We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Charlotte, NC 28277
Mitch H.
Job Details: 12/16/2023
"Customer says dryer overheats and shuts off, then restarts once cooled. Tested dryer, heating and cycling properly. Used vent test kit to check airflow, passed test, good air movement. Drive motor shutting off on thermal overload. Ordering motor and blower wheel. ; ordrng 1 W11549461 (Drive motor) and 1 WP697772 (Blower wheel), used 1 W11224254 (Vent test kit) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GD5RHAXNB00
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/16/2023
"Tested and found ice maker heater bad, not releasing ice from mold. Replaced ice maker, tested ice maker, eyes and valve. All tests passed.; dspstn on spec-tagged invntry: 1 4317943 ICE MAKER and 1 W10408179 VALVE"
We serviced a
LG REFRIGERATOR
Model LFC22770ST/03
Near Westfield, MA 01085
Mike K.
Job Details: 12/16/2023
"Unit not cooling, evaporator running, no frosting.Sealed system issue.Quoted for compressor/evap/labor and customer denied at that price. Several other parts wouldve been needed to complete repair, but not swing done.Collected for service call only"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS05
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/16/2023
"Checked and attempted to install drawer slide and cover assembly. Would not go in far enough to lick in place. Was able to get bottom cover assembly to lock in but drawer does not move freely, binding. Ordering cover assemblies.; ordrng 2 WPW10440266 (Cover assembly)s"
We serviced a
SAMSUNG REFRIGERATOR
Model RF25HMEDBSR/AA03
Near Holyoke, MA 01040
Mike K.
Job Details: 12/16/2023
Unit is frosting the rf evaporator. Quoted for evap cover assy/labor. Saved estimate and collected for service call only
We serviced a
JENN-AIR RANGE
Model JGRP430HL05
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/16/2023
Checked and tested. Found spark module not sending signal for igniter. Ordering module. Will replace all parts on return visit.; ordrng 1 W11319687 (Spark module)
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Springfield, MA 01119
Mike K.
Job Details: 12/16/2023
"F5e1 only error in history. Lid switch fault-lid is up. Cleared error history and ran service test. Unit stopped at test 4, was filling then started blinking.This time went through tests to test 11 and paused/blinking. Tried third time and showed F5e1 error again. Again stopped at step 11, which is lid lock and did not lock.Looks to be lid switch issue. Replaced lid lock and ran service test. Completed fine, ran second time fine.; used 1 W10810403 (DOOR LOCK) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW6600SB2
Near Clover, SC 29710
Mitch H.
Job Details: 12/16/2023
"Removed and replaced drain pump. Customer moved washer back inside in order to test washer and diagnose additional issues with washer. Found that some cycles when selected do not work. Washer needs control and user interface, both parts show as no longer available. Advised customer that I couldnt check availability on Saturday and that office will call on part availability.; rqstng P&A on 1 W10112113 (Control) and 1 8564290 (User interface), dspstn on spec-tagged invntry: 1 W10536347 DRAIN PUMP"
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Bristol, CT 06010
Chuck M.
Job Details: 12/16/2023
Customer complaint is that dryer was noisy and had a burning smell. Found lint buildup on base of dryer and on heater. Cleaned and replace rollers and idler wheel. With Repair kit. ; used 1 4392067 (DRYER REPAIR KIT) from stock
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Berlin, CT 06037
Chuck M.
Job Details: 12/16/2023
Customer complaint is that washer will not drain. Ran diagnostics and found error code F5e1 lid lock. Inspected and found lid lock broken. Took pics. Ordered lid lick; ordrng 1 W11513248 (Lid Lock)
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Berlin, CT 06037
Chuck M.
Job Details: 12/16/2023
Customer complaint is that washer had error code. Ran diagnostics and got error codes F0e3 overloaded. F7e7 motor unable to reach target RPMs. F7e6 motor circuit open. F7e1 tachometer missing. F0e9 out of balance pause. Inspected and found shield was hitting floor due to over loading and gear case is leaking took pic. Quoted customer P&L for gear case.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Farmington, CT 06032
Chuck M.
Job Details: 12/16/2023
Customer complaint is that FF section still freezing. Found FF section at 20 degrees and freezer at -2 degrees. Found unit constantly running. Tested thermostats again and they checked ok. Unplugged unit and Checked control and connections band they all checked ok. Plugged unit back in and unit tripped off on overload. Replaced start device. ; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Avon, CT 06001
Chuck M.
Job Details: 12/16/2023
Customer complaint is that washer would not complete cycle. Ran diagnostics and found error codes F6e3 communication error ACU cannot hear UI. F6e2 UI cannot hear ACU. Cleared and ran calibration cycle successfully. Washer was shifting noisy. Inspected and found rotor screw removed. Secured screw to rotor and washer checked ok. ; dspstn on spec-tagged invntry: 1 W11429620 CNTRL-ELEC
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Simsbury, CT 06092
Chuck M.
Job Details: 12/16/2023
Customer complaint is that dryer is not heating. Checked voltage and it is correct. Checked element and thermostats. All checked ok. Tested and found timer is faulty. Test between T and F on timer. Ordered timer. ; ordrng 1 W11685947 (Timer)
We serviced a
MAYTAG DRYER
Model MED6630HW2
Near East Longmeadow, MA 01028
Mike K.
Job Details: 12/16/2023
"Says unit do s not make sound at end of cycle, lowes had replaced unit and same, switched model and same.Makes chime when making selection and made tone at end of timed dry and quick dry when tested.Cs had been told to check voltage and it is fine 239vac, and 119vac to ground l1 & l2.Cs cannot hear tone when selecting cycles or the end songIt is not loud but increases volume from setting 1 to 3.Cs had some come down and he could hear it.Offered to order board, but unit is operating and making tone, not one that would be heard if beyond room of unit. Cs said not to order board."
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXNS00
Near Enfield, CT 06082
Mike K.
Job Details: 12/16/2023
"Water line has a leak at hinge, will need a new water line. Also will not dispense ice. Found door not opening fully, wont engage switch. Cannot see anything broken, just worn. Verified switch and dispenser motor operational.Quoted for hose and dispenser door parts, not all available. Explained would replace what was and would have to hope that was enough to restore operation. Denied dispenser parts, wanted to go ahead with waterline repair. Was able to use truck stock waterline to replace broken water line. Tests fine.; used 1 Truck extra (.25 waterline) from stock"
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Hebron, CT 06248
Jeremy B.
Job Details: 12/15/2023
Found suspension broken causing drum to hang needs new suspension kit. ; ordrng 1 W11217817 (Suspension)
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS
Near Manchester, CT 06042
Amanda R.
Job Details: 12/15/2023
Customer needs to be home to collect payment and explained that we dont bill
We serviced a
MAYTAG WASHER
Model MVW7232HW1
Near Manchester, CT 06040
Amanda R.
Job Details: 12/15/2023
Outer tub has crack in pressure dome ; ordrng 1 W11219115 (Outer tub)
We serviced a
WHIRLPOOL WALL OVEN
Model WOC54EC0HS03
Near South Windsor, CT 06074
Gary V.
Job Details: 12/15/2023
Arrived and customer was baking in the oven and cant pull out and work on it hot like this. Will reschedule for next Tuesday pm slot.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Charlotte, NC 28211
Jeff L.
Job Details: 12/15/2023
Could not get dishwasher out to diagnose the customer is going to have it taken out by friend and Im gonna come by on Tuesday 12-26-23 pm; dspstn on spec-tagged invntry: 1 W11416362 MOTOR/SUMP
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Southbridge, MA 01550
Chris B.
Job Details: 12/15/2023
Complaint that the unit is not washing correctly. Found bad sump wash pump. Quoted parts and labor. Replaced sump pump and ran a diagnostic cycle and unit running normal. All error codes are not present anymore. 1yr warranty on parts and labor. ; used 1 W11665769 (MOTOR/SUMP) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5105HC3
Near Woodstock, CT 06281
Amanda R.
Job Details: 12/15/2023
"Gear case squealing during spin cycle still randomly going straight to done when starting ; ordrng 1 W11621183 (Control) and 1 W11283592 (Motor) and 1 W11481722 (Actuator), rqstng P&A on 1 W11449840 (Gear case), ordrng 1 W11550891 (Agitator)"
We serviced a
WHIRLPOOL DRYER
Model WED75HEFW0
Near Manchester, CT 06042
Amanda R.
Job Details: 12/15/2023
F4e3 f2e1 f4e4 error complaint that unit just stops itself during running on any cycle all lights on console on and wrinkle control led flashing ; rqstng P&A on 1 W10919207 (Ui)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near South Windsor, CT 06074
Amanda R.
Job Details: 12/15/2023
Replaced lower left front panel clip
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Vernon, CT 06066
Amanda R.
Job Details: 12/15/2023
"Replaced light bulb didnt come on door switch broken ff door dented in two spots need to reorder replaced inlet valve ; ordrng 1 W11123941 (Switch) and 1 W10803941 (Door), used 1 WP488881 (WASHER) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Tolland, CT 06084
Amanda R.
Job Details: 12/15/2023
"Replaced three way valve in diagnostics say freezer thermistor open replaced thermistor water line coming from valve pinched and warped needs to be replaced ; ordrng 1 W11482381 (Tube), used 1 W10316760 (THERMISTOR) from stock"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Charlotte, NC 28270
Jeff L.
Job Details: 12/15/2023
Replaced clip unit ran and checked okCall complete
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS20
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/15/2023
Found UI acting scatter brained jumping all over the place new UI NEEDED.PART#W11600366Rescheduled12-22-23 pm; ordrng 1 W11600366 (UI)
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/15/2023
Customer was hearing the exhaust fan coming on after cycle was done. This fan is pulling moisture out of the tub to help with inner basket issues. Unit ran and checked ok customer left house to take package across to neighbor I waited for a short time then leftCall complete; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Charlotte, NC 28226
Jeff L.
Job Details: 12/15/2023
Found unit leaking the tub is cracked on front left hand side (see pics). Will need new tub for a good repair also customer ask me to bypass flood switch I would not.Part#W11409866Advised customer to call us when part comes in after checking tub for damages2xframe2xframe; ordrng 1 W11409866 (Tub assembly) and 2 2xframe (2xframe)s
We serviced a
KITCHENAID RANGE
Model KEMS379BWH00
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/15/2023
Replaced oven sensor
We serviced a
MAYTAG DRYER
Model MED6500MBK0
Near Charlotte, NC 28277
Jeff L.
Job Details: 12/15/2023
What I found while testing unit was that the cycling time on the heater was off. The on time was less than 30 seconds and the off time was well over a minute and a half the inside was completely cool by the time it cycled on. The dryer vent has been professionally cleaned the venting behind dryer is in good shape. Spoke with Aaron at whirlpool tech support lost my connection due to bad signal. We both agree temp is off exiting the dryer. I have ordered the following partsPart#W11633114Part#WP397767Part#WP8577274The customer exploded on me when I was on the phone with Lisa putting in order. The customer said and I quote ( Barbara at your office told me that we would call tech support when we arrived and get this unit changed it for her because she has already had some repairs) I explained that I cannot condemn a unit thats still repairable and she starting cursing me dropping f bombs and I will not except that from a customer or anyone else we are there providing a service. Lisa heard the whole conversation and yes I walked out because of the language she was using toward me; ordrng 1 W11633114 (Control) and 1 WP3977767 (Hi limit) and 1 WP8577274 (Thermistor)
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Waterbury, CT 06710
Jimmy R.
Job Details: 12/15/2023
"Installed all new parts ran dryer threw a test cycle and a regular drying cycle, checked all operations and unit is now counting down, lights coming on in drum and tone is now working to factory specs"
We serviced a
WHIRLPOOL WALL OVEN
Model KODE500EBS20
Near Wolcott, CT 06716
Jimmy R.
Job Details: 12/15/2023
"Installed new control and heated both oven to temp, checked operations and unit is now operating to factory specs"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Springfield, MA 01118
Roger R.
Job Details: 12/15/2023
Installed new heater assy and restarted unit.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Springfield, MA 01103
Roger R.
Job Details: 12/15/2023
"Missing and broken parts. Needs leg set, agitator post and drain hose. Error codes F9E1 long drain,F0E9 off balance pause,F3E2 pressure system fault. Ran diagnostics and all functions check properly. Fill, drains, agitates and spins properly. Will order parts needed and return to install. ; ordrng 1 W11213957 (Set, washer leg) and 1 W11244231 (Hose, Drain) and 1 W11244231 (Agitator)"
We serviced a
AMANA MICROWAVE
Model AMV2307PFS0
Near Springfield, MA 01109
Roger R.
Job Details: 12/15/2023
Uni has a bad magnetron. Quoted $239.99 for part and 249 labor rate. Cust declined repairs
We serviced a
MAYTAG WASHER
Model MVWC415EW1
Near Springfield, MA 01129
Roger R.
Job Details: 12/15/2023
Installed new agitator and tested. All checks properly.
We serviced a
WHIRLPOOL RANGE
Model WFC315S0JW3
Near Springfield, MA 01129
Roger R.
Job Details: 12/15/2023
Found oven door seal protruding from under the left side of the oven cavity at the front. This has happened before and was tucked in but the seal has come back out again. Calling tech support for a resolution to this issue.
We serviced a
GE DISHWASHER
Model GDF510PSJ2SS
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/15/2023
"Found nail under filter prevent Cust to re install filter, showed customer how to back in"
We serviced a
SAMSUNG WASHER
Model WF45R6100AC/US
Near Wrentham, MA 02093
Aimee Z.
Job Details: 12/15/2023
Vibrating in spinWasher is level added painters tarp wet and spunFound needs new shocks; ordrng 4 DC66-00470D (Shocks)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/15/2023
"Came to replace parts ordered. Installed parts and ran drain, unit now draining. Verified proper operation."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Mount Holly, NC 28120
Ryan S.
Job Details: 12/15/2023
Returned to install new valve. Installed valve and ran quick wash. Unit didnt leak during quick wash cycle . Verified proper operation.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Huntersville, NC 28078
Ryan S.
Job Details: 12/15/2023
"Retuned to install new evaporator and valve. Ran service test 4 to set valve to dual home. Evaced system, installed parts. Pulled vacuum and filled with r600. Verified full frost pattern in freezer. Verified proper cool. Informed customer to give 24-48 hours for proper cool and ice production."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/15/2023
"Tested washer and found unit would skip over a cycle and go to done never washing or spinning, checked for error and found F7e4 basket reengagement failure,F6e3 acu cannot hear mcu, ran a self test cycle and found unit using agitator to try and spin causing unit to not sense and shut down. Checked slider and found faulty, replaced slider and recalibrated unit ran a wash cycle and unit is now washing and all operations working to specs ; used 1 W10734521 (SLIDER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/15/2023
I replaced icemaker I found water inlet valve assembly specifically to lower icemaker is not filling but no water is coming through. I am ordering a valve assembly as well. Office to call customer when three-way valve assembly comes in.; ordrng 1 W11579561 (Valve)
We serviced a
MAYTAG WASHER
Model MVW5035MW1
Near Glastonbury, CT 06073
Jeremy B.
Job Details: 12/15/2023
Installed all new parts and ran calibration then self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10913953 ACTUATOR and 1 W11283592 MOTOR-DRVE
We serviced a
BOSCH DISHWASHER
Model SHV65P03UC-63
Near Avon, CT 06001
Chuck M.
Job Details: 12/15/2023
Customer complaint is that dishwasher doesnt drain properly and dishes are wet at end of cycle. Inspected and found only plastic dishes wet. Found filter covered with debris. Customer cleaned filters. Also found broken glass obstructing drain flow. Dishwasher checked ok.
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS2
Near South Windsor, CT 06074
Gary V.
Job Details: 12/15/2023
"Installed new drain pump and cycled, pumping much quieter now. Tested fine. Paid in full at office.; dspstn on spec-tagged invntry: 1 WPW10531320 DRAIN PUMP"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Fort Mill, SC 29708
Mitch H.
Job Details: 12/15/2023
"Removed control, replaced with new kit per service pointer. Reassembled, now able to access diagnostics. Ran diagnostics test cycle, completed properly but Express wash indicator light still on dimly. Checked and all other cycles can now be accessed and working. Offered to order another console. Customer wants to wait, and use dishwasher to see if same issue returns."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Rock Hill, SC 29732
Mitch H.
Job Details: 12/15/2023
"Removed and replaced dispenser and control. Ran full diagnostics cycle, all components working correctly. Heater came on and operating properly."
We serviced a
KITCHENAID RANGE
Model KFGD500ESS04
Near Brimfield, MA 01010
Chris B.
Job Details: 12/15/2023
Complaint that the oven on both sides are not heating properly. Found error code F2E1 stuck key. Found both bakes and the broiler not working at all when set to. Found heavy rodent infestation and unit cannot be serviced.
We serviced a
LG REFRIGERATOR
Model LFXS29766S/01
Near Wilbraham, MA 01095
Chris B.
Job Details: 12/15/2023
Replaced part and unit running normal. Mentioned to the customer to keep an eye on the cooling for the next few days and they can reattach the water line to the fridge before turning the water back on. 1yr warranty on parts and labor.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HW6
Near Wilbraham, MA 01095
Chris B.
Job Details: 12/15/2023
Complaint that the light under the microwave is not turning on. Found bad bulb. Quoted for parts and replaced it with TS 8206232A and unit working properly. ; used 1 8206232A (BULB) from stock
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS10
Near Burlington, CT 06013
Chuck M.
Job Details: 12/15/2023
Customer complaint is that fixed top shelf for wine rack has wine rack fixed bracket installed in reverse to shelf. Took pics. Ordered shelf. ; ordrng 1 W11336587 (Fixed Top Shelf Assembly)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Attleboro, MA 02703
Aimee Z.
Job Details: 12/15/2023
Found the the motor tripping out overload and has broken bearing.Needs a tune up kit; ordrng 1 279827 (Motor) and 1 4392065 (Tune up kit)
We serviced a
MAYTAG WASHER
Model MVW6200KW3
Near Plainville, CT 06062
Chuck M.
Job Details: 12/15/2023
Customer complaint is that lid would not lock. Inspected and found lid strike broken. Replaced strike from T/S and tested. Washer checked ok. ; used 1 W11457841 (STRIKE) from stock
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ2
Near New Britain, CT 06053
Chuck M.
Job Details: 12/15/2023
Customer complaint is that dishwasher has error code. Ran diagnostics and found error code FAe4 divert cant find position. Ordered wash motor assembly and extra Time Slots. ; ordrng 1 W11460945 (Wash Motor Assembly) and 2 ExtraTimeSlots (Extra Time Slots)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Newington, CT 06111
Chuck M.
Job Details: 12/15/2023
Customer complaint is that Fresh Food section has condensation around mullion. Inspected and found gasket torn. Ordered gasket. ; ordrng 1 W10830055 (gasket-fip)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Rock Hill, SC 29730
Mitch H.
Job Details: 12/15/2023
"Removed torn door gasket. Installed new gasket, ensured it was attached correctly around full perimeter. Door operating and closing properly.; dspstn on spec-tagged invntry: 1 WPY055980 HI TEMP ADHESIVE"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ4
Near York, SC 29745
Mitch H.
Job Details: 12/15/2023
"Removed and replaced gas valve and control. Reassembled, tested, oven now heating and cycling properly."
We serviced a
WHIRLPOOL WASHER
Model MVWB765FC3
Near Wethersfield, CT 06109
Jeremy B.
Job Details: 12/15/2023
Installed new panel and lid lock ran self test all checks ok. ; dspstn on spec-tagged invntry: 1 W10861642 DOOR LOCK
We serviced a
AMANA RANGE
Model AGR6303MMS0
Near Hartford, CT 06106
Jeremy B.
Job Details: 12/15/2023
Installed new control and tested all checks ok.
We serviced a
FRIGIDAIRE RANGE
Model FFGF3052TSA
Near Hartford, CT 06114
Jeremy B.
Job Details: 12/15/2023
Oven not heating properly. Fond igniter drawing 2.7 amps and burner taking a long time to light. Needs new igniter quoted customer they will decline.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near East Hartford, CT 06108
Jeremy B.
Job Details: 12/15/2023
"Water drains as it fills. Ran diag and found d f8E1 then started normal cycle and drain pump runs while filing. Checked pressure hose and its good. Tried replacing valve with no luck needs new control. ; ordrng 1 W11621180 (Control), used 1 W11165546 (VALVE) from stock"
We serviced a
GE RANGE
Model PB905ST1SS
Near Cheshire, CT 06410
Jimmy R.
Job Details: 12/15/2023
"Checked over oven and found temps getting way above set temps checked oven sensor and found reading 107.13 witch is in range, heated oven to 350 degrees and found oven getting to 450 degrees, unplugged and ran unit thew a diagnostics and a calibration checked temps again and found reading with in 5 degrees of settings. Customer was not sure on when counting up the temp if it went one degree at a time I could not find any issue and it is a true temp oven so it could be counting normally temps are perfect and all operations are working to specs"
We serviced a
WHIRLPOOL DRYER
Model WED5100HW3
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/15/2023
Our face and main control board tested operations. No additional issues. Found with dryer here today dryer is getting hot and heating fine and operating fine.
We serviced a
WHIRLPOOL WASHER
Model MVW7232HC0
Near Marvin, NC 28173
Jonathan J.
Job Details: 12/15/2023
"F7e4 f0e3 f0e9 f0e5 error codes in fault history. Complaint washing machine will not start a cycle will agitate, but will not spin at the beginning of the cycle like it used to. I inspected clutch. I inspected harness. I inspected everything. Found control is issue replaced control found abrasions on lower harness taped up abrasion no additional issues found everything is now working properly. ; dspstn on spec-tagged invntry: 1 W11419171 CNTRL-ELEC"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Waxhaw, NC 28173
Jonathan J.
Job Details: 12/15/2023
Complaint middle rack fell wheel fell off. I found plastic rack adjusters have broken. I replaced adjuster assembly with new stainless steel type tested operations no additional issues. Found with dishwasher at this time. ; used 1 W10712395 (ADJUSTER) from stock
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS1
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/15/2023
Touch panel since last visit express and normal buttons are not responding directly below vent I suspect moisture has infiltrated into ui causing issues also condensation occurring on vent out on outer panel. Office to call when part comes in. Adjusted dosage of rinse agent dispenser as well to dosage level four Advise customer to perform a high temp wash cycle and open the door and inspect for sudsing in the middle of a cycle as well.; ordrng 1 W11625194 (Ui door assembly)
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS309BSS00
Near Prospect, CT 06712
Jimmy R.
Job Details: 12/15/2023
"Installed new appliance manager and went thew wire harness again found all wires good, powered unit back up deleted errors and unit still would not operate same issue erroring out f6e8 no light on inside microwave checked power from noise filter board to appliance manager and power is being sent over found no power sending over to the light. Checked door switches and power is going switches for door checked harness and all wires are good from switches to control noise filter. Checked from appliance control to inverter and power is going over, wile looking at inverter I could see some discoloring but no burning marks customer is going to contact manufacturer for help Ive went threw everything and nothing is telling whats wrong Im leaning towards inverter board witch could be causing issues. He will let us know after talking to manufacturer hopefully they will send a dispatch over"
We serviced a
WHIRLPOOL REFRIGERATOR
Model mrt311fffh01
Near Waterbury, CT 06706
Jimmy R.
Job Details: 12/15/2023
"Installed new freezer door and nameplate heated gasket to create a good seal and checked over all operations, found unit cooling and operating to factory specs"
We serviced a
WHIRLPOOL OVEN
Model MGR6600FZ6
Near East Hartford, CT 06108
Jeremy B.
Job Details: 12/15/2023
Customers complaint is oven not igniting and there is a gas smell. Found Pams in bottom drawer spilling over and touching bottom of igniter causing no ignition. Explained that there cant be a slot of pans in drawer. Tested all checks ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Glastonbury, CT 06033
Jeremy B.
Job Details: 12/15/2023
Customers complaint is refrigerator runs 85% of the time. Found proper temps. Found all fans and compressor running. Replaced control customer to keep a eye on it.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Willington, CT 06279
Amanda R.
Job Details: 12/15/2023
Replaced control and upper wash arm tested upper rack getting water left sump ; dspstn on spec-tagged invntry: 1 WPW10591570 MOTOR/SUMP
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Westfield, MA 01085
Mike K.
Job Details: 12/15/2023
"Unit under Costco additional 1yr warranty per service bench.Complaint of loud noise when running. Not making sound on arrival, turned thermostat colder to turn on compressor and heard sound, vibrating condenser coil. Cs also complaining of doors swinging open to hard/ not self closing. Raised front feet and moved condenser coil up, sound gone and doors closing better. Also complaining of water being warmer. Unit uses coiled water tube as reservoir. Explained operation, nothing to be done about water temperature."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Easthampton, MA 01027
Mike K.
Job Details: 12/15/2023
Replaced rf door gaskets and water filter housing. Tested with current filter and flow was fine. Steamed gaskets and making good seal. Instructed to leave doors closed for next 6 hours to allow gaskets to form to good seal.
We serviced a
GE WASHER
Model GFWH1200H1WW
Near Holyoke, MA 01040
Mike K.
Job Details: 12/15/2023
"Disfirmed gasket, looks like something got stuck and stretched out of shape, and n testing unit wouldnt stop filling, bad pressure switch. Ran drain and spin and drain motor humming, but not draining. Vacuumed out water through drain hose with pump running, did start draining after that but nothing came out drain, no blockage and cs had the drain trap out and clear on arrival, so it looks like pump had seized.Quoted for gasket, pressure switch and drain pump. Repair denied, collected for service call."
We serviced a
MAYTAG WASHER
Model MVWC215EW1
Near Holyoke, MA 01040
Mike K.
Job Details: 12/15/2023
"Sensing light blinking and cant start cycle. Verified sensing light blinking on arrival. Held to cancel and turned off. Started normal cycle fine. Went through fill and into wash. Cancelled and drained fine.Same issue cs had previously.No errors in history and ran service test fine, took several times for it to activate components, would show test advancing, but not do anything. Once it started it completed fine. Recalibrated and went through calibration cycle fine..Start button working fine in testing.With second time of error and intermittent test mode issues, quoted for main control. unit is functioning now. Did find lots of sides in unit during testing, manually scooped out majority of suds.; ordrng 1 W11124766 (Acu control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Bloomfield, CT 06002
Gary V.
Job Details: 12/15/2023
"Installed main acu and cycled, tested fine now."
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Charlotte, NC 28262
Robert A.
Job Details: 12/15/2023
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4855HW3
Near Charlotte, NC 28269
Robert A.
Job Details: 12/15/2023
Cx complaint that the unit is often unbalanced and banging. I inspected the unit to confirm the complaint. I found an error code: f0e5. I cleared the code and tested the unit for the cx. All components passed but I did notice excessive shaking during spin. According to the service pointer W11684122 the unit needs a new basket. Im ordering the part for the return visit.; ordrng 1 W11172199 (Basket)
We serviced a
WHIRLPOOL WASHER
Model LSR8233EQ0
Near Charlotte, NC 28216
Robert A.
Job Details: 12/15/2023
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Charlotte, NC 28214
Robert A.
Job Details: 12/15/2023
"I installed the ordered parts and tested the unit for the cx. The unit screeched initially when I tested the spin function, but it did not again when I tested it multiple times. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10721967 CAM KIT"
We serviced a
LG WASHER
Model WM4270HVA
Near Hampden, MA 01036
Roger R.
Job Details: 12/15/2023
Installed new drain pump due to unit not draining. Tested unit and all okay. Drains normal. ; dspstn on spec-tagged invntry: 1 4681EA2001T DRAIN PUMP
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Matthews, NC 28104
Jonathan J.
Job Details: 12/15/2023
"Complaint washing machine keeps leaking has ruined floor keeps filling agitating draining then trying to spin then repeating. I found f0e5 and f2e1 I found ui is cracked does not seem to be causing any issues as of right now with the machine. I found leak is due to a backed up or backing up drain in the house. No leaking occurring with washing machine at this time. I filled tub, completely full during a clean, wash cycle to inspect tub for leaks, no leaks with tub no leaking occurring from washing machine. Advised customer on proper loading of the washing machine. Improper loading of the washing machine notated upon arrival to small of a load or two large of a load can cause an out of balance load also by having towels mixed with normal clothes those towels will absorb more water, normal clothes causing an outer balance load to occur, leading to washing machine, feeling agitating, draining, spinning and repeating that cycle. Customer to fix drainage issues and house to prevent further damage to property not a washing machine leak."
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/15/2023
"Complaint dishwasher is not draining. I found broken wire going to drain pump blatantly obvious repaired wiring, harness, taped it up, tested operations no additional issues found everything is now working properly."
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Marshville, NC 28103
Jonathan J.
Job Details: 12/15/2023
"Complaint dryer is not keeping. I found open heating element and thermal cut out. No venting issues. Customer just replaced venting unit vents directly outside the house less than 2 feet. No bends in hose found at this time. Also found electrical incoming voltage issue as well. Unit will have perfect voltage if cord is moved in a very specific way. No additional issues found customer to have voltage issues corrected for optimum performance, and to prevent damage to home. ; used 1 279838 (ELEMENT), and 1 279816 (THERMAL KIT) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Suffield, CT 06078
Gary V.
Job Details: 12/15/2023
Installed parts listed and cycled tested fine.
We serviced a
WHIRLPOOL WASHER
Model WTW6157PB0
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/15/2023
"Returned to install all parts, install part and ran unit to test function unit working as designed. ; dspstn on spec-tagged invntry: 1 W10752187 AGITATOR SCREW"
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Lincolnton, NC 28092
Ryan S.
Job Details: 12/15/2023
"Customer complained oven glass top broke , she heard a pop noise when she was on the living room. Took pictures of glass , crack goes from right side to back side , one crack all the way. Called Randy to consult. Since we repaired unit last even though cooktop was ok when left ordering new cooktop. 12-21-23 am. ; ordrng 1 W10814036 (Cooktop)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Chicopee, MA 01020
Mike K.
Job Details: 12/15/2023
"Replaced water valve and ran icemaker fill test 45, filled fine.; dspstn on spec-tagged invntry: 1 WPW10341329 VALVE"
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Chicopee, MA 01020
Mike K.
Job Details: 12/15/2023
"Unit is under 1yr wp warranty per service bench.Unit is stuck in manual drain. Is not draining. Pump running. Removed pump and nothing clogging pump.Replaced drain pump and draining fine. Ran quick wash through fill and into agitate, cancelled and drained out fine. Ran drain and spin and went into spin fine.; dspstn on spec-tagged invntry: 1 W11513248 DOOR LOCK , used 1 W11399437 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Chicopee, MA 01013
Mike K.
Job Details: 12/15/2023
Unit unde 1yr wp warranty per service bench. Top glass is loose and squeaking when times put on top. Can see glass moving separately from frame when adding pressure.Ordering cook top; ordrng 1 W11541089 (Cooktop)
We serviced a
THERMADOR REFRIGERATOR
Model B36IT71SN/10
Near West Springfield, MA 01089
Mike K.
Job Details: 12/15/2023
"Mullion flap had broken off and pull out shield on left side detached. Was able to get shield back in place and piece together mullion to put back in place. Internals on mullion broke so only has one spring, but functional.Office did find one in stock, customer denied replacing part, repair has made it functional for now. Explained it will likely fail again, as plastic is broken inside, so no warranty on repair."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS3
Near West Hartford, CT 06107
Chuck M.
Job Details: 12/15/2023
Customer complaint is that dishwasher does not clean or dry properly. Ran water at sink and it took approximately 2 minutes for water to get hot. Ran diagnostics and found error codes F9e4 lower spray arm error. F7e1 no heat. Inspected and found spray arms are not turning. Ordered spray arms manifold and motor sump assembly. P&A. ; rqstng P&A on 1 W10860176 (Spray Arm) and 1 W10843168 (Manifold) and 1 WPW10448645 (spray arm) and 1 W10861526 (pump&motor)
We serviced a
WHIRLPOOL WASHER
Model MVW6230RHW2
Near Suffield, CT 06078
Gary V.
Job Details: 12/15/2023
"Arrived and customer states hes covered under a contract, he will call contract company to have dispatched."
We serviced a
SAMSUNG DISHWASHER
Model DW80M2020US
Near Longmeadow, MA 01106
Roger R.
Job Details: 12/15/2023
Found unit not secured to cabinets and not level or stable. This causes door to hit cabinets and not seal properly. Recommend to have reinstalled.
We serviced a
WHIRLPOOL COOKTOP
Model WCG55US0HS05
Near Charlotte, NC 28214
Robert A.
Job Details: 12/15/2023
Cx complaint that the units burner heads flame are low and not full. I inspected the unit to confirm the complaint. I found the burner heads flames are not full all around. The unit needs burner heads to resolve the issue. Im ordering the parts for the return visit.; ordrng 1 WPW10597129 (Burner caps) and 2 WP8286815 (Burner heads)s and 1 WP8286813 (Burner head) and 1 WP8286814 (Burner head)