"Unit leaking whenever way in it, found l asking from drain hose inside cabinet. Quoted for drain hose/ labor. Leak is major and only ran for a couple seconds, but motor working, tub spinning.; ordrng 1 WPW10096921 (Drain hose)"

"Inspected and found motor worn out, quoted and he will call."

Cust stated out of balance loads and continues and long wash cyclesFound needs new suspension rods Water is flow is good Found the drain pump running all the timeProblem with pressure switch; ordrng 1 DC97-16350T (Suspension rods) and 1 DC96-01703M (Pressure switch) and 1 DC97-19289F (Drain pump)

"Checked unit upon arrival. Damper was open , thermistor was in correct position. Called tech line ran through several checks. Techline said to get customer,er to call customer care, no further advice to give. Sr#7738424141 gave customer sr# and informed to call customer care."

"Replaced console and tested in quick wash with cs, working properly, all buttons responsive. Per office old part not needed to return."

Checked unit found unit making scraping noise replaced slider tested operation normal; used 1 W10734521 (Slider) from stock

Replaced magnetron capacitor and interlock tested operation normal unit heating normally with a cup of water

Installed new bellows and tested complete

"Found the settings for sensor not working Sensor is open; ordrng 1 WPW10298258 (Sensor), states that autho needed"

Checked unit found not heating completely shuts off and stays with no heat until you reset unit ordering control and sensor ; rqstng P&A on 1 WPW10298258 (Sensor) and 1 WP8577274 (Thermistor) and 1 W11512515 (Control)

Checked unit ran spin cycle normal unit has normal vibration could not duplicate any issues with U.N. I no error codes in memory

"Turned off breaker, pulled oven partially from wall. Removed and replaced console, turned breaker back on. Programmed control for correct model, set time and date. Tested both ovens. Console and both ovens operating properly."

"Complaint that the left upper adjuster wheel broke off replaced adjuster with kit ran automatic test heater is working recommenced filking rinse aid dispenser for better drying missing a stop for upper track and rack ; rqstng P&A on 1 WPW10508950 (Stop), used 1 W10712395 (ADJUSTER) from stock"

Zip tie stuck in blower wheel removed tested sounds normal

Door swinging bars open causing noise. Was able to level refrigerator. Doors are warped took pictures needs new. ; ordrng 1 LW10856289 (Fresh food door) and 1 LW10856291 (Freezer door)

Installed new ice maker and it cycled and filled properly. Please allow 24hrs for ice production.

Found defrost drain clogged. Large amount of ice build up in vents. Cleared away all ice made sure door closing. All checks ok.

Oven keeps giving stuck key error code. Found meat probes wearing and not making hood connection with the jack. Requesting autho. ; ordrng 2 WP9755542 (Meat probes)s and 1 W11232121 (Control panel)

Washer going off balance and not starting all the time. Found top of basket loose and button not responding correctly. Needs new control and basket. ; ordrng 1 W11513243 (Basket) and 1 W10902814 (Wash plate) and 1 W11627413 (Control)

Installed new timer and tested the dial is now matching up correctly. ; dspstn on spec-tagged invntry: 1 WPW10185992 TIMER

Complaint dishwasher making loud noise during wash cycle. I found noise is the pump squealing. Im ordering new pump assembly. No additional issues. Found with dishwasher today. Dishwasher is filling with appropriate level of water. Only error code in history is F5E2 door open for too long after start button pressed.; ordrng 1 W11416362 (Sump assembly)

Replaced left tube that connects to water filter housing tested no leaking replaced Ui operation normal

"Found washer was full of water. Didnt drain. Checked and found wire to drain pump broken. Removed and replaced lower harness. Plugged washer back in, drained water and shut off. Ran quick wash cycle, confirmed washer filled and agitated correctly. Cancelled cycle, drain pump operating properly.; used 1 W11643701 (Harness) from stock"

"Customer said that washer got off balance and then they could not get it to start back. Tested and ran diagnostics, no stored error codes. Ran drain and spin cycle, completed correctly. Ran Quick wash cycle, unit filled and agitated normally. Cancelled cycle, washer drained. Washer operating as designed. Instructed customer on correcting out of balance condition and that if not corrected washer will stop and shut down. I&I now fulfilled.Confirmed purchase date and adjusted on ticket. Took picture of receipt."

Cust felt temps in oven were off 50Put temp proble in oven and let circulate Set oven to 350 21 mins went to 375And relay closed and dropped to 325Found temp was right on and dint need calibration.Explained let pre heat 30 mins for baked good temps are perfect

Left side of freezer not closing all the way screw in rail sticking out preventing door from closing secured screw set temps at recommended freezer door closing normally

Checked unit found metering pump getting 11 volts but not sending in detergent ordering metering pump and dispenser; ordrng 1 W11318806 (Metering pump) and 1 W11524106 (Dispenser)

"Checked unit found making noise could not tell if noise from valve or control ordering control and valve; rqstng P&A on 1 W11396714 (Housing assembly), ordrng 1 W11543994 (Control)"

Checked unit found latch broken needs latch gave cust estimate for latch cust will call if repair desired has 7 days

The rear right Bruner warped replaced burner ; dspstn on spec-tagged invntry: 1 WP3149400 INFINITE SWITCH

"Removed and replaced timer and knob. Tested, dryer operating properly."

Complaint washing machine will not turn on. Wont do anything when plugged in. I found control board has blown out the side right next to the power inlet issue occurred lid was latched. I found when issue occurred. It also took out the drain pump unit will need drain pump to continue to fix. No additional issues seen or error code found in user interface.; used 1 W11396717 (DRAIN PUMP) from stock

Complaint not making ice in either zone I found evap fan motor has failed in freezer zone fan is intermittent working. Customer is going to check and see if they have warranty told me they do with Lowes. If not they will call us back.

Unit is counter top microwave not serviceable. Called Randy to verify. Informed customer

Unit has failed suspension and a wobble to spin basket. Informed Custer the wash basket will be shipped to customer home. And they will inspect part and call the office. Parts ordered ; ordrng 1 W11130362 (Suspension) and 1 W10752719 (Wash basket) and 1 W10752283 (Wash plate)

Blower wheel stripped from motor ordering blower wheel and motor ; ordrng 1 W11549461 (Motor) and 1 WP697772 (Blower wheel)

Customer complaint is the light underneath does not work. I dropped bottom down and checked voltage from board to receptacle the reading were as follows. Advised customer that warranty does not cover light bulbs customers are able to change other than light unit ran and checked ok1st push on board I had 124 volts2nd push on board dropped voltage down to 67 volts to dim the light3rd push on board I had 000 volt

Replaced door dispenser unit ran and checked ok with no leaksCall complete

Customer complaint is the light underneath does not work. I dropped bottom down and checked voltage from board to receptacle the reading were as follows. Advised customer that warranty does not cover light bulbs customers are able to change other than light unit ran and checked ok1st push on board I had 124 volts2nd push on board dropped voltage down to 67 volts to dim the light3rd push on board I had 000 volt

Unit was displaying OL code when I arrived put into test mode and it would not engage the suspension rods are wore out the tub is hanging down a good ways. I also noticed the bearing splines wearing down. The stator motor is not operating as it should.;customer is rescheduled for 3-14-34 amW10247710W10820039WPW10419333WPW10178988280146; ordrng 1 W10247710 (Suspension rods) and 1 W10820039 (Drive hub) and 1 WPW10419333 (Stator) and 1 WPW10178988 (RPS sensor) and 1 280146 (Rotor)

"Found burner staying on high no matter what temp you select. Found the burner temp sensor bad burner needs replaced will replace switch on return visit scheduled for 3-13-24 am; ordrng 1 W11517959 (Burner), dspstn on spec-tagged invntry: 1 W10857622 SWITCH-INF"

Found tabs broke off of panel need new one for good repair. The wires are exposed behind the panel. Office will call customer when part comes inW11593035; ordrng 1 W11593035 (Panel)

Replaced lower wash arm assembly

Cx complaint that the panel under the control is bent making it difficult to close the oven door. I inspected the unit to confirm the complaint. I found the end caps and control bracket need to be replaced to resolve the issue. I ordering the parts for the return visit.; ordrng 1 W10555937 (Left endcap) and 1 W10555940 (Right endcap) and 3 W11025100 (Insertion)s and 1 W10743276 (Mounting bracket)

"Cx complaint that the unit is making a loud noise while it runs. I inspected the unit to confirm the complaint. We ran the unit multiples on 1 minute, the noise did not occur and it heated fine. I asked the cx to record the noise if it continues to happen. The unit is working as designed."

Cx complaint that the unit is not starting at all. I inspected the unit to confirm the complaint. I removed the front panel and found the UI connector loose at the control board. I secured the connector and tested the unit for the cx. The unit is working as designed.

I installed the ordered part and tested the unit for the cx. The unit is working as designed. The home is a new build so the closing doc should be good to verify the warranty.

"Cx complaint that the unit is leaking water while the unit runs. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no leaking occurring. I started a normal cycle as well, still no leaks. I left the part with the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W11498831 GASKET"

I installed the ordered part and tested the unit for the cx. The unit is working as designed.; dspstn on spec-tagged invntry: 1 W10754448 CLUTCH

"Cx complaint that the unit is leaking water. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed, however the unit did leak on the left side. I found the anchor on the left side was bent downward not allowing the door to close fully. I correctly positioned the anchor and tested the unit for the cx. The unit is working as designed."

Replaced failed drain pump. Unit worked properly after repair ; dspstn on spec-tagged invntry: 1 W11458345 DRAIN PUMP

Customers complaint is when adding 8 quarters the dryer will display 64 mins and start heating and cycling properly. If you open the door and try to deselect a cycle the cycle wont. Called tech support and cant duplicate any problems. If problem continues will need to replace motor as it could be over heating.

"Unit is running on arrival, says it has turned off a couple times since last visit. Replaced power board and verified compressor/fans running. All lights and selections working."

"Cs complaint of making loud noise and of leaking, unit did neither in testing. Ran normal cycle through fill and into wash. Let one through first drain and all working properly. Verified spray arm movement and no leaking found. No errors in history and ran diagnostic cycle fine. Unit has good air loop in drain and drains directly to sink drain line. Verified heater working and filter a little clogged, cleaned. Fan operation by also. No problem found. Leak may have been dish placement, but all functions testing fine.All in all was running over 20 minutes with no issue"

"Unit is under 1yr additional Costco warranty per service bench.Complaint of soap not delivered solved in bottom of unit at end of cycle.Ran normal cycle, went through fill and into wash, wash motor not running. Verified 120vac to motor, left disconnected. Installation looks to have room to slide out over tiles. 2x time return as unit will need to come out to replace sump assy. Office to contact to schedule return.; ordrng 1 W11416363 (Sump assy) and 1 2xtime (2x time)"

"Unit not heating, had seen a spark and then no heat, makes loud hum when trying to run. In my experience the sound it is making is the magnetron. Quoted for magnetron/labor. Denied. Collected for service call only"

No beep with .Needs holder and light with Contrl ; ordrng 1 W10709921 (Halogen) and 1 W11181133 (Holder light) and 1 W11220414 (Cntrl left)

"Complaint dishwasher will not do anything will not drain. Will not do anything full of water inside dishwasher. I checked drain plug. No issues I checked drain pump. Drain pump will not come on at all. Found heating element is open. Had a thermal event on the backside, I found no voltage coming out of control board. When cancel button is pressed going to drain pump I found, even after moving float switch unit will not fill with water. No voltage going to fill valve. I found no voltage will go to wash motor and diagnostics diagnostics fails after 15 seconds of operation. I will need heating element thermostat control board wash motor assembly drain pump to fix no additional issues. Found with dishwasher at this time. Office will call customer when all parts come in several parts are on backorder. House is a new build I checked voltages voltages are proper and properly grounded as of right now 124.3 V AC black white black ground is same ; ordrng 1 WP661566 (Thermostat) and 1 W10518394 (Element) and 1 WPW10491331 (Spray arm) and 1 W10876537 (Drain pump) and 1 W11613570 (Sump assembly) and 1 W11683651 (Control)"

Complaint that not spinning since purchased replaced actuator basket trys to spin but basket very had to spin by hand like gear case is seized would need second tech ; ordrng 1 W10882404 (Wash plate) and 1 W11178811 (Basket) and 1 W11665996 (Gear case) and 1 W11676809 (Belt) and 1 W11189163 (Motor) and 1 W10882138 (Pulley)

The same day I replaced the console was cooking chicken in the upper oven for 30 minutes and at 27 minutes the oven shut off customer took video of moisture on console called tech support and there is a vent directly under console towards the left that will vent steam tech line said the only solution is to cover food when baking with a high moisture content Sr7738616029

"I replaced all previously ordered parts. I tested operations no additional issues found with washing machine here today. I ran a quick wash cycle before departure as well. All operations are normal.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER 1 W10752187 AGITATOR SCREW , 1 W10754448 CLUTCH , and 1 W11449841 GEARCASE"

Left hand support track came in broken plastics but holds clip. Looks like broken in shipping. Marking is installed ordering new. ; ordrng 1 W11579562 (Track)

"Some point dishwasher has been leaking for the past three months . Have had advanced Appliance out here. Multiple times they have replaced the motor twice the computer once and still dishwasher continues to leak has caused significant damage to flooring as well as cabinetry have black spots showing up on the baseboards of cabinetry that were not there before going all the way to the middle end of Island counter. I found tub is warped around sump motor assembly, preventing seal from fitting properly allowing water to leak around seal I found inner door is warped, and I found hinges are bent also found inlet adapter, shows evidence of it, overflowing and leaking as well. Unit will need new tub, new inner door, panel and door hinges as well as inlet adapter to fix water. Leaking issues. Tub will be shipped directly to customer customer customer to inspect for damage plastics metal and call Office as soon as part comes in. Customer cannot use dishwasher or it will leak causing more damage. tech line file number 7738634468. ; ordrng 2 WP8268961 (Sleeve)s and 1 W11613572 (Hinge) and 1 W11613573 (Hinge) and 1 W11513977 (Tub) and 1 WP8531323 (Gasket) and 1 WPW10195536 (Adapter) and 1 WP8269259 (Gasket) and 1 W11513971 (Inner door) and 1 W11665769 (Sump assembly)"

"Installed freezer light and cycled, tested fine. Customer will get credited for other light. Sending light back for credit.; dspstn on spec-tagged invntry: 1 WPW10515057 LED LIGHT"

"Inspected and found pressure system fault and drain fault, control sending constant voltage to drain pump and wont do anything else, needs main control, will order and return.; ordrng 1 W11624938 (Main acu)"

I replace user interface for F2. 0. Error code. Tested operations no additional issues. Found everything is now working just fine. Ill touch functionality. All lights. Unit is preheating and both sections just fine. Both microwave and oven are operational and convection. Oven in microwave is also operational.no additional issues found at this time with either.

I replaced all previously order parts are tested operations. No additional issues found with washing machine today. Customer states washing machine is the quietest she has ever heard it since day one.; dspstn on spec-tagged invntry: 1 W10734521 SLIDER and 1 W10754448 CLUTCH

Complaint takes over an hour to bring water to a boil on the front left or rear right burner front right burner is a simmer burner rear left. Burner is also a simmer burner.unit does have proper log orifice and flame height is good per manufacturer for lpg. Cannot alter orifice no substitute orifice available to increase btu 7738670827.

Complaint f1e6 error code microwave will not do anything will not heat or allow buttons on screen to be pressed. I found melted wave guide and magnatron antenna unit is non repairable due to nature of failure. File number 7738622046.

"Complaint, dishwasher is not washing dishes soap is sitting undissolved in the bottom left corner front of the dishwasher at the end of the cycle. Dishes will be hot to the touch, but dirty still I found F4 e3error code found in diagnostics history F2 e1 error code found in diagnostics history f7e1 error code found in diagnostics history I am ordering a main control and a motor sump assembly to fix dishwasher. No additional issues found at this time with this dishwasher.; ordrng 1 W11613570 (Sump motor) and 1 W11683651 (Control)"

"Complaint washing machine leaking filling up pan with water under washing machine. I found dispenser overflowing leaking and I am filling up tub ring, causing it to overflow and causing it to leak onto floor into Pan under washing machine. Catch basin I should say. you will need tub ring bezel and dispenser to fix."

"Tested unit upon arrival found unit unplug, plug unit back in outlet and all fan and compressor starts to run monitor unit and discharge tube start to gets hot and freezer start to cool. Inform customer to monitor unit for 24-48hrs. Unable to properly diagnose unit because unit was not plug in 24hrs prior to service"

Tested machine unit not filling with the correct amount of water add clothes to the wash cycle to check water level found unit control board added calibration. Recalibrated unit and instruct customer on cycles and how to wash all operations now working properly

Tested unit found heater bushing completely gone replace heater with new special project heater ran cycle and all operations tested good; used 1 W11537778 (Heater) from stock

Dishwasher leaking from flow meter in water inlet assy. Replaced and tested all checks ok.

Making noise while draining piece of plastic in drain pump area removed tested sounds normal

"Wash motor runs and is pushing some water,but is running loudly and sounds to be straining. Ordering sump assy. Could not reach office. Office to contact cs to schedule return.; ordrng 1 W11416362 (Sump assy)"

"Replaced basket, gearcase assy, hub, washplate. Also needed hub screw, cam and belt which I also replaced. Recalibrated and ran self diagnostics test fine.; dspstn on spec-tagged invntry: 1 W11454734 GEARCASE , used 1 WPW10006384 (BELT), 1 W10752187 (AGITATOR SCREW), 1 W10721967 (CAM KIT), and 1 2x time (2x time) from stock"

"Called Randy at office as no door is on call and call is for a microwave door replacement already diagnosed. Part could not be located and per Randy I called cs to inform them. No answer, so left message that door has been misplaced and apologized, stated office would contact to reschedule and for her to feel free to contact office with any questions.; O-emld tckt"

"Tested unit and found machine making ice but ice turning unit a block and not dispensing, checked ice maker and found ice maker mold had gotten holes in bottom of plastic causing it to leak out when filling with water. Unit is going to need a new ice maker will order and return, parts tentative p/a ; ordrng 1 DA97-19010A (Ice maker)"

"Tested unit and found unit running but warm in both sections removed evap cover and found no frost pattern at all, pumped r600 out of unit and cleared with nitrogen placed unit into a vacuum and refilled found wile filling Freon would back off of evaporator never frosting up properly machine has a restriction and compressor is short cycling unit will need new compressor kit, evaporator extra time to seal off low and high side to pump down for leaking unit will need new filter dryer and couplers. Quoted customer and advised ternate they will need to call manufacturer to see if they will supply them with an auth to cover parts and labor once they talk to them and see if they will cover issues we can order and return to fix machine ; ordrng 1 W11580057 (Compressor) and 1 W11504447 (Coupler) and 1 W11109499 (Dryer) and 1 W11506635 (Proses stub)"

Complaint basket hitting the cabinet when spinning went over loading alike items and the amount to load with agitator and without quoted for suspension showed customer how to load blankets and got them wet and did a Drain and spin

Unit wont start not the correct power at terminal block

Quoted customer service call fee prior to doing any work and they declined and said they bought an extended warranty. Explained that they need to have warranty company dispatch job.

"Found belt and cam worn causing loud squeaking noise. Replaced cam, belt, actuator and ran self test. Then calibration all checks ok. ; used 1 W10721967 (CAM KIT), 1 W10913953 (ACTUATOR), and 1 WPW10006384 (BELT) from stock"

"Found a break in the harness on the blue wire to drain pump. Installed new harness all checks ok. ; dspstn on spec-tagged invntry: 1 W11513246 CNTRL-ELEC , used 1 W11643701 (HARNESS LOWER) from stock"

"Customers complaint is the finish on both doors is rising took pictures and explained that the finish isnt something thats covered with Nader warranty but will submit for approval but advised customer that it may get denied. ; rqstng P&A on 1 W10638683 (Freezer door), ordrng 1 W11398750 (Fresh food door)"

replaced new control and ran self test and heater came on properly all checks ok.!

Installed new console and control. Ran self test all checks ok.

"Customer complained unit leaking and door falling open, found legs were all the way up and dishwasher was leaning forward. Causing leak and for door to have more of chance to fall open. Replaced bushings and all other parts of door are fine. Ran unit on quick wash. Doo now opening proper qnd not falling open. Unit also not leaking. Verified proper operation. ; dspstn on spec-tagged invntry: 2 WP8268990 BUSHING"

Returned to replace motor blower and thermistor. Customer had replaced outlet and receptical. Ran unit verified proper operation. ; dspstn on spec-tagged invntry: 1 WP697772 BLOWER WHEEL and 1 WP8577274 THERMISTOR

Replaced sump assembly unit tested fine no leaks unit washing properly

Water hoses on the back of unit tapping the washer during spin. Unit checks fine Customer secure hoses with clamp.

Customer stated unit off balance. Checked service pointer. Asked had no QR code order basket customer notified of part being shipped to home and will check and call back after they checked part for damages.; ordrng 1 W11172199 (Basket)

"Customer complained of noise from washer when spinning. Foudn gewrcase screaming during spin, ordering gearcase, Cam, Washplate and 2 xtimeframe. Informed customer office will call when part comes in and job authorized. ; rqstng P&A on 1 W11449840 (Gearcase), ordrng 1 W10721967 (Cam) and 1 2xtimeframe (2xtimeframe) and 1 W11550891 (Washplate agitator), states that autho needed"

Installed new pump. Leaked yeast verified unit operation. Left old part with customer

"Removed and replaced inlet valve assembly. Reassembled, and tested washer, valves and all other components operating properly."

Tested and found washer piers on but doesnt respond to any inputs. Was able to enter diagnostics but could not access anything once there. Ordering control and HMI. Checked part availability and advised customer that office will call to schedule when parts arrive.; ordrng 1 W11675701 (Control) and 1 W11627413 (Control)

Attempted to remove covers to access board and light. Cabinet opening is too small to allow removal of covers. Advised customer that microwave will need to be removed from cabinet. Customer declined to sign damage waiver. They are going to contact builder to have microwave removed and reinstalled after repair. They will call to schedule when this is done.; O-emld tckt

"Tested and ran diagnostics. Found F9E2 drain pump error. Removed and replaced drain pump from t/s. Tested and ran dishwasher, operating and draining properly.; used 1 W11412291 (Drain pump) from stock"