 (Heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF780SLYM2
Near Plainfield, Connecticut 06354
Amanda R.
Job Details:
03/21/2024
The left upper track rear stop clips broken quoted
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Griswold, Connecticut 06351
Amanda R.
Job Details:
03/21/2024
Throwing F7e1 error replaced actuator tested starting normally ; used 1 W10913953 (ACTUATOR) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Hartford, Connecticut 06114
Chuck M.
Job Details:
03/21/2024
Customer complaint is that interior vent inside dryer is burnt. Inspected and found burn off on vent which is normal. Explained to customer that burn off is normal. Dryer checked ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Hartford, Connecticut 06112
Chuck M.
Job Details:
03/21/2024
Customer complaint is that FF door handle cracked at top. Took pic. Ordered handle P&A. ; rqstng P&A on 1 W10837029 (handle)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/21/2024
Tested unit and found machine would run one or two cycles then error out f9e1 long drain and never pump out water causing error. Replaced drain pump and ran machine thew a wash cycle drained unit and machine is now operating to specs ; used 1 W11412291 (Drain pump) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
03/21/2024
"Installed new filter housing and cntrl ran water thew unit to clear lines and checked for dripping, found all operations now working as designed and unit is cooling to specs"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Waterbury, Connecticut 06710
Jimmy R.
Job Details:
03/21/2024
"Tested dryer and found unit would leave clothes damp at end of any cycle making customer run unit again, checked venting and found customer had a really flimsy metal venting that was not connected properly and blocking air flow also found outter vent cap had a screen on it witch will block air flow advised customer on replacing vent this will help big time with drying. Checked thermistor for venting and found reading at 75 degrees 17 ohms should be around 12 ohms, replaced inlet thermistor and unit is now drying and operating normally advised until venting is replaced unit may not dry well.; used 1 WP8577274 (THERMISTOR) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Waterbury, Connecticut 06704
Jimmy R.
Job Details:
03/21/2024
"Tested washer due to unit would wash get to the rinse and start over again, checked for errors and found F8e1 long fill checked cold water cycle and found water just dripping in causing unit to not fill within 15 min then restart. Replaced faulty water valve and recalibrated unit ran a wash cycle and unit is now filling properly and all operations working to specs ; used 1 W11210459 (VALVE(USE ORIGINAL HARNESS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Wolcott, Connecticut 06716
Jimmy R.
Job Details:
03/21/2024
Checked over unit due to customer annoyed by the noise unit is maker and found machine running normally advised the noises it is making are normal operations The unit will run longer then old will make more noise then old. Heard some vibration and added foam to evap fan housing to stop removed compressor cover and unit is running normally. Advised nothing more we can do to fix noise this is normal operation
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/21/2024
Installed new timer and knob ran dryer thew a cycle and unit is now advancing and heating to specs
We serviced a
MAYTAG WASHER
Model MHW3505FW1
Near Canton, Connecticut 06019
Ruben C.
Job Details:
03/21/2024
Checked unit found latch would not lock replaced latch tested operation normal ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11106747 BELLOW and 1 WPW10443885 DOOR LOCK
We serviced a
GE DISHWASHER
Model GDT655SMJ5ES
Near Southington, Connecticut 06489
Jimmy R.
Job Details:
03/21/2024
"Tested unit and found machine would not start a wash cycle but then would, checked over unit and found door not closing causing unit to not start, found door latch had broke on one side not allowing it to catch door and hold it in place will order new latch. Parts tentative p/a ; ordrng 1 WD21X10490 (Latch)"
We serviced a
JENN-AIR RANGE
Model JJW9530DDS
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
03/21/2024
"Tested oven and found unit would not allow any selection machine would error out 1d11 runaway temp, placed unit in diagnostics and found error 1c2c keyboard tail disconnected went threw each diag and found control failure 3-6 on failure tests ohmed out oven temp sensor and found reading 1100 ohms witch is reading good. Replaced faulty control and heated oven to 350 degrees unit got to temp an is now operating to specs"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/21/2024
Customer complaint is that dryer takes too long to dry. Inspected and found flex crushed behind dryer and exhaust blocked with lint outside. Removed lint and advised customer to adjust flex so that it is not crushed. Dryer is heating properly.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Newington, Connecticut 06111
Chuck M.
Job Details:
03/21/2024
"Customer complaint is that deli drawer UI does not work. Found UI was unplugged. Connected and still not working. Check for voltage and its not receiving voltage. Checked harness and no voltage present. Ordered control, UI and harness. LEDs in FF and Freezer are also out. Ordered LED kit. P&A. ; rqstng P&A on 1 W11683244 (LED Light Module Kit) and 1 WPW10675033 (cntrl-elec) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire)"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near New Britain, Connecticut 06053
Chuck M.
Job Details:
03/21/2024
Customer complaint is that washer was leaving lint on clothes. Ran diagnostics and found error code F0e5 off balance loads. Found drain hose drains into sink. Water drains above drain hose causing washer to drain slowly. Customer will correct drain.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28JBEDBSR/AA R
Near Medway, Massachusetts 02053
Aimee Z.
Job Details:
03/21/2024
"Installed ice maker kit and used test button to harvest and replaced the water filterReplace light was on. Filled couple cups of water to get air out of line.Installed right door gasket and front door for deli draw deli lights still not on deli draw didnt light up.Called Randy said check for a broken wire Found broken by back of rail.; ordrng 1 DA96-00640A (Deli harness), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW1
Near Shrewsbury, Massachusetts 01545
Aimee Z.
Job Details:
03/21/2024
Installed parts control and harnessRan diagnostics completeTech line Dereck at tech short at drain pump on j pinSr 7738730810
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Huntersville, North Carolina 28078
Robert A.
Job Details:
03/21/2024
"Cx complaint that he is getting a power loss message occasionally when initially using the unit. I inspected the unit to confirm the complaint. I found no error codes. The unit heats, tumbles and has good airflow. I called Techline to document the issue. He had me run multiple tests. He concluded that the UI had a weak connection causing the power failure issue. I secured the connector and tested the unit. Im ordering a new UI and harness to resolve the issue. Appt is set for next Tuesday.Sr7738726811; ordrng 1 W11413566 (UI panel)"