We serviced a
GENERAL ELECTRIC RANGE
Model JB655YK9FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
09/30/2024
"Front right burner not working , outer ring working inner isnt And Cust complaint is oven isnt right temp found the oven sensor res low 1000And center back burner isnt warming ; rqstng P&A on 1 WB24X25013 (Infi double) and 1 WB30T10130 (Burner right) and 1 WB21X22134 (Oven sensor) and 1 WB21X22134 (Sensor) and 1 WB30T10130 (Warming center rear) and 1 WB24X40051 (Rotory switch)"
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN3FS
Near Blackstone, MA 01504
Aimee Z.
Job Details:
09/30/2024
"No error codes Cant run in diagnostics I can get in cant run test boots me out Needs control control and heater is open; rqstng P&A on 1 WD21X27998 (Control), ordrng 1 WD05X30298 (Heater)"
We serviced a
GE WALL OVEN
Model PK956SR1SS
Near North Attleborough, MA 02760
Aimee Z.
Job Details:
09/30/2024
"Found a error of f9 upper cooling fan stalled Also when use the broil function It locks up top oven needs self clean latch Need cooling fan upper and control, therm switch.Error codes nigh need new harness Sent Cust estimate with out harness.Cust going to look into new double oven.10 to 15 years old"
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW06
Near Huntersville, NC 28078
Jenn F.
Job Details:
09/30/2024
"Installed sealed system parts. Leak checked, vac pumped. Charged with 45 grams of r600. Unit tested ok. Advised to allow 24-48 hours to let the temps regulate and come down. ; dspstn on spec-tagged invntry: 1 W11504420 COUPLER 8/6 NR MS00 1 W11504431 COUPLER 7/5 NR MS 00 , 1 W11504448 COUPLER , 1 W11506635 COUPLER 6 NF MS SV , and 1 W11506623 COUPLING 5/5 NR MS00"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Huntersville, NC 28078
Jenn F.
Job Details:
09/30/2024
Replaced door panel. Tested ok.
We serviced a
KITCHENAID OVEN
Model KOSE500ESS20
Near Davidson, NC 28036
Jenn F.
Job Details:
09/30/2024
"Complaint when turning on oven will randomly throw 3 error codes and the oven will shut down. F2E1 stick key. F1E1 relay board. F8E0 low fan speed. Need new touch pad, relay board and fan. Order parts. ; ordrng 1 W11448962 (Relay board) and 1 W11600651 (Panel)"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW1
Near China Grove, NC 28023
Jenn F.
Job Details:
09/30/2024
Replaced the control and door lock. Ran diagnostics. Unit tested ok. ; dspstn on spec-tagged invntry: 1 W11565030 LATCH
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/30/2024
"Checked over unit and found not cooling found evap frosted over due to unit not defrosting, placed unit into a self defrost and heater came on but shut right off and would not defrost causing issue with cooling. Unit is going to need new control due to control not sending 120v to heater when on will order new control and interface. Parts tentative p/a ; ordrng 1 W11670354 (Control) and 1 W11567938 (Interface)"
We serviced a
SAMSUNG WASHER
Model WA45N3050AW/A4 01
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/30/2024
"Ran washer and found unit would not spin clothes out and would stop washing randomly. Ran unit and found when spinning unit is super loud checked Gearcase and tub and found bearings starting to fail causing tub to spin out of control and unit to not sense speed of tub. Unit is going to need new Gearcase,clutch,wash plate, tub parts witch are no longer available, extra labor/ time and tub assembly, advised customer on issue and someone would get back to them. Parts tentative p/a ; ordrng 1 DC97-19562M (Tub) and 1 DC97-16984B (Washer gearcase) and 1 DC90-00102G (Tub part unavailable) and 1 DC31-20014C (Clutch) and 1 DC97-16977A (Wash plate)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE104DWH2
Near Manchester, CT 06040
Amanda R.
Job Details:
09/30/2024
"Complaint that not drying well rinse aid dispenser is full turned to setting 4 ran automatic test heater element came on ordering control to prevent it turning it off again ; rqstng P&A on 1 W10854215 (Control), dspstn on spec-tagged invntry: 1 W10703867 HEATER"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Charlotte, NC 28214
Ryan S.
Job Details:
09/30/2024
Customer complained . unit leaking again inspected unit upon arrival found no water and drain pan. Found refrigerator drain line clogged with ice defrost clog got to start draining but not quickly found there was an obstruction or collapse. Drain line called Tech line sending unit in for review informed customer someone will contact her in a couple days sr#7740011773
We serviced a
MAYTAG WASHER
Model MVWC465HW4
Near Stanley, NC 28164
Ryan S.
Job Details:
09/30/2024
Customer complaining unit not working will wash for a while sometimes and then sometimes wont start found suds error. Ran unit unit draining properly. Ran service mode all functions working valve motor shifter pressure sensor. Inform customer to make sure to use correct detergent and to run clean washer cycle to prevent setting no issues found verified proper operation.
We serviced a
WHIRLPOOL DRYER
Model WED500CMW0
Near Stanley, NC 28164
Ryan S.
Job Details:
09/30/2024
"Customer complaint unit making noise found motor making loud, vibrating and squeaking noises ordering motor and fan wheel schedule. Return call for Friday a.m.; ordrng 1 WPW10396039 (Motor) and 1 W10801999 (Fanwheel)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Meriden, CT 06450
Jimmy R.
Job Details:
09/30/2024
"Tested washer and found unit erroring out F9e1 long drain and not starting a cycle. Ran a spin and drain finding drain pump not coming on, checked pump connections and found drain harness pulled from pump, fixed harness and secured correctly to stop from moving ran unit and washer is now draining and working to specs"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Cheshire, CT 06410
Ruben C.
Job Details:
09/30/2024
Replaced gearcase basket agitator and drain pump had to chiseled agitator ran diagnostics normal self test normal ran quick cycle normal ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Cheshire, CT 06410
Jimmy R.
Job Details:
09/30/2024
"Tested unit and found control not allowing adjustments causing fridge to be stuck on high and freezing items in fridge section. Removed control box and found control housing touch panel broken on both control and housing this is not allowing selections, will order new control box, parts tentative p/a ; ordrng 1 W11594670 (Control box), dspstn on spec-tagged invntry: 1 W11123941 SWITCH"
We serviced a
WHIRLPOOL MICROWAVE
Model WMHA9019HZ2
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/30/2024
"Checked over unit and found front display would shut off randomly and would not except selections, tried to run a diagnostics cycle and same issue no response from controls. Tested light under unit and found light would not come on found control sending 120v to light all the time causing light to burn out and short never working again. Will order new door assembly,control and socket, parts tentative p/a; ordrng 1 W11186035 (Control) and 1 W11186019 (Door assembly) and 1 W10709921 (Lamp) and 1 W10240330 (Lamp holder)"
We serviced a
SAMSUNG DRYER
Model DVE45T3400
Near Palmer, MA 01069
Chris B.
Job Details:
09/30/2024
Complaint that the dryer is making a loud noise while tumbling. Found bad belt tensioner and heavy lint buildup. Cleared all buildup and will order parts for a return visit.; rqstng P&A on 1 BESAMKIT (Sam Roller Kit)
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/30/2024
Complaint strike broke. I replaced strike assembly tested operations performed a DLS control board calibration cycle. No additional issues found no error codes in history. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Monson, MA 01057
Chris B.
Job Details:
09/30/2024
Safety Verification. Complaint that the washer stays on the draining side and wont stop. Found error code F1E1 and F3E1. Found bad control board and pressure switch issues. Quoted parts and labor. Customer will think about fixing it and will get back to us. Safety Call no trip fee.
We serviced a
FRIGIDAIRE REFRIGERATOR
Model FPBS2777RFD
Near Westfield, MA 01085
Mike K.
Job Details:
09/30/2024
"Complaint of leaking and produce freezing in drawer. No separate vent for produce, other rf items ok, suggest raising temp of rf a degree or two. Leak has formed a big sheet of ice in bottom of rf with a clump at the left rear. This is directly below icemaker. Ice cubes tray full and regular size cubes, removed icemaker and tray not overflowing. Pulled off icemaker evap cover and bottom of evap /drain clear. Icemaker has been replaced previously. No signs of source of leak, just ice below, but has to be from icemaker unit. Ordering evap cover assembly. Icemaker and housing, 2x time; rqstng P&A on 1 5303918784 (Fan housing kit) and 1 242142203 (Icemaker cover) and 1 5303918571 (Fill tube seal) and 1 243297613 (Icemaker), ordrng 1 2xtime (2x time)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Chicopee, MA 01013
Mike K.
Job Details:
09/30/2024
"Unit would not spin, tested in diagnostic cycle and after fill tests and drain, nothing. Capacitor tested fine at 51uf. Unit gave an f7e3 error and actuator not moving. Tested with new actuator and switch properly, now motor humming. Found a reading of 13Mohm on motor. Quoted for motor/actuator and labor. Denied. Collected for service call."
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Springfield, MA 01104
Mike K.
Job Details:
09/30/2024
"Door not closing fully and not hitting door switch without assistance. Door opens past 90 degrees door frame bent out. Deemed not a defect, but damage. Explained to customer not covered, saved estimate and suggested they could contact insurance provider."
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Springfield, MA 01108
Mike K.
Job Details:
09/30/2024
"Arrived to replace gear case assy, agitator would not come out and was not ordered. Office had one so went to office and returned. Broke out old agitator and able to replaced gear case assy and all parts ordered. Ran quick wash and went through fill and into agitate properly. Cancelled and drained fine. Ran drain and spin and spinning fine."
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Springfield, MA 01128
Chris B.
Job Details:
09/30/2024
Complaint that the washer is not starting any cycle. Found washer not cancelled on last cycle and just needed a reset. Ran diagnostics and no error codes present. Started a normal cycle with clothes and good level of water and ran through with no issues. Explained to the customer how to cancel out any cycle and its features.
We serviced a
WHIRLPOOL OVEN
Model WGE745C0FS01
Near Springfield, MA 01109
Mike K.
Job Details:
09/30/2024
"Door handle loose, plastic is broke on left side, screw missing. Ordering glass door assy and screw. Office to contact cs when parts come in to schedule return ; ordrng 1 W10877562 (Door glass assy) and 1 Wpw10317887 (Screw)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Waterbury, CT 06708
Jimmy R.
Job Details:
09/30/2024
"Tested unit and found both sections not cooling checked evaporator and found no frost pattern, checked compressor and found kicking off on an overload and super hot to touch. Tested relay and it is good tried swapping but same issue unit would kick off due to compressor locked up. Unit is going to need new compressor kit also condenser had a leak and needs to be replaced, compressor could be contaminated due to condenser leak pulling in water when cut into it seemed to be ok no water or anything in lines will flush system. Will order all parts needed with extra time to fix condenser and compressor, parts tentative p/a ; ordrng 1 WPW10507886 (Compressor kit) and 1 W11722672 (Condenser) and 1 W11722672 (Tubing) and 1 W11506635 (Coupler), states that autho needed"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM00
Near Portland, CT 06480
Jeremy B.
Job Details:
09/30/2024
Ice wasnt cleared all the way after previous service visit causing ice to build up. Customer said they would clear the ice. I cleared away all ice today and ensured door now closing properly. Charged customer labor fee minus service visit paid last time.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMHZ03
Near East Hampton, CT 06424
Jeremy B.
Job Details:
09/30/2024
Ice maker not working found fill tube solid with ice. Cleared away ice and found poor water flow into icemaker. Found good supply pressure. Removed filter and water started flowing properly. Recommend replacing filter or leaving it out.
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Marlborough, CT 06447
Jeremy B.
Job Details:
09/30/2024
Washer not completing cycles and gives F0E3(pressure switch not tripped.) entered diagnostics and verified error code and then cleared and then ran self test again and the error code continues to come back. Replaced pressure switch and then ran self test and everything went through properly. ; used 1 WPW10448876 (SWITCH-WL) from stock
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Glastonbury, CT 06033
Jeremy B.
Job Details:
09/30/2024
Strike and match broken causing door not to close. Replaced latch and strike and tested all checks ok. ; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Union, CT 06076
Gary V.
Job Details:
09/30/2024
"Inspected and found wash pump getting 120v but not pumping, quoted and she will call if wants repaired."
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS20ECMS00
Near Enfield, CT 06082
Gary V.
Job Details:
09/30/2024
"Inspected and found ice maker broken and filter housing broken, quoted and they will call."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/30/2024
"complaint heard aloud pop, and then now drum will not spin. I found main drive belt was completely shredded. I also found dryer vent is completely clogged going outside. Dryer is still heating as of right now. Dryer element is extremely hot glowing bright orange vent is connected as soon as vent is disconnected dim down to a low glow. If heater fails due to a venting restriction heater may not be covered under warranty.; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP560HAMZ1
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/30/2024
"7-1 no rinse agent in dispenser either. I performed diagnostic cycle cleared error code turning on heater agin incoming water heating problem must be corrected customer must run water from sink faucet till hot or unit will disable heater again. Customer had me move dishwasher further back on right hand corner to me. Dishwasher is now sitting crooked and cabinetry, but that is how customer wanted it. Cannot push in left side of dishwasher as it will crap waterline and drain house leading to dishwasher issues. Cosmetics are not covered under war Advise customer as such if customer wants it moved even more they will have to move it themselves. If we come out to move or adjust dishwasher, advise customer we will charge customer.. No further issues found with dishwasher at this time. Customer stated we moved and did not set dishwasher back to exact same position when motor was replaced."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ2
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/30/2024
Complaint f9e1 i found unit was installed through crawl space all plumbing and electrical is in crawl space unit will need to be pulled out and made accessible advised customer to follow manufacturer install instructions paper work on reinstall. Will need motor assembly to fix. ; ordrng 1 W11680075 (Motor assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFF2055FRZ00
Near Hebron, CT 06248
Jeremy B.
Job Details:
09/30/2024
Installed new icemaker. Please allow 24hrs for ice production. ; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER
We serviced a
WHIRLPOOL RANGE
Model WFG775H0HZ2
Near Meriden, CT 06451
Ruben C.
Job Details:
09/30/2024
Replaced module and ignitor tested operation normal speaking normally and flame is normal blue
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EFS03
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/30/2024
Complaint unit emptied the entire ice bin onto the floor. No one had gotten ice out of the door for over three hours. I found dispenser door sticking causing issue week spring as well. I am also re-ordering user interface for dispenser issue Office to call customer when parts come in. Unit is no longer dumping water on floor per customer just buckets of ice ; ordrng 1 W11533211 (Control) and 1 W11048097 (Ice door) and 1 W11679631 (Pad) and 1 W10792149 (Pad) and 1 W11087492 (Switch) and 1 W11189145 (Door) and 1 W11109505 (Spring) and 1 W10672578 (Spring)
We serviced a
SAMSUNG REFRIGERATOR
Model RF24R7201SR/AA-09
Near Longmeadow, MA 01106
Mike K.
Job Details:
09/30/2024
"Unit is cooling fine, both rf and fr. Unit leaked into basement office, leaked with two different filter, one Samsung one alternate brand. Water in bottom of mid level drawer, they had cleaned water from rf section. Ordering filter housing assembly. Office to contact to schedule return.Ordered part for 06 revision, Lisa to verify same for 09 revision ; ordrng 1 DA97-14528R (Filter housing assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ12
Near Longmeadow, MA 01106
Mike K.
Job Details:
09/30/2024
"Unit is under 1yr wp warranty per service bench. Complaint of not cooling, but had started cooling fine again over the weekend, has gotten a warmer a couple times. Since bought a month ago. On arriving Val freezer door was not closed fully. Frost on lower find of evap and good air flow, freezer was a little warm at 10, rf fine at 38. Went over door closure, as with door open they may not be closing door fully each time, there were some frozen droplets on freezer ceiling, full tray of ice cubes. Cs to monitor as possible beginning of a sealed system issue, but with a full frost pattern and good air flow and a door not closed, will start with making sure door is closed."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Naugatuck, CT 06770
Jimmy R.
Job Details:
09/30/2024
"Checked over washer due to unit not starting a cycle and found when starting unit is would just click trying to lock but never locking then would error out lid lock fault, tested latch and found cracked causing it to not engage and lock. Replaced latch and recalibrated machine ran a wash cycle and all functions are now working to specs ; used 1 W11670519 (LATCH) from stock"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Plymouth, CT 06786
Ruben C.
Job Details:
09/30/2024
Replaced controls tested operation normal ran diagnostics normal display is working normally ran test cycle normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHV04
Near Gastonia, NC 28056
Ryan S.
Job Details:
09/28/2024
Customers complained unit stopped working then started again. Ran service test on thermistors past temperatures author mysteries good past temperatures were low no error codes on icemaker . Compressor test passed verified proper operation informed customer no issues found
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near York, SC 29745
Mitch H.
Job Details:
09/28/2024
See job note; O-emld tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW1
Near Gastonia, NC 28054
Ryan S.
Job Details:
09/28/2024
"Customer complained unit want running. No error codes present, ran service diagnostics. All functions working. Informed customer how start function works and proper running operation. Verified proper operation."
We serviced a
WHIRLPOOL RANGE
Model WFC150M0EB
Near Cherryville, NC 28021
Ryan S.
Job Details:
09/28/2024
"Customer had F code F9 check power at terminal terminal had correct power (250 L1to L2 )(125 L1 to neutral and L1 to neutral )ordering control board and harness. and keeping element for a return call. ; ordrng 1 W11134593 (Main harness) and 1 W11122555 (Control), dspstn on spec-tagged invntry: 1 W11182108 ELEMENT"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/28/2024
See job note; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/28/2024
See job note; O-emld tckt
We serviced a
KITCHENAID TRASH COMPACTOR
Model KTTS505EPA2
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/28/2024
See job note; O-emld tckt
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/28/2024
"Complaint dryer is unresponsive. Technical Service Pointer #: W11727795 Rev A Action Required: MandatoryRelease Date: April, 2024 customer needs to pair dryer to Wi-Fi and app so dryer can update. Power dryer is working properly with no issues drying with and heating."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kershaw, SC 29067
Jonathan J.
Job Details:
09/28/2024
"Complaint washing machine will not spin out laundry, laundry, still soaking wet at the end of the cycle. I found only one error code and I cleared it F0e5 out of balance load detected. I found the spines of the hub were completely stripped out. I replaced hub with new style hub found bottom of tub under wash plate was completely jammed full of coins could not remove. Made sure none of the coins were touching wash plate. No additional issues found with a suspension rods control wash plate or gear case at this time all operations are normal, as of now, I performed a control board calibration process as well before departure. ; used 1 W10324651 (HUB) from stock"
We serviced a
WHIRLPOOL OVEN
Model WGG745S0FS05
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/28/2024
"Complaint neither of the upper or the lower oven are functional. All there is a glowing red orange color when ovens or broil elements are operating. I found gas valve has failed. Unit will need a valve assembly regulator assembly to fix and ordering all three igniters as well as they are all slightly below threshold. control also displaying f1e0 error code communications error will need extra time as valve is seized. ; ordrng 1 WPW10324738 (Ignitor) and 2 12400035 (Ignitor)s and 1 WPW10546238 (Valve) and 1 W10878844 (Control), dspstn on spec-tagged invntry: 1 12400035 IGNITOR FLAT"
We serviced a
MAYTAG REFRIGERATOR
Model MZF34X18FW04
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/28/2024
Unit is not cooling. I found reason for unit not cooling properly is evaporator core completely frozen. I found reason for evaporator core being frozen was due to the drain to being completely clogged up as well unit unable to drain flash freezing perpetuating defrost cycle. I verified unit is producing a full frost pattern and no compressor issues found if customer continues to have any more problems. Advise customerto call back for service also found defrost sensor was not attached at all. I attached defrost sensor properly to suction line going back to compressor. No further issues found defrost sensor did test proper fan is working properly. Defrost heater also tested properly if any more issues occur with defrost suspect control board issue.
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS6
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/28/2024
Complaint oven keeps clicking randomly had to unplug unit no gas smell though. I found spark module has failed in ordering spark module and main control to fix.. Office to call customer when parts come in; ordrng 1 W11620559 (Control) and 1 W11162730 (Spark module)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Monroe, NC 28112
Jonathan J.
Job Details:
09/28/2024
Complaint door not closing properly on the oven tried using oven and it damaged cabinetry. And super heated granite countertop. I found door was not properly installed left hinge was not installed into receiver causing door to stick open.. Removed hinge from receiver and reinstalled door properly. No further issues found with range today.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/28/2024
Condensation forming on freezer door top of gasket leaking into flooring. Unit will need gasket material to mitigate condensation on Molly on strip separating freezer from fresh food section. Office to call customer when parts come in.; ordrng 2 W11159728 (Gasket)s
We serviced a
LG WASHER
Model WT7000DW/01
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/28/2024
"Complaint burning smell. I found odor is a detergent based odor not a wiring based odor. Advise customer to use tub clean to help reduce odors and cut back to 2 tablespoons of detergent per manufactures requirements. No additional issues found with washing machine at this time, inspected motor, actuator shifter, slider, all electrical wiring, and components."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Lincolnton, NC 28092
Ryan S.
Job Details:
09/28/2024
"Customer complaint drum not spinning, found broken belt place belt and dryer pulley from dryer repair kit. Verified proper operation. ; used 1 4392065 (DRYER REPAIR KIT) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ06
Near Denver, NC 28037
Ryan S.
Job Details:
09/28/2024
"Customer complain, products in red freezer and to warm. Found damper not operating properly. ordering damper. Also found freezer drain line clogged. Cleared clog. Inform customer office will call when part comes in. ; ordrng 1 W11236851 (Diffuser)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Fort Mill, SC 29708
Mitch H.
Job Details:
09/28/2024
"Checked and confirmed F8E4 error. Removed kick plate and drip pan. Found water in pan causing float switch to activate. Cleaned and dried pan. Ran diagnostics, no other errors. Attempted to start unit in Normal cycle. No water going into dishwasher but pump/motor started. Cancelled cycle, entered diagnostics, started diagnostics cycle. Valve activated and filled properly but motor didnt start. Need to order control and harness. Model number and parts list do not come up on Service Matters or parts suppliers. Models with last digits of 0 and 1 do come up and both use different controls. Need to know which control is correct.; saved tckt"
We serviced a
KITCHENAID M/W OTR
Model KOCE500ESS22
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/27/2024
"338,372,335,388, 349,366,348,366 complaint oven is not keeping temperature. I found custom thermometer was inaccurate that she was using and customer would press cancel and recycle temperatures on oven. Cannot do that with this model as it will not display accurate temperatures. I found no issues with microwave other than customer needs to close door firm. All operations after calibrating oven are now working properly. oven was calibrated 20? hot. I lowered it by 10. Oven can only be calibrated in increments of 10."
We serviced a
LG WASHER
Model WM9000HVA
Near East Longmeadow, MA 01028
Chris B.
Job Details:
09/27/2024
Replaced drain pump and ran a few cycles and washer draining; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
LG RESIDENTIAL REFR
Model LRSDS2706S/01
Near East Windsor, CT 06016
Gary V.
Job Details:
09/27/2024
"Installed ice maker, unit has no way of cycling to test for water fill, please allow 24-48 hours for ice production."
We serviced a
KENMORE DISHWAHER
Model 665.13229N412
Near Hampden, MA 01036
Chris B.
Job Details:
09/27/2024
Complaint that the dishwasher is not cycling correctly. Found bad sump pump. Quoted for parts and labor. Customer has been having issues with the well water and prefers not to fix the unit due to expenses and age of the unit. Collected trip fee.; dspstn on spec-tagged invntry: 1 WPW10348269 DRAIN PUMP
We serviced a
SPEED QUEEN WASHER
Model awn432sp113tw04
Near Wilbraham, MA 01095
Chris B.
Job Details:
09/27/2024
Replaced belt and unit running normal. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Ludlow, MA 01056
Chris B.
Job Details:
09/27/2024
Complaint that the freezer side many times it stops cooling for many hours then starts right up and theres ice buildup on all the internal walls. Heating Element is working fine but running for longer times and wont shut down in a timely manner. Will order parts for a return visit.; ordrng 1 WPW10317076 (Control Board)
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Amherst, MA 01002
Chris B.
Job Details:
09/27/2024
Complaint that the dryer was not starting any cycle. Did a hard reset on control and diagnostic cycle. All working normal. All sensors and heating properly.
We serviced a
LG WASHER
Model WM4000HBA
Near Pelham, MA 01002
Chris B.
Job Details:
09/27/2024
Complaint that the washer is still giving the ie error code. Found bad inlet valve. Customer received the valve from their insurance company and charge them for installation. Mentioned to the customer that their will be no warranty for the part nor for the labor due to its not a part from Advantage and customer was ok with it and they just wanted the washer running. ***No Warranty on parts & the Labor***.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Naugatuck, CT 06770
Chuck M.
Job Details:
09/27/2024
Customer complaint is that refrigerator was leaking water. Inspected and found water supply line is punctured. Customer mentioned freezer is not cooling properly. Inspected and found ice ball on top right corner of evaporator. Found compressor and condenser very hot. Compressor was previously replaced. Ordered compressor and extra Time Slots. ; ordrng 1 W11578205 (Compressor) and 1 W11504431 (Coupler) and 1 W11504415 (Coupler) and 1 W11506621 (Coupler) and 1 W11506635 (Process Tube) and 2 ExtraTimeSlot (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Waterbury, CT 06704
Chuck M.
Job Details:
09/27/2024
Customer complaint is that refrigerator is leaking. Inspected and found ice maker fill tube disconnected. Took pic. Ordered ice maker fill tube. ; ordrng 1 W11677731 (Ice Maker Fill Tube)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW1
Near Marshville, NC 28103
Jonathan J.
Job Details:
09/27/2024
Complaint unit leaks during a steam cycle. Door gasket also falling off on the bottom of the door I found gasket was never properly glued on the bottom of the door glued door gasket with high temp. Adhesive advised customer to make sure theyre loading dryer at least half full during the steam cycle if not.Fuller ; used 1 WPY055980 (HI TEMP ADHESIVE) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/27/2024
"Complaint latch, broken washer will not start will not do anything. I replace latch assembly tested operations. Everything is working properly as of right now.; used 1 W11513248 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS01
Near Coventry, CT 06238
Amanda R.
Job Details:
09/27/2024
The ice box had the updated fan in rear adapter the ff evaporator drain was clogged with ice build up cleared drain leveled unit cleaned condenser coils left kit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ19
Near Fort Mill, SC 29707
Mitch H.
Job Details:
09/27/2024
Checked and tested. Found bin empty. Ice maker would not cycle. Ordering ice maker. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11692161 (Ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ05
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/27/2024
"Confirmed condensation issue inside RC compartment. Checked and found door gaskets not sealing correctly and doors not properly lined up. Adjusteddorrs and ensured gaskets are sealing correctly. Ran diagnostics, confirmed mullion heater and moisture control were both on."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Rock Hill, SC 29732
Mitch H.
Job Details:
09/27/2024
"Checked and found wash basket dropping too far down on gear case shaft causing vibration. Removed agitator and basket. Inspected all parts. No issues found with gear case. Requesting P&A for wash basket, washer, and nut. Advised customer that basket would ship directly to her and that she would need to inspect for damage and call to schedule.; rqstng P&A on 1 W11178227 (Basket) and 1 W11551646 (Nut) and 1 W11553312 (Washer)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ03
Near Manchester, CT 06040
Amanda R.
Job Details:
09/27/2024
Replaced evaporator fan motor set temps at recommended Ff section needs to get to temp before putting food in it
We serviced a
WHIRLPOOL WASHER
Model MVW5430MW1
Near Manchester, CT 06040
Amanda R.
Job Details:
09/27/2024
F9e1 long drain not draining manually removed water wire harness bad replaced tested draining normally ; used 1 W11643701 (HARNESS LOWER) from stock
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Manchester, CT 06040
Amanda R.
Job Details:
09/27/2024
Replaced the motor and blower wheel tested sounds normal
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near East Hartford, CT 06118
Amanda R.
Job Details:
09/27/2024
Complaint in the middle of a cycle the leds would dimly continually strobe from left to right replaced both controls tested operation normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrv986fdem01
Near Cromwell, CT 06416
Jeremy B.
Job Details:
09/27/2024
Installed new harness and set to recommended temps. Please allow 24hrs for temps to stabilize.
We serviced a
JENN-AIR COOKTOP
Model JGD3536GS00
Near Southington, CT 06489
Jeremy B.
Job Details:
09/27/2024
Right rear burner not lighting. The stem in valve is seized and wont turn. Needs new right rear valve. Im ; ordrng 1 W10844471 (Valve)
We serviced a
MAYTAG WASHER
Model MVW7232HW2
Near Southington, CT 06489
Jeremy B.
Job Details:
09/27/2024
"Customers complaint is washer vibrating. Found washer very wobbly and not level, found rotor bolt loose. Tightened and leveled then ran self test and calibration on control all checks ok."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Windsor, CT 06095
Gary V.
Job Details:
09/27/2024
"Inspected and found broken wash pump and rep,a ed with new wash pump, cycled and tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW7000DW0
Near Windsor, CT 06095
Gary V.
Job Details:
09/27/2024
Inspected and found communication faults for main acu and ui panel. Quoted and they will call if wants repaired.; dspstn on spec-tagged invntry: 1 W10812423 CNTRL-ELEC
We serviced a
GE REFRIGERATOR
Model TBX25PAXBRAA
Near Windsor, CT 06095
Gary V.
Job Details:
09/27/2024
"Inspected and found ice maker broken, quoted and they will call if wants repaired."
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near West Hartford, CT 06117
Gary V.
Job Details:
09/27/2024
"Installed new inlet valves and noise and water hammer is no longer happening, tested fine.; dspstn on spec-tagged invntry: 1 W11688994 VALVE (HOT)"
We serviced a
SAMSUNG DISHWASHER
Model DW80R9950U
Near Southwick, MA 01077
Mike K.
Job Details:
09/27/2024
"Complaint of not cleaning well. Has cleaned filter and basically washing dishes by hand before running through dishwasher. Mid spray arm had some obstruction, cleared what was seen. Ran cycle and not getting spray arm movement, moved height of middle rack, but same. lower is a moving power bar instead of spray arm. Moved to center of unit and had moved itself back to him position while running. Found mesh filter was clogged, cleaned and ran again. Still no spray arm movement, removed and it comes apart so was able to clean it thoroughly, more debris was clogged inside. Tested again and now getting spray arm movement. Cleared top spray arm as well. Returned mid shelf to starting height and verified movement.Cs to monitor, definitely did not have water movement on arrival and is moving now."
We serviced a
FRIGIDAIRE REFRIGERATOR
Model GRFN2853AF0
Near West Hartford, CT 06107
Gary V.
Job Details:
09/27/2024
"Installed ice maker and cycled with water, please allow 24-48 hours for ice production."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near East Hartford, CT 06118
Amanda R.
Job Details:
09/27/2024
Ice maker on and off switch broken replaced ice maker fill tube not frozen temps set at recommended ice maker did its twist of the tray when turned on
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Gastonia, NC 28056
Ryan S.
Job Details:
09/27/2024
"Customer complained unit making loud noise, not closing and opening, causing food to freeze. Ordering diffuser fan in freezer. Leaving high pressure valve for return call . Schedule return call for Friday am . ; ordrng 1 W11380595 (Diffuser) and 1 WP2315549 (Fan), dspstn on spec-tagged invntry: 1 W10786952 VALVE/HI PRESSURE"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/27/2024
"Test 13 heater getting extra hot is 239? P8 on control evap sensor pink pink 1036 and rising 1249 when tech line answered previously replaced sensor installed . Per tech line organize harness on evap making extra sure heater or any other harness is not touching defrost sensor replace defrost sensor and tape with aluminum tape for best thermal conductivity. If customer calls back for same issue per tech line customer to call customer resolution hotline, as he cannot think of anything else to replace. Sr#7739573808. ; used 1 W10902214 (THERMISTOR) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW4957PW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/27/2024
Complaint washer will not work lights never come on making grinding noise all the time leaking water when it drains I replaced drain pump hole in housing also found customer drain in wall is backing up contributed to leak. I let control time. as it was in its own self diagnostics mode with drain pump running nonstop as well I performed control calibration and tested control. No issues found.; ordrng 1 W11608056 (Control)
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/27/2024
Replace previously ordered parts tested operations no further issues found oven is working perfectly fine now so is cooktop.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Monroe, NC 28110
Jonathan J.
Job Details:
09/27/2024
Place parts primary cause of squeal was due to a dry lipping no additional issues found everything working fine; used 1 W11239857 (BELT) from stock
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Waxhaw, NC 28173
Jonathan J.
Job Details:
09/27/2024
I replaced condenser fan blade could not test as customer did not have power no additional issues reported by customer prior to power outage
We serviced a
MAYTAG DRYER
Model MGD6230HW0
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/27/2024
Complaint dryer time jumps around no sound from ui ; ordrng 1 WPW10298258 (Sensor) and 1 W11413566 (Control)
We serviced a
MAYTAG DRYER
Model MED6230HW3
Near Lancaster, SC 29720
Jonathan J.
Job Details:
09/27/2024
"Coolant dryer keeps shutting itself off motor stops running but time keeps counting down. I found motor overheating is the cost of customer complaint. suspect, no error codes and diagnostics history. Unit has been updated to the newest software version and paired to Wi-Fi. will need to break blower wheel apart to remove motor. Will need extra time for repair.; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 W11525996 (Control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Westfield, MA 01085
Mike K.
Job Details:
09/27/2024
"Unit unit is under 1yr wp warranty per service bench. Water in unit on arrival. Cs had switched from a double sink to a single as well, but using same disposal. Mustve been set up different as the knockout was still in disposal. Removed and unit drained fine. Covered by single customer instruct for cs."