We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fort Mill, South Carolina 29708
Brandon
Job Details:
11/27/2024
On arrival I replaced fan and tested unit. Fridge immediately started cooling after power was on. All fans works along with other components. No other issues found.
We serviced a
ROPER REFRIGERATOR
Model RS25AGXNQ00
Near Rock Hill, South Carolina 29732
Brandon
Job Details:
11/27/2024
Replaced all parts on arrival. Found that seal on chute door was worn causing condensation to buildup all over fridge. All components tested properly after installation of parts. No other issues found.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF577KPS02
Near Rock Hill, South Carolina 29732
Brandon
Job Details:
11/27/2024
Complaint unit is building up condensation on top of freezer gasket. Need gaskets to install behind freezer gasket to fix issue. Did not get re stocked after using last set. Ordering gaskets.; ordrng 2 W11159728 (Gaskets)s
We serviced a
WHIRLPOOL DISHWASHER
Model Kdtm404kps3
Near Uxbridge, Massachusetts 01569
Lee
Job Details:
11/27/2024
"Installed both parts, tested okay"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF510PAYSA
Near Rock Hill, South Carolina 29732
Brandon
Job Details:
11/27/2024
Complaint unit is leaking. On arrival I found that unit is infested with cockroaches.; dspstn on spec-tagged invntry: 1 WPW10482480 MOTOR/SUMP
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Worcester, Massachusetts 01606
Glenn
Job Details:
11/27/2024
Installed part washer lid job complete
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2024
Complaint microwave keeps displaying F1 5 error code not heating. I found complaint true. I replaced magnetron inverter and microwave appliance manager all the same time. I tested operations. Microwave is heating fine. No damage to wave guide at this time. All operations are working fine.
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/27/2024
"Complaint gear case has leaked all over floor damaging floor, staining the floor, natural stone agitator is loose, extremely wobbly. I found gear cases failed everything on the lower end is seized. ordering agitator and spanner as well. Office to call customer when all parts come in. ; ordrng 1 W11550891 (Agitator) and 1 W10909670 (Spanner nut) and 1 W11393685 (Gearcase) and 1 W10915700 (Stator) and 1 W10734521 (Clutch) and 1 W10754448 (Clutch) and 6 W11027980 (Screw)s and 1 W10915701 (Rotor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF332PAMS0
Near Monroe, North Carolina 28112
Jonathan J.
Job Details:
11/27/2024
I replaced dishwasher motor sump assembly. I tested operations no further issues found with dishwasher at this time. All operations are working normally. No leakage occurring either.
We serviced a
MAYTAG DRYER
Model MGD8200FC1
Near Longmeadow, Massachusetts 01106
Jorden
Job Details:
11/27/2024
"Arrived and found idler wheel causing noise, replaced and tested fine. ; used 1 279640 (IDLER PULLEY) from stock"
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/27/2024
Upon arrival informed customer unit was out of warranty and was registered for October 2023. Customer show me receipt for March 2024 customer called Whirlpool to get registry fixed and Whirlpool told him that Lowes sold him a used unit and then it would have to use 1023 as the warranty so it is out of warranty. Customer refused to pay left call .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Charlotte, North Carolina 28278
Clinton
Job Details:
11/27/2024
Installed new control and harness confirmed unit drains and spins ran auto test no errors or issues did notice unit had a lot of soap suds in it. Tho told customer may be a issues I ran a clean cycle and informed him to add vinegar if they did not disappear ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC and 1 W11643701 HARNESS LOWER
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ3
Near Uxbridge, Massachusetts 01569
Lee
Job Details:
11/27/2024
"Installed part, problem reoccurs, see quickpics, water still leaks out same spot, contacted techline, they suggested new tub, need to speak to supervisor on Monday about this call.;"
We serviced a
LG REFRIGERATOR
Model LRFOC2606S/00
Near Wilbraham, Massachusetts 01095
Chris B.
Job Details:
11/27/2024
Complaint that the dispenser is not giving water. Found shutoff water line behind the refrigerator was on the closed position. Customer pulled unit out. Opened the line and all working properly. Found bad mullion flap. Will put in part for approval. ; rqstng P&A on 1 AGU74268133 (Mullion Flipper)
We serviced a
SAMSUNG MICROWAVE
Model ME17R7021ES
Near Brockton, Massachusetts 02301
Aimee
Job Details:
11/27/2024
Installed new door switch complete and tested
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHW1
Near Worcester, Massachusetts 01606
Glenn
Job Details:
11/27/2024
Complaint dishwasher not filling with water. Tested found 120V to valve. Replace faulty fill valve from truck stock tested all ok; used 1 WPW10327249 (VALVE) from stock
We serviced a
SAMSUNG REFRIGERATOR
Model RS27T5200SR/AA
Near Brockton, Massachusetts 02301
Aimee
Job Details:
11/27/2024
Found fridge and freezer over pack .Explained where air comes from to keep ice cold It was blocked .Theres no air leaks just restricted air flow Also the ice bucket broken; rqstng P&A on 1 DA97-19968C (Ice bucket)
We serviced a
LG WALL OVEN
Model LWD3063ST/01
Near Southwick, Massachusetts 01077
Mike K.
Job Details:
11/27/2024
"Unit has no power after doing a self clean. Found open hi limit thermostat on lower left ven, customer will have both upper/lower replaced. This is a double wall oven and has to come me out to access thermostats behind rear covers.; ordrng 2 6930w1a003d (Thermostat)s"
We serviced a
MAYTAG WASHER
Model MHW5630HC2
Near New Britain, Connecticut 06052
Ruben C.
Job Details:
11/27/2024
7740419595 called techline not spinning in quick wash had to recalibrate control test normal spinning now ran diagnostics normal; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Paxton, Massachusetts 01612
Glenn
Job Details:
11/26/2024
Tested found the dryer outlet has overheated and melted the cord at the outlet causing an incomplete circuit and the dryer will not operate customer instruction ; O-emld tckt
We serviced a
JENN-AIR MICROWAVE
Model JMW3430LL02
Near Paxton, Massachusetts 01612
Glenn
Job Details:
11/26/2024
Inner door glass is cracked and door is not closing properly (the hinges are part of the door assembly and not sold separately) order parts; ordrng 1 W11342575 (Outer door) and 1 W11220347 (Inner door glass)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
11/26/2024
Complaint that the dryer is not running properly and has a humming noise. Found broken belt. 341241. Unit running normal.; used 1 341241 (BELT) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Waterbury, Connecticut 06708
Jimmy R.
Job Details:
11/26/2024
Installed new lid and hinge ran unit threw a calibration cycle and lid is now locking and all functions are working to specs
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Vernon, Connecticut 06066
Gary V.
Job Details:
11/26/2024
"Inspected and found loose power cord terminal at outlet came dislodged, tightened and cycled, tested fine."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/26/2024
"860-796-7948 Tiffany. Arrived and customer says she has service contract, canceling this call."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Cheshire, Connecticut 06410
Jimmy R.
Job Details:
11/26/2024
"Tested unit and found fridge ice maker not making any ice checked mold and found no water and dry, ran diagnostics and found errors E2 ice maker lost position e5 thermistor is bad checked thermistor in diagnostics and found shorted. Replaced ice maker cycled and tested thermistor unit is now reading and operating proper ; used 1 W11658802 (ICE MAKER) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Worcester, Massachusetts 01603
Lee
Job Details:
11/26/2024
"Customer states unit gives error message 9-1 every cycle towards the endConfirmed complaint, found error message for long drain, checked and unit does drain good, removed drain pump and mesh filter has detached and is responsible for long drain error message, repalced sump assm. Off truck ran diagnostics cleared error messages, tested okay.; used 1 W11416362 (MOTOR/SUMP) from stock"
We serviced a
LG REFRIGERATOR
Model LRFDS3016S/00
Near Leicester, Massachusetts 01524
Lee
Job Details:
11/26/2024
"Adj75352109Customer states unit still gives error message r fe , after last repair happened 15 minutes after leavingConfirmed complaint, disassembled back air tower, ohmed out all fans inside it and found the top smaller one shows as open load, see quickpics, need to order and replace.; rqstng P&A on 1 Adj75352109 (Air tower)"
We serviced a
SAMSUNG WASHER
Model WF45B6300AC
Near Winsted, Connecticut 06098
Ruben C.
Job Details:
11/26/2024
Checked unit cust said unit did not drain cust drained out water manually checked drain no objects in filter impeller seizes after a couple of times of draining ordering drain pump; ordrng 1 DC97-20621A (Drain pump)
We serviced a
MAYTAG WASHER
Model MVW4505MW2
Near Simsbury, Connecticut 06070
Ruben C.
Job Details:
11/26/2024
Checked unit found had water stayed in unit did not drain cust took water out with shop vac found drain pump cap broken could not get into diagnostics ordering control harness and drain pump unit did have clip for harness took pic; ordrng 1 W11399437 (Drain pump) and 1 W11643701 (Harness) and 1 W11740022 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near West Hartford, Connecticut 06107
Andre
Job Details:
11/26/2024
Ck unit upon arrival use slider and drop cloth and remove parts from unit and install parts on new Tub ran test and check for leaks and found no leaks unit is operating to manufacturers specs
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near West Hartford, Connecticut 06110
Andre
Job Details:
11/26/2024
Ck unit upon arrival and found led bulb not working and and door handle broke contact office handle is covered but bulb is not quite customer for bulb order handle for replacement ; ordrng 1 W10837029 (Handle)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW0
Near West Hartford, Connecticut 06110
Ruben C.
Job Details:
11/26/2024
Checked unit found pulley and roller worn down replaced with roller kit tested operation normal ran cycle normal heating normally; used 1 4392067 (Dryer kit) from stock
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near West Hartford, Connecticut 06117
Ruben C.
Job Details:
11/26/2024
Checked unit keeps draining checked pressure cut tip to make tighter hose is clear at tub ordering control and drain pump; ordrng 1 W11399437 (Drain pump) and 1 W11621183 (Control)
We serviced a
GENERAL ELECTRIC DISHWASHER
Model GDP665SYN2FS
Near Canton, Connecticut 06019
Ruben C.
Job Details:
11/26/2024
Checked unit found clip that holds upper wash arm has fallen due to failed weld would need main tub. the tub is not available putting into p/a; O-emld tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDT740SALW0
Near West Hartford, Connecticut 06119
Andre
Job Details:
11/26/2024
Install main control board and UI and panel unit now powers on ran test and show customer unit is now operating and washing. Customer ask what parts was install which I then inform customer the main control and user interface and then she stated Ruben told her it was 3 parts which I then had to inform her that the user interface was a 2 part install unit is operating to specs
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near New Britain, Connecticut 06052
Andre
Job Details:
11/26/2024
Ck unit upon arrival and found unit not heating check voltage and found heater not getting voltage also inform customer water going to dishes should be on the hot water line not the cold water. Order control with heater and thermostat; ordrng 1 W11305308 (Control) and 1 WP661566 (Thermostat) and 1 W10518394 (Heating element)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS48QDX05
Near Farmington, Connecticut 06032
Andre
Job Details:
11/26/2024
Ck unit upon arrival customer stated that unit is making loud noise advance unit for compressor to kick on and found loud noise coming from machine compartment housing and condenser fan motor area with bushing parts are NLA inform customer also add pieces of cord board to help dampen noise
We serviced a
WHIRLPOOL DRYER
Model MEDC300BW0
Near South Windsor, Connecticut 06074
Gary V.
Job Details:
11/26/2024
"860-657-6008 inspected and found open thermal fuse, replaced and cycled, unit now running however drive motor straining to start, quoted for new motor and he will call.; used 1 WP3392519 (THERMAL FUSE) from stock"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW1
Near Worcester, Massachusetts 01603
Glenn
Job Details:
11/26/2024
Complaint not draining. Vacuumed out water found Drain pump seized order part. Send Glenn ; ordrng 1 W11396717 (Drain pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Bloomfield, Connecticut 06002
Gary V.
Job Details:
11/26/2024
"Inspected and found evap fan motor broken and jazz board display not functioning properly, Will order parts and call.; rqstng P&A on 1 W11024089 (Evap fan motor) and 1 WPW10503278 (Main acu)"
We serviced a
MAYTAG WASHER
Model MHW7100DW0
Near Windsor Locks, Connecticut 06096
Gary V.
Job Details:
11/26/2024
"Installed new drain pump and up panel, cycled and tested fine.; dspstn on spec-tagged invntry: 1 WPW10605427 DRAIN PUMP"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ2
Near Amherst, Massachusetts 01002
Chris B.
Job Details:
11/26/2024
Replaced panel and dishwasher door is back to normal as it should be.
We serviced a
SAMSUNG DRYER
Model DV48J7700EW/A2
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
11/26/2024
"Unit loud when tumbling found front two supports worn and wobbly, quoted for front supports and labor. Accepted. replaced support assys. Testing fine in timed dry; used 2 DC97-16782A (DRUM SUPPORT) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Springfield, Massachusetts 01104
Mike K.
Job Details:
11/26/2024
"Unit is under 1yr wp warranty per service bench. This was s in a storage unit. New and cute molaint of not heating, found incorrect voltage at terminal and at wall outlet. Electrical supply issue"
We serviced a
WHIRLPOOL OVEN
Model WFE320M0JS3
Near Rock Hill, South Carolina 29730
Brandon
Job Details:
11/26/2024
Roach infestation caused control to go bad.
We serviced a
MAYTAG MICROWAVE
Model MOEC6030LZ00
Near Waxhaw, North Carolina 28173
Jonathan J.
Job Details:
11/26/2024
I replaced all previously ordered parts tested operations no further issues found all operations are now working properly. Microwave is heating fine.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Charlotte, North Carolina 28270
Caleb
Job Details:
11/26/2024
Not a valid pop. Informed customer.
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Charlotte, North Carolina 28227
Caleb
Job Details:
11/26/2024
SR#7740406609. This unit is in a commercial setting voiding warranty. Partner team File number7740366738. Unit is in a commercial setting voiding residential warranty. Informed one if the workers to contact whirlpool for further information.
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Fort Mill, South Carolina 29707
Brandon
Job Details:
11/26/2024
Customers concern is that ui stays lit. Installed new ui on arrival and tested unit. Unit tested properly. No other issues found.
We serviced a
SAMSUNG REFRIGERATOR
Model RF28R6241SR/AA
Near Brockton, Massachusetts 02301
Aimee
Job Details:
11/26/2024
"The ice bucket is broken and icemaker doesnt advance.Also ice build up by augar completeNeeds ice bucket ,ice maker and augar complete; rqstng P&A on 1 DA97-15217D (Ice maker) and 1 DA97-12540G (Augar complete) and 1 DA97-14474C (Ice tray), states that autho needed"
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Worcester, Massachusetts 01610
Glenn
Job Details:
11/26/2024
Complaint washer not fill in properly. Installed control tested all ok
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Worcester, Massachusetts 01605
Glenn
Job Details:
11/26/2024
Complaint dryer not turning and discoloration on rear of inner dryer. Found a sock in the blower wheel removed sock tested found the dryer temp high due to a long and restricted dryer vent. Dryer does need the door gasket. Instructed customer to have the dryer vent cleaned or repaired as needed. Order part I did call Safety and documented our findings SR 7740386828; ordrng 1 W10906683 (Door gasket)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Worcester, Massachusetts 01606
Glenn
Job Details:
11/26/2024
Complaint dryer not heating. Tested found only 120V to dryer from outlet tested at outlet confirmed missing Voltage at outlet. Customer instruction customer needs an electrician to repair the outlet.
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Worcester, Massachusetts 01606
Glenn
Job Details:
11/26/2024
This work order was created incorrectly. It should be a dishwasher. Customer is calling back is extended warranty to get the order re-created correctly.
We serviced a
GENERAL ELECTRIC DISHWASHER
Model PDT845SFL3DS
Near Holden, Massachusetts 01520
Glenn
Job Details:
11/26/2024
Tested found vent cover loose causing a leak behind the inner door leaking onto the floor. Tightened the vent cover tested all ok
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Springfield, Massachusetts 01108
Mike K.
Job Details:
11/26/2024
"Unit is under 1yr extended rent a center warranty.Door is not closing fully, found front panel bent. Ordering panel assy and hinges ; ordrng 1 W11402953 (Front frame assy) and 2 W11551301 (Hinge)s"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near North Attleborough, Massachusetts 02763
Aimee
Job Details:
11/26/2024
"Cust had a out of balance load f0e5She was running smaller load and went out of balance Checked tub is good, Gearcase goodShe in process of moving and didnt had anything to wet and spin.Ran an spin runs smooth Calibrated and run diagnostics Running as intended"
We serviced a
MAYTAG WASHER
Model MAT20MNAWW
Near Springfield, Massachusetts 01103
Mike K.
Job Details:
11/26/2024
"No mod/serial tag on unit. Unit fills, but does not drain or spin.Drain pump is humming, but not draining,Quoted for drain pump/ labor. Approved.Replaced pump and ran normal cycle through sensing and into agitate, cancelled and drained fine, ran drain and spin and went into spin fine. Left it running drain & spin cycle. ; used 1 WPW10276397 (DRAIN PUMP) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Southampton, Massachusetts 01073
Mike K.
Job Details:
11/26/2024
"Replaced panel and control. Starts normal cycle fine, ran diagnostic cycle fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW11
Near Agawam, Massachusetts 01001
Mike K.
Job Details:
11/26/2024
Unit is under 1yr wp warranty per service bench. Center hinge rf side is squeaking. Removed hinge and took some grease from top hinge and added it to mid hinge and squeak is gone.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Westfield, Massachusetts 01085
Mike K.
Job Details:
11/26/2024
"Again has no power. Worked after redoing wire notes last visit. Started at control and verified no voltage there. Wiring looks good with no crimping. Assy wire nuts neutral pulled out easily. Reinstalled wire nuts with smaller (had yellow, redid with orange) these threaded tighter and pulled on wires and they remained firm, unit ran normal cycle fine.Any further issue preorder wire harness."
We serviced a
GENERAL ELECTRIC WASHER
Model GFW550SSN0WW
Near Canton, Connecticut 06019
Ruben C.
Job Details:
11/26/2024
"Checked unit found motor is extremely noisy getting error codes for motor and inverter also received code for accelerometer and found a hole in door boot ordering motor. Inverter boot and accelerometer; rqstng P&A on 1 Wh22x29531 (Motor inverter), ordrng 1 Wh03x33657 (Accelerometer) and 1 Wh03x29524 (Motor) and 1 Wh05x29521 (Door boot)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRSA88FIHZ00
Near Farmington, Connecticut 06085
Ruben C.
Job Details:
11/26/2024
Checked unit found wire harness at bottom oh freezer hinge broken took pic gave cust estimate for freezer door has 7 days to decide
We serviced a
KITCHENAID MICROWAVE
Model KOCE900HBS22
Near Salisbury, North Carolina 28146
Johnny
Job Details:
11/26/2024
Installed new parts. Could not test unit. Error code f6e9 communication issue. Needs new control boards.; ordrng 1 W11294388 (Control board) and 1 W11294389 (Appliance manager)
We serviced a
ME HUMAN
Model n/a
Near Monroe, North Carolina 28110
Jonathan J.
Job Details:
11/26/2024
Performed UA no additional testing performed. Had a 52 min wait lab tech was out sick had to wait for backup to arrive
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, North Carolina 28209
Mitch H.
Job Details:
11/26/2024
Tech was assigned as a helper;
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Charlotte, North Carolina 28217
Mitch H.
Job Details:
11/26/2024
"Checked all valves, hoses, drain pump and connections. No leaks or evidence of leaks found. Checked underneath, no signs of any leaks on cabinet, or components. Ran component test for valves and drain, no issues. Ran Quick wash cycle, allowed to fill and agitate, no leaks. Cancelled cycle, unit drained properly with no leaks. Unable to duplicate complaint. Washer operating as designed with no leaks."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Charlotte, North Carolina 28217
Mitch H.
Job Details:
11/26/2024
"Tested and found motor only humming, not starting. Removed and replaced capacitor. Ran control calibration the automatic test cycle. All completed correctly. Washer now operating properly.; used 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near East Windsor, Connecticut 06088
Gary V.
Job Details:
11/26/2024
"Inspected and found multiple problems, ice maker broken due to build up of ice from air seeping thru freezer door liner causing inconsistent temps and frost build up, also found air damper making noise, replaced ice maker and cycled, will submit estimate for additional parts and customer will call when door arrives.; rqstng P&A on 1 W11164593 (Air damper) and 1 LW11202405 (Freezer door), used 1 W10873791 (ICE MAKER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW00
Near Enfield, Connecticut 06082
Gary V.
Job Details:
11/26/2024
"Inspected and found Evap fan motor failed causing compressor to overheat, unit needs compressor replacement and evaporator fan motor, quoted and he will call if wants repaired."
We serviced a
KITCHENAID COOKTOP
Model KSDB900ESS0
Near Pelham, Massachusetts 01002
Chris B.
Job Details:
11/26/2024
Complaint that the touch panel is not lighting up and cannot adjust temp settings. Found bad touch panel. Quoted for parts and labor. Will order part for a return visit.; ordrng 1 W10913685 (Touch Panel)
We serviced a
WHIRLPOOL LAUNDRY CENTER
Model WTW8000DW5
Near Chicopee, Massachusetts 01013
Chris B.
Job Details:
11/26/2024
Complaint that the washer will not start any cycle. Found bad lid lock. Replaced part and unit running normal. Used TS #W10810403. Ran diagnostic and all working normal.; used 1 W10810403 (DOOR LOCK) from stock
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chicopee, Massachusetts 01020
Chris B.
Job Details:
11/26/2024
"Replaced all parts and washer is running normal. Ran calibration and all diagnostics tests and all running normal.; dspstn on spec-tagged invntry: 1 W10324651 HUB 1 W10721967 CAM KIT , 1 W11130362 SUSPENSION , 1 W11239857 BELT , and 1 W11454734 GEARCASE"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Concord, North Carolina 28027
Johnny
Job Details:
11/26/2024
Cx stated element doesnt cycle on. I could not verify complaint. Both elements cycled on and off as designed during visit. Cx stated when they turn it down then back up it does cycle. I asked cx to demonstrate. However both elements did cycle on and off. Unit is working as designed. ; dspstn on spec-tagged invntry: 1 W11517959 ELEMENT and 1 WPW10434452 INFINITE SWITCH
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ4
Near Concord, North Carolina 28027
Johnny
Job Details:
11/26/2024
"Cx stated unit fills and drain but dont wash, I confirm complaint, got error code f4e3. Replaced sump ASSY, tested unit. Working as designed.; used 1 W11613479 (MOTOR/SUMP) from stock"
We serviced a
WHIRLPOOL DRYER
Model WED5100HC3
Near Concord, North Carolina 28027
Johnny
Job Details:
11/26/2024
"Cx complaint about noise, I confirmed, I disassembled unit looking for explanation. Basket was out of alignment. Reassembled unit. Noise no longer present, working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW1
Near Kings Mountain, North Carolina 28086
Ryan S.
Job Details:
11/26/2024
"Customer complained unit locked then unlocked. Ran service diagnostics found f8e6 water hazard. Ran test mode valves worked , drain pump worked unit locked and agitate and spin. Ran quick wash unit filled and started washing. Checked drain pump electrical harness, moved it around while drain pump engaged, no shorts in line. Pressure hose is connected on both sides, no holes in hose. Drain hose is properly installed. Water bales working as designed. After canceling quick wash tried to run quick wash again and unit wouldnt start. Ordering control board due to intermittent issues. Informed customer office will call when parts come in. ; ordrng 1 W11742939 (Control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/26/2024
Returned to install ui panel and lidlock. Ran unit to verify proper operation. ; dspstn on spec-tagged invntry: 1 W10861642 DOOR LOCK
We serviced a
WHIRLPOOL RANGE
Model WSIS5030RV0
Near Lincolnton, North Carolina 28092
Ryan S.
Job Details:
11/26/2024
Customer complained panel attached to keypad was scratched. Confirm complaint replaced panel with pre-ID truck stock showed customer new panel. Took pictures of new panel after install.
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS20
Near Denver, North Carolina 28037
Ryan S.
Job Details:
11/26/2024
Customer complaint unit touch panel was unresponsive. Also had issue where unit would not cut off and or cut on by itself. Found new error codes present unit was hooked up to Wi-Fi. Ordering user interface panel and control boards. Customer office will call when parts come in. Will call safety upon return call. ; ordrng 1 W11600355 (Ui panel) and 1 W11261167 (Control w power) and 1 W11261169 (Control /no power)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Westport, North Carolina 28037
Ryan S.
Job Details:
11/26/2024
"Returned to install new hinge and washer, verified proper seal . Showed customer, took pictures."
We serviced a
WHIRLPOOL RANGE
Model WEG750H0HZ5
Near Denver, North Carolina 28037
Ryan S.
Job Details:
11/26/2024
"Customer complain time was constantly resetting. Found unit had one year extended warranty , had issue date of 12-21-23 was in warranty . found F6 zero error replaced panel supplied pre ID. Ran unit set time. Verified proper operation."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS2
Near Stanley, North Carolina 28164
Ryan S.
Job Details:
11/26/2024
"Customer complained unit cut off saw at bottom of unit. Called electrician , electrician found terminal block had thermal damage. said unit had faulty installation. Confirmed complaint, agreed screws looked like they were not tightened properly, causing thermal damage. Called safety to report. - whirlpool covering repair. K1ctsu1wpL1 sr-7740374987 . Replaced terminal block plugged unit in range diagnostics mode verified proper operation."
We serviced a
JENN-AIR OVEN
Model JDRP548HL01
Near Charlotte, North Carolina 28209
Clinton
Job Details:
11/26/2024
Replaced the oven relay control board. On bottom right of oven u it is heating properly on both oven now
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Charlotte, North Carolina 28206
Clinton
Job Details:
11/26/2024
Sr number 77404058188 tech support recommended replacement of inner door and seals on consoles top and bottom; ordrng 1 W11559689 (Inner door) and 1 W11412300 (Dispenser) and 1 W11664713 (Seal) and 1 W11412696 (Seal)
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near Charlotte, North Carolina 28262
Clinton
Job Details:
11/26/2024
I pulled the hoses off thinking something was stuck in the drain pump but not obstruct in drain I now have unit drain the water and working but the drain pump sound very loud. Advise customer to not use bc if it fails I will have drain the water again. ; ordrng 1 W10876600 (Drain pump)
We serviced a
AMANA OVEN
Model ACR4303MMS2
Near Charlotte, North Carolina 28269
Clinton
Job Details:
11/26/2024
Oven is in the garage I cant service it. Customer stated burners and inside didnt work I did t pull the back checked wiring and both elements ; dspstn on spec-tagged invntry: 1 W11182108 ELEMENT
We serviced a
WHIRLPOOL M/W OTR
Model WMH31017HS3
Near Charlotte, North Carolina 28216
Clinton
Job Details:
11/26/2024
Unit had a blown fuse and a bad switch used spare truck stock switch and fuse w10269457 Wpm0805101 2x; dspstn on spec-tagged invntry: 1 W11552018 CNTRL-ELEC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Charlotte, North Carolina 28214
Clinton
Job Details:
11/26/2024
Unit has failed compressor 100 percent confirmed on start up unit makes a grinding noise and shuts off unit need compressor labor and parts cover 5 years collected trip charge; ordrng 1 W11542830 (Compressor)
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS00
Near Charlotte, North Carolina 28216
Clinton
Job Details:
11/26/2024
Water is leaking from in side the door in between the outter case. Door will need to be replaced built in 2 man job; ordrng 1 W11633393 (Door) and 1 W11627244 (Gasket)
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Mooresville, North Carolina 28117
Johnny
Job Details:
11/26/2024
Unit will not power on. Getting proper voltage. Lid locked. ; ordrng 1 W11478525 (User interface) and 1 W11419052 (Control board) and 1 W11396717 (Drain pump) and 1 W11112750 (Harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Mooresville, North Carolina 28117
Johnny
Job Details:
11/26/2024
Installed new parts. Tested unit. Working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM12
Near Midland, North Carolina 28107
Caleb
Job Details:
11/26/2024
"SR#7740407626. Documented with Techline. Techline advised customer to call into customer support, provided info to customer. Didnt realize until after SR was provided that serial number on unit the last digit is incorrect from whats on the ticket. When I contacted Techline and provided the info off the ticket Techline knew the customers name and home address."
We serviced a
SAMSUNG WASHER
Model WA50R5400AW
Near Franklin, Massachusetts 02038
Aimee
Job Details:
11/26/2024
Found needs new suspension rods; rqstng P&A on 4 DC97-16350U (Suspension rods)s
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Hopedale, Massachusetts 01747
Aimee
Job Details:
11/26/2024
"Cust stated started and went straight to done also she had to push on lid latch to start.No error codes ran through diagnostics found not spinning fast in spin .Found needs cap, replaced and ran diagnostics.Spinning properly.No break in harness at drain pump Also needs lid latch and clip for harness; rqstng P&A on 1 W11284522 (Clip for harness) and 1 W11700916 (Lid latch), used 1 W11395618 (Capacitor) from stock"
We serviced a
SAMSUNG RANGE
Model NX58R5601SS/AA
Near Hopkinton, Massachusetts 01748
Aimee
Job Details:
11/26/2024
"Needs new IGNITOR had on ts but found screw to front burner tube screw stripped ,Tried to cut screw so could use flat head ,cant get the Dremel in to cut it out . Tried to remove igniter not enoughRoom to slide out Needs IGNITOR and burner tube Will needWith larger than 2 inch cutting blade to cut screw; rqstng P&A on 1 DG62-00066A (Bake burner tube) and 1 12400035 (IGNITOR)"
We serviced a
KITCHENAID RANGE
Model KFGG504KPS0
Near Medway, Massachusetts 02053
Aimee
Job Details:
11/26/2024
Found needs new IGNITOR oven The screws to igniter where loose tightened ; rqstng P&A on 1 WPW10324262 (IGNITOR)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
11/26/2024
Complaint washing machine drain pump comes on. No lights. Will display on consul. Cannot get washing machine to do anything runs all day all night will intermittently stop but still will not be able to use washer. I found F3 1 error code and diagnostics fault history only code control is in flood mode tried clearing pressure hose. No change. Hose is clear no debris or obstructions or slices found; rqstng P&A on 1 W11603810 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEE745H0LZ4
Near Wingate, North Carolina 28174
Jonathan J.
Job Details:
11/26/2024
Complaint front right burner will not turn off. I found cause of issue was due to split knob knob was free spinning all the way around. I found three of the knobs are all split out of four knobs. Manufacturer is mailing three knobs directly to customer 1539177731 order number file number 7740381010. Part number W11517331