Service History 319 - Advantage Appliance Repair

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Clover, SC 29710

Mitch H.

Job Details: 07/03/2023

Checked and found pulley had come loose and backed off clutch. Applied locktite and tightened pulley. Ensured it was seated and washer now operating properly.

We serviced a

KITCHENAID COOKTOP

Model KECC607BBL01

Near Burlington, CT 06013

Martino S.

Job Details: 07/03/2023

Replace defective right rear element and check unit working to specs.; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HB0

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/03/2023

Found magnetron bad causing no heat condition. Unit will need mag replaced. Provided estimate to customer for repair. Order and replace magnetron. ; dspstn on spec-tagged invntry: 1 W10754299 MAGNETRON

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28215

Vincent O.

Job Details: 07/03/2023

Found evap completely frozen over causing no cool in RC. Unit will need heater and harness replaced. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650661 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/03/2023

Found inverter did not come with new compressor. Ran diagnostics and verified inverter is not changing speeds as designed. Inverter will need to be replaced. ; ordrng 1 W11567494 (Inverter)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Charlotte, NC 28213

Vincent O.

Job Details: 07/03/2023

Found open heater heater causing no heat condition. Replaced heater. Checked all fuses and verified all closed. Unit is currently in garage and is unable to be plugged in for proper testing. ; used 1 279838 (ELEMENT) from stock

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ07

Near Iron Station, NC 28080

Ryan S.

Job Details: 07/03/2023

"Returned to install parts order , installed motor but found motor not issue. Found no power going to interior light or turntable motor. Took unit down and checked all door switches and replaced monitor fuse, still no power to light or turn table motor. Traced wires on wiring diagram and Found no power coming from replay on control board. Ordering control board. Tried to schedule form 7-7-23 but customer isnt Available until 7-10-23 am, so scheduled for then. ; ordrng 1 W11342846 (Control board), used 2 WPM0805101 (FUSE,MONITOR 20A) from stock"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS00

Near York, SC 29745

Mitch H.

Job Details: 07/03/2023

"Tested oven, found both elements operating properly. Ran diagnostics, no stored error codes. Set oven to 350, allowed to preheat. Cycled off correctly. Waited for oven to cool and cycle back on. Cycled on at 315 and cycled off at 350. Oven operating as designed. No issues found."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/03/2023

"Removed and replaced gear case,clutch, actuator, belt, and control. Ran calibration and full automatic test cycle. All components operating properly."

We serviced a

WHIRLPOOL DRYER

Model WED5100HC3

Near Scotland, CT 06264

Amanda R.

Job Details: 07/03/2023

Unit runs not heating only one leg of 120v at terminal block

We serviced a

WHIRLPOOL DRYER

Model NGD7200TW

Near New Britain, CT 06053

Chuck M.

Job Details: 07/01/2023

Customer complaint is that dryer is noisy. Inspected and found garment stuck around blower wheel causing noise. Dryer is in difficult spot to disassemble. Took pic. Quoted customer for Labor and additional tech. Customer will not repair.

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Glastonbury, CT 06073

Chuck M.

Job Details: 07/01/2023

"Customer complaint is that oven was not heating. Checked igniter and it was not drawing amps. Replaced and tested. Showed customer it works. Oven gasket is broken. Ordered gasket. ; ordrng 1 WPW10535778 (gaskt-door), used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FGHS2631PFA

Near Glastonbury, CT 06033

Chuck M.

Job Details: 07/01/2023

Customer complaint is that water was leaking from freezer. Inspected and found drain covered with ice. Cleared ice and drain. Checked ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Rock Hill, SC 29730

Mitch H.

Job Details: 07/01/2023

Replaced evaporator fan motor and damper. All operating properly and quietly. No other issues found.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Catawba, SC 29704

Mitch H.

Job Details: 07/01/2023

"Tested and ran diagnostics. Found F0E3 overload error and F0E5 off balance error. Ran calibration sequence 52 and Diagnostics cycle 51. All passed. Checked stator, rotor and gear case. All checked goods. Found tub has a lot of movement when pushed down. Requesting P&A for suspension rod kit.; rqstng P&A on 1 W11130359 (Suspension kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Indian Land, SC 29707

Mitch H.

Job Details: 07/01/2023

"Arrived to replace outer door. Removed new door from box, found 2 large scratches on door. Reordering outer door.; ordrng 1 W11613486 (Panel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Pineville, NC 28134

Mitch H.

Job Details: 07/01/2023

Tested and found light circuit to socket shorted on control board. Ordering board.; ordrng 1 W11545876 (Control)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Pineville, NC 28134

Mitch H.

Job Details: 07/01/2023

"Found RC ice maker stuck in harvest position. Entered diagnostics, ran test 120, ice maker would not respond. Replaced ice maker, ran test again, ice maker will not cycle and steps would not advance. Requesting P&A for control and user interface.; rqstng P&A on 1 W11099340 (User interface) and 1 W11333076 (Control)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Gastonia, NC 28056

Mitch H.

Job Details: 07/01/2023

Checked and found top of upper door broken where handle mounts and left rear burner not working. Requesting P&A for upper door and burner.; rqstng P&A on 1 WPW10342780 (Burner) and 1 W10677228 (Upper door)

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS20

Near Clover, SC 29710

Mitch H.

Job Details: 07/01/2023

"Replaced console and control. Turned breaker back on. Setup oven and ensured correct model was stored. Tested, oven operating properly.; dspstn on spec-tagged invntry: 1 W11261167 CNTRL-ELEC"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near East Hartford, CT 06108

Chuck M.

Job Details: 07/01/2023

Customer complaint is that washer lid would not unlock. Attempted diagnostics multiple times. Finally got in and got error codes F7e0 loss of power. F0e4 spin limited by water temperature. F7e9 locked rotor. Tested spin in manual test cycle and washer spins. Nothin obstructing basket. Washer has blankets inside with too much soap.

We serviced a

LG REFRIGERATOR

Model LRFDC2406S/01

Near Bloomfield, CT 06002

Chuck M.

Job Details: 07/01/2023

Customer complaint is that freezer is not cooling properly. Inspected and found ice buildup on evaporator and fan not running. Evaporator cover will break when removed. Ordered evaporator cover and advised customer to turn off unit prior to return visit. ; rqstng P&A on 1 AEB75844605 (Freezer Evaporator Cover Assembly)

We serviced a

MAYTAG DRYER

Model ADE7005AYW

Near West Hartford, CT 06107

Chuck M.

Job Details: 07/01/2023

Customer complaint is that dryer was noisy. Inspected and found idler wheel was sticky. Cleaned and tested. No noise at this time. Advised customer that noise will eventually come back and rollers and idler wheel will need to be replaced.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FZEM00

Near West Hartford, CT 06119

Chuck M.

Job Details: 07/01/2023

Customer complaint is that refrigerator was not cooling properly. Inspected and found evaporator fan motor was not working. Replaced evaporator fan motor and tested. Unit is cooling properly. Advised customer to allow time off for unit to stabilize and reach proper temperature. ; used 1 WP2315539 (EVAP MOTOR) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KWH1

Near Newington, CT 06111

Chuck M.

Job Details: 07/01/2023

Customer complaint is that dishwasher would not run a cycle. Customer stated that dishwasher was full of suds. Inspected drip tray and found water. Cleared water and ran diagnostics cycle successfully.

We serviced a

FRIGIDAIRE REFRIGERATOR

Model FFHN2740PS0

Near Longmeadow, MA 01106

Roger R.

Job Details: 06/30/2023

"Found unit still frosted up and not allowing air flow in unit. Upon thawing and defrosting found drain tube leaking due to cracking. Quoted additional 39.99 for part plus tax. Cust paid check 184; ordrng 1 241830904 (Tube, drain), used 1 WP10442411 (BIMETAL) from stock"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFXLW00

Near Bloomfield, CT 06002

Chuck M.

Job Details: 06/30/2023

Customer complaint is that freezer door gasket is torn causing warm air to enter freezer. Customer concerned about water leaking from freezer section. Inspected and found drain covered with ice. Ordered freezer door gasket and will clear drain on return visit. ; ordrng 1 W11624996 (Freezer Gasket)

We serviced a

WHIRLPOOL DRYER

Model MED6230HW0

Near Bloomfield, CT 06002

Chuck M.

Job Details: 06/30/2023

Installed control panel and tested. Dryer is working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Mount Holly, NC 28120

Robert A.

Job Details: 06/30/2023

Cx complaint that the unit is working as designed. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Charlotte, NC 28217

Ryan S.

Job Details: 06/30/2023

"Customer complained both ovens have flame coming out of bottom panel. , found bottom cover wasnt in place on top oven. Found bottom oven not in place either. Properly installed both bottom covers and showed customer how to take out to clean and reinstall bottom covers. Informed customer he would have issues of not properly installed. Ran both ovens to preheat 350° with no issue and unit working as designed.customers never had gas stove and was worried it was dangerous. Informed him unit is working as designed and will be safe, just keep bottom covers installed properly. Customer wanted to leave oven pulled out to clean later, informed him that I would have to take my floor slides when I go and am not responsible for floor damage. Took pictures of unit left out when leaving. Verified proper operation of both ovens. Informed customers to clean unit to prevent smoke issue."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Charlotte, NC 28209

Jeff L.

Job Details: 06/30/2023

Put unit in test mode it did show F7 E1 in data base. When I put unit into operation I could not get it to duplicate the problem or fault code. I do feel as if this washer will need a capacitor because the complaint is the same typically on a failed or faulty cap. Im ordering part #W11395618 and will reschedule the customer for Thursday 6th pm..; ordrng 1 W11395618 (Capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Charlotte, NC 28212

Robert A.

Job Details: 06/30/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Windham, CT 06226

Amanda R.

Job Details: 06/30/2023

Right front valve shaft seized got to turn off removed knob ; ordrng 1 WPW10548355 (Harness) and 1 Uyuyrugfugfjgf (Right front valve)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/30/2023

Returned to install drain pump. Installed new drain pump after sucking water out with shop vac. Installed new pump and filled and drained unit twice. Verified proper operation.

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Watertown, CT 06795

Martino S.

Job Details: 06/30/2023

"Replace stainless steel basket defective from rusting, part was at customer. Ran unit and check unit working to specs."

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Ware, MA 01082

Chris B.

Job Details: 06/30/2023

"Complaint that the unit is not cycling through properly. Did a diagnostic test and washer working normal. Found low voltage from the AC wall outlet to the control board from 118v down to 114v. Tried a normal cycle with a small load of towels and unit didnt run through and stayed on sensing and would shut down. Ran a drain and spin and did spin out dry the clothes. Verified water level and all normal. Verified all wiring connections and all good. Will order control board. ; rqstng P&A on 1 W11124710 (Control Board), states that autho needed"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near South Windsor, CT 06074

Chuck M.

Job Details: 06/30/2023

"Customer complaint is that dishwasher was leaking. Inspected and found dishwasher leaking from wash motor. Replaced wash motor. Customer complaint is also door handle is always loose. Attempted to tighten screw and stud behind handle and screw broke off in stud. Customer concerned about the insulation being moldy and want it replaced. Ordered screw, stud and shield. ; ordrng 1 W11223838 (shield) and 2 W10826179 (screw)s and 2 W11157086 (stud)s, dspstn on spec-tagged invntry: 1 WPW10545278 DRAIN HOSE"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Chaplin, CT 06235

Amanda R.

Job Details: 06/30/2023

Restriction in filter dryer replaced dryer vacuumed system recharged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Tolland, CT 06084

Amanda R.

Job Details: 06/30/2023

Not freezing ice cream or bread evaporator fan running condenser coils clean condenser fan and compressor running compressor very hot little frost pattern on evaporator needs sealed system work ; ordrng 1 WPW10466675 (Compressor)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bristol, CT 06010

Martino S.

Job Details: 06/30/2023

Check unit running but not heating unit parts order tentative.; ordrng 1 Wpw10185982 (Timer) and 1 Wp3392519 (Therminal fuse) and 1 279838 (Element) and 1 Wp3977767 (High limit fuse) and 1 W10900067 (Therminal cut off fuse) and 1 Wp3387134 (Thermostat)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS

Near East Hartford, CT 06118

Chuck M.

Job Details: 06/30/2023

Customer complaint is that oven light stayed on. Inspected and found door switch was stuck. Disconnected and reconnected. Light is working properly. Showed customer it works.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, CT 06076

Amanda R.

Job Details: 06/30/2023

Freezer rails very hard to open opens half way then have to pull very hard to open rest of way needs new rails ; ordrng 1 W10625067 (Left slide) and 1 W10625068 (Slide)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Webster, MA 01570

Angel R.

Job Details: 06/30/2023

"Inspected inside of unit, could not duplicate noise on a rinse, drain and spin. Tested ok and found nothing loose."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Plainville, CT 06062

Martino S.

Job Details: 06/30/2023

"Check unit as per customer complaint dispenser not dispensing, check water supply working, remove dispenser and look for clogged system or damages all check normal. Reconnect dispenser and push in flush all the way inside then operate wash cycle, unit dispenses soap and washing normal no fault found."

We serviced a

LG REFRIGERATOR

Model LSXS26366S/00

Near Burlington, CT 06013

Martino S.

Job Details: 06/30/2023

"Cycle ice make for operation ice make cycle half way and fingers stop in upward position, part order tentative for return service.; ordrng 1 AEQ73130002 (Ice maker)"

We serviced a

MAYTAG WASHER

Model MVW4505MW

Near East Hartford, CT 06118

Chuck M.

Job Details: 06/30/2023

Installed lower harness and drain pump. Tested and washer checked ok. Showed customer it works. ; dspstn on spec-tagged invntry: 1 W11399437 DRAIN PUMP

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHEXTD10

Near Salisbury, NC 28147

Vincent O.

Job Details: 06/30/2023

Installed new water valve.; dspstn on spec-tagged invntry: 1 W10408179 VALVE

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near New Hartford, CT 06057

Martino S.

Job Details: 06/30/2023

Check Unitas per customer complaint unit not cooling and doors not level. Adjust left side leg to even left door with right side door. Take back cover off and check compressor and condenser fan working normal. Remove evaporator cover and check for frost pattern check normal and Evaporator fan motor working and thermistor in normal position. Check temperature in both fresh food and freezer normal and ice bin full ice maker making ice. Unit check normal unable to verify customers complaint. Call tech line to verify complaint and ticket # 7736754833 was given as verification code.; ordrng 1 W11405209 (Door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Torrington, CT 06790

Martino S.

Job Details: 06/30/2023

"Check ice maker operating found arm sticking not advancing all the way, replace ice maker and check cycling to complete cycle. Unit check working to specs, instruct customer to replace water filter."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/30/2023

Found evap completely frozen over. Fan operating. Order and replace harness. Instructed customer to thaw unit 24hrs prior to return. ; ordrng 1 W11650660 (Heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Ellington, CT 06029

Gary V.

Job Details: 06/30/2023

"Replaced led modules and cycled, lites are all working now. ; dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Ellington, CT 06029

Gary V.

Job Details: 06/30/2023

"Sr#7736755908. Documented issue with techline. Inspected and ran diagnostics and found no fault codes. Took additional pics of debris on clothing, Unit is still being operated with only cold water connected . Advised customer to get Y adapter to connect water supply to both valves on unit. Also advised to use only cold washer detergent and put detergent in tub first before clothes. And referred to customer service if any questions."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHB0

Near Vernon, CT 06066

Jeremy B.

Job Details: 06/30/2023

Dishwasher not cleaning. Soap still in dispenser and at bottom. Replaced motor sump assy and tested dispenser leaking rinse aid replaced all checks ok. ; used 1 W10861000 (DISPENSER) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB00

Near Vernon, CT 06066

Jeremy B.

Job Details: 06/30/2023

Unit not cooling properly. Compressor very hot. The condenser fan not running. Needs new fan. Might need new compressor also its very hot but will test once fan replaced.; rqstng P&A on 1 W11127829 (Condenser fan motor) and 1 W11193484 (Blade)

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/30/2023

"Customer complained of lint buildup and no dr, had just moved into apartment. Upon arrival found proper voltage to unit, found buildup of lint in exhaust vent in blower wheel section. Found thermal fuse bad also, , Replacedfrom ts. Removed buildup and reassembled unit. Unit now drying properly. Verified unit heating and heater cycling properly. ; used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Charlotte, NC 28278

Ryan S.

Job Details: 06/30/2023

"Friend to install heater w harness, defrosted freezer and installed part. Ran service mode to test function. Evap started to cool properly Verified proper operation. ; used 1 WPW10384183 (THERMISTOR) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Thompson, CT 06277

Angel R.

Job Details: 06/30/2023

"Speaker on UI no longer working, unit itself is mechanically working as intended. Will order new UI.; ordrng 1 W11478519 (UI)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/30/2023

Customer complained of ice clumping. Defrosted ice bin and emptied ice from bin. Could not get bin out. Needs new bin. Found door to ice box is warped at bottom causing door seal to not seal properly letting refrigerator air into freezer ice box compartment causing ice to clump over time. Needs ice box door. Quoted 710. Customer paid via card and Informed customer office will call when parts come in. ; ordrng 1 W11594927 (Ice box door) and 1 W10910401 (Ice bin)

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Charlotte, NC 28277

Ryan S.

Job Details: 06/30/2023

"Customer complained of a clicking noise. Ran service mode and found actuator shifting but cam broke, found oil leaking from gearcase. Ordering gearcase, and other parts due to oil damage, actuator, cam and belt. Out in for 2xtimeframe also. Scheduled return call for 7-6-23 pm; ordrng 1 W11454738 (Gearcase) and 1 W11212745 (Actuator) and 1 W10721967 (Cam kit) and 1 W11213879 (Belt), rqstng P&A on 1 2xtimeframe (2xtimeframe)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Thompson, CT 06277

Angel R.

Job Details: 06/30/2023

Dryer control not providing enough power to door switch. Will order new control and harness as also light inside drum is flickering. ; ordrng 1 W11525997 (Control) and 1 W11556657 (Harness)

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Dudley, MA 01571

Amanda R.

Job Details: 06/30/2023

Customer complaint leaking water from cold inlet rubber hose dripping behind neck of rubber inlet hose tried to explain to customer needs to replace hoses

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near East Windsor, CT 06088

Gary V.

Job Details: 06/30/2023

"Installed new main acu and attempted to cycle unit but control sending voltage to both run windings in motor, causing motor to hum and not turn properly, defective main acu, will reorder and call for return date. Sending part back for credit.; ordrng 1 W11116592 (Main acu), dspstn on spec-tagged invntry: 1 W11116592 CNTRL-ELEC"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Windsor, CT 06095

Gary V.

Job Details: 06/30/2023

"Inspected and found ice chunk built up around fan shroud, cleared ice out and cycled, tested fine."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FW2

Near Windsor, CT 06095

Gary V.

Job Details: 06/30/2023

"Installed new main acu and cycled to temp, no other problems detected at this time, all functions working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Suffield, CT 06093

Gary V.

Job Details: 06/30/2023

"Inspected and found freezer module broken, replaced with new module and cycled tested fine.; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Indian Trail, NC 28079

Jeff L.

Job Details: 06/30/2023

"Found dishwasher leaking from center of sump assembly it needs to be changed out. But I found the dishwasher is pushed back so far that the right side is behind the cabinet facial and not enough room to maneuver the dishwasher out of the hole without causing DAMAGE! I advised the customer due to liability reason we cannot take the risk of damages. I advised customer to call cabinet company to have cabinet cut to where dishwasher can come out, customer agreed to do so and I advised to call our office once job is done and we will come out and do the job.(Left part at house)(Please see pics of cabinets); dspstn on spec-tagged invntry: 1 W11087376 MOTOR/SUMP"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Indian Trail, NC 28079

Jeff L.

Job Details: 06/30/2023

The actuator was good belt was in place and good found the machine sensing and then 3 straight hums then unit went to cycle completed. After diagnostics I found a bad capacitor it needs to be replaced with part # W11395618 its a stock part however I used it today on a earlier call. Scheduling customer for 7-7-2023; ordrng 1 W11395618 (Washer capacitor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Monroe, NC 28110

Jeff L.

Job Details: 06/30/2023

Found right side fresh food door lower than left side fresh food door. I took 5/16 ratchet and raised the left door up so now they are both level across the top. Also I calibrated the measure fill on the door dispenser so now they are getting the proper amount of water. All other operations of fridge are normal. I also replaced water filter they purchased and purged the line. Unit ran and checked ok(Call complete)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Matthews, NC 28104

Jeff L.

Job Details: 06/30/2023

"Upon arrival fridge was in defrost, I kicked it out and when fans cut on it was normal sounding. The customer said it was intermittent but was especially loud at night. I put unit into diagnostics and there were no fault codes. Icemaker is working properly. There is nothing restricting the fans, the damper is good. Im hearing nothing unusual, I advised customer to record the noise so that we can better diagnose the failure. I cannot determine a failure when unit is operating normally. Unit ran and checked ok(Call complete)"

We serviced a

JENN-AIR COOKTOP

Model JGD3536GS05

Near Charlotte, NC 28226

Jeff L.

Job Details: 06/30/2023

"Customer complaining about 36 inch cooktop bowing when she takes the grates off the top isnt damaged not scratched. Please send 2nd man for this job brand new counters the customer is very nervous about us having to pull it out. The blower switch comes on by touch and you have to bend it to get it to shut off it needs to be replaced.Ordered part# W11676792 blower switchOrdered part# W11476220 ss top; ordrng 1 W11676792 (Blower switch) and 1 W11476220 (Stainless steel top) and 2 2manjob (2 man job)s, used 1 2xframe (2xframe) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Indian Land, SC 29707

Mitch H.

Job Details: 06/30/2023

Found dishwasher operating properly no issues. Customer concerned about insulation visible at bottom. Installers did not put toe kick on correctly. Removed and reinstalled correctly.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Charlotte, NC 28270

Jeff L.

Job Details: 06/30/2023

"Found washer not doing anything, turn unit on and it went straight to done. After diagnosing unit I found capacitor had blown its top and was leaking fluid. I checked all other components such as Gearcase,actuator,motor&belt and all operations are normal. I replaced the capacitor part # W11395618 ran unit and unit checked ok. Explained to customer how the new machines work, proper soap amount and how unit will possibly get outta balance. Customer is happy with unit and education (Call complete) ; used 1 W11395618 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fort Mill, SC 29707

Mitch H.

Job Details: 06/30/2023

"Replaced control board and LED module. Ran diagnostics, all components tested good. Light now operating properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYMS4

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/30/2023

Found small pin hole leak in previous weld. Repaired weld. Pressurized system with 125psi nitro. Verified no leaks. Pulled vacuum and recharged system. Verified unit is cooling. All functions check ok.

We serviced a

GE DISHWASHER

Model GDF530PGM0CC

Near Chicopee, MA 01022

Roger R.

Job Details: 06/30/2023

"Installed new main board, UI panel and door harness, unit working proper at this time."

We serviced a

WHIRLPOOL OVEN

Model WFE320M0JS3

Near Rock Hill, SC 29730

Mitch H.

Job Details: 06/30/2023

Found one clip that holds door seal in place had come out of oven body. Reinstalled and made sure seal was secure.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Mooresville, NC 28117

Vincent O.

Job Details: 06/30/2023

Found unit is making ice but is not dispensing. Found auger broken and retainer broken. Order and replace bin and chute. This is a tenant and receipt is not available. Warranty valid through sbweb. ; ordrng 1 W11347840 (Ice bin) and 1 W11573761 (Chute)

We serviced a

WHIRLPOOL WINE COOLER

Model WTW4816FW3

Near Mooresville, NC 28115

Vincent O.

Job Details: 06/30/2023

"Error code was f8e1 - long fill. Tested water passed on both hot and cold. Checked pressure hose. No damage presented and connected. Control board not responding to pressure reading and continues to fill with water.Ordering control board; ordrng 1 W11603810 (Control board), dspstn on spec-tagged invntry: 1 W11428524 CAPACITOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW2

Near Wilbraham, MA 01095

Roger R.

Job Details: 06/30/2023

"Found unit not heating properly, checked heater circuit and all checked okay. Not getting power from control. ; rqstng P&A on 1 W11087226 (Control, main)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ1

Near South Hadley, MA 01075

Roger R.

Job Details: 06/30/2023

"Found unit has a dent in the tub on the left side right at where the wash arm is. This is causing the wash arm to rub on inside of tank making a clunking noise during wash. This unit is just over 30 days old and customer didnt see damage when unit was delivered. Will need a new tank. ; ordrng 1 W11409866 (Tank, dishwasher)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Chicopee, MA 01013

Roger R.

Job Details: 06/30/2023

Installed new shelf in fresh food section. Was missing the part from factory.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Springfield, MA 01104

Roger R.

Job Details: 06/30/2023

Installed new gearcase due to noise during wash. ; dspstn on spec-tagged invntry: 1 W11449841 GEARCASE

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/30/2023

"An diagnostics, no stored error codes. Tested components, no unusual noises found. Had customer put load of towels in and ran cycle. No noises and operating properly. Customer showed me a video of washer making a clicking noise when agitator moves in counterclockwise direction and noise goes away after a few minutes. Called tech line spoke to Nate SR# 7736755701, gave a rundown of all work that had been done on washer. He said that since there are no error codes and functionality of washer is not affected it would be considered cosmetic and could not offer any further options. Advised customer of what they said and she said they would call Customer Service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Rock Hill, SC 29732

Mitch H.

Job Details: 06/30/2023

Checked and found gap in gasket at top of door causing condensation and frost inside freezer. Used heat gun to form gasket and ensure correct seal around full perimeter of door. Also leveled and aligned doors.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/30/2023

"Found noise coming from damper. Ran diagnostics, activated evaporator fan and damper. Confirmed noise from damper. Ordering damper.; ordrng 1 WPW10479155 (Damper)"

We serviced a

MAYTAG REFRIGERATOR

Model MBF2255KEB

Near Fort Mill, SC 29708

Mitch H.

Job Details: 06/30/2023

Tested and found evaporator fan not working and evaporator iced over. Also tested defrost heater and found it open Requesting P&A for motor and heater.; rqstng P&A on 1 WP67001794 (Defrost heater) and 1 WPW10128551 (Evaporator fan motor)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS07

Near Naugatuck, CT 06770

Jimmy R.

Job Details: 06/30/2023

"Installed all new parts and ran unit thew a test cycle found all functions working and operating to specs, advised customer to use unit and make sure everything ok due to unit not acting up wile there and plz let us know if any issues unit should be working perfect now"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Westfield, MA 01085

Mike K.

Job Details: 06/30/2023

"Replaced sump assy and unit is still leaking was able to fine water was flowing down contour of tub and dripping from sub assembly, but that wasnt the source. Found tub is damage along top seam, dented and split.Ordered tub assy. Explained to customer it will be shipped directly and they are to check it for damage on arrival, then call us to schedule return. 2x time; ordrng 1 W11409866 (Tub assy) and 1 2xtime (2x time)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Agawam, MA 01030

Mike K.

Job Details: 06/30/2023

"Customer was concerned unit wasnt making proper amount of ice. Explained it should make about a bin full every 24 hours , but will be affected by opening freezer and temp, replaced icemaker and cycled fine, filled fine. Set temperature one setting colder"

We serviced a

GE RANGE

Model JGB915CEF1CC

Near West Springfield, MA 01089

Mike K.

Job Details: 06/30/2023

"Bake not lighting, dim igniter, quoted for igniter/labor.Accepted also said broil has been taking longer to light and wanted that one also done, quoted for additional universal igniter, accepted, replaced both igniters and both lighting properly; used 1 12400035 (IGNITOR FLAT) from stock"

We serviced a

KITCHENAID RANGE

Model KFEG500ESS3

Near West Springfield, MA 01089

Mike K.

Job Details: 06/30/2023

"Unit not reach temp in bake, cs say glow/flame from bottom right. Burnt out bake element, quoted for part/labor.. accepted.Replaced element and ran bake, preheated to 350 fine.; used 1 W10779716 (ELEMENT) from stock"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Northampton, MA 01062

Mike K.

Job Details: 06/30/2023

"Under 1yr wp warranty, took photo of reciept.Unit leaking from motor assy.Replaced sump assy and no leaking found in testing; dspstn on spec-tagged invntry: 1 W11416363 PUMP & MOTOR"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Dudley, MA 01571

Amanda R.

Job Details: 06/30/2023

Replaced sump assembly tested operation normal

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Matthews, NC 28104

Jonathan J.

Job Details: 06/30/2023

Rework Complaint refrigerator was cooling and now its not again. I found Schrader valve on filter dryer was leaking by ultra slow leak. Refrigerator still cold upon arrival. But not freezing. I installed new Schrader valve. I recharged system with 68 g of refrigerant. Low side is -10 psi high side is 48 psi frost pattern developing going all the way up have image. temperature in garage as of right this minute while working on refrigerator is 90 ° with 90% relative humidity per gauge. file number 7736757972 file number

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Weddington, NC 28104

Jonathan J.

Job Details: 06/30/2023

"Replace lights tesla operations found bottom, lower light on left side of freezer the lower, most light harness may or may not be making proper connectivity in the wall. I can wiggle, harness, and lights will turn off with new lights connected. If customer calls back, check that light first it is a three point LED module and Call techline order and send lights again.. Just to be safe.; ordrng 3 W11632139 (Led)s, dspstn on spec-tagged invntry: 4 W11632139 LED CHROME 3PK S191AQ"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/30/2023

Replace valve in burner head assembly. Tested operations Auburn or not working properly and have proper flame pattern. No additional issues found with cooktop at this time.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN506ESS01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/30/2023

"Replaced all LEDs also found freezer door was not sealing properly hinge pivot joint on door had become loose. I readjusted the freezer door so that it would properly seal. Ice ball, forming on the ceiling of the refrigerator freezer section. No additional issues with refrigerator. All lights are not working doors properly ceiling all the way around. ; used 1 W11601311 (LED S191AQ (ENDS 12/2024)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/30/2023

Customer concerned with loose fitting under dishwasher. Its a shark bite fitting and is supposed to be loose. All checks ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Waxhaw, NC 28173

Jonathan J.

Job Details: 06/30/2023

"Complaint unit has not made any ice since last visit. I found freezer temperature is 9.3°F in ice cream. I found fresh fruit temperature is still at 38.3° compressor started making a abnormal whining noise while in home. I suspect fresh food evaporator is leaking. I am ordering a freezer evaporator as a just in case it is leaking from there. No additional issues found at this time. lights are now all working fine door gasket in fresh food zone is now sealing with no issues after reforming door gasket new icemaker has an E5 era code now no longer E2. 5.5 oz r134 ; rqstng P&A on 1 W11492867 (Evaporator ff) and 1 W11580434 (3way valve) and 1 W10276644 (Compresser) and 1 W11452196 (Evaporator mtr freezer) and 1 WPW10608485 (Freezer evaporator), ordrng 1 2xtime (2xtime)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HV06

Near Manchester, CT 06040

Jeremy B.

Job Details: 06/30/2023

Installed new control light now working.

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