Service History 32 - Advantage Appliance Repair

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ1

Near West Springfield, MA 01089

Mike K.

Job Details: 07/03/2024

"Replaced console, came as assy with harness and u/I board.Authorization covered P&L. Verified with office that no trip charge is required.Ran normal cycle and unit running fine."

We serviced a

SAMSUNG DRYER ELECTRIC

Model DVE54R7600C/A3

Near West Springfield, MA 01089

Mike K.

Job Details: 07/03/2024

"Unit has stopped heating, replaced thermal fuse on last visit, is open again. No shorts found in heating elements. Quoted for thermostat/ additional labor and would have to replace fuse again at no additional charge for it, covered by our 1yr part warranty.Cs did not want to wait for repair. Had a heater with parts though not exact fit, would transfer needed parts over from it. Cs approved, unit testing fine on timed dry, verified air flow out vent at rear of home.; used 1 DC97-14486A (ELEMENT) from stock"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Agawam, MA 01001

Mike K.

Job Details: 07/03/2024

"Unit is under 1yr wp warranty per service bench. Runs, heats, but not tumbling. Belt is not engaged, basket turning freely by hand. Belt is loose, cause being the belt pulley has broken off of motor shaft.; ordrng 1 W11549461 (Motor)"

We serviced a

WHIRLPOOL DRYER

Model LDE8600ACL

Near Agawam, MA 01030

Mike K.

Job Details: 07/03/2024

"Complaint of unit screeching, did not do so in test, but found bout rear supports sticking and idler collar had broken free from rest of idler. Belt condition was fine.Per Randy at office replaced parts and JK will take care of billing; dspstn on spec-tagged invntry: 2 12001541 DRUM SUPPORT 1 WP6-3037050 IDLER PULLEY , and 1 WPY312959 BELT"

We serviced a

SAMSUNG DRYER

Model DVE50R5200W

Near Agawam, MA 01030

Mike K.

Job Details: 07/03/2024

"Replaced control and console, tested fine on timed dry"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/03/2024

Complaint unit is not making any ice. Tested ice maker and got an e5 error code. Tested the water valve and it actuated but did not send water to ice maker. Took temp measurements in freezer and fridge. 38 in fridge and -8 in freezer. Ordering control ice maker heater and valve. BS; ordrng 1 W11482383 (Valve) and 1 W11087201 (Heater) and 1 W11658802 (Ice maker) and 1 W11224256 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Coventry, CT 06238

Jeremy B.

Job Details: 07/03/2024

Installed new icemaker all checks ok. ; dspstn on spec-tagged invntry: 1 W11700250 ICEMAKER

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Coventry, CT 06238

Jeremy B.

Job Details: 07/03/2024

Water not entering. Removed supply hoses and checked water pressure l. Found very weak pressure coming in from supply. Customer must resolve power problem.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Bolton, CT 06043

Jeremy B.

Job Details: 07/03/2024

Customers complaint is basket had a crack. Ran diag found no error codes. Ran self test and then calibration. Took pictures and called tech support. Was given this SR#7739428677; ordrng 1 W11178227 (Basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Indian Trail, NC 28079

Jonathan J.

Job Details: 07/03/2024

Complaint unit not cooling properly due to compressor. On arrival compressor still was not working. Installed ordered parts and tested unit. All components tested properly and frost pattern formed across evaporator.BS; used 1 W11506635 (COUPLER 6 NF MS SV) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Ware, MA 01082

Chris B.

Job Details: 07/03/2024

Complaint that the dispenser is not dispensing ice. Found ice bin broken on the table to open and would lock and would cause it to bang. Will order bin and ice maker. ; rqstng P&A on 1 W11185686 (Ice Container) and 1 WPW10300024 (Ice Maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ11

Near Springfield, MA 01104

Chris B.

Job Details: 07/03/2024

Complaint that the unit is not cooling properly. Found ice buildup on the evaporator. Heating Elements working properly and evap fan too. Will order control board and found chute not sealing well. ; ordrng 1 W11558182 (Control Board) and 1 W11565110 (Wire Harness) and 1 W11678832 (Chute)

We serviced a

MAYTAG REFRIGERATOR

Model MFW2055DRH00

Near Springfield, MA 01104

Chris B.

Job Details: 07/03/2024

Complaint that the refrigerator is not dispensing water properly. Found bad water valve under the sink. When pulled the water would flow and dispense but once was let go it would. Mentioned to the customer to have the plumbing verified. Collected trip fee

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Springfield, MA 01118

Chris B.

Job Details: 07/03/2024

Replace all parts and ice dispenser working normal. Found poor water flow at the customers water valve. Customer will have it look at and will let us know after it is fixed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS00

Near Longmeadow, MA 01106

Chris B.

Job Details: 07/03/2024

Replaced all parts and refrigerator running normal.

We serviced a

JENN-AIR M/W OTR

Model JMV8208WS0

Near Longmeadow, MA 01106

Chris B.

Job Details: 07/03/2024

Complaint that vent fell off. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 W10310711 (Grill Vent)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW01

Near East Hartford, CT 06118

Jeremy B.

Job Details: 07/03/2024

Icemaker keeps jamming up. Replaced icemaker customer tokens eye on it. ; used 1 W10884390 (ICE MAKER) from stock

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Denver, NC 28037

Ryan S.

Job Details: 07/03/2024

"Returned to install control ordered. Installed new control, ran factory calibration and ran service diagnostics. Verified proper operation ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model wrt518szfm02

Near Longmeadow, MA 01106

Chris B.

Job Details: 07/03/2024

Complaint that the refrigerator is not cooling enough to keep the ice cream hard. Found poor cooling in the evaporator side. Will order all parts for a return trip. ; ordrng 1 W11580 (Compressor Kit) and 1 W11504415 (Coupler) and 1 W11504430 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier Filter) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 2xFrameJob (2x Frame Job) and 2 W11506635 (Processing Tube)s

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/03/2024

"Tested unit and found washer would start and go right to done never starting a cycle, ran diagnostics and found error F7e1 tachometer missing or wrong signal, ran a diagnostics cycle and found unit would not shift into a spin or wash cycle. Found actuator faulty and not advancing replaced and unit is now washing and working to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/03/2024

"Customer complaint icemaker, not working upon arrival found ice bucket empty. Inspected wires under unit at door did not see any cut or splice wires. Replaced icemaker from truck stock cycled after installation informed customer 24 hours for proper ice production .verified proper operation. Left valve with customer. ; dspstn on spec-tagged invntry: 1 WPW10341320 VALVE , used 1 W10873791 (ICE MAKER) from stock"

We serviced a

ELECTROLUX DRYER

Model EIMED60LT4

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/03/2024

Dryer making loud noise while running. Found cracked blower wheel. Needs new blower wheel assy. Quoted customer they will pass.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/03/2024

Found ice in fill cup of freezer icemaker causing a leak. Cleared ice and cycled icemaker it filled properly. Recommend customer replace filter and purge out a gallon of water after replacing.

We serviced a

JENN-AIR RANGE

Model JGR8855BDS

Near West Hartford, CT 06107

Jeremy B.

Job Details: 07/03/2024

Customers complaint is oven door not opening. Oven was unplugged when I arrived. Tested outlet and its fine. Plugged range in and door opened tested and all checks ok. Door lock motor NLA if it happens again.

We serviced a

WHIRLPOOL DRYER

Model WED6150PB0

Near Hartford, CT 06112

Jeremy B.

Job Details: 07/03/2024

Dryer not heating. Tested supply power and found 120vac across L1-N and 20vac between L2-N and 110vac across L1-L-2 must be 240vac across L1-L-2 customer must resolve power problem.

We serviced a

GENERAL ELECTRIC WASHER

Model GFW850SPN0RS

Near Attleboro, MA 02703

Aimee Z.

Job Details: 07/03/2024

Installed new control and mcu with latch and ran a drain and spin

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ01

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/03/2024

"Tested unit and found fridge section not making ice and cooling but not cooling properly freezer is holding and freezing items. Ran a diagnostics and found coil valve stuck in a home position and no fan in fridge, ran step 4 and cycled cooling checked fan motor and found faulty replaced fan and unit is now cooling ice being made and working to specs ; used 1 W11087438 (EVAP MOTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Southington, CT 06489

Jimmy R.

Job Details: 07/03/2024

"Tested washer and found unit would come on and go right to done never sensing, ran diagnostics and found unit would shift but when shifting it would shift super hard, checked cam and found unit leaking a ton of Gearcase oil all over this caused actuator to slip and belt to slip, Cleaned oil and recalibrated unit for customer advised it might work a few cycles but will be super load when running due to no oil. Customer will buy a new washer"

We serviced a

WHIRLPOOL TRASH COMPACTOR

Model GC900QPPQ6

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/03/2024

"Ran unit and found machine would work several times then start to go up and down non stop until motor would over heat and shut off, checked over all switches and and found upper switch bracket seemed bent causing unit to not hit and shut off adjusted bracket and unit worked for a few cycles then same issue. Checked motor and found over heating and super hot to touch will order new motor,switch and actuator safety, parts tentative p(a; ordrng 1 9871125 (Actuator safety) and 1 777380 (Switch) and 1 W11243179 (Switch saf), states that autho needed"

We serviced a

WHIRLPOOL RANGE

Model WFG51550ES0

Near Prospect, CT 06712

Jimmy R.

Job Details: 07/03/2024

"Heated up oven to 450 degrees and checked for unit lighting it self over and over when getting to desired temp, could not find any issue unit would heat up and stay never lighting over and over just when it would need to light it would. Checked ignitor and adjusted closer to burner advised customer to watch unit if any issue again plz call back and we can try to duplicate issue ; dspstn on spec-tagged invntry: 1 WP9758079 IGNITOR,SPARK CERAMIC"

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Waterbury, CT 06706

Jimmy R.

Job Details: 07/03/2024

"Checked unit for errors and found F7e4 basket reengagement failure F7e1 tachometer missing or wrong signal f7e3 basket engaging during wash, ran a self test cycle and unit went threw normally. Ran a quick wash and checked actuator and cam finding actuator hanging up wile shifting cycle, replaced actuator and recalibrated again leveled unit and all operations are now working to specs ; used 1 W10913953 (ACTUATOR) from stock"

We serviced a

GENERAL ELECTRIC WASHER

Model GFW850SPN2RS

Near Roxbury, CT 06783

Jimmy R.

Job Details: 07/03/2024

"Tested washer and found once plugged in console would start selecting settings and beeping out of control not allowing any selections. Ran unit threw a diagnostics cycle and machine would go in run then shut down, removed console and checked controls found front user interface corroded found main control 120v connection relay shorted and harness melted at connection. Unit is going to need new console, user interface, main control, and harness. Parts tentative p/a ; ordrng 1 WH22X34919 (Ui board) and 1 WH22X29543 (Control panel) and 1 WH22X36637 (Cntrl board) and 1 WH08X30001 (Harness main)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Southbury, CT 06488

Jimmy R.

Job Details: 07/03/2024

"Checked over unit and found no dishes coming out clean and unit not spraying water around, checked spray arms and found clogged cleaned and also cleaned filter ran another cycle and unit is now washing and moving water, drained machine and found drain pump slow and not draining. Replaced pump and unit is now operating and washing to specs ; used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MTF2156GEB

Near Enfield, CT 06082

Ruben C.

Job Details: 07/03/2024

Checked unit found comp relay kicking comp off replaced relay comp started did not stop sound normal discharge line started warming up advised cust to give at least 24 hours; used 1 8201786 (OVERLOAD/RELAY KIT) from stock

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, CT 06082

Ruben C.

Job Details: 07/03/2024

"Checked unit found basket is severely wobbling could not get impeller off also had error for actuator ordering basket gearcase impeller and actuator will have to chisel out impeller 2 time job; ordrng 1 W11454734 (Gearcase) and 1 W10913953 (Actuator) and 1 W10752187 (Screw) and 1 W10902814 (Impeller) and 1 W10752719 (Basket), dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP"

We serviced a

SAMSUNG REFRIGERATOR

Model RF18HFENBSR

Near Enfield, CT 06082

Ruben C.

Job Details: 07/03/2024

Checked unit found evap cover completely frozen could not remove with steamer gave cust estimate for drain kit and evap cover; dspstn on spec-tagged invntry: 1 DA82-01415A DRAIN KIT

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW00

Near Somers, CT 06071

Ruben C.

Job Details: 07/03/2024

Checked unit control board is not shutting off when pressed 3 seconds ordering control; ordrng 1 W11382528 (Control)

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Somers, CT 06071

Ruben C.

Job Details: 07/03/2024

Checked unit found control is getting 120 volts but led is not on removed all wires from board except power still no light ordering control and drain pump; ordrng 1 WPW10276397 (Drain pump) and 1 W11502823 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYB02

Near Foxborough, MA 02035

Aimee Z.

Job Details: 07/03/2024

Found the fan in freezer not working and needs new mullion brokenCwa

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near York, SC 29745

Mitch H.

Job Details: 07/01/2024

"Checked and tested, dispenser operating properly. Ice would not cycle. Removed and replaced ice maker with 1- W11700250 from t/s. Tested, ice maker cycled and filled properly.; used 1 W11700250 (Ice maker) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Agawam, MA 01030

Mike K.

Job Details: 07/01/2024

"Ran diagnostic cycle and unit is filling, wash motor not running. Drain pump worked when cancelled.Quoted for sump assy/labor."

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Attleboro, MA 02703

Aimee Z.

Job Details: 07/01/2024

Called commerial said put coin in and run for at least 5 mins Or sent video on reseting the timer.Spoke to Cust said has been working over weekend .Shes going to confirm with tenant and call office .If

We serviced a

LG WASHER

Model WM3900HWA

Near Simsbury, CT 06070

Ruben C.

Job Details: 07/01/2024

Checked unit could not duplicate leaking issue cust will try and observe

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Coventry, CT 06238

Jeremy B.

Job Details: 07/01/2024

Defrost drain clogged causing water to leak and ice build up in freezer. Cleared ice and drain all checks ok.

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/01/2024

"Complaint unit making a loud grinding noise. I found cam pulley has failed. spine is completely stripped out. No additional issues found customer declined replacement of cam at this time stating he is going to fix it himself. No further issues found with washing machine gearcase or anything else at this time. Customer to call manufacturer as well as only two parts are covered under 10 year warranty, which are the tub and the drive motor. No labor is covered. None of the previous parts that were replaced under manufacturer warranty. PNL authorization are covered either"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Monroe, NC 28110

Jonathan J.

Job Details: 07/01/2024

Complaint freezer not cooling properly intermittently will defrost everything. Unit is located in garage. Temperatures in garage are above recommended ambient temperatures for optimum performance. 100 degrees Unit is not able to work properly in customers settings unit must be in ambient air temps of 68 through 89 operating temps for ideal cooling to cool properly page 4 of use and care guide instal instructions unit is not a garage ready refrigerator. Whirlpool Tech line File number 7739412085 temps in refrigerator and freezer are 34 fresh food temps and 14 degrees freezer.fresh food temp controls cooling of entire unit when it gets to desired set temp it will turn cooling off to entire unit min set temp is 34 degrees anything below temp of 34 degrees in fresh food section will kick off compressor. No parts needed at this time.

We serviced a

MAYTAG WASHER

Model MVW7232HW

Near Monroe, NC 28112

Jonathan J.

Job Details: 07/01/2024

Complaint was unit saying cycle complete after 5 minutes of running and not letting water in. On arrival I found that it would only agitate. Found the rotor/stator bold was coming loose under the unit. Took slider off and found that it had broken also. Replaced slider. Calibrated and tested unit. All components tested properly. BS; used 1 W10734521 (SLIDER) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/01/2024

Complaint went out of town and came back to unit too cold and water reservoir frozen. Replaced ice maker and tested unit. All components tested properly. Put unit in 8 hour defrost mode via test 126. BS; dspstn on spec-tagged invntry: 1 W11557001 ICEMAKER

We serviced a

MAYTAG DISHWAHER

Model MDB8959SKZ1

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/01/2024

Complaint door not closing or opening properly. Door falls down when open. Found. That hinge was broken on left side. Installed new hinges and tested unit. All components checked out to be fine BS; dspstn on spec-tagged invntry: 1 W11712995 LEFT HINGE and 1 W11712996 RIGHT HINGE

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Coventry, CT 06238

Jeremy B.

Job Details: 07/01/2024

"Found broken wire in harness causing water not to drain. Needs new harness. ; ordrng 1 W11652038 (Harness), dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP"

We serviced a

AMANA RANGE

Model ACR4303MMS0

Near Manchester, CT 06040

Ruben C.

Job Details: 07/01/2024

Checked unit have informed cust sensor on coils are functioning normal have informed cust of use instruct is fullfilled

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS

Near Union, CT 06076

Jeremy B.

Job Details: 07/01/2024

Water leaking at bottom from diverter motor. Installed new motor sump assy and tested all checks ok. ; dspstn on spec-tagged invntry: 1 W10805015 MOTOR/SUMP

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW2

Near Enfield, CT 06082

Jeremy B.

Job Details: 07/01/2024

"Found broken suspension causing tub to hang. Replaced suspension and needs new tub ring. ; ordrng 1 W10849477 (Tub ring), used 1 W11130362 (SUSPENSION) from stock"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near East Windsor, CT 06088

Jeremy B.

Job Details: 07/01/2024

Customer concerned with the temps and how it counts down. Tested heat on each setting and it heating and cycling to proper temperatures. Tested on sensor cycle and timed dry all checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Manchester, CT 06040

Ruben C.

Job Details: 07/01/2024

Checked unit found ice maker chute was letting water down the back cuasing a ball of ice hitting fan reinstalled chute and removed ice tested normal

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS3

Near Agawam, MA 01001

Mike K.

Job Details: 07/01/2024

"Ice bin glide, right hand side has seized again, was able to get it free, work it and sliding again. Quoted for glide, labor minus service call paid on last visit. Explained quote is good for 7 days; ordrng 1 WPW10170835 (Glide assy)"

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW0

Near Springfield, MA 01103

Mike K.

Job Details: 07/01/2024

"Unit makes a loud noise at beginning of cycle, does not sound like the typical idler noise. Stacked heat pump dryer. Removed back panel and could access evap fan, not source, cleaned filter. Attempted to contact techline, but they are in training.Spoke with lead tech and it looks to be the motor assy would be what could make this particular noise.Quoted for motor assy/labor. Sent estimate .Unit would need to be pulled down to do repair if approved.Believe we do bill this customer, no payment has been made.. did not answer several call attempts made. maintenance did not meet me and trying to contact them received no answer, qbut tenant let me in over phone and giving code for apartment door.; ordrng 1 W11088562 (Motor assy) and 1 W11088562 (Blower wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM05

Near Springfield, MA 01107

Mike K.

Job Details: 07/01/2024

"Unit is under 1yr wp warranty per service bench. Apartment 304.Complaint of unit making noise. Not making it on arrival, verified damper operation and no abnormal noise with it running, fans/compressor running and no abnormal noise. Turned on/off couple times and damper operating smoothly and quietly, icemaker is in off position. Good airflow and both sections cooling fine can see nice frost pattern to bottom of evap. Moved unit out, shook unit closed doors hard, everything sounding normal at not making noise customer said they heard. Advised to record noise if reoccurs but explained units can make a number of noises like pops and gurgles that are normal none heard while there."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Chicopee, MA 01013

Mike K.

Job Details: 07/01/2024

"Unit is under 1yr wp warranty per service bench.Complaint of not draining, water in unit, put into drain and verified not draining, pump is running. Plumbed directly into drain pipe.. replaced drain pump and ran normal cycle filled fined, cancelled and drain pump running not draining, can not vacuum through from sink drain side white drain hose on unit clear, clogged in grey extension. Could see physical obstruction, took photo, could not get out with vacuum. Ordering drain hose. Did not call techline with issue found.Office to contact cs when parts come in to schedule return.; ordrng 1 8269144A (Drain hoae), used 1 W10876537 (DRAIN PUMP) from stock"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near York, SC 29745

Mitch H.

Job Details: 07/01/2024

"Removed and replaced main control. Reassembled, entered diagnostics. Ran control calibration and automatic test cycle. All passed and operating properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 07/01/2024

"Ran dryer and found unit would heat but over heat and shut down, checked power to unit and found 240v and 120 in each leg at terminal block removed bulk head and checked heater and all thermal fuses finding outlet exhaust fuse shorted, replaced thermal fuse and thermistor ran dryer threw a cycle on high heat and unit is now cycling and heating properly. Checked venting and it is clear and clean ; used 1 WP3392519 (THERMAL FUSE), and 1 WP8577274 (THERMISTOR) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near East Hampton, CT 06424

Jimmy R.

Job Details: 07/01/2024

"Removed old evaporator cover and melted ice holding it in place, cleaned evap and installed new evap cover set temps and advised to give unit 24 hrs so temps can regulate"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Rock Hill, SC 29732

Mitch H.

Job Details: 07/01/2024

"Checked and found bake element shorted and burnt in two. Removed and replaced element with 1- W10779716 from t/s. Reassembled, turned breaker on. Tested, oven now heating properly.; used 1 W10779716 (Element) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Charlotte, NC 28278

Mitch H.

Job Details: 07/01/2024

Checked and found ice door not closing and sealing correctly. Allowing warm air in and causing it to drip. Ordering ice door assembly. Checked part availability and advised customer that office will call to schedule when part arrives.; ordrng 1 W11204892 (Ice door)

We serviced a

WHIRLPOOL WASHER

Model WTW6157PB0

Near Windsor, CT 06095

Jeremy B.

Job Details: 07/01/2024

Found lid strike broken causing washer not to start. Replaced and tested all checks ok. ; used 1 W11457841 (STRIKE) from stock

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS1

Near Manchester, CT 06040

Jeremy B.

Job Details: 07/01/2024

Control panel not powering on but getting power. Needs new control. ; rqstng P&A on 1 WPW10603096 (Display board) and 1 W11034208 (Control board)

We serviced a

MAYTAG FREEZER

Model MZF34X16DW00

Near Fort Mill, SC 29708

Mitch H.

Job Details: 07/01/2024

"Checked and found evaporator completely frozen over. Checked compressor, found it operating properly. Evaporator fan not running. Checked and found thermistor out of range. Quoted customer for evaporator fan, defrost heater and thermistor and labor. Saved estimate. Customer declined repair."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/01/2024

On arrival customer has unit pulled out and defrosted. Replaced all ordered parts. Plugged unit back in. All parts tested properly and frost pattern come across evenly immediately. BS

We serviced a

WHIRLPOOL DRYER

Model LDE712

Near Glastonbury, CT 06033

Jeremy B.

Job Details: 07/01/2024

Dryer not cycling off in high temp keeps climbing inlet it get to 180 and it never shut iff. Needs new cycling thermostat. ; ordrng 1 WP33303391 (Cycling thermostat)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Cromwell, CT 06416

Jimmy R.

Job Details: 07/01/2024

"Ran washer and found unit banging on the sides when in a spin and even when washing found tub tilted due to unit not level, adjusted legs and leveled unit so tub would sit even when spinning. Ran a calibration on control and a wash cycle with a high speed spin and unit is now spinning properly. Advised customer on using deep water options and loading with even loads of clothing this will help with spinning"

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Glastonbury, CT 06073

Jeremy B.

Job Details: 07/01/2024

Customers complaint is the shelves still getting frost/ ice glaze on shelves. Called tech support and we have already exhausted all options was given this SR#7739403475 customer to call customer service.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 07/01/2024

Replaced all ordered parts. Tested unit via test 57. Ice maker tested properly. All other components tested properly after replacement. Test 47 tested properly for water fill on ice maker. BS

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Berlin, CT 06037

Jimmy R.

Job Details: 07/01/2024

"Tested unit and found customer having an issue with unit making noise wile in a spin like a gear grinding and clunking, ran a diagnostics and found no errors recalibrated unit and unit went threw normally ran a wash cycle with clothes and found no issue and no noise, checked cam and found working and normally operating checked actuator and found working shifting properly . Checked power to unit and 120v present and when running voltage would stay at 120v, advised customer issue will not show up as of now and everything it working properly advised to use unit and if issue comes back plz call and we can try looking at it again and see if any issue popped up"

We serviced a

WHIRLPOOL WASHER

Model WTW4950HW3

Near Meriden, CT 06451

Jimmy R.

Job Details: 07/01/2024

Installed new control and drain pump due to unit draining continuously after replacing parts recalibrated unit and ran a wash cycle. Checked all functions and unit is now operating to specs ; dspstn on spec-tagged invntry: 1 W10919003 DRAIN PUMP

We serviced a

SAMSUNG RANGE

Model NE63A6511SS/AA

Near Springfield, MA 01109

Chris B.

Job Details: 07/01/2024

Replaced all parts and range working normal.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springfield, MA 01118

Chris B.

Job Details: 07/01/2024

Complaint that the light switch is broken. Found freezer switch needs replacing. Replaced part and unit working normal.; used 1 W11396033 (LIGHT SWITCH) from stock

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Ludlow, MA 01056

Chris B.

Job Details: 07/01/2024

"Replace all parts and washer running normal. No, leaks detected. Ran three diagnostic cycles and all tested normal.; dspstn on spec-tagged invntry: 1 W11393685 GEARCASE"

We serviced a

WHIRLPOOL REFRIGERATOR TOP

Model WRT541SZDB01

Near Amherst, MA 01002

Chris B.

Job Details: 07/01/2024

Found clogged ice in the evaporator side keep the fresh food section from cooling properly. Declogged all ice buildup and unit working normal. Quoted for a bad hinge. Customer will think about it.

We serviced a

KENMORE REFRIGERATOR

Model 795.74043.411

Near Amherst, MA 01002

Chris B.

Job Details: 07/01/2024

Complaint that the right door on the fresh food side is not closing correctly. Found bad hinges. Quoted parts and labor. Will order parts for a return visit.; ordrng 1 AJC68689633 (Stopper Assembly) and 1 AEH36821910 (Door Hinge) and 1 MHU38218908 (Spanner Wrench)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Manchester, CT 06040

Ruben C.

Job Details: 07/01/2024

Checked unit unit is working normally temp in refrigerator was 38 degrees checked door seal sealing normal did a napkin test on seal has a good tug all the way around; dspstn on spec-tagged invntry: 1 W11236851 DIFFUSER

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Chicopee, MA 01013

Mike K.

Job Details: 07/01/2024

"Unit is not turning on, no response on control, will not go into diagnostics.Ordering control and consoleOffice to contact cs when parts come in with authorization to schedule return.; rqstng P&A on 1 W11324037 (Console) and 1 W11322905 (Control)"

We serviced a

LG REFRIGERATOR

Model LFX25974SB/05

Near West Springfield, MA 01089

Mike K.

Job Details: 07/01/2024

"On weekend ice cream was soft and freezer warming, seemed to have returned to working since.measured fr temp and getting 27. Compressor/fans are running. Frost build up on your boy first turning of evap. Sealed system issue which would also explain the no ice. Saved quote and collected for service call only"

We serviced a

KENMORE DRYER

Model ="11086980100"

Near West Springfield, MA 01089

Mike K.

Job Details: 07/01/2024

"Cs says it is intermittently working, some times shuts down mid cycle, tested in timed dry and unit is running properly, heat cycle and tumbling fine.. stopped cycle and attempted to start again and motor hummed, not starting. Then trying again it did not hum or attempt to start. Door switch is working fine.Motor/timer in question. Was able to get to Hulus again and rotating tub did not start motor tumbling Time is nla. Wiring to motor all looks good. Failure looks to be timer."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Meriden, CT 06450

Jimmy R.

Job Details: 07/01/2024

Installed new module and lights are now on and unit is working to factory specs

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Amherst, MA 01002

Chris B.

Job Details: 07/01/2024

Complaint that the washer is leaking water from the bottom. Found broken drain hose. ; ordrng 1 W11244231 (Drain Hose) and 1 WP356138 (Clamp)

We serviced a

SAMSUNG REFRIGERATOR

Model RS27T5200SR/AA

Near South Windsor, CT 06074

Ruben C.

Job Details: 07/01/2024

Replaced filter housing tested operation normal reservoir filled with water tested normal dispensing normal

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ3

Near East Hartford, CT 06108

Ruben C.

Job Details: 07/01/2024

Checked unit found convect motor making noise ordering convect motor left harness with cust; ordrng 1 W11582241 (Convect fan)

We serviced a

MAYTAG DISHWAHER

Model MDB4949SKZ

Near Shrewsbury, MA 01545

Aimee Z.

Job Details: 07/01/2024

Found the drain slow; ordrng 1 W11497943 (Drain pump)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Worcester, MA 01607

Aimee Z.

Job Details: 07/01/2024

F8e2 water valve Found needs new harness broken or chewed Asked customer if had mice said doesnt no more ; ordrng 1 W11568793 (Harness)

We serviced a

KENMORE REFRIGERATOR BOT

Model 795.71053.011

Near Franklin, MA 02038

Aimee Z.

Job Details: 07/01/2024

Found needs new compressor and sealed systemno frost pattern No cooling fans running and compressor

We serviced a

GE WASHER

Model GFW850SPN1DG

Near Franklin, MA 02038

Aimee Z.

Job Details: 07/01/2024

"Found the water line reversed, and needs new shocks .Cust wants to discuss with husband Will let us know before weeks time"

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Sharon, MA 02067

Aimee Z.

Job Details: 07/01/2024

Installed new shocks and latch complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRBR102ESS05

Near Waterbury, CT 06708

Jimmy R.

Job Details: 07/01/2024

"Checked over new door and found side of new door dented will have to reorder new stainless door, advised customer will take time to get and once in we will be back for install ; ordrng 1 13107546SQ (Door)"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Holyoke, MA 01040

Mike K.

Job Details: 07/01/2024

"Replaced motor, blower wheel and belt. Tested fine at n timed dry, tumbling and cycling heating properly ; dspstn on spec-tagged invntry: 1 279787 MOTOR 1 661570V BELT , and 1 WP697772 BLOWER WHEEL"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Clover, SC 29710

Mitch H.

Job Details: 07/01/2024

"Found washer unplugged on arrival. Customer said that drain pump would not shut off and thats why she unplugged unit. Plugged back in, drain pump came on, canceled cycle and drain pump shut off. Ran diagnostics, no stored errors. Ran calibration then automatic test cycle, both completed properly. Exited diagnostics, started cycle, allowed to fill and begin agitating, cancelled cycle, washer drained and shut down properly. Washer has control board issue. Ordering control. Customer will be out of town rest of the week. Scheduled return for 7/8 AM ; rqstng P&A on 1 W11116592 (Control)"

We serviced a

WHIRLPOOL VENTHOODS

Model UXT4130ADS2

Near Amherst, MA 01002

Chris B.

Job Details: 07/01/2024

Completely that the fan is not working. Found 120v to the fan but not running. Will order new part for a return visit.; ordrng 1 W11105126 (Fan Motor Kit)

We serviced a

GENERAL ELECTRIC WASHER

Model GUD27ESSM1WW

Near Kings Mountain, NC 28086

Ryan S.

Job Details: 07/01/2024

Customer complaint unit will not run sometimes she is intermittent brand unit through fault codes on there and out of bounce unit through service test all functions working. Inform customer issue must be with setting to run unit through clean wash cycle verified operation while on site.

We serviced a

SAMSUNG RANGE

Model NE58K9430SS/AA

Near Gastonia, NC 28052

Ryan S.

Job Details: 07/01/2024

"Customer complain, oven fan, making noise and lower convection fan making noise ordering fan motor assembly and fan blade. Customer will call after job is authorized and parts come In; rqstng P&A on 1 DG96-00110E (Convection motor assembly) and 1 DG67-00011B (Fan blade)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Lincolnton, NC 28092

Ryan S.

Job Details: 07/01/2024

Return to install parts ordered installed door springs and heating element brand unit to test proper operation verified proper operation

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Denver, NC 28037

Ryan S.

Job Details: 07/01/2024

Customer complaint unit not heating found proper voltage to unit inspected and found element bad. Looks like defective element not long use. Replaced element from ts. Verified proper operation. ; used 1 WP3387747 (ELEMENT) from stock

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